National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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- 4,921,919 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 30, 2020
New client but I look forward to being debt free and everyone was so helpful and pleasant in getting me on my way, I look forward to communicating with you all on a GOOD note, thank you greatly & kindly.
Reviewed Jan. 30, 2020
Both Kirk and Catalina were extremely Professional--even though I am not a very professional type person with calls like this and try to get them to lighten up and laugh a bit. They both did but were still steady on task and were very helpful. They answered all my "duh moments" questions as well as the semi-intelligent questions I posed to them. In doing so, both my husband and I had a much better understanding of the program instead of us just diving off the deep end without looking. We are already in water up over our heads, so feeling like we've been handed a life line and will be able to swim again in the short time of 4 years feels like we can almost breathe again. Here is to hoping that the settlements can be arranged quickly and things can proceed easily. My hats off to both Kirk ** and Catalina for being such wonderful people to work with on this.
Reviewed Jan. 30, 2020
Both representative that guided me with my application, were super helpful, knowledgeable and very professional. They both explained the program that best fits my financial situation and what the program can do for me. I would like to thank them both for their help and guidance.
Reviewed Jan. 30, 2020
Best customer service!! Answer every question I had before asking. Made me understand my goal and made me feel a relief after I got approved. Both people I spoke with knew how to get me started to the right path!
Reviewed Jan. 30, 2020
Welcome and final step to completions enrollment. Rep Was polite, professional and very knowledgeable. Answered all my questions clearly. I did not feel that I didnt understand. Very informative and clear to what program does and does not do. I feel that this may be a good decision that I have made to get help from this company.
Reviewed Jan. 30, 2020
I am relieved that I have started this process, Still am a lil nervous about it but am glad to have done it. I have wished to get a hard copy of this agreement due to the fact that I am wheelchair bound and a veteran that does not get out often. Please do do. TY.
Reviewed Jan. 30, 2020
My experience with my debt agent and my welcome agent have been, thorough, friendly, helpful, knowledge and they have been able to answer my questions and calm any fears or concerns I had. Good job, looking forward to having my debt settle. I even checked other companies, and tried to negotiate the debt myself, and after all my efforts, I went through with NDR.
Reviewed Jan. 30, 2020
Truthfully, I wasn’t expecting such a kindhearted response to my struggle with debt but I was shown compassion and a willingness to help me get debt free. Fingers crossed that all goes well! I’m thankful that I was speaking with such kind representatives.
Nicole, we're glad to hear your experience was so unexpectedly positive. We try hard to make these experiences the norm as much as possible so that more of our clients walk away feeling like you did. We will work with you to give you the best possible chance to succeed. Please contact us with any questions, and thank you for leaving a review today.
Reviewed Jan. 30, 2020
I finally got a good night sleep my, nerves were a wreck! Still having some panic attacks but, feeling more at ease! Thank you for all that you are doing for me. I very happy today! Thank you Clyde and Calise!
Reviewed Jan. 30, 2020
Good experience so far. Extremely helpful, friendly and explaining in detail. Staff has been explaining everything slowly so you completely understand what they are presenting for us and how it will affect our scores and how to get out of debt with a plan.
Reviewed Jan. 30, 2020
Very thorough in understanding program. Helpful and kind, as well. Many materials were send to help and the agent and welcome call really were thorough in reiterating the terms and procedures of the process. It could be an overwhelming experience, but they allayed my fears.
Reviewed Jan. 30, 2020
This is the very first time I have ever needed help on debt relief. I was totally satisfied with the professionalism and courtesy of everyone I spoke with. They were very helpful and I would recommend to my friends should they need someone. Thank you again.
Thank you for the endorsement, Jana. Since this is your first time in a program like this, you may have questions. Don't hesitate to contact our agents if you need anything. They're here to make your time here easier and to make the process easier to understand. Welcome, and we hope to hear from you.
Reviewed Jan. 30, 2020
Bill was great at National Debt Relief. He answered all my questions and me feel comfortable. I would recommend this company to someone who has to go through what I doing. There were also follow up calls from other parties making sure that I had all the information I needed. Great place.
Reviewed Jan. 30, 2020
I thought I had a great experience coming into this and being helped to get this together. Just my time was limited to when I could respond as I am on West Coast and work slot. I am happy how I was assisted and am eager to completing the program and being financially free. I excited to start the path.
Reviewed Jan. 30, 2020
When I started this process before talking to NDR, I was feeling overwhelmed and could not see an end. Working with NDR they gave me all my options and informed me of the flexibility within each option. They supported be throughout the process of getting started and was patient with all my questions. The best part for me was the fact that they actually took into account my budget and my payments were based on my budget and not just some random outrageous number they came up with. They really want to see you succeeded to be able to live a debt free life!
Reviewed Jan. 30, 2020
The client success team were very understanding, helpful, knowledgeable and non judgemental. I had a very great experience working with everyone who helped me get back on track by getting my financial freedom back. I was referred by a family member and I can’t wait to refer someone else!
Reviewed Jan. 30, 2020
So far it's been a good experience. Just hope it continues to be good. Thank you for helping us. We hope that we can get our debt taken care of soon. We really appreciate all that you have done for us. Thanks thanks.
Reviewed Jan. 30, 2020
Excellent service. I think this is a wonderful program for people that want to get out of debt. Once I am out of debt it’s a done deal for me. This will never happen to me in life. Thank you Jamal and Kiara for your kindness. And for being professional.
Reviewed Jan. 30, 2020
I was very satisfied with your representative. He was very helpful and very knowledgable with information he gave me. He was very patient. He answered all my questions and helped me very much. I would recommend National Debt Relief to anyone who would be in my same situation.
Reviewed Jan. 30, 2020
I was very happy to have a resource to resolve my debt, without incurring bankruptcy. It was a pleasure to speak with John Tozzi, as he was clear and concise, able to answer any questions I had. The decision to break my credit record and ask for debt relief was difficult, but circumstances forced me to deal with the hardship of letting National Debt Relief act as my negotiator to settle the debts the best way possible. John and the Welcome call staff have been very clear and helpful. I would recommend this service to anyone looking in desperation for a way to avoid bankruptcy.
Reviewed Jan. 30, 2020
Your team has made this a very easy and understandable. Everything was explained very thoroughly and to my understanding. Aaron ** was most helpful with answering all of my questions and making sure that I had no further questions. I would highly recommend your services to anyone.
Reviewed Jan. 30, 2020
So far, outstanding service and attention to detail. I actually felt welcomed into the program without any sort of negative vibes. The program was explained very well and have no doubt that the end state will be successful. Everyone I have spoken to over the phone were professional and courteous.
Reviewed Jan. 30, 2020
Very helpful with getting me set up to recover from my massive debt due to my work or thereof. They spoke with me and explained what I could do and how the program works. The representatives that I spoke with were very friendly, helpful and informed.
Reviewed Jan. 30, 2020
Krista was very helpful. She answered every question I had and made me feel confident in the information she provided. The welcome call reiterated what I was told earlier today and she was very friendly. Thanks again! I appreciate the help!
