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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 284 Reviews 56235 - 56435
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 7, 2017

    It's a process but works out in time, I'm satisfied with it. Agents are nice and helpful not to mention very patient. After some scheduled phone calls and a few emails, which are all simple questions, got this rolling... then change address and phone with your creditors and let the NDR do their thing!

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    Customer ServiceStaff

    Reviewed June 7, 2017

    This has been a great weight off my shoulders and I will be debt free before I know it. People are easy to deal with and talk to. I am very happy to be on my way to financial security and peace of mind. First couple of months were trying but customer service was ready and waiting... with a listening ear and help.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    I have been treated great with the staff, every time I call in they have help me with all my question and have assisted me with any help I needed and above all made me feel good about my decision for join NDR to help me get out of my debt.

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    Staff

    Reviewed June 7, 2017

    Working with National Debt Relief has been such a relief. They were always courteous and answered every question or concern that we had. It was nice for me to have a company that helps with relieving your debt, as well as having the staff work with you making you feel at ease.

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    Customer Service

    Reviewed June 7, 2017

    I am very dissatisfied at this point in time. I have yet to see anything happening but the collection of my funds so I cannot give a fair review. Please email me again when proposals start being sent and the payments begin. Thank you.

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    StaffTransparency

    Reviewed June 7, 2017

    I was not given the run-around. Each person I spoke with was straightforward and thoroughly explained what I needed to know. The monthly fee is extremely as well. I've worked with other companies that have charged 5 times as much.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    I have only had to call twice since becoming part of the National Debt Relief program. Both times were to have them help me get into my account. Both times (as well as when I joined) everyone has been helpful and professional. In fact I recommended a coworker who is now in the program. Thank you.

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    Reviewed June 7, 2017

    I am a bit upset with the speed of things. I know you are waiting for funds to build up but I still have the collectors on your program calling me at home and at work trying to collect when I keep telling them about being on your program... It is mostly with the two Key Bank accounts. Hopefully you can use that against them to further settle my debts.

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    StaffProcess

    Reviewed June 7, 2017

    They are professional, informative and extremely helpful in this process which is very stressful. And they are kind people. I appreciate this program very much! I do wish it didn't take as long but I do understand they are helping me so much and that the time is essential. A great program!

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    Staff

    Reviewed June 7, 2017

    I haven't completed my program but only a few months in they have solved a few of my credit card issues! Very awesome and helpful group of people. I love NDR! I would recommend it to anyone who may be struggling with their financials or is just looking to get out of debt altogether!

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    Customer ServiceStaff

    Reviewed June 7, 2017

    The focus on creating a positive experience can be summarized as truly professional. All my questions were responded to in a timely manner. Each negotiation was handled to maximize the potential outcome. I recommend this organization without hesitation. We had a great experience.

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    Customer ServicePrice

    Reviewed June 7, 2017

    Overall been a positive experience, some of the settlements have been very good, others so-so once you factor in the fee they charge for each settlement offer. Had a lot of momentum early on (about 3-4 months in), but haven't had anything more in quite some time, about 7 months in and still have more than half of my creditors without an agreement. Wish expectations for how long it can take them to reach an agreement with my creditors had been better set/explained. So some things very good, especially the customer service, and other items, primarily the timeline for settlement agreements has been mediocre.

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    Customer ServiceStaffProcess

    Reviewed June 7, 2017

    So far, I have been very pleased with this program. Customer service staff is wonderful in helping me with procedures and with emotional support. The program will save me a great deal, and I'll pay off my debt a lot sooner. My only problem is with the password to get into my account. Resetting it doesn't work. I would definitely recommend the program to someone else.

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    Customer ServiceProcessTransparency

    Reviewed June 7, 2017

    We have only been in the program for a few months and only one of our debts has been settled that I know of so far. We are receiving fewer phone calls (which we don't answer) than before we started and that is good. I do wish there was more communication with us, I kind of feel our money is being taken every payday but nothing is being done. More communication would be nice. All in all I guess it is working.

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    Staff

    Reviewed June 7, 2017

    They have been professional and very helpful to all my needs and questions. Great staff. They understand my situation and act very well to every situation or questions. I gotta give them props for that. Also will recommended them to any of my friends and family. Great job.

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    Customer Service

    Reviewed June 7, 2017

    I cannot say enough about how wonderful this experience has been with this company. The customer service is excellent and they go above and beyond to please the customer. I highly recommend them. It have helped me immensely. If you have debt they are the go to.

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    Verified purchase

    Reviewed June 7, 2017

    I regret that I had not used this service earlier. I feel like a load has been lifted off my shoulders. I look forward to an email and call telling me of a settlement. I am very pleased with their service and would recommend this company.

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    Customer Service

    Reviewed June 7, 2017

    National Debt Relief has done a great job relating the status of my account to me. Also every time I've called with questions they answer them right away or transfer me to someone that can. Honestly calling National Debt Relief was the best decision I've made regarding my credit!

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    Verified purchase

    Reviewed June 7, 2017

    I am very pleased with National Debt Relief so far. They acted quickly as soon as my deposits started to come in to take care of my debit with creditors and was able to settle for less than half on all of them. I have been enrolled with N.D.R. since October of 2016 and so far they have settled about half of my debt and have closed 2 of my accounts.

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    Customer ServiceStaffProcess

    Reviewed June 7, 2017

    My only regret is that I wish I started this process a lot sooner. They have very friendly customer service reps - who are ready to assist you and guide you through the process. Being a part of the process, in deciding whether to take an offer or not, gave me great confidence in this program.

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    ProcessTransparency

    Reviewed June 7, 2017

    So far everything has been great. I do not really know what's going on with my account, so I wish there were more updates and communication with my account. I feel like I am still unaware of the process and I hope everything is ok with my account.

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    Customer ServiceTransparency

    Reviewed June 7, 2017

    The start up process was okay and simple but whenever you need help or ask questions you can't just ask it and get an answer till you pass the 50 other questions. You have to start the email conversation about the issue, wait for the email to verify your information then wait again to hear from them just to be told you should call about your concern. There isn't a simple way. Communication needs improving.

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    Customer ServiceStaffTransparency

    Reviewed June 7, 2017

    I was skeptical at first, but within 6 months they have helped me with 2 of my accounts. They are polite and friendly when you call. If you don't understand they take the extra time to explain. If you miss their call they will follow up with an email. Glad I'm using them.

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    Customer ServiceStaffProcess

    Reviewed June 7, 2017

    Nearly seven months into the program, only one account representing ~5% of the total debt has been settled. Numerous fees have been deducted from deposits made for what appears to be very limited activity. My interaction with customer service when I responded to annoying automated telephone messages, that came almost daily, was less than a desirable experience. I was transferred many times before a customer service rep would response to my issue.

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    Verified purchase

    Reviewed June 7, 2017

    Hello. So far, I am very pleased. The negotiation hasn't been finalized yet but they are very professional and know their stuff. The only complaint I have is that, when I signed up, I didn't realize that they don't negotiate right away. They want your accounts to go into nonpayment status so they have more leverage to negotiate.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    Happy with the response so far and the money they are able to save me. They contact me with every deal and let me know before I decide to go ahead with it. Have been very professional and would definitely recommend them to others.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    National has the best customer service!! Very helpful, accurate and honest people who works for your peace of mind by taking all the stress of the creditors' phone calls. I'm so glad I contacted them. Thank you very much for all your help and support!!

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    Customer ServiceStaff

    Reviewed June 7, 2017

    Everyone is very knowledgeable, helpful that they make you feel at ease to work with them. I would definitely tell all my friends about your company to business with you! Your customer service is awesome and very polite and helpful to fulfill your questions.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    Throughout my program, I have been contacted whenever there is a change in my account or if any activity comes up. The customer service representatives have always been very friendly and willing to help. Whenever I call with a question, they have the answers or go through any length possible to find the answer for me.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    They are very helpful and answer all your questions. In the beginning it might take some time but it's worth the wait. I now have 1 payment versus 16 and all balances were cut in half. I will finish this program in a couple of years. I recommend this company.

