National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed May 31, 2017
Matthew was extremely knowledgeable and made this entire process easy to understand and enroll. Matthew verified all information gathered in a professional manner. He assured me of my options with respect to collection processors hassling me. He made certain that I understood the fees associated with this process and how the process would work.
Reviewed May 31, 2017
I am just starting out with this company, but so far so good! Their customer service is outstanding! They answered all of the questions I had and even repeated some things that didnt seem clear. Here is hoping it goes as smooth as the start has!
Reviewed May 31, 2017
Very pleased with the Specialists. Just started the Program. I feel the Program is definitely going to help my situation. Definitely relief for me. Looking forward to being in the program. Reviewing all the information that was emailed to me.
Reviewed May 31, 2017
They are very helpful and great with answering your questions. They were patient and understanding of the stress that financial situations can cause. They truly want to help me make a better future for myself and my girls. Keep up the great customer service!
Reviewed May 31, 2017
Kyree ** was the specialist I spoke with. He was very friendly and understanding of my situation. He assured me that it was a hard decision but the right one to get out of debt sooner rather than later. I have been going to call for a while but the courage to admit my mistakes evaded me many times. Thank you Kyree and all! Looking forward to getting my packet and being informed!!
Updated on 09/08/2018: National Debt Relief has made the last couple of years a lot easier for us. My husband, in that period of time, has become more ill and lost his eyesight and we're both retired now, so the program has really helped us get on top of everything and manage the bills. They've answered all my questions and with the payment plan, it has been a lot easier to fulfill the things that I need to get taken care of. We’re almost there. Just another eight months and we’ll be done.
Reviewed May 31, 2017
Very friendly with quick response. Easy to navigate system with signing of contracts and applications. I haven't started to use the program yet to let you know if I'm happy with the outcome. I look forward to getting all my debts settled as soon as possible.
Reviewed May 31, 2017
Working with National Debt Relief has been an easy and pleasant experience. It has been quick and efficient and we have been treated very respectfully. I would recommend them to family and friends without reservation. Wish we had made the call sooner.
Reviewed May 31, 2017
I am so very impressed with the professionalism of all who I have come in contact. I am feeling so much better about myself and my ability to get my debt under control in just a few short days. I look forward to monitoring my progress on a daily basis.
Reviewed May 31, 2017
So far everyone has been very straightforward in explaining every step of the process. I appreciate the honesty with the fees & how the whole process works. Nelson & Carlos were beyond nice & very helpful. I wish I'd had known of this before now.
Reviewed May 31, 2017
Amazing customer service and everything was in terms I could understand! Thank you Al ** and Harry in the welcome customer service team! I would highly recommend your services! Keep up the great job and I will definitely spread the word!
Reviewed May 31, 2017
I spoke with Tom and he is very nice and polite, him and his co-workers are very helpful, professional, and very nice people. They explained the procedure to step by step in a very understandable way. I am so glad that I choose to take this step toward to debt free life.
Reviewed May 31, 2017
They have great at explaining things to me and their willingness to help and making sure I understood the process. They were very timely on their response on getting back to me and getting the ball rolling. I feel my more secure knowing things are getting taking care of.
Reviewed May 31, 2017
This was a very painful decision to make for me but the counselors were patient, compassionate, and informed. They answered my questions and were transparent in explaining the next steps in this program. However, I have been assured that this program best meets my situation.
Reviewed May 31, 2017
Kathy ** was so easy to talk to about our issues and very nice. She was a God sent Angel that I needed. The welcome call that I had today was also nice and explained everything and kept asking if I understood the information.
Reviewed May 31, 2017
I was looking online and I saw National Debt Relief. They have good reviews so I decided to go with them. They're really helpful and they make you feel comfortable too. They predicted my consolidation would be two and a half years. I've been with them since 2015 and so far, so good. Working with them helps me a lot. They are a very good company and it's helping a lot of people.
Reviewed May 31, 2017
I couldn’t afford to continue paying for my bills so I looked up online and found about National Debt Relief. Everyone there was friendly and professional. I'm not debt-free yet but at least the creditors are being paid off and they're not calling me all the time. Overall, it was a good experience with National Debt Relief.
Reviewed May 31, 2017
I was maxed out and it was causing a lot of stress so it was time to look into relief help. The team at National Debt Relief was super awesome. They were kind, patient and walked me through every detail. They also provided me a level of comfort that I needed and they are very good at what they do. The program has been very beneficial for me. Right now, I’m waiting on two of my five accounts to close. It took half a week to get into the program. It was very easy and they immediately took all the stress off my plate. I'll never forget that it all wrapped up on a Friday and I remember being so calm when I got home. It was like, "Oh, I can actually enjoy the weekend." And my housemates noticed that there looks like a visible change in my appearance. I had relaxed so much that they said, "Hey, what's going on?" And so, I told them.
Cost-wise, it’s fine. There’s a price to pay but I see good progress in my account. Being able to take the stress off and pay back at a rate that is much more comfortable plus the fact that I wasn't getting 25,000 calls a week about this stuff and not have to deal with it was worth it for me. I have referred a friend who had a very similar situation where they have that level of service and they have seen great benefit from it. The fee is a little high but it's not obscene. It's a service and you're paying for it.
Reviewed May 30, 2017
Signed with National Debt Relief to help with my large debt left after my divorce. So far it's been a very positive experience. The staff at National Debt Relief is very friendly and knowledgeable. The company answered all my questions and made me feel confident with my decision to go with them.
Reviewed May 30, 2017
Step by step instructions from day 1. The representative explained everything how the program works and what do I have to do to be debt free. Great service with professional employees. I love your service and thanks for taking good care of your customers.
Reviewed May 30, 2017
The Customer Service was explained thoroughly as was the program and it's entailment. The representative was knowledgeable and conducted herself in a professional and understanding way. We would highly recommend National Debt Relief to anyone who is in the near same predicament who needs it!
Reviewed May 30, 2017
I had a great experience working with employees at your company. Tommie and Ester walked me through the process with ease and patience. They both had great customer service!!! I was looking for a company such as this one to help me restart over with my finances after a costly divorce. God stepped in and I read about your company.
Reviewed May 30, 2017
When I called National Debt Relief because I was drowning in debt with no light at the end of the tunnel, they were kind, professional, and supportive. They were patient in answering all my questions and made me feel like I was valued while they helped me to set up a structured payment plan to get out of debt. I would definitely recommend their services to anyone who feels like they are overwhelmed by debt.
Reviewed May 30, 2017
My experience with NDR has been very positive. Obviously, no one likes to find themselves in need of a debt service, but we did. I was treated with respect, understanding and worked well with my assigned representative, Jose, to get the process started. Each communication since then with each associate has been helpful and fully explained what they required and what the program entailed. Thanks!
Reviewed May 30, 2017
Working with National Debt Relief helped relieve some of the stress that we were going through. It was easy but it took some time with the sit-down. Then in the set up, they called us anytime they go to settle something. They're good about communicating with us and have always been very helpful. And if we had questions, they've always been real good about answering them. They were also emphatic and courteous. Moreover, they gave us dignity and don't talk down to us.
Reviewed May 30, 2017
I looked into the website and I looked at the reviews and looked at what the Better Business Bureau had to say and it's accredited to the BBB. Everybody I spoken with at National Debt Relief were able to answer questions. It's been about a year since I signed up. They said they would be able take care of my debts with a 20-month timeframe. But I thought they said it was stretched out to 30 months.
I log into my account pretty much on a daily basis to see if there's any type of agreements that they have made with other companies to help pay things off. But I'm not sure exactly how because right now I'm really struggling financially. It would be nice if they could negotiate with some of the creditors and if I have a better timeframe on estimate when I'll be done with the program because you can only live from paycheck-to-paycheck for a certain amount of time before you just throw up your hands and you just want to give up. That will give me some peace of mind. Right now, it's like I don't know when I'll be completing with the program. But they're doing everything that they could possibly do.
