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National Debt Relief Reviews

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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 290 Reviews 57435 - 57635
    Verified purchase
    Customer Service

    Reviewed April 6, 2017

    From my initial outreach phone call through to the completion of my enrollment process, I received outstanding customer service from all parties. They were always ready to accommodate my requested schedule for follow up contacts and I received superb phone etiquette and service.

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    StaffTransparency

    Reviewed April 6, 2017

    So far, the service and attention is excellent. They are very professional and explain everything to you up front. They answered every question I asked (and I asked many) very thoroughly. Everything was discussed in detail, paragraph by paragraph. They were very nice, very friendly and very thorough. I would highly recommend them.

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    StaffTransparency

    Reviewed April 6, 2017

    It was indeed my great pleasure to be entertained and treated well by your staff esp. the assigned Certified Specialist Mr. Alan **. He explained to me accurately everything I needed to know and very thankful that your office could really help us people who were once again out of the way. Thank you and hoping for the best... God bless your company!

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    Customer ServiceStaff

    Reviewed April 6, 2017

    She was awesome. Quick, fast and approved and easy process. It really help ease my pain and stress. Thank you. The customer services was nice and helpful. They knew right away what to do and get me cleared with less payments and paybacks. I love that it is all by phone and email. They handle the calls and pay off for you. They send of list of everything that was discussed in the phone call to your email for a copy.

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    StaffProcessTransparency

    Reviewed April 6, 2017

    Very satisfied with my experience with NDR thus far. I am anticipating the outcome and results. Hopefully the process will result in resolving my credit card debt in a timely manner. The process has been explained very clearly by your agents and I have reviewed and saved all copies of the documents relating to my financial situation.

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    StaffProcessTransparency

    Reviewed April 6, 2017

    Was in high debt and they walked me through the process (debt consolidation), and set me up with a payment plan that will save me money and get me out of debt in just a few years. I've have some bad luck the last few years and they were considerate and helpful during this process.

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    Customer ServiceStaff

    Reviewed April 6, 2017

    I filled out the information while at work and got a phone call almost immediately. They are very knowledgeable and quick to help you solve your debt problems. I am very satisfied with the service I have received so far with this company.

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    Staff

    Reviewed April 6, 2017

    I was totally amazed how helpful your people were. They made me feel very comfortable and like they were real interested in helping me with my credit situation. The experience has gotten me to relax and feel a whole lot more at ease about my problems. I definitely would recommend your company to anyone who wanted to know where to turn to about credit problems. Thank you so much for all your help.

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    Customer ServiceStaff

    Reviewed April 6, 2017

    Staff was very friendly and answered all of my questions. No waiting on a line, someone answered phone every time I called. Very easy with email and payment plan. I feel better about my debt already, can't wait to see my credit score go up. Thank you.

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    Customer ServiceStaff

    Reviewed April 6, 2017

    When Andrew ** called me and did initial conversation I was put at ease. He requested my personal information so he could make a decision if I qualified for the program. Within 30 minutes he called me back with the good news. He was able to help me. I am very grateful to have this opportunity to get back on track. I also received my welcome call this morning and completed all the information. I am sorry I did not write her name down. She also was very helpful and answered all my questions. Thank you National Debt Relief. I look forward to my monthly payments.

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    Staff

    Reviewed April 6, 2017

    The guidance given by the representative was excellent. He was very helpful. I feel that my experience with NDR will be the best help for my situation and look forward to completing my contract. I would recommend NDR to anyone who is searching for help.

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    Verified purchase

    Reviewed April 6, 2017

    I was very pleased with the service I received from National Debt Relief. I had to say at first I was a little skeptical on doing this and how it worked. I am so glad that I did decide to go thru with it. I was amazed at how it worked so well and so fast. I would recommend you to anyone else that I may know of. Thank you.

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    Customer ServiceStaff

    Reviewed April 6, 2017

    My experience with National Debt Relief was extremely professional. They answered all my questions with precision and eased my concerns about what was going to happen. They were very pleasant to talk to and understood exactly where I was coming from. They did not treat me like just another account. They called me by name and responded with answers that were accurate and on point. I highly recommend National Debt Relief to anyone going through uncontrollable credit card debt. They are outstanding!

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    Customer ServiceStaff

    Reviewed April 6, 2017

    Tangela was on top of things. Very informative and friendly. We got everything done and I was on my way to being debt free in 1 day. All paperwork was sent email, all documents were signed electronically - no waiting for anything to be sent via snail mail. I'm so glad I decided to go this route.

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    Reviewed April 6, 2017

    I have just signed on, so far the experience sounds good. Time will tell and hopefully it will return positive results! I will be happy to give another follow up input once the credit card companies agree with the terms!

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    Customer ServiceStaffProcessTransparency

    Reviewed April 6, 2017

    When I first gave National Debt Relief a call it really seemed too good to be true. I was literally drowning in debt. It was mostly the Pay Day Cash Loans that were killing me! My hole was getting deeper and deeper. I spoke with Jonathan **. He reassured me and spent 3 hours on the phone with me walking me through the process. He was very patient and I am tough cookie. I appreciate his transparency and I am so relieved. I'm a single mom who is trying to live on 1 income. Because of National Debt Relief I am able to have fun with my kids again. Thank you so much for giving me my life back!

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    StaffProcessTransparency

    Reviewed April 6, 2017

    The represented who has contacted me, and helped me through the process was very polite. She knows her stuff, she was very knowledgeable about the company and the services that they offer. She has explained everything in details for me to understand how the program works, my obligations, and my rights as well. I couldn't have asked for more.

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    Customer ServiceProcess

    Reviewed April 6, 2017

    I understand the welcome call intent is to provide a lot of very useful information and I found it a horrible experience. I know you are trying to provide excellent service and I have to say I spoke to a women who did nothing but read from and ran through a script and it was one of the most unpleasant 15 minutes I've had to endure. This is a scary process and she had no care other than to read the script so she could say she did.

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    Staff

    Reviewed April 6, 2017

    Everyone I had contact with was very nice and knowledgeable about the product they were selling. I am excited to be involved with National Debt Relief and their helping me to get out of debt. This gives me incentive to get out and do things for myself to get out of debt even faster. Thank you.

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    Staff

    Reviewed April 6, 2017

    I'm looking to buy a house in the next couple of years. I just researched National Debt Relief online and the company looked good. Their representatives were also really nice and helpful. They answered all my questions and I had good experiences with them. National Debt Relief is also stress-relieving. I just pay them every month and then they get everything done for me. It’s really easy and I don’t have to worry about it.

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    Customer ServicePriceStaff

    Reviewed April 6, 2017

    I had too much debt and I wasn't able to manage it. It was out of control and I couldn't get a consolidation loan to take care of my bills or credit cards. I didn't have any other choice. It was either get relief help or file bankruptcy so I went with National Debt Relief. The team has been great. They're super courteous and they've been very nice, helpful and understanding. At first, they were very deflective when I would ask them how it's gonna impact my credit. They just wanted to get me enrolled in the program. But they've come through with everything that they said they will.

    They took over the debt and acted on my behalf to settle it with the creditor but what they do is they wait until it goes into default and it negatively impacts your credit. My score has dropped to the 400s. I was probably in the mid-600s to the high 400s. It's crazy. Also, if you enroll in their program, you sign an agreement stating that you will not open up any credit or unsecured debt. I haven't done that but a couple of weeks ago, they called me and offered me a loan at 32% interest to pay off the remainder of the debt. The original debt is going to be paid off to National Debt Relief, according to my agreement with them, in Feb or March of 2018. But they were gonna approve me for a loan at 32% interest and the loan wasn't gonna be paid off until 2019.

    It feels like they're taking advantage of the situation but an organization like NDR should live up to their mission statement and shouldn't do that. I told them I wasn't gonna take the 32% interest rate loan, and they said it'll keep people from suing me. But according to our recorded conversation, people are not supposed to sue me and NDR is supposed to act on my behalf in the event that something like that is to happen. I was wondering if that is something that has been renegotiated without my understanding but they said that they will still renegotiate.

    They also said the loan will make my credit score better but they've said I could do that once they settle all the debt. I told them I don't need the extra loan or the interest. We'll just maintain what we're doing and move forward in this direction with the original agreement which is what I wanted to do. I fully intend on paying off the remainder of the payments before the program ends so that they can go ahead and settle it as quickly as they can. But that was a little shady on their end. It's asinine and it defeats the purpose of getting out of debt. NDR should be trying to help people get out of debt, not get them back into it. It's wrong to do this to somebody.

    Overall I'm thankful and there is a relief of not having the stress on my shoulders knowing that things are being taken care of. But National Debt Relief should be the last resort for anybody because it ruined my credit to the point where I desperately need to move out of the place that I'm in and I can't get anybody to approve a rental application to even move. It's embarrassing and it's concerning because I need to move for work and I can't. I'm driving 70+ miles a day to work because I can't find a place to live. It's that bad. It's something where you're damned if you do and damned if you don't. It's funny because the credit system and all of this money system that we have, where we live in the United States, has a funny way of screwing people over that really need the help.

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    Customer ServiceStaff

    Reviewed April 5, 2017

    Both representatives I spoke to today and yesterday were a little rushed to get off the phone, and when I asked a question or asked for them to repeat a question - they seemed annoyed. I am sure all representatives deal with a number of clients on a daily basis; but being new to this program I have concerns.

