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National Debt Relief Reviews

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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 287 Reviews 56835 - 57035
    Verified purchase
    Customer ServiceStaff

    Reviewed May 17, 2017

    National Debt Relief always contacts me for questions if I haven't used the portal for a while or if there's any upcoming payments, they do reminders. And when I call in for any questions, they're always friendly. Since I am a client of theirs, they go through some authentications to verify that I'm the person who I claim I am. From that, they're off to see the questions I have. I'm close to ending now and the entire experience has been beyond excellent. I would definitely recommend them to anybody who needs to gain their life back.

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    Staff

    Reviewed May 16, 2017

    Debt Relief is Amazing! It is such a relief to know that there is light at the end of the tunnel. The staff is courteous, knowledgeable, and efficient. Thank you so much! I now know that I have a second chance at life with credit.

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    StaffProcess

    Reviewed May 16, 2017

    Very helpful and professional. Easy to understand. Accurate collection of data. A very hopeful first experience. Was at the point where I felt very hopeless about ever getting out of debt. The process was done in a very respectful way. I feel very good about taking this step.

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    ProcessTransparency

    Reviewed May 16, 2017

    Gregg ** was fantastic, explained all aspects of relief in detail, would surely recommend to others. The process was made very simple and straightforward. There was no pressure to commit. Spouse was encouraged to participate, which was a relief. I was able to mull the decision overnight, and gather any questions that I may have had.

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    Price

    Reviewed May 16, 2017

    I was scared to try this but after myself being ill and my husband being out of work for a few month we both were living off credit cards and got ourselves into trouble. With NDR we are able to make biweekly payments for far less than it would be to be paying interest with the credit cards. So I hope it all works out and it's good to go. Cross your fingers.

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    Staff

    Reviewed May 16, 2017

    They were very happy to help me resolve my debt in a timely manner. I greatly appreciate their willingness to help me. The person that helped me was very knowledgeable with the company and genuinely caring about my situation. Thank you for your help. I feel relief for my future.

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    StaffProcess

    Reviewed May 16, 2017

    At every stage of my application and interaction with all individuals involved in the processing of National Debt Relief application to date, I rate the entire experience first rate. I have no complaints or concerns. I would refer your services to others. I now face the same or similar unsecured debt problems and pressures I have faced for the 12 months or longer. The two National Debt Relief individuals I have worked with in this process, Gene ** and Donnetta **, have been very professional, answered all my questions and concerns, to my full satisfaction.

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    Staff

    Reviewed May 16, 2017

    Everyone is very helpful and courteous during a difficult time. When you need help with debt, this is the only company that has a proven record with both their clients and the BBB. I look forward to working with NDR.

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    StaffTransparency

    Reviewed May 16, 2017

    Everything was explained to me very thoroughly by my representative and by the person doing the "welcome". I feel fairly confident that this will work. I would more than likely recommend to friends. I can't wait to have this all behind me, thanks to National Debt Relief.

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    ProcessTransparency

    Reviewed May 16, 2017

    I was very leery of this National Debt Relief program in the beginning. I feel Alex ** has explained all aspects in great detail. I anticipate completing this program with a positive impact. Once completed and satisfied I would definitely recommend to others.

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    Kris increased rating by 2 stars.
    Customer ServiceStaffProcess
    After a positive interaction with National Debt Relief, Kris increased their star rating on June 3, 2017.

    Updated review: June 3, 2017

    After this review was published I was contacted by the company and offered a financial restitution.

    Original Review: May 16, 2017

    I am a 50-something divorced woman who got in over my head with some debt after my divorce. I owed $15,000 on 7 different accounts and couldn't see any way of ever paying them off because of the high-interest rates and only being able to pay the minimum each month. I saw NDR advertised on TV and decided to call and find out what they could do for me.

    Long story short: 2-1/2 years later, after paying NDR over $9,000 of my hard-earned money they only settled 3 of my accounts with balances of $8800. They did NOT settle 2 of them, and 2 others went to Judgments! MY CREDIT IS RUINED and I now have to pay the Judgments which will end up costing me far more than I owed. When they say they will provide legal help if you are sued, it's the worst "legal help" I've ever experienced. It's all done through email and you have to file everything yourself AND you are charged for the "legal help"!!!

    NDR gets their $ by charging you FEES for their very limited services, making a few phone calls. For example, I originally owed $6,000 to Discover. They "settled" it for $4100 and charged me $1500 in fees!!! How is this a benefit to me??? I would have been better off making payment arrangements on my own. I put $400/month into my "account" with them which I could have used to just pay the debts myself. My credit is the worst it's ever been and will likely take many years to recover, if ever. Think long and hard before you sign up for this program. There are other ways to protect your credit and pay things off. I wish I had read a review like this before I ever went down the NDR road!!! I wish I could give them "ZERO" stars.

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    Staff

    Reviewed May 16, 2017

    This gentleman (Christopher) was very nice and extremely helpful. I trust he will get my debts lowered at 70% and will do it quicker than 48 months. I got myself in a very difficult position and I truly feel he can help me get out of it.

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    Verified purchase
    StaffProcess

    Reviewed May 16, 2017

    Five stars to all the representatives of National Debt Relief. A huge burden was lifted after speaking with Royce. Royce made the process easy. Thank you to all the representatives of National Debt Relief. Looking forward to being debt free in 39 months.

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    Verified purchase
    Staff

    Reviewed May 16, 2017

    Everyone was very helpful. Made sure I fully understood what was happening and provided me everything I need to succeed. I appreciated the fact that it felt very secure and gave me the option to have access to a lawyer. I liked how they explained not every company will settle the same but it should average out at 50%.

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    Staff

    Reviewed May 16, 2017

    So far everyone has been amazing. They make you feel like it's going to be ok when you are feeling overwhelmed. Everyone is very kind and informative. I feel that I can finally get out of debt without filing for bankruptcy. That is a huge relief.

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    Verified purchase
    StaffProcessTransparency

    Reviewed May 16, 2017

    Very professional and knowledgeable representatives regarding the entire process. Upfront and no false promises are made. Clear that they will negotiate the debt with each company on your behalf but it is still your debt in the long run. Realistic hope given.

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    Verified purchase

    Reviewed May 16, 2017

    Anthony answered all my questions and worked with me and my debt situation. I am very thankful for National Debt Relief's help with consolidating my debt. I intend to tell my friends how happy I am with their help. I don't know what I would do if they hadn't helped.

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    StaffTransparency

    Reviewed May 16, 2017

    Each team member I spoke with was very friendly, helpful, informative, easy to understand and communicate with. My overall experience was great. I was walked through everything and given great support. I felt like they cared. :) And that they want the best for me. Thank you!

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    Customer ServiceStaffProcess

    Reviewed May 16, 2017

    Everyone were so helpful and friendly. Mr. Nathan ** helped us to get started and the processed were fast. The welcome customer service that I talked to were also friendly and helpful. I will definitely recommend the program. Monthly payment were also reasonable compare to what we are suppose to pay minimum. Our monthly payment cut into almost half, and still will pay it off in 50 months if everything works the way it is plan.

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    Staff

    Reviewed May 16, 2017

    The rep was very knowledgeable, confident and professional. His voice was welcoming and he allowed opportunities for me to ask questions. He ensured me that National Debt Relief was on my side and the goal was to help me become debt free and establish an A+ credit rating.

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    Customer ServiceStaff

    Reviewed May 16, 2017

    We had too much credit card debt. We had tried other ways to get out of debt but it wasn't helpful. Moreover, we had some medical bills that we had put on our credit card. It got to the point where we were paying bills but didn't have money to do anything else. We found National Debt Relief on the internet and they have been very helpful. Before, we were always nervous and frightened about spending. NDR worked out how much we had to put in the bank every month. They had us putting $300 less than our bills in their bank. Since then, we've been putting that money away and saving it. Also, some of our credit card companies have settled with us for a lot less than we owed. We got one card paid off already and we're in the middle of another one. Now, NDR is working on a third credit card.

    NDR's team was knowledgeable, friendly and helpful. They hold your hand. Last week, I talked to them and they sent me an email which I didn't understand. I called them and they told me not to worry as they are here to support me. We're in their program for about four years. Before, we thought maybe there was a way to throw a budget together that would help us. Still, there was no miracle until we found NDR. Now, we can sleep at night and we don't worry about our debt.

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    Verified purchase
    Customer Service

    Reviewed May 16, 2017

    I looked into relief help as besides being massively in debt and going months going, "Okay, what can I pay this month?", I was trying to get the most out of everything. I picked National Debt Relief by reading people's comments and reviews and working with National Debt Relief has been a relief. I’m waiting for this Liberty to take effect that they got me onto, which I’m very thankful for, which will help my credit faster than it would have if I wouldn’t have gotten selected for. So I’m very happy about that.

