National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed June 7, 2017
Great service and very happy with the outcome of my account and the staff is very helpful with any questions I have. I am very happy that choose a great company to work with me with my debt. I already recommended to family members and friends. Thank you.
Reviewed June 7, 2017
It's very stressful getting collection agency letters and phone calls. The staff patiently assured me that it will be ok and they will handle everything. They are prompt with their negotiations. I feel like they really care about my well being.
Reviewed June 7, 2017
I am very happy with my experiences, where they all has been positive, great people to work with. From the first time I spoke to them until today, customer services are exceptional. There has been times I've needed help, and somehow they are always able to help find a way.
Reviewed June 7, 2017
Your company is great. Any time I've needed to call, whoever I've talked to has been kind, helpful & professional. This most recent was again A+ and took the time to answer all my questions. Your staff is very knowledgeable with their information & references.
Reviewed June 7, 2017
Professional, accurate and on top of my file. Team will contact me as needed in reference to any alerts, etc. in reference to my account. I would be happy to refer National Debt Relief to someone else needing assistance with credit debt.
Reviewed June 7, 2017
Puns aside, they saved me approximately $6k worth of debt... I was having the hardest time paying off my credit cards because I thought I was a baller buying stuff I didn't necessarily need. But over the course of 2.5 years, I was able to pay off all that debt. They kept me on track and helped with any and every questions I had... Just know that your credit score will take a hit, but to be out of all that debt, it's incredibly worth it. It's hard to be responsible for your actions sometimes, but they'll help you push through it all as long as you give them your 100% or money... Whichever way you wanna take that.
Reviewed June 7, 2017
I've needed help with my finances for some time and National has helped me do this finally. They have easy to deal with and very helpful. Anything that I have had questions on they have answered fully and clearly. Also they have helped with making this easy on me and helping with me being at arm's length with creditors.
Reviewed June 7, 2017
After reviewing numerous companies and debt payment options, I decided to go with National Debt. Relief. Although somewhat more expensive, I felt it was worth it based upon their reputation, the ease of their client portal, and being treated with respect and dignity.
Reviewed June 7, 2017
The entry/application process was quick. However, it has been 6 months and nothing has been resolved. I haven't been contacted with any updates. When I do call to get an update, I'm just told that the process takes 4-6 months for a resolution.
Reviewed June 7, 2017
I all good to say with the program. They are very helpful and keep me informed. Been in for 9 moths and have paid almost all debt off all and that feels great to know it's going to improve my credit. I was suggest this program to anyone who wants to clear their debt.
Reviewed June 7, 2017
I am only 5 months into my program and am pleased to see one of my credit cards settled and almost paid off. I do worry about the other accounts that are sitting delinquent and no update on status of settlement. I did reach out to NDR customer service and it was said that settling one at a time is normal but not seeing any movement on others is unsettling. I remain hopeful and optimistic but would welcome an update here and there...
Reviewed June 7, 2017
My experience with NDR thus far has been thorough, very professional, and the staff have been a delight to work with! They have explained every step of the debt relief process to my utmost satisfaction and have lifted quite a burden from my life! Outstanding service! Thank you from the bottom of my heart.
Reviewed June 7, 2017
I submitted my paperwork 5 months ago and do not get any updates as to status. I have paid enough in now to have settled at least one of my debts. When I worked with ACCC I got emails and updates at all times. I could also log in and see where my accounts were. I feel like nothing is getting done.
Reviewed June 7, 2017
To date, I have been very satisfied with this company. I was following the guidelines from the welcome package and found after asking questions for clarification that not all are correct. For example: the book tells us we may call our creditors or use the close account letter to close our accounts. I was told not to do this, that the company would do it if required. Overall, very good customer service.
Reviewed June 7, 2017
My experience with National Debt gave me some excellent feedback and no worries about my account and they have all areas taken care, and gave me some relief about my account. I was very concern because this never happen to me so I called debt relief and they answers all my questions. I recommend for all those that need assist to call the National Debt for help. Thank you.
Reviewed June 7, 2017
I can't really say as of yet it's only been 4 months, I'm still getting annoying phone calls. They take the payments out on time every month but we haven't paid off the debts yet. Not sure what else there is to say.
Reviewed June 7, 2017
NDR has been such a stress eliminator. The only thing I wish was easier is their website. It's hard to know how much longer we have to pay on what account. And there are no definitions of the words they use (or if there is, I haven't found it). For example, the accounts show 'completed', 'pending', 'enrolled'. What do these mean? It easy to understand 'completed' but what do they other two mean? All my accounts are enrolled so should they all say that? And pending???
Reviewed June 7, 2017
It's beyond refreshing to not be judged about my situation and to work with a company that has systems in place to really take care of business as well as keeps me informed every step of the way. In addition, every person with whom I have spoken has genuinely seemed to care and want to help in any way they can. I compare this to so many companies that have someone in a "customer service" job who is happy to pass the customer to the next person rather than help themselves, or who either doesn't know their product or isn't empowered to take action. Kudos, NDR.
Reviewed June 7, 2017
Dianna ** is the best agent at NDS. She is quick to respond and very helpful and informative. I never fail to get ahold of her and receive a quick and accurate answer. The terms of my program are great and affordable and we have closed on many of the accounts already.
Reviewed June 7, 2017
You don't see how you're going to get out until you get proactive on the bill front. Working with debt relief has been as comfortable as it can be. They are very helpful, they work hard to get the best they can for you as a client. Recipe for success.
Reviewed June 7, 2017
Excellent customer service. Anytime I call with a question, I'm always satisfied with the response of the caring, friendly and courteous staff. National Debt Relief has been a great relief and has taken a huge burden on my behalf. Thank you so much.
Reviewed June 7, 2017
YES YES because the way you worked with me. Explain me how the work would be done, how you called my accounts and help get them down and pay them off. Thank you for your help. I do not know you should settle your account to where you could get them pay off and get your credit back in shape.
Reviewed June 7, 2017
Excellent customer service. Prompt communication. Friendly staff. Will definitely recommend to family and friends. Thank you so much for all your help and assistance. It is sincerely appreciated. Financial freedom is absolutely priceless. We appreciate good companies that keep their customers at the forefront.
Reviewed June 7, 2017
Every time I have spoken to someone on the phone, they have been extremely courteous and have answered any questions that I have. I am very satisfied with the service provided and I would recommend this company to anyone! I love being able to see how much money is in my account at any given time as well.
Reviewed June 7, 2017
They have been great, they have helped me pay off 2 debts in last 2 yrs and continue to work on my last one. They made payments that I could afford. I would highly recommend to anyone needing debt relief assistance.
Reviewed June 7, 2017
I thought that the recent correspondence was simple and efficient. The first negotiation was settled quicker than I had thought it would be. Everyone has been so kind, helpful and professional. I look forward to the continuation of my debt being taken care of. This whole process has relieved me substantially.
Reviewed June 7, 2017
I have had a wonderful experience since I have enrolled in National Debt Relief program. They have taken care of all my customer needs from day one. I am so happy and sleep sound at night knowing they have my back. Everyone I spoke with since I started this program have been 100 percent helpful and answered all my questions every time. I just love them.
