National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Our review standards
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Reviewed March 1, 2018
National Debt Relief has already settled 2 credit card companies in two months. I expect them to settle the rest in a few months. I have confidence in their work and think they will be able to help me conquer my debt problem. I expect to recommend this service if they are able to fix my financial problems.
Reviewed March 1, 2018
I was quite surprised to see the email telling me that NDR had gotten one of my larger debtors to offer a very good settlement. I was expecting one of the companies that I owed the least to. Very nice surprise. I have already recommended NDR's services to a couple of people because I liked the way it was presented.
Reviewed March 1, 2018
I signed up with National Debt Relief in September of 2017 and they have already help me settle a debt in 5 months with one creditor. Thank you National Debt Relief. Two more to go and my problems will be solved. If you're in debt do yourself a favor and call National Debt Relief.
Reviewed March 1, 2018
I am so glad that I made the right decision to contact NDR to help me manage my debt. They delivered on their promise to contact my creditors and to resolve my debt satisfactorily. From the beginning, I have found their agents to be honest, courteous, helpful and upfront. No surprises here. They have shown excellent communication with me throughout the process. Thank you NDR for lifting that heavy load off my shoulders and for helping me to be better able to manage my finances.
Reviewed March 1, 2018
Everyone was courteous, on the ball and helped relieve my stress within a short period of time. My reps helped me to obtain my goal of dealing with problems with my debts.... I would recommend NDR to everyone if they have money problems. Thank you so much.
Reviewed March 1, 2018
My experience with customer service was excellent and our representative were very courteous and I would recommend them to all of my friends who are in need of help in getting out of debt. The company makes you feel like you're family.
Reviewed March 1, 2018
My experience has been nothing but positive. I have found that with all the people I had worked all were kind, understanding, informative, helpful and knew what they were talking about. It had been a good experience and I would recommend this company to anyone who would seek my opinion.
Reviewed March 1, 2018
I am very pleased with the service I received from National Debt Relief. Igor ** was very thorough and covered all aspects of my agreement with me. I realize that this process takes time and am looking forward to it starting.
Reviewed March 1, 2018
My account with this company was closed last year with two accounts still unpaid. After much anger on my part and they're apologizing for their errors the accounts were settled recently. I would not recommend this company to anyone. I am filing a complaint with BBB.
Reviewed March 1, 2018
Very helpful in explaining all my options, how the program works, very nice and pleasant, made the monthly payment in order, settled my debt something very affordable, explained how the saving account works and nothing gets settled without my authorization.
Reviewed March 1, 2018
My experience with your agents and agent was great and easy to get through the documents because of their knowledge and experience with their job and the company. I will absolutely recommend National Debt relief to friends and family as well as anyone who asks me about getting rid of debt.
Reviewed March 1, 2018
Great experience working with this company to help us get out of debt to credit cards and get back on our feet during our hardships we’ve experienced. To have more money in hand than to pay in interest. Thank you for helping us.
Reviewed March 1, 2018
The agent was very polite and professional. Answered all my questions and concerns. He explained the program and how it would work for me. That I would be able to follow my account progress at any time. That I could back out of the program at any time and that I would have legal help if needed.
Updated review: March 10, 2018
I was contacted by a gentleman named Roberto **. He was apparently with a management resolution team. I had previously written a negative review of the customer service department because they couldn't address my concerns. Roberto took the time to listen to my concerns, he was very articulate and explained things to me that no one had before. I would like to compliment his superior service and attitude. He made the experience very pleasant. He belongs doing what he does! Thank you.
Original Review: March 1, 2018
I have been with National Debt Relief for nearly eight months. To date, they haven't negotiated or settled any of the nine accounts I have with them. I've asked a lot of questions, sent a lot of memos, to no avail. I just can't seem to get the answers I am seeking. They have a very nice customer service staff always very courteous, but they tell me it takes time and be patient. My FICO score is now ruined, I'm called by creditors daily, I just want positive answers. I went with National Debt Relief because the research I did, rated them number one in their field.
Reviewed March 1, 2018
I have always been a little afraid of consolidation organizations, but National Debt Relief has put me at ease. My husband and I have found that they really do work for your cause, by keeping in touch with you each step of the process. Love them!
Reviewed March 1, 2018
Excellent. Everything went smoothly without any problem. National Debt Relief always understood my situation, in particular when occasionally I had some hardship. Besides they were able to negotiate on my behalf with all my creditors and got very good results with exciting offers. I Sincerely thank them.
Reviewed March 1, 2018
I am so grateful for this program, things just got out of hand for me. This program is helping us save money for home improvement and other things that we may need. I have already recommended this to friends and will continue to do so. Thank you so much.
Reviewed March 1, 2018
Excellent Customer Service. Very informative and helpful, Customer service representative was very clear and how program works. He help me to understand the benefits of consolidate the debt. I will be able to take control of my finances. Very professional customer services representatives.
Reviewed March 1, 2018
Very friendly service with quick response!!! I would recommend anyone to use this as a way of being debt free. Also having all the fees in one enrollment payment is a whole lot less confusing an easier to pay. I had a great experience with the people who I talked to. O and special shout out to Jordan **. Thanks for sticking with me!
Reviewed March 1, 2018
Marvo ** was first person I dealt with. This guy was really great and gave me a lot of confidence that this program would help me. It was really smooth. Next was Nancy ** who helped. She gave me my welcome to program. She was great and made sure I was comfortable. Sent me all my emails to sign and setup. I was happy it went so well. I am excited my road to being debt free is started. I am hoping all goes smooth. Thank you.