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    Verified purchase

    Reviewed June 7, 2017

    Literally saved my financial situation when I thought I was too deep in it for any saving to be done. I am so grateful for their patience and drive to work with me and all my financial creditors. It may seem like a huge risk but the end result is well worth it. I finally feel at ease and can take a breath.

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    Customer ServiceStaffProcess

    Reviewed June 7, 2017

    The people at National Debt Relief are courteous professional and a joy to talk to and work with. The program is awesome in my experience. Keep up the good work for people like me that need that helping hand. The personnel are great over the phone.

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    Customer ServiceTransparency

    Reviewed June 7, 2017

    I started out getting updates, but then it has completely stopped. I am unsure where the other creditors stand. The customer service when I do hear from them is very helpful and explains things very well. The company is great, just would like periodic updates!

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    Customer Service

    Reviewed June 7, 2017

    They have been collecting a monthly amount of money from me for the last 5 months and so far they have done nothing. I am still receiving calls from my creditors. They have not made any offers yet. I have to wonder what is taking them so long and if I made the right decision to go with them to represent me.

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    Price

    Reviewed June 7, 2017

    They have been great in arranging payment and getting my settlements, they communicate before making any decisions. I even got my husband into the company to settle his debts. They make sure they run everything through me and do try to get the best settlements. I am glad I would be debt free and not having to keep on wasting money just in interest. If I would had never partner with National Debt Relief I most probably in Bankruptcy. I feel such a relieve.

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    Customer Service

    Reviewed June 7, 2017

    New to this. So far my experience has been good with them but still waiting to see when will my creditors be contacted and what will be the outcome. Also will I be contacted with what is the outcome with the creditors. So far all I am getting is calls from my creditors but I did refer them to the number that was given but they also informed me that they do not work with debt creditors.

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    Customer ServiceProcess

    Reviewed June 7, 2017

    I'm very confused at how your program works. I know I was given a time frame and I'm expecting to be finished in 3 years. I wish I could get monthly or even bimonthly calls or emails as to where I'm at and who is getting paid. I know I'm given a link to check but I would rather have one on one communication. I am happy that I was accepted into the program but I still don't have that peace of mind. I get so many calls from creditors that it is overwhelming. I just hope these 3 years go by fast and I can complete the program. My work email is **. During the week I prefer that email.

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    Verified purchase

    Reviewed June 7, 2017

    When I registered I was told that National Debt Relief was going to contact the creditors. When I asked according to National Debt Relief and the creditors no information was exchange. When I contact I keep getting told that I have to wait.

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    StaffTransparency

    Reviewed June 7, 2017

    At this point I would recommend them highly. They settled one account so far. Looking forward to getting the rest resolved. They were very understanding and work well with you to help you out of debt. They explain everything thoroughly to help you.

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    Staff

    Reviewed June 7, 2017

    So far so good. I think I have 1 of my debts settled. I really thought the process would go quicker but I realize I had a lot to work on. Everyone has been very kind and accommodating and understandable. I cannot wait until I am finished!

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    Customer Service

    Reviewed June 7, 2017

    Our experience with National Debt Relief has been very positive. Their customer service is particularly strong, and they have been very interested in working to find solutions with all of our creditors. I actually anticipate that with their help we may be out of debt even earlier than planned, and I am grateful to have the option to pay back at least some of what we owe to our creditors, an option that bankruptcy did not allow.

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    Customer ServiceStaffTransparency

    Reviewed June 7, 2017

    I would like to commend Jonathan and Jason for their professionalism and customer service. Jonathan explained everything clearly, he is respectful and polite. Jonathan suggest that I keep making two more good faith payments for the loan taken out In January 2016.

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    Customer ServiceProcess

    Reviewed June 7, 2017

    I wasn't behind on payments; I just had too many and couldn't get out of the hole I had dug for myself. National Debt Relief came to my rescue! Enrolling in their program was fast and easy, and customer service is excellent. I have already, through National Debt Relief, paid off a couple debts, and soon, they will all be gone!!!

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    Price

    Reviewed June 7, 2017

    National Debt Relief was there to help me move forward from debt I incurred during a difficult period of job loss. They worked with me on a monthly payment plan and negotiated with my creditors so I would not be stuck just making minimum payments on interest.

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    Verified purchase

    Reviewed June 7, 2017

    Thankfully, I found Debt Relief just before I was in really big trouble. I had at least 5 credit cards so full, I was about to not be able to make minimum payments. It took 3 years but I am now debt free. Some cards required serious negotiations but they were handled and in the end, I actually was refunded an overpayment of $5000. In the meantime, I learned to control my card usage and now save the previous monthly payments.

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    Staff

    Reviewed June 7, 2017

    When I contacted NDR I was in big trouble - having accumulated much debt due to a year of unemployment and a sudden medical emergency with no option other than bankruptcy. I heard the ad on the radio and called. The first agent I spoke with was wonderful and supportive - and nonjudgmental - and assured me that although settling my debt would take time, I would be whole again. She was extremely helpful and optimistic about the results and set up a plan I could live with. NDR has already settled 3 of my most aggressive accounts and I know that the end of this financial nightmare is near. I am a huge supporter of NDR!

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    Customer ServiceStaff

    Reviewed June 7, 2017

    The people that I've dealt with are very knowledgeable. They are helping me be debt free. l would recommend National Debt to everyone. I would like to see more emails from them about the status of my account. Thank you very much.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    As a newly single mother with 3 children, working 2 jobs and trying to make a home, I ran up credit cards to fulfill my needs. Once the monthly payments on the credit cards became too much to handle, I called National Debt Relief. I was welcomed by the friendliest people whose only concern was to help me! I was never made to feel embarrassed or less than! I kept in touch every so often and it was like I had my own cheer leading section. They were very encouraging! I paid off my debt in about 1 1/2 - 2 years. If I hadn't called, I would be drowning in large monthly payments and persistent phone calls from nasty debtors... I couldn't have done it without National Debt Relief. They handled all of it for me, all the while encouraging me and helping me see the finish line.

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    Customer ServiceStaffProcess

    Reviewed June 7, 2017

    Every person I talked to was beyond nice and willing to get me the answers I was looking for. It was a very easy process and handled quickly. My phone calls and emails were taken care like they were the on the top of someone's to do list. Your company will come highly recommended by me.

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    Process

    Reviewed June 7, 2017

    I have nothing but great things to say about the program. It has really help me from the stress of having to worry about paying off and managing my bills. I can now relax with the knowledge someone else is helping me manage. I learned a lesson. It is difficult to get past payday loans once you start with them so I will not use this method again.

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    Reviewed June 7, 2017

    I'm relatively new to NDR, less than a year. However I feel I still have a ways to go before I really see progress in debt reduction satisfaction. As I get closer to the expected goal of being debt free and in real time as I see one creditor dropping off slowly but surely, my expectations will grow. Thank you for accepting/working with me as a new enrollee.

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    Staff

    Reviewed June 7, 2017

    I have been struggling financial for so long. National Debt Relief has been helping me through all of my debt. There are not enough words to show how much I appreciate their help. They are awesome. Everything is going good so far!

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    Customer ServiceProcess

    Reviewed June 7, 2017

    After started the program with over $50,000 in debts took less of one year to completed. My experience with National Debt Relief (NDR) was excellent. NDR always answer any question and they were available at all time. Thank you for everything and give us a new start in our financial.

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    StaffProcess

    Reviewed June 7, 2017

    My experience with National Debt Relief has been excellent. The staff is friendly, professional and knowledgeable. They were able to settle all of my debt and I will be completely paid off by the end of this year. I am very pleased I chose this program and would definitely recommend it to others!

