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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 260 Reviews 51435 - 51635
    Verified purchase
    Customer ServiceProcess

    Reviewed Aug. 15, 2017

    I'm on my 3rd month now with the program and I'm still at 0% progress made. So maybe it will get better soon but as of now I'm still wondering how this is gonna turn out. Getting a lot of calls from creditors saying they have no recollection of the debt management program I'm in. So hopefully time will heal what I'm trying to do. Fingers crossed.

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    Customer Service

    Reviewed Aug. 15, 2017

    I signed up for NDR in May of this year, 2017. At this point, my debts have not been settled. NDR has been very cooperative with answering all my questions and concerns. The few times I have submitted request for service, I have received a satisfactory reply.

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    Customer ServiceStaffProcess

    Reviewed Aug. 15, 2017

    We are FINALLY seeing our debt getting paid off because of NDR!!! They have been super helpful every step of the way!! Every time we call, the man or woman we speak to very friendly and understanding of our situation. I'm so happy my husband and I decided to go with this program.

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    Staff

    Reviewed Aug. 15, 2017

    These people are knowledgeable, fair and understanding. They made everything easy and were always available. I can't believe that all my debts are now paid, and how they were able to negotiate to lower my balances. I highly recommend them!

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    Verified purchase

    Reviewed Aug. 15, 2017

    I am very annoyed. I have been in the program 5 months and there hasn't been any negotiation with my creditors. I repeatedly check on my account status and have seen no action taken. I am ready to cancel the program and work directly with the banks to resolve the issue rather than let this company continue to sit idle.

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    Verified purchase

    Reviewed Aug. 15, 2017

    I finally got all my credit cards paid off. When I was younger I got into some tough times financially and tried using my credit cards to get out. Now it's like I have a fresh start and more money in my pocket each month. It's like I can finally breathe again.

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    Staff

    Reviewed Aug. 15, 2017

    I am still fairly new in my experience with National Debt Relief; however, I have found all of my contacts to be very helpful, genuine and concern for my situation. Even though I do not have very much in my account yet I have heard from my creditors that contact has been paid. So far, I am very please with all of your help.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    Debt and finance are very private and personal. I was struggling post divorce and National Debt relief was recommended by a friend who'd used them many years before. From the first phone call to the last, every communication was friendly, stress free and all of their employees were helpful with every question that I had. With their help, I made it through a year sooner than I'd expected to. I would recommend them to anyone that found themselves in a similar position.

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    Customer Service

    Reviewed Aug. 15, 2017

    I have had an overall positive experience. All of my cards have been settled except one. I am however anxiously waiting the final card to settle. If I could have this last card settled as quickly as the first I would be 100% positive. As it is I am 75% positive. Customer service is always helpful though.

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    Verified purchase
    Customer Service

    Reviewed Aug. 15, 2017

    I've been with them about a year and a half with over 24,000 dollars in debt. So far they have paid out my biggest account but I have yet to see it fall off my credit. Sure it won't be too much longer. They always great on the phone and have helped me so much.

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    Customer ServiceTransparency

    Reviewed Aug. 15, 2017

    Very clear explanations and willing to take the time needed to answer questions. Everything was covered and the emails matched up well with the conversation. I am relieved that something is finally being done about my debt. I also like the fact that they have a reputation for successfully negotiating with these creditors.

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    Verified purchase

    Reviewed Aug. 15, 2017

    We have only made one transaction as of yet, but at this point the company has been more than helpful in making sure I understand each step, and I have told friends and family about my experience and will continue to do so throughout my experience.

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    Customer Service

    Reviewed Aug. 15, 2017

    Customer service is excellent and whenever there's any issue or question with my account, it is handled pleasantly and professionally. I would highly recommend this service to friends without any reservation. I am also impressed with how quickly phone calls are answered and how quickly my account is accessed.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I have just started my debt relief program. The staff are helpful and knowledgeable. I look forward to completing this program with success. When I had questions, I was able to call for information. I was given help immediately. I feel comfort in knowing that this agency is there to help me.

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    Customer ServiceTransparency

    Reviewed Aug. 15, 2017

    Overall, I'm happy with the help I got. What I didn't like was the fine print everywhere that was never explained and even when I asked questions to make sure I understand, they would never respond in writing for me to reference.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 15, 2017

    I really appreciated the help and the service I received the first few years but it was all done through the phone. Now they have a portal to see your account but I did not get one until December. When all I had was phone, one of the operators told me I was done with payments in like May but when I called to close account they told me I still owed like 3,000. I guess it was what I owed them not the creditor.

    I was upset because I was not planning on these payments. After a long phone call they worked with me to come up with a plan (they are good working with you). They emailed me the plan so I thought I was done in August. Then I got my access to the portal and it showed I had a payment in September. Once again their communication failed me. I guess their plans can only go out so many months is what they told me when I called about this. Service good - Communication terrible.

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    StaffProcess

    Reviewed Aug. 15, 2017

    Never thought I'd ever use a debt relief program in my life. I reached out to them finally for help. They have been amazing with no questions asked just willingness to help. I have a few debts and 1st one settled was insane at how low it was.

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    Staff

    Reviewed Aug. 15, 2017

    National Debt Relief has stepped between us and our creditors to provide a workable plan to reduce and eliminate our debt. Their personnel have exhibited compassion, while at the same time remained professional and accurate in our behalf. We would recommend them to anyone truly seeking to become debt free.

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    Process

    Reviewed Aug. 15, 2017

    I was out with a knee replacement and not able to work and I was able to lower my payment with no problem. I am now back to work and I can make payments that were scheduled to make. I would recommend this program to another person, I did recommend this program to my daughter and I have not been rewarded yet. Please show me something to confirm this, it has been over 90 days.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 15, 2017

    I have been very pleased with the effort they have made to help take the stress out of working with credit card companies. And, the friendliness of workers to answer any questions I have had and take the time to explain things to me until I understand.

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    Staff

    Reviewed Aug. 15, 2017

    This is a honest trustworthy group of professionals who have guided me to settle my debts. They assisted me in making the most conscious decisions about what Debt to settle first. I would recommend them to anyone who is serious about becoming debt free.

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    Verified purchase
    PriceStaff

    Reviewed Aug. 15, 2017

    I have had a relatively good experience with NDR. The people I speak to are always nice. The rates they charge are way too high. I don't like paying into the plan for months and then they take $700 or $500 out all at one time. It feels like I'm taking 2 steps forward and then 1 step back.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 15, 2017

    So far it has been a very positive experience. Everything seems to be honest and upfront. When settlement has been reached makes me feel better one down. Communication seems to be documented very well from person to person so you don't have to explain everything again. The employees that I have dealt with seem to be very friendly and concerned with my request.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    Everyone I have ever spoke with at National Debt Relief has been super friendly and helpful. They are very supportive and understanding about your financial situation. Me and my husband have been trying to buy a new home for some time now and thanks to National Debt Relief that's gonna happen a lot sooner than we thought. If you need financial help this is the place to get it. You can call them anytime and they will answer any questions you have. Thank you National Debt Relief!

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    Customer ServicePrice

    Reviewed Aug. 15, 2017

    They do a great job but it takes very long to settle the debt but once they are on it they will settle for a great price and the customer service is terrific. I would definitely recommend this for everyone I know.

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    Verified purchase

    Reviewed Aug. 15, 2017

    Super great business! They have worked with me amazingly and have made sure to get me the best settlement deals! I am very grateful for such a great company who truly cares about their consumers! I would recommend this company to anyone in need of debt relief services.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    Customer service representative answer all my questions and very friendly. I feel at ease every time after each call. Every time I call with a question or concern, they are always eager to help! Thanks National Debt Relief for always being there for me!

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    Verified purchase
    Process

    Reviewed Aug. 15, 2017

    My wife and I committed, stuck to the plan and graduated the program. It was scary for us at first but it was obvious we were dealing with professionals. We put our trust in their plan and it saved us a substantial amount of money. It was a pleasure to work with NDR and I would recommend to a family member.

