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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • FProfessional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    2 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 266 Reviews 52635 - 52835
    Verified purchase

    Reviewed July 28, 2017

    Thank you for the due diligence. I had little or no trouble from what was required from me. My experience with NDR was a pleasant one and I would gladly recommend it to friends and family. There was a time when I didn't understand what was required from me but I was helped properly and promptly.

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    Staff

    Reviewed July 28, 2017

    I am not able to pay the debts so I looked into National Debt Relief. The reps were helpful so it has been pretty good. They have resolved some of my debt issues since signing up with them. My credit scores are going up so I recommended them to a few people.

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    Customer Service

    Reviewed July 28, 2017

    I wanted to pay off my debt so I needed a settlement. National Debt Relief is doing a great job. Every time they need anything, they called and anytime I called them, they answered my questions. I feel like I am getting closer to be free of debt and it means a lot to me.

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    Customer ServiceStaffProcess

    Reviewed July 27, 2017

    Customer Service is very great and fast! Respond very quickly to questions and give accurate information on whom to contact when creditors want to negotiate. Representatives is nice and friendly. Really showed that they cared for the consumers and made sure that we understand the program.

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    Staff

    Reviewed July 27, 2017

    Everyone has been very helpful friendly and professional. It has been nothing but a positive experience dealing with the national debt relief. I would highly recommend their services to my friends and families and to anybody else who is struggling with consolidating their debt.

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    Customer ServiceStaffProcess

    Reviewed July 27, 2017

    National Debt Relief has been so helpful. They are very kind and nice. From the first conversation, I had a good feeling. And the process is very quick. I strongly recommend this company. Don't be wait and they will help you. Thank you National Debt Relief.

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    Customer ServiceTransparency

    Reviewed July 27, 2017

    The automated follow-up phone calls are really annoying. They are too frequent and call at a range of different hours within the day. If it is a really urgent matter it is understood. Otherwise, for simple updates please just communicate via email. Thank you.

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    PriceStaff

    Reviewed July 27, 2017

    We opened our account in spring of 2016 and since that time you have resolved almost all of our accounts this far. We have had nothing but the utmost professional and courteous help from everyone we have dealt with. They have contacted us if any problems came up and have worked with us to resolve them professionally. I would HIGHLY recommend National Debt Relief to anyone who is in our situation and wants professional help to become debt free. It easy and very affordable. Thank You.

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    ProcessTransparency

    Reviewed July 27, 2017

    We are very early in the program but so far everything has been thoroughly explained verbally as well as in writing. Any and every question has been answered right away and in a language I can understand. So far this has been an outstanding service and I hope that it will continue moving forward.

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    Customer Service

    Reviewed July 27, 2017

    Answered all my questions without making me feel like they were trying to convince me to use their service. Always give me all the information I ask for before closing a debt to be collected. I would highly recommend this to anyone looking to get out of debt.

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    Verified purchase

    Reviewed July 27, 2017

    7 months ago I experienced a life altering change in which I had to either file bankruptcy or contact a debt Consolidation Agency. I contacted Debt Relief, they helped me establish a plan that I could afford and contacted the debtors to accept a reduced amount of what I owed. So thankful.

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    StaffProcess

    Reviewed July 27, 2017

    I got into big debt because of back-to-back disasters of Hurricane Sandy and major medical issues. 9 months into the program NDR set up for me and I have no complaints. They have negotiated reasonable settlements on my behalf -- better than I could have done on my own. I'm glad I turned to them for help.

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    Customer ServiceStaffTransparency

    Reviewed July 27, 2017

    In working with National Debt Relief they have been very open with their communication. Any questions I've had they've been willing to answer them to the best of their abilities. Even when I was unsure of things they were there to reassure me of items. They have worked really well with the creditors that I have and helping manage my debt has been a true blessing.

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    Verified purchase

    Reviewed July 27, 2017

    A little slow at the beginning but it really works. 2 out of 6 of my accounts are settled in just 5 months. Really looking forward to settle all of my accounts.Thank you for the services. I really recommend it to anyone. Soon debt free.

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    Process

    Reviewed July 27, 2017

    Very happy 2 of my debts have been taken care of, couldn't have done it without your help I don't think. Everyone has been very understanding during the whole process! Very happy I chose your company to help me. You have taken a lot of my stress out of my life.

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    Transparency

    Reviewed July 27, 2017

    Paul ** was very helpful and explained everything in detail. It takes a load off my mind that we not drowning in debt any longer. I am looking forward to restoring my credit score over the next year. Would highly recommend to anyone who is in over their heads.

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    StaffProcess

    Reviewed July 27, 2017

    Very happy??? With National Debt Relief! They are very helpful and make sure I have all that I need and understand they are working to try to get me debt free. I am looking forward to that day. Thanks to everyone who's been there to help me and to understand the process.

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    PriceStaff

    Reviewed July 27, 2017

    Just recently, I received a phone call that they settled one of my debts. It was quite reasonable. They work with you to accommodate you with your best interest at heart. They are also very courteous and very helpful to complete your goal. Thanks.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    I requested National Debt relief to help me with my financial problems just 2 months ago. It was such a relief. I have not received any calls from creditors and it is a good feeling to know that I am going to be ok now with my finances. I was laid off so I ended up retiring and took a big cut in my income. I appreciate all the help they have given me. When I call for questions they are very prompt on returning my calls and answering all my questions. Thank you so much for everything.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    So impressed with the service from National Debt Relief. Customer service is always helpful and I have been treated with respect! My case is handled with professionalism and I'm always treated fairly. Thank you for you help with all matters from the beginning.

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    Customer ServiceStaffProcess

    Reviewed July 27, 2017

    The initial process was easy and non-accusatory and our agent was positive and reassuring. Within one week, the phone calls diminished which has done wonders for our stress levels. The online portal is easy to use and your questions are answered expeditiously. I am extremely happy we are using NDR.

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    Verified purchase

    Reviewed July 27, 2017

    When we first started this they said that the monthly payments would run around $350 and there have been times when they run almost $700. We are on a tight budget and they ask if we can put extra money in but no way. Plus they do multiple withdrawals from bank. Why not just one for the month??

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    Customer ServiceStaff

    Reviewed July 27, 2017

    Tangela was wonderful! She is very knowledgeable and answered any questions I had via email promptly. She was kind and courteous, as well. The welcome call was also very smooth and I am very thankful for the work you all will do to help my family and our financial situation. Thank you!

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    Verified purchase

    Reviewed July 27, 2017

    I love the fast service.. My first settlement account was settled in only 2 months... & easy for me to review and accept the proposal... I was skeptical to even look into debt relief programs because of scams and National Dept Relief its legit and easy to understand.. I would recommend National Relief to my family and friends.

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    ProcessTransparency

    Reviewed July 27, 2017

    Gary and Paul did an excellent job with helping me get started on this program. They both explain the program very well and was so attentive to my questions and concern. I would recommend NDR to anyone who needs help with getting out of debt now.

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    Customer ServiceProcess

    Reviewed July 27, 2017

    I was skeptical at first, but I'm glad that I enrolled in this program. So far this has been a pleasant experience. Customer service is very patient and well versed on the subject of debt. The only drawback is that I hadn't considered National Debt Relief sooner.

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    Staff

    Reviewed July 27, 2017

    Very professional, very kind and understanding. When things were looking a little bad and I thought I was doomed they went above and beyond to help me out. I am very appreciative of their hard work, dedication and support. I would recommend them to anyone who is need of this service.