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    Customer Service

    Reviewed June 7, 2017

    I was scared first about how this worked. Bill collectors calling us both at work and home and cellphones. After contact with National Debt Relief no more calls and they stay in touch with me. 2 payments a month and it's paid off 12 account already and ten to go. Good and no problem. Would recommend.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    I don't remember any of the names of the people I've talked with at National Debt Relief, but every single one of them have been wonderful to talk with! They always answer any questions I may have and they never ever transfer me from one person to another to yet another. If I were to recommend a debt solution organization to work with, it would absolutely be National Debt Relief! Although I truly hope I never get myself into trouble with debt again, IF that should ever happen, I have their information here at my desk and I will call them right away! They work hard for me and I'm grateful.

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    Reviewed June 7, 2017

    Fast and efficient, has helped tremendously!! I was drowning in debt after my divorce, went to a debt consolidator and wasn't getting very far. I made the right decision switching to National Debt Relief. My credit score is also getting better, I can see the light at the end of the tunnel.

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    Customer Service

    Reviewed June 7, 2017

    Great experience. Would be helpful if they constantly update on when I'll be done with the program. I have no idea when I will be done with the program and I've been in it for 2 years. Please send me an email or call me to tell me when I'll be done with the program. Thanks.

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    Customer Service

    Reviewed June 7, 2017

    My experience thus far has been ideal when needing responses from the client services members. They have provided fast, accurate information and we are well on my way to resolving the massive predicament I'm facing. Would definitely recommend to everyone seeking credit card help.

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    Customer ServiceProcess

    Reviewed June 7, 2017

    Overall very good. The only problem that I have, I've been asking NDR to try to work on a hospital quickly. This is going on for months. I wanted NDR to work on a hospital bill. After several months the bill went to a collection agency. This collection was very nasty. If NDR should have started the process this could have been avoided. I'm Bipolar and legally blind and disabled and don't need these calls. Overall very good experience.

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    Reviewed June 7, 2017

    Very satisfied with my settlement with the first creditor. Just waiting for the next two. Can't wait until I'm finished. Was not happy about one of my creditors that was put hold on, because they were not to be included in my package.

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    Customer Service

    Reviewed June 7, 2017

    I was pretty much pleased with the overall handling of my accounts. I guess one of my gripes would be the length of the process and the dodging of the phone calls from the creditors. I think it do well for your customers to get some kind of feedback on their credit report through you all while they are with the program.

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    Customer Service

    Reviewed June 7, 2017

    Customer technical service is always only a phone call away. I thank you for the monthly account update even though I don't always check it. I've had a couple opportunities to refer friends to National Debt Relief's customer service # for their benefit.

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    Reviewed June 7, 2017

    I was not expecting to have to pay income tax on the monies deducted from my debt. It was my understanding that the lawyers hired by your firm using our money was to fight this sort of thing. It has negatively affected my life in that I am unable to pay these taxes. After all my bills are paid including gasoline and food, I have been living on $20/month. If any emergencies arose, I was forced to sell some of my belonging that I was unwilling to part with, but the choice of losing your home or some other belongings makes the decision obvious. This debt relief program is tough to live with but I am determined to get the "albatross" off my back by sticking it out. The offer to give me a loan to pay this debt off is contrary to what the program is all about and I was very insulted that you would even offer it after reading the premise of your program.

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    Staff

    Reviewed June 7, 2017

    I have been working with NDR for over a year now. They have gotten 2 out of 3 of my debts settled. Every time I have contacted NDR, they have been professional and helpful. They have always made me feel comfortable and never ashamed of my situation. Plus they are helping me get out of debt in a timely manner! They are great!

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    Customer ServiceProcess

    Reviewed June 7, 2017

    Recently, I was notified of and was able to accept a settlement offer of one of my debtors by email. I appreciated the ease of that process... An email with the details, push of one button to approve and receipt of confirmation! Painless! This is so much easier than receiving a phone call!

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    Customer Service

    Reviewed June 7, 2017

    I could have gotten in many cases a better settlement than NDR did and saved the fees. Their customer service has been difficult to deal with and in many cases have not told the truth so you have to know what the contract says. Very slow to respond and drag their feet on processing ACH requests. Overall one of the biggest mistakes that I have ever made. I make sure to tell everyone I know that might consider this same path that I took to stay away from NDR.

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    Staff

    Reviewed June 7, 2017

    The accuracy and respond of National Debt was outstanding. Very helpful and professional. Everything was taken care just like they said. I will recommend them to anyone that is in the same situation as I was. I am very happy and my headaches and sleepless nights are gone. Thank you National Debt.

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    Customer ServicePriceStaff

    Reviewed June 7, 2017

    Because of changes in the economy I made the mistake of relying on my credit cards to keep my business afloat. After a while, I found myself getting deeper in debt. Between the finance charges, sky high interest rates and late fees I couldn't reduce my principal debt even with paying more than double the minimum. I tried to deal with the credit card companies on my own but they wouldn't budge. National Debt Relief was able to negotiate on by behalf to settle my debt for about half the amount. I didn't have to deal with harassing phone calls and threats of foreclosure. They took all the stress off my shoulders, they have been amazing.

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    Staff

    Reviewed June 7, 2017

    We joined National Debt Relief because we were out to our ears in credit card debt and personal loan and it was a last resort. We didn’t know what else to do and we happened to stumble upon it online at the best, or worst time depending on how we look at it. But they saved our lives. We are actually able to pay all of our bills and we’ve chipped away in all of that debt and we're down to the last couple that will be paid off within a year. Plus, their team is great and always very helpful.

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    Reviewed June 7, 2017

    I like what they're doing but I feel that they do not give me an update on the work. When I asked for an update I get "will get back with you in two days or give us a call". And I never can go to my account directly and see what's going on. My password never works.

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    Customer Service

    Reviewed June 7, 2017

    I would call or send a request for help and I would get the same lame response every time! Not enough help or support!!! I am so happy they found someone to fund my debt so I could get away from them! I thought I was doing the right thing but so many times they had me wondering if I should just do a bankruptcy!

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    Customer ServiceStaffTransparency

    Reviewed June 7, 2017

    Customer service are friendly and they will explain it to you very well. Gives you update on what's going on to your account. Customer service team are helpful. They also suggest what's good for your account. All in all excellent service.

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    Staff

    Reviewed June 7, 2017

    These guys are seriously the best. They are very thorough, friendly, efficient, and professional. They take care of everything. Just make sure you make the easy monthly payments that goes into an account that you can access 24/7. Some months, I couldn't make the payment, they were so understanding and helpful. I have yet to have a bad rep. Every single person that helps me is just incredible. I'm so glad I trusted these guys. I highly recommend. :)

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    Reviewed June 7, 2017

    Completely impressed with all of the expert advice and ease of the application process to begin handling and paying off my debt responsibly and within a feasible time frame. Thank you Carter ** for taking extra care to ensure all of the dots were connected to begin this journey to responsibly manage my own financial future, and increased peace of mind.

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    Reviewed June 7, 2017

    I thought long and hard of a plan to get myself out of debt. I was strapped to 10 credit accounts that were keeping me in the hole at all times. All I could do was make the minimum payment on the accounts and stay broke. I asked NDR two years ago to help. In one phone conversation I began the process of becoming debt free. Currently nine of my ten credit account balances have been eliminated. I am anxiously awaiting my final settlement with my one remaining creditor. After that is accomplished I plan to remain debt free. I learned my lesson the hard way. These good people can actually help. I could not be happier with the service provided by NDR.

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    Reviewed June 7, 2017

    So far this has been a great experience! NDR always is quick to respond. I would recommend them to anyone. I've already resolved a debt in about six months and hoping to get more resolved soon. You can make extra payments and payoff early if possible.

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    Reviewed June 7, 2017

    They have helped me get out of debt and showed me how much I would have been paying out. They really saved me at a difficult time in my life. I have been able to save money and to have money without it being owed.

