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National Debt Relief Reviews

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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 271 Reviews 53635 - 53835
    Verified purchase
    StaffTransparency

    Reviewed July 19, 2017

    This company and its employees have been a God sent. They explain things where anyone can understand them. They keep you up to date. They will call you when get a new deal to see if you approve before they go through with the deal with the other company.

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    Reviewed July 19, 2017

    So far nothing has really happen. I've only been in this program for a couple of months but things take time with patience & I'm looking forward to sticking with program & giving National Debt Relief a chance to set me free from debt.

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    Customer ServiceStaff

    Reviewed July 19, 2017

    National Debt Relief have save my life. I was in a bad situation. Didn't know where else to turn to. When I call and spoke to a young man by the name of Earl ** we spoke for an hour and he give me all the detail, set up all the arrangement and I agree. I paid so much every month. They do all the calling, all the arrangement with the creditors and keep me inform of what they were doing each time. It's now one year and all my credit cards are paid off all 14 cards. Thanks to the team at National Debt Relief. I thank them so much. God bless you all.

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    Customer ServiceStaffProcess

    Reviewed July 19, 2017

    So far so good. Easy to follow progress through their web page. Looking to have my debts settled within the next four years. Always friendly and quick to answer questions. You always know where you are in this process. I'll stay the course and be debt-free.

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    Reviewed July 19, 2017

    I am almost done with my payback. It has been without any big problems. I am happy to have had the help and I am more happy to be done with it. The payback did take longer than was originally quoted, but that was because I could not afford to make giant payments.

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    Customer Service

    Reviewed July 19, 2017

    Help when you needed! - not to add their excellent customer service. Highly recommendable for those with financial debt issues. They will give you an honest review on how to lessen and tackle your obligations from the get go.

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    Reviewed July 19, 2017

    I was treated with respect. Never at any time did I feel like a deadbeat. I was able to pay on my debts. I am hoping my credit rating will now improve to what it was before I got into debt trouble. Thank you!

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    Staff

    Reviewed July 19, 2017

    The people are always helpful in helping me find the best solution for my needs. They are very patient and concerned about my needs??? Thank you for the service that you have given me. It's been hard but hope to see the finish line soon.

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    Customer Service

    Reviewed July 19, 2017

    So far everything is great, I was really in a bad place as my credit and credit card the biggest mistake in my life. When I heard about this program I decided to call and I'm really really glad I did, I can't be more relieved. Thank you sooo much!!

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    Customer ServiceStaff

    Reviewed July 19, 2017

    I contacted my representative to change my billing message. He told me I had to call customer service, but your hours are outside of Pacific work time. I called and left messages for your customer service team but no one has called me back. I would really like to pay my bill but no one seems to want to contact me back.

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    Verified purchase

    Reviewed July 19, 2017

    National Debt Relief has been pretty good and nice. We were getting in a hole with a lot of debt and we needed to get out. But as we're going through the program with NDR, the fact that they told us to make small payments on our credit cards made all of our credit cards delinquent. We did that for the amount of time they told us to and I found our credit now is horrible. We had an unexpected move come up, so getting a house and living have been horrible to go through because of our credit.

    NDR made it sound like as long as we did a small amount to them, the credit cards would have been fine and the companies wouldn't have marked us as delinquent, but that's not the case. With the few setbacks of our credit being extremely horrible right now, working with NDR has been rough, but otherwise our experience with NDR has been pretty good. We did four credit cards with them and it'll be a year of us being in the program in September. Two of the cards are already settled and we're working on the last two. NDR is a good company but they should work out a deal with the credit cards to where they will not mark our account as delinquent or hurt our credit, because we are going through a program with them where they should be protecting our credit from that.

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    Customer ServiceTransparency

    Reviewed July 18, 2017

    The experience was very awesome from the beginning but somehow I wish to be communicated with more frequently in terms of what's happening with my account. This is only problem I have an issue with so far. Overall the Customer Service from the initial stages made an impression on me.

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    StaffProcess

    Reviewed July 18, 2017

    I have only been a customer of National Debt Relief for a few months and already have a settlement with one of my creditors. They have always been very helpful and understanding throughout this process. I'm hoping to have avoided a terrible debt situation I was putting myself in with their help!

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    Reviewed July 18, 2017

    I have had excellent success with National Debt Relief. They keep me informed of any offers from debtors and how much I have already paid off. They also keep me informed of balance in account, also any amount I need to add to it.

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    Lori increased rating by 3 stars.
    Customer Service
    After a positive interaction with National Debt Relief, Lori increased their star rating on May 28, 2018.

    Updated review: May 28, 2018

    A few weeks ago I submitted a negative review regarding National Debt Relief (NDR) for having a slow rate in reaching debt settlement agreements my creditors. Offering outstanding customer service to clients really matters to NDR. Since the review, NDR completed 3 debt settlement agreements within the last week. Thanks NDR for your outstanding service and follow up calls!

    Original Review: July 18, 2017

    I've been a member since November 2016. Only 3 creditor settlement negotiations out of 7. Credit rating has dropped significantly. Not much communications to inform me of status. Don't feel enough actions are taken to make negotiations to creditors. Still receive harassing calls from creditors.

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    Reviewed July 18, 2017

    Once I set up my account and returned all necessary statements and forms, I haven't heard anything from National Debt Relief. My credit was fine but about to go downhill when I contacted NDR. It has been left to me to deal with my creditors when I understood that they would negotiate on my behalf. I am considering changing the way I am going about this.

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    StaffTransparency

    Reviewed July 18, 2017

    When a crisis comes in life, finding not only help for your problem, but excellent help, is almost impossible. With NDR I have found that excellent help with people who are professional, knowledgeable, kind and understanding. They made a very difficult situation and decision, transparent and straightforward, while being courteous and honest. Mere thanks does not seem enough for these wonderful people, and the service they are offering.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Awesome experience, customer service is great. They are really there to help you in your situation. I was terrified about going through this, but they have helped me through this with kindness and caring. Every time I have called they have been very helpful with what I needed to tell them.

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    StaffProcess

    Reviewed July 18, 2017

    Everyone was helpful in the process from the start to the welcome packet that we received. Hopefully by doing this debt consolidation it will help get us back on our feet to a better life and be more on a budget.

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    Customer Service

    Reviewed July 18, 2017

    3 years ago I'm in debt of around $80,000.00 in credit card bills, and I call National Debt Relief asking them to help me out in my situation. They enrolled me for 3 years and they work with the credit card company on my behalf. After 3 long years I'm debt-free. So if you need help call them, It did works for me. I'm stress-free this time.

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    Transparency

    Reviewed July 18, 2017

    What a relief to finally have a clear end in sight to our debt! Through the headaches of trying to figure out how to pay multiple minimum payments that added up to a double car payment this has been one of our better financial decisions!

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    StaffTransparency

    Reviewed July 18, 2017

    I have never worked with a company that is so professional and courteous. Every time I have spoken with someone they have explained everything in ways that I understand. I appreciate you and your company. Getting out of debt is very important to me and I didn't know how I was going to do it until I found your company online.

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    Price

    Reviewed July 18, 2017

    After careful consideration of choosing either bankruptcy or debt collection, I went with what reviews said was the best on the market and I found that this one was it! Although, it has been tough paying them so much when California is so expensive, I finally got into a groove when I am offering them more a month because I can responsibly afford it! I have seen my credit score go from red to orange, and I am hoping soon enough, I will be back at green!

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    Staff

    Reviewed July 18, 2017

    I have had tremendous success with National Debt! I have been enrolled into the program for one year now. They are extremely helpful and very honest. I have paid off several debts. Thanks to National Debt Consolidation, without any problems so far!!!

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    Process

    Reviewed July 18, 2017

    Signing up for the program was easy. I was a little skeptical since I have been taking a beating financial for the last few years. Honestly, I had nothing to lose. Got an email last week with a offer from one of my credit card companies to settle my account for a little of $12k, which ultimately saved me over $14k. We will see how my other credit card issues work out.

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    StaffTransparency

    Reviewed July 18, 2017

    Took care of my debt. Real pleased. Frustrations at times... different people tells you different things. For example... I was told my debt suppose to clear at certain time with consistent payments yet when the time comes they said I still owe more. Very annoying!! It is like there is a poor record keeping!

