National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. It negotiates with creditors to reduce how much clients owe. It reports helping over 550,000 people since 2009 and focuses on unsecured debt like credit cards, personal loans and medical bills over $7,500. Services include personalized plans and support from dedicated debt specialists.
- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Will need to pay percentage of debt enrolled
National Debt Relief Reviews
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- 4,820,482 reviews on ConsumerAffairs are verified.
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Reviewed Aug. 6, 2017
National Debt Relief has been a blessing even though I'm still working on getting all the debts paid. Fortunately, no one has taken me to court and that I appreciate. Yes, I have collections on my credit report; however, the good side to that is the collections will disappear once I have the creditor paid-in-full. I still have a couple of years with National and hope to be able to contribute more monies than I currently am; however, I have no complaints regarding National's help. I would definitely recommend National to a friend ~ it has kept me from having to file Bankruptcy that would have been caused by a family emergency that was not in my control. I thank you, National Debt Relief. :o)
Reviewed Aug. 6, 2017
The support I have received is outstanding. The counselor go over the info so I can understand it. They answer my question. Love the support and would recommend to my friends from the beginning. I knew this program would work for me.
Reviewed Aug. 6, 2017
So far my experience is ok. I just started in February and out of the 7 accounts enrolled, I only have that is 1 that is resolved. I was hoping for a little more confirmation that all accounts were at least contacted and the negotiations are or did take place. I still have creditors calling so I assume not all were contacted yet. I really like the fact that everything is online and you can check progress anytime. They also call to let you know that a negotiation happened so you are always in the loop. Mahalo!
Reviewed Aug. 6, 2017
We have a lot of debt and weren't getting anywhere with it, so we went with NDR. Every interaction I've ever had with them was always a positive one. They're courteous and able to answer any questions I had. Also, the calls stopped and that was a good thing.
Reviewed Aug. 5, 2017
I am receiving a lot of phone and text. I am two months away from, start paying debtors. I am able to manage my finances better. I am confident, that I be able to pay my debts. I am glad I reach out for help and assistance.
Reviewed Aug. 5, 2017
My experience so far has been a very good one. They made me feel at ease from the start. Explained everything in detail, and answers all my question. Walked me through all the forms and answered all questions. Best part if I have a question I can email and know I will get a response quick.
Reviewed Aug. 5, 2017
Got me a 39% settlement. Awesome! Super excited to keep up the work. Thank you. Call takers are always very nice. I like that they treat me like a PERSON. When you are in debt people tend to treat you badly because they can. I appreciate them and their work.
Reviewed Aug. 5, 2017
A great Company to do business with. It takes 6 months, but three of my debts have been settled. Highly recommend National Debt Relief to anyone who is suffering month to month paying high interest on your credit cards and never seeing any relief. Give them a call.
Reviewed Aug. 5, 2017
I was amazed when I received the call about the first resolution. Not only was it sooner than I expected, but the amount forgiven was incredible. NDR worked with me to take advantage of the opportunity and I was so grateful for help. NDR is responsive to questions and concerns. It's more than a place to save toward payment. They are the experts helping to navigate a stressful and intimidating situation.
Reviewed Aug. 5, 2017
Superb, the team makes you feel like family. Their untiring efforts to make you feel at ease, settled me down. I felt more comfortable with my situation, and they did exactly what they said they would. Great slogan to adopt for your company. "Leave the worrying to us."
Reviewed Aug. 5, 2017
I have no regrets in contacting NDR. They have been taking care of everything for me. They are really professional and outstanding. My credit cards have been paid and debt is reducing. They contact me and notify me of what the vendor has agreed to and to ask if I am pleased with the decision.
Reviewed Aug. 5, 2017
Great experience. They are getting me out Debt faster than I would paying it myself. It would have taken me over 15 years to pay off all that debt. I would recommend this service to anyone in order to avoid bankruptcy because in the end bankruptcy cost more.
Reviewed Aug. 5, 2017
My credit score was so bad that I needed some help. I Googled and National Debt Relief was the first one that popped up. The first person I spoke to was cool and very informative. He let me know exactly what was going on. He explained everything in very good detail. I have one account for $9,000 and National Debt Relief got it down to $4,000. I haven't seen credit score changes but I know that takes a while. I just got a loan offer from Liberty Lending because of National Debt Relief so I guess I'm on my way. I'm excited to be debt-free and I've already recommended National Debt Relief to three of my friends.
Reviewed Aug. 5, 2017
I truly appreciate the help I'm getting. I get all my questions answered and get updated when I need to be updated. Thank you so much for helping me out. I would honestly recommend National Debt Relief to my family and my friends. They do their job.
Reviewed Aug. 5, 2017
Two months into the program and I am starting to relax for the first time in a long time. This has been life changing for me and the staff has been wonderful. Professional yet personable. The resources have been helpful as well. Thank you!
Reviewed Aug. 5, 2017
I was nervous when I decided to consolidate my debt, I didn't know what company to pick until I started to take a look at customer reviews and complaints. By doing my research is how I came across NDR, and I am glad I did. They settled my first debt three months after I enrolled and now, I'm a month away from being debt free. I signed up for a three year term and all of my debt was settled in 2 years. Yes your credit will be impacted but hopefully after settling your debt you will be able to save money to hire credit experts to fix it, at least that is what I am doing.
Reviewed Aug. 5, 2017
It was a pretty fluid process, with my agent doing all the leg work and me just plugging in digits. Everyone was nice, welcoming and understanding. I was approved quickly, and to know that there would be lawyers on my side to help when companies get pushy is a great value!
Reviewed Aug. 5, 2017
They did a great job of getting my life back on track and everyone is very accommodating and helpful. Bills are paid in a timely fashion and I feel confident I will be debt free in 3 1/2 years. I will continue to recommend National Debt Relief to anyone struggling with debt.
Reviewed Aug. 5, 2017
We have been in the program for a couple of years now. It has truly helped us manage our finances and get back on track. Natl Debt Relief has given us hope and shown us that someone cares. We would recommend it to anyone who is struggling with credit card debt.
Reviewed Aug. 5, 2017
Very good customer service, professional, caring, helpful. This program works. They are on top of my creditors and getting the best settlements for me. I feel lucky about contacting National Debt Relief in the first place, I feel that I am almost done with it and I feel a sense of relief. Thank you.
Updated review: July 26, 2018
When facing crisis due to overwhelming bills, credit cards, hospital and medical bills, National Debt Relief was there for me. Reassuring me that all would be taken care in a matter of 4 years. Giving me hope and making sure that I was comfortable with my decision to call them. Their expertise and years of experience was comforting. They are always there for you if any questions.
Original Review: Aug. 5, 2017
I opened an account with National Debt Relief on May 27, 2017 and have had a large sum of money removed twice monthly since then. Apparently none of my creditors have had any negotiation with the company and I am receiving a multitude of threatening calls and mail from them requesting payment of accounts. I checked my accounts with Global and they have paid themselves for services rendered but nothing to the creditors.
Reviewed Aug. 5, 2017
I had lost my job and I didn't know what to do. My bills was getting higher, my unemployment had expired. So I saw this advertisement on television, and I decided to call them. What a relief this was. I got another job, but I was only getting paid once a month, and my bills were getting later and later paid. Late payments are no joke. You make a payment and it wasn't touching your balance. This company is a life saver. They took over my bills, I paid them one monthly payments, they contacted all of my accounts, made a settlement offer and praise God, my accounts are all paid off. Thank you for making my life easier.
Reviewed Aug. 5, 2017
Everyone has been so great to accommodate me and help get my credit back in order. I am in hopes I can add the bills below. My experience here has been nothing but God sent. I recommend this company to all my family and friends.
