National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed June 15, 2017
Update on 12/22/2018: I use the auto payment thing through National Debt Relief, where I don’t even have to worry about what day and what time or anything that would happen. They have all that set up and that’s a convenience, over and beyond. I have a total of eight accounts and four of them are completely done and paid off without pending any issues at all. There have been occasions where I asked to decrease the actual payment that I was making because of other things. I called NDR and talked to their rep, explained it, and they handled it.
Also, I'm impressed with the idea that there’s not a large amount of time between questions and answers. If I call in at a Saturday morning or something out on it, I could expect an answer by that day. I always get a response. NDR does what they say they’re gonna do and it seems to me they got it right. They got a program, they introduce you to the program, they give you information about the program, and then they asked just straight up. There was no pushing, no “What about this or that?” It was a pretty simple process.
Original review: Each and every time I had need to communicate with National Debt Relief I have used their web-site online tools. It gives me printable access, and if I request information at any time it has been fulfilled. I am new to this system. Very happy...
Reviewed June 15, 2017
I would highly recommend them to anyone that is drowning in debt and doesn't know where to turn. They are friendly, helpful, and understanding. I am so glad that we decided to pick up the phone and call National Debt Relief. I now have a peace of mind financially.
Reviewed June 15, 2017
I am not satisfied at this point in the process. It takes too long to negotiate and start paying creditors. My credit is horrible now and I know that is expected but I should have just filed bankruptcy so I wouldn't still have to make payments.
Reviewed June 15, 2017
I have been stressing over debt for years and not getting anywhere. After working with National Debt Relief I could finally breathe. They have been really great with keeping me informed on my account. Thank you for helping me get a life back.
Reviewed June 15, 2017
I signed up for the program in March. As of this writing, none of my accounts have been settled nor is there any negotiations going on that I am aware of. The only thing they have managed to accomplish is to stop my creditors from calling me and diverting all calls to them. I feel as that they are very slow to settle or want to negotiate with a creditor, and the only answer I get from them is, "We are just letting funds build up in your account." Well while that's happening, get something on the table. So far my opinion is not good. Let's hope it changes in the next few months.
Reviewed June 15, 2017
The representative was knowledgeable and provided me with more information than I expected. She even asked about my online account and gave me the tools I needed to access it. She made sure I had received the email prior to disconnecting with me. She was awesome.
Reviewed June 15, 2017
NDR is a company that is honest and it does a really good job of helping you get out of debt. All the people who work there have been real nice and friendly and have helped me in any way that they can.
Reviewed June 15, 2017
I was in a lot of debt and was thinking of filing for bankruptcy when I heard about National Debt Relief. They made the process so easy. They have successfully negotiated several of my debts that are now almost paid off. I would definitely recommend them to others who might need this kind of help.
Reviewed June 15, 2017
National Debt Relief customer service is great. They are always polite, explain everything thoroughly and go the extra mile to help out. I would definitely recommend them to friends and family. Thank you so much for helping me to get my debt under control.
Reviewed June 15, 2017
National Debt has helped me to get relief from creditors that I had owed money to, each month a $ amount is taken out of my check to pay for the services of National Debt. I would recommend National Debt to anyone who needs assistance.
Reviewed June 15, 2017
I just enrolled two months ago, I called and spoke to Johnathan. He was great. Worked with me for hours to help solve my debt problems, since then everyone I contact by phone or E-mail at National Debt Relief has given me confidence that they are working hard on my behalf.
Reviewed June 15, 2017
My experience with Ani was very helpful. She answered all my questions and was very patient with me and my wife. Mrs ** also seemed to have a lot of knowledge about my questions. My wife and I feel very confident and trust that our debt is in good hands with National Debt Relief.
Reviewed June 15, 2017
I'm satisfied with the experience setting up for this change in getting out of debt! But I do wish I knew what was going on and kept informed through the process. I haven't heard from anyone since I set up my account.
Reviewed June 15, 2017
It's been about three months and they have settled two accounts. Sound like a good start. When I get more money in my account I look forward for them to pay more accounts off. Everyone at NDR are very helpful good people!
Reviewed June 15, 2017
I really don't know what to say. Thank you so much, everyone I talked to sounded like they truly wanted to help me and were extremely helpful. All my questions were answered completely and clearly. Can't thank the staff of National Debt Relief enough for the work they do and the service they provide. Thank you so much.
Reviewed June 15, 2017
I've been satisfied with my experience so far with National Debt Relief. They are very responsive and keep in touch often. They are helpful anytime I need a question answered or if I'm questioning what I'm suppose to be doing. I've recommended them to a few people and will continue to do so anytime someone mentions being in a similar situation I am/was.
Reviewed June 15, 2017
It's been about a year now that I have not even gone into my account to see any of my $700.00 that has been pulled from my checking every month. I live in HI so phone calls are not the easiest with the time frames. I don't believe that the person helping me "Steve" should have that much of a cut into my funds when I never, ever have a call from him concerning my Debt. I see that only one has been negotiated and I still have lots of them sending me letters. Especially my BOA, which was the one I wanted to work with first.
Having $700.00 taken from my account every month, for a year is $8400. I think I could do better in paying it off since they are willing to settle with a lower amount. I don't think you try enough to settle for a lower amount, and 44 months of this is way over my settlement figures. I just hope that in a few months you can get my settlements much lower, and get this done in 24 months, or I may just cancel this out myself... BTW, I really liked Steve, talking to him was what really made me excited, but then I realized from my friends and family that I may have done the wrong thing in doing this Debt Relief Settlement... Nothing is really happening so far.
Reviewed June 15, 2017
I needed to defer a deposit. All people involved were amazingly helpful. I have some family events and obligations and needed funds. NDR was very empathetic to my needs. I am very glad that I am allowing them to help me with my debt resolution.
Reviewed June 15, 2017
The people at National Debt Relief were very helpful for me. They explained everything in great detail. Everything from your credit score taking a hit to explaining the tax forms (10-99 I think if I remember correctly). They were so nice and didn't try to force anything on me. I discussed it with them once, talked to some friends in finance about it and then called them back to start the process.
Reviewed June 15, 2017
I just got a call after my first payment that NDR had settled a credit card debt that was $2,400 for $1,400!!! What a great relief for me. One down and 6 more to go. Thank you NDR!!! I had doubt anyone could help me. I was so in debt and behind. This just proves this Debt company means what they say!
Reviewed June 15, 2017
Randall was very knowledgeable. He explained things thoroughly and helped me in understanding what I was entering into and how in the end I would be freed of my debt. He also let me know that you would all be helping me with all the aspects of this program. I felt much relief after speaking with him. Thank you.
Reviewed June 15, 2017
I am very happy with National Debt Relief. Within the first two months of enrolling I had two accounts settled so National Debt Relief has been a lifesaver for my wife and I would recommend them anytime to anybody for being honest, forthcoming and right to the point and accurate with all the information.
Reviewed June 15, 2017
I'm not certain what to say about my experience. So far, I'm still feeling uncomfortable because the creditors are constantly calling me. This is very hard, as I have never been late paying my bills. How long is it going to take before we can negotiate with anyone? The bills were going down, now they are higher than ever. It's feels like I'm going backwards. Do you understand my frustration?
Reviewed June 15, 2017
I have been with National Debt Relief for about 2 years, I love that they are always available, of course within their hours of operation. The representative are very knowledgeable about your acct. They treat you with respect, and more importantly they want to make sure you are completely satisfied about any inquiries before you hang up. So far I'm very happy with the results of my financials status.