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    Nancy increased rating by 1 star.
    StaffProcess
    After a positive interaction with National Debt Relief, Nancy increased their star rating on Jan. 31, 2018.

    Updated review: Jan. 31, 2018

    I only have one more Creditor to get on board regarding my program. I could not be happier with the results in my program. Hopefully I will be through with the program the end of this year or the first of next year. Thanks to National Debt Relief.

    Original Review: July 18, 2017

    I have never really understood the whole process of the settlements. It seems to me they are a lot of extra charges for settlements made. I have had to work with so many of the staff to get them understand my payment schedule, and when I can make deposits. I think I understand the way it works now, but it has been a rough road. Each person you talk you get a different story... Anyway, I have been able to make my payments.

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    Staff

    Reviewed July 18, 2017

    We were drowning with bills. I checked National Debt Relief website, within a short period of time I was already communicating with a representative. They have already negotiated with 2 of my creditors. I am very please that they were able to help us.

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    Customer Service

    Reviewed July 18, 2017

    I have dealt with National Debt Relief for a couple of years and they have been fantastic. When I found myself overwhelmed. I have nothing but a good experience with them. Any questions they were right there with the answer. All I can say to thank you so much for all your help.

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    Transparency

    Reviewed July 18, 2017

    I was very pleased with them. They moved fast and kept me up to date on my account faithfully. I often believed I would be in debt forever, but that was a myth. They helped me get rid of debt in a few years.

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    Staff

    Reviewed July 18, 2017

    Everyone is amazing!!! I love all of the support and follow up. Every time I speak with someone I get answers and not passed off to the next person. I already received some settlements and look forward to more. This is by far the best option that I have went with.

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    Transparency

    Reviewed July 18, 2017

    I recently became a single mom of 3 and before defaulting on payments since he refuses to help pay the credit cards, I asked for help and I am happy I did because I got approved for help & I was able to pay my rent on time and keep my car payments on time as well. I know it'll take a few years to clear up on my credit report but it's better than bankruptcy.

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    Process

    Reviewed July 18, 2017

    Happy with the debt reductions but am not happy with how long the process is and how badly it hurts your credit. Also all the fees you pay you would have been better off to try and negotiate with your creditors yourself. The program lasts for 3 years at the least. Then after those three years you can try to rebuild your credit score. If I had to do it again I would not have signed up for this.

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    Customer ServicePriceStaffProcessTransparency

    Reviewed July 18, 2017

    National Debt Relief has been great to me. Their customer service representatives have always been very helpful. They explain each step of the process and will answer any questions about the program. Due to a serious health problem, I was using credit cards to pay medical bills to groceries. Being ill in the USA is very expensive, even with health insurance.

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    Customer ServicePriceStaff

    Reviewed July 18, 2017

    I have had a huge burden lifted from my shoulders. In August of 2014, I had debt from medical bills, a credit card, and private student loans totaling over $17,000.00. I had a lot of trouble paying each one on time. I struggle daily with adult ADHD and my executive functioning skills, like being timely with financial obligations, are poor. I work a lot harder than the average person to keep on top of these things. Paying bills/debt may seem like common sense for most, but it's like calculus to me. I couldn't make enough of a monthly payment to actually pay down my debts. Interest just kept accruing and I felt hopeless. On top of this I had (and still have) my 6 figures of consolidated federal student loan debt.

    I'm nothing special. I'm lumped in with the millions of other highly educated, indebted, and grossly underpaid Americans. Still, you have to do everything in your power to make positive change. The stress of working 50+ hours a week, watching my paycheck come in and go right back out, knowing I was 30 years old with zero savings - I was depressed and anxious, and desperately needed to be proactive about changing my sorry state of being. I researched debt consolidation and National Debt Relief was the only one with excellent reviews.

    Everyone I spoke with over the phone at National Debt Relief were incredibly helpful, compassionate, REAL, and understanding of the emotional cost of drowning in financial debt. I was given an exact amount of what I would need to pay with an estimated end date of August 2017. That 17K of debt was GONE by April of 2017. Budgeting was hard, but so incredibly worth it. National Debt Relief settled my debts for FAR LESS than what I owed saving me almost $7,000. The money I was giving to National Debt Relief during that time is now being funneled into my savings account as I got used to the budget I was on for almost three years and have no reason to change it. The comfort of knowing I have a small savings, means the world to me. I wish I could meet the people who were so helpful to me and hug them. My quality of life has increased and I'm grateful.

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    Reviewed July 18, 2017

    I am very pleased with the progress of my consolidation. 4 out of 6 accounts have either been paid off or are in the process. I would recommend this company to anyone needing help in settling debts. I will be helping to get my father set up very soon.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Easy to work with!! Would recommend to friends and family. Very knowledgeable of situations. Had everything ready in timely matter. Extremely great customer service. Helped me out tremendously. I couldn't have done it without their help. Can't wait till I'm in a better financial place.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I am pleased with the service and will hopefully have some creditor payoffs or settlements. I have already had one settlement and have authorized another settlement for the next few months. This has been a tough year for us and we appreciate the financial assistance to stop the annoying phone calls and mail correspondence. Thank you for providing good service.

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    Staff

    Reviewed July 18, 2017

    I have been using National Debt Relief for some time to help me deal with debt incurred while helping my ill and dying parents. NDR has been helpful, flexible, and helped me keep my sanity. I would recommend them to anyone with money stresses.

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    Reviewed July 18, 2017

    The service that your company provides has been an invaluable help to me restoring my credit. I love not having to deal with my creditors and every chance the company gets it offer me a chance to pay off a creditor.

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    Staff

    Reviewed July 18, 2017

    They helped me eliminate my debt in 2 years and worked with creditors for me. They were excellent! I give this company 5 stars! I recommend this for anyone overloaded in credit card and loan debt. They will work with you to payoff everything faster than on your own. They work with creditors to reduce the total amount owed and settle all debts. Thank you.

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    Reviewed July 18, 2017

    Currently we have been making payments for a year into the Global Solutions account. We have had 1 creditor that has come to an agreement for payments. I am unaware of how many creditors are still trying to be paid and where we are with moving forward. Who has been contacted? Who is working on getting an agreement? Where do we stand right now with our credit. Our credit scores didn't take "a little hit". It was significant and we couldn't co-sign for a student loan for our daughter. It has been frustrating paying into an account and not knowing where we stand or how long this will take.

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    Delores increased rating by 2 stars.
    Customer ServiceStaffTransparency
    After a positive interaction with National Debt Relief, Delores increased their star rating on Aug. 29, 2017.

    Updated review: Aug. 29, 2017

    I was surprised and pleased to see a debt resolution so quickly. Also, the last person I spoke with was very kind and helpful. I look forward to hearing from you that more debt resolutions have been made. I am glad that your services are available.

    Original Review: July 18, 2017

    No communication. It would be helpful to have updates and to know what you all are doing. I feel like I am left in limbo. Also, my last verbal contact with one of your reps was very unpleasant. She was neither kind, understanding or compassionate. This is a very stressful time for your clients and needs to be dealt with in a respectful manner. This is no place for people who consider this just a job!

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    PriceStaffProcess

    Reviewed July 18, 2017

    I was treated with respect and professionalism. They answered all my questions and were supportive through the whole process. I was on debt about $60,000, and they helped negotiate with my creditors and I only ended up paying about half of that back. With the fees and the loan I got to speed up the process, I ended up still paying about $60,000, however my creditors were off my back and the interest charges stopped.

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    Transparency

    Reviewed July 18, 2017

    I called National Debt Relief, I was treated with respect. All my questions were answered. I felt at ease with my decision using National Debt. Erica explained everything with great detail. I was only able to pay the minimum on my debts. I would recommend to my friends.

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    Reviewed July 18, 2017

    My experience so far has been very professional and understanding to my needs, my payments are reasonable and were setup with absolutely no fuss or confusion. They sent me guidelines and sample letters and lines to communicate to my creditors. Impressed how easy it has been so far.

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    Staff

    Reviewed July 18, 2017

    Best thing I EVER did... Everyone really wanted to help. Very good experience. Everyone I came in contact with was professional, courteous and knowledgeable. If you are contemplating a debt relief program, this is the one! Good company! I trust they will help you get out of debt.