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    StaffProcess

    Reviewed April 5, 2017

    Just want to say both the people I talked to were amazing! I feel like all my questions were answered and I am confident in the program! I was nervous and now I am not so thank you for that! I was pleased with how knowledgeable and kind my representatives were!

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    Staff

    Reviewed April 5, 2017

    This was a big burden taken off my shoulders and on to theirs. Eddie ** was a great help with everything. I would recommend anyone who needs help with overwhelming credit card debt. It was a very pleasant experience. I feel so a relief to finally not have to worry about this situation anymore. Thank you.

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    Reviewed April 5, 2017

    Vanessa was wonderful helping us get set up to reduce our debt! I hope that everything will work as well in the near future! It's nice to know that consumers have available to them bargaining power. It's better to do this now instead of going into bankruptcy.

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    Staff

    Reviewed April 5, 2017

    National Debt Relief has been nothing less than amazing! They have helped me in so many ways I simply could not do alone. Their experts will not stop until they get a good settlement. I can not recommend them enough! I am very thankful I found them.

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    StaffProcessTransparency

    Reviewed April 5, 2017

    Both representatives that I spoke with Allen & Monica were extremely understanding and compassionate regarding my situation, as well as informed about the program itself. Every detail of the program was explained thoroughly, and even slowly so that I could take notes. Extremely grateful that I found this company. Would recommend NDR to anyone!

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    Staff

    Reviewed April 5, 2017

    So far I am so put at ease that everything will be taken care of. The gentlemen I have spoken to so far have been more than helpful. Very quick service. On top of things right off the bat. Great company!! THANK YOU.

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    Staff

    Reviewed April 5, 2017

    I weighed my options for quite a while before reaching out to National Debt Relief program. I thought I could just continue to pay the minimum (or whatever I could for that month) to my creditors. However, as the overdue and late fees compounded; I realized I needed help. I am glad I reached out to them. Everyone I've spoken to has been professional, understanding, and provided me a solution that works for my needs. There's a light at the end of the tunnel.

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    StaffProcessTransparency

    Reviewed April 5, 2017

    So far everything has continued smoothly. I was able to sign up and complete my application within a few hours. The entire process was clearly explained to me by the representative I worked with and she answered every single question I had for her.

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    StaffProcess

    Reviewed April 5, 2017

    Michelle ** is awesome. She is very professional, kind, understanding, & caring. She is an asset to your organization. I may not have followed up with NDR if I hadn't talked with her. She's very knowledgeable about your programs, the process, & what a customer can expect.

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    Staff

    Reviewed April 5, 2017

    I was highly satisfied with how everything was handled and how quick everything was. It was fast and simple. They were polite and answered my every question. Although I was a bit skeptic at first, I was quickly turned away from that and I can say I feel at home with them.

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    Customer ServiceStaffTransparency

    Reviewed April 5, 2017

    Very clear and helpful! Very good customer service! They will help you get out of debt soon and no penalties to pay off earlier than the time expected! They give you all the help you need and negotiate on your behalf! This is really a great company to help you.

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    Customer ServiceProcessTransparency

    Reviewed April 5, 2017

    I was very pleased with the prompt responses given and the explanation given as I was walked thru the process. I was told how to respond to the credit companies and want actions to take to easy the process for myself & the program.

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    StaffTransparency

    Reviewed April 5, 2017

    The representative was very clear and complete in explaining the program with contact numbers and when the payments would start to be paid to my creditors and the benefits of the program when compared to other programs and the attorney service if I would need assistance.

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    StaffProcess

    Reviewed April 5, 2017

    The process was easy to apply for. People were friendly and informed. I hope this is the help I need to get out of debt and start saving. After the loss of my husband it has been hard to keep up with the bills and the mortgage.

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    StaffProcess

    Reviewed April 5, 2017

    I think each support rep that I have spoken with has been extremely helpful. I feel like an extreme amount of weight has been lifted from my life. Thank you all so much for making this process simple. I originally spoke with Krystal **, she kept in contact with me and was extremely patient with me.

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    Staff

    Reviewed April 5, 2017

    To this point everyone that I have had any form of contact with has been very professional and courteous. All of my concerns and issues were promptly addressed and I was put at ease. I would recommend this company to everyone.

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    Customer Service

    Reviewed April 5, 2017

    National Debt Relief has always made it easy for me to understand the status of my account through the statement and personal telephone conversations. The customer service is excellent and always ready to assist. Their negotiations with the creditors has been fair.

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    PriceTransparency

    Reviewed April 5, 2017

    I am very happy that I found National Debt Relief. Everything was explained to me in great detail. I have talked to other so-called debt relief programs and none of them went into great detail of how they could actually help me. The first thing they stated was how much it would cost after getting my credit report. It wasn't like that with National Debt Relief. They went through everything about the program, what and how things would be done, what my responsibilities would be, how they would work with the companies, what they do with the money I send in and then, after all that, they told me what it would cost. I would recommend this company to anyone that needs help with their debts.

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    Staff

    Reviewed April 5, 2017

    I have been very satisfied with my experience with National Debt. Everyone I have spoken with has been very helpful. I would recommend them to anyone that is in the same situation that we were in. I'm looking forward to being debt free! It was a hard decision to make, but I'm very glad that we finally did it.

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    Customer ServiceProcess

    Reviewed April 5, 2017

    I didn't know how to feel or what to expect from this program. I wasn't sure if I would be judge by my overwhelming amount of debt, I acquired through the years. But from the beginning phone call to the last, I was given words of kindness, understanding and support to help in every step of this process.

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    Customer ServiceStaffTransparency

    Reviewed April 5, 2017

    NDR responded to me very quickly, probably within 2 days of contacting them. Chris ** was very helpful and explained everything very clearly so I can understand. Everyone I talked to was very professional. I'm really glad I have something like this to help me from past mistakes.

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    Customer ServiceStaffTransparency

    Reviewed April 5, 2017

    I could not be more pleased with my contacts to date. I've spoken with Chris ** in NYC and Kurtis and Dave in Vegas. They were patient with me when I asked for explanations and were thorough in their answers. They explained the importance of every step we traveled through and took time to be certain I understood everything. I believe Customer Service Representatives have been well-trained in customer service which is the heart of a good company. Well done to NDR personnel!

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    StaffTransparency

    Reviewed April 5, 2017

    So far, I appreciate every single well thought out explanation Lee ** has given me, for me to fully understand what I was getting myself into. Of course, he is paving my path for financial freedom and chose the best option for my situation. He was able to save me an "x" amount of money, you have no idea how incredibly thankful I am. The reason why I gave the service 4 stars is, I received my portal information and had two accounts on my account. I don't know if I did not understand correctly, but either my medical bills were not included for a short amount individually. Total was an estimated amount of $900. Besides this confusion, I want to say your workers are professional and the company is well developed. Every "t" is crossed and every "i" is dotted. Thank you for the excellent experience and starting my journey to a healthier credit line.

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    Customer ServiceStaff

    Reviewed April 5, 2017

    I've got a few credit cards that are still maxed out. Some of the accounts have been closed because of NDR. Bottom-line is I looked into relief help because of the credit card debt. Initially I called in and they broke everything down for me. I provided credit card information and through email, I did a digital signature on a contract. One of the representatives will call me when they have reached a settlement or an agreement with one of my creditors and they will tell me, “okay, based off of the funds that you have in your account, we can pay this off completely or a portion and then you will have to pay X million dollars to meet the rest of the payout”.

    They’ve been successful in closing out some of the cards. They have followed through with what they’ve said they were going to do as far as expectations. They didn’t promise anything definitively like, “we'll close out X many cards by the end of this”. It's been good so far. Ideally, I like to have all my cards closed out in six months or so, but I get it. This kind of things takes time. Overall a good experience so far.

    There is one thing I am not too pleased about. There is one recent account where they reached a settlement with one of my creditors. The stipulation was that the amount of the close out exceeded what I had in my escrow account. What the creditor told NDR was that we will take 12 months or less than that of payments, small payments and at the end of the 12 months, this account will be closed. So, I asked NDR if we can take the funds that are in my account, give them those funds and I will pay the remaining amount out of pocket. And they said no. I asked them why and they said because of the negotiation terms, that’s not an option. The way this works is I will have to follow this process or what's been put in place and I also asked, from my perspective and my credit, “if NDR is going to pay this off, then at the end of the day, I'm just paying NDR in small payments over a period of 12 months?”

    My motivation behind that is to get this card off my credit and it can begin to clean up and I can get my score up in a reasonable amount of time instead of waiting 12 months. It's finally cleared, but it's going to sit on my credit report for some time. That wasn’t an option. I get it to an extent. It's not something that we talked about at the beginning. It's just because you're going to think of things like that scenario, the what if things. So that would have been good if they could work with me more, but I get it. Obviously, I'm the one who put myself in this position and they're just playing the game. He’s doing what was told. If I had a complaint, that would be it right there, but other than that, not bad at all. Things are getting done and the idea is to see better days once all this is done.

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    Nicole increased rating by 2 stars.
    After a positive interaction with National Debt Relief, Nicole increased their star rating on July 27, 2018.