Reviewed June 15, 2017
When I retired I had to learn to live on a fixed income, and a monthly paycheck. My husband ended up in the hospital and I realized at our age I needed to eliminate credit card and department store debt, because medical bills could become an insurmountable burden. My debt is now almost paid off and I think this was a wise decision. I would recommend this to a friend but this debt elimination will cause a negative impact on your credit score as it delays payment to your creditors.
Reviewed June 15, 2017
As a private citizen, NDR has been a welcomed blessing. I was experience, as many, the struggle of trying to make ends meet. I was at my wit's end when NDR came and assisted me. They have been wonderful with me; counseling me with every step.
Reviewed June 15, 2017
I recently moved and had a lot of moving cost on my credit cards. I also had a loan that I had to take out. A lot of my cards were almost maxed out and I could only afford minimum payments so the balances just kept going up. So I looked for other options and found National Debt Relief. I knew that by going with a company like that, initially my credit would go down. The overall pay off on that would be lower because they've been negotiating with each of the companies individually. So, I decided to just go ahead and go with that and just make one single payment that was easier to keep track of. I also looked them up in the Better Business Bureau and it was pretty highly rated. People seem satisfied with the service. Everything seemed to check out. I didn't have a lot of experience with a company like that 'cause it's my first time having to handle my debt that way.
Enrollment was relatively simple. It was just the series of phone calls verifying information, asking me a couple more questions as to the reasons why I'm doing it and banking information. And then, eventually, there was some sort of mix up with National Debt Relief and a different relief company that they used to work with. Apparently, my account hasn't been transferred over yet even though I thought it had. I received an email for this company and was giving that email to creditors that were calling, but I didn't have an account with them. I had an account with National Debt Relief and it was confusing. And so, originally that was a discrepancy. They weren't negotiating yet. When I called National they corrected it. They sent me the proper email to give to creditors and they let me know that they were already working on certain accounts. So, they handled my issues to my satisfaction.
They were very upfront with everything regarding fine print. The fact that they will walk you through the process, make sure that they've answered all your questions. They don't charge outlandish fees. You still have control over the money in your account. So, they make it easy. When I was transferred from the main department to the confirmation department, it was pretty simple. And I haven't hit with any unknown charges. They always call you to ask whether you want to go through with the negotiation that they're doing and how much money you need. And they've been flexible on how I can provide that money and when I can.
I just enjoyed using that and probably my credit although it's going down because some of them are still not being paid. It's steadily rising as well, now that certain accounts have been paid off with a fraction of what I originally owed. Overall I've been satisfied with the service that I've received. I haven't been treated rudely. And everything has been very professional and pretty straightforward.
Reviewed June 14, 2017
So far so good. Easy and thorough to get started. Provided detailed information and allowed me to ask any and all questions. Explained every aspect in detail so that I fully understood what the process and procedures are in order to make an informed decision about moving forward with this program. I am looking forward to a positive experience and alleviating my debt. Thank you.
Reviewed June 14, 2017
National Debt Relief is all amped up and makes you feel real good when they are getting you signed up for the program. Once you have signed on the dotted line you are left to your own devices. You are just a number to them.
Reviewed June 14, 2017
Great service and fast response to questions and answers when needed. I will definitely recommend a friend. I would personally like to acknowledge Ryan ** for helping me through the process. Keep up the great work and thank you so much for everything.
Reviewed June 14, 2017
I'm a little concerned because I still have not gotten my enrollment packet. Even after calling in to ensure proper address. Other than that not too long in the program to have many concerns. I would like to be finished.
Reviewed June 14, 2017
The people I spoke with were very helpful during this difficult time. They made it easy for me to answer all of the questions concerning my financial status. They were also very helpful with the questions that I had concerning the program. I am excited to get this program started.
Reviewed June 14, 2017
Overall my experience has been good. I would like increased communication and updates about my account. It would be nice for your company to touch base every now and then to assure me that nothing else is needed. Thank you.
Reviewed June 14, 2017
I am very happy with the services provided by NDR. I am totally at ease without the worry of having to deal with my creditors and knowing that NDR has total control of the situation for me. My outlook is very positive now and I can focus on other life issues without being stressed over how they will get paid and my debt has been eliminated.
Reviewed June 14, 2017
Not sure what is going on with this company. Made three payments and don't have any idea what is happening. Going to call this week and ask if they have done anything with my balances. It would be nice to have them call me with information. That would make me feel like they care about their customers.
Reviewed June 14, 2017
Only been with company 3 months so I am still in a wait and see position. They have been helpful but as of today only 1 of my 6 accounts have been settled. I'm expecting to see a major improvement in my settled accounts by the end of the year 2017.
Reviewed June 14, 2017
So far so good. I hope this experience goes until the end of the plan. I saw many reviews and many of the people have concerns about no settlement accomplish. So I hope in my case we get everything good.
Reviewed June 14, 2017
Our experience with National Debit Relief has been a pleasant one! They really simplified the process for us! Everyone was friendly and informative. They walked us through each step of the process with ease.They even celebrated with us each time we paid off a debit that we owed.
Reviewed June 14, 2017
The NDR staff are very patience, respectful. Listening to clients, and go thoroughly over every single issues. They are timely fashioned, call you back, and finally get to the point of settlements and resolving issues. Very helpful. They provide you with lots of options, and availabilities. Thank you.
Reviewed June 14, 2017
Paul ** was a great and easy person to work with. Made me feel comfortable. Had to cancel an appointment due to a family emergency and was easy to reschedule. Appreciated that. He was an expert and he built rapport even knowing it was a subject I did not want to discuss.
Reviewed June 14, 2017
The program is good, wish it could have been a faster process. My process was about 3 years. Also I wish they would clean your credit in the process too. When I started the program I was current on all my credit cards but was told to stop paying them. Wish I knew from the beginning not to do that, so now I'm trying to get my score back up.
Reviewed June 14, 2017
My wife and I have applied for Debt Relief. To this point we are very happy with the way things are going. Yes, I would tell a friend. They have been very helpful when needed. To this point, we have settled up with 2 of our accounts. Things looking good.
Reviewed June 14, 2017
So far it's been a very pleasant easy and friendly experience. I don't know what else I can say, because this is the first time I have used this service. I am looking forward to a continued solution to my debt problem. With the help of what seems to be a very efficient staff, I do believe my problems are all behind me. Thanks National Debt Relief.
Reviewed June 14, 2017
We are having problems with finances, largely because of medical expenses incurred by my husband. The associate was very kind and helpful. My husband and I are both very appreciative of the compassion that was exhibited by the associate. Thank you.
Reviewed June 14, 2017
I look forward to working with you guys. The person who did my welcome call I had a hard time understanding him. He spoke so fast. He also was not speaking clearly. He mumbled a bit, clear speaking is important when going over the plan and legal issues.
Reviewed June 14, 2017
Happy to know some firms out in the business world are not about nickel and dime you out of your hard-earned money. I really hope that my decision to follow this program doesn't cost me more than what I owe at this moment.
Reviewed June 14, 2017
I first check and saw that the National is listed as the number 1 debt relief company and have rating with BBB. The gentleman was very informative on how the program worked and explain everything in detail. Although I was a little scared he assured me that this was the best for my situation to get out of Debt. I am nearing retirement age and really want to be free from so much debt. So yes I would recommend to a friend or family member.