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    Reviewed July 18, 2017

    National Debt Relief seems a little bit slow in contacting my creditors. I will continue to monitor their program that I have started. I hoping good success in this program. I want to give a good report to all my friends.

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    Reviewed July 18, 2017

    I am very satisfied with what has happened so far. Things are turning out better than I thought. At first it was kind of scary but now that things are getting settled I am very pleased. You have more rights than are told you. Listen to your case manager.

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    Reviewed July 18, 2017

    The hardest part was waiting on that first settlement. Just to see if enrolling in the program was worth it... It was! Thanks NDR for easing my debt worries. Can't wait for the next settlement to post. I would recommend you to anyone going through what I was.

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    Customer ServiceStaffProcess

    Reviewed July 18, 2017

    Mr. ** was very helpful and thorough in explaining the process of getting closer to financial relief. The company was very friendly, and knowledgeable in their business and made it easy for me to understand. I was very happy with my conversations and experience with this company. My mind is more at ease knowing that the right help was given to me.

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    StaffTransparency

    Reviewed July 18, 2017

    They are great so far no problems. Helped me out. They keep you informed and a helpful nice people to talk to. They explain everything to you. Thank you a lot Tom ** and the collectors quit calling!!! Thank you.

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    Staff

    Reviewed July 18, 2017

    Excellent service - everyone has been very professional and I have been treated with the greatest courtesy and respect. This has been a very trying time for me and it is now possible for me to see the end of my debts.

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    Reviewed July 18, 2017

    Originally I signed up for this service under the impression that I would save money and was paying a monthly service to NDR for services rendered. Now I am finding out they take a significant portion of my money as a negotiation fee. I am paying them almost $4000 to satisfy just over $10k in debt. Never. Again. I am finishing my current repayment agreement, as that negotiation fee has already been taken from my account, and not signing another, not enrolling any additional debt. I can and will correct my debt and credit on my own.

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    Reviewed July 18, 2017

    Well I find it strange your statement says I recently joined. I joined almost 3 years ago. Everything has gone along Great until about 2 1/2 months ago. I made a 3k deposit to get this completely finished and Know with only Two accounts left, you seem to have dropped the ball and are doing nothing to get the last to negotiated.

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    Customer ServicePriceStaffProcessTransparency

    Reviewed July 18, 2017

    I'm a first time user for this program. I will say, “Do they resolve debt, yes." Communication could be a lot better. No one can ever tell you exactly what's going on. I've sent multiple emails with a generic response and no follow or email back. Also when calling in I have to repeat the same information 5 or more times to just get to the person that can help me. The employees seem to know what they're talking about but if you're looking for a program that keeps you in the loop with updates look elsewhere. When an account is settled they will call you to see if it's something you're interested in but other than that, that's all the communication you should expect to receive. The original person you talk to to set up the account will be the first and only time you all talk. They are quick to respond be when something is needed in regards to processes to follow.

    The start of the program I was given empty promises that you wouldn't receive any charge offs on your credit and you will. If you mention anything about your credit report they all have a script they say and won't help at all. At times I've thought I could resolve on my own because at times it seems like they sit there and let the interest pile on. It's nice to have someone or some people take the stress away from you and take care of everything but it doesn't help when there is no open communication about what's going on with your account.

    This program has settled 4 out of 8 accounts for me so I have 4 more to go. The last account that was settled was not a smooth process. I got a warrant for debt on my door but my team couldn't call and let me know, "We’re in negotiations. You may receive something from this creditor." It was a complete shock and scare. They did settle the account in one week but makes you think... why were they able to settle that account so fast but with others it's taken a year or more. Take the feedback as you will. There are both good and bad.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    National Debt Relief has been helpful in resolving my debt issues. Customer Service is always friendly and helpful and answers any questions I have to the best of their abilities. I would and have recommended it to friends and Family. It is overall a good service.

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    Staff

    Reviewed July 18, 2017

    Everyone has done an amazing job with keeping me informed along the way, everything was geared toward my success in my debt relief. I am very impressed and pleased with all of the services. Staff is always very friendly and patient. I surely recommend this program to anyone who has accumulated too much debt to handle on your own.

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    StaffProcess

    Reviewed July 18, 2017

    I was very impressed with the initiation advocate that helped me get started with the process for which I was able to acquire. I truly needed to pull out of debt due to a financial hardship and National Debt Relief was there to guide me with a blueprint to get me back on track financially. All I am able to say for now is, thank you, to the "Great Team" that is there for me at any given time for help when needed.

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    Customer Service

    Reviewed July 18, 2017

    Best customer service! Always willing to answer any questions you may have. Remember this is a company so they are in it to make money. You will be charged for every little thing. I'm okay with that knowing they have my back. Friends have complained that credit consolidation companies overcharge. I don't agree. They are handling a situation I let get way out of control. Glad I did this. I highly recommend if you're over your head at least give them a call.

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    StaffProcess

    Reviewed July 18, 2017

    Signed up on 4-15-17. Although NDR has been VERY prompt in taking my payments, I've seen ZERO activity indicating anything has been resolved. This will soon come to a screeching halt when I quit the program, and demand that every dime to be returned to my account!!! DON'T BELIEVE THE HYPE!!! And yes, I HAVE spoken to about four "Customer care reps" ALL WITH A DIFFERENT STORY!

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    Staff

    Reviewed July 18, 2017

    They are very knowledgeable and extremely helpful. They are there when I needed them. They are on top of their game. They are always courteous. They always alert me when something is getting ready to take place. I am very pleased with them.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Overall I've been very happy. My only complaint is they always call me at work. I mention my work hours every time but I'm always called at work. Other than that very friendly customer service. Answer any question and are helping me improve my credit.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    National Debt Relief has been an amazing company to work with. They've helped me build a plan and a path towards my financial security and have some of the best customer service professionals I've dealt with anywhere. I would recommend them to anyone who wants professional, courteous help with debt.

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    PriceStaff

    Reviewed July 18, 2017

    I enrolled with NDR in March of 2016. In a little over a year they have settled four creditors. They have always been willing to work with me to enable the settlements. A couple of times I was served with papers. Because I had also signed up with GITMO (the NDR lawyers) everything was taken care of and I never had to go to court. I was very grateful for their help. I would highly recommend to anyone who signs on with NDR to add on the lawyers. The nominal extra charge has been worth it!

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    Staff

    Reviewed July 18, 2017

    It has been 2 plus years since I have been enrolled in NDR. I have been nothing less than COMPLETELY satisfied. They have worked with me from the beginning making sure I had enough money to pay my other bills. They have answered any and all questions I have ever had. They have advised me every step of the way. I would have had to declare bankruptcy if it wasn't for them. At this point, there is light at the end of the tunnel. I am to be free of debt in several months. What a relief. I would recommend them to anyone.

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    Reviewed July 18, 2017

    The only thing I recommend is for NDR to immediately notify the creditors via a letter that they are working on behalf of the client. So far I am pleased. Many of the creditors stated that I should have went to CCCS instead and not pay someone to get me out of debt. The ratings are very good with NDR so I chose them. I am happy I did! Thank you!

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I have never been at peace than I am now with National Debt Relief! They have been proactive in settling with my creditors. I always have great customer service experiences whenever I talk to them. This company is the best company so far.

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    Customer ServiceProcess

    Reviewed July 18, 2017

    This is a very simple and painless process. The group of extreme professionals help you every step of the way and there are no questions left unanswered! Amazing company and a company who truly realizes what customer service and customer support are supposed to be!

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    Customer ServiceProcess

    Reviewed July 18, 2017

    I was super happy to enroll with National Debt Relief, as it seemed that this was the answer to my debt prayers. They stated that they could help me, however, I've been on the program for a little over three months and have only had one debt resolved in which National Debt Relief made almost $800.00. I receive debt collection calls almost every hour, sometimes more even on Sundays. I keep contacting NDR to see how negotiations are going, but the answers I get are the ones they send you in the booklet. I'm not expecting a miracle, but I thought for sure most of my credit cards would have accepted some type of payment by now. NDR makes 21% off of your reported debt, so I would think that I'd see more effort. Thus far, I've heard nothing and I'm wondering if I made an awful mistake. Now I'm in too deep and bankruptcy would be the only solution, which I was trying to avoid.