Reviewed March 1, 2018
From the beginning I was wary and confused, Carlos answered all of my questions very well and very quickly. For a moment I told him I wanted to wait and he gave me the space that I needed, he didn't push. Even after weeks of no contact, he remembered me and helped right away. He once again answered all my questions and even simplified some things for me so that I could understand. I've just started, but I'm happy with my experience so far.
Reviewed March 1, 2018
Representative was very helpful. Made sure I understood everything and everything was explained in detail. Made sure to confirm anything and was willing to take my questions if I had them. Made sure to not end the call before I had all I needed.
Reviewed March 1, 2018
Been working with National for months, they have not contacted any of my creditors, I have had to do all the legwork. The only time anything is done is when I have been served summons. Tonight they left me on hold for over an hour! Go somewhere else!
Reviewed March 1, 2018
Help you're a heart attack in the hardest time in my life. We did not know how we was going to make ends meet. Thanks a debt relief we finally made it. I recommend debt relief to any friends and family asked me if you need help.
Reviewed March 1, 2018
Both employees I spoke to were kind, patient and friendly. They were thorough without being overwhelming and were understanding of my questions and concerns. I felt slightly like I was speaking to automated tellers because they were so on point with their responses, but they were very helpful.
Reviewed March 1, 2018
I was helped professionally. Things happened when they said they would. The Representatives were patient and repeated info when asked and didn't seem to mind. The process feels really straightforward if you do your part. I'm praying I can. I hoped to hear more about how this program will or helped peoples lives. But oh well I'll go to the website.
Reviewed March 1, 2018
Such good people I dealt with! Easy to talk to, ask questions and the patience of my advisor was superb! All my questions were answered completely, no matter how trivial. I'm grateful for the relief I feel since my first contact with National Debt Relief.
Reviewed March 1, 2018
Very good. Easy to understand. Quick to respond. Like talking to English speaking persons. Am excited to final get a way to get out of debt. I know my creditors won't like me doing this but I am just digging a big pit and filing for bankruptcy.
Reviewed March 1, 2018
Representative was clear, informative, helpful, nice, and knowledgeable. We are pleased so far with everyone we have dealt with through this process and feel that we will be well represented. We want to thank all of those we have dealt with so far and hope that we will continue to be satisfied with our dealings.
Reviewed March 1, 2018
Settled down a second account. Until I asked to be transferred me to another person. Then spoke with the supervisor went excellent. Thank you. I wanted to received a formal email, avoiding mistakes either in my side, your side or both. I received and we went over together with the same information.
Reviewed March 1, 2018
I had a lot of issues with jobs. I do computers, so there are a lot of contracts which were short-term and the income wasn't there. Then I was making all these monthly minimum payments and they were not going anywhere. I also have costly clearance and I don't want to lose my clearance because debt is the number one thing that would take it away. One day, I got in my car and I heard National Debt Relief's commercial over my satellite radio. I pulled over at 7/11 and wrote their number down. When I came home, I went online to see what people were saying about them. I knew my son and my daughter got scammed by some frauds. Then I called National Debt Relief, gave them my Social Security number and all my situation, and they said they knew they could help me.
I started the program in August of last year and within the first two weeks, there was already a creditor that they had set up a negotiation with. They said normally it took a couple of months and didn't happen that fast except for me. After that, they achieved something for me every week. I also log into the portal if I get some paper from the collection agency or creditors. I send it up to them, open a ticket, and they'd jump in right on it. Then, if I had any questions, I'd call and someone would always be there to answer my questions.
So far, it's been great. I started paying $1,400 a month and the majority of the money is going toward my debt, not really to their pocket. They also send me an email each time they got a negotiation with a creditor, telling me the monthly cost and if I was willing to put additional funds with it, we could do it this way or we could use what I got already there. So they always gave me those options and I like that. I had $121,000 and right now, they've negotiated about $30,000. The only downside of it is every time they negotiate something, whatever the difference is, I get that tax form and have to claim that as an income. But that's the main reason they're able to do it and their rep explained that to me.
For me, it's been a relief to have National Debt Relief. When you got financial problems, your stress level's through the roof. It affects relationships and it's all you think about. But now, I don't have to worry about all of these creditors. I met a guy who put my experience on Google months ago then I got something from Google a couple of weeks saying over 1000 people have looked at my reviews. I spoke from the heart. I also told a couple of my friends about my experience and they said they'd go with them, too. But those that did haven't been doing what they were told to do so I told them that National Debt Relief couldn't help if they don't help them.
Reviewed March 1, 2018
I called National Debt and they sounded like they had a good program so I went with them. They’re helping me pay on my debt and it worked very well. They generally call me on a monthly basis to keep me in a loop of things. They’ve been great and the cost is excellent. I would tell my friends it’s a good thing and for them to go and do it.
Reviewed March 1, 2018
I recently got a divorce and we had a lot of debt, so I was trying to pay off my credit card. I heard more about National Debt Relief than anybody else, and working with them has helped me reduce a lot of my debts. The negotiator was good. They saved me several thousand dollars with one company that's paid off, and I've got two other companies left.
Reviewed March 1, 2018
My wife had left her job and she was trying to open a business. But the business wasn't going too well and it just didn't pan out, so all of those expenses plus normal everyday expenses fell on me. Also, she was paying two coaches at the same time, and even though she didn't have a steady stream of income, those coaches had to be paid as well. So, our debt became overwhelming. I went online and looked at the top debt relief companies, then I looked at some of the customer reviews, and National Debt Relief seemed to be the best one.