Reviewed Aug. 5, 2017
Thanks to the National Debt Relief team, my large debt is almost history. The only drawback that I did not lack was that they don't keep in touch often enough for reassurance that everything is progressing as planned. Thanks again for a job well done.
Reviewed Aug. 5, 2017
I can't say anything bad about National Debt Relief, they have been there with me side by side from the beginning. I have never had to wait for more than few minutes before a representative to be on the phone answering any questions. They have always been polite, helpful, and ready to assist me with my concerns. Great job, National Debt Relief.
Reviewed Aug. 5, 2017
From start to now near finish they have been extremely helpful. We knew we could do it and just needed a little helping hand and that is what they are. Not pushy but helpful, available to assist when needed. I would recommend them to anyone.
Reviewed Aug. 5, 2017
It's been a pleasure and great experience to work with you guys, it seems my financial life is on the right path to be solved. I look forward to the day I'm out of debt. I will definitely recommend you guys to anyone who is willing to get out of debt. Thanks again!
Reviewed Aug. 5, 2017
I bought a house that needed a lot of renovation. I bought the house because I was tired of paying rent and watching my money go down the drain. I got in trouble with credit cards trying to fix up my house so I asked National Debt Relief to help me thinking it would clear up some money to spend on renovation. I pay Debt Relief $391 a month. I find it is really putting a strain on my budget to pay that much as I am living on a fixed income! Plus I have lost my good credit rating.
Reviewed Aug. 5, 2017
Getting started with National Debt Relief was very fast, easy, professional and so well organized providing lots of valuable information from getting started in the process to conclusion. Everyone I have spoken with at NDR has answered all of my questions very well and always with great compassion about my situation. I would highly recommend them to anyone trying to improve their quality of life by becoming debt free.
Reviewed Aug. 5, 2017
My credit score has already gone up. I get calls to see if I have questions and to tell me another bill has been paid off. I would definitely refer family and friends to you. When I started I called my creditors to let them know what I was doing. That helped with unwanted calls. Can't thank you enough.
Reviewed Aug. 5, 2017
I have been very happy with my experience with National Debt Relief. I feel they handled things with accuracy and confidence. It has been a big relief for me to have my finances under control. Thank you for your assistance. If I was to say one thing I feel the monthly statement is difficult to understand and does not give me an accurate view of where my debt is at the present time.
Reviewed Aug. 5, 2017
The representative was extremely helpful! She had a sense of humor and knows how to speak to customers. She gave me some wonderful advice that I will definitely implement in my teaching strategies. She went beyond the call of duty and deserves a raise!
Reviewed Aug. 5, 2017
Overall it is a stress relief and they are always helpful when I am concerned about a creditor. Very informative so I am not unsure of what is going on. The staff is always patient and helpful. The sites are easy to navigate. As well. They are judge free they do not make you feel like a loser for taking this route to become debt free.
Reviewed Aug. 5, 2017
They work very quickly! They inform and explain everything and every step that they do! If you have any questions they make sure that they answer your question and that you understand the answer. They don't take any deals unless you're okay with it! My best friend recommended this company to me and I would recommend this company to anybody who needed help getting out of debt!
Reviewed Aug. 5, 2017
I needed to change my withdrawal date & it was done smoothly & with no issues. I was able to split it into 2 payments, the representative was courteous & helpful. It got changed which helped me out. Easy to do business with.
Reviewed Aug. 5, 2017
Always helpful. Very friendly. Great to work with! Highly recommend! Love being debt free! I have finished the program and couldn't be happier with the service provided. They take all the hassle and worrying off your shoulders. Thank you National Debt Relief!
Reviewed Aug. 5, 2017
So far I have been reasonably impressed with National Debt Relief and their staff. Any concerns with creditors have been addressed professionally and significant progress has been made resolving my financial situation. I anticipate that National Debt Relief will complete the process in a timely and effective manner.
Reviewed Aug. 5, 2017
I'm still in the beginning phase of my program, just a few months in. I appreciate the fact that I wasn't made to feel bad about my situation. Love the payment plan created for me and absolutely love the fact that I was notified when something popped up on my credit report.
Reviewed Aug. 5, 2017
Outstanding work on handling my debt. It has been rewarding to receive the help and to look forward to monitor the progress. I hope in the foreseeable future to be debt free earlier than later. I congratulate those who are working to help my family more financially independent.
Reviewed Aug. 5, 2017
account online... Never accepts my password. So I just don't bother. Calls answered promptly. Nothing bad to say.
Reviewed Aug. 5, 2017
I have a great experience with National Debt Relief. They take time to let you know what to expect and how things are gonna go. I would definitely recommend them to anyone. They make sure you understand how everything works. Great company and you will have much success.
Reviewed Aug. 5, 2017
Good communication and has been a good experience so far. I am looking forward to getting back on track financially in my everyday life. I hope that this experience ends on a positive note. So far the communication has been good and everyone has been more than willing to help find solutions.
Reviewed Aug. 5, 2017
It gives me peace of mind that my old bills are getting settled. It is good to know these matters will be taken care of in a reasonable period of time. Definitely recommended to any trapped under too much credit card debt. Customer service always helpful.
Reviewed Aug. 5, 2017
The staff has been responsive when I've sent an inquiry and helpful when I've called; always polite. I've been happy with the solutions they have had and with the communication. NDR has lifted a burden off me and supplied the assistance I need.
Reviewed Aug. 5, 2017
It's been several months since I've been with them and it's really doing what they said. Customer service has been fantastic! Actually everyone has been! I'm no doubt on the road to removing this debt from my worries. Thank you, National Debt Relief. You have eased my mind!
Reviewed Aug. 5, 2017
NDR has done a wonderful job helping me through their program. I wasnt stressed or worrying about anything. They were quick and always had the best customer service when I called for anything. They did a great job at reassuring me that everything was going well and were quick to call me when a settlement was made. I couldn't have found a better company to go to for help. Thank you so much NDR for all you've done.
Updated review: Jan. 23, 2018
At this point we are very satisfied with the progress with National Debt Relief program, hopefully we can continue working on becoming debt free, and rebuilding our credit rating. We are half way there at 50% paid off, for less than we owed. Their overall service is everything they said, and has been up to what they will do for you. It's been less stressful knowing that they're taking care of the creditors in a timely manner. If we could put more monies into our account, we could make it happen soon.
Original Review: Aug. 5, 2017
We have been very satisfied with most of National Debt Relief services. Other than recently having a case slip through, where an account that I had with Fingerhut was taken care of very quickly, but my wife's was left unattended to, where (fingerhut) Jefferson Capital hired an attorney to sue us instead of working with national debt. It's still not done yet, and still costing us money that could be used on other debts.
Reviewed Aug. 5, 2017
Has really helped with a bad financial situation that became a compounding problem all at once and was creating an impossible way out of without claiming the debt as a total loss and filing bankruptcy. NDR made it possible to consolidate debts and have a manageable payment.
Reviewed Aug. 5, 2017
Your service has been good. Didn't rate you at 5 because there are always to improve your service. I hated to come to you but at the time we didn't see any other way. You have been a help to us and we thank you for all that you have done for us. Wish it were all done but life does not allow for that. Thanks for your help and guidance along the way.
Reviewed Aug. 5, 2017
I found NDR very easy to work with, answered all my question and satisfied my points of concern. I'm glad they persisted in pursuing me until I gave in and signed with them. I must have been one of their hard sells, but I'm glad they kept at it, for my sake. Thanks NDR. I hope it pays off for both of us.
Reviewed Aug. 5, 2017
So far I'm pleased with the results on dealing with creditors to reduce my debt. Customer service is always been knowledgeable and friendly when I call to ask a question or resolve an issue. Always able to answer all my questions and concerns.