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    Staff

    Reviewed Aug. 15, 2017

    During one of the maelstroms that life threw my way, I found myself in a tough spot. Working two jobs, raising two children while maintaining a home and other assets proved to be more overwhelming than I could have possibly imagined. Restless nights wondering how I could get out of debt were finally answered. I lucked upon NDR and they have helped me to slowly but surely get out of this conundrum. Since I started the program, it has been much easier to maintain a semblance of normalcy with my finances while still providing for my two young children. At the end of the day, they are what matter to me most and I thank NDR for helping me with that. Very cordial, respectful and they stick to their guns to do the best for you. No complaints. I have already recommended their services to others who are also facing dire challenges.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    My initial consult with National Debt Relief was a relief. The representative was kind and understanding and nonjudgmental. When I received the paperwork and had questions I was sent an email response within 24 hours. They were easy to work with and very professional. Thank you Debt Relief for giving me my life back.

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    Verified purchase
    Process

    Reviewed Aug. 15, 2017

    I entered the program and thought they were there to help, but I had nothing but hassle and had 2 of my accounts go to court because they refused to pay the creditor. My situation was change because my mother in law died and we were able to pay the full amount off immediately and National Debt took 4 to 5 months to do and finally I had to contact a lawyer to pay the bill of myself and request the money back. It was the most stressful situation ever. I would never recommend them to anyone.

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    Verified purchase

    Reviewed Aug. 15, 2017

    As of right now, no results have taken place. I am waiting to have some of my bills to be cut in half. Also, I am a little worry about my bills being 120 days being past due. I have never been in this situation before, when will National let me know when my bill money that I sent in, will be used.

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    Process

    Reviewed Aug. 15, 2017

    I have had a pretty great experience. I always get the help I need from the company. They are willing to work with you to make sure you're on track. I have had a few set backs since I have been in the program and I have always been reassured that the company will work me.

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    Staff

    Reviewed Aug. 15, 2017

    Everyone was very knowledgeable and helpful. I truly appreciate how professional everyone has been and available everyone was. Thank you very much! This was incredibly easy! Way easier than I thought it would be.

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    Verified purchase
    Process

    Reviewed Aug. 15, 2017

    It has been a few months and I have not settled one account yet. But rest assure my credit rating has been taking the hit nearly everyday. I'm not sure if I made the right choice at the moment on all of this. If this continues I will more than likely leave the program.

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    Verified purchase
    Customer Service

    Reviewed Aug. 15, 2017

    So far so good, none of my debts have been settled as of yet. I had to put a hold on depositing monies into my account because of a financial setback, but whenever I call there everyone I speak with is so nice and helpful.

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    Customer ServiceStaffProcess

    Reviewed Aug. 15, 2017

    Only a few months into the program, working with NDR was easy and fast. I am still waiting to hear what the settlement is. I can only reply as to what my experience is and was so far. The people I have worked with, were understanding, quick to reply back and helpful. Can't wait to see what settlement is.

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    Price

    Reviewed Aug. 15, 2017

    I appreciate your help in reducing the high interest rates on the debts I'm paying. With the reduced rates, I am able to pay my debts faster and get out of debt. Thanks for your assistance. It made me sad to be behind on debt payments, but I knew the companies were taking advantage of me when I realized their interest rates were two or three times the standard rates.

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    Transparency

    Reviewed Aug. 15, 2017

    I spoke to National Debt Relief. They walked me through the procedure & paperwork. They were able to get the creditor to stop calling. After about one and a half years they see I am on time with the payments so they put me in touch with a loan company. I am getting a loan so my life is stable, one payment every month. Thank you National Debt Relief.

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    Verified purchase
    Customer Service

    Reviewed Aug. 15, 2017

    So they haven't actually updated me on any progress. But they keep sending me emails to rate my experience. Basically I've been giving them $500 a month for 5 months and haven't heard anything from them since I signed up.

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    Process

    Reviewed Aug. 15, 2017

    Although the process has been slow, the company is getting the job done. Only one of my accounts have made a settlement in 3 months. But hopefully the other bad accounts will be taken care of soon. The company has been in touch with me every week and keeps me updated on everything.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    So far, only two months in, I have had a great experience working with National Debt Relief. The customer service has been exceptional and the financial advisors are very thorough and walk you through the entire process. They are upfront about timeframe and they work with creating a plan/budget which you can afford.

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    Customer Service

    Reviewed Aug. 15, 2017

    I am new to this so there is not much for me to say. Except that Synchrony Bank is a royal pain. All other creditors have only sent emails. They however are relentless. I called in to let NDR know but was told I had to wait it out. Send me another once this has been resolved. I am starting to consider bankruptcy due to Synchrony Bank's harassment.

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    Customer Service

    Reviewed Aug. 15, 2017

    Non-judgmental experience right from the beginning. A huge weight was lifted off my shoulders after signing up. Knowing that they will be there to work with my creditors and stop the threatening phone calls will take a lot of my stress away.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I suppose I was expecting a more immediate impact when signing on with National Debt Relief. Although I have been paying into my newly opened account for 3 months now, I feel as though there has been no interaction between National Debt Relief and the two debtors that I have turned over to them. I have called a couple of times, and have been assured that they would be contacted after I am past due by 60 days.

    I guess I expected some sort of confirmation that some communication has taken place, and that there is a recognition by the debtor that I am attempting to make things right. But I have heard nothing other than confirmation of the money being taken from my account each month, but I see nothing applied toward either debtor. Perhaps I have misunderstood how this works... would I be better off working directly with the companies I owe money to? My credit score keeps getting worse.

    UPDATED ON 01/06/2018: I received a call from a customer service rep who informed me that National had received a settlement offer from one of the banks that I was seeking to settle with. Prior to that time, I received an email message from National telling me of this offer, and outlining the payment plan. The only question I had was how was this payment plan going to affect my regular deposit to my National Account, as I couldn't see how I could pay both. What I got out of the conversation with him (finally) was that I would see no change in my deposit, and that this settlement payment would go on behind the scenes, so I wouldn't even notice it.

    The problem was that he didn't seem to understand what I was asking, and had difficulty answering my questions. To the extent that I had to "read between the lines" and answer my own question based on the bits and pieces of information he was giving me. When I thought I had it figured out, I told him what I thought he was trying to tell me, and asked him if that was correct. Which he acknowledged. I didn't ask him the other question that I had, because I was afraid of confusing him.

    My other question is that when I have finished paying this settlement agreement off, which will be in May 2019, how will my deposit amount change? I will still have one other creditor that will need to be negotiated with, and I'm not sure how the deposits to that entity will be affected by the payment of the first settlement. I'm hoping to be able to reduce the deposit amount at the time that I settle with the first creditor to take some of the stress off of our budget.

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    Verified purchase

    Reviewed Aug. 15, 2017

    Just make sure ALL of your debt is listed when you start, the monthly fee offered for services is reflected off how much debt is included and mine was not all included at first so the monthly fee I was offered went up $200 off the bat! However, they are quick, responsive and have reduced a LOT of debt for me making this a very easy process.

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    Verified purchase

    Reviewed Aug. 15, 2017

    National Debt Relief has been helpful, taken a ton of stress off my plate, and helped me get back on track with my finances. They care about what I can afford, and will give me warnings if I have to miss a payment, but I know they want me to succeed.

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    Staff

    Reviewed Aug. 15, 2017

    Great service. I did recommend my friend. Thank you so much. You're the number one company for a reason. I can't thank you enough. Great service from everyone. You delivered as promised. I am almost out of debt. Thank you.

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    Staff

    Reviewed Aug. 15, 2017

    When I had over extended myself financially they were able to help me get back on track. I would recommend highly. Everyone is very helpful and easy to talk to. They handle my accounts professionally and quickly. Now that I am on the right track I have a better feeling about my financial health.