We went through the standard enrollment process with National. The rep told us everything that was going to happen and not to panic with the way some of the creditors would act, call, and try to contact us and with some of the letters that we'd get. She prepared us for all of that. She told us that once we finished the enrollment, we would get a number, and we could go into the website and check. Then she gave us a number to an agent. So, the process was very user-friendly.
We've been in the process for almost a year now, since March last year. The rep told us that the timeline we had would be three years and we've been trying to stick to that timeline. That was what we budgeted for and we made sure that we had the money available every month. The negotiator that we worked with was informative and patient. We had to go back and forth a couple of times to get the right information, but she stuck with it. It has been a big sigh of relief for us knowing that our debts are getting taken care of. The service costs but it didn't cost me nearly as much as it would if I was paying the interest, the late fees, and everything else. Whenever we called, they took our call with a sense of urgency, so we knew that they cared and they were serious about their jobs, so I appreciated that.
Reviewed Feb. 28, 2018
I really appreciate the transparency and honest advice I received today on my first call with National Debt Relief. Very helpful and friendly service. I was referred to this program through a friend that is completely debt free now with a rising credit score so I fully trust my experience will be wonderful. I look forward to a great relationship with National Debt Relief.
Reviewed Feb. 28, 2018
My experience with National Debt Relief has been wonderful and stress-free! All my questions were answered and the process has been so easy. I would highly recommend this company for those who have exhausted all other options in finding debt relief.
Reviewed Feb. 28, 2018
Both men were very professional and explained all aspects clearly. I give both men 5 stars. I would surely recommend National Debt Relief to family and friends. Your program is easy to enroll in and easy to understand. Thank you for your help.
Reviewed Feb. 28, 2018
It was great. The two guys that helped me were excellent! They answered all my questions and helped me out in every way. They were very informative and were very nice as well! Great workers and very understanding. Couldn’t ask for better people to talk to!
Reviewed Feb. 28, 2018
I was hesitant upon contacting National Debt Relief. I thought that I could work myself out of my credit card debt. However, when I realized that it was going to be impossible, I decided to reach out to the organization. Best decision I have ever made. From the beginning, I was explained how the program worked and what I was to expect from it. After the phone call, I was able to sleep at ease for a very long time.
Reviewed Feb. 28, 2018
Outstanding service conducted in minimal time. Was very impressed with personal services provided. Completed online and via telephone in less than 3 hours with immediate answers to all questions. Lowered my monthly payment by half resulting in 1 monthly payment which replaced several and reduced payoff timeline to 4 years.
Reviewed Feb. 28, 2018
Bill ** was a real pleasure working with. He answered all of my questions in a very caring way. His follow up and ability to simplify complicated financial situations sealed my decision to go with NDR. I would suggest NDR to a friend if they asked me about the service. Thank you!
Reviewed Feb. 28, 2018
It was great! Everyone has been friendly and helpful! I would definitely recommend this company to others. I am hoping my life can go back to normal. I will never get myself in this mess again. I am grateful for companies like this one! I just want the calls to stop!
Reviewed Feb. 28, 2018
Representative was very helpful. Great service and in details explaining all the plus and minus. I felt relieved had all the questions answered in details. I felt like an actual value customer. As a results, I cleared up a lot of things on my mind. Five star service overall. Thank you guys.
Reviewed Feb. 28, 2018
They help me out was very nice over the phone, answer every question, I had thank you. They explain everything to me very clearly so I would understand our conversation between us in a nice manner. They were all very polite to me.
Reviewed Feb. 28, 2018
Instructions were clear. National Debt Relief is going to put me on my path to buy my house. Thank you National Debt Relief for making dreams come true. Thank you for giving me the opportunity to take control of my life. I am in a hardship.
Reviewed Feb. 28, 2018
Agents took the time to answer any and all issues and questions that concerned me. Each were knowledgeable and informed on the process. I was told the downside and the upside of this process. Your agent spent a lot of time making sure that I fully understood.
Reviewed Feb. 28, 2018
National Debt Relief and their employees are very knowledgeable and helpful. I am hopeful to be debt free and believe this program will be very helpful for me. National Debt Relief has been easy to work with, I would recommend them to anyone.
Reviewed Feb. 28, 2018
I just got one credit paid from the company National Debt Relief. The way people handle this was amazing and done very quickly. I been only on this program from October 2017 and it was great. This company is super great and all the employees are great and very understanding. And thanks a million and a job well done.
Reviewed Feb. 28, 2018
We really had no idea how it would go, but everyone was knowledgeable and treated us well and informed us of the process. We were in such a hardship with the way things were going, but we now feel comfortable and confident life will get better. Thanks.
Reviewed Feb. 28, 2018
Everything was explained clearly during my initial phone call and the welcome call follow up. The process was fast and easy to understand and the agents were very understanding of my situation. Hopefully I can be out of debt in the timeframe that was explained to me.
Reviewed Feb. 28, 2018
They were easily reachable and able to help answer any questions that I had. They were willing to work with me to get me the most reasonable monthly payments and made sure it was something I could afford. I didn’t feel pressured into any part of the program and feel like they were there to assist in anything I didn’t understand.