    Updated review: July 27, 2018

    I can't explain the weight that's been lifted since finishing this program (and finishing early to boot!) NDR was so much help. They even called me to tell me I was done about 6 months earlier than I had originally been scheduled. I would absolutely recommend them!

    Original Review: April 5, 2017

    National Debt Relief definitely lowered my stress with debt. It was fine during the sign-up process and they were helpful. I thought I was done. Now, I found out that I'm paying for fees that I wasn't aware that I was gonna be paying for for quite a few months afterward. They should be more thorough with how things work in the fees because that would've been really good to know.

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    Staff

    Reviewed April 4, 2017

    I found the team at National Debt to be extremely helpful and courteous. In addition, they answered all my questions in a timely manner and made me feel that I was going to be alright. I would highly recommend them to someone in need to help them through their financial crisis.

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    Staff

    Reviewed April 4, 2017

    I am very pleased with my experience with them. My credit score has went up and they have settled some of my accounts. I don't regret going with them at all. They are very prompt in helping you with your issues. I believe they are awesome. I am very grateful to them for their help.

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    StaffProcess

    Reviewed April 4, 2017

    I had really great experience. A great team of people. Thank you so much for all your help. Helping me with program. Starting a path to getting me out of debt. I need a group/team of people like to help resolve my credit problems. I do recommend program for other people.

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    Customer ServiceStaff

    Reviewed April 4, 2017

    My contact was very articulate and knowledgeable about the services provided. He was accessible by phone and email. He verified the information I provided. When he had a question about something I provided to him, he emailed me instead of guessing. I am very confident in the services the National Debt Relief have to offer and would recommend them to family and friends.

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    Customer ServicePriceOnline & AppProcess

    Reviewed April 4, 2017

    I put my trust in Better Business Bureau. And because they accredit National Debt Relief an A plus while other locations didn’t really have great ratings or weren’t on BBB at all, I decided to sign up with National. But it turns out that it wasn’t everything I expected it to be. I contacted them to ask why it’s taking so long to reflect on my credit report that my debts are being taken care of. When I spoke with them they said that they told me this in the beginning. I've been on the program since August but so far, they have only handled three of the 15 accounts that I have with them and my credit report is still being dramatically affected because of this.

    They’re actually taking a lot out of funding just for their purposes to be paid instead of paying towards the creditors. They said that they’re negotiating with the other companies, but when you go on the website it does not say, “In negotiation process”. It just says it’s pending. They said it won't reflect on the website until it’s resolved, and then it’ll say “Payment processed”. It’ll tell you the settlement amount that they settled with the company for then it’ll show you the fees that they’ve paid towards themselves in order to handle the transaction and the actual deposit that are being made towards that amount that it gets paid off.

    Every time I'm depositing money thinking that my cards are being taken care of, the fee automatically goes to National Debt Relief first, and then they go and handle negotiations. I have to wait the next month for another deposit to go through and then the remaining take their sum from it and put whatever small amount towards the balances being paid off. I asked them when I started if $367 was going to be enough for them to handle the negotiation processes, and they said, “Yes, $367 will be fine. We will be able to go ahead and handle all your accounts.” They made it seem that they were going to take $367 and divide it by 15 payments and then start doing payments into these other cards. Yet none of them have been touched. They also told me that I needed to wait anywhere from 120 to 140 days and accumulate interest and late fees within that time period before they could even start the negotiation processes.

    As soon as some of them close out or are in negotiation, I'm really debating whether or not I should even continue with the program because it’s not really benefiting me at all. The accounts that they did handle were current at the time and they said that they wanted all the cards with all the balances over $500. One of them had $548 and I was making payments on it without any problems and things were up-to-date. But as soon as I entered National Debt Relief and put it on the program, I stopped making payments per their request, and that’s when I started getting late charges, and interest charges racked onto that $548 that was due at the time.

    I had a significant amount of credit prior to signing up with National. I asked them how long it would take before I would start seeing an improvement towards my credit report because I figured, “Hey, I’m paying towards these already, I should start to show something,” and they said, “Oh, no. You have about three years before it will even show any effect on your credit report.” I didn’t think that it will take this long. I’m currently not happy with them.

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    Staff

    Reviewed April 4, 2017

    So far so good, like I said just getting started. They have been very patient with me and trying to get all the information. Let me have about 2 months and I will be able to tell you more. But as for now they do a very good job, being very thorough with all the info.

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    Staff

    Reviewed April 4, 2017

    National Debt Relief is very easy to use and it is simple. Their people skills are excellent. They go above and beyond to help you out with any questions or concerns you might have. I most definitely would recommend National Debt Relief to anybody who is having financial difficulty and feel like you're drowning in debt. They really are awesome!!

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    StaffProcessTransparency

    Reviewed April 4, 2017

    Brian and Andrew were very helpful and informative. They made me feel at ease going through the whole process. They explained the process and guided me step by step. They don't make you feel stupid for asking questions. I understand it's a business, but they do genuinely care that you understand your position and what your right are.

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    Customer Service

    Reviewed April 4, 2017

    I would definitely recommend this company, I was skeptical at first but I'm on the road to debt free. They explained everything and call you whenever there is an update to your credit card and balances. Everything is also very secure. I just wish I had more money to pay off my balances faster.

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    Reviewed April 4, 2017

    This National Debt Relief is the most helpful program ever that came to my rescue. I am not into debt since but one event in my life succumb me into it. It was a stressful thing when bills are due, and then I heard about this National Debt Relief. To my great need of help to get out of this debt dilemma, I tried to call and ask all about the program. Without hesitation I enrolled myself. Now I am enjoying the hassle-free payment of multiple credit cards made into one greatly reduced credit. And more than everything else, I find the representatives nice to talk with. Such a wonderful first time experience. National Debt Relief is the one.

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    Reviewed April 4, 2017

    My experience with National Debt has been a tremendous experience. They negotiate really well, in a really good amount of time, and their fees aren't a whole lot. They really help you get back to financial stability. I would recommend them to anyone.

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    Staff

    Reviewed April 4, 2017

    The staff at the NDR are all accommodating and courteous. They are all knowledgeable and guide me through the documents to be signed. I'm very much satisfied with the service. I'll recommend NDR to my friend in need of financial problems assistance in paying debts from creditors. Thanks NDR.

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    Customer ServicePriceProcess

    Reviewed April 4, 2017

    We have been very happy with the deals that were made with our creditors, which saved us quite a bit of money. Apparently we did not fully understand how this worked however, as we thought that all our creditors would be contacted and then as money accrued in our account, settlement amounts would be reached. As far as I can tell only 2 creditors have been contacted, and there is a list of debt that has not been addressed. Our phone calls have stopped but we are still being contacted by e-mail and mail and late fees and interest continue to build. And for this month, one creditor insisted on a bigger amount than available so we are having to scramble to come up with the extra payments. This is a wonderful program and it does save us money, but our credit scores have tanked and I wonder if bankruptcy would have been the better way to go.

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    Staff

    Reviewed April 4, 2017

    No complaints. So far my experience has been great, no problems. They are quick to help where they can. Website leaves a lot to be desired but it's workable. Would love to be able to add creditors online. Would just save a step in this busy life!

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    Reviewed April 4, 2017

    Their customer service and understanding that bad things happen to normal people. Always great over the phone and quick to respond to concerns and questions. My husband was injured and not working. Bills collected while I searched for work. They understood that and worked with us. Thanks.

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    Customer ServiceStaff

    Reviewed April 4, 2017

    My experience with NDR has been very positive. I can see results happening to resolve my debts. I can now see the end to a bad experience of getting too much in debt and then having a hardship and setting me back on paying my bills. If I have any questions they always answer in a quick and courteous manner. I would recommend NDR to anyone having trouble getting back on track with their credit and paying back creditors.

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    Customer ServiceTransparency

    Reviewed April 4, 2017

    My husband and I feel communication between National Debt Relief and creditors are far and few between. Seemed good at first but certainly slowing down... Hoping I didn't make a mistake by going with NDR and not someone else. I guess time will tell.

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    Staff

    Reviewed April 4, 2017

    Very professional and nonjudgmental. Takes the burden of nasty collectors on their own shoulders. Protects you from bullying tactics. Compassion when you need it most! I would recommend to anyone who gets in over their head or just hits a rough patch in life...

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    Staff

    Reviewed April 4, 2017

    Thankful for the help I've received! I would recommend. All representatives that I have spoken with have all been very helpful and respectful. I actually might contact National Debt Relief to try to add more debt if that is possible. Thanks!

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    Reviewed April 4, 2017

    I have had a great experience at this time. The only thing I would recommend is maybe a monthly update on the accounts and a review of what is being done or what is completed. I think it would be a great way just to be kept informed if there is not time to log on. Calls and customer service are excellent. Everyone is willing to help and assistance as much as they can.

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    Staff

    Reviewed April 4, 2017

    I've been a customer since July of 2016. Since then they have already resolved 2 of my accounts. They were able to work with my budget to find out what worked best with finances. I am very pleased with the way they conduct themselves. They are very professional.

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    Reviewed April 4, 2017

    I have been in the debt relief program for a year now. I am satisfied with it so far. It isn't easy to make such a large monthly payment, but I am managing. I am working on paying off my 3rd card out of 5! I could not have done this on my own.