Reviewed May 29, 2017
I recently got divorced and it put me in a bad financial situation. I had about $9,000 in credit card debt that I was left with from the divorce. I was making monthly payments on them and I wasn't getting anywhere. I was trying to rebuild my credit to get myself established again so I looked into relief help. I researched debt consolidation and National Debt Relief got high reviews on the internet. Their rep was very informative, stayed on top of things and got everything set up for me. He kept me in the loop about everything, handled my whole case and got everything started. I started last July and we set up a payment plan and ever since then, they've been taking out payments out of my paycheck every two weeks.
I'm still in control of it even though they were handling the creditors. I still have the ultimate say in everything. When they do come up with the settlement, they always send me a notification saying, "This is what we came up with. Is it okay to settle?" So far, so good. They are getting my debt paid off quicker than I would have ever paid it off if I just tried to do it on my own. They already came with a settlement on two of my most high balances on the credit card. They did what they said they were going to do. I would recommend them.
Reviewed May 29, 2017
I couldn't pay my credit cards off and I just wanted to get a clean slate so I decided to seek help from National Debt Relief. They updated me with my account and call me every month. I graduated from their program so things are looking up. I'm just waiting to hear from where they got the loan and I'm still making payments to the Debt Relief program. It was a good experience and it helped me. Now I'm in the process of waiting for them to call me so I could start the other part of the program.
Reviewed May 29, 2017
I have $13,000 debt with credit cards so I Googled debt relief creditors and National Debt Relief came up. Their process of signing up was very good. Since then, my life has been good. I get to sleep at night now and I don't have to worry about the following day. Their customer service is 100%. They're always calling when they have a new way to pay off one of my creditors and their portal is really good.
Reviewed May 28, 2017
I am a new client and my initial experience has been very satisfactorily. Kelly ** is a hard worker who is professional and she explained the process in depth. I am elated to be able to find a solution to my financial woes because I did not know how I would get out of debt before being connected to National Debt Relief.
Reviewed May 28, 2017
I was Googling debt management plans and saw National Debt Relief. They were quick in responding and they were easy to get a hold of. They ultimately gave me a price in terms that were lower than another quote I received. We were looking for ways to get out of debt with the monthly payment paying less than we're paying out to our creditors because we were just going under and they were very helpful in building that plan that worked for us.
I had my own personal rep who I could email or call and she was so fast to get back to me. And so, instead of being on hold, she was my direct person. And that was just so helpful. I had all kinds of little questions, setting things up and she just answered them quick or pass me along to someone higher up who could. We send them a message that says, "Please if you want to contact us. This is our address." And it's National Debt Relief's address. "This is the phone number for them."
They tell us what to say to the creditors and how to phrase it that we were working on paying them off and then they start accumulating our funds. And then if I get emails that actually do come through to me instead of through to them, I forward them onto them and they work with those creditors to settle the debts. They've settled four debts for us and we haven't even been with them for a year yet. Plus the payments are reasonable compared to what we were paying out. Being with them has definitely been a benefit to helping us in a situation we were in and then not have harassing calls and just have someone else help us control the finances on the debt.
Reviewed May 28, 2017
I got to the point where I needed to do something other than file a bankruptcy so I had done a little bit of research. The ratings that National Debt Relief got made me choose them. We usually interact through email but I was contacted by phone a couple of times. In all situations they were very professional. They've walked me thoroughly through how they would approach the different creditors and how the debt was attempted to be resolved. On the positive, it gave me a sense of less worry but on the temporary negative side, my credit rating suffered a little bit. But, I went into that with my eyes open. However, I'm impressed by the pace of which they're resolving it. Half of the settlements and the payments for my creditors have been reached already so that was a little surprising. It's an effective way of maintaining your dignity and getting out of a difficult situation.
Reviewed May 27, 2017
My initial contact was with Oleg **, and he was very professional through every step of the application process. He took the time necessary to answer any questions and to explain each part of the contract from beginning to end. On that basis I would recommend National Debt Relief to any friend experiencing problems with unsecured debt.
Reviewed May 27, 2017
I called out for help and your company is helping me. So glad I made the call. My husband and I were getting frustrated trying to handle it ourselves. We don't want to go bankrupt. We want to pay our debts.
Reviewed May 27, 2017
My experience was easy and comfortable talking to the rep. He explained in details how it is done and what I should and should not do which was very assuring. I am relieve that I found help and knowing that you guys are here to lighten my burden. Very much appreciated.
Reviewed May 27, 2017
I got myself in trouble. My mother died and my daughter needed help, so I decided to look into relief help. National Debt Relief has helped me get to the point in my life where I want to be out of debt. They replied and they’ve been very helpful. My interactions with the members have been going great. I have ‘til September and then I’m done.
Reviewed May 27, 2017
I worked with a young man by the name of Matthew **. He treated me with respect, never made me feel bad or ashamed of my situation. He plain and simply wanted to help. He kept in contact with me through the whole process. Your company certainly earned its rating.
Reviewed May 27, 2017
Everyone I talked to explained in detail of the procedure. If I didn't understand they worked with me until I did understand. They never made me feel inadequate. They also have a good sense of humor and we laughed a lot. Yes, I have already told people about National Debt Relief.
Reviewed May 27, 2017
The process was made and given very clearly to what we need to do so the goals were set in place so we can make our future and our lives better. So no matter what happens we know that we can get through this with the help of people that want to see changes made in lives of others to make a difference. Thank You.
Reviewed May 27, 2017
I'm on construction and when it rains I don't work and the customers cancel. It was raining quite a bit here a month ago and it went hard for a long time. So knowing of the slowdown of the economy, I was in big trouble. My hours had greatly reduced and if I didn't come up with something, I was going to end up having to go bankrupt. I figured I would try getting into relief help. I went with National Debt Relief and they've always been nice and very helpful to me. I was getting non-stop phone calls from creditors and I would tell them that I am getting help. National Debt Relief showed me to continue to tell the creditors that if they have any questions, to call them. It has finally slowed down.
I'm glad to work with National Debt Relief. We’re paying one thing off at a time and currently, they’re taking care about one more thing. But there were times they’ve called me when I told them that they shouldn’t call me. Sometimes, I still get a phone call from them while I'm trying to work and it's bothersome when I'm trying to not lose my job.
Reviewed May 27, 2017
I was under stress due to my debt, wondering how I'm going to make my payment. I wanted to be relieved so I got National Debt Relief. Their people have been perfect and willing to work with you. They have made me less stressed out and I've been very satisfied with them.
Reviewed May 26, 2017
I have never met such a helpful company in my life. Agreeing to consolidate debt is a big life decision and every single representative I have spoken to has been nothing but kind, professional, and willing to help. I am a bit shameful about how much debt I have accrued but National Debt Relief hasn't made me feel that way at all. Thank you so much for giving me a fresh start!
Reviewed May 26, 2017
I am very hopeful in this company. I'm tired of losing sleep of wondering how we are going to pay off debt and loosen some monthly income so we can afford to help our kids out in years to come; when they get married, have kids, etc. I just pray this is the right answer.
Reviewed May 26, 2017
Very knowledgeable staff. Can't be more grateful for the help. I was under a lot of stress because of my debt. I tried on my own to pay off my debt but it was impossible. I was having to limit my grocery and gasoline budget to make the minimum payments to the creditors.
Reviewed May 26, 2017
All the people I dealt with were clear and concise in their breakdown of what National Debt Relief would be doing on my behalf. They made sure to go over all stages of the debt relief process to assure that I was comfortable with the agreement I was about to enter.
Reviewed May 26, 2017
I was extremely nervous about the process and what it entailed. However, Mr. Logan ** was absolutely awesome. He explained each step, in detail, so that I would understand; was patient, and very kind. When one is going through something like this, the fact that the person you are dealing with is not only knowledgeable and professional, but compassionate. You cannot put a price on this. I would highly recommend National Debt Relief.