Reviewed Aug. 5, 2017
My experience with National Debt Relief has been an overall positive experience. The only negative is that I allowed myself to get in such a bad financial mess. This experience has help to make a more responsible decision maker. Thank you National Debt Relief!
Reviewed Aug. 5, 2017
The customer service representatives are very professional in guiding clients thru the start to end applications process. Great Professionalism in answering all questions. I was amazed by the prompt response from the representatives that helped me out. Also I was able to complete the process after job hours, which most companies do not offer. Thanks for the quality service.
Reviewed Aug. 5, 2017
Contacting NDR was one of the best decisions I have ever made. They have negotiated on my behalf and settled near all of my debts at far less than I would have paid on my own, some half the amount owed. I highly recommend NDR.
Reviewed Aug. 5, 2017
They really try to work with you and resolve problems with collectors. I'm glad they're on my side. I would recommend to anyone in need of financial crises due to overwhelming bills to give them a try. I believe you will be satisfied on the return.
Reviewed Aug. 5, 2017
I'm happy with my experience thus far, I had all questions asked, and everything explained thoroughly. I was contacted and informed of all my options, and each person I spoke with was more than pleasant to me. I definitely felt confident that my concern was taken to heart.
Reviewed Aug. 5, 2017
From the moment I contacted National Debt Relief I have been treated respectfully and courteously. All of my questions were answered and I feel reassured that I made the best decision concerning elimination of my debt. I would recommend this company to family and friends. I look forward to working with National Debt Relief to regain my financial freedom.
Reviewed Aug. 5, 2017
I had received some legal documents from a creditor and I didn't know what to do. I contacted National Debt Relief and they directed me on what to do. The matter with the creditor has since been resolved. I am so glad that I've enrolled with national debt because they have helped me through my most troubling financial time.
Reviewed Aug. 5, 2017
I'm extremely happy with the services and progress provided by National Debt Relief. Without this program I believe I would have never made this much progress so fast. If anyone needs helps rebuilding their credit be consolidating debts you owe, debt relief is the program for you.
Reviewed Aug. 5, 2017
Excellent customer service. I would highly recommend to another. The rep was very knowledgeable. I am looking for a positive experience. I got this information in the mail and was unsure. After speaking with NDR I was positive this was my answer for assistance with debt relief. I understand this program is not intended to improve my credit score or keep from my taking responsibilities but I was ready to do what's right. I thank you for this opportunity.
Reviewed Aug. 5, 2017
Christopher ** was fantastic. He was friendly helpful knowledgeable and accurate. I would recommend National Debt Relief to anyone who's ready to get their credit back on track. Thank you so much for helping me get my life back together.
Reviewed Aug. 5, 2017
When I called the representative was very attentive to my needs and eased my fears. I was embarrassed about needing financial assistance but she assured me that I was in good hands and helped me set up my payments. I am now on track to becoming worry free.
Reviewed Aug. 5, 2017
I was searching online when I decided to go with National Debt Relief because of their ratings and reviews. Something told me not to mess it up. Customer service reps have been great. So far, we got four debts done. Anything I get that’s in the mail, as far as any of the debts, I just forward it to them and they take care of it. It’s been good so far.
Reviewed Aug. 5, 2017
The National Debt Relief team has been great so far. They’re very courteous and were able to answer all of my questions. They're a very great company and they do help you. Since I’ve started working with them, they’ve settled four of my debts. I have no problems with them.
Reviewed Aug. 4, 2017
Working with National Debt Relief has been easy and convenient. Everyone I talked to was very professional and to the point. They produced results better than I expected. I highly recommend them for anyone with debt problems. With their help, I am solving my debt problems and I hope for a bright future.
Reviewed Aug. 4, 2017
Fees are a little high. Overall very satisfied. Great communication. Website was a great addition. I think the website should show future payment schedule. Should also show an end date. Not quite sure when I will be done with the program...
Reviewed Aug. 4, 2017
I have to say the company and employees I spoke with were friendly and accommodating. I would tell anyone to use this company. Though my debt is not a pleasant lesson National Debt made it a much more pleasant experience.
Reviewed Aug. 4, 2017
I tried to resolve my situation using the online customer form but got computer generated replies which didn't help. I then called in and felt I was being treated rudely so I asked for a supervisor and then still felt I did not have respect. So i was transferred to quality control where I was going to cancel all future transactions. As I am still not happy that fees are taken so fast from extra money I made deposits with instead of trying to settle some of my small accounts but Brian was persistent in explaining why this was done. I wish that NDR would spread out the fees along with payments so it was an equal amount and not drain the customer's account by taking all the fees upfront. But Brian made it a better experience and will determine in the next month or so if I stay with the program or choose to settle my accounts on my own. Depends if I get any communication as what is happening with my accounts.
Reviewed Aug. 4, 2017
I had 12 credit cards. When I started this program 3 are already paid off. Now we are on card # 4. National Debt Relief has live up to their name. Their negotiations skills are on point, I trust them to have me debt free in 3 years. I would recommend National Debt Relief to a friend.
Reviewed Aug. 4, 2017
So far I am satisfied with National Debt Relief. Everyone had been kind, informative and helpful. I am trying to work on some type of budget to see if I can upgrade the deposit amount. But I'm OK with you right now and yes I would refer you to a friend for the service.
Reviewed Aug. 4, 2017
National Debt Relief was a pleasure to work with. They made the whole experience less stressful. The staff was always courteous and knowledgeable. I would recommend their services to anyone dealing with mounting debt. It's easy, stress free and painless.
Reviewed Aug. 4, 2017
I called to cancel but the agent made so much sense in defining my goals and future debt verses cancelling! Thank goodness he talked me out of cancelling because it could've been a horrible mistake. Thank you for the clarity, understanding and patience.
Reviewed Aug. 4, 2017
Everyone I have spoken to have been super helpful and very friendly. Answered all my questions. Highly recommended!!! Helping me to regain my life back and get out of debt. I just joined recently so I don't have much to say other than the people are really nice.
Reviewed Aug. 4, 2017
Everyone is very nice and professional. I'm new to the program and haven't had any agreements yet. Hopefully soon. The creditors are bearing down hard on me, this is very unpleasant. Hopefully soon I will start seeing some closures and start repairing my credit.
Reviewed Aug. 4, 2017
I love the fact that my debt is reducing and I am not stressing. National Debt Relief is taking care of everything for me! This company is amazing. Everyone is professional, knowledgeable and friendly. I am once again able to get a good night sleep and not worry about my outstanding debt. National Debt has provided outstanding service and I would recommend this company to anyone that is very stressed over their financial problems.
Reviewed Aug. 4, 2017
I appreciate the great customer service I got today. All my questions was answered. Wasn't put on hold and the person was very nice and very helpful. It makes going thru this a way better experience. I'm not thrilled I messed up this bad. Keep up the good work. I'm so glad I signed up for this.
Reviewed Aug. 4, 2017
This company saved my life! They are wonderful! And so understanding and flexible of situations that arise in life that come up and make paying bills difficult. They are always there to help by phone or online. Thank you from the bottom of my heart!
Reviewed Aug. 4, 2017
It has been a real stress relief working with National Debt Relief. No more calls, letters and emails telling me that I'm late and that I need to make a late payment. It's been a year since I've started the program and they have 4 of my 10 debts. My credit score took a hit but it is slowly recovering, and I'm more than willing to bet it would have been worse if I hadn't gotten help from this company.