Reviewed Feb. 28, 2018
Max is great to work with. My welcome counselor was also awesome. The program is very affordable and me and my wife like the program. AWESOME. I would recommend this program to anyone trying to better their life. We truly appreciate the program and it's affordable. Thank you.
Reviewed Feb. 28, 2018
When speaking with your representative Joseph ** about your program and what it could do for our situation we found him to be very professional yet caring and understanding when it came to our feelings. He explained in detailed exactly what your program could and couldn't do and the long and short term affects on our credit rating.
Reviewed Feb. 28, 2018
When I first called in and spoke with Michael **, I was treated with respect and he was clear about how National Debt Relief can be the go between with creditors. I believe the information was helpful and straightforward and clear.
Reviewed Feb. 28, 2018
Adam and the welcome team made me feel comfortable in describing how the program works. I feel better in knowing I can be debt free in a short time. It also calms me to know I have a legal team available to help me if needed. 5 Star rating. Thank you.
Reviewed Feb. 28, 2018
Andrew and Blake were very professional, explained all of the information and answered all of my questions. This is my first experience with this process and I hope that the remainder of this process goes smoothly as I transition into being debt free.
Reviewed Feb. 28, 2018
I had a great experience with Jessica and Christina in the set up process of NDR. They were both friendly, professional, and thorough. The set up was easy and wasn't all that time consuming. I'd definitely recommend these two to my friends who are in need of debt relief.
Reviewed Feb. 28, 2018
I was wary of calling to ask for help. Very humbling to admit I needed help. Eugene and the other lady who I talked to (can't recall her name) were Very helpful! They were kind and understanding and made the process a bit easier. I very much appreciated their patience and help. I would definitely recommend NDR! Thank you!
Reviewed Feb. 28, 2018
I am totally satisfied with every step of this program. Every single Individual that I spoke with and dealt with were very professional, helpful, and explained very clearly every step of the way. I am very grateful and thankful for the service that you provided. A huge weight has been lifted from my shoulders. Thank you.
Reviewed Feb. 28, 2018
Very helpful when answering questions I needed answers to the most. I wasn't lost through the process. I would recommend to a friend or a family member. This is a great program for you to enter with debt any type of amount. I would definitely suggest.
Reviewed Feb. 28, 2018
I received a phone call today from NDR regarding one of my creditors, they were able to work out a amicable payoff solution with this creditor that was satisfactory with me and the card company and saved me over $2000!! Way to go!
Reviewed Feb. 28, 2018
I have only been with NDR for 3 months and already have two creditors debts resolved. I can't tell you the relief I feel. Especially after trying to pay down debt with little to no success. The customer service is friendly and very timely.
Reviewed Feb. 28, 2018
First settlement approved, you folks are amazing! Carla was wonderful to talk with on the phone & she was super - helpful! Progress has been quick and very helpful from initial contact onward, and the online Account Access is helpful and easy to navigate!
Updated 04/30/18: 3 of 5 enrolled accounts have been resolved with very effective negotiation by NDR in only six months! Everything so far has been super - responsive, professional, and positive. Telephone & email communications have been very timely & clear. NDR is the way to go!
Reviewed Feb. 28, 2018
I was hesitant to call, as I am afraid of phone scams, identity theft, etc. I received exceptional information and felt at ease talking with my representative. She did a great job explaining all possible scenarios. She had compassion and did not judge me for the situation of which we were in because of my spouse getting ill, and our income changing.
Reviewed Feb. 28, 2018
Everyone has been very helpful and explained the program well. I was not made to feel bad about my financial situation, and was quite relieved when the program was approved. I am hopeful for a smooth experience that will help my status and include only limited exposure to my creditors.
Reviewed Feb. 28, 2018
Edward did a fantastic job explaining all points of the program, as well as talking me through exactly what we needed to do. He was incredibly helpful. The woman on the Welcome Call was also extremely helpful and explained everything very thoroughly. I look forward to working with you all.
Reviewed Feb. 28, 2018
Very detailed and easy to understand the policy. Customer service was very polite, courteous, explained things very well. I am new to this and never understood how it all worked so the explanations were on point. I also like how the contact will be with one person.
Reviewed Feb. 28, 2018
I have been a client of National Debt Relief for over a year and I thank god for them. They have helped me pay off my bills and are continuing to do so. Their customer service is the best and I have and will continue to recommend them to everyone.
Reviewed Feb. 28, 2018
Working with National Debt has been a true blessing for me! I feel at ease knowing they are handling my accounts! I will definitely recommend National debt to my family and friends! I didn’t know one of my debts would be resolved so quickly! I am overwhelmed with the progress!
Reviewed Feb. 28, 2018
Wonderful people I dealt with and so glad I made the call. Professional and understanding, they were not judgemental and sympathetic. I am actually physically calm and relieved. Which is great since I suffer from anxiety. I can't wait to get started because I see a light at the end of tunnel. Thank you.
Reviewed Feb. 28, 2018
Very helpful, I hope everything goes as easy as I was told. I am hoping all the stress I've had in the last few months goes away and I can get on with my life. Being debt free will be amazing and I can't wait to start over and get on with living a normal life.
Reviewed Feb. 28, 2018
Awesome company. Very thoughtful and professional. They were able to settle my debts in reasonable time. I would recommend National Debt Relief. A great company. I had 9 credit cards and misc debt, as of now I have only 3 left waiting for settlement. I have been in the program for about 9 months. Best thing I have done.
