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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    Page 277 Reviews 54835 - 55035
    Verified purchase
    StaffProcess

    Reviewed June 20, 2017

    National Debt Relief is at the top of the list in their business, they are second to none. They are excellent at explaining the whole process from start to beginning and have no problem assisting you with any further questions that you may have at any given time. Their staff is very helpful and knowledgeable.

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    StaffTransparency

    Reviewed June 20, 2017

    Every staff member of National Debt Relief that I had contact with was extremely understanding, helpful and explained everything to me so that I understood. This is a scary step for me to make but they've all made it quick, easy and smooth.

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    Customer ServiceStaff

    Reviewed June 20, 2017

    Customer service is friendly and they have worked hard to help me deal with my debt. They have worked with my creditors to settle my debts and contact me regularly to check in and verify that my situation has not changed.

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    Customer ServiceProcess

    Reviewed June 20, 2017

    We have only been in the program since January 2017 but they have settled two accounts and saved us more than half of the owed amount. NDR's Customer Service is excellent and I can't thank NDR enough for the sense of relief that they have provided.

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    Reviewed June 20, 2017

    Everything is fine. I just wish a clearer account process was possible. I have no idea how much is settled with capital. Please advise at earliest possible convenience. Other than that I am completely satisfied with the effort to reduce my credit card debt.

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    Customer Service

    Reviewed June 20, 2017

    Excellent customer service. They really do try to help you and I feel that they helped me get back on track financially. I have a little further to go, but I have a positive outlook because of their help. Thank you.

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    Staff

    Reviewed June 20, 2017

    The team at National Debt Relief made getting out of debt much smoother and faster than I thought could happen. I was very hesitant at first but followed what they told me to do and it worked! Thank you!!! The only thing I regret is not doing it sooner.

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    StaffProcess

    Reviewed June 20, 2017

    After reading the literature on National Debt Relief Services, I thought that it was the right company to help me with my debt problem. Jonathan **, the representative I dealt with, is an excellent in explaining how the program works and making sure that you understand everything. He is very thorough and patient. I had heard of National Debt Relief from a friend who had enrolled in the program a few years ago. He recommended the plan to me.

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    Staff

    Reviewed June 20, 2017

    When I first contacted National Debt Relief, I was nervous and didn't know what to expect. I just knew I needed a solution to help me get out of the debt I was drowning in. All of the staff at National Debt Relief have been extremely friendly, helpful and knowledgeable about the program they offer. I really feel at ease contacting them with any questions or concerns I may have. I am just short of a year in the program and, so far, they have settled with 2 out of 3 of my creditors. I couldn't be happier. I would definitely recommend National Debt Relief to anyone who feels overwhelmed with debt and is looking for a fast and efficient solution.

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    Reviewed June 20, 2017

    National Debt Relief has been great!! Getting set up with them was quick and painless. They are very good at keeping you updated with your account and the online portal is so helpful. I would definitely recommend them to anyone with debt issues!!

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    Customer ServiceStaff

    Reviewed June 20, 2017

    I have always had very pleasant and helpful interactions with customer service. All my questions and concerns were answered and dealt with promptly and I would recommend this service to anyone that is need of the help. Thanks again for your assistance!

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    Staff

    Reviewed June 20, 2017

    I have been with National Debt Relief for only slightly more than 3 months so far and they are already in the process of closing on one of my accounts. If this keeps up I'll be thoroughly impressed with this organization!

    Updated on (08/27/2017): These folks are truly fantastic! I've only been signed up for about 6 months and they've already resolved 2 out of 4 debts I enrolled with them, and both for a small fraction of what I would've paid. Highly recommend this organization if you're struggling to get back on the right path and out from under a ton of debt.

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    Reviewed June 20, 2017

    I am so glad that I found "National Debt Relief". The name alone says it for me!! My bills are being paid as they said they would. I am so relieved I don't have people calling me every day (asking me for money). "National" has almost made me forget I still owe these companies. O!! What a relief it is.

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    Staff

    Reviewed June 20, 2017

    I am proud to say that National Debt Relief helped me so much in getting myself back on track financially. They are efficient and helpful. Always willing to accommodate and help me in any way possible. I recommend their services and thank them for a great job in getting me back on my feet!

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    Customer ServiceProcessTransparency

    Reviewed June 20, 2017

    Happy with the program but communication not as frequent or consistent as expected. Would like to have updates on what is being done. Still having to deal with harassing phone calls from creditors even though we've explained we are in the program. We are trusting the process and hope it all will make sense in the end.

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    Staff

    Reviewed June 20, 2017

    Fantastic, friendly service. Thank you, Natosha **! Natosha did a great job of providing me with all of the necessary information as I begin a journey into financial freedom. I am excited to be able to make my payments and also pay down my debt once and for all. I would highly recommend National Debt Relief!

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    Customer Service

    Reviewed June 20, 2017

    Wow.. They really helped me with my debts. I initially was kept updated on my debt account and was notified of any changes. Since they went to the customer self-check website I rarely heard from them (some of us do not have a computer system readily available). I much prefer the phone calls and emails. All in all, my experience with them has been great and I would definitely recommend them. Thanks N.D.R. for helping me out.

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    Staff

    Reviewed June 20, 2017

    It is much too early to give you a proper rating. I just started this program a couple of months ago and have had no contact with you since my initial start-up. I will gladly give you a better rating in a few more months when I see something positive happening.

    Updated on 10/19/17: The staff at National Debt Relief are excellent. They are courteous, friendly and professional. They are compassionate towards your financial misfortune and strive to help you. I recommend National Debt Relief to anyone who is struggling with debt and has run out of options.

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    Customer ServicePrice

    Reviewed June 20, 2017

    Deposited over 4K into my account, which they charge $10/month for. Just over 1k to creditors, over 3k to NDR. They will make settlements and offer creditors very low first payment, so they can then collect their fee (21%). Called me numerous times a day asking for more money, although I deposited plenty of money to make creditor payments, they had taken all their fees first so there wasn't enough left. Proving, beyond shadow of a doubt, that they are not in this to help the customer, but just another greedy organization. Oh and that 100% back guarantee? False, that's only if you have money in your account do you get any back. They keep every cent of the fees they take even though nothing with any creditor is "settled." Salesman on the phone completely glosses over this fact during initial phone call and you are rushed through paperwork to get started.

    Still have almost same debt, still dealt with harassing phone calls (from creditors and NDR) and lost about 3k, which we all know is precious or we wouldn't be in this situation to begin with. Working my ** off to feed my family and get out of debt the right way after being laid off. NDR flat out stole 3k from me and harassed me more than the creditors. Refuses to refund a dime and drained me account! Do not do it; save and settle on your own, it's the same EXACT thing!

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    Customer ServiceStaff

    Reviewed June 20, 2017

    I am 100% completely satisfied with my experience. Customer service was excellent at assisting me with my needs and also very professional. Very informative on information to assist me with my decision on what would work best for me is settling my debt.

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    Staff

    Reviewed June 20, 2017

    Within the first five months, one of my accounts was paid in full! They did exactly as they promised. I look forward to seeing what they can do with my remaining accounts as well. They've also been very professional and polite in all of the times I have conversed with them. They're really helpful.

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    Customer Service

    Reviewed June 20, 2017

    Working very well. No issues, phone calls have stopped. I feel comfortable knowing debt is getting paid. I like the fact I can keep up my account and see what has been going on and a phone call with new updates is done.

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    Staff

    Reviewed June 20, 2017

    Everyone I have talked to has been very professional and helpful. It was easy to set up and the monthly payment process has been very easy even when I completely forgot to move money over to the account and there was nothing for them to debit.

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    Reviewed June 20, 2017

    Going through something this stressful is very hard to do by yourself. National Debt Relief really is a relief, they help you all the way from the very start. I would definitely recommend anyone to let National Debt Relief help with their debts. No doubts about it.