Reviewed Aug. 4, 2017
Excellent customer service! Every time you speak with a rep (and when you call you get a different rep) they always know exactly what's going on with your account! They are great with follow ups both calls and emails and break down payments. Also they let you know when and how much you should deposit into your account so you won't have any payments denied! They really work around your budget!
Reviewed Aug. 4, 2017
Don't know yet. My creditors are calling me, but I have no idea what National Debt Relief has done yet. I wished I would've waited until I was already behind in payments before I called you. I could've saved 3 months of payments.
Reviewed Aug. 4, 2017
I have nothing but good to say about National Debt Relief! They always inform when things change, always courteous and respectful and are taking care of us by helping us lower our debt. Thank you National Debt Relief for all the services you provide to all Americans.
Reviewed Aug. 4, 2017
Since signing up I have not had any communication with NDR. They have not called me or sent any updated information. There has been nothing except for my credit rating going to crap. I believe at least monthly follow up should be mandatory.
Reviewed Aug. 4, 2017
I have been with the program for nearly a year. My smallest debt was resolved a few months ago which I was very happy about, and another one is being worked on currently. I still have a way to go, but it's been a relief to have National Debt Relief working on my behalf, and dealing with any issues or problems that come up.
Reviewed Aug. 4, 2017
Overall I am very happy. The reason I didn't give 5 stars is they don't listen and take forever to return email or phone calls. They also lose paperwork. My account has been standing still with no progress on the last two accounts. I would recommend to friends.
Reviewed Aug. 4, 2017
So far, so good. Still have no settlements but the phone calls have stopped. Very pleased with Randolph's professionalism but until we move to the settlement phase, I have little to no data to gauge my satisfaction. Up to now my experience is just as Randolph described it would be and that is very encouraging.
Reviewed Aug. 4, 2017
When I signed up for the program in February of 2015 I was told it would take me 33 months to pay off my debt! The harassing and threatening creditor phone calls and mail stopped and National Debt Relief handled everything for me. My last payment was last month and it only took 29 months instead. So glad that I chose to use this program.
Reviewed Aug. 4, 2017
I went into this agreement expecting for it to take some of the load (Creditors). I feel I was duped into a scam. I have done all that was recommended i.e.: account closure, closed and opened bank account's, mailed changed of addresses, ect... I have not heard from NDR to let me know of any progress they are making. I have been clobbered by my creditors by mail, by phone, and e-mail. At the time I entered into this I was not late or delinquent on any of my accounts.
Reviewed Aug. 4, 2017
I had a great experience so far. It was easy to work with my contact Max to confirm that I qualified for the program. He was helpful and the approval was quick. I recommend calling if you are in a financial spot and need help figuring it out.
Reviewed Aug. 4, 2017
They were very helpful and friendly. They know what they're talking about and was always asking if you had questions or didn't understand anything. And they were fast in their response and sending the information out. I just enrolled, hopefully that's a sign of their commitment and service.
Reviewed Aug. 4, 2017
NDR staff are willing to help out in any way and always keep me posted in my account. In the beginning, it was a little confusing due to different payments I was given over the phone, but after - everything was clarified.
Reviewed Aug. 4, 2017
I received a letter from a creditor that worried me. The first thing I did was call National Debt Relief customer service. The young lady explained everything in detail and put my mind at ease. She was wonderful. Every time I've had to call, the people I speak with are welcoming and helpful.
Updated review: Dec. 14, 2017
I am very pleased with my decision to go with National Debt Relief. Since the very beginning, this company has been nothing but professional. They have great customer service with representatives willing to answer your questions. They have continued to keep me updated on the accounts that are being settled and the ones that are in the process of being settled. I would recommend National Debt Relief to anyone who wants to work with an honest, non-judgemental company that will save you money when paying off your debt.
Original Review: Aug. 4, 2017
So far I have had a good experience with this company. They have been good at settling my debt at 1/2 of the amount I owe. For this I am very grateful. I would have liked the negotiation process to have been sooner. Overall I am pleased with my experience.
Reviewed Aug. 4, 2017
I was not sure what I was getting into but I needed help with my debt. Not being able to make all the payments had me going crazy and they offered a single monthly payment or biweekly. It comes right out my account so I don't even see the money and they have already settled 3 of my accounts! In less than a year. I am so happy and feel so relieved. I don't have to deal with the accounts myself, they do it for you. Thank you National Debt Relief!! For giving me a peace of mind =)
Reviewed Aug. 4, 2017
What a great group of people to have working toward my financial freedom. I've had nothing but positive experiences with all of their customer service representatives over the course of the past two years. I would definitely recommend the National Debt Relief team to anyone who asks. Thank you!
Reviewed Aug. 4, 2017
The process is, at times, tedious but that is a small price to pay for the level of transparency the service provides. My agent, Teddy, was informative and up front about the initial sign up and agreements, which was appreciated. The monthly payment amount is acceptable and easily scheduled. I was pleasantly surprised that one of the creditors on my account settled as quickly as it did and it's a relief to see the monthly "thank you for your payment" emails again.
Although, I was also surprised to see an additional $400+ fee attached with those monthly payments. I did have to reference my agreement again to clear it up as it wasn't made clear at the time I approved the settlement. But again, small confusion in the grand scheme. The payments are being made on time, the communication and availability of progress reports are adequate, and I am pleased to have someone in my corner against debt that would have only gotten worse if I kept trying to address it alone.
Reviewed Aug. 4, 2017
The creditor calls have gone down dramatically. My monthly payment is less than 2 of my creditor's original payments combined. Life is a little more enjoyable now. I'm still broke but a more bearable broke. A few settlements have been completed and a few more payment plans have begun. Thanks!
Reviewed Aug. 4, 2017
Every question was answered. Even if I asked it more than once. Representative was very patient. The responses were clear and made sense. No confusion. Not super wordy winded explanations which is nice because as a consumer we're not used to the verbiage.
Reviewed Aug. 4, 2017
I had a wonderful experience and happy to find a company that understands and accommodates my needs. I look forward to resolving my debt and being debt free one day. Definitely National Debt Relief makes this life goal possible.
Reviewed Aug. 4, 2017
National Debt Relief has taken a lot of stress off my shoulders. Very good company and handle business professionally. I was shocked at how fast I seen results. Exceptional service and very friendly. It was a great move signing up with them.
Reviewed Aug. 4, 2017
Discussed in detail how and when notifications are made to creditors. How creditors handle and document delinquencies. How to handle calls and debt collection action. When and how legal firm interacts. Discussed FBPCA and documenting creditor interactions and notifying NDR.
Reviewed Aug. 4, 2017
I would like to compliment the quality program that National Debt Relief provides for people wanting to be honest in taking control of their financial life. Four years ago I was under a mountain of debt to the tune of $60,000. As of May 2017, I am completely debt free! The structure of the program allows an individual to maintain consistency and bring resolution to achieve financial freedom. I truly appreciate the quality of service and reputation this company has established in making this goal become a reality. Thank you all for your dedication!
Reviewed Aug. 4, 2017
I had reviewed and spoke with other similar companies. All were good, but National Debt Relief (NDR) stood out. I reviewed them, and others, via official sources and found NDR to be recommended by other clients. After speaking with Nathan, we felt we are best represented by them in these tough times. We love how up front they are. They did not sugar coat and made sure that everything was in order. They answered all our questions and ensured we understood their answers. We STRONGLY and enthusiastically recommend NDR.
Reviewed Aug. 4, 2017
Very customer centered. They live with their goal to help their customer be off debt... They are on top of your account and gives you feedback or update about your account thru email or by phone. They guide you all the way thru your success.
Reviewed Aug. 4, 2017
People were professional, and kind. Would recommend services to others. We failed to close on one account. But this was due to the company failing to cooperate. Both us and NDR tried on many occasions to make contact and resolve the debt. Keep up the good work!