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    Reviewed June 7, 2017

    I would like to say that National Debt Relief has done their job to my exception. Every time I have called customer service they answer the phone in a professional manner. They take care all my questions and concerns on that same phone call.

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    Kayode increased rating by 2 stars.
    After a positive interaction with National Debt Relief, Kayode increased their star rating on July 1, 2017.

    Updated review: July 1, 2017

    Customer service is wonderful and they are always willing to work with me to resolve my credit issues.

    Original Review: June 7, 2017

    Need to keep creditors like MCU from harassing me, they keep sending me letters and other creditors you have pending, it needs to stop, it's very disturbing and I'm tired of it. Other than that I'm fine with the service so far, it's been OK, but they could do more to help me settle my situation. I also want to know if certain bills can be removed from my credit report that I have rehabilitated.

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    Transparency

    Reviewed June 7, 2017

    Delivered Results As Advertised. Negotiated settlements very satisfactory. Customer support excellent. My requested copies of final creditor settlements were not always forthcoming to me. Not transparent. Settlement documents (letters) were requested from National Debt Relief for my Credit Reporting agencies dispute (paid) backup data. The final settlement letters are not always available from the creditor to assist in the Credit Report disputes (edits). Would encourage National Debt Relief to produce and share negotiated settlement letters with customers.

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    StaffTransparency

    Reviewed June 7, 2017

    National Debt Relief are so professional they know how to explain what the company is all about. I really admire how they make their clients understand how it works. I would and always recommend to friends & relatives. I feel so comfortable when I speak any of them. They're part of my family. They never brush you off when speaking to anyone. I just calling them every now & then.

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    Reviewed June 7, 2017

    Taking too long to get done. Fees too high. Seems unbeneficial to me. Will probably never go this route in the future if I'm to get in a similar situation. I never get exact answers when I call in. Very annoying.

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    Staff

    Reviewed June 7, 2017

    Would highly recommend NDR. Extremely helpful, professional and have had no problem getting creditors to negotiate...even payday loans which are extremely hard to consolidate. My monthly debt payout went from 1100 to 400. You will not be disappointed. Stop stressing and make the decision to use NDR to help consolidate your debt!

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    Staff

    Reviewed June 7, 2017

    Received superior help. Reps are patient and knowledgeable. Helped me understand as well as answered all questions I asked. Helped me every step of the way. Went through each document and paragraph. I could not be more pleased and prepared.

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    Customer ServiceStaffTransparency

    Reviewed June 7, 2017

    I was doubtful of going to a debt relief program, but after I talked to someone on the phone I was reassured that y'all would work with helping me clear my debts! The customer service is always very helpful and very to nice to deal with. Everyone always answers my questions or finds the answer for me with no problem. The customer service team always has a nice attitude when I deal with them, no matter how many times I've called they always make me feel like my questions or concerns are important, even if they aren't that important. I would recommend National Debt Relief to anyone who asks me about it. I'm so glad I chose y'all to help me get debt free!

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    Reviewed June 7, 2017

    They had to extend my payoff time by 6-9 months, which disappointed me, but they also took care of EVERYTHING. I was $18K buried in credit card debt with about 10 different creditors and they will have got me free in 2-1/2 years. They also contact you to offer settlements and find out how you're doing money wise. This is a good company.

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    Reviewed June 7, 2017

    They are helping to settle a lot of my debt and it's an easy payment every two weeks to make. It has taken a lot of stress off of me making one monthly payment and getting my debt paid off. I would definitely recommend anyone needing help with their debt to contact National Debt Relief.

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    Reviewed June 7, 2017

    I would recommend this program to others struggling with debt! It gives you peace of mind with one low monthly payment and takes away most of the worries in less time trying to take it on by yourself! Thanks National Debt Relief!

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    Reviewed June 7, 2017

    I highly recommend National Debt Relief to anyone struggling with personal debt. The customer service representatives were always very courteous and professional when I spoke with them and always provided ample information about my account and answered any questions I had. I ended up finishing the program several months earlier than expected and my credit score has already rebounded quite a bit! This is an excellent route to go if you find yourself in debt and wanting to become free of it! Highly, highly recommended!!

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    Reviewed June 7, 2017

    I wish I knew what was going on with my account. It would be nice to know how my account negotiations were doing. Other than that I usually am happy with the outcome of the negotiations and the settlements of my accounts. I also wish I they could be settled faster so I can get my credit score back up.

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    Staff

    Reviewed June 7, 2017

    I have been very pleased with the results of National in getting me out of debt. I would not have been able to accomplish this without their help. Always kind and informative when notifying me of successful conclusion of each account. I am grateful.

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    Process

    Reviewed June 7, 2017

    I am almost debt free because of the fantastic help that I've gotten from this program. Payments are very manageable and I highly recommend it to anyone who is struggling financially. National Debt Relief also keeps you informed on what debts have gotten paid and what is their next move so it's good to know where your money is going.

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    Staff

    Reviewed June 7, 2017

    If you have had a life experience beyond your control that causes you financial trouble, call National Debt Relief. They WILL help you resolve your issues as painlessly as possible. They have been a saving grace in helping me through my problems and I cannot say enough good things about what they have done for me to get the monkeys off my back.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    National Debt Relief has resolved so much of my consumer debt. I went through one hardship after another. I sought assistance with another company and continued getting collection calls and very little resolution to my debt situation. Upon contacting NDR, they were professional, understanding, and didn't just say they could help; they began helping immediately! I have constant ways of communicating with them and see an end to my debt situation. Thank you National Debt Relief TEAM!

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    Reviewed June 7, 2017

    I have been with National Debt Relief for about 18 months. Originally I was given a quote for a 33 month program, nearly 2 years. They have already closed 4-5 accounts for me, with a fraction of what I originally owed. I only have 2-3 accounts left to settle, and think that will be completed long before 33 months is over. Thank you!

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    Customer ServiceStaff

    Reviewed June 7, 2017

    The people that I spoke with were very kind and understanding. They had no problems answering my questions and informing how things are doing on our debts.

    The only problem is I was unable to log in so I would call. I would recommend this company to anyone who needs help with bills.

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    Customer ServiceProcess

    Reviewed June 7, 2017

    I am pleased that I chose NDR to assist me thru a difficult time. Excellent professional customer service. I am 110% satisfied with every aspect of The National Debt Relief program. As in the company name I have experienced great relief from the overwhelming debt I found myself buried in. National Debt Relief has literally saved me from many sleepless nights.

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    Reviewed June 7, 2017

    National Debt Relief has helped me to become debt free! I was once in debt and it was very hard for me. That was when my friend recommended to me to try National Debt Relief. I gave it a thought and I decided to try it, and I'm happy that I did. Thanks to National Debt Relief I am now debt free!

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    Staff

    Reviewed June 7, 2017

    Employees are extremely knowledgeable. Always courteous. An observation though: Some creditors are severe predators. Won't settle. Won't settle. Et. al. Then, when the balance is huge with late fees, offers to settle for the original payoff amount. This is not a good deal for the client. There should be a mechanism to give creditors a max time to settle. If creditor refuses, Debt Relief sends last best offer and begins to pay off debt.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    This agency has been very helpful in reaching settlement agreements with my creditors. I appreciate all that this agency has done for me. All of the customer service representatives have been pleasant. I would and have recommended National Debt Relief to others. Thank you.

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    Staff

    Reviewed June 7, 2017

    Very helpful. Relief of stress. I would recommend National Debt Relief to family and friends. I recommended one of my friends and they are already debt free in less than one year. Thanks to national debt relief for the support.

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    Customer Service

    Reviewed June 7, 2017

    National Debt has helped me so much the past 3 years. I was in so much debt with credit cards and they did all the work with the companies to get payment plans set up and called me every time to let me know the status of every account. I am so much more financially stable now and that is thanks to them!

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    Rebecca increased rating by 2 stars.
    Customer Service
    After a positive interaction with National Debt Relief, Rebecca increased their star rating on June 14, 2017.