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    Customer ServiceOnline & AppTransparency

    Reviewed Aug. 15, 2017

    Things are going well so far, I am pleased with the communication and the results NDR is getting for me. The website is easy to navigate. When I reached by a collector and I refer them to NDR, I typically do not hear back from the collector which has been huge relief.

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    Verified purchase

    Reviewed Aug. 15, 2017

    Well I was hesitate about turning my debt over but it has been ok. They were helpful when I needed to reduce my payments. My payments are comfortable with my budget now but they go back up next month. I'm tired of a couple of companies constantly calling. I'll be glad when that is over. Credit score has already dropped almost 300 points in 3 months. Waiting to see what happens.

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    Verified purchase

    Reviewed Aug. 15, 2017

    My account is currently in the early stages of progress and has not begun the negotiating process with my creditors but so far but everyone has been so helpful thus far. I just began my debt relief program in May of this year. I am anxious to see how much money/interest the National Debt Relief team will save me.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    From the initial phone call inquiry through the latest creditor resolution I have been very happy and impressed with the courteous and professional response from those the NDR. This was a difficult decision to make and the staff were compassionate and caring about my debt situation. I have a ways to go but I am optimistic and thankful to have NDR deal with my creditors. I would most definitely recommend to others.

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    Customer Service

    Reviewed Aug. 15, 2017

    They haven't done anything yet as far as my debt goes, so I really don't have a review yet. I am sure once my debt goes down and I stop getting phone calls, I will have a good review to write.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I'm so far very satisfied with NDR and the way they are processing my case. When talking with the employees NDR are very sincere and kind. They are always willing to answer any questions I may have or direct me to where I can find the answers. They are very patience when it comes to providing great customer service.

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    Staff

    Reviewed Aug. 15, 2017

    Thank You for helping me in every way! You people have helped me so much, even deduced my monthly payments, I'm on a fixed income, Thank you again. I have 2 credit card debt, one is being taken care of, then you will work on the other one.

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    StaffProcess

    Reviewed Aug. 15, 2017

    The people at National Debt Relief have been nothing but kind and understanding. They are pretty flexible as long as you talk to them. The program is wonderful too. I never thought I would be where I am today. It's all because of awesome program and people of national debt relief. Thank you!

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    Staff

    Reviewed Aug. 15, 2017

    I reached out for help to eliminate the debt that I had collected after a time of hardship. When searching for help I came across National Debt Relief and I am definitely glad I did. So far I have resolved several of my creditors and I am now focused on resolving on last creditor. The assistance they provide is phenomenal and I would recommend anyone who needs help to National Debt Relief.

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    Reviewed Aug. 15, 2017

    I think this is a great way to get out of debt and be relieved of debt. I certainly would recommend this to other who would like to relieve themselves debt free. I thank all who helped me in getting me out of debt and to be free of debt and to breathe a sigh of relief.

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    Process

    Reviewed Aug. 15, 2017

    My experience with National Debt over the past 38 months has been nothing but positive. They have to date fulfilled every claim that they made when I began working with them. What seemed to be a hopeless situation when I began the program has turned into a very positive outcome. My life is no longer consumed with worry about how I would ever get out of debt. I would highly recommend them to anyone with the same concerns.

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    Reviewed Aug. 15, 2017

    So far not too impressed. Six months in and only one account settled. Seems like they are more concerned about collecting their own fees than removing accounts. As they get their fees my negative accounts continue to increase in amounts.

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    StaffProcess

    Reviewed Aug. 15, 2017

    Awesome experience. Helpful and knowledgeable, can't wait to be debt free again! And I didn't have to worry about dealing with nasty debt collectors or negotiating lower balances which is the most stressful part of the entire process! Can't wait to see my credit score go up!

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    ProcessTransparency

    Reviewed Aug. 15, 2017

    Thanks to National Debt Relief I am overcoming a transition in my life where I needed a lot of help. The process was clear and guided me along a plan that was manageable with my income. National Debt Relief was able to help me continue my life without worrying how I can manage or clear my debt.

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    Reviewed Aug. 15, 2017

    Without the teams at National Debt Relief, my husband and I wouldn't be able to pay our bills, between our son's birth, his jaundice treatment at just a week old (we even had insurance, and we still were being charged $20000 past what the insurance would even cover totally), and all our credit card debt that began to pile up after my husband unfortunately lost his job, we just couldn't pay for everything each month. From $2500 a month to $350! Thank you National Debt Relief for making my life a little easier! You guys even settled with all the companies for me, so I didn't have to try to fight them myself! I'd recommend it to anyone who needs the assistance!

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    Customer ServiceStaffProcess

    Reviewed Aug. 15, 2017

    I've just begun the process with National Debt Relief but I've been pleased with my experience so far. I began to receive phone calls and emails from creditors and was very nervous but a wonderful customer service person was very helpful; she assured me that what I was experiencing was normal, she gave me tips on how to handle the situation and I got off the phone feeling much better.

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    Staff

    Reviewed Aug. 15, 2017

    I had made mistakes with my credit, I needed help and once I had enough courage to contact NDR, my world began to change for the better. Everyone I spoke with was very helpful and understanding. It's scary and embarrassing to admit you need credit help. But I am forever grateful to NDR. Slow and steady progress but slowly working my way out of this debt. Recommend to anyone!

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    Process

    Reviewed Aug. 15, 2017

    I'm coming into the last 9 months of my program and am starting to see the light at the end of the tunnel. I was not aware of the entire process when I signed up and was extremely disappointed to see my good credit tank, otherwise good standing accounts go into collections and getting threatening letters talking about putting liens on our house. I also had to file paperwork with the courts which is something I despise. If I was aware of the negative impacts this program created I would of chosen a different company to help me with my debt. That being said I did save a lot of money, and will be completely out of debt in far less time than I would of otherwise. Ultimately I am pleased with my experience, and I know in a matter in a year or 2 my credit will be back on track.

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    Reviewed Aug. 15, 2017

    4 years ago, my family was running away from a debt nightmare and we were losing the race. I started searching for options and enrolled into the program at National Debt Relief. This wasn't a joy ride by any stretch of the imagination, however, I was after the results and they produced the results. Today we are debt free and the weight of the world is off our shoulders. If you are making minimum payments on your debt and barely able to make ends meet, the next 2-4 years are going to pass regardless if you do anything or not. Get responsible, punch the day in its face and make a decision to do something about your future. National Debt Relief will help you achieve that. Thank you so much for helping me and my family over the past 4 years to achieve this relief. You all rock!!!

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    Reviewed Aug. 15, 2017

    I have had a very good experience with this Company. They do what they say they will do. They deal with each outstanding debt and arrange for a payment to them that is much less than the original user debt. If I were to ask for a change it would be to make the monthly payments to them about 10% lower and extend the duration a little longer. Also, a monthly progress E- mail would be appreciated. THANKS.

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    PriceProcess

    Reviewed Aug. 15, 2017

    I was surprised when actually in the program how inflexible the program actually is. It was way more expensive than I expected too. If I weren't already enrolled I would withdraw from the program but you already have so much of my money.

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    Reviewed Aug. 15, 2017

    NDR has been a lifesaver for me! I am now debt free and able to focus on my financial health! If you are trying to come out from underneath debt, they are the one for you! I don't know what I would've done without them. I now have financial freedom!

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    Reviewed Aug. 15, 2017

    I thought I was never going to get out of debt until I did my research and came across NDR!! I'm so happy I took the chance and signed up! Within about 2 years I will be completely debt free!! Thank you National Debt Relief!!!

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    Reviewed Aug. 15, 2017

    The gentleman who HELPED me through this process was Andrew. He was AMAZING!! Explained all the aspects of this process. Even though I might of asked the same questions more than once, he had such compassion for me. I was scared. He is by far a gentleman with the utmost knowledge of NDR. My sincerest thanks to him and this company. I can finally sleep peacefully.