Reviewed Jan. 30, 2020
Both parties I spoke with explained everything to me in detail so I could understand. The lady who enrolled me was so sweet and really took her time getting me approved and making me comfortable with my decision to choose NDR.
Reviewed Jan. 30, 2020
Excellent service on all levels. Customer service (Andrew and Sierra) were super helpful. Review member was straight and to the point. Everyone was super helpful! All my questions were professional answered and the whole process was painless. I would definitely tell my friends about National Debt.
Reviewed Jan. 30, 2020
Christoper ** explained the NDR program in great detail making it easy to understand and walked us through each step in completing our documents. Mr. ** made our decision to enroll in the NDR program easy. We would recommend this program to anyone who feels like they are drowning in debt.
Reviewed Jan. 30, 2020
Thank you for Helping to reach my goal in becoming debt free. Everyone has been courteous and kind with this very delicate situation. I appreciate all the assistance and professionalism shown by the staff at National Debt Relief and look forward to working with them in the future. Thanks to all you!!!
Reviewed Jan. 30, 2020
Everyone I’ve talked has been fantastic. They have answered all of my questions and given me peace of mind. They respond quickly and accurately and have tried to make this as simple as possible for me. I look forward to going through this process and getting out of debt. I am so grateful for the time taken to help me. Thank you!
Reviewed Jan. 30, 2020
I am very happy with all the people that help me set up my payment & question. They were very clear in their answer. I appreciate it. I am hard of hearing and repeat me anything that I need repeated. Thank you.
Reviewed Jan. 30, 2020
Every step of the way, I feel like I’m paying National Debt Relief and nothing is really getting done. And then, I find things out through trial and error. I didn’t fully understand how the program works when I started it. And because I've been kinda busy, I have not been really looking at my account like I should. However, I've been paying and then I found out there's no money there, and their rep said I have to pay the fees first. So, once they do a negotiation, I have to pay the fees. I told her I didn’t know that. I called her yesterday. I have a hospital bill I wanted to include on there, but she told me I couldn’t do it because there’s a court order now on it. So, at this point, it just seems like I find things out as I go through the process.
Reviewed Jan. 29, 2020
I had Nothing but a great experience. Super friendly and helpful and made me feel so confident about working with your company and getting everything resolved. I definitely will recommend you all to anyone I know That needs help. Thank you all so much for your help.
Reviewed Jan. 29, 2020
The process was quick to sign up but still waiting to see results. The communication was excellent when referencing how the process worked and the steps necessary to acquire a debt resolution. Did not trust giving out banking information over the phone was very awkward. Great follow up to complete the process for the program within 24 hours, looking forward to living debt-free.
Reviewed Jan. 29, 2020
Starting with Theodore ** who walked me through the application process. He was thorough, professional, patient & happy to answer my questions. He pointed out NDR's excellent credentials & went on to exemplify them. Monique ** handled my Welcome call & again was all of the above. Both of them made me feel very comfortable about the process & hopeful about getting out of debt.
Reviewed Jan. 29, 2020
Marco was empathetic, kind and patient with my questions. This process was difficult but his professionalism lessened my anxiety. I am new to the process but studied the reviews before reaching out for assistance. National Debt Relief staff represents the message portrayed online.
Colleen, we know this process can be a little intimidating when you first start and we're glad Marco helped relieve some of that anxiety. We encourage you to continue learning and asking questions. This will increase your chances of success. Our agents are always ready and willing to answer your questions so call us any time.
Reviewed Jan. 29, 2020
Signing up with the National Debt Relief Program was quick and easy. The customer service agents helped a lot with the signup and they answered all my questions and patient. They helped me to understand the portions of the program I didn't quite understand.
Reviewed Jan. 29, 2020
Applying was easy with an answer in minutes. It seems to be an answer to our hardship at this time. We have gone through so many life events including cancer, open heart ops, quadriplegia and death of loved ones. We hope this works out. We will do our part & hope National Debt Relief can help. The contacts we spoke with were so kind and understanding.
Reviewed Jan. 29, 2020
Great customer service hands down. Everyone I talked to was friendly and courteous. Walked me through every step and how everything worked and how long it would take and what I could expect and needed to do. I would recommend them to anyone that needs help.
Reviewed Jan. 29, 2020
A great experience - both people I worked with were informative and answered all my questions thoroughly. Thank you for all your help. I am looking forward to getting back on my feet without the burden of interest charges and late payments.
Reviewed Jan. 29, 2020
Very helpful and friendly. I would recommend them to anyone. They also made sure that I have a very clear understanding of what's going on and I'm able to contact them if I have any questions about anything. Yeah, highly recommend.
Reviewed Jan. 29, 2020
Very thorough, nonjudgmental and compassionate! It is true the hardest part is making the initial, but once you get on the line they make you feel very comfortable. The documents are very easy to understand and you’re concert goes through every detail of your application with you one by one. Seriously have very little questions at the end of the application process.
Reviewed Jan. 29, 2020
Great customer service. They return my call when we got cut off and were very good about letting me call back when it was more convenient for me. They were helpful and answered all my questions. I'm glad I can call anytime and ask questions.
Reviewed Jan. 29, 2020
I was nervous about calling in the first place because I am embarrassed I have let myself get this far into debt. The representative that helped me was a very nice man who made conversation with me and eased any kind of nervousness I had in the beginning.
Reviewed Jan. 29, 2020
Ray ** was extremely helpful. He assisted me all the way through the whole process and assured that I understood everything. He also followed up with me periodically to make sure that everything was okay. I am glad I reached out to National to help me clear my debt.
Reviewed Jan. 29, 2020
My experience with Jay ** was informative & reassuring. I knew I had made the right decision letting National Debt Relief help with my creditor. This company has given me hope for a better tomorrow. I would recommend to all my family and friends to call NDR if they need help with debt.
Reviewed Jan. 29, 2020
Excellent assistance and service from beginning to end. Very thorough in explaining the program and making sure I maximized the savings to assist in becoming debt-free at the earliest possible time. Would recommend National Debt Relief to anyone who I believe would benefit. Look forward to working with your organization. Thanks.
Reviewed Jan. 29, 2020
Very pleased with both representatives with explaining how the program works. They answered all my questions. They were both very knowledge of the services and how things will work. The representatives should be acknowledged for their great work.
Reviewed Jan. 29, 2020
Everyone I have spoken to so far has been polite, informative and helpful. They were easy to talk to and I did NOT feel they were just going through the motions or reading off a script. Follow up after initial call was very good as well.
Reviewed Jan. 29, 2020
Very thorough, patient, and helpful. Was informed and had all my questions answered. Very polite and would follow up frequently if I needed anything. I would recommend National Debt Relief if anyone needs help with debt. All my calls were answered and all emails were responded to in a very timely manner. All representatives were great and I was always guided in the right direction when I needed it.