Reviewed June 14, 2017
I haven't seen any results yet except for the increase in debt, phone calls and a drop in credit score. A dramatic drop in credit score. I got a call but only to update checking account information. I expected at least one creditor to be on board. They are adding so many late fees.
Reviewed June 14, 2017
Justin was very helpful and educative. I was given hope that there will be light at the end of the tunnel. Great job, good service. Even though am been harassed with phone calls, I can now have a good night sleep knowing that my case will be taken care of. It was worth calling you guys. Thank you.
Reviewed June 14, 2017
So far our experience has been great! Everyone we speak to is caring, understanding, and take their time to explain the process. I can't wait until we are totally debt free! With NDR we are on our way to no stress from debt! I recommend NDR to everyone in need of consolidation.
Reviewed June 14, 2017
I have peace of mind! Knowing my business is being handled promptly and professionally. I've had excellent service throughout a very difficult time with my finances, not wanting to go bankrupt and wanting to pay all my bills, but being sucked down the drain slowly overwhelmed me! I called National Debt Relief and since following what I am suppose to do it feels like the "Elephant" has been lifted off my back!!
Reviewed June 14, 2017
I am very pleased and thankful for my decision to go with National Debt Relief. It has only been a few months and it seems to be going well. I'm sure I will call again with a question or two but everyone has been great. I know if I need to call for anything I feel very comfortable to whoever I speak with. Thank You.
Reviewed June 14, 2017
Very profession Debt Relief. I feel I have contacted and have the best debt relief team. Thank you for your help. I look forward to putting my debt into the past asap. One day at a time will be my new way of life. Hardship after multiple surgeries cause my debt. I will work hard and try to move on with my life.
Reviewed June 14, 2017
Was very supportive and understanding of our financial situation and never made us feel like we were failures. Was very encouraging in making us feel we would get through this time. Very helpful and patient with our repetitive questions and never got upset with us for calling over and over about situations we couldn't get through our heads. Would recommend to anyone... Satisfaction guaranteed.
Reviewed June 14, 2017
Everything they told me would happen is on track and I am reducing my debt. Clyde ** who works with me is very personable and he gets back to me promptly when I have any questions. I was nervous at first to use this kind of debt relief but am glad I did!
Reviewed June 14, 2017
They are very helpful. I had many concerns. They answered them all. They provided me with plenty information which enabled me to get a hold on my debts. I appreciated the company's patience with me. I would definitely recommend them to those like me looking to get a hold on your debts.
Reviewed June 14, 2017
We are just underway, but the experience so far has been excellent. Knowledgable, empathetic and courteous people. I can't thank Anibel enough! I hope that my experience going forward is as good. If so, this service is truly a godsend to hardworking people in my position who have suffered a confluence of downturns and find themselves in economic difficulties they never envisioned.
Reviewed June 14, 2017
I have just begun the program. My contact with my counselor was kind and considerate. Everything was explained in great detail. He was very patient with the questions I had. As a senior citizen it was important to me be sure and understand the commitment I was making. Jose did that for me. Thank you for helping me.
Reviewed June 14, 2017
Out of the many debts that I owe, you have settled three debtors so far. I am happy and hopefully will be debt free in no time thanks to you. Thank you. I can't wait until they settle all my debts. I don't regret doing this, it's better than doing bankruptcy.
Reviewed June 14, 2017
Brandy ** did an excellent job! She explained everything and got me what I needed to become debt free. I will definitely recommend you to my friends, family, church friends, social media friends, and anyone else I come in contact with.
Reviewed June 14, 2017
When I reached out to NDR, I was treading water on my credit card bills. Unless something drastically changed (for the better) I would be making the same payments on my credit cards for life and still never make a dent. I spoke with several other companies including NDR which added to my anxiety. My concern was that I was giving away information to someone who might take advantage of me and leave me worse off than when I started. NDR quickly put my concerns to rest with their professionalism and their availability. Any question I had was answered thoroughly and quickly. My credit score took a slight hit (which they told me would happen), but I quickly saw the fruits of their labor as they negotiated on my behalf. My credit score has quickly rebounded and continues to improve. My advice - Pay as much as you can, stick to the plan and let them do their jobs.
Reviewed June 14, 2017
National Debt Relief has really been very helpful in getting my debt down. They are very well organized and they keep in touch with about every account you have. I just want to say Thank You so much for helping me get a relief from my debts.
Reviewed June 14, 2017
So far, I have been pleased with the outcome with regard to my debt. Every time I have had a question or concern, I have been assisted with courtesy. It is a great stress relief to see these debts getting resolved - I could have never paid these credit cards off at the interest rates they were charging. Thanks National Debt Relief Team!
Reviewed June 14, 2017
I am so satisfied with the excellent service that I have received from every single person I've talked to. I know this is a great program and I am so excited to be a part of it! Everyone has been so helpful in answering questions since this can be a scary situation to be in.
Reviewed June 14, 2017
Did what they said. The only complaint that I would have is that I called several months ago to change the automatic withdrawal from my account to Monday instead of Friday to save on overdraft charges and that has not happened yet, other than that I feel that they truly are trying to help people break the chains of debt.
Reviewed June 14, 2017
My accounts are all being settled and I'm happy with the service I have received. I did receive an offer from one of my creditors that NDR did not accept which I was a bit unhappy about. However the process is going faster than I had anticipated. My credit score plunged at first but now that some accounts have been paid off, it is going back up.
Reviewed June 14, 2017
Relieved. At a frantic time and a medical emergency National Debt brought me peace and has greatly encouraged me to be a very careful spender. I am truly a different person much to the relief of my family. My stress levels are much improved. Thank you National Debt. You are like a guardian angel.
Reviewed June 14, 2017
Got the pamphlet in the mail. A lot of information. Helpful with responses to creditors. Needed help in dealing with them without being rude or critical of them. They are only doing their jobs. My health hasn't been good and worrying about bills has put an added burden on us. National Debt Relief has truly helped.
Reviewed June 14, 2017
So far it has been ok but the issue I have is that I am not sure which bills have been paid off and which ones are still in the works. Can't tell if you have made a deal with all of my creditors or if we still have more to go. All of the names that are on the statement are not the original name of the creditor so I am not sure what bill they go to.
Reviewed June 14, 2017
I signed up with NDR about 5 months ago. They have settled half of my debt. I am pleased with rapid attention and efforts they have taken to settle my accounts. The best part is that I no longer have annoying collections agencies calling and harassing me anymore.
Updated review: Nov. 16, 2017
I am very pleased with the compromises National Debt has been able to get for me. I am thankful that, little by little, my debt has been going down. Thank you so much - you are taking a big burden off my shoulders.
Original Review: June 14, 2017
I have only had one credit card settled. I keep seeing late fees and service charges piling up on the cards. I have been with the service for about 5 months. NO communication about what you are doing. I just keep seeing fees being paid for nothing.
Reviewed June 14, 2017
I am being hounded by creditors who have NOT been notified. I was told that you didn't do that. Initially I was told that, in fact, was WHAT YOU DID. I contacted one who said they hadn't heard anything from you. You contacted two creditors, got them to lower the debt and they are getting paid. Everyone else is being ignored. This is NOT what I expected. I am considering ending this relationship.
Reviewed June 14, 2017
I signed up in January 2017 and so far it appears that 3 accounts have been settled, one I have received confirmation. It is a waiting game and nerve-racking and does require you to tank your credit but I don't have any complaints and don't regret it. Fingers crossed that all accounts get settled because I am nervously waiting on the most important two (student loans) to settle. Hate that I'm in this predicament but lesson learned, don't take on more than you can handle.