Reviewed May 26, 2017
When we contacted NDR they looked up our credit report and then gave us a list of creditors that they would help us with. They then told us that it might take as long as a couple of months to reach settlements on all of the accounts. After paying for 3 months they have settled one account and have informed me today that they may, repeat may, have the rest settled within the next 6 to 8 months! I feel like I have lied to, but they are saying that they are sorry that I "may have been misinformed" and that I still need to get them more information before they can work on some of the accounts. After 3 months of payments they still do not have all the information that they need! If I had known then what I know now about them I would never have agreed to use them.
Reviewed May 26, 2017
This program was explained very professionally and all my questions were answered at that time. My stress level decreased knowing this company was truly going help people like me get the financial help we need to get our lives back on the right track.
Reviewed May 26, 2017
Eric really explained the program and worked with me to come up with a plan that I could handle. I would recommend this program so far to anybody!! Each step of the process was explained fully and they made sure that I understood everything.
Reviewed May 26, 2017
I am very satisfied with the customer service and the actual program. Everyone I have spoken to is very friendly and very detailed in regards to everything that needs to be done. They are all knowledgeable and the willingness to help from everyone is truly amazing.
Reviewed May 26, 2017
I just signed up, so far all has been easier than I thought. Will be able to provide more input once I begin to see the results I have been discussing with representatives. My hope is that all of this will be help me to resolve my current financial situation in the estimated amount of time or better yet quicker than that if at all possible.
Reviewed May 26, 2017
Very informative, patient, friendly, answered all questions, helped understand what the process is and how it will impact my financial future and financial credit rating. Nathan was a pleasure to work with.
Reviewed May 26, 2017
At this time I am pretty pleased with the help from National Debt Relief. I would have to wait to see the outcome of the debts reduction to fully describe how I feel. I trust that your company will be able to reduce the amount of debts that my husband and I owe. Thank you NDR for your help.
Reviewed May 26, 2017
I was very impressed by the professionalism and patience Sal exhibited when setting up my account. I am far from proficient when it comes to computer skills and his help was both admirable and complete. He is to be commended. I would be extremely likely to recommend his services.
Reviewed May 26, 2017
They was really helpful when it comes to explaining on how the program works and how long it would take. Customer services was really great. They had a great attitude and was able to answer all my question that I had for them and explaining which plans would better benefit me most.
Reviewed May 26, 2017
Everyone I talked to was very kind and understanding. No one made me feel "bad" for the situation we were in. We talked about our situation and the representative went over some different programs that would be the best for us. We settled on one program and we feel as though a giant load has been lifted from our shoulders! Thank you to National Debt Relief LLC.
Reviewed May 26, 2017
I had loss of income in the beginning. My income was 65% lower than I used to have and I was not able to keep up with the payment so I tried to consolidate and started the program with National Debt Relief. The service has always been fantastic. Everybody's very knowledgeable and they are very helpful in every interaction since the beginning. Whenever I had a question, I always return to the main person that I started the program with and he always complies with my needs. His service is outstanding.
Working with National Debt Relief has been good until recently. In February, I was terminated at work and at the moment, I had to call them and stop the program until I figure out my income. But once I am permanent in the position, I would try to see if we can reschedule the payments ‘cause I can't do $131 payment anymore. Other than that, National Debt Relief has been excellent in every possible aspect and I will recommend them to anybody that is in trouble.
Reviewed May 26, 2017
I looked into relief help to get rid of the credit cards. I had made mistakes and I had bad advice but I figured bankruptcy was not the way to go. I've been paying interest prior to going to National Debt Relief. I was paying about 1% to Wells Fargo and 5.9% to Barkley. I knew how the program was going and I knew they were charging about $35 a month. That was their fee. But when Toyota wanted their money, they didn't handle the creditor that I was working with. So, when I saw National Debt Relief's advertisements I ended the program that I had and went with them. They were able to handle everybody and they got everybody under one roof. We negotiated and Toyota rode off what I owed. They got a tax break out on me from what I owed on at least so that turned out good.
The team members know what they're talking about. They're knowledgeable. With my debt, the remaining creditors weren't going to sue me because they knew I was in the program. The only thing was that I'm trying to figure out for the $12 or whatever they're charging for the legal thing, that's a waste of money. That money could have been plied to the monthly payment that I was making. I got the monthly payment down to where I can handle. They kept saying, "If you have more, give it to us." But, when you're on a fixed income with a pension, Social Security, that doesn't happen.
I got two credit cards left. One would be paid off in July and the other one, Wells Fargo, when they negotiated the percentage with what I wanted, I should have them paid off by November or by the end of the year. We're almost done by the end of the year and my credit scores are coming up. I checked on with the Credit Karma and they showed me what I got. The more payments I'm making the score keeps going up.
Reviewed May 26, 2017
My credit cards were getting out of whack and I want to get on top. National Debt Relief worked with me in a way that helped me get everything done. They also explained it to me so I understood what was going on and they helped me understand how to do it. Also, they're very courteous and helpful. NDR made it a lot easier to deal with and they got things down to where it's not paying the full amount back which is handy. It's about what I expected it to. At least it's not more than that because 25% isn't bad but it's what it is. I was really satisfied with what they're doing on how they got things arranged. I have no qualms or problems with anybody. They did a lot better than what I could have done and that's for sure. It's really excellent.
Reviewed May 25, 2017
I must say this is something I wanted to do for a long time and thank God that I have been able to start my process of becoming debt free. Geri ** was exceptional and Vanessa was also great when they were explaining how to get out of debt.
Reviewed May 25, 2017
Debt Settlement - So far so good. Was dealt with professionalism and knowledge. Just signed up, so that is as far as I know. Answered all of the questions I had and are going to save me a lot of money and stress.
Reviewed May 25, 2017
Had a great experience! Would recommend if you want to get out of debt. Affordable, easy to get started, immediate response from the National Debt Team. I did everything through email to get started - which was very convenient. Thank you so much Mark **.
Reviewed May 25, 2017
Customer service is great. They answered all my questions. I look forward to working with them. They responded in a timely manner and were really polite. They went over everything with me and didn't rush through the process of getting me started in the program.
Reviewed May 25, 2017
I was very happy with all the people I talked with about getting me started on my debt free journey. I appreciated that there was no pressure. I was to do my research and when I was ready to make the decision they were willing to help. I am hoping that all goes well and the outcome I am looking for will happen.
Reviewed May 25, 2017
My experience is very professional. And the agent she explain everything. Everything sounds wonderful and I just want to say thank you and thank you to the wonderful person who help me today. I must say. Oh she was very helpful.
Reviewed May 25, 2017
It is now less than 24 hours since my initial contact with NDR. I found NDR by a web search - and discovered it has the highest rating of all US debt relief agencies - and is approved by the BBB. In less than 30 minutes after my completing my initial contact online, I received a call from a debt relief specialist to review my circumstances. Jonathan ** was professional and fully understanding. He provided me tremendous relief concerning my debt issues - and made me feel fully comfortable. In reviewing my debts, he was thorough - to be sure I understood the process fully. I am very pleased with the professionalism and the friendliness of NDR. I have no doubts this is going to be so good for me and my family.
Reviewed May 25, 2017
Excellent, simple and fast. I would refer to friends and family. Cut my costs in half. Everyone was very patient and friendly. Only took two days to set up. Payment includes great protection plan. Debt will be eliminated in three years. It probably would have taken 15.
Reviewed May 25, 2017
It's just the start but so far everything has been looking great. I can't wait until all my debt is paid off in full, I am really looking forward to that. So I am no longer living paycheck to paycheck. Thank you for helping me, I don't think I could do this on my own.
