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National Debt Relief Reviews

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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 258 Reviews 51035 - 51235
    Verified purchase
    StaffTransparency

    Reviewed Aug. 16, 2017

    Everyone I spoke with was very professional and very personable. They answered all questions at every level. The information was easy to understand and explained in simple terms, but I was not talked down to. Finally, I have breathing room again in the finance department.

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    StaffProcess

    Reviewed Aug. 16, 2017

    Jason was very knowledgeable and helpful when it came to my concerns and questions. I really appreciated his willingness to speak with me multiple times so that I could research before committing to the program. I am really grateful for the patience and understanding that they had, all while making me not feel like I was a failure, which I felt going into this.

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    Reviewed Aug. 16, 2017

    I got sick and went through two surgeries but National Debt Relief came to my rescue. Have been with National Debt Relief for about ten months, and they have taken care of about 40 percent of my debt. I recommend National Debt Relief to anyone that runs into difficulty.

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    Customer Service

    Reviewed Aug. 16, 2017

    I have had a very positive reply from Nat'l Debt Solution. Everyone that I have talk with answer my questions or referred me to appropriate person. Answering with efficiency and accuracy. I haven't had to contact the company but two times since enrolling but each contact was with much experience and knowledge of your goals. Thanks for the assistance.

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    Reviewed Aug. 16, 2017

    Both my wife and I had been unemployed for six months. Even when we did get jobs, we were so far behind we ended up resorting to payday loans. Before we knew it we were in over head and didn't see any way out. That's when we contacted National Debt Relief. They have been fantastic in helping us get our finances down to one manageable payment a month. They have been able to negotiate on our behalf and reduced our debt considerably. We will be debt-free in about a year. That's a great feeling.

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    Staff

    Reviewed Aug. 16, 2017

    National Debt Relief have done a very good job with my account and all the people are very nice. I'm glad I found National Debt Relief so I could take care of my debit and live a better life debt free.

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    Customer Service

    Reviewed Aug. 16, 2017

    Since they haven't done anything yet but collect my money I cannot rate their performance. It's impossible to rate them, my creditors still call me daily. They should have a system that could prevent me getting those calls since they told me to stop paying those monthly bills.

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    Verified purchase

    Reviewed Aug. 16, 2017

    We are very happy with this path we chose. National Debt Relief has nearly cleared all our debt and helped keep them from bothering us. They also took on Discover when they filed a suit against us. We would recommend them to anyone that is in a bad debt situation.

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    PriceStaff

    Reviewed Aug. 16, 2017

    Before contacting National Debt Relief for help I felt like I was drowning in interest. After talking to my advisor I felt I was on my way to solid ground again. Thank you for the advice and always helpful, pleasant people on the other end reassuring me.

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    Verified purchase

    Reviewed Aug. 16, 2017

    Thank you for getting my finances back on track and on my way out of debt. National Debt Relief has been a great help to me and my family. I would highly recommend using this service when you have debt issues.

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    Customer ServiceStaffProcess

    Reviewed Aug. 16, 2017

    I have a lot of credit card debts and I looked over some programs. National Debt Relief came up and it was rated by the Better Business Bureau. Everything that I've dealt with, with them, has been really good. They've all been friendly and helpful and they're able to help with any needs I needed help with. I've been able to get rid of a lot of the creditor calls. They're giving them the information that they've given me to give to them, so it's made my life a lot easier. Paying it off in an easier way has helped with my life tremendously. All in all, my experience was gentle, easy, and helpful. From what I've dealt with so far, they have a really good program and I recommend it.

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    StaffProcess

    Reviewed Aug. 16, 2017

    I was in debt, so I looked into debt relief and my experience with National Debt Relief has been seamless. It was easy to join their program and the team members at NDR were very helpful and responsive. But my credit is going to go really bad.

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    Verified purchase

    Reviewed Aug. 15, 2017

    Great Customer Care Service. Appropriate business hours. Individualized treatment. I have recommended this company to my coworker. This is the best decision I've made to get back on track with my finances. My creditors have stop calling me on a daily basis.