Reviewed June 14, 2017
After making a few bad credit decisions, and then losing a high paying job, I found myself struggling to make ends meet. I enrolled in National Debt Relief less than 6 months ago, and they've already negotiated two of my accounts a reduction of 50-75%. I'm highly impressed and would recommend this program to anyone struggling to get by, who isn't able to file bankruptcy.
Reviewed June 14, 2017
Erik ** made me feel calm and stress-free throughout the entire application process. I am sure I am not the first to say that this is a low and embarrassing situation to be in. Erik took all of those feelings away and made me feel confident that I was in good hands.
Reviewed June 14, 2017
So far I've had a pleasant experience with National Debt Relief. They keep excellent communication and they're keeping their promise on how long it would take me to be debt free. Ever since we started they made it a point to help me never fall into debt again and I'm grateful for their help.
Reviewed June 14, 2017
When I signed up for this program I thought I was making a good decision. The customer service staff has been good. BUT one complaint. I sent an email in on the 8th. Yesterday I sent a follow up because I had not got a response. As of this morning ONE WEEK later I still have no response. Not good. Thinking about canceling this program.
Reviewed June 14, 2017
We had a good experience with National Debt. We felt they listened and helped us during our time of need. We are at the end and thankful to be done! Thank you for being available - all your agents were great! We would recommend them to a friend!
Reviewed June 14, 2017
Everyone seems to be very helpful and professional. My questions and concerns have been answered in a timely manner. The young man that help me set everything up was extremely professional. Hope this helps me get my credit worthiness back.
Reviewed June 14, 2017
I found this website on Google and it was pretty amazing that there are help out there that can guide you to financial freedom so well. See we just have to be patient and see how things will fall through. Thank you National Debt Relief. I really appreciate you guys for helping go through my hardship.
Reviewed June 14, 2017
Just want to say thanks and I'm very pleased with National Debt Services. I can breath again knowing my Credit being taking care of by the best. And the customer services is also excellent and patience to see that all you question and concerns are answered.
Reviewed June 14, 2017
The process was very smooth, the staff--specifically Safia **--is fantastic! She worked with me online as I was unable to do it over the phone at the time, then Nicholas did my Welcome Call and was also very helpful in explaining the details and correcting 1 minor change. Overall the experience has been great and I look forward to continued success with your company!
Reviewed June 14, 2017
Awesome customer service. Give me update information on my account and advice what is better for me and what is my current position in regards to all my credits. I would recommend to a friend and family member. Every email or phone call I received to creditor they are the one handle it in a professional way.
Reviewed June 14, 2017
I went from good credit with a large amount of debt to bad credit with the same amount of debt. But now I have debtors calling me non-stop. None have been contacted that I know of and my home, cell and work phones are being called all of the time with debtors wanting to know when I can make a payment. This was a bad idea.
Reviewed June 14, 2017
I was quite relieved after speaking to NDR about my overwhelming debt. Due to a reduction in pay I was no longer to pay my bills on time and with late charges and fees my debt only grew larger. I clearly understand the steps to follow to ensure a successful outcome in this program. Everyone was very friendly and helpful.
Reviewed June 14, 2017
I have not had any problems with National Debt Relief so far. Representatives worked with me to consolidate my debt and negotiate settlements with all of my creditors in a timely manner. I recommend National Debt Relief if you are considering debt consolidation.
Reviewed June 14, 2017
Overall it's been good, but I have been asked on a few different occasions to contribute additional funds to my account. They haven't been significant increases, but did mean I was paying more than I was quoted. In the end, I was still coming out significantly ahead had I paid the debt down without the program.
Reviewed June 14, 2017
They helped me get out of debt and back on the road to rebuilding my credit in only 7 months. My overall savings on all my debts was more than 50%. I would recommend anyone who has fallen into serious credit card debt to give National Debt Relief a call.
Reviewed June 14, 2017
Overall very professional and work at resolving the issues quickly. From the start they have been very good about walking me through each step of the process. Access to customer service is easy and for the issue at hand they get the right people involved. Very satisfied with their services.
Reviewed June 14, 2017
Could not ask for better service. My advisor is always quick to respond when I have a question and always gives me the time and attention to answer questions properly and ensure I have a complete understanding of the process.
Reviewed June 14, 2017
So far my experience has been great. I am anxious to pay my debt down, they are very helpful when setting up a payment plan for you that fits your income. I would recommend a friend. They also are available to talk whenever you have a question. I look forward to working with them to pay my debt.
Reviewed June 14, 2017
All of the people I spoke with have been very nice and informed. One of my creditors tells me they won't work with your company, so that worries me. I don't understand what will happen in this case. The whole process was easy with the help I received.
Reviewed June 14, 2017
Working with National Debt Relief has been nothing but a pleasant experience. They assisted me in settling some pretty high debts and they are always timely when it came to settling my accounts. I started the program in October 2016 and I will be settling all my debts by July 2017. I would recommend anyone to sign up with National Debt Relief to assist them in settling their debts.
Reviewed June 14, 2017
I have not heard from anyone about paying the debt. It has been over 2 months. I may be hard to get a hold during the daytime, but please at least leave a message to return calls to give me an update.
Reviewed June 14, 2017
Just enrolled in program, but everybody I talked to seems to care and wants to help me. Program sounds just like what I need at this time in my life to get back on track financially. Hopefully it all turns out okay like they say. I look forward to being debt free in a couple of years.
Reviewed June 14, 2017
So far I am very pleased with National Debt Relief. The enrollment process was easy. The Customer Service staff are friendly, patient when addressing my concerns, and are knowledgeable when describing the company's services. I have only been with the company for about 3 months and National Debt Relief has already started my first settlement offer and accepting the offer was just a quick click of a button. I would definitely recommend this company to a friend.
Reviewed June 14, 2017
This program helped me a 100%. Every worker treat with attention and respect, these qualities are very hard to find anymore. I'm impress with their honesty. Like I wrote in the subject I'm really satisfied.
Reviewed June 14, 2017
It really helps fix your financial situation - They were consistent in the fact that they are helping me have a better financial situation for years to come and a monthly rate that is reasonable, affordable and best of all no hidden fees to have to deal with or worry about. The use of an online payment is very easy to use and makes sure I don't miss payments.
Reviewed June 14, 2017
National Debt Relief helped me to take care of my Debts that I cannot handle them. The organization made me become Debt Free, so I can move on for my life. Now, I can focus on what I need to do to better myself and my family. Thank you very much for the help, NDR.
Reviewed June 14, 2017
My dealings with National Debt Relief, so far, have been pretty decent. I always get a quick response whenever I reach out to them. I'm am still apprehensive about getting a settlement, and about the huge hit my credit score has taken. However, I am still holding out to see if this will benefit me and my financial situation.
Reviewed June 14, 2017
Customer service is excellent. Very helpful and very understanding. They guided me and explained everything from A to Z and able to assisted me online for all the questions I need to know before I filled up my application. Trustworthy.
Reviewed June 14, 2017
Great debt counseling and coaching on how to approach your debt crisis. I was so stressed and had no clue how to manage my mountain of credit card debts. Until I contacted NDR. They offered me a suitable alternative to pay off my debt which saved me from making minimum payments on my credit card and pay high interest.
Reviewed June 14, 2017
My experience has been good from the start. The only problem I had was figuring how return some of the personal papers but I worked that out. All the representatives I have dealt with have been very helpful and friendly.