    Updated review: June 14, 2017

    I received a phone call from National Debt Relief in response to my review. First, I was impressed that they actually took the time to look at it. I didn't think big companies did that. The manager who called me was very concerned about the number of calls I had received with no message left, just a blank voicemail. He said that he would look into it. I probably could have solved this by calling them a lot sooner and asking what on earth was up with the calls. I don't think it was intentional, just some weird glitch. Regardless of the phone issue, I am EXTREMELY pleased with how they have helped me resolve my debt issues and would recommend them to anyone needing similar help. I'm certainly not sorry I made that first call to them for help. Everyone I have spoken to on the phone at National Debt Relief have been helpful and friendly. They do go out of their way to make sure you've got the information you need. Overall, excellent company and service.

    Original Review: June 7, 2017

    I'm very happy with the negotiations so far on my debts. That is the main thing I'm concerned with, so for that part, I'm satisfied. However, I hate the constant phone calls. I've been called for weeks now 2 or 3 times per day with only fake voice mail messages. By fake I mean my phone shows a message has been left. They're all 12-20 seconds long and all it ends up being is dead air. It is extremely frustrating.

    Plus, the one time a real message was left, it said to call if I wanted an update on my account. It doesn't sound like I need to call, just that someone is reaching out to say, "Hey, if you wanna contact us, we're here for you." Nothing about the message implies they actually need me to call. I work full-time and am in school full time. My schedule and their office hours do not mesh well. Unless I HAVE to call you I'm not going to. If you would just email me and let me know what's up and if you actually NEED to speak with me, that would be great. Then I will carve out some time to call. Please STOP the barrage of calls.

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    Customer ServiceStaffProcess

    Reviewed June 7, 2017

    I was very, very happy with the service I received when enrolling in the National Debt Relief program. The customer service representative was very polite and helpful with any questions that I had. He was very supportive in my decision and I felt very comfortable discussing my issues with my debt.

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    Customer Service

    Reviewed June 7, 2017

    Whenever I have had to call them with a problem or a delay in paying they have always worked with me. My son was murdered this past year and I have missed a lot of work and they have always worked with me.

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    Staff

    Reviewed June 7, 2017

    Everything is going well for me, I've been with Debt Relief for one year. Any problems I have had they help me immediately. I would recommend anyone in trouble with debt, to call Debt Relief. It helped me, no worries.

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    Staff

    Reviewed June 7, 2017

    Happy that I will soon be out of debt. Thank you for your help. I am satisfied with knowing that there were someone there when I needed help. You were there when I had questions and your staff answered each one.

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    Staff

    Reviewed June 7, 2017

    Your company was very friendly, helpful staff, understanding my needs as much as possible~stopped me from filing Chapter 7, helped to reduce the overwhelming anxiety and stress about how to best approach my case. Courteous, polite employees, knowledgeable about what's best for my unique situation.

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    Staff

    Reviewed June 7, 2017

    So far my experience with National Debt Relief has been great. They have been so kind and willing to help with anything that I need. I feel like I am in great hands with National Debt Relief. I know that this company will get me debt free and enjoy life.

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    Customer Service

    Reviewed June 7, 2017

    I would highly recommend NDR to anyone. The customer service was excellent. They handled my debts so efficiently. I had a fantastic experience with them and will be eternally grateful that I found this company to help me become creditor debt free in only three years.

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    Reviewed June 7, 2017

    My credit score has gone up. Very happy about that. I'm glad I contacted the company. Because I was going to file for bankruptcy, I'm glad I didn't. I would recommend the company to anyone that wants to straighten out their credit.

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    Customer Service

    Reviewed June 7, 2017

    I had two creditors needing to be resolved. They so far resolved one. It's been a year and still waiting to have them make a settlement with one. Keep in mind if you plan to go this route and do the program, your credit score drops tremendously. My score was 750... now it's 535. Yes this program is good because it reduces your debt but be prepared for many phone calls from creditors. Also I got a letter in the mail last week from a debt collector (since it's been over a year now and National Debt still hasn't resolved anything with them) that they would settle with me for a much lower amount. Why hasn't National Debt settled with them then? It shouldn't be that hard. That's what I'm paying them to do. Yes they take a chunk of your money to settle for you. I may just settle with them myself since my credit keeps dropping from them taking no action.

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    Staff

    Reviewed June 7, 2017

    I have been working with National Debt Relief for a year or so and have been very satisfied with their assistance. They have negotiated with about 1/3 of my creditors thus far and have gotten great results for me. I would highly recommend this company to anyone who is seeking assistance with their debts.

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    Staff

    Reviewed June 7, 2017

    NDR staff has always been friendly, courteous, prompt, informative and honest. I have had tremendous relief in having NDR perform as they claimed they would for me as a debtor. They exhibit genuine integrity in all they advertised to accomplish.

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    Reviewed June 7, 2017

    Have been very satisfied with everything about this company. All questions and concerns have been handled with the utmost speed and respect for me and any problems I might have. I would recommend to any one having problems with their credit.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    My experience with National Debt Relief had always been very positive until an experience I had on 6/5/17. After over an hour on the phone and speaking with 3 different people, there was no resolution to my questions and the follow-up email that I requested still has not been received 24 hours later.

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    Reviewed June 7, 2017

    Absolutely lifesaving, my life was in shambles and I had no idea what I was going to do, but once I signed up for your services everything was worry free. A wonderful service. I've already recommended to many friends and family!

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    Staff

    Reviewed June 7, 2017

    National Debt Relief has affected me in positive way. I have been able to consolidate my debts into one. They were courteous and very friendly. They will do the impossible to make one at ease and to provide them the best sources.

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    Staff

    Reviewed June 6, 2017

    I am very satisfied with NDR. They are giving me all correspondence to proceed with helping me get out of debt. They go step by step to help me understand all I need to know. I appreciate all they are doing to help me.

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    Reviewed June 6, 2017

    Customer service was very informative and made everything easy to understand. I never thought it would be such an easy process. I was scared at first but the staff made it easy for me to feel as if this was a really good decision. Thanks!!!

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    Reviewed June 6, 2017

    Every occasion I have spoken or emailed with National Debt Relief I have had an excellent experience. Very thorough, respectful, professional and personable. I would recommend your services to anyone. I'm thankful for all your help. Great working with your organization.

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    Reviewed June 6, 2017

    Very helpful any time and take a lot of stress off of me, nice and courteous, plus answers all questions you have, very kind. Also, they get job done, no more stress on me or crazy phone calls and they tell you what to do.

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    Staff

    Reviewed June 6, 2017

    Professional but understanding of other's position. Willing to do extra to try and help and relaying information in a manner you can understand. A good group of people. Not a lot of hassle. They figure out what to pay and keep you informed of what is going on with your account.

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    Customer ServiceStaff

    Reviewed June 6, 2017

    When doing research on debt-consolidation companies, I saw that NDR had a very good rating with the BBB. Divorce made me more dependent on credit cards than I would have normally been, and found myself drowning in about $15000 debt that I could only make near-minimum payments on. I decided to go with NDR, and have had only positive experiences with them. The initial consultations got me set up on a program that I can get by with. They worked with the creditors for me, then NDR and I came up with a doable pay plan. I'm biting the bullet for about a year and a half, and then the vast majority of the debt will be settled. Subsequent contacts with the service team have been equally good. They have excellent customer service -- very knowledgeable, helpful, and responsive. I regularly recommend them to my friends and family.

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    Reviewed June 6, 2017

    They have been very helpful in negating a fair settlement of all my debts and helping me pay them off. They collected the money from me and made the appropriate payments to my debtors. I should be finished by December 2017 with all of my debt.