    Working with them has made my life a lot easier and not necessarily yet where I’m saving money because there was two that they couldn’t take on but I’ve been paying extra on them to get them taken care of. I could see a light at the end of the tunnel. It’s been an awesome experience and I’d recommend them. They notify me a lot on what’s going on and the only time I’ve ever called them was only because it seems like this JC Penney thing is taking a little longer than all the others. It was one of the lowest and I am trying to plan my next month instead of my $4.70 payment, how much is it going to be. But I don’t want to do that until I know for sure that it’s starting next month.

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    Customer ServiceStaff

    Reviewed May 15, 2017

    I was talking to National Debt Relief representative and they tell me that I need to contact each of the payday loan companies to tell them that I want to stop the automatic withdrawal from my checking account. I have done what they asked and I am still having funds being debited from my personal checking account. I thought if I am paying for a service, and I am giving them the right to talk in my behalf, basically, a power of attorney, why am I having to do their job? If there is something that I am suppose to do in this situation that I am not doing, please contact me, email me. My phone is disconnected at the moment because of the funds that are continuing to be taken out of my account. Some assistance would be nice.

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    Customer Service

    Reviewed May 15, 2017

    Had tremendous help in customer service and would recommend the program to anyone. Timely and fast service with quick response. Both gentleman helped me out and sent the documents I needed quickly. Customer service and satisfaction was done in a professional manner.

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    Staff

    Reviewed May 15, 2017

    Since first contacting NDR, I have had a very pleasant and gentle experience. Having so much debt weighs on you mentally and physically. As a salesman, I am extremely impressed with the legitimacy of NDR. They have me covered from A to Z. I have peace of mind knowing they are working my case. My case worker Alexa Wells has been wonderful as well. She has been completely honest and has represented her company, brand and self in the most professional way possible. I am very impressed. Thank you for helping me, I won't forget it.

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    Customer ServiceStaffProcess

    Reviewed May 15, 2017

    My first time ever using a debt relief program and Glen ** was amazing. He was friendly, compassionate, and gained my trust in this program. Hermalia the welcome agent was professional and made the last call painless and easy. If these two are any indication of customer service provided then, I am looking forward to working with your company and becoming debt free.

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    Verified purchase

    Reviewed May 15, 2017

    I just signed up with National Debt Relief and I am happy with the enrollment process. It will be determined later if I am satisfied after we start seeing results! I look forward to the day that I won't have to juggle accounts to get min. payments made.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 15, 2017

    I cannot tell you how informative and clear Jaison was with me on the phone through this whole process. This is tough subject matter and there is a lot to go through, but he was patient and answered all my questions reassuringly. I feel confident that my path to debt relief will be successful. Thank you so much!

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    Customer ServiceStaffTransparency

    Reviewed May 15, 2017

    All questions were answered to satisfaction. All forms were gone over and well explained. Your representative did a wonderful job and was very cordial and informative, she was able to answer all my questions with direct and purposeful answers. No beating around the bush, which is now I think this needs to done.

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    Staff

    Reviewed May 15, 2017

    Personnel are well trained and are very knowledgeable. Put you at ease and are easy to understand. I'm glad that out of the many companies out there I went with number 1. Excellent service, presentation, expertise, program, and savings on my debt.

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    StaffProcess

    Reviewed May 15, 2017

    I am thoroughly pleased with this program. The representatives were very helpful and knowledgeable about the program. I feel really at ease at being a participant in the program. I wish I had notified the program a long time ago.

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    Customer ServiceStaffTransparency

    Reviewed May 15, 2017

    I contacted NDR last week as someone drowning in credit card debt. Your representative Lauren ** calmed me with her compassion and competence and patiently explained the outlines of NDR's program with its benefits and cautions. I have been favorably impressed with all of NDR's customer service staff I've dealt with for their competence, courtesy, and helpfulness. With my acceptance into the program I now have reasonable expectations of resolving my debt in 42 months. The feeling of relief is greatly welcomed.

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    Staff

    Reviewed May 15, 2017

    Good experience. Very patient, and helpful, very informative. Hoping to possibly change my future for the best. All information provided was useful. I would most definitely recommend to a friend or family member. I look forward to this journey in changing life.

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    Verified purchase
    Process

    Reviewed May 15, 2017

    This was a process I had a lot of time to think about. I always made payments on time. I just could never get ahead of my debt. They made the whole process easy and stress-free. I would recommend them to anyone.

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    Process

    Reviewed May 15, 2017

    I'm very pleased so far! It's much better than "Christian Debt Counselors" would have been! It's a great program. There's minimal fees to pay upfront. It's a program that I can afford which is very important to all of us concerned!

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    Customer ServiceStaff

    Reviewed May 15, 2017

    The service representatives were so nice and thorough. They understood your goals, and they want to help you get there. Great people! The help is offered from the beginning of the call, and doesn't change throughout the process. They are caring and helpful.

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    StaffProcess

    Reviewed May 15, 2017

    Great job. They were very thorough during the initial process, as well as easy access to gain all the information I needed to complete the process to relieve my debt. I also would like to point out that from the time I initiated contact with them was a turnaround of 48 hours. Very efficient. Thanks.

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    Staff

    Reviewed May 15, 2017

    I don't always highly recommend them as they have eased my mind considerably and have made my life a lot easier. Very friendly staff and helped me through a lot of things I was unaware of. It also made me feel more secure in the knowledge that I also have legal assistance.

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    Customer ServiceStaff

    Reviewed May 15, 2017

    Very easy to understand, answered all our question. Very polite and very professional. All paperwork has contact information in bold making it easy to find. Great communication with emails, everything is printable so hard copies can be made and kept, along with digital.

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    Staff

    Reviewed May 15, 2017

    The gentleman I talked to was great. He answered all my questions and some I forgot to ask. I can't say enough good things about him. He was very patient with an old woman. Thanks to him. He need a raise or at least a bonus for putting up with all my questions.

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    Staff

    Reviewed May 15, 2017

    Very helpful and patient with questions. Easy to contact and I always speak to a representative. It's been such a relief having National Debt Relief act in my behalf to resolve all my credit problems. They've made a very frustrating problem completely manageable. I'm so glad I contacted them.

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    Staff

    Reviewed May 15, 2017

    The staff at National Debt Relief has made this transition into setting up a more comfortable payment plan to pay back my creditors. They are knowledgeable and easy to speak to. Looking forward to us working together on a settlement with my creditors so that I can get out of debt in shorter time.

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    Customer ServiceStaffProcess

    Reviewed May 15, 2017

    A friend introduced National Debt Relief to me and I read online reviews. The team at National Debt Relief was nice and the process was straightforward and easy. They asked a bunch of simple questions about my income, what happened, why I think I’d need it, and all those other stuff. After that, they got back to me with an answer. Working with them has been amazing and has allowed me to have more financial freedom.

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    Customer ServiceStaff

    Reviewed May 15, 2017

    My son needed help with his bills and he thought that National Debt Relief was the best thing at that time. We’re both making the payment to National Debt Relief and I’m helping him a little bit. The people there were courteous and they helped him a lot. However, I had a situation where I called one time to tell them that we weren’t able to make a payment. The gentleman said he wouldn't take out the payment from my son's account, but my son said that they did. I guess I didn’t call in enough times and we're supposed to call a week ahead. I ended up having to give the payment back to my son the next week and he was very upset. But overall, it was a good experience and I would recommend them to a friend.

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    Process

    Reviewed May 14, 2017

    I had to stop working due to an injury and I couldn't pay some of the bills so it piled up. I looked into relief help so I can get rid of all these debts. Then I heard about National Debt Relief from my grandmother. Their program helped me out a lot and it's wonderful. I'm still going through it right now and I paid off a couple of debts already which is really great.

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    StaffTransparency

    Reviewed May 14, 2017

    Great company to work and speaking with. Nice and friendly. I will pass this company to other. I am glad to have found good people to working with me. Keep up the good work and helping people's moving forward in life. You have made everything clear and understanding. All details going over everything with me. Thank you.

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    Customer ServicePriceStaff

    Reviewed May 14, 2017

    I called three of the credit card companies that I owed money to. I needed them to reduce the interest rate so I could continue payment, but all of them said they couldn’t help me. I used the money on the credit cards to buy commodities. And when the market didn’t go up, I was able to sell the commodities off to pay for the credit cards. I explained this to all three credit card companies but they all said, “The only way we could help you is if you stop payments on this and then we could come back and negotiate a deal with you.” And I thought, “How stupid is that?” I’m telling them what my problem is and they have a record of my prompt payment for years. That wouldn’t work.