Reviewed Jan. 29, 2020
My experience with my welcome call was outstanding. Anthony made sure I completely understood all the information or had no questions before disconnecting the call. I could not have asked for a better customer service representative. I hope all my calls into the company goes this smoothly.
Reviewed Jan. 29, 2020
The people I spoke sound very professional and knowledgeable of the topics in questions. They answered my questions respectfully and it was a first very good impression. It was an initial good experience that I would like to continue to experience in the future.
Reviewed Jan. 29, 2020
Everyone I talked to was so helpful. Thank you for helping us to make these bills go away. Thank you. It was a pleasure to talk to everyone that is handling the paperwork. Again thank you, thank you so much. Richard
Reviewed Jan. 29, 2020
THANK you Joshua and Jami they were both very helpful on this stressful time. Joshua made it easy and didn't make me feel like a failure to making my bills get sad, and Jami was so bubbly and kept me smiling through it all. I can't wait to have a happy credit report again. Baby steps always help make the journey less stressful.
Reviewed Jan. 29, 2020
I very pleased with Randy ** and Ronald ** helping me with the required forms that will help me get out of the debt I have been in for this last six months. I will spread the word to everyone if this can help me. Thank you so much.
Reviewed Jan. 29, 2020
All phases of the process were fully executed in a clear & timely way....will definitely recommend ND Service. Documents were well explained and signatures were easy to add. All phases of the process to review and sign documents can be done on phone/computer.
Reviewed Jan. 29, 2020
Staff was extremely helpful upon setting up. Made me feel at ease with my decision. Very excited to get out of debt and will really work hard to complete this program sooner than time allowed and they have made it easy for me to do that. I know my credit score will be affected at first but knowing that I can change that with this program and make it better for the future puts me at ease. Thank you NDR.
Reviewed Jan. 29, 2020
After reaching no mutual agreement with creditors regarding payment of my debt, I contacted NDR in order to have information and find the best resolution of my debt problem. Finding the right program and entering into a debt settlement program with NDR was surprisingly easy. Thank you, NDR, for the courteous and professional actions to address my concerns and to set me on the path to financial success.
Reviewed Jan. 29, 2020
Every step of the process was explained fully and concisely. Very thorough. The attention to detail was great. I look forward to getting the process started and finished. I would highly recommend to anyone burdened with credit card debt to check out this program.
Reviewed Jan. 29, 2020
I can appreciate the high quality of customer service and professionalism I received. My questions were answered promptly and politely. I would definitely recommend the service to a friend or family member. I’m confident the company has its clients' best interest as the number one priority.
Reviewed Jan. 29, 2020
Everyone was very helpful in helping me and explaining the best solutions to my financial issues and setting a plan for financial freedom. The plan will allow me to save a great deal of money as well as get out of debt years ahead of what I would have.
Reviewed Jan. 29, 2020
I had an all-around pleasing experience with each telephone contact. Brian ** was the person to whom I spoke the most. He was patient with calls being disconnected and/ or time constraints in calling back. His explanations concerning the program were clear and delivered in a courteous manner.
Reviewed Jan. 29, 2020
National Debt Relief is working alright. They’ve managed to negotiate a few things off for me. They’re paying stuff for me and I’m paying them. Their customer service also did alright.
Reviewed Jan. 29, 2020
All of my interactions have been extremely helpful. Super knowledgeable when answering questions, but non-judgmental and open to figuring out what works best for you, specifically. Simply amazing to work with, I am beyond happy I decided to go through with speaking to them.
We're glad to hear about your experience Kaitlin! It sounds like your enrollment went well and that you feel positive about the outcome. We're about consistent improvement, though. If you can think of anything we can do to improve how we serve you, please let us know.
Reviewed Jan. 29, 2020
This was a hard decision and the representatives that I spoke with talked to me with respect and they both were very detailed and informative of the information they provided. They also answered all my questions even when I asked twice.
Reviewed Jan. 29, 2020
Was really nervous about setting this up. After to speaking to Anwar and the lady from our welcome call I felt a lot more comfortable about this process and to see how it works. This will help us as we are getting older in age and seem to be drowning, and with the help of the associates help now are floating. Thank you.
Reviewed Jan. 29, 2020
I was very pleased how patient Mr ** was in explaining the National Debt Relief program to me. He was very polite & accurately explained any questions that I asked of him. Then he referred me to Ms ** on the Welcome Call line & she further explained the NDR program to me to make sure I understood everything. I felt relieved & look forward to getting my financial situation back in order. My monthly payment amount was affordable & appreciated. I was also thankful that NDR had an "A" rating with BBB & they were accredited w/ some complaints that had been resolved. So that made me more comfortable to use NDR. Thank very much for this needed assistance. I plan to refer my family/friends to this program also.
Reviewed Jan. 29, 2020
Wonderful experience. Very satisfied. I recommend them. I am delighted with the treatment and patience that all the representatives have. The explanations of the program are very clear, I definitely recommend them all. They are very professional. They know their work very well, and they help you understand everything well.
Reviewed Jan. 29, 2020
Professional; thorough; considerate. Transparent; Available; Eddie was great and very patient. I'm excited about getting my outstanding debt handled. Looking forward to being in better financial shape soon. NDR has a great staff. Both calls were very long, however, I understand the need for them.
Reviewed Jan. 29, 2020
Both women were very helpful and knowledgeable in this process. I did not feel judged because of the amount of debt I have for someone my age. I felt comfortable and at ease with this process. The payments were simple, all the fees were explained, the portal process was easy and with my work schedule, I am able to submit questions online when needed in case I'm working late. This is a huge sense of relief that I haven't had in a long time.
Reviewed Jan. 29, 2020
The process to sign up is a bit long. Everything was explained very well. I am looking forward to getting debt-free. I can tell that y'all are a professional bunch. Mr. ** was very helpful and patient with me throughout the whole process.
Reviewed Jan. 29, 2020
Updated on 10/02/2021: National Debt Relief brought it to the point where I have not a whole lot left over, but everything is paid now. They've consolidated my debts and talked to the debtors. They brought everything down to the point that I was paying a little bit over $300 a month. I have about $50 left over at the end of it. I live a very simple life and it's a good thing. I've recommended National Debt Relief a couple of times to folks because it has really made a difference for me.
Original Review: I was very happy with how the consultant explained how the program works. I believe this will help me get out of debt that I could never seem to pay off or get ahead financially. The program looks good and I will tell my friends and family how much this means to me. Thank you!
Reviewed Jan. 29, 2020
I am very satisfied with the customer service. They went above and beyond for me to understand what they were saying. It was a great experience knowing that I was assisted every step of the way in this process. I will recommend them to anyone that needs assistance with their debts.
Reviewed Jan. 29, 2020
Everything that is getting paid, there is no worries. And everything is getting done. The National Debt Relief consultant has been good, too. Overall, everything has gone well.
Reviewed Jan. 28, 2020
Very professional counseling and willingness to answer lots of questions. However, I would have liked to have more time to go over the documents being sent to be reviewed thoroughly. I had the impression that I was being pushed to close the deal.
