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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • FProfessional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    2 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 264 Reviews 52235 - 52435
    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    Brittany was very helpful. My only concern is that I cant get a document or email confirming our conversation. This is concerning. Also, I was never told that more monies were required along the way. I'm disabled and my benefits are the same every month.

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    Staff

    Reviewed Aug. 4, 2017

    All around great company to deal with... Really seems like they want to help you out... They go above and beyond to solve new issues you have. I would recommend them to anybody needing help getting out of debt.

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    Verified purchase

    Reviewed Aug. 4, 2017

    Having debt get out of control is very frustrating and emotional. National Debt Service made me feel like paying off my debt was achievable. I would highly recommend National Debt Services to anyone who has let their bills or medical bills increased to the point that you are unable to pay them.

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    Price

    Reviewed Aug. 4, 2017

    Efforts to provide assistance with debt relief, have been outstanding. Feeling grateful for the help. Have been overburdened with making payments to creditors. Only to keep interest paid in full. Thankful for the help. Appreciation given for helping with this ordeal.

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    Process

    Reviewed Aug. 4, 2017

    I was able to become credit card debt free the easiest and most uncomplicated ways possible. This program was not stressful as most would think it would be. My credit is in much better standing and my husband and myself are in a much better place.

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    StaffProcess

    Reviewed Aug. 4, 2017

    The people at National Debt Relief have been very helpful. They give the information you need at the front end of the process. I am at the point where offers are coming down and I am very surprised at how much is being negotiated.

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    StaffProcess

    Reviewed Aug. 4, 2017

    Staff is very knowledgeable and informative. Through the process of reaching out for help I immediately felt at ease and confident that I would get the help I needed in order to regain control of my financial situation. Thank you for your assistance.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    Customer Service Representative was quick to answer questions and very helpful in getting my payment set up on the date that I had requested. Superior service, professional and timely responses to my questions. I would recommend National Debt Relief to anyone in a similar circumstance.

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    Customer ServiceOnline & App

    Reviewed Aug. 4, 2017

    I have been with Debt Relief for a few years now and waited to do my review because I feel that an actual experience with this company would take time. In saying this, I have found having them on my side has help lifted a dark cloud that was lingering over my husband and I. With the job market going down in the field he works and my health falling, we knew we needed help. Debt Relief rescued us. They answer every question and follow thru with what they tell you they will do. I have never felt rushed or offended during our conversations via phone. They respond very quickly when you email or call them. I am not in the dark, I see everything they do for me on their website, which is user friendly. Thank you Debt Relief for giving us some peace of mind.

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    Verified purchase

    Reviewed Aug. 4, 2017

    This is my first time being so overwhelmed with debt that I couldn't control. I'm happy I reached out to NDR. With their help I'm able to budget the remaining cash on hand and realizing that if I can't pay cash for it I don't need it. Thanks.

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    Verified purchase
    Staff

    Reviewed Aug. 4, 2017

    I had quite a bit of debt and NDR helped me get things back on track. They were able to negotiate with the creditors on my behalf and make things easy to gain financial freedom. The NDR staff was friendly, knowledgeable and transactions were always smooth and hassle free. Thanks NDR.

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    Verified purchase
    Staff

    Reviewed Aug. 4, 2017

    I was contacted on August 3, 2017 pertaining to my monthly payment. All the information that was submitted by me was correct but was pulled from the wrong account. The representative I spoke with was very helpful and very professional. The matter was straighten out and all is well.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    Got another call from NDR. Second settlement this month. The rep who called went above and beyond. Mr. **, thank you. The first settlement is already reflecting on my credit score. Great job. I needed that call today. It is working just as it was advertised. Five stars!

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    Verified purchase

    Reviewed Aug. 4, 2017

    So far, so GREAT. I have already recommended NDR to a couple of friends struggling financially. My main concern is my credit score going down, but everyone has given me the confidence and feeling of empowerment that all will be OK. Thank you!

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    Verified purchase

    Reviewed Aug. 4, 2017

    I have had a very good experience with National Debt Relief! They were very good at explaining how it works and followed through with everything they promised. They are also very good at communicating with me whenever a new settlement came in.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 4, 2017

    I'm giving 4 stars because I really appreciate all they've done in settling my accounts for. Would be 5 stars if not for the high commission percentage they charge so - 0.5 and - 0.5 for the sales call. Spent over 30 minutes on the phone just to find out it was really a sales call. I didn't like how he wasted my time trying to sell me more debt when I'm already in debt.

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    Staff

    Reviewed Aug. 4, 2017

    I have been struggling financially for way too long. I was referred to NDR and am so grateful. The representatives I have spoken with have been so easy to deal with and so ready to help me turn my life around. Yes, definitely a 5 star organization at this point. I now have a future to look forward to.

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    Verified purchase

    Reviewed Aug. 4, 2017

    Wanted to know what I should say without being offensive. Was assured that I handled it correctly. This is a new experience. I was assured that it is normal to feel nervous in the beginning. It was stated that it would get better into the process.

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    Verified purchase

    Reviewed Aug. 4, 2017

    My partner and I just recently joined and so far are pleased with the service. We are a little hesitant still and proceeding with caution as it all has been nerve wracking. We are definitely excited for the future and become financially free.

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    Verified purchase
    Customer Service

    Reviewed Aug. 4, 2017

    NDR saved my life. I was drowning in bills, depressed and unhappy. I was unable to find any relief. I simply wasn't making enough money to pay my existing bills. (I had lost my job about 16 months prior and wasn't able to find something with comparable income). A friend of mine told me about NDR. I called really not knowing what to expect and within an hour they had taken over everything I needed help with. It was the first night I slept all through the night in a year and a half. You have not disappointed. Thank you NDR.

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    Staff

    Reviewed Aug. 4, 2017

    The representatives were wonderful and informative and answered all and any questions that I had And I would recommend them 100%. I was a little nervous because I wasn't sure what to expect and how debt relief works but your representatives put me at complete ease.

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    Verified purchase
    Process

    Reviewed Aug. 4, 2017

    I wish they can inform you of any progress during the process, is 8 months, I pay 440 per month and wondering why some accounts have not reach a settlement. You would think that after not paying creditors for this length of time they would of settle by now.

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    Verified purchase
    Staff

    Reviewed Aug. 4, 2017

    My experience with National Debt Relief has been one of professionalism and kindness. They immediately set my mind at ease. I would highly recommend National Debt Relief to anyone needing services like this. I can finally rest at night. Thank you so much for setting me on the path to getting my life back.

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    Process

    Reviewed Aug. 4, 2017

    My Rep was terrific in explaining the whole process to me and made me feel that I was making the correct decision. I now feel that my financial future is more positive and bright. National Debt Relief is an amazing company that has helped many of us that are in the same financial situation.

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    Verified purchase
    Staff

    Reviewed Aug. 4, 2017

    We have no problem with this co. This is the first for us. We have enjoyed working with all of you and hope it still will be in the future. You have helped us very much and we appreciate it. We thought we would never see this day where our bills would go down. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 4, 2017

    I'm married to a farmer and things were not going well so we had to use the credit card a little more than I wanted to and I got upside down in my credit cards. I thought that relief help might be a good way out and get it paid for and not do bankruptcy. National Debt Relief has been really helpful, kind, considerate and understanding. Anytime, I've had a question, they've been very informative and able to answer all of my questions. Working with them has relieved a lot of the financial stress that I had. I've been with them for almost a year and they are doing what they said they would do and I kept up my end of the bargain. Hopefully, in about three years, we'll have it all taken care of.