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    Staff

    Reviewed Aug. 15, 2017

    National Debt Relief was extremely helpful in answering all of our questions and helping to put us at ease. We look forward to working with them to resolve our debt. Everyone we have spoken to at NDR has been very understanding.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    They are a great company to work with. They help you really get a handle on your debt. They are very understanding when life happens. Their response time is great. If you are looking to get out of debt this is the company you want on your team.

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    Reviewed Aug. 15, 2017

    Hello to whom it may concern that person who have credit card and personal debts. I highly recommend first National Debt Relief. Gives you best and flexible program even skipping some payments whenever you’re financial stressed or going on vacation.

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    Staff

    Reviewed Aug. 15, 2017

    My wife and I had agonized how to get ourselves back under control. We spoke with reps from NDR on multiple occasions as we kept coming up with more questions before we made this major decision. Everyone that we worked with was patient and thorough, there was NEVER the smallest bit of pressure placed upon us... Since we have joined the program, we have already settled 2 of our accounts (as of this writing, it has only been 6 months since we joined). The lenders have thrown stumbling blocks along the way but with every one, NDR has been there to help us. We could not be happier with getting our lives back under control and with the help that NDR has given us. Thanks!

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    The customer service is very excellent. They are very prompt with handling matters. They want you to get on track to be debt free. They are willing to work with you. They also help me with a legal matter and settled it for me so I wouldn't have to worry about it. They put my mind at ease.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I have love my experience with National Debt Relief. They have help me with two of my debt and two more to go. It's harder to talk over the phone due to being overseas. But they make sure I get the information I need. When I do talk to them over the phone they are very nice.

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    PriceStaffProcess

    Reviewed Aug. 15, 2017

    National Debt Relief Company did a great job in lowering my credit card debt by 51%. I always received courteous and in-depth answers to my questions as we went along with the process. I was nervous at first but always received reassurance from the staff at NDR. It took a little less than six months to resolve my debt. I gave the NDR company only four stars because they set me up with a loan company to pay off my remaining debt in two years at a whopping 25% interest rate. I realize that my credit is poor but couldn't the interest on my remaining debt be just a bit lower, say, 20%? But I am happy I went with National Debt Relief Company. I would surely recommend them to anyone with overwhelming credit card debt which would take many years to pay off.

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    Verified purchase

    Reviewed Aug. 15, 2017

    Not satisfied with outcome on my credit score, slow to process card companies. Score dropped, I wished I had not signed up for services. I would not do this or recommend to anyone. My score is horrible and very disappointed.

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    Customer Service

    Reviewed Aug. 15, 2017

    The company hasn't done anything yet so I'm not sure how good it is but I am still getting calls from creditors and they haven't settled anything yet. I contacted them about the calls I have been receiving but they said they couldn't do anything. Everything is fine though.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    Even though we consider ourselves savvy, through a series of unfortunate circumstances (the economy, husbands hrs cut back, etc) our debt got out of control. I called National Debt looking for help. From that first phone call, they were nothing but understanding and supportive. They have fought for us every step of the way, even when one debtor had threatened to take me to court. National Debt had stayed in contact even when nothing is happening to check on us, see if we have had any hardship changes or just to say nothing to report. Yes, it is hard. Yes our credit score has tanked. But there is light at the end of the tunnel. We have settled all our debts and about 6 mos away from finishing the program. I would highly recommend National Debt to anyone in the same situation we were in.

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    Customer Service

    Reviewed Aug. 15, 2017

    For the most part my experience was ok. But after the fact I found out that I could have called myself to the creditors thru the letter they sent me and negotiated my accounts instead of spending 4k+ for someone else to do the leg work for me. But at the end I still needed the help. FOR THAT I AM THANKFUL. What I believe helped me the most was the idea of that additional account set up to use for paying off those accounts separately. Lesson learned. Thanks, I still needed the help.