Reviewed June 7, 2017
I having been trying to work with a debt management company/plan for years and all they did for me was make my minimum payments and charge me for it. I could do that on my own. Basically wasted three years. I've been on the National Debit Relief program since October 2016 and have already settled one credit card and have a plan to settle a second once within the year. I can't tell you what a relief it is the have you on my team and the support has been incredible!
Reviewed June 7, 2017
Several times there was a miscommunication regarding some accounts but for the most part, NDR has been exceptionally good at what they do. Support is very efficient and courteous. Case reviews happen often enough to give me an overall picture of what is going on.
Reviewed June 7, 2017
Without hesitation and with few words I can describe my experience as very satisfied and very glad I took the opportunity to take advantage of this resource to clear up credit problems and restore my rating. All communications with customer service have been professional and not complicated. Overall satisfaction at this point would be an "A".
Reviewed June 7, 2017
NDR has been extremely helpful and very easy to work with. Their success in negotiating with our creditors is phenomenal. All of people we have spoke with have been very knowledgeable, helpful and courteous. We have been very pleased. Thank you NDR!
Reviewed June 7, 2017
So far my experience is excellent. I admire the attentiveness I receive when I call in or email with questions regarding creditors sending me emails or letters. I feel secure with the work that is provided. I also is happy with one time I could not make my payment within that week and I was given a sort of grace period which I met. I haven't had that issue since but it is good to know when you fall on hard times, National Debt Relief is there to share a sympathetic ear and being understanding. Thank you!
Reviewed June 7, 2017
From my first conversation you were very respectful and considered my dignity. I felt very embarrassed and low due to my situation. My experience with each of you diminished these feelings. You worked quickly to get the best settlement for me and continue to do so. You came highly recommended to me and I will do the same. Thank you!
Reviewed June 7, 2017
They keep me informed on every transaction they work on. Every person who I've spoken to is very courteous and they make sure I understand every move they make. I would definitely recommend them to anyone I know if they needed financial help. GREAT COMPANY!
Reviewed June 7, 2017
I have recommended to a friend, the ease this company gives is incredible. It's nice to take care of my debt without doing the hard grunt work of dealing with the credit companies. I hope never to be in this predicament again but if I do I will use National Debt Relief.
Reviewed June 7, 2017
I enrolled in NDR a few months back and so far my experience with the company is excellent. They made it a point to inform me of any updates in my account. I am glad I signed up and hopefully one day, I will be debt free.
Reviewed June 7, 2017
I didn't know what to at the beginning of this year as it felt as though my debt was eating me alive. Thankfully, I did some research and found out about NDR and contacted them almost immediately. I'm so thankful I did. The team was very helpful and have already settled two of my debts for a way lower asking the companies had wanted and I feel as though I can breathe so much easier again. With having been with them for almost half a year later, I'm so thankful for what they have done for me and I look forward to continuing on to becoming debt free!
Reviewed June 7, 2017
I was under the impression that my creditors would be reached at a timely manner to avoid getting sent to collections. After speaking to someone I was told that you wait until it's sent to collections to reach and negotiate a payment. It's a little disappointing to see my perfect credit I worked so hard for go down so much, but I do understand it was the risk I was taking I just didn't think it would take this long to negotiate and come to an agreement with all the creditors. I still appreciate this opportunity to eventually pay off my debt without going bankrupt.
Reviewed June 7, 2017
Why is it taking so long (5 mos.)? I enrolled in your program in good faith but have seen or heard no results to this date. Why haven't all 4 creditors been notified? I am frustrated and confused. Please give me some explanations.
Reviewed June 7, 2017
National Debt Relief made me feel at ease and confident that my debts will be handled. The only con is that the funds are not released to your creditors until there is a consider amount of money if not all in your account.
Reviewed June 7, 2017
Very professional and ready to work to eliminate my debt. One satisfied and a few more about to be. They are in top of it. They are great, courteous and really have the customer's best interest as a number one priority. Would tell anyone to use this company.
Reviewed June 7, 2017
The best experience I've had resolving my debt and always a big help whenever I've had any questions about my account. Very friendly and professional customer service. Very fast response when getting back to you and always reassuring feeling after talking with them. Thanks and keep up the good work.
Reviewed June 7, 2017
Very hassle free and friendly staff. I know that I do not need to worry about my account with this company. I am super pleased and would absolutely recommend to a friend! I am so excited to being one step closer to being debt free. Starting this program was super easy, and I have already resolved one debt. This program has helped my family tremendously.
Reviewed June 7, 2017
NDR has been outstanding in working with me to resolve my debts. I have never experienced a rude person in all of my encounters with them nor have they ever been impatient with my many, many questions. Thank you National Debt Relief!
Reviewed June 7, 2017
I'm so grateful to have joined forces with such a great team of people. Faith that I will straighten out my situation and know that they are there for me. Professional and real. They are wonderful. Thank you. Thank you for being where I can reach you at any time. Thank you for handling things the way you have. It works for you if you let it. Easy program to follow. ♥
Reviewed June 7, 2017
National Debt Relief has been great. Still working on paying off the debt but every agent that I have spoken to is very friendly, supportive and helpful. I have already recommended this service to a friend. It is a great alternative to bankruptcy.
Reviewed June 7, 2017
Everyone I have dealt with at National Debt Relief has been very informative, answered any questions I have had and been very polite. I would definitely (and have) recommend them. Only thing I would suggest is that they update the customer a bit more frequent regarding what is going on with their account.
Reviewed June 7, 2017
So far I am very satisfied with my experience with National Debt Relief. The people I have talked to and dealt with have been very helpful with any questions I have had. I am looking forward to a great experience with National Debt Relief.
Reviewed June 7, 2017
Very professional and didn't make me feel horrible. Helped me understand my finances and made the whole process easy and comfortable. Very quick to respond to any concerns that I have. Only been enrolled for a few months and already some of my debt is being paid off.
Reviewed June 7, 2017
For any questions I get a quick response. They explained very good what they do and what we have to do. I just wish the final pay for what I owe them would have been explained a little better. We got the moral support. Thank you Patrick.
Updated review: Aug. 1, 2017
The matter has been resolved and I am very pleased as one of my debts has been settled. They were very understanding and helped me immensely with this debt.
Original Review: June 7, 2017
I have been with them since January. No action has been taken. I'm still getting collection calls and letters from my credit card companies. Not one attempt has been made by them to resolve any of my debts. I have received no settlement calls. I am not happy.
Reviewed June 7, 2017
Lady I spoke with was very nice and helped me very quickly which I appreciate so much! Also didn't have to wait on hold or wait too long to be connected to a rep. Great service and this company is helping me tremendously!
Reviewed June 7, 2017
It's been 5 months with no negotiations. If nothing is negotiated soon I'm pulling out based of lack of success in this program and failure of anyone to follow up monthly to bring me up to speed with my case. As I have continue to receive calls and them referrer to you all they continue to come back to me so I assume you all have not contacted any of my credit card companies.
Reviewed June 7, 2017
Had rocky start up. They couldn't access my escrow account the first 3 mos. Eventually got on track. Not got to the vendor negotiation part yet. Currently building my escrow funds. Proof will be in the negotiations and if everyone is satisfied. I do like the vendor's attitude when I told them I was with NDR. They backed off.