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    Staff

    Reviewed April 4, 2017

    I wasn't believed this program until I joined in with their program. They were so helpful and professional. I was treated like family, help me save lot money and get better life. Recommended to everyone who needs help with all credit debts solutions.

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    Customer ServiceStaff

    Reviewed April 4, 2017

    So far I am happy with my experience with NDR. I have faith that there is light at the end of the tunnel now. If you are sinking in debt, please give them a chance to help you because they know what they're doing.

    Updated on 06/07/2017: My experience with NDR was very good the entire way. Most of my debts were settled for half of what I owed. The NDR fees were relatively high for some of them though. In order to settle, I had to get a consolidation loan, so essentially, I have traded one debt for another but at least I only owe one place now and my creditors are off my back and paid. NDR helped to facilitate that for me. I would recommend NDR if you are in debt and do not see a way out. They really do help!! It is so nice not getting phone calls or threatening letters about my debt. Thank you NDR... I hope this is where we part ways and I never have to speak to you again. ;)

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    Staff

    Reviewed April 4, 2017

    Excellent experience with the team. Very straightforward, easy to understand and quite a relief to have help getting out of debt, much faster! The paperwork was easy to sign electronically, which was super convenient. The team was friendly, non-judgmental; just plain helpful. During such a stressful time, it is great to feel like you have a team to help you! Thank you!

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    StaffTransparency

    Reviewed April 4, 2017

    My Counselor explained every detail to me regarding the organization and how it helps consumers regain control of their finances. I also did my research and found this company to be the best of the ones I have researched. I highly recommend National Debt Relief to anyone who is facing financial hardship as I have. Also, I like the fact there was no pressure to join and special sales tactics to lure you in. Thanks National Debt Relief.

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    Customer ServiceTransparency

    Reviewed April 4, 2017

    Very pleasant experience. Olivia was very helpful in explaining each segment thoroughly. I was able to navigate online easily to complete my application. The information regarding the continual communication was vital and much appreciated. Thank you so much and I look forward to your help in the future.

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    Customer Service

    Reviewed April 4, 2017

    I am receiving very good solution to my economic problems with my credits card and personal loans, they offer good customer service and they are worried to solve my problems, I can recommend this service to solve economic issues and fix your credit.

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    Customer ServiceStaffProcess

    Reviewed April 4, 2017

    I wasn't able to pay my month-to-month bills with all of them together. I signed up with National Debt Relief and they were there for me to answer any of my questions. They were knowledgeable and courteous. They call monthly to check up on me. I’ve only been in the program for just a few months and I'm pretty satisfied with my experience.

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    Customer ServiceStaff

    Reviewed April 4, 2017

    My credit union told me that the National Debt Relief program might be able to help me and they have tremendously done so. As far as whatever has to be paid, they take care of it out of the money that I’m supposed to put in. I just called them and I'm going to have my dates changed. Their rep said she can't do it until after tomorrow so I would have to call back then. They are overall absolutely a fabulous group to work with. I had a wonderful experience and I would recommend them to anybody.

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    Customer ServiceStaffProcess

    Reviewed April 4, 2017

    I'm too far in debt and it seems like I can't get out. I heard about National Debt Relief on XM radio here and I reached out to them. I'm still in the program and they're the best. They do a good job and I can get a hold of them anytime. They also call me when they go to pay another bill. I'm doing my part but I'm still getting phone calls from these creditors. NDR said they can't do anything about it. They don't reach out to the creditors until they got enough money in the savings account to make an offer.

    So, the creditors just keep calling me every day. I answer their phone calls, I tell them National Debt Relief is taking care of it and I give them the phone number. They said that NDR haven't reached out to them yet and that it's my responsibility. They get all hasty. I wish NDR could contact the people to tell them something and make them stop calling, which I figured they can't. But that's the only problem I got with it. The people they've contacted are taken care of and they don't call me anymore. I'm satisfied with them and they're doing what they're doing.

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    Customer ServicePrice

    Reviewed April 4, 2017

    I had gotten behind on my bills when I owned my home and saw National Debt Relief as a way out because I wanted to purchase another home and get into better standings. I wanted to get everything cleared up as I could to be able to do so. I seeked relief help from them, signed the paperwork and pay the bills. NDR calls me on occasion to want my approval for some settlement and we go with that. They've called me to try me get started and obtain a loan, as opposed to the way I'm paying it off, with more interest and longer payments. None of it made sense, and I'm not interested in doing that.

    It's been a bit of a pain working with them. There was one questionable account in which I was making payments on. And there was a question as to whether or not that account is actually coming out of their guys' fund as well, and nobody could answer that. As much as I've tried to get ahold of and left messages for the people that are all related to get this information, nobody would call me back. I don't even know how much longer I have and what's gonna happen with the ones that they haven't settled with when my payments are done because that hasn't been shared with me either. I can't wait until it's over. Next time I would probably just file for bankruptcy and get it over with.

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    Customer ServiceStaff

    Reviewed April 3, 2017

    Every representative was friendly, helpful and very thorough. You will be amazed at how quick they respond to you, via phone and/or e-mail, even into the early evening. Don't be afraid if you have a problem, they can get you on the right track.

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    Customer ServiceStaff

    Reviewed April 3, 2017

    I'm glad I checked out that your company was #1 in helping debt relief. When I called the person was helpful and listened to my situation and helped me out. When I called back for welcome call the person talked me through more of process and answered my question. I felt better already. I hope everything goes well.

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    ProcessTransparency

    Reviewed April 3, 2017

    Well explained about the program. Just happy to hear that they can help me and hope to be debt free sooner than later. I recommend this program to anyone who is in debt. Otherwise you will be there forever trying to pay it off.

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    Staff

    Reviewed April 3, 2017

    National Debt Relief offers a reasonable solution to manage debt. The representatives are very personable and took the time to address any questions. Also, the payment plan arrived at is fair. Having legal representation for negotiations makes me feel safe dealing with this company. So far, so good.

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    Process

    Reviewed April 3, 2017

    The process was great as for the setup. I was and am still dealing with the overall stress of having to even go through this program and I am hoping that NDB guides us through this as pleasant as can be.

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    Customer ServiceStaff

    Reviewed April 3, 2017

    I had all my issues and concerns addressed by Steve **. He made me feel secure and aware of all my options and I'm very pleased with how he handled my issues. The welcome call was very quick and informative and I was given guidance to sign all needed documents.

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    Customer ServiceStaff

    Reviewed April 3, 2017

    Since the first call it has been easy to understand how's everything going... I will recommend them to anybody... They have help me with everything. Always there to help on just one call. Nice people at the services to answer your question.

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    Reviewed April 3, 2017

    The customer service was great. The people I worked with throughout the process made signing up for the program simple. The people I've worked with were a pleasure to deal with. I will recommend National Debt Relief to friends and family. Best customer service ever!!!

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    Customer ServiceProcess

    Reviewed April 3, 2017

    The whole process was stress-free. I was unsure but they were rated the top in this category and I felt relieved after the reviews that I had read. I am grateful to Mark for all of his assistance and I look forward to being debt free and beginning a financially responsible future and owning my own home in the future. I am so glad that I called.

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    Reviewed April 3, 2017

    I wasn't able to make my minimum payments on my credit cards so I researched what was the top-rate debt relief and National Debt Relief came up. I had a lot of questions and Andrew of National Debt was very supportive in answering any doubts I had about the program. And since then, if I've reached out about certain things, they're very supportive about everything.

    A creditor said it was gonna go to litigation and they basically were like, "Well, just wait and see what happens," which made me uneasy. And then there's a special tax form that I could get with the National Debt Relief and I wasn't familiar with it. I called to get information on what kind of tax form I'd be getting and the girl wasn't very knowledgeable with that. But National Debt Relief definitely gave me some hope to get out of this debt hole I'm in. They are very positive when I do interact with them and I highly recommend them. They're very responsible and reasonable in the sense that when they ask for extra payments and realize you can't do it, that's okay.

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    StaffProcessTransparency

    Reviewed April 3, 2017

    Mr. Tee ** was great. He explain the process thoroughly. He took his time with me. The gentleman that did the welcoming was thorough as well, and he took his time as well. Couldn't ask for it to be any better. I feel comfortable that you will do me good.

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    Staff

    Reviewed April 3, 2017

    The people at National Debt Relief were friendly. They would call me and text me if something came up or if a settlement was available. If you don't want to file bankruptcy and you want to get out of debt National Debt Relief is a good alternative. I fixed my credit and filed bankruptcy years ago but that just made things harder. National Debt Relief have been helpful for me. They helped me get rid of my credit card debt.

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    Customer ServiceStaff

    Reviewed April 2, 2017

    Great. Eric ** was great and everyone else was good also. Whenever I called Eric if he wasn't in I would leave a message. He would call me back right away. I thought that was great. Because some time when you leave a message you may get a call back a day or two.

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    Customer Service

    Reviewed April 2, 2017

    I have a lot of credit card debt from an ex so I sought the help of National Debt Relief. It's made my life a lot easier. Basically they just call when it's time to have a settlement and the rep that I talked to initially was awesome. I would recommend them.