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    Reviewed June 6, 2017

    I recently completed this program & did not receive any paperwork or the debt settlement letters from my creditors that were promised to me by NDR. After the final settlement payment was received, one of my creditors posted inaccurate info to my credit report which consequently dropped my score over 60 POINTS! And despite numerous attempts made to NDR, I had not one ounce of proof that I paid it. Perhaps the most frustrating part was all of the time wasted having to re-explain my story to one uneducated individual after another via phone calls, emails, etc, and I still do not have the documentation I requested almost 3 months ago! I would not recommend the services of NDR. If you choose to utilize them, I would highly recommend you request your settlement letters after each account is settled or you will never see them, despite what they tell you.

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    Reviewed June 6, 2017

    It's been months since I see any progress in my case. After working on my case and doing some good deals with creditors it had been silence for long time. Also I called many time for special attention to one of the creditors on my report. Nothing happened till now. That been for more than 4 months long.

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    Reviewed June 6, 2017

    I am thankful for this system of paying off my debt!!! Every 1 or 2 months... A negotiation is made on my behalf to pay off one of my creditors. It feels like a weight has been lifted. I am recommending this system to people that I know... that has high debt.

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    Reviewed June 6, 2017

    This is a great option instead of bankruptcy and it gets your creditors paid most if not all of what you owe... These guys are reliable and really good at what they do... Get it done today. A great feeling getting things paid!

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    Reviewed June 6, 2017

    I am very happy with service so far. They have eliminated 1 debt and are (I think) working on resolving the second. They always respond when I have a question and communicate with me. The only reason it's a 4 and not a 5 is because I am waiting to see what happens with my remaining debt.

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    Reviewed June 6, 2017

    They are on top of things and thorough. Keep me informed of my debt. Courteous and knowledgeable, nice on phone. They kept me informed of where I'm at with debt, and how much further I needed to go to be debt free! Concise, professional, sympathetic, worthy of more referrals. I recommend highly. Better than other debt counseling services.

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    Reviewed June 6, 2017

    I appreciate how flexible, friendly, and knowledgeable staff at National Debt Relief are. When I call in with questions, I receive precise and accurate information to my questions. I feel my finances are in good hands at National Debt Relief.

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    Comer increased rating by 4 stars.
    Price
    After a positive interaction with National Debt Relief, Comer increased their star rating on July 9, 2017.

    Updated review: July 9, 2017

    I had previously been asked by National Debt Relief to evaluate them on a survey they sent to me. I didn't give them a good review at the time, but one of their customer service people called me right away to clear up the concerns that I had expressed in my evaluation. He helped relieve all my concerns and dissatisfaction. I believe they sincerely do care about their customer satisfaction, and are willing to help in any way they can. I would recommend their company to anyone.

    Original Review: June 6, 2017

    I signed up almost a year ago and only one debt is being settled. And in order to settle this debt I will have to make an extra payment in the last month of a much higher amount than the other payments agreed upon when I signed up. So three payments instead of two in that month. They never told me that when they settled a debt, they take 25% of the original amount out of your money right from the start, so you end up paying 75-80% of the original amount or more. They never told me that they would only settle one debt at a time.

    In the meantime, the creditors are constantly harassing you. In 3 months I will have paid $1037.00 a month for 12 months with an extra payment of 644.35. That amounts to $13088.35 to settle a debt that was $16,534. (The debt was just above $15,000 when I signed up, but it was 4 or 5 months before they began trying to settle. The extra money owed came from was late fees and interest accumulation.) And even with this, I still face the threat of being sued before all my debts can be settled. No, I am not happy with this experience.

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    Reviewed June 6, 2017

    I was drowning in debt and called National Debt Relief. Service is great and now I have 3 of 11 creditors left to pay and another year before I'm debt free. The best there is, highly recommended. Thank you National Debt Relief.

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    Reviewed June 6, 2017

    They were very successful in reducing my debt and negotiating with debtors to lower their interest rates on my debt. My students loans were out of control to the point where I didn't have gas money to get to work, but I needed to get to work in order to pay for gas money! I'm very happy with this company and wish more companies were like them!

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    Reviewed June 6, 2017

    I was very pleased with the professionalism of all persons that I talked to on the telephone. They took the time to thoroughly explain the process that National Debt Relief Company was going to do for me. I did not have to wait very long for a decision to be made and for me to receive a telephone call confirming the fact that I was approved.

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    StaffProcess

    Reviewed June 6, 2017

    National Debt Consolidation was so easy to work with. They were always very informative and answered any questions I may have. The representatives worked very hard to help us through the process. They were able to suspend payments during hardships for a couple of months if needed. We were able to complete the process in 3 years and we had 4 different Credit Cards to pay off. They negotiated each one of the card's balance down helping us to save a lot of what we owed. I would recommend them highly.

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    Reviewed June 6, 2017

    Every representative I spoke with was very helpful and never made me feel like I was being judged. I have recommended this program to friends and shared our experience. The only issue I can share is that I wish there was more help after graduating the program to help repair credit and guide us on the right direction to repairing our credit reports.

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    Staff

    Reviewed June 6, 2017

    Terrific experience. One of the best things we have ever done. Everyone we have worked with has been very professional and, respectful and courteous. The amount National Debt Relief was able to reduce our debt was beyond belief. It has helped us get our finances under control again.

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    Staff

    Reviewed June 6, 2017

    They wonderful helping me get out of debt, and I would highly recommend going to them instead of filing bankrupt. They are great people to work with. As of today I'm almost debt free and my credit score is going up from poor to GOOD!

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    Reviewed June 6, 2017

    It's a little slow at the beginning and there are long periods of time without communication which is a little unsettling but with patience they work it out somehow. My credit beacon score went down to nothing but just today my score jumped 68 point which I was not expecting. Overall, it is a very good service.

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    Reviewed June 6, 2017

    I'm not the top to write reviews, but after all that National Debt Relief has done for me I figured I'd leave something. I definitely recommend to anyone in debt and looking for a way out. They set you up on a nice payment plan. Also all the annoying calls from the creditor stop. They handle everything as well as a legal team.

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    Reviewed June 6, 2017

    I always have a pleasant experience. The customer service is always excellent! My questions are answered and I am always satisfied with the outcome when I call. I would gladly recommend your company to others that need to clear their debt.

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    Staff

    Reviewed June 6, 2017

    My experience has always been the best. Every person I spoke to was very helpful, courteous and efficient. I saved almost half of what I owed and would have been paying my debt and interest for many years to come. A great load off of my life.

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    Reviewed June 6, 2017

    I had been under so much stress because I needed to pay all my bills on time. That's hard to do with $18,000.00 of debt. I am so glad that I saw an ad for National Debt Relief. Since then I now have enough for groceries and my meds. Also 3 of my creditors have made arrangements for payoffs. Thank you NDR for making my life so much more worth living.

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    Reviewed June 6, 2017

    My husband and I had gotten in over our heads financially but didn't want to file for bankruptcy. We turned to National Debt Relief and have had a wonderful experience. Over half of our debt has been reconciled. Our service rep was knowledgeable and courteous. The customer service reps are polite and very helpful. Our stress level has dropped dramatically. I would recommend NDR to anyone.

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    Reviewed June 6, 2017

    Was able to eliminate interest on four accounts. Very thankful for the help to consolidate and pay off all of my acquired debt. National Debt Relief worked with me during times of unemployment to keep my consolidation in progress. Great help.

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    Staff

    Reviewed June 6, 2017

    The NDR team has been very helpful for me to relieve me of my debt problem. So I can get my life in gear. I'm glad that I found NDR because I didn't want to file bankruptcy, so this has really been helping.

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    Customer ServiceStaff

    Reviewed June 6, 2017

    Been with NDR a year next month. We started with, 14 accounts and they have settled 5 of those. Would recommend them highly. They have worked with every creditor and still working on our behalf. Please give them a call.

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    Customer Service

    Reviewed June 6, 2017

    Answered my questions on why I was served. Said it is in legal department. Said local lawyer would be contacting me. Called back to see if there was anything else they could do. Said that if my case was being worked on.

