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National Debt Relief Reviews

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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 266 Reviews 52635 - 52835
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    Customer ServiceStaff

    Reviewed July 30, 2017

    Throughout all my dealings with National Debt Relief I have met with excellence. Information is open and always accessible. There is no question that is not met with consistent open information. All the Customer Service people have been informative and very respectful. By going to them I have admitted that I have a problem. Yet never has anyone ever made me feel bad. All attitudes are positive: “We’re working together to solve these problems.” Thank you for that. Your respect is a precious commodity to those of us already feeling bad. My thanks to all of you from the negotiators to the people we speak with. You are providing a very needed service. You obviously strive for excellence and you are meeting your goals. And I truly thank you.

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    Customer ServicePriceStaffProcess

    Reviewed July 30, 2017

    I have only been a client of NDR for a little over 2 months and they have already resolved one of my creditors for around 50% of the balance I had owed. Not to mention all the interest it would have racked it. I am excited to see the process move forward and how it all turns out in the end. The customer service reps have been amazing each time I have reached out. Thank you so much!

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    Staff

    Reviewed July 30, 2017

    I wanted to get squared away on everything. After checking the reviews of National Debt Relief, I decide to go with them. Their people were nice, friendly and helpful. They took over the account, did what they do, and tried to resettle. It’s pretty easy to get ahold of them for questions. However, it takes a while for them to talk to people and get things situated but it's fine with me. They’ve taken care of one account so far. It has been settled completely making life a little better. I would recommend National Debt Relief. If somebody else needs their services, NDR can do something for them.

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    Staff

    Reviewed July 30, 2017

    Sought their help because I couldn’t keep up with the payments. NDR representatives were very nice and professional and have settled three of my accounts so far. They're very good but my payments are a little bit high. I’m hoping that maybe I could get them lower to make it more comfortable since they have settled some of the accounts. Other than that, National Debt Relief was great and I have no issues with them at all.

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    Customer Service

    Reviewed July 30, 2017

    I had a lot of debt and I had been off of work for quite a few months due to a lot of medical issues. I needed help to get back on track financially. I've been working with National Debt Relief since October and the payments have been manageable. It's a little difficult because it is high end up, but I'm working around that. I've also sent them multiple emails and letters that I've received from credit card companies and they've responded back to me or contacted me by phone at least once a month to let me know of offers and that they're on it. They estimated it would take about 48 months to get everything settled.

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    Customer ServiceProcess

    Reviewed July 29, 2017

    I'm very satisfied so far at this point in the process. I am looking forward to getting a fresh start. It has been difficult not paying creditors when you are used to keeping everyone paid and happy. Then there's the flood of calls for payment. Some have eased up. But a few of the collection agencies are steadily calling every day.

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    StaffTransparency

    Reviewed July 29, 2017

    We have had a great experience with each staff we have spoken to. They explain in great detail to our questions. When we had problems with debt collector the problem was handled promptly and efficiently. We are very satisfied with all the help given us.

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    Customer ServiceStaff

    Reviewed July 29, 2017

    The people at NDR, especially their management team, really care about customer satisfaction. I once had a slightly unsatisfactory experience and within just a few weeks was reached out to from the management staff who reviewed my call and did whatever it took to make the satisfaction right. I would recommend the NDR service to anyone I know. It has been quite the pleasure working with them.

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    Reviewed July 29, 2017

    I am happy with the experience that I have had with National Debt Relief. I do have a issue with how they contact you when there is a settlement to be negotiated. The last experience I had was not good. They did not give me the complete information on the fees that would be charged.

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    Customer ServiceStaff

    Reviewed July 29, 2017

    Thank you for your excellent service. You guide me step by step and answer all my question. You have a very good customer service and good operator that very friendly to transfer my call to the right person. My special thanks to Sarah ** for all her help and support.

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    Customer Service

    Reviewed July 29, 2017

    Everything they advertise and more. Corrected and fixed my accounts quickly and professionally. Quick response time and excellent customer service. Every step, even when altered was done by first contacting me and then after my approval implemented. Highly recommend utilizing this company!

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    Customer ServiceStaff

    Reviewed July 29, 2017

    No problem. But it gets a little frustrating getting multiple repeat calls on the same issue, after it had been addressed. Also when you call in the length of time it takes to get to a customer service agent, to just have to repeat your information over. Thank you.

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    Customer ServiceStaffProcess

    Reviewed July 29, 2017

    Enjoy speaking to customer service reps... they are so knowledgeable and professional and always strive to help. I never thought I'd get out of debt, but now I see light at the end of the tunnel. This program is so easy. I highly recommend this program.

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    Customer ServiceStaffProcess

    Reviewed July 29, 2017

    It is very early in the process and we were slow to get started. We have not yet seen results; however, we are so pleased at the communication and ease of access to customer service and even our representative, Danny. I feel confident in the NDR team, and we are happy with our experience so far! THANK YOU!

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    Reviewed July 29, 2017

    National Debt Relief is a fantastic organization. They are helping me get out of debt and fast. I was in over my head and they have helped me get back on track and get my debt taken care of for a low monthly payment! They make dealing with the debt easy and they are there for you every step of the way anyway you need them!!

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    Customer Service

    Reviewed July 29, 2017

    The service is generally good, any inquiries I have had via telephone have been very good. I would like to know the status of my account status. How do I get this info? Currently I do not know the status of your activities on my behalf. Please send me that information as soon as possible.

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    Customer ServiceProcessTransparency

    Reviewed July 29, 2017

    I feel so lucky to be a part of National Debt Relief. The whole process has been incredibly easy. I most appreciate the follow up calls with updates on my account. The customer service is phenomenal and they answer every question I have. I'm excited to be on my way to debt-free!

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    Customer Service

    Reviewed July 29, 2017

    This whole experience of overwhelming debt and feeling of hopelessness but National Debt has been so personable and "the light at the end of the tunnel". When we got the call that one of our creditors had settled it was a great feeling giving us hope and comfort knowing that we were on the path to being debt free.

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    StaffProcessTransparency

    Reviewed July 29, 2017

    From the very beginning NDR has been extremely professional and courteous in all aspects. They thoroughly explained all my questions and concerns. They walked me through what can and will happen during my process of debt relief. I feel NDR is going to be the best thing I have done to help me get out of debt without depending on a loan that I would probably not be able to pay. I look forward to working with NDR to secure my future.

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    Johnna increased rating by 2 stars.
    Customer Service
    After a positive interaction with National Debt Relief, Johnna increased their star rating on Aug. 9, 2017.

    Updated review: Aug. 9, 2017

    The problem with payment was quickly resolved. I was confused about what happened but then after talking to them it was all resolved... They understood my concern and after explaining everything got straightened out.

    Original Review: July 29, 2017

    My accounts are being paid down. Only thing that bugs me is when they call about a settlement made and how much I have to have. Problem is my income comes in on the 1st and third. If settlement comes in before those dates I have a hard time scraping up the moneys due to it's before when my income arrives.

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    ProcessTransparency

    Reviewed July 29, 2017

    Explained the process simply even I could understand. They addressed my legal issues (summons), I really needed help with all the legalese. Brokered payments to my creditors, to the satisfaction of both parties. They keep me advised of my progress, and I have access to my records. I would highly recommend this agency.

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    Customer Service

    Reviewed July 29, 2017

    I started the program a long time ago. I needed help because I have too much debt I need to fix and I didn’t have the money to pay. I went with National Debt Relief and after trying their service, I liked it. They were able to answer all my questions and when I changed my schedule for the payment plan, they were able to fix it. They were able to fix a few of my debts. I know they are still trying to fight or settle the debts with a bigger amount and that’s probably why they haven’t fixed the other ones. None of my creditors have sent me a letter taking the debt out, which is weird, but I have checked and they’re not in my credit report anymore. National Debt Relief has done a great job.