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    Staff

    Reviewed July 18, 2017

    I was very apprehensive at first to join NDR because I wasn't sure if it was the best or smartest option for me. I read a few reviews and decided to give it a shot. They told me it will take about 3 years to get out of debt but in reality it took 2. Their staff is really helpful and informative. You will be taken care of. Thank you NDR!

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    Reviewed July 18, 2017

    I joined the program when I seemed I was in over my head with some complicated debt. I am halfway into the program and still in process of trying to clear debt but so far so good. Anxiously wanted to get this over with.

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    Process

    Reviewed July 18, 2017

    I am only halfway through a 42 month process and I have been quite satisfied so far. The beginning was a bit rough, but was warned it would be so, but they were there to help me through it. Once all creditors got on board life became much less stressful! Of course I look forward to being finished and I am very thankful for all the help I have received. They have been very forthright with keeping me informed and on track. I have no problem recommending them to anyone who has gotten themselves in over their heads.

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    Customer ServiceStaffProcess

    Reviewed July 18, 2017

    The process has been stress-free. As of now, I have received excellent customer service. Representatives are always willing to assist me and answer all my questions. I'm happy that I've acquired their services. Hopefully, more people seek debt relief and have peace of mind.

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    Customer Service

    Reviewed July 18, 2017

    I really didn't have that much debt, but I had too many companies to pay off that went beyond my budget. I also wanted to avoid all their harassing phone calls as well while trying to stay in good standing with everybody that I owed. That's where National Debt Relief came in. Every time I got a letter or phone call from someone, I would send NDR the phone number or copy of the letter and they would be the buffer in between.

    Also, there were several times I knew I wasn't going to have the money to pay NDR, and I was able to stop the program several times while I changed jobs or saved up the money to pay them again. They worked with me EVERY SINGLE TIME I needed to stop my payments for a while. I never had to worry about all those companies I owed again, I simply dealt with NDR. I HIGHLY recommend this company. It's a little scary making the commitment... But they handled everything beautifully. Thank you NDR, I would recommend you to anyone as well as friends and family.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    NDR has helped us tremendously. Due to an unscrupulous bookkeeper taking out several credit cards in my husband’s name without his permission, he was extremely in debt when we were married and we weren't aware of it. She destroyed every record. We are trying to do the right thing and pay as much as we can. NDR has been the answer to our prayers.

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    Staff

    Reviewed July 18, 2017

    Yes, NDR has helped me pay off my revolving debt, has saved me money in the process, but I wish the representative I signed up with would've given it to me straight. I was told 2 1/2 years and my debt would be paid off, when it will more likely be over 3 years. Also I wasn't told that you would be asked to give more money than the monthly amount you agreed to. I guess at least those debts will be paid.

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    Customer Service

    Reviewed July 18, 2017

    Once they got info I was never updated. Debt companies calling but I was told not to answer calls from them. I still do not know what the next step is. I just know money is taken out of my checking account. I don't know even know if creditors accepted National Debt Relief offers.

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    Customer ServicePriceProcess

    Reviewed July 18, 2017

    Around three months ago I rate my experience as 5 stars, however I think totally different now. I have enrolled in the program in August 2016, my debt was around $18k and I started making monthly payments of $400.00 which was much better than what I was paying to CC companies before enrolling. By the 6th month I have 2 out of my 5 CC resolved... NDR charged 25% of the total debt at the moment (it got increased in the last 6 months since it is a requirement of the program), I was ok with that because I had less stress than what I had before...

    The problem started when back in March - April I received a summon from the court from Amex, thanks God that was one of my questions when I enrolled, so I got enrolled in the legal program they have for an extra $12.00 fee monthly. However due to the lawsuit they "needed more money to negotiate" and that is when they called me and said that I qualified for a loan.

    I have no choice but to take the loan for $13k with a really high interest that I would finishing paying $20k. Besides I have to wait until the end of the year so the companies they settled for less will send 1099's (meaning that I "earned" money) so I would have to pay taxes on it... That was one of the questions I have while enrolling and they said that you just need to fill out a form, however when I addressed my concern now, they said they are not tax experts.

    I just "graduated" from the program last month... I would said I am not satisfied at all with it. When you enrolled they assured that your credit will be messed but making affordable monthly payments for three years you will be debt free... I ended up owing more than what I owed before enrolling and it will take me 5 years now due to the loan. I felt that I have no other choice but keep going and try to put some extra money in the loan capital so try to pay less. My recommendation to anyone is try to call CC companies, they would work out with you!!!

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    Customer ServiceStaffTransparency

    Reviewed July 18, 2017

    A wonderful experience as both men I spoke with were extremely helpful and explained everything clearly and had no bother or hesitation if I needed things explained again. Very patient, beautiful manners and never rushed me. It was the best phone I ever had dealing with financial issues. Thank you so much.

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    Customer ServiceProcessTransparency

    Reviewed July 18, 2017

    During my entire experience with National Debt Relief I have been treated respectfully, and not talked down to or lectured. All aspects of the program were thoroughly explained to me and all of my questions have been answered anytime I've had one or many. I am very pleased with my experience, thank you for your professionalism and exemplary customer service.

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    Process

    Reviewed July 18, 2017

    It's early in the process for me but I've had a good experience so far. They've settled a couple accounts and have been understanding to my limited cash flow in the process. I feel encouraged that this will work out to be a beneficial move for me. Long way to go yet though!

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Signing up was easy and the service team was helpful in helping to understand the steps I needed to take. I am not receiving collection calls which I was concerned about. I have been enrolled for 3 months. I would score higher but as of yet, none of my accounts have been cleared. I will be really happy when I can start seeing those results.

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    Reviewed July 18, 2017

    I have not been with them long enough to know how they will be at the end. I am happy so far, but have several accounts still pending. One account is Chase which claims they don't work with this company.

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    Transparency

    Reviewed July 18, 2017

    At first I was having second thoughts about contacting NDR because I didn't have any idea how they could help me solve my BIG DEBT problem. Finally I called... Everything explained to me... And now I'm very happy that I contacted NDR to help solve my debt problem. Everything is going good so far. THANKS TO NDR!!!

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    Staff

    Reviewed July 18, 2017

    They were always professional and tended to my needs. They made you feel at ease in a stressful situation. They worked with you. I have send several referrals to them. I am glad I found National Debt Relief.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    People were very helpful when we first enrolled. We haven't heard from them in 2 months which isn't a bad thing. We did communicate via email and they responded very quickly and took care of the concern. We look forward to having our debt resolved quickly and we can rest easier knowing we took this step with our finances. Thank you.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Everyone at NDR has been extremely helpful every time I call or have questions. They have worked with me with payment amounts, when I got divorced, not only did they postpone my payments for three months, they also advanced payments to one of my creditors to ensure I did not lose a large settlement offer. They are extremely professional and understanding and I would absolutely recommend them if you are in a bind like I was with my credit card and medical debts.

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    Roxanne increased rating by 2 stars.
    After a positive interaction with National Debt Relief, Roxanne increased their star rating on Aug. 5, 2017.

    Updated review: Aug. 5, 2017

    I spoke to Rodney today who was able to help me completely and was sympathetic and conducted himself professionally. Thank you.

    Original Review: July 18, 2017

    I signed up almost two years ago, in August 2015. I still have debt that they are still working on -- at least I hope they are. My credit is still crappy because I had a lot of debt but I hope by this time next year I will be debt free. Thank you so far.

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    StaffProcess

    Reviewed July 18, 2017

    From when I initiated the program, I have received professional, courteous responses from all whom I have had contact with in your organization. During this trying time. Thank you for having top notch personnel within your organization. Thank you again.

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    Staff

    Reviewed July 18, 2017

    I am very happy with the support I have received from NDR. They are honest, supportive and WANT to help you! I appreciate their willingness to work with you and they accomplish more than anything I could have done on my own. Thanks to this opportunity, there's a light at the end of the tunnel!

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    Customer ServiceTransparency

    Reviewed July 18, 2017

    I haven't heard from anybody in months. I have no idea what is happening with my account. I was supposed to be done in October and I don't know what is settled and what's not. I have given my cell number and repeatedly ask them to call that number. Still no communication.

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    Reviewed July 18, 2017

    Recently enrolled - just a few months and already have my first settlement offer which is half of what I originally owed! Hopefully this will continue with the rest of my debt that is enrolled but it appears we are off to a great start!

