National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed July 18, 2017
So far I have no complaints. It has not been long enough to give a detailed evaluation. I trust that you are paying off my creditors. How about a statement of my progress in terms of how much my balance is. Thanks.
Reviewed July 18, 2017
I've been with the company now for a year. And I'm very embarrassed with the work they do. They already got rid of 4 of my credit cards. Still working on others. Sometimes I might have to split a payment and I haven't had no problems with them. Highly recommend.
Reviewed July 18, 2017
My experience has been wonderful; I don't know what I would have done without them. I got myself into this bad situation financially; I realized it and wanted to do something about it. I went to my bank and they could not help me but NDR is there for me. THANK YOU!!!
Reviewed July 18, 2017
The reps are nice, approachable, they consider any problem every time I ask for payment adjustment. For I am so grateful. l highly recommend NDR to my friends, family who are facing financial problems. Right now I'm still in the process of solving this problem & I do hope I would be able to finish my contract date or my monthly payment as scheduled. Thank you NDR for understanding me in my difficult situation; as there times that I have emergencies like my family back home who needs money, you always reconsider it. Again thank you.
Reviewed July 18, 2017
I have been using their services for over a year. They have been attentive and professional every time I have called them. My account is on automatic with them and I am able to concentrate on resolving my financial situation. I recommend them to anyone who needs this service.
Reviewed July 18, 2017
I have completed my enrollment period and am happy it's over. Initially I was very satisfied with NDR. With the exception of one incident the staff was very knowledgeable & friendly. One incident mid way soured my feelings greatly. I was sent a notice from one of my credit cards and was told I had x amount of days to respond. I called NDR - they would look into the matter but not to worry I had ** days to respond. The settlement was not handled in a timely manner nor was the settlement lower than I was told it would be. Would I go thru NDR again, probably not. It sounded good at the time.
Reviewed July 18, 2017
Have no problems with this service. Quickly got one account resolved. Still waiting on the others but everyone I have talked to have been so nice and courteous. Willing to work with me when I have a change or emergency arise. I would totally recommend.
Reviewed July 18, 2017
Signing up was relatively easy, although there is a lot of paperwork. Everyone I talked to was very friendly and went over all the paperwork. I even received emails apologizing for getting back to me in a couple of days when I emailed questions. Looking forward to hopefully seeing some results soon. Thank you.
Updated review: July 29, 2017
While I can't say that the experience was smooth sailing, I can say that once Costa got involved things were better. He has been an amazing help and I am glad that I had him to lean on. I am updating my previous review because that did not include my experiences with Costa.
Original Review: July 18, 2017
I've been sued 3 times in a 2 year period but all in all after getting a manager to handle my entire account we're down to one creditor left and we are pretty much debt free. The call center reps are clueless and don't communicate or read notes well at all. We also got lucky and came into a large sum of money so I was able to do one last deposit and be done with it all. The speed could be faster so you don't get sued.
Reviewed July 18, 2017
This company knows what it is doing. I started in Feb-March and I have two offers that I took. It knocked off months from debt. Thank you guys. Keep up the good work. I would recommend this company to anybody that is in need of financial help. They help every step of the way.
Reviewed July 18, 2017
They've been ABSOLUTELY wonderful. I didn't know many programs like this. I based it on the fact that they were associated by the Better Business Bureau. VERY supportive, guiding me throughout my program with them. No questions were dumb. They answered them professionally. They informed you where you at in the program. I DEFINITELY recommend it to any one who's going through financial times.
Updated review: Feb. 13, 2018
I am Completely satisfied with the services I have received. So far National Debt Relief has resolved 4 of my credit cards with no hassle. Communication from Them could be a little better but overall I am satisfied with the way things are going.
Original Review: July 18, 2017
The only change I've seen so far is my credit score drop. No one has contacted me yet in regards to my credit cards negotiations and none of them have been successfully paid off yet. However I am new to this process and am going to have some faith in program.
Reviewed July 18, 2017
They do what they say they will, good to work with. Pleased with the services they provide. Hard to get a hold of if need to in a timely manner but otherwise good to work with. Have settled stuff for me and paid off.
Reviewed July 18, 2017
I'm almost through with the plan that National Debt Relief mapped out for me. NDR has been so easy to work with. They kept me updated every step of the way. When I call to ask a question they are very quick to respond and guide you through your questions or concerns. I would recommend National Debt Relief to anyone that needs to consolidate their debt and rebuild their credit.
Reviewed July 18, 2017
I joined National Debt Relief in January 2016. I have always been able to talk with customer service where my questions have been answered. This is a company with many years of experience and who truly cares about helping. I myself have met with two managers who took the time to go over my finances and explain just how my money is used to help me. Definitely best decision I made regarding my finances.
Reviewed July 18, 2017
The service that NDR provides is amazing! It was so easy I couldn't believe there wasn't more to it. I am so thankful for making the decision to call and the interactions with staff at NDR is very genuine. They care, period. I would highly recommend anyone looking to relieve the stress of debt and run toward financial freedom to give these folks a call.
Reviewed July 18, 2017
I am disappointed with the lack of communication. I haven't even heard if Chase has made an offer. Whether there is enough money in the accounts or not I want to know if they have made a settlement offer. I want to settle this soon as possible as it affects more than me in my life. Every time I ever hear from you guys it is so vague and not informative. It is almost 4 months already. Tell me something please!
Reviewed July 18, 2017
Yes, I'm grateful for NDR taking care of my debt issue for me but they initially insisted I contribute $90 more a month than I was comfortable with and it turns out too much is taken out of my account monthly. I have been running out of money days before the following payday every two weeks. That $90 would have allowed me to remain comfortable throughout the process.
Reviewed July 18, 2017
As a customer of National Debt Relief, in the beginning I was very skeptical. I was nervous about my financial situation, had very little trust in anyone, and wasn't sure what I was going to do about my debt problems. After getting laid off, and having to start my own pressure washing business just for some sort of income, everything seemed to pile up on all at once. I have never experienced anything like it in my life. No matter what I did, no matter how hard I tried, the whole kept getting deeper and deeper.
I heard about National Debt Relief, and begin a relationship with them by simply calling them on the phone and asking 50 questions. Yes, 50 questions. :-) They were very patient with me, and I was surprised at how polite they were and how detailed they were in their answers. The staff comforted me and helped me understand that they could help me with my financial situation. The rest is history. I'm on the road to financial recovery and financial stability. It is a process. It isn't something that happens overnight. But don't let that worry you. If you have a financial situation with lots of dad and you're not sure which way to turn, National Debt Relief can help you.
Reviewed July 18, 2017
Amazing all around. They helped me clear all my credit cards debt fast and they made it very easy for me to adjust and save enough to make this happen. I am very pleased with their system and the time it took. Thank you very much for everything.
Reviewed July 18, 2017
Very great! So happy with them. Very happy I made the move. Best choice I've made to settle all my credit cards into one payment. I thought I would never get over all my credit issues until I found you guys. It's been about 3 years and I am almost done!
Reviewed July 18, 2017
I was in credit card debt way over my head and today after letting National Debt Relief consolidate all my credit cards and with easy payments twice a month that I can afford. I am now working on closing out all my credit cards and rebuilding my credit. I just received a letter today from one of the banks that I owed and they said my account was closed out. Yeah!!! I am very happy and I cannot wait until they are all closed. Thanks National Debt Relief.