Reviewed June 7, 2017
If I could give them 100 stars I would! Excellent service, I could not be happier with this service. Definitely recommend to everyone having a harsh time with debt. I'm halfway out of debt in less than 1 year! Customer service 5 stars as well!
Reviewed June 7, 2017
Fast and accurate solving the issues of my creditors and update the resolution of the problems. I would recommend definitely to a friend or family who are having problems. I could not ask for any more how fast resolving the payment.
Reviewed June 7, 2017
You all have always been so good about making me feel comfortable dealing with this difficult matter. All my questions have always been answered in a very timely manner, and you all keep me very updated with what is happening with my account. I am a very satisfied customer.
Reviewed June 7, 2017
Excellent customer service. They are a Godsend. Give them a call today to see how National Debt Relief can help you, like they helped me. There is no need to lose sleep at night wondering if you will be able to keep your head above water. Call NDR today to see how they can help you.
Reviewed June 7, 2017
I started with 5 credit cards with a debt of about 20,000. In 7 months 2 of the accounts have been settled and paid off. I have 3 left. I am very happy with the service and relieved that I will be debt free soon.
Reviewed June 7, 2017
I am so happy to have connected with NDR; they are very understanding of my situation, responsive to my questions, supportive and respectful. They have taken quite a bit of stress off my shoulders and I am grateful for that.
Reviewed June 7, 2017
My overall experience has been great! I have only been with NDR for a short period of time and have already paid off a debt! I would highly recommend this program to anyone! I was hesitant at first but so glad I did it!
Reviewed June 7, 2017
Early last year my husband lost his job and we had begun to struggle with finances. I contacted NDR and they explained the situation to me. I had a hard time with allowing my accounts to go over, and my credit had always been great, but this was the only way to settle some of these accounts that we were drowning in. 6 months to the date I joined, I received a call that my accounts were now in the process of being settled. Everything the company explained in the beginning was on point and now all my accounts are settled and I am working on rebuilding my credit. Thank you NDR for helping me with my accounts. I've learned a lot in the past 8 months and the only way to go is up from here.
Reviewed June 7, 2017
Very helpful and they respect their clients' privacy. They came along when I was starting to wonder how I was going to be able to make ends meet for my medical necessities like my insulin, pills, etc. I was drowning and they helped me.
Reviewed June 7, 2017
I have been enrolled in the National Debt Relief program for 4 months. They have already negotiated a payoff for one of my largest debt accounts. So far so good. I love that I could give their agency for new address and phone number to help avoid phone calls.
Reviewed June 7, 2017
This company is a lifesaver for people who want to honestly pay their debt after life hardships. They take care of the business end of payments and provide the necessary support to ease the anxiety of financial issues. They give hope in an overwhelming situation! Recommend with enthusiasm!
Reviewed June 7, 2017
It's a process but works out in time, I'm satisfied with it. Agents are nice and helpful not to mention very patient. After some scheduled phone calls and a few emails, which are all simple questions, got this rolling... then change address and phone with your creditors and let the NDR do their thing!
Reviewed June 7, 2017
This has been a great weight off my shoulders and I will be debt free before I know it. People are easy to deal with and talk to. I am very happy to be on my way to financial security and peace of mind. First couple of months were trying but customer service was ready and waiting... with a listening ear and help.
Reviewed June 7, 2017
I have been treated great with the staff, every time I call in they have help me with all my question and have assisted me with any help I needed and above all made me feel good about my decision for join NDR to help me get out of my debt.
Reviewed June 7, 2017
Working with National Debt Relief has been such a relief. They were always courteous and answered every question or concern that we had. It was nice for me to have a company that helps with relieving your debt, as well as having the staff work with you making you feel at ease.
Reviewed June 7, 2017
I am very dissatisfied at this point in time. I have yet to see anything happening but the collection of my funds so I cannot give a fair review. Please email me again when proposals start being sent and the payments begin. Thank you.
Reviewed June 7, 2017
I was not given the run-around. Each person I spoke with was straightforward and thoroughly explained what I needed to know. The monthly fee is extremely as well. I've worked with other companies that have charged 5 times as much.
Reviewed June 7, 2017
I have only had to call twice since becoming part of the National Debt Relief program. Both times were to have them help me get into my account. Both times (as well as when I joined) everyone has been helpful and professional. In fact I recommended a coworker who is now in the program. Thank you.
Reviewed June 7, 2017
I am a bit upset with the speed of things. I know you are waiting for funds to build up but I still have the collectors on your program calling me at home and at work trying to collect when I keep telling them about being on your program... It is mostly with the two Key Bank accounts. Hopefully you can use that against them to further settle my debts.
Reviewed June 7, 2017
They are professional, informative and extremely helpful in this process which is very stressful. And they are kind people. I appreciate this program very much! I do wish it didn't take as long but I do understand they are helping me so much and that the time is essential. A great program!
Reviewed June 7, 2017
I haven't completed my program but only a few months in they have solved a few of my credit card issues! Very awesome and helpful group of people. I love NDR! I would recommend it to anyone who may be struggling with their financials or is just looking to get out of debt altogether!
Reviewed June 7, 2017
The focus on creating a positive experience can be summarized as truly professional. All my questions were responded to in a timely manner. Each negotiation was handled to maximize the potential outcome. I recommend this organization without hesitation. We had a great experience.
Reviewed June 7, 2017
Overall been a positive experience, some of the settlements have been very good, others so-so once you factor in the fee they charge for each settlement offer. Had a lot of momentum early on (about 3-4 months in), but haven't had anything more in quite some time, about 7 months in and still have more than half of my creditors without an agreement. Wish expectations for how long it can take them to reach an agreement with my creditors had been better set/explained. So some things very good, especially the customer service, and other items, primarily the timeline for settlement agreements has been mediocre.
Reviewed June 7, 2017
So far, I have been very pleased with this program. Customer service staff is wonderful in helping me with procedures and with emotional support. The program will save me a great deal, and I'll pay off my debt a lot sooner. My only problem is with the password to get into my account. Resetting it doesn't work. I would definitely recommend the program to someone else.
Reviewed June 7, 2017
We have only been in the program for a few months and only one of our debts has been settled that I know of so far. We are receiving fewer phone calls (which we don't answer) than before we started and that is good. I do wish there was more communication with us, I kind of feel our money is being taken every payday but nothing is being done. More communication would be nice. All in all I guess it is working.
Reviewed June 7, 2017
They have been professional and very helpful to all my needs and questions. Great staff. They understand my situation and act very well to every situation or questions. I gotta give them props for that. Also will recommended them to any of my friends and family. Great job.
Reviewed June 7, 2017
I cannot say enough about how wonderful this experience has been with this company. The customer service is excellent and they go above and beyond to please the customer. I highly recommend them. It have helped me immensely. If you have debt they are the go to.
Reviewed June 7, 2017
I regret that I had not used this service earlier. I feel like a load has been lifted off my shoulders. I look forward to an email and call telling me of a settlement. I am very pleased with their service and would recommend this company.