Reviewed Aug. 4, 2017
Great experience, wish I had done it earlier in my life. All debts cleared thanks to National Debt Relief. The quickness and speediness of the process surprised me. All my questions were answered and the experienced staff was very willing to help. A+.
Reviewed Aug. 4, 2017
Never would have made a dent in my debit on my own. Every time I call, the team helps me understand. Thank you so much from Dorothy **. I can't thank you enough for all the help you gave me. Thank you to all involved.
Reviewed Aug. 4, 2017
I am happy with NDR. They helped me resolve a big amount from 1 out of the 5 credit cards. Looking forward for the next 5 to be resolved soon. When I first made the initial call I was hesitate but my father explain to me that he was once a member and they took care of his debt in total. My father became debt free in three years. Thank You NDR.
Reviewed Aug. 4, 2017
My wife and I contacted them in Jan of 2016. The person on the other end made it sound like, "Oh, we always win. It's so easy. They are afraid of us. We will be with you every step of the way." The high pressure sales tactics of the initial sign up should have been our 1st warning light. Whenever there is a settlement offer, they call you multiple times a day until you accept. They don't even tell you that you can deny it unless you ask. It ruins your credit. They charge you 21% of the original amount. They don't tell you about every offer, just the ones that help them make $$. Oh, and you have a decent chance of getting sued like us. Run far far away!!!
Reviewed Aug. 4, 2017
Wonderful experience! Great customer service and prompt responses to any concerns! Highly recommend National Debt Relief!!! Don't be afraid to call, you too can be debt free in no time! Call National Debt Relief and you will not regret it.
Reviewed Aug. 4, 2017
National Debt Relief helped me settle over 30,000 worth of debt. If you follow their guidelines and let them work for you, it will be an awesome experience. I did not have to talk to one collector, they took care of everything. Definitely A+++.
Reviewed Aug. 4, 2017
I get great customer service and the company is very informative. I love how they work with my accounts. The amount of time to pay off your accounts is very reasonable. I would recommend this company to my friends and family. This company does a great job.
Reviewed Aug. 4, 2017
Each time I've called over the last 11 months I was treated respectfully and given clear information. We recently had occasion to need an attorney and NDR affiliate has also been responsive and supportive of our needs. Our debt has been reduced by about 30% in less than 12 months.
Reviewed Aug. 4, 2017
I get frequent updates on the status of negotiations with my creditors. I really appreciate it. I had previously worked with a company who took thousands of dollars from me, went out of business. Never settled or negotiated anything and basically stole all of my money. This is a huge improvement, wouldn't you agree?
Reviewed Aug. 4, 2017
I am not satisfied at all. It is very bothersome to me that NDR takes care of their fees before they actually send my payments to the creditor. This was never discussed with me. When I enrolled I only thought there was one flat fee and not a fee for each account that was settled. I would like a supervisor to contact me immediately.
Reviewed Aug. 4, 2017
Very helpful, explained the program extremely well. I feel I am in good hands with Mark and National Debt Relief. Everyone we spoke with in the company were kind, considerate and have a sense of well being. I would recommend this Company to anyone going through the pain of excessive credit card debt.
Reviewed Aug. 4, 2017
A lot less stressful, we are emotionally getting better. Thanks again. Your team has been very helpful and knowledgeable when we ask for advice or support. And we have more capital, and intend to wipe out more debt as we proceed in this process.
Reviewed Aug. 4, 2017
I would like to see a spreadsheet of all my accounts and what's been paid and what's still owed so I know where I stand with my deposits. I have been happy that they have stopped the phone calls and letters and eased my stress level.
Reviewed Aug. 4, 2017
Excellent! I am very satisfied. They have been more than willing to work with me and have also taken care of several of my debt accounts by negotiating very well. I would definitely recommend to a friend and have to multiple family members who have also started working with National Debt relief. My credit score is already going up.
Reviewed Aug. 4, 2017
Representatives at NDR answers my questions and concerns when I call. Being in the program, I find relief with the help that I received from NDR. Most of my credit card problems are resolve in a timely manner. It is my pleasure to say that I have a good experience with them. Thank you for your help.
Reviewed Aug. 4, 2017
Everyone I have had contact with at NDR was professional and courteous. The process of getting to a debt-free life took a long time, but in my case it was necessary. I am very happy to have found NDR and to have no more debt!
Reviewed Aug. 4, 2017
National Debt Relief explained every step of the way. They helped me get out of debt in a year and half, which was half of the time they had quoted from the start. The staff is very helpful and friendly. We even had one collection in court and they took care of everything from start to finish.
Reviewed Aug. 4, 2017
I uploaded my power of attorney document through my customer portal. Waited for about a month, upon logging in I saw that nothing changed, nor did I get any call about settlements or offers. I then sent an email asking what was going on, then only was I told that my power of attorney was signed incorrectly and needed to be fixed. I wish in the future if a document is unable to be processed, you should let the person know instead of waiting for me to ask the question.
Reviewed Aug. 4, 2017
I am so proud, glad to be finished with credit card debt! Thank you NDR for your help and support. I will recommend NDR to anyone in need of debt consolidation. I can't believe I am done. It is a huge weight off my shoulders. Thank you again.
Reviewed Aug. 4, 2017
National Debt Relief has saved me so much money since I started the program. More than $600 a month. I have had nothing but great customer service every time I call. The customer service agents are very friendly, knowledgeable and helpful.
Reviewed Aug. 4, 2017
I am pleased with the way things are being made to get my past taken care of. I would definitely recommend them to my friends and family members. National Debt Relief have been very helpful and informative on ways to get my past credit problems finalize.
Reviewed Aug. 4, 2017
This program was excellent. Every single person I spoke to was knowledgeable and pleasant. When we were enrolled we were told it would take approximately 3 years and it was almost exactly that long. We enrolled in Nov 2014 and will have all of our accounts resolved by September 2017. I did have one lawsuit filed against me (due to not paying on an account I had enrolled in the program). But the NDR representatives helped me through the entire process. I didn't end up needing to go to trial and the lawsuit was eventually dropped. Obviously it was a very scary experience but any time I called or had a question, the representatives were more than happy to answer any questions I had. I would absolutely recommend this program.
Reviewed Aug. 4, 2017
I have been with NDR since 2015. They have cleared up most of my debt and I have been very pleased with their service. Recently I have had medical issues and NDR have been so accommodating and empathetic to my situation. No pressure, definitely on my side trying to assist me. Today I spoke with a specialist named Amber. Kudos for the excellent customer service she provided, as do all your CSR.
Reviewed Aug. 4, 2017
Extremely happy with the results and will recommend people as long as they do right by me. I had my doubts about them. So far things are going well with our debts being settled. Only thing that needs some fine tuning is touching base on how to get the things off of credit report.
Reviewed Aug. 4, 2017
Perhaps I did not pay attention or read all the documentation but I am disappointed to learn the negotiations do not take place until cc are seriously overdue or in collections and there is enough money in escrow to make a deal. I was forced to negotiate my own deal with Citi collectors and not National Debt Relief.
Reviewed Aug. 4, 2017
Great customer service. Helps me with all the questions I had and made sure I was comfortable before making any decisions. Still in process of this whole deal. It's going to be a long road, but glad I have the great support from National Debt Relief. I will update later when the process is complete and all is said and done.
Reviewed Aug. 4, 2017
I have been with National Debt Relief for the past 42 month. I have found that the customer service agent were very knowledgeable, and very responsive. All funds were accounted for accurately and in a timely manner. I have been extremely pleased with your company. Wouldn't hesitate to recommend to others in need.