Reviewed July 18, 2017
My experience with National Debt are excellent. They keep me informed and updated on every transaction. I am almost finished with the program in the amount of time they told me that I will be in the program. It's a great program and I would definitely recommend it to my friends and coworkers who need help.
Reviewed July 18, 2017
After less than a year, several of my outstanding debts have been resolved. I still have a ways to go, but I am hopeful. My experience with everyone I've interacted with on the phone has been very positive. I feel like I am in good hands.
Reviewed July 18, 2017
I just began the program recently. My experience so far has been great. Things were explained thoroughly. I've appreciated the support and clarification through the process and I hope my interaction with NDR continues to be wonderful. I look forward to a continued partnership.
Reviewed July 18, 2017
I was hesitant about asking National Debt Relief for their services but I am happy I decided to move forward with them. They worked with my tight budget so that I could make the monthly payments. So far maybe about 4 months in they were able to resolve 3 debt problems with the creditors.
Reviewed July 18, 2017
I am satisfied with National Debt, there are creditors that are still calling and state they have not been contacted. I would like to see a settlement agreement with all debtors soon. I'm sure National Debt will do their best to reach settlements.
Reviewed July 18, 2017
Any time I have any questions or concerns customer service was able to answer either by phone or email. We were drowning in debt and I just became disabled. We were lost, didn't know what to do until we made the call and got help from y'all. Thanks.
Reviewed July 18, 2017
Impressed so far. We haven't had any creditors hassling us. We have already resolved one debt in a few months. Hoping things continue to run smooth. We have a few more years with the program but it is such a relief to be getting out of debt and rebuilding our credit.
Reviewed July 18, 2017
It's too soon to give an opinion. I feel everyone we have worked with to start the process had been truthful & supportive. We get lots of calls from our collectors we were told we would. Again, it's too soon to say how the program is benefiting our family. We are glad to have the support.
Reviewed July 18, 2017
When I called 2 years ago, their promise seemed too good to be true. I am thankful I called them! Not only did they have the debt reduced, but they managed to settle the debt in a way I could afford to pay. They answered questions without hesitation and did all they promised. If you feel you are drowning don't hesitate to call them!
Reviewed July 18, 2017
The employees are friendly and very helpful allowing me to understand how my money is being used. Their advices or suggestions are helpful and anything I need when I call the employees are ready to answer and it seems they are exceptionally knowledgeable which I like the best. I know me and my wife get excited when we get emails from National Debt Relief and see details of what is going on with our account. Thank you for helping us.
Reviewed July 18, 2017
When calling in, the young woman I spoke with was very friendly, kind and helpful. Took care of my problem with the first call! And I wasn't on hold for long... the phone call was answered quickly and sufficiently!
Reviewed July 18, 2017
I signed with National Debt Relief about 9 months ago and was told that it may take a while to get some offers. It's been 9 months and of the 4 items I am working on, only 1 has been negotiated with no communication on the others. I have emailed my account person numerous times and typically get a one word or two word response of "nothing yet" or a simple "no" when I ask for updates. No communication = no customer service.
Reviewed July 18, 2017
I was able to consolidate my debt into one monthly payment because of loss of income. This took a lot of stress off of me and I am able to get out of debt quicker and if I receive additional money from odd jobs or substitute teaching I am able to pay off my debt quicker.
Reviewed July 18, 2017
Having NDR taking over my debts thru the last several years, I have been able to find quite a bit of relief in staying within a manageable budget. I have found them to be very friendly each time I have talked to them and helpful. They also have tracked my account to where I could always check to see where I was at in completing my debt's relief.
Reviewed July 18, 2017
Before we came to NDR, my fiancé and I were deep in credit card debt that stemmed from years of underemployment and costly medical bills. These bills soon overpowers our monthly income and we are out of options. When I discovered NDR completely out of coincidence, our lives changed. NDR is clear with the program expectation and also what we need to do every step of the way. There is no guesswork.
NDR is only a phone call away (with wait time less than 10 minutes every time) when we have problems. Sure, the initial period of dealing with delinquent account negatively impacted us both emotion-wise and credit-wise, but we know that NDR is working hard on our behalf. But as time goes on, we started to settle our accounts and finally seeing our debt going away, slowly but surely. I am currently at the end of my 2nd year and we have already settled 75% of our accounts. I cannot thank NDR enough to get us back on our feet and give us another chance to restart our financial future.
Reviewed July 18, 2017
I had been take advantage of by a contractor who had run-up over $10,000.00 in credit card debt in materials and tools. Then absconded without finishing the construction of my house. Being a disabled vet on limited income, I found myself using my monthly benefit check to pay the above debt. With nowhere to turn, I had to decide whether to pay the bills or buy groceries and pay my mortgage payment and utilities. Paying what I could I soon became severely past due on my credit card accounts. Paying some cards on one month and paying the others on the following month. Even though I contacted the credit card companies and explaining my situation, they did not do anything to assist me. Instead, they raised the interest, and the minimum monthly payment amount due. Then they began charging late fees on top of the higher interest.
This ended up being more penalty fees being charged than the minimum payment I was making. So instead of lowering my balances, they became higher and higher. I was drowning and the credit card companies were piling rocks on top of me. Then, I read about National Debt Relief (NDR) on my Veterans newsletter. Calling the 800 number, I explained my situation. Listening attentively, the NDR representative stated my credit card debt fit the criteria to get assistance. NDR collected my information and contacted the credit card companies and arranged a settlement with them. Then setup a monthly payment that would allow me to have enough for living expenses and pay-off the accumulated credit card debt. During the process almost everything went according to plan. Except for SYNCHRONY BANK.
Initially SYNCHRONY BANK agreed to settle the account. Then after agreeing to accept, they two months later sent the account to a collection agency. Which in turn, placed a collection on my credit report. The result is SYNCHRONY BANK appears to have disregarded their settlement agreement and are getting paid twice for the credit card debt. Contacting NDR, I asked that this be addressed. I also contacted the Collection agency and SYNCHRONY BANK. SYNCHRONY BANK stated that the account had been sold to the collection agency PORTFOLIO RECOVERY ASSOCIATES. When I contacted them, they were very rude and abusive calling me several derogatory names and demanding payment. Then they began calling multiple times at all hours of the day and night. When I tried to explain that the account had been settle prior to their acquisition, they refused to listen and continued with their harassment.
Contacting NDR, they explained what I needed to do to stop the calls, and said they would contact the collection agency and address the situation regarding SYNCHRONY BANK account. To this day, PORTFOLIO RECOVERY ASSOCIATES has continued to post a collection on my credit report and refused to correct this discrepancy. Contacting NDR and explaining the situation they stated they would address and correct the inaccurate information. To this day, this has not been corrected. However, beyond this, I am satisfied with NDR and their credit resolution assistance.
Reviewed July 18, 2017
I only enrolled in this program about 4 months ago but was pleased with how quick and easy it took to begin the process of consolidating my debt. As long as things continue to go well I will definitely be recommending this service to others!
Reviewed July 18, 2017
Very helpful during my difficult time of financial stress. Friendly and easy to work with. Was happy to be able to change the date of the auto deduct. Looking forward to becoming debt free again. Thank you for your hard work and friendly business relationship.
Reviewed July 18, 2017
We have been working with National Debt Relief for about one year now. My wife and I exposed ourselves to considerable debt with credit cards through some unexpected large expenditures and bad habits. It came to a point where we couldn't keep up with the payments on multiple credit cards and we were under considerable stress.