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    Staff

    Reviewed Aug. 15, 2017

    National Debt Relief is a good way to go to becoming debt free. They work with you and your creditors. The people are very helpful and polite. They have helped a great deal with my debt. I don't know where I would be without their help and understanding.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 15, 2017

    It was informative and I appreciate the fact that they took the time to explain things to me. They took the time to call and make sure that I understood the process of the debt relief program from start to finish. They did not rush through the process.

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    Verified purchase

    Reviewed Aug. 15, 2017

    So far so good, my experience has been great so far. I am early in my endeavor so far but ND has been very honest, and very positive so far, I would recommend them to anyone experiencing debt problems. Did not pressure me into anything. They told me what to do and we got it started in one evening.

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    Staff

    Reviewed Aug. 15, 2017

    After the 2008 crash and a battle with cancer, I was debt ridden with creditors. Foreclosure notices on the door, creditors calling at all hours of the day. I finally called National Debt Relief and they were able to negotiate deals for me to be out of debt in 3 years. Great help and I'm almost out of debt. Appreciate all that was done for me.

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    Transparency

    Reviewed Aug. 15, 2017

    I see charges on my bank account that were never discussed with me at the start of the contract. Also, I am not up to date with what is happening on my credit status. I would prefer a more transparent situation where there are no hidden charges and the overall impact on my credit status is made known to me.

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    Process

    Reviewed Aug. 15, 2017

    I haven't been with this program very long but so far what they have done for me has been good. Looking forward to getting my credit cards paid off and cleaning up my credit. I want good credit but I know not to open up so many accounts.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    Very polite when a representative calls. Called about an account that had an agreement to go over. Informative and helpful employees with any questions I may have. When I receive a call it's always easy to understand what they are calling about. Great experience so far.

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    StaffProcessTransparency

    Reviewed Aug. 15, 2017

    Both ladies that talked with me were very professional and patient with me. Nicki ** explained the program very clearly and professionally. If I had a sixth star I would add it. I am very satisfied and hope to have positive results. Thank you very much.

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    Staff

    Reviewed Aug. 15, 2017

    I signed up for NDR 7 months ago, and I am very satisfied with their service. They have been courteous and have been accommodating to adjust my payments lower than agreed upon when I signed on. I am kept informed of negotiations with my creditors and my balance. They have negotiated favorable terms with some of my creditors already.

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    StaffProcess

    Reviewed Aug. 15, 2017

    I would definitely recommend National Debt Relief. They are efficient, quick, easy and very helpful. My process was set up in no time. I am halfway through my payments and half my bills are paid in full. Everyone from the beginning until now has been very informative and answers all questions promptly.

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    Reviewed Aug. 15, 2017

    Overall, National Debt Relief can help reduce debt. My advice is to know fees and schedules. The fees for services are very high and taken out up front before your debts are paid. Dependent upon debt, it can also take a very long time to settle.

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    Customer Service

    Reviewed Aug. 15, 2017

    I have found your customer service to be outstanding. I always get the answer to any of my questions and they never Make me feel dumb. I would and have recommended you to anyone. I have found my experience with this company stress free which means a lot to me.

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    Customer ServiceProcess

    Reviewed Aug. 15, 2017

    I'm very happy I decided to enroll in this program. The customer service is very helpful in anything that I need and always have great advice in regards to paying off my debt. It would be very difficult for me to do this on my own, Thank you National Debt Relief.

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    Verified purchase

    Reviewed Aug. 15, 2017

    We turned over our credit card to National Debt Relief, and they have taken care of it. When we have needed information from them, they have been quick to supply us with up-to-date and accurate information. We have learned to handle our finances.

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    StaffProcess

    Reviewed Aug. 15, 2017

    Thorough answers. Greatly helped with financial questions and hardships. The staff was very knowledgeable, and they were able to provide prompt feedback. They were able to expedite the process in enrolling. I would highly recommend this program to anyone who is in a financial hardship.