Reviewed Jan. 28, 2020
Everyone I have been in contact with has made this experience very easy thus far. Everyone has been very knowledgable and helpful. I am looking forward to how Oscar can help me in this process. The welcome call that I had was also very informative and helpful as well.
Reviewed Jan. 28, 2020
Mercy ** was a GREAT help! She made it easy to understand and made me feel comfortable asking any questions. She was very professional and kind. She kept reassuring me that I will be in the best hands and put me at ease giving such personal information over the phone.
Reviewed Jan. 28, 2020
I had checked other companies and yours was by far the most helpful, friendly and considerate of my situation. They reviewed the process, asked questions and answered my questions. I decided to go with you because of the excellent customer service representatives.
Reviewed Jan. 28, 2020
Daniel ** was extremely helpful and patient. He looked for a loan for me first and then offer what should be the best option. I hope this works out. I should now get my debt under control. This is very extreme for me, but I need to relieve all this stress. It should be a very positive adjustment.
Reviewed Jan. 28, 2020
Very nice and professional. Easy to talk to. I'm ready to be debt-free. The strain of this burden is hard but can be dealt with. They are helping me with the mental part and I the financial. Thanks again.
Reviewed Jan. 28, 2020
Unfortunately, I have found myself in an extremely mortifying situation, and have been crushed by credit debt. The Crystal and Amanda at NDR have been so amazing and informative. I finally feel like I can breathe. They have set up a plan that is manageable and reasonable. Thank you for all that you do.
Reviewed Jan. 28, 2020
I was very satisfied with the service I received. Everyone was so nice and assured me that I was doing the right thing to help me get back on track. I felt ashamed to have to settle to begin with. But they made me feel like everything was ok.
Reviewed Jan. 28, 2020
My whole experience has been a bit unnerving. I wasn't sure if this was the best thing to do, but after speaking to both representative has ensure me that I may be able to get out of debt completely within the 42 months. They seem knowledgeable and they were willing to answer and help me with all my questions.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed Jan. 28, 2020
I was very pleased with the way your reps were so understanding. This is a sign that your company will do their best for me in this time of need. This will give myself more cash flow to better my finances and to learn from this situation.
Reviewed Jan. 28, 2020
Very positive. She was clear professional and patient with me which I appreciated. She carefully explained the process, the consequences, gave me a number that I can use in case I have any questions and a number that I can give the people that come in from the credit cards. She also explained that they could give me legal advice if I should need it about this case and to send any documents into the office that I received that are pertinent to this case.
Reviewed Jan. 28, 2020
James ** was phenomenal and very professional. Additionally, he was non-judgmental of my situation, and that made my experience GREAT! However, though there was immediate disclosure of the negative impacts this will have on my credit score, it wasn't until very late in the call that I put two-and-two together and realized the negative impact would come from not making my monthly payments. When asked, James did confirm this was the case, which was good, however, I think this would be something that is mentioned at the beginning when describing how the process works.
Reviewed Jan. 28, 2020
I was very happy with Joshua and the young lady whom I also talked to -- everything was explained to me in terms I could understand. I asked a few questions on things I needed explained further and all my questions were answered. I was completely satisfied with my experience at National Debt Relief.
Reviewed Jan. 28, 2020
So far my experience has been good. I would have to see how this unfolds before I would recommend you to friends or family. I want to believe that this is real and I am on my way to being debt free because I have finally realized that I am in trouble and need help. It was so easy to get in this situation, my credit was at one time great but instead of paying off my cards I kept paying a small amount toward the balance. And here I am. I would like to thank you for your patience and understanding and help in this matter.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed Jan. 28, 2020
Mark ** was very helpful to me and made me feel very welcome to the Debt Relief Family! He made me to make my decision easier and feel better about taking care of my debt! I would definitely recommend this to a friend.
Reviewed Jan. 28, 2020
Very patient, kind and persistently so--makes you feel good about something not so good--that you don't get down and depressed. Thank you guys for who you are and what you're doing--keep up the good work! I would have liked a little more clarification right away about creditors like Elan trying to reclaim our house possibly, but finally figured it out.
Reviewed Jan. 28, 2020
I needed something to help me get out of debt and I research many different services. NDR came in at the top and after talking to them and starting my process, I can see why people choose them. They have helped every step of the way.
Reviewed Jan. 28, 2020
I wanted to thank you for this opportunity to become free of my debts and breathe a lot better. Thank god to put National Debt free in my way so I can finally start all over and do better in life. Once again thank you so much.
Reviewed Jan. 28, 2020
Efficient and thorough. Honest and very helpful! The representative was very kind, sympathetic and professional. It was a pleasure doing business with this company and a great deal of stress was lifted off my shoulders, now that I have an affordable plan to pay back my debt after experiencing a horrible hardship.
Reviewed Jan. 28, 2020
The service I experienced with both Ezekiel and Jabier exceptional. Both gentlemen made sure I understood what the program entails and my responsibilities, as well as what I stand to gain at the end of the program. I am hoping for, and looking forward to a successful outcome of the program.
Reviewed Jan. 28, 2020
Everyone is knowledgeable and transparent with the info. I am hopeful that I can relief my debt before it becomes an issue that I cannot control. The team at National Debt helped me feel like there is a way out!!
Reviewed Jan. 28, 2020
They were great for the first couple years, but about the time I was right on the brink of paid off, my settlement amount suddenly started climbing, they even dropped the ball halfway through a particular settlement and let it default without ever contacting me. I didn't find out about this until months later when I called in because they were drawing money from my bank account even after I had passed the "Total payoff amount" that they had quoted me in writing earlier that same year.
When I called in, I was first accused of making it all up by the first representative, who assured me that "They have to log any written estimates, so if there had been one she'd see it, and there isn't." It was the second representative that informed me that the first one was an idiot, and she did see the letter with the total, and that she also saw where I had thousands tied up in a settlement offer that partway through ran out of funds, and instead of contacting me for additional funds, which I had, they just let it default part way through without ever contacting me, "Sorry for the screw up." They then continued drafting money from my bank account to the point that they were paying themselves their "processing fees" on the botched account before they ever even resolved their screw up.
The icing on the cake, it took them a month to call me back about all of this, and all the while they are taking chunks of money out of my account and applying it to their processing fees not my debts, and when they do finally call me back, they tell me that they got it sorted out, but it will cost me an additional $600 for their prior mistake...
I'm currently $219 in deposits past what they said, in writing, would be my estimated amount to finish settling my final accounts and complete the program, and from what they are showing me they still want thousands more, and from what the website is showing, of the $960 that I've paid in in the past two months, they've applied every single penny to "advanced payment" of their handling fees for an account that they screwed up last fall and still haven't resolved, and are wanting to resolve at $600 higher than the original amount they screwed up on, and they want me to pay it. They may not be a total scam, but to call them shady and crooked would not be inaccurate. They also will fail to mention that there are multiple card companies that refuse to work with them, that they will settle for the original amount or even more, and then charge you large fees for doing so.