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    Reviewed June 20, 2017

    We have only been in the program for a few months right now. I'm unsure what the next move might be. I haven't been contacted by anyone since I joined. I'm waiting to hear from someone to see what my next move may be. I can't give it a 5 cause I feel like I am out here by myself...

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    Reviewed June 20, 2017

    In less than one year working with NDR, my debt has been diminished by nearly one-third. They communicate quickly to questions and provide helpful advice and negotiations. I am confident in their ability to relieve the remainder of my debt well within the time they projected in our initial discussion.

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    Reviewed June 20, 2017

    We have only been working with NDR for about 2 months. They're in negotiations with one of our lenders already. We're happy with the way things are going as of now. Wish I had more time and experience to write more. At the moment we're hopeful that NDR will help our situation with all of our lenders. Time will tell.

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    Transparency

    Reviewed June 20, 2017

    National Debt Relief is the best! Very patient and thorough but does not over talk or over explain things. Being in debt is already stressful so you really don't need anymore to deal with and National Debt alleviates a lot of problems.

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    Customer ServiceStaffProcess

    Reviewed June 20, 2017

    National Debt Relief has been great at assisting us getting enrolled and understanding the process. They've been quick to respond to questions and totally professional throughout the entire process. Client services did a great job explaining everything and very thorough in reviewing all the paperwork. We're entirely happy with them and looking forward to getting out of debt with their assistance.

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    StaffProcess

    Reviewed June 20, 2017

    I just started in this process and All good so far. No problems. They're handling my situation very kindly. I have no complaints or problems so far. They know what they are doing and I feel comfortable at this point. I do recommend this for anyone is very helpful. Thanks.

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    Richard increased rating by 2 stars.
    Staff
    After a positive interaction with National Debt Relief, Richard increased their star rating on Sept. 1, 2017.

    Updated review: Sept. 1, 2017

    I was scared. Drowning in debt. Made the call. Today they settled a 4900.00 account for 1700.00. I. AM. SO. HAPPY FOR THIS SERVICE!!! I had great credit but too much. I knew I needed help. Trust in this SERVICE. I had been praying and out of the blue God is relieving my debts. Don't hesitate. It works. Best of all are the staff involved. They are my blessing. Thank you Debt Relief!!!! Just thank you... amazing SERVICE.

    Original Review: June 20, 2017

    The service staff are very friendly. I discovered that each deposit costs 10.00 so avoid bi-weekly. If you pay extra each month remember that. I'll see how it goes. I have faith. Good luck out there!

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    Reviewed June 20, 2017

    Debt relief is going good so far, I hope my debt will be resolved soon and my credit score will be back to excellent score. My experience so far has been good. Keep up the good work that you are doing.

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    StaffProcessTransparency

    Reviewed June 20, 2017

    Very knowledgeable and helpful through the process so far. Always answers my questions and if I have more they answered those as well with easy to understand explanations. Very easy to work with and since they have done this for so many they know how to make it less stressful for you.

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    Reviewed June 20, 2017

    Credit card companies, Chase, Discover, Wells Fargo, and Cabela's Visa refuse to follow my instructions to contact National Debt Relief because they say that they don't deal with relief companies! If there's some solution that you can administer to correct this problem I would appreciate it!

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    Staff

    Reviewed June 20, 2017

    Excellent service. Settled two accounts and already saved app. $33000.Thank you for helping at a time when I needed you most. I would recommend National Debt to anyone with credit card debt. All staff are very helpful any time there is a question that arises.

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    Customer ServiceStaff

    Reviewed June 20, 2017

    Just a suggestion but I would like to see a monthly email or phone call from an agent not a recording, an actual person on the status on my debt relief process. But all in all the time I spoke with an agent the experience was pleasant and thank you for working with me.

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    Darlene increased rating by 2 stars.
    After a positive interaction with National Debt Relief, Darlene increased their star rating on Dec. 28, 2017.

    Updated review: Dec. 28, 2017

    It's always a pleasant experience when I get the call that a creditor has settle the debt. I've been in the program longer than expected but hopefully this is the last year. I would recommend this program to others who may be struggling to pay off debt.

    Original Review: June 20, 2017

    I enrolled in the National Debt Relief two years ago and so far they have paid off 1 of my bills. I appreciate that. Hopefully soon another one will be paid and I will then have only one to be negotiated.

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    StaffProcessTransparency

    Reviewed June 20, 2017

    Representatives are very knowledgeable and courteous. Explains the process in detail so I know what to expect. Treats me as to truly be concerned of my well-being and success of being debt free. Is a trusted company. I am happy with the services so far.

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    Customer Service

    Reviewed June 20, 2017

    I've only been in the program a few months so I've not had anything settled yet. But, I don't have to put up with annoying phone calls. So that's a plus. Will be glad when it's all behind me. I would definitely recommend National Debt Relief to anyone.

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    Reviewed June 20, 2017

    I recently contacted National Debt services about paying my fee off in total and it went from X amount to another amount that they came up with until I spoke with a supervisor that would pay me off of my agreement. If someone were to ask me for a recommendation on who, it would not be them. They say 50% of your debt will be covered. It's more like 75%. Why do they care. It's not their money I am stuck paying off now. I would not recommend them to nobody.

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    Staff

    Reviewed June 20, 2017

    Yes, these people have been a great help. If you want to get out of debt without going to a bankruptcy court then here is the place. I'm so glad I choose to come to National Debt Relief first. Bankruptcy lawyers told me I would have to wipe my debt clean and start over. But I had some accounts that I was still in a good report with and I didn't want to turn my back on everything. So I was able to keep some accounts in good standing.

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    Staff

    Reviewed June 20, 2017

    I have been very satisfied with my debt relief counselors and the help that they provided in my attempt to pay my debts. They were very professional and I was able to achieve my goal of being debt free in a very short time. The only thing I would change would be that they would show you in some way the progress you are making.

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    StaffProcess

    Reviewed June 20, 2017

    I had a very good experience with NDR. They helped me get my credit back on track (721), and they did it in 2 years and three months. They were very informative and helpful in setting me up in the program. The program was a success for me.

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    Staff

    Reviewed June 20, 2017

    Very satisfy with their service, very professional and fast. I will definitely recommended to all of my friend and family. They help me solve my financial issues with no thought about it. They recommended me to pay a monthly payment, but they give me the chance to make two payments per month.

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    Reviewed June 20, 2017

    I've rated it a 3 star because the initial contact was great and promising. It seems the program has all the bases covered. I have been with NDR since February 2017, but I have not yet been able to see the fruits of the program. Currently, I am unable to tell if NDR has been in contact with my creditors. I hope to rate my experience with 5 stars as time goes by.

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    Customer Service

    Reviewed June 20, 2017

    They have settled half of my debt in the 7 months I have been their client. Up to this point it has all been great. Communication is primarily through emails. They have answered any questions I have had in a timely manner. I would definitely recommend NDR.

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    Reviewed June 20, 2017

    Very polite and approachable individuals that are open to discuss any of your credit situations. They try to find the best way to get your credit cards resolved at a rate that you can manage on a weekly or biweekly basis and get those account cleared even if creditors are harassing you.

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    Customer ServiceStaffProcess

    Reviewed June 20, 2017

    Working with NDR has been painless. Signing up for the program was easy and efficient. Customer service is helpful and courteous. There has been someone available to answer all my questions and concerns. Having NDR has eliminated a great deal of financial stress.

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    StaffProcess

    Reviewed June 20, 2017

    I haven't been in the program too long. They put my mind at ease that they would handle everything, and so far they have. They are very nice and easy to talk to. It's not an instant fix, it does take time however I am confident that they will help me succeed!

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    Customer ServiceStaffTransparency

    Reviewed June 20, 2017

    National Debt Relief has been easy to work with. They are friendly, responsive, and on the ball! The customer service reps are always up-front with everything and they always explain each step to the smallest detail. I am so happy I used them to help me get out of debt from being unemployed.