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    Verified purchase
    Staff

    Reviewed Aug. 4, 2017

    We’re two years into NDR's program. My interactions with their team have been very positive and they're very helpful. They have made our life easier since we don’t have to deal with the monthly payments with the minimum payments and since working with them, we’re able to keep things more focused and budgeted. I now have very little interaction with them. I simply email them and they do what they have to do. We get monthly statements and they contact us when a new creditor makes an agreement. They're on top of everything.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    NDR helping me become debt free. Would highly recommend this company. Have been working with them for only 4 months and they've already cut my debt down nearly 10k. Great on the phone, exceptionally helpful with questions, and keep in contact with their clients very well.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 3, 2017

    Chris ** took the time to explain how the program works. He also took the time to answer all of my questions. Overall, he made it easy to find the best program that best fit my needs. I would recommend this company to anyone that is looking to get out of financial debt.

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    Verified purchase
    Process

    Reviewed Aug. 3, 2017

    They have been a great help throughout the entire process. They were able to settle my debt for less than expected. I will be able to complete the program sooner than expected with the ease of their program. I would definitely recommend them to a friend.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    The ladies I don't keep with this afternoon were polite and informative... as well as understanding. When I told Evelyn I called the number they gave me

    yesterday and several numbers later spoke with answering machine... I tried again and was told they had spoken with Credit One a few minutes earlier but gave me another a number to call. Two calls later an answering machine... I told her... she said not to try anymore. She would note it!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Everyone has been very helpful in taking the time to help me understand it all clearly. And giving me some hope that I'll finally be able to get somewhere with my debt and getting out of it. I just hope I keep getting nice people on the phone when I need them. It is not often that when you call a company people are willing to take much time out to help you fully understand something.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    I received excellent customer service today. The agent was patient & friendly. She answered all my questions and addressed all my concerns. She was professional and very efficient. I am completely satisfied and I understand my account much better. She deserves a reward for doing a wonderful job. Please update her file reflecting she provided superb customer service today.

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    Verified purchase
    Process

    Reviewed Aug. 3, 2017

    While I obviously can't rate the program yet, I have been very pleased with the enrollment process. The details were all laid out specifically and clearly. All of my questions were thoroughly answered. Rocco clearly understands the ins and outs of the program and made sure I understood them as well.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 3, 2017

    I spoke with a gentlemen named Micheal and I had an awesome experience. He made me feel at ease with the process and didn't judge me. He didn't make me feel rushed and reassured me to take my time and this was a big step to change my life. I am extremely happy.

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    Verified purchase
    Customer Service

    Reviewed Aug. 3, 2017

    Tony, was my representative. I have so much weighing on my life right now. Today especially, and when I got a call from NDR I got so scared. I lost my job 2 weeks ago, and trying to make ends meet has been close to impossible. I finally got hired and now have a lot of training to complete. Tony, explained my situation on my account and that Discover had made a settlement offer. I broke down, this was a light that flickered for me in a very dark tunnel. Going for the last week without groceries and coming up short on my rent had me in a dark place. One I thought I had no escape from. Thank you NDR for helping me step by step to a better future.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 3, 2017

    The Debt Specialist Team at National Debt Relief are very professional, to-the-point, thorough, have/project a take-charge approach, complete/full explanations at every step, extremely fair, instill confidence. They allow active participation on your part to assist you to accelerate the whole process.

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    Verified purchase

    Reviewed Aug. 3, 2017

    I'm completely blown away - NDR has the best customer success I have ever experienced. Extremely happy with results and would definitely recommend to a friend. They truly work with you and make sure every question/request has been answered and executed.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Exceptional KINDNESS, non-judgmental, caring and if I may say "loving" towards me. Sincerely compassionate and I felt the empathy over the phone. I do not feel alone in this with NDR behind me. Truly a blessing in my life. Thank you NDR.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Very up front and they will work with you. Life happens and they understand this. They are very helpful and will try to make things work. We were also able to post our withdrawals and change dates as needed. Customer service is very knowledgeable of all services.

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    Verified purchase
    Staff

    Reviewed Aug. 3, 2017

    I have had zero problems with my debt consolidation. It has changed our family's lives and cannot wait to be finished with this very professional company, and enjoy a debt free life. They are helping us tremendously and I am so glad I chose them for my debt consolidation! I have already referred my family and friends in need of their services!

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    Verified purchase

    Reviewed Aug. 3, 2017

    My experience with National Debt Relief has been nothing but fabulous. They have settled one of my accounts so far and I was totally amazed at the savings they were able to get for me. Thank you NDR for helping me get my life back on track.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    For the most part everything has been great, really felt like they wanted to help me out from the get go. Since enrolling, most of the customer service has been pleasant, there has been a few agents who were not the friendliest. That's why I gave 4 out of 5 stars, customer service is huge for me.

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    Verified purchase
    Staff

    Reviewed Aug. 3, 2017

    The service I received today was excellent. They understand my new situation and provided the information and help that I need. Testing new monthly payment (reduction in monthly Payment due to new IRS/CA tax payments) for 90 days and then discuss next step. I appreciate your help and hope to continue our relationship until my debt goal is reached.

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    Verified purchase
    Staff

    Reviewed Aug. 3, 2017

    National Debt Relief. I want to thank you for resolving the problem with one of my credit company. Great work. Very professional and Great people to talk to always. Made me feel up and secure!!! Definitely most definitely would tell friend.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 3, 2017

    I'm still fairly new in the program, but the conversation was very informative. The case worker threw back answers to all the questions I asked of him. Very knowledgeable. He said to call whenever necessary, at least once a month. Thank you.

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    Verified purchase

    Reviewed Aug. 3, 2017

    At this point, I have no complaints with National Debt Relief. They have negotiated with several of my creditors with positive results, but we have a long way to go. I have no complaints at this time and I look forward to resolving my credit problems with their assistance.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 3, 2017

    National Debt Relief is so professional and helpful! They made it very easy to consolidate all of my credit cards and personal loan. The process was very easy. They were really great about informing me with everything I needed to know about my current situation. I would definitely recommend this service to a friend!

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    I have been really happy with the level of professionalism I have received each time I have called the customer service line. They are always so helpful and answer my questions completely. I feel National Debt Relief has really helped me get back on track financially.

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    Customer Service

    Reviewed Aug. 3, 2017

    It's been a lot of stress relief since joining the program a little more than a year ago, knowing the phones the call have stopped after about 2 months into the program. We have about 2 1/2 years left to go and we will have just house and car payments left and we already seen a positive change in our credits scores (mine & my wife's).

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    StaffProcess

    Reviewed Aug. 3, 2017

    They have really help with our debt. I have been in program for 1 year and they have already settled on 7 accounts. It is a relief that they have taken over a huge burden. They have answered every question I have asked and always real personal to their clients. I was scared at first to jump in to this program but really did my research and they truly live up to the five star rating.

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    Verified purchase

    Reviewed Aug. 3, 2017

    We received a letter from a creditor regarding a withdrawal from our account. You explained the letter to me as a settlement agreement letter that is automatically sent from the company. You explained that the money will come out of my Global Solutions account. All of my questions were answered.