Reviewed Aug. 4, 2017
I'm very excited when I found this program, they were able to work with me and I accomplish a lot by doing this. In fact I would have still been in the program but the minimum was $250 per month to continue with the program and all I can do is $100 a month, other than that everything was great. Thank you NDR.
Reviewed Aug. 4, 2017
The entire process is easy and my debt is being settled quicker than I had thought. National Debt Relief has been helpful every step of the way during my settlement process. I have saved a lot of time, money and hassle by using National Debt Relief. I would recommend National Debt Relief to anyone looking for help with their debt.
Reviewed Aug. 4, 2017
I am disappointed with some of the lack of communication and recommendations to settle my accounts. For example, I have only had one of my accounts settled, and that's because I was encouraged to settle for a monthly amount that pretty much takes all of my monthly installment payment. So, for that reason, the other accounts will have to wait until March 2018 before I can settle any of the still outstanding accounts. I understand I can make more deposits outside of my regular monthly deposit, but if I am able to make LARGER monthly payments, I wouldn't have had to engage National Debt Management to resolve my debts because I could have CONTINUED MAKING PAYMENTS! So now I am in a bit of a fix, because I do not have more money to send you guys and my accounts will continue to be unsettled. I am not very happy.
Reviewed Aug. 4, 2017
I've had nothing but success so far with them. They answer my inquiries in a rapid and timely fashion, and work with me whenever I need to reschedule a payment date. The repayment cost is not astronomical, and so far I've had no issues with them.
Reviewed Aug. 4, 2017
My experience in the beginning was pleasant. I was filled with hope. However, when things started to take a turn for the worse in my life I quickly learned that I was just another number and not a person. I lost my job and I get a call every couple of days "have you done this yet" "when will you get to this" "we need your payment" "if you don't do this lawyers will come after you" "if you don't pay us we will drop your account". Wow is all I have to say. That's not even all of it. In a very overwhelming time as losing your job and family members in and out of the hospital, the last thing you want is to be harassed like they are a creditor. When you explain your situation it seems to go on deaf ears. They really don't care. There is no hardship program. Funny how the manufacturer of my vehicle will help me out more than a "Debt RELIEF" program. Right now I'm just disgusted.
Reviewed Aug. 4, 2017
NDR fights hard for credit card debt and helped me quickly reduce my debt. I wish I had known more about the impact on taxes so I could have prepared better. 6800 bucks in extra taxes the first year and 6000 bucks the second. Ouch!
Reviewed Aug. 4, 2017
Helped get me out of debt and did all they promised. I can now sleep better at night knowing I'm debt free. If you are drowning in debt you should call National Debt Relief. They can help you help yourself be debt free.
Reviewed Aug. 4, 2017
Was told if I paid in full in advance; my debt would be taken care of in advance within three months, and honestly right now it has bordered on six months. I am still waiting. I don't know what else to do.
Updated review: Sept. 18, 2017
I got to speak with Mr. ** who was very helpful and kind. We got my issues resolved without any friction. I would definitely recommend this service to a friend. The service provided helped immensely as we were in debt in excess of $75,000.00.
Original Review: Aug. 4, 2017
Satisfied with the experience. The only thing I did not like or felt was annoying was that every time I called to provide authorization or secure information and I had to speak to a different person. The other thing that I do not like is that I want to close the process and I am told that you cannot provide me with a bill showing what due and owed.
Reviewed Aug. 4, 2017
I couldn't ask for any better program than I have with this company. Not only works with creditors but will work with you. I'm retired and have had trouble with monthly payments. National Debt Relief worked with me several times so that I could make it through the month and still stay with the program. They have been a God send.
Reviewed Aug. 4, 2017
It is starting to work. More creditors are starting to participate. Do not let the creditors bully you or try to make you think that they are your only alternative. Your credit score will go down and will eventually go back up. Live within your budget or you will never get it done.
Reviewed Aug. 4, 2017
Called to change amount of this month's payment. Very hard to hear and understand party I reached. Lots of background noise, crackly line, sounded like very poor connection. She did accomplish my request, so I am satisfied. She was able to complete the change, and I appreciate that. Quality of phone on her end was very poor.
Updated review: Oct. 4, 2017
Very happy and pleased with the service I received from the company. They have reached out to me to let me know about my account and what was going on with it. The person I talked to understood that I am really wanting to hurry up and pay off my debt.
Original Review: Aug. 4, 2017
I wish there was more communication on a monthly basis. That your accounts are assigned to one agent. So that way you could build that bond and they could get to know you and your status better. I am just waiting to hopefully finish.
Reviewed Aug. 4, 2017
Always so helpful and the colleagues take their time to answer all my questions. They have a dedicated customer service line for their clients. The phone reps are courteous and eager to help me with my finances. They have helped me so much.
Reviewed Aug. 4, 2017
Great customer service, answered all my questions fully, related to me on a personal and professional level, were always available with very little hold time, easily took care of creditors and their relentless calls. And most of all saved me a ton of money.
Reviewed Aug. 4, 2017
Great, everyone very polite, very descriptive of what will happen, what is happening, and shareful of info when I asked questions. Very good... I gathered knowledge from the service personnel, and happy to get started. Of course, without any doubt, I would certainly offer a share of this program to any of my friends or friend if any one asks for a debt relief program. I am happy terrifically so... happy to rid the debt.
Reviewed Aug. 4, 2017
I was kinda scared/worried at first when I called this company, but they have actually been great! I only have 1 bill left, it was kinda tough for the past 2 years budgeting, but now I just feel relief not having these bills over my head and constantly worried and getting collection calls. I would recommend them to anyone who just wants to get out of debt.
Reviewed Aug. 4, 2017
Have been happy with the service and customer care I get with National Debt Relief. They are also informative and always asking if I have question that they might need to answer. Very happy with service I have received so far.
Reviewed Aug. 4, 2017
I was so distressed with my current financial situation! After suffering from a fractured tibia and months of being out of work with no pay, things were really bad!!! I thought bankruptcy was my only option until I called National Debt Relief! I am on my way to being financially stable again & can't believe the help they provided for me! Amazing! Thank You!!!
Reviewed Aug. 4, 2017
I just recently started working with National Debt Relief. The people are caring and supportive and understanding. We are looking forward working with them to get matters resolved. God bless y'all. My prayers are with you all. Thank you and God bless you all.
Reviewed Aug. 4, 2017
My first payoff you collected your fee during the same time as you were making the payments.The next one that is being paid off you are paying them a small amount and collecting your payment up front. I called and it was explained to me. I am very please. Thank you.
Reviewed Aug. 4, 2017
My first time contacting NDR. Customer service was very good from everyone I talked with. Coming from 40 plus years in a customer service field I know how hard it is to keep focused and a smile in your voice. Your CSRs did a great job.
Reviewed Aug. 4, 2017
Everyone I spoke with were so helpful and thorough. I would highly recommend this service to a friend if the need arises. I also appreciate the fact that I could reach the team for any concerns and questions I might have. More power to you.
Reviewed Aug. 4, 2017
I am satisfied with how National Debt Relief is working with creditors in order for me to become debt free. I am skeptical at first but I am very thankful that I had the right decision. It is easy to call or contact them. Their agents are very knowledgeable and friendly. Looking forward to a debt-free life in 3 years. Thank you!
Reviewed Aug. 4, 2017
So far, within the first 6 months, I have had several credit cards negotiated and paid off for just a small fraction of what I owed. Service is always awesome. There are times when extra money is needed, but just save up and do your best to pay it. So far, this is a great program. Can't wait to be debt free. Thanks
Reviewed Aug. 4, 2017
I have only been with this company for about two months and I am totally satisfied so far. It is a relief that I only make one payment instead of trying to pay different creditors and constantly getting calls from them. I am pleased with the fact that they call me with updates and they are very detailed in the processing of my debt payments. I would totally recommend this company to anyone who is in debt and needs help.