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    Reviewed June 20, 2017

    So far everything is going forward with payment agreements with my creditors and I am pleased with the results after six months. I am updated on my account balance every month and contacted every time an agreement has been reached with a creditor for my approval.

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    Customer ServiceStaff

    Reviewed June 20, 2017

    The decision to use a debt relief program was a hard decision for me but I am glad I made it. I am a fairly new client. It is a simple process, customer service representatives are nice and it relieved me of so much stress. Right now today I am happy and stress free.

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    Reviewed June 20, 2017

    Have not talk to anyone. Have not heard any feedback if anything is paid off or not. I was not too sure if I needed to do anything else. Would like to know if they contacted anyone. Would like an update. Have not received a letter letting me know anything.

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    ProcessTransparency

    Reviewed June 20, 2017

    Everything is great with the dealing with the company. Any and all questions are answered in timely matter. Regular updates and suggestions. Information is helpful. The sign up for the program is easy and they take you through step by step. So far so good.

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    StaffProcess

    Reviewed June 20, 2017

    National Debt Relief saved my life. I been struggling for few years till I joint to this program. First, I can't even believe it. But it's really helped out and don't need to pay any hidden fees or something that abnormal. I'm really appreciated and I always recommend to people who struggling for debt. Thank you so much... and you saved my life.

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    Staff

    Reviewed June 20, 2017

    Caring personnel sincerely wanted to assist me resolve my difficult financial situation and did so in a professional manner. National Debt Relief (NDR) was able to negotiate an acceptable settlement program that I could budget for. Would highly recommend NDR to others.

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    Customer ServiceStaffProcess

    Reviewed June 20, 2017

    Every time I have had a question I have gotten a quick and descriptive response. When I have called I have always received friendly and welcoming advice. Makes this process a lot less scary. Best choice I ever made! Thank you.

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    Staff

    Reviewed June 20, 2017

    National Debt Relief was a life saver for me! Very helpful... great service! As a widower, it has been a struggle for me to take care of left over doctors bills and everyday living expenses. National Debt Relief has my life so much easier!

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    Reviewed June 20, 2017

    You company is great and totally amazing. I am so glad I made the decision to become debt free with this company. I was struggling and did not know what or how to achieve becoming debt free but your company made me feel secure and not stupid for getting myself into that mess.

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    Customer ServiceStaffTransparency

    Reviewed June 20, 2017

    Very friendly people, and they spend time with you and don't rush you off the phone. They answer all my questions and take time to explain everything. And answer any questions I might have. Very professional staff and very polite.

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    Reviewed June 20, 2017

    I am very thankful to National Debt Relief for all their support and accuracy in getting the job done. I am now able to pay my bills without the worry of such a big debt. I recommend National Debt Relief to all who are thinking of filing for bankruptcy.

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    Reviewed June 20, 2017

    Results are as promised. Just wish I could make more money to put into my escrow so that NDR can settle quicker. Overall, happy with my experience. Can wait to start rebuilding my credit. I am pleased with the services and would recommend to others!

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    Customer ServicePrice

    Reviewed June 20, 2017

    Great customer service. They are really helping me get my debts in order at a monthly rate that is affordable for my family. I am very pleased with National Debt Relief and I would recommend anyone who needs help paying their debts to seek out help from this company.

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    Staff

    Reviewed June 20, 2017

    The service associates were friendly and helpful at enrollment. The only negative thus far is when my paydays changed and I needed to change the withdrawal date for the funds. The amount that I am paying went up and that puts a little more strain on us financially but otherwise great service so far.

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    Staff

    Reviewed June 20, 2017

    Debt Consolidation/Resolution - This is the best way to resolve debt when you can't make payments. The team is awesome! They are great at their jobs and have saved me tons! They are professional and do all the hard work for you. Thank You!

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    Reviewed June 20, 2017

    So far so GOOD! I have one credit card gone! I would totally recommend this to anyone who is trying to get their life on track and living pay check to pay check. I'm hoping once this is done that I'll actually have my life back. I hesitated for years and was scared to do anything like this, but I'm glad I did!!

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    Reviewed June 20, 2017

    I feel I made the right decision by using National Debt Relief. So far everything has went by what I was told. I have been enrolled since Jan 27th 2017. It is now June and settlements and payments are being done. It is better than I was doing by only making min payments and getting nowhere. Highly recommend this company.

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    Customer ServiceStaff

    Reviewed June 20, 2017

    I was very pleased with how everything was handled. The experience itself is hard, but they took the worry out and replaced it with relief. Thanks for a good team!! They called to let me know my progress and was very helpful when I had a question concerning a debt we were working on.

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    Staff

    Reviewed June 20, 2017

    All the people we have worked with at NDR have been great. They are patient, professional and knowledgeable. We would recommend NDR to friends and family. They have helped us reduce our debt in a short period of time. They have saved us so much money.

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    Customer ServiceStaff

    Reviewed June 20, 2017

    The people at NDR have been great. Their knowledge and professionalism is outstanding. When I have a question I can call and get an accurate response... Hopefully once I am done, I will have better control over my spending and credit card use and not need to use them again. Again thank you.

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    Customer ServiceStaffProcess

    Reviewed June 20, 2017

    I was impressed at how diligent Adam was in finding a solution to assist me with debt resolution. He was very helpful in walking me through the information I needed and obtaining service. I felt he truly had my best interest at hand because took the time to look at the very best program for my needs. Adam made sure that I understood the terminology and the entire process before signing any documents. Very professional and sincere about customer service. I would refer anyone because of the positive experience. Thank you so much for the time and consideration to ensure my needs were met.

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    Customer ServiceStaff

    Reviewed June 20, 2017

    We are very happy with how fast and much National Debt Relief was able to negotiate my debts. I would recommend them to anyone who was looking to get help with their debt and reduce their monthly payments. The customer service is very helpful and answers all questions we had.

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    Customer ServiceStaff

    Reviewed June 20, 2017

    Since my enrollment with NDR, the experience has been good. When I spoke to Adam ** on the first day in January, he made me feel that I was not alone in the predicament I made. I am a person who does not talk a lot, does not call anyone, and hates that I do not have the funds to pay off my own debts. When I do talk with a Customer Service Agent they are pleasant (I feel they enjoy helping people to get out of debt) and knowledgeable. I only wished that could contribute more funds to NDR agents who are helping with my debts and credit.

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    Customer Service

    Reviewed June 20, 2017

    Still a new customers, only been with them for 3 months. Haven't had a call to do a follow up with anything yet so it's hard to tell. Want them to at least have courtesy call regarding this matters. The first time I called was great!

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    Reviewed June 20, 2017

    Our experience with National Debt has been outstanding! They worked on our behalf with our creditors to get us the best repayment plans as possible! Within 2 years that had renegotiated all of our outstanding debt and set up a payment plan to be out of debt in 4 years!

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    Reviewed June 20, 2017

    National Debt Relief has truly helped me out to make things accommodating in paying things off that I need to pay off, they've kept me well informed on settlements with the creditors that I owe. They've given me a peace of mind to be able to correct my financial mistake.

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    StaffProcess

    Reviewed June 20, 2017

    The staff are extremely courteous & professional and always keeps me updated on the status of my account. They have made a difficult situation painless. When I first came to this company I didn't know what to do. They guided me through the process and I am almost debt-free.

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    Reviewed June 20, 2017

    I am concerned that it is taking so long to pay the accounts off. I have asked if I could pay the American Express and I have never been advised what the payoff would be. I would like this to be done with by the end of June. I really want to repair my credit and the sooner the better.

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    Reviewed June 20, 2017

    I recently joined National Debt Relief so there have been no settlements yet because it is too soon. I will follow up at a later time as to the results. The only negative is that my credit will go from very good to very bad but that is what it takes to get out of debt. I can no longer afford payments.