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    Verified purchase

    Reviewed July 27, 2017

    I really felt that this company is 100 percent accurate and willing to truly help you to become debt free. I have never seen a company offer what this one does! I would honestly recommend this company to anyone who is going through financial problems.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 27, 2017

    Very knowledgeable, and compassionate staff. Steven ** handled my call, my questions, my concerns with the utmost professionalism. He lifted this huge burden from my shoulders and now I feel confident with my financial future! Words cannot explain what Steven ** and NDR have done for wellness. He's the MAN. And NDR? What can I say except for BIG MAHALOS (Thank you)!

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    Verified purchase
    Staff

    Reviewed July 27, 2017

    Since I am very nervous about this & how it will affect my credit, everyone I have dealt with have been very nice & comforting. I really hope this will help me & the thought of getting out of credit card debt is very appealing. Thank you for the help.

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    Verified purchase
    Customer Service

    Reviewed July 27, 2017

    I understand your company is just trying to help, but I believe an email and an excessive amount of phone calls if that email is not answered within 5 minutes is a little much. Some of us work at 11 in the morning.

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    Customer ServiceStaffProcess

    Reviewed July 27, 2017

    I am new to NDR and so far they have been wonderful to deal with. It's a process that requires patience since in the beginning. You receive a lot of calls for collections but the representatives are wonderful at what they do and always help reassure me when I question myself was this worth it... yes it was.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    I just completed the application and enrollment process with National Debt Relief. The response to my online inquiry was amazingly prompt, and the gentleman who assisted me was courteous, knowledgeable, helpful, and very patient and informative with his responses to my questions. The woman who assisted me in my welcome call today exhibited those same qualities. I was pleased with their professionalism. I had looked at several websites evaluating debt relief companies, and National Debt Relief was highly ranked and had good reviews. I can now see why, and am happy to add my accolades.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    The agent was very helpful in confirming that the message was referencing the settlement agreement reached with Capital One. They also confirmed my email response to proceed had been received and processed. Very professional and direct. That was appreciated. There's nothing worse than failure to get to the point quickly.

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    Customer Service

    Reviewed July 27, 2017

    Relief being the key word. It is so good to hear when another company is paid off. When you hang up you know all the questions you are asked and answered. When they call you with another proposal they iron out every detail and the payment plan for the vendor.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    This company is the best! So helpful! I loved it, easy and all friendly! Travis is the best! I am so glad to be ending my debt days and starting over. The direct takeout made it easy and the payments were low. They always called for permission and really talked you through everything.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 27, 2017

    Customer service reps are always very helpful. The team that negotiates has really helped me settle debts in my benefit and in my budget. Everyone has been very helpful and courteous. My questions are always answered, not transferred from person to person. Thank you.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    John **, the Debt Specialist who helped me was most professional: His patience was unwavering (I'm very slow); He was knowledgeable and answered my questions without hesitation; Made sure of my understanding of explanations; Always returned my calls and inquired as to my best time frame; Always pleasant and polite, very easy to communicate with; I felt bonded immediately from our very first contact and after my experience, felt a burden had been lifted and "hope" restored to my situation!!!

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    Customer ServiceProcessTransparency

    Reviewed July 27, 2017

    I Love the program. It's really helped me out a lot. No more phone calls from the bill collection and it's a blessing to be able to have the stress off me. Working with this company is great. They can get my bills down faster than I can and in three years all of my debt will be clear maybe even sooner if I have more money to add with my monthly payments. Thanks again for everything.

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    Verified purchase

    Reviewed July 27, 2017

    We want to thank you for all you are doing for us, in helping us in lowering our debts and helping us to pay them off. We appreciate it. I would highly recommend you to my friends that are also in the same situation that we were in. Without your help my husband and I would be lost. Thank you again for all you do.

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    Verified purchase
    StaffProcess

    Reviewed July 27, 2017

    I would highly recommend this program to friends and family. The staff at National Debt Relief are very knowledgeable and very professional on going over the program and helping you in every step of the process. The forms are very easy to fill out and the staff are there if you need them to support you.

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    Verified purchase

    Reviewed July 27, 2017

    Just started. Have only been 1 month. Not sure yet our 1st payment has already came out. Though I am glad that we are able to get our credit cards paid for through National Debt Relief. We hope that we will have better credit after we have gone through this and start a new beginning.

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    Verified purchase

    Reviewed July 27, 2017

    Honestly I have more stress. Maybe I misunderstood your terms. The total amount that I consolidated is 21,000. I'm paying $179.00 every 2 weeks for 48 months which is 17,184. I'm not saving that much. That's too much. For now I will stay with you but I'm looking to go in a different direction.

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    StaffTransparency

    Reviewed July 27, 2017

    I am very happy and satisfied with the customer care service representatives that detail explained and helped me to sign up for this program. The two gentlemen that helped me was very nice, kind, polite, and patient with me, thank you very much.

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    Verified purchase
    Staff

    Reviewed July 27, 2017

    Considering there are a ton of other debt consolidation companies out there, I would not recommend National Debt Relief. After I had graduated from the program and was able to secure a loan with Liberty Lending, I kept receiving a notice in the mail that I still had an account to which I owed over $1,000. As I further investigated with employees and managers from National Debt Relief, it turns out the person from National Debt Relief paid the incorrect account. Since it cannot be retroactively reported to the credit bureaus, it will now sit on my credit report for another 7 years as a negative account that wasn't paid. National Debt Relief said they would pay this account because it was their fault, but that doesn't help me with raising my credit score. Disappointed is an understatement. I would never recommend this company when there at least 3 or 4 better ones out there.

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    Verified purchase

    Reviewed July 27, 2017

    It's been a great experience so far, I look forward to see what will happen in the coming months and to see how I can be debt free with their help and guidance. I hope that we can come together to make this a quick and smooth journey to financial freedom.

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    StaffProcessTransparency

    Reviewed July 27, 2017

    When I called your company I was very unsure about the program but Joseph ** and Vanessa ** put my mind at ease and explained everything in detail to make me feel comfortable about joining. They were very informative about everything and I greatly appreciate it. I would recommend this company to anyone needing help with finances.

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    Verified purchase
    Staff

    Reviewed July 27, 2017

    I was unsure at first about using a debt consolidation company however, after extensive research I not only realized it was the best option but that NDR was the best of the best. The staff have been informative, supportive, and understanding. I can now look forward to being debt free! Thank you so much!

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    Verified purchase
    Customer Service

    Reviewed July 27, 2017

    Resolved debt for a lot less than originally owed. Beyond happy with their services. The customer service is great as well as keeping you informed about everything that is going on currently with your account and other offers to settle all your needs.

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    Process

    Reviewed July 27, 2017

    I was struggling to pay the minimum on my credit cards after a medical hardship. National Debt Relief is helping me pay off these cards with enough money left over for daily living. I am excited to finish this program and get my finances back in order.

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    Transparency

    Reviewed July 27, 2017

    My experience with National was very well explained to me in length. I was surprised that someone could help me. I just got in too deep. My bank Eastern Bank recommended National Debt. I just want to thank Harry **. This will help me very much. Again thank you.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    Initially the amount required to pay monthly was fine and I was so pleased. Then it jumped up to over $600.00 a month which put me in a bind. I had taken out a reversed mortgage in order to make it possible to meet other financial debts, but NDR's increase has put me right back where I was and has put me in a financial hardship. I was notified by mail that I am in danger of losing my home. I have to call today and speak with a counselor to see what I can do to keep my home, if possible. I have called numerous time and spoken to an agent, with NDR, to try to get this amount down to a more manageable figure but to no avail.