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    Customer ServiceStaff

    Reviewed July 29, 2017

    I'm overwhelmed by the service provided. I will admit at first I did not know what to expect. I'm happy I chose National Debt Relief. I was astounded how quick the accounts have been settled. The employees have great customer service and have answered all my questions to my satisfaction. Thank you.

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    Reviewed July 29, 2017

    I have yet to start on my journey of saving and paying off my accounts. However my beginning experience has been very good. I would recommend this before a bankruptcy. I was down that road once before. This is going to be worth it in the long run.

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    Customer ServiceStaff

    Reviewed July 29, 2017

    Every time I call and ask about information regarding my account I receive excellent service and leave feeling very confident. Everyone I have talked to has been very professional and courteous and have taken care of all my needs. Thank you for making a tough situation easier to handle.

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    Customer ServiceStaff

    Reviewed July 29, 2017

    The customer service people are great. The operators are very straightforward and to the point. They are also very persistent and dedicated to helping me erase my credit card debt. The best part is that they are doing it much faster than I expected. I would definitely this to other people.

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    StaffTransparency

    Reviewed July 29, 2017

    Just signed up and so far I have had a great experience with every representative at National Debt Relief. They are courteous, didn't put me on long holds, just a minute or two, and answered all of my questions. The transparency is also very much appreciated.

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    Staff

    Reviewed July 29, 2017

    WOW! What a great experience. FAST and easy to understand and happy to change my life. I will be telling all my friends how wonderful this company is. This company is upbeat and friendly. Thanks again for all the hard work you all have done. Thank you.

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    Staff

    Reviewed July 29, 2017

    When someone decides it is time to take control of their financial affairs and get a new start, it can be very scary. I found relief and peace in my life taking the first steps and trusting the National Debt Relief team. I have yet to have anything resolved because I am new in the program. Only time will tell, but I feel confident that they will be of great help in my financial affairs and helping me become debt free.

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    Customer Service

    Reviewed July 29, 2017

    When I finally made my first phone call, they gave me hope. I was over 25K in debt due to medical expenses due to ObamaCare. I am one of the many middle class people slammed with outrageous medical insurance premiums. I work for a top 10 pharma and my insurance premiums went from $60 per month for a family of 4 to $650 per month. Also went from no deductible to $3500 deductible. When one child had appendicitis and another was hospitalized twice in one year, my financial situation was turned upside down. National Debt was able to help me see the light and was an ally for me.

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    Customer ServicePriceStaffTransparency

    Reviewed July 29, 2017

    I couldn't keep up with debt payments so I looked into relief help. Every time I talk to somebody at National Debt Relief, they're always very pleasant and they help me understand and always explain everything very well. But, I get around five calls a day from them whenever they've resolved a new debt. I'm still going through the process, but I've resolved two of my debts through them. The cost is good, but some of them are wanting a huge chunk on the first two or three months and then the last few months, but I can't give more than what my payment is. Other than that, working with NDR helps with keeping the debt collectors off my back and I don't feel stressed.

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    StaffProcess

    Reviewed July 28, 2017

    Jim ** was very knowledgeable, patient and kind. I couldn't have asked for a better representative. I was hesitant at first about the program, but his insight made the process a lot easier. BRAVO ZULU Jim! Thanks so much for your kindness!

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    Customer ServiceStaff

    Reviewed July 28, 2017

    You're amazing! You answer all my questions and have already gotten 3 of my debts a fantastic resolution. One of them was a payday loan, which scared me. They appear so much harder. I didn't dare to hope that was possible. But you did it! I would and have recommended you without hesitation.

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    Customer ServiceStaffTransparency

    Reviewed July 28, 2017

    Kim who I dealt with, was incredibly helpful. She was able to answer all my questions and was compassionate about my situation. So far my experience has been very positive. Paper work and communication from the beginning has been great. Even the man who called me later that evening to review all our info was very helpful.

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    Customer ServiceStaff

    Reviewed July 28, 2017

    Thank you for your help. Everyone has been so kind and helpful. I have been with them a short time & they have gotten one card taken care of. They always answer all my questions. I am very happy with them.

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    Staff

    Reviewed July 28, 2017

    I was skeptical, but one month in and NDR has already reached a settlement offer with one of my creditors. I'm now hopeful and feel so much less stress. Armani was great, and the service team is also professional, helpful and extremely knowledgeable. True to their word.

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    StaffProcess

    Reviewed July 28, 2017

    Eric ** was so helpful and answered all of my questions. I was very scared about using debt relief and after talking with him I realized it was the right thing to do. He guided through the entire process and was very patient. Thank you Eric.

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    Staff

    Reviewed July 28, 2017

    I am very impressed with the service and dedication that the employees have shown to me and my concerns. I have always received prompt replies and immediate action to all my requests. I am very happy that I choose National Debt Relief.

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    Staff

    Reviewed July 28, 2017

    I am new to NDR and have spoken with Angel ** numerous times. He has been very courteous, explains requirements very clearly so I can understand and comprehend. So I would have to say I am very pleased with my experience. I am counting the days until I am debt free, with your help, of course!!!

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    Customer Service

    Reviewed July 28, 2017

    National Debt Relief was just that. A relief to me, to help me achieve my debt solutions. Customer service was great the whole time I was enrolled. I would recommend this Company over and over to anyone who is in need of debt solution advice.

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    StaffTransparency

    Reviewed July 28, 2017

    Everyone I have spoken with at National Debt Relief are very helpful, friendly, courteous, or in one word just plain nice. Each time I have communicated with National Debt Relief I do not feel as if they are looking down on me because of my situation. They are understanding.

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    Staff

    Reviewed July 28, 2017

    Very helpful and kind and prompt. I would recommend to family and friends. I wish I would have known about this earlier and could have helped us get out of debt sooner. This has changed the way we do a budget as well. Thanks.

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    Customer Service

    Reviewed July 28, 2017

    They have done a great job at closing out my debts and I haven't even been enrolled a full 6 months yet. I look forward to closing out the rest of the debts and becoming debt free! The customer service has been excellent every time I have spoken and emailed them.

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    Customer Service

    Reviewed July 28, 2017

    National Debt is a wonderful place that helps you solve your debt for half the money that you owe to your creditors. I started with them all in March 2017 and they have settled already four of my accounts. I don't bother them or call them. I let them do their work. Take my advice people, don't hassle them. They can only do what they can do. I like them because they have already settle debt that I had in the amount of 9,000 dollars already. This a great company???

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    Staff

    Reviewed July 28, 2017

    They were very courteous and understanding and absolutely helpful! As much as I did not want to go this route, I finally ran out of options and had no other way out. I will be debt-free within 3.5 years and less if I contribute funds faster. Otherwise, would've taken me minimum 15 years to get back to the black.

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    Staff

    Reviewed July 28, 2017

    Agent was very knowledgeable, informative and helpful. Thanks again for helping me out. I should be able to pay all my bills now. Without the assistance of National I would surely be out on the streets and homeless with absolutely nowhere else to go.

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    Customer ServiceStaff

    Reviewed July 28, 2017

    Everybody that I talked to seems super friendly and they will not force you to take action that you wouldn't want. People like me that needs financial help don't need to deal with another stress when it comes to customer service... They sure make you me feel important with no judging attitude! Keep up to great work NDR team!!!