Since we started working with National Debt Relief, they have assisted us in paying off over $21,000.00 worth of debt in the first 9 months. The path to success with these folks is to follow every recommendation they give you (no matter how scary it sounds). They check in often; ask us to check in often, and often ask us if we can put any more funds toward our debt. They don't push if we can't, but encourage us to put as much toward our debt as we can (which we have).
Do not skimp when deciding to do this. They offer legal services as part of the package you pay for. It is worth it. We have a long way to go. But for the first time ever, we feel like we have some amount of control of our debt. We have closed all credit card accounts and use a debit only. We buy what we can afford and have made great strides to change our habits. I give National Debt Relief 5 stars for being a real partner in helping us become debt free.
Reviewed July 18, 2017
Customer representative was very helpful and informed. She was sincere and explained all that I needed to know. It is good to know that people still care and are helpful. I wish I could remember her name but thank you all the same. Keep up the good work.
Reviewed July 18, 2017
NDR has been very easy to work with. The communication both via email and phone has been excellent. The only thing I wish I had known, and maybe at some point in the very long process it got lost or overlooked, is that creditors can sue you before NDR settles the account. This costs out of pocket filing fees at the courthouse, not to mention time that needs to be taken out of work to appear. Overall, we are glad that we chose this option to reduce our debt.
Reviewed July 18, 2017
Very slow on settlements and lied to me on how they make settlements! Thought they would aggressively go after settling on credit cards they the accounts have been closed for years. I've already been offered settlements on most accounts and could probably save money doing it on my own.
Reviewed July 18, 2017
I'm very happy with the way that National Debt Relief is helping me out with my accounts so that I can get back on track. I'm glad I found this coming to help me and I would recommend it to all my friends so that they can also get the help with their debts.
Reviewed July 18, 2017
Great experience. These people are the best as far as I’m concerned. They are taking care of my debt. I am almost ninety percent complete and it is all due to their great service. I could not have done it without them.
Reviewed July 18, 2017
Easy to get set up with, relief not having creditors call me all the time (except for one that I was told not to transfer my phone number and address with calls me 3-4 times daily, once I speak with them I get a week of no calls). Have not heard from anyone regarding the status of my account but then again it only been 2 months so not much money in my account for them to use yet.
Reviewed July 18, 2017
From the very first phone call that I made to ask for assistance was the minute I decided to receive help from National Debt... they have been so professional and very helpful to my particular issues. I would and have told many friends and family members.
Reviewed July 18, 2017
National Debt Relief has definitely helped me get out of a tough situation. Within 6 months of being in the program, they worked out a deal with three of my debts. I would recommend this company to anyone struggling to stay above their debt.
Reviewed July 18, 2017
Needed help with 4 credit cards. The first 3 were settled within a year. I was told the 4th credit card dispute was going to be the easiest to settle. It's been actually the longest to settle! By the time I pay my monthly fees and settlement fees I will be paying full amount! Usually when I call to get any information the person doesn't know much. I can't wait until my program is done! I could have settled on my own and with less timing if I would have known the process before I enrolled.
Reviewed July 18, 2017
Since day one everyone was very friendly. Had an awesome experience. Everybody was very helpful and never had a bad customer service experience! Thank you so much for everything. Almost done with all my debt. Just need to finish paying Liberty Lending!
Reviewed July 18, 2017
I am now getting the credit card companies starting to call me despite the cease and desists and my changing the contact information to you guy. The gentleman I spoke to (on your team) was very helpful. He took the number down and promised to have the matter handled without me getting involved.
Reviewed July 18, 2017
Hard to say. I still got creditors calling me. They said they didn't hear from you guys so my experience is half a star. It been two months so far and I don't know if they will accept a pay out.
Reviewed July 18, 2017
I keep getting calls from my debt collectors. They keep telling me that if NDR would just contact them and tell them that I am working with NDR, they would stop calling. Most of them say they haven't heard a word from NDR.
Reviewed July 18, 2017
When I contacted National Debt Relief, I was in dire straits. They immediately connected me with a team and prepared a viable plan for me to get my debts paid off. My plan was quick and efficient. They are the epitome of a "lifesaver".
Reviewed July 18, 2017
Absolutely amazing service. The person I talked to was extremely thorough, helpful, comforting, and understanding. They asked me lots of questions and chose the right program for me. They also helped me to feel very secure with everything and I am very pleased with the process and results so far.
Reviewed July 18, 2017
Everyone has been really great and helpful. They have done what another company could not do. Very grateful for all of their help. If not for this help I would still be way over my head in trouble. I felt so down with no idea about how I was going to handle this problem. So very grateful.
Reviewed July 18, 2017
National Debt Relief was a godsend. I had a mix of debt from my early 20s and just trying to make it out on my own. With the help from National Debt Relief and responsible budgeting, I was saved from bankruptcy. They have reliable customer support experts and a user friendly profile online to help you actually see your progress and set goals. I watched my credit go from the gutter to a respectable margin. Many thanks to National Debt Relief! You guys are awesome!
Reviewed July 18, 2017
Took all my credit cards and put into one monthly payment. It was hard; phone calls and close accounts. Stressful to answer phone for the first couple of months. But it was all my fault and needed to do it. National Debt was easy to work with and did a wonderful job helping me get it paid off. I am paid off and no more payments. 6 months to retire and I do not have all those never ending payments. I will not get anymore credit cards. Very positive experience.
Reviewed July 18, 2017
I would appreciate confirmation on when the payments will begin and a list of companies you are going to be paying. Some of them are still bugging me about payments. I am sure you have contacted all of the people I requested... yet they still bug me for money. Thank you.
Reviewed July 18, 2017
This company is always one step ahead. They handled all my accounts on a professional way and constantly keeping informed with all payments and deals with others debt related issues. Thank you guys. Now I can start rebuilding my credit.
Reviewed July 18, 2017
I was told that all my debt would be satisfied within 28 months and a few creditors have not even been contacted several months into this process but they (NDR) are taking money from my account every month, sure hope they do more soon!
Reviewed July 18, 2017
Everything is top-notch. I have had no issues. Any problems that have arisen have been taken care of immediately. Everyone that works there that I have dealt with has been professional, courteous and friendly and you are keeping your word about helping me with my debt situation. Thank you.
Reviewed July 18, 2017
They were efficient, were always there to answer questions, communicated effectively and must be really skilled at negotiating. Never was hassled by creditors and even paid my debts off ahead of schedule. I have zero complaints and would recommend them to anyone.
Reviewed July 18, 2017
I will say that being in financial debt was extremely stressful and caused me daily anxiety. Peace of mind when they took over and I only had to worry about the two payments coming out of my bank a month and knowing that they were settling my credit card debt made my life a lot better. My only criticism is I wished it could go faster even when I was able to give extra money to my account. It still seems like it's going to take a full three years and I am ready to be done but overall it was a good experience and I would recommend to anyone in credit card debt.
Reviewed July 18, 2017
I absolutely thought it was too good to be true! Once you qualify, usually within 2 years all your debt, that you submitted will be paid off. Just passed my 1 year mark and 3 bills are paid off! Truly amazing process that you have to put trust into.
Reviewed July 18, 2017
Not only has National Debt Relief performed above and beyond my expectations in negotiating with my creditors, but the guidance and successful resolution of a legal issue associated with one of my creditors was outstanding. This company delivers. The best decision I could have made.
Reviewed July 18, 2017
I was in a very bad place when I called them. I am glad to say that things have gotten so much better. Very professional and kind staff. I do not regret contacting them and look forward to the day that I will be completely debt free! I really appreciate the ability to approve settlements by text or email, so I don't have to spend a bunch of time on the phone. Really awesome.