Reviewed June 14, 2017
This agency has been very helpful in getting my debts reduced and payment arrangements agreed upon. They are very professional and courteous. I would recommend them to anyone. I give them a 5-star rating.
Reviewed June 14, 2017
Very satisfied with the service I received from Joshep **. He was with us every step of the way, took really good care of us! Would highly recommend it to others who are going through the same situation that we are. It nice knowing there is services like yours who truly care.
Reviewed June 14, 2017
So far so good. No complaints. Hoping this is was good decision we made for our needs which we had no other choice due my husband's health problems and needs. It's been a long and hard expensive process which made it necessary for your services.
Reviewed June 14, 2017
National Debt Relief was able to get one of my credit cards to sign off $10,000.00 on an $12,000.00 debt. As well as reduce my amount owed to all my other creditors. I did not have to do a thing. I received timely updates. And was able to finish my contract with almost $8.000.00 in escrow and was sent that 8K back very quickly. Thank you National Debt Relief.
Reviewed June 14, 2017
I was walked through the whole process, any questions, concerns, and even fears were addressed. I never thought I would be in a position like this, but I am so relieved that there is a program that helps. Everything was explained in detail, what our (NDR) and my responsibilities were going to be. I was guided. I feel relieved for once in a very long time.
Reviewed June 14, 2017
I have no complaints with their service. They are getting my accounts paid off as they told me at the beginning on what would happen during the process. I can't wait till everything is all done. Would like more contact though.
Reviewed June 14, 2017
Kishan ** worked very diligently and long to make sure that I had everything taken care of properly so we could get me approved for this program and start working towards the goal of getting our debt under control, credit in good shape by the end of our contract. He was very professional in how he handled every part of this procedure and himself too.
Reviewed June 14, 2017
Wish that they would have contacted all of my accounts and let them know I am enrolled. Still getting a ton of collection calls which suck. I know with time it will get better but the first few months suck. I am glad they were available to help us out. You need the security knowing with time you will be out of date.
Reviewed June 14, 2017
I have been delighted with my experience with National Debt Relief so far. When one needs help and you find a company which gives an easy precise solution and caring assistance on such a serious problem, relief does not begin to describe it.
Reviewed June 14, 2017
Very helpful to all people who wants to get out of debt fast. The customer service are very kind and willing to answer all your questions. It helps me change my life and start a new beginning. It cuts my debt in half and I'm very thankful to National Debt Relief for helping people like me who are in financial hardship in life.
Reviewed June 14, 2017
Everything was explained to me very thoroughly and respectfully and I was treated with respect. It took a while for us to decide if this was the route we wanted to go and Christian answered all of our questions and gave us the time that we needed.
Reviewed June 14, 2017
You are really good at what you do!!! I have had two accounts settled in less than 6 months and you are already negotiating with the others. You don't forget that you are here to help. It feels wonderful to have your help and advice.
Updated review: March 28, 2018
National Debt Relief did a great job of resolving a debt issue with Qualstar Credit Union. We were sent a court summons and NDR went to work immediately and made resolution a first priority and we did not have to go to court to settle the matter. NDR has kept us abreast of all issues as they arrive and we are very satisfied with the results.
Original Review: June 14, 2017
The negotiation process that takes place with my creditors seems very mysterious. I think I understand it but why does it take so long? What are my chances of being sued and what is the track record of National Debt Relief in handling these type of actions?
Reviewed June 14, 2017
The best and I am very happy that I did it. Good result. Just, trust them. I thought it is only a gimmick, but it is true, just wait and you will see a good result. Now, I am on the halfway to finish paying them.
Reviewed June 14, 2017
I just started a couple months ago so I can say the people are very friendly. Nothing has happened with my accounts yet. The salesmen and customer service employees are very knowledgeable when I call. But as far as settlements go I'm still waiting.
Reviewed June 14, 2017
We are just starting out with National Debt Relief but so far so good. The starting process was thorough and the customer service team helped get the ball rolling quickly, hopefully things will continue going well and we will be debt free soon.
Reviewed June 14, 2017
I received a call regarding that my NDR team had negotiated a settlement. The caller was very helpful and when she couldn't work something out she reached out to managers. Very patient, understanding and trustworthy knowing they are looking out for me.
Reviewed June 14, 2017
I am very pleased and grateful for the wonderful guidance, support, service and professional care I have received from your agency and team! I would not have made it financially without your care and listening voice concerning my financial inability to make it. Your team, concept and desire to help is more than I could ask for! Thank you all, tremendously!
Reviewed June 14, 2017
National Debt Relief has exceptional customer service. Every time I call they make sure to go 110%. They answer my questions and if they don't know the answer they get me to the correct person who can help me. They are helping with my debt and for that I am very grateful. I feel like I can breathe better knowing that my debt will be gone in a couple of months vs having it hanging over my head for years.
Reviewed June 14, 2017
I wasn't sure if this was right for me but it's exactly what I needed. Everyone answer all my questions and were very nice. And when I needed to talk to someone about a problem they helped me through it. I'm very pleased with the service. Thank you.
Reviewed June 14, 2017
So far NDR has resolved two of my several debts. I have not had harassing calls from my creditors and it had allowed me less stress while trying to overcome what felt hopeless. Every call I have had with agents was courteous and helpful. When short on time the email confirmations for offered agreements has been great. I can also monitor my account and I see when and where my money is at all times. So far a great experience!
Reviewed June 14, 2017
Staff is very friendly and helpful. Keep me informed always. Not pushy or demeaning. Treat me very professionally and with respect. Website is also very helpful with keeping track of my account activity. Program has made a difficult situation much easier and faster.
Reviewed June 14, 2017
I have been a customer for 1 year and a half. So far I have settled 2 accounts. I have two remaining. I truly appreciate the customer service. All my questions and concerns are promptly answered. I am very pleased thus far with National Debt Relief. I would highly recommended to anyone who is looking to be debt free.
Reviewed June 14, 2017
You were fast on getting our debts resolved after we had some cash in our account. Thank you for your help. We are so lucky to have found you so we could get out of debt in three years or less. We are so thankful because our credit scores are going to be going up after we pay off these debts.
Reviewed June 14, 2017
I just started hoping all goes well. I read a lot of good things about this program and I hope it goes smooth with me. Customer service is amazing and beyond point. They care for you and take care of everything so fast. They tell you detail by detail how the entire program works.
Reviewed June 14, 2017
I would definitely recommend National Debt Relief to my friends. The company has been so helpful in giving us the opportunity to start over but also pay our debtors at a negotiated amount. We like paying cash only which keeps us living within our means.
Reviewed June 14, 2017
They took away the fear I had when the phone rang or when I opened my bills. Helped me get my head above water. Helped me get back my life back. I'm thankful for National Debt Relief for helping me get out of debt. They come highly recommended from the Better Business Bureau.
Reviewed June 14, 2017
I get easily confused and am not too knowledgeable on the computer but I do my best trying to keep up with National Debt Relief and to understand how it works. I am a young 82-year old so I'm a little slow but am trying. Thank you for your company.
Reviewed June 14, 2017
Very Professional. I have had a great experience with National Debt Relief. They have been very efficient in handling my situation. They kept me informed through the whole process. I reached them every time I called without having to leave messages. I am nearing completion of my program after two years and highly recommend National Debt Relief if you need help with your debt problems.