    I had to have some debt relief and so I called National Debt Relief and got started. If the credit card companies had agreed to help me along, I never would have had to use NDR. They reduced my payments from $4500 to $1795 a month and that helped. The NDR team have all been very pleasant. When I had a question, they would answer. If they couldn’t answer it then, they would call me back. So, I’ve been very, very happy with the service they’ve provided. This was one way I could solve my dilemma where it has caused my credit rating to plummet from 840 down to 690. But in my esteemed age, I have no use for a good credit rating. NDR has been very helpful and I have no qualms about recommending them.

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    Customer ServiceStaffTransparency

    Reviewed May 13, 2017

    It was so nice to talk to someone who was honest and clearly explained every step with honesty and my interests in mind - and no one else's! He was responsive and called when he said he would! Thank you so much for your help Earl!

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    Staff

    Reviewed May 13, 2017

    Chris ** was excellent. He was very professional and caring. I am excited about getting rid of my debt, and I hope that everything goes smoothly. Thank you. I think that I will be able to pay the $252 a month, and I am looking forward to my 1st settlement.

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    Customer ServiceProcess

    Reviewed May 13, 2017

    So far I am very impressed. Salvatore ** did an amazing job helping me understand how the program works. Definitely helped me make my decision. I have been faxing any emails I've received and within an hour or so I get an email back stating it was received. I am much relieved.

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    Staff

    Reviewed May 13, 2017

    Yasha ** is far and away a joy to talk to when you're going through such a hard financial burden. This gentleman made this definitely feel like the right decision for my wife and I to try to get our finances back to a situation we can afford without the worry of how much further we are going to bury ourselves before we lose everything. I truly hope this program is as good as it sounds (in such a bad situation for us). Thank you and God Bless Yasha.

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    Staff

    Reviewed May 13, 2017

    I'm glad I finally am doing something about the debt that I'm drowning in. Did a lot of research on different options for debt relief. I've never had such a friendly, easy, and informative experience in my life. You guys are really helping me get back on my feet. Thank you NDR!!!

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    Customer ServiceStaff

    Reviewed May 13, 2017

    National Debt Relief got rid of a lot of my creditors and they're still working on some of the heavier ones now. They've done very good. The attitudes of all their staff are very professional and they really put me at ease when I came to them. I liked the way the lady who interviewed me talked. I could the see the sincerity in her voice and she really helped me out. She was able to get my paperwork started. They call and keep me in the loop on what's going on, what they can do and what they can't. Everything's been working out. I make sure my money is there and on time and then there won't be no problem. I'm retired so it’s almost from payday to payday. Since working with National, I have a little money left. And then when something comes up, now it’s not hard on me

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    StaffProcess

    Reviewed May 13, 2017

    I wanted to better my credit and clear my debts. I looked into relief help and it seemed like a legitimate way of getting my debts paid in a very short time. I also wanted to get a credit because, at that time, I was thinking about my future like buying a house, a car and I knew I couldn’t do any of those things with my credit. National Debt Relief helped me organize my debts and pay them often. Also, their team was very friendly and helpful. They answered all my questions and my concerns and I was very satisfied with the answers.

    When I signed up for the program, I thought they will look at my credit report and pick out all the debts that I had and enroll it into a program. And then yesterday, I went to make inquiries in buying a house and the person ran my credit. That's when I realized that I had two more outstanding debts that I didn't know about. I thought everything was in the program. The rep told me that I have to take care of these debts before I move ahead and sign a house. I'm told that it's not in the program but they knew about one of the debt. I told them I wanted to do all of it and they told me very clearly that we cannot add a federal loan. Other than that, everything else was fine. I'm almost done with the program so that's a relief because I don't like walking around thinking that I owe this and that.

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    Staff

    Reviewed May 12, 2017

    I was in some serious cc debt, after speaking with this company they were able to set up a plan to help me with my cc debt. Everyone I talked with was very helpful and very organized. I would recommend them to anyone needing help with debt.

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    Customer ServiceStaff

    Reviewed May 12, 2017

    I had called about relieving some of my debt relief and it was on a Saturday and I was able to get the help that I was needing and the associate was helpful and professional. I would certainly recommend this to anyone that is going through a financial hardship.

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    Staff

    Reviewed May 12, 2017

    Friendly, helpful, intelligent, understanding... They were easy to talk to and discuss an embarrassing situation to be in. Giving an opportunity to get a past a mistake and see a light in the not so distant future. This will make it easier to move on and plan on better things.

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    Customer ServiceStaff

    Reviewed May 12, 2017

    I enjoyed speaking to your customer service, and look forward to settling my credit card debt in a timely manner. Your team is very professional, and trust my experience will be a good one. I would refer my friends to you at any time in the future. Thank you for your wonderful service.

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    StaffProcess

    Reviewed May 12, 2017

    I am new to this entire process and was a little apprehensive at the start. Sharde put my mind at ease and was so kind and helpful. I am committed to climbing out of the debt hole that I am in and I appreciate the support and knowledge I have gained so far through NDR. I started this process yesterday and I think last night is the first time I have slept well in about 1.5 years. I understand that this will be a slow and maybe even painful process for me at times, but the peace of mind that comes with knowing that in 4 yrs I will be completely debt free is a wonderful gift. Thank you.

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    Staff

    Reviewed May 12, 2017

    Very helpful and excellent service. Will definitely share this with others if they ever need help with their credit debts. I know I made the right decision by doing this to help me get out of this debt I'm in. Again, thank you for helping me with all this.

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    Staff

    Reviewed May 12, 2017

    It is difficult and embarrassing to make the decision to consolidate for relief. Everyone at NDR with whom I spoke was very reassuring and non-judgmental. They couldn't have been more professional. At the end of the day, I felt relieved and not so embarrassed because these people made every effort to make my decision to do this as painless as possible. Thank you!

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    Customer ServiceStaff

    Reviewed May 12, 2017

    These people I talk to were great. They didn't rush you, they were just wonderful and nice. They went slow so you could understand every detail, they welcome call. Those people were excellent and made sure you understood everything you were told and didn't rush you through anything. They know how to treat people and give respect to you.

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    StaffProcess

    Reviewed May 12, 2017

    The staff is very friendly and helpful. I have a very positive feeling that this will be a painless and stress-free process. The process is easy and extremely straight-forward. I'm looking forward to being debt free with the assistance of National Debt Relief.

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    Reviewed May 12, 2017

    They were responsive on what they said they were going to do. They were timely on their phone calls and appointments. They were very thorough in explaining. Very nice and considerate. I would definitely recommend them to anyone in need of unsecured credit debt.

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    Customer ServiceStaffTransparency

    Reviewed May 12, 2017

    Great all around explanation and plus Helpful good guidelines. Like the style hoping this is it for. Paul ** great Guy, relaxed and easy. Thank you so much for your help. Hope to use you again. Thanks a lot. Great customer service. Everything seems simple and easy to use.

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    StaffTransparency

    Reviewed May 12, 2017

    A pleasure to use! Very friendly and very knowledgeable. Helped a lot when I needed help and they explained everything very clearly. I would recommend them to anyone who might need their services. My only regret is not knowing about them sooner.

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    Reviewed May 12, 2017

    When discussing my options, I was given all the answers to my questions immediately and was given the confidence to pay off my debt! Very informational and came highly recommended to use. Discussing what the company does and how it works was very easy to understand.

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    Customer ServicePriceStaff

    Reviewed May 12, 2017

    National Debt Relief has been a life saver for me. I was in an accident a couple of years ago and lost my job doing in-home care. I was going to get certified from the state of Washington, got a head-on collision and I wasn't able to even take the test or allowed to lift certain weights anymore. I lost what I was going to be doing. I'd already been retired twice and then this was going to be a supplemental. I was expecting a lot more from my insurance to kick in and it barely covered anything. I was left with all these charge cards that I charged up because I was expecting to get a settlement. I'm on a fixed income and social security so I was drowning, stressing out all the time.

    I called National Debt Relief after I heard them on the radio. It's going to take me about three years or more to get everything settled but it has been taking such a whole weight off my shoulders. I'm still really tight as far as the money but nothing like it was and not all these interest and phone calls, and it was horrible. It's a really good way to get yourself out from under these messes you get yourself into. They've all been very nice and helpful. I don't have any credit cards now and I don't plan on getting any but I talked to somebody recently about agreeing to a new settlement for one of the credit card companies. They're very good about letting me know. I just get the certain lump sum taken out every month the same day and that builds up until they can negotiate with a different creditor. I've been very happy with them.

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    Customer ServiceStaff

    Reviewed May 12, 2017

    I was having financial problems when my husband lost his job. He was a police officer for 25 years and then he retired. His retirement helped some, basically pays the house payments. But he needed to get another job and finding a niche after you're in that profession, that's all he knows. To make ends meet, I let some bills go especially credit cards 'cause the most important thing was to have a roof over our head. So credit cards got behind a couple of months and I tried another company but didn't really see a lot of progress with them. Then husband lost his job again so I quit paying them.