Reviewed June 7, 2017
National Debt Relief has done a great job relating the status of my account to me. Also every time I've called with questions they answer them right away or transfer me to someone that can. Honestly calling National Debt Relief was the best decision I've made regarding my credit!
Reviewed June 7, 2017
I am very pleased with National Debt Relief so far. They acted quickly as soon as my deposits started to come in to take care of my debit with creditors and was able to settle for less than half on all of them. I have been enrolled with N.D.R. since October of 2016 and so far they have settled about half of my debt and have closed 2 of my accounts.
Reviewed June 7, 2017
My only regret is that I wish I started this process a lot sooner. They have very friendly customer service reps - who are ready to assist you and guide you through the process. Being a part of the process, in deciding whether to take an offer or not, gave me great confidence in this program.
Reviewed June 7, 2017
So far everything has been great. I do not really know what's going on with my account, so I wish there were more updates and communication with my account. I feel like I am still unaware of the process and I hope everything is ok with my account.
Reviewed June 7, 2017
The start up process was okay and simple but whenever you need help or ask questions you can't just ask it and get an answer till you pass the 50 other questions. You have to start the email conversation about the issue, wait for the email to verify your information then wait again to hear from them just to be told you should call about your concern. There isn't a simple way. Communication needs improving.
Reviewed June 7, 2017
I was skeptical at first, but within 6 months they have helped me with 2 of my accounts. They are polite and friendly when you call. If you don't understand they take the extra time to explain. If you miss their call they will follow up with an email. Glad I'm using them.
Reviewed June 7, 2017
Nearly seven months into the program, only one account representing ~5% of the total debt has been settled. Numerous fees have been deducted from deposits made for what appears to be very limited activity. My interaction with customer service when I responded to annoying automated telephone messages, that came almost daily, was less than a desirable experience. I was transferred many times before a customer service rep would response to my issue.
Reviewed June 7, 2017
Hello. So far, I am very pleased. The negotiation hasn't been finalized yet but they are very professional and know their stuff. The only complaint I have is that, when I signed up, I didn't realize that they don't negotiate right away. They want your accounts to go into nonpayment status so they have more leverage to negotiate.
Reviewed June 7, 2017
Happy with the response so far and the money they are able to save me. They contact me with every deal and let me know before I decide to go ahead with it. Have been very professional and would definitely recommend them to others.
Reviewed June 7, 2017
National has the best customer service!! Very helpful, accurate and honest people who works for your peace of mind by taking all the stress of the creditors' phone calls. I'm so glad I contacted them. Thank you very much for all your help and support!!
Reviewed June 7, 2017
Everyone is very knowledgeable, helpful that they make you feel at ease to work with them. I would definitely tell all my friends about your company to business with you! Your customer service is awesome and very polite and helpful to fulfill your questions.
Reviewed June 7, 2017
Throughout my program, I have been contacted whenever there is a change in my account or if any activity comes up. The customer service representatives have always been very friendly and willing to help. Whenever I call with a question, they have the answers or go through any length possible to find the answer for me.
Reviewed June 7, 2017
They are very helpful and answer all your questions. In the beginning it might take some time but it's worth the wait. I now have 1 payment versus 16 and all balances were cut in half. I will finish this program in a couple of years. I recommend this company.
Reviewed June 7, 2017
Literally saved my financial situation when I thought I was too deep in it for any saving to be done. I am so grateful for their patience and drive to work with me and all my financial creditors. It may seem like a huge risk but the end result is well worth it. I finally feel at ease and can take a breath.
Reviewed June 7, 2017
The people at National Debt Relief are courteous professional and a joy to talk to and work with. The program is awesome in my experience. Keep up the good work for people like me that need that helping hand. The personnel are great over the phone.
Reviewed June 7, 2017
I started out getting updates, but then it has completely stopped. I am unsure where the other creditors stand. The customer service when I do hear from them is very helpful and explains things very well. The company is great, just would like periodic updates!
Reviewed June 7, 2017
They have been collecting a monthly amount of money from me for the last 5 months and so far they have done nothing. I am still receiving calls from my creditors. They have not made any offers yet. I have to wonder what is taking them so long and if I made the right decision to go with them to represent me.
Reviewed June 7, 2017
They have been great in arranging payment and getting my settlements, they communicate before making any decisions. I even got my husband into the company to settle his debts. They make sure they run everything through me and do try to get the best settlements. I am glad I would be debt free and not having to keep on wasting money just in interest. If I would had never partner with National Debt Relief I most probably in Bankruptcy. I feel such a relieve.
Reviewed June 7, 2017
New to this. So far my experience has been good with them but still waiting to see when will my creditors be contacted and what will be the outcome. Also will I be contacted with what is the outcome with the creditors. So far all I am getting is calls from my creditors but I did refer them to the number that was given but they also informed me that they do not work with debt creditors.
Reviewed June 7, 2017
I'm very confused at how your program works. I know I was given a time frame and I'm expecting to be finished in 3 years. I wish I could get monthly or even bimonthly calls or emails as to where I'm at and who is getting paid. I know I'm given a link to check but I would rather have one on one communication. I am happy that I was accepted into the program but I still don't have that peace of mind. I get so many calls from creditors that it is overwhelming. I just hope these 3 years go by fast and I can complete the program. My work email is **. During the week I prefer that email.
Reviewed June 7, 2017
When I registered I was told that National Debt Relief was going to contact the creditors. When I asked according to National Debt Relief and the creditors no information was exchange. When I contact I keep getting told that I have to wait.
Reviewed June 7, 2017
At this point I would recommend them highly. They settled one account so far. Looking forward to getting the rest resolved. They were very understanding and work well with you to help you out of debt. They explain everything thoroughly to help you.
Reviewed June 7, 2017
So far so good. I think I have 1 of my debts settled. I really thought the process would go quicker but I realize I had a lot to work on. Everyone has been very kind and accommodating and understandable. I cannot wait until I am finished!
Reviewed June 7, 2017
Our experience with National Debt Relief has been very positive. Their customer service is particularly strong, and they have been very interested in working to find solutions with all of our creditors. I actually anticipate that with their help we may be out of debt even earlier than planned, and I am grateful to have the option to pay back at least some of what we owe to our creditors, an option that bankruptcy did not allow.
Reviewed June 7, 2017
I would like to commend Jonathan and Jason for their professionalism and customer service. Jonathan explained everything clearly, he is respectful and polite. Jonathan suggest that I keep making two more good faith payments for the loan taken out In January 2016.
Reviewed June 7, 2017
I wasn't behind on payments; I just had too many and couldn't get out of the hole I had dug for myself. National Debt Relief came to my rescue! Enrolling in their program was fast and easy, and customer service is excellent. I have already, through National Debt Relief, paid off a couple debts, and soon, they will all be gone!!!
Reviewed June 7, 2017
National Debt Relief was there to help me move forward from debt I incurred during a difficult period of job loss. They worked with me on a monthly payment plan and negotiated with my creditors so I would not be stuck just making minimum payments on interest.
Reviewed June 7, 2017
Thankfully, I found Debt Relief just before I was in really big trouble. I had at least 5 credit cards so full, I was about to not be able to make minimum payments. It took 3 years but I am now debt free. Some cards required serious negotiations but they were handled and in the end, I actually was refunded an overpayment of $5000. In the meantime, I learned to control my card usage and now save the previous monthly payments.
