How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

Disclosures
4x Buyer's Choice Award Winner

National Debt Relief Reviews

Our editorial standards

  • Our editorial team reviews and fact-checks all content before it’s published.
  • We rely on expert input and trusted sources to verify our articles.
  • All articles published must meet our editorial standards and independence policy.

Our review standards

  • Our moderation team evaluates reviews to make sure they meet our guidelines.
  • We require contact information to verify reviews come from real customers.
  • Financial relationships do not influence whether we publish a consumer review.
+2 more
Author picture
Edited by: Amanda Futrell
Author picture
Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

Filter by Rating

  • (51,527)
  • (5,571)
  • (1,370)
  • (601)
  • (516)

Popular Mentions

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
    • Financial relationships do not influence whether we publish a consumer review.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    3 featured reviews

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
    • Financial relationships do not influence whether we publish a consumer review.
    Page 82 Reviews 11925 - 12075
    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed Feb. 4, 2021

    Very impressive with the service I receive every time I called. They have the patience to let me talk then they explain everything to me in a very professional manner. I am also impressed with the results I am seeing with the creditors that I owe money to. We settle more than a few accounts already and I am always informed on what is coming next.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Feb. 4, 2021

    Simply put my final open account hasn't been negotiated. I finally got feedback from someone (after several form responses) that it hasn't been touched. If there isn't an offer incoming I'll just pay it off in its entirety, because I'm about to be there. If you guys can't negotiate, it would be nice to know that. Because right now we're in a holding pattern I don't like.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. As it pertains to your AMEX account, we will be reaching out shortly and you can also call us directly at 888-660-7427.

    Verified purchase

    Reviewed Feb. 4, 2021

    The girl who handled my interview was very nice and explained everything well. I do hope they get on this with my creditors because I do not want this to go to collections. That is one thing I hope it goes very smooth and they get on it.

    Thanks for your vote!
    Verified purchase
    Billing

    Reviewed Feb. 4, 2021

    National Debt Relief seemed like a more accredited company than the ones that I had seen. I've been with NDR for over a year now. They made sure that the payment plan fit in my budget really well. It was a pretty easy process. But because of COVID, I ended up having to put a little bit of my payments on hold. I'm back on track now. NDR seems to be on the ball with negotiating what's in collection. Soon I will start seeing the impact of this program in my life.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingLoan Process

    Reviewed Feb. 4, 2021

    I deposited some money into my "guaranteed" savings and NDR took that money out to pay their fees. I specifically deposited that money talking to a customer service rep that it was earmarked for my last debt because it's a student loan and student loans want lump sums. But then they used it for something else. It was over half of the extra money that I put in there and now they're saying, "We're trying to negotiate with the money that's in there." But it's still taking forever.

    The first two people treated me like I was absolutely crazy. But then they had to get to what their overall supervisor and they promised me that I was on their list to speak to only a select few people, which I imagined they were probably just sending me straight to a supervisor because I was going to give their customer service reps hell. I've never missed a payment. I've even made the extra payments that they've asked me to and I'm working the program. But my experience was horrible.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear this. Your happiness is our number one priority. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

    Verified purchase
    Contract & TermsPunctuality & SpeedStaffBillingRates

    Reviewed Feb. 4, 2021

    I've known people that used National Debt Relief before and they were able to get the debts knocked down pretty good and get some decent settlement deals. I went with them and the service was good. They tried to put me on a lower payment plan but it creates a lot of issues with the debt collectors too because they get settlement agreements that have to be honored within a certain amount of time. I couldn't promise them any set amount during this because when we got hit with this pandemic directly, I lost my job immediately after that. Unfortunately, I am unable to keep the service at this time. I was going over the debt and income ratio thing with the payments that was why we backed off on it for a while to see what's gonna happen with all this craziness.

    National Debt Relief knocked off a big chunk of what I had. We went from 24,000 deep and they got it to settle down about 18,500 which wasn't bad. When we left them, we were down to 14,000 or 15,000. They were knocking it down pretty quick. The only extra step I took when I was using them was I also hired a credit lawyer to work in conjunction with them which got a lot of debts knocked right off completely, things that we didn't even have to settle up with. With the two of them working together, it improved us quite a bit. We definitely want to jump back in and get it going again. We’re waiting until we get more stability here before we make that decision and commit to it.

    If the creditors don't do the paperwork properly the credit lawyers can challenge that. If their paperwork is not in line with what it should be in conjunction with the debt, they have to sign the debt right off. It disappears. National Debt Relief could knock an even larger chunk off of people's debts. How the debts work, they're hitting a lot of people with 28%, 29% interest which is ludicrous. It’s illegal everywhere else in the world except for the United States. If you're persistent with challenging that debt and that interest rate, you can get it knocked down considerably. I'd even done it myself. We've been in a situation before where we didn't even use a credit consolidation company. It’s just that we had incurred so much debt in such a short amount of time that we needed that extra assistance to get it taken care of.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceRefunds & PayoutsMaintenanceStaffBilling

    Reviewed Feb. 4, 2021

    I enrolled with National Debt Relief and the process wasn't too difficult. The program has helped me to somewhat come to terms with some of my debts. I always try getting out of paying my debt. It's just that I've paid a lot of money since I've been enrolled in the program and every time I go on my Credit Karma or my account, I still owe a lot of money. I sometimes have to call and get clearer feedback as far as what is going on but I usually don't get any clarity. I should be able to answer all the questions that I'm asking on my own through the client portal. But sometimes, I need somebody to break down the information given to me. I really don't get any help with that. I've been paying over $300 a month since 2017 and I don't really know where my money is going.

    I’ve tried to cancel the program quite a few times and try to do it myself because I'm not getting the head or tail on how the whole situation is going. But I was convinced that if I stayed in the program for one more year or two, everything would be over. That would be a lot easier instead of having to start all over. $340 something a month is a lot of money I’ve been paying for almost four years now. One thing I am really confused about is the fact that I never get a clear answer on what percentage of my monthly payment is going to National Debt Relief and what percentage is going to my creditor. Nobody could ever answer that question for me. I wouldn't recommend anybody to National Debt Relief.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    Hello Erickson,

    We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we’re truly sorry to hear this. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.

    Verified purchase
    Customer Service

    Reviewed Feb. 4, 2021

    National Debt Relief's enrollment process was good and everything has been fine so far in the program. They negotiate and then call to ask me if I'm okay with the plan. But, I asked them to send me copies of the different accounts and I haven't received them. Though I can look at those through my portal, I wanted to keep a paper trail about this. NDR can also move a little faster. I have 10 accounts left with them. Other than that, everything else has been okay.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 3, 2021

    Lisa was very responsive from the first time I contacted her. She took her time and answered all of my questions. She also made me feel confident in the choice I made to use National Debt Relief. The process was simple and seamless. I would encourage anyone who wants to take control of their finances to reach out to them.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 3, 2021

    My experience was great! It was a seamless process and quick! Talking about debt can get uncomfortable but National Debt Relief made it very comfortable and provided a peace of mind that getting out of debt is possible and it does not have to be a scary process.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffBillingRates

    Reviewed Feb. 3, 2021

    NDR's rate was the lowest. The representatives have all been helpful. I haven't had to wait too long for anybody to get back to me on anything. It's just that when I first enrolled, I was able to log in to my account online and see all of my payments and how much I have paid off. Now, I haven't been able to do that since they switched to the new website. It was nice to be able to see the progress. But there's been a few times that I've had to lower or pay a different amount and that was super easy to do.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 3, 2021