    I didn't know where to turn anymore. I have filed bankruptcy before and it's been 10 years ago and I did not want to go that route again. I wanted to make sure my bills were paid up. Also, I've always been very concerned about my credit rating, credit report and paying bills on time. Once I got into problems financially and I was getting overcharges, that stressed me out.

    Then my husband finally found something that he's happy doing full-time and we're good. So I got hold of National Debt Relief and they've helped me work out deals with different creditors. I've been very happy with the service. They let me know what's going on and if there's any questions, I can call them. When we originally talked, they estimated it would take three years before everything is settled and I've been with them for a year and a half now. It's knocked off the money I owed and knowing that I'm gonna get them paid off and making my credit better is a big relief to me. They have made my life manageable and I was able to work out a payment that I can send them twice a month. They've been very helpful to me and I'm really grateful. I've actually told other people about the company.

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    Process

    Reviewed May 11, 2017

    We have just took the first steps to this process and it has been very smoothly. They go over everything for you and make sure you understand completely before go on to the next step. So far we are very happy with our experience with National Debt Relief.

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    ProcessTransparency

    Reviewed May 11, 2017

    At each step of the process, they explained the whole process and how this was going to unfold. It means a lot to me to know what to expect. They were concerned that I understood the entire process, and answered any questions that I had.

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    Staff

    Reviewed May 11, 2017

    The experience with Bradley ** was extremely professional which I find rare in today's service industry. He was very informative and projected a confident manner as well as a genuine concern for the financial health of my family. He also offered sound advice for other services we should pursue such as the legal agreement within the program. He is a well spoken person who understands the dynamics of personal finances and is a great asset to me and my family.

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    Customer ServiceStaffProcess

    Reviewed May 11, 2017

    When calling your company I was very insecure with the process. I choose to speak with a person rather than attempt electronic means to set up my debt recovery. The service representative Matthew ** was very understanding and helpful. Furthermore he was honest about questions I had and whether he had the knowledge base to properly answer them and not just give an answer without properly knowing. I hope to ensure a proper relationship with your company in resolving my issues.

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    Staff

    Reviewed May 11, 2017

    The customer rep I had was very thorough and answered all of my questions. He went over all details and never hesitated to go over pieces a few times to make sure I understood how everything worked. I liked that there was follow-up after to make sure that everything was understood before things were finalized just in case there was any confusion.

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    Customer ServiceStaff

    Reviewed May 11, 2017

    The ease of applying and being accepted has really lifted a weight off my shoulders. I can't wait to be debt-free and get my finances back on track. The customer service specialists are very knowledgeable and friendly and put me at ease when speaking to them.

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    Staff

    Reviewed May 11, 2017

    I wanted to combine all my credit cards to bring my payments down. The person who helped and advised me was very good and understood my problems. He helped me with my goal. I feel a bit of relief from my debts. Did I do the right thing, I believe so. All my questions were answered and I was never pushed into something I did not want.

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    Customer ServicePriceStaff

    Reviewed May 11, 2017

    Excellent Customer Service and very friendly representatives! I feel very confident and secure that my debts will be resolved in a efficiently and timely manner. The cost is reasonable and fits into my budget perfectly. I am really happy with the National Debt Relief services.

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    Customer ServiceStaff

    Reviewed May 11, 2017

    I was drowning up to my eyeballs in debt. National Debt Relief has made it so I can sleep at night without worry! I cannot thank you people enough for what you do! Keep up the great work and exceptional customer service!

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    Staff

    Reviewed May 11, 2017

    National Debt Relief was helpful and supportive during our time of need. They listened to our questions and were willing to provide the best ways to resolve our debt. Everyone we have come in contact with has been friendly, understanding, and courteous. We are relieved we have made the right choice.

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    Customer ServiceStaff

    Reviewed May 11, 2017

    I had a very pleasant experience dealing with NDR. They made it very easy for my husband and I to apply and did not make us feel like we were idiots for getting ourselves into the mess that we have created. Chris answered all our question and made us feel very comfortable in moving forward with the program knowing that all our needs would be met and that we could always call if we had questions. I would not hesitate to recommend someone to them.

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    Customer Service

    Reviewed May 11, 2017

    I was hopeless & afraid when I first called NDR. The voice on the line was comforting & nonjudgemental. That gave me the courage to take control of my situation. I have enrolled in the program & am looking forward to eliminating my debt. Thank you NDR & Doug!

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    Staff

    Reviewed May 11, 2017

    Shea ** is an excellent consultant specialist. He was very patient with me when I asked him a lot of questions. Some of them I repeated to him several times and he didn't get upset. Thanks National Debt Relief. Whenever I have a friend I will tell him about National Debt Relief.

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    Staff

    Reviewed May 11, 2017

    We find we no longer can deal with the debts we have. We were directed to your company and tried to see if you could help. We found the representative very helpful and understanding. We just enrolled so we are anxious to see how much you can help us with our debt problems. Thank you for any help you can do.

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    Online & AppStaff

    Reviewed May 11, 2017

    I just started an account with National Debt Relief. The application process was easy and the person that assisted me in the application process, Meloniece was very helpful in explaining my options. I will be glad to give another rating after my debts are taken care of.

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    Customer ServicePriceStaffProcessTransparency

    Reviewed May 11, 2017

    Our kids are getting older and our needs are getting more. We earn good money but more was going on my credit card debts because that’s when we were struggling. We were getting frustrated in our life so we decided it was the right time to get relief help. We were searching online about the different companies then we've come across National Debt Relief. We called them, and James, the agent who we were talking to, was an awesome guy. He explained to us everything. The first call was just a welcome call, then they called me with all the information, emailed and then signed. Finally, they enrolled all of my cards and they started negotiating with them.

    I liked the process and it’s not too much. National Debt Relief kept us updated with every information by calling or emailing me. Once I approve it, then it'll go further from there. But the interest rate is truly high in my eyes. The fees they are charging was 21%. People are coming to them because they're already struggling to get debt relief. I told the rep about it, and he said he cannot do anything on that. Then I talked to a couple other representatives and everything was good. If somebody in the higher department can read this, see if they can do something for people coming to them with the intention of relieving the debt. I know the interest rate includes all the lawyer fees and all that, but surely, 21% is a bit higher. Otherwise, everything is good. National Debt Relief is awesome. Right now, our situation’s just getting better but we're hoping it would be much better after we are done completely.

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    Customer ServiceStaff

    Reviewed May 10, 2017

    It was really hard keeping up with Toya **. She talked too fast. Acted like she was in a hurry to get off the phone. Everything else has gone very well. Vanessa ** was the person I was suppose to talk to, but she had already left. The number she left in my e-mail was **. This was a AT&T number.

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    Staff

    Reviewed May 10, 2017

    The staff is all great in explaining everything to me. I would refer them to friends. I was so upset for what I have caused myself (money worries). They have relieved some of those for me. I will be debt free in 3 years and 5 months.

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    StaffProcessTransparency

    Reviewed May 10, 2017

    Both Adam and Johnathan were friendly, clear, and patient service representatives. They answered every question and ensured I fully understood the process. I am looking forward to successful resolution over the next few months and moving towards a solid financial future thanks to NDR.

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    Customer ServiceStaff

    Reviewed May 10, 2017

    Everything was good in the beginning and I was willing to start the program but when I was concerned about my money situation and not being able to mail payments just yet, Valentine got very rude and hung up the phone. He was very unprofessional and was not showing concern about the situation. My situation is deeper than I described so all I wanted was a confirmation about how things would be if I wasn't able to keep up. His choice of words which I won't say led me to become very upset, I will not recommend this company to anyone I know.

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    Customer ServiceStaff

    Reviewed May 10, 2017

    My account was started with Carter ** and due to a change of job, I had to restart and Brandon ** took care of everything and got me back on track. These two gentlemen are awesome individuals and have first class customer service skills.

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    Customer ServiceStaff

    Reviewed May 10, 2017

    I called National Debt Relief the summer before enrolling in law school completely overwhelmed by how I was going to pay off my debt while being a full time law student. The woman who answered my initial call and email was so kind and answered most of my questions before I could even ask them. I am saving almost 45k while I am in school just by enrolling in this program. Thank you National Debt Relief!

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    Customer ServiceStaff

    Reviewed May 10, 2017

    The representative was very pleasant and professional throughout the entire call. I wasn't able to pull up my email while we were on the phone, but her knowledge made it very easy to understand what the information in the emails were about. I have no doubts that there will not be any issues for me as I sign the documents. Great job! Thank you!

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    StaffProcessTransparency

    Reviewed May 10, 2017

    I applied for assistance with credit card debt. I received assistance swiftly, and professionally. The representative was knowledgeable and took her time to explain the process step by step. It was easy to connect with the organization and no judgment or criticism was displayed on me or the organization.

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    Staff

    Reviewed May 10, 2017

    In what is not a very pleasant situation, NDR was very polite and provided great service. Just starting the service, time will tell how the process goes along. Will most definitely refer friends or family finding themselves in a similar situation.