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    Staff

    Reviewed June 20, 2017

    Overall they're very good. Your credit will take a hit but your debt will be satisfied at a way lower rate. They're honest, upfront and work with you to get all your debt paid. Definitely would recommend this to someone drowning in credit card debt. I still have a few creditors they're working on, for the most part settled the majority.

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    Customer ServicePrice

    Reviewed June 20, 2017

    I am 6 months in to this service and already have 2 CC of my 9 ready to be settled for 30% of the total cost. The whole experience has been great so far!! From the first call I have felt comfortable with the decision I was making. I look forward to getting out from under this debt and taking control of my finances.

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    Staff

    Reviewed June 20, 2017

    I am very impressed in the professionalism and efficiency of the National Debt Relief Team representative I spoke with. I would definitely recommend them to anyone who might need assistance in their finances. It lifted a heavy burden that was weighing on me for a long time. Keep up the good work!!!

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    Staff

    Reviewed June 20, 2017

    I have had a wonderful experience with National Debt Relief. Thanks for all the support and the efficiency in handling my situation. Thanks to your team I'm on the road to recovery. I would have never made it on my own. It's good to know there are options.

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    Customer Service

    Reviewed June 20, 2017

    So far working with NDR has been a great experience. The only reason I give 4 stars instead of 5 is that there are times when I do not hear from them regarding my account, which lets me assume everything is good. I would, however, like an occasional courtesy call just to keep me up to date with my account. The website and consumer portal are great and allow me to see how much I have paid so far and when accounts will be settled completely, but the occasional human interaction would put the company over the top. Otherwise, I am very satisfied with this company.

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    StaffProcess

    Reviewed June 20, 2017

    I was told by a relative about this program and he said it helped him a lot with his debt. I am impressed with the settlements they have done so far. I was skeptical at first of course, but they actually did it! Happy that they helped me! I highly recommend them if you need help with getting out of debt.

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    Reviewed June 20, 2017

    I do like what NDR is doing for me but I am still waiting for progress on my debt. Nothing has started yet. I would like to see progress soon and also change my deposit dates but all in all my experience has been good.

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    Customer ServiceProcess

    Reviewed June 20, 2017

    I have always had great service whenever I call in. Sometimes I get jumpy about not paying my bills and they always "talk me down". I've had one settlement so far and I've only been with them for two months. I'd recommend this program to anyone who feels like their debt is getting out of control and who wants to take control of it. Even though my credit score is taking a massive hit - I feel more financially secure than I have in years and I've been assured that it will improve and probably be better than it was once they get everything settled. (That of course is yet to be seen, but I'm expecting good thing).

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    Customer ServiceStaff

    Reviewed June 20, 2017

    Two years in and I'm so close to being debt free! NDR has saved me thousands of dollars. Customer service is excellent. From the beginning these people have made me feel comfortable and have always been helpful when I had questions. I would highly recommend NDR.

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    Customer ServiceStaff

    Reviewed June 20, 2017

    I have not had any complaints in the several months that I have been associated with NDR. I did get a phone call from one of the team members a couple of weeks ago that I found confusing and a bit stressful. The team rep said she was offering me the opportunity to consolidate all of my debts to be paid off by NDR after which I would make payments to NDR rather than the creditors. I found this an odd offer considering the point of joining NDR was to get out of debt, not get in deeper. NDR claims to help you out of debt by helping to clear your debt. If I ended up owing NDR instead of the creditors, I'd simply be swapping creditors. The offer made me feel that NDR was becoming anxious about my ability to continue with the program and offered me an alternative, which I did not find acceptable.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 20, 2017

    The 1st contact was very knowledgeable and consistent with messaging. I wasn't sure I wanted to do this. I was current on my bills, and I thought I just needed to borrow more money to pay on my bills. He explained how hopeless that was; that I was only going to be deeper in debt, and then I would have to borrow more money again. I saw the wisdom of that, but I was frightened, ashamed, reluctant. He pushed through the resistance, and I am enrolled. I have received guidance and support along the way. Of course, I am just starting, so the collection calls, etc. have not fully begun. I think the company does a fantastic job of explaining options, next steps, how to answer the creditors when the calls begin. A very thorough, well planned program. The call-in support is excellent. Highly recommend.

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    Staff

    Reviewed June 20, 2017

    National Debt Relief truly is R-E-L-I-E-F and instantly as you complete the sign-in process. Their professional agents have ALWAYS been kind and courteous to expedite your requests and concerns. My only regret is that I did not start this 'new lease on life' sooner.

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    Customer ServiceStaffProcess

    Reviewed June 20, 2017

    I have no complaints about National Debit Relief. They always called me first whenever one of my debtors wanted to offer a settlement. I finished the program pretty fast. My credit score was low but, it's improving now. I'm getting all kinds of credit cards offer. They really helped me to get back on track. They were always helpful when I had a problem or question that needed immediately attention. Thanks.

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    Customer Service

    Reviewed June 20, 2017

    I had so much debt it was overwhelming but I heard about National Debt Relief and gave them a try. As of now I don't regret choosing them! They have awesome customer support and make the process of enrolling as well as following up on the accounts easy. I feel much better now thinking I'm going to be debt free in less than 2 years. Thanks National Debt Relief.

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    Staff

    Reviewed June 20, 2017

    I appreciate the personal attention the client receives from the representative each time they contact me. Everything is always handled in a professional manner and I am never made feel ashamed of my situation. I would recommend National Debt Relief to any of my friends that needed the service.

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    Staff

    Reviewed June 20, 2017

    Very professional and extremely understanding. Willing to help you through the emotional roller coaster of debt consolidation. I would highly recommend this company to anyone who is considering debt relief. They work with you and have your best interest at heart.

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    Customer Service

    Reviewed June 20, 2017

    My experience with National Debt Relief has been a very positive one. They've been quick to respond if I have questions or need to move my deposit date, and they've kept me updated with regards to communications with my creditors.

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    Customer ServicePriceProcess

    Reviewed June 20, 2017

    When I first called I was so nervous I did not know where to begin and how to fix the debt I was in. They answered all my questions and put me on a affordable plan to what I knew I could afford to help get my finances in order. I would and have recommended them to anyone I know who is in a tight bind and so much weight can be lifted off your shoulders. It has been a smooth easy process thus far!

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    Customer Service

    Reviewed June 20, 2017

    National Debt Relief has helped me to reduce my debt. Give me less stress. My debt had cause me to have a lot of stress in my life so when I called them they listened and helped me to get a handle on my situation. I am now on the way to becoming debt free in about two years. I would recommend them to anyone who is in need of debt relief.

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    Process

    Reviewed June 20, 2017

    So far, this has been professionally handled and a pleasant overall experience. We are still at an early stage in the process but feel confident in achieving our desired outcome of becoming debt-free. I would gladly refer my friends to National Debt Relief.

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    Customer ServiceStaff

    Reviewed June 20, 2017

    I was trying to get on my feet after a divorce which my Ex had taken all my money and left me with an enormous debt on my credit cards. When trying for several months to pay it off myself, I saw Nat'l Debt relief, read the reviews and decided to contact them to see if they could assist me. The gentleman I was put in contact with was phenomenal! He explained all the details, asked how much I could afford to pay monthly. Nat'l Debt was able to negotiate and reduce my debt monies to a reasonable amount.

    I am very pleased with the service I received from the first call and each time after when I would call or have a question, the customer service rep. was very helpful and kind. It has been a blessing for Nat'l Debt to assist in allowing me to get back on my feet when I was struggling being a single mom. Many accolades to Nat'l Debt Relief and all of its employees. May each and everyone be blessed and continue to make a contribution to persons all over the U.S.A. Thank you. Thank you so much. Best Regards!

