National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed July 28, 2021
Steve ** was very prompt and so helpful helping understand the process. Very good experience! I'm looking forward to playing my debt down with ease and grace! So happy to have thing you guys!!! Would 10/10 recommend to a friend!
Thanks for leaving a review and mentioning our agent Steve. We loved hearing that you were happy with our service. National Debt Relief is always here for you.
Reviewed July 27, 2021
Leandro ** was the representative that lead me on my journey to becoming debt free. He provided me with excellent detailed information and helped me understand how much one credit card was drowning me in. I felt how genuine he was with handling my account and I will definitely recommend him as an agent with this company to handle the accounts for my friends and family! Thank you Leandro (Lenny).
Reviewed July 27, 2021
Michelle ** was EXCEPTIONAL!!! Great disposition; knowledgeable; patient; concerned, lighthearted & uplifting. She was thorough in communicating info & answering questions. I feel so fortunate to have gotten her to get me signed up. Frankly her great customer skills and jovial personality is really what made to stay and listen. I was about to sign w/ another company, but she treated me so well that I chose to go with Nat'l Debt Relief instead of the other company. Thank you Michelle!!!
Reviewed July 27, 2021
The process was over all very easy and quick. Andre was very knowledgeable in helping me and make this a smooth process for me. I was embarrassed about my debt and that I didn't take the time to understand it. Now I feel back in control of my finances.
Reviewed July 24, 2021
I feel like I can live again and get on with my life, everyone was so helpful and made doing everything so easy!! Copies and all forms are being mailed to me for my records. In two years most of my bills will be paid off thanks to credit relief.
Larry
Hello Larry,
Glad to hear that our team was able to assist as you start on your journey to a debt-free future. We understand that the process can be difficult at times, so our goal here at National Debt Relief is to provide a 5-star experience for every client.
Reviewed July 24, 2021
Excellent experience, the agent was the kindest person ever, so professional, knows what he was talking and willing to help in every possible way. Helping at all time making you feel secure. Will recommend 100 percent. They are the best.
Reviewed July 24, 2021
Boris is a very kind gentleman. I felt very comfortable talking to him about my financial situation. He explained everything very clearly to me. He helped me understand everything I was signing. I am very grateful for the financial help he offered me. I know, I made the right decision accepting help from National Debt Relief. I truly feel, I am on the right track to financial freedom, and on my way to increasing my credit score.
Reviewed July 23, 2021
I enrolled in March 2016 with a credit card debt of $52,366. National Debt Relief "estimated" they could negotiate my debt down to $26,183 and add $11,479 for their services for a total of $37,662 to be paid in 48 monthly payments. Long story short, I ended up paying them $53,464 with 63 monthly installments. They made automatic draws from my checking account. I never missed a payment or was late. I have filed complaints with BBB, the FTC, Trustpilot and now you. In May 2021 they said they completed all services and would offer no refund. In July, they offered to refund a portion of their fees on the condition that I withdraw my complaints.
Hello William,
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we’re truly sorry to hear this. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.
Reviewed July 23, 2021
David was very kind and explained things step by step. This whole step has saved our lives. Gave us peace of mind in knowing we can be out of debt in such short of time. We have recently retired due to health and the young man who assisted us was very encouraging. Thank you.
Reviewed July 22, 2021
Mr. **... the young man who helped me today exceptional. He really made my experience enjoyable as well as informative. He was patient as well as assertive. I'm also very pleased with the service itself... It's really helped out of a stressful situation.
Reviewed July 20, 2021
I was very satisfied and please with my representative. She (Daryl) was very professional and patient with me and she made sure that I understood everything before we finished. I personally think she is a good example or role model for other employees.
Reviewed July 19, 2021
I was only looking for a way to refinance a loan for lower payments. NDR showed me that I can have everything taken care of for a low payment with no tricks or scams. This was awesome! I would definitely recommend this company to other people who need debt help. Very honest, and friendly, and it was really very easy to do!
Hello John,
Glad to hear that our team was able to assist as you start on your journey to a debt-free future. We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5-star experience for every client.
Reviewed July 16, 2021
After reviewing many offers of assistance, there is one that stands out! Courtesy, respect, assistance, patience, accuracy. I finally feel the weight lifted and have hope to get bills paid off and save some towards my bucket list. Would (and will) highly recommend to those facing financial woes.
Reviewed July 16, 2021
Everything was done in a timely fashion. I was very impressed. It was more than I expected. It took about 5 hrs to complete but well worth the time. When all was done I understood all about debt relief and how it would help me. Now I have hope that I will get out of debt and move on with my life.
Reviewed July 15, 2021
Qwan ** was excellent to work with!! I had let my account expire and he walked me through re-set of my account with no problems!! Your company helped me clean up all my cards except for my last one and in 27 months I will be free and clear of my card debt. Thank you so much for all your help and working with me over the years.
Sincerely Daniel Alan
Hello Daniel,
Thanks for leaving a review and mentioning our agent Qwan. We loved hearing that you were happy with our service. National Debt Relief is always here for you.
Reviewed July 15, 2021
Very Easy to sign up for and very helpful customer service. I had no problems getting the help I needed to get back on top of my debt and fix my credit while keeping my payments and cost very affordable and easy!
Reviewed July 15, 2021
I was very please with my experience. The person who helped me was informative and was able to answer my questions. He was prompt, yet thorough. He was also very pleasant to work with. I felt comfortable through every step of the process. I'm looking forward to becoming debt free and to learning more about how to budget and save.
Reviewed July 12, 2021
Great help. Eli was very knowledgeable and a great help. He was very patient when I was having problems connecting to the internet via hotspot on my iPhone. He offered suggestions that were helpful. He explained the benefits very well.
Hello William,
Thank you for such a great review! We work hard to offer the best possible experience for every client, so we’ll make sure that Eli gets the recognition he deserves.
Reviewed July 11, 2021
Thank you and appreciation to Mike. I appreciate the fast processing for my account. I had a great and awesome understanding with Mike. He nailed the information and qualifications. And also pat on the back. He is awesome. He made us very clear and comfortable to agree with options. Shaunn.