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    StaffTransparency

    Reviewed May 10, 2017

    Everyone I talked to was exceptional and friendly. Keith didn't stop until we were able get us on track to relieving our debt. He was easy to talk to and explained everything in an easy to understand way. I will be recommending you guys to anyone I know that needs help with their debt.

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    Customer ServiceProcess

    Reviewed May 10, 2017

    So far so good. I am new to program, but it sounds promising. Just to get away from the annoying phone calls will be worth it, and fee charged is reasonable if it works as they say it will. Either way I am going to try it and hope that it works. Will be nice to be debt free finally.

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    StaffProcess

    Reviewed May 10, 2017

    Myles was amazing. He made me feel comfortable about the process. Everyone I spoke with made sure I understood what was going on and what the next steps would be. I would recommend National Debt Relief to anyone who is looking for help to get out of debt.

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    Staff

    Reviewed May 10, 2017

    Andre was awesome. He covered all information not once but twice and made sure I understood everything before proceeding. Give him a raise!!! I couldn't have asked for a better representative or better deal that he offered. Too good to pass up!

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    StaffProcess

    Reviewed May 10, 2017

    Jonathan is friendly, professional and knowledgeable. He answered my questions and was respectful of my concerns. Intake process was efficient, user friendly, client centered and user friendly. I am optimistic about working with the program. I would recommend this program to others.

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    StaffProcess

    Reviewed May 10, 2017

    I was so terrified to get help. I didn't realized help like this existed. Your team has been so wonderful and I am forever grateful! I cannot wait to conquer my debt and be free! Anika helped me through the starting process with such grace and made me feel so comfortable. Thank you so much again, Anika!

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    StaffProcessTransparency

    Reviewed May 10, 2017

    The debt specialist that worked with me was great and if she represents the rest of this company I am happy this is the one I chose. Everything was explained clearly so I could understand. Questions were answered in a way that made sense and there was no pressure to commit myself to this program. It was my decision.

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    StaffProcess

    Reviewed May 10, 2017

    I don't know my complete registration would include a Welcome Call. But it was helpful, because made understand the whole process quicker. The person I spoke was professional and encouraging. Look for great things to come from this experience. Most of all more leisure time and relaxation.

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    StaffProcess

    Reviewed May 10, 2017

    My rep is Chris **. Easily one of the most personable and caring people I have ever worked with over for this type of service. His attention to detail, he always exuded patience and professionalism, and followed up with me diligently to complete the process. He gave me complete confidence in NDR and their services. Great service, great people. Thank you!

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    Customer ServiceStaffTransparency

    Reviewed May 10, 2017

    We filed for bankruptcy before and it didn't do us any good. We're getting head over heels with bills and there's no money coming in to pay them sp we decided to look into relief. The team members at National Debt Relief were really helpful. Their guy helped and walked me through everything that was needed to be done and explained things if I had questions. I didn't have any issues with them but there have been times that I needed to rearrange my payment. They told me that they can't and that it has to be within a certain amount of days. But sometimes, I don't have that many days to call and change something. There were things that I needed to be done and sometimes they're last minute. But they were great and I've tried recommending them to my in-laws.

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    Customer ServiceStaffTransparency

    Reviewed May 10, 2017

    My experience was excellent and everybody I talked to were great especially Lana. I look forward to everything you guys have in-store for me. Thanks again for all your help. Great team. I will definitely recommend friends and family because the team took time to explain and let me know ahead how long the process will take. I was really impress by that.

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    Customer ServicePriceStaffProcess

    Reviewed May 10, 2017

    I've been approached by a company and that started the idea of getting relief help. I was cold-called and then I decided to look at different companies and National Debt Relief seemed to be the most credible. Everything has been good and they have been proactive. They call if they get an offer to pay off a loan. They offered a loan to pay off the entire amount but it didn't seem to be right since it was gonna increase my total payout amount and the price was high, but I understand that was for offering some options. But they're continuing to work on it and they're doing a good job.

    They're helpful with understanding the process that they're going through to get it all done, and they're easy to get a hold of when I have any questions. They've been able to close a few of my accounts and get a couple of them paid off, and they're dealing with the calls from the creditors so it has reduced my stress. My credit score is still low so I'll see how it goes in a couple of years. But so far, so good.

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    Reviewed May 9, 2017

    They got me a very doable payment to an out of control nightmare I've been in for years. I'm hoping this will get me out of an otherwise unfixable problem that I really had no choice but to ignore over the past couple years after being screwed over by the world's worst company that I worked for.

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    Customer ServiceProcessTransparency

    Reviewed May 9, 2017

    Was explained everything with accuracy, compassion and easy to understand. Very willing to help. Overall the process was with ease, knowledge of product, and what can become embarrassing, was not made to feel as such. The welcome call just confirmed that I made the correct decision.

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    Reviewed May 9, 2017

    Helping me pay off credit cards and bank note without defaulting on the loans by negotiating with the creditors. This way I won't feel as though I have stolen anything. Health is bad but my dignity will still be tact. Southern way of thinking, TY.

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    Process

    Reviewed May 9, 2017

    Robert said he hears it all the time, "I should've done this a long time ago." The whole process took less than two hours. They were thorough and streamlined everything. I expected the assistance to be laced with subliminal judgement, but not at all. I was comfortable. So very pleased with my treatment. I think I just got my life back...

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    Process

    Reviewed May 9, 2017

    I was in need of financial advice and help getting rid of my debt. I heard Clark Howard talking about the National Debt Relief program and it seemed the perfect solution to my financial stresses. This program has already surpassed my expectations. I'd recommend this program to anyway who is currently in a hole of debt and ready to climb out to financial freedom.

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    StaffProcessTransparency

    Reviewed May 9, 2017

    Shea has been great in guide thru my getting started process. He explained everything very well and let me know step by step the process of program. He also was patient and work with me to get in touch with me at my convenience.

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    Customer Service

    Reviewed May 9, 2017

    The name says it all. You feel relieved and protected. Great customer service. LOVED EVERYTHING! love how you can work thru emails and signing. Being a busy mom of 3 feels great! You cannot go wrong here! You will feel relieved and worry free! GIVE IT A SHOT.

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    Customer Service

    Reviewed May 9, 2017

    I was at wits end!!! Then I thought consolidate. I found National Debt Relief... rated #1 and a five star rating with the Better Business Bureau. Ms. Sue ** and the customer service department have gone above and beyond to help me, and I feel like I will soon be seeing the light at the end of the tunnel. I would highly recommend National Debt Relief to all my friends and family. Thanks Again!

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    StaffTransparency

    Reviewed May 9, 2017

    Brandon was extremely helpful, professional and caring. He made a very difficult situation seem easy to resolve. He explained everything and answered all my questions. Best thing I ever did. I would recommend the National Debt Relief Program to anyone who is struggling to made more than the minimum payment due.

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    Customer ServiceStaffProcess

    Reviewed May 9, 2017

    I would love to commend your company on your outstanding customer service representatives - Carlos and Contessa. They both made the whole process so easy and they were both so friendly and gracious. It was a pleasure to work with them.

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    Customer ServiceStaffTransparency

    Reviewed May 9, 2017

    I had too many credit cards that were way overdue and to get my life back together, I looked into relief help. I did research on Google and after reading through several ones, I picked National Debt Relief. Everybody I've talked to has always been real nice and I've always had a good experience. However, I had one of those that I sent them call and tell me that there was a court date that I had to go to if I didn't pay a certain amount to get rid of that account. I was upset about that because I thought NDR initiated talking to those people but I ended up taking care of it. I didn't go to court, thank God.

    NDR talked me through it and made me understand what was going on. They explained everything to me and calmed me down when I was so upset. Other than that, it's all been good. It's already been over a year and working with them made me feel like I can breathe. They've helped me take care of my debt and not have it breathing down my neck. It's amazing and it feels good. We're still working on a few of them for about another year but I realize that it will be slow-going.

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    Customer ServiceProcessTransparency

    Reviewed May 8, 2017

    Excellent job from Kenneth **. Clear, to the point, as well as clear on the downsides. All points were clearly explained and questions answered. I believe I made a good decision. The whole process went smoothly and convincingly. I wish I would have called earlier.

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    Reviewed May 8, 2017

    They have been very helpful & read every detail along with explaining the circumstances of the agreements. They have constantly stayed in contact with me since I have signed up. I'm excited to have National Debt Relief on my side to help me get out of debt.

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    Customer ServiceStaff

    Reviewed May 8, 2017

    What a relief. I am glad I called. Now I can relax a little more thanks to the people working here. All questions were answered and now I am confident that I can be debt free. Thanks Ray and once more it is very good to be stress free and have life going again!!!