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    Price

    Reviewed June 20, 2017

    Due to the fact it takes so long for the process to work only gives the creditors time to add fees and interest on to the total. In the end the process doesn't do a lot of good but the overall experience I would say was fair and could be improved after creditors reduce 50% off the original balance and then add on the fees and interest over time before this is settled and then you are take your cut. It is not much difference from the original balance.

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    Staff

    Reviewed June 20, 2017

    Everyone that I have dealt with has been very helpful and informative. The negotiations have been going great and I have been happy with the results thus far. I would definitely recommend National Debt Relief to any friends should they end up in financial trouble.

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    Customer ServiceProcessTransparency

    Reviewed June 20, 2017

    I was in serious debt and have been on this program since December of 2013. They are completely transparent about the program and their fees. Their customer service is excellent and always make you feel important. This is a great program and I would recommend it to anyone.

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    Reviewed June 20, 2017

    I am doing everything that NDR has told me. Creditors are calling me threatening lawsuits, and I am sticking to not making payments. I know its only been a few months, but I just want to know if everything is going all right and as planned. Or if there is anything else I need to do.

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    Customer ServiceStaffTransparency

    Reviewed June 20, 2017

    All of the communication I've had with representatives has been positive, encouraging, professional and productive. I really appreciate being able to reach a live person either through email or calling the customer service line. My emails are always responded to immediately and I'm never on hold long.

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    Customer ServiceOnline & App

    Reviewed June 20, 2017

    All has been good except for the phone calls without a message with the purpose of the call. That is a little frustrating. Service requests are answered promptly and sufficient information is given to the customer. Also, the website is very easy to navigate.

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    Staff

    Reviewed June 20, 2017

    I was at the end of my rope with creditors and not only did they handle and settle with each of my creditors, they were super helpful and made thing so much easier! No one should be stressed about money and they make sure that you are taken care of!!

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    Customer ServicePriceStaff

    Reviewed June 20, 2017

    National Debt Relief has lifted a huge weight off of my shoulders. My irresponsible spending to cover living expenses with some luxuries like a fridge full of food, television and internet left me in a substantial amount of debt after I got out of college. As I matured and realized how reckless I was with all of this credit spending, I cut up all of my cards, tried to get make payments and ahead of all the interest on different loans or credit cards, but never seemed to get my head above water. The anxiety and stress that paired with this experience was awful and made me fear for my future.

    The National Debt Relief team assured me that they would do their best in making my situation manageable; they're super efficient and patient, and are all eager to answer any and all questions without judging the situation. They are organized and on top of their A-game at all times. It's relieving to know that I'm in good hands, that my funds are going to one common trusted thread, and that National Debt Relief is in charge of dealing with my numerous creditors. I haven't regretted once turning to National Debt Relief, and definitely recommend them to anyone who is going through the same difficulties that I went through.

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    Customer ServiceStaffProcess

    Reviewed June 20, 2017

    From the first phone call to NDR, I have been so pleased with the company. They really do work with you to figure out a plan to get back on track. Every phone call and interaction with their agents is ALWAYS top notch. Being in debt is stressful - and NDR is not only helping me get out of debt, but alleviating the stress around the process.

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    Reviewed June 20, 2017

    NDR has completely taken away the stress and worry of trying to manage our debt. We make sure to have the money in the account they set up for us each month and they do the rest. Seriously great having that peace of mind that it's being taken care of. Thank you NDR!

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    Staff

    Reviewed June 20, 2017

    They are very friendly and explains everything clearly. They really want to help you get out of debt and stay that way. I would recommend them for anyone who has had trouble by loss of a job where it is hard to pay the bills on time without late fees.

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    Staff

    Reviewed June 20, 2017

    Stupendous to let them handle my debt. For me, it was very easy and a great relief. Can't find a better team to deal with my situation or to handle the debt that I was in. I would recommend National Debt Relief to anyone that is having problems in debt.

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    Customer ServiceStaffTransparency

    Reviewed June 20, 2017

    Everyone is always very helpful and they always have a great attitude. I haven't been the best at keeping up with payments but National Debt Relief has been great in negotiating settlements on my accounts. NDR is very proactive with communication, which I greatly appreciate. It's always better to have more, rather than less, information. The online portal is easy to use to track your settlements and see your payment schedule. I have no complaints.

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    Reviewed June 20, 2017

    I do not have any complaints, they have been on the ball the whole time. And I do acknowledge them, my situation is very stressful. This is for all who need some support in dealing with circumstances beyond their control. I am thankful and appreciate this group for the needed relief.

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    Staff

    Reviewed June 20, 2017

    They have been forthright, truthful, very helpful and, very understanding. They have worked with me in times of need on all occasions. I have been very pleased with them and their staff. I would recommend them to others without hesitation.

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    Process

    Reviewed June 20, 2017

    I was struggling with many credit cards that I had opened to survive during college and had difficulty making ends meet every month due to the payments. National Debt Relief put me on a pay plan I could manage and helped me resolve close to 18 credit card debts in just 13 months! I am so grateful for all their headwork and would truly recommend their program!

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    Staff

    Reviewed June 20, 2017

    I am happy with my experience working with National Debt Relief and would recommend their services to any friend in need. They were very helpful in the beginning stages and continued to be of service as my needs evolved. I was skeptical of their services offered, but they made me a believer.

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    Customer ServiceProcessTransparency

    Reviewed June 20, 2017

    They thoroughly explained the process and before I knew it they were settling my accounts! Any question I had they were available to answer. I highly recommend to anyone who feels lost with their credit and repairing it! The process is so easy it's almost laughable.

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    StaffTransparency

    Reviewed June 20, 2017

    They say they are there for you, and they are! My highest debt almost 10,000 was settled for 0 dollars & 0 cents. Thank you. They also keep you up to date on what is going, on what offers they try & make for you. Best of all, you will not have debt collectors calling you. National Debt Relief, deals with them so you don't have to.

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    Customer ServiceStaffTransparency

    Reviewed June 20, 2017

    The people are always helpful and willing to explain things. I have never had a rude or bad agent to work with. Truly a good company to work with and thankful for their help. I would recommend to others who need aid in getting their financial situation under control.

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    Reviewed June 20, 2017

    NDR is doing a wonderful job in handling our finances for us. Please keep up the good work. We will have our account paid off way before we anticipated. All we have to do is keep up on our payments. Thank you very much.

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    Staff

    Reviewed June 20, 2017

    They worked with me and helped me get debt free. They even helped me get approved for a loan to help pay off debt even quicker while still negotiating down the amount I have to pay. Great company to work with. I would recommend them to anyone who is dealing with a hardship and needs to get out of debt.

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    Customer Service

    Reviewed June 20, 2017

    As of this date, I have had great customer service and good results with getting my debt resolved. It's a slow process but a great alternative to bankruptcy??? I would definitely recommend this service. The only problem I have had is logging onto the financial institution website. This needs some improvement.

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    Reviewed June 20, 2017

    I am settling my debts without undue stress and without bankruptcy. I believe that I am being fairly represented and am keeping my integrity intact. I have hope to be out of debt and able to recover my financial stability within a comparatively short period of time.

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    Price

    Reviewed June 20, 2017

    I was 50k in debt and my creditors didn't care to what I had to say, my credit score went to less than 300, but thanks to National Debt Relief half my debt is gone already. My credit score is nearly 600 now and my payment plan is very affordable.

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    Customer ServiceStaffProcess

    Reviewed June 20, 2017

    Everyone was so nice and helpful. It was such an easy process. My payments got started right away and at first I was hesitant because I was still getting creditors calling me, but soon enough 2 credit accounts were settled and it took a huge weight off my shoulders to know that they were taken care of. I'm still waiting on my other accounts, but I'm confident they will be settled as well. Thanks National Debt Relief!

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    Staff

    Reviewed June 20, 2017

    We have enjoyed working with NDR. It has been an easy transition and the representatives are very pleasant to talk to! We love the website and being able to upload statements and missing documents has been such a fast way of doing business. We would recommend this company to our family and friends.