    Some accounts got paid off pretty quickly since working with National Debt Relief. But some of the stuff still has taken a while to pay off. Their reps are pretty helpful. My credit still needs a lot of work, but it's slowly improving.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    Hello Matthew,

    Sorry for the delayed response and thank you for bringing your concerns to our attention. We work hard to provide the best possible experience as we help our clients become debt-free. A member of our team will be reaching out to review and better explain our process. If you prefer, you can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 3, 2021

    Working with National Debt Relief has been a great experience. Anytime you call them, they're always courteous and respectful. Even if you don't get ahold of them immediately, they always call you right back on. They keep you up-to-date with your account. And when they reach a settlement, they're really quick to reach out. I've seen a lot of my debts get settled. Last week, we had two settlements accomplished.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 3, 2021

    When I called the first time, it went pretty quick. Everything going good enough with National Debt Relief. I got a card and a half done. I'm getting in there and the only reason I don't have more done is on me.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Feb. 3, 2021

    They were doing great. But then, here comes COVID, so everything is a little bit slower. I would like them to move a little bit more quickly. I spoke with them last week because I wanted to change the date of my payments and the rep was very, very nice about it.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Feb. 3, 2021

    NDR's answer questions really fast. They already know what I have because I told them my Social Security Number. They told me that we were gonna do this and that and that I would be finished with their program in two years. Also, whenever they find a deal with my credit, they send me a message. If I agree with the deal, they send me a PDF and I sign it. I like the process as it's really easy and simple. They told me that when I finish, they're gonna help me increase my credit score. As soon as I have a bit of extra money, I'm gonna make a big payment so that way I can finish faster. NDR has a really good program. I've already told some of my friends about it.

    Thanks for your vote!
    Verified purchase
    Contract & TermsSales & MarketingStaffBillingHonesty & Transparency

    Reviewed Feb. 2, 2021

    At first, I was skeptical that NDR could accomplish what they said, which was to negotiate my credit card debts down 30 - 40%. They actually did better than 40%. I didn't know if I was being scammed, so I checked with Better Business Bureau before signing any agreement. Honestly it was the best financial choice I ever made. They were very professional, courteous and informative. Nobody will regret using their service. Thanks again NDR.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedMaintenanceStaffBillingRates

    Reviewed Feb. 2, 2021

    I was trying to work eight days a week to pay the bills and I just couldn't do it, so I reached out to National Debt Relief. It was pretty good dealing with their consultant. There were seven different bills and they just took them all and worked them all together. The price of the service is good and they worked the payment plan out pretty good. But lately, I had to cancel my payments ‘cause my work slowed down here a little bit. So they’ve been helping me out. Overall, the experience has been really good and I'm not working eight days a week anymore.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceRefunds & PayoutsBilling

    Reviewed Feb. 2, 2021

    I made one or two payments to National Debt Relief and then we sold our house. We weren't even trying to sell the house but somebody literally walked in and said they would give us 25,000 more than what it was worth. So I contacted National Debt Relief and asked them what the total balance would be at the end. I wanted to pay them off completely and be done with it. So they gave me a figure and I sent that check to them. But once we paid it off, there's been three different times that they debited my account once again for the monthly figure. They did tell me ahead of time that they could only do that out to three months, and then I would need to call back in. All three times, they got my money back to me within a week. So I would recommend them.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 2, 2021

    They've been good and professional. I initially agreed to pay about $300 a month and it has been coming out of my check. Everything is going pretty well.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Feb. 2, 2021

    When I was talking to the associate originally, he made me feel very comfortable with the process. He explained it to me and answered all my questions. When I called back ‘cause I had more questions, he was very forthcoming with everything. He was very helpful and I didn't feel judged based on things. So, that makes a big difference. NDR took a look at everything and we kinda worked it out so that I could make monthly payments and it's automatically withdrawn. It's enough that I can still take care of everything I need to going forward, and still make sure that my debt is taken care of.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedBilling

    Reviewed Feb. 1, 2021

    If NDR had an offer, somebody from customer service would reach out and see if I agreed to the terms. On pre-program, they calculated what I could afford to pay, like a three-year plan. It just took a little bit longer because things came up throughout the years and I couldn’t make the payment, so they were able to defer some of the payment. I found out later that they would essentially take a 20% fee on the total value of what I owe regardless of what they settle. I should have looked further into the fine print. I had one creditor where I owed $500 and they settled for the full amount but I still had to pay the 20% on top of that as their fee. But ultimately, in the long run, it balances out on the larger creditors. Overall, it's been good.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    Hello Frank,

    Thank you for bringing your concerns to our attention. We want every client to have an exceptional experience with us. We will investigate your concerns, and a member of our team will be contacting you directly to review. If you prefer, you can also call us at 888-660-7427.

    Verified purchase
    Staff

    Reviewed Feb. 1, 2021

    I'm a year in the program and working with NDR has positively affected me. The reps are fine but I’m not too pleased that I have a lawsuit against me right now.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    Hello Larissa,

    We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we’re truly sorry to hear this. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Feb. 1, 2021

    I talked to two different reps and they were quite knowledgeable. I called once and the lady explained everything to me. I told her that I would have to think about it because I wasn't sure if that's what I wanted to do. Then I called back not quite a month later and I talked to a different person. They explained it to me all over again and then, I told them I wanted to join. Everything they did, they explained to me. I had four things on the list that they're supposed to be paying for me and they've taken care of one already. I've got one they're taking care of right now and it's supposed to be done in March. I told them I couldn't afford any more than what I was paying them a month, so they're only doing one bill at a time. I'm not worried about the bills right now because they're taking care of them.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Feb. 1, 2021

    I've been working with National Debt Relief for only a year. It was pretty good dealing with their representatives.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    Hello Teresita,

    We apologize for the delayed response and we thank you for the feedback. A member of our team will be reaching out shortly to better explain our program as well as address your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 31, 2021

    Each time we have called National Debt Relief they have been quick to respond and have answered all of our questions. My husband and I feel we made an excellent choice in choosing National Debt Relief. We are VERY pleased. Thank you.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffBillingTransparency

    Reviewed Jan. 31, 2021

    Setting up the program with National Debt Relief was great. I'm almost done with the payoffs and whatever I've paid into them, they're going to continue to pay off the creditors. So I'm almost halfway through the program. The quality of the service is excellent. Their reps are very helpful and knowledgeable and they have good customer service. Since working with them, there have been no collection calls and my bills are being paid down. On a regular basis, I'm seeing payments being posted to those accounts that I've done with NDR. They send me regular updates by email so I know where I'm at.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffBillingRates

    Reviewed Jan. 31, 2021

    I was about bankrupt which is what caused me to get in touch with National Debt Relief. I had debts that I was paying off regularly on my own. But at that stage of the game, I had no private practice any longer and I was stuck with a lot of bills that had to come in regularly. I explained all of this to National Debt Relief and they set up a program for me. I remember owing American Express something like $4,000. I've been with them for 40 years and I never missed a payment. Now, I had no payment to give to them. National Debt Relief set up a payment plan where they took X number of dollars out of my Social Security and we agreed on the amount that they would take out each month.