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    Process

    Reviewed April 2, 2017

    I'd gotten overextended trying to help kids with their finances. And then, I started having issues about five years ago and then it got out of control with my health so I looked into relief help. National Debt Relief did try to settle some accounts. But the accounts that we had settled ended up going back in because I got out of the program and I went on Social Security Disability. I've got a bad back now and my income dropped dramatically so I can't afford it right now. But, all the relationships I've had with them have been good. They did what we asked them to do. I'd recommend them.

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    Customer ServiceStaff

    Reviewed April 2, 2017

    I was over debt so I looked for relief but I had very little interaction with the National Debt Relief team. I just set everything up and started taking the deductions and paying my bills. They're courteous and they answer my questions. It's a lot easier to be able to know that my debt is paid and I don't have to worry about it. It's better than going bankrupt so I appreciate the help. Having National Debt Relief is an option much better than debt.

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    StaffProcessTransparency

    Reviewed April 1, 2017

    It took me awhile to get on board, but after much soul-searching, I took that leap of faith and decided to saddle up. So far my experiences with the team has been awesome. Every step of the program is explained thoroughly and completely to the point that I feel that a monkey has been taken off of my back.

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    Staff

    Reviewed April 1, 2017

    Kevin was the guy I talked to about my financial situation. He listened and gave great advice. I was very scared and nervous and he worked me thru it all. Thank you for making this financial crisis a wonderful experience.

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    Reviewed April 1, 2017

    I didn’t want to file bankruptcy and I wanted to pay the companies I owe. I just couldn’t afford the interest that was piling up on me so I started looking up at debt relief companies and National Debt Relief was the first name I recognized since I’ve heard of them before. I called another place but I didn’t like what they were telling me. So, I called NDR and they made the process simple for me which was nice. There are still a couple of debt companies that they are fighting with and they’re winning the collections. But I think three of the major ones are already rolling and making payments on them. If I ever get a credit card again it’s going to be really low limit. But I'll probably never get one though. If I can’t afford or can’t pay for it, I don’t need it.

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    Reviewed April 1, 2017

    This was a trying time and National Debt Relief made it as painless as possible. My only regret is that I did not do this sooner, I may have actually saved myself some grief and also some money. I liked the fact that I could pay off the plan early with no penalties, if I was able.

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    Staff

    Reviewed April 1, 2017

    Spoke with Alton **, and initialized your program. Mr. ** was very professional, compassionate and definitely NOT judgmental in any way. He is very knowledgeable and tried to ease my peace of mind. Thank you for company and exemplary employees like Alton **.

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    Customer ServiceStaffProcess

    Reviewed April 1, 2017

    The process was fast. They had great customer service. Were very understanding and kind. Made me feel very comfortable with my decision and made sure I understood the process completely. I would recommend them to anyone in a hardship. Very friendly and thorough.

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    Customer ServiceStaffTransparency

    Reviewed April 1, 2017

    I made good choice dealing with National Debt Relief. It made it easier to get out of debt. Their guys are nice and friendly, they know their process well and are able to answer all of my questions. We have made two settlements far. We have been with them for a year, and they predicted that everything will be complete in two more years. Payment arrangements were a little harder than I expect but it's okay for me. They sent me an email for my settlement they just did, and they put how much they would be paying to the company but they didn't explain that I'd still be paying the amount that I pay now. I called customer service if they could lower it and they said they can but not right now. It just confused me. But other than that, it was pretty good.

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    Reviewed March 31, 2017

    So far so good. Great Customer Service! They were very quick and covered everything in the initial call and then just to make sure everything was clear I received the Welcome call confirming everything I'd discussed with my representative. So far I'm happy. Just getting started but I don't see any issues. I already have a sense of relief.

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    Reviewed March 31, 2017

    I was leery about handling my debt. But I really needed help because I was drowning in debt. After signing up for their help I felt a large weight off my shoulders. I will be glad when I start seeing some action on my accounts in the right direction.

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    Customer ServiceStaff

    Reviewed March 31, 2017

    I love my experience with you all! Everyone is friendly and helpful!! THANK YOU! Thanks for helping me consolidate my debt and taking charge of my finances. Steve has been so patient, kind, and always available to answer my questions or concerns.

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    StaffProcessTransparency

    Reviewed March 31, 2017

    Diana ** is very professional and supportive. I was able to understand the whole process very fast and the step-by-step has been efficient and smooth. Each and every detail was explained to me both in writing and verbally. So far so good!

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    Reviewed March 31, 2017

    I just started the program and have not seen results yet, but I do believe they will do their best to assist me. Each representative has been kind, courteous, and knowledgeable, with no judgment. Will update review upon first settlement!

    Updated on 06/13/2017: They are actually trying to help resolve at least half of my debt!! They don't rush you off the phone or do anything without your authorization. Great company so far. Received a settlement before an account even was past due 90 days, which I thought was the norm.

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    Customer ServiceStaffProcessTransparency

    Reviewed March 31, 2017

    I was really nervous at first to fill out the form online, to be contacted. I didn't know what to expect, but when I received the first call from Eli he made me feel at ease and comfortable. He explained everything so well and constantly asked if I had any questions. The process was easy and took very little time. Thank you so much Eli and National Debt Relief! I feel a huge weight lifted off my shoulders.

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    Reviewed March 31, 2017

    They reached out to me in 15 minutes, explained the program very simply over the phone like I was face to face. Very professional but yet very sincerely. I got approved in half hour and got contacted the next day to complete the enrollment. My high interest rate credit card bills over 19K will be paid off in less than 3 years with a low monthly payment.

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    Reviewed March 31, 2017

    I had heard of NDR and a church member told me to just call! I did and I am so glad I did. I was embarrassed of the situation we were in, and scared that I had to do something like this. My agent Dylan, was very sweet and understanding and worked with me to get what was needed. It will be a long 3 years, but to know that we will be credit card free is a huge monkey off our backs.

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    StaffTransparency

    Reviewed March 31, 2017

    Lee ** was great to work with. He explained everything thoroughly. Everything about this experience of getting our debts settled was easy. I could not be more pleased. The welcome was easy but I really think it could be a little shorter. We are excited to be able to get our credit score back to normal through National Debt Relief program.

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    StaffProcess

    Reviewed March 31, 2017

    The plan has not started yet, but dealing with the representatives from NDR has been an easy process. I hope that this will continue to be an easy process and that they can help get us back on track. Our initial contact person has been Jeannie **. She has been very helpful & knowledgeable and continually answered my many, many questions quickly. So far, the process has been easy. We hope that National Debt Relief is able to work with our creditors so that our plan will go forward as we hope.

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    Reviewed March 31, 2017

    Nice and friendly customer service. Of course I will recommend for people the are in the same situation, nothing better to be debt free. I look forward to had the best experience with your company for any purpose. I want to thank personally to all the assistance of me. I very satisfied. Thank you for all the help.

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    Reviewed March 31, 2017

    I'm new to the program. I am fearful but hopeful. I do not have experience with this company. No one I know has reported to me having had to use their service. I am hopeful that it will work. I am greatly afraid that it could potentially end in being worse off than I started but my other option of paying little and still depending on credit has not been working out so great.

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    Reviewed March 31, 2017

    Clyde ** was very professional during the phone call. He addressed all of my concerns regarding my debt and the program. All of my experiences so far with National Debt Relief have been positive. Every aspect of the program has been addressed with clarity and expedience.

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    StaffTransparency

    Reviewed March 31, 2017

    Everyone I have spoken with was very helpful and polite. I am confident everything will work out as explained by the representatives. I will be able to comment more in about a year. I will like reduced payments each month and knowing there is an end to the payments. I am looking forward to the outcome.

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    StaffProcess

    Reviewed March 31, 2017

    I like how they spoke to me letting me know all my options and also helping me with every step to get me on the right track to help my debt go down, and knowing they will still be here for me while I'm enrolled in the program.

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    Process

    Reviewed March 31, 2017

    The process was easy and stress-free. I can already see a glimmer of light down the tunnel ahead. I've been worried about our changed situation for a while now. I think you may prove to be the answer to my prayer. I'm still a bit apprehensive, but am looking forward to seeing good progress. Thank you.

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    Staff

    Reviewed March 31, 2017

    Got all the info I needed in a very timely manner. After my final conversation, I felt well informed, and eager to get underway. I felt a heavy load had been removed from my shoulders. I am very pleased with everyone who has taken the time to speak to me.

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    Staff

    Reviewed March 31, 2017

    Best experience I have had when dealing with any financial institution. I was treated with respect and consideration. Thank you for such a wonderful team of people. I would recommend your group to anyone who is going through any financial difficulty. Keep up the good work.

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    Reviewed March 31, 2017

    National Debt Relief are extremely thorough and professional in the way they explain the services they offer. The representatives that guided me through the process were patient and answered every question I had until I understood. If ever you need to file for debt relief National Debt Relief is the company to go through.

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    StaffTransparency

    Reviewed March 31, 2017

    My experience was very much unexpected. I was very nervous speaking at first. As I gradually spoke to the representative he made it clear that he was there to assist me with every concern I had. When review was done I felt support was coming my way.

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    Reviewed March 31, 2017

    Everything is great so far. National Debt Relief is on top of everything. Their customer service is impeccable. My brother told me about it, that it's a solid situation for National Debt Relief to manage the amount of calls that come in and being able to turn it over, which is one of the most important things for us. That was the main reason why it sounded interesting coming from my brother.