    At this point in time, I feel I made a big mistake and should've claimed bankruptcy instead. I cannot even come up with money for my Real Estate Tax payments because of the amount that is due to NDR. I am suffering both physically and mentally because of this stress this is causing me and am undergoing psychologically counseling as a result ~ I am in a sad situation... very complicated. What started out to resolve financial burden and stress issues has turned into a nightmare.

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    StaffProcess

    Reviewed July 27, 2017

    Still very early in the process but so far everyone has been very professional and responsive. I am looking forward to see how this whole process unfolds. I was very nervous about taking this step and yet excited by the support and professionalism of your team.

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    Verified purchase
    Staff

    Reviewed July 27, 2017

    The staff is outstanding in providing me with valuable information concerning debt relief and financial stability. I would strongly recommend your company to my friends and associates. Keep up the good work. Your company must do more advertising. Your service is vitally needed. Thank you.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    I have been very pleased with the interactions I have had over the phone since starting the program. Also the ease of signing documents online to get started was seamless and quick. By far the results of settlements is the most gratifying. Thanks NDR team for working with me in these trying times.

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    Verified purchase

    Reviewed July 27, 2017

    Very good. I like all that you have done for me to help me with my debt problem. I wish that I had started sooner. Thank you for your help. I am getting peace of mind that I will soon be out of debt and will be able to do things that I like to do. Thank you again for your help.

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    Verified purchase

    Reviewed July 27, 2017

    I really do appreciate the work that National Debt Relief is doing on my behalf. I look forward to working with them to get my debt under control. I'm hoping that the services will continue working on my behalf as it is doing now. I really want my credit straightened out ASAP.

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    Transparency

    Reviewed July 27, 2017

    I contacted NDR yesterday and the professionalism and knowledge communicated to me by Kathy ** was insightful and enabled me to make a prompt decision. Before the day was completed, I enrolled in the program and look forward to it.

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    StaffProcessTransparency

    Reviewed July 27, 2017

    I just joined NDR a few months ago so I still haven't formed a solid opinion. I will say that signing up was a good experience and my debt counselor was extremely nice and a pleasure to deal with. He explained the program very nice and plainly. Once I entered the program, I was a little thrown back once I realized that I was still paying two of the 4 creditors that were enrolled in the program on top of paying my monthly payments to NDR. That put me further behind than I anticipated. I'm still trying to hang in there and see if I can make it through.

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    Transparency

    Reviewed July 27, 2017

    I felt very relieved and confident that National Debt Relief was going to assist me remedy some debt issues. It's been several months, and I don't see any settlements arranged and no payments made to the creditors. I was told a few weeks ago that I had to put more money in my account. I have more in it now, but I haven't heard any updates. I'm hoping this wasn't for nothing.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    Customer service was extremely helpful and understanding to my current situation and made it very easy to help me find a suitable solution. I would definitely recommend my friends to use the program if they were in my position. I know soon enough I will be able to get myself back to a great score with the help of this program.

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    Customer Service

    Reviewed July 27, 2017

    We called NDR because we were drowning and felt like we had no other options to dig ourselves out of debt. We were scared at first but a year and a half later, with half our debt resolved, we know it was the best decision for our family. We recently had an unexpected expense come up and NDR was great at helping us modify our payment plan so we could pay off our debt and still live our life. I would absolutely recommend National Debt Relief.

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    Staff

    Reviewed July 27, 2017

    They settled on 5 accounts within one year. They are a great company and keep in contact with the client all the time. I recommend this company to all. I still have 3 more accounts to go but with their help I'll get there hopefully soon.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    I had an amazing experience. Within 2 years I became debt free, it is a great feeling. Thank you so much. Everything seem to go smoothly. Only had to contact customer service a few times with questions and they were always friendly and courteous. Thank you again.

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    StaffProcess

    Reviewed July 27, 2017

    I was very happy with National Debt Relief. The time frame they gave me was very accurate, I was completely done with the program when they said I would be. Every person I have ever spoken with was always kind, polite, and very helpful.

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    Staff

    Reviewed July 27, 2017

    At 50, I found myself in debt over my head and unable to keep up. I didn't want to file for bankruptcy, and after researching National Debt Relief and reading reviews, I decided they were legit and the way to go. In 13 months I've settled 80% of my debt and paid off almost half. I'm hoping to finish a 44-month program in less than 2 years. Everyone I've dealt with has been knowledgeable, professional, respectful, and kind. A+! Highly recommended!

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    Customer ServiceProcessTransparency

    Reviewed July 27, 2017

    The overall experience with NDR has been excellent! From my very first phone call when I thought I had nowhere to go to, now 2 years in and working through the program. It has been seamless and easy. NDR has been there all the way to help me and explain the process. Thank you.

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    StaffProcess

    Reviewed July 27, 2017

    I was feeling overwhelmed and not sure where to turn. National Debt Relief saved me, I'm pleased with the friendly people and how easy the process was! Knowing I will be debt free in a few years is such a relief! Thanks for rescuing me!

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    Customer Service

    Reviewed July 27, 2017

    The National Debt Relief was a life savior. It was so great to get out from under all that extra debt. They answer any question I had where I could understand it. I have already recommend it to some of my friends. Thank you very much.

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    Verified purchase
    Staff

    Reviewed July 27, 2017

    National Debt Relief is helping me get my life and credit back on track. I just received news on my first settlement. I didn't expect a settlement this quickly. A huge thanks goes out to all of the National Debt Relief staff members.

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    Customer ServiceTransparency

    Reviewed July 27, 2017

    I'm not very good at this... Your company came with high ratings so I took the chance. I felt good about this from the beginning. Communication is great... Quick settlements. Very pleasant to work with... It was a very scary decision but happy I did it.

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    Reviewed July 27, 2017

    Great company. Always there for you. Willingness to help. Have Recommended it to several people should they need help. Thanks from bottom of my heart for your kindness and your complete willingness to help WITHOUT judgment in every aspect of my problems.

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    StaffProcessTransparency

    Reviewed July 27, 2017

    So far the representatives I have spoken to have been helpful, professional and knowledgeable. The program was explained clearly and I love that there are no hidden costs. Everything is included in one monthly payment. I will see what happens in a few months but right now I feel completely reassured and relieved to have NDR going to bat for me during this financially stressful time.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    Although no one wants to be in debt or need to resort to debt solutions, this has been a lifesaving service for me. Everyone I've spoken to has been honest, responsive, and professional. From the initial conversation, I felt validated and that this was going to be the best option.

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    Reviewed July 27, 2017

    I am very pleased of how National Debt Relief is helping us get through this tough time. I signed up because my husband can no long see to do the bills and I work full time and have had to take care of everything. Thanks You for helping us out.

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    Staff

    Reviewed July 27, 2017

    I am very satisfied with this service. They have worked really fast to resolve my creditors. Always trying to work with the money that I pay monthly. The staff is very friendly and I feel that they really care about my situation.

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    StaffTransparency

    Reviewed July 27, 2017

    My foster service rep Rocco was very friendly, helpful, and kind. A lot of info in a short amount of time and he explained everything thoroughly. I recommend this company to friends and family members. All his attention was focused on my situation and he was very informative. Thank you Rocco.

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    StaffProcess

    Reviewed July 27, 2017

    I one step closer to freedom, my case isn't as bad. Thankfully I'm starting sooner than later, Claudia enrolled me right away. She helped me out so much, answered all of my questions, the goal for me with this program is to get out within just several months!

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    Reviewed July 27, 2017

    Reduce debt and develop a workable plan to become debt free. Negotiate directly with lenders to reach a settlement for a fraction of the original amount of debt. Arrange for the creation of a trust fund for the reasonable accumulation of funds. Make available the consultation services of a law firm in the event of any legal actions taken by lenders.