    Every now and then, they send me a notice of a debt that has been paid off. I get a list of how it's being paid off and at what rate. If I have questions are concerns, I call them and within at least three minutes, somebody will come on the phone. They may be a different person each time but they address it. So far, so good. It's kind of a relief to know that you're not totally bankrupt and some of your bills are being paid. They told me that it would take between two and four years to get rid of the debt and I'm kind of counting on that. It has allowed me to at least have enough money to buy food and pay rent.

    Thanks for your vote!
    Verified purchase
    Customer ServiceRefunds & PayoutsBillingTransparency

    Reviewed Jan. 31, 2021

    National Debt Relief is on time in taking our money out and stuff every time. I sometimes forget about it 'cause it's just going. I wanted to call just to get an update and see how it was going there. Once I got everything set up, I didn't have to stay in contact a whole lot, so I was pleased. It's taken a lot of stress off me because I can now pay my bills and not have to worry about the creditors calling me every couple of days to ask for a payment.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingRefunds & PayoutsStaffBilling

    Reviewed Jan. 30, 2021

    I incurred credit card debt by borrowing money to pay a firm that said it would sell my timeshare in Mexico. After 2 years and many wire transfers I was assured I would get my money returned. Long & short of it was that I was scammed of thousands of dollars and half my retirement funds. National Debt Relief is helping me with kindness & efficiency to pay down my creditors.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 30, 2021

    Kester ** was extremely helpful, friendly, and kind during this whole process! He did an excellent job and I felt like he really cared about me! I would recommend your organization to anyone who is experiencing similar circumstances! Thank you, Kester!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 30, 2021

    I just signed up this afternoon and my agent was fantastic. He left no stone unturned and was very helpful with any questions I had. Paul ** was amazing and I could not be happier with this company thus far. Thank you!!!

    Thanks for your vote!
    Verified purchase
    Refunds & Payouts

    Reviewed Jan. 30, 2021

    I used National Debt Relief to give it a try. I struggled to pay my debt. So, I said, “Let me give it a try.” It’s working all right. I’m satisfied with it so far.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 30, 2021

    My experience with my assistant name is Jay ** was one of the most amazing thoughtful person, and I feel so much relief now that I can get help and I can sleep better feel better and reach my goals where I wanna be. Thank you.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Jan. 30, 2021

    The National Debt Relief reps were always helpful and it was always very positive when dealing with them. I have them for debt consolidation and I'm most of the way there. They worked on the time frame. It has made my life more bearable, having one payment instead of several. There’s less stress. It's a great opportunity and they're not overcharging for their services.

    Thanks for your vote!
    Verified purchase
    Refunds & PayoutsBilling

    Reviewed Jan. 30, 2021

    The consultants explained what NDR was trying to achieve. NDR has gotten in contact with one of my creditors and they explained how much I owed. They gave me an offer that the other company had offered and told me how much they would be taking each month out of my account that they set up, and exactly how many weeks or months it would take to get to that amount. They just made it really easy. I was not able to keep up with the credit cards and so now, they've got them to where there's a manageable amount. It's a good experience that has allowed me to be able to pay my bills down, which is very important to me.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 30, 2021

    The person from National Debt Relief whom I spoke with was able to put me at ease, and I felt comfortable enough to not call around and do any more calling in. The timeframe has been pretty quick. The service has been great so far.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Jan. 29, 2021

    Thus far, your company has been exceptional in expediting my credit card debt reconciliation. Dwayne ** assisted in getting my account set up and was incredibly professional and kind. I look forward to doing business with your company, and hope to settle these accounts quickly!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2021

    Ben ** was so helpful and professional. He returned my calls and emails in a timely manner. I would recommend him and National Debt Relief to friends and family. You guys gave me life again. I can finally breathe again.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2021

    Very experienced with what I was wanting to do. The time and patient that he had with me on phone. He had so much knowledge. He really broke everything down how it would work out for me. He explained if I decided not to continue what I needed to do.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBilling

    Reviewed Jan. 29, 2021

    National Debt Relief was informative and easy to talk to. Whoever I talk to if I have to call and have questions is good. They take their time and talk to me about it. They answer questions that I may have. They follow up with email or call back or any one of those communications. They are patient and thorough. They negotiate the debts and I pay them off. For the most part, they’ve been working with me through the payment plans. For each one that comes up, they discuss it with me. They send an email or contact me via text letting me know that there’s a plan that they can negotiate with or a settlement, and we discuss it. I could accept or decline the settlement and most time I accept it.

    I had around 10 items. Three are paid off, two are in the process of being paid off, and I have five that they're gonna work on. It’s supposed to take about 42 months. It's only been a year and I’ve already got rid of almost half of it. There are costs but they're not extremely high and I'm okay with them. National Debt Relief has made it more manageable for me to manage my bills and payments and work out a plan of how to work on my credit and bring everything back to a better standing. I haven't gotten there yet the way I want to be but I’m working it and it’s getting there.

    Thanks for your vote!
    Verified purchase
    Billing

    Reviewed Jan. 29, 2021

    National Debt Relief said they're gonna negotiate my credit cards and get the lowest amount they can, and try to pay them off. And so far, so good. I was looking everybody up online, and I liked their commercial. I looked up online and read a little bit on them, and I liked them. The only thing is that since I've gone with them, some of the credit cards that they're negotiating with have gone to other agencies and they're sending me things in the mail. The negotiation from these other places is freaking great. I'm not dealing with them because I'm with National Debt Relief, but I've told National Debt Relief what I'm getting in the mail and I sent this to them. Some of the deals that these credit cards are offering me are unbelievable. They are better than what National Debt Relief has done.

    Thanks for your vote!
    Verified purchase
    BillingRates

    Reviewed Jan. 29, 2021

    The service is good. NDR lowered my monthly and interest and worked with the companies. Two already accepted the offer, but one is still in process. They've made me be comfortable with my payments, so I feel free. I have one year left, but still, I am fine. I recommend them to everybody.

    Thanks for your vote!
    Verified purchase
    StaffBillingTransparency

    Reviewed Jan. 29, 2021

    National Debt Relief has been good. The program for my credit card debt is estimated to be one year and a half long and I am still in it. They keep me updated and it's super easy. Their reps are very helpful.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Jan. 27, 2021

    When I first enrolled in the program, everything sounded amazing. They try to negotiate 50% with creditors, you pay 2 small payments a month (depending on your debt) and of course any hardship you are having will be accommodated by them. First off, they tell you 4-6 months is the average time to start reaching settlement, and it took almost 10 months for me. I figured there were going to be customer fees of some sort which I saw monthly. It was nothing though. However, I checked my statements last night as I should’ve been doing this whole time and found out that at one point more than 25% of my dedicated savings was taken out for a “customer fee.”