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    Staff

    Reviewed July 18, 2017

    I have been a client of NDR for about 3 months and everyone I have spoken with or emailed has been SO helpful and responsive to my questions in such a timely manner! I am happy I am a customer of this awesome group!

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    Reviewed July 18, 2017

    System works well for you, but destroys credit score. They will cut your credit debt by a lot. We are paying our debt off pretty quick. I am very happy that we are getting our debt gone, but it hurts knowing what it is going to take to rebuild our credit. We will have negative marks on our credit score for a while, because it goes on your credit score as the company agreed to settle for a lesser than owed amount.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I have good experience with customer service when I call. They are courteous and give me the answer to my question right away. I was never on hold for more than 2 minutes. The person on line is very knowledgeable.

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    Process

    Reviewed July 18, 2017

    This is a tough program to complete. Glad to have made it! I felt/Thought at completion, called graduation that there would be a package of paper work that would say: You have settled the debts, the debtors have received all settlement payments. Some sort of settlement certificate - proof of Action. I received a e-mail, "You graduated. Here is your overpayment check." (While pleased to be finished, this takes away from the programs class level for me). Thank You for the help. In good shape now!

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I am pleased with experience with National Debt Relief. I am still in the process of the debt relief but so far so good. They are always very courteous on the phone and eager to help me with questions or concerns I might have. I can review again when I have completed the program.

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    Customer Service

    Reviewed July 18, 2017

    Feel that the debt should be paid upfront and then payments made to the company. My credit has dropped drastically, which I knew would occur, but if they paid all the debt up front and I made my monthly payments to them, I feel it would be better. Also feel that they should be more available via email.

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    Reviewed July 18, 2017

    Don't include a Credit Union in your debts. They will sue you... It is a Federal Union. Credit cards are handled greatly by Debt Relief. I am so glad I saw their advertisement about three years ago. It has really helped me out, since I was about 88 years old when I began with them.

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    Reviewed July 18, 2017

    I have had a very good experience with NDR. All of my accounts are settled and will be paid off within another 18 months. This is just possible because I made deposits far ahead of schedule, but NDR did a great job getting settlements for my accounts. I would recommend to anyone with credit card issues.

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    Process

    Reviewed July 18, 2017

    I'm now 240 plus days into the program, and only one of my accounts have been settled. I was sold the idea that I would start to see results in 6 months or less. My credit continues to take its lumps with each past due month. Until the settlement is complete, I can't give positive feedback on this program. TBD.

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    Transparency

    Reviewed July 18, 2017

    I felt that NDR was completely transparent and honest when explaining the process. My credit score did drop, as expected, but all of my debts have been settled. I had 4 accounts totaling about $9,000 and within a 6 month period there was a resolution for each and I am now on my way to being debt free. I will make monthly payments for the next 2 years until my debts rate paid off. NDR was able to get the creditors down quite a bit on the total owed, but they do take a percentage for their services once the account is settled on top of the service fees.

    Personally, I'm happy with the outcome and I feel it was worth it. I would recommend to anyone who is accountable, responsible, and not looking for a get out of jail free card. There will be repercussions for getting yourself into debt. They aren't going to wipe the slate clean for you or give you a service for free. However, if you are patient this company will definitely help you on your way to becoming debt-free.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Whenever I have called I have been treated with courtesy and respect. The people I have spoken to have been very helpful. When settling my Bank of America account I had to send the same paperwork by certified mail at least 3 times. That was annoying. I have not heard anything lately, but now I have two accounts left to settle. My only complaint is that I wasn't told the reduction of my bill would be counted as income. That really hurt me on my income taxes for last year.

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    Staff

    Reviewed July 18, 2017

    The team has been there every step of the way, from the initial conversation to actually taking control of my debts with all my creditors. Great job! I would highly recommend National Debt Relief to anyone over their heads with credit cards.

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    Customer ServiceProcess

    Reviewed July 18, 2017

    National Debt Relief has been a great program for me. I have been with the company for less than a year but I can see the deals that have been in regards in lowering the amount of debt. I would tell all who have this problem to call and sign up because it works. Thank you.

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    Reviewed July 18, 2017

    I was only one year with National Debt and they were able to help me make settlement and get me to be less in debt. I was transferred to another agency within them to pay off the rest of my debt. I use to owe almost 20 thousand dollars. Now it's only 8 thousand. It's a huge help. Thank you National Debt.

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    Reviewed July 18, 2017

    I thought I was out of choices regarding my debt situation. Then NDR to the rescue. I'm barely in the program and I'm already getting debts negotiation processed. Definitely would recommend to anyone who needs help in any situation similar as mine. Thank you NDR for sticking up for me!

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    Staff

    Reviewed July 18, 2017

    I am very impressed with National Debt Relief and their team of associates. No one tries to push you into anything but they are very helpful. I am getting things taken care of and couldn't do it without them. My thanks to all of you!

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    Staff

    Reviewed July 18, 2017

    We have been very pleased. You have been very helpful to us. And although I have been a little short at times you have been very understanding. I will try to be on time and have the funds in my account from here on in so we don't have any issues like we had in the past.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I'm so happy I did this and used your company! My credit is on its way up! Every time I called your reps I was treated great and all of my questions were answered. I was always kept in the loop about my accounts and their status changes. So pleased!

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    Reviewed July 18, 2017

    I am at odds right now because I thought the amount of money that was paying per month was all I would need to pay to settle up my accounts. I am finding that I have to add more and more money in order for my accounts to be settled. This is just as much of a strain on me as it was before I went to you. I find myself worrying if I am going to be able to put the extra money in that is being required of me. I was told that you would put off taking your fee to later after my accounts were half-way settled. I checked my account where I only had a little over 2100 in my account and you took that for your fee and now I am stressing over where I am going to get the money to finish what I started out with y'all. I am feeling just as stressed as I was before you. Don't know what I am going to do at this point. Either way, I don't have the money.

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    Staff

    Reviewed July 18, 2017

    Thank you for such a service. This has been very humbling and painful to me. I have worked hard my entire life, raising 5 children alone and never on welfare. I could work my way out of anything except now! Your staff is amazing!

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    Reviewed July 18, 2017

    I was skeptical at first. It took about 3 years but it seems I have finally gotten my debt down. H debt. Now I have to deal with NDR fees. It has been a bit of a struggle financial but I hoping that now that I'm down to my last payment. I hope that my credit will slowly start to improve. Definitely a better option than bankruptcy.

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    Staff

    Reviewed July 18, 2017

    Excellent service. They are very thorough and calling me when there is a question or than used to be an update. I am very pleased with the service. I also recommend a friend, family member like I was I just want to be debt-free and they're doing a good job and helping me.

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    StaffTransparency

    Reviewed July 18, 2017

    Everyone at National Debt Relief was very helpful and understanding toward my situation. NDR explained everything to me and got my moving in the right direction to be one step closer to being debt free! It will feel good to know that I won't be spending the rest of my life paying off debt. Thank you NDR!

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    Reviewed July 18, 2017

    Waiting on any kind of action on their part, too bad they can't assist on funding the debt instead of having to wait for their magic number to start negotiations. Meanwhile the creditors get more vicious on collection, and making life miserable while having to wait till funds are build up.

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    Reviewed July 18, 2017

    I would say so far it's been great! Just anxious to see debt reduced and see the great results I always heard and read of. So at this time I would just do as I'm ask and I'm sure we will soon see the results. I'm looking forward to seeing my first debt settled.

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    PriceStaffProcess

    Reviewed July 18, 2017

    The process was not as time consuming or degrading as I thought it would be. I did not feel like I was at a dead end as far as my financial situation is concerned after speaking with the representative. NDR gave me hope to make daily life more affordable.

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    Staff

    Reviewed July 18, 2017

    This has been a easy transition for me and my husband. Also knowing that we will be debt free in a short amount of time. Every representative I have spoken with has been extremely nice and helpful to understand our situation. I have already recommended you to several of my friends that's having the same situation. Thank you again for all your help.

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    Staff

    Reviewed July 18, 2017

    National Debt Relief has made it easier to pay my bills. Everyone is so nice. Thank you for being so understanding. Without your help I was headed for bankruptcy. Thank you again for all the help in getting me debt free.