Hello Shaunn,
Thanks for leaving a review and mentioning our agent Mike. We loved hearing that you were happy with our service. National Debt Relief is always here for you.
Reviewed July 10, 2021
Darryl was beyond helpful and put me at ease with this situation. She made me feel comfortable and made me feel less embarrassed. She related to me on so many levels and was so polite. She was just amazing and I cannot say enough great things about her!
Reviewed July 10, 2021
Very helpful for myself and my family. Took a huge weight off my shoulders. The representative was very thorough and very helpful. Helped me understand the process and how to be successful in getting rid of my debt. Greatly Appreciate the program and how easy it was to apply and get approved.
Reviewed July 9, 2021
I was reluctant about doing this, but Devin helped me through my nerves and explained the process in detail and was so helpful. I appreciate his assistance so much. Thank you, NDR. I would definitely refer you all to anyone in the same predicament. Thank you.
Reviewed July 9, 2021
Ben, the gentleman who helped me the whole way was awesome. I started out very unsure and nervous- and by the end of our conversation, I felt like 100 pounds of stress had been lifted off my shoulders. Excited to be on the path to being debt free!
Reviewed July 7, 2021
Thank you very much!! National Debt Relief have save my life! I’ve been struggle to keep up with all the payments with very high interest. I’m glad to finally speaks to Mr. ** and he’s helping me to understand my financial situation and helping get out of this debt.
Reviewed July 4, 2021
I'm very pleased with the customer service I received. I was nervous about it going in and dreading the whole process. But Gary very quickly put me at ease. He was very informative and extremely helpful... patient and understanding. Thank you so much.
Reviewed July 2, 2021
2. They don’t start contacting any of your creditors until you have enough funds accumulated, and when they finally make an offer to your creditor, they will take most of it for their fees first.
3. Their Gitmead legal representation doesn’t really do much. A judgment was obtained against me and I didn’t even know about it. The only reason why I found out was because I was contacted by an attorney trying to represent me for a fee. This didn’t just happen once, it happened twice.
4. On one of my account, I called National Debt Relief that my creditor is planning on suing me and if they can prioritize that account. They never contacted that creditor. I ended up getting sued and eventually I had to borrow money from family and friends to take care of it on my own since they didn’t do anything about it.
5. Towards the end of my program, I have enough funds accumulated in my account. I called them on 04/26/21 to pay the remaining balance of my settlement. They told me that it takes 3 days to clear and that I had to pay the following month maintenance fees. On 05/03/21, I called them again to request a payoff, this time I’m told that I need to keep an additional $25 on my account in case the payoff is not approved. My payment schedule is 30th of every month on this account.
Bottom line is, if you owe 5 or more credit cards and you go for US Debt Relief, you are most likely to get sued, and since they don’t monitor your accounts, one day you’ll wake up that there’s a judgment against you. I originally had 7 accounts enrolled with them. I got sued on 5 of them. I eventually withdrew 4 accounts from National Debt Relief and settled the accounts myself. I was actually able to settle the 4 accounts for less than the settlement that National Debt Relief was able to get from my Creditors. Case and point, I had 2 Discover accounts. They got a settlement on one of the accounts for 40%. I was able to settle the other for 32.50%. On top of their 40% settlement, they charged me 21% of the enrolled amount for their fees.
National Debt Relief makes it sound like they’ll be able to save you thousands. In the end, after all their fees, you’ll end up paying more than if you just called your creditors directly. Don’t be scared to pick up the call from collection agencies and creditors, you’re better off dealing with them directly than dealing with them through National Debt Relief.
Hello Ryan,
We’re very sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every client to have a great experience. We will be reaching out shortly to better understand your concerns and hopefully resolve any issues. You can also call us directly at 888-660-7427.
Reviewed July 2, 2021
Outstanding service, counselor very understanding to my situation. Took the time to explain everything to me. I would definitely recommend NDR to anyone else struggling right now. I have already started feeling relief for I did not have to worry about the bills for the first time.
Thank you for the review. We love when our clients take time to let us know how happy they are! We’re happy you experienced our best-in-class service and results, and we hope to keep on delivering.
Reviewed July 2, 2021
They made sure that they explained everything in detail. It makes it easy to get excited about getting help and becoming debt free. They answered the questions and gave clear, easy to understand answers. It is nice that everything is handled by them and you don’t have to have companies contact you.
Reviewed July 2, 2021
The man who helped me was truly helpful, patient, and compassionate throughout the entire process. Not a single question went unanswered. I was worried the process would be stressful and He showed me it is not anything to fear or be ashamed of. Hope everyone’s as helpful as he.
Reviewed July 1, 2021
So far my experience has been good. They have been helpful. Settlement offers are beginning to come in. I was just somewhat frustrated w not being able to quickly contact the same agent. He did call me back, & I have been pleased with his advice. I just worry about completion as I have stage 4 pancreatic cancer. I don’t qualify for bankruptcy so instead of turning my back on it all after a financially devastating divorce, I decided to try NDR. I just wish companies would be more sympathetic & forgiving
Reviewed July 1, 2021
It was a great experience. Everyone was very friendly and helpful. No one made me feel bad about the situation I am in. They helped me see a solution to my problem. I would recommend this help to a friend or family member.
Reviewed June 30, 2021
Rep was really pleasant to work with and explained everything in detail. So far I can say I am very happy with their customer service. I would have to give a further review after being a client of theirs for an amount of time to be honest. But so far so good. Let's see how it goes from here.
Reviewed June 29, 2021
Very nice, quick and easy loan. Malik was very helpful. I really need to get ahold of my past credit cards to fix my credit. Seems I found the right place. They pulled up my information and were able to quickly find me a good rate.
Reviewed June 28, 2021
Excellent help from Devin **. During the whole process, Devin made me feel like I was making the right decision and he never made me feel embarrassed about my debt. I am looking forward to getting my debt taken care of. Thank You!
Reviewed June 26, 2021
Without a lot of badgering or time consumed, my agents got right to the source of my constraints and quickly found a viable remedy. I look forward to coming out ahead when this process is complete in a few years!