    The initial guy I talked to did a great job. He walked me through the process and the way I look at it is it's a sales team and they were handing it over an operational team. I told one guy from the service team on a certain date that we had enrolled another piece of debt and wanted to know why our date had changed. The dates were coming out every other Saturday and once I enrolled that other piece of debt, the debt started coming out. The transaction had started occurring on Friday. I called and requested it to be back on Saturday. They said that they can’t do anything at that time and suggested to let it come out that Friday and they would switch it back on a Saturday. I requested for them to call me back when they switched it back to Saturday. Usually in this type of industry when you ask for a callback and you're never getting one but they did call me back.

    One thing I really liked is the transparency of the ability to take a snapshot of what you have and what you’ve done. The communication is done really well. Anytime there is a change in the money I owe, there's an email sent out. If somebody calls and says they have an offer, there's an email to follow up. The communication is just over the top and when talking about my money and debt, I need that constant communication. All that’s appreciated and it's done very well. It’s absolutely worth it and overall, I'm very satisfied with the product.

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    Reviewed March 30, 2017

    Look, we all know this isn't an easy thing to do... You're drowning in bills and already feel awful about the situation. As a last resort and after doing a lot of research on different companies and alternate solutions I contacted National Debt Relief. Luckily I was paired with George **. He was patient, kind, understanding and willing to answer all my questions. Feels like a weight has been lifted. I highly recommend!

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    Customer ServiceStaffProcess

    Reviewed March 30, 2017

    I had a wonderful experience. I was very scared of the whole process but each representative that I spoke with were very reassuring and friendly. They answered my questions with certainty and I could not have asked for a better experience during such an important time in my life. I recommend this company to anyone in need of this type of assistance.

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    Reviewed March 30, 2017

    I needed assistance because of credit card debt and the National Debt Relief team are remarkable. They are very friendly, enthusiastic, and I would recommend them to a friend. Working with them just made things a lot easier and the debt is going down.

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    StaffProcessTransparency

    Reviewed March 30, 2017

    The whole process was very easy. They made me feel comfortable and explained everything to me and made the entire ordeal which normally would have been stressful very pleasant. Both the people I dealt with did a very good job helping me out and I highly recommend your company.

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    Reviewed March 30, 2017

    Very informative. Explained with precise information all that was related to your company and my benefits with this program. Jeovany ** was very polite and patient to my many questions regarding this program. Thank you and I hope all turns out well.

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    Reviewed March 30, 2017

    Daniel was awesome and I will recommend him and the company if all works for me!! He talked me through the whole thing and answered all my questions to his knowledge and felt very welcome with the welcome call!! I am excited to start this and hope we can resolve my issues quickly. Thanks again!!

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    StaffTransparency

    Reviewed March 30, 2017

    In my investigations of debt relief and debt consolidation I interviewed a number of companies to inform myself about the various programs and conditions offered. Although many of them were similar in format I found NDR to be the best, most coherently laid out and most clearly presented both in the advantages presented to the potential client but also in the safeguards to protect the client. It was this clarity of presentation as well as the reasonable offer (with terms and conditions) that convinced me to continue under their umbrella.

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    Customer ServiceStaff

    Reviewed March 30, 2017

    Kishan ** the agent who help me gather my info for this program was very thorough in explaining the application process. Very professional and patient. Answered all my questions without feeling of being rushed. The agent who I spoke to from the welcoming department was very helpful as well. I'm excited and hopeful that I will be debt free someday with their help.

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    Reviewed March 30, 2017

    They helped me get my life back on track by helping get my debt taken care of. When you have an ex-husband that took cards out in your name, maxed them out, and don't pay them you get into a situation of you have a new life and trying to buy a home and find out you no longer have great credit. It's a punch in the face and creditors don't care that someone else opened the cards without you knowing it's in your name so they blame you.

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    Staff

    Reviewed March 30, 2017

    Working with Brian ** was great. He helped so much with doing everything by computer. He was very patient with me and really seemed to care. I have trouble lately trusting anyone relating to my finances. Out of all the people I have talked to, from other companies, I felt the most comfortable with Brian. When it is all said and done I hope I can give NDR a five star experience. Thank you.

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    Reviewed March 30, 2017

    I was very scared and worried about going thru and following up with National Debt Relief. I didn't know what I should do. Mark was able to talk me thru it and guide me. I feel a little better and excited about getting my stuff taken care of and over with...

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    Reviewed March 30, 2017

    I'm drowning in debt and after about a year of trying to get myself out of it I realized that I needed help. I contacted NDR and was put in contact with Salvatore who has been amazing in getting everything set up and made sure I understood everything. He made me feel like there was finally some hope. The monthly payments are affordable and my debt is going to be cut substantially. I should complete the program in about 42 months. All the paperwork is signed and now I start the process of changing my info with my creditors over to NDR so they can intercept any calls and begin negotiations. I would absolutely recommend this company! Efficient, friendly, and worth the peace of mind!

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    StaffProcessTransparency

    Reviewed March 30, 2017

    The representative I dealt with very informative and understanding. He tried to be as thorough as possible. Walked me through the entire process. I believe his name was Eric and as of right now I am satisfied with the service. Hopefully it continues through the entire process.

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    Reviewed March 30, 2017

    When I spoke w/ Tracy over the phone, she seemed understanding and informative as to all the policies and procedures associated with becoming a client for the National Debt Relief program. Professional and knowledgeable in all areas!!! I was very satisfied w/ her service and would definitely recommend her to other people who I know are struggling to pay off huge sums of debt to any creditors that they owe!

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    Staff

    Reviewed March 30, 2017

    Thorough research resulted in NDR being the most highly recommended debt relief organization to deal with. Being in my 70's and having been financially devastated in a divorce ten years ago I fought having to go the route of debt relief. I had every intention of paying off the debt but with only social security for income I realized this wasn't going to occur. My contact with NDR was extremely professional and friendly. Even though I've only now enrolled my experience was so positive that I would not hesitate to recommend NDR to those considering this option.

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    Customer ServiceStaffProcess

    Reviewed March 30, 2017

    A representative from National Debt Relief listened to my statement describing why I was interested in debt relief, then asked several questions to assist me in determining if I would qualify for assistance from them. Several times in our conversation he asked if I had further questions, and had answers which were easily understood. The whole process took very little time overall, less than 24 hours from when I first made contact from the website.

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    Reviewed March 30, 2017

    They are very helpful. They have a great deal of knowledge. They are friendly and courteous. I would recommend their service to anyone who is drowning in debt. I anticipate a excellent outcome from their services. I didn't need another loan or debt. Great customer service. Very professional service!!!

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    Customer ServiceStaffProcess

    Reviewed March 30, 2017

    Enjoyed the experience with the staff and how they proceeded to inform me of all aspects of getting debt free through their program. I have nothing negative to say at all about the program. They even proceeded to call me after I failed to return their calls in a timely manner because of schedule conflicts. So bonus points for being patient with me.

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    Customer ServiceStaffProcess

    Reviewed March 30, 2017

    I received an email from National Debt Relief, just a few days ago, and after my hours were cut at work, and me being the only one bringing in a paycheck, with the amount of debt I have, I knew I had to do something. After Talking with Brian **, He was able to get me into the program, and it was as if a huge, what am I going to do now, pressure was lifted off of me. I'm just now enrolling in the program, and I can already tell. YOU GUYS ROCK. Thank You National Debt Relief.

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    StaffProcessTransparency

    Reviewed March 30, 2017

    Everyone has been extremely helpful and courteous. They have answered all my questions and walked me through every step of the program. The customer portal is very easy to navigate. This company is truly looking to help you be debt free. Thank you so much!!!

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    Reviewed March 30, 2017

    So far my first impression has been a positive experience. Once we program ends in 45 months, then I hope to be fully satisfied. Dylan really helped talk me through the process and making me feel comfortable that I hopefully am working with a company that I trust.

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    PriceStaffTransparency

    Reviewed March 30, 2017

    I had a job switch and I was not having enough money to live. I also got tired of constantly calling people to ask if I can pay them another day and my credit wasn't going up even though I was making payments on everything. I looked into relief help and the rep from National Debt Relief explained the whole process to me including how the system works and how it was going to affect my credit. But in the long run, I'm not paying extra money because of interest. He also allowed it to be my choice to choose and he wasn't trying to force it on me so it was a good experience. Working with them allowed me to have a lot more spending money and instead of me having 17 different bills, I have less so I have more money for emergencies. I would recommend them.

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    Staff

    Reviewed March 29, 2017

    My experience was great. I could not have had a more personal and caring representative. Dairy ** listened and took time to work with me. I would definitely recommend. After she did what she needed to get us started I had a follow up with Shara and she was just as polite and worked with me. Both ladies made sure that I knew all the details.

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    Transparency

    Reviewed March 29, 2017

    My experience was a pleasurable one. They took their time and kept asking me if I understood what they were saying. I understood with clarity and understanding and hope it will be a great journey working with them. I hope to be out of debt in four years and my new life will start as I imagined it would.

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    Customer ServiceStaffTransparency

    Reviewed March 29, 2017

    The experience very professional and all my questions were answered. I had a situation many years ago with a debt relief company and it was a bad experience. They did not explain in detail as your company does and I had minimal results. I feel you do have my best interests in mind and thank you.