Reviewed May 25, 2017
I feel that Mr ** did a great job detailing this procedure, as did everyone else I spoke to. I will say that I had to ask people to slow down their speech because it became hard to hear. I realize that most information is ingrained in their psyche, and it must get old, but it's new to us and I hated to ask for repeats. It's an awfully big amount of input! But, I think I am over the hump!
Reviewed May 25, 2017
The people were very helpful. They explained each step. They gave a step-by-step guide. They also were encouraging and offered any advice needed. They give you advice about what you can do to help yourself. What you can do to be free and breathe once you finish the program.
Reviewed May 25, 2017
Great service, quick, easy, very helpful in getting me into the right program. Everyone at National Debt Relief has been great with me, I have full trust that they are going to help me get out of debt. My advisor has been great with me as well. Highly recommended.
Reviewed May 25, 2017
Due to unforeseen situations, had to seek solution to debt relief and the staff at National Debt Relief has been very helpful, on getting us set up on the program and starting our way out of this situation. Thank you, National Debt Relief.
Reviewed May 25, 2017
Tom ** was very helpful in assisting us to get out of the hole we dug ourselves into. Even though the paperwork was so intense, we were able to see more of the details as we progressed with this endeavor. It is still very confusing but we hope that we will get through all of it without any difficulties.
Reviewed May 25, 2017
Thank you National Debt Relief! Your knowledgeable staff has been a pleasure to work with: I felt comfortable, safe, and well informed discussing my options. Chris ** is a wonderful representative, the best possible experience for me in a difficult time.
Reviewed May 25, 2017
I just called the company yesterday 5/24/17. Very excited about getting my finances taken care of. The people over the phone were very thorough with everything and very helpful and kind. My finances will be paid within 35 months and all rolled into one payment and it's also saving me quite a bit.
Reviewed May 25, 2017
Service persons were very clear and helpful. Both women that I spoke to took their time to go over forms and to stop and answer all my questions. They also went over any questions I did not understand to ensure I had the correct information. Thank you.
Reviewed May 25, 2017
It was a very easy process. Everyone was very professional and never made me feel uncomfortable. I would recommend to anyone!! I have a great peace of mind and am glad I will be out of debt in 3.5 years.
Reviewed May 25, 2017
My service rep Nathan ** was extremely professional and explained all the details of the program when we spoke. He was courteous and answered all the concerns and questions I had before I enrolled in the program. National Debt Relief also went over the details of my agreement again just to make sure I understood everything entailed.
Reviewed May 25, 2017
Excellent communication and I loved the way everyone I spoke with cared about my situation! I appreciate everything that was offered to help me move forward with my life. Thanks for helping me! Thank you, thank you, thank you!!!
Reviewed May 25, 2017
The online reviews from previous consumers convinced me to go with National Debt Relief. When I initially called, a gentleman took the account up for me. He was very friendly. I asked about the process and he provided me with a lot of information. He also informed me that once all the accounts were paid up, all the negative feedback from the creditors would be removed and I would gradually see my credit increase.
But then months later, I spoke with another representative who said that's not the case. It would be up to the creditors to remove all the negative feedback. I said that wasn't what I was told before I set up and that I would not have went that route otherwise. He just apologized and said they don’t go back. They said one thing before I set up the whole account and then when I'm well into it, they say something different. That just threw me for a loop.
Another thing that was not made clear to me were the fees. Before actually starting, they just told me I'll be paying over $2,000 in fees. Initially, I thought that's a lot but then I wasn't give a great detailed breakdown of how much the fees were or what they were for until much later. Then I saw all these other different fees. I didn't expect that and it is more than what they had estimated initially. But I felt I just had to get it done and once it’s finished, I’ll be fine.
The best part of it is that they do work rigorously with the creditors to try to get a settlement and there is continuous communication between them, the creditor, and the consumer. Plus, they kept correspondence with me. They let me know when a creditor has agreed to a settlement offer and I had the convenience of going online to check what the settlement offer is and whether I wanted to accept or reject it. Then I can make payments towards it to pay it off.
Reviewed May 25, 2017
I was struggling with extreme amount of debt and found National Debt Relief online. They've been good however, it doesn't seem to have affected me at all. I'm still making the same amount of payment, just a different place, then things will start clearing up. I've been using them for over a year now and I'm still waiting to see if anything actually comes up or if it pays off at all. I haven't seen any positive aspect of it at this point so I'm wondering if I'm wasting my time.
Reviewed May 25, 2017
I could not get a consolidation loan so instead of filing bankruptcy, I chose to go for a relief help with National Debt Relief. They explained what was going to happen, how they would go about it, what the cost would be and how long it would take. They also asked me about my debts and income. They filled out the paperwork, did an assessment and sent it to another guy to make sure it was feasible for me to do that. It was hard and stressful for me at first but so far, they've been good with me in explaining everything and working with my debt collectors which made everything easier. I've recommended them to one person and she is currently in the program now.
Reviewed May 24, 2017
The experience with the customer service rep was amazing and very informative and knowledgeable. I hope the rest of the experience along the way is easy as everything was on the phone. If I have the chance to rate later on I will! Thank you and would recommend so far.
Reviewed May 24, 2017
Everyone I have spoken to so far is very clear about the policies and procedures of this program. Everyone is also very well educated and versed in debt relief matters and all the questions I had were answered truthfully. I am very pleased to be using this service.
Reviewed May 24, 2017
Everyone was very helpful. Even though I had bad cell phone reception they always called me back right away. Carter ** was very personable and made me feel very welcome in this unfortunate situation and still remains wanting to help me out if I need it. I wish all companies I have dealt with were this friendly and quick for action. What a relief.
Reviewed May 24, 2017
My contact person, Shomari ** was highly professional, and informative as he signed me up for the debt relief program. This has relieved a mountain of stress from me. Everything had become overwhelming, and to think that there is actually a business out there willing to help is amazing.
Reviewed May 24, 2017
Response time was great as well as John ** who's my Certified Credit Specialist. He was easy to talk to and explained everything in detail. I feel that he really want to help my family out in or time of need.
Reviewed May 24, 2017
Annie ** did a very good job of explaining the program to me. I am going to have so much relief, now that I have decided to go through your company. Give Annie a big HURAAA & thank her so very much for all her help & comfort that I now have.
Reviewed May 24, 2017
Joe was very helpful and polite. He explained things pretty well. The 2nd guy was very helpful also. So far the experience with National Debt Relief and been a good experience. I hope the help continues throughout the years. Thank you for the help.
Reviewed May 24, 2017
Patrick ** was a great help! He was sympathetic to my situation, explained the entire process very clearly, and provided a satisfactory solution that I think will work for me! I'm excited to start with NDR, everything has been super smooth and easy so far!
Reviewed May 24, 2017
This has been a very satisfying experience. It was totally painless and I was dealing with two very professional ladies that were very helpful. I would recommend National Debt Relief to any of my relatives and friends. Thank you so much!
Reviewed May 24, 2017
I'm so glad to be helped by NDR. Wilson ** and the other staff members were patient and very helpful. With Wilson's guidance I was able to give him the list of my creditors and able to get started on this program quickly. I have peace of mind knowing NDR is helping me negotiate the payoff of my debts. Thank you!
Reviewed May 24, 2017
I just reached out and signed on yesterday with National Debt and my experience is already following a positive path. I feel informed and completely guided, and most importantly I feel comforted by the team members when expressing my fears and concerns. Thank you so much!
Reviewed May 24, 2017
Customer service people were very nice and informative. If I had any questions to ask, they were very helpful. I just started with them so see what happens in a few months. They was really easy to talk to. Always told me their phone and time to reach them.
Reviewed May 24, 2017
Knowledgeable, friendly, and fast! Wade ** was great to talk to and the way he explained all aspects of my options, made it easy to decide what to do. I am most certainly recommending anyone I can to this company!
Reviewed May 24, 2017
Great communication and skills to lead me in the right direction of getting my life back debt free. All of the business associates that I have talked to so far have been exceptionally professional and actually on my side to get the debts resolved.