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    Verified purchase
    Staff

    Reviewed Aug. 3, 2017

    Your staff was very helpful. I cannot file bankruptcy nor do I want to. Your staff has hopefully eliminated the need to do so. I hope to have a good enough experience so I would feel comfortable in suggesting others to use your service.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    This is the first time my husband and I have had to use this kind of service and it's a scary thing to have debt. However NDR provides excellent service and most important when you ask a question they are honest and upfront and amazingly when you call back and ask the same question to a different representative you get the same answer. That is very comforting in a uncomfortable situation. Thank you NDR.

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    Customer Service

    Reviewed Aug. 3, 2017

    I am happy with my experience with National Debt Relief (NDR). Their response time is relatively quick (about 24 hours due to timezone). I signed up last year (06/2016) and NDR settled my 5 accounts for student load debt (08/2017). Please understand that you must really commit to resolving your student loans.

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    Staff

    Reviewed Aug. 3, 2017

    When I chose National Debt Relief as a way of getting out of debt, they were so helpful from beginning to end. I would recommend this company to any and everyone that is drowning in debt like I was. They are a reputable company and I suggest that if you are drowning in debt and need some help getting out, This company is the one you should choose to help you get out of debt. They are a life saver and a life changer! Thank you so much... National Debt Relief!

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Efficient and friendly customer care and service when you have to call in. Wonderful negotiations with creditors to settle promptly and at great rates. Definitely recommend my friends to use the NDR services. This has been a wonderful option for me to get help in paying my debts at lower costs thus, making it easier to manage financially. Thankful for the opportunity!

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    StaffTransparency

    Reviewed Aug. 3, 2017

    I had wonderful service, everything was well explained!!! The people are very nice and friendly! They also do great reassuring you that everything will be fine!!! I'm just really looking forward to finally being debt free thanks to this program!!!

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    StaffProcess

    Reviewed Aug. 3, 2017

    They are so amazing in service give the opportunity on this bad situation I'm going thru. They understand everything and help me without me getting out of the program. They give me my fund back to get back on my feet financially and they give me a month to skip!! Thanks a lot.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    The service I receive is always accurate, very professional, they give excellent customer service, and make sure I understand all information given to me. They are very helpful and respond in a very prompt. Whenever I have a question they get my answers in a prompt manner.

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    StaffTransparency

    Reviewed Aug. 3, 2017

    I am very grateful for National Debt Relief and helping get my life back on a straight path. I recommend them to all who have had credit problems in the life. My account Rep was wonderful to talk to and explained to me in details how letting National Debt Relief handle my affairs. I will have no more sleepless nights. Thank you National Debt Relief for honoring what you said you would do... no more sleepless night.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Overall, the customer service reps that I have worked with have been courteous and professional. They always present a positive and helpful attitude, and are a pleasure to work with. I have a couple of suggestions to improve the level and quality of service. First, have the reps spend more time reviewing the file before responding to a customer. For example, I have repeatedly been asked to provide Power of Attorneys that were already in the file. Also, I have been asked if I can provide additional funding, when I have repeatedly stated that it is not possible. A few times I attempted to provide additional funds, with negative results. Please note that these are suggestions to improve customer support and are not intended to be criticism. I have also been pleased with the timely responses and the settlements reached with my creditors. Thanks for your support.

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    Customer Service

    Reviewed Aug. 3, 2017

    The only thing that has happened so far is me depositing money into an account. I'm getting collections calls from multiple creditors at home, my cell, and at work. Meanwhile I have paid almost $2000 toward my debt negotiation with no negotiating going on right now.

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    Customer ServiceStaffProcess

    Reviewed Aug. 3, 2017

    Coming to grips with my struggling financial situation was hard but asking for help was even harder. I felt embarrassed and hopeless but NDR was understating, straightforward and optimistic. They gave me the light at the end of the tunnel I needed to get through this process. My customer service representative was very professional and caring. He made my process that much easier. I'm grateful I made the call.

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    Staff

    Reviewed Aug. 3, 2017

    So far, National Debt Relief has been able to reduce the amount owed to one of our creditors. We look forward to having all our debts reduced, so we can be debt free in a couple of years. They are very good at keeping in touch with us about the progress they're making on our behalf.

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    Verified purchase

    Reviewed Aug. 3, 2017

    Explaining the process. Going over important things I had no idea how to do. This will help me a lot. Taking charge of creditors and making it in simple terms so I understand. Changing address and phones numbers was a very important piece of information.

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    Staff

    Reviewed Aug. 3, 2017

    When I started with National Debt Relief, I had a lot of creditors, they worked with me and my creditors and was always there to assist any problems that has come up. They were on top of it all the way. Anytime I had creditors calling or sending letters to me they took over and notified them that they are to point of contact. I would recommend this company to everyone. Best company to solve your credit problems. Thank you with National Debt Relief, you're the best.

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    Customer ServiceProcess

    Reviewed Aug. 3, 2017

    Well I'm new, but I don't answer phone or block calls I don't want to deal with, plus I stay busy with other things. National Debt Relief is a great program so far. Thank you all for helping me get out of debt.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Amazing customer service and professionalism. Made a difficult situation tolerable - Armani ** went above and beyond at ensuring we had all the information we needed beforehand. He was available when we needed him. I was able to reach him when I needed to and didn't have to go through many different personnel. A pleasant experience in a not too pleasant situation.

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    StaffProcess

    Reviewed Aug. 3, 2017

    From starting the application process to being approved, the staff was extremely knowledgeable, helpful. They walk you through every detail to ensure that you understand what the process includes and what will work best for your situation. They take to time to fit your needs along with being realistic about outcomes.

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    Customer ServiceTransparency

    Reviewed Aug. 3, 2017

    National Debt Relief has greatly helped me get control of my debts fairly quickly. Their customer service has been very helpful when dealing with my concerns and questions. They have no problem in helping me clear things I don't understand. Would definitely recommend to a friend.

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    Staff

    Reviewed Aug. 3, 2017

    Denise answered all my questions today. She did exceptionally well helping me out with my issues. Thank You very much. She did all this in a timely manner. She was very nice and very kind hearted in all areas of her work with me today.

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    StaffTransparency

    Reviewed Aug. 3, 2017

    The help and advice was very helpful. Staff went over things very clearly. They were very sincere, went over every point step by step. The information was very clear to me to make my decision. I would recommend my experience to a friend.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    The first person that call was very friendly helpful and easy to understand what to do and professional that their job. The second person was friendly and professional too. Hope soon I can be debt free and less stressing in life. Thanks for helping.

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    Customer ServiceTransparency

    Reviewed Aug. 3, 2017

    At first I was given two versions of the payment process and was confused as to how the process would work. When I spoke to Terry I was given accurate information and had the payment process completely explained in a courteous manner. I appreciate that you answer the phone promptly and do not keep me waiting on hold - thank you.

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    StaffProcess

    Reviewed Aug. 3, 2017

    Very helpful through the whole process. They are working hard for me to get myself back in good financial shape. Everyone was very nice and courteous. I highly recommend them to anyone going through a difficult financial period in their life.

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    ProcessTransparency

    Reviewed Aug. 3, 2017

    In the very beginning, I had a little difficulty understanding things about the program. After the items was explained, I proceeded with the submission of detailed information to resolved the debt. I feel more comfortable now in resolving the debt.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 3, 2017

    Pleasant, knowledgeable, able to answer my questions. She explained the program. Explained what I needed to do and how it affects the negotiations with the creditors. I am very pleased with the negotiations. I understand how the portal gives me access and how I can increase my deposits.