Reviewed July 18, 2017
National Debt Relief have been GREAT!! They helped me get the lowest monthly rate to become debt free sooner than later!! They have taken a huge load off my shoulders!! My stress over the debt is so manageable now, thank you NDR!!
Reviewed July 18, 2017
The reason I'm not totally satisfied is that when I check my account online I can't ever see what's been paid off, how much is remaining on a bill or how long I have left to keep paying. Other than the fact I don't really know what's going on, it's fine.
Reviewed July 18, 2017
So far, so good. It has been a good experience but I think you need to call the client once in a while just to let them know what is the status and how are things going. I don't get phone calls, so I have to call myself just to find out how is things going for me.
Reviewed July 18, 2017
I am very grateful to be able to finally consolidate my private loans when for so long, there seemed to be no help in sight. I wasn't getting anywhere with my former lenders, and it was a truly difficult time. Thank you so much for the incredible help I received, especially Anika **.
Reviewed July 18, 2017
I thank from the bottom of my heart National Debt Relief. I was at a point in my life that I didn't know what to do about my debt without filing for bankruptcy. The team is always so professional and helpful even when certain circumstances came up. Thank you. Thank you. Thank you!!
Reviewed July 18, 2017
Customer service was pleasantly helpful. Never had issues in completely understanding what was happening with my account. I highly recommend using them if you have trouble paying your bills. Have never had such a great experience with dealing with any company before. If all companies had such good customer service, what a wonderful world this would be. Everyone could speak excellent English which was an unusual experience. They paid my bills after reaching an agreement with every company which I always had to agree with the amount.
Reviewed July 18, 2017
Well I didn't recently enroll. I enrolled about 2 years ago now and haven't heard from anyone in quite some time now. I'm hoping to have all debt eliminated soon within the next year. It would be nice to get updates on what's been paid and what hasn't. Would also be nice to know what's been paid so far and what's still owed.
Reviewed July 18, 2017
Your company has been very helpful from day one. Being very patient and answering all my questions before I agreed to even start program. Now that I am in they are on top of any questions, and concerns. Very helpful and you get to be sent free in no time!
Reviewed July 18, 2017
Initial contact was pleasant and very informative. The process was easy and they work out a plan to fit your budget relieving the related stress immediately. I finally see the light at the end of the tunnel. This helped me take back control of my life and teaches me what creditors don't want you to know, and how to stay on track eliminating unnecessary debt that is so easy to fall into.
Reviewed July 18, 2017
I'm happy to be paying off my debt, but I really feel the fees charged by NDR are very high. Also, I've told them repeatedly that I cannot always answer the phone during certain hours, so do not call... and yet they put me on an automated dialer to be called during those hours with nothing important to tell me except to call if I want an update. It went on for a few weeks! Also, they always seem to want more money from me even though I have told them I do not have any more to give. I feel like my experience has been about average, but I'm still a little jaded about the system they use. I'm neither impressed nor disgusted by the company.
Reviewed July 18, 2017
So far so good. National Debt Relief is the right one for everyone who wanna get out of debt. They are here to help you and very reliable and dependable so to me this is it! So don't wait. Give them a call and they will response right away and give the right response.
Reviewed July 18, 2017
You never want to have to go to a business like National Debt Relief, but the people here are professional and great at what they do. The booklet they gave me was easy to understand and very helpful with how to deal with creditors. Whenever I had a question they were patient with me and very helpful. Responses to my emails were within 24 to 48 hours. The fees are low which is very helpful for someone like me who now has a tight budget. They were able to get two creditors dealt with within 6 months or so. When I had difficulty paying my payment they were able to help me out.
Reviewed July 18, 2017
I got myself into trouble with credit cards after college and needed help paying them off. I read great reviews about NDR and can’t think of anything bad to say. They are working now with my last creditor and then I can start rebuilding my credit. I have learned to live within my means and still have fun.
Reviewed July 18, 2017
I'm impressed with the National Debt Relief rep. She helped me reschedule my payment and understand my situation and answered all my questions. I'm glad to have National Debt Relief. It made my life easier. Yes I would highly recommend Nat'l Debt Relief.
Reviewed July 18, 2017
I was about to file for bankruptcy and I tried National Debt Relief and it has worked out great so far. I had my monthly payments dropped down about 300 dollars a month and it couldn’t have came at a better time since my overtime was cut and I was making 200 dollars less a month.
Reviewed July 18, 2017
It's been a good experience. Good doing business with you. Thanks for helping me. I was really needing help with my financial troubles. I would recommend you to anyone. Thanks for letting me skip some payments. Have a very good day.
Reviewed July 18, 2017
I was able to pay my debt off in under 3 years. The customer service always exceeded expectations, and with having a set auto withdrawal date left me with very little to do. If I ever have to do this again I will go with National Debt Relief.
Reviewed July 18, 2017
NDR is doing a fabulous job with managing my debt. I have only been with them a couple months but they have already negotiated a settlement with one creditor. I have no doubt they will do the same with the others. I was with an outfit last year that didn't do squat for me except take my money each month. NDR is not like that. Very responsive, awesome, and they GET TO WORK immediately.
Reviewed July 18, 2017
I'm so thankful and blessed for National Debt Relief for helping me with my debt that I had now. I feel like I can sleep now, like I'm free and can fly peacefully with no worries. I really appreciate it! Thank you!
Reviewed July 18, 2017
I have been enrolled in the program for 8 months with only one of my debts being resolved. My other debtors are calling my family harassing them looking for me. I've changed my information to the recommended from NDR but they still call.
Reviewed July 18, 2017
Both people I spoke to were very friendly and helpful and took as much time as necessary to explain things to me. We are very relieved at being able to become debt free in a few years and on the right track to financial freedom as well as better knowledge on how to manage our money.
Reviewed July 18, 2017
I sometimes will contact National Debt Relief to ask how to add money to my account? When will it register? I was somewhat disappointed when I called to have one of my accounts paid in full. The representative told me monies that is deposited into the account is distributed between account that have accepted a payoff amount. I didn't, at first, like that way of doing business but after a while I understood why National Debt distributes funds in that manner. I am, at this time, satisfied with your service.
Updated review: April 6, 2018
My husband was retiring, I'm in school and we just had a little one. With my husband's military retirement, his original paycheck has been cut in half and he would also not be getting a housing loan. I looked online and at reviews and I called National Debt Relief. I listened to what they had to say and thought it over. I then called them back and started doing the paperwork to get in. To determine my monthly payment, they went off of the bills I have to pay and the bills I could not give them to pay, such as childcare, gas and that type of stuff since they're in my name and not my husband's. They estimated how long it'd take to do it then they came up with a figure that was about one-third less than what I was paying, which gave me a little bit of breathing room.
I'm paying them close to $500 a month and they're paying off all my credit cards as well as all my creditors. They've already paid off three of my biggest creditors and they're paying off another one right now. However, at the very beginning when I just started paying them and they didn't have enough money to settle anything, I felt like everything was in the dark. I was like, "Is it actually going through?" After I said that they weren't keeping me up-to-date, they started calling me and talking to me more often. NDR has taken a lot of stress off. I'm comfortable with the cost of their service and I've enjoyed how they've worked with me. I've also put a little money away in savings.
Original Review: July 18, 2017
I wish there was more communication to let me know what the companies said about you working with my accounts. So I don't feel like I'm stranded without knowing for sure what is going on with my account holders.