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    Staff

    Reviewed June 6, 2017

    I was at my wit's end until I found National Debt Relief. They helped me get out of debt after a divorce! I'm so grateful for the help and the stress relief! This company truly has a great team, great service, they're always available and very knowledgeable!! Couldn't have asked for more.

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    Customer ServiceStaff

    Reviewed June 6, 2017

    When I first contacted National Debt Relief, I was in 15k credit card debt. I was trying to get my life together after being young and dumb in college and did NOT want to file for bankruptcy. I kept getting phone calls from private or unknown numbers and I was afraid to pick up and stressing, I didn't know what to do. Thanks to National Debt Relief, I am literally only a few months to becoming debt free! They were very professional with me, stayed on the phone with me no matter how many questions I asked, and resolved any/all issues I had with my debt. I can't thank them enough. With dedication and National Debt Relief by my side, no more anonymous phone calls, and no more stress! True story! I really can't thank them enough. They turned my life around...

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    Customer ServiceStaffProcess

    Reviewed June 6, 2017

    When contacting to get information, customer service agent was always courteous, respectful, and very informative. Made sure to provide individuals with all the necessary materials & information needed. Always tried to make things easy for the customer and super friendly. No hassle program with definite results. Would definitely refer a friend in need.

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    StaffTransparency

    Reviewed June 6, 2017

    I was so bad in debt that it was very depressing. National Debt Relief stepped in and took over, now life is good again. I highly recommend them to anyone that needs help to take care of their debt problem. They keep me up to date on all that is happening with my money. Very much happy with working with them.

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    Verified purchase

    Reviewed June 6, 2017

    Since joining forces with National Debt Relief less than a year has passed and we have already settled 3 of the 5 accounts and expect to settle the other 2 this year. A huge relief. They were able to do what they promised.

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    Staff

    Reviewed June 6, 2017

    I absolutely ❤ National Debt Relief... If it wasn't for them I would still be in debt. This October will be exactly (3) years since I been with them, but it's only June & I'm already making my final payment with my 6th & last creditor... National Debt Relief is a lifesaver, they actually saved my life & I am FOREVER grateful to them!

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    Staff

    Reviewed June 6, 2017

    Professional! I get updates and am informed when a debt is being negotiated and how long it will take to be terminated. Follow up is thorough and people are friendly and helpful. I would definitely recommend National Debt Relief to friends who need to consolidate and pay off debt in a timely manner and have a good experience.

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    Customer ServiceStaff

    Reviewed June 6, 2017

    Very pleased watching the balances go down and being resolved. Customer service for the most part has been very good. Some of the agents could use more training. Overall very satisfied. Some of the fees are a little high for resolving your account but you still end up saving a lot of money and become debt free.

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    Customer Service

    Reviewed June 6, 2017

    One of my accounts has already been resolved and another is pending payment. I'm extremely happy with the outcomes so far! I do wish that they responded back to messages a little more quickly, but overall I have received great customer service.

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    Customer Service

    Reviewed June 6, 2017

    They really go out of their way to help you get out of debt. It's nice that they handle everything and it takes the stress off your shoulders! No more debt collectors calling and being rude. Yay! Keep up the good work!

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    Verified purchase

    Reviewed June 6, 2017

    I have been paying in for almost a year and only one account has been settled out of the six I have with you. I am getting ready to start settling on my own. I'm very disappointed with this company.

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    Customer ServiceStaff

    Reviewed June 6, 2017

    They did exactly what they said they would. Sign up was easy and they helped you through the whole process. They will answer any questions and help with most problems. I would definitely recommend them to friends and family or anyone that needs a little help.

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    Verified purchase

    Reviewed June 6, 2017

    I enrolled in NDR two years ago, on a 34 month contract, I had debt that would have taken 15 or 16 years to pay off. I'm 72 years old and knew I won't live long enough to pay these debts off. I have less than 1 year to go and I will be rid of that debts and am happy to say I won't leave these burdens for my family to settle. Thanks to National Debt Relief for their help. Big Thanks.

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    Customer ServiceStaffProcess

    Reviewed June 6, 2017

    I'm very impressed with the customer service so far. The people I spoke to made me feel comfortable and made sure I really understood the process and details, which is highly unusual. Even with the paperwork required and tons of information flying around, they made it seem simple.

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    Staff

    Reviewed June 6, 2017

    I am very happy with this firm. I have two payments and I will be debt free. They have been very helpful with me on all things that I asked them about. I have been working about two years without any problems. I would recommend them to anyone who is thinking about using a firm like this.

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    Customer ServiceStaff

    Reviewed June 6, 2017

    Did refer to a friend. My accountant was happy I was doing business with them. Initial call to Debt Relief I was not pressured. In fact I was told to give it some thought before I sign on. Reason being, I was not sure about what I wanted to do. Personal care, always received calls for my approval, when agreements were

    being made with creditors. Got a refund after all debts were paid because that was left over in my account. They are exceptional. Please do not hesitate in receiving their service. Brava. Saved my financial life... I can breathe.

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    StaffProcess

    Reviewed June 6, 2017

    We have been with National Debt now for two years and we are almost debt free. They are so helpful and accommodating with us. I totally recommend this great program to anyone who wants bills off their back. We could never get our credit cards paid down and now we just have one left. National negotiated the other two to under 50% balance. Very happy with them.

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    Process

    Reviewed June 6, 2017

    The program was great. This really helped me to manage my bills and debt. I was able to pay off all my loans with the helpful consolidation monthly payments. It helped me to take this very serious if I wanted to improve my credit again.

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    Verified purchase

    Reviewed June 6, 2017

    After 6 months I find out that my credit is destroyed again and the monthly money withdrawn from my bank account is a slow process to pay off the settled debt because National Debt Relief takes out its fee right off the top and not a monthly draw, which makes your payoff very slow and the CC companies keep pounding your credit score until they are contacted by NDR.

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    StaffProcess

    Reviewed June 6, 2017

    I was very hesitant to enroll in the program, but their expertise and professionalism has exceeded my expectations. Since July last year my credit has improved by 100 points after bottoming out in the low 400's a few months into the program. I have settled 1/4 of my debt. Great program and company.

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    Staff

    Reviewed June 6, 2017

    Calling NDR was the best move we could have made. They are totally professional and because of their team, we are now debt free going into retirement. Every transaction was sent to us for approval and they were able to settle each account with significant savings. Would highly recommend them to anyone wanting to be free of debt.

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    Verified purchase

    Reviewed June 6, 2017

    I had a very positive experience with National Debt Relief. I recommended them to anyone who wants to improve their credit. Having credit problems is stressful and affects all parts of life, but it doesn't have to be that way. Working with National Debt Relief will help you get back on track and you won't regret it!

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    Customer Service

    Reviewed June 6, 2017

    I was expecting better settlements. I don't think they are working very hard to get me better offers. Payments are too high. I'm always talking to someone at the call center and not speaking with someone who knows what is going on. Way too slow.

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    Customer ServiceStaff

    Reviewed June 6, 2017

    My experience was great. I was able to pay off my credit card debt in a little over 2 and half years. I was happy with most of the settlements. The only issue I had was when I would call for an update it would take forever for me to get information from agents.

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    Customer ServiceTransparency

    Reviewed June 6, 2017

    Prompt answer to questions. Full knowledge of problem solutions. Tons a successful experiences. Excellent handling of customer files. Updated progress monthly reports on time. Total operations transparency. Very good Better Business Bureau evaluation.

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    Price

    Reviewed June 6, 2017

    I was so overwhelmed with what I had done financially. Too many accounts with high interest rates. I am retired and needed to get my debt consolidated. This company saved my life. I am on the road to being debt free. Thank You for helping me!!!

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    Customer Service

    Reviewed June 6, 2017

    I experience a bad negotiation between National Debt and one of my debtors. I owed $800 but the negotiation landed $1800 to settled the debts. A customer service supervisor (not Mr. **) who help me to understand why the negotiation turned out that I owed the debtor more money than I had my loan and she was very persistent that I should agreed upon to the negotiator. Please improve how the negotiator negotiates to cut half of the debt instead of being on the debtor side. Please improve your customer service area of how to handled the desperate customer to cut down their debts. Thank you.