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    Customer ServiceProcess

    Reviewed March 29, 2017

    I'm very pleased with the help that I received from Atticus ** over the phone. I am thrill to be able to enroll into this program that will aid me to gain control over my debt and become debt free in less than 3 years from now. National Debt Relief made it possible.

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    Customer Service

    Reviewed March 29, 2017

    Excited to start the program and get debt free. So far they are keeping me motivated to get started. Customer service is great, answer all my questions. They make sure you understand everything they are doing to help you get debt free. Look forward to the to be debt free.

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    StaffTransparency

    Reviewed March 29, 2017

    I received excellent service from Theresa **. She has lots of patients and explained the service very well. Debt service consolidations work and helpful in my situation right now. Theresa was very accommodating and knowledgeable. I am glad I signed up yesterday. Thank you.

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    Customer ServiceStaff

    Reviewed March 29, 2017

    Everyone I spoke with was more than kind and helpful. I would highly recommend to anyone in a hardship wanting to avoid bankruptcy. The girl I spoke with did tell me she would call me back the next day at a certain time and she did not but it all worked out for the good.

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    Customer ServiceStaffProcessTransparency

    Reviewed March 29, 2017

    They were smooth and very helpful. Everything was processed and explained perfectly. My questions was answered and explained the way it should be. I'm happy and excited to be part of the program. Thank you. Keep up the good work. Excellent customer service. I hope you'll help more people like me.

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    StaffProcessTransparency

    Reviewed March 29, 2017

    I was very anxious about even doing this. I have recently some major medical bills and medical issues. I had gotten behind as I was having to pay up front. I hate being behind on my bills. I just couldn't get on top of things. During this whole enrollment experience I was informed up front about how things would be and the whole process was explained to me in great depth. I really appreciate all the people that I have spoken with especially Angel.

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    Customer ServiceStaffTransparency

    Reviewed March 29, 2017

    My experience with Armani was very pleasant. He was very understanding and personable. He explained very well in detail what was to happen. He wasted no time in setting me up with a plan that fits what I needed. He also went over what I would have to do to continue getting ready to clear my life of such stress. Upon my welcome call I was introduced to Donnetta who much like Armani made me feel very at ease with what was being set up for me. She took time out of her day to go over things that I would need to do and got me on my way to a brighter future. I'm feeling very confident about everything and hope that our involvement with each other will be satisfactory to us both. I hope that at any time you feel I'm not doing the proper thing you will contact me right off and set me on the right path. Thank you all so much for everything.

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    Reviewed March 29, 2017

    So far everything is comforting when it comes to seeking some financial help. I'm just glad I started getting a help from NDR. I can't wait to get to my finish line. They keep me hopeful about my debt problem. I'll try everything to make myself better when it comes to financial decision. Thanks for this chance!

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    StaffProcess

    Reviewed March 29, 2017

    My experience with Esther from the Welcoming team, as well as Art ** was amazing. They thoroughly answered all my questions, and left no stone un-turned in the beginning process. They were very friendly as well, attentive, and understanding. Unlike creditors who have all been completely judgmental, and don't understand the concept that I have no one I can borrow money from - coming from a very poor family, and on some recent hardships that have been hard to pull myself out of. P.S. Please transfer Art to the Los Angeles branch - he's awesome and should live where it is sunny all the time! Times have been tough, and he made my day much brighter - I want him to my neighbor. People like him and Esther give me hope for humanity.

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    Staff

    Reviewed March 29, 2017

    Great company. We are new but so far this has been a very easy and top notch company to deal with. Geri ** has been so pleasant and easy to talk to. She is very understanding of our situation and made us feel so much better.

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    Reviewed March 29, 2017

    Very professional, understanding of your circumstances and tries to help you in any way they can! Everything is put in writing, signed, sealed and they get you started on the program as fast as you can get them your list of creditors that you owe! They do try and work with your budget the best they can and are upfront and honest about what they can and cannot do for you! Jaison ** was a big help to me, very professional, polite and courteous!

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    PriceStaff

    Reviewed March 29, 2017

    The representatives were very professional, very knowledgeable, very friendly, helpful, courteous, kind and easy to deal with. They made me worry a lot less about paying my bills. It's going to be a shorter time and less interest rates so that made me very happy and took the stress away from me and I thank you very much.

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    Staff

    Reviewed March 29, 2017

    Great staff, very helpful and I'm grateful for your help. Keyshawn was amazing and is great at his job. I couldn't have done this without his help and guidance. I'm grateful for this company and the help I need to regain my credit and financial stability.

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    Customer ServiceStaff

    Reviewed March 29, 2017

    He has been very helpful and answers all of my questions. Very easy to contact and respond to me quickly. I would recommend to anyone with hardships. We have been down on our luck and only one way to go now and that is with your help to get us back on our feet.

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    Customer ServiceStaff

    Reviewed March 29, 2017

    I called National Debt Relief and the rep that I spoke to did a really good job at making me feel that I was gonna be taken care of and accomplish what I wanted to. They were knowledgeable and also supportive, giving me the information I needed, and answering all my questions. They are ethical as far as informing me what to expect. They are thorough and it was just over-the-top good customer service. They gave me the ability to take care of some things that would have taken me 25 more years to take care of.

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    Customer ServiceProcessTransparency

    Reviewed March 29, 2017

    I have high praise for what National Debt Relief has done for me. It's not even quite a year and they have made progress. It's been the best experience to have an agency that keeps me in the loop of what's going on, not only with emails and text messages. It's important to me that they inform me in case something happened on my end and I could jump on it right away. They monitor everything and keep in touch on what I'm doing. Also, It's easy to access on the internet, where I can go into my account and look at the progress they are makingI. It's been a total relief.

    I'm still having a bit of a financial difficulty, and one of my payments did not go through because my account was overdrawn. But I contacted them right away after I received a message from them and we were able to set up and make that payment again, so that was helpful. Everything on their part is great. It's just that sometimes when my funds run a little short, I have an overdraft and it doesn't go through when I do an ACH. The bank that I work with gives me a certain amount to cover, but when my funds run short, it doesn't go through on that. The only way it'll get through is on my debit card. So in that case, I have to make another arrangement to make the payment again and that works out real well for me.

    The only tough part was getting started because I had to save up to a certain point. It was a little stressful, but they explained the process thoroughly with me. It's three months in which I was just doing savings. They told me it was going to be a little rough but to just hang in there. It was true, but within that first month, everything was complete. I had my first settlement and I was feeling great. And after that, it was smooth sailing. I would recommend them to anybody.

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    StaffProcess

    Reviewed March 28, 2017

    When I call to inquire about the program after I did some research, the first info that caught my attention was the 5 star rating and A+ with BBB. I have a good feeling this program with help pay off the creditors I have enroll in the program. My goal is to be debt free within 3 years and I sticking to my plan. The reps I talk to were very nice and helpful. I start my plan on April 10th.

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    StaffProcess

    Reviewed March 28, 2017

    The service provided by National Debt Relief is wonderful, definitely one of a kind. Not many people can say they are debt free, but after completing this program that is my goal. I will be in the few that can truly say so did it! NDR offers excellent customer care full of professionalism.

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    StaffProcessTransparency

    Reviewed March 28, 2017

    They were very understanding, and explained in detail step by step how the program worked in helping me reach my goals. Representatives were very courteous and assured me that they would be there when I needed to guide me through the entire process and provided me with all the necessary tools.

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    StaffTransparency

    Reviewed March 28, 2017

    It was a very satisfactory experience, your personnel explained me everything very well. I never thought that I can find a solution as easy as this. I did it and now I can feel with peace of mind. Thank you.

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    Customer Service

    Reviewed March 28, 2017

    Excellent customer service. And really satisfied. If I could have give more than 5 stars. I would definitely give you guys. Thank you so much for your help. Really supportive customer service department... especially Brandon. You the best. In overall customer satisfaction in all departments I have talked on phone I am 100% satisfied. Thank you all.

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    ProcessTransparency

    Reviewed March 28, 2017

    I wish I had discovered NDR sooner. I am on the verge of bankruptcy and felt like I had no options to fix my financial situation. Adrian walked me through the entire process and put my mind at ease and is genuinely dedicated to helping me get back on track. I am definitely going to recommend NDR to others I know who could benefit from your services. THANK YOU!

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    Reviewed March 28, 2017

    I found myself overwhelmed by my reckless debt and quite embarrassed about it, as well. I knew that I had to do something. So, I did my research and National Debt Relief was rated one of the best, so I took the leap. I am so glad that I did. My experience, so far, has been excellent! Everyone has been prompt, knowledgeable, and courteous. Thank you, Grace! Thank you, Jonathon!

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    StaffProcessTransparency

    Reviewed March 28, 2017

    The people that helped me from National Debt Relief explained the program, and how it works very well. I found myself with an extreme amount of unsecured debt and had just lost one of my jobs. This program allows me to not only pay off my debt but decreases my monthly payment total as well.

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    Reviewed March 28, 2017

    Very helpful and informative about the whole process and very friendly. The customer service team was very knowledgeable and very fast in getting me the answers I needed. This is a better alternative to filing bankruptcy. Thank you very much.

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    Staff

    Reviewed March 28, 2017

    Moses was awesome in helping me get this debt relief started and was fun to talk to. Give the man a raise!! I have had some stressful situations in the last two years and he was so kind and understanding and he got it all done in less than an hour.