Reviewed June 7, 2017
When I contacted NDR I was in big trouble - having accumulated much debt due to a year of unemployment and a sudden medical emergency with no option other than bankruptcy. I heard the ad on the radio and called. The first agent I spoke with was wonderful and supportive - and nonjudgmental - and assured me that although settling my debt would take time, I would be whole again. She was extremely helpful and optimistic about the results and set up a plan I could live with. NDR has already settled 3 of my most aggressive accounts and I know that the end of this financial nightmare is near. I am a huge supporter of NDR!
Reviewed June 7, 2017
The people that I've dealt with are very knowledgeable. They are helping me be debt free. l would recommend National Debt to everyone. I would like to see more emails from them about the status of my account. Thank you very much.
Reviewed June 7, 2017
As a newly single mother with 3 children, working 2 jobs and trying to make a home, I ran up credit cards to fulfill my needs. Once the monthly payments on the credit cards became too much to handle, I called National Debt Relief. I was welcomed by the friendliest people whose only concern was to help me! I was never made to feel embarrassed or less than! I kept in touch every so often and it was like I had my own cheer leading section. They were very encouraging! I paid off my debt in about 1 1/2 - 2 years. If I hadn't called, I would be drowning in large monthly payments and persistent phone calls from nasty debtors... I couldn't have done it without National Debt Relief. They handled all of it for me, all the while encouraging me and helping me see the finish line.
Reviewed June 7, 2017
Every person I talked to was beyond nice and willing to get me the answers I was looking for. It was a very easy process and handled quickly. My phone calls and emails were taken care like they were the on the top of someone's to do list. Your company will come highly recommended by me.
Reviewed June 7, 2017
I have nothing but great things to say about the program. It has really help me from the stress of having to worry about paying off and managing my bills. I can now relax with the knowledge someone else is helping me manage. I learned a lesson. It is difficult to get past payday loans once you start with them so I will not use this method again.
Reviewed June 7, 2017
I'm relatively new to NDR, less than a year. However I feel I still have a ways to go before I really see progress in debt reduction satisfaction. As I get closer to the expected goal of being debt free and in real time as I see one creditor dropping off slowly but surely, my expectations will grow. Thank you for accepting/working with me as a new enrollee.
Reviewed June 7, 2017
I have been struggling financial for so long. National Debt Relief has been helping me through all of my debt. There are not enough words to show how much I appreciate their help. They are awesome. Everything is going good so far!
Reviewed June 7, 2017
After started the program with over $50,000 in debts took less of one year to completed. My experience with National Debt Relief (NDR) was excellent. NDR always answer any question and they were available at all time. Thank you for everything and give us a new start in our financial.
Reviewed June 7, 2017
My experience with National Debt Relief has been excellent. The staff is friendly, professional and knowledgeable. They were able to settle all of my debt and I will be completely paid off by the end of this year. I am very pleased I chose this program and would definitely recommend it to others!
Reviewed June 7, 2017
I was scared first about how this worked. Bill collectors calling us both at work and home and cellphones. After contact with National Debt Relief no more calls and they stay in touch with me. 2 payments a month and it's paid off 12 account already and ten to go. Good and no problem. Would recommend.
Reviewed June 7, 2017
I don't remember any of the names of the people I've talked with at National Debt Relief, but every single one of them have been wonderful to talk with! They always answer any questions I may have and they never ever transfer me from one person to another to yet another. If I were to recommend a debt solution organization to work with, it would absolutely be National Debt Relief! Although I truly hope I never get myself into trouble with debt again, IF that should ever happen, I have their information here at my desk and I will call them right away! They work hard for me and I'm grateful.
Reviewed June 7, 2017
Fast and efficient, has helped tremendously!! I was drowning in debt after my divorce, went to a debt consolidator and wasn't getting very far. I made the right decision switching to National Debt Relief. My credit score is also getting better, I can see the light at the end of the tunnel.
Reviewed June 7, 2017
Great experience. Would be helpful if they constantly update on when I'll be done with the program. I have no idea when I will be done with the program and I've been in it for 2 years. Please send me an email or call me to tell me when I'll be done with the program. Thanks.
Reviewed June 7, 2017
My experience thus far has been ideal when needing responses from the client services members. They have provided fast, accurate information and we are well on my way to resolving the massive predicament I'm facing. Would definitely recommend to everyone seeking credit card help.
Reviewed June 7, 2017
Overall very good. The only problem that I have, I've been asking NDR to try to work on a hospital quickly. This is going on for months. I wanted NDR to work on a hospital bill. After several months the bill went to a collection agency. This collection was very nasty. If NDR should have started the process this could have been avoided. I'm Bipolar and legally blind and disabled and don't need these calls. Overall very good experience.
Reviewed June 7, 2017
Very satisfied with my settlement with the first creditor. Just waiting for the next two. Can't wait until I'm finished. Was not happy about one of my creditors that was put hold on, because they were not to be included in my package.
Reviewed June 7, 2017
I was pretty much pleased with the overall handling of my accounts. I guess one of my gripes would be the length of the process and the dodging of the phone calls from the creditors. I think it do well for your customers to get some kind of feedback on their credit report through you all while they are with the program.
Reviewed June 7, 2017
Customer technical service is always only a phone call away. I thank you for the monthly account update even though I don't always check it. I've had a couple opportunities to refer friends to National Debt Relief's customer service # for their benefit.
Reviewed June 7, 2017
I was not expecting to have to pay income tax on the monies deducted from my debt. It was my understanding that the lawyers hired by your firm using our money was to fight this sort of thing. It has negatively affected my life in that I am unable to pay these taxes. After all my bills are paid including gasoline and food, I have been living on $20/month. If any emergencies arose, I was forced to sell some of my belonging that I was unwilling to part with, but the choice of losing your home or some other belongings makes the decision obvious. This debt relief program is tough to live with but I am determined to get the "albatross" off my back by sticking it out. The offer to give me a loan to pay this debt off is contrary to what the program is all about and I was very insulted that you would even offer it after reading the premise of your program.
Reviewed June 7, 2017
I have been working with NDR for over a year now. They have gotten 2 out of 3 of my debts settled. Every time I have contacted NDR, they have been professional and helpful. They have always made me feel comfortable and never ashamed of my situation. Plus they are helping me get out of debt in a timely manner! They are great!
Reviewed June 7, 2017
Recently, I was notified of and was able to accept a settlement offer of one of my debtors by email. I appreciated the ease of that process... An email with the details, push of one button to approve and receipt of confirmation! Painless! This is so much easier than receiving a phone call!
Reviewed June 7, 2017
I could have gotten in many cases a better settlement than NDR did and saved the fees. Their customer service has been difficult to deal with and in many cases have not told the truth so you have to know what the contract says. Very slow to respond and drag their feet on processing ACH requests. Overall one of the biggest mistakes that I have ever made. I make sure to tell everyone I know that might consider this same path that I took to stay away from NDR.