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    Reviewed Aug. 3, 2017

    I am glad that they are handling my debts. However, I don't appreciate all the phone calls. Even after I call them back, it doesn't always update to make the calls stop. They have relieved some of my debts. I'm still working on getting all my past debts taken care of.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    My husband was looking for debt relief for us! He found National Debt Relief. I am so happy he did. Our rep was very polite and answered all of our questions. He took time to talk with both of us to make sure we understood everything. He told us he would call us back and was prompt when doing so. Our welcome call came not over 24 hours later! We are very excited to be working with this company. It was the solution we were looking for. We will have all our debt paid off in time for our oldest son to go off to college! Thank you so much!

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    Staff

    Reviewed Aug. 3, 2017

    My experience was very helpful and patience. I would recommend a friend to come to the company. It was simple and understanding. The service was very quick, the representative was very understanding and very helpful. It was a pleasure to do business with him.

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    Staff

    Reviewed Aug. 3, 2017

    What they said they did, cut my biggest debt below half so I do not have to pay so much. What they say they do, You have to trust them they will get your debt down. Love these guys, they are not a scam. They really care about you and how you are doing. Love love ????

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    Staff

    Reviewed Aug. 3, 2017

    I requested to miss a payment due to hardship and was approved. The gentleman I spoke with was helpful and kind. I appreciate all the help I have been given and have had nothing but positive things to say. Thank you again for helping me with my debt issues.

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    Customer ServicePriceStaffProcess

    Reviewed Aug. 3, 2017

    Just phone contact so far. Mr. ** was very good explaining the program to me. Only problem is I did not expect all of the phone calls from every company in the world wanting me to buy or subscribe to their product.

    UPDATED ON 04/03/2018: I maxed out a lot of my credit cards and my wife's medical bills were running us up at that time. I was getting myself boxed in and I was trying to figure out how to do it without falling into bankruptcy. The phone call I made to NDR was one of the best phone calls I've ever made. I got the phone call the other day on the last credit card company where they had made a settlement. Everything has now been settled. I was paying $700 a month for three cards and now, it's only going to cost me $275. NDR is the best thing. I love their people. I wish I've heard of them sooner. They have helped me tremendously.

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    Customer ServiceTransparency

    Reviewed Aug. 3, 2017

    When I first spoke with a representative, they explained the program to me very clear, and I distinctively remember them saying that my issue would be resolved in 3 years at the price they quoted me. I know they also made it clear that if I were to be able to add more to my payment, the debt would be resolved quicker, but it was my understanding that at the price they quoted $343 a month, my debt would be resolved in approximately 3 years. I do not see how that will happen. Also, other than my forwarding notices from creditors to you, I never hear from anyone about anything. Communication after the initial set up has been nothing. I guess as long as my debt gets paid off, I will be happy. Had I known then what I know now, I would have tried a different method.

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    Reviewed Aug. 3, 2017

    Customer services has always been a informative and pleasant experience. My debts are gradually going away. It is a relief to be working with an agency that is actually doing what they said they would do. I would repeat this experience.

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    Reviewed Aug. 3, 2017

    I have been on the program about 18 months now and it has been a very good experience working with the folks at National Debt Relief. I would highly recommend this to anyone trying to avoid filing for bankruptcy. I had filed bankruptcy in the past and the amount of paperwork and court dates almost makes it not worth it. But with a debt relief company I literally made 1 phone call and it was done.

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    StaffProcess

    Reviewed Aug. 3, 2017

    Working with NDR was very easy. The courteous and knowledgeable staff made it very easy to start the process and make it as painless as possible. I would highly recommend them if you need assistance in regaining control over your finances.

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    Staff

    Reviewed Aug. 3, 2017

    National Debt Relief has helped me to reorganize my life. I couldn't breathe due to the money I owed and which I didn't have the money to pay. I am more responsible with spending now, and I look forward to eventually having excellent credit and no outstanding debt. National Debt Relief is helping me to accomplish this. Additionally they are so respectful, patient, dependable, responsible and efficient when interacting with me.

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    Reviewed Aug. 3, 2017

    I have been able to pay off three creditors so far with the fourth one working on now. They understand that I do not work during the summer as I am a substitute teacher for Tonawanda city schools and because I work for schools, I cannot get help in the summer with unemployment.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    The customer service team here at National Debt Relief is great! They communicate clearly, cover all the details, answer questions and follow up with you. They are knowledgeable about their business and are effective in their positions. I have had a great experience working with National Debt Relief.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    The customer service representative was very polite and up front when describing to me my account details. She assured me that if at any time they need further information from me that I will be promptly notified. Otherwise my account is up to date.

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    Reviewed Aug. 3, 2017

    I've been a client for 5 months. NDR has just settled my first account for 1/2 the money I owed. I feel a great sense of relief. I couldn't handle my credit card payments and I felt stuck in a never-ending cycle but NDR is helping me help myself.

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    Reviewed Aug. 3, 2017

    I have been very please so far with NDR. Everything they described to me before I signed up as to what would happen during the program, has happened. I look forward to continuing with the program and being debt free in the next 3 years.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 3, 2017

    The first person I spoke to from NDR was great, very informative and took the time to explain things. Since then I am honestly not sure what is happening because you have no specific point person to contact. The only thing I am sure of is that I now have a very poor credit rating, I am receiving many phone calls per day from my creditors which I do not respond to and wonder if this is what the next 3 years will be like. When I have called customer service at NDR I am told that creditors have a right to try to collect on their debt. I get that but hasn't some conversation taken place with NDR to come to a compromise on how much of debt will be repaid? If NDR has not served as a middleman here then what is their function here? I could have arranged an agreement with my creditors on my own!

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Happy that I am working with you all. You have been a big and understanding when I call. Give me a peace of mind that I am doing the right thing. That at the end I will have a fresh start with making a new credit history. Very helpful when I call, things come up.

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    Reviewed Aug. 3, 2017

    We have been in the program for about a year or so, and over half our creditors have made settlements. It's been really relieving seeing us get out of debt and not get hassled anymore. I have been telling everyone about the National Debt Relief program.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Professional customer service rep. the customer service rep was very helpful and very nice. She made me feel important and good about my decision. She didn't make me feel like a loser because I couldn't pay on bills. She is an asset to this company for sure.

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    Staff

    Reviewed Aug. 3, 2017

    Excellent personnel who know your financial situation! They go over every detail with you and are generally excited that you are cleaning up your debt! Very encouraging! Willing to go the extra mile to get you debt free! Great company! Reliable.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Everyone has been very pleasant and helpful when I have called to talk about my account. They have been able to negotiate great deals for me and are helping me to get back on my feet. When I need changes they are willing to help me find the best way to make the changes.

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    StaffTransparency

    Reviewed Aug. 3, 2017

    I've had an excellent experience with National Debt Relief. They have been courteous and supportive. The approval process was very simple and very quick and everything was explained clearly and thoroughly. They've set me up with a payment plan I can manage and are a great alternative to bankruptcy.

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    Staff

    Reviewed Aug. 3, 2017

    The person I worked with was Ryan ** and he made everything smooth and easy, like that there aren't a lot of extra fees and none are hidden. There is a light at the end now. If you are struggling to make it every month and don't want to or can't do Bankruptcy then do not wait to contact National Debt Relief.