Reviewed July 18, 2017
I enrolled with National Debt Relief a couple of years ago and they have been extremely helpful and supportive in helping me pay off my credit card debts, whilst freezing interest and reducing the overall amount by a significant %. They are always available if I have any questions, and negotiate with my creditors on my behalf so I do not need to worry. I would absolutely recommend them to anyone burdened with credit card debt that they cannot manage.
Reviewed July 18, 2017
EVERYONE at this company is incredibly, kind, patient and thorough as they work through my painful and serious financial struggles. I couldn't have imagined the relief they have brought. They treat me with constant respect, allowing me to feel free to express any of my stress, concerns or questions fully, offering wonderful answers... even filling in gaps with information I didn't know I needed. In every way, they have demonstrated perfect integrity, and I would recommend them and their work to everyone???
Reviewed July 18, 2017
My experience with NDR has been outstanding. Staff support and prompt response to issues concerning my debt and with creditors has always been positive and productive. NDR has been one of the better choices I've made in my life as they continue to help me become debt free. Kudos NDR.
Reviewed July 18, 2017
Since we began with National Debt Relief, every person has been wonderful to us! All were encouraging, and explained the process well, and never made us feel low. Our debts are more than halfway paid off, and we are on track. The website is easy to use and lets you know your exact situation. When I email customer service, they are prompt, courteous, and have always resolved every issue. Thank you NDR!
Reviewed July 18, 2017
You have done an excellent job of making my life better, the only problem I have is it's a financial strain on me because of my medical needs now! I wish you folks the best in all you do for others in the same situation I am going through. God Bless and thank you! I would recommend you to my friends!
Reviewed July 18, 2017
Overall at the start the process was great. I was assured everything was going to work out and not have too much worry. I'm very type A and I like updates and follow ups. Their lack of follow up is what is bad about this company. Maybe I shouldn't expect the person who's handling my affairs to call me once a month but I do. All they ever tell me is to get on the portal and I can look at what's going on, I guess I like a human connection.
Reviewed July 18, 2017
I am satisfied overall with National Debt Relief and how they are handling my account. I am pleased with the settlements and ease of making it all happen. They work with you well and have made the process easy and satisfying the entire way through.
Reviewed July 18, 2017
Everyone has been great to work with! From the beginning, staff was so empathetic, helpful, and professional. The first few months were a little uncertain because we did not hear anything about any movement on our debt, but they had been negotiating behind the scenes. At month four, two debts were settled one week apart! It felt so good to see movement forward!
Reviewed July 18, 2017
I got an email saying I was currently enrolled. I am not currently enrolled. I should be currently finishing up my program. It's been great except when I was sued and then to court by a creditor. Nobody warned me that could happen.
Reviewed July 18, 2017
The staff is very friendly and helpful. In a bad situation they make you feel like everything is ok. Fast results and knowledge people. Great company. They get results. I was facing an embarrassing law suit. They did not let it go that far. Would recommend anyone struggling to call National Debt Relief. Thank you.
Reviewed July 18, 2017
I have had only a few questions asked but have gotten my answers. I only hope this is the right choice for me. I still have limited income after my monthly payment to you. If the amount could be reduced or time extended it would be great. If only for a while.
Reviewed July 18, 2017
I've been happy with this company. My only complaint is the turnaround time for customer service to return emailed request for assistance. Their fees are average and my accounts are being paid off sooner than I expected. I would recommend them.
Reviewed July 18, 2017
It has been a wonderful experience. I am almost out of debt! A lesson well learned. I was in so over my head, now I'm only a few months from being finished with my program. Thank you so much for everything you've been able to do.
Reviewed July 18, 2017
I have nothing but good thing to say about National Debt Relief. They reply quickly. Super fast at resolving credit card debt. Saving me thousands and thousands of dollars!!! I would do it all over again. I hope I am never in this situation again though!
Reviewed July 18, 2017
Pro: Like how they can deal with the credit card company for me coz I don't have time and lack of info to deal with them. Con: I understand they have to wait until they do something but when that happens it seems to take forever to settle the debt.
Reviewed July 18, 2017
Waiting to send creditors $$ when I was making my payments on time and was not behind and now the phone calls and mail is outrageous. I only enrolled to lower my interest. I have called and asked for you to contact the creditors and explain what's going on and only to have more calls. Also the 1 card I didn't send you because I use it for business lowered my credit because of now being late with the other people. Thanks.
Reviewed July 18, 2017
The only issue I have is that I have to call National Debt Relief for status updates. I know I get an email once a month, but it doesn't show status of accounts not paid off. It would be nice to have NDR call while negotiations are being worked on. All customer service reps are pleasant & helpful.
Reviewed July 18, 2017
When trying to make a settlement with personal finance and they told them they do not do settlements National Debt Relief did not get with me and let me know this. Other than this I would highly recommend National Debt Relief.
Reviewed July 18, 2017
Could use more communication on status of negotiations with creditors. Fees are very high making resolving debt Difficult and lengthy. First debt settled quickly but months have gone by on the second debt resolution with no word or contact. Second debt was almost the same amount of money but has so far taken more than triple the amount of time to resolve due to the high fees charged for services by NDR.
Reviewed July 18, 2017
Terrible thus far! You ruined accounts that were never to be placed with you. Now I get letters from them wanting attorney info claiming YOU guys said you had one; yet, you apparently just left that open ended. This experience is awful.
Reviewed July 18, 2017
I have been having a great experience with National Debt Relief. They are very attentive and have quickly negotiated with 2 of my 3 creditors to lower the overall amount owed and to pay them off in a timely manner. I am very satisfied with their service and would be happy to recommend them to friends and family in their time of financial crisis.
Reviewed July 18, 2017
My experience was very good, I had someone that explained what would happy and received enough information needed to know what to tell my creditors. I am anxious to see how it goes as creditors begin calling more and more.
Reviewed July 18, 2017
My bank hasn't given you the accounts yet. My credit score is steady right now so it hasn't been affected. I've read reviews on the Global company and the reviews are very poor. I guess those reviews are from people who deal directly with them instead of going through a third party like National Debt Relief. Talking with James was a very good experience and he is very knowledgeable about the whole process. He won my confidence in NDR. That's a plus.
Reviewed July 18, 2017
If someone was comfortable enough to talk about money matters I would recommend you. Always got my questions and I feel better about things. A weight was lifted off my shoulders now that I am working with you. Staff listens my concerns, make you feel at ease, very well spoken.
Reviewed July 18, 2017
After everything was set up and the money was being drawn out of my account I haven't heard a word from the team. Not what or how they are negotiating with my creditors or even if they have started. Just kinda left hanging. Need more communication.
Reviewed July 18, 2017
They have been easy to work with and have relieved me of my stress level. Always willing to answer all questions, courteous, and has my best interest in mind. Accounts are getting paid off. Really like following activity in the privacy of my home on the internet. Highly recommend them.
Reviewed July 18, 2017
They have only taken care of 3 cards since January and I was hoping for more than that and the amount is being taken out of my checking account every month and they should be in the negotiations. Should be in the works.
Reviewed July 18, 2017
I haven't really had anything happen yet but looking forward to it. I hope I didn't but I think I it unsubscribe by mistake and it was a mistake. I don't want to unsubscribe. Thank you very much and I'm looking forward to working with you.