Reviewed June 26, 2021
I have had a wonderful experience with the team of National Debt Relief. I hired them to negotiate almost my entire debt back in November 2020, and since then, they have been actively working with my creditors and getting awesome results on my behalf. I trust the company and its representatives and I'm very happy with what they have accomplished for me so far. Thank you and keep up the excellent and professional work!
Eve
Reviewed June 25, 2021
So far they have been very polite, sympathetic and professional. Was able to explain to explain process well and was very positive. Am hopeful and confident they can give me a second chance financially. Glad I called them and got this solution.
Reviewed June 24, 2021
Chuck was very kind, answered my questions and made me feel better. I’m sure my blood pressure has been lowered. Looking forward to starting this new chapter in my life and completing this program. I will certainly be able to breathe easier.
Reviewed June 24, 2021
When speaking to Brent ** about needing help with our debts he was very helpful and knew what we were talking about and also I did not feel like I was being looked down on. The way everything was explained on what debt relief could do for us took a load off of our shoulders.
Reviewed June 23, 2021
Christopher ** was very helpful and is a very good agent. He explained the program in full detail and answered any questions I had. I am hopeful that this program will help me with my credit rebuild. My only question is will all my accounts go in collections before being negotiated for a payment plan?
Reviewed June 23, 2021
It was very nice to work with someone who seemed to care about my situation. I have had bad luck with my teeth in the last few years and I had to take out loans for that. Then my credit cards went crazy.
Reviewed June 23, 2021
My debt counselor, Allen **, was incredibly helpful and answered all of my questions, leaving me feeling much more secure about this process. I was led carefully through all the steps that I needed to take, was treated with respect and kindness, and feel like I can see a light at the end of the tunnel. Thank you!
Reviewed June 22, 2021
Very polite and willing to walk me through the steps needed to complete the enrollment and security document. Worked with both my son and daughter to make sure I understood how to move through the documents. Made sure I was comfortable with the whole process and understood what the final result would be.
Reviewed June 22, 2021
I reached out and to be honest didn’t have a lot of faith that NDR would be able to help. I was so wrong. Gary walked me through the entire process and gave me the hope that I can be debt free. It’s embarrassing having to reach out and let your guard down but Gary put me at ease and by the time we got off the phone I felt the weight lifted off my shoulders. I’m excited about a future being debt free!
Reviewed June 22, 2021
I needed help, so I could bring my debt ratio down, to allow me to purchase a house. The initial possibility did not work out but the secondary choice did and I am pleased to be able to get this done and move forward. Pleasant dealings with the company.
Reviewed June 20, 2021
I was referred through non profit debt relief to find out it was for profit. Some people like myself need to SEE things in writing before agreeing, having a way to do that would have made this a better experience.
Reviewed June 19, 2021
The best service. Very helpful! They took a huge weight off my shoulders! Very professional and nice! They were very eager to help me and very thorough with everything! I feel so much relief after working with them! Luis was very nice and helpful! He took care of all my cares and concerns! I’m so thankful for them!
Reviewed June 18, 2021
Had some unique situations regarding my case. Andre helped me through some challenges and I finally got approved after all the issues got resolved. Couldn’t be happier with my experience. So happy I heard about National Debt Relief. Now my future of being debt free seems possible.
Reviewed June 17, 2021
I had the best experience with Jamel! He was patient, so kind, and very helpful. He made the application process so easy and I’m very relieved after his help with everything! I would recommend him to anyone needing financial help! :)
Reviewed June 16, 2021
They were very helpful explaining the objectives and points of getting debt consolidation. They also helped me understand the bad and good of doing this to my credit and they are going to be with me all the journey. Hopefully we are going to be great after all this.
Reviewed June 16, 2021
David did a great job reassuring us and helping us make this decision. We had doubts at first but he helped us overcome it. We feel confident that our debt will be taken care of in the matter of time.
Reviewed June 16, 2021
My experience was great, everything was explained thoroughly, and I know what to expect. Customer service was tremendous and answered all my questions, and the process was explained with great detail. The projected monthly payment cut my payments in half.
Reviewed June 15, 2021
The young man that was helping me was the best ever!! Anthony M. Can't say enough about this young man! I'm a senior and the internet can be difficult and very challenging, we were on the phone and the site for over an hour, he did not lose his patience and his knowledge Wow!! He guided me through the process, absolute professional!!!!
Reviewed June 15, 2021
I just love this company. They really took stress off of me And help me with all my credit accounts and maybe become a better person not to charge anymore. My experience with this company was outstanding and I can’t believe how they help me.
Reviewed June 15, 2021
I was happy to know that the National Debt Relief Program was able to help and assist me because I have gone through several operations since 2017, unable to work a full- time job and cannot work at all now.
Thank you! The team here at National Debt Relief is thrilled to hear such great feedback, and we’re proud to be your partners on the road to a brighter financial future.
Reviewed June 14, 2021
This is the first time I've ever used a Debt Relief. I wanna say that my Debt Specialist Mr. Ben ** is very knowledgeable and very professional. As we say in the Army Mr.Ben ** is top. And I will be soon out of Debt thanks to Mr. **.
Reviewed June 14, 2021
Everything was explained to me me. They took the time to hear my issue and was very supportive from the moment I got on the call till the very end. The following day I got another call making sure I understood everything that was explain to me. I will recommend this to anyone who is serious about fixing their credit.
Reviewed June 14, 2021
I like to say that experience that I had with David he was very well with me. He has explained everything well to me. And my Sister was telling us about to Consolidate with a few companies. She did it herself a few years back with her Spouse and now she is debt Free.. And now she carries 1 for Emgercies reason only. Well done. They are soo happy. So now we are doing it ourselves so we can become debt free as well. We were going to go bankrupt but Wayyyy too much Much. SO I'm glad we went this route. Thank you David.
Reviewed June 14, 2021
This morning I started to look into this program more that within a few minutes a agent had contacted me. I told him because of Covid and recently being on workers comp my debts were piling up as I was drowning more in debt. The agent explained everything and I'm so grateful to see a light at the end of the tunnel.