    As a 23 year old who enrolled as a waitress and works really hard for every dime, that brought so much frustration and confusion to the table. They did NOT mention a huge customer fee upon enrollment nor can I even find it in any of the emails I marked as important upon enrollment. If anyone told me that 23% of your enrolled debt will be paid to us, I would not be enrolled. With that being said, beware new clients. It sounds like a perfect plan in the beginning, but they WITHHOLD IMPORTANT information from you and then later on you are hit with huge customer fees that drain your entire “dedicated savings account.” Beyond disappointed. I will let all of my friends and family know.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    Hello Ms. Christine,

    We’re so sorry to hear about your experience, and we want to thank you for sharing your concerns with us. We take client satisfaction very seriously, so we’ll be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed Jan. 23, 2021

    Excellent and timely. My representative was very knowledgeable and knew the right avenue to go. He made the process quick and easy. No fooling around, he was straight to the point and sugar coated nothing. I like straightforward and honest representatives.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Jan. 23, 2021

    We are satisfied working with National Debt Relief at this time to help us wipe the slate clean during this Pandemic. The staff are all very Professional and caring to understand hardships. They help guide and teach you to budget yourselves and clear out years Of Credit Card debt while maintaining your dignity. They take the stress and worry out and the program is working to assist us even at this most stressful time.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 22, 2021

    This company is very good at answering all your questions and making sure you fully understand what you are about to embark upon. They make you feel comfortable and not embarrassed about your particular situation. I would highly recommend this company for any who are dealing with hardship and trying to get debt under control.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Jan. 21, 2021

    I had a lot of credit card debt and a family member recommended National Debt Relief. Everything went smoothly with the reps. They were very helpful and they provided all the information that I needed. The payment plan was great. It was what we needed and we're almost at the end. We're within a year now of our payment plan. Since working with NDR, it’s a little less stress monthly. It’s just one payment.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 21, 2021

    I am saving money per month and paying down my debt faster than ever. Tatiana T. was very helpful during the entire process. Can’t wait to fast forward to 4 yrs and be debt free!! What a wonderful feeling that must be. Thank you for existing to help people, National Debt Relief!!

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 21, 2021

    Duane was on top of it. He did a great job getting me enrolled. I highly recommend National Debt Relief. I'm really looking forward to being debt free. Thanks National Debt Relief. I'm so glad I chose them. I recommend it to you.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 20, 2021

    My agent was very helpful and made me feel like everything was going to be ok and that I was in very good hands. I feel so much relief after talking with him. I'm glad to have all my stress and worries of my debt all in one place so I can finally get everything paid and start on a clean slate. I'm so glad I called to have my debt resolved. Best decision I've ever made!

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 20, 2021

    Rachel M. helped me with all of my questions. If I have any more debt in the future I will certainly use National Debt Relief. The customer service was just amazing. She was super nice and very understanding of my issues.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 20, 2021

    Finding National Debt Relief has been an absolute dream.. The amazing reviews you see everywhere are valid. Every time I call with a question, the team assists me in a kind and professional manner. NDR is helping me tackle my debt - we are chipping away at a new goal every month. I am so thankful to have found NDR.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 20, 2021

    The reps were helpful. They explained the program to us so that we understood it and they answered any questions we had. It's been simple and easy with NDR.

    Thanks for your vote!
    Verified purchase
    StaffTransparency

    Reviewed Jan. 20, 2021

    My experience with National Debt Relief has been extremely positive. They are professional, trustworthy and friendly. They understood my situation and took the time to listen to my concerns. They provided clear explanation of the process and answered my many questions. I'm grateful for them and excited to be on the road to becoming debt free. Thank you National Debt Relief.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Jan. 19, 2021

    It been Great, everything gave been given to me in detail. And anytime I have a question or concerns I call and they have an answer, and I am pleased. Great customer service as well. The Experience has been Awesome.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Jan. 16, 2021

    If it wasn't for National Debt Relief I would still be in a whole. They definitely helped me pay off my debt and was easy and convenient. They worked hard to get the credit cards to settle for good amounts.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2021

    I had called several months ago to inquire about your program but was working on another angle as well. It fell through. I enjoyed Michaels personality and his professionalism. I called him back and enrolled. He explained everything that I would need to know. I was just great and I think this will help me get on the right track.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed Jan. 15, 2021

    Helped and guided through very swiftly and understandable! Each call was helpful and each person had the sufficient amount of knowledge to help me with any questions I had. I would say the process was very easy and comforting. As someone who was nervous to try anything with my credit this company made fixing my credit easier than I could’ve imagined.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 15, 2021

    I was relieve to know someone could help me with my finances. The person who helped me was very good at her job and explained everything to me. I am glad for the help and would recommend your services to anyone with a financial problem. Thank you.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Jan. 14, 2021

    Enrolling with NDR was easy. I liked how the rep gave me the explanation. He didn’t put me in a pressure. He said, “I’ll give you three days. You can go and research. Here’s my telephone number and my fax.” The way he provided all of it was what made me trust them and do it. Everything he did impressed me. I don't think I would survive without NDR. I talked to one of my coworkers and she told me she did it a year ago. She said they're the best. Everything takes a long time but it depends on your budget.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 13, 2021

    Called and Roger ** was so helpful. He made me feel comfortable talking about my financial debt. Roger asked me questions and filled out the necessary paperwork so that all I had to do was electronically sign. Thank you so much. This has lifted a huge burden off my shoulders.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechStaff

    Reviewed Jan. 13, 2021

    The agent that help me was so sufficiently, he had great patience with me. He went thru the contract page by page, he returned my calls when he said he would, he made me fell like that I made the right decision.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Jan. 13, 2021

    National Debt Relief is like a headhunter. Until you sign up, you would have that one person and even other people calling. Once your name is out there, they're going to keep calling you. So, once you sign up, then it's whoever answers the phone. It’s customer service. I would just ask and they answered it. They are very helpful like that. They will answer any questions you have. And if they didn’t know, they would find out. The negotiator is a completely different department. So when you call up to sign up, it's very different. They collected all the information. It was easy for me. I didn't have to go through and find whatever bills I wanted to put in the debt relief. They did that.

    I'm not done. But for me, it’s costly. What I did not like about it was that they add on. They say it would be X amount of dollars. But then what they do is they say, “Oh, well, we found another creditor that you need to…” So, that will be at a different part of the month and I don't like staggered bills. If I'm gonna pay a bill, whether it's to the phone company, the insurance company, whatever it might be, I want to pay that bill once a month. That's the only drawback.

    Every month, money is taken out of your account and they pay X amount of dollars. Let's say you owe $5,000 with Citibank, $500 in Credit One, whatever. They work out a deal with them and then they say, “Well, you have to pay $350 a month.” They give you about how long it would take. Two years, two and a half years. And then they work it out that way. I'd rather have the payments come out one instead of there was one here, one there. They don't just extend it to another payment. And then the payment amount changes. You could pay $20 for six months, and then all of a sudden, it's $80 for the next three months, so you really don't know.

    NDR helped until I hit a speed bump. I'm in the middle of a divorce and my husband closed our checking account. I have to postpone the next month, so hopefully, they will be able to postpone it, because I've been postponing it for a few months. It would have helped if I could have stayed on the program. Other than that, I felt very comfortable and safe through the process.

    Thanks for your vote!
    Verified purchase
    TechStaffHonesty & Transparency

    Reviewed Jan. 12, 2021

    Everything was explained in detail and plenty of time and encouragement to read over anything before signing and agreeing. I felt no pressure to accept anything without reviewing or taking my time to make a decision. Very friendly, honest and patient service given. It was a pleasure and reassuring to speak and accept a contract with National Debt Relief. Everything was explained in detail and very professionally.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Jan. 12, 2021

    The enrollment process with National Debt Relief was easy and dealing with their reps was very good. They were pretty thorough and they were fair with the payment plan.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 11, 2021

    I am just awed at the way my account was handled and explained to me in detail. All questions were answered in a timely fashion and so I could understand them. These people were very nice and polite to me. Great Team.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Jan. 11, 2021

    When I first decided to go with National Debt Relief and I talked with the representative, I got a favorable impression of him. Since we've gone with him, we've had very good experience with them. They took our credit cards and then has been working to pay them off. The rep helped us go through and get signed up on a program. He helped us with getting a financial report to establish a savings account to be able to use to start paying our debts off. He was polite and he didn't put down on us. He led us and showed us the direction we needed to go.