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    Reviewed July 27, 2017

    I liked the tone of the person I spoke to at National Debt Relief. I initially understood the 7% as being a one-time 7% not realizing the program is 7% per year. I was a little culture shocked when I finally got the full agreement. I got to admit that they had been looking for my best interest. Even though it has cost me a little more than I thought, overall, it's still less than what I would be able to pay.

    Everything was great up until I had to talk to someone, who negotiated with me. I thought I had made that known when I was speaking to the representative on the phone from a follow-up call I made a few days later. I found out that they just agreed to the original terms. They had a settlement for a reasonable dollar amount less than what it was on the original debt, but then the term was up to two years and I don't want that. I recently deposited some of the money into the account to reduce my debt and use that in leverage to resolve my problems faster.

    Unfortunately, it doesn’t appear that the negotiator used that to my advantage. I want to be on my way back to recovering my credits faster and I'd rather have it done in two, three or four months versus two years. They are now in the process of rejecting the settlement and now renegotiating based off of the new information that I'd provided them. The other thing is that there's now the negotiation team and the customer service team. There needed to be a little more cohesion between all the parties concerned.

    It had been a good experience so far. I would not say that I would not recommend them. Definitely, I would. It's just that until this one instance. Other people may not be in the same situation where I was able to get that large lump sum and they would be in a scenario with that two-year settlement which would be a great offer. In my case, it was an unusual circumstance that I wanted to have it resolved. Other than that, the experience and their program are good.

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    Reviewed July 27, 2017

    I started with NDR almost ten months ago. I told them how much debt I had and they asked me what kind of payment I could make every two weeks and we agreed on the payment. Since then, they've been taking a lot of money. It's a four-year process at the most and we haven't reached the first year yet. Each time I've got a problem, I call them and they respond extremely fast. So, they'd been extremely helpful. They don't call me every day but would like me to add more money to my bi-monthly payments. However, right now, I can't, so I'm just making my regular payments. Overall, it's not the best experience they've given me in settling my debts but outside those circumstances, it's been going smoothly with them and so far, so good.

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    Reviewed July 26, 2017

    I am very well satisfied with the service I have received from NDR. They have made this process simple and extremely easy to follow and understand. I have a lot of stress removed and I look forward to completing the program. Everyone I have spoken to has been courteous and helpful.

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    Reviewed July 26, 2017

    I have had nothing but a fantastic experience from start to finish! They are compassionate, understanding, and get things resolved quickly and professionally. I would recommend them over and over again. They took a $30k debt with super high interest down to $13k. That was my largest debt.

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    Reviewed July 26, 2017

    I wish customer sale representatives were available after hours for clients that work off shifts. Communication is my only issue. Also, wish they would communicate with me more often regarding how my progress in the program is moving along; if clients have been paid off and who the Debt relief program is working with next to pay off next.

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    Reviewed July 26, 2017

    Great customer service! No complaints. They explain everything so well and very friendly. They will answer any question you have. I highly recommend this service to anyone who needs help In getting their debt cleared. Also, they have great communication whether it's through email or phone.

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    Reviewed July 26, 2017

    One of seven accounts completely resolved after 7 months. Patience is key. It was my largest account and took 3 payments. Negotiated for much lower than balance. I have not had a single issue with NDR as of yet. Communications have been outstanding.

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    Reviewed July 26, 2017

    They are doing a fantastic job at getting my creditors paid off in a timely basis. They are very pleasant and understanding, they really work with you through and through. I am thankful I have them to work with and that they are there for me to answer my questions and they put my worries at bay.

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    Reviewed July 26, 2017

    NDR is very responsive and answers all questions directly so far. I never felt like I was getting the runaround or being lied to. I even asked some tough questions and they were very honest even if it may not have been the answer I wanted to hear.

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    Reviewed July 26, 2017

    Polite, helpful and informative. Peace of mind and they are very organized. Paperwork was not hard and always someone to guide you. Wish I had known about them earlier. No one was pushy when dealing with them, but honest and clear.

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    Reviewed July 26, 2017

    Very helpful. Takes the stress away. Was very worried but they are always there to help you even with legal issues. Highly recommend this for anyone who is in need of help. Would recommend this service to anyone. Their legal services are very necessary to anyone with a lot of debt.

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    Reviewed July 26, 2017

    Do not respond to the status of my accounts. I send faxes and telephone requests for answers to my questions and never hear back. I am transferred back and forth to different people and sometimes the call is lost. HIGH FEES FOR POOR SERVICE.

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    Staff

    Reviewed July 26, 2017

    I am so very grateful to your company. Prior to signing up for your service I was considering filing for bankruptcy. You have helped me to avoid that. I have sent colleagues and friends that have found themselves in the financial trappings of revolving debt to you and they have found relief. From the first moment I spoke with your representatives to today (halfway through my program) I have been a happy customer. Seeing those debts paid off and not starving to do so was something I never expected to be able to do. You have changed our life. Thank you.

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    Reviewed July 26, 2017

    NDR has been really easy to work with. Today, Natalie was very professional on the phone and help answered all my questions about my account. So far, I've had nothing but awesome customer service. Not that easy to find in today's world. I would definitely recommend NDR to others.

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    Staff

    Reviewed July 26, 2017

    Have resolved two of the seven debts on my account. Doing a great job. Very happy so far with the results. Just wish it was a quicker process but that has nothing to do with NDR. Glad that I went with NDR and hope to get all the debts resolved very soon.

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    Staff

    Reviewed July 26, 2017

    They are helping to solve my debts one by one in a very good time with extraordinary result with my creditors. I really recommend them because they work professional and with accurately results. They answered all your questions or concerns that comes on the way to solve your debts. They are helping a lot.

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    Staff

    Reviewed July 26, 2017

    Very helpful on getting started. Very informative on questions I had. Emily explained to me about the process they have to go through with the lenders. I'm trying to get out of debt so I can retire, and this program seems to be better than filing bankruptcy.

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    Reviewed July 26, 2017

    This is probably one of the best decisions I've ever made. I don't know where I'd be without NDR. They were extremely helpful and responsive the whole way. They helped me pay off around $10,000 of credit card debt in 2 years. I've never worked with such an ethical company with such a great team. Thank you so much NDR. I've already recommended you to others.

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    Reviewed July 26, 2017

    Is great have a company like National Debt, because is available to help people with financial problems and support for learning about how handle the credit. Also working hard to provide excellent service and make better financial for the families. Thanks.

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    Reviewed July 26, 2017

    Excellent services provided. They keep you on the loop of everything that is happening in your account. Every time you need to contact them for information, they are available to you and answer all the questions you may have. Also, they follow up with you every time there is something new or any change.

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    Reviewed July 26, 2017

    They deliver what they promise, answer all of your questions, and are extremely efficient. I've only been with them for a few months, and have settled 2 accounts already. I highly recommend their services for debt relief some of the other competitors.

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    Staff

    Reviewed July 26, 2017

    Everyone at NDR has been amazing!!! Thanks to their professional team, I will be debt free by April of next year. Extremely helpful in every situation, no worries or stress for me. They take care of everything in an extremely timely manner. I highly recommend this company to anyone looking to be debt free!!!

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    ProcessTransparency

    Reviewed July 26, 2017

    They were so helpful and helped me understand things and just have walked me through the process ever since. My first debt was resolved pretty fast and I feel confident in their work. I am very thankful for their help.

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    Staff

    Reviewed July 26, 2017

    Amazing team. Only 4 months in the program and already have 3 creditors resolve, it is well worth taking a hit on your credit for a better financial life. The service is amazing. They work with you all the way even for the little things. I would recommend the program to any body looking for financial freedom.