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    Reviewed Aug. 15, 2017

    Was kind of skeptical at first, but these guys are legit!! Was sad seeing my credit score go down but it’s a part of the process, but now it’s on its way up. They cut my debt into half. Thanks again NDR, if you have credit card debt give these guys a call. I highly recommend them.

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    Staff

    Reviewed Aug. 15, 2017

    I am very happy with NDR. They reassured You that things will be okay. They take the financial burden off from you. NDR will keep on working for you until your accounts are settled and notify you of any updates.

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    Customer Service

    Reviewed Aug. 15, 2017

    So far, I have been extremely satisfied with how National Debt Relief has handled the consolidation of my credit card debt. They have provided excellent customer service and followed through with everything just as they promised to do. It has been a painless procedure that I spent a lot of time dreading. I just wish I would have contacted them sooner.

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    Verified purchase

    Reviewed Aug. 15, 2017

    Overall I am satisfied, and the end goal of resolving debt was accomplished. However, they were not upfront about their fees, that were added on when I was attempting to pay the balance in full. Large fees were added on to my balance toward the end of my program giving me the impression my debt was going down, and then hitting me with large fees.

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    Customer ServiceStaffProcess

    Reviewed Aug. 15, 2017

    I enjoy the program. Whenever I call I'm treat with the utmost respect. They are always friendly. The young lady whom I first spoke with at the beginning was so patient. Anytime I have a question I will good about calling. They make you feel you are special.

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    Process

    Reviewed Aug. 15, 2017

    NDR stayed on top of my debt and kept me well informed throughout the entire process... Not to mention they also reduced my outstanding debt by half. I don't ever plan to get in that situation again, but would definitely recommend NDR to anyone in similar circumstances.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    ND is Very professional, thorough, and responsive. I was able to communicate via email and receive a response from an actual person which I was surprised. I am very happy with the customer service I have received. I will recommend them to others.

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    StaffProcess

    Reviewed Aug. 15, 2017

    National Debt Relief has very Professional considerate staff. It is a liberating experience to have help during the process of becoming debt free. Thank you so much to everyone whose daily job makes such a big difference in my financial future.

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    Reviewed Aug. 15, 2017

    Thank you National Debt relief for cutting my debt in half, from owing over $6,000.00 to under only having to pay less than $2500.00 originally owed. Since my husband's brain injury & inability to work, this program is a God send. Thank you!

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    StaffProcess

    Reviewed Aug. 15, 2017

    This program helped so much. Very easy setup process. They eased my mind and helped my sanity on dealing with the collectors myself. Over a three year period our debt was cut in half and paid off without any harassment. I would definitely recommend this program.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I got to the point where I had no idea what to do. I could only pay the minimum amount on my credit cards each month and the balances were not going down. I saw a commercial for Nat'l Debt Relief, and figured I might as well check it out. The rep who called was very empathic, helpful and didn't make me feel ashamed. I now pay less each month to Nat'l Debt Relief than I paid on monthly minimum payments and my debt will be paid off in 2.5 years. They actually work with your creditors to bring the balances owed down to an unreasonable amount to get them paid off.

    It's easy, but you do get the calls from the creditors constantly wanting you to pay, even when you tell them you're working with this program. And my credit is absolutely horrible right now because I have not paid on the cards since I've been in the program and the program needs time to negotiate with each creditor. So there is a downside. But for me, knowing that in 2.5 years my credit cards will be paid off, and my credit will be better, gives me so much hope. I would definitely recommend National Debt Relief to my friends and family and anyone else struggling with Debt.

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    Customer Service

    Reviewed Aug. 15, 2017

    I don't personally like the customer service of this company. I am happy that the company can help me with the debt I have, but anytime I have had to call in for something, either my request or me questioning something, I get round about answers or three different answers from three different people. Once my debt is paid off, I will be glad to be done and I wouldn't recommend to anyone who asked.