Reviewed June 7, 2017
The accuracy and respond of National Debt was outstanding. Very helpful and professional. Everything was taken care just like they said. I will recommend them to anyone that is in the same situation as I was. I am very happy and my headaches and sleepless nights are gone. Thank you National Debt.
Reviewed June 7, 2017
Because of changes in the economy I made the mistake of relying on my credit cards to keep my business afloat. After a while, I found myself getting deeper in debt. Between the finance charges, sky high interest rates and late fees I couldn't reduce my principal debt even with paying more than double the minimum. I tried to deal with the credit card companies on my own but they wouldn't budge. National Debt Relief was able to negotiate on by behalf to settle my debt for about half the amount. I didn't have to deal with harassing phone calls and threats of foreclosure. They took all the stress off my shoulders, they have been amazing.
Reviewed June 7, 2017
We joined National Debt Relief because we were out to our ears in credit card debt and personal loan and it was a last resort. We didn’t know what else to do and we happened to stumble upon it online at the best, or worst time depending on how we look at it. But they saved our lives. We are actually able to pay all of our bills and we’ve chipped away in all of that debt and we're down to the last couple that will be paid off within a year. Plus, their team is great and always very helpful.
Reviewed June 7, 2017
I like what they're doing but I feel that they do not give me an update on the work. When I asked for an update I get "will get back with you in two days or give us a call". And I never can go to my account directly and see what's going on. My password never works.
Reviewed June 7, 2017
I would call or send a request for help and I would get the same lame response every time! Not enough help or support!!! I am so happy they found someone to fund my debt so I could get away from them! I thought I was doing the right thing but so many times they had me wondering if I should just do a bankruptcy!
Reviewed June 7, 2017
Customer service are friendly and they will explain it to you very well. Gives you update on what's going on to your account. Customer service team are helpful. They also suggest what's good for your account. All in all excellent service.
Reviewed June 7, 2017
These guys are seriously the best. They are very thorough, friendly, efficient, and professional. They take care of everything. Just make sure you make the easy monthly payments that goes into an account that you can access 24/7. Some months, I couldn't make the payment, they were so understanding and helpful. I have yet to have a bad rep. Every single person that helps me is just incredible. I'm so glad I trusted these guys. I highly recommend. :)
Reviewed June 7, 2017
Completely impressed with all of the expert advice and ease of the application process to begin handling and paying off my debt responsibly and within a feasible time frame. Thank you Carter ** for taking extra care to ensure all of the dots were connected to begin this journey to responsibly manage my own financial future, and increased peace of mind.
Reviewed June 7, 2017
I thought long and hard of a plan to get myself out of debt. I was strapped to 10 credit accounts that were keeping me in the hole at all times. All I could do was make the minimum payment on the accounts and stay broke. I asked NDR two years ago to help. In one phone conversation I began the process of becoming debt free. Currently nine of my ten credit account balances have been eliminated. I am anxiously awaiting my final settlement with my one remaining creditor. After that is accomplished I plan to remain debt free. I learned my lesson the hard way. These good people can actually help. I could not be happier with the service provided by NDR.
Reviewed June 7, 2017
So far this has been a great experience! NDR always is quick to respond. I would recommend them to anyone. I've already resolved a debt in about six months and hoping to get more resolved soon. You can make extra payments and payoff early if possible.
Reviewed June 7, 2017
They have helped me get out of debt and showed me how much I would have been paying out. They really saved me at a difficult time in my life. I have been able to save money and to have money without it being owed.
Reviewed June 7, 2017
I would like to say that National Debt Relief has done their job to my exception. Every time I have called customer service they answer the phone in a professional manner. They take care all my questions and concerns on that same phone call.
Updated review: July 1, 2017
Customer service is wonderful and they are always willing to work with me to resolve my credit issues.
Original Review: June 7, 2017
Need to keep creditors like MCU from harassing me, they keep sending me letters and other creditors you have pending, it needs to stop, it's very disturbing and I'm tired of it. Other than that I'm fine with the service so far, it's been OK, but they could do more to help me settle my situation. I also want to know if certain bills can be removed from my credit report that I have rehabilitated.
Reviewed June 7, 2017
Delivered Results As Advertised. Negotiated settlements very satisfactory. Customer support excellent. My requested copies of final creditor settlements were not always forthcoming to me. Not transparent. Settlement documents (letters) were requested from National Debt Relief for my Credit Reporting agencies dispute (paid) backup data. The final settlement letters are not always available from the creditor to assist in the Credit Report disputes (edits). Would encourage National Debt Relief to produce and share negotiated settlement letters with customers.
Reviewed June 7, 2017
National Debt Relief are so professional they know how to explain what the company is all about. I really admire how they make their clients understand how it works. I would and always recommend to friends & relatives. I feel so comfortable when I speak any of them. They're part of my family. They never brush you off when speaking to anyone. I just calling them every now & then.
Reviewed June 7, 2017
Taking too long to get done. Fees too high. Seems unbeneficial to me. Will probably never go this route in the future if I'm to get in a similar situation. I never get exact answers when I call in. Very annoying.
Reviewed June 7, 2017
Would highly recommend NDR. Extremely helpful, professional and have had no problem getting creditors to negotiate...even payday loans which are extremely hard to consolidate. My monthly debt payout went from 1100 to 400. You will not be disappointed. Stop stressing and make the decision to use NDR to help consolidate your debt!
Reviewed June 7, 2017
Received superior help. Reps are patient and knowledgeable. Helped me understand as well as answered all questions I asked. Helped me every step of the way. Went through each document and paragraph. I could not be more pleased and prepared.
Reviewed June 7, 2017
I was doubtful of going to a debt relief program, but after I talked to someone on the phone I was reassured that y'all would work with helping me clear my debts! The customer service is always very helpful and very to nice to deal with. Everyone always answers my questions or finds the answer for me with no problem. The customer service team always has a nice attitude when I deal with them, no matter how many times I've called they always make me feel like my questions or concerns are important, even if they aren't that important. I would recommend National Debt Relief to anyone who asks me about it. I'm so glad I chose y'all to help me get debt free!
Reviewed June 7, 2017
They had to extend my payoff time by 6-9 months, which disappointed me, but they also took care of EVERYTHING. I was $18K buried in credit card debt with about 10 different creditors and they will have got me free in 2-1/2 years. They also contact you to offer settlements and find out how you're doing money wise. This is a good company.
Reviewed June 7, 2017
They are helping to settle a lot of my debt and it's an easy payment every two weeks to make. It has taken a lot of stress off of me making one monthly payment and getting my debt paid off. I would definitely recommend anyone needing help with their debt to contact National Debt Relief.
Reviewed June 7, 2017
I would recommend this program to others struggling with debt! It gives you peace of mind with one low monthly payment and takes away most of the worries in less time trying to take it on by yourself! Thanks National Debt Relief!
Reviewed June 7, 2017
I highly recommend National Debt Relief to anyone struggling with personal debt. The customer service representatives were always very courteous and professional when I spoke with them and always provided ample information about my account and answered any questions I had. I ended up finishing the program several months earlier than expected and my credit score has already rebounded quite a bit! This is an excellent route to go if you find yourself in debt and wanting to become free of it! Highly, highly recommended!!