Reviewed June 14, 2021
Professional and friendly staff. Very informative and helpful. Communicative with myself as a client. So satisfied with the results of settlement with my creditors. Being settled faster than I anticipated. I was at my wit's end when I began this journey. I still have creditors to be settled, but feel more confident.
Reviewed June 4, 2021
I have not been in debt collections in maybe 20-25 years. I was unable to pay my way out and filed bankruptcy. The fact that I signed on with National Debt Relief proves that bankruptcy is not always the best answer. This approach is perfect for me as my debt ratio is not insurmountable. The staff is conscientious and caring. I could not be happier.
Reviewed June 3, 2021
Very Deceptive. Been in program 1.5 years and still have not settled all debts. After 6 months they tried to sell me on a loan program that cost more and lasted longer then the original program. Then there's the fees, one of the settlements seemed fine until I asked about the fees. With fees, the settlement was more than my original balance. Find a good debt lawyer instead of this program.
Hello Jonathan,
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we’re truly sorry to hear this. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.
Reviewed May 28, 2021
I am so grateful for this program. I have had complete relief from dealing with creditors. I have had the time and peace of mind to deal with my husband's heart failure and give him the attention necessary. Wonderful people, kind, compassionate. Very patient and so informative. Thank you. God Bless, Rosy
Reviewed May 27, 2021
I was very impressed with the way Dean handled all of my questions. He was very helpful and explained everything thoroughly. It was a very streamlined process and any questions along the way, he was glad to answer. I want to thank NDR for my road to being debt-free!!!
Reviewed May 27, 2021
Steven was great and walked us through all aspects of the debt settlement process. Steven welcomed our questions and answered all of them. As we have just entered this settlement process, I will return later and update as to how this process is transpiring over time.
Reviewed May 25, 2021
So far, so good! I'm at the beginning and my experience with Aaron was a relief! I can't thank you enough! Everything was explained thoroughly and his willingness to continue answering questions was amazing. I look forward to being debt free within 4 years.
Reviewed May 20, 2021
Very helpful and courteous STEVE ** helped me through the process to a better future for me and my wife. Thanks, STEVE. And I would refer the company to those who feel like debt is hopeless and they can't get ahead of debt.
Reviewed May 20, 2021
Jay ** was very patient with me with debt relief. Helping me go thru the list and answering my questions here and there. And be able to clean up our debts within few years. We will be debt-free. Thank you.
Reviewed May 20, 2021
I haven't received the order number yet. It is not in my contract document nor listed on the client portal. I haven't had the chance to speak with Boris **, Team Leader, about it, because I felt it would show up soon. He was great and professional in handling my case and stayed online until after 12:00 am. I appreciate his patience.
Lorrie **
Reviewed May 19, 2021
Looked up the company with the highest rating on Google. Greg ** was my account manager and the whole experience was amazing. I was approved and set up in no time. I would give this company 10 out of 10.
Reviewed May 19, 2021
Jakeith ** did an excellent job explaining the Signature Relief option to me and took his time explaining the agreement to me. I'm excited to have the opportunity to get be caught up on my bills and get ahead again. Huge relief for me because my expenses were more than my income and I just started a second job again. With your plan, I can afford to pay my debts sooner with lesser monthly dues and save. Thank you so much. This opportunity has changed my life.
Reviewed May 18, 2021
Signing up for the program was made very easy. Theresa, the agent that helped me was very nice to work with and is very helpful and made all of the information very easy and clear to understand. Thank you so much.
Reviewed May 18, 2021
I received great customer service and detailed explanation of the program. The customer service representative took the time to go with me over each step of the process. The staff demonstrates a great level of responsibility and professionalism with customers.
Reviewed May 18, 2021
I am happy with the experience. I wish it would go faster. I also would like it if they would work a little harder to get a lower offer to settle on some accounts. I have only settled 3 accounts and would like to see a lot more soon.
Reviewed May 17, 2021
I am just excited about paying off my debt & now working on getting good credit. Everyone was so helpful. Treated me well & explained things I can understand...I will tell you it was very scary people handling your stuff money & pay them off.. but doing amazing!!! Thank you so much..
Reviewed May 16, 2021
Joseph was the person who worked with me. He was very helpful, calm, understanding and knowledgeable. He was very patient as I asked a lot of questions and he answered them all. He was friendly and had a good sense of humor, He had A real sense of empathy with the difficulty I was having admitting that things were out of control in my handling of my finances. He made the process very easy and shameless. Thank you, Joseph!
Reviewed May 14, 2021
Thank you National Debt Relief!!! I can finally breathe again. I have been trying to get ahead, but with losing both my mother and my brother my finances got out of control. I recently had to pay both Federal and State taxes which put me way behind. There was no way out. So, sitting at my desk I googled National Debt Relief and the rest is history. So glad I called you.
Reviewed May 13, 2021
From the time I made the initial call, I was very blessed to be guided by Alyssa. She put me at ease, explained everything in a way even I could understand. She had patience and walked me thru each step. She went above and beyond helping me. Thank you very much.
Reviewed May 11, 2021
Looking forward to not be stress on paying the whole income on bills. It's a relief to know companies of hardship are available to us under so much stress. The gentlemen that help at the start was very knowledgeable and very polite.
Reviewed May 11, 2021
My rep Loudjine ** is honestly the kindest woman I have ever spoken to. I have been through many call center types and she took the time to care and explain things to me and answered every question I had even if I asked it three times before. I am so pleased with her and she is a guardian angel. 20/10
Reviewed May 11, 2021
Enjoyed the process of this application. Ms. ** was such a pleasant and helpful person to work with. I am grateful for the service and for the fact that I was approved for this program. Thanks again for everything National Debt Relief.
Reviewed May 10, 2021
Bernard was great to talk to. He was clear and answered questions thoroughly. As I start this program I am confident. The submission process was pretty easy with Bernard's help. I would recommend this program to anyone who needs some help with their finances. Thank you National Debt relief.