    NDR was able to pay off one of my wife's credit cards and are working on another one, and was able to pay off one of my credit cards, and hopefully be able to pay off another. They took the harassing phone calls that we were getting and got them to stop, and got creditors to wait on their payments so we could get money to pay them. It gave us an opportunity of being able to set up a fund that we can use to eventually pay off our credit cards and our debts. It has taken a lot of the burden off that we were under. We were to the point of getting a lawyer to file bankruptcy. But this has given us an opportunity to pay some of our debtors back. We made the debts under good face and circumstances beyond our control, it got out of hand. We wanted to pay them back as much as we can so that we have more ease in our minds. If you are needing, National Debt Relief was good to work with, and they continued to try to help and work with us.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 10, 2021

    I'm just getting started but I have such a relief of my past failures of making credit decisions. I know that I have been given the Best Help that can come. I didn't try to have bad credit, just over time it became too much to easy have. I have learned my lesson to not give up on the hope you start.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 9, 2021

    I was aware of the damage to the credit score and the how things could escalate. However, they led me to believe that settlements would be near 50% of the balances and that they would be at least settled within 4-8 months of starting the program. I am 18 months in and have paid 3,400 in "fees", My settlements have only been around 80% of the balance and whatever extra I have put into my account they have taken as "fees". I still have 1 account that has not even reached a settlement yet. My total amount paid is actually going to be greater than the debt that I came into it with.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    We’re so sorry to hear about your experience, and we want to thank you for sharing your concerns with us. We take client satisfaction very seriously, so we’ll be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServicePunctuality & SpeedBilling

    Reviewed Jan. 9, 2021

    My brother (Kenny **) referred me to NDR because he has had GREAT SUCCESS being on their program for 2 YEARS!!! I was impressed by NDR's great customer service and their ability to asses my debt quickly, Then they were able to tell me the monthly payment I would have to make for how many years to obtain financial freedom! I finally found a sense of relief where I could live my life and not have to worry about living pay check to check!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Jan. 7, 2021

    Everything about NDR has been phenomenal. Life has become more manageable since I've been working with them. There's only one glitch when at one point I started feeling guilty thinking, “Is this fair thing to do? They’re my son's debts.” The person was a little bit harsh about not declining. But after that, I did decide that I was going to go through with it and every single person I've spoken to has been pleasant, been very thorough and listened. I'm 56 years old and I have to hear things and process it. Everybody's been extremely patient.

    Thanks for your vote!
    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed Jan. 6, 2021

    I thoroughly enjoyed my experience with your company everything was explained in a way that I was able to understand clearly. Both gentlemen took their time no rush and very patient with me in making sure I understood everything that was in the contract.

    Thanks for your vote!
    Verified purchase
    TechRefunds & PayoutsStaffBillingLoan Process

    Reviewed Jan. 6, 2021

    I went with NDR for some credit cards and some payday loans. It was easy to read the whole contract and the rep was good. He explained everything to me and stayed in contact with me. They gave me the option on how to pay back and how much. They worked out with me and helped me get down to that low payment for that extra money. Keep up the good work, NDR.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechStaffTransparency

    Reviewed Jan. 5, 2021

    Updated on 08/21/2024: National Debt Relief seemed to be the closest one near me. And when I called, it seemed to be what I needed. They would try to get me to use the online portal, but I would always tell them I prefer to speak to somebody. And they would help me figure out whatever I needed. My credit score is going up. Right towards the end, I found out that I could utilize them like a savings bank. So, if I needed $100 within the two weeks of not getting paid, I could go through them, and it was very easy to get the money out. Before I knew it, I thought I had another eight months to pay off the rest of my debt, but they came back and were, “Congratulations! You have graduated.” And they sent me the rest of my money that was in my savings account.

    Original review: Lamell R. had great customer service along with suburb knowledge of the programs. He answered all of my questions in a way that I could understand it and helped ease a huge decision that is going to better my life.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Jan. 5, 2021

    Joe was the kindest, most calming person I have had the pleasure of dealing with. The entire process was explained step by step and with great patience! I really needed to take this step and the moment I did I felt so relieved. I thank you all! I must add that a call from another debt help company came in a short time after and they were much more expensive to work with.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 5, 2021

    My wife used National Debt Relief in the past, and she highly recommended them. I found that they were thorough. They made sure that I was comfortable with the questions that they asked. They explained the steps and the procedures. I felt reassured. The only thing is there are times when I thought I had signed, accepted or approved a document, and then I would later get a follow-up email or a phone call later saying that I need to sign this document. It would be good if there was a way that I didn't have to do that, or if there was a way that I could just give a statement automatically to get transferred to all the documents that needed to be signed. But other than that, the experience has been wonderful.

    Right now, as I'm approaching the next phase from graduating from the program, there seems to be a little challenge getting in touch with the last entity of debt that I have that debt management has listed. Although they are near that 25%, it still seems to be a challenge to get in touch with that third party. Sometimes, reaching those companies can be a challenge.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Jan. 4, 2021

    National Debt Relief seemed to be knowledgeable and know what they are doing. It was good at first. But when I lost my job and other hardships came on, I couldn't afford the payments anymore. I'm still enrolled in the program. I just got to figure out which direction I'm gonna go. Everything else worked out fine. If you get in the same position as I am, NDR is a good option for you to use.

    Thanks for your vote!
    Verified purchase

    Reviewed Jan. 4, 2021

    I recently lost my job about two months ago. I had applied for unemployment but due to all the folks that have been let go during this time of the pandemic, it's been tough to get any funds from my unemployment office in Texas. So, I was wondering where my account stood with National Debt Relief. Otherwise, the service has been okay. There were a few things that I wish were handled a little bit differently. I had submitted all the paperwork and whatever was asked of me for one of the debt consolidations. The company's been pulling money from my account and I want to know where that money is.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 3, 2021

    I liked how this was a relatively quick setup. It really wasn't a short as I thought it would be. The whole process took about 45 minutes but I got qualified and set up with a helpful plan to eliminate my debt and I am grateful for that.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 3, 2021

    Mr. James ** was great. He was Very patient with my ignorance they this enrollment process.. He made it super fast and easy. He explained the very thing I needed to know and what to expect in the upcoming months. I love it so far!! Highly recommended.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Jan. 3, 2021

    We’re doing kind of tough right now because we’re in the pandemic, and National Debt Relief has been vigilant in taking a payment out of my bank account every month. I assume that there is progress, though, because they’ve been taking the money.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 3, 2021

    National Debt Relief has been doing a great job. It was pretty simple to enroll with them and everything went smoothly. I was able to collect all my debt into one chunk and then pay it off. I was also able to get settlements lower than what the balance was. The negotiator was really firm and fair. They're really great people to work with. They're very quick, easy and very responsive. They really make you feel like they’re there for you. I'm very comfortable with the amount I pay. I've already had two creditors resolved already and I'm pretty happy about that.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Jan. 2, 2021