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    Staff

    Reviewed July 26, 2017

    We were so far out reach with our bills, not sure if we would ever be Debt free. Then we called National Debt Relief and I'm starting to see some light at the end of the tunnel. For years when the economy was booming we were doing great financially but also in Debt. When the economy crashed we stayed with paying our debt rather than filing bankruptcy and for years barely making it. So very grateful to National Debt Relief for the help and Relief they helped us with this far.

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    Staff

    Reviewed July 26, 2017

    The team at National Debt did a great job with helping me get rid of all my debt. It's helped me get rid of that burden and re-build my credit. I overdid it with credit cards as a kid, but now my future is looking much better. Thank you!

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    Reviewed July 26, 2017

    Helpful people who take time to answer questions. With a large debt looming over me, I am glad to find a company who can offer me a way to resolve my problem. I appreciate the fact that in our state I was able to have legal counsel when a creditor tried to go against their agreement.

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    Customer Service

    Reviewed July 26, 2017

    I called to ask a question. Not only did she answer the question but she also went ahead and did it what the email was wanting me to do. To resolve it. So far so good. Can't wait to get the rest of them taken care of.

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    Reviewed July 26, 2017

    I really dont know what or how I would rate my experience as of this date. Nothing has been paid and all I see is my credit rating tanking. Receiving lots of threatening mail, so has this service contacted any of my creditors. Really unsure at this point in time. But you do manage to take your (my) money out of the account on time.

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    Reviewed July 26, 2017

    I have only been with National Debt Relief for a short time and so far I am very happy with the results I am getting. We are saving over $1000 in Min monthly payments where we were going nowhere as far as paying off our credit card debt.

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    Reviewed July 26, 2017

    When I first found NDR - I was desperate to clean up my outstanding bills, and start rebuilding my credit. I was very skeptical - I'd never dealt with a company like this before. But they delivered on their promises - got me the best payoffs possible, and now, three years later - I am virtually debt free. Thank you NDR.

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    Staff

    Reviewed July 26, 2017

    Your employees were always informative and very courteous. I was pleased with the way the way every thing was taken care of. Thank you for what you did for my wife and myself. I hope you stay in business for many years to come.

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    Reviewed July 26, 2017

    I was notified immediately with a report that one debt was resolved and that another required a limited power of attorney form to be completed and notarized. I greatly appreciate being informed in so timely a manner of anything pertaining to financial situation.

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    Transparency

    Reviewed July 26, 2017

    So far so good but it's only been a month. I stumbled onto NDR as a result of last minute cold feet (literally) with another company where I felt I wasn't getting straight answers. I've felt comfortable here with the info I receive and the clear communications I've gotten. Everything is as it was explained and happening in the agreed upon time frame. The budget put together for me however is a little shaky and I don't think very workable... but I'm trying.

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    Reviewed July 26, 2017

    Liking the way National Debt Relief is progressing me toward a debt free life. Two down a few more to go and then I'll be happy to be free of debt, everyone that I have had contact with has helped me out greatly.

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    Reviewed July 26, 2017

    Customer service reached out to me about an offer on my Disco Card. They got a ridiculously good offer much better than they or I thought possible. Problem was I didn't have the funds in my account. This deal was so good that we worked it out.

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    Tammy increased rating by 1 star.
    After a positive interaction with National Debt Relief, Tammy increased their star rating on March 22, 2018.

    Updated review: March 22, 2018

    It’s a year in and I’ve got four cards settled. NDR has been very helpful. They contact me before they make a settlement. They put everything in an account for you and if you have enough in the balance when you make the settlement they’ll just take it out and make it to the company. It’s made it so much better not having all these credit card bills and just knowing I will be debt-free in a couple of years. I would recommend them if they wanna get out of debt. I know my credit score’s horrible, but hopefully in a couple of years I can build that back up. I just wanna be credit card-free.

    Original Review: July 26, 2017

    Have been enrolled a couple of months but have not heard anything from NDR yet about settling any of my accounts. Only people I am hearing from are collectors. I was told that it may take 6 months to see progress so I am hoping that I do soon.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    Contacting NDR was an easy experience. All representatives were pleasant and helpful. They made a unpleasant experience easier. The only issue I have is when your accounts are settled. Not sure how long it takes to have final notice of settled debts.

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    Reviewed July 26, 2017

    My experience has been wonderful. I feel safe, taken care of, and protected. All the unpleasant things, they are tending to for me. I actually did recommend NDR to someone... my son, Eric **, who is currently enrolled in the program.

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    Reviewed July 26, 2017

    Customer service is always friendly and patient. They explain matters clearly and strive for satisfaction. I like how each part of my agreement was reviewed with me. I also like how representatives were attentive to my financial needs and were flexible with me.

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    Reviewed July 26, 2017

    I am a new customer, but so far everything has been well explained and should go smooth. All paperwork has been sent to me in a timely matter and all phone calls were self explanatory of how this program works. Allen ** was my first contact and he was excellent.

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    Reviewed July 26, 2017

    We were skeptical about this program at first, and scared but the collection calls and threats stopped almost immediately and we have now had several accounts settled. All our questions have been answered and we feel like we have someone in our corner. We are saving money and still taking care of our debt in a responsible way.

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    StaffProcess

    Reviewed July 26, 2017

    I have found myself drowning in credit card debt and was looking for a way to help get my finances under control. After researching I contacted National Debt Relief and am very impressed with the assistance they have offered. The process has been very easy and the assistance provided has been excellent. I have recommended National Debt Relief to several of my friends.

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    Customer Service

    Reviewed July 26, 2017

    I have been very pleased with my experiences so far, but the responses to the messages and communications from creditors I send are very impersonal. The computer already gives a robotic answer when it receives the email, but the comments I add to the emails I send are responded by people in insignificant or incorrect to my comments with the notices. It's be better if they didn't respond at all sometimes.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    Both my rep to set up my initial account and the rep for welcome call were very informative and helpful!! We are excited to begin this journey to being debt free sooner than later!!! I would highly recommend NDR to anyone looking to become debt free soon!!

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    Customer Service

    Reviewed July 26, 2017

    I am impressed with the commitment of your institution to help.. Thank you for your effort to superior customer service. I will recommend your company to anyone whom wants to help themselves to financial freedom. It is well worth the time for the serious consumer. Again, THANK YOU.

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    StaffTransparency

    Reviewed July 26, 2017

    Jeovanny was very helpful in explains how it works. I had experienced some hardship in the last couple of years. He explained every step. Made it very easy to understand. They let you know if you qualify right away. I so ready to start the process. You have access to your account at any time.

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    StaffProcess

    Reviewed July 26, 2017

    I am really happy with the help I am receiving. I am able to breathe now instead of stressing so much. I wouldn't be able to do this without this program. It is truly a blessing to have something like this for people like me in my situation. Thank you.

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    Reviewed July 26, 2017

    I'm unable to access my online access with National Debt Relief. The IT department demands that I use a NEW access code and am unable to use ANY of my previous codes. I can't use ANY code similar to the LAST TWENTY INTERACTIONS. Therefore I must not use any of my previous passwords and make up another password just for National Debt Relief. NEVER HAPPEN.

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    Reviewed July 26, 2017

    My experience, albeit short, is not creating the results I had expected. I am overwhelmed by creditor calls daily, some as many as 10 and it is severely disruptive. It was not explained to me that this would occur. If it is not the purpose of your company, to assist clients with creditors, then an explanation of why this continues to happen would greatly be appreciated.