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    Customer Service

    Reviewed Aug. 3, 2017

    I am very pleased with the work that National Debt Relief has done for us. It has only been a few months & at this point we have 2 debts paid off, 1 paid off in October & another in November. Customer service has been great. Always asking if we have any questions for them & if they have answered all of questions. Also, congratulating us "on becoming one step further to being debt free." Appreciate all the hard work.

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    StaffTransparency

    Reviewed Aug. 3, 2017

    Your representative gave a thorough explanation of the offer. She further informed me about what funds I had in my account. I also was informed at on Sept. 26 I would need to add $16.50 to be applied along with my $124.50, as well as Sept. 27th 53.91. She answered my questions, she was polite and knowledgeable about my accounts.

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    Transparency

    Reviewed Aug. 3, 2017

    There are others like you that work with a company that can help take care of other things such as getting a house, and taking care of getting up to date with other bills. Your company seems to be good, but it would be great if you had a little help.

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    Customer ServiceStaffProcess

    Reviewed Aug. 3, 2017

    This is our beginning with NDR. I do have to commend our agent, Deshuwn as he went above and beyond customer service. His patience and outstanding help with the process was incredible. Thank you for all the help you are giving us to help us get out of debt. We will comment more, down the road.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Every person I talk to was very courteous. Had lots of information. It was a fast speedy conversation and within 45 minutes my life became much easier. Randy ** was a wonderful person to discuss my situation with, and he knew exactly what to do and how to take care of my situation. Keith was another person I spoke with, also very courteous and helpful. I would definitely be for a friend to you, and I already have. Thank you for a wonderful experience.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Every call made to NDR is met with professionalism and accuracy. Every call from them is respectful and considerate. I am thankful for the opportunity to "get out" from under the pile of debt and major financial faux pas I made.

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    Reviewed Aug. 3, 2017

    They took my worries away! Help me resolve my debts, fast actions! At least I will be able to sleep better knowing that NDR is backing me up all the way to become debt free. Thank you so much! Your fast service gave me a peace of mind!

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    Reviewed Aug. 3, 2017

    Looks like everything is going to be well taken care of. I am finally going to get out of debt. I am trying to set myself up for a debt free retirement. And with this program in place I can get it done.

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    Reviewed Aug. 3, 2017

    I was in a situation and saw no way out. National Debt Relief told me they could help but I was not sure. I thought my only option was bankruptcy. I have not filed bankruptcy and my debts are being taken care of. For doubters like my myself I suggest give National Debt Relief a chance. You can do no worse.

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    Staff

    Reviewed Aug. 3, 2017

    It's a relief not to worry about the debt that I am in anymore! The people at your company make me feel that they are professional and care about my situation. I'm glad that I signed up with your company.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Very pleased with the help that has been given to me to resolve my debt issues. Everyone is very helpful & friendly any time I've called with questions. Very thankful National Debt Relief!!! I will refer all my friends that need your service.

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    Staff

    Reviewed Aug. 3, 2017

    I had an excellent startup experience to get my debt in order and start working toward financial freedom. Everyone I spoke with was very helpful and accommodating! There was never a feeling of judgment for my current situation. I am hopeful I made the right step.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Great experience. Andrew was patient, kind and thorough. He made sure everything was understood, and welcomed questions. Each and every paragraph was reviewed so that there would be no misunderstandings. Furthermore, he called back when he said he would call back. Great customer service.

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    Staff

    Reviewed Aug. 3, 2017

    They have helped us out tremendously. Within 6 months they have settled accounts that would just threaten us instead of working with ease. It was our own fault we got onto the mess we were in but they jumped right on not judging us. Just willing to help us out any way they could. So if anyone is in over their heads with credit card debt they are the ones that can help you. Our credit is already going back up to over 600. It's great. This team is not a hoax. They are for real and they really can help.

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    Staff

    Reviewed Aug. 3, 2017

    I have received excellent service from this company, in all aspects, while getting started on my route. They are very determined and extremely prepared and helpful. They are there every step of the way, especially when you know nothing about how to get started. They are also very understanding and eager to help.

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    StaffTransparency

    Reviewed Aug. 3, 2017

    Everything was explain perfectly. The reps were knowledgeable and answered all my concerns. I was concerned about my debt until I found out about your program. I feel a weight has now been taken off my shoulders. I should be able to live a better debt-free life after my 30 months.

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    Transparency

    Reviewed Aug. 3, 2017

    I was nervous and Zeke reassured me that was normal. He took the time to explain to me what I had to do, and how they were going to communicate with my creditors from now, instead of me. We're just getting started, but I already feel the weight coming off my shoulders.

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    Reviewed Aug. 3, 2017

    Felt strong, honest connection with Jim **. Love NDR's wanting to help. Appreciated walking through the required materials. Paul ** presented like ability to confirm the required information to make sure we are aboard. I always appreciate the ability to share individual info and to appreciate a laugh between us. Willie and I thank you both for your service and feel that some actual relief is coming after our commitment to the terms of our agreement.

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    Reviewed Aug. 3, 2017

    NDR was able to settle an account that I was having trouble with in a short amount of time and saved me about $700. I'm still waiting to settle more accounts, but this was one of the accounts that I was worried about most. I can't wait until the other debts are settled. It's a stress relief.

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    Staff

    Reviewed Aug. 3, 2017

    I received a call from National Debt Relief today informing me that my first account has requested a settlement of 1/4 the original balance. The assistant was very straightforward and helpful and professional. I'm very thankful to work with NDR.

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    Process

    Reviewed Aug. 3, 2017

    I worked with Nate ** and Paul **. They were wonderful, with lots of follow up and made a very uncomfortable time easy and pain free! They gave me tons of information and were patient with me through the whole process. This can be such an embarrassing thing to have to go through, but not once was I made to feel ashamed!

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    Staff

    Reviewed Aug. 3, 2017

    My husband and I are finally seeing an ending towards our debts and it feels great! The team of National Debt Relief are awesome, very helpful and caring and are really helping us resolve our debt! My husband and I would definitely recommend their services in a heartbeat! Thanks for everything!

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    Reviewed Aug. 3, 2017

    Pretty good customer support. Works within my budget to help me settle my accounts. The fees are a bit high, but they do all the negotiating and set up payment plans for me. It's worth the costs to save the time and frustration of attempting it myself.

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    Reviewed Aug. 3, 2017

    In my last calls I have received the best friendly service. It makes us very happy to be treated with respect and compassion by your supervisor Moe. Wish all your staff had his kind of attitude, friendliness, caring and respect. Hope you take care of all your employees like him.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    Every customer service representative that I have dealt with thus far has been very friendly, they have gone over all information and answered the questions that I had. I would recommend National Debt Relief to anyone that is looking for debt relief.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2017

    We were wanting to buy a house sooner than later and our credit was not good, so we needed to try to get everything straightened out. We were getting overwhelmed and couldn't make headway or figure out how to do anything so we decided to look into relief help and see if it would help. National Debt Relief took care of everything and has been really nice and helpful. They call as soon as they get anywhere with the creditors or if they have any questions. Since working with NDR, I don't have creditors calling me a hundred times a day. They've been able to relieve the stress of trying to figure out how to manage everything. So far, it’s been great and I've told people about them.