    I got in over my head with credit cards and I couldn't save enough for my taxes, so I decided to work with National Debt Relief. It has taken a little worry off. I'm still tensed about it, but it has helped. Now, I can put the money aside each month for my state taxes. Their service has been good, so far, and I'm pretty happy.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 2, 2021

    Everything with the National Debt representatives was good and really smooth. I haven't really heard from them lately, but so far, so good.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceStaffBillingRates

    Reviewed Jan. 1, 2021

    I got too much credit card debt. I couldn't pay it off. National Debt Relief was the first company I called, and I really liked the way that they were handling it. It was very easy, very simple, and things worked out really well. I sent them all the stuff that I needed and that I was due, and they told me to stop payments, and then they negotiated with the banks. I'm still in the program. It's definitely helped me be able to save a little bit more money. I can't use any credit cards or get new ones, but it enabled me to better budget myself. My credit score is slowly going up. National Debt did a good job at lowering my rates.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Jan. 1, 2021

    National Debt Relief helped get us on track. We'd get an email from them saying where we were at and then would ask us if we'd agree. We are almost done and we've paid off almost everything. We're working on our last credit card. There's definitely less stress and then we've been able to be better about our spending and our budget. We've been happy with everything so far.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 31, 2020

    Our help we got was tremendous and I feel terrible I can’t remember who helped me. Explained in great detail. Was very kind and answered my many questions. I look forward to knocking this debt out with the thanks to NDR.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechStaff

    Reviewed Dec. 31, 2020

    Very new to this. However the Customer Service Rep we had was extremely professional, compassionate, answered all our questions, went over all contracts. As a new customer we still aren't sure how this arbitration with our credit holders will turn out, but so far we are extremely pleased.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Dec. 31, 2020

    National Debt Relief has been a Godsend to my husband & I. We always intended to pay all of our bills & to pay them on time as much as possible. But life happened & we became severely behind. So much so that we were becoming despondent. Finally we realized we had to do something so I called National Debt Relief. Their customer service agents have always been easy to talk to & quick to respond. I'm sure I ask some foolish questions especially initially, but they have always been super easy to talk to! We didn't accrue all our debt overnight & no this whole debt relief process does not turn on a dime. It does take patience. But stick with it. It's been a huge, MASSIVE relief to us.

    Thanks for your vote!
    Verified purchase
    Customer ServiceRefunds & PayoutsBillingRates

    Reviewed Dec. 31, 2020

    When signing up with National Debt Relief, I just had to fill out some stuff online and then talk to them on the phone. I had to give them all my account information and then they worked out a payment plan for me. I told them what I could afford and they figured it out. I do a bi-monthly payment to them. Also, they always tell me to call them if I can't make a payment and they'll figure something out for me. They have offered COVID relief if I need to stop payment for the time being or whatever. Fortunately, I haven't had to do that.

    National Debt Relief communicates with me once a month with my statement. Whenever they have communication with my accounts, they call and verify before they do anything. I'm almost done now. It was a two-year plan. I just have one other account that I'm paying on. Overall, I'm really happy with the program. It has been super easy and positive for me and it relieves a lot of stress and anxiety. I'm not living paycheck to paycheck now to pay my interest.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Dec. 31, 2020

    National Debt Relief has been pretty good. It’d be nice if I didn’t have to take so many calls, but that’s the way they do it. I’ll have to put up with it. As far as my progress, some cards have been canceled and they’re paying on them.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedBilling

    Reviewed Dec. 30, 2020

    National Debt Relief seemed willing to work with me the best way and the best terms. They contact me when needed, and very concise and direct. Using the online dashboard, I can monitor my payments and the progress of the program. Everything seems to be close to the schedule that we discussed in the beginning.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Dec. 30, 2020

    I needed a debt relief. I was in a lot of debt. I didn't qualify for any other debt solution. National Debt Relief has been able to consolidate a lower down payment for a few of my credit card. When we initially started everything, the consultants were very helpful, trying to get everything I needed for me, and they kind of took everything from there. They touch base whenever they reach kind of a deal between the credit card company or when they needed documents. Working with them has been impacting my life positively because it's been helping me with my debt. That has brought a reduction of stress and anxiety in my life. I would recommend National Debt Relief because they're efficient in what they do, they're on top of customer service, and they have helped reduce my debt.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 29, 2020

    National Debt Relief has taken care of any issues I've had. It's smooth sailing so far. I have a little extra money.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Dec. 29, 2020

    I was unable to make the minimum payments on my credit cards so I did a search online to see what I could do. National Debt Relief popped up first so I gave them a call. Everything was easy and everyone I talked to there was real nice. It'll still be about another year before everything is paid off but they have already settled debt with all but one credit card company. They helped to knock down more than half of my debt away already and every month, I don't pay as much as I would have to on minimum payment.

    I am happy with the process. They do all the work then they give me a call when they are done settling the plan. I've been usually happy with what they've done. They've saved me a lot of money and it's going to make it possible for me to get a bigger house in a couple of years here. They set me on the right track with a good credit. Everything’s worked out perfect for me. I had a few friends that wanted to know how I did it and I recommended them to call there. NDR can help them out too.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 28, 2020

    The experience of signing up for debt relief was pleasant. The agent explained everything so I could understand. He had to go over some of the details with me cause I didn't understand. He was very patient with me. I would recommend him to everyone.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedBilling

    Reviewed Dec. 28, 2020

    I was trying to get my debt paid in order and as quickly as possible. I went with NDR and it's been great so far. They scheduled my payment according to how much I'm able to pay each month. If I've had any changes, they've readjusted everything to still be on time on everything else that follows. I've been able to pay off a few items and they've facilitated that.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 28, 2020

    I heard the ad on the radio and I called National Debt Relief, and they were very nice to work with and just explained things. They could explain things a bit better because we got a little confused at the beginning. But other than that, they've been good to work with. You get one person who is your advocate, and that person seems like they know a bit and you can reach out to them. But if it's just a day-to-day kind of customer service, trying to figure out what's going on or all your details of what's to come yet, they lack on that department because you wonder a lot about what's going on with your debt. I'm set up for three years, and then these are the terms, and this is what would happen. And then, when you get into a little bit, they almost change their story and, not that you're going to be in it indefinitely, but you don't see as much light at the end of the tunnel because their details seem to change.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Dec. 27, 2020

    NDR worked with me on my payment. The rep was perfect.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaff

    Reviewed Dec. 26, 2020

    My debts were getting out of control and I did not want to file for bankruptcy. This was my best option after doing research. Based on all of the consumer reviews and Better Business Bureau reviews, I decided that National Debt Relief would be the best one to go with despite them being the most expensive one. Supposedly, they are quickest way to resolve these debts. Everything comes with a cost and if you want good service, you have to pay for it. National Debt Relief has the reputation and the credibility with the creditors and with the larger banks that they are able to successfully have better settlements. That alone is worth the cost.

    The process was seamless. It was initially in the beginning of the pandemic so everything was up in the air but the rep was very helpful. She took her time to explain everything to me step by step. I had a million questions for her and she patiently answered all my questions. We didn't discuss any settlement numbers. No one can tell what that's going to be until you're settling with the creditor but we did a financial analysis and came up with a number that I thought I would feel comfortable with and that's what comes out of my checking account every month. There were six creditors on the plan. One is paid off and two are in a program already where they are paying monthly. One of my surprises was the 20% fee of the total debt that they collect. I was not aware that they would go that high. But at the end of the day, I'm still saving more than 50% on average on each creditor so it still works out.