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    Staff

    Reviewed July 26, 2017

    So far so good! We just started the process and I'm hoping it goes well. The people were very helpful and make you feel comfortable. I'm glad we made the choice to get rid of our debt. I hope that everything goes smoothly.

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    Reviewed July 26, 2017

    Good concept, but had issues - On the upside, NDR does what they say, they handle negotiations and payments to creditors. However, being with NDR did not stop 3 creditors from suing me, knowing that I was enrolled in the program. In fact, it might have encouraged the lawsuits so that they could get money faster knowing that I was paying NDR. It costs 200+ to order legal paperwork to take to the court as you cannot represent yourself legally if you want NDR to handle the account. Also, I made a large lump sum payment (3000+) after speaking with 3 different reps to confirm the amount needed to get all of my accounts in a repayment status. I was given the wrong information 3 times apparently and a large amount went to fees and the 2 outstanding accounts were not handled...

    I called to complain and all they could say was I was given the wrong info. Oh well... As a result, I remained open to being sued again without the accounts being negotiated, which I was guaranteed originally (3x). If my spouse had not passed away and I didn't have huge things to deal with I would have quit then and there, but I stayed with the program as it was too much to start over. I still have not gotten both of the accounts covered that I was told would be negotiated with my deposit but I am close now, so just want to finish. Also, keep in mind that there are hidden fees, like 1.50 per phone conversation along with a monthly fee. It can get expensive for legal paperwork too. If I had to do it over I would not pick NDR as they gave me wrong info and didn't fix the problem. If a customer is told something will be done, it should be done.

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    Reviewed July 26, 2017

    My contact was Jose **, he was very helpful and explain the whole program patiently step by step. I'm very glad I picked NDR and hopefully the program is all that I'm expecting. When I received the welcome call can't remember the name of the person I talked to but he also explain what I needed to know. Very knowledgeable.

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    ProcessTransparency

    Reviewed July 26, 2017

    Been a wonderful experience so far. Been so helpful, through the process and helping to relieve stress in my life. The updates and notices keep me on track with what is going on, with the accounts. Just a pleasant experience all the way around. Thank you.

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    Reviewed July 26, 2017

    Contrary to what was communicated there is no dialogue between negotiators and the client. The amount of settlement during negotiation was simply sent to my email and told to sign. When I asked to speak with someone I was told it wasn't an option. That was not consistent with information given with initial call.

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    Customer Service

    Reviewed July 26, 2017

    This company does a great job. If you ever need help this is where you need to go. This company had great customer service and they have helped me when I got myself in trouble because of health reasons. Everything they have told me they have done. I highly recommend.

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    Reviewed July 26, 2017

    Overall I had a good experience with National Debt Relief. I felt like in general the customer service was friendly and quick. I felt like the program was excellent because they offer a full refund of your payments (minus some standard fees) if you have to cancel (I did cancel because I filed bankruptcy). Their website is pretty cool, but I wish I had the option to cancel a payment without having to send correspondence. And my only complaint was that I had to give 5 business days notice to stop or change a payment - this was difficult at times because of my family life being busy. So I would have loved to see the notice at like 3 business days.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    Everything from the first phone call throughout the entire process has been efficient and effective. Thank you for your great service. My debt is being paid down and I'm saving so much money. I really appreciate everything you have done for me.

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    StaffTransparency

    Reviewed July 26, 2017

    So far my experience has been great! I have been stress free since joining National Debt Relief. Everyone I have spoken to is so helpful and nice during this hard time. I could not have asked for a more sympathetic group of people. This was a very hard decision to make and they walked me through every step. Thank you!

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    Staff

    Reviewed July 26, 2017

    It took me about a year to finally decide if this was the best route for me to go with my debt and I only wish I had done it sooner! They were able to settle 2 cards in a matter of 3 months and is in the process of settling another one!!! They are making it so easy and stress free which helps when you have a 4 year old and little one on the way! Thank you again for being dedicated to your jobs, it truly shows!

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    Reviewed July 26, 2017

    I am very satisfied with the service that National Debt Relief extended to me in resolving my debts with my creditors. So far to my knowledge, I have three accounts resolved and counting. I am very happy that I chose National Debt Relief over other debt relief companies. I am looking forward to that time that I am completely debt free!

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    Customer ServiceStaff

    Reviewed July 26, 2017

    They are friendly and very helpful. They contact you and discuss information with you before they complete anything and they make sure you stay informed. They contact you by email or phone and you can check your progress at any time. I would recommend them to anyone who needs their help.

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    Staff

    Reviewed July 26, 2017

    Really a very good experience. In the beginning I was so worried and in stress but after talking to National Debt all my worries were gone. They took all the responsibility and worked very well with all the creditors. I am really glad and thankful to National Debt. I am debt free now.

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    Reviewed July 26, 2017

    National Debt Relief has been a blessing. Like many of their clients, we never envisioned we would one day be buried in debt. But the loss of one income, reduction of the second and the economic times we were stuck. NDR took our case and throughout this year, have negotiated with all our creditors and we are now paying off our debts. We will be debt free in 2.5 years. Well done NDR!!

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    Customer Service

    Reviewed July 26, 2017

    When beginning this program, they tell you about the $9 or so service fee per month; however, they did not tell us about the fee for every payment, fee for payments over the phone, and they set up settlement with creditors on a monthly payment plan, so you are paying the fees every month on every payment.

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    Staff

    Reviewed July 26, 2017

    I felt respected and treated fairly. It takes a few months to get going with the credit card companies. Everyone I've talked with at NDR has been very nice. I can say I'm feeling "relief" using NDR. George was easy to work with and very helpful!

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    Reviewed July 26, 2017

    Well it's been a year and everything has been perfect. I'm very happy with the service and so far, the results. There are so many non-reputable credit repair companies. I was so happy to find this one which is actually fantastic! I have also needed flexibility on a few payments which is also fine. Thanks for everything National Debt Relief!

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    Reviewed July 26, 2017

    I was very well pleased with the process of enrolling in the program. Olivia ** was excellent in explaining the program and the process, the amount it would cost monthly and any questions I had. I needed to get out of this debt that has been going on much too long.

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    Harold increased rating by 2 stars.
    Process
    After a positive interaction with National Debt Relief, Harold increased their star rating on Aug. 30, 2017.

    Updated review: Aug. 30, 2017

    After posting my previous review I was contacted by one of the senior managers, Mr. Mofya ** who took the time to answer all of my questions and concerns. I was very pleased with his explanations and the time that he took with me. I felt much better about the entire process after talking with Mr. **. It was also great to know that Senior Management did take the time to read my review.

    Original Review: July 26, 2017

    I feel that the process is taking too long in contacting my creditors. I have already sent 3 payments but I have not been contacted to tell me if they have been in contact with my creditors. I feel that enough time has passed that the process should have been started.

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    StaffProcess

    Reviewed July 26, 2017

    Despite the fear of the unknown when journeying down this path, NDR provides a light in the darkness. My spouse and I were very unsure and had anxiety about the process, but the staff provided all the answers we needed and reassured us through it. Once NDR has negotiated terms with a creditor, they provide a simply, fast and efficient method for the customer to accept the terms.

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    Customer Service

    Reviewed July 26, 2017

    Great customer service, exactly what they say they will do and good terms! Less than 2 months before our first debt was settled for less than half of the original amount. We would definitely recommend this company, as saving to pay a debt is hard with a family but having a dedicated bill is something you will do no matter what. Couldn't accomplish our goals without their help!

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    Reviewed July 26, 2017

    This company was very easy to use and to understand to help me get out of debt, and hopefully it works the way it has been said to work. I have recommended this company to several friends and hopefully they will call and get out of debt as well.