Reviewed Aug. 4, 2017
I feel like I'm throwing my money away. Anytime I ask a question or send documents in I'm receiving from my creditors I get the same answer... Thanks and that's it. It's nice to know what the heck is going on.
Reviewed Aug. 4, 2017
I am so grateful to National Debt Relief... They helped when I was struggling financially. Don't know what I would have done without their help... I have definitely recommended them and will continue to do so. Next year I will be debt free!!! Thank you.
Reviewed Aug. 4, 2017
Signing up was a breeze and everyone that I spoke with was friendly and eager to help me and answer every question I had. So far I have no complaints. My accounts will not be settled for a couple more months but I will gladly update once I receive my first notification.
Reviewed Aug. 4, 2017
The experience that I had with National Debt Relief was phenomenal. I dread talking on the phone with any type of "business" but when talking to the representatives at NDR it's like talking with family. They are super friendly and genuinely want to help you with any questions that you have. They walk you thru every step. They are extremely helpful.
Reviewed Aug. 4, 2017
Thus far, I've been satisfied. However, I feel like you take too long contacting creditors. I'm now back to harassing phone calls from 2 creditors & one of which you've negotiated with yet haven't given them a timeline. I added a creditor to my program & due to them not being contacted & through other tactics, they've managed to withdraw monies from my acct, so now I must remove them from the program. There has to be a better system in place.
Reviewed Aug. 4, 2017
So far, I have had one account settled. It was for less than half of what I originally owed, so I'd say that experience was great. I still have several more accounts to settle, so I can't review the program as a whole yet.
Reviewed Aug. 4, 2017
I've used this service for a year or so and I've had a very good experience with them. After having to leave my job to care for a family member and not being able to pay off some bills before leaving... it was a disaster for me! I ruined my credit! NDR has helped me get bills paid so I can breathe and not feel so overwhelmed. Slowly I am rebuilding my credit again. Thank you.
Reviewed Aug. 4, 2017
When I started I had some reservations about starting the program. But I must say everyone has been outstanding answering all my questions and finding solutions. They truly care about helping you out and taking away a lot if not all the worries that come with being in financial stress. I have upcoming changes and they are more than willing to work with me. I would recommend this company to everyone who wants out of debt.
Reviewed Aug. 4, 2017
Although you were very professional in setting up my account, I have no other experience with you to rate. You have not initiated any negotiations on my behalf and I have reached the point (and I am sure all clients do) where I feel it is time to move forward with the negotiating process. I have not paid my accounts since May so I feel it is time for my final confirmation that this process is going to work for me. A suggestion regarding your email: Say it is from National Debt Relief. When it says 'Client success team' it looks like spam. I nearly deleted it without opening it. I wonder how many clients delete it without ever reading it.
Updated review: April 18, 2018
It's almost a year now since I started the program. Everything's going as expected. Nearly half my debt with creditors is settled. Having to worry about a single payment rather than a dozen makes a world of a difference. Less stress is wonderful. Couldn't ask for a better experience. There are just two things though. Just filed my taxes but that was expected. And I still get constant calls. It happens nearly every weekday, up to 2-3 times and the numbers change so I can't just block them.
However, it has been significantly reduced since settling with half the creditors. And I never get any calls at my workplace anymore which is great. Nowadays I just keep my phone on "do not disturb" on top of keep it on silent mode. Overall great program and looking forward to successfully completing it to become debt free in the coming years.
Original Review: Aug. 4, 2017
Started the program about a couple months ago. I already had collections on a couple of my accounts before joining and have been receiving calls from creditors and agencies at work and on my mobile phone daily. I did all the research I could and opted to do this instead of bankruptcy. It's a long and slow process for me and I am fully aware of that.
Since starting the program, two debts have been settled. The calls at work have gone down a bit. They still happen but instead they play some kind of prerecorded telemarketing message. I know it's a collection agency because seconds later they call my mobile phone and leave a message stating that they are from collections. I guess it's fine that way for work because they're not asking for me. My coworkers don't have to take daily messages anymore when I'm not there. Overall, I'm happy with the program. The lower amount debts have been settled and I'm hoping the larger ones will follow soon and I'm hoping the calls will stop. I'll give NDR 4-5 stars once they're able to settle one of the larger debts.
Reviewed Aug. 4, 2017
Professional and respectful! Very knowledgeable staff in regards to their program and providing all the information that I needed. NDR staff made sure that I understood the program and that all legalities and such were explained and that I was provided with all info.
Reviewed Aug. 4, 2017
The first few months were a little stressful, but now that settlements are starting to be made with my creditors it's such a great feeling. I'm so glad that National Debt Relief is helping me get back on track financially!
Reviewed Aug. 4, 2017
If anyone has negative things to say about this company, they simply have never dealt with them before. Not only are they working diligently to get my debt reduced, but their staff is amazing. They have truly changed my life. I was so in debt and stressed all the time and now, I just wait to hear what they've negotiated with the creditors. It's beautiful, and you can't put a price on peace of mind, even though I'm paying less than half to NDR, of what I was paying creditors before I signed up. I'm so very thankful for what they have done for me, and highly recommend them.
Reviewed Aug. 4, 2017
It's a slow process because I can't afford to pay more money each time. But hopefully I will be able to speed up the process. It has made my life less stressful without the daily calls from the collections. The updates on the progress of my accounts has been very helpful.
Reviewed Aug. 4, 2017
I would highly recommend NDR cause of the professionalism they show and they treat you with respect. If you have any questions they are prompt to answer them and are easy to get ahold of. Pretty easy to work with the website also.
Reviewed Aug. 4, 2017
Everyone is very friendly and very helpful! Only recently I told them I have extra money and want to close the last two accounts - they have taken a month and still not closed the accounts. That's the only issue I've had with them in the 3 year program!!
Reviewed Aug. 4, 2017
I will start by saying that this program seemed to be a good idea and it seemed to be going well for over a year. I paid 50% of my debt off. Then, apparently, I made the mistake of switching bank accounts this past year and I kept calling to let NDR know that I no longer used the acct. they had on file. They would keep telling me that I would have to call back once my posted payment cleared and I kept insisting that it would not clear because I no longer use that bank. This continued, two calls later - I ended up paying with my new debit card, just so they could update my bank information. One of my debts was scheduled to be paid 7/27 and a withdrawal from my new acct. was going to be deducted 7/28 (which takes 8 days to clear in their system by the way) this caused NDR to lose my agreement with the debtor and my account went back to its original balance.
Yes, people after months and months of payments because NDR missed my payment by a few days, I lost the negotiated balance with the creditor and now my balance went from owing a little over $3k back to $9k - this is a complete joke and they keep telling me to allow them to renegotiate with the debtor and that my payments will not have been for nothing, really? Well, what happens when the new balance owed is more than the original? Of course, it's all a gamble and I basically have been paying NDR for months and months and my progress is back to 0%.
I told NDR today that if they come back with some ridiculous amount owed from the creditor, I will cancel my program that day. I could not be more disappointed and feel so disheartened that I wasted so much of my hard earned money for nothing! Basically, I am back to square one. So, keep in mind if you miss ONE payment people all the payments, all the effort, all the trust that your debt is getting fixed will be a complete and utter disappointment. At this point, I wish I would have filed Chapter 7 but I tried to do the responsible thing and pay back what I borrowed.