Reviewed June 14, 2017
I have been working with them since October. Ever since they started negotiating with my credit cards they have keep me updated with any change any proposal they are working at. I am really happy with the results. They will always keep you update with everything that is going on with your account???
Reviewed June 14, 2017
Took the plunge on debt relief to proactively avoid financial disaster. National Debt Relief is making the process clear & concise. Only a couple months in but so far, so good. Quick & easy start, with a painless payment plan that's taken a load off my mind.
Reviewed June 14, 2017
I feel that National Debt has done a great job resolving my debt but, I feel that I have been over charged for their services. Charging a percentage of the entire debt is wrong. Clients should only be charged a percentage of the debt that is written off therefore, giving National debt Relief more of an incentive to negotiate and get creditors to write off more of the debt. I chose National Debt Relief because I needed help and I feel overcharging client is taking advantage of people whose only other choice is to file bankrupt.
Reviewed June 14, 2017
My experience with National was great! I felt supported and the customer service was wonderful. They also made everything so easy for me so that all I needed to do was make my monthly payments and they took care of all the rest! I'm extremely pleased with the outcome and could not have accomplished it on my own.
Reviewed June 14, 2017
I am so happy with your service. Been in the program for 1 1/2 years. You have almost 2/3rds of my debt paid off. Never had any problems. I would for sure recommend. Thank you. I am sure glad I didn't file bankruptcy.
Reviewed June 14, 2017
My credit score was under 400 I believe when I started a year ago in May. Now it's 500 last I checked. I appreciate all that has been done for me. Keep going. Just wished the program moved faster. I have more debt I want to eliminate! I'm anxious to have my debt back at a manageable level.
Reviewed June 14, 2017
So far they have been getting my credit cards interest lowered which is a big help. Can't wait to get it all done and be debt free. They always keep me up to date what is happening. I am very happy for their service!
Reviewed June 14, 2017
Was a bit skeptical at first but think I made the right decision to eliminate my debt. Representatives are very nice and are very detailed about everything they explain. I am very happy I made this move and I will now be able to save some money.
Reviewed June 14, 2017
We have had no problems with National Debt Relief. We feel like a weight has been lifted from our shoulders. I don't stay awake nights worrying how we are going to pay all our bills. Credit card debt is hard to get out from under. Thank you.
Reviewed June 14, 2017
Finally I was able to get the monkey on my back with the help of National Dept Relief. I became worry free and had a peace of mind. Having a company on your back help you get through life and be able to move on. I am grateful to have this company on my back.
Reviewed June 14, 2017
When I called National Debt Relief, they treated me with respect. I had reached the point where I didn't feel I even deserved it, since I had managed to get myself into the situation. They were kind, they were clear and they set up a program I could succeed with.
Reviewed June 14, 2017
I am 100% satisfied with the representative I spoke with about debt consolidation. I explained my hardship and he in returned explained the pros and cons of consolidation. He was able to help me lower my monthly payments and my stress level was gone. Thank you to Erik ** and National Debt Relief.
Reviewed June 14, 2017
Wonderful company to deal with. Outstanding customer service. They helped me in any way possible. Always was quick with my needs, always put me first. Quick to negotiate with my debtors. Would highly recommend. Customer service was so professional. Couldn't ask for a more better company to deal with.
Reviewed June 14, 2017
National Debt Relief has been very helpful in paying off my debts. I am still very early on in the process, but everything has happened just as they said it would. I receive communication as soon as a decision about a creditor is made. I have 24 hour internet access to my own account information and control how that account is used. I am happy to have found them!
Reviewed June 14, 2017
So far so good! No real complaints. Been with them for a year now and they have saved me thousands. :) I am excited to continue working with National Debt Relief. I was living off of maxed out credit cards and paying them down only to have to spend what I paid off. Now I can live my life with one decent monthly payment!!!
Reviewed June 14, 2017
I signed up with National Debt Relief program in September of last year after being swamped in debt. Being a single mother of two with a heart condition I almost could not breathe. After being in this program for a couple of months 2 of my 5 accounts have been settled and paid off. It feels as if some heavy burden lifts off the shoulder, and working with them to get the other 3 accounts solved for a financial freedom. I never looked away from my responsibility. When many friends advised me to file for bankruptcy - I only wished to pay what I could, when I could. I am just plain grateful to this program.
Reviewed June 14, 2017
Great communication and understanding from the persons I spoke with throughout this process. Very helpful, calm and knowledgeable staff. Looking forward to continual relationship with this organization. My husband and I went from years in Debt to just a few years. They appears to be all they say they are. Again we thank you.
Reviewed June 14, 2017
We had some charge accounts and we couldn't meet the payments anymore. And with all the interests, we just wanted to get out of that. At first, we were getting so many letters from all the different charge account companies and we really felt bad about that. But the reps at National Debt Relief were all very helpful and encouraging. They also kept reassuring us that everything will be straightened out. We let them know every time we got a bill and they helped us through it. Now things are going so much better. We're not getting letters and hearing from the companies anymore.
National Debt Relief helped us out from under that stress and brought us big relief. We also appreciate them contacting us every time there's an update. It was a couple of months there for a while, but everything is straightened out and going smoothly. We're very happy with the company and we would very highly recommend National Debt Relief to anyone who needs their assistance.
Reviewed June 14, 2017
I was in a car accident. I was out of work for three months and got behind on my bills. I have a family and had no idea how I was going to pay my debts. National Debt Relief has done everything I've asked so far and they've resolved a couple of my creditors within six months. Everyone in their team has been great. I've called their customer service several times and they're always right on top of everything. The person that helped me the most was Andrew. He's the one who I initially had the conversation with and set up a program. He told me what that's going to take, what was needed, and told me how the whole thing would go.
I think it's a better option than bankruptcy. I appreciate that they were honest and told me that it's going to be a certain way and that's the way it was. They have never sugarcoated anything for me. They let me know straight up and ahead of time what this was going to do and how it was going to affect me. I guess the only complaint that I've had is it's destroying my credit report. But it has nothing to do with National Debt Relief. I was the one that got myself in this mess, and they're just trying to help me resolve it. My phone was blowing up before, but now I definitely get less stressed.
Reviewed June 13, 2017
So far I've had the best experience. Customer service is so helpful and they're always there to answer questions and encourage you when you need it! They have been willing to work with me on any request I've had and I've settled one account already within 3 months! :)
Reviewed June 13, 2017
The communication can become a nuisance when you have obligations occurring during the day. I have received repeated phone calls throughout the day and even so after speaking with someone and finding solution. I had to repeat an issue numerous times to get the point across for solution in a legal matter and grew extremely frustrated. I sure hope this company is able to continue to handle all of my debt is timely and polite manner.
Reviewed June 13, 2017
It takes NDR several months to get the creditors off your back, but since they've started negotiations, all but one of many creditors have ceased trying to call. Once negotiations are in progress with the final creditor, I won't be receiving any telephone calls from a bank! Every time I have talked with a representative at NDR they have been knowledgeable and very friendly and yes, I would recommend them to anyone who wants to bypass bankruptcy. My FICO score is shot but it's only a matter of time until it goes up again.
Reviewed June 13, 2017
Everyone at NDR has been very nice, professional. However Monday 6/12 my phone rang. It showed me it was NDR. I picked up although we aren't suppose to take phone calls at the post office. The guy didn't introduce himself or anything. All he said "This is NDR. I need your date of birth & last 4 of your social". I hung up on him.