Reviewed May 9, 2021
I was impressed at the immediate response to my website inquiry. The representative answered all my questions and did not pressure me to begin, but instead told me of the program and gave me time to ask plenty of questions. I called back and their representative went through every detail to begin the program and made the whole experience very positive and reassuring. I am definitely recommending this program to any friend that needs help.
Reviewed May 8, 2021
Extremely helpful and caring. I was embarrassed that things had been allowed to go this far. I should have made the call sooner. My wedding 4 years ago had eaten my savings and thanks to living in a high rent area, I was never able to recover. Thanks to Debt Relief I feel I can finally stop treading water and reach the shore again.
Reviewed May 8, 2021
Chuck helped me sign up and get approved for my account. I am drowning in credit card debt and feel so much more confident in my plans to eliminate debt. Chuck answered all questions and helped me feel confident that my decision was the right one for me.
Reviewed May 5, 2021
Robert ** was incredibly patient, helpful, and understanding. It was a relief to work with someone who handled a very stressful situation so calmly and professionally, and really helped me to get some much needed perspective. I’m hopeful after working with him and National Debt Relief.
Reviewed May 4, 2021
I am pretty new. I just signup yesterday and I hope it works perfectly for me. The customer care was great and everything was well explained so am hoping for the best. I have been looking for something like this to help me fix my credit. Am glad to find you guys ...
Reviewed May 4, 2021
Angel ** was very helpful. He was very patient and took time to explain everything to me in detail. I thought I would have to file bankruptcy but thanks to him I can see a light at the end of the tunnel.
Reviewed May 1, 2021
My experience with National Debt relief is that this organization is true to their word. I am right on track to where they told me I would be prior to my beginning of the program. The website is easy to access and understand. They also send useful and helpful tips. I am very pleased with their service, and recommend it to whomever needs a little extra help getting debt in control. I am a Satisfied customer.
Reviewed May 1, 2021
I signed up for the National Debt Relief program to get my credit card debt under control as I am turning 65 this year and was not getting the results I needed from the card companies. I now have 3 of 4 accounts submitted under contract of paid completely off. I am 100% satisfied with the National Debt Relief.
Reviewed April 30, 2021
I don't know if I am able to list specific names, but Micah and Kenny are both AMAZING!!! They are genuine, professional, compassionate and provided the BEST customer service I have EVER experienced!!! They truly listen to your concerns!!! NEVER had they been pushy salesmen... it is all about me and my needs!!
Reviewed April 29, 2021
The service was very efficient. It was much quicker than I expected it to be. I dealt with a knowledgeable broker. I am relieved to have the debt resolved. I am looking forward to having the amount come down over the next 53 months.
Reviewed April 28, 2021
The representative who helped me enroll was very friendly and knowledgeable. She explained everything in detail in a way that was easy to understand. I will be very happy to recommend your company to other people I know who might benefit from your services.
Reviewed April 28, 2021
I had a great experience the whole way through the process of signing up. Everyone was very knowledgeable and helpful and explained everything. I like the plan options and how they were able to make it work with my budget. I am pleased with my experience.
Reviewed April 28, 2021
I can't say enough about Johnathan, who assisted me in getting the process started. Johnathan was kind, explained everything thoroughly and stayed with me through every step. That night was the first time I have slept soundly in months. Thank you, Johnathan, for helping me through this process. God bless you!
Reviewed April 27, 2021
To whom it may concern: I had reservations when starting the process and Eddie was effective at answering the questions I had. I'm not sure how much more I can add until the program rolls out and we are really impacting my debt. The presentation of the company and your services is first class as well as the people I have dealt with.
Reviewed April 24, 2021
Daniel was the perfect individual to speak with. He was very understanding and a pleasure to work with and a big Yes on recommending a friend or anyone needing a helping hand concerning credit debt. We, my wife and myself were very pleased with the whole experience.
Reviewed April 23, 2021
I have never utilized a "debt relief" program and I was quite unsure how to proceed and what questions might be appropriate. My experience was very positive. I was informed throughout the phone conversation and found relief that will make a big difference for myself and my family. I look forward to working with National Debt Relief as I get back on my feet as a medical professional.
Reviewed April 22, 2021
It was great but I didn’t know if y’all contacted the the bank I owed money. I wish you guys had a loading process where it said, hey we made contact just waiting for response. The only good thing where all the people that helped me when I called.
Hello Jairo,
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we’re truly sorry to hear this. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.
Reviewed April 20, 2021
I found two great services overall in your customer service and the service in which you provide as a company. You help individuals like myself that went through hard times get back on their feet. I can't thank you all enough.
Reviewed April 20, 2021
Glad I talk to people here to resolve my debt. Really appreciate it, I just let handle everything for and no more worries, staff are very friendly and understanding. I’m glad I gave them a call...thanks for everything. Now I can relax without thinking about my debt.
Reviewed April 19, 2021
Great customer service, very patient and very caring. The specialist went over the full document and/or terms of the contract of the service. Made sure I knew what I was signing up for before I committed to the service. The welcome call was easy, took only about 15-20 minutes just to make sure everything was accurate.
Reviewed April 18, 2021
Shannel ** helped me so much. I dropped the ball several times, but she never gave up on me. She was very professional and compassionate during our contact. Shannel is an asset to this company. I was not sure if this was the correct avenue for me to relieve some of my debt, but Ms. ** explained the entire process and made it obvious that I should take her advice. Thank you Shannel!
Reviewed April 16, 2021
UPDATED 4/22/2021: They have been very professional on getting me on the right track and helping me understand the process. They have help me understand in the most professional way to try to hand things that I didn't understand. National Debt Relief is great about returning phone calls.
ORIGINAL REVIEW: I have been forwarding threatening letters I have been getting to National Debt Relief and I don't get a response in e-mail. I'm not sure that they are taking action on these notices that I forward to them... although they have done a good job get some lowered I don't have a clue what to do with these threatening letters I get other than send on to them???
Hello Marianne,
We’re so sorry to hear about your experience, and we want to thank you for sharing your concerns with us. We take client satisfaction very seriously, so we’ll be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.