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    Price

    Reviewed Aug. 15, 2017

    They charge way too much for settling your debt. If a credit card company forgives you 50% National Debt Relief charges 23% fee so you're only saving 27% and you have to claim the 50% that's forgiven as income. Not right! Not saving much at all.

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    Reviewed Aug. 15, 2017

    National Debt Relief has changed our lives. We are just about finished with our program and almost 100% debt free. Working with NDR has relieved so much stress for us, we can't even begin to describe. It was easily one of the best decisions we've made as a married couple. I would highly recommend using them.

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    Reviewed Aug. 15, 2017

    The reps have always been very helpful when I call for assistance with my account and any issues I have with creditors contacting me. I have had a good experience so far with trying to settle my debts and get back on track with my life. I would recommend NDR.

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    Cynthia increased rating by 4 stars.
    Customer Service
    After a positive interaction with National Debt Relief, Cynthia increased their star rating on Nov. 29, 2017.

    Updated review: Nov. 29, 2017

    National Debt Relief is working on my behalf with creditors to relieve me of all the stress. I thank them from taking the burden off a me. No matter who I speak with they are always very knowledgeable. If anyone would ask me to recommend someone to help them get out of debt I would surely give them the number to National Debt Relief.

    Original Review: Aug. 15, 2017

    I have not heard from National Debt Relief to see what they have done yet. I still have everyone I owe still calling me. So if the debt relief program is working on my behalf to settle are agree to a settlement I have not seen it work yet.

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    Reviewed Aug. 15, 2017

    This process has been good so far. I appreciate the efforts taken by NDR to help me become debt free. I am happy that my first settlement has been agreed upon and the steps I was initially told about are coming to fruition. I will continue to do my part as I know NDR will do theirs. I am satisfied so far with the process and results. I hope this continues in a positive manner. Thank you.

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    Reviewed Aug. 15, 2017

    Overall I am excited for the chance to be debt free finally. Everyone I've spoken to so far has been very helpful and knowledgeable. I haven't heard from anyone in a while so I assume things are going well. Hopefully I can give a more detailed review once I complete the program.

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    Reviewed Aug. 15, 2017

    I just started with National Debt Relief and they are amazing. Always calling letting me know what's going on. I am very happy with my decision. I would recommend this to anyone who needs help getting out of debt. I'm excited about the future and having everything taken care of the right way.

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    Staff

    Reviewed Aug. 15, 2017

    When I join this company I thought they will negotiate with my creditors and lower my monthly payments and my balance right away, instead they are collecting money from me, then will negotiate when they have enough money to present to the creditors. That's nice, but that's not what I am hoping for. I'm a little disappointed. Over all, the plan is good but it's not for me. The Staff are polite. Keep up the good work. Good luck.

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    Reviewed Aug. 15, 2017

    Well we just started 2 months ago. If everything works out like Paul says it will be great. I don't like the phone calls we get every day but that's just part of it. Hate that my credit score is so low but it will get better. Can't wait until it's all done.

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    Reviewed Aug. 15, 2017

    Rep was very helpful over the phone. She helped make a better offer for me, to pay off another creditor sooner, without increasing our payments to National Debt. You felt like the rep had our best interests at heart, she wasn't just trying to make a fast buck for the company. Customer service is great. Thank You for your help.

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    Customer Service

    Reviewed Aug. 15, 2017

    N.D.R. got an agreement with one of my creditors on a settlement. All I was told by the N.D.R. rep on the phone was an amount to be paid. I was never told about this matter still being negotiated, nor was I told that the creditor would lien my home for the full amount, which I would never have agreed to in the first place. N.D.R. did not fully disclose all details pertaining to this matter, I was told by someone in their legal department that I was sent an email, which I still haven't seen. I consider this to be an injustice to me.

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    Reviewed Aug. 15, 2017

    NDR helped me shed significant credit card debt which would keep me up at night! My credit has even rebounded after the payoffs! I was in a massive hole in the spring of 2015 which I didn't know how to claw my way back from, but thanks to NDR, I did. Thanks again.

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    Staff

    Reviewed Aug. 15, 2017

    They settled my first 1000 debt for 350 dollars in just two months. I was so amazed and pleased with NDR. I just started and was somewhat skeptical as to what could be done but NDR was top rated so I went with them. The staff has been so helpful.

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    Reviewed Aug. 15, 2017

    They actually ended up ruining my credit. They even let a few of the creditors go into court judgments against me which really damaged my credit. I feel that they did not do what they promised they were going to do for me and I ultimately ended up having to renegotiate most of the settlements myself. It's been an uphill battle attempting to repair my credit score. It's most likely going to take me years to get it back to where it was.

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    Reviewed Aug. 15, 2017

    I have found that NDR folks are sometimes very clipped when talking on the phone. Instead of considering what I am asking, the response goes along the lines of; Our way or the highway. This can be very frustrating when you start the call off frustrated with a nagging creditor.

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    Reviewed Aug. 15, 2017

    They were very friendly and knowledgeable and answered all questions. I would recommend National Debt Relief to a friend. We have just started the process so I don't have enough experience with that part of it to comment at this time but what we have done has been very professional.

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    Staff

    Reviewed Aug. 15, 2017

    I have had a great experience so far with National Debt Relief. They have made this transition to working with me and helping me pay off my debt very easy. They have been very thorough and professional. I would highly recommend this company.

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    Reviewed Aug. 15, 2017

    From the minute I spoke with a representative I breathed a sigh of relief. I always get prompt responses and polite and knowledgeable individuals. I am so happy I made the call to National Debt Relief. Thank you!

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    Staff

    Reviewed Aug. 15, 2017

    My experience has been pleasant so far. I've spoken to nothing but helpful people along the way that have kept me well informed on what is happening with my debts as far as repayments and settlements and it has made me finally feel relief knowing that I'm in good hands and that they are helping me get back to a good place, financially!

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    Reviewed Aug. 15, 2017

    I am satisfied with the work that National Debt Relief has done for me so far. I have had 2 accounts settle & for far less than what was owed. I am hoping that the remaining debts will be settled just as quickly. I do thank National Debt for all their hard work, it is appreciated much.

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    Reviewed Aug. 15, 2017

    My experience with NDR has been amazing. They are very helpful and are very professional. Over the phone they are nice and really make you comfortable in any need that you call for. Always never too busy to have a short conversation even to talk about the weather.

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    Staff

    Reviewed Aug. 15, 2017

    For the most part I'm pretty happy. However sometimes people are not as friendly As they should be and don't take my problems as seriously as I think they should. Like one of my creditors Goldenwest Credit Union is taking me to court and so far I'm just hanging in limbo with no answers about it being resolved

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    Reviewed Aug. 15, 2017

    I started 14 months ago and they have taken away 44% of my debt! I had a lot of debt and I am feeling so much weight lifted off of me! I could not have done this on my own. Thank you National Debt Relief!!!

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    Reviewed Aug. 15, 2017

    As anyone I was a bit skeptical about the process, but National Debt Relief handled me with care. They were very informative, easily accessible and the customer service is excellent. The payment plan I am on is doable and my debts are being settled. I would definitely recommend their services.

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    StaffTransparency

    Reviewed Aug. 15, 2017

    Just after a few months beginning to see results. They are very easy to work with. Always keeping me informed and up to date with my status. I see my goal getting closer each day. Thank you National Debt Relief for a pleasant goal oriented experience.

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    Staff

    Reviewed Aug. 15, 2017

    The rep was very good and answered all my questions. He was very helpful. He knew his stuff. My experience was more than I thought it would be. I will tell my friends what an enjoyable experience I had and would recommend NDR to anyone.

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    Reviewed Aug. 15, 2017

    I have had very good success with this program. Yes it makes your credit go upside down, but it has taught my husband and I the importance of saving and paying cash. We have resolved $7,000 of our $30,000 credit card debt so far in just 4 short months. This is much better than bankruptcy.