Reviewed May 24, 2017
I am please with the persons I haven spoken with and have assisted me in getting some relief on my debt. Excellent service. I like the legal team that I will have if need to assist in any matters that may come up. I also like that I have access to review my account.
Reviewed May 24, 2017
It has been a great experience to date. The counselor is knowledgeable and helpful. He did not judge me or make me feel bad for the situation I am in. They cover every detail and make sure I understand. Because I'm working with this company, I have been able to cut my cc payment down drastically so that I can start living again and stop worrying.
Reviewed May 24, 2017
The person who helped was very good and he explained everything in complete detail that made the whole process easier than I thought it would be. Even the welcome call was a pleasant experience and the questions I asked were answered very politely and easy to understand the answers.
Reviewed May 24, 2017
I decided based on reviews I gathered online. It was ranked #1 so with that my faith was sealed to work with these guys. Disclosure and transparency is very important to us. This predicament happened because of an accident at work. 10 months now my husband has not worked whereas before holding 2 jobs. Hope we will free of debts sooner than 3 yrs!
Reviewed May 24, 2017
It was excellent, very helpful. They help me understand everything that was going to go on. It was a pleasant experience. I look forward to being debt free and have some financial freedom in the near future and be stress free for the first time in a long while. I highly recommend them to anyone.
Reviewed May 24, 2017
Eric was great at explaining the program and the Welcome Call was clear. I will be out of debt in three years which was not even a possibility before this program. Thank you for the opportunity and the peace of mind this has given me.
Reviewed May 24, 2017
Excellent experience with well two qualified woman. They were a great help to me. Didn't rush and took their time and made sure I understood every aspect of this. I felt comfortable and understood this process of my getting to be debt free. I really appreciated all their help.
Reviewed May 24, 2017
I was given NDR's contact by a friend. I had some credit card issues in which I was struggling so I reached out to them through email and by calling them on the phone. Their team has been extremely friendly, courteous, certainly knowledgeable and professional. Working with NDR has relieved me from a lot of stress that I was having due to financial difficulties that I was facing. It has given me a better hope of the future and I'm able to breathe now.
It's a very fair cost in relationship to the quality of the service. It's a great balance and they really take care of me and my needs. I was dealing with a lot of pressure. They take that off and lift the burden. If anybody is in a situation financially that they can't independently solve on their own, National Debt Relief is a great support, service and help. I can attest to that. I'm 100% out of debt in a year’s time. We're all Americans and in this together. Financially, we get into situations where we may not be able to help ourselves and they lend a hand to that. Overall, it was an outstanding and professional service from NDR.
Reviewed May 24, 2017
I called National Debt Relief because I was in some serious debt. I was informed about their program and they handled my questions. I was quite satisfied. I then gave them an outline of my debt and they got me qualified. I speak to one of the service reps every time I call them and they're very courteous and professional. Working with them got me relieved. They're chipping away my debt, and it took a big stress off of me.
Reviewed May 24, 2017
I wanted to reduce the amount that I owed so I decided to look into relief help. National Debt Relief helped me out. Their team would tell me whenever something was paid off. They were friendly, helpful, and knowledgeable as well. The cost of the service was all right. On the whole, I'm happy with the results.
Reviewed May 23, 2017
I'm very happy with your services. I feel that Tia was very empathetic with my problem. Once again thanks for everything. I will definitely refer this company to any of my friends and family who are having trouble with their finances.
Reviewed May 23, 2017
The customer service we received was outstanding. They made us feel like somebody really cared about our hardships and were willing to help us with no judgment or delays. We really appreciate the follow-up after the approval process and how carefully the entire process was explained to us. Everything was done quickly and our approval sent to us within a couple of hours. We're looking forward to ending our debt within the next 36 months.
Reviewed May 23, 2017
Kar ** was very patient and professional. He was able to answer all my questions in a manner that was easy to understand. This was not an easy decision for me to make and he made me feel better about my decision to get out of debt with some assistance instead of continuing to do it my way.
Reviewed May 23, 2017
All my questions were answered in a professional manner by Kyle. I feel very comfortable with all the answers that were given to me. My only downfall, I do not like my accounts going delinquent. But I understand the process. Thank you for being patient and explaining all.
Reviewed May 23, 2017
Great experience so far!! Everyone is very nice, knowledgeable, understanding and they answered all questions that I had!! The payments that were set up are far more manageable and I can finally breathe!! Thank you!! I can't wait to be debt free!!
Reviewed May 23, 2017
So far everyone has been so helpful and supportive. Everyone I have spoken to have explained everything and answered my questions to my satisfaction, thanks again for looking out for my best interest with what I am sure will have a positive outcome.
Reviewed May 23, 2017
The agent Mr ** is very professional and very happy to work with him. Just want to see how this program will influence on my credit score. Good company, nice people. Will introduce to my friends for everything they need. Service is very good and at high level. Help people not only money issues but the real life.
Reviewed May 23, 2017
I enrolled in the program today. Everything was explained to me and my husband. Looking forward to having a pleasant experience with National Debt Relief. The representative was very helpful and patience with all my questions. The follow up call was helpful as well.
Reviewed May 23, 2017
Very excellent customer service. Very professional. I would highly recommend their services. AAA+. I am very pleased that I found this company. Stress relief went down 50 percent. Wish I knew about this company before. I checked online and their BBB rating is very high. Very important for credit repair with prospective clients to repair their credit and credit rating.
Reviewed May 23, 2017
My customer representative Chris was always understanding, communication was very clear on all aspects of the program, along with being very knowledgeable. I look forward to the support that I will have over the next 53 months in becoming debt free. Thank you!
Reviewed May 23, 2017
So far things have done well, but I'm just starting my journey. I look forward to my finish line. They have been helpful setting up my account, and keeping on top of things. If all goes well I will be done in 4 years, not 19. With their teams support I'm sure I will make my goal.
Reviewed May 23, 2017
All subjects were covered in detail, and any questions were answered immediately. End result was a plan even better than I envisioned. The process was much quicker and easier than any previous financial contracts I have had. The associate was understanding and knowledgeable at all times. I am glad we picked this company and it is easy to see why you have an A+ rating with the BBB.
Reviewed May 23, 2017
From the first call to our Welcome Call, the customer service and attention to detail has been amazing. Mahalo (Thank you) Nikki ** and the rest of the NDR team for all you do to help people like myself in need to be debt free! We are truly blessed to have you in our lives!
Reviewed May 23, 2017
Ivory ** was the individual that reached out to me and guided me through the process. She was very friendly, knowledgeable and patient. She answered all questions thoroughly to my understanding. Process was completed in short period of time. I was very happy with Ivory ** and the NDR experience and would recommend this to my friends and family. Thank you for taking me through an unpleasant reality of life and making it less painful and stressful.
Reviewed May 23, 2017
Claudeen ** was a pleasure to deal with! I was hesitant to get started but researched NDR online. She answered all my questions and made me feel comfortable with the process. I hope to have all my debt settled over the course of 4 years and hope to move on with financial independence. I would recommend the services of National Debt Relief to anyone that needs it.
Reviewed May 23, 2017
I was swimming in debt and I needed help. National Debt Relief sounded like the best company and they had good reviews when I looked them up on the Better Business Bureau. It's been a very easy and smooth process. Everything was emailed to me and I did everything online. I was able to do all the signing and everything online. Then they contact me with either online or by phone and it's been an excellent process.
I had some problems that I had been contacting the representatives about but it wasn’t anything they did. It was because of a debtor that I was having a lot of trouble with and was threatening legal actions. Whenever I would call in to National Debt Relief, they went above and beyond reassuring me that there was nothing to worry about and let them handle it. Everything there has been amazingly wonderful and I am very grateful to everyone. It's a life-saving experience and National Debt Relief has allowed me to sleep a lot better at night.