Save yourself the money, suck it up, call your card companies and settle it yourself, they'll play ball, and while cumulatively you may not be quite as successful as these guys, once you take the exorbitant fees into consideration, you'll come out ahead, and you won't have to worry about some random idiot screwing up your account and then NDR shamelessly asking you to pay them to fix it.
Reviewed Jan. 28, 2020
Gilbert ** was my Agent and so helpful! He made me feel comfortable and explained everything. He went through each process and listed debt that I have, it was easy to understand the agreement and my responsibilities. I’m excited to have a 3-year plan to get out of debt!
Reviewed Jan. 28, 2020
All staff were professional and courteous with information and phone calls. They were helpful in answering questions and providing me with information to move forward and get my debt resolved. I feel confident moving forward with the program and think that they will do the best for my situation.
Reviewed Jan. 28, 2020
I have been trying to get out of debt for a while after some hardships and no matter how hard I try I have been unable to stabilize myself. This is a great program to help with this. And to top it off they are extremely nice on the phone.
Reviewed Jan. 28, 2020
My experience with my welcome call was very interesting. My service rep was very patient with me. She made clear all the necessary information about the National Debt Relief. Although I didn’t have too many questions she exercised patience and was very understanding of my situation and concerns. I am VERY PLEASE so far with the program and I definitely look forward to working with National Debt Relief. Thank you so much for your help!
Reviewed Jan. 28, 2020
Your team spoke in simple terms that was easy to understand. That is very important as entering into this type of credit relief program can be frightening. I feel like I will be successful with NDR on my side. Honest and upfront expectations is also key in preparing for what will be a difficult situation in the beginning. But with NDR's legal support it will be manageable and in the end, being debt-free will be real freedom.
Reviewed Jan. 28, 2020
Everyone I talked to was amazing!! So helpful and nice, especially Izacc! I am amazed at how easy the process was and again how helpful everyone was. They explained everything very thoroughly and in laments terms. Great experience and I've already recommended you all to others! Thank you!
Reviewed Jan. 28, 2020
My experience was with the people at National Debt Relief was very positive. Everyone were both professional and courteous. They explained the program to me and I'm very satisfied and relieved I made the decision to move forward. Twenty four months is a little time to achieve a big goal. Thank you.
Reviewed Jan. 28, 2020
I just started working with National Debt Relief, but so far I have been pleased. They have been polite and precise on all communications and have not bombarded me with phone calls. I like the way they have offered to help me in many different ways and I like having a "Client Portal" where I can keep track of my process and also upload documents through.
Reviewed Jan. 28, 2020
Very helpful. Answers all questions with ease. Easy to understand to move forward in my debt relief. I’m in a lot of debt but this program seems like the right fit for me. In less than 4 years, I’ll be rid of all of this debt vs 30+ years doing it myself with tons of interest. Thanks for all you do!
Reviewed Jan. 28, 2020
When I spoke with Steve on Friday evening, the process sounded too good to be true and I should have pulled the plug then. After the 45 minute 'welcome call' with Natalie (which infuriated several co-workers and patients. Natalie REFUSED to finish the call later. There are too many questions, I am concerned about being hounded by creditors, lawyers, and perhaps even going to court. I want to CANCEL and handle this on my own!!!
Reviewed Jan. 28, 2020
Thank you to Owen **. He was kind, thorough, and patient. He was very knowledgeable and a skilled in his position as a Debt Specialist. I really appreciated his help. I’m sorry I didn’t write down the name of the person with the welcome call. She was very thorough also. She was patient with me when I couldn’t find the web address I was trying to save. She continued to assist me until I finally understood. She was very kind and helpful.
Mary, thank you for your review this morning. We're so glad to have you as one of our clients. We look forward to working with you to reach your goal of getting out of debt. Please contact us if you have any questions or need to review your account.
Reviewed Jan. 28, 2020
I was searching on the web to consolidate my debt and National Debt Relief was the number 1 in the list. And made my research after checking other places I made my final decision. Thanks to National Debt Relief I could now sleep well.
Reviewed Jan. 28, 2020
I spoke with Anthony regarding my welcome phone call. He was very helpful. Great customer service. It was a very pleasant experience. Everyone I’ve talked to so far, are all very nice & made sure everything was understood by me.
Reviewed Jan. 28, 2020
My experience was great. The person I talked to was nice and professional and answered all my questions and concerns with a nice upbeat voice. I am glad I made the decision to be a customer. Also the follow up call was quick and informative.
Reviewed Jan. 28, 2020
Clear information and polite and friendly persons. Good advices about debt relief. I don’t have any complaint. Good solutions and alternatives to improve my financial life. Easy to apply and answer in time. Thank you for all your help. I hope to start soon.
Reviewed Jan. 28, 2020
I would recommend this company because they are so persistent in making sure that they give you the best deal and also they are constantly wanting to help. Jaison kept being proactive with me joining the company and reassured me things will get better. I can’t wait to make a better difference in my life
Reviewed Jan. 28, 2020
The whole process of signing up for this program and getting the financial help we needed was easy and the associates we worked with were very pleasant. My credit cards were out of control and now I am so excited to be debt free. I won't have to worry about financial problems anymore.
Reviewed Jan. 28, 2020
So far everyone I've been in contact has been very nice, understanding and helpful. They explain everything to you and make sure you understand each step as they go. I hope this process works. Definitely will give it 5 ☆ once I see progress.
Reviewed Jan. 28, 2020
I wasn’t sure what to expect with going this route, the people I’ve talked to from this company made it easier for me to understand and eased my mind in this process. I am looking forward to be free of debt and look forward to what the future holds.
Reviewed Jan. 28, 2020
It was a very good experience and I am very happy with all the people I have talked to. Would recommend this to anyone you ask me about it. I am very pleased all the questions were answered and explained to me in an easy way to understand. I look forward to being debt-free with this program.
Reviewed Jan. 28, 2020
I am very happy with everything that this company has provided. All representatives were very helpful in explaining the whole process. I am very glad to be part of the National Debt Relief Family and I would definitely recommend your services to friends and family.
Reviewed Jan. 28, 2020
I worked with Ray ** to set up and apply, he was very friendly and professional and did his best to help me understand the process! It was a long process to start up but understandable and I’m glad the people I worked with over the phone were helpful and friendly.
Reviewed Jan. 28, 2020
The customer service for National Debt Relief is very courteous, understanding and caring. The representatives I spoke with were very clear and thorough and went through the documents completely with me before I signed anything. They made sure I understood everything completely and I appreciate the time they spent with me.
Reviewed Jan. 28, 2020
The representatives that enrolled me and did my welcome call were very helpful also answered every one of my questions. Despite the email not wanting to work at first I must give props to the representative who stayed on it and got me to be able to enroll still.
Reviewed Jan. 28, 2020
Everyone I talked to was super helpful and kind. They got everything set up for my debt relief program and it was fast and easy. I am looking forward to working with you all in the future. Thank you all so much for all of your help.