Reviewed Aug. 4, 2017
After months of stressful living I decided to research National Debt Relief, I found they were an accredited company with really good reviews. I decided to make the call and I'm so glad I did, within minutes they were able to formulate a plan for my situation, Lower my monthly payments and allow me the opportunity to start to bring my debt under control.
Reviewed Aug. 4, 2017
Initially the payments were in my budget then each time they settled the amount went up. This June I was supposed to complete the program but have to keep paying for almost another year. Sure the debts themselves went down with how much they were owed but overall I'm sure I played much more than the cost of the debts to this company. It grouped all the bills and stopped the interest, but trashed my credit the entire time I was paying for over 3 years once it's done. Then with each bill paid off look forward to paying the irs a tax fee on write off accounts even though they were paid to two different companies and settled.
I will consolidate or trust credit again. Soon as you have a sudden life change the debt it more stress and years of problems over selling everything you own and buying a small camper to live in. It's a much smarter and cost efficient plan than dealing with banks scamming everyone through as many avenues as possible. I'll be glad when it's done.
Reviewed Aug. 4, 2017
The team is always so understanding and has solved all the problems I've presented. Went into this nervous but they eased all my fears and walked me through the worst of it. Even when we were sued they helped me take care of it fast and without stress and anxiety. I'm so excited. I'm less than a year away from being debt free!!
Updated review: Sept. 21, 2017
I think that maybe the folks at National Debt Relief would let us know what is going on a little more (a little more communication). WE DO LIKE WHAT THEY HAVE ACCOMPLISHED. We would recommend them to anyone that is in need of debt relief. Thank You.
Original Review: Aug. 4, 2017
All I have seen is my money being deposited for four months. No results yet. Very little contact from you folks letting me know what is going on. It's getting frustrating and I am getting worried that I am being taken to the cleaners. I have read some bad reviews on global bank and it has got me thinking on if I have done the right thing.
Reviewed Aug. 4, 2017
After making payments of more than $1,500 over a five month period there have been only three settlements made and I am still getting many phone calls. After reading the Client Welcome Package, I believed that "One of the first things your debt resolution team does for you is to send the Authorization to communicate and Cease Communication Letters to many of your creditors." To date, most of my creditors have not been informed. Also, records from NDR and the third party do not match.
Reviewed Aug. 4, 2017
So far, only bad things have happened. Lots of credit calls, credit tanking, insurance premiums higher because of failing credit. I'm feeling pretty vulnerable and not particularly protected or supported by company's involvement. I am hoping this improves as process continues, but right now things aren't good.
Reviewed Aug. 4, 2017
National Debt Relief is unmatched. From experience, I can see why they are leading the industry. I recommend them for anyone looking to become Debt Free. They have brought me so much calm to an otherwise overwhelming financial situation. I'm forever grateful.
Reviewed Aug. 4, 2017
I needed help with my debt and National Debt Relief helped me get back on my feet. I was glad to get the debt settled. It cost me a lot every month and it felt so much better to be done at the end of the program. I did have some collectors putting bad things on my credit report. National Debt Relief did have an attorney that dealt with the bad credit report marks.
Reviewed Aug. 4, 2017
I am so relieved at the hard work we have put into this service. I also question the length of time it takes to pay this off. We were set up for 18 months, it's gone beyond that deadline. I saw that the attorneys get paid before my bills do. They get a lot of the money sent to you. If that was not a priority my bills would have been finished by now.
Reviewed Aug. 4, 2017
I have only been in the program for about 2 months and so far it is ok and they are working with me and trying to get things resolved. The credit card companies are always calling and trying to be a real pain, but all in all things are better than not doing anything.
Reviewed Aug. 4, 2017
I am so grateful I started this process of debt relief. I look forward to receiving the emails that tell me a credit card company has reached a settlement! The initial process of starting was easy and quick. So far, I have reached agreements will all but three creditors so far!
Reviewed Aug. 4, 2017
Very easy to sign up, advisor was very friendly and called in timeframe I asked, everything done electronically except things that must be done via paper which are clearly described in the booklet and are very easy to do. So much less stress. Has changed how I spend money and that is the best part!
Reviewed Aug. 4, 2017
Finally they're done with my case but they charge me about 4000 dollars more than what they signed on contract, their customers service was good but I never understood about that 4000 dollars, I wish they had translated for other languages, but they don't. It was a hard experience.
Reviewed Aug. 4, 2017
Great website. Great customer service. They really do what they say they're going to do. Patient and explain in detail everything concerning the program. They have achieved settlement agreements timely. This program has already saved me thousands of dollars and I'm only a third of the way.
Reviewed Aug. 4, 2017
I want to express my appreciation for the level of customer service that I receive every time I call and have a question about my account. Very professional and friendly staff that in my opinion goes above and beyond. Thank you!
Reviewed Aug. 4, 2017
I have been in the program less than 6 months and already had two accounts settled. That is truly an amazing job and relieves a lot of stress for myself. I look forward to getting all my accounts settled with your company. Thank you so much!
Reviewed Aug. 4, 2017
Very happy with your company and help. My only critique is I would like monthly updates. It would be helpful to know my progress so I can track and see how I am doing and what creditors have been agreeable. Thank you.
Reviewed Aug. 4, 2017
During the two plus years I was with NDR I actually had more damage than good to my credit report and I was summoned to court because of a lack of responsibility on NDR's side. I had to fight, on my own, with no help from the supposed legal department I had paid to cover any problems. The statements were confusing and I could never get a straight answer from anyone there. I do not recommend this company to anyone.
Reviewed Aug. 4, 2017
You guys are great at working to help me get my debt in check. Thank you for all that you have done. Anytime I have needed to discuss something with your team it was very easy and quick. I never have to wait on hold to speak with someone.
Reviewed Aug. 4, 2017
Every time I've been on the phone with one of their agents, they are very professional and courteous. Most of the time they can answer my questions but if not they will always refer me to a supervisor that can help. I really appreciate all the work the company has done for me and my account.
Reviewed Aug. 4, 2017
Very professional and helpful. Saved lots of money and learned a lot about my finances and managing my money. I would recommend them to any one needing help with their debt. Very easy to communicate with and very courteous and knowledgeable personnel.
Reviewed Aug. 4, 2017
Representative was very good and answered any questions I had. She was very nice and helped me in helping me solve my debt problems. This program helped me out significantly. Due to my divorce. I do know a few of my friends that have debt issues to this program. Once again I would like to say this have been helpful to me and could have come at a better time! Thank you very much!
Updated review: April 18, 2018
I’m so happy with the service that NDR has helped me with. I would use them and recommend them to friends that may need help with debt. They have informed me every time they have had a settlement that I needed to be informed of.
Original Review: Aug. 4, 2017
It's hard to get on the website to view my account. Can you please go step by step so I can log on? I would like to see how much I have in my account. I have tried to log on a few times without success.
Reviewed Aug. 4, 2017
I have been working with National Debt Relief for about 6 months now. They explained everything to me and were very helpful. I am stressed though because it has been a long process and it isn't over yet. Only 1 of 2 companies has been settled and each week my credit score continues to fall. The fee is substantial too, so it isn't a magic fix. If there is any way for someone to avoid having to go this route and just pay off the debt I would highly suggest it. I hope my 2nd company to settle is done soon so that the ball starts rolling.
Reviewed Aug. 4, 2017
I had the privilege of working with Chris ** who was professional, patient, and explained the step-by-step process extremely well and has been available for my emails and phones calls when I have had questions. This is all new to me and I am so grateful for what you all do. Thank you so very much.
Reviewed Aug. 4, 2017
Best decision I ever made. Their team is Very easy to work with. Very informative on all question that I have. I would definitely recommend Debt Relief to a friend. Thank you for helping me get closer to my goal of being debt free.
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