Reviewed May 23, 2017
I debated reaching out for help in regards to my credit card debt. NDR is very transparent from the beginning. Paying off my credit card debt in 30 months versus 20 years is a no brainier. I'm thankful that I took this step.
Reviewed May 23, 2017
Very helpful in explaining to me when I have questions. The representatives that I spoken were very clear on what I need to know, if I have questions there was info that I can get in contact with. I was able to get all my question asked and was given some samples to what the scenario would be like. As for myself, I like to get my questions explain to me that I understand or else it's not help for me to know what is going on with what I am participating in. So it's very helpful that there are service like this that can be available to me.
Reviewed May 23, 2017
I would like to thank the representatives at NDR for helping me get back on track with my credit. I greatly appreciate the hard work, dedication and honesty this organization has put forth in assisting me with my financial matter.
Reviewed May 23, 2017
I just started my program here in National Debt Relief, and I'm debt free now... But still looking for the results what's gonna happen in the future. I believe National Debt Relief definitely can resolve my debt. I trust them.
Reviewed May 23, 2017
I would recommend this service to everyone who needs it. NDR is very helpful, very informative, and they were extraordinary responsive to my need and situation. I really appreciate the care and concern in my time of need. I definitely made the correct choice by picking NDR as the company to work with in settling my debts with my creditors.
Reviewed May 23, 2017
Even though we are just starting this journey with National Debt Relief, they have been nothing but friendly, understanding, and reassuring. My husband and I wish we had contacted them months ago! We can finally look forward to a retirement together free from crushing debt.
Reviewed May 23, 2017
Great service. Great help with step-by-step in procedures. Knowledgeable and friendly. Attention to details and very patient with new clients. Very efficient in explaining and asking about all information. Will recommend this company to my friends as well. Not many companies can actually do what they say with credibility. Very happy and satisfied.
Reviewed May 23, 2017
I called National Debt Relief and I like what they explained to me. I’m very comfortable with it and I have less stress after dealing with them.
Reviewed May 23, 2017
I'm overwhelmed with my credit cards and I couldn't pay them, and I had health reasons too so I did my own research through the internet and found National Debt Relief. I emailed them and I got a response immediately. Their rep sent me all of the information and pamphlets via email, I signed everything and we started the ball rolling that way. And every time that there was a deal to be made, they would contact me first via email and then I'd call and we'll schedule it at that point. It was great and easy. Things were handled very appropriately and promptly, and they were always able to answer my questions. As soon as the email was sent, they were on top of things.
Reviewed May 22, 2017
When I initially contacted National Debt Relief, I was nervous. After talking with them on the phone I became more confident about the decision to allow National Debt Relief to assist with my credit debt. So far everything is good and I feel great about making the decision to get help!
Reviewed May 22, 2017
I was glad to call National Debt Relief. The people who I talked to were very nice, kind and helpful. They walked me every single step to the program. It was very precise. No wonder the National Debt Relief is the one in the state because they had helped a lot in their fin ancestors worries. Thanks.
Reviewed May 22, 2017
Explained everything...answered all questions. Fast call back. Brain even explained things twice...email us back fast...sent all paperwork through email and called us back ASAP and answered more questions for us. Made us feel like we are doing the right thing for us at this time.
Reviewed May 22, 2017
First time to do this and hope the last time. Everyone I've talked to was very informative on everything. I would recommend giving them a try. The amount of time to get out of debt is incredibly awesome. It would take years to pay off debt with just minimum payments.
Reviewed May 22, 2017
Quick and easy to understand, not sure how it will all come out but, has to be better than trying to do it all by myself. Glad I made the call. Have only had one problem so far. One of my creditors is calling my husband's phone when he has nothing to do with this account! Emailed for advice and received quick response.
Reviewed May 22, 2017
This is the best way to go when there is a family hardship. I am finally able to sleep at night without stress. I also know that I now have the help to get my debts taken care of and I am not in this alone. I would recommend this to anyone that needs some help getting their life back to a more normal state.
Reviewed May 22, 2017
I looked into relief help when my bills were getting more than I could handle. National Debt Relief's representatives called me periodically to let me know what’s going on. And then they explained step-by-step what’s gonna happen, when it’s gonna happen, and how it’s gonna happen. They broke it down quite nicely too. NDR has been very professional and working with them has helped a lot. I'm glad that I found them and now I'm getting everything on track.
Reviewed May 22, 2017
Great service! The Information given was very clear. Representatives were very friendly and Customer Service excellent!! All the information was provided and were very patient with all the question. They walk you through the whole process, guide you and reassure how things will be. Definitely will recommend the service I got from National Debt Relief.
Reviewed May 22, 2017
We had a lot of debt. We were paying it and we tried to make it as long as we could on just my income. My wife was in school and we got to a point where I couldn’t do it anymore so I finally cracked. It took me about three years to finally realize that we needed some way to get a relief so we got in touch with National Debt Relief. I get periodic calls from them to update all my accounts and let me know where I stand, what bills are being paid off and then if there’s any way I can add extra so we can start looking into closing the other accounts out. They work with me as far as they wanted an 'x' amount per month and I couldn’t do that. It was better for me to do by paycheck and they worked with me on that so that helped me out. National Debt Relief has relieved a lot of financial stress I had and tension in the house. It was a relief and a comforting experience. I’d recommended them to a family member, a friend and to anybody.
Reviewed May 21, 2017
The agent I talked to on the phone at the first contact was quite helpful and reassuring of my debt situation. He explained the debt relief program in detail which gave me comfort. In taking my details for the application to check my qualification for the program he was quite polite and understanding and showed care for me as a person needing help. This was greatly appreciated by me!
Reviewed May 21, 2017
National Debt Relief was the first company that I really investigated in-depth and their respectability appealed to me. I do 90% of my communication with them by email and they respond quickly. Working with NDR has affected my life in a positive way. When you're watching a clock, it seems like it drags, but I know things are being done. The experience has all been positive.
Reviewed May 21, 2017
I've been working with National Debt Relief for eight months and the process has been good so far. I just complied with what they needed. I felt like they were very good in answering my questions and I would recommend them.
Reviewed May 21, 2017
I looked into getting some relief help to have everything consolidated. National Debt Relief contacted me once I filled out the information and just started going through it. They were informative about the process. Working with them has affected my life positively and they'll stay in contact with me. I now have more peace of mind.
Reviewed May 20, 2017
My experience with Consumer Debt representatives was superb. The representatives was very professional and explained every detail about the process of the program. Cannot comment on anything else, because it hasn't been a week since I have been dealing with National Debt Relief.
Reviewed May 20, 2017
They are very knowledgeable and helpful representatives. I felt I was being listened to and was able to express my concerns. I believe the team can get the job done and I will have an opportunity to purchase my home when I am done with the program. I just want to thank the staff for their time and patience.
Reviewed May 20, 2017
It will be a year for me being with National Debt Relief in July and they have paid out two creditors so far. The creditors don’t call anymore and I reckon National Debt Relief is doing what they said they were gonna do. However, I thought they’d pay off all of the credit in one time when I first started but it doesn't work like that. Still, it's been a fair experience and it went through okay. I would recommend National Debt Relief.
Reviewed May 20, 2017
The team at National Debt Relief seem to be a little bit rushed. In the couple of times that I have either called to ask questions or been on the phone with them, I got the impression that they were trying to hurry and get me to finish up whatever my question was or get me off the phone. But other than that, they were polite and it wasn't too bad with them.
But working with NDR was not exactly what I imagined. I expected the process to take quite a while. It makes sense that it would take a length of time. But I didn't realize how negatively it would affect my credit score in the beginning. I got those notifications over and over again on my credit score. It's dropping lower and lower because of late payment. That was one thing that took me by surprise. Part of it was due to my ignorance with the program itself. I didn't realize that was how it worked and didn't understand the process going in as much as I would have liked to. It wasn't explained to me at all as far as that goes.