Reviewed Jan. 28, 2020
Great service. Very polite and knowledgeable. Made me feel comfortable and also answered every question I had. Explained every little detail. I’m very happy and confident by what they told me. I’m looking forward to be debt free and working with this team. I thank God I found this program.
Reviewed Jan. 28, 2020
After talking to Greg ** for about 20 minutes or so... I told him, "Thanks, I feel so much better now!" He was very polite and understanding about everything. He explained everything so I could understand. I felt so relieved that my debt can be paid off... all my silly questions were answered! Thank you again for putting a smile on my face again. ❤️
Reviewed Jan. 28, 2020
My experience went great with the debt relief program. The people helped out with my questions and made sure I understood everything. I am glad I chose the National Debt Relief program to help me with my debt. Thank you for helping me.
Reviewed Jan. 28, 2020
I spoke with Anthony ** and he answered all of my questions and gave me time and the resources to look at ALL of my options. Everything was gone over and over until everything was perfectly understood and accurate. I was very pleased with my experience.
Reviewed Jan. 28, 2020
This has helped me when I wasn't sure what to do. Everyone has been very informed on how the program works and the process. Plus that I can make changes at any time as I need to. Thanks you for helping.
Reviewed Jan. 27, 2020
They are very helpful and understanding. They are very clear explaining all the details that I need to know. I am very confident and stress free being on the program. I highly recommend this program to other people with same situation that I have.
Reviewed Jan. 27, 2020
I am looking forward to being out of debt and with help saving each month as well as being able to provide for my family. T ** and her welcome assist were great at informing me of what to expect and the hurdles I will face.
Reviewed Jan. 27, 2020
The lady who helped me was very nice and helpful. However, she was talking very fast. You could tell she was reading a script. She started mumbling a few times which made it hard to understand what she was saying. But she answered all of my questions that I had and explained it so that I would understand it better.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed Jan. 27, 2020
What a great start with your company. All customer service people have been very helpful and professional. I feel I can do this because of you all. And the way everything is handled is very precise. I am very impressed and happy I took this step with your company. Thank you.
Reviewed Jan. 27, 2020
Great experience with the team. LaShonda was amazing at explaining everything and walking me through the process making it a quick and easy set up. I was anxious and stressed about my debt but they eased my mind by their professional service.
We're very proud of all our agents. They're some of the best in the business and they're very good at what they do. Thank you for taking the time to recognize LaShonda, and please reach out if you ever need any help.
Reviewed Jan. 27, 2020
So far everyone has been extremely helpful, patient, informative, and kind. Both reps I spoke to have made the initial process very easy to do and very easy to understand. I'm grateful to be receiving assistance from your company and hope the process remains this easy going forward.
Reviewed Jan. 27, 2020
Very detailed and very thorough throughout the process. Made sure I was comfortable and fully understood everything they were explaining to me. They provided me with all info needed in future. Very thorough ensuring I had all information needed.
Reviewed Jan. 27, 2020
Your associates were friendly, professional and explained the program well. They made me feel welcome and showed they really cared to help me out of my debt problem. I won't hesitate to contact them in the future if need be.
Reviewed Jan. 27, 2020
Explanations of how the entire process works is very thorough. Agents are very knowledgeable and patient with any questions you may have concerning your particular case. I am very pleased with the entire process. Thank you to the agents that have assisted me through this process.
Reviewed Jan. 27, 2020
The experience I had from everyone at National Debt Relief was wonderful. They were kind, understanding and made sure I felt comfortable with everything they went over with me. I am still a little nervous since I am a pay on-time person. Not paying my bill will be hard but I know it will be better in the end.
Reviewed Jan. 27, 2020
Justin was very helpful. He explained everything to us, answered all of our questions and got the relief we need to plan for our future. We researched online and seen your company and it was the highest-ranked so we put in a request for a call and within minutes Justin called.
Reviewed Jan. 27, 2020
Paul was very friendly and helpful, he took the time to explain everything to my wife and me making sure we understood everything before disconnecting the call. I am looking forward to working together to get out of debt and get everything back on track.
Reviewed Jan. 27, 2020
The people are very pleasant to work with. They really know their stuff. I am very impressed. The time was very well spent. They did not waste any of my time. They are very professional. Wish we had known about this sooner.
Reviewed Jan. 27, 2020
I was very embarrassed when I first called about my situation know it was mostly accumulated from health problems. But your team Wesley ** made me feel so much better and that we could resolve my debt in 42 months. Was very pleased.
Reviewed Jan. 27, 2020
Very professional experience with everyone I spoke to. They made it clear and was able to answer all my questions. All representatives was prompt and courteous. The entire experience was simple and easy to understand. I would recommend this company to my friends for their financial services.
Reviewed Jan. 27, 2020
I am so impressed with all the help from when I first contacted National Debt Relief as well as the Welcome call. You all are very detailed and very helpful and your professionalism is outstanding. I was assured I'm in good hands and I feel like I am. The signing of all the forms online made everything much easier as well. Thank you!
Reviewed Jan. 27, 2020
I received excellent service from all communications. The service was well prepared and answered all my necessary questions. The staff was very friendly, helpful, and professional. The information I received via computer was also clear and understandable. I'm looking forward to the service and communications with your company.
Reviewed Jan. 27, 2020
Professional and supportive. Went over a lot helping all the way in process. Not tons of stuff to wade thru. Easy access to and thru. Contact info provided for further questions and points of a needed answer in both directions so thank you for your help.
Reviewed Jan. 27, 2020
Excellent staff explaining all necessary information about the program. Would recommend National Debt Relief to friends and family. Can't wait to get started in my debt relief program! Looked into other programs and did not like the way it would work to resolve my debt. National Debt relief seems to be the best option for me.
Reviewed Jan. 27, 2020
After doing some research, I identified National Debt Relief as the company I wanted to help me get out of debt. After a few quick, concise calls - I was enrolled. Each person I spoke to gave me the confidence that I made the right choice.
Reviewed Jan. 27, 2020
We had the most amazing customer support ever. Kim ** was so helpful and so professional! She made the process so easy and smooth. The process was quick to enroll and get started. As nervous as we were, Kim was so encouraging and supportive.
Thank you for sharing this, Danielle! We're so happy to hear that your encounter with Kim went so well. Don't forget you can reach out at any time throughout the process for help and support. We're here for you.
Reviewed Jan. 27, 2020
It took me a long while to decide to do something about our enormous credit debt. I decided to contact Nation Debt Relief. I first spoke to Valerie **. She was very helpful and went through all of the info for me. I feel she did a great job and knows what she is doing. This AM I spoke with the welcome rep although I did not get her name. She was very pleasant and made sure I understood everything. I thank them both. Elgie.
Reviewed Jan. 27, 2020
My experience was thorough and everyone answered my questions. My representatives were very personable and made sure that I was informed about all parts of this process. I hope that as this road starts everyone will be as great as they were.