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    StaffProcessTransparency

    Reviewed June 6, 2017

    I have had an extremely good experience with this company. I would recommend them to all of my friends. I did not have any idea what I was doing and they walked me through the process very quickly and easily.

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    Staff

    Reviewed June 6, 2017

    I have had really good experiences with National Debt. They took the debt burden off of me and paid everyone. I just have one more creditor that has to be paid and I will be debt free. It really is a great feeling. I loved working with everyone in their company. Everyone was so kind and helpful. If I had a question or problem they fixed it with great attitudes and confidence in getting my problems fixed for me. I would recommend National Debt Relief to anyone with debt problems.

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    Customer ServiceStaff

    Reviewed June 6, 2017

    I have had a great experience so far. I don't hear from them much and don't know if anyone else has settled but they have been pretty helpful. They seem pretty helpful and always answer my question when I have one.

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    Staff

    Reviewed June 6, 2017

    It simply works better when you have a team dedicated to assisting with common goals, time targets, and credit-rating-improvements. Thank you! Your efforts are so much appreciated! It has taken some time to accomplish what we set out to do, but it's just as you said it would be!

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    Verified purchase

    Reviewed June 6, 2017

    I am fairly impressed so far with my experience. I am halfway to financial freedom with my credit card debt & have learned valuable lessons along the way. I understand where my financial emphasis should be placed. Once I am done with the program, I will carefully allocate the excess money to develop a saving plan and emergency fund.

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    Customer Service

    Reviewed June 6, 2017

    I have been with NDR for a little over a year and so far I have nothing but a positive experience. They have worked with my creditors and have made many payments to get my creditors paid off. The phone calls have stopped and just recently they offered me a low interest loan through a partner to go paying my creditors off in full and graduate from the program and have a lower monthly payment than what I started with. The customer service has been great. Everything has gone smoothly. Would definitely recommend.

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    Verified purchase

    Reviewed June 6, 2017

    I am very pleased with how professionally National Debt Relief has been toward assisting me with debt relief. I have already been able to reduce a substantial portion of my debt with National Debt Relief's assistance. Thank you for helping me become debt free!

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    Verified purchase

    Reviewed June 6, 2017

    Unfortunately, I have had to use different forms of credit recovery over the many years of my life. This company, National Debt Relief, has been by far the best company I've ever had the opportunity to work with. The monthly schedule and budget that will help me lower my debt by thousands of dollars has greatly improved my peace of mind! I have been a National Debt Relief customer for approximately two years and I am glad to say that four out of my seven creditors that I've applied for with them have been paid off which means I have three more to go and they should be paid off by the end of this year. It only took roughly 3 1/2 years to pay off seven debt issues with National Debt Relief. I am grateful for the opportunity but they're giving me just start over with credit recovery.

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    Customer Service

    Reviewed June 6, 2017

    Was an eye opening experience. There is really somebody out there to help and I'm glad I chose N.D.R. They gave me a less stressful way of paying my bill and were always there for any question or concerns. Just a phone call away. Thank You So Much.

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    Verified purchase

    Reviewed June 6, 2017

    Thanks, I only hope for my last payment. Everything went smooth. Kept me updated on e-mails. Let me know throughout on my progress. I am going to avoid credit cards in the future. Only for emergencies. Things could go wrong and I want to avoid that in my life. Thanks again.

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    Staff

    Reviewed June 6, 2017

    Absolute best decision I've made, debt free in 2 1/2 years! Very nice people, informative & knowledgeable. Would have never been able to do it myself. I have already recommended to friends! WONDERFUL feeling. Thank you for all of your help.

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    Verified purchase

    Reviewed June 6, 2017

    The company has helped reduce my debt at a very high payment to the company. It has been a struggle for me to be able to make my normal payments, aside for the bills they are helping with. I wish that the company would post remaining balances on the loans so I could see how much is remaining to pay on those loans.

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    Customer ServiceTransparency

    Reviewed June 6, 2017

    Unsure if it's working for me - I have hardly any contact with them. Not much communication. However they do take out their large fees often. I guess I misunderstood. I thought they took out fees after debt was settled but there are monthly withdrawals I was recently told.

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    Customer ServiceProcess

    Reviewed June 6, 2017

    Great experience. Good customer service always helpful. With your help we are debt free. Easy payment plans available. Would highly recommend. Keep you well informed through the whole process. Thank you for working with all the companies to reach a settlement offer. Some of them were hard to work with but they never stopped trying to get them to settle the debt. Keep up the good work.

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    Customer ServiceStaffTransparency

    Reviewed June 6, 2017

    We were so grateful to have help climbing out of debt right when we needed it the most. I was impressed with how kind the customer service representatives were. They made me feel like it was all going to work out, and it did! It was always easy to get information from the company. However I don't feel we received regular updates. E-mail statements each month would have been great. Otherwise, I am extremely happy with the service!

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    Customer ServiceProcess

    Reviewed June 6, 2017

    When I called National Debt Relief I was a little skeptical. I was in pretty dire straits - I had almost 10k in debt, I was constantly getting letters from consolidators and it was stressing me out so badly. I didn't feel like I would ever be able to pay off my debts. I was so ashamed of the situation I was in because I was the one who got me there - I was in a living situation that I couldn't afford, and the balances were piling up. Finally I moved and I had come into some money and tried paying off my debts, and somehow it seemed like it didn't even put a dent in it. I decided something needed to be done. When I called, they made it so easy and understandable of the process and what was needed of me. Any questions I had were answered and it was really helpful that I was enrolled that day, and most was done electronically (I hate being on the phone!).

    I am a year into the program and I can finally see the light at the end of the tunnel. I should even be able to pay off the debt in less than the 26 months they gave me. To be able to say I actually have a savings account and in a year I will be debt free is amazing. I never thought that was even remotely possible if you had asked me a year ago. Every time I get a call from NDR I am actually excited because that just means I am that much closer to being debt free. To see all the money I have saved and the money that I would have been spending only being able to afford minimum payments blows my mind. I have even recommended my cousin to do it because after the results I've gotten, I'm so mad at myself that I didn't call sooner!

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    Customer ServiceStaffTransparency

    Reviewed June 6, 2017

    Customer service focus and always there to help out to any part all throughout the whole program. Provided clear and complete details when it comes to making everything be fully understood on a client view. This is highly recommendable to all that needs financial freedom. Keep up the good work and thank you for all your hard work.

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    Staff

    Reviewed June 6, 2017

    I love NDR, they took all pressure off me regarding my debts; I am no longer being harassed by creditors. They are super great!!! I can't believe the credit card companies are still offering me cards. I won't be getting into that racket again.

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    Verified purchase

    Reviewed June 6, 2017

    I am very please with the service that I have gotten and still get from the National Debt Relief family. I will recommend their services to all my friends and family that might have money problems like I did. To the family at National Debt Relief, thank you very much.

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    Verified purchase

    Reviewed June 6, 2017

    I could use information on how to communicate to credit bureau that I wasn't delinquent on payments but affiliated with National Debt Relief to improve credit score. Also any other recommendations on improving my credit score. What steps should I take when I near completing paying off all the creditors to improve my credit score.

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    Staff

    Reviewed June 6, 2017

    Everyone from my first contact to the last contact was very professional and courteous. National Debt Relief made a very unhappy situation comfortable and doable. I am now out of debt and thank everyone for their great work, kindness and integrity. I highly recommend National Debt Relief.

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    Staff

    Reviewed June 6, 2017

    Excellent service, I would recommend National Debt Relief to anyone that has debt. My credit score is going up :) and that makes me very happy. They helped me so much when I took a cut in pay. Thank you so much, you're a life saver.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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