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    Transparency

    Reviewed Aug. 3, 2017

    I was having some problems with my bills since I got sick. National Debt Relief has always been polite in dealing with me. I was describing things or waiting for explanations about things and they were patient with my ignorance of the system. They have taken a lot of burden off of my shoulders. However, I was told one account was settled but I kept getting letters. I thought it was taken care of but I found out it was not. There's a mix-up and I don't know whats happening with that so I'm concerned. I talked to them yesterday and they're trying to resolve that issue and then work on another account.

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    Customer Service

    Reviewed Aug. 3, 2017

    Initially, I was looking for debt consolidation but I found National Debt Relief. I talked it over with the wife, and we decided to go with NDR instead. I called the other month just checking on it. Customer care is excellent and they showed that they cared about my account. Anytime that they had something popped up in the account, they gave me a very quick response. They gave me more advice for building credit in the future as well. We are still working with them right now as we still have one debt which is in the process of being paid off and ends in October. They already came to an agreement, and we're just finishing that out. NDR was very quick with talking to the creditors, so it was very fast-paced. I have already recommended them to a friend.

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    Reviewed Aug. 2, 2017

    This is the first time that I've spoken to someone in customer service that appeared to really want to assist me. Very refreshing. Wish more of your employees were this way. Although we are not satisfied with our overall service this experience was very good.

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    Customer ServiceStaffProcess

    Reviewed Aug. 2, 2017

    Though I have only just begun the process, the team at National Debt Relief has already made me feel like I definitely made the right decision to pay off my debt. From the moment I first spoke with Salvatore, he was informative and knowledgeable about the process, and was able to answer all of my questions. He was readily available for follow-up calls and made the enrollment process seamless. I feel that all answers provided were open and honest, and I was not left with doubt on whether this was the right decision. I hope the relationship with the National Debt Relief team continues to be a positive one as they work to negotiate my debt.

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    Staff

    Reviewed Aug. 2, 2017

    Going through debt consolidation can be a very stressful process but the customer representatives have been extremely helpful and most kind. I am very pleased with their quick responses and useful information each time. Thank you for making this experience a less stressful one.

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    Reviewed Aug. 2, 2017

    My wife and I are going thru the process now. We are extremely happy with how it's going. We've already recommended National Debt Relief to our friends. Don't go with others that may SCAM you. You'll be totally satisfied! Don't try the rest, go with the BEST!!

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    Staff

    Reviewed Aug. 2, 2017

    We have just received word of an offer for our final account which we gladly accepted. During the entire time that we've worked with National Debt Relief, we have never regretted using their services. We placed our trust in their staff from the beginning and was never disappointed. We are on our way to establishing a better credit score. We were provided with letters from our creditors stating that the account was paid in full. We also found out that we can live life without the use of credit cards. Thanks to all who helped us.

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    Reviewed Aug. 2, 2017

    I have had reason to contact NDR on a few occasions to discuss my account. My experience has always been a positive one. The representative has always been very helpful and courteous. My questions have always been answered to my satisfaction.

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    Staff

    Reviewed Aug. 2, 2017

    This is the most easily used debt credit services that could come up. Recommend to all that need help!! Very helpful and it was fast and easy. The representative was very thorough and made everything ready to understand. No questions were left unanswered!

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    Reviewed Aug. 2, 2017

    I am very satisfied with your customer service representative. One of your service representatives Taisha has been very courteous, polite, and very helpful to me and dealing with not being able to pay my rent due to a working hardship going the extra mile for me. I appreciate everything that she has done to help me out and is a very valuable individual to your company.

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    Reviewed Aug. 2, 2017

    National Debt Relief has been upfront with everything and honest and have taken all the stress off of me since the beginning. There have been a couple of creditors that have asked for more funds but most of them have fallen into the original payment schedule so there is no problem keeping up with the payments I need to make.

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    Reviewed Aug. 2, 2017

    Very professional and made me feel comfortable about this process. Very polite and explained everything so I understand the process. Treated me with respect. I appreciated being treated like a person and not just a number. Thank you.

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    Staff

    Reviewed Aug. 2, 2017

    All representatives I have talked to have always been extremely friendly and are very knowledgeable. They always ask if I have any more questions or concerns before hanging up. Their help is very much appreciated! Also they always make it personal by asking how I am doing and it's nice that they seem genuinely concerned.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 2, 2017

    Mercy was very profession and informative! She explained everything and answered all questions until we were completely satisfied. The welcome call reiterated everything and answered all questions we had! I liked the visuals and going over the agreement together section by section.

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    Reviewed Aug. 2, 2017

    I was very nervous making the phone call to National Debt. So glad I did. They are wonderful. Explained everything thoroughly. Started program in May and already have one debt paid. Thank you National Debt. Your customer ae service is A plus.

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    PriceStaff

    Reviewed Aug. 2, 2017

    They have been super helpful and thorough. They have provided peace of mind and professionalism. The interest rates I was being charged were in the 30+% range which were just impossible to pay and bottom line the rates were not reasonable. NDR is helping to make it reasonable.

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    StaffTransparency

    Reviewed Aug. 2, 2017

    I was very nervous in making this decision to do this. Shawn ** was so helpful in making everything clear to me and explaining all aspects of what I was going to do. I feel very informed with all information given to me. I feel they are knowledgeable in everything they offer.

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    Reviewed Aug. 2, 2017

    Excellent customer service. Jonathan ** was kind, considerate and caring. Just an overall pleasant experience!! I should be debt free in two years compared to 16 years. The low monthly payment allows for extra cash in the checking account. After my husband suffering through cancer, this is an answer to a prayer. Bills accrued at an alarming rate. National Debt Relief deserves a big thank you.

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    Staff

    Reviewed Aug. 2, 2017

    They were able to settle my debt in 18 months and very satisfied with the results. I would highly recommend them to anyone with debt problems. All of their agents are very helpful and efficient. I was having a rough time making ends meet and they helped me tremendously.

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    Customer ServiceTransparency

    Reviewed Aug. 2, 2017

    I am glad I called and I appreciate the professionalism in which my important matters were taken care of. This company is up to date with all technology access which made my experience faster and positive. I have started my relief indeed! Also looking for an extra job to solve this sooner than scheduled. I wish one signature would be enough since I'm so busy and at times unable to seat and review/sign so much paper work but I'm sure sleeping better knowing all will be on the positive numbers! Good luck everyone!

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    Candice increased rating by 1 star.
    Staff
    After a positive interaction with National Debt Relief, Candice increased their star rating.

    Reviewed Aug. 2, 2017

    When I first signed on I was a little skeptical that this was the program for me. 4 months in and one of my accounts has already been settled for half of what I owe. Huge Relief! Feeling like I can breathe again. Thanks!

    Updated on 09/24/2018: NDR said everything should be handled within two years. And that's what happened and I'm happy. I'm finished with the program in 15 months. I did what I needed to do on my part, and they did theirs. It just all worked itself out and everything was really smooth. Their reps are nice and helpful and I've never had any issues. I feel more relieved now. It was worth it and I would do it all over again.

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    Reviewed Aug. 2, 2017

    Always a positive experience, and no judgement from customer service representatives. I feel like National Debt Relief really cares and wants to help people to become debt free. I cannot thank them enough. One credit down in just 6 months!!