    The process has been very clear too. For the two settlements that I've done, it was done by a text message where I got a message saying "We have an offer from the creditor. Would you like to accept it, yes or no?" It's easy. I'm able to manage my finances better since working with National Debt Relief. I'm able to save more. The fact that I provided a phone number and address for the creditors to contact them directly is great because I have not received a single phone call from anybody. My credit score has gone up too. At least for the debt that I had settled, it was written as paid in full monthly, not the full amount. Overall, National Debt Relief is a great company. I'm very happy that I went with them. The account managers are very friendly and very knowledgeable. They work with you. They're open to making things as smooth and easy as possible to benefit the debtor.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 25, 2020

    I'm halfway through the program and it's going good. I've been paying every month so I know it's going somewhere but I would like to know how close I am and hear some numbers because my credit score is not going any higher right now. I'm sure it will happen in the future though. There's 100% availability for me at any time of the day and when I do call, they're always super helpful. It's more about me not calling or checking online.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Dec. 24, 2020

    I am a teacher and I live paycheck to paycheck. I have always had a high Credit Score; 770, until I had a medical leave of absence and mounting medical bills. I either was going to have to declare Bankruptcy or get help. National Debt has settled 4 of my 5 Creditors debt. I will be back to good credit AND will have a savings again in at least 11/2-2 years!!! I have hope again!!! Thank you National Debt!!!!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 24, 2020

    The person I was dealing with was very good at his job. Very pleasant. Did not pass judgment and explained things so I could understand. He was very helpful. Still a little nervous about the situation but I know this is a good thing.

    Thanks for your vote!
    Verified purchase

    Reviewed Dec. 24, 2020

    Adam E. Is a good communicator who has the compassion that he extends in conversation. He comes across like a friend. It's a hard time, terrible hard time, yet he's extending to me a life rope to keep myself out of legal actions. Thank you for your service.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceRatesCommunication

    Reviewed Dec. 24, 2020

    National Debt Relief is replying to the individuals that I had credit with to negotiate a price so they can pay it off for me. They certainly keep me informed of what's going on and give me opportunity to yay or nay before they do anything so everything has been quite nice. I’m about 30% along the way and my credit has gotten better. They did take a lot of stress and anxiety away from me having to personally deal with my creditors. Everything we did from the start and that they said that would happen happened that way. I had one creditor trying to make it difficult for us but at the same token, we stuck with our guns with what they told us to tell them and eventually they vanished.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 23, 2020

    Very experienced and professional staff. Wouldn’t recommend to friends and family! Very easy to understand. They Explain things very well and are good that letting you know the best option for you to take. They make it seem like you are part of the family.

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Dec. 23, 2020

    I have a lot of pressure about my Credit cards debt, before I contact National Debt Relief. But thanks for help from National Debt Relief I can see positive in my Future. Now I'm Relief and can sleep better. Thank you.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 23, 2020

    Best service ever. Everyone I been talk are 100% professional, helpful and the peace of mind is wonderful. I’ll be free debt just in a couple of months. That’s awesome. Finally I can breathe my money. It’s not going to the toilet anymore. Thanks NATIONAL DEBT RELIEF!!!!

    Thanks for your vote!
    Verified purchase
    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed Dec. 23, 2020

    This is my second time working with NDR and so far, it's been good. Enrolling was super easy. There was no pressure. I had to do it because I had been out of work for a while. It was getting tougher to pay my bills. I knew if I called them, it would make my bills lower and it would be easier to live. If you find life is a little too hard money-wise, NDR will definitely help take a load off.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 22, 2020

    Compliments to Nicole ** & Paul **. Both reps. were Understanding & Patient. Both Educated me on how NDR program will help me get out of Debt. Nicole quickly responded to all of my E-mails & Paul Patiently walked me thru the WELCOME.

    Thanks for your vote!
    Verified purchase
    Contract & TermsPriceStaff

    Reviewed Dec. 22, 2020

    I would recommend National Debt Relief. They have been taking care of my debt and it's working out well. I don't know how much it's costing me but I know it didn't cost me as much as it should have so it's fair.

    Thanks for your vote!
    Verified purchase
    Customer ServiceOnline & AppStaffTransparency

    Reviewed Dec. 22, 2020

    National Debt Relief is always pretty transparent with me. The dashboard on the website gives me a good indication of where I am in the program. Everything is pretty straightforward. I don't have too many questions. If I need to get something removed, or get an account added, whether calling in or putting in a service request, it’s fine.

    Whenever I talk to any of the consultants, it is just verifying, “Hey, do I have the right person? Do I have the right information in front of me?” Then, if I have any questions, they always ask, “Hey, do you have any follow up questions? Are you sure I answered this question in its totality for you? If you do think of a question, definitely give us a call back. Feel free.” That's always good to know that folks are willing to help you. Sometimes, whenever you talk to someone from customer service, or a consultant in general, it kind of seems like you're just another number. They try to get you out of the way, but that's not the case with the experience that I've had with National Debt Relief. They should keep doing what they're doing. They are really welcoming. Kudos to them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 21, 2020

    The only time I really received great customer service was with my very last call. It took 4 requests and calling to finally get a supervisor of which he did not solve anything. The girl I spoke with last week, was very helpful and very nice. I wouldn't recommend NDR to anyone.

    Thanks for your vote!
    National Debt Relief
    Response from National Debt Relief

    Thank you so much for your feedback. We’re very sorry to hear about your experience, and we’ll be reaching out shortly in order to make things right. You can also call us directly at 888-660-7427.

    Verified purchase
    Staff

    Reviewed Dec. 21, 2020

    Our debt Specialist, Bruno **, was top of the line explaining every single detail concerning our debt situation. He presented all of our alternatives in the most professional manner. There were always somebody to take care of your doubts and questions.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 20, 2020

    The representative seemed very knowledgeable and very polite. The program was explained well and it seems to be working well so far. I look forward to the day when all my debt will be eliminated. I say job well done. Thanks so much.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Dec. 19, 2020

    It was quick and easy and the representative was clear when explaining how everything is going to be taking place over the course of the loan and it'll be great to be finished with all my debt and be free and clear.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 19, 2020

    Our experience with you has been excellent to this date, and we hope to continue to build a great repertoire with you. It's great getting emails when it's time for creditors to be paid. Thank you in advance.

    Julie **

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 18, 2020

    I spoke with Jordan initially and he was very understanding and helpful with my concerns. I truly appreciate the respect and help I got and continue to get during this time. It took me a while to ask for help and when I finally did, I was tired of struggling. What a huge relief I feel now.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 18, 2020

    National Debt Relief was very helpful. The representative was knowledgeable and helpful as well as kinda courteous. She went over every detail in depth about the program and answered all questions I had. The representative also made me feel very comfortable with the program. I strongly recommend National Debt Relief.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 17, 2020

    I’d like to give a shout out to Shawn ** who helped me finalize my debt relief plan and make it suitable for my living expenses and where I am in Life right now! So I highly recommend National Debt Relief to help out during financial hard times! They are Awesome. :-)

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Dec. 17, 2020

    Had great experience with agent, Bruno very kind man and was willing to listen to my dilemma and helped me. The transition from drowning in credit card was very stressful, now it is huge relief to know your agents and organization has helped me. I can sleep better at night.. Merry Christmas????