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    Staff

    Reviewed Aug. 15, 2017

    I would like to extend my thank you to National Debt Relief that they take care of their clients well without having us to worry about anything and if so it's barely minimum detail like if you need to confirm details or agree on going further for confirmation on an account.

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    Staff

    Reviewed Aug. 15, 2017

    I was really stressed out with my creditors, but after talking to Nelson with National Debt Relief, I felt more at ease and confident I could finally be debt free!!! This company is amazing and they are ALWAYS there to help you in every way possible to make this stressful time seem less stressful!! I would definitely recommend this company to everyone!

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    Reviewed Aug. 15, 2017

    I would have given more stars. However, the biggest issue I have is that this company will call all hours of the morning and late into the evening by a computer voice. If something is needed, you do not get calls from a human, it's a computer. When you call back, you get the same voice and are placed on hold for many minutes. I feel that if they contact you, it should be interpersonal, and not placed on hold for long periods of time. Other than that, great company. For the exception of waiting to hear from a creditor’s lawyers, or being served by the police with a notice that you are to appear in court for a debt. They take care of it, but it should not get that far if they are working for you.

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    Reviewed Aug. 15, 2017

    Working with National Debt relief is wonderful. They are very professional and their program is amazing. They are very thorough and explain everything up front. They saved my life, at a time when I was at my last straw with debt. Wonderful!!!

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    Customer ServiceStaffProcess

    Reviewed Aug. 15, 2017

    I found NDR to be comprised of a professional staff providing the client with guidance and direction. They were always ready to answer questions or reply to emails. The program worked with and for me to achieve a Debt Free outcome which for me was achieved. I would recommend this Debt Free Program to anyone I know.

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    Reviewed Aug. 15, 2017

    National Debt Relief really saved me. They helped me get my debt under control and get the debt collectors off my back. After I got sick and couldn't afford monthly bills I thought I would never get back on track. But because of NDR, I can finally get my life back on track.

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    Staff

    Reviewed Aug. 15, 2017

    A wonderful company! My experience with NDR has been great -- they have worked very hard on my settlements and I am very appreciative! Not only have they settled with my companies, but they have kept me in the loop the entire way! Thanks again!

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    Reviewed Aug. 15, 2017

    National Debt Relief has been doing a fantastic job contacting and negotiating with my creditors. My part in all of this has been extremely minimal. The phone calls from creditors has come to an end! I would highly recommend National Debt Relief to anyone currently experiencing a large debt.

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    Reviewed Aug. 15, 2017

    Just when you think you can't get out of debt, you find the best place to help make that happen. National Debt Relief is an amazing company to work with. Anytime I had any kind of question, or just wanted a simple update on my account, they were more than happy to assist. With their help, I even finished my program early! I will highly recommend them to anyone I know that may be having issues with debt.

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    Reviewed Aug. 15, 2017

    I contacted National Debt Relief at the suggestion of a friend to get help with outstanding bills. They arranged a great deal with my creditors and we agreed upon a monthly payment that I could afford. They made several great deals that decreased my debt and allowed me to pay things off at my own pace without compounding any additional interest. I am completely satisfied with their service.

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    Reviewed Aug. 15, 2017

    The experience is great. They keep you update with your accounts checking with customers. I rate this company 5 stars. My credit has improved 100%. To all of you want to fix your credit but don't where to start I know where. National Debt Relief 5 stars.

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    Reviewed Aug. 15, 2017

    I have no complaints with your service. You have settled with one of my credit cards in just 6 months. Thanks, and keep up the wonderful service!!! Having seen some progress in such a short time has taken the condition of debt off of my shoulders.

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    Reviewed Aug. 15, 2017

    I was very happy with the experience. I just wished that the monthly communication continued throughout the entire program. Half way through the program, there was no communication unless I contacted them. Other than that I was pleased, and I'm ready for my new start. Thanks to National Debt Relief.

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    Reviewed Aug. 15, 2017

    National Debt Relief has helped us get back on track financially. Their customer service team is extremely helpful, and they have provided the help that was promised. The only negatives I have to say is that 1) I wish they would communicate more often with the status of unsettled accounts, and 2) I wish it was easier to pay off your account early. Other than that it has been a great experience working with them. I would highly recommend the program to anybody needing the help.

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    Transparency

    Reviewed Aug. 15, 2017

    At first everything was great and everything was set up quickly. After being set up, it has seemed to be out of mind for several months. It would be nice to get status updates, just to let me know if the companies are responding...

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    Reviewed Aug. 15, 2017

    The Customer Service Reps are very good to talk with, that is a huge plus! We do believe however that the whole experience and time frame has been dragged out longer than we thought it would be. We also thought we would have received larger discounted payoff figures and a smaller percentage of payout to NDR. We just want this whole thing to get over with quickly, but it looks like it will be stretched into 2019, not good!

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    Reviewed Aug. 15, 2017

    Fees and percentage that the company takes for their portion is too high and based on the highest amount due after they have let interest compound. The process seems to be drawn out probably for this reason. It takes forever to get through to customer service.

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    Reviewed Aug. 15, 2017

    So far I am pleased with my services! Customer service has been great and everything has went as explained and smooth. I am looking forward to having all my debt paid off and being debt free! I would recommend National Debt Relief to any of my friends and family!

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    Customer Service

    Reviewed Aug. 15, 2017

    I was with NDR for last 23 months. I will leave US due to my immigration status. I requested them to hold on deposits until 1 year since I won't be able to make any due to uncertainty with my next job/work place. I was totally shut down stating they can not do that, so I requested the best options is close the account. The person I talked simply said go ahead I close the account, I will get the balance if have any.

    I do get immediate email about closing of the account. However, they send me another email after 3h in the night, stating payments made towards settlement will be forfeited and that will count towards original debt. I fail to understand how come they do such a thing at all. Anyway I do not have time to talk with such a unfriendly and preying on customers once he leaves the agreement or close the account, especially the circumstance under I have to close the account. If I was staying in the USA, I may have used legal way to protest against such a blatant abuse of service for the deposit submitted towards balance already made for a settlement.

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    Staff

    Reviewed Aug. 15, 2017

    National Debt Relief was able to assist me in lowering my debt acquired from a nasty divorce. Times were really hard and they made it easy and resolution was swift. I've recommended National Debt Relief to a family member and they too are having satisfactory results.

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    Reviewed Aug. 15, 2017

    I would of given 5 stars but I don't like them asking for additional funds. I budgeted for the amount they told me and coming up with more is really a strain. Other than that I love my experience. I especially like seeing my accounts paid in full.

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    StaffProcess

    Reviewed Aug. 15, 2017

    The team put my mind at ease when I was getting frustrated and stressed about our credit card debts. They started the process and at first I was a bit doubtful as to how good they were and how long the process took, but they came through. The debts were being paid off and settled little by little. I can rest easy now and work on my dream of owning my home.

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    Transparency

    Reviewed Aug. 15, 2017

    They are performing the service they are being paid for. I wish I was getting periodic updates about negotiations or strategies to improve my credit when this process is complete. I look forward to the time when my repayment is complete. Some status updates would be great.

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    Reviewed Aug. 15, 2017

    They help me consolidate everything to one payment. Will have better credit in the next year 2018/2019. Will have all credit cards paid off thanks to you guys. I had a change my job so I had to cut out some of my spending so I decided go with National Debt Relief.

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    Staff

    Reviewed Aug. 15, 2017

    They were helpful. They talked me through everything I needed to do. They worked with my creditors. And they helped get everything settled for pretty much less than what I owed. If you are in real trouble, they can help talk you through what you need to do. I am satisfied with the work they did.

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    Reviewed Aug. 15, 2017

    I am so happy that I started with National Debt Relief. They have saved me over 2000 dollars so far and I know it's not over yet. Customer service is exceptional and I always know that when I call things are going to get taken care of fast and in a professional manner. Would recommend to anyone.

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    Reviewed Aug. 15, 2017

    I am glad that I decided to allow National Debt Relief to help me with getting my debt down and getting me on a better path. I was able to free up money, pay my bills, and learn how to manage money a lot better. I am definitely more cautious with debt.