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    Staff

    Reviewed Aug. 2, 2017

    I love the way they are with you. They care about you. They really try to help you out. They are nice and respectful. THANKS for all the help. I will do it again. Honest Company. They were there when I needed them. If you guys make the choice to take their service you guys will be happy like I am.

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    Reviewed Aug. 2, 2017

    I've had some problems over the last few years, but it always gets taken care of and I have only experienced a couple representatives that I wouldn't want to talk to again. Most importantly, when I was sued by Capital One, I was given everything I needed, advice for court, and all the support I asked for.

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    Staff

    Reviewed Aug. 2, 2017

    The experience I had with National Debt Relief was excellent. It was very easy to use and I am very confident that they are here to help with my debt problems. Recommend them to anyone that has debt problems. The program is easy to use and the two employees that I had to speak to were polite and very willing to help me with my issues.

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    Staff

    Reviewed Aug. 2, 2017

    I spoke with Hose who was very capable, friendly and helpful. I am proud of the progress made on settling my debts. Everyone I have spoken with has been extremely professional and helpful. I look forward to being debt free in the near future.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    They were very informative and non-judgmental. The representatives answered all questions completely and thoroughly went over each section and scenario. By the end of the call, you know exactly what will happen and what you need to do if creditors contact you. I started seeing a light at the end of the tunnel after signing up.

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    Reviewed Aug. 2, 2017

    William answered all of my questions thoroughly and made me feel reassured I made that right choice in choosing National Debt Relief. I was very concerned about missing an opportunity to settle with a creditor but he let me know that NDF will work to renegotiate terms to take care of the debt.

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    Customer Service

    Reviewed Aug. 2, 2017

    I have been enrolled for 10 months now and had 4 of my debts resolved and one of them was a big one! Excellent customer service and easy online access to view the account status. I now have 2 new accounts that are pending with only 10 more to go! I have been happy with my account.

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    Customer Service

    Reviewed Aug. 2, 2017

    Have not heard much but I know it takes time. I do get a lot of phone calls and a lot of debtors say we dont honor that program. Not sure what to do with that. Other than that, things are going very well.

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    StaffProcess

    Reviewed Aug. 2, 2017

    The team I have worked with at NDR has been wonderful and kind! Extremely knowledgeable and flexible. They are ready to stand behind their company and behind their clients to make it the best experience possible. Every step of the way, the team has been honest, upfront, and tried to give the best and most accurate info, so I feel confident in the process.

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    Staff

    Reviewed Aug. 2, 2017

    The experience I've had so far has been good. Jeanine ** who helped in the beginning was extremely helpful, and answered all my questions. The only thing is that I wish I knew when someone has already talked to the creditors.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 2, 2017

    Number 4 is ready to be paid. Great job. Really nice amount of settlement reached. Thanks! I really like how you call me first to explain the deal and ask if I want to accept. It makes me feel involved in the operation.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    National Debt Relief gave me peace of mind during a very difficult time. It was a little stressful when we missed 2 creditors when I thought I was all set but they got it done in the end. I did have a very bad experience on the phone getting hung up on and in one case dealing with a very rude & unprofessional women with the Underwriting team. Hold times were also bad. You should set an expectation & ask permission when placing a caller on hold. Extremely important to check on them rather than keep them wondering. In the end you guys came through for me and my overall experience was good. I recommend better training for those answering phones & always call someone back if they get disconnected.

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    Reviewed Aug. 2, 2017

    Could not be happier with the job National Debt Relief did for me. Everything was laid out and plain as day. If you had trouble with a payment they worked with you to figure something out. Again, could not be happier!!!

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    PriceStaff

    Reviewed Aug. 2, 2017

    Always when working with them they are always willing to help you out. Changing scheduled payments is easy and if something arises they are always looking after your best interest. I would recommend this organization to anyone who is trying to become debt free.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    Very professional, and helpful. Covered the contents of the program. Answered my questions and assured me I wouldn't be embarrassed by name appearing in newspaper. Fredie was kind and patient while helping me get through the paper work. Thank you for your help.

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    Customer Service

    Reviewed Aug. 2, 2017

    I am happy with the customer service so far but have not had any of my debts settled at this time so I cannot review on that. The customer service is great and they email me back quite quickly. I am hoping to do a better review as the time goes on.

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    Customer ServiceProcess

    Reviewed Aug. 2, 2017

    National Debt Relief has change my life. Today I call because I need it to send an update on my account and they did it so easy. Thank you for all you do. It's has been a relief now that I am enrolled in this program. I really recommend them. Thanks.

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    Customer Service

    Reviewed Aug. 2, 2017

    When I first enrolled with National Debt Relief I had an instant peace of mind. All of the collection calls stopped and my bills are getting paid. I will highly recommend this company to anyone who is struggling with a bills like I was. Another good thing is every time an offer is made I be notified by email to call them if interested in the settlement offer before any decisions are made.

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    Staff

    Reviewed Aug. 2, 2017

    Extremely helpful with National Debt Relief, they really go the extra mile to help you settle any and all issues with accounts. They take the time to help you and are very understanding with your situation. Will definitely recommend to anyone.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    The rep over the phone was kind and provided great feedback for me. All question were answered professionally. The rep understood my concerns and reassured me I was in good hands with NDR. Also was able to give me an update on my account balance.

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    Staff

    Reviewed Aug. 2, 2017

    I've been enrolled with National Debt Relief for almost a year now and they have been wonderful to work with. They have settled 2 outstanding balances so far at a very reduced amount and hopefully we, together, will get the rest of my outstanding debt taken care of within another year, and I'll be back on track to doing well financially! Thank you very much for all of your help!

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    Reviewed Aug. 2, 2017

    Been using them for about 8 months now and so far I am pleasantly surprised at how well things have been going so far. I have 2 settlements finalized and a couple more are being worked on, and I'm seeing the total debt of those cut in half. I highly recommend if you need to stop treading water and get above your debt.

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    Staff

    Reviewed Aug. 2, 2017

    The people I am working with are very pleasant and knowledgeable. I feel very confident and comfortable in my decision to take this step toward a better future. I would recommend this step to anyone facing a similar debt burden. I look forward to completing the program as expeditiously as possible.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    I am extremely pleased with the service I have receiving from National Debt Relief. They have been consistent in taking care of resolving my debt challenges. Whenever I have called with a question they have been very helpful. I would recommend them to others who need debt relief.

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    Reviewed Aug. 2, 2017

    I feel it is an excellent service, my only concern is why letters are not sent out to those creditors letting them that we are one of your clients and all negotiations will come through this services. Basically that is my only concern, most creditors states no one has send us anything stating you are in a program.

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    Reviewed Aug. 2, 2017

    I think your rates are too high. Service is okay but not the best. I hate having to repeat myself and ask/answer questions more than once. Do I think the service is worth the money… not really sure at this point - almost wishing I had just filed bankruptcy. With every settlement, I’m asked if I can pay more – NO! Overextending myself and my situation is what got me in the predicament I’m in now – not doing that again. Negotiations have stopped due to low funds in reserves but major fees still get paid. I’m a little bitter but I was asked my opinion.

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    Reviewed Aug. 2, 2017

    From the beginning with a very pleasant I've already settled three accounts already I've been since February. You guys are taking care of business and appreciate it takes pressure off me. Thank you. I have nothing else to say.