Reviewed Feb. 28, 2018
Everyone I have talked to has been great, friendly, and welcoming. Thank you for all of your help in figuring everything out. I am glad that I called. I was losing a lot of sleep at night and I am glad that I called and took my first step in fixing my debt.
Reviewed Feb. 28, 2018
The service was prompt and professional to deal with the matter to alleviate the incurred debt. Calls were returned promptly and questions were answered in a proficient way to reduce misunderstandings. Overall so far I am extremely satisfied with the service.
Reviewed Feb. 28, 2018
I was so fortunate to begin my initial call by speaking with Eugene, who was so kind, so helpful, and so understanding. Life is stressful enough, and when it comes to debt, well... that stress is sometimes overwhelming. Eugene let me be myself... my nervous laughter and tendency to throw in some humor... were received by him in the spirit it was spoken, and he put me at ease. He is an encourager. Vanessa called me the following day, and was professional and helpful, and got me through all of the hoops of understanding that Eugene had shared with me before. I truly appreciated being treated as a person who wanted to be proactive, and felt very welcomed and respected by both of them. Thank you so much, Eugene and Vanessa. I wish you only the very best. :)
Reviewed Feb. 28, 2018
I am so happy with the service and relief they were able to provide to me. Everyone I worked with was very professional and explained the program in depth. I look forward to rebuilding my credit. The reviews that I read were very impressive and happy. I will soon be able to relief some stress.
Reviewed Feb. 28, 2018
My debt rep answered all of my questions & promptly emailed my information. Everything was handled so efficiently! The website is easy to use and the automatic withdrawals make saving easy. Finally I can see the light at the end of the DEBT Tunnel!! Thank you NDR!
Reviewed Feb. 28, 2018
I would highly recommend NDR to anyone, so far I am happy with the way things are going, hoping everything continue the same way until am well on my way to be debt free. Customer service is exceptional. You are kept informed of all transactions with the creditors. Thank you for everything.
Reviewed Feb. 28, 2018
The experience I have had so far has been positive. I would recommend this to someone in my position. It did take a while for the first chunk of my debt to be resolved but I am happy to say that it went smoothly. I did not factor in the late charges as part of the total debt. That was a surprise to me. This is why I am not giving this a five stars because I feel like this should have been highlighted for me.
Reviewed Feb. 28, 2018
When I had nowhere to turn to after being scammed by a fake loan company, they were so helpful and did not judge me. She went thru every step with me and actually made me feel better about myself. I am so thankful for the help that they provide.
Reviewed Feb. 28, 2018
My 2 agents were great! Very understanding and informative. I feel like I am in good hands and this company will help me out of a bad situation I am in. They have made me feel secure about the things I need to go to go forward and better my life.
Reviewed Feb. 28, 2018
Very thankful for the help in which I'm receiving from National Debt Relief for their service to help with my situation and assistance with my debt problem. They have a good network set up to work to solve your debt.
Reviewed Feb. 28, 2018
I am so pleased that I have started to resolve my debts. When I received the phone call that my first of five cards was getting resolved, I was ecstatic. I am now in process of figuring out how to increase the deposit into my account. I am so thankful I found National Debt Relief.
Reviewed Feb. 28, 2018
It’s been nice having one payment for all my bills but communication with the company is a challenge. The number provided to accept an agreement does not work very hard to reach and very hard to access. It would be nice if they call and leave a voicemail.
Reviewed Feb. 28, 2018
They all need information and started the process as soon as possible to help in my financial situation. The program seem to be very easy to understand and very helpful in helping me get through this hard time in my life. They explained everything very well and clear and gave me contact information so if I had any problems.
Reviewed Feb. 28, 2018
In less than 6 months I've seen 2 of my creditors reach settlement agreements! I can feel my financial stress lessen with each email notification I get! My goals for reaching early retirement are getting much more attainable, thanks to National Debt Relief!
Reviewed Feb. 28, 2018
Everyone was thorough and willing to assist. They made the process easy to understand and made me feel like they cared about my progress and what was best for my circumstances. They were helpful and encouraging and assisted me in the right steps.
Reviewed Feb. 28, 2018
My name is Jose, and since I spoke to a National Debt Relief representative the very first time, I kinda got my confidence back, the representatives are always there to help you out, before I knew it, we had resolved one of my creditors, now we are resolving my second creditor. I am very pleased with this program and I really recommend it to people on debt and people like me that thought that there was no other way than to be in debt for the rest of my life. Thank you so much National Debt Relief.
Reviewed Feb. 28, 2018
I am very satisfied with the expertise of National Debt Relief. I have tried others, which did not come through as discussed. National Debt Relief was honest, helpful, and professional through the entire process. Thank you for the help, and for getting us out of debt. We have learned a lot through this process.
Reviewed Feb. 28, 2018
I am very happy with the way National Debt is handling my debt. I started with NDR in October 4 debt and now I only have one more to pay off and I will be debt free, so far I am very happy with them.
Reviewed Feb. 28, 2018
So far everyone I have worked with have the BEST manners. That is so hard to find anymore. Everything I was told so far is true. I am very happy with your company. I am recommending your company to everyone I know.
Reviewed Feb. 28, 2018
I had extremely helpful customer experience, both with Nomer and Kathleen, they were very clear and precise with everything and made sure that I understood everything. They answered all and any questions I had. Reviewed all the material they sent me. I was very happy with them.
Reviewed Feb. 28, 2018
I have been working with National Debt Relief for nearly two years and am now down to one account. The staff are very knowledgeable and friendly. I chose NDR because of the star rating by reviewers and approval by BBB. They have helped me reduce my debt by over half of what my balances were and I am so thankful I am nearly completed with the program.