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    Reviewed July 26, 2017

    My experience has been okay with National Debt Relief. They are helping me reduce my debt and get my finances in order. Although I requested the loan information sent to me several times but I still have to receive it. I was told taking the loan to pay off the rest of my debt will help. I just have not done it because I want to read the fine print.

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    StaffProcess

    Reviewed July 26, 2017

    After my husband got laid off we needed help to pay our bills. Representatives have been very helpful and already after just a few months I have saved thousands of dollars. The paperwork was easy to fill out and they make sure that I knew I was in control of the situation. I can approve different offers easily. I would recommend this program to anyone needing help.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    I worked with a service rep named Valentine. He was kind, patient and helped answer any questions or concerns I may have had. He was very attentive and called back quickly. He worked around my schedule and even called me back late at night when I got home to finish up my application.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    They answered all of my questions and put me at ease. The day after the phone conversation with them I was checking my email and noticed that they sent me the link to their account access page so I could check on my account whenever I needed to. And I didn't even ask them for It over the phone. They just sent it as a courtesy.

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    StaffProcess

    Reviewed July 26, 2017

    This process was so easy and everyone was really nice and answered all my questions. I am very excited to begin this process to better my financial situation. I did not know that different options existed to help me during this difficult financial time. Thank you National Debt Relief!

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    Staff

    Reviewed July 26, 2017

    From Day One, until the last negotiated payment, NDR's staff was there with me answering questions, listening and holding my hand. I went from being scared and insecure to confident about my situation. They have the experience and information to guide people through unfortunate times and avoid filing bankruptcy. I highly recommend NDR.

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    Reviewed July 26, 2017

    National Debt was wonderful and a great help! It is such a relief to have this behind me now. I am so grateful for their help and expertise. I would recommend them to anyone who is overwhelmed by credit card debt and needs some help.

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    Reviewed July 26, 2017

    So far, so good. It's nice to know that someone is taking care of a difficult burden for me. I'm ready for it to be completed. I would like to hear from National Debt Relief every month to see how the debt is diminishing. Thank you.

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    StaffTransparency

    Reviewed July 26, 2017

    It was incredible. I know it hurt my credit some but I was in a bad situation. My score would have dropped regardless because I simply could no longer pay due to surgeries. NDR pulled all of the stress and the creditors off my back. I was finally able to sleep again. Very helpful and explained the whole situation as we went along. Thank you.

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    Customer ServiceStaffProcessTransparency

    Reviewed July 26, 2017

    I am fairly new to this experience, but will express myself to the matter so far. My first contact was very positive, the person Jonathan who answered the call was very nice, understanding and helpful. He walked me through the whole process step by step. I am making my payments as agreed upon, and so far I have no problems. I am in a very comfortable place thanks to their help and understanding of their clients problems. If you're looking for help try National Debt Relief, it maybe the answer you are looking for!

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    Customer ServiceStaffProcess

    Reviewed July 26, 2017

    This is a great program. They have already settled one of my debts in just a few months. I wish I would have looked into it sooner. The customer service representatives are courteous and helpful. It has been a positive experience all around and I would highly recommend this company to anyone looking to get out of debt.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    Very helpful & friendly staff whenever I called with a question. So far happy with results since joining. My stress level is lowest it has been in several years knowing my debts are going to all be paid soon in the future.

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    Process

    Reviewed July 26, 2017

    They have done a most excellent job in lowering my debt but also lowering it throughout the process of the program so as to get out of debt sooner. I'm very pleased with their support and performance. They are very attentive at keeping you informed on all of the current changes and thus far they have all been favorable for me. It's been a very good move on my part.

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    Process

    Reviewed July 26, 2017

    I am just starting out with you and I appreciate the patience and care given in explaining the process. And the fact that I will be kept in the loop as things progress in getting my financial life back together!

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    Staff

    Reviewed July 26, 2017

    This could have been a stressful situation. They were very helpful with all correspondence and quick replies. I would recommend them to anyone who needed this help. Never thought I would be in that situation, but nice to know someone is there to help.

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    Process

    Reviewed July 26, 2017

    Not extremely satisfied with the timeline taken to contact and try and resolve credit issues. NDR makes sure you deposit sufficient fund so they can take their "fee" (NDR fees are high) prior to contacting and trying to resolve any creditors. That's probably why they tell you it will take 6 months to start the process. Not very happy with this company. I been in another credit counseling center many years ago and they managed to resolve accounts at a much faster rate.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    The staff has always been kind, professional whenever I called. From the very first day, they took control of my debt. They set up an amount that I was to pay every month and was advised to contribute extra if I was able to. I highly recommend National Debt Relief if you are unable to pay your bills every month!

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    StaffTransparency

    Reviewed July 26, 2017

    Everything was easy. The counselor explained everything and was easily understood. Five minutes later after one credit was resolved, another one came across and I gave my approval to accept the offer. I hope I can be out from under this in shorter period of time than what it was estimated to be.

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    Customer Service

    Reviewed July 26, 2017

    National Debt Relief is a good company. They have great customer service. They have helped me with my payday loans. I would recommend National Debt Relief to people who are considering bankruptcy. National Debt Relief service is a better option than bankruptcy. You can improve your credit score when you using National Debt Relief.

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    Staff

    Reviewed July 26, 2017

    Excellent service and very helpful people. Appreciate the knowledgeable people. Enjoy working with them. Would recommend to a friend. Really appreciate the hard work to get bills paid quickly. Thank you very much. Hope to get out of debt quickly.

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    Staff

    Reviewed July 26, 2017

    Fast and hardworking company. I am thus far satisfied with settling two debts thus far. Everyone I have spoken with have truly been nice and very helpful. I am glad I did not go through with bankruptcy. This is a great way to be responsible and get things back on track and rebuilding!

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    Customer Service

    Reviewed July 26, 2017

    They took the worry how I was going to dig out of debt away. Not dealing with the calls made it worth it. They'd check in with me every so often but no harassing calls. They make it easy to live through the mess I got in.

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    Customer ServiceStaffTransparency

    Reviewed July 26, 2017

    The person we spoke with on the phone was very courteous and took the time with us to explain the program. We spoke to him several times for 45 minutes or so each time. He was also very knowledgeable with his answers and explained thing well.

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    Customer ServiceStaffProcess

    Reviewed July 26, 2017

    Every time I have to call into National Debt Relief everyone is so helpful and knowledgeable. They seem to go out of their way to help you with questions you may have for them or the program. They treat you like one of their family.

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    Reviewed July 26, 2017

    It was my own spending and credit card debt that lead me to National Debt Relief. I will recommend to friends and family! I am happy to sacrifice, to pay back my debt and applaud their efforts in assisting me on my journey to great credit.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    Best customer service I've ever experienced in dealing with people over the phone. Very friendly people. I feel the people are genuine and have never been judgmental of my circumstances. They are very understanding and it makes me want to work with them more because of that.

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    Process

    Reviewed July 26, 2017

    This has been a good experience for me. When I didn't know what to do about my credit card bills, they took care of the situation for me. The process seems long getting the bills paid. But it has been well worth my time and patience.

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    Customer Service

    Reviewed July 26, 2017

    Very excited to get one agreement done. Hopefully more soon. The hardest part is waiting for the funds to add up. It seems like we wait a lot. Every call to the center has been answered quickly and politely. Always able to help.

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    Customer Service

    Reviewed July 26, 2017

    I could have continued paying my creditors and my credit wouldn't have been affected. So many calls I receive daily that really stress me out. The worst thing about all this is waiting for payments to be made. Wish I wouldn't have done this.