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    Customer ServiceStaff

    Reviewed July 28, 2017

    I am satisfied with the experience. They have done a very good job to help resolve our debt. Thanks to National Debt Relief we are well on our way to bring debt free. Occasionally there are miscommunications and email/phone calls concerning important information get dropped but overall the experience has been very good.

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    Staff

    Reviewed July 28, 2017

    My experience was excellent! Both gentlemen that helped me, Charles ** and Kyler **, went above and beyond for me, both very professional and very patient with my hearing loss... I will definitely recommend National Debt Relief to all that are looking for help.

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    Customer ServiceStaffProcess

    Reviewed July 28, 2017

    All customer service were very professional and yes I will be recommending this to others. The whole process was fast, supportive and I never once felt uncomfortable. All the staff were helpful and I have received all paperwork and have printed it. I just want to say thank you for helping me.

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    Staff

    Reviewed July 28, 2017

    I spoke with one of your representatives today to carry out my first pay off. She was very informative and helpful. Unfortunately I didn't remember to write down her name. I look forward to having several more such conversations. Thank you very much.

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    Staff

    Reviewed July 28, 2017

    Each month I struggle to manage my finances and decided that process was not going to work long term. The staff at NDR (Andre **) and the welcome team were absolute professionals and educated me completely on this process. Looking forward to positive changes for the future.

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    Customer ServiceStaff

    Reviewed July 28, 2017

    I like the way I was treated on the phone. They are working to eliminate our credit card debt. Every time I call they answer my questions. I would definitely recommend National Debt Relief to others. When problems arose with our creditors they handled the problems for us.

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    Staff

    Reviewed July 28, 2017

    What great, compassionate company to work with. Thank you for all your help. You are quickly helping me resolve my debt on terms I can handle. You are diligently working on offers and helping me become debt free faster than I had even expected. Thank you National Debt Relief!

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    Customer ServiceTransparency

    Reviewed July 28, 2017

    Great customer service and really make you feel safe with the route you're taking with them. Each Representative really walked me through the process and made sure I am aware of all terms and conditions. They also let me know each way to contact who I need to contact if I want to change any details on my account or update on my debt situation.

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    Staff

    Reviewed July 28, 2017

    National Debt Relief has given me peace of mind while helping me get out of debt. They are professional and cordial when attending to all my concerns and inquiries. I have not had any concerns with them being the team of professionals that will assist me during the difficult situation I am in.

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    Customer ServicePriceProcess

    Reviewed July 28, 2017

    I enthusiastically give NDR 5 stars because the service they provide is exactly as advertised, and genuinely saved me from an endless cycle of debt and shame. I have a small suggestion for improvement, but nothing that would keep me from recommending to a friend. The process is incredibly easy and they are always available on the phone. I had a couple of months where my auto-pay failed because I didn't have enough money in my account, and they don't charge a fee when that happens. You just reschedule and it's all good. They work the way you would hope they would: not like a predatory company that could easily take advantage of people who are having debt problems.

    I ended up paying around 70% of my total debt over the course of 2 years. They settle with your creditors for less than that and then charge their fees -- but all of that is included in one monthly rate that you pay. So instead of tracking down several bills you just auto-pay one day a month. Stick it on your calendar and don't stress. Of course my credit suffered; but they warned that would happen, and it's coming back quickly. I would recommend downloading Credit Karma or some other credit checking app to stay on top of it.

    My only difficulty was this: As the process goes on, there are times when you need to print, sign, and fax/scan a document back in order to move forward with a settlement. For whatever reason there were multiple times when I needed to do that and I wasn't informed (or maybe sent one email and then left alone). It worked out fine, but there were a couple of times when I almost missed things. NDR might want to investigate how communication happens. If there's something that needs my attention, you should call AND email once a day until I respond. I'd rather be annoyed than feel out of the loop. For users: I recommend you visit the website or call frequently just to make sure you don't miss something. Overall I'm incredibly satisfied and relieved; thank you!

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    ProcessTransparency

    Reviewed July 28, 2017

    Clinton ** provided me with great understanding to my situation and was more than patient with me through this very emotional process. I appreciate his dedication immensely. His kindness was beyond what would have been expected. The paperwork process was easy to understand and the explanations from Clinton were extremely helpful.

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    Customer ServiceStaff

    Reviewed July 28, 2017

    I have to say this company works fast and is on top of everything. I would recommend it to friends and family. The company is courteous to all your needs and they always keep you posted. You get emails to see if you want to prove the debt solution, the payments and it's just a click of an email. There's not like 10 million phone calls. They give you an estimate time and what I experience is before the estimate time, they resolve quickly than promised. Great job.

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    StaffProcessTransparency

    Reviewed July 28, 2017

    I was scared to death when this whole process begun, but National Debt has been the best. They put my fears to rest and walked me through a most difficult period in my life. I would recommend to anyone. They have been nothing but helpful, polite and excellent in guiding me through the process.

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    StaffProcessTransparency

    Reviewed July 28, 2017

    I must say I was skeptical at first but I read a few reviews about National Debt Relief and decided to give it a try. The debt specialist I spoke to did an excellent job. She clearly explained the program, how it works and what my responsibilities would be. So glad I decided to try this way of clearing up my debts. Much easier than I expected and a great relief for me. I feel much better knowing I am off the debt merry-go-round. Thank you.

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    Staff

    Reviewed July 28, 2017

    Definitely reduced the stress in my life. So glad there is help available to people who might otherwise have to declare bankruptcy. I sure didn't think a serious illness would change my life like this so I am so grateful for their guidance.

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    Customer ServiceStaff

    Reviewed July 28, 2017

    When I always get great customer service. My problems are address and take care before I hang up. They are professional in two ways. The way they answer the phone and the way they handle the problem you are calling about.

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    Process

    Reviewed July 28, 2017

    My only unsatisfied experience was when my bank was overdrawn because of a mistake on the banks behalf, we suffered and missed out on a settlement deal. Otherwise, I am so far very pleased with the National Debt Relief program.

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    StaffProcess

    Reviewed July 28, 2017

    I wasn't really what was going on to begin with BUT, they helped me to understand their concern for my well-being and I greatly appreciated their help! I must apologize for my lack of patience and trust in your company. I am very happy, so far, with the results of the program. Thank you!

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    Reviewed July 28, 2017

    I feel relieved because I do not have the weight of all the different creditors calling and making me more worried about having to make a minimum payment when it does not even make a dent in the full amount owed. Now with the help of National Debt Relief I feel it that I am closer to resolving and completing my goal of paying all my accumulated debt.

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    Customer Service

    Reviewed July 28, 2017

    Took very good care of me and my accounts. Customer service is very helpful answering questions about your accounts. I would recommend this service to anyone with credit cards problems. Better answer than bankruptcy. Took very good care of my accounts.

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    Reviewed July 28, 2017

    I have been very happy with National Debt. They have taken my accounts from 6 down to just owing 2 more to be paid. It makes me excited to know that in a short period of time I will be debt free. Thank you National Debt.

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    Reviewed July 28, 2017

    I came across National Debt Relief on Facebook and I contacted them for my debt. So far, my experience has been good and it's also less hassle.

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    Customer ServiceStaff

    Reviewed July 28, 2017

    I'm not really sure if it's going to be ok when I first got started. It sounded very helpful and Mr Devin ** was very polite and gave me a good understanding but I'm still feeling uncertain. I need more comfort on how this really works because I'm getting threatening calls.

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    Reviewed July 28, 2017

    I know it's a long process. I hope that NDR is reaching out to my creditors to let them know what's going on. Sometimes I just feel like I'm out The by myself and it's a bit scary to wonder if NDR is reaching out to them. I did receive one email from NDR saying that they would start payments when my account is built up.