Reviewed Feb. 28, 2018
They are very detailed and everything is done legally. They offer any help to any degree you are wanting. They answer any and all of the questions I asked. I called them several times over the months just to touch base. They kept in touch by email, but I wanted to hear a voice to verify. So far, so good is what I have experienced.
Reviewed Feb. 28, 2018
Last call 2/27/18 11:45 am. Sorry but I don’t remember her, the manager know who I’m taking about. She give me all the information that I need and she give the inspiration to continue with the program, she told me how good I’m doing and give me the strength to keep going and make the goal that I want to do. The best customer services ever. Promote her to a manager. Thanks!
Reviewed Feb. 28, 2018
Both the enrollment rep Daniel and Jaime who did my welcome call, were helpful, patient and informative. Any questions or concerns were addressed and with my limited availability, they worked with me. I'm very comfortable with the program and appreciative of their patience and kindness.
Reviewed Feb. 28, 2018
So far the process has been fine but this is the honeymoon stage. No one has made any threatening phone calls, no letters to garnish, no to appear in court. The process was really fast. I needed more time to digest the numbers and see if I wouldn't be better saving money on my own and making settlement deals borrowing from my 401k. No cold feet. Just not walked through the numbers slow enough. Also I was told I would be called back at a specific time and wasn't. I had to call back. Not a good first impression.
Reviewed Feb. 28, 2018
Very friendly, helpful, accommodating representative. Answers all my questions. And willing to work with you any time you need help and have questions. Help me to feel good for their good news and updates. I recommend this program for those who wants to get out debt.
Reviewed Feb. 28, 2018
Everyone believes that everyone is totally computer "savvy" and in reality us older folks (I'm 75) might not be so "up to date" on everything with the computer. I called in and asked a question..."How do I do this?", etc. and my answer was go to the library. I needed to make copies and send them in by "fax" or something to that effect. I'm so sorry...this makes no sense to me. Send me a form, I'll fill it out and mail it back. I understand this.
Reviewed Feb. 28, 2018
I really enjoy working with them. They understand financial hardship situations and are eager to help you become debt free. They have already got one of my creditors to accept a settlement amount much lower than I expected. The probability of being debt free in the expected time frame is doable and I am excited about that.
Reviewed Feb. 28, 2018
Kyle explained everything I needed to know. He had the patience of an angel, I don't have Wi-Fi and it took forever to get all the information. He was wonderful in helping figure out how to get everything uploaded and it was so easy.
Reviewed Feb. 28, 2018
Everyone explains everything very clearly. Very easy process and very doable programs. I'm very happy I decided to do this! I WAS recommended by family and friends and I will for sure be recommending this company to other people. Easiest way to get out of debt!
Reviewed Feb. 28, 2018
This was overall a great experience. We had no problem getting through to anyone. Everyone helped us accordingly and as best they could. If I have any questions I know I can contact someone. They actually left messages as well which shows they are true to their jobs.
Reviewed Feb. 28, 2018
All communications with Nathan ** were very clear. He was patient and very informative. At first I was a little hesitant to join Debt Relief because I can pay my bills but my representative informed me of my percent of debt to income. Now I feel confident in my choice to join.
Reviewed Feb. 28, 2018
It matters to me that the customer service team be knowledgeable and polite when assisting through such a difficult and personal experience. The team that I worked with was all of these things and more. I would recommend National Debt Relief to anyone who is in dire straights but don’t want to file for bankruptcy. This was the case for me. Plus I like the fact that I can rebuild my credit after all of this is settled.
Reviewed Feb. 28, 2018
Rhonda was very articulate and helpful! Even though the process was fairly lengthy Rhonda was very patient with me. I am very organized but I still had to reach for my notes. And the last gentleman I spoke with was very helpful also! I would recommend this program to a friend.
Reviewed Feb. 28, 2018
I was extremely nervous about enrolling into the program. However, Mr. Joel **, did an outstanding job not only making me feel comfortable, but by ensuring me that I was doing the right thing. His knowledge and professionalism did not go unnoticed and I appreciate his time and efforts in making sure my case was approved for debt relief. I felt reassured and confident that my debt problems were now behind me. Thank you Joel! You're an amazing representation of NDR!
Reviewed Feb. 28, 2018
Everything was great. Sue and the other agent for the welcome call were both great. Sue went above and beyond calling me on Sunday and after hours on Monday evening so we could get the process rolling. Both were very thorough and professional.
Reviewed Feb. 28, 2018
Agent was very thorough and understanding of my needs & concerns. She explained everything and offered assistance in logging into my account. The settlement offer was a very good, but I was unable to meet it financially. She talked to her supervisor & was able to go ahead with settlement. She was very polite & understanding.
Reviewed Feb. 28, 2018
Very happy with our experience with Clinton **. He has been prompt, helpful and understanding. He responds to our questions quickly and completely. He explained every step in a professional and friendly way. The follow-up call with James was not so great. He read through everything very sterile. It was very difficult to understand what he was saying as he spoke so fast. Did not find him very friendly or helpful. Upon asking him a question, all I got was "he would email me that information later". I still am unclear as to where I am to send it.
Reviewed Feb. 28, 2018
Before I joined National Debt Relief I was paying almost $1100.00 every month to the debtor. Now I am so relieved that this program helping me and I can have some money to buy some stuff which I was not able to buy before.