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    Reviewed Aug. 15, 2017

    As I approached my retirement, I needed to focus on paying down or paying off my credit card debt. Although it was in my best interest to get started right away, I just could not set up a workable plan until I made that call to National Debt Relief. That's the day my worries lifted. I could not have attained this goal without the help and guidance of National Debt Relief. They are a life saver! Thank you! Retired!

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    StaffProcess

    Reviewed Aug. 15, 2017

    I am happy with how the negotiations came about and how great the Debt Relief staff were at taking matters into their own hands with every single one of my credit card companies. However, I did not like how long the repayment period was or that being a part of this program has ruined my credit score. Because I had to stop making payments to my credit cards, I was named a delinquent and my credit score was very affected by it. I do appreciate the financial help I received but I wouldn't recommend the program due to its long term credit damage.

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    Reviewed Aug. 15, 2017

    I value the time that I spent in the program. I wish that my score wouldn't have been affected so much. I learned that I can do what they do and cut out the middle man. You still end up paying about the same amount of the original balance (w/ the negotiation charge they tack on). Over all I would like to say thank you National Debt Relief for the services you provided! =)

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    Reviewed Aug. 15, 2017

    When I first joined up with NDR, I was very scared and a little skeptical. I put my trust in them and right now it is completely paying off. The process can be a little frustrating because there isn't a lot of information you get along the way and that can be completely maddening. By that I mean where they are with making settlements with creditors.

    However, they really work with you if there are times making payments can be hard. Around Christmas time, it was going to be impossible to get gifts and make payments and they helped me get through that time. All in all, I am happy I made this decision. I do think they should give you more updates because they go radio silent unless a settlement has been made, and that is stressful, but otherwise I am happy and I am almost debt free now.

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    Reviewed Aug. 15, 2017

    I have nothing but good experiences with the people at Debt Relief. They have always answered my questions to where I understand what is going on. They have handled any problems we have had with the creditors and taken the burden off of us. It was a no worry experience. I knew things were being taken care and they didn't pressure us to up the amount we deposited in our account. They worked with what they had.

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    Reviewed Aug. 15, 2017

    From the first day I've contacted Debt Relief they have done everything possible to help me and help me they have. I ran into some financial issues and they have really worked out some great deals and kept the collectors off my back. Thumbs up!

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    Reviewed Aug. 15, 2017

    Thank you for being here for me. I feel a relief and peace that I didn't have before. You have always answered my questions with kindness and understanding. Thanks again for guiding me in the right direction!!! God bless the staff at NDR.

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    Reviewed Aug. 15, 2017

    Everyone was great very professional and willing to help when you have a problem or want to update them on changes. It was made easy to know when you graduate from the program. I would recommend it to anyone that wants to be debt free from credit card debt.

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    Staff

    Reviewed Aug. 15, 2017

    I highly recommend your services. I have been impressed at how quickly you negotiated my debts and how quickly they are getting paid off. I have had no problems so far. Everyone has been professional and pleasant to work with. Thank You!

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    Reviewed Aug. 15, 2017

    Very disappointed. The process wasn't explained very well and I feel I paid out too many fees to Nat'l Debt. I had 3 accounts, and ended up settling the third one on my own. I would not recommend this to anyone.

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    Reviewed Aug. 15, 2017

    This company is great until you reject an offer. Once I rejected a settlement offer I got chastised for not accepting the offer. Then the very next day they called me again with the same offer that they never sent back after I rejected the offer. I'm on the edge if I'm going to stay with this company. I would recommend to shop around for a company that puts your best interest in mind!

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    Reviewed Aug. 15, 2017

    This whole process is expensive for me, and taking so long to negotiate. If I don't call for an update, I'm not provided with one at all. I need a break in payments, as I sometimes just need a break with nothing happening, and calling is such a long process. I just feel we are stalled and nothing is being done.

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    Reviewed Aug. 15, 2017

    I've been enrolled for a year and I've resolved approximately a third of my debts. They keep the collection calls away and negotiate all of the settlements. I'd give them a higher rating if their fees were a little lower; but, as I said, they handle a lot, so I guess it's worth it in the long run.

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    Reviewed Aug. 15, 2017

    I have been happy with my experience so far. I presented National with six credit cards that I was having difficulty paying on my own. As of September I will only owe on two. Unfortunately, the payments are a little high for my current income and may have to leave the program before the last two credit cards are paid off. I told Nationals reprehensive that I will contact them when that choice has to be made.

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    Reviewed Aug. 15, 2017

    National Debit Relief has been helping me for 2 years now and over half of my debit is now gone. I will be done with this program in 2 years and so far so good. I have already recommended friend and she is using them also.

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    Reviewed Aug. 15, 2017

    I broke my ankle badly and my income was cut short. I needed a company that could help me negotiate with the credit card companies. I found National Debt Relief to be extremely helpful. I paid off $20,000 with Of debt for much less than that.

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    Reviewed Aug. 15, 2017

    I was very sceptical at first, but I was also desperate to resolve my outstanding debt. I felt there would be no end to my struggle but thanks to the helpful staff at National Debt relief, I was coached through the process and today I am able to say that I am not drowning in debt.

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    Reviewed Aug. 15, 2017

    From the very beginning of this process, everyone at NDR was very helpful and understanding of my needs. I had a positive experience with NDR in resolving several debts and taking the steps necessary to help rebuild my credit and pay off existing debts.

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    Reviewed Aug. 15, 2017

    The Debt Relief team kept me updated on my accounts every step of the way. All very professional and answered questions. All debts paid off in a little over 2 years. Thank you... would recommend: Debt Relief to anyone having difficulty paying minimum amounts due or anyone who has over extended themselves. Again Thank You...

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    Wendy increased rating by 2 stars.
    After a positive interaction with National Debt Relief, Wendy increased their star rating on Sept. 28, 2017.

    Updated review: Sept. 28, 2017

    I finally spoke to Mo ** who was able to easily explain what issues remain with my account. He even offered to calculate another payment schedule that would reduce my payment for four months and still allow funds to be available to settle a current creditors account. The previous man I spoke to was rude and basically made me feel bad that I had to ask to lower my payment substantially for two months prior to this review. Mo was courteous, listened, helpful and was a gentleman.

    Original Review: Aug. 15, 2017

    I have been very happy with National Debt Relief except for the last few months. I have tried to explain to them that when I started the program that my husband was alive at that time and the amount that I pay monthly was based on two incomes. My husband died in November of 2014. I have asked if they could possibly lower the amount of money that I pay monthly due to the fact that it is now only one income that is paying $755.02 per month. They will give me some reprieve for just very few months and then expect me to come back right up to the $755.02.

    I am in a desperate financial situation now. I am retired. I do not get a really large Social Security payment. I have asked three different people to give me what the payout would be to give them money to help lower the payments and three different people have given me three different answers. I would think that somebody who has been loyal to the program as long as I have at this point and been paying a large amount should be able to lower their monthly payment if they are willing to pay money toward the program. I have never been able to have this clarified.

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    Reviewed Aug. 15, 2017

    I am still in debt... my credit score keeps going down... I can't use any of my credit cards... My payments keep going up even if I can't afford to be paying those amounts... I thought this is to help people... I am a mother who has three kids who depend on me and I barely have to have ends meet and my payments keep going up.

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    Customer ServiceProcess

    Reviewed Aug. 15, 2017

    I've had a very positive experience with this company and I would recommend it to anyone who needs help getting out of debt. I am rolled in their program a little over a year ago and I'm over 50% out of debt already with probably about another year and a half to go. The process has been smooth and easy and their customer service is excellent.

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    Staff

    Reviewed Aug. 15, 2017

    I have great appreciation for everyone I have encountered at National Debt Relief. Not only have they helped me get my debt under control, but they have done it more quickly than I thought and with a generosity and kindness from the staff that I didn't expect. Thank you, so much!