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    Customer ServiceStaffTransparency

    Reviewed July 28, 2017

    Your representative was very qualified to help all that calls. Clear and quite understandable. The welcome call was steady and clear on all questions. I would recommend this company to all in need. This is wonderful comfort to those who get behind and have this company to turn to.

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    Staff

    Reviewed July 28, 2017

    NDR did a wonderful job of getting a settlement for a "difficult" credit card. They handled everything and got the debt settled. The law firm associated with NDR is amazing. They also got a settlement with another credit card company for about 1/3 of what my balance was. I was truly amazed when they told me the amount they settled for. I had to ask them several times to repeat the amount because it was so low. They are incredible!

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    Customer Service

    Reviewed July 28, 2017

    One of my creditors took money from my bank account and it put me way over and I was charged over draft fees. When I called your company for help I was told they couldn't do any thing and I needed to deal with the bank. I tried to close the account and they said I have to pay back the money first. Your company didn't help me and now I don't know what to do. I don't have the money to pay back.

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    Staff

    Reviewed July 28, 2017

    I have had great experience with National Debt Relief and the people have been very friendly and understanding and working on making sure my accounts are being taken care of. And I've settled with one account and the account was settled which was a great savings.

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    Reviewed July 28, 2017

    I am still getting bills from this company, saying that I still owe over $2,000.00. I faxed you a copy of the bill today that I received in the mail today. If this bill has been resolved, why am I still getting notices from them that I still owe them money?

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    Reviewed July 28, 2017

    Originally we were told it could take up to 6 months for negotiations to start going through, but within 1 month we already had 2 proposals from our creditors, and another 2 the following month. So far, very impressed with NDR and their promptness.

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    Staff

    Reviewed July 28, 2017

    Representative was empathetic and worked effectively to help resolve my concerns and issue. Excellent service as he listened to what needed to be done. Got straight to the point with ease, or fuss, just all ears. Offered helpful recommendations and provided peace of mind.

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    Reviewed July 28, 2017

    Thank you for the due diligence. I had little or no trouble from what was required from me. My experience with NDR was a pleasant one and I would gladly recommend it to friends and family. There was a time when I didn't understand what was required from me but I was helped properly and promptly.

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    Staff

    Reviewed July 28, 2017

    I am not able to pay the debts so I looked into National Debt Relief. The reps were helpful so it has been pretty good. They have resolved some of my debt issues since signing up with them. My credit scores are going up so I recommended them to a few people.

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    Customer Service

    Reviewed July 28, 2017

    I wanted to pay off my debt so I needed a settlement. National Debt Relief is doing a great job. Every time they need anything, they called and anytime I called them, they answered my questions. I feel like I am getting closer to be free of debt and it means a lot to me.

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    Customer ServiceStaffProcess

    Reviewed July 27, 2017

    Customer Service is very great and fast! Respond very quickly to questions and give accurate information on whom to contact when creditors want to negotiate. Representatives is nice and friendly. Really showed that they cared for the consumers and made sure that we understand the program.

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    Staff

    Reviewed July 27, 2017

    Everyone has been very helpful friendly and professional. It has been nothing but a positive experience dealing with the national debt relief. I would highly recommend their services to my friends and families and to anybody else who is struggling with consolidating their debt.

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    Customer ServiceStaffProcess

    Reviewed July 27, 2017

    National Debt Relief has been so helpful. They are very kind and nice. From the first conversation, I had a good feeling. And the process is very quick. I strongly recommend this company. Don't be wait and they will help you. Thank you National Debt Relief.

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    Customer ServiceTransparency

    Reviewed July 27, 2017

    The automated follow-up phone calls are really annoying. They are too frequent and call at a range of different hours within the day. If it is a really urgent matter it is understood. Otherwise, for simple updates please just communicate via email. Thank you.

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    PriceStaff

    Reviewed July 27, 2017

    We opened our account in spring of 2016 and since that time you have resolved almost all of our accounts this far. We have had nothing but the utmost professional and courteous help from everyone we have dealt with. They have contacted us if any problems came up and have worked with us to resolve them professionally. I would HIGHLY recommend National Debt Relief to anyone who is in our situation and wants professional help to become debt free. It easy and very affordable. Thank You.

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    ProcessTransparency

    Reviewed July 27, 2017

    We are very early in the program but so far everything has been thoroughly explained verbally as well as in writing. Any and every question has been answered right away and in a language I can understand. So far this has been an outstanding service and I hope that it will continue moving forward.

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    Customer Service

    Reviewed July 27, 2017

    Answered all my questions without making me feel like they were trying to convince me to use their service. Always give me all the information I ask for before closing a debt to be collected. I would highly recommend this to anyone looking to get out of debt.

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    Reviewed July 27, 2017

    7 months ago I experienced a life altering change in which I had to either file bankruptcy or contact a debt Consolidation Agency. I contacted Debt Relief, they helped me establish a plan that I could afford and contacted the debtors to accept a reduced amount of what I owed. So thankful.

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    StaffProcess

    Reviewed July 27, 2017

    I got into big debt because of back-to-back disasters of Hurricane Sandy and major medical issues. 9 months into the program NDR set up for me and I have no complaints. They have negotiated reasonable settlements on my behalf -- better than I could have done on my own. I'm glad I turned to them for help.

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    Customer ServiceStaffTransparency

    Reviewed July 27, 2017

    In working with National Debt Relief they have been very open with their communication. Any questions I've had they've been willing to answer them to the best of their abilities. Even when I was unsure of things they were there to reassure me of items. They have worked really well with the creditors that I have and helping manage my debt has been a true blessing.

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    Reviewed July 27, 2017

    A little slow at the beginning but it really works. 2 out of 6 of my accounts are settled in just 5 months. Really looking forward to settle all of my accounts.Thank you for the services. I really recommend it to anyone. Soon debt free.

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    Process

    Reviewed July 27, 2017

    Very happy 2 of my debts have been taken care of, couldn't have done it without your help I don't think. Everyone has been very understanding during the whole process! Very happy I chose your company to help me. You have taken a lot of my stress out of my life.

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    Transparency

    Reviewed July 27, 2017

    Paul ** was very helpful and explained everything in detail. It takes a load off my mind that we not drowning in debt any longer. I am looking forward to restoring my credit score over the next year. Would highly recommend to anyone who is in over their heads.

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    StaffProcess

    Reviewed July 27, 2017

    Very happy??? With National Debt Relief! They are very helpful and make sure I have all that I need and understand they are working to try to get me debt free. I am looking forward to that day. Thanks to everyone who's been there to help me and to understand the process.

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    PriceStaff

    Reviewed July 27, 2017

    Just recently, I received a phone call that they settled one of my debts. It was quite reasonable. They work with you to accommodate you with your best interest at heart. They are also very courteous and very helpful to complete your goal. Thanks.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    I requested National Debt relief to help me with my financial problems just 2 months ago. It was such a relief. I have not received any calls from creditors and it is a good feeling to know that I am going to be ok now with my finances. I was laid off so I ended up retiring and took a big cut in my income. I appreciate all the help they have given me. When I call for questions they are very prompt on returning my calls and answering all my questions. Thank you so much for everything.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    So impressed with the service from National Debt Relief. Customer service is always helpful and I have been treated with respect! My case is handled with professionalism and I'm always treated fairly. Thank you for you help with all matters from the beginning.