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    Staff

    Reviewed May 8, 2017

    This has been such a weight lifted off me and Anthony was so helpful and reassuring. I hope to be Debt free soon and look forward to starting fresh. In life you never know when a illness will strike and that with children and one parent working it's been really difficult. So NDR thank you for helping us.

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    StaffProcess

    Reviewed May 8, 2017

    Entered Debt Relief Program. Everyone I have spoken to, thus far, was helpful, respectful and non-judgemental regarding my credit situation. They are as eager to help me become debt free as I am. I am optimistic about the program and feel that joining the program was the best possible decision I could make.

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    Reviewed May 8, 2017

    I LOOOOVE National Debt Relief. Having been careless about credit card spending, I got myself into HUGE financial binds, paying so much money monthly with most of it not making a dent on my debt. Thanks, NDR for financial freedom!

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    Staff

    Reviewed May 8, 2017

    Good experience in general. Staff understood my needs. I hope same service from post sales department in order to take care of the creditors as soon as possible... I like the flexibility on making my payments and dates. I think you must hire representatives with better Spanish language.

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    StaffProcess

    Reviewed May 8, 2017

    You just can't imagine the relief at getting help with all things financial, it's just too much for a new widow to handle. Thank you for taking the time to help an in over their head person. The staff was courteous, walking me through each step and thoroughly explaining how the process worked.

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    Staff

    Reviewed May 8, 2017

    I have a good experience with National Debt Relief for now. I got a peaceful of my mind and now I can save money to do more stuff. I have a friend. She had the same problem like me. I am going to recommend her to you guys. I know National Debt Relief can help her out of debt. Thanks again NDR.

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    Customer ServiceStaffTransparency

    Reviewed May 8, 2017

    I thought of looking into relief help so I could consolidate my bills and not go bankrupt. I sought help from National Debt Relief and the interactions I had with their team have been good. I’ve had a hard time sometimes understanding how the money works though and I feel like I didn’t get a good explanation about that. For example, I have a bill that they're paying $100 a month off, and I'm giving them $300. I'm then wondering why they can't pay more on that bill but I've never been able to get a good and straight answer on that, and I'm a little confused. Other than that, they've been very helpful, always reassuring, and keeping me up to date on things. They've also done well with negotiating and I would recommend them. They’re there when one calls them and are willing to answer any questions, so I'm happy with that.

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    Staff

    Reviewed May 8, 2017

    I'm extremely pleased so far with the service I have received. I know I have a long journey ahead, but so far, everyone has been extremely courteous and friendly, and very willing to help with my situation. As of right now, I would recommend this company to anyone!

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    StaffProcess

    Reviewed May 8, 2017

    They are upfront and totally honest. I have contacted them before, changed my mind at that time, and all my money was refunded promptly. NO HESITATION IN RECOMMENDATION. The process is easy and all the information is secure. They assisted me when I really needed help.

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    Reviewed May 8, 2017

    Great!!! Awesome!!! I want to thank you guys for making everything easy. It's like the weight and stress is gone. I feel more relaxed and ready for the future. I look forward to working with you to making my life more enjoyable. Really would like to thank Calvin and Jose for answering all of my questions. Thanks guys!!!

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    Customer ServiceProcess

    Reviewed May 7, 2017

    They have been so helpful through the entire process. Whenever I ask a question, I can send an email and get a quick response. They are not here to judge your situation but to offer help. We couldn't get ahead because of all of our credit debt. It is such a relief for my husband and I to finally see a light at the end of the tunnel. Can't wait to be credit card debt free!!!

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    Customer ServiceStaff

    Reviewed May 7, 2017

    I had too much debt and I didn't know how to handle it. The team at National Debt Relief was polite and kind. They always asked about how my day was going, which I really appreciated, and everyone was really helpful. It was the best customer service I probably ever had among any business I've interacted with. Overall, it was an excellent experience. I no longer have any debt, and that's awesome.

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    Transparency

    Reviewed May 6, 2017

    Bill was very helpful and patient with us walking us through the paperwork. Thank You Bill for taking the time to explain everything and setting up a payment plan that is comfortable for us to work with. We have been in a struggle to make ends meet in the past and this will help me get my credit back on track. Thanks again Bill.

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    Staff

    Reviewed May 6, 2017

    So far I am very much satisfied. I gave 4 stars now because I've only just enrolled. I am sure that if I have the same kind of personal interest and easy to talk representatives I will give a 5 star in the future.

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    StaffProcess

    Reviewed May 6, 2017

    Just signed up!! Thus far it's been a smooth and simple process. And I am on my way to being debt free. My best friend referred me to this program, they are well acclaimed by the BBB and I believe they are here to help.

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    Customer ServiceStaffTransparency

    Reviewed May 6, 2017

    So far, it's been a very good experience! Ben ** was the representative I dealt with and he was fantastic; he walked me through everything a couple times so I could make sure I truly understood everything completely. I have dealt with Customer Service a few times and each and every time it's been a pleasant experience. I've received respect, knowledge and complete answers to any and all my questions.

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    StaffTransparency

    Reviewed May 6, 2017

    The debt counselor was very professional and knowledgeable, he explained their product in detail and answered all of my questions. I know I made the right decision with choosing NDR to help me get out of debt. Thank you for helping me and giving me hope to be debt FREE!

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    Staff

    Reviewed May 6, 2017

    The debt specialist was very kind, knowledgeable, professional, attentive, and polite. At first I was hesitant, but she answered all my questions. After years of being enslaved by my student loans and credit cards, I am finally hopeful of being debt free.

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    Reviewed May 6, 2017

    When I reached over $10,000 in debt, I didn't think it could be that fast in less than five years. I live in a big home and I'm the only proprietor at the moment, and everybody has everything on me and my girlfriend. We're the only ones that do everything and we got 12 bills altogether which is a lot of bills a month between us. I heard about National Debt Relief on the radio and then one of my friends referred me to them. They're trying to repair my credit and that's the best thing I needed. They take out my check twice a month and they help me get back on track. I would recommend them to someone.

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    Reviewed May 5, 2017

    It is too early for my review since I just enrolled today. I do appreciate the help that was given to me enrolling. I am leery of doing this since there are scams out and around. I pray I am doing the right thing. Thank you.

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    Customer Service

    Reviewed May 5, 2017

    I was very cautious at first but when I contacted them I was confident. Excellent customer service and they answer all your questions. I'd highly recommend this company. To be debt free is everyone's dream. This is the first step to making it to that dream.

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    StaffTransparency

    Reviewed May 5, 2017

    I first spoke with Ben yesterday and had the welcome call today. So far no action has been taken on my account, but I am very impressed with the thoroughness and professionalism of your company. You have gone into great detail to explain to us and make sure we understand everything about this process. Looking forward to the next 3 years of working with you. Thank you.

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    StaffTransparency

    Reviewed May 5, 2017

    Everyone was very helpful in helping me make my decision to help better me financially. Everything was explained in detail and every question I had was answered so that it was easy for me to help understand everything that was going on. I would recommend anyone in the same financial situation I am in to National Debt Relief.

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    Customer ServiceStaffProcess

    Reviewed May 5, 2017

    The two gentlemen that helped me through the process were truly wonderful. The initial conversation went extremely smooth, he made sure that I understood everything that would be done and answered any questions I had. The Welcome call also went smoothly with the same amount of consideration to my understanding exactly what was going on. I commend National Debt Relief in its customer service which is excellent.

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    StaffProcess

    Reviewed May 5, 2017

    Everyone has been very nice and very helpful. Thank you to my debt specialist - Shelley **, she was so patient, professional and very nice. My stress levels are lower since enrolling in this program. The employees genuinely care.

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    ProcessTransparency

    Reviewed May 5, 2017

    Once I made the decision to take this step I was very nervous. Paul ** explained every detail and steps clearly. His explanations and added time made the process much easier and minimized my stress level. Paul's explanation included what I should expect from my creditors as well as the effects this process could have on my credit. Thank you.

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    Customer ServiceStaff

    Reviewed May 5, 2017

    Wonderful, friendly people who have lifted a load off of us. We were able to get the help we wanted and needed. Answered all our questions and very informative. Would definitely recommend this program. We are not afraid to look at our financial future anymore. Thank you for working with us.

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    Customer ServiceStaff

    Reviewed May 5, 2017

    Please help me with the Power of Atty that you people keeps denying that the form is incomplete which is not. You sent me this electronic forms. I completed it and it's still not acceptable. You people didn't attempt to help me unless I keep calling from your representatives to send me another email of that form. So far I am not happy for the lack of support from the representatives.

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    StaffTransparency

    Reviewed May 5, 2017

    Working with Glenn was a pleasure. He explained things fully and helped me to feel confident about the choices I made. It is important to have agents like Glenn who don't push things along and who take the time to make sure the client understands.