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    Reviewed June 20, 2017

    I chose this service base on credibility on their records on internet... and from day one they have been complying with everything with my contact. I'm seeing extraordinary increasing on my credit report score. I'm halfway. And I'm positive by the end I will have a brand new start.

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    Customer ServiceTransparency

    Reviewed June 20, 2017

    National Debt Relief helped me clear up over $10,000 in debt with low monthly payments in little under 2 years. Customer service was always top notch and resolved issues on the spot. They handled all transactions between myself and creditors so I didn't have to worry about the constant calls. I highly recommend their service!!

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    Process

    Reviewed June 20, 2017

    Enrollment in the program was simple and fast. The follow up on questions was prompt. Would like to have more information on where they are with each account as far as reaching a settlement -- whether the account has been contacted or not.

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    Customer ServiceStaff

    Reviewed June 20, 2017

    They have been so extremely helpful and easy to work with during one of the most difficult times of our lives! We would have been lost without them and wouldn't have known what to do! It was so easy to sign up and start the process, and they are always so helpful when you call with questions! Thank you!

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    Customer ServiceStaffProcess

    Reviewed June 20, 2017

    After many sleepless nights, I decided to call National Debt Relief, and it was certainly the best decision I made in the last few years. Not only the response was fast, but they got to work immediately. In less than a year with the program, at least a third of my enrolled debt amount has been settled, with savings of 50% so far for me. I'm looking to finally have the freedom from debt I so much wanted, not in 3 years which is the originally the term of the program, but almost a year earlier because of their great negotiating skills. I will definitively recommend their services to anyone in need.

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    Matt increased rating by 2 stars.
    After a positive interaction with National Debt Relief, Matt increased their star rating on July 13, 2017.

    Updated review: July 13, 2017

    I've been enrolled in the program since March of 2017. Their client services department is excellent and fully explain everything. They understand their clients are entering with a poor financial situation and hardship and offer shocking flexibility.

    Original Review: June 20, 2017

    I have been a client for 3 months. NDR does a great job at communicating with clients and provides specific instructions for new enrollees. It is difficult at first because debts must become delinquent. I have yet to settle my first debt but am hopeful this program will work.

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    Customer ServiceProcess

    Reviewed June 20, 2017

    I would like to say that the experience with National Debt Relief thus far has been very informative, easy, and a promise to what they said would take place. I have no complaints as of today. Everything has worked out according to plan so far, the customer service has been great when the process started, and they answered all my questions and concerns. After only 2 months, we received a proposal for a settlement. Excited!

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    PriceStaff

    Reviewed June 20, 2017

    Everyone was friendly and it was affordable. Several of the debt collectors have quit calling so I assume it's working. That's really all I know at this time. I've not been enrolled long enough to really see any results. I hope to see some results soon.

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    Staff

    Reviewed June 20, 2017

    Seem to be doing a good job so far. Nice to have someone else taking care of my debt for me. You went highly recommended on the web. Seems everything is working out ok! Student loan is my big problem. Like to see that out of the way soon! Thanks for doing a great job. You and your associates have done what they said!

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    StaffProcess

    Reviewed June 20, 2017

    My overall experience has been nothing short of fantastic! He was Honest, helpful, understanding and overall very knowledgeable! It's not something anyone wants to do, but this process makes it worth all the while. I would highly recommend National Debt Relief to anyone of my friends or family.

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    Customer Service

    Reviewed June 20, 2017

    Awesome??? Love you guys. I will be happy when my loan is paid off. Only made two payments but I'm very confident that all my CC bills will be paid in a timely manner. I have not had anything but good customer service with National Debt Relief. I would highly recommend National Debt Relief to friends and family.

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    StaffProcess

    Reviewed June 20, 2017

    First and foremost, I was referred National Debt Relief by a friend. And I was very thrilled to be part of National Debt Relief program. They provided me with information about what I needed and I would highly recommend it. The program is good!

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    Reviewed June 20, 2017

    I would like to know why National Debt Relief isn't contacting my creditors to pay my debts off. I have contacted each creditor and only one has been contacted by National Debt Relief to pay them back. Why not the other ones?

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    Staff

    Reviewed June 20, 2017

    Not sure how to comment because relative speaking I haven't seen much different yet. I can give a more definitive review once I've seen a difference, like in about 8 to 9 months. After about 1 year or so I can review National Debt Relief. One thing I can say is that my welcome representative was very nice and patient with me.

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    Customer ServiceStaff

    Reviewed June 20, 2017

    We can't say enough good things. The phone calls stopped. The billing stopped. Our sleep started. A very kind and knowledgeable group of professionals. Your questions and phone calls are answered promptly. We feel National Debt Relief was a God send!!

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    Customer ServiceStaff

    Reviewed June 20, 2017

    My experience so far has been very positive. So far, two of my accounts have been settled for about half of what I owed. Their customer service reps are very nice and knowledgeable. I was pretty skeptical at first, but NDR is legit.

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    Customer Service

    Reviewed June 20, 2017

    Customer service is very helpful. I was nervous at first entering into this but now I feel as ease. It is a relief to have one monthly payment and NDR handles all my creditors. As long as a client follows the suggestions and keeps up on how their own account is doing, then it seems to be going smoothly.

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    Price

    Reviewed June 20, 2017

    Great service and I am very pleased with their ability to work quickly with creditors. It also makes my wallet happy to know I don't have to pay all the high interest fees if I were to continue this journey on my own.

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    Staff

    Reviewed June 20, 2017

    Only been with them for 3 months, but so far they have been wonderful! In the beginning, they were very patient as well as non-judgmental as I decided whether this would work for me. As I continue forward, they have always been easy to talk to and always available whenever I need help! Never have regretted choosing this company and am very thankful for their support!

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    StaffProcess

    Reviewed June 20, 2017

    I have just a few more months until all my debt is paid! Due to some unforeseen circumstances, my family suffered financially and National Debt Relief has helped us get back on track. The representatives from the beginning and throughout the process answered any and every question I had. They have been kind and patient with each transaction.

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    Customer Service

    Reviewed June 20, 2017

    I just didn't like how I had to call to make any kind of decision. When I lost my salaried job I tried to get my deposits postponed. Requesting online wasn't enough apparently because I overdrafted the following Tuesday. It's a lot of stuff that could have been avoided if they just made their online portal more active. Regarding resolving cases, I haven't had anything after the first two resolved and it has been a significant gap between the other resolutions. Maybe four to six months in between. Not sure if that has something to do with me or just the way National Debt Relief does their job. It's getting the job done and I'm decently satisfied.

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    Customer ServiceStaff

    Reviewed June 20, 2017

    I heard about National Debt Relief on the radio and decided to give it a try. I don't regret it! It was easy to sign up. The customer service representatives I worked with were patient with me, despite having a terrible phone connection that day. This will be a big help! I'd recommend it to anyone.

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    StaffProcess

    Reviewed June 20, 2017

    Great service, very helpful! National Debt Relief was so helpful with getting me out of debt. Would definitely recommend to others. The process was easy and simple. The client team was always very courteous and professional. Thank you very much, National Debt Relief!

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    StaffTransparency

    Reviewed June 20, 2017

    I was very hesitant at first on doing this program but researching them on the BBB website I decided to give this program a try. I'm extremely happy I did, NDR took care of all my debts in a way I didn't think was possible. They negotiated with all my creditors and was able to come up with the payoff amount that most of the time I was shocked of how low they were able to get the debt settled for. They provided all the information, answered all my questions, gave me updates on each of my accounts that were in the program when something good or bad came up. I can't thank NDR for the help they provided in getting me debt free. Thank you again NDR!

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    Process

    Reviewed June 20, 2017

    I am about one year into my debt consolidation/payoff with National Debt Relief and I have had nothing but positive experiences with everyone that I have worked with from joining the program to staying informed throughout. I am pleased with the progress and I will continue with this program until all my debt has been resolved.