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    Customer ServiceStaffProcess

    Reviewed July 27, 2017

    The initial process was easy and non-accusatory and our agent was positive and reassuring. Within one week, the phone calls diminished which has done wonders for our stress levels. The online portal is easy to use and your questions are answered expeditiously. I am extremely happy we are using NDR.

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    Reviewed July 27, 2017

    When we first started this they said that the monthly payments would run around $350 and there have been times when they run almost $700. We are on a tight budget and they ask if we can put extra money in but no way. Plus they do multiple withdrawals from bank. Why not just one for the month??

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    Customer ServiceStaff

    Reviewed July 27, 2017

    Tangela was wonderful! She is very knowledgeable and answered any questions I had via email promptly. She was kind and courteous, as well. The welcome call was also very smooth and I am very thankful for the work you all will do to help my family and our financial situation. Thank you!

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    Reviewed July 27, 2017

    I love the fast service.. My first settlement account was settled in only 2 months... & easy for me to review and accept the proposal... I was skeptical to even look into debt relief programs because of scams and National Dept Relief its legit and easy to understand.. I would recommend National Relief to my family and friends.

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    ProcessTransparency

    Reviewed July 27, 2017

    Gary and Paul did an excellent job with helping me get started on this program. They both explain the program very well and was so attentive to my questions and concern. I would recommend NDR to anyone who needs help with getting out of debt now.

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    Customer ServiceProcess

    Reviewed July 27, 2017

    I was skeptical at first, but I'm glad that I enrolled in this program. So far this has been a pleasant experience. Customer service is very patient and well versed on the subject of debt. The only drawback is that I hadn't considered National Debt Relief sooner.

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    Staff

    Reviewed July 27, 2017

    Very professional, very kind and understanding. When things were looking a little bad and I thought I was doomed they went above and beyond to help me out. I am very appreciative of their hard work, dedication and support. I would recommend them to anyone who is need of this service.

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    Reviewed July 27, 2017

    I really felt that this company is 100 percent accurate and willing to truly help you to become debt free. I have never seen a company offer what this one does! I would honestly recommend this company to anyone who is going through financial problems.

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    Customer ServiceStaffTransparency

    Reviewed July 27, 2017

    Very knowledgeable, and compassionate staff. Steven ** handled my call, my questions, my concerns with the utmost professionalism. He lifted this huge burden from my shoulders and now I feel confident with my financial future! Words cannot explain what Steven ** and NDR have done for wellness. He's the MAN. And NDR? What can I say except for BIG MAHALOS (Thank you)!

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    Staff

    Reviewed July 27, 2017

    Since I am very nervous about this & how it will affect my credit, everyone I have dealt with have been very nice & comforting. I really hope this will help me & the thought of getting out of credit card debt is very appealing. Thank you for the help.

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    Customer Service

    Reviewed July 27, 2017

    I understand your company is just trying to help, but I believe an email and an excessive amount of phone calls if that email is not answered within 5 minutes is a little much. Some of us work at 11 in the morning.

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    Customer ServiceStaffProcess

    Reviewed July 27, 2017

    I am new to NDR and so far they have been wonderful to deal with. It's a process that requires patience since in the beginning. You receive a lot of calls for collections but the representatives are wonderful at what they do and always help reassure me when I question myself was this worth it... yes it was.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    I just completed the application and enrollment process with National Debt Relief. The response to my online inquiry was amazingly prompt, and the gentleman who assisted me was courteous, knowledgeable, helpful, and very patient and informative with his responses to my questions. The woman who assisted me in my welcome call today exhibited those same qualities. I was pleased with their professionalism. I had looked at several websites evaluating debt relief companies, and National Debt Relief was highly ranked and had good reviews. I can now see why, and am happy to add my accolades.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    The agent was very helpful in confirming that the message was referencing the settlement agreement reached with Capital One. They also confirmed my email response to proceed had been received and processed. Very professional and direct. That was appreciated. There's nothing worse than failure to get to the point quickly.

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    Customer Service

    Reviewed July 27, 2017

    Relief being the key word. It is so good to hear when another company is paid off. When you hang up you know all the questions you are asked and answered. When they call you with another proposal they iron out every detail and the payment plan for the vendor.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    This company is the best! So helpful! I loved it, easy and all friendly! Travis is the best! I am so glad to be ending my debt days and starting over. The direct takeout made it easy and the payments were low. They always called for permission and really talked you through everything.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    Customer service reps are always very helpful. The team that negotiates has really helped me settle debts in my benefit and in my budget. Everyone has been very helpful and courteous. My questions are always answered, not transferred from person to person. Thank you.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    John **, the Debt Specialist who helped me was most professional: His patience was unwavering (I'm very slow); He was knowledgeable and answered my questions without hesitation; Made sure of my understanding of explanations; Always returned my calls and inquired as to my best time frame; Always pleasant and polite, very easy to communicate with; I felt bonded immediately from our very first contact and after my experience, felt a burden had been lifted and "hope" restored to my situation!!!

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    Customer ServiceProcessTransparency

    Reviewed July 27, 2017

    I Love the program. It's really helped me out a lot. No more phone calls from the bill collection and it's a blessing to be able to have the stress off me. Working with this company is great. They can get my bills down faster than I can and in three years all of my debt will be clear maybe even sooner if I have more money to add with my monthly payments. Thanks again for everything.

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    Reviewed July 27, 2017

    We want to thank you for all you are doing for us, in helping us in lowering our debts and helping us to pay them off. We appreciate it. I would highly recommend you to my friends that are also in the same situation that we were in. Without your help my husband and I would be lost. Thank you again for all you do.

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    StaffProcess

    Reviewed July 27, 2017

    I would highly recommend this program to friends and family. The staff at National Debt Relief are very knowledgeable and very professional on going over the program and helping you in every step of the process. The forms are very easy to fill out and the staff are there if you need them to support you.

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    Reviewed July 27, 2017

    Just started. Have only been 1 month. Not sure yet our 1st payment has already came out. Though I am glad that we are able to get our credit cards paid for through National Debt Relief. We hope that we will have better credit after we have gone through this and start a new beginning.

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    Reviewed July 27, 2017

    Honestly I have more stress. Maybe I misunderstood your terms. The total amount that I consolidated is 21,000. I'm paying $179.00 every 2 weeks for 48 months which is 17,184. I'm not saving that much. That's too much. For now I will stay with you but I'm looking to go in a different direction.

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    StaffTransparency

    Reviewed July 27, 2017

    I am very happy and satisfied with the customer care service representatives that detail explained and helped me to sign up for this program. The two gentlemen that helped me was very nice, kind, polite, and patient with me, thank you very much.

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    Staff

    Reviewed July 27, 2017

    Considering there are a ton of other debt consolidation companies out there, I would not recommend National Debt Relief. After I had graduated from the program and was able to secure a loan with Liberty Lending, I kept receiving a notice in the mail that I still had an account to which I owed over $1,000. As I further investigated with employees and managers from National Debt Relief, it turns out the person from National Debt Relief paid the incorrect account. Since it cannot be retroactively reported to the credit bureaus, it will now sit on my credit report for another 7 years as a negative account that wasn't paid. National Debt Relief said they would pay this account because it was their fault, but that doesn't help me with raising my credit score. Disappointed is an understatement. I would never recommend this company when there at least 3 or 4 better ones out there.

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    Reviewed July 27, 2017

    It's been a great experience so far, I look forward to see what will happen in the coming months and to see how I can be debt free with their help and guidance. I hope that we can come together to make this a quick and smooth journey to financial freedom.

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    StaffProcessTransparency

    Reviewed July 27, 2017

    When I called your company I was very unsure about the program but Joseph ** and Vanessa ** put my mind at ease and explained everything in detail to make me feel comfortable about joining. They were very informative about everything and I greatly appreciate it. I would recommend this company to anyone needing help with finances.