Reviewed Feb. 28, 2018
So far so good. Took about an hour to complete, but given the gravity of what they are helping me with, it was worth the time. They were kind, helpful and understanding. The initial customer service representative let me know that I could email questions or concerns to her directly which helps as well.
Reviewed Feb. 28, 2018
The application and response time from employees with NDR was timely. The 2 employees Christina and Gary helped me understand exactly what I needed to do to start the program and what I needed to do on my part for creditors. Emailing between the two really helped as sometimes I could not be on the phone.
Reviewed Feb. 28, 2018
My experience to date has been prompt, detailed to my personal situation and provided step by step expectations. Pleased with information provided within each phone conversation as well as within written documents. I know what to expect and in what time frame. I feel confident if I need support and/or help the resources have been provided.
Reviewed Feb. 28, 2018
I was uneasy at first because I never been this route before. But now seeing the action taken place I satisfied. They constantly call me of updates. They always send me emails of what we talk about. I will share this company with my friends.
Reviewed Feb. 28, 2018
I am very happy with how you are to help people with their problems. I Will tell people about you guys. I could have not done it without your help. Thanks a lot. Some the people need to slow down on their talking over the phone.
Reviewed Feb. 28, 2018
Everyone I've spoken to has been extremely helpful. I feel very relieved that these debts will be taken care of soon, and I can stop worrying about getting bills paid. I would highly recommend this company. Professional, knowledgeable and courteous staff.
Updated 04/18/18: Highly recommend this company. They are professional, thorough, and have done an amazing job for us so far. In less than 2 months, we already have several of our accounts settled, and I am looking forward to being completely debt free in no time. All of the people we have spoken to have been courteous and very helpful. I have my life back now, instead of worrying about how to take care of debt. Thank you!
Reviewed Feb. 28, 2018
The staff at this company has made me feel confident that I will be debt free. They answered all questions I had. I would recommend them to anyone who wants to be debt free. The time frame is worked out with my finances. Every obstacle is fixed. They are BBB.
Reviewed Feb. 28, 2018
I am satisfied with the progress that has been made on my debt. I understand it is a very difficult situation. I was hoping for it to go quicker but again I understand it is a very difficult situation. I did not like having to get a loan but it has sped up the process almost immediately! I just can’t wait to be debt free!! National Debt Relief has worked very hard for me and I truly appreciate it!!
Reviewed Feb. 28, 2018
I worked with Orion ** on a debt relief program for me on 2/27/2018. He was so helpful and professional and kind. He is a great asset to your company. Thank you again Orion! You Rock. I will recommend this company in the future. Thank you so much.
Reviewed Feb. 28, 2018
Very good customer service. Explained everything very well and was a lot cheaper and saved me more money than other websites. It was very easy signing all the paperwork. Did it right over the phone and was very fast. They did not waste time.
Reviewed Feb. 28, 2018
I was very pleased. My representative was Very informative and answered all my questions. Would recommend friend. The process did not take too long and was easy to follow information on documents. I feel confident about program and wait to be debt free.
Reviewed Feb. 28, 2018
My debt was $15,000 and I wanted to improve my credit. I researched relief companies quite a bit. Apparently, National Debt Relief has the highest rating. They gave me a breakdown of my debts, gave me an estimate on how much it would cost, told me the regulations and rules on dealing with my debts, and how my account works. I haven't been with them for a long time but I like what I've seen so far. I was surprised with their cost because I did a credit repair thing before and it was horrible. I thought I just threw my money away. Their customer service was great too. They've taken care of my problems every time.
Reviewed Feb. 28, 2018
I had debt and I read great reviews about National Debt Relief, so I called them up. I've got three out of four credit cards paid off already, so I'm quite happy with that. However, I am just worried about moving forward. A lot of stuff shows up on a credit report as a canceled debt. Nevertheless, the cost is fair and they explained what happens after the program. The negotiator has been great. We had one issue, however, and I needed extra funds. I needed to settle out a debt by a certain date. I have paid it, and it was actually deducted from my account twice. I called to get it back and it was resolved rather quickly. Check them out. It’s worth the shot.
Reviewed Feb. 27, 2018
My overall experience was wonderful. Leo was so kind, caring, understanding and made me feel that I was not alone. He was very patient and answered all of my questions. His customer service was exceptional. I would recommend National Debt Relief to anybody.
Reviewed Feb. 27, 2018
NDR consistently provides timely information and responds to any questions posed with patience, accurate information, and a professional approach to working with clients. I am extremely pleased with all interactions with NDR - they have been extremely patient with any questions and have always responded with suggestions to solve concerns or possible issues.
Reviewed Feb. 27, 2018
I am so glad that we sought help from National Debt Relief. I'm really not sure what we would have done about our crippling debt that we just couldn't even make monthly payments on. You guys were great and walking us through all the processes that we needed to go through. Every time I called every person was professional and wanted to make sure that I fully understood all the information they were giving me. I never felt rushed on the phone and I knew I could call in any question.
Reviewed Feb. 27, 2018
They are thorough and so helpful, and I can’t see another way to help myself out of my mountain of bills. But they can, and they are! It’s such a relief to know my problems are being taken care of, quickly and efficiently.
Reviewed Feb. 27, 2018
National Debt Relief made me feel like I can breathe again. Fast response, very thorough and all the steps were explained very well. Two easy payments a month. They really want to help you get back on your feet and get out of debt. I would definitely recommend national debt relief to help you get back on your feet and have a normal life again.