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    ProcessTransparency

    Reviewed May 5, 2017

    The entire process was handled very professionally. I never felt pressured and the program was explained very well. I was provided all the time I needed in order to make an informed decision without being subjected to the typical internet-based sales pitch. So, while I have only just signed into the program, so far I am completely satisfied at this stage.

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    StaffTransparency

    Reviewed May 5, 2017

    Thank you for all of your help. And I would especially like to thank Brandon **. He was very courteous and he provided clear, concise information that help me learn about the debt relief process. Thanks again for your helping me on my way of getting debt free.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 5, 2017

    My initial experience has been great. Bryan and the team have walked me through the introductory process with ease and patience. Everything has been explained and the welcome call was very pleasant. I was walked through all the way to logging into my account. Everyone has been extremely understanding.

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    Michael increased rating by 3 stars.
    Customer ServiceStaffTransparency
    After a positive interaction with National Debt Relief, Michael increased their star rating on May 28, 2017.

    Updated review: May 28, 2017

    After speaking with a top official at NDR, which his company, I have never had any top official from any company call me personally, my concerns have been addressed and I would strongly recommend to my relatives, friends and the casual person on the street. National Debt Relief is a solid, caring company that can and does help people like me, that need their expertise in these matters. I want to thank them personally for reaching out to me and actually caring about what I had to say and then acting on my concerns to help me! This company is for real, so if you are in need like I was/am reach out to NDR and they will help you. Thank you.

    Original Review: May 5, 2017

    I am very new to this process and am just finding out what I need to do to deal with creditors that take out automatic payments. I have talked to 3, maybe 4, of your customer service agents about this. One told me to email the company saying that I revoke my authorization and not to send them the notice to close account. I asked why. She said if I did that they would not negotiate with us. Today I was told the opposite. I did block them from taking anything more out of my account. I am unclear as what to do in regards to a notice to close, do I send it or not? Also I do not feel as if I was told everything from the start in a clear and concise manner. For example there was either none or very little talked about the notice to close, which from customer service they all had different ideas. Do not send them yet, send them now, I am confused. Sorry to rant but you asked.

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    StaffProcessTransparency

    Reviewed May 5, 2017

    Came to them to help me with my debt. They were nice and friendly and explained the whole process to me. They helped me with the paperwork. Thoroughly answered my questions and held my hand so to speak through the whole initial process. They are not only helping me to get my debt back on track but they also helped me with my self esteem. That is also very important to me. I've only begun with them but already their knowledge and reassurance is great. If the service continues as planned (and I have no reason to doubt that it would change) they're awesome.

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    Customer Service

    Reviewed May 5, 2017

    My experience with Debt Relief is amazing. I'm so thankful for this opportunity. Their communication is very good and responsive. They help me out and give detailed information as to what to do next in each email. I would highly recommend this organization.

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    StaffTransparency

    Reviewed May 5, 2017

    What an amazing experience and company to work with! I have been so overloaded and overwhelmed with my situation but NDR has truly come to the rescue. Zach and Harry were terrific getting me qualified and set up and I appreciate their professionalism and sincere willingness to help. Everything was explained to me thoroughly and I had ample opportunity to ask questions. I will sleep like a baby for the first time in months and months! Thank you NDR!!

    UPDATE ON 07/18/2017: Amazingly responsive and helpful company. Client is job #1 for them. Already seeing things paid off and only been with them 4 months! They listen, work with you every step of the way and genuinely care about your situation. No drama, no hidden anything. Trustworthy and compassionate.

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    Staff

    Reviewed May 5, 2017

    They talked to me nicely and understood everything. They helped a lot, and with their help be debt free soon. Thanks for everything, it was fast and easy. I just wish there were locations where we can go and talk in person with the debt people.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 5, 2017

    National Debt Relief had a very high rating with the Better Business Bureau. That was why I chose them when I considered relief help. I over expended myself and I figured it was a better option than declaring bankruptcy. I called the number and talked with one of their reps. He explained the program to me and it sounded exactly like what we wanted. So, he sent some paperwork and we signed up. Everything's been going pretty well.

    We're still strapped for cash but we know that there's light at the end of the tunnel. We have a couple of creditors that have been a pain in the butt and have not resolved anything with NDR. One of them has sued me so I'm supposed to be in court or NDR's attorney will be in court for me tomorrow. My wife has gotten one and she's supposed to be in court at the end of the month. So, we'll see how it goes with NDR's attorneys in resolving the case.

    I called NDR and talked with several people and number one, they assured me that the attorneys would take care of it. Plus, number two, some of the companies on our debt list are the type that like to press the issue hoping that NDR or my wife and I would succumb to their demand and pay the full debt. On the whole, we have a good relationship with NDR so far.

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    Staff

    Reviewed May 4, 2017

    Very professionally handled, extremely thorough. Very helpful. A Godsend. I have confidence my debt will be eliminated in a timely manner. Everyone I've spoken with has the client's best interest as their priority. I would recommend you to a my family. Thank you.

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    Customer ServicePriceStaffTransparency

    Reviewed May 4, 2017

    I just finished going through the paperwork with them and I must say that they are very friendly, helpful, and answer all your questions and concerns. They want you to understand the process well. They are very transparent. You will be able to pay off your debt in a short time because they will negotiate lowering your debt and will also take out or minimize the interest rate.

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    ProcessTransparency

    Reviewed May 4, 2017

    Very satisfied with service. Explained the program thoroughly, answered all my questions in detail. Took everything step by step where I could understand. I have friends and family I am going to send to NDR! Thank you for everything! Because of NDR, I can breathe again!!

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    Customer ServiceStaffTransparency

    Reviewed May 4, 2017

    I read reviews for debt consolidation companies and National Debt Relief had the highest rating so I contacted them first. My certified debt specialist Dylan ** was excellent. He is very knowledgeable and has a very caring attitude that made me comfortable with National Debt Relief. He allowed me all the time I needed to digest the information I was receiving, the offer made to assist and answered all of my questions satisfactorily.

    Unfortunately, I was less than happy with his client support team member, Donna, who not only spoke very quickly, but appeared to want to quickly conclude the transaction without any understanding of client needs. She quickly went over what appeared to be a script and then immediately asked for signatures to complete the documents. While she did ask at the end of each document presentation if I had any questions or concerns, this seemed to be a mere formality. When I informed her that I was not comfortable with the legal documents and wanted to review them, she was unable to answer my questions satisfactorily and when I told her I needed to review the document more carefully, she seemed to concede to allowing me to review and sign later.

    I noticed in the email I had several weeks to review, but she called the next day to tell me I needed to sign the form. I had to tell her that the email noted I had another couple of weeks to sign it. I called Dylan ** after speaking with Donna and he was able to listen to my concerns and explain the agreement and reasons for it. Seeking debt relief is a difficult action for most of us to take, and an informed, thoughtful and caring person to assist is great. Thank you Dylan and National Debt Relief. I look forward to working with you to get financially healthy and on track.

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    StaffTransparency

    Reviewed May 4, 2017

    The people I spoke to were professional and polite. They explained thoroughly on what will happen, if anything goes airy, and let me know of the resources that are available to me. I have nothing else to say. I don't do fluff, but I can't wait for this to start getting me back on track.

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    StaffProcess

    Reviewed May 4, 2017

    They were very fast and accurate on helping me with the matters at hand. I was at a loss of where to start and the process was quick and easy. Very friendly with their service and explaining everything as well. I would definitely recommend them.

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    Reviewed May 4, 2017

    Each month that I work with NDR I feel better. The weight that I feel, from the oppression of debt from medical and other bills, is lifted. I now can begin to face each day with hope. I am very pleased.

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    Reviewed May 4, 2017

    You guys are already a 5 stars for me, because 1 debt is already resolved within months and 2 are resolving soon. Some more were already pending for settlement. I'm so happy I found National Debt Relief. If I didn't then I don't know what to do. Thank you.

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    Staff

    Reviewed May 4, 2017

    After years of stressing about bills and not knowing what I am doing wrong, it was a delight to talk to some people that didn't judge me or question my integrity. These people (so far) have been extremely helpful and gracious in their attempt to help me through this difficult time in my life, and I am grateful for their professionalism.

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    Staff

    Reviewed May 4, 2017

    All parties involved were very helpful and knowledgeable. Very courteous. I felt a better peace of mind after getting a better dealing with National Debt Relief. Knowing that there's now a light at the end of the tunnel helps me to feel better and sleep at night.

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    Staff

    Reviewed May 4, 2017

    Had an amazing experience with T. **, the representative that got me started. On track to get things taken care of and I could not be more thankful for this company for helping me get my financial situation under control and on the way to being debt free.

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    StaffProcess

    Reviewed May 4, 2017

    I have just entered this program and am extremely impressed with, not only the knowledge of the staff, but also the kindness and understanding they have shown me. They have answered all of my questions without judgment. Thanks for help!!