Reviewed Jan. 27, 2020
Everyone I spoke with was helpful and very direct with instructions on understanding National Debt Relief's program. The portal will enable me to easy keep track of my progress. Also, by adding potential extra funding will help. The ease of going online and checking my progress is also very helpful.
Reviewed Jan. 27, 2020
The starts of the process was easy and fast, they make sure you understand every step of the process, very helpful, nice customer service and no judging at all, they will work with you with whatever situation you are going through.
Reviewed Jan. 27, 2020
They were the best. They spoke very well and very caring. I would absolutely recommend this to a friend in need. They made me feel safe and secure. They made me feel like they understood and I got some peace of mind. I really appreciate what you are helping me with.
Reviewed Jan. 27, 2020
Everyone was very professional, caring and explained everything completely, the feeling of relief has made me sleep better at night, thank you National Debt Relief for all your help. Completely satisfied with all information given to me. And the attorney protection that is included in this program. I’m 88 years old and had no idea how I was going to handle this debt and National Debt Relief helped me find some peace.
Reviewed Jan. 27, 2020
All very helpful and nice. Went over all information and made everything very clear. I was very nervous about my decision to do this and after talking with them I fell better about my decision. Looking forward to being debt-free.
Reviewed Jan. 27, 2020
All information was explained. I did not feel like I was being conned into giving my information. I am excited about being debt free. The way Jim ** was leaving all decisions up to me but was being proactive about wanted to see my win and being debt free. I'm glad I took this step into financial freedom.
Reviewed Jan. 27, 2020
You guys provided total customer service, Daniel and the other young lady that helped me a lot of total customer service and they were very nice. They made it easy for me to understand and very helpful. This is my first time doing email they got it me through everything. I really appreciate their help.
Stephanie, feel free to contact us if you ever need support. Our agents will gladly help you with any account-related issues. Don't forget that you can also log into your portal to view your account status. You can also add drafts, view negotiation progress and even upload documents. Please contact Client Success if you need help with any of this.
Reviewed Jan. 27, 2020
The agents I talked with were very helpful and professional at all times. They made it clear that they were here to help me out of my debt, which has given me a huge sense of relief! They have made the process so easy and stress-free.
Reviewed Jan. 27, 2020
All representatives did a great job explaining the process and answering our questions. We are a little scared going into this process, but feel this is the best way for us to get out of debt and be able to retire someday. We appreciate this service, and remain hopeful that in the not too distant future, we can become debt-free.
Reviewed Jan. 27, 2020
The instructions and explanation of what I am signing up for were clear and thorough. I understand the pros and cons and am still ready to sign up with NDR. I needed help and NDR gave me the help I was looking for.
Reviewed Jan. 27, 2020
NDR saved my life. I was unable to sleep at night and so depressed. I felt hopeless. They brought me back to life with their program. They are kind, understanding and good listeners. They took the time and walked me through each step. Thank you so much, NDR!
Reviewed Jan. 27, 2020
Working with National Debt Relief has been smooth sailing thus far. Nikki ** was the primary POC for me during the process. Nikki was informed, responsive and pleasant throughout the process. I will highly recommend NDR to those I know in a similar financial situation as me.
Thank you for your review, Trevor. We're glad to hear your experience with Nikki went so well. Please contact us if you need anything else.
Reviewed Jan. 27, 2020
I found NDR on the internet when I was desperate to do something and enrolling was easy. They told me to not pay my credit cards until they could negotiate the amount that I owed and they did. When we were almost down to the last credit card to negotiate down, they advised that consolidating all these credit cards into one payment and getting it paid off with a major loan from the bank would start clearing up my credit rating. That convinced me and they turned me over to Liberty Lending. It was optional, but I figured I could start working on my credit rating again.
Liberty Lending said that they would pay the whole thing, and then just consolidate everything, and they gave me an amount. I went with them being that they were a bank and not like the other, which was a bad decision on my part because their interest rate was really high. Now, I'm stuck with a big payment which, at this point, I can't pay anymore. I've asked these particular people about hardship, and they haven’t responded. They’ve kept me waiting since November. I was happy with National Debt Relief in the beginning and I wish I had stayed with them rather than gone to Liberty Lending.
Reviewed Jan. 26, 2020
Chris ** was very patient and was very knowledgeable. He answered all my questions and gave me the time to make sure that this was a good choice for me. I appreciated that he didn’t push or try to talk me into their program.
Reviewed Jan. 26, 2020
I did some online research about debt settlement companies and I liked National Debt Relief better than others. I've been in their program for about a year now and enrolling with them was really easy. The person I spoke to was very knowledgeable and she helped me a lot.
Reviewed Jan. 25, 2020
Diana and Stefan were very professional and informative! I really believe that they cared about my financial future! We did not end up going through with the program, but are very grateful for their help. We will definitely contact them if we need any help in the future!
Kimberly, thank you for taking the time to share your experience with us. We know you didn't enroll but we'd like to say thanks for thinking about us. Feel free to reach out if you ever feel you need our services.
Reviewed Jan. 25, 2020
Original contact with "Amir", well and clearly explained. Welcome message with "Wayne" was repetitive and signing while talking was confusing to we senior citizens. Resending of emails and signing corrected copies was much easier. I hope all is complete at this point.
Reviewed Jan. 25, 2020
I appreciate the customer support I received today 25 January 2020. Both Caroline and Jordan were very patient, and helpful. Every question I has they had an answer for it! It was a very long process and they helped me through it. Thank you!
Reviewed Jan. 25, 2020
The customer service representatives were very helpful and understanding and made sure we knew what the process and information was start to finish. They answered any and all questions and did a great job!!! I would recommend this company to anyone. They were also spoke clearly and in English which was helpful.
Reviewed Jan. 25, 2020
Veronica was very professional and polite, she took her time to go over everything I needed to know, even when I got confused she kindly walked me back with no hesitation. The gentleman who called me for welcome call was also professional.
Reviewed Jan. 25, 2020
All the information was explained thoroughly and professionally. I appreciate the detail-ness and resources available to me as I venture into this program. All my questions were answered and I'm clear on who to contact if I have more questions.
Reviewed Jan. 25, 2020
Both did a fabulous job in helping me understand the terms. I’m happy to be working with them. They were thorough and clear. They set me up with a payment I can afford and educated me on all my options. Thanks!
Reviewed Jan. 25, 2020
I would like to say thank you to the amazing team at NDR! My wife and I felt like we were trapped by the monster credit card interest and never would find a way out. I couldn’t believe how easy and stress free the whole process was. Everyone was very knowledgeable, patient, and friendly during the entire process. Thank you again for helping my family in time of need!
Reviewed Jan. 25, 2020
I was amazed at how empathetic and professionalism, my consultant Mason showed. Mason walked me thru all the steps and made it easy to understand. Mason answered all my questions and also the easy to see charts and seeing the savings compared to other services, and making the decision was an easy one. Thank You Mason.