Reviewed June 7, 2017
I wish I knew what was going on with my account. It would be nice to know how my account negotiations were doing. Other than that I usually am happy with the outcome of the negotiations and the settlements of my accounts. I also wish I they could be settled faster so I can get my credit score back up.
Reviewed June 7, 2017
I have been very pleased with the results of National in getting me out of debt. I would not have been able to accomplish this without their help. Always kind and informative when notifying me of successful conclusion of each account. I am grateful.
Reviewed June 7, 2017
I am almost debt free because of the fantastic help that I've gotten from this program. Payments are very manageable and I highly recommend it to anyone who is struggling financially. National Debt Relief also keeps you informed on what debts have gotten paid and what is their next move so it's good to know where your money is going.
Reviewed June 7, 2017
If you have had a life experience beyond your control that causes you financial trouble, call National Debt Relief. They WILL help you resolve your issues as painlessly as possible. They have been a saving grace in helping me through my problems and I cannot say enough good things about what they have done for me to get the monkeys off my back.
Reviewed June 7, 2017
National Debt Relief has resolved so much of my consumer debt. I went through one hardship after another. I sought assistance with another company and continued getting collection calls and very little resolution to my debt situation. Upon contacting NDR, they were professional, understanding, and didn't just say they could help; they began helping immediately! I have constant ways of communicating with them and see an end to my debt situation. Thank you National Debt Relief TEAM!
Reviewed June 7, 2017
I have been with National Debt Relief for about 18 months. Originally I was given a quote for a 33 month program, nearly 2 years. They have already closed 4-5 accounts for me, with a fraction of what I originally owed. I only have 2-3 accounts left to settle, and think that will be completed long before 33 months is over. Thank you!
Reviewed June 7, 2017
The only problem is I was unable to log in so I would call. I would recommend this company to anyone who needs help with bills.
Reviewed June 7, 2017
I am pleased that I chose NDR to assist me thru a difficult time. Excellent professional customer service. I am 110% satisfied with every aspect of The National Debt Relief program. As in the company name I have experienced great relief from the overwhelming debt I found myself buried in. National Debt Relief has literally saved me from many sleepless nights.
Reviewed June 7, 2017
National Debt Relief has helped me to become debt free! I was once in debt and it was very hard for me. That was when my friend recommended to me to try National Debt Relief. I gave it a thought and I decided to try it, and I'm happy that I did. Thanks to National Debt Relief I am now debt free!
Reviewed June 7, 2017
Employees are extremely knowledgeable. Always courteous. An observation though: Some creditors are severe predators. Won't settle. Won't settle. Et. al. Then, when the balance is huge with late fees, offers to settle for the original payoff amount. This is not a good deal for the client. There should be a mechanism to give creditors a max time to settle. If creditor refuses, Debt Relief sends last best offer and begins to pay off debt.
Reviewed June 7, 2017
This agency has been very helpful in reaching settlement agreements with my creditors. I appreciate all that this agency has done for me. All of the customer service representatives have been pleasant. I would and have recommended National Debt Relief to others. Thank you.
Reviewed June 7, 2017
Very helpful. Relief of stress. I would recommend National Debt Relief to family and friends. I recommended one of my friends and they are already debt free in less than one year. Thanks to national debt relief for the support.
Reviewed June 7, 2017
National Debt has helped me so much the past 3 years. I was in so much debt with credit cards and they did all the work with the companies to get payment plans set up and called me every time to let me know the status of every account. I am so much more financially stable now and that is thanks to them!
Updated review: June 14, 2017
I received a phone call from National Debt Relief in response to my review. First, I was impressed that they actually took the time to look at it. I didn't think big companies did that. The manager who called me was very concerned about the number of calls I had received with no message left, just a blank voicemail. He said that he would look into it. I probably could have solved this by calling them a lot sooner and asking what on earth was up with the calls. I don't think it was intentional, just some weird glitch. Regardless of the phone issue, I am EXTREMELY pleased with how they have helped me resolve my debt issues and would recommend them to anyone needing similar help. I'm certainly not sorry I made that first call to them for help. Everyone I have spoken to on the phone at National Debt Relief have been helpful and friendly. They do go out of their way to make sure you've got the information you need. Overall, excellent company and service.
Original Review: June 7, 2017
I'm very happy with the negotiations so far on my debts. That is the main thing I'm concerned with, so for that part, I'm satisfied. However, I hate the constant phone calls. I've been called for weeks now 2 or 3 times per day with only fake voice mail messages. By fake I mean my phone shows a message has been left. They're all 12-20 seconds long and all it ends up being is dead air. It is extremely frustrating.
Plus, the one time a real message was left, it said to call if I wanted an update on my account. It doesn't sound like I need to call, just that someone is reaching out to say, "Hey, if you wanna contact us, we're here for you." Nothing about the message implies they actually need me to call. I work full-time and am in school full time. My schedule and their office hours do not mesh well. Unless I HAVE to call you I'm not going to. If you would just email me and let me know what's up and if you actually NEED to speak with me, that would be great. Then I will carve out some time to call. Please STOP the barrage of calls.
Reviewed June 7, 2017
I was very, very happy with the service I received when enrolling in the National Debt Relief program. The customer service representative was very polite and helpful with any questions that I had. He was very supportive in my decision and I felt very comfortable discussing my issues with my debt.
Reviewed June 7, 2017
Whenever I have had to call them with a problem or a delay in paying they have always worked with me. My son was murdered this past year and I have missed a lot of work and they have always worked with me.
Reviewed June 7, 2017
Everything is going well for me, I've been with Debt Relief for one year. Any problems I have had they help me immediately. I would recommend anyone in trouble with debt, to call Debt Relief. It helped me, no worries.
Reviewed June 7, 2017
Happy that I will soon be out of debt. Thank you for your help. I am satisfied with knowing that there were someone there when I needed help. You were there when I had questions and your staff answered each one.
Reviewed June 7, 2017
Your company was very friendly, helpful staff, understanding my needs as much as possible~stopped me from filing Chapter 7, helped to reduce the overwhelming anxiety and stress about how to best approach my case. Courteous, polite employees, knowledgeable about what's best for my unique situation.
Reviewed June 7, 2017
So far my experience with National Debt Relief has been great. They have been so kind and willing to help with anything that I need. I feel like I am in great hands with National Debt Relief. I know that this company will get me debt free and enjoy life.
Reviewed June 7, 2017
I would highly recommend NDR to anyone. The customer service was excellent. They handled my debts so efficiently. I had a fantastic experience with them and will be eternally grateful that I found this company to help me become creditor debt free in only three years.
Reviewed June 7, 2017
My credit score has gone up. Very happy about that. I'm glad I contacted the company. Because I was going to file for bankruptcy, I'm glad I didn't. I would recommend the company to anyone that wants to straighten out their credit.
Reviewed June 7, 2017
I had two creditors needing to be resolved. They so far resolved one. It's been a year and still waiting to have them make a settlement with one. Keep in mind if you plan to go this route and do the program, your credit score drops tremendously. My score was 750... now it's 535. Yes this program is good because it reduces your debt but be prepared for many phone calls from creditors. Also I got a letter in the mail last week from a debt collector (since it's been over a year now and National Debt still hasn't resolved anything with them) that they would settle with me for a much lower amount. Why hasn't National Debt settled with them then? It shouldn't be that hard. That's what I'm paying them to do. Yes they take a chunk of your money to settle for you. I may just settle with them myself since my credit keeps dropping from them taking no action.