Reviewed July 18, 2017
It seemed like a great resolution but at the end it was not. Pros: I only had 2 payments to worry about that were withdrawn from my bank. I was given an "end of debt date". Cons: They did not resolve my debt by the date given. I was told I would finish in April, I was called in March and notified it would extend to July (6 additional payments). Come July, I still have 1 unresolved account which will require 6 additional payments. So I chose to resolve that account on my own and avoid NDR's service fees, which are not low. In a nutshell, if had to do this again I would've have done it on my own. I was excited and had confidence in them but I feel I was let down. Not a fan.
Reviewed July 18, 2017
National Debt Relief takes away the stress of paying off credit card debt. They handle everything for you. I love the option of additional payments to make the process take less time. I hope to be debt free in less than, two years! I appreciate their professional, understandable, help. I highly recommend this company!
Reviewed July 18, 2017
Very enlightening experience. Learned many new things from knowledgeable staff. Have all the confidence in world in them... in you! My stress level has gone down and optimism is up for a debt free life. I'm following the rules in your booklet so let's get out of debt!
Reviewed July 18, 2017
So far they have settled all but one of my accounts. I am confused though on how many payments I currently have left as opposed to my account balance and the proposed settlement amount for my last account. If anyone could help me understand the difference I would appreciate very much.
Reviewed July 18, 2017
Yasha was incredibly patient, informative, knowledgeable, professional, and helpful. National Debt Relief program seems to help facilitate the debt relief process very well. I was extremely pleased with the electronic paperwork, easily availability from the CSRs, and thorough emails. Thank you for your help!
Reviewed July 18, 2017
NDR had great follow through when they were getting me to sign up but since I signed up I haven't heard from them since. I was told that people would call me up with settlements soon after but no one has called me in over 2 months. Seems like they were eager to get the business but not eager to help either the settlements.
Reviewed July 18, 2017
I thought this was a scam when I first started, but I was so desperate to get out of debt so I tried it out. I paid off my debt in a year and a half. Customer service has always been great as well. Very helpful and they were able to get me debt free.
Reviewed July 18, 2017
Since signing up with NDR at the end of March, I have had no contact. They probably went over this with me in my initial sign up, but I am not really sure what to expect now that I'm almost 4 months in. I know it's a waiting game but I kind of expected my smallest account to be closed.
Reviewed July 18, 2017
I can sincerely say NDR did an exceptional job in eliminating my unsecured debt. It took less time than we thought and very little effort on my part. Always a good experience dealing with all levels of the staff and always successfully.
Reviewed July 18, 2017
So far we love the service! One of my debts has been resolved with five to go. They have kept me informed about the process. This was a much better option than bankruptcy. I really appreciate that I have had 0 contact with creditors. They handle all of that for me.
Reviewed July 18, 2017
I've been enrolled for over a year. One debt settled, but the second one has had problems. An agent disenrolled me from the program without my authorization. The agent no longer works there. I've been given a second offer, but it was worse than the first. I've been told multiple times I would be contacted with a solution. I constantly have to call to get information. National Debt Relief has already collected their fee and refused to return it. I don't feel that my case is being handled seriously because they've already taken my money and have no incentive to continue resolving the debt.
Reviewed July 18, 2017
They have helped me a lot. This is a great company. I would refer this company to my family and friends. They are good at what they do. My credit score is better than I have had in years. They have helped me when I needed them.
Reviewed July 18, 2017
Good, but not great. While there are mechanisms to show progress with resolving debt, there is nothing to show where in the process negotiations are or who is being talked to and when asked I commonly receive prepared or canned answers. Seeing more clarity in this area would be nice.
Reviewed July 18, 2017
I didn't have any problems. They handled my accounts and helped me get back on track. I would recommend them to my peers if they needed any help. If I ever had a problem, all I had to do was call and they helped me with my problems. I appreciate all the help I received and the money they helped save me.
Reviewed July 18, 2017
I am 2 payments into my program and am still getting multiple calls daily from my accounts. I was under the impression that all of that would stop. How long before they stop harassing me. This is more stress than I was expecting.
Reviewed July 18, 2017
Each time I have communicated with members of the team they have been friendly and helpful. In the amount of time I have been partnering with them there has only been one time I was dissatisfied with the service I received. I would say that is pretty good considering how many times I have been in contact with them. They have provided us with peace of mind and a way to focus on paying off our bills without the hassle of creditors calling numerous times a day.
Reviewed July 18, 2017
I enrolled two years ago with National Debt Relief and they have been very helpful and easy to understand regarding how the process works. They have negotiated with my creditors for roughly half of what I owed – saving me from defaulting completely on my debts. With my current payment plan, I will be debt free at the end of this year. Thanks to their efforts! So happy I enrolled and would definitely recommend this company to anyone needs assistance in regaining control of your financial situation.
Reviewed July 18, 2017
I thought the process didn't start until I signed all the paperwork. I printed out that important paper that I needed to mail in never signed it and yet my funds have been withdrawn. Then I get this bank statement with all these fees withdrawn.
Reviewed July 18, 2017
My experience is been great with National Debt Relief. They have always responded promptly to all my questions. It's a great program. I'm being able to sleep peaceful knowing I'll be debt free in a few months! I recommend them to anyone. Yes you jeopardize your credit but keep in mind there's no gain without pain. ;)
Reviewed July 18, 2017
I have been treated with respect and kindness. I followed their instructions and it all seems to be going well. I have only been involved for 3 months. I am thrilled with the prospect of being out of debt in five years!
Reviewed July 18, 2017
Thanks to National Debt Relief I have peace of mind. After becoming disabled and not being able to pay my debt, National Debt Relief been there 100% to help me fix my credit. I will definitely recommended to family and friends.
Reviewed July 18, 2017
I have had a very pleasant experience throughout this whole process. Any question that I had or assistance that I needed, was always met with someone who was kind and patient. I am very thankful I found and went with this company for financial help.
Reviewed July 18, 2017
We are 9 out of 10 pleased with the service, the consumer service, and the ongoing availability for client concerns. We are 10 plus happy with a complicated credit card issue which was taken care of and settled without court involvement.
Reviewed July 18, 2017
When I've talked with reps from NDR I've had positive experience but nothing sent to me showing active results or updates on what's being done for me. If I really knew what was happening with more details I'd be more happy with service. As of right now it just feels like I'm making payments without any results.
Reviewed July 18, 2017
While I understand they can't control the creditors, sometimes it seems as if the whole process is pretty drawn out. They wait until you are so far behind before offering a settlement. I would recommend speaker to your creditors first then sign up if you can't work it out.
Reviewed July 18, 2017
We have been working with NDR for 2 1/2 years and they have been on top of everything! From reducing our debt by 1/2 or sometimes even more. Everytime you call you are treated with utmost respect and issues are always resolved on the first call. Thank you!!
Reviewed July 18, 2017
They have good Customer Service, however it needs some improvements, I enrolled 1st day of February but until now the creditors I enrolled with are still sending me their bills. It is kind of slow for NDR to not have the settlements amount from the three creditors I have had till now.
Reviewed July 18, 2017
I was about $20k in debt, and after speaking with them the first time and every time after the first, they've been extremely helpful and guiding the entire way. I've been in this program for about a year and a half and now I am only about -$4k.
Reviewed July 18, 2017
Your people who I talked to were very nice and helpful. I will recommend your services to others. I don't believe I have ever dealt with another service company who was so kind, helpful as National Debt Relief has been. Thanks again.
Reviewed July 18, 2017
I feel you all are life savers... You have eased my mind with you all taking control of my debt and relieving me of the worry. I know the credit score is nonexistent right now, but I am so happy with you all.