I assumed, which was my fault, that they would contact the creditors immediately to let them know that I was in the process of working with them, rather than needing that length of time before contacting any of the creditors. I didn't realize that they don't contact the creditors until they are able to work out an agreement. So, in the meantime, those creditors don't hear anything, and when they finally get a hold of me through other avenues, then they're really frustrated, which is understandable. During this process, it's very discouraging knowing that all those accounts are still out there, although I didn't expect all the accounts to be cleared immediately. Nevertheless, NDR was definitely a big help in taking care of those debts.
Reviewed May 19, 2017
Everyone that I spoke with was very patient and really thorough in explaining things in layman's terms. I feel comfortable calling and I appreciate how courteous I have been treated. I'm so relieved to feel like I can trust this company!
Reviewed May 19, 2017
The entire process was fast, transparent, and easy. It was a pleasure working with Lisa and others on the team at National Debt. I was referred by an existing client, who also had good things to say about National Debt. I have been struggling with the debt for a while now and just getting them all consolidated under one umbrella is such a relief!!
Reviewed May 19, 2017
IGOR ** who assisted us from the start was very very helpful. We had no prior knowledge of your company. IGOR told us everything about this program in understandable language and much patience. We are looking to the future with hope again. Igor, from Bob and me we thank you and wish you all the best.
Reviewed May 19, 2017
All questions answered and they really helped me feel comfortable about the entire process! I believe it was the right decision for me and I trust they will fight hard to free me of debt. I would recommend the National Debt Relief program to anyone!
Reviewed May 19, 2017
Staff is very professional and helpful. They gave me ample time to ask questions and made sure that I understood details. I definitely recommend them if you are needing professional help and a winning team on your side. The staff updates you as needed through the process.
Reviewed May 19, 2017
Very pleased with the way business is conducted and how much time and effort is put to make sure that clients are fully aware of process and steps which will take to successfully get out of debt. It is very helpful to know that there is a light at the end of the tunnel. Thanks.
Reviewed May 19, 2017
Every aspect of the program is explained to you. The associates are polite and seem to have a great knowledge of the National Debt Relief program. I called them because on their website they are list as BBB. I was happy with the feedback that I received. I joined the program after just one phone call.
Reviewed May 19, 2017
My bills was beginning to literally stress me out until I heard about NDR. Teneesha and Christina was very nice and very understanding. They took the time to really explain everything I needed to know. They never cut me off when I wanted to ask questions. I feel such a big relief now that I know I can pay my bills without going over my means. I highly recommend their service to anyone out there who's struggling. I truly thank them for all of their help.
Reviewed May 19, 2017
I had a credit card debt that I knew I wasn’t going to be able to pay. So I called National Debt Relief and listened to what they had to say and it seemed all legit and fair and so I went with it. I’ve been with them for three years and my whole account should be done in July. What they do is negotiate with all of my creditors individually. I make biweekly payments and when they have a certain amount in my account, they work on negotiating with someone and when they come up with an offer for them, the creditor agrees to that. They then contact me and make sure that it’s okay with me before they go forward with it.
Working with National Debt Relief has been very helpful. They contact you when any new update or anything’s changing. Every time when I call in, they ask if I can up my payment or tell me, “Let us know if anything happens" to "Where we might need to adjust your payment if you come in to some kind of financial hardship like getting ready to probably be laid off." So if that happens, then I’ll contact them and they may lower my payment and might stretch it out just a little bit longer. They work with you on that.
It does make my credit score go down because it shows that I’m not making payments to those creditors. They tell you before you sign up for it, “If you think you’re going to be purchasing a vehicle or something like that, you might not want to do that or know that you’re not gonna be able to do that once this starts because your credit score is gonna be hurt.” I would have to rebuild it. But once it’s all gone and paid off, then it will start showing just all of my regular every day or monthly payments towards other things that go towards my credit score and then they’ll eventually rise on its own. I could go out and get another credit card to make it get better faster but I’m not going to do that. They’re very tempting.
Reviewed May 19, 2017
My dad had a lot of debt so he wanted to consolidate them. I researched different companies online and I was the one who told him about National Debt Relief. We had six credit cards but they only took care of two which I don't understand because they gave me a two-year timeline that everything's going to be done. We're about to hit the first year so I'm trying to find out how we're going to finish the rest of the credit cards before the two year mark. Also, there are some credit cards where the balance is really low so I'm wondering why we aren’t paying those off first. But generally, they were very friendly and helpful. They're a good company to work with.
Reviewed May 19, 2017
I was trying to get rid of a couple of credit cards. I went through National Debt Relief's process and I did not have any difficulties at all other than coming up with the money. Their reps are really good and when I've had to get back with them a couple of times, I've gotten right through them. They've done good and I'm happy with them.
Reviewed May 18, 2017
I had a great experience with everyone. They were very clear on what will be done. Everything was covered and always asked if I understood what I was being told. They also told me what I was to expect to receive in the mail and email. They were very friendly.
Reviewed May 18, 2017
NDR presented everything clearly, allowed me to clarify any questions I had and they were always very positive and friendly! I feel a huge relief by getting this help and I look forward to being debt free! I like that there are no surprises! Thank you.
Reviewed May 18, 2017
I found the personnel with National Debt Relief to be very professional, courteous and clear about their process to help. I would recommend their services to other people I know in the same situation that I have found myself. It has been a really positive experience.
Reviewed May 18, 2017
After kicking the proverbial can down the road for too long, the stress of overwhelming debt finally lead us to NDR. The process was streamline and the customer service was excellent. Taking action was the best decision we could have made without getting a lawyer and declaring bankruptcy. We look forward to being debt free in the near future.
Reviewed May 18, 2017
Very informative. I appreciate the review and disclosure of information so we are truly informed. Downside is that some of the phone reps sound like they are just reading a script. So could be more human interaction. Other than that, overall a professional company.
Reviewed May 18, 2017
Was very pleased with the whole experience. Of course I was nervous but this was addressed by Scott and I felt reassured. All areas of program were explained and repeated to make things clear. So glad I chose National. Then Jason was also professional and clear about how program works.
Reviewed May 18, 2017
Everything possible was done to expedite and enhance my experience. I was made comfortable with my decision and fully informed of each step of the process. The agents were very knowledgeable, helpful and supportive. I would definitely recommend this to anyone needing this service.
Reviewed May 18, 2017
I was extremely impressed with the outstanding customer service I received from Eric **. At first, I thought I'd have to file for bankruptcy or take a personal loan. Eric reassured me that this program will be good for me and even answered a ton of questions via email. The accommodation I received from him was impeccable! I am happy to begin a new journey to a debt-free life. Thank you, National Debt Relief!
Reviewed May 18, 2017
I was surprised at how helpful Paul ** was. He went above and beyond. I really appreciate it. I was really nervous because I came from another source that was terrible. I just had a talk with another associate and he was also very helpful.
Reviewed May 18, 2017
When calling for help everyone was really nice and answered all my questions with no hesitation. They made it quick and easy and went into details about the program and if I had any questions or concerns they didn't hesitate to help. I am extremely happy with the decision we have made to go through them and I highly recommend them to anyone!
Reviewed May 18, 2017
This program has given me the opportunity to reach my financial goals. Working with Yan ** was spectacular. He was very understanding and helpful. I don't feel that there is any need for improvement in any of the areas. Everything was very clear and I feel like I got the help that I needed.
Reviewed May 18, 2017
National Debt Relief said they could get everything, what I’d be paying off, and I decided I like to do it that way. The team members told me one thing and couldn’t do it so I thought they would go to lenders because they work with them and get it all paid off and go through that. Whenever they called me back to tell me anything, they just put it on my email. That was fine with me but they could have called and said it. So far, so good. They just go ahead and get everything done like they say. That’s all I want them to do.