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    Customer Service

    Reviewed June 20, 2017

    I have been enrolled for 4 months and still getting calls and emails. I am not happy about the length of time it is taking to settle. I would like to get a settlement and for these collectors to stop harassing me, so I can move forward without being concerned about going to jail over these debts.

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    Process

    Reviewed June 20, 2017

    The sign up was quick and easy to understand, our questions were answered thoroughly. It is still too early to fully rate our experience through the whole process as we have only been with National Debt Relief for 2 1/2 months. We hope this will become a positive experience and hope we can later tell others about our experience with National Debt Relief.

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    Staff

    Reviewed June 20, 2017

    After enrolling in a National Debt Relief program, I felt the huge financial burden lift away. They were very good at evaluating my situation and making plans that would work for me. They have always been friendly, and helpful with any of my questions or concerns. They have so far settled with two of my creditors for about a third of what I owed. I am so far very pleased with their service and assistance.

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    Process

    Reviewed June 20, 2017

    The easiest process ever. Wish I would have done this sooner!! You tell them your financial goals and they take over from there. I can finally breathe again and get some relief. They talked to all my creditors and worked out the best deals!!! Thank you!!! Sound sleeps again. :)

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    StaffProcess

    Reviewed June 20, 2017

    I am so thankful that I was able to get enrolled into this program. They have been very helpful and understanding when it comes to the change in my pay schedules. They have been doing very well with all my concerns and help in me understanding. Thank you.

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    Staff

    Reviewed June 20, 2017

    I've been with the company less than a year and have already had 3 creditors settled. Not only that but they're constantly working with my creditors. I would recommend National Debt Relief to anybody. Keep up the good work guys!

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    StaffProcess

    Reviewed June 20, 2017

    The process was very easy and the information provided was very thorough. All my questions were answered well and he was very patient with me while I made up my mind if I wanted to give this a try or not. I am very excited to start seeing some results as far as finally being rid of this debt!

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    Verified purchase

    Reviewed June 20, 2017

    You promised to address items 120 days late and it never happens until long after. Just got statements delivered for first time in a year. You do not deliver as promised or advertised. I have to constantly request you to address issues at hand with seldom receiving results.

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    Verified purchase

    Reviewed June 20, 2017

    Have already expressed our views on your timeline. Will repeat: THANKS BUNCHES for helping us towards getting out of debt! We appreciated not having to deal w/ the creditors directly. (Having an answering machine, we could avoid any pesky phone calls from creditors.) You also advised us what to do with pesky mail from them. God's wonderful blessings & His sustaining graces be showered upon EACH of you with National Debt Relief!!

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    Verified purchase

    Reviewed June 20, 2017

    We have only had one debt settled. It took longer than I thought it would. We have been with this company for almost a year I think and have only one settlement offer. But so far I am happy I just wish we would have had more settlement offers.

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    Verified purchase

    Reviewed June 20, 2017

    I am still in the beginning stage. Everything is going as planned so far. We have completed the paperwork and set up the monthly payment that goes into an account and will be used to settle my debts. I am excited to be on my way to being free of my credit card debt!

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    Verified purchase

    Reviewed June 20, 2017

    I signed up a few months ago in March and have been paying every two weeks toward my debt. I was told when I signed up that about 6 weeks from approval I would start receiving offers to settle my debts that were negotiated and my credit score would rise. It's been 3 months and I have not received one offer and my credit is still in the tank. On top of that, I lost my job and called to see how I can handle my account if I had to miss a payment and was told I could postpone one payment one time but if I didn't have the next scheduled payment that my account would be closed.

    So because of non-action by the company when I was told things would be moving in 6 weeks and the fact that when I lost my job all I was told was, "Sorry make your next payment or you lose your account and money." I am pretty upset with NDR. Hopefully they are enjoying the money I've given them for 3 months because I am getting zero for what I am paying 425 dollars a month for.

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    Customer Service

    Reviewed June 20, 2017

    I had an absolute GREAT experience when I called and set-up everything, but to be quite honest it's been over 30 days since I signed up and I'm still receiving phone calls and emails from my creditors... I sent an email regarding this topic and NEVER received an answer... and no I didn't follow up with a phone call either.

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    Staff

    Reviewed June 20, 2017

    NDR is a class act. The staff is knowledgeable and friendly and my experience with them has been phenomenal. I would recommend them to anyone sucked into the ever growing phenomena of the cash advance circus. Enrolling with them was the best thing I could have ever done in my situation.

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    StaffProcess

    Reviewed June 20, 2017

    Every staff person I encountered during this whole process was wonderful. They treated me with respect and shared valuable information. When I enrolled, the online login was not a feature but came available near the end of my program enrollment and I found it to be a valuable resource. I would DEFINITELY recommend NDR to others in the future.

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    Customer Service

    Reviewed June 20, 2017

    With all the stress related to financial issues it is wonderful that NDR is so easy to work with. Whenever I have issues with a creditor I just give them a call and they jump right on it. I am totally pleased with their performance and the service that they provide.

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    Customer ServiceStaffProcess

    Reviewed June 20, 2017

    Yes, I had a great experience. So very helpful. I hope we get a good result for me and my credit. The process has been easy. I have an account I can review online without making multiple calls and waiting for someone to answer.

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    Verified purchase

    Reviewed June 20, 2017

    From the beginning of the process until it was complete National Debt Relief held strong to all of their claims and promises. I was always contacted for my consent for any agreements. They saved me thousands of dollars and helped to eliminate my debt years faster than it would have taken me.

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    Price

    Reviewed June 20, 2017

    National Debt Relief isn't for everyone, especially for those people looking for an "easy" fix to get out of their credit card debt. It's work, plain & simple. One of the first things NDR went over with me is having me realize what exactly led to me drowning in debt, which I knew what caused my circumstances but I have feeling a lot of consumers don't. Once you discover how you got to where you need NDR, you'll know how to avoid similar situations in the future. The other work I'm referring to is the budgeting and making sure your payments to National Debt Relief are on time. Which is another key to future success. Now that I'm debt free I save my money to make big purchases with cash upfront, rather than buy on credit and racking up interest & late charges. I highly recommend National Debt Relief to those people who are willing to do the work, are committed to reducing their debt and who want to live a (mostly) debt free life!!

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    Customer Service

    Reviewed June 20, 2017

    Set up was simple and easy. It's been 2 months and from what I can tell nothing has happened yet. But I have gotten 2 emails ask how my experience is/was. Once I see things resolved with my credit cards that would be a good time to see how things are going.

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    Customer ServiceTransparency

    Reviewed June 20, 2017

    I really would like more communication from the company on my case and I just see the bank withdrawal every month with hardly any updates. It was never clear on what the fees were for this program and I am considering finding somewhere else to help me.

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    Customer ServiceStaffTransparency

    Reviewed June 20, 2017

    First, I have found that there is very little communication between NDR and the consumer. I was unaware that a settlement had been made with JB Robinson until I called to find out what was happening. I am a little disappointed because a few months before this, I had spoken to one of NDR's service reps and told him that I had a necklace valued at about $1400.00 that I wanted to return for credit. I was told by that rep that it was too late and I also should not have to give up my jewelry. This would have reduced down my debt considerably and left more funds available for other payoffs. Also, I have no idea whether or not my other creditors have been contacted. There simply is no communication.

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    Customer ServiceTransparency

    Reviewed June 20, 2017

    For the short time that I have been enrolled they have been very helpful and got an agreement settle on one of my accounts that were very hard to deal with and they manage somehow the settlement. Whenever I have a question they are very helpful and patient to explain the answer I'm looking for.

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    Customer ServiceStaffTransparency

    Reviewed June 20, 2017

    NDR has been awesome at communication with me. They have either contacted me via email or by phone to update me. I like the online services that are available as well. I have not had any issues and am very happy I went with NDR. They have helped me so much.