Reviewed Feb. 27, 2018
They have been very helpful for me, they have losed 5 companies with a less about than I owed. I don't know what I would have done without their help. I'm starting to me getting out of debt soon. I have been trying on my own, and wasn't getting anywhere, so my friend told me about these people and I called and got set up and I'm on the road to recover.
Reviewed Feb. 27, 2018
Very knowledgeable, very easy to talk to and they never got upset when I kept asking the same question. Very pleasant to talk to and understand them. First I was nervous but Joe got me out of my nervousness. I want to say they did an awesome job getting me to understand the ins and out of the process.
Reviewed Feb. 27, 2018
I am very pleased with the way everything was explained to me. All my questions were answered in a way that I could fully understand. The personnel that I spoke with was very understanding of my financial predicament offering different options available to me in order to arrive to the decision that Debt Relief was the way to go for me. Thank you for your help.
Reviewed Feb. 27, 2018
Worst experience ever, every time I received a call there was a shortage according to their representatives. Seems like they don't write notes regarding your situation. They seem to all be lost and makes it very hard to understand. Till you get a hold of a supervisor.
Reviewed Feb. 27, 2018
I called today to finally get help on the credit card debt I've collected. Kyle, the specialist that helped me today made sure each and every question I had was answered. He made sure everything I was signing was clear and I knew what I was doing. I'm leaving this note in confidence that I will soon get my finances in order soon.
Reviewed Feb. 27, 2018
Scary at first to make a commitment and acknowledging you need help, but the friendly representatives were there to answer my questions along the way. As each account has been settled I receive a phone call for my approval and always keeping me up to date with my account.
Reviewed Feb. 27, 2018
Vey professional and nice. I felt very good talking to them and I did not feel like they was judging me for doing this. Lindsey was awesome and did a excellent job in explaining the process. Also made me feel good knowing that they will always be there to help me if ever needed.
Reviewed Feb. 27, 2018
Great experience & fast results! Very clear & concise instructions. After coming out of a very difficult 2 year divorce it will be a great relief to work towards being debt free. Can't wait to improve my credit score & start my new life with my future husband.
Reviewed Feb. 27, 2018
I have been in the program since December 15 2017 and they have already settled two of my accounts. I am a satisfied customer at this time. Still work to do but looks like they will be handling it well.
Reviewed Feb. 27, 2018
Dwight put us completely at ease, Answered all our questions, made sure we understood everything and where we go from here. The weight on our shoulders is finally beginning to ease. So far, finding National Debt Relief has been a saving grace. Thank you so much.
Reviewed Feb. 27, 2018
Very client friendly & upfront with no hidden fees or surprises. Would happily recommend them to a friend, family or co-workers. They're very easy to reach if there's a problem or if there is something you do not understand. So far they did everything they said they would.
Reviewed Feb. 27, 2018
I would like to thank Dorian ** for his patience and help. Very detailed and informative. Answered all my questions and was very good with the followup. Hopeful for the results since I am just starting the program. I appreciate how fluid the signup was and how much detail was provided to me.
Reviewed Feb. 27, 2018
Very happy with the friendly and very helpful staff. They have been able to answer all of my questions and concerns and were very reassuring. So far so good. I just hope everything goes as smooth as it was explained!
Reviewed Feb. 27, 2018
Very helpful and understanding in hard times. Works well to help get to my goal. I'm thankful for all the team members support. When hardship happens they help and work with you. When something happens out of your control and I can't make monthly payment they do all they can to help you and keep on task. Never in my life have I had to do this. Quite the wake up call. I'M THANKFUL that they will help me get back on track.
Reviewed Feb. 27, 2018
They have settled 2 accounts and I'm hoping to have this behind me in another year. I hope and get it done with less amount of payments. I have been paying since August of last year. I was schedule for 4 years and I'm hoping they can get it done for less money and less time.
Reviewed Feb. 27, 2018
My experience with National Debt Relief is very positive, very helpful and professional. I would highly recommend this company for anyone who is looking for a fresh start regarding their credit. It’s understanding that in life stuff happens. This company helps to get your credit back on track.
Reviewed Feb. 27, 2018
It was a pretty easy transition. More work than I expected, but I really needed this. Everyone I spoke to was professional and courteous. They were able to answer most of my questions. Not what I expected but I guess it's the best route to take.
Reviewed Feb. 27, 2018
I am very pleased with the National Debt Relief Service. They got me a great settlement with one of my largest creditor and I am on my way to being debt free. I highly recommend their service to anyone in financial distress.
Reviewed Feb. 27, 2018
I worked with Jerry ** to start my debt relief process. He is a wonderful person. He made me feel comfortable in a pretty unpleasant situation. Very supportive and knowledgeable. I appreciate all of the help! He took the time and cared about my situation.
Reviewed Feb. 27, 2018
Due to circumstances beyond our control, we were hit last year with major medical problems. We got behind on our bills trying to keep up with the medical bill we were hit with. I learned of this program and have been checking it out for some time now. Will recommend this program to my friends. Was impressed with the information I was provided by Salvatore **. He was very informative and easy to understand about what this program is about.
Reviewed Feb. 27, 2018
My experience has been short of Amazing! The patience and diligence these people show is very admirable. The hard work they do just for you to have a better life. I wouldn't think twice in using them again, but hopefully I won't have to but if the need arises in the future, I would in a heartbeat! Thank you from the bottom of my heart! Literally!
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