Reviewed May 18, 2017
The customer service at National Debt Relief is awesome. Every time I call, they don't hesitate to answer my questions. If I don't understand something, they explain it thoroughly for me. I logged on to their site one day and it said the settlements were 50% completed. And they have two more where they have to get the okay or the settlement amount.
Reviewed May 17, 2017
Carmello ** explained the program thoroughly and very professionally. He reassured and instilled confidence that this program was a good resolution to my problem. The team thoroughly explained the program and reviewed what I can expect. I am very happy and wish I had called months ago.
Reviewed May 17, 2017
Extremely Friendly and Knowledgeable folks that are not intimidating, but strive to make you feel comfortable about the process of Debt consolidation. Felt bad about having to call for Debt Relief, but they took that away from the first conversation.
Reviewed May 17, 2017
I had a great experience with National Debt Relief. Their customer service is outstanding. They are very informative and helpful. I would recommend them to anyone in need of debt relief. Overall, I had a great experience from beginning to end.
Reviewed May 17, 2017
I found myself in a jam. I was old enough to know better, but a family emergency kept me from thinking straight. I worked with Ben ** and I could not have asked for a more knowledgeable and patient person. I was not always on top with the computer and he explained how to do so much. I have not been able to sleep and night and today as I was accepted into your program, I am going to have my first calm night in months. It will be worth the price to get everything taken care of in a few years if not sooner. Thank you so much.
Reviewed May 17, 2017
I'm grateful for the assistance in controlling my debt finally. I received detailed and attentive customer service. I just wish I would've started it sooner but life happens. Now I have a second chance at getting my credit in order. Thanks in advance.
Reviewed May 17, 2017
Very good service. Great explanations! Hope this works out for me. Thanks for your help. I would recommend you to other clients but hopefully I won't have to. Thought at first it was a debt consolidation loan but realized it's more like a pay as you accumulate dollars in your savings account and paying off debts sequentially rather than all at once.
Reviewed May 17, 2017
Everyone I dealt with to get the ball rolling on fixing my credit was informative and helpful with a great attitude. I am hopeful for a future being debt free. Al ** took his time to understand my situation and provide a clear and concise plan for my future with National Debt Relief.
Reviewed May 17, 2017
I think National Debt Relief company will be a big help for everyone who are in a hard time situation to pay their debt. The representative seemed to be very knowledgeable to what they do... I can definitely recommend this company to anyone.
Reviewed May 17, 2017
I was struggling with credit card debt and did not know what to do. I got a chance to speak with a wonderful representative who was willing to help, answered any questions I may have had, and gave me a peace of mind.
Reviewed May 17, 2017
I am so thankful that NDR has given me the opportunity to help with my debt situation. My representative Royce is truly courteous and respectful and explained everything thoroughly. It's a true pleasure to be able to start over with a clean slate and never go back. I will highly recommend to family and friends.
Reviewed May 17, 2017
I love how professional this company is. They explained every little detail. I have been struggling with my payments and paying only minimum or even a little more I would have never finished. I am very happy that I finally did this.
Reviewed May 17, 2017
Keith was quick and understanding with my concerns. I appreciated him not making me feel like a total failure. He was responsive to my concerns and took my situation seriously. He made me feel like there was/is hope and light at the end of the tunnel.
Reviewed May 17, 2017
Everyone who I spoke to was wonderful and helpful. Also they helped me with my very bad credit. I was in very dire straits and had no money left after paying my bills. Now they helped me get out of trouble.
Reviewed May 17, 2017
The customer service I received from NDR has been the best I have ever experienced. I felt completely informed (not pushed), engaged in kind, understanding conversations with Geri ** which, has left me feeling very secure in my decision to accept their services. I did my homework and thoroughly checked NDR business practices out and they are exactly what their reputation says they are, Top rated! I am looking forward to working with them towards my debt free life! Thank you again!!!
Reviewed May 17, 2017
I worked with Lauren, she was absolutely wonderful. It was a totally stress-free experience. She is a valuable asset to your organization and I would strongly recommend you show your appreciation to her. I look forward to being debt free soon.
Reviewed May 17, 2017
Everyone was very helpful in helping start the process. All my questions were answered satisfactorily. Marc and Vanessa did a great job informing me of the program and making sure I understood the entire process. Both even went through the paperwork thoroughly. Thanks.
Reviewed May 17, 2017
Very pleased with this company. The customer service was very polite and thorough and they responded in a timely manner. As this transaction is just getting off the ground, I anticipate future followup correspondence will be treated in the same manner as my initial experience. Thank you for making this as painless as possible. I gave a 4 star rating with the hopes that down the line I will be able to do another review and plug in that last star.
Reviewed May 17, 2017
Everyone was helpful and friendly. Took time to work with me and patience. Made sure I understood everything. Was there when I called and got me to the right area. I would recommend this program to anyone who needed help resolve their debt. Understood the problem.
Reviewed May 17, 2017
Amazing customer service. They always do what they say they are going to do! Very informative and answered all my questions. Helped me come up with a good budget. Very professional and eager to help. Very thorough as well to make sure they have all the info they need. Looking forward to see how well they can settle!
Reviewed May 17, 2017
Everyone has been very helpful. They answered all my questions and had all the answers I was looking for. Ramsey was very nice to talk to. And helping me to get out of debt. Thank you so much for helping us.
Reviewed May 17, 2017
I am new to this program but it feels very well organized and everyone has been sensitive to my situation. I truly feel that I am finally going to get the help I need. I have been fighting my situation for a long time with no resolution. I am so happy to have all the help and support in this program so I can get my life back on track.
Reviewed May 17, 2017
My account specialist Brian was excellent. He discussed all my options with me and answered all my questions. He took his time and made sure I understood what to expect during this process. So I thank him for that! He has great customer service skills.
Reviewed May 17, 2017
Upon calling the phone number on my computer I was greeted and felt like that there was actually, there was hope of solving my debt with payments for a period of time that would get me clear of debt without much worry as everything was clearly explained that I have options without filing for bankruptcy.
Reviewed May 17, 2017
The specialist who enrolled me did an outstanding job of making a stressful situation a lot easier. He was professional and helped me through the process and answered all my questions. He made the process easier and completely explained what was going to happen and how the process would be from beginning to the end. I highly commend Andre ** on the help he was to me.
Reviewed May 17, 2017
Representative was thorough, pleasant, and knowledgeable of his organization, and my personal situation. He was not judgmental as he assisted me to examine my current debts or the reasons for my needing to take this specific action. He did encourage active participation in continuing to address all future contacts, in order to keep abreast of all actions taken and my contribution to said activities taken by his organization.
Reviewed May 17, 2017
Yasha was extremely helpful in explaining and getting me and my wife enrolled. Looking forward to getting some breathing room and out from under debt! NDR has an A+ rating with the BBB and I am hoping everything works out.
Reviewed May 17, 2017
I just got started, but so far everyone I've spoken to has been very helpful. And I've received a nonjudgmental feeling. I know I've made some major mistakes dealing with my finances, and now that I've started this debt relief program, I'm starting to have a sincere feeling of relief. After speaking with some of the other companies out there, you will soon see why NDR is at the TOP.
Reviewed May 17, 2017
Starting the process has me feeling like I can breathe again. Thank you National Debt Relief for guiding me through this process and assuring that I'm informed of everything I need to be and answering any questions I've had. You make me feel like I can get my life back after going through my hardship!
Reviewed May 17, 2017
I knew somebody that did National Debt Relief's whole program and it helped them out so I thought it couldn’t hurt to try. The team has helped me out a lot. Anytime I call, they’ve been able to answer any questions or concern that I've had. They gave me an estimate of about a year or so and I just passed that year, which is fine. I’ve been able to at least get almost two of my creditors down right now. I finished one of them and then I got another one that’s in the process. They do all the talking to the creditors who have stopped calling me. NDR has been able to get rid of the debt that would have probably taken me much longer than I thought it would have and they did exactly what I thought it would do.
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