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    Customer ServiceStaffProcess

    Reviewed May 4, 2017

    Excellent customer service. Very helpful in explaining the program step by step. I appreciate these people with helping me on my debt situation. Very fast and courteous. I have checked out other debt services and no one can compare to NATIONAL Debt Relief.

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    Customer ServicePriceStaffTransparency

    Reviewed May 4, 2017

    I'm so relieved that I called National Debt Relief when I did. The representative, Clinton, who assisted me provided me with all the facts and numbers I needed to make my decision to enroll. Without NDR I would be paying creditors 53k for 19k worth of debt as my interests rates vary between 25-28%. I had no idea that the interest was this bad before making the call. It was great to have everything explained to me with clarity and patience.

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    Staff

    Reviewed May 4, 2017

    I found National Debt Relief to be extremely professional and once they reviewed my situation and what led up to my contacting them they were generally concerned and motivated to help me out. Very professional and well organized! They do a great job of explaining everything and laying out for consumers to understand. Looking forward to working with them over the next 32 months.

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    Staff

    Reviewed May 4, 2017

    They have helped and is still helping me out and I feel relief and stress-free. If I had to recommend anybody I would tell them to go to National Debt Relief. They won't give up on you and I am so happy that I am letting them help me with all of my debt.

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    Customer ServiceStaff

    Reviewed May 4, 2017

    Well National Debt Relief staff were really good at contact me back and answer all my question... I am new so I am still waiting to see how are they going to help me. I am going through a lot. So I am thankful that one of my friend refer me with this company.

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    StaffProcess

    Reviewed May 4, 2017

    I am very impressed about the professionalism of the representatives of NDR and highly recommend them to anyone who has doubts about how this program is implemented. They were courteous, answered all my questions and provided agreements to support our discussions.

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    Customer ServiceStaffProcess

    Reviewed May 4, 2017

    First of all when I was talking to National Debt Relief to help me out the gentleman was very nice and said all the things I wanted to hear. Things like, "We'll negotiate for you, contact your vendors and work with you every step of the way." So I signed up and sent in my information. Not bad. Then to find out that the person that signed me up can only sign people up and cannot and will not talk to you. Only customer service can talk to you once you sign up. Not very convenient. Next was that they cannot negotiate until they have a large enough amount of money in your account to make a deal. So far I have paid into the program 9 months and still have only 60% of my accounts negotiated and the others are killing my credit because National Debt Relief will not settle with them until I have more in my account.

    Hello, that is why I am using you is because I am short on money. I have never missed a negotiated payment and was at least hoping they could settle with the outstanding companies and then I know exactly where it is we are headed. Not the case. Lastly is the hidden fees. Since they are stretching this out way further then I wanted, it's going to take over 2 years at this rate, then I will be paying quite a bit in fees and negotiated expenses that they take out each month. Read the fine print. Use them for only 1 or 2 accounts you need settled. Don't expect to reach the same person twice. Ask for reduced fees or % amounts. Maybe go with a local company for more personal services.

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    Customer ServiceTransparency

    Reviewed May 4, 2017

    The only thing I wish we had was more communication on status updates. I've emailed a few times and have gotten no response. I had to call to get updates instead, which is hard to do when you work all day. Your office is usually closed by the time I'm able to call.

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    Customer ServiceStaffProcess

    Reviewed May 4, 2017

    From initial inquiry to approval of application, Chris made all the difference in helping us understand the process & make us feel comfortable. He answered all of our questions & worked around our schedules to get things done. His customer service skills could not be outdone!

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    Staff

    Reviewed May 4, 2017

    They are friendly and helpful. I just started and they make me feel less stress and hopefully they get to settle my debts fast. When I saw the review I know I can trust them and help me to settle my debts that I been stressing out how to pay this high credit cards.

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    Staff

    Reviewed May 4, 2017

    I am so grateful I contacted National Debt Relief! They were very explanatory and answered all questions. The representatives were all very knowledgeable and very nice. I found them to be extremely helpful and I am so happy I picked this company for my service!

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    Staff

    Reviewed May 4, 2017

    I was really impressed with the services provided by Mr. Patrick ** from your office. He was thorough, persistent while at the same time very patient, professional and accommodating. I wish that the resolution process also goes on as well as my signing up. I look forward to a successful resolution to my debt problems.

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    StaffProcess

    Reviewed May 4, 2017

    I think the people at National Debt Relief were very informative and helpful. Their program fit my immediate needs. I feel like I have had a huge burden lifted off my shoulders. I look forward to a rewarding experience and look forward to being debt free.

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    StaffProcess

    Reviewed May 4, 2017

    My agent was Max ** and the way he presented the program to me was great. Very helpful, detailed and self-explanatory. He was a great help at explaining it to me and getting everything organized and lined up for me to join the program.

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    Reviewed May 4, 2017

    Debt Relief. Thank you for making this tough time in my life seem manageable. Claudia ** was very positive and supportive and it made the whole experience better. I think my future can be better now and I can make it that way.

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    Process

    Reviewed May 4, 2017

    Would recommend the program to others. Very proficient. Highly satisfied with the information given to me. Can't wait to get started. Should of found credit relief years earlier. Happy to be with this program to achieve my financial stress in a timely manner.

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    Staff

    Reviewed May 4, 2017

    Professional, courteous and nonjudgmental. I would recommend them to anyone who finds themselves in this position. They really helped me to make the decision although it was really difficult. It is hard to know when to ask for help and I was concerned but all the people I have spoken to have been so nice and detailed.

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    Customer ServiceProcess

    Reviewed May 4, 2017

    Alan was very helpful in the process and answering my questions and concerns. I confused the appointment time that we had and I called and found out the correct time. Alan called me soon after and fit me in to finish the process.

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    StaffTransparency

    Reviewed May 4, 2017

    Everyone I dealt with was professional and went above and beyond to help me understand what I am getting into. Hopefully I will be out of debt in no time. Thank you to Paul ** who explained things patiently and with the utmost professionalism.

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    Staff

    Reviewed May 4, 2017

    Very pleased with how both Chris and Harold answered all our questions, and were very patient with us. Our experience with our new laptop is limited and they guided us through with great care. I would trust this agency and tell our friends if they ever needed help.

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    Customer ServiceStaffProcess

    Reviewed May 4, 2017

    Very easy to enroll in your program. Very professional employee including Darrin **. Found on the internet. Response was immediate and very convenient and easy. Wish I had found you sooner and will recommend you to anyone in my situation. Happy for your help.

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    Customer Service

    Reviewed May 4, 2017

    National Debt Relief takes time to make sure you understand everything you are getting into! There was no haggle! They were patient and worked very well with my schedule to squeeze in calls when I could. They did not make me feel shamed for being in debt but instead made me feel relief, like there was a way out!

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    Reviewed May 4, 2017

    The guidance that I'm receiving from National Debt Relief has been good so far. I haven't had any problems yet.

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    Staff

    Reviewed May 3, 2017

    We are a retired couple in Florida and had acquired quite a debt since retirement. Lost a substantial amount of income and now on Social Security. This is a chance to clean up our finances and NDR has been extremely helpful, they are very professional, efficient and extremely understanding of our current situation. Easy to speak to and made us feel they were very interested in our well being. I would not hesitate to recommend them to others in the same situation we have found ourselves in.

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    Customer ServiceStaff

    Reviewed May 3, 2017

    Eric ** was absolutely fantastic. He was extremely helpful starting day one. He was always friendly, and seemed very caring. He always got right back to me even if he couldn't talk. He made sure to let me know that he would call me right back.

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    StaffProcess

    Reviewed May 3, 2017

    It is really too early to rate my experience. Everyone was helpful and I feel confident in the process so far, only time will tell. Just getting all the paperwork done is a bit overwhelming but everyone was very helpful.

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    Staff

    Reviewed May 3, 2017

    Very friendly and great service, would recommend anyone to do business with National Debt Relief. I will tell anyone I know about them and make sure they know about my great experience with the professional friendly staff. Their service and friendly attitude is like no other.

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    Customer ServiceProcess

    Reviewed May 3, 2017

    Your process was smooth and easy to follow... Did have one issue with your application form not accepting my online information... consequently had to answer all questions verbally over phone with rep. Please slow down your pace of speech as it was a little tough to understand and calm down background noises/voices... Great, other than that!

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    Staff

    Reviewed May 3, 2017

    Gave me HOPE! I heard a NDR advertisement on the radio and decided to call and see what help NDR could offer me. I got more than I expected. The representatives were very thorough and helpful. The enrollment process was quick and painless. I can't wait to be debt free!

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    Customer ServiceStaff

    Reviewed May 3, 2017

    Thank you for taking time to help us meeting our goal of becoming debt free. I was thrilled that agent Elizabeth ** was willing to communicate with me via email which is easier for me until we had no choice but to converse via telephone.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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