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    Customer Service

    Reviewed July 18, 2017

    They have taking care of the finances that I had but there is one that needs to be taken care of and I keep sending them emails of the collection committee and they tell me they can't do anything yet. Supposedly two of them was closed out this month and I'm supposed to have one closed out next month so I'm hoping they will get this taken care of shortly. But so far everything's been good. Thank you.

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    Process

    Reviewed July 18, 2017

    Having been considering many options coming across National Debt Relief seemed to be the step for me. Enrolling was easy and they made sure to tell me what I needed to understand of the process and that it would not happen overnight. I am excited about the process and getting the help to get out of debt.

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    Transparency

    Reviewed July 18, 2017

    The performance is a average acceptable. The only problem I see is the counselors or negotiators have not contacted me and an extremely long time to let me know and keep me on the updates as to what accounts have been paid what accounts are still open what and no negotiations are going on. That is the only problem that I see.

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    Customer Service

    Reviewed July 18, 2017

    I have been helped each and every time I have called. I have only made one deposit so far. So future experience is limited. I will keep in touch as time goes by. I'm sure that my experience will continue to be well received by National Debt Relief.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Anyone that I call at National Debt Relief are really helpful, courteous, and professional. They put me at ease with their response to the issues or questions I have when I call them. I never have to worry about anything because they are always there to help me. I have never had any issues with anybody that I had to talk to.

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    Process

    Reviewed July 18, 2017

    When I first started with National Debt Relief they have been good to their word in explaining the entire process as well as having kept me updated on any changes that took place. They also have been good in keeping me informed on the settlement that each card company settled for. Also they have been very good in keeping me in the loop as far as what I needed to do. It has been a pleasant experience dealing with them.

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    Customer ServiceTransparency

    Reviewed July 18, 2017

    Was able to clear up debts faster than originally projected, was told around 48 months and it took us less than 30 months. Easy to work with and always there to answer questions. Would and have recommended to others who have also used their services successfully.

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    Customer ServiceProcessTransparency

    Reviewed July 18, 2017

    From pretty much the start my experience has been excellent. The program was thoroughly explained and the steps to get enrolled and thru the program were clearing outlined. The customer service is top notch. Every time I call I always feel valued and my questions answered thoroughly. I already have two resolved creditors since enrolling a year ago. I am 100% thrilled with NDR.

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    Reviewed July 18, 2017

    National Debt Relief has been very easy to work with and seem to legitimately care about me. They have worked hard to get settlements from my vendors. Enrolling with National Debt Relief was very easy to do and didn't take that long. Just follow their simple instructions and you're on your way to becoming debt free.

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    Staff

    Reviewed July 18, 2017

    I enrolled with National Debt Relief in March 2015 after undergoing major surgery that rendered me temporarily disabled and financially strained. I found National Debt Relief was a beneficial option as opposed to going through bankruptcy. Their staff negotiated reasonable settlements with my creditors along with affordable monthly payments for myself. They even contacted me about a medical bill that I was not aware of and allowed me to factor that bill into my payment plan. I can happily say that now, a little over two years later, my bills have been paid off and I am one more step closer to being debt free. I would recommend National Debt Relief to anyone seeking to become debt free.

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    Customer Service

    Reviewed July 18, 2017

    I have entrusted certain financial affairs to you folks. So far so good. I'm often out of contact as I work in other countries and in very remote regions within those countries. Therefore, I have limited contact and data to work with. That said, the aggressive phone calls have ceased. Portions of my "account" have been dealt with, and it appears the others are currently being dealt with. You are clearly working it out at this point without much input from me. So far so good. Thank you very much!

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    Staff

    Reviewed July 18, 2017

    National Debt Relief made my life so much easier. I was able to sleep at night and my blood pressure went down to normal. I can't thank the staff at National Debt Relief enough for putting my life at ease and saving me money.

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    Customer Service

    Reviewed July 18, 2017

    So far it's great! I haven't had any contact from creditors. I have a statement with past due from Macy's. No calls thank God. My sight is to be debt-free in 42 months and have a wonderful life ahead of me thanks to National Debt Relief... Thanks again.

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    Customer Service

    Reviewed July 18, 2017

    At first; I felt nothing was getting done fast enough and felt overwhelmed with the phone calls I was receiving from collections agencies. I was fooled... National Debt Relief handled my debt in a perfect amount of timing and my credit score has gone up. I have indeed recommended National Debt Relief to friends and coworkers who were in the same situation as I was in. Thank you for everything!

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    Staff

    Reviewed July 18, 2017

    The staff were very accommodating. They worked fast and hard to get me secure in my credit rating. I could not ask for a more professional group of people. Their timeline was exact. All information they gave me, they held to their word. Thank you so much.

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    PriceStaff

    Reviewed July 18, 2017

    I can't believe how easy it was to resolve high interest debt and lower the amount owed at the same time. Everyone is incredibly friendly, understanding, non-judgmental, and easy to work with. I have recommended NDR to my friends and family. Thank you all for such a wonderful service!

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I've been enrolled in the program for less than a yr and they have already settled 2 credit cards. My credit score did tank, but it's already going back up. By the end of this year I will.have 4 more accts paid off out of the 10 I enrolled. So far so good. The automated system will call you quite a bit, but most of the time it is just to see if you want to speak to a customer service rep. Other than that, I'm notified through email about my acct.

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    Customer ServicePrice

    Reviewed July 18, 2017

    So far it seems ok. I'm worried about interest rates accruing and clients still calling even though I've asked them not to. I guess I was expecting more feedback and communication from NDR... I'm thinking NDR is bargaining for me and re the first settlement but I believe I need to take a more active role in bargaining.

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    Customer Service

    Reviewed July 18, 2017

    I use to hear about my account however now I assume all is well because I don't hear anything unless I contact you all. I would like to hear more about my account information or get a quarterly statement or something to inform me a little more. Thank you.

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    Reviewed July 18, 2017

    Using the internet to review statements could be more user friendly. It would be nice if a person could make their own username after the first time they sign in.

    Also, beside the Bill collector on the statement, it would be nice to know what Bill it was in reference to. That would make it more convenient to keep track of which bills were being settled. As far as the satisfaction with the co. Itself... I have no complaints.

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    Staff

    Reviewed July 18, 2017

    I found NDR very easy to work with. I appreciate the help they provided me in getting out of debt. With their help I am now working on mostly a cash basis on everything I do. Not having to deal with the creditors was helpful in reducing my stress. My questions and issues were handled quickly and to completion. I would recommend you to friends or family in situations like mine.

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    StaffTransparency

    Reviewed July 18, 2017

    I had a very wonderful experience with National Debt Relief. They were very helpful and very friendly. They always took the time to explain things to me. I was very happy in the end to be able to get a loan to pay off the credit card debt. I have not yet checked my credit score, but am going to check soon to see if my score has raised. Have made about 3 payments now on the loan.

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    Customer ServiceStaffTransparency

    Reviewed July 18, 2017

    I have only been in the program for a couple of months, nothing settled yet, but I'm not getting the harassing phone calls anymore, so I'm good so far. Whenever I did call the person on the phone was always nice and explained everything fully. I would recommend this service.

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    Customer ServicePrice

    Reviewed July 18, 2017

    ABSOLUTELY HORRIBLE EXPERIENCE!!! This is suppose to help you get out of debt not add more on you. When I signed up they explained that all fees would be in with my monthly payment, well I found out today that the 25% they charge for settling an account they take ALL at one time! So my one account they had settled got $1 and they made sure they had their $700 for simply making a phone call to get a settlement and haven't even worked on any of my other accounts. Needless to say I made a HUGE MISTAKE trying to get out of debt, it was just costing me more. I DO NOT AND WILL NOT RECOMMEND NDR TO ANYONE! LESSON LEARNED THE HARD WAY.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    National Debt Relief has been doing great. They have settled multiple credit card accounts and have kept us well informed on their progress. Customer service has been very helpful and friendly no matter who I talk to when I call in.

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    StaffProcess

    Reviewed July 18, 2017

    Thanks for helping me with a big problem I have and their people are very helpfully and provide feedback and they will stay with you through the process of my family. Everyone that needs help, need to contact National Debt Relief. I just thank the people that work there.