Reviewed July 18, 2017
I am more than pleased with the results. In less than one year you have resolved 1/3 of my debt. I am looking forward to a bright future with less stress. National Debt has handled all of the contact with my creditors and sheltered me from the harsh details. I am aware that this my doing, but I thank you for the support and guidance.
Reviewed July 18, 2017
If I knew then what I know now, I would NEVER have gone with them. They pay one bill at a time, they take their fee first which is 25% of the balance you owed your creditor not what they settled your debt for, they never settle for 1/2 of what you owe. We had one creditor sue us and it shows on our credit report even though they negotiated the settlement. A big rip off!!!
Reviewed July 18, 2017
Excellent customer service. Always able to answer any questions that I may have. I enjoy the updates I receive about my account and the progress that we are making. Appreciate the fast service that I receive each and every time I call.
Updated review: July 23, 2017
Just wanted to say that I spoke too soon when I gave three stars. I'm now confident in my decision to go with this company. They are number one because they get results and though I've only been with them for going on 4 months, I can see a light at the end of the tunnel already. Transparent company and they don't get paid until a debt is settled. Customer service is the best!!
Original Review: July 18, 2017
I've only given three stars right now because I've only just started. I have just had two or three payments come out but haven't been contacted by anyone there since I signed up which may be how it works. But until I see any results, I can't really judge yet. I was glad to be able to give their phone number and address so that I'm not inundated with creditors trying to contact me. I sure hope I did the right thing by signing up for this and am trying to stay positive.
Reviewed July 18, 2017
Highly recommend National Debt Relief to anybody. They have been the most cooperative, the most helpful, the most friendly and the most understanding. Has been a great relief and would do it again in a heartbeat. The best decision I have done was pick up the phone and call for help when I saw the ad on TV. Was the best decision I've made.
Reviewed July 18, 2017
NDR does not move quickly to squelch harassing phone calls from creditors which was not made clear in the introductory materials. So the first few months will still be a very trying time in that respect. I have not proceeded any further along the path yet, but hope for good results. Remains to be seen.
Reviewed July 18, 2017
I sent quite a few bills to work on for us. We are giving them a lot of money a month and very little action is going on. Took a whole year to pay off one account and there is never any money in the bank when we give over $800.00 plus a month. We were told all our debts would be cleared off in three years and I don't see that happening at the rate of one bill a year. I am constantly getting calls from creditors when they should be working with this company. Was really excited to go this route rather than BK but I now have doubts. We will stick out the three years we agreed to but after that we will be done. We could have worked a deal with a lot of these creditors ourselves at the rate. Very disappointed.
Reviewed July 18, 2017
Customer service varies between very helpful and apathetic. I have not gotten a time period of how long my payments and the finish date of my plan. This would be extremely helpful. I would suggest either paper or electronic statements showing payoff dates.
Reviewed July 18, 2017
Overall, my program has been easy. However, when I have called asking for updates on the length of the terms changing, the person I spoke with was unable to give a satisfactory explanation. She could not estimate when the program would end or why there was a hold up with a particular card. She said this was out of her hands and being addressed by the settlement branch. It seems she should have been able to answer more completely. This has happened more than once when I've called with a question.
Reviewed July 18, 2017
Excellent. I am overly happy to finally be paying off my debt and with the help of National Debt Relief that is all becoming possible. I am happy I chose to finally take the leap and do something about my debt, and I am happy I went with National Debt Relief!
Reviewed July 18, 2017
No question. I hope National Debt Relief company helped lot for our financially faced. Now we have some relief. Thank you very much. May God bless you all. Now I am recommending the other people also those who have debt problem. I am explains to them because how they can contact you people. I will give email address and telephone also.
Reviewed July 18, 2017
It took time, but saved us thousands. Was hard to let the debt get bet behind. Kept me informed through the whole process. I would recommend doing this program. If you can't seem to get of debt, National Debt Relief is the best way to go.
Reviewed July 18, 2017
I have been very pleased with NDR. I would recommend them to anyone seeking debt help. My only concern is the length of time it has taken to resolve the last 2 debts. Other than that I am satisfied with the service and the customer support is great!
Reviewed July 18, 2017
It helped us gain control of our finances. We wouldn't have been able to pay off our debt without the help of National Debt Relief. The customer service was really good each time we called and needed help.
Reviewed July 18, 2017
Yesterday in the mail I received a bill from Merrick Bank. Has this one been paid? Plus I cannot get into my global account to see what's been paid on and what has not been paid on. And you guys are not open on the weekend. To date not happy.
Reviewed July 18, 2017
We have been with National Debt Relief for under a year and already have 35% of our debt paid off. I get calls all the time telling me that a deal has be struck with a collector and my verbal approval is all they need. The multiple times I have called customer service I have had great responses to my questions and problems resolved immediately. Basically in a bit shell, NDR has saved my life. I have already recommended this company to multiple people.
Reviewed July 18, 2017
The people are nice and seem to try hard. They are responsive to my calls and emails and appear to be well organized. However, their settlement process is extremely slow and prodding. I came into some money and want to "wrap things up" before the money is gone and they don't seem to move forward on my open accounts. My decision on recommendation is pending...
Reviewed July 18, 2017
I'm just waiting for all this to be behind me but appreciate all your help in getting there. Isaiah was really helpful when I enrolled and everyone there as well. I just can't wait to be debt free especially because I just found out we're expecting a baby.
Reviewed July 18, 2017
Very happy with everything wouldn't change a thing! The staff is very nice and effective on what I need and how it gets done! I've had to move my pay dates due to life at hard times and they are very helpful and willing to move my payment and to keep me informed if anything changes! Would recommend to anyone that needed it.
Reviewed July 18, 2017
A great company with outstanding customer service. I would not be able to accomplish my goal of getting out of debt without them. They were able to renegotiate my debts to an amount I could afford by making an affordable monthly payment. Their customer service team is always in contact with me providing me with updates on my account. They truly are an amazing company.
Reviewed July 18, 2017
I will actually like to thank National Debt Relief for sparing me time on paying my debts. There are sometimes that I cannot pay my bills monthly and I appreciate them for my wait. I have stopped consuming my credit cards in order to pay my debts and have learn my lesson, hopefully in a couple of months I will finally be able to finish paying my debts and I have all National Debt to thank for! Thanks for understanding.
Reviewed July 18, 2017
I called for assistance one time I wanted to adjust the monthly payment. The representative I spoke to heavy sighed several times which is rude. He also spoke down to me with just about every word he said. Again rude. I am an adult and I should be treated with respect by your representatives. In the end we got the matter taken care of. This was after being put on hold five times for several minutes. It made me question what kind of company is National Debt Relief. Al ** who signed me up was very professional and treated me with respect on each contact. I hope that I don't regret this experience any more than I already do.
Reviewed July 18, 2017
I have been with National Debt for just a few months. So far so good. I will see how things go when more time goes by. The communication has been good, I will be in contact again with questions in the next few days. I am feeling confident that my debt will be gone and I will have freedom from debt collectors.
Reviewed July 18, 2017
I was trying for two years to get organized as my hubby in nursing home then saw your ad and I am so glad I called. You have been so understanding. Thank you... I will definitely recommend you to all my friends and family.
Reviewed July 18, 2017
They helped me and my husband with our debt and explained every detail we needed to know, we are almost done paying off 3 creditors. I recommend this to anyone that is trying to pay off their debt so we are very satisfied with our experience!!!