Reviewed June 13, 2017
Joining NDR was a life-saver for me. I had maxed-out my five credit cards, just paying the minimum payment each month & getting nowhere. I finally took the plunge & signed up for the program. The people I dealt with at NDR were great---personable, interested in getting my financial life back on track, professional & really knew their business. I now pay a reasonable payment each month & enjoy the rewards of letting NDR handle the rest of my bills. I'm very happy with your personnel and with your service. Thanks for renewing my peace of mind!
Reviewed June 13, 2017
The greatest personal benefit from my working with NDR was that they were very effective at deflecting creditor calls away from me. I opened my account with NDR in December of 2013, and just finished paying off my last creditor in June 2017. After opening my account and following instructions to direct creditors to NDR, I received almost no direct calls from creditors. All phone representatives I spoke with at NDR throughout the 3.5 years were very professional and courteous, though some were more knowledgeable than others.
At first, NDR was very aggressive at pursuing negotiated payment terms with my creditors, maximizing my available income to close accounts quickly and calling me with negotiated settlement offers. They were very prompt in responding to court filings, etc. But by 2016, after I'd surpassed the halfway point of closing out all my accounts, it seemed there was no activity taking place unless I initiated contact to spur NDR to pursue the next account.
I was also not informed of the true total costs of doing business with NDR. They touted the average settlement value of less than 50% of the outstanding account balance, but was not as clear when outlining the total fees, nor in explaining that NDR would prioritize collecting on their fees over paying out my debts. While the settlements were less than 50% of the outstanding account balances, after fees to NDR and Global Client Solutions and paying the tax burden (which was never mentioned) on the forgiven debt, I realized an average of only 10% - 15% payment reduction of the total debt. And my credit rating was reduced considerably - yet another caveat not explained before opening my NDR account. In fact, they touted helping me to preserve or even improve my credit rating by working with them prior to my signing up.
Although I was able to close out all my outstanding credit accounts, it was more through my elimination of all credit usage and having a structured payment to my escrow account at GCS than because of NDR's methods. I would not use a service like NDR again nor recommend it. Free credit counseling services along with disciplined credit management is a far better way to go.
Reviewed June 13, 2017
It's been a good start with National Debt Relief. I hope the rest of this journey is as good. Micheal and his team were extremely helpful in explaining the process and how everything works. Hopefully I won't need to call for help, but if I do, I feel comfortable that National Debt Relief will help me with ease.
Reviewed June 13, 2017
I never could have paid off my debt of over $11,000 in less than 3 years without the help of this company. My deposits were manageable and all resolutions were cleared through me personally. The fees for each credit card account that NDR resolved can be a bit high but still less than I would have paid over the years slowly chipping away at each balance. Overall, I had a wonderful experience and am now free of credit card debt.
Reviewed June 13, 2017
The representative was courteous and responsive when my husband and I reached out for assistance. For the first time, we were not treated like derelicts because of our debt issues. We are looking forward to being out of debt for good in the near future - much closer than it was before!
Reviewed June 13, 2017
When I started searching for an answer for my relief for my debt situation I did not know whom I was going to asked for help. National Debt Relief helped. They told me how life situation could be solved and they were going to aid me in my situation. The pressure of life was instantly relieved.
Reviewed June 13, 2017
National Debt Relief kept their promise and relieved my debt problems in an extremely professional and competent manner. I was always included in decisions regarding methods used to to relieve my debt and provided with sound advice to establish a secure and debt free future.
Reviewed June 13, 2017
I have not really seen any results yet. I am still getting calls and have not seen any offers yet. I have already sent at least 2 payments but have not had any further contact from you yet. I would really like more communication on what is happening with all my accounts.
Reviewed June 13, 2017
This has been great, you have to be responsible and understand you won't have good credit for the time being but it has taken a lot of stress off my back and the customer service is always great. This turns an unfortunate situation that can sometimes be lonely into a more endurable one.
Reviewed June 13, 2017
The best sober my first account just in 3 months that I started. Good customer service. Save me a lot of money in interest, always responds to my messenger, help me a lot, keep me informed about any change. The best help I have.
Reviewed June 13, 2017
Everything from the start makes me comfortable that there is a solution to my problem. I pray and hope this will continue until I solved my debt and free. It's hard to think after all that happened all the worries and sometimes fear that I can no longer find a way and feel helpless. God thank you very much.
Reviewed June 13, 2017
Customer service agent was very helpfully. She explained to me what I needed to know. The agent answered all my questions and concerns especially on some topics I was not aware of. She was very friendly and had patience answering my questions.
Reviewed June 13, 2017
So far it has been a good experience but I am just at the beginning of the process. I hope that it continues to go as smoothly as it has gone so far. All my questions thus far have been answered satisfactory.
Reviewed June 13, 2017
The marketing material advertises "no hidden fees" but they require two "hidden" monthly fees: one goes to the bank account to hold your money and the other to a legal team to retain them in case there is a problem. It's about $22/month in extras that are not advertised. On top of that, you'll pay a fee for each payment transfer (phone transfer fee is what they told me) to pay the settlement to the creditor of $1.50 and the commission percentage of the debt settlement. I would think they could pay the $1.50 with what they charge for their services and what their mandatory monthly bank fees are (my bank is free, how about yours?).
It's taken more than one year for them to settle my debt (one is still open) and I only had two accounts to settle; which results in a lot of extra fees and extra dings on my credit report because it gets reported each month. I have to keep calling to get a status update. It feels like they settled one creditor and then forgot about my account. Each time I call I get the same answer as three months ago. This solution was better than bankruptcy after an accident resulted in a ridiculous amount of medical debt on credit cards, but I'm thinking there is a better company out there to work with.
Reviewed June 13, 2017
I apprehensively entered into this 4 months ago. My need for this was extreme, but I was still terrified. Upon speaking with NDR's representative I felt an immediate sense of relief. I looked this company up in the Better Business Bureau and found great reviews. At this point I have found NDR's process not difficult at all, and the people very easy to work with. My account is still young, but I can see that the process is working. Even though no real financial "progress" has been made yet. (remember, only four months in...) I am benefiting personally... I still have difficulties financially but they're nothing compared to the overwhelmingness I had before contacting NDR. I am relaxed now and can think clearly... Thank you for that. I am happy I decided to join NDR and fix this problem that I would have had great difficulty fixing myself... God bless.
Reviewed June 13, 2017
I enjoy the customer service representatives. They always know how to answer a question and get me the information I need. They are kind and helpful. They have helped me keep tasks on time and orderly. I couldn't ask for a better staff to handle my credit problems.
Reviewed June 13, 2017
Everything has gone very smoothly. When I've had to call everyone has been very considerate and polite and always helpful. It's not always easy to do something like this, but NDR never made me feel ashamed of what I had to do.
Reviewed June 13, 2017
The representative was very informative. I'm very pleased with the progress that the NDR negotiators are making to reduce my debt owed. They were able to reduce my second highest card by more than half the amount I owed. I can't wait to see just how much more they can settle my debt.
Reviewed June 13, 2017
The initial representative we spoke with was kind, courteous and knowledgeable and the communication since then has been consistent. The client website is easy to maneuver and understand and the workbook was a useful tool. It is a relief to know that our debts are being resolved.
Reviewed June 13, 2017
Amazing service so far. Makes you feel comfortable and helped. They take their time to understand your needs and do what they can to assist you from debt and debt collectors. Every time I call doesn't matter who I speak to each person treats you with the utmost respect and in a timely understanding manner.