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    Staff

    Reviewed July 27, 2017

    I was unsure at first about using a debt consolidation company however, after extensive research I not only realized it was the best option but that NDR was the best of the best. The staff have been informative, supportive, and understanding. I can now look forward to being debt free! Thank you so much!

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    Customer Service

    Reviewed July 27, 2017

    Resolved debt for a lot less than originally owed. Beyond happy with their services. The customer service is great as well as keeping you informed about everything that is going on currently with your account and other offers to settle all your needs.

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    Process

    Reviewed July 27, 2017

    I was struggling to pay the minimum on my credit cards after a medical hardship. National Debt Relief is helping me pay off these cards with enough money left over for daily living. I am excited to finish this program and get my finances back in order.

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    Transparency

    Reviewed July 27, 2017

    My experience with National was very well explained to me in length. I was surprised that someone could help me. I just got in too deep. My bank Eastern Bank recommended National Debt. I just want to thank Harry **. This will help me very much. Again thank you.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    Initially the amount required to pay monthly was fine and I was so pleased. Then it jumped up to over $600.00 a month which put me in a bind. I had taken out a reversed mortgage in order to make it possible to meet other financial debts, but NDR's increase has put me right back where I was and has put me in a financial hardship. I was notified by mail that I am in danger of losing my home. I have to call today and speak with a counselor to see what I can do to keep my home, if possible. I have called numerous time and spoken to an agent, with NDR, to try to get this amount down to a more manageable figure but to no avail.

    At this point in time, I feel I made a big mistake and should've claimed bankruptcy instead. I cannot even come up with money for my Real Estate Tax payments because of the amount that is due to NDR. I am suffering both physically and mentally because of this stress this is causing me and am undergoing psychologically counseling as a result ~ I am in a sad situation... very complicated. What started out to resolve financial burden and stress issues has turned into a nightmare.

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    StaffProcess

    Reviewed July 27, 2017

    Still very early in the process but so far everyone has been very professional and responsive. I am looking forward to see how this whole process unfolds. I was very nervous about taking this step and yet excited by the support and professionalism of your team.

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    Staff

    Reviewed July 27, 2017

    The staff is outstanding in providing me with valuable information concerning debt relief and financial stability. I would strongly recommend your company to my friends and associates. Keep up the good work. Your company must do more advertising. Your service is vitally needed. Thank you.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    I have been very pleased with the interactions I have had over the phone since starting the program. Also the ease of signing documents online to get started was seamless and quick. By far the results of settlements is the most gratifying. Thanks NDR team for working with me in these trying times.

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    Reviewed July 27, 2017

    Very good. I like all that you have done for me to help me with my debt problem. I wish that I had started sooner. Thank you for your help. I am getting peace of mind that I will soon be out of debt and will be able to do things that I like to do. Thank you again for your help.

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    Reviewed July 27, 2017

    I really do appreciate the work that National Debt Relief is doing on my behalf. I look forward to working with them to get my debt under control. I'm hoping that the services will continue working on my behalf as it is doing now. I really want my credit straightened out ASAP.

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    Transparency

    Reviewed July 27, 2017

    I contacted NDR yesterday and the professionalism and knowledge communicated to me by Kathy ** was insightful and enabled me to make a prompt decision. Before the day was completed, I enrolled in the program and look forward to it.

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    StaffProcessTransparency

    Reviewed July 27, 2017

    I just joined NDR a few months ago so I still haven't formed a solid opinion. I will say that signing up was a good experience and my debt counselor was extremely nice and a pleasure to deal with. He explained the program very nice and plainly. Once I entered the program, I was a little thrown back once I realized that I was still paying two of the 4 creditors that were enrolled in the program on top of paying my monthly payments to NDR. That put me further behind than I anticipated. I'm still trying to hang in there and see if I can make it through.

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    Transparency

    Reviewed July 27, 2017

    I felt very relieved and confident that National Debt Relief was going to assist me remedy some debt issues. It's been several months, and I don't see any settlements arranged and no payments made to the creditors. I was told a few weeks ago that I had to put more money in my account. I have more in it now, but I haven't heard any updates. I'm hoping this wasn't for nothing.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    Customer service was extremely helpful and understanding to my current situation and made it very easy to help me find a suitable solution. I would definitely recommend my friends to use the program if they were in my position. I know soon enough I will be able to get myself back to a great score with the help of this program.

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    Customer Service

    Reviewed July 27, 2017

    We called NDR because we were drowning and felt like we had no other options to dig ourselves out of debt. We were scared at first but a year and a half later, with half our debt resolved, we know it was the best decision for our family. We recently had an unexpected expense come up and NDR was great at helping us modify our payment plan so we could pay off our debt and still live our life. I would absolutely recommend National Debt Relief.

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    Staff

    Reviewed July 27, 2017

    They settled on 5 accounts within one year. They are a great company and keep in contact with the client all the time. I recommend this company to all. I still have 3 more accounts to go but with their help I'll get there hopefully soon.

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    Reviewed July 27, 2017

    I had an amazing experience. Within 2 years I became debt free, it is a great feeling. Thank you so much. Everything seem to go smoothly. Only had to contact customer service a few times with questions and they were always friendly and courteous. Thank you again.

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    StaffProcess

    Reviewed July 27, 2017

    I was very happy with National Debt Relief. The time frame they gave me was very accurate, I was completely done with the program when they said I would be. Every person I have ever spoken with was always kind, polite, and very helpful.

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    Staff

    Reviewed July 27, 2017

    At 50, I found myself in debt over my head and unable to keep up. I didn't want to file for bankruptcy, and after researching National Debt Relief and reading reviews, I decided they were legit and the way to go. In 13 months I've settled 80% of my debt and paid off almost half. I'm hoping to finish a 44-month program in less than 2 years. Everyone I've dealt with has been knowledgeable, professional, respectful, and kind. A+! Highly recommended!

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    Reviewed July 27, 2017

    The overall experience with NDR has been excellent! From my very first phone call when I thought I had nowhere to go to, now 2 years in and working through the program. It has been seamless and easy. NDR has been there all the way to help me and explain the process. Thank you.

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    StaffProcess

    Reviewed July 27, 2017

    I was feeling overwhelmed and not sure where to turn. National Debt Relief saved me, I'm pleased with the friendly people and how easy the process was! Knowing I will be debt free in a few years is such a relief! Thanks for rescuing me!

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    Customer Service

    Reviewed July 27, 2017

    The National Debt Relief was a life savior. It was so great to get out from under all that extra debt. They answer any question I had where I could understand it. I have already recommend it to some of my friends. Thank you very much.

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    Staff

    Reviewed July 27, 2017

    National Debt Relief is helping me get my life and credit back on track. I just received news on my first settlement. I didn't expect a settlement this quickly. A huge thanks goes out to all of the National Debt Relief staff members.

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    Customer ServiceTransparency

    Reviewed July 27, 2017

    I'm not very good at this... Your company came with high ratings so I took the chance. I felt good about this from the beginning. Communication is great... Quick settlements. Very pleasant to work with... It was a very scary decision but happy I did it.

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    Reviewed July 27, 2017

    Great company. Always there for you. Willingness to help. Have Recommended it to several people should they need help. Thanks from bottom of my heart for your kindness and your complete willingness to help WITHOUT judgment in every aspect of my problems.