Reviewed Jan. 25, 2020
The specialist-Kyron, he was courteous, and did a great job with explaining everything to me in detail, he helped me find a program that I would be accepted in. He did get the paper work to me right away, follow up calls. I'm very pleased with how much he is helping me with my debt. I didn't think I had a way out, but he informed me that they can help and get me back on the right track. Thank you very much!
Reviewed Jan. 25, 2020
Rakim was great, very thorough and very confident person. This person deserves a promotion and a week's paid vacation. He was very supportive and showed sympathy over our call. He made me feel that I had a friend and that Everything was great. Very professional and courteous. I hope that your services are as good as your other reviews. Thank you very much. Ken **/NC.
Reviewed Jan. 25, 2020
Friendly and helpful. Answered my questions. Positive experience. Would definitely recommend to other people. Seemed to want to help me. Do not feel like I was just a number but a person who really needed help and made me feel like I was going to be able to become debt free.
Reviewed Jan. 25, 2020
Had no problems and was fully informed on everything that will go on once everything has been processed. The fact that everything will save me money in the long run and I pay everything off at most of 3 years is absolutely amazing.
Reviewed Jan. 24, 2020
Everything is going great and we appreciate your service and your people were good in keeping contact with me and explaining the forms to me. Thank You and have a wonderful night. I really want to thank you once again, have a good night.
Reviewed Jan. 24, 2020
I hope this works as planned. I could use the help. Thanks. I need to get on right track as soon as possible plus need to get back into better credit because in the bad. Right now thanks for helping me with this issue.
Reviewed Jan. 24, 2020
They explained everything in detail about how the process works. It was all very painless and quickly setup. Looking forward to get the program started and excited to get debt relief. I am very appreciative and thank you for your help.
Reviewed Jan. 24, 2020
I was very concerned about taking my first step and trying out this program. But the representatives I called were extremely friendly, patient, and helpful. They walked through everything with me and I have a good grasp on what I am supposed to do to make this work.
Reviewed Jan. 24, 2020
Extremely helpful and kind staff. They gave me a wonderful welcoming, and explained things very thoroughly, so I can understand the process. I feel like I’m in good hands, and can finally be debt-free. I’ve struggled with credit cards for a long time, and feel like I’ve not accomplished much with trying to pay them off. With the financial struggles I have, this program has granted me the freedom I’ve been looking for.
Reviewed Jan. 24, 2020
The process was seamless from beginning to the end. The initial client success team member was knowledgeable and very helpful. He gave me a few days to think about the program and followed up with a call. Everything was explained to me fully and in terms l could easily understand. The welcome team member was also very professional and thorough with all the details. I will recommend National Debt Relief to all my friends and family.
Reviewed Jan. 24, 2020
The associate that helped me was very very professional and good at her job. I didn’t have to ask any additional questions since she already explained everything so clearly. Her name was Grace I believe. I was done with everything within 10 minutes.
Reviewed Jan. 24, 2020
The best service ever! Cess was so knowledgeable and so helpful! I cried during the process, she made me feel so confident and now there is finally light at the end of the tunnel! Thank you so much!! I would recommend this to anyone that wants to be debt free!
Reviewed Jan. 24, 2020
I had a wonderful experience, now when they did tell me legal action would be taken against me it freak me out and worry but they both did a wonderful job of giving me peace of mind. Would highly reckoning for anyone looking to get out of debt who are really behind on their debt.
Reviewed Jan. 24, 2020
My experience with National Debt Relief was so stress-free and reassuring. I felt so much better after speaking with Rochanda **. She was very clear and informative in explaining the process to me. I have already recommended the program to others.
Reviewed Jan. 24, 2020
My experience was very helpful. She explained everything in detail. I will sure recommend a family member or a friend. I hope I can reach my goals by being debt-free, it’s has been a very hard for me in the past 4 years.
Reviewed Jan. 24, 2020
Yves - Best person I’ve ever talked to. Customer service was fantastic, helped me out more than he knows. This man needs a raise. He literally saves my life. May finally be able to pick my life up and out from the gutter.
Reviewed Jan. 24, 2020
Found the signup process super easy since the representative that attended me (Carlos **) was extremely patient and explained rebuying very well to me. I am happy I was able to take the step to become debt-free, thanks to NDR.
Reviewed Jan. 24, 2020
Faith was very informative and helpful with understanding the program. We hope it will be a smooth process. Didn't have all the information about taxes, 1099. We are very excited to start the program to get out of debt sooner and get our credit back on track.
Reviewed Jan. 24, 2020
Unfortunately, no one responds to emails. I emailed 10 times letting you guys know the call needs to be scheduled. I have received 2-3 calls a day for two weeks as you would not schedule the call. Rather frustrating and not a good impression.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Jan. 24, 2020
The team at National Debt Relief has been a huge help In the setup of my program. Matthew did a spectacular job explaining everything and getting me set up. Look forward to working with him through this program and being on the forward process of being debt free!!!
Reviewed Jan. 24, 2020
Very satisfied. All the people I've spoken with have been extremely helpful. Parker ** was very patient with my lack of computer literacy. I am looking forward to having all of this resolved as soon as possible. It is also great that there is very little wait time when calling for support.
Reviewed Jan. 24, 2020
The sweetest lady did my welcome call. She answered all of my questions. Explained everything and couldn't have been sweeter. Thank you for having such wonderful customer service. I have friends that have already used your services and your company came highly recommended and I myself have used your services before. I look forward to being completely out of debt. Thank you so much for all of the help that your company has provided me with.
Reviewed Jan. 24, 2020
Patrick ** & Catalina took care of me in a professional and patient manner. They spoke to me and not at me, They were reaching out with information that would liberate me. My skepticism and doubt took flight and I was in the mode for this change for my family of six without hesitation. I am very confident and grateful that this company has steered me in the right direction.
Reviewed Jan. 24, 2020
I received excellently customer service from Brazil the individual who helped me with the initial process. Everyone I had contact with during the process were professional and helpful. I would recommend the service to other in need of debt release.
Reviewed Jan. 24, 2020
Everyone was very nice and professional. Everyone was very knowledgeable and thoughtful. I am looking forward to getting the debt relief. And looking forward to a better clean future. Thank you for helping. I appreciate the help and everyone was eager to help.
Reviewed Jan. 24, 2020
Mr. ** was a great help in explaining all my concerns. It was a pleasure working with him and I commend you for employing very knowledgeable and professional workers. I will recommend your service to all my friends and family members. Thank you so much for your service and may you prosper in this year.
Reviewed Jan. 24, 2020
I was not sure how to deal with the debt that my husband and I had accrued for different reasons, but once I call National Debt Relief they have really help me to get back on track with financial security.
Reviewed Jan. 24, 2020
Both Lance and Latima(?) my welcoming agents were great at answering all my questions. The truth of how I like the program and recommend it to others will be based on how fast they can negotiate for me. I have always paid my minimums on time so leaving them unpaid while negotiating takes place is my greatest concern especially if legal counsel is involved.
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