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    Reviewed July 26, 2017

    I was way over my head in debt and was contemplating bankruptcy when I heard an advertisement about debt relief. Well I called and the person I talked to told me of all my options and I went with National Debt Relief. And four months later I can say I see the light at the end of the tunnel and it looks awesome.

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    Robert increased rating by 3 stars.
    After a positive interaction with National Debt Relief, Robert increased their star rating on May 1, 2018.

    Updated review: May 1, 2018

    I had an accident at work and I required back surgery. I was laid off due to injuries, so I couldn’t detract that accident. I got information from the internet that National Debt Relief was one of the top debt relief companies and I went through their debt consolidation program. I contacted them and they had a representative contact me right away. We went over each account and the amount and they ran a credit report just to see what accounts I had there outstanding. They put them all together and offered me one monthly payment. I've never had an issue with them responding to either my emails or my phone calls or them contacting me. It's always been a pleasant experience.

    It's been about seven months of doing the program and consolidating all the debts helped me get back on my feet again. There are still a of couple accounts that are outstanding but I'd imagine it'd be done soon. They broke the payment plan up into two payments that are getting paid bi-weekly to help me out and it's easier to pay. Working with NDR has been great so far. When you need assistance when things happen, they do a great job. Even when you're going through problems and issues that are embarrassing, they make you feel calm and that it happens to everybody. They do not just single you out by yourself and they make it a very pleasant experience.

    Original Review: July 26, 2017

    I am new to NDR but I have found the organization very fast in signing you up but very slow to contact the companies you owe monies to at the time. Even when I know these companies are ready to deal and settle. At this point not very attractive as a debt relief source.

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    StaffProcess

    Reviewed July 26, 2017

    I have found the program to be very efficient and effective with user friendly associates. I am very pleased with the service I have received so far. Their hours are very convenient for working people. And they place no pressure on you.

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    Reviewed July 26, 2017

    NDR helped me organize and reduce my debt. Getting me back to financial homeostasis. They helped me hit the reset button my wallet and proceed with a great plan moving forward. They were polite and very quick with responses. They organized 1 resolution in less than a month.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    Friendly and helpful staff. Answered all my questions and listened to all my concerns. In the beginning I called them every week asking the same questions and they still took the time to repeat it all. National Debt Relief helped me go on about my days without having to stress about my debt. I was finally able to breathe.

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    StaffTransparency

    Reviewed July 26, 2017

    Carlos ** was absolutely awesome. Made us feel great. We know he is on our side to help us achieve our goal of debt reduction. Explained all. Went over everything with us until we fully understood everything. Treated us like people, not just another customer. My wife and I are disabled seniors. You are lucky to have him on your staff. He should be a supervisor and teach others his professionalism and passion.

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    Customer ServiceStaffTransparency

    Reviewed July 26, 2017

    I will be forever grateful to National Debt Relief for getting me out of debt and a raising credit score. Whenever I called them or they called me, they were very friendly and helpful. They made me forget the shame I felt. They never talk down to you and always make you feel as if your questions are as important to them as they are to you. I would recommend them in a heartbeat. They keep you up to date with what is going on in your account, which I found to be a great stress reliever.

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    Staff

    Reviewed July 26, 2017

    So far so good. We start with NDR in Nov 2016. When we start and talk to the customers service, they are so friendly. That's why we choose NDR. Me and my husband fell happy with NDR. They always communicate with us. Hopefully this communication always the same until next 2 years. Thanks NDR.

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    Staff

    Reviewed July 26, 2017

    I am a new member, I still am building money so that I can satisfy some of my financial burdens. I will say that I trust that I made a wise investment for a change. I found that many creditors were friendly and supportive of my decision. I look for great results and am excited on new beginnings. Thank you!

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    Staff

    Reviewed July 26, 2017

    I called National Debt Relief a month and a half ago. Already two of my debts have been settled. The savings are amazing! Everyone is so kind and helpful. I'm so unbelievably grateful to them for helping me get my life back on track. I have already recommended National Debt Relief to friends.

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    Customer ServicePriceStaff

    Reviewed July 26, 2017

    Always courteous and answered my questions in a timely manner if not able to answer right away, making the process easy. Not always as affordable but reasonable and the time frame to pay off. I have recommended National Debt to other family and friends.

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    Reviewed July 26, 2017

    Before National Debt Relief, I'm so depressed and can't sleep, wake up in the middle of the night thinking about my debt for a month. My wife saw their website and we call them. Since then, no worries! Thank you, NDR!

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    Customer Service

    Reviewed July 26, 2017

    I have been with the program almost 2 years. I had eight accounts in the program. I have had 2 removed and 1 account was settled in 15 months. 1 more account was just recently taken care of. I had a doctor bill on the account and since it was too old they closed it out so the account was closed by you with the amount of zero. And I still paid you the company fee. After I told you guys the account was closed. I receive a phone call from you every day claiming there is an update and there is not an update. I wish the calls would stop. Unless they have made a deal.

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    Reviewed July 26, 2017

    Working with the National Debt Relief Service has taken the stress off my shoulders regarding my accounts. The agency determines with my creditors on how much I can pay and when it will be paid off. My credit scores continue to plummet, though, and that brings me some stress. It is hard to finance anything with low credit. I wish the creditors would understand that people have family issues and being able to pay bills living on social security is a joke.

    I did send in a letter asking the NDR to get an account out of collection with an agency that was turned over for collection in February of 2017, which was the first time I heard of this bill. The bill was due to non-payment of rent for my office, but I only spent 2 weeks in my office and closed the office on December 27, 2013. The office had some chemical smell to it and I lost clients and income because the clients did not like having to be in that office and didn't like having to come to the office in the evenings and being afraid of being attacked. I have protested this bill, but it continues to haunt me and has now caused my credit to plummet. Can you do something about this?

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    Customer ServiceStaff

    Reviewed July 26, 2017

    Patrick ** took me from start to finish, explaining everything as we progressed in a courteous, professional way. He listened to my questions and responded politely with satisfactory answers. I'm very confident that NDR will succeed in pulling me out of the financial hole I have put myself in and would most certainly recommend NDR to a family member or friend.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    They negotiated my credit card bill down and I was happy with the terms. They were easy to work with. They were always accessible. If it ever happens again, which it won't, I would call them. Thanks for helping me!

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    Staff

    Reviewed July 26, 2017

    Every time I have spoken with a team member, they have always been very courteous, well informed, and helpful. I have only been enrolled in the program for about a month. I have completed all notifications to creditors as suggested in enrollment packet. I do wish some type of notification might be sent from NDR to creditors sooner than 6 to 8 months.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    My wife called the NDR Representative and I received a phone call immediately and explained the purpose of the call and all the details involved. I spoke with Katie ** and she explained everything in reference to my situation and then followed up with an email and a phone call after that to see if I had any questions. She followed up again by calling me at home to have a conference call with my wife and to explain the program once more in details. She was very informative and courteous and answered all our questions and concerns. She always followed up with email messages to ensure we understood all the instructions and just in case if we had any questions.

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    Reviewed July 26, 2017

    This has been great relief for me. It was an easy process to turn my debts over and let them negotiate a lower payoff. The best part was having just one bill to pay them all and not have to worry about making a separate payment to each one every month. I would use them again if need be, but hopefully I never get into deep debt again.

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    Customer Service

    Reviewed July 26, 2017

    I sent an email on July 7, 2017 and as of today I did not receive any response. I asked for: A list of creators that was paid off and the amount that was paid off. A list of creditors that are pending negotiation and payoff amount.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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