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    StaffProcessTransparency

    Reviewed July 27, 2017

    So far the representatives I have spoken to have been helpful, professional and knowledgeable. The program was explained clearly and I love that there are no hidden costs. Everything is included in one monthly payment. I will see what happens in a few months but right now I feel completely reassured and relieved to have NDR going to bat for me during this financially stressful time.

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    Reviewed July 27, 2017

    Although no one wants to be in debt or need to resort to debt solutions, this has been a lifesaving service for me. Everyone I've spoken to has been honest, responsive, and professional. From the initial conversation, I felt validated and that this was going to be the best option.

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    Reviewed July 27, 2017

    I am very pleased of how National Debt Relief is helping us get through this tough time. I signed up because my husband can no long see to do the bills and I work full time and have had to take care of everything. Thanks You for helping us out.

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    Staff

    Reviewed July 27, 2017

    I am very satisfied with this service. They have worked really fast to resolve my creditors. Always trying to work with the money that I pay monthly. The staff is very friendly and I feel that they really care about my situation.

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    StaffTransparency

    Reviewed July 27, 2017

    My foster service rep Rocco was very friendly, helpful, and kind. A lot of info in a short amount of time and he explained everything thoroughly. I recommend this company to friends and family members. All his attention was focused on my situation and he was very informative. Thank you Rocco.

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    StaffProcess

    Reviewed July 27, 2017

    I one step closer to freedom, my case isn't as bad. Thankfully I'm starting sooner than later, Claudia enrolled me right away. She helped me out so much, answered all of my questions, the goal for me with this program is to get out within just several months!

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    Reviewed July 27, 2017

    Reduce debt and develop a workable plan to become debt free. Negotiate directly with lenders to reach a settlement for a fraction of the original amount of debt. Arrange for the creation of a trust fund for the reasonable accumulation of funds. Make available the consultation services of a law firm in the event of any legal actions taken by lenders.

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    PriceStaffProcess

    Reviewed July 27, 2017

    I liked the tone of the person I spoke to at National Debt Relief. I initially understood the 7% as being a one-time 7% not realizing the program is 7% per year. I was a little culture shocked when I finally got the full agreement. I got to admit that they had been looking for my best interest. Even though it has cost me a little more than I thought, overall, it's still less than what I would be able to pay.

    Everything was great up until I had to talk to someone, who negotiated with me. I thought I had made that known when I was speaking to the representative on the phone from a follow-up call I made a few days later. I found out that they just agreed to the original terms. They had a settlement for a reasonable dollar amount less than what it was on the original debt, but then the term was up to two years and I don't want that. I recently deposited some of the money into the account to reduce my debt and use that in leverage to resolve my problems faster.

    Unfortunately, it doesn’t appear that the negotiator used that to my advantage. I want to be on my way back to recovering my credits faster and I'd rather have it done in two, three or four months versus two years. They are now in the process of rejecting the settlement and now renegotiating based off of the new information that I'd provided them. The other thing is that there's now the negotiation team and the customer service team. There needed to be a little more cohesion between all the parties concerned.

    It had been a good experience so far. I would not say that I would not recommend them. Definitely, I would. It's just that until this one instance. Other people may not be in the same situation where I was able to get that large lump sum and they would be in a scenario with that two-year settlement which would be a great offer. In my case, it was an unusual circumstance that I wanted to have it resolved. Other than that, the experience and their program are good.

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    Customer ServiceStaff

    Reviewed July 27, 2017

    I started with NDR almost ten months ago. I told them how much debt I had and they asked me what kind of payment I could make every two weeks and we agreed on the payment. Since then, they've been taking a lot of money. It's a four-year process at the most and we haven't reached the first year yet. Each time I've got a problem, I call them and they respond extremely fast. So, they'd been extremely helpful. They don't call me every day but would like me to add more money to my bi-monthly payments. However, right now, I can't, so I'm just making my regular payments. Overall, it's not the best experience they've given me in settling my debts but outside those circumstances, it's been going smoothly with them and so far, so good.

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    Reviewed July 26, 2017

    I am very well satisfied with the service I have received from NDR. They have made this process simple and extremely easy to follow and understand. I have a lot of stress removed and I look forward to completing the program. Everyone I have spoken to has been courteous and helpful.

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    Reviewed July 26, 2017

    I have had nothing but a fantastic experience from start to finish! They are compassionate, understanding, and get things resolved quickly and professionally. I would recommend them over and over again. They took a $30k debt with super high interest down to $13k. That was my largest debt.

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    Customer ServiceStaffProcess

    Reviewed July 26, 2017

    I wish customer sale representatives were available after hours for clients that work off shifts. Communication is my only issue. Also, wish they would communicate with me more often regarding how my progress in the program is moving along; if clients have been paid off and who the Debt relief program is working with next to pay off next.

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    Customer ServiceTransparency

    Reviewed July 26, 2017

    Great customer service! No complaints. They explain everything so well and very friendly. They will answer any question you have. I highly recommend this service to anyone who needs help In getting their debt cleared. Also, they have great communication whether it's through email or phone.

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    Customer ServiceTransparency

    Reviewed July 26, 2017

    One of seven accounts completely resolved after 7 months. Patience is key. It was my largest account and took 3 payments. Negotiated for much lower than balance. I have not had a single issue with NDR as of yet. Communications have been outstanding.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    They are doing a fantastic job at getting my creditors paid off in a timely basis. They are very pleasant and understanding, they really work with you through and through. I am thankful I have them to work with and that they are there for me to answer my questions and they put my worries at bay.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    NDR is very responsive and answers all questions directly so far. I never felt like I was getting the runaround or being lied to. I even asked some tough questions and they were very honest even if it may not have been the answer I wanted to hear.

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    StaffTransparency

    Reviewed July 26, 2017

    Polite, helpful and informative. Peace of mind and they are very organized. Paperwork was not hard and always someone to guide you. Wish I had known about them earlier. No one was pushy when dealing with them, but honest and clear.

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    Staff

    Reviewed July 26, 2017

    Very helpful. Takes the stress away. Was very worried but they are always there to help you even with legal issues. Highly recommend this for anyone who is in need of help. Would recommend this service to anyone. Their legal services are very necessary to anyone with a lot of debt.

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    Customer Service

    Reviewed July 26, 2017

    Do not respond to the status of my accounts. I send faxes and telephone requests for answers to my questions and never hear back. I am transferred back and forth to different people and sometimes the call is lost. HIGH FEES FOR POOR SERVICE.

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    Staff

    Reviewed July 26, 2017

    I am so very grateful to your company. Prior to signing up for your service I was considering filing for bankruptcy. You have helped me to avoid that. I have sent colleagues and friends that have found themselves in the financial trappings of revolving debt to you and they have found relief. From the first moment I spoke with your representatives to today (halfway through my program) I have been a happy customer. Seeing those debts paid off and not starving to do so was something I never expected to be able to do. You have changed our life. Thank you.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    NDR has been really easy to work with. Today, Natalie was very professional on the phone and help answered all my questions about my account. So far, I've had nothing but awesome customer service. Not that easy to find in today's world. I would definitely recommend NDR to others.

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    Staff

    Reviewed July 26, 2017

    Have resolved two of the seven debts on my account. Doing a great job. Very happy so far with the results. Just wish it was a quicker process but that has nothing to do with NDR. Glad that I went with NDR and hope to get all the debts resolved very soon.

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    Staff

    Reviewed July 26, 2017

    They are helping to solve my debts one by one in a very good time with extraordinary result with my creditors. I really recommend them because they work professional and with accurately results. They answered all your questions or concerns that comes on the way to solve your debts. They are helping a lot.