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    Process

    Reviewed July 18, 2017

    So far the experience has been good. The program only pays off one debtor at a time, and I am still getting warnings for a couple of creditors that have not been satisfied. Would entertain paying an extra point to have debts all settled in one deal. Otherwise, lucky to have National Debt Relief.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    All customer service representatives are truly wonderful. Each giving me "been there, done that" advice, which has been a godsend. I just received news that my credit score has gone up. This news takes a great weight off my mind.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Never a problem that they did not help with. Very glad I found you people to help me. Will tell other people about your services, always great on the phone never had a delay in waiting. So always trust National Debt Relief.

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    Price

    Reviewed July 18, 2017

    So far I am pleased with the settlements that have been negotiated. The only thing I am not really happy with is the amount of time it is taking to settle with the credit card companies. I was told it would take 3-6 months and it has been 14 months. As of today I still have one more creditor that hasn't been settled with. In the meantime, there are interest charges, etc., that keep racking up, as well as my credit score continue to drop, i.e., this last settlement racked up almost $1000 in interest and late fees before it was settled. I would guess the same situation is with this last creditor as well. Not that I am going to try to borrow money etc., anytime soon, but up until about a year ago, when I signed up with this service my credit score, in 40 years' time, had never went below 678, now it is 458. Very disheartening since I have worked all my life to have a good score and now when I actually might need it - it is crap.

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    ProcessTransparency

    Reviewed July 18, 2017

    I can't wait to get out of this program!!! They take way too much profit from my debt and realized it has not been worth it. This program only saved me a few bucks. Very disappointed. They take way too much money from people and were not clear from the beginning about their profit from the program.

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    Customer ServiceOnline & AppStaff

    Reviewed July 18, 2017

    So far, I would rate NDR 5 stars. They've been really easy to deal with and they seem to really care every time I call and talk with a representative. Their website is also very easy to navigate and access.

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    Staff

    Reviewed July 18, 2017

    They are very helpful and are great with answering questions. I was unsure of what I wanted to do, but they helped me make up my mind. Just wish debt could be settled soon to begin payments. Hopefully it will help my future.

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    StaffProcess

    Reviewed July 18, 2017

    I have been extremely pleased with the results of this program. The counselors have been extremely helpful in negotiating my debt down and have been very pleasant to deal with. I would recommend this service to anyone looking to get out of debt.

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    Reviewed July 18, 2017

    Pardon the pun, but it is truly a relief to see progress on all my debts happen so quickly, right from the start, and throughout the time I've been using NDR. I watched my credit score dip at first, as expected, but I just got an alert the other day that my credit score has now rebounded by a 41 point increase in just 30 days now that I've been in the program for not even 2 years yet.

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    Customer ServiceStaffTransparency

    Reviewed July 18, 2017

    On the whole, it has been a good experience. There are a couple of issues, however. Agents. I understand that they have been trained to take their time with the customers and engage in friendly conversation. This can be nice, but it's a pain if you are in a hurry and just want something quickly such as information, and especially so if you have to wait on hold for an available agent. Perhaps the agents could speed up the calls if others are waiting, and be more discerning on whether or not the customer wishes to chat.

    Taking the initiative to contact. There have been at least two situations where your company was waiting for something from me, but failed to reach out to inform me of this. It took a phone call from me to find out what the delay was before the issue got moving again. On one occasion, it caused me a financial loss because I was applying for an emergency withdrawal from my Global Client Solutions account, and the request stalled because of a problem. Again, nobody got in touch with me to let me know the situation and what was needed from me, despite the fact that I had made it clear that it was an emergency situation.

    Fees. I understand why you don't want to be upfront in stating your fees when advising a customer that a deal has been reached with a creditor. I am always told what the fees will be when I ask, but I feel that the transparency of mentioning your fees when informing of a deal would help your company. Slowness of response via email. I'm not sure if there is a reason why messages sent to your service@nationaldebtrelief.com or via the client portal are typically not even seen for 48 hours let alone responded to, but it seems an excessive delay. Perhaps these messages should be given the same priority as someone calling in. At the very least, to 'triage' all messages within an hour or two

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    Staff

    Reviewed July 18, 2017

    Hello Team. I have not talked to the team. Please help someone from the team call me with an update on next steps. Thanks. I don't know the next steps and how it going. This is one of the biggest things going on in my life to date.

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    Customer Service

    Reviewed July 18, 2017

    I have yet to establish any communication with my creditor and make any headway with my creditors so I cannot give my opinions on how this company works for myself and credit score. I continue to make my monthly payments to them but yet still no communications.

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    Process

    Reviewed July 18, 2017

    I love how I'm getting out of debt just disappointed in all these fees I have to pay on top of my messages monthly payment. I feel like it keeps me behind from paying my debt off faster. Other than that I love the program and can't wait to be debt-free.

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    Customer ServiceStaffTransparency

    Reviewed July 18, 2017

    Excellent service. Always available to answer my questions and explain what I needed help with. Very courteous and pleasant on the phone. The website was very helpful and easy to follow. Quick at getting back to me if I had concerns. Very pleased with everything. I would strongly recommend this to a friend.

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    Online & AppStaff

    Reviewed July 18, 2017

    I contacted National Debt Relief to help me reduce my debt. They were very helpful in filling the application by asking defining questions. The application wasn't long and complicated. National Debt Relief has been in contact with me either through email or telephone. Thank you!

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    Staff

    Reviewed July 18, 2017

    Everything is going well and I'm HAPPY that I am getting my bills paid and all the people who talked to me are very nice and informed me with what I should know about my case and I'm doing the best I can do to give money to get my account paid in full so I can get my credit scores up.

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    Verified purchase

    Reviewed July 18, 2017

    It started slow for me and I was wondering if this was the right move for me. Now I'm very happy at the progress we've made. I'm half way to being debt free and it's costing me almost half of what I was expected to pay. I'm very happy with National Debt Relief.

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    Customer ServiceTransparency

    Reviewed July 18, 2017

    The customer service is wonderful! I am kept up to date on the progress of my account and the responses from my creditors. The request for documentation is always done in a timely fashion. I would definitely recommend National Debt Relief to someone who is in need of debt consolidation.

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    Process

    Reviewed July 18, 2017

    The initial process takes a bit of time because they are thorough. Have had no problems to date and am happy that we joined. We are hopeful that we can pay off our debt and start fresh. Great program to be a part of!

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    Customer Service

    Reviewed July 18, 2017

    It was a smooth transition, and I am not stressing anymore. I can sleep at night knowing this will all be over soon. Anytime I call I am treated with respect, never talked down to. Can't wait to be debt free! Thanks again!

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    Transparency

    Reviewed July 18, 2017

    This was the second time I started this process. I just opt out of the first one. The entire process of getting setup with National Debt Relief was very easy and simple. Everything was explained thoroughly. Can't wait to see the outcome of the negotiations.

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    Staff

    Reviewed July 18, 2017

    Very professional and always friendly and courteous. I would recommend this company to anybody who is striving to become debt free. Very easy to work with. They know your situation and are very flexible when it comes to meeting your individual needs.

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    Reviewed July 18, 2017

    At this time money is being put into the account only. I don't know if you have been contacted or not. I'm not hearing from anyone so I guess that is good. There is enough money in the account now to settle with the BofA credit card. I haven't been contacted by the other credit card companies.

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    Customer ServiceStaffTransparency

    Reviewed July 18, 2017

    I have been enrolled with National Debt for a while now and I do believe I have two years left. My husband and I enrolled together and in our time there half of our accounts have been settled. Communication with them is awesome. Any question we had we either emailed or called and got answers right away. We also learned to handle money and we will never get ourselves in a financial mess again. Sure we had to cut down on spending to stay within budget, but after a while you don't miss things. We are grateful to National Debt and yes I referred friends and they since have enrolled.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I have to be honest, I was worried about working with this company. I'm a single mom with over $11,000 in credit card debt. This company's plan to help seemed too good to be true. I actually didn't really understand the process, partly thinking it was loan that would only be able to go to paying off my credit cards. When I found out how it really works, I was a little disappointed (instant gratification) but 6 months later I could not be more grateful. The first person I worked with, Miguel, was amazing. I felt comfortable working with NDR after speaking with him. NDR has negotiated my debt to a little less than half of what it was and they did all the work. I didn't have any harassing phone calls or letters. My credit score dropped but I was already aware that would happen. I could not recommend them enough to anyone who is in debt. You have nothing to lose, you're not taking out a loan with a crazy APR. They saved my debt situation and I cannot thank them enough.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I signed up for National Debt Relief over a year ago. A tremendous burden was lifted off of me when I enlisted NDR to help me resolve my debt. The phone calls were directed to them and I was no longer alone in trying to figure a way out of debt. Sometimes I have had trouble making my payments to them but their customer service agents are usually very helpful on the phone. Only one time did I experience a bad situation with one of their reps and I call often. NDR reps also make sure that I login regularly to the account where my money goes so that I can review what is occurring.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I was $10,000 In debt when I started searching for help online. I came across National Debt Relief and checked them out with BBB and online ratings. Every time I have called with questions everyone I spoke with was kind, respectful, helpful and encouraging. Here I am, 2 years later with just a couple of months to go before I'm out of debt! I would recommend National Debt Relief to anyone who needs help like I did. I give them an A+ rating!