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    Staff

    Reviewed Aug. 2, 2017

    Question about Chase - The lady I was speaking with clarified the situation I was in and fix the issue right then and there. I was very happy with the results and I give her 2 thumbs up. Great service. I recommended anybody to use National Debt Relief program. They will make sure things go smooth.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    I called and spoke to J.F., my representative, to find out about program; I was unsure at first, but he eased my concerns, was very intuitive, informative, and non-judgmental. I had fears about debt-collectors, but I now have options to deal with it provided by NDR. I now look forward to clearing this weight off my shoulders and move on with my life and stop obsessing over large debt. I can't wait to see the process begin now. Thank you.

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    Staff

    Reviewed Aug. 2, 2017

    My experience with National Debt Relief gave me the impression that your specialist was very professional and understanding. Contacting National Debt Relief was a difficult decision for me to make. After talking with your specialist, felt like I made the right decision.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    All staff members have been helpful and very polite every call. My overall experience with National Debt Relief has been exciting and excellent. So far I am 75% finished with settling all my debt and can track my progress every day through the online portal. National Debt Relief Draft has also been able to settle my debts at my much lower amount.

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    Staff

    Reviewed Aug. 2, 2017

    The customer services is great. The staff is friendly and knowledgeable. They handle the customers needs in a timely manner. They care about the helping the customer reach their goal and provide the customer with the right tools along the way.

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    Customer ServiceProcess

    Reviewed Aug. 2, 2017

    Great experience! Never thought I would get out of debt but National Debt Relief made it possible. I would recommend to anyone that wants to reduce their debt and save their credit in a short period of time. No hassle and great customer service. I can't thank this program enough for helping me get my life back on track.

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    Customer ServiceProcess

    Reviewed Aug. 2, 2017

    I'm 100% satisfied, NDR settled ALL of debt in 2 years when I was initially enrolled in a 3 year program. Within the first three months of my enrollment, they settled my first account. I recommend them, the only part that takes the longest is when you call customer service. You'll be placed on hold for a Minutes.

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    Transparency

    Reviewed Aug. 2, 2017

    I started this process less than 24 hours ago and it is complete. All my questions were patiently answered no matter what. Every line of the contracts were explained. I was not left to understand legal language on my own. I am very satisfied.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 2, 2017

    Very good service. They do what they say. They keep you in contact and also let you know updates. When I call them they are very friendly and courteous. They go above and beyond for you. They hear you out and make you feel at ease and understand how and what you’re going through. I would recommend them to friends or anyone that needs help with debt problems.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    They always keep us well informed. I don't regret our decision to go this route at all. They are always very helpful if I ever have any concerns or questions. Customer service is wonderful. As scary as it was at first, I feel good about NDR now. So glad we called them.

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    Staff

    Reviewed Aug. 2, 2017

    The representatives are always so polite, helpful and sensitive. I never believed I would need their services and now that I do, I so appreciate their professional and sensitive assistance. I certainly recommend this company when circumstances require their services.

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    Customer ServiceStaff

    Reviewed Aug. 2, 2017

    I was having troubles and instead of doing bankruptcy, I reached out to National Debt Relief. II was switching between jobs and was out of work for a little bit. I qualified, and while my credit score will take in the beating now, it will bounce back once they settled my debt and get that off my shoulders. So far, I've settled three of the bigger ones that I had. It's only been a couple of months and the biggest one they've settled saved me probably $9,000.

    The team at National Debt Relief calls when they got a solution and then I have to approve. They gave me all the details and don't seem to be hiding anything from me. My only complaint is that they tried to get a little bit more money from our payment arrangement. I was like, "No. We set this up" because they wanted their cut up front. They just settled this big debt and they wanted me to pay $360 every other week. I was already paying $700 towards my debt a month and it's not like I'm not paying my debt off. They're just getting deals where I'm paying half of my debt off and essentially giving them a commission for doing it. I told them, "No. You got to work it out some other way" so they did and they're taking their cut at the end.

    Still, paying off your debt instead of filing for bankruptcy and not paying at all is better for everybody. At least all the people at credit are getting their money, while in bankruptcy they get nothing or very little. It sounded almost too good to be true but National Debt Relief is coming through with what they promised, and it's so far so good. I'm happy with them and definitely would recommend them.

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    Customer Service

    Reviewed Aug. 2, 2017

    I’m really pleased with National Debt Relief and everything has been on the ball. Whenever something came up or they needed me to approve, there wasn’t any waiting or me having to call them. Working with them has considerably helped me with my debts and it's allowed me to get to a point where I could start my trucking company.

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    Verified purchase

    Reviewed Aug. 2, 2017

    I just graduated from college and had racked up a lot of credit card debt from my senior year because I had to drop a couple of hours of work to concentrate more on my studies. My debt kept racking up so I figured I had to do something and I looked up National Debt Relief on the web. I had minimal interactions with their team since I send them documents whenever they needed something and I call them whenever they needed my approval for anything. Then, they were able to settle all my debt. They cut the money that I owed my creditors to a good rate so I was able to settle them fast. National Debt Relief helped me get out of a hole that I dug myself in and it's definitely a service that I recommend to people who make financial mistakes, especially those who are fresh out of college.

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    Customer ServiceStaffProcess

    Reviewed Aug. 1, 2017

    From my first phone call I knew I was on the right path. The person I talked to was very friendly and talked me through the whole process with no trouble. I will definitely recommend yall to everyone I know that is in debt trouble.

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    Reviewed Aug. 1, 2017

    National Debt Relief has made life so much easier. Spent lot of money in high-interest cards. Would have never gotten out of this without the help of National debt relief! Thank you for all you have done for me!

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    Staff

    Reviewed Aug. 1, 2017

    So far my experience speaking with the reps has been reassuring and satisfying. They are very friendly and courteous. I also like the wait times have been very brief no more than 5 minutes or less. I am very much looking forward to being in a much better place financially in 48 months.

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    Reviewed Aug. 1, 2017

    Quick and easy. They got 2 of my credit card payments lower more than half. Now I am waiting for the bigger debts that I have to be resolved. Once that is done, I will truly be happy. I have all the confidence in the world that the National Debt Relief will pull it off.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 1, 2017

    Staff are kind & very knowledgeable in answering my question. No waiting too long on the phone and transparent when it comes to my payment. I highly recommend to those who wants to enroll for a debt settlement program. Thank you staffs of National Debt Relief program. Good job.

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    Customer ServiceStaff

    Reviewed Aug. 1, 2017

    When I call in, whatever the issue, the customer service is outstanding! All my questions are answered thoroughly. Representatives also take the time to make sure there are no issues that I as a customer need to be concerned with. NDR IS AWESOME! I would recommend highly!

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    StaffTransparency

    Reviewed Aug. 1, 2017

    Service was polite and was very informative. Jonathon was extremely helpful. He explain each step in detail. He was patient and respectfully. I felt relieved. Richard was also informative, helpful and friendly. Looking forward to working with and through your program.

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    Customer ServiceStaff

    Reviewed Aug. 1, 2017

    The quality of the customer service representatives when they call is great. They are always friendly and willing to help and answer questions when I call. I like how when there is a settlement offer they call my house and inform me of the offer as sometimes I get home late from work and you are closed. Thank you.

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    Reviewed Aug. 1, 2017

    I was pleasantly pleased to hear that one of my CC was reduced from 6 - 2 thousand through National Debt Relief. I have been in dire straights worrying about my CC debt. Now I am relieved to see they have resolved one of them to my satisfaction. Thank you.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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