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    Staff

    Reviewed July 26, 2017

    Very helpful on getting started. Very informative on questions I had. Emily explained to me about the process they have to go through with the lenders. I'm trying to get out of debt so I can retire, and this program seems to be better than filing bankruptcy.

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    Staff

    Reviewed July 26, 2017

    This is probably one of the best decisions I've ever made. I don't know where I'd be without NDR. They were extremely helpful and responsive the whole way. They helped me pay off around $10,000 of credit card debt in 2 years. I've never worked with such an ethical company with such a great team. Thank you so much NDR. I've already recommended you to others.

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    Staff

    Reviewed July 26, 2017

    Is great have a company like National Debt, because is available to help people with financial problems and support for learning about how handle the credit. Also working hard to provide excellent service and make better financial for the families. Thanks.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    Excellent services provided. They keep you on the loop of everything that is happening in your account. Every time you need to contact them for information, they are available to you and answer all the questions you may have. Also, they follow up with you every time there is something new or any change.

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    Customer Service

    Reviewed July 26, 2017

    They deliver what they promise, answer all of your questions, and are extremely efficient. I've only been with them for a few months, and have settled 2 accounts already. I highly recommend their services for debt relief some of the other competitors.

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    Staff

    Reviewed July 26, 2017

    Everyone at NDR has been amazing!!! Thanks to their professional team, I will be debt free by April of next year. Extremely helpful in every situation, no worries or stress for me. They take care of everything in an extremely timely manner. I highly recommend this company to anyone looking to be debt free!!!

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    ProcessTransparency

    Reviewed July 26, 2017

    They were so helpful and helped me understand things and just have walked me through the process ever since. My first debt was resolved pretty fast and I feel confident in their work. I am very thankful for their help.

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    Staff

    Reviewed July 26, 2017

    Amazing team. Only 4 months in the program and already have 3 creditors resolve, it is well worth taking a hit on your credit for a better financial life. The service is amazing. They work with you all the way even for the little things. I would recommend the program to any body looking for financial freedom.

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    Staff

    Reviewed July 26, 2017

    We were so far out reach with our bills, not sure if we would ever be Debt free. Then we called National Debt Relief and I'm starting to see some light at the end of the tunnel. For years when the economy was booming we were doing great financially but also in Debt. When the economy crashed we stayed with paying our debt rather than filing bankruptcy and for years barely making it. So very grateful to National Debt Relief for the help and Relief they helped us with this far.

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    Staff

    Reviewed July 26, 2017

    The team at National Debt did a great job with helping me get rid of all my debt. It's helped me get rid of that burden and re-build my credit. I overdid it with credit cards as a kid, but now my future is looking much better. Thank you!

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    Customer ServiceStaff

    Reviewed July 26, 2017

    Helpful people who take time to answer questions. With a large debt looming over me, I am glad to find a company who can offer me a way to resolve my problem. I appreciate the fact that in our state I was able to have legal counsel when a creditor tried to go against their agreement.

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    Customer Service

    Reviewed July 26, 2017

    I called to ask a question. Not only did she answer the question but she also went ahead and did it what the email was wanting me to do. To resolve it. So far so good. Can't wait to get the rest of them taken care of.

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    Reviewed July 26, 2017

    I really dont know what or how I would rate my experience as of this date. Nothing has been paid and all I see is my credit rating tanking. Receiving lots of threatening mail, so has this service contacted any of my creditors. Really unsure at this point in time. But you do manage to take your (my) money out of the account on time.

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    Reviewed July 26, 2017

    I have only been with National Debt Relief for a short time and so far I am very happy with the results I am getting. We are saving over $1000 in Min monthly payments where we were going nowhere as far as paying off our credit card debt.

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    Reviewed July 26, 2017

    When I first found NDR - I was desperate to clean up my outstanding bills, and start rebuilding my credit. I was very skeptical - I'd never dealt with a company like this before. But they delivered on their promises - got me the best payoffs possible, and now, three years later - I am virtually debt free. Thank you NDR.

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    Staff

    Reviewed July 26, 2017

    Your employees were always informative and very courteous. I was pleased with the way the way every thing was taken care of. Thank you for what you did for my wife and myself. I hope you stay in business for many years to come.

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    Reviewed July 26, 2017

    I was notified immediately with a report that one debt was resolved and that another required a limited power of attorney form to be completed and notarized. I greatly appreciate being informed in so timely a manner of anything pertaining to financial situation.

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    Transparency

    Reviewed July 26, 2017

    So far so good but it's only been a month. I stumbled onto NDR as a result of last minute cold feet (literally) with another company where I felt I wasn't getting straight answers. I've felt comfortable here with the info I receive and the clear communications I've gotten. Everything is as it was explained and happening in the agreed upon time frame. The budget put together for me however is a little shaky and I don't think very workable... but I'm trying.

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    Reviewed July 26, 2017

    Liking the way National Debt Relief is progressing me toward a debt free life. Two down a few more to go and then I'll be happy to be free of debt, everyone that I have had contact with has helped me out greatly.

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    Reviewed July 26, 2017

    Customer service reached out to me about an offer on my Disco Card. They got a ridiculously good offer much better than they or I thought possible. Problem was I didn't have the funds in my account. This deal was so good that we worked it out.

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    Tammy increased rating by 1 star.
    After a positive interaction with National Debt Relief, Tammy increased their star rating on March 22, 2018.

    Updated review: March 22, 2018

    It’s a year in and I’ve got four cards settled. NDR has been very helpful. They contact me before they make a settlement. They put everything in an account for you and if you have enough in the balance when you make the settlement they’ll just take it out and make it to the company. It’s made it so much better not having all these credit card bills and just knowing I will be debt-free in a couple of years. I would recommend them if they wanna get out of debt. I know my credit score’s horrible, but hopefully in a couple of years I can build that back up. I just wanna be credit card-free.

    Original Review: July 26, 2017

    Have been enrolled a couple of months but have not heard anything from NDR yet about settling any of my accounts. Only people I am hearing from are collectors. I was told that it may take 6 months to see progress so I am hoping that I do soon.

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    Customer ServiceStaff

    Reviewed July 26, 2017

    Contacting NDR was an easy experience. All representatives were pleasant and helpful. They made a unpleasant experience easier. The only issue I have is when your accounts are settled. Not sure how long it takes to have final notice of settled debts.

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    Reviewed July 26, 2017

    My experience has been wonderful. I feel safe, taken care of, and protected. All the unpleasant things, they are tending to for me. I actually did recommend NDR to someone... my son, Eric **, who is currently enrolled in the program.

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    Customer ServiceStaffTransparency

    Reviewed July 26, 2017

    Customer service is always friendly and patient. They explain matters clearly and strive for satisfaction. I like how each part of my agreement was reviewed with me. I also like how representatives were attentive to my financial needs and were flexible with me.

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    Customer ServiceStaffTransparency

    Reviewed July 26, 2017

    I am a new customer, but so far everything has been well explained and should go smooth. All paperwork has been sent to me in a timely matter and all phone calls were self explanatory of how this program works. Allen ** was my first contact and he was excellent.

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    Customer Service

    Reviewed July 26, 2017

    We were skeptical about this program at first, and scared but the collection calls and threats stopped almost immediately and we have now had several accounts settled. All our questions have been answered and we feel like we have someone in our corner. We are saving money and still taking care of our debt in a responsible way.

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    StaffProcess

    Reviewed July 26, 2017

    I have found myself drowning in credit card debt and was looking for a way to help get my finances under control. After researching I contacted National Debt Relief and am very impressed with the assistance they have offered. The process has been very easy and the assistance provided has been excellent. I have recommended National Debt Relief to several of my friends.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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