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    Staff

    Reviewed Aug. 15, 2017

    I am willing to give to see how this program will work for me. I have found the staff to be very helpful with all questions asked. I am going to see how things go, experience is the best teacher, and in order that I tell a friend, I must witness for myself.

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    Staff

    Reviewed Aug. 15, 2017

    Michael and Daniel were the two guys I spoke with that are helping get out of debt, thank you for helping us, and being understanding and professional and friendly. After losing a good paying job, it's hard to make your normal monthly payments. This was our only way out, thank you.

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    Staff

    Reviewed Aug. 15, 2017

    You are easy to work with and flexible and fast. You got my debt down in no time and were very very professional. I have no complaints at all and have recommended you to others. Thank you for helping me. You even gave me a summer break which was so helpful. Again thank you.

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    Staff

    Reviewed Aug. 15, 2017

    This company is such a gift for people that need a hand with getting out of debt. I can't sing their praises enough. Would highly recommend to anyone who is struggling. Customers service easy to reach and always helpful whenever you have questions.

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    Reviewed Aug. 15, 2017

    I am well taken care of fixing my credit though NDR. I felt like they are doing all the work for me and all I do was sit back and watch my credit score go back up like magic. Thanks a lot NDR. I wouldn't know how to fix my credit without you guys. Much gratitude...

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    Reviewed Aug. 15, 2017

    Overall, so far I've been disappointed. I was told with a lot of smaller balances I would probably get a lot of stuff taken care of right away and in six months we've only closed one thing and I'm still being harassed by the collection companies. I suppose it's too early to rate them completely, but I feel I was misled.

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    Process

    Reviewed Aug. 15, 2017

    I am happy with my experience with the National Debt Relief program. Since I enrolled I have no more headache from being in debt. They are taking time eliminating my debts one by one. I am feeling the relief as the creditors are being paid off one by one. I would recommend this service to anyone who has debt

    load too heavy to carry by themselves... Turn it over to this agency... and get relief!

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    Sometimes things can get so hectic and out of hand that it can seem like there is no way out, but there is. National Debt Relief can take the worry out of paying your debt by taking the call from your creditors, setting up a payment schedule you can live with, and helping you get your life back in order and move ahead to better things. Is it easy? Not always, but it is better than the constant phone calls of the debt collectors at all hours of the day and night.

    Will it take time? Yes, it may take a couple of years, depending on how far in debt you are and how much you can afford to pay each month to get it resolved. They handle the negotiations with the creditors and can, in some cases, get the total amount owed reduced, which helps you in the long run. They are very professional and can help you even if lawyers get involved. You can trust them to help you resolve your debt problems as quickly as possible and help you get a handle on the debt monster. National Debt Relief has been excellent to work with.

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    Staff

    Reviewed Aug. 15, 2017

    I needed help and they provided effective, efficient, professional assistance to me. I was in over my head and they were there when I needed them! For that I'm grateful. They responded quickly to all my concerns and were there every step of the way.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I am totally impressed with the professionalism I have received from the team members there, especially from agent Calvin ** (excuse me if I'm misspelling his last name). He was very attentive and very helpful as well. I am so happy I decided to call National Debt Relief.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    Great people and great customer service, very respectful and responsive to any and all questions and or concerns that you may have. A good decision to make if you're looking to become debt free. Don't hesitate make the call and see for yourself.

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    Customer Service

    Reviewed Aug. 15, 2017

    I'm very pleased with National Debt. Anytime I have a question or concern they are there to ease my mind. I don't get upset very easily, but when consumers steady call you it gets very unnerving. That's when I call National Debt and they let know things are being taking care. Five thumbs up for all they do.

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    Reviewed Aug. 15, 2017

    My experience is ok so far. Need to be better at updating clients and letting them know that where their money is going and possibly adding more money for accounts to close faster and letting them know that the credit scores are going to be very bad during this process.