Reviewed April 12, 2021
Very professional, very kind with the experience to help people like me, I am very happy with this great step that I take and more to take with NDR. We all deserve a second chance. I hope that my future will be clear and secure.
Reviewed April 10, 2021
Everything went smoothly and your rep Ampi was wonderful to deal with being as patient as well. The only thing that was not wonderful was constant reloading and starting over again. That became a pain in in the rear! It turned out to be a very pleasant experience!
Reviewed April 9, 2021
Eric was great to work with. He explained the program in full detail, making it an easy decision to decide to enroll in the program. I would recommend anyone who is looking to get their finances in order to National Debt Relief.
Reviewed April 4, 2021
Very helpful and shows the care for the customer and gives a great experience. Find the best ways possible to help and work with you and your needs. Very polite, on point and on time. The best decision by far for my future and my families.
Reviewed April 2, 2021
I was very satisfied with the advise and help Sharde gave me in setting up my program. Even though she doesn't know me personally, she made me feel like she was my friend that I could trust with my personal information. I will definitely recommend National Debt Relief to any of my friends and family if, and when, they need their help. Thank you again.
Reviewed April 2, 2021
Agent was very courteous and to the point and helped me get my debt settlement started. I would highly recommend them at this point in my journey. I look forward to resolving all of my debt. It definitely takes a lot of stress off.
Reviewed April 1, 2021
I am just glad that National Debt Relief is able to help me get rid of my debts. The lady who helped me over the phone was really nice and helpful. I am tired of having the debts I need help with over my head, because I was afraid I would never pay be able to pay them off.
Reviewed March 30, 2021
The debt specialist was very patient, courteous & understanding to my lack of the functional aspects to NDR's DNA. I was very satisfied with the experience because the DS was also pleasant and informative regarding NDR program. He assisted in my understanding of the facts, and information as they relate to the NDR program in relationship to my participation for success. Happy and above experience is a description that I can use once the program is completed!
Hello Peggy,
Glad to hear that our team was able to assist as you start on your journey to a debt-free future. We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5-star experience for every client.
Reviewed March 29, 2021
The overall process worked smoothly. The only reason for four stars rather than five, is the communication before the fact could be improved. It would be much better if the company would communicate the anticipated sequence of events overall and then do the same when a creditor is selected for negotiation.
Reviewed March 28, 2021
Mario was very helpful. Helped me verify all my debts and walked me through application. It was easier than I thought. It went by fast and I was able to get through everything within an hour. Thank you.
Reviewed March 26, 2021
It's a great program. They make things not so complicated. I'm still working through the program but my credit score is slowly increasing. It's a great deal.
Reviewed March 26, 2021
We were over our heads on the credit card debt. National Debt Relief was pretty straightforward and there was not a lot of hoopla trying to get us onboard. I was very comfortable with them and my wife went and did it too. The payment is basically set in stone. It makes it a little stressful at times with the payment plans but at the same time, it has actually made it less stressful because we've learned to work in different ways with cash. We've been on the program for over a year, so it's all good. I'm about in the middle of it right now.
Reviewed March 25, 2021
Aaron ** was the agent who assisted me on the phone and he was extremely pleasant and knew his stuff!!! I was put at ease with the program and all questions were answered. I am looking forward to being debt free and stress free and it will take less time than I ever thought possible. Thank you!
Reviewed March 25, 2021
The whole process has been generally decent. The portal is great and they've been very helpful. They set the payment plan up and I paid it. I've tried to be consistent with it. I'm 75% done and getting there quickly. I can see my credit bouncing. There's a creditor that they haven't contacted yet but overall, everything's fine. I don't have any more people calling me. They're all calling NDR now.
Reviewed March 24, 2021
NDR has been very thorough and the program has been working out for me. I'm already almost over halfway done. If I have any questions as far as what's going on with the creditors or their process in resolving, they're good with that. It's fine to ask questions and they explain the process. They're on top of things and I don't need to worry about anything. They give excellent service.
Reviewed March 23, 2021
NDR gives you all the information before you even say yes to going with them. The people that I've dealt with have been very supportive and knowledgeable of telling me, "This is exactly what is going to go on. If it doesn't feel good, then we understand." They didn't pressure me to do anything like other companies will try to do. They made me feel like I'm a part of the family and were at my best interest so I didn't feel like I needed to look for anybody else. It's been a great experience so far. I haven't completed the program but I did get some settlements. I paid off three of them already so it makes me happy to be able to be doing this. I was kind of on the edge of doing it in the first place but I'm glad I did. If I didn't get ahold of them, I'd probably be living check by check. Now my credit is getting built back up because of them.
Reviewed March 22, 2021
We recently enrolled with National Debt Relief, It was a very enlightening experience we had with them. Very easy to talk to about our situation. They helped us get all the forms filled out and signed to get everything going to help us out of our debt.
Reviewed March 22, 2021
My experience with National Debt Relief started out very good. But the last settlement that they made was absolutely horrendous. I specifically asked when I was discussing signing on whether or not they use the current amount or the enrolled amount. I was told they use the enrolled amount to base their percentage on. But with this last one, Discover, they used the current amount. How can they possibly know what that current amount is without a statement? I didn't even know what it was. I'm not even getting statements anymore and I'm not getting anything from them. So Discover put down a number and National just said, “Okay. We'll work with that number.”
In September, I personally got an offer emailed to me from Discover for a 60% settlement, which would have made me pay $1,500. I sent that to NDR as I did with everything that I get from my creditors. I called about it two weeks later and asked them about it. I was told that their negotiators can do better than that. It turns out their negotiators not only didn't do better than that, but they ended up paying 70%. They knew they were going to pay 70% in December because that time, I got two letters I got from Discover saying they were going to turn the account over to the lawyer on February 1st. I was told by someone in customer service that when anything goes to that lawyer, they have to settle with 70%.
There are two things there where the negotiators dropped the ball completely and they cost me money. Everybody says NDR is terrific but not with me. NOT anymore. I can't wait to get this over with. I can't wait to see how they are going to mess up the last one I have and how much more I’m gonna have to pay for that one.