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    Reviewed Aug. 15, 2017

    I have been with NDR for approximately 2 years. I am almost finished paying off my debt. Without NDR, I do not know what I would have done. I felt as though the walls were closing in on me. Now, I feel like I can breathe and I see light at the end of the tunnel.

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    Staff

    Reviewed Aug. 15, 2017

    I was skeptical at first because I had been burned by a similar company who went out of business, but National has been amazing. Their representatives are professional and courteous. I have Recommended two friends. Thank you for helping me get my life back.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I started a relationship with National Debt Relief back in June of 2015. It has literally been the best thing I have ever done, I have had no issues with any customer service or anything. Whenever I have a question I call and they are very nice and answer anything I have to ask. As of today I have settled all 12 accounts I had and I am currently finishing paying off 3. I will be done by March of 2018.... so in less than 3 years I will have paid off $20,000 in debt that if I had done it on my own would be nowhere close to that! I highly recommend National Debt Relief for anyone who is completely over their head with debt! My own cousin joined because I told her how awesome the company is!

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    StaffProcess

    Reviewed Aug. 15, 2017

    Your offices have been outstanding in assistance to my debt problems. Your offices took care of my debt needs in a timely and professional manner. I would highly recommend your offices to my friends and family. You kept me informed during the process of my debt relief issues.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    Counselors are attentive and understanding. They give excellent customer service and have been effectual in settling my debts and managing my budget. They respond promptly to questions and they are patient and thorough when providing information. I am very happy with the service they have provided.

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    Reviewed Aug. 15, 2017

    I have not finished the program yet. National Debt Relief have led me through every step and helped me make decisions to benefit myself and my future. Its been almost 2 years and I'm done in October and it went so fast.

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    Customer Service

    Reviewed Aug. 15, 2017

    My experience with National Debt has been exceptional. The customer service is Top Notch. The customer service goes above and beyond to ensure that you can handle the payments monthly along with satisfaction to the plan layout. I am on a better track financially than I have been in a long time.

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    Staff

    Reviewed Aug. 15, 2017

    Everyone I had contact with was very friendly and helpful. I am within 3 months of being debt free, Thanks to your staff for their assistance. I would highly recommend your service to anyone. Thank you!

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    Price

    Reviewed Aug. 15, 2017

    Looking back we may have been able to resolve our debt personally but needed a third party to lean on. They are expensive but worth the cost to get where we wanted to be. We would recommend to a friend.

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    Reviewed Aug. 15, 2017

    National Debt Relief helped me recover from a bad situation and a large amount of debt. When I joined them it seemed impossible but they helped me pay off my credit card debt. I achieved my goal and for that I am very thankful.

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    PriceStaff

    Reviewed Aug. 15, 2017

    My credit card debt was piling up due to being out of work for medical leave and I knew that I was going to have to do something drastic to fix it. I tried getting consolidation loans with companies that wouldn't approve me because of my credit score. (Sadly, I had high utilization yet no late payments.) After speaking with Yan and going through my options, I am on a two year process of becoming debt free. He was upfront about everything, including what the fees would be and making sure that I was aware that my credit score was going to take a major hit until the settlements started coming in. He answered all the questions that I had about the settlement process and told me what to expect in the future.

    This is a huge step for me finally taking the initiative to no longer struggle with my numerous high interest rate, maxed out credit cards. I would recommend this to a friend that is struggling to pay several cards with high interest rates and realizing that the minimum payment is going to never get you where you need to be. I am hopeful for the future and am excited to be debt free a lot sooner than I thought I would be.

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    Customer ServiceStaffProcess

    Reviewed Aug. 15, 2017

    The young man who handled this case was very helpful and responded all our questions and was able to answer all questions and concerns. He was able to walk us through the process with little difficulty. I would recommend this company and especially this representative to all.

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    StaffTransparency

    Reviewed Aug. 15, 2017

    Great people and company. They were very knowledgeable and helped in many ways to explain things that didn't need a thousand questions answered. I am looking forward to working with them and following their guidance. I am excited to try and get further ahead in life.

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    StaffProcess

    Reviewed Aug. 15, 2017

    I am just getting started with the National Debt Relief program and I'm very excited to be debt free. I have had nothing but the nicest people helping me. I truly look forward to working with this group now and in future months to come. Thank you all so much!

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    StaffProcess

    Reviewed Aug. 15, 2017

    When signing up for the program I did some research and saw that people were being asked for more money to settle some of the debt. I asked our rep this and he assured us this was not going to happen; unfortunately it did. We pay a lot of money and it seems the negotiators are not doing a good job managing the money we give them. I had a settlement presented to me that did not have a lower amount owed and NDR wanted $3000 more to settle, NDR presented this 6 times. At one time they wanted $8000 more for two accounts combined. I'm paying $1704 a month and they keep asking for more. Ridiculous!!!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 15, 2017

    I had a fantastic call with my Debt Specialist and he walked me thru all aspects that I can expect. Answered all my questions and put me at ease. Enrollment specialist was great as well relaying all the required info and what I could expect with my enrollment paperwork.

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    StaffTransparency

    Reviewed Aug. 15, 2017

    Everyone at NDR are top notch - great communicators and they get what you want right away with hassle free discussions. Doesn't matter who they give you -- the answers are in moments. And keep you up to date on all agreements via every avenue of communication- VERY VERY PLEASED WITH THEIR WORK IN MY CASE.

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    Process

    Reviewed Aug. 15, 2017

    Very informative. Maybe a little confusion. Would like to see everything mailed instead of emailed. Other than that I think good program. We will wait to see how the future goes with the program. Hope all works out well.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    It was a good feeling to talk to a person that would give me the help. I need and understand my need and willing to give me the help I needed. I am so relieved I made the phone call and I feel I got the help I needed.

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    Staff

    Reviewed Aug. 15, 2017

    The 3 people, I had the chance to talk to... all were friendly, nice, respectful. They seemed to actually like their jobs and care about the customer... They were all very thorough as well. And fast. They didn't play around with my time constraints.

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    StaffTransparency

    Reviewed Aug. 15, 2017

    I highly recommend National Debt Relief. They never judge me and encourage me every step of the way. They explain each step of the journey and any time I have a question they are so courteous and patient. I am starting to see light at the end of the tunnel and it is worth it all to know that I will be debt free.

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    Staff

    Reviewed Aug. 15, 2017

    The company does their best to get good settlements. They are not so receptive to the client taking an active role also. I had them draft 5000 from my account to pay a specific creditor. Last I spoke to them they had 3800 left, and no agreement had been reached with the creditor I wanted to settle with. I spoke with a supervisor on two different occasions. I'm still waiting on a resolution, meanwhile, I'm considering going with a Christian based company.

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    Staff

    Reviewed Aug. 15, 2017

    National Debt Relief is like nothing I have ever experienced before. They were professional, extremely thorough, encouraged questions, and I NEVER signed anything without staff explaining in layman's terms and in great detail. This was done with Lucy during the application process and again with Monica during my Welcome Call. It was stress-free, pain-free and easy.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    NDR has the best customer service representatives ever! Professional, polite, & patient. I have to say, I wasn't expecting such a positive experience. I'm so glad I was wrong! I highly recommend this company and will continue to tell my friends about my experience.

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    Staff

    Reviewed Aug. 15, 2017

    I've been in the program for 3 months and already have resolved 51% of my debt! I would have been paying on this account for another 4 years!! Staff is professional, knowledgeable, and helpful at every step of the way. Highly recommend National Debt Relief!

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    Customer ServiceStaffProcess

    Reviewed Aug. 15, 2017

    Yes I would recommend friend. My experience was very professional and all questions answered with great detail. Process went quickly but not so that I felt pressured or rushed. My rep has followed up through each step. The customer service has done the same.