Reviewed July 18, 2017
I say this now, because I have not seen or heard any progress on fixing my credit score. Or the Credit cards being reduced. Please if you can give me updates and maybe I'll change my rating. I am upset by this and want it to be fixed ASAP. PLEASE SEND ME PROGRESS!!
Reviewed July 18, 2017
I am coming up on finishing my program. All staff I have spoken with during my time in the program were always extremely helpful and professional. I am grateful for everyone's help and would definitely recommend to others. Thank You All!!!
Reviewed July 18, 2017
I've been in the program for about 11 months and already 33% of my debtors have been taken care of. So far I'm very happy with the results. If things continue as they have I should be finished with the program within another year and a half. This will relieve me of a lot of stress. I would highly recommend National Debt Relief to others.
Reviewed July 18, 2017
I do not remember being told that I would be getting 1099 C's on the debt I owe. Because of this I found myself with a large bill from IRS... Which then caused me to lower my deposits to you. I was told that it would not cause me to go beyond my finish date of Oct. of this year. Wrong... Now you told me it was be Feb. 2018.
Reviewed July 18, 2017
I was deeply in debt from "helping" out a "friend", but didn't want to file bankruptcy. National Debt Relief was a big relief to me in getting my financial affairs in order. After three years of regular, affordable, payments, I am completely debt free. I highly recommend them!
Reviewed July 18, 2017
Team is very informative and helpful to explain each client's issues and how best to settle the debt. They will keep you informed of the status while dealing with the different clients. Team does a great job if you have clients calling or trying to contact you about payments, it is handled and stopped immediately.
Reviewed July 18, 2017
Since day 1 they have been nothing the best. They have worked with me even during my hardest times and are getting me thru the biggest hurdle in life... debt. I would recommend them to anyone. When I have question they answer them. If you're in trouble go with them!
Reviewed July 18, 2017
They are always polite and professional and they care about me being financially successful. Dealing with creditors is scary and NDR has always helped me and taken the stress away. I can afford payments and am not stressed out monthly. I am so happy I joined them to pay off debt! I highly recommend National Debt Relief.
Reviewed July 18, 2017
I have been pleased with the customer service I have received over the last year and half. I feel like the reps want the best for my financial independence and are working with my creditors to achieve that. I think that National Debt Relief is a respected program and I haven't had any negative feedback from my previous creditors and I no longer hesitate when I have to answer my phone because I know it won't be a collection call.
Updated review: Aug. 27, 2017
I was unaware until today that a 21% fee of the total debt was charged. Today it was explained to me from a rep. She actually was the best and informed me well today. She should be commended. They have resolved 3 out of 11 of my accounts about 1 a month. I have added additional monies in my Escrow account and only wish more aggressive activity at settling more accounts.
Original Review: July 18, 2017
I called them to let them know I installed extra $5000 in my escrow account. She was very upset, said "That's not how we do business." Said they would have to send them the monies and send it back to escrow. Escrow company is right here in Tulsa. Why I did that, said they were waiting on paperwork I have sent 3 times. I am not happy.
Reviewed July 18, 2017
This program is absolutely amazing!!! You provide your information and NDR does all the work for you. They find many ways to contact you about your account, just to check up or help with account information, and try their best to provide you with the best options for your income. Depending on your payments and consistency you get offers for loans to help pay your debt and build up your credit sooner rather than later. I started one year ago and they have already settled and paid my accounts and provided a loan company to help build my credit. This program is amazing, I would recommend it to anyone in a heart beat!
Reviewed July 18, 2017
My husband and I have been in the program for almost 3 years and they still haven't settled our last account. The money is in there and we don't know what the problem is. Also, the term they use of "settle for 50% of the original loan" is garbage. We had 8 accounts with them and 1 settled for 50%. Every other one has settled for WAY MORE. By the end of the program we saved less than $500 out of $18,000. Now we have given them an extra $1500 and 2 additional payments of $388 on top of our original agreement. We just want this to be over already!!! Settle the last account that we entrusted to you. The timely manner is RIDICULOUS!!!
Reviewed July 18, 2017
I signed up and my money is drafted each month but I really don't hear from them in any way besides that. I have only been enrolled for going on 3 months. Perhaps when I am in longer I will hear from them more. I got the initial paperwork and guide when I signed up on what to do and say.
Reviewed July 18, 2017
The team at National Debt Relief was kind and encouraging, they are extremely knowledgeable and service oriented. They walk you through every step of the way and their guidance makes the process so seamless. Thanks to them my credit card debt is all gone, couldn't be happier that I went to them for help! :) Thanks again!
Reviewed July 18, 2017
I have been in the program for about four months and they have helped me cut off above seven thousand dollars of my original debt. The experience has been easy. Representatives are always willing to explain and go into details to make sure I understand the plan and my options.
Reviewed July 18, 2017
You are awesome! Doing exactly what you said you would do. So helpful with any situation I might have. Very kind, loving and informative customer service. I love you all. I tell everyone about you and how you're repairing my credit. I've been bombarded with other debt relief programs by phone and E-mail. I tell them nothing compares to you all. Thanks again.
Reviewed July 18, 2017
I feel so relieved knowing that all my debts are being handled by a trustworthy company. One year and 4 months has been pure professionalism. From the moment of settling with offers to calling the customer to review the offer. They are amazing.
Reviewed July 18, 2017
Answer questions quickly. Very good customer service. I have already gotten settlements on two of my accounts. They are always quick to get back to me when there is a problem, of which there has been few. The people I have spoken to are always polite and willing to help.
Reviewed July 18, 2017
Over the course of this process we have had several questions and issues. I have either called directly or sent a message. Both times I spoke with a representative that was most helpful and courteous. My calls were returned promptly. Great job!
Reviewed July 18, 2017
I am pleased with the customer care team. They are always available. I am hoping that all my problems will be resolved. I have yet to see this. I have been making every payment on time so I hope my faith pays off.
Reviewed July 18, 2017
I enjoyed working with National Debt Relief. I wanted to be responsible and get my debt resolved without filing for bankruptcy. I found National Debt Relief on the Better Business Bureau with stellar ratings and testimonials. If bad remarks we made, I liked how National Debt Relief responded to them. They made making payments easy and they asked for my approval prior to negotiating with creditors. They handled all settlements of accounts and kept me updated. They are awesome!
Reviewed July 18, 2017
Working with National Debt Relief has been very simply and they have made the process very manageable. There has not been a situation with my creditors that has not been able to be resolved. I would recommend them to anyone in need of financial assistance.
Reviewed July 18, 2017
Overall they did fine, acct was to be over & done w/ over a year ago. For some reason they keep telling me, "Last acct wont agree." Had enough money in the acct to cover, but they didn't, so my acct is still open, long past due & no settlement & they don't contact me!
Reviewed July 18, 2017
Score has went up 100+ points since I've signed up with the program! They're very helpful and informative. They work with me in scheduling payments and being current with my deposit schedules. I would definitely recommend doing business with them.
Reviewed July 18, 2017
I have only made two transfers to my account. So, I feel I cannot make a true evaluation at this time, that being said, I would say that so far so good. Everyone I have had contact with has been very professional and helpful thus far.
Reviewed July 18, 2017
It's frustrating that my creditors are putting negative account info on my credit report, during your negotiations with them. Your company should be able to assist me by asking them not to report this on my credit report. When I called to ask, I was basically told it was not your problem but mine? So instead of my credit getting better, it's getting worse.
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