It's not right for a company to present themselves at the beginning and do the right thing then towards the end, try and get as much money out of the person as possible. I don't like that. That's not what I signed up for. Looking at my email, all of the numbers are there. I’m not stupid and I understand how the NDR system works. I did the math and the math is correct. I'm going to end up paying $245 more than what I paid when I enrolled in this program, which means that I was not told the truth when I first signed on. And they have the nerve to send an email telling me how excited I would be about this offer. How excited would you be if you know you had to pay $245 more than what you enrolled at, especially when I could have closed with them for $1,500 and now, I would pay $2,500.
When I signed on, I owed $2,100 something. NDR is costing me more. Everybody at NDR says, “We just couldn’t negotiate any better. It’s the best we could do. Discover’s a difficult company to deal with.” Everybody’s sorry but they're not doing anything about it. They are still going to hit me with $500 worth of fees. They just got that scheduled and I saw it. I gotta pay that because of their negotiators' inability to do their job properly. And Discover’s going to get another almost $1,800 so that's almost $2,400.
Another thing is NDR doesn't follow up on anything they say they are going to do. I sent an email about a month ago and they said they were gonna have somebody contact me to discuss it. It was going to be escalated up the ladder. But I never heard from them. In summary, I have six accounts with NDR and they handled the first four accounts quite well. But with the last two, they are just trying to rip me off to get as much money as they can out of me.
Reviewed March 22, 2021
The program worked magic for me. The enrollment process was easy. So that was a good thing. It's definitely a little bit of stress relief to know that they're there, and they're there helping you take care of it. You don't really have to do much. You just have to make your payments. So that's a big plus.
Reviewed March 21, 2021
The enrollment was pretty smooth. They explained everything to me. Whatever I ask, they always answer. They’re always nice. It's been a pleasant experience.
Reviewed March 20, 2021
My loan officer, Daniel **, was WONDERFUL! He was patient and VERY knowledgeable. He made my experience actually enjoyable vs scary! I would highly recommend National Debt Relief to anyone in an unfortunate situation to use this company. I was involved in a scam and they helped me tremendously when no one else would!
Reviewed March 19, 2021
When I entered my account your person wouldn't take my second Citi account, it was under $500.00, well now it's over a $1000.00. And no I have not used it at all.??. I need to know what your extension are??. Please have someone from National contact me by phone or email.
Reviewed March 18, 2021
Ruby make this whole process incredibly easy. She definitely gave me what I needed to push through and start this program. I my doubts but she answered every question. I'm ready to get this journey started to becoming debt free.
Reviewed March 18, 2021
Ronald did a great job helping me divide my upcoming payment. I had to make changes to the plan due to an unforeseen circumstance. He was very helpful and offered great assistance. He made sure that I was on track for upcoming payments to the creditors.
Reviewed March 18, 2021
I called National Debt Relief. It was not what I expected, but the person who I spoke to explained it enough, and then I said, "Okay, I'll go ahead," because I had tax debt, mortgage debt, an unsecured loan, a student loan, everything. And I was trying to find a way to see if I could get all of that rolled and managed in a way that I could.
Shortly after that, I had a second surgery, and then I went on early Social Security. I continued with the service even though I wasn't able to afford it. I had one with my credit union, NDR took care of two, which I was pleased with. They said they called the credit union but the credit union is not willing to work with them. Just recently, I spoke with the credit union and they said, "Well, maybe if you had a power of attorney and had it notarized." I said I did all of that. I need to find a way to have that rescinded after this is finished. And they said, "Well, we do, but we aren't aware that anybody contacted us about that." I felt a little thing about that. But I took that off because I had already exhausted their ways of getting it done. So, I ended up with just the two. And they paid it off. When I checked on my account yesterday, a 000.
But I don't understand what is going because they are still taking the money out of my account every month. So yesterday, I went in there and asked not to take anything out this month as opposed to $327 that was being taken out every month, for two years now. I haven't heard back. I sent them an email. I went to the site and sent the request to have that done. I still have a lot of debt and I'm still seeking no help to file for bankruptcy.
I wouldn't recommend NDR to anyone because with all the fees that they charge me, I could have paid the stuff on my own. I don't know the amount of fees that they charge me. I see the payment, a little amount here, a little amount there, but I have to do some in-depth work for me to know. And when I spoke to my bank, the people there told me about it. They said they have other services that could have helped me without me having to pay the amount of fees.
Reviewed March 18, 2021
The National Debt Relief reps gave me specifics like time off and proper expectations, which I really liked. It took about four months to start seeing some debts get settled. People considering a program like this have to ask all the questions, not be afraid to voice concerns, and not moving forward until they're satisfied that it's a good program for them.
Reviewed March 17, 2021
National Debt Relief walks you through the enrollment process really good. They asked a lot of questions like if I had major surgeries or anything that might affect my debt and I was really impressed with the way they asked them. They've settled on four different credit cards right now, and I've had eight. The others will come along as the other ones get paid off. It has been really good and I've enjoyed working with National Debt Relief. They really helped a lot. They're easy to work with and they get results.
Reviewed March 17, 2021
I decided to finally make that tough call last Friday and I was lucky enough to get Chanel ** on the line. She was able to put me at ease. She answered all my questions and concerns with great detail. She sent me all the information I needed for review to make an informed decision. I took the weekend and call her back on Monday to get the process started. It has for sure taken some weight off of my shoulders. I know it's going to be a long road but a necessary one and I'm glad that Chanel has taken personal ownership of seeing me though it!
Reviewed March 17, 2021
I enrolled all my credit cards into the program with National Debt Relief and I stopped paying. Then the lawyers reached out to the company's lawyers. They've been settling. One of my cards was 17,000 and they settled it for 6,000. Now I got one more card to settle. NDR has helped out a lot and if I ever have to change my payment plan, I can just call them. I was really underwater with bills but now I managed it a whole lot better. I can breathe now. Your credit is gonna take a hit, but it's gonna bounce back and you'll be fine.