Reviewed June 13, 2017
Customer service is a definite A+. Every one is caring and easy to communicate with. Thank you very much for your support and ways to help me out of debt. I am so close to being done with my program and it is so wonderful.
Reviewed June 13, 2017
Glad they have done what they said they would do. So far it has been a great experience. Very helpful people and has helped me financially. I have nothing but good things to say about the program. I hope that the rest of the offers go as well as the first one.
Reviewed June 13, 2017
Everything went well. All questions were answered. At first I was skeptical but now I feel comfortable with the process and look forward to becoming debt free. I have a clear understanding of how the process works and ready to move forward with less financial burden.
Reviewed June 13, 2017
The agents have been helping me above and beyond. I am very happy with the service. I wish had more money in account so we could start paying the creditors off. Two creditors call me from morning to night. I have sent them all letters stating to call you and not me. Gave them your phone number and address.
Reviewed June 13, 2017
When I was looking for a means to consolidate my debt I never thought about what the National Debt Relief does for people and that it would work for me. I have been enrolled in the program since January and so far, I have been pleased to the max! I would say they helped me feel a little bit better about getting a hold of my debt. I am thankful they work with you and if you have a particularly difficult month you can reduce the payment a bit but only in extreme emergencies. As a banker I know this is what is working for me right now and I have already recommended you all to several people. It never hurts to try. I have also been pleased with the customer service and the sympathy and understanding they have toward my financial hardship. Thank you NDR. You have been a life saver.
Reviewed June 13, 2017
I am starting to get letters from collection agencies and still have not seen any action on any accounts. I understand that it may take 4-6 months but it’s just frustrating giving money and not seeing any results so far.
Reviewed June 13, 2017
I wish I could have been kept more up to date about progress being made on clearing away my debts. I have no clue how much is still in this program or how much longer I will have to make these large payments each month. My credit is totally destroyed, which is what I wished to avoid... at least to some degree. The one positive thing is that most all collection calls have finally stopped.
Reviewed June 13, 2017
I would recommend you all to all my family and friends. I was very impressed with your work. Thank you very much with how you handled my debt. What else can I say. I appreciate your handling of my case.
Updated review: July 14, 2017
My initial review was written when I was just starting the program. Since then, I have been very satisfied with their customer service and I look forward to being debt free with their help.
Original Review: June 13, 2017
I have just started the program in the last few months. I am grateful for this opportunity to help me get out of debt. My debt has been overwhelming and it is nice to know that there is an end to it at some point. I do not know how the program is exactly supposed to work. I have not seen any progress toward settling my debts, but I do not have a lot of money in my account either. I do get calls from my creditors who seem to ignore that I am working with National Debt Relief. When should I expect to see my creditors being contacted and start being settled with? How do I best help your company to work on my behalf? Since starting the program, I haven't seen any movement. I know it is early, but it would be nice to know when to expect something. Thank you for this wonderful chance for a fresh start!
Reviewed June 13, 2017
I was spoken to very professionally. The staff were always dedicated to resolving my issue and ensuring that I get the best result. They recommended me for early termination and I moved to Liberty Lending to finalize the rest of my payments for my debts. I would highly recommend this company for anyone experiencing debt issues.
Reviewed June 13, 2017
They are so wonderful and helping me so much. They are always extremely helpful whenever I call them. They answer my questions and they make me feel like the world isn't ending and that I will be able to get out of debt one day. I had no collateral for debt consolidation loan and even if I did I highly doubt I'd be able to keep up with the payments.
Reviewed June 13, 2017
When I entered into this program, I was lead to believe that my priorities would be their priorities. Unfortunately this has not been the case. While they have settled 2 credit card debts, they have yet to prove they can actually settle any of my outstanding loans. I was also under the impression that the intense creditor calls would cease once they began handling my affairs but they have not. I wish there was a message board that I could review so I know exactly how each account is being handled. When I call NDR, I am given different versions of how things are being handled each time. I'm still trying to determine if I made the best choice.
Reviewed June 13, 2017
They were very professional in helping me with my debt and getting me the assistance I need to start a program that will help me end the cycle of continuous payments and I am so glad they were able to help set up a program that will help me to end my debt!
Reviewed June 13, 2017
Excellent service and caring individuals. Associates were patient and understandable. They gave me individual and un-timed service. Responses back, were very efficient and timely. Associates answered all my questions to my complete satisfaction. Associates felt like they really cared. I would definitely recommend!
Reviewed June 13, 2017
So far the experience has been top notch. I have no issue or complaints. The customer service is professional and knowledgeable concerning the needs and questions. They can give the answers to the questions concerning the process and help on the direction needed.
Reviewed June 13, 2017
I recently signed up for NDR in April 2017 so am relatively new to the service. I was very impressed with the thorough information given to me about the program and the process; and the time the representative spent with me. I am following up on the required/recommended steps and so far I am happy with the progress. I have contacted customer care several times and have received complete answers to my questions. I am confident that this will help me get back on financial track after many tough years of juggling.
Reviewed June 13, 2017
Everyone has been very helpful and explains things very well. I have absolutely no complaints at this time. I look forward to continued wonderful customer service. In the brief time I have been working with National Debt Relief, I have not been stressed out about my financial situation.
Reviewed June 13, 2017
Everyone at National Debt Relief has been wonderful so far. I have credit card companies calling and sending me letters of no payment yet, so I'm assuming that an agreement hasn't been reached on them yet. But so far, my experience has been very good. Thank you very much. Looking forward to a new start down the road.
Reviewed June 13, 2017
From the moment I contacted National Debt Relief they were extremely kind, informative and positive. They explained everything clearly. Every time I have contacted them or they me the person working is always kind, supportive and thorough. It is a wonderful program to wrangle in your debt. Your credit score drops but after the program hopefully you are ready to start building it again and making smarter choices.
Reviewed June 13, 2017
So far so good!!! They are very good at letting me know where I am and how much farther I have to go before I am going to be debt free. I have referred them to a lot of people who are financially strapped right now. I can't wait to be debt free!!!
Reviewed June 13, 2017
National Debt Relief has been great in handling resolving my debts. Several holders of my debts have been paid or settlement to be resolved over a number of months. When I had a question the staff at National Debt Relief answered my questions.
Reviewed June 13, 2017
I am fairly new to the program and feel that there is a lack of communication from the National Debt Relief team. No one ever calls or communicates with me about my status or what the next steps are. I would like to hear more from them. I just keep watching my credit score go down and down and nothing has happened.
Reviewed June 13, 2017
Great Welcome call! 13 June 2017 Talked with representative about the program NDR. Explained everything from debtors to lawyers and even small claims court representative. Robin ** got me started on your end and did a remarkable and easy to understand program. I feel like your people really care about me as an individual. My wife and I are completely satisfied and glad to be aboard NDR program. Thank you all for caring about our family.
Reviewed June 13, 2017
I am more than satisfied with my experience with National Debt Relief. They have given prompt attention to my questions and concerns that I have asked about. The swiftness that they have been able settle most of my debts has been amazing. They continue to work on my behalf today. I have been less stressed and able to hold my head up high that I have chosen a positive way to deal my what was an overwhelming debt to me.
Reviewed June 13, 2017
Best service I've ever encountered! NDR staff is friendly, provide prompt responses, keep me abreast of any settlement proposal and try to accommodate payment arrangements so as to not cause additional stress and burden. I am so glad to have joined NDR and recommend it to anyone who is struggling with debt.
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