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    Customer ServiceStaff

    Reviewed July 18, 2017

    They really do take care of their customers. Making sure we understand what the next steps to becoming debt free is just the tip of the iceberg. And keeping us in the loop of what accounts are next to be done. Thank you!

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    Customer ServiceProcess

    Reviewed July 18, 2017

    So far the process has been smooth. I have peace of mind for what to say when an agency calls. I see a future with no credit card debt. They thought of everything in the plan. My role is to pay my monthly amount.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    I am overall happy with my experience with National Debt Relief. I am fond with the people. They're very nice and great customer service. They make me feel good and help me find good ways to strive on what needs to be done. If I don't have the money they exceed to help me.

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    StaffProcess

    Reviewed July 18, 2017

    Great experience and very thorough. They answered all my questions and were patient and friendly. Jerry was great and went over every detail with me. I'm glad I was able to find this program and now I am able to get out of debt and pay less.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    National Debt Relief has always been so great and everyone has been so professional and helpful. I like how they update me right away with my account and creditors. Whenever I email or call them with questions they always reply asap. Excellent service so far!

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    Verified purchase

    Reviewed July 18, 2017

    After divorce my debt was unmanageable. On my own it would have taken 10 years to solve. National Debt Relief helped me resolve debt within 3 years. I was unemployed for a short time and they worked with me through that tough time.

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    Reviewed July 18, 2017

    I'm on the fence if I'm satisfied with the service I've received. Because I'm not sure what I'm supposed to be doing next?? I'm getting money taken directly out of my checking account from National debt relief and I'm getting money taken directly out of my checking account from Discover loan which also on my National Debt Relief repayment plan. My question is where is the Debt Relief?? I'm getting hit with over $325 dollars taken out in one pay check plus my regular bills. I don't live with mommy and daddy anymore to run to. I need something to ** stop!!!

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    Verified purchase

    Reviewed July 18, 2017

    Words cannot express how pleased and happy I am with NDR. When I was feeling overwhelmed with my debt, I contacted NDR. They took over from there and my debt was satisfied much sooner than I anticipated. If you are looking for a great company, do not hesitate to contact NDR.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    They have settle credit card debt and helping on my auto repossession. Everything has went well. I would like to think that my auto debt will be taken care of as well. They have been forthright and offered to help when needed. They have also been able to answer any of my question. Time has never been a issue.

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    Customer ServiceOnline & AppStaff

    Reviewed July 18, 2017

    I am a recently new member. I started the end of March. The application was easy and the staff for very helpful in filling out the application. The approval was very quick. I have called back numerous times and have talked to several representatives so far and they have all been extremely helpful and friendly. I have not had any offers from my debts yet, but it has just been a little over 3 months so it's a little to soon for any results. Thank you. Happy so far.

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    Customer Service

    Reviewed July 18, 2017

    Very pleased with National Debt Relief. I have called several times with concerns and questions. Each time they have been able to answer my question and address my concerns. One of my accounts have already been settled much earlier than I expected. Thank you to NDR for helping us recover from our financial crisis.

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    Verified purchase

    Reviewed July 18, 2017

    I signed on with NDR a few months ago. I haven't gotten any notifications on where my case stands. Months later I am still receiving statements showing my accounts have not been settled and it has now affected the line of credit on my remaining cards. Not a happy camper!

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    Process

    Reviewed July 18, 2017

    For the most part I am very satisfied with the program. There was a point in time that due to financial arrangements with one creditor I was asked to provide additional funds. I was only able to contribute a small amount more towards my monthly payments to NDR. I hope this cuts my commitment down but not sure. I was set up for 3 years to get all debts taken care of and I think I have 16 months left to go.

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    Staff

    Reviewed July 18, 2017

    They worked with me on what was going on. They took care of one account and were starting on another when I had to cancel. Due to other accounts I did not have the funds to continue. I had to make a decision on how I was going to keep my home. So I had to file a Chapter 13. I will recommend them to all my friends 'cause they do a very good job.

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    Staff

    Reviewed July 18, 2017

    I haven't had much dealings with them yet as has only been about 3 months. So far all contact with them has been positive and helpful. I need to complete a survey after they have negotiated with my creditors. I anticipate full satisfaction with this company.

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    Reviewed July 18, 2017

    The progress is very slow. I expected all my creditors on my list to be contacted within a reasonable time, and to my knowledge none of them have been even now, 4 weeks into the process. When I inquired why no progress, I was informed I had not returned the POWER OF ATTORNEY letter which I still have not received.

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    Reviewed July 18, 2017

    My experience signing up was very quick and easy but I have not seen any results as of yet, they have enough money to settle at least 1 or 2 of my accounts but nothing yet. I have messaged them and asked the status but nothing.

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    StaffTransparency

    Reviewed July 18, 2017

    Their personnel skillful, capable and reliable. When contacting them for assistance, they are aware of their responsibility toward helping and listen well to your concerns; then explain what needs to be explained to you, thereby relieving the customer of much worry and the weight of much debt on their shoulder instead of that of the customer.

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    Staff

    Reviewed July 18, 2017

    I called Nat. Debt when going through major hardship financially and personally. We had some deaths in the family and bills piling up and this company helped me by communicating to me like a real person and they made me feel like they could help and they HAVE!

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    Staff

    Reviewed July 18, 2017

    I cannot give enough positive feedback for my experience with National Debt Relief! From the minute I spoke with them, they have always been ready and willing to help. Their record-keeping is meticulous, and you always know where you stand. In addition, you can always call to find out any necessary information. For me, the calm, reassuring advice I received was extremely helpful having not been in this situation before. They are definitely a five-star organization in my opinion. I am very grateful for all they did for me.

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    Staff

    Reviewed July 18, 2017

    I am almost out of debt. I ran into a legal situation and it was handle ASAP!!! Also settled. Couldn't ask for a better team behind me. I would highly recommend them to everybody. Thanks for all of your help and support. Everyone I've spoken too was professional and personal.

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    Verified purchase

    Reviewed July 18, 2017

    Difficult and unexpected life situations lead to me (with good credit) being in debt to a point where meeting minimums was a stretch and keeping me in a lifetime cycle. National Debt Relief helped me stop the cycle and become debt-free in 3 years! Now, less then 4 years after signing with NDR, my credit score is already above average again. I couldn't be more satisfied with their service! I recommend them any time I hear a friend struggling with debt.

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    Reviewed July 18, 2017

    Very happy I made this decision to go to National Debt Relief. This should turn my life around. Can't wait till this is over and I hope I can learn from all my mistake. And get my credit back the way it used to be. I will let all my friends know about this program.

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    Customer ServiceStaffProcess

    Reviewed July 18, 2017

    We've been with the program for just under a year, and I'm so glad we called. We were scared that we would be turned down because our bank had already said no. But signing up was easy. Our representative was very thorough. He told us what to expect and what we needed to do. The plan was simple to follow, and in a matter of hours we were on the program. Now we are that much closer to being debt free.

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    Customer ServiceStaff

    Reviewed July 18, 2017

    Staff is always friendly when I have to call in or when they call me. They settled part of my case in just the first couple months. I truly feel confident the matter will be resolved. I'm less worried. At the end of my term I will let you know if we make that 5 stars???

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    Staff

    Reviewed July 18, 2017

    I trust the service that National Debt Relief provides. I feel that they are a known leader in this industry and therefore trust them with something as important as my financial future. Thank you for being there when I needed you most and for showing me the way to a better financial tomorrow!

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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