Reviewed March 16, 2021
No communication from National Debt Relief. I have called. Reached out. Tried to get help to log into account and there has been no help. I finally got a call today and the representative either hung up or the call was dropped. I am dissatisfied because there has been no communication. Here is a new email as the representative said My email might be blocked: reply to **. Thank you.
Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed March 16, 2021
National Debt Relief does a good job at communicating with creditors and resolving issues without conflict. I really love that about them and that's the reason why I can't afford to lose them. Another thing is that NDR understands my situation. They wanted to work with me event though I'm not paying them my $184 as of yet. They were still willing to help me make sure that I'm part of the program. Since going with them, the collectors stopped calling me. I wish I had known about NDR sooner.
Reviewed March 16, 2021
One of the credit card companies that was collecting on one of my accounts said they themselves had used National Debt Relief and they were very happy. I used them too and the service has been great. It's been transparent. They walk you right through the process. I gave them a list of my debts, they checked my social security number, ran a credit check and added the accounts that we could add. The ones that we couldn’t, they still gave me some advice on how to settle those. They looked over my financials and determined a good amount that we can move forward with and the time it'll take to pay off.
Being able to consolidate like that was one of the biggest things. I'm putting some money back in my pocket at the same time I'm paying off my debts and I'm well on my way to being debt-free. I'm about a year in and at the end of this month, it'll be three accounts that we've closed. One of them was one of the biggest ones that I had open. They email me when another offer comes through on the account. They give me the chance to either accept or decline and go on from there. There haven't been any hidden fees or things that would kinda strike you as you didn't know was gonna happen at the beginning. I did have one of the collectors file a lawsuit but I'm not gonna blame National Debt Relief for that. I wish I would have known about this program a long time before. If I could go back, I'd be debt-free at this point in time in my life.
Reviewed March 15, 2021
National Debt Relief was really nice to me when I made the phone call. The enrollment process was a little tricky because their rep asked me a lot of questions. I also didn't have access to a computer, so I had mailed in my signature to get it started. But it wasn't too bad. I'm almost 50% done with the program. The quality of service is great. Their reps answer my questions. For example, the other day, they sent me some texts regarding some of the accounts that they were paying off and some of the deals that they did. So I call back and I approve it if I like what I see and they take down the information. The program is getting me back on track as far as that burden of having so much debt and it has reduced working with the debt collectors. I'm struggling a little bit financially but things are getting paid.
Reviewed March 15, 2021
Everybody I dealt with or had to talk to or had questions for always came through. They answered my questions and explained it to me pretty good. I've been treated pretty good and they've been decent about everything.
Reviewed March 14, 2021
Jaspal is a good guy and big help and very patient. Help me to complete signing the forms online. Took his time and very nice explain a lot of stuff. This is first time that I've been with this program.
Reviewed March 14, 2021
A couple of years ago, I put myself in a financial bind so I sought out the service from National Debt Relief. It was very easy to work with them. It's a very simple process. I set up a monthly allotment and they would call me anytime there was a potential resolution for my debt. I have one more settlement left. Hopefully, I should be cleared of this debt and understand the importance of making financially responsible decisions.
Reviewed March 14, 2021
The people I worked with at NDR were all kind. Even on the day I wanted to opt out, they tried to help me. It was an accident that they took a little more money but at the time, I was angry and looked like I wasn't getting anywhere so I opted out. Then I realized I couldn't pay the debt by myself so I called them back. They let me back in and stayed in until my time was up. When I called them and told them about me being on a fixed income, they worked with me and when I went into hardship because I had other things going on, and they worked with me through all that. I would recommend others to go and get their debts straight with NDR.
Reviewed March 13, 2021
The person who attended me assured me that the decision I was taking was a good one by all of the information I was given and being able to answer all of my questions with certainty. Great customer service. Also the offer that I was given and the relief that I feel is amazing. I would recommend this service to anyone going through a hardship and not being able to keep up your credit.
Reviewed March 13, 2021
Signing up with National Debt Relief was pretty easy. The best part about their program is I work 15-hours a day and I don't have time to negotiate and deal with all this. So National Debt Relief makes it very easy. They'd text me when they came to a settlement and tell me what they came up with and most of them had been great. So I've had no complaints.
Reviewed March 13, 2021
National Debt Relief said they were going to take over my credit card and so far, things have been good. They worked pretty well with me on my payment plan.
Reviewed March 12, 2021
I am so glad I did not throw out this mailer! I was able to begin the process of reducing the principle of my debt and get rid of all the interest, as well as reduce the number of months required for payoff!!! The representative patiently and efficiently answered all of my questions and walked me through the process in a few calls and emails. Thank you Jay!
Reviewed March 12, 2021
We're trying to get the solution for a couple accounts, so far. But everything is good. And service is good. Each time my wife tried to reach out with National Debt Relief, they were there, which is important.
Reviewed March 11, 2021
National Debt Relief’s ratings made me decide to go with them. Overall, it’s been a positive experience all the way around. They turned around and bundled everything all together then broke it down into payments that I could afford over a period of time. I'm still working with them. My credit score has vastly gone up and creditors don't call me anymore, which is great. I’m in the process of looking at houses to buy one. If it wasn't for NDR, I’d still be renting.
Reviewed March 11, 2021
I had an outstanding debt and I wanted to get that resolved without trying to file for bankruptcy. I signed up with NDR and their reps were nice people. Every time I talked to them, they seemed to completely understand and they would be helpful. When I'm having difficulty with the payment plan, I just call them up and it gets handled immediately. At the moment, I'm still working with them and they already withdraw the first payment. But I'm going to call them because I'm still having a hard time keeping up with the payment. I had a situation that came up that pretty much set me completely back. Other than that, they've been good overall.
Reviewed March 10, 2021
I found the staff to be very helpful. He did not push me to join. He answered all my questions and was patient when I hesitated. I am anxious to get started but find not paying creditors for the next few months difficult.
Reviewed March 10, 2021
James ** was the kindest, knowledgeable and thorough agent I have had the pleasure of going through such a stressful process. Please acknowledge him, he represents the best of people. He spent the needed time and was patient through my many questions and concerns. Thank you again.
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