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    StaffProcessTransparency

    Reviewed March 28, 2017

    The process that I went through to obtain debt relief through NDR was fast, easy and extremely informative. The individual that I dealt with (Didi) was patient with me as I gathered information of him and made sure he explained everything along the way. I definitely feel like I am on the path to recovering my credit score and a successful future! Thank you so much!

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    Reviewed March 28, 2017

    All very good. Everyone was good at what they did. I will recommend it to other people who are in need of this service. This should help relieve some stress on me and my family. Thank you for your help.

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    StaffProcessTransparency

    Reviewed March 28, 2017

    James have been expedient, professional, and polite throughout the experience. He responded exactly on time with his follow throughs, and explained everything precisely. He made this process quick and painless. Thank you for your provided services; my wife and I greatly appreciate it.

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    Reviewed March 28, 2017

    Michael ** has been very helpful as well as the person who did my welcome call. All of my questions have been answered effectively and professionally. I look forward to my relationship with National Debt Relief as I obtain debt relief like I wanted when I initially called.

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    StaffProcess

    Reviewed March 28, 2017

    The representatives were very attentive to my needs. It was a great experience working with them. They very patient in explaining the process, they made me feel comfortable as I was as very overwhelmed. I will recommend it the company to my friends and family if they need. Thank you.

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    Staff

    Reviewed March 28, 2017

    NDR put my mind at ease after feeling scared and nervous. I really got the feeling they wanted to help me and reassured me that I was making the right decision. Very much wiggle room on "payments" and able to adjust my due date. I can cancel the program at any time and there are no fees or penalties for anything. This company is a godsend with great people you can contact them at any time. Thank you Moses ** and the entire NDR Team. I feel such a load and burden has been lifted.

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    Price

    Reviewed March 28, 2017

    I was paying three credit cards, but the amount was so big that I was slowly going up the hill with the interest charges and not going anywhere. I was paying on responsibility and wasn't looking upon them. The debt amount wasn't getting lowered at all, so I had to make a drastic change and sacrifice in order to get somewhere and get it out of my way. National Debt Relief is working for me. They take out what they promised they would take out and settling with what they said they would settle. Also, they're informing me of everything. I made a smart move working with them. It's productive, effective and really purposeful.

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    Staff

    Reviewed March 28, 2017

    I needed help with my debt as everything was piling up. I heard great reviews about National Debt Relief so I trusted them more than the others. I started using their service the end of last year. We're working on two settlements right now. They've asked me to step up with one loan company for five payments. Then after that, they would take over with the rest. The payment arrangement that they've set up for me is great and it works out very well. They've given me a lot of helpful information. It relieved a lot of the stress that I had. National Debt Relief has been very helpful and awesome.

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    StaffProcessTransparency

    Reviewed March 27, 2017

    Myles ** was very patient with me and explained the process very well. Paul ** was very professional in the Client service part and went over all my information.

    Hopefully this whole process will help me get out of debt and on to better debt free life.

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    Staff

    Reviewed March 27, 2017

    Started with a call to Brandon **. He was very kind and helpful. Did not make us feel lower because we were got into credit card debt. He said someone would call 24 to 48 hrs and Micheal ** was who we talked to. He went over same thing as Brandon and only change was Louis ss #. Both gentlemen were helpful. We hope and feel we are doing the right thing by using National Debt Relief. Thank you. So far this is all we have done.

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    Reviewed March 27, 2017

    Very professional staff and very helpful when it came time for me to decide if this was the right program for my needs. I made the right choice. The follow up emails and calls were very reassuring to me and I feel like they have my best interest in helping me get back on track financially.

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    StaffProcess

    Reviewed March 27, 2017

    So far so good. The representatives were very knowledgeable and courteous. I can't wait to get this debt behind me. I definitely will recommend this program to other individuals. This is the first time trying out a program like this and I am impressed. Thanks.

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    Reviewed March 27, 2017

    I'm just getting started but so far everyone has been great. They are very courteous and understanding. Looking forward to working with you in the future. So far everything has been easy to understand. Just hoping I don't mess up.

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    Reviewed March 27, 2017

    So far, everyone I spoke with has been very pleasant and helpful. Since I am new, I can only speak to the enrolling process. I am not able to address how things are handled once you sign up - I am not at that place yet.

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    Reviewed March 27, 2017

    I wanted to get all my stuff lined up and get it looking better so I sought for relief help. Everything with National Debt Relief has been great. They call me when they get a settlement, then they explain it to me and it's up to me whether I wanna accept it. Once I accept it, then we start paying. I'm almost cleared with two out of the six bills that I've taken to them. National Debt Relief has done what they've said so far.

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    Customer ServiceStaff

    Reviewed March 27, 2017

    I had a lot of debt and there's no way to resolve all of it quickly. Also, my expenses were outweighing my income so I felt like I needed to do something to fix the problem. I did a little bit of research and I felt that National Debt Relief seemed like the most reliable. There were a lot of testimonies from people that had good experiences and good reviews so I went with them. It doesn't take too long to get a hold of someone when I call the customer service place. They verify my identity, ask my personal information, and then they ask what the call is about. Usually, it'll be trying to update my draft schedule. They get me over the right department who again verifies my identity. The calls are pretty quick.

    They have also provided guidance. I have one account that was going to court so I had to call and ask exactly what I'm supposed to do about that. I feel like I can trust them. So far, it's given me a little peace of mind. I feel like I'm making progress with these accounts that I was having trouble with in the past versus digging the hole deeper, which is what I was doing before. And as soon as all if this is resolved, I'll have a second chance on establishing good credit instead of destroying it. They estimated two years to get this all taken care of and I've been with them for seven months now. I'd recommend them.

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    Reviewed March 26, 2017

    When I saw the email immediately responded. The call and return email came back so fast. The Q and A also went along smoothly and my account was set up in no time. I hope that this process will lessen my stress over bills and get them paid off as planned. Thank you very much.

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    Customer ServiceStaff

    Reviewed March 26, 2017

    I have a lot of debt and I wanted to clear out credit cards and pay a lesser amount, and then eventually breaking all that stuff. I then looked into relief help, and I went with National Debt Relief. The people I talked to were very nice and professional. They know what they're doing. So far, I've never had a problem with them. They take my phone call, they try to help me, and they send me emails. Overall, National Debt Relief has a great team. I am still working with the program and I'm halfway through it, but since working with National Debt Relief, I don't have to pay out all those bills. It's just one lump sum going out per month. I'm on time, and I'm saving a little bit, too because I'm not paying as much as I used to pay.

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    Staff

    Reviewed March 26, 2017

    My debt was unbelievable and I needed some help so I wouldn't have to declare bankruptcy. I had another company I was using but they weren't satisfactory. Then someone suggested National Debt Relief to me and it has been good. I'm very satisfied. They have always been very responsive. When I've had hardships come up, be it medical or whatever, they always have been able to adjust the plan to cover a certain incident. My creditors aren't bothering me and that was just unbelievable. The payments they've set up are very fair and everything should be taken care of in about eighteen months.

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    Staff

    Reviewed March 25, 2017

    So far the enrollment process was easy, the customer representatives are very attentive and courteous. I am glad I'm able to find this a way to get help. My son in law was the one who found it. All questions and concerns are addressed and I cannot wait to end my debt smoothly. Thank You!

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    Customer ServiceStaffTransparency

    Reviewed March 25, 2017

    Researched before making the decision. This Company is been rate #1 in the Nation. Great experience over the phone. They explained all my questions and their response was very fast. I realized, I was dealing with a very professional Company and employees. I trust this Company and feel very good about it!!

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    Verified purchase

    Reviewed March 25, 2017

    I was paying my credit cards and all I was doing was making the minimum payment so I decided to look into relief help. I use National Debt Relief as somebody to negotiate settlements for me, and so far, my experience with them has been good. I don’t have any complaints. If I meet somebody who is in the same situation as mine, I would refer them to National Debt Relief.

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    Staff

    Reviewed March 25, 2017

    The National Debt Relief team was excellent and very informative. Working with them took the stress away and increased my credit score. Overall, it made life easier and I would recommend it to anybody.

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    Verified purchase
    Staff

    Reviewed March 24, 2017

    I just wanted to thank Yan ** and Paul ** for their help. They answered all my questions and made me feel so comfortable. They truly made this experience much easier for me. Thank you for everything. If I could give them more stars I would!

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    StaffProcessTransparency

    Reviewed March 24, 2017

    I have felt very comfortable from minute one while talking to Eric. He made everything clear. He was very polite and joked around knowing I was very nervous and felt bad because I am not the type of person to cheat anyone. He calmed me down and I carried on. I am very confident that this program will work well and I picked NATIONAL DEBT RELIEF.

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    Verified purchase
    Staff

    Reviewed March 24, 2017

    We had lost jobs and when I had talked to the National Debt Relief team, they were very accommodating and very understanding. They answered every question that I had and the ones I didn't even think about. They were also so nice and so friendly. All my interactions with them has made my life a lot more easier and a lot more comfortable. I have room to breathe now. I would recommend them to anybody who needs help. When someone calls National Debt Relief, he should expect them to do what they say they're going to do. He should also expect them to work with creditors when he thinks that it's impossible.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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