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    Customer ServiceStaff

    Reviewed June 20, 2017

    It's hard for me to rate right at this moment because there is not much happening. However, everything has been going well with not much creditor's harassment since I changed the contact information. There is one thing I'm a little disappointed in. I tried, twice, to get a hold of a rep, by email, to clarify some info but got absolutely no response. I work full time so I don't have the luxury to call has I need to. It would be nice if all customer service contact info given to clients are able to be utilized by clients and get the same quick response time. Besides from that, I've had a good experience with the company.

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    Staff

    Reviewed June 20, 2017

    It's been a good experience. Nice folks to talk with and very helpful, they follow up with everything making sure that you're in agreement with the deal, fast paced. They get the deals started and finished quickly and hassle free. Good with staying in contact and keeping you informed.

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    Customer ServiceStaff

    Reviewed June 20, 2017

    Excellent customer service. Helpful, pleasant, satisfying, gratifying, good and honest people to talk to. Very supportive, constructive, worthwhile, productive, caring people. Helps to have a advocate in hard times. A network that becomes a spokesperson for people who are going through tough times.

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    Customer Service

    Reviewed June 20, 2017

    After I was enrolled and got things going and started making payments everything was good. I would get calls asking how things were going and an occasional bump to the monthly payments and check to see if a debt settlement was ok for me but then after that nothing. Crickets... An occasional call or email to your clients as they go through the process would be ideal. Maybe a call to say you are doing well, maybe get an update on where you stand with your accounts and give some feedback. It appears that you would like us to monitor ourselves and our progress, all fine and dandy, but to get us in the door and forget about us is not good customer service.

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    Staff

    Reviewed June 20, 2017

    I have had a very good experience. I have only been with your company for a few months. Everyone is very helpful and they don't make you feel awkward about your situation. I would recommend your company to anyone having financial difficulty.

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    Customer ServiceProcess

    Reviewed June 20, 2017

    Just started a couple of months ago and so far so good. Customer service was great. They quickly respond to any request or questions that I have. I hope they help me to become debt free at end of the program. They have a simple process and I highly recommend them to anyone who is in debt.

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    Verified purchase

    Reviewed June 20, 2017

    It's the very beginning of my experience, but so far so good. My sister had 100% success so I'm on my way. It's a very tricky thing dealing with debt and I wouldn't go to any other company. I will be more likely to give my opinion in a few months when I see some action, but I know it takes a while.

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    Verified purchase

    Reviewed June 20, 2017

    You guys sold me. Concept is great. Still waiting for some of my debt to be paid even though 3/4 of my paycheck is going to you guys. Wish I would have known that it was going to take so long for some kind of payment was going to go to my credit cards.

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    Verified purchase

    Reviewed June 20, 2017

    So far I have been happy with my experience. I am 15 months into a 4 year program and it seems as long as I pay my monthly bill, they are doing their job. I hope it continues as such. One month they requested I start paying more and I expressed it wasn't possible, so they figured out another plan. At this point, 5 out of my 8 debts have been negotiated.

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    StaffProcess

    Reviewed June 20, 2017

    National Debt Relief has provided us a 2nd chance and peace of mind knowing that my wife and I have a team of professionals working on our side to negotiate with the creditors. My wife and I have made some not so good financial decisions over the years and we have had some hard times due to one of our children needing to be hospitalized. That combination, plus changing jobs and changes in salary created the perfect storm for getting ourselves in over our heads with credit. We finally learned but needed some help to get out of debt because monthly minimums equals being in debt for the rest of our natural lives.

    NDR explains the process to you, answers any questions you have and checks in on you - then they do what they say they will do. A little over a year in the program we have virtually all of our debts except one either negotiated or eliminated. Next step is credit recovery which happens gradually as your debt to income ratio improves when things are paid off/negotiated. Thanks folks at NDR for doing for us what we could have never accomplished ourselves. We now have another chance to do things right! Believe what these folks say. They are the real deal.

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    Staff

    Reviewed June 20, 2017

    National Debt Relief has been extremely helpful in helping me resolve my debt and repair my financial life. I would recommend them to anybody who is feeling helpless and overwhelmed with financial obligations. Their staff is very courteous and helpful and make the process simple and painless.

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    Staff

    Reviewed June 20, 2017

    Only three stars at this time due to first four months of service and not much happening. Customer satisfaction team has not made contact since initial sign on. In this case silence is not golden. And it's a bit of a mystery as to what to do during this initial four months. Waiting, is very difficult to do during this period.

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    Staff

    Reviewed June 20, 2017

    I would definitely recommend NDR to anyone who's in need to get debt free. They provide an outstanding service, and the most important aspect is that THEY ARE THERE WHEN YOU NEED THEM as they were for me in the most difficult time. I'm finally debt free and look forward to a brighter future.

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    PriceProcess

    Reviewed June 20, 2017

    The sign up process was extremely easy, the payment is affordable and after 3 months I see the company is beginning to make contact with my debt collectors and setting up settlement agreements. I am extremely excited to see how the process works out over time.

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    Customer Service

    Reviewed June 20, 2017

    I'm still in the beginning phases of the program but have already received a settlement offer for one of my debts. Very pleased with the high level of customer service National Debt Relief offers. Do not hesitate if you need your debt sorted out.

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    Verified purchase

    Reviewed June 20, 2017

    Just started the program. All I get it is that it will take 4-6 months to get the debt started on. Haven't heard anything if they sent out letters. Make payments every month. Not sure I would recommend to anyone.

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    Staff

    Reviewed June 20, 2017

    So far I'm very pleased. I will pay off my first major debt by August 2017. I enrolled in February 2017. I can't thank the staff for their support and professionalism. Looking forward to being debt free in a year.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 20, 2017

    National Debt Relief has been wonderful. They have supportive and always there when you have a question or concern. They explained everything from the beginning of the process. They call to check on how everything is. Send updates all the time.

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    Customer Service

    Reviewed June 20, 2017

    National Debt Relief has been a pleasure to work with. They always help with anything I need or call about and have continued to look out for my best interest. Highly recommend. Several times I've been harassed by mail or by phone and every time National Debt Relief solves the problem quickly.

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    StaffProcess

    Reviewed June 20, 2017

    When soliciting for assistance with my debt, at first, I was very skeptical as I had never done something like this before, but after speaking with their consultants and going through the steps one at a time I realized that this would be my best option. They take the time to ensure you understand and make sure you know all details of what the program does for you.

    One of the best things they have done for me has been obtaining the best settlement for my biggest accounts under the program and in order for me not to lose out on the offer they have placed money in my account as a type of 'loan' and that facilitated me on obtaining the best outcome. Your account is always visible via the website and your money is always at your fingertips via the bank account set up at the beginning of the program. These guys are amazing at what they do!

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    StaffProcess

    Reviewed June 20, 2017

    I was nervous about talking with anyone regarding my debt. The gentleman whom I spoke with was patient and did a really good job of explaining details and process to me. No surprises. While I regret getting into this situation, I look forward to paying off at a rate I can manage.

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    Staff

    Reviewed June 20, 2017

    I could not have asked for better service. Everyone at NDR are friendly, caring and extremely attentive to any needs that arise. I highly recommend NDR services to anyone in need of credit restructuring and help getting out of debt. The ability they have to negotiate with creditors is unbelievable and they have saved me thousands and thousands of dollars.

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    Process

    Reviewed June 20, 2017

    I appreciate what NDR is doing on my behalf. I'm on a fix income and I'm trying very hard to make sure that my debt is paid off on a timely manner. With your help I will be debt free soon. Thank you for your time and if there is any way we can speed up the process, please let me know.

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    Verified purchase

    Reviewed June 20, 2017

    They always kept me informed of everything that was going on and did an excellent job on negotiating my debt down. I definitely will recommend them as a means to become debt free. This month will be the last month for the payments to the creditors and I can't wait to get the letter of graduation!

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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