Reviewed June 7, 2017
I have been working with National Debt Relief for a year or so and have been very satisfied with their assistance. They have negotiated with about 1/3 of my creditors thus far and have gotten great results for me. I would highly recommend this company to anyone who is seeking assistance with their debts.
Reviewed June 7, 2017
NDR staff has always been friendly, courteous, prompt, informative and honest. I have had tremendous relief in having NDR perform as they claimed they would for me as a debtor. They exhibit genuine integrity in all they advertised to accomplish.
Reviewed June 7, 2017
Have been very satisfied with everything about this company. All questions and concerns have been handled with the utmost speed and respect for me and any problems I might have. I would recommend to any one having problems with their credit.
Reviewed June 7, 2017
My experience with National Debt Relief had always been very positive until an experience I had on 6/5/17. After over an hour on the phone and speaking with 3 different people, there was no resolution to my questions and the follow-up email that I requested still has not been received 24 hours later.
Reviewed June 7, 2017
Absolutely lifesaving, my life was in shambles and I had no idea what I was going to do, but once I signed up for your services everything was worry free. A wonderful service. I've already recommended to many friends and family!
Reviewed June 7, 2017
National Debt Relief has affected me in positive way. I have been able to consolidate my debts into one. They were courteous and very friendly. They will do the impossible to make one at ease and to provide them the best sources.
Reviewed June 6, 2017
I am very satisfied with NDR. They are giving me all correspondence to proceed with helping me get out of debt. They go step by step to help me understand all I need to know. I appreciate all they are doing to help me.
Reviewed June 6, 2017
Customer service was very informative and made everything easy to understand. I never thought it would be such an easy process. I was scared at first but the staff made it easy for me to feel as if this was a really good decision. Thanks!!!
Reviewed June 6, 2017
Every occasion I have spoken or emailed with National Debt Relief I have had an excellent experience. Very thorough, respectful, professional and personable. I would recommend your services to anyone. I'm thankful for all your help. Great working with your organization.
Reviewed June 6, 2017
Very helpful any time and take a lot of stress off of me, nice and courteous, plus answers all questions you have, very kind. Also, they get job done, no more stress on me or crazy phone calls and they tell you what to do.
Reviewed June 6, 2017
Professional but understanding of other's position. Willing to do extra to try and help and relaying information in a manner you can understand. A good group of people. Not a lot of hassle. They figure out what to pay and keep you informed of what is going on with your account.
Reviewed June 6, 2017
When doing research on debt-consolidation companies, I saw that NDR had a very good rating with the BBB. Divorce made me more dependent on credit cards than I would have normally been, and found myself drowning in about $15000 debt that I could only make near-minimum payments on. I decided to go with NDR, and have had only positive experiences with them. The initial consultations got me set up on a program that I can get by with. They worked with the creditors for me, then NDR and I came up with a doable pay plan. I'm biting the bullet for about a year and a half, and then the vast majority of the debt will be settled. Subsequent contacts with the service team have been equally good. They have excellent customer service -- very knowledgeable, helpful, and responsive. I regularly recommend them to my friends and family.
Reviewed June 6, 2017
They have been very helpful in negating a fair settlement of all my debts and helping me pay them off. They collected the money from me and made the appropriate payments to my debtors. I should be finished by December 2017 with all of my debt.
Reviewed June 6, 2017
I recently completed this program & did not receive any paperwork or the debt settlement letters from my creditors that were promised to me by NDR. After the final settlement payment was received, one of my creditors posted inaccurate info to my credit report which consequently dropped my score over 60 POINTS! And despite numerous attempts made to NDR, I had not one ounce of proof that I paid it. Perhaps the most frustrating part was all of the time wasted having to re-explain my story to one uneducated individual after another via phone calls, emails, etc, and I still do not have the documentation I requested almost 3 months ago! I would not recommend the services of NDR. If you choose to utilize them, I would highly recommend you request your settlement letters after each account is settled or you will never see them, despite what they tell you.
Reviewed June 6, 2017
It's been months since I see any progress in my case. After working on my case and doing some good deals with creditors it had been silence for long time. Also I called many time for special attention to one of the creditors on my report. Nothing happened till now. That been for more than 4 months long.
Reviewed June 6, 2017
I am thankful for this system of paying off my debt!!! Every 1 or 2 months... A negotiation is made on my behalf to pay off one of my creditors. It feels like a weight has been lifted. I am recommending this system to people that I know... that has high debt.
Reviewed June 6, 2017
This is a great option instead of bankruptcy and it gets your creditors paid most if not all of what you owe... These guys are reliable and really good at what they do... Get it done today. A great feeling getting things paid!
Reviewed June 6, 2017
I am very happy with service so far. They have eliminated 1 debt and are (I think) working on resolving the second. They always respond when I have a question and communicate with me. The only reason it's a 4 and not a 5 is because I am waiting to see what happens with my remaining debt.
Reviewed June 6, 2017
They are on top of things and thorough. Keep me informed of my debt. Courteous and knowledgeable, nice on phone. They kept me informed of where I'm at with debt, and how much further I needed to go to be debt free! Concise, professional, sympathetic, worthy of more referrals. I recommend highly. Better than other debt counseling services.
Reviewed June 6, 2017
I appreciate how flexible, friendly, and knowledgeable staff at National Debt Relief are. When I call in with questions, I receive precise and accurate information to my questions. I feel my finances are in good hands at National Debt Relief.
Updated review: July 9, 2017
I had previously been asked by National Debt Relief to evaluate them on a survey they sent to me. I didn't give them a good review at the time, but one of their customer service people called me right away to clear up the concerns that I had expressed in my evaluation. He helped relieve all my concerns and dissatisfaction. I believe they sincerely do care about their customer satisfaction, and are willing to help in any way they can. I would recommend their company to anyone.
Original Review: June 6, 2017
I signed up almost a year ago and only one debt is being settled. And in order to settle this debt I will have to make an extra payment in the last month of a much higher amount than the other payments agreed upon when I signed up. So three payments instead of two in that month. They never told me that when they settled a debt, they take 25% of the original amount out of your money right from the start, so you end up paying 75-80% of the original amount or more. They never told me that they would only settle one debt at a time.
In the meantime, the creditors are constantly harassing you. In 3 months I will have paid $1037.00 a month for 12 months with an extra payment of 644.35. That amounts to $13088.35 to settle a debt that was $16,534. (The debt was just above $15,000 when I signed up, but it was 4 or 5 months before they began trying to settle. The extra money owed came from was late fees and interest accumulation.) And even with this, I still face the threat of being sued before all my debts can be settled. No, I am not happy with this experience.
Reviewed June 6, 2017
I was drowning in debt and called National Debt Relief. Service is great and now I have 3 of 11 creditors left to pay and another year before I'm debt free. The best there is, highly recommended. Thank you National Debt Relief.
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