    Thank you,

    Francisco

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 17, 2020

    Extremely helpful, knowledgeable and I'm so grateful for the help. They go above and beyond to help people in their time of need. Everything was explained to me very clearly and understandable. I am so glad my friend had the same exceptional service and was able to recommend National Debt Relief to me.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaffHonesty & Transparency

    Reviewed Dec. 16, 2020

    Making this decision was not easy for me, but once I called Steven B. explained in detail the process on how to figure out which program was right for me. He took his time and assured me that I was in good hands, and he made me feel better about my situation. Professional, honest and great Customer Service. I'm glad I made the call. Thank you.

    Thanks for your vote!
    Verified purchase

    Reviewed Dec. 16, 2020

    I have been very please with National Debt Relief. They have settled several of my account already and continue to work in my behalf. I would probably like to hear how things are going with creditors more often. I would gladly recommend anyone to look to National Debt Relief to anyone who is experience financial issues in their lives. I know that I sleep better at night.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffBillingTransparency

    Reviewed Dec. 16, 2020

    I contacted NDR to help with past due credit cards due to the corona virus and the loss of my job. They were respectful and willing to help. The process was pretty fast and pain free. I am happy at this point as I have just begun working with them. I will update as this process progresses.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 16, 2020

    I found myself alone with debt. I went online and ask for top debt consolidation companies and yours was number one.. I called. From the start I received help. I was so nervous but your company employees helped me and I found myself in Mark ** care for guiding me through the steps and with respect subsequently led me home with you. He is such an assent as were your initial contact phone pros. I feel very satisfied that I am in good hands and feel at any time I can be in touch. Thank you for such well informed educated people I had pleasure of starting this journey with.

    Thanks for your vote!
    Verified purchase
    PriceStaff

    Reviewed Dec. 16, 2020

    NDR has taken charge of my debts and resolved many of them a lot quicker than I expected. The accounts were settled at less than 1/2 of the outstanding amounts. Thank you NDR. I couldn’t ask for anything more. I would highly recommend their services.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 16, 2020

    Jose was wonderful. He helped with everything I needed. We couldn’t be happier with the result of today’s interview process and help with our credit issues. This will definitely get us back on track in our lives. Bankruptcy is not what we wanted to do. Thank you for all your help Jose R, you sir are wonderful in the way you are kind and understanding.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 16, 2020

    The supervisor was very patient with me. He took his time explaining to me all the questions. It took a long time but we got to finish. I hope This is very helpful to me and I know it will be great for others like me. Thanks again.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 15, 2020

    So I called on 12-14 and talked to a representative named Kelly. She was incredible! So helpful in explaining the offer settlement and my options going forward as well as advice in paying off my remaining debt. All my experiences calling into your customer service has been positive but Kelly was the best representation and experience I have had.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 15, 2020

    The two ladies I spoke with help me get my debt taken care of were amazing! Very informative and helpful in answering all questions I had! Thank you so much for all the kindness and helpfulness in helping me get this taken care of!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 14, 2020

    John ** was an AMAZING help. He explained thing well, was patient, empathetic, and had a great wealth of experience and knowledge. I learned a lot of about my situation, what I can do, and feel so relieved with going with this path after speaking with John. Thanks!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 14, 2020

    Kester was very professional and thorough. I am pleased and with my decision to go with National Debt Relief and look forward to a resolution of my outstanding debt. If asked I would recommend this program to anyone with similar circumstances.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 13, 2020

    Boris is the best! He is knowledgeable, friendly and non-judgmental! Very helpful and strives to get a client the best plan possible and workable. He gave me his direct line and is willing to answer any question! Thank you for having him as the first point of contact!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 13, 2020

    Best advice I got and great help for everything. Explained everything, and really helpful with all my questions and went step by step with all the forms. Very patient with all the time that he spend in the line with me and went over step by step.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 12, 2020

    My experience with Tangela was enjoyable and very professional. I enjoyed talking to her. She was patient with me and my 500 questions. If the program is as good as this experience, I'm looking forward to working with y'all!

    Thanks for your vote!
    Verified purchase
    Customer ServiceBilling

    Reviewed Dec. 12, 2020

    If anyone is really serious about getting their debt under control just call National Debt Relief and they will find out as my wife Ellen and myself did that the telephone call that we made was the best move that we ever made. We were just making minimum payments and never made any headway in getting our debt out of the way. NDR made a plan for us to pay our creditors and actually have some money at the end of the month to live..

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 12, 2020

    Dylan ** was patient, kind, and very informative. He patiently answered all my questions and was very personable. He was very professional and understanding. He was supportive of my choices and encouraging with his words. I would recommend NDR and Dylan to my friends who are also struggling with overwhelming financial difficulties. Thank you!

    Thanks for your vote!
    Verified purchase
    StaffBilling

    Reviewed Dec. 12, 2020

    National Debt Relief was very easy to work with. They were very helpful and got me approved and my account set up in a timely manner. I was very pleased with my representative and would recommend their service to anyone with unmanageable credit card debt.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 11, 2020

    Great customer service experience, Mr. ** took the time to answer each and all of my questions in a properly and professional matter. Highly recommended for all of your debt relief services. Keep up the outstanding work. Thanks for having the quality time for listening and responding to my doubts, questions and concerns about my debt progress with National Debt Relief.

    Thanks for your vote!
    Verified purchase
    StaffHonesty & Transparency

    Reviewed Dec. 11, 2020

    I have recently fallen on hard times, as many of us have. Dean was understanding, very professional and walked me through the process step by step. Very straightforward terms and no hidden fees. Many of these debt resolution companies drown you in fee on top of fee. I did not find that with National Debt Relief. Thank you.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Dec. 11, 2020

    I worked with Eric ** and was very satisfied. I was leary about entering the program and asked him to call me back in a week. Instead of pressuring me, he gave me the space to think about it. Then when I decided to enter, he jumped in and quickly made it happen. So pleased with his Customer Service!

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 11, 2020

    My experience with Steven ** was great. He was thorough and patient with me. Mr. ** and National Debt Relief have taken a burden off me and I will recommend him and National Debt Relief to my friends and relatives.

    Thanks for your vote!
    Verified purchase

    Reviewed Dec. 11, 2020

    Great options and worked with me. I can breathe a sigh of relief. They were able to work with my budget and get me the best options. I'm glad I found this option. It will be a great way to start the year out right.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Dec. 11, 2020

    When working with both individuals on my case they were extremely helpful and the process was quick and easy. I am very pleased with my experience with NDR at this time. I look forward to getting out of my debts with the help of this wonderful team.

    Thanks for your vote!
    Verified purchase
    Staff

    Reviewed Dec. 11, 2020

    Excellent agent assisted me in entering the program; Al **. Professional and courteous at all times and patient! Took time to explain the program and made sure I understood the entire process and program. Supporting information and client success kit was described and I will take advantage of all of it!

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Dec. 10, 2020

    My case manager Yon ** was extremely helpful and professional, and I’m grateful he was able to assist me with my case. Worked quickly with my pre-approval process for consolidation of my debt, and giving me a reasonable monthly payment.

    Thanks for your vote!
    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 10, 2020

    Great experience dealing with the representative! The way of exhibiting customer service is praiseworthy and appreciated. I want to recommend to other friends to contact National Relief program to get out of the financial hardship. Hope the process will go to the positive direction.

    Thanks for your vote!
    Loading more reviews...

    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

    Media

    VIDEOS & IMAGES