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    Staff

    Reviewed Aug. 15, 2017

    Both the Debt Relief Specialist and The Underwriting Department were professional, easy to talk to, and made sure I understood the different facets of the program. They provided points of contact for each of those facets. I feel I can get help in the right area when needed. I am very hopeful this is going to be a good experience to accomplish my goals.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    The only thing I could suggest is on the welcome phone call, when your representative is reading from the script, maybe have them slow down some. My rep was talking pretty fast, made it hard to understand all of the dialogue. Other than that she was very professional and helpful. Mr. ** did my initial application, also very courteous and very professional. Thank you for your help.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I have six kids and I had too many credit cards so I was overextended. I looked online to see what the Better Business Bureau rated the best company and I went with National Debt Relief. From the first time I talked to NDR, they were all very professional, sympathetic, very nice, kind, helpful and understanding. There was no condescension. I felt bad enough already so I really didn't need any more of that.

    Last year, I tried with another company but they weren't going to save me any money. It would've been the same had I kept paying my debt with what I was paying already. So I waited and I really didn't know if there was help for me or not, then it got to where I really didn't have a choice. I had to do something or file bankruptcy because one of my kids went off to college this week and I have another one in college, and I had to be able to help them. That's when I called National Debt Relief and they made the payments a fourth of what I was already paying, so it helped me a lot. I also recently had one creditor who was going to sue so I sent NDR all the paperwork and within 24 hours, they had talked to the company and had everything resolved, so I didn't have to worry about anything.

    However, from the original paperwork they sent me, I had too many deletions and my email account got deleted somehow. I emailed somebody to re-email me those but I never got a copy of the original paperwork. They probably sent it to me in hard copy but it would be nice if I had a copy of the original paperwork. That's the only thing that I'm worried about but everything else has been fine. I'm very grateful for National Debt Relief in all aspects. Imagine my stress level having six kids and with all my bills added to that, plus I work full time. But with NDR, my stress level was cut by 75% because I didn't have to worry so much or handle the bill collector’s phone call.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I found that National Debt Relief was better for me when I checked online and asked. Also, their team was courteous and were able to answer my questions. Working with them has been very good and it was overall helpful.

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    Staff

    Reviewed Aug. 14, 2017

    I was amazed by the professionalism, compassion for my situation, and wonderful attitude of the people I have spoken to. I didn't have to feel embarrassed about my financial hardship, or worry about the security of sharing my personal information!

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    Price

    Reviewed Aug. 14, 2017

    They cut our credit payments down very well. At least 50% if not more that they resolved with our creditors. I would recommend this company to anyone. They call to update our status and also call the creditors to work out agreements so we do not have to pay high interest rates with the creditors.

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    PriceStaffProcessTransparency

    Reviewed Aug. 14, 2017

    The representatives were very helpful and courteous. I would recommend this to anyone that need their help. They explain everything clearly and made sure I understood. Payments were reasonable and very affordable and the due dates was very convenient. I really appreciate everything and everyone that help me through this process.

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    Customer ServiceStaff

    Reviewed Aug. 14, 2017

    I highly recommend NDR to everyone who really needs a second chance. The staff was very understanding and kind. Thank you so much for all your help. I'm no longer afraid to answer my phone or get nasty grams in the mail. The timeliness in getting my application confirmed amazed me and the level of professionalism was outstanding.

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    Customer ServiceStaff

    Reviewed Aug. 14, 2017

    James ** was wonderful and very patient. He called me back a few times when my phone cut off. Please give him a raise! He is a great listener! Karolyn was wonderful and very patient. She called back when my phone cut off. Please give her a raise! She is very informative!

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    Staff

    Reviewed Aug. 14, 2017

    My experience has been excellent. Highly recommend National Debt Relief. They worked with me and gave me peace of mind. Staff personnel professional and courteous. I'm very much appreciative for all the work done on my behalf. As a senior citizen who depend on a fixed income finding National Debt Relief has been a blessing indeed. Looking forward to live debt free.

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    Staff

    Reviewed Aug. 14, 2017

    I was so nervous and Micheal ** was a great help. Everything went easily that I feel good about the service that I received. I would recommend your company to anyone who needs this service. Having seen the Better Business Bureau emblem at the bottom of the page reassured me that I signed up with the right company.

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    Staff

    Reviewed Aug. 14, 2017

    The National Debt Relief team was very good and knowledgeable. They're helping me fix my debt and it's been good. I would recommend it.

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    StaffProcess

    Reviewed Aug. 14, 2017

    Everyone is very friendly and helpful! I was very skeptical before I started this program but they answered every question along the way. I'm 6 months into a 36 month program and already settled some debt, almost half of it to be exact! I am very excited to have a light at the end of the tunnel!

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    StaffProcess

    Reviewed Aug. 14, 2017

    I say that up to now my experience is good. I hope that everything goes smoothly to the end. It is very important to me to complete the program to keep my life on track. Everyone that I been in contact at National relief is understandable and very helpful.

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    Customer ServiceStaff

    Reviewed Aug. 14, 2017

    Great customer service rep and very informative. I've been struggling with finding a solution to my financial debt and I think this is it. Very excited for my future with the help of NDR. They are willing to work with you and have a positive energy.

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    Customer ServiceStaff

    Reviewed Aug. 14, 2017

    William was exceptionally helpful and very kind. Even though I called a day late to make such a change, he was able to help me with my issue (editing payment) and answer all my questions. Excellent job! Thank you so much! This organization has been a life saver for me.

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    Customer ServiceStaff

    Reviewed Aug. 14, 2017

    Was reluctant at first, to be very honest. However, it wasn't long until, an account was settled. Last week, I received a call, another one was, one I thought would be the "toughest". Had been contacted by them the most, but was always reassured when I called with a question. Feeling quite relieved these days. You employ compassionate, caring people. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 14, 2017

    My experience so far has been excellent and I was impressed by both men I talked with... no suggestions for improvement. Keep doing what you are doing. Both men talked and moved fast but they were both quick to respond when I had questions.

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    Staff

    Reviewed Aug. 14, 2017

    They were quick to solve the issue. I was a little disappointed that it was not for 1/2 the amount like I thought it would be. But overall no complaints, they moved very quickly and made me feel that they cared. Thank you very much. The woman who helped me made me feel like she really cared. I would like for her to know what she meant to me and how much comfort and support she gave me. Awesome lady. I wish I had wrote down her name. She was awesome.

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    Staff

    Reviewed Aug. 14, 2017

    Great, was nonstressful and Al was very informative. I had been trying to pay down my card for a little over a year now but was not successful. Too many payments going out monthly. My overhead was keeping me from saving or doing anything extra with my family.

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    Customer ServiceStaffProcess

    Reviewed Aug. 14, 2017

    I received a letter in the mail and was unsure if I should call, but decided to try it out. Bryan and Dion were very helpful and informative. The conversation was comfortable and a very easy process. I would recommend this to anyone who is struggling with day to day debt and would encourage them to make the call.

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    StaffProcess

    Reviewed Aug. 14, 2017

    Clinton ** was so very helpful to me. He was pleasant, courteous and extremely knowledgeable and professional. He made me feel a sense of confidence with this debt relief process. I appreciate his patience and time. Jonathan closed out the welcome process and he too was very pleasant and helpful. Thank you!

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    Staff

    Reviewed Aug. 14, 2017

    A little overwhelmed with the whole process but am hoping this works for. Still not sure how the service fee works but will understand better as process goes along. Agents have been very courteous and patient with my questions.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 14, 2017

    The "intake" process it was very easy; it was clearly described, documentation was available. The issue is after you setup your account with NDR. They start to pull the monthly fees out of your checking account and that is all. You do not hear anything from them for months. I started the process late April this year and now is August; I have been inundated with calls from Credit cards and even got threaten being sued (I did change the address and phone number for all accounts as instructed by NDR) and I heard nothing from NDR during this time. Are they talking to the creditors? When do they start paying the creditors? I have no visibility in any of that. So one area of clear improvement should be in the communication taking place all along the time that you work with NDR. Thank you.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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