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    Customer ServiceStaffProcess

    Reviewed Aug. 15, 2017

    Has been a great program. It is awesome. People are very nice and helpful. Have not had any problems with anything. They always call before they do anything. They will always notify me either by email or c phone and ok anything that they do before they do it.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    Very helpful and professional. Glad I did this. Wish I knew about them sooner. If you’re experiencing debt and a no hope feeling give them a call. They will work for you and help you every step of the way.

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    Staff

    Reviewed Aug. 15, 2017

    National Debt Relief is a company I would highly recommend if you want to help get rid of your debt. Were always very friendly and courteous and was always on top of everything. I give this 5 out of 5 stars and I truly thank them for helping me.

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    Reviewed Aug. 15, 2017

    I am very happy with the results National Debt Relief got for me. I was expecting that National Debt Relief would settle most of my debt for 50% of what I owed my creditors. They settled five (5) of the smaller debts for 50% of what I owed. Three of the biggest they settled for 30%, 35%, and 45% of what I owed... They saved me thousands.

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    Reviewed Aug. 15, 2017

    Service has been okay, but if I had it to do all over again, I wouldn't do it. They were able to get offers from my creditors, but I did not want to accept them all. Harassed me to beyond belief to take the offers. You are at their mercy to take the offers presented. Real pushy and though my debt is being taken care, my credit score has not improved!! I would suggest to explore other means.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    So far it's been a great experience. The only thing I would like to see is what the schedule is to pay off the accounts and in what order or will they be paid all at once at the end of the program. Overall great experience. The customer service rep I talked to when I was first starting calm me down because I was scared to death missing payments but she reassured me.

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    Process

    Reviewed Aug. 15, 2017

    Still waiting for the end result. So far I have one paid off and a few more to go. I am still taking a big hit from the credit side which I was told about just didn't think it was going to be this bad. I guess that is the only downside to the program. Other than that I am going to stick it out and can't wait to get them all cleared up. Thanks for the help.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    They were very helpful. Answered all of my questions. I would highly recommend them to anyone that is struggling with credit card debt. Every gets caught up with credit cards and then the next thing you know it is overwhelming. But these people will listen and are there for you.

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    Reviewed Aug. 15, 2017

    Since I just started at the beginning of the year, the experience thus far has been great. They have settled a majority of my debt and is working hard on the remaining ones. Good work they are doing with trying to eliminate all my debt. I am happy with their services.

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    Meagan increased rating by 3 stars.
    After a positive interaction with National Debt Relief, Meagan increased their star rating on Sept. 18, 2017.

    Updated review: Sept. 18, 2017

    It is such a relief to see debts being resolved! The staff call and send an email so no matter what I get a full review of the offer and the control to approve it. The solutions are fair to me and the creditor. Can't wait to see more come through!

    Original Review: Aug. 15, 2017

    It's been 3 months and 2500 dollars. Creditors are still calling me, fees are being taken out but no accounts have been settled yet. :( I am hoping something will start to happen soon. It really bothers me to have that money just sitting there when it could be going to paying stuff off and stop hitting my credit.

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    Reviewed Aug. 15, 2017

    I received excellent customer service from National Debt Relief. They explained everything thoroughly and answered all my questions. I'm glad that I decided to work with them. I can't wait until I'm debt free. I would also recommend their services to friends and family.

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    Customer Service

    Reviewed Aug. 15, 2017

    Great customer service. Very understanding of my situation, and they tailor your program to realistically fit into your current budget. I did not know what I going to do about my debt until I contacted National Debt Relief. Highly recommend!

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    Customer ServiceProcessTransparency

    Reviewed Aug. 15, 2017

    The process getting the services were great. The communication can be better. I am currently being sued from a company that should have been taken care of. They are always asking for more money for creditors. I am just not happy at all.

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    Reviewed Aug. 15, 2017

    National Debt Relief helped me get back on my feet after going through difficult times. After my car was stolen and my next car kept going into the shop for repairs, I was left with a large credit card debt that became unmanageable. National Debt Relief went above and beyond in helping me pay off my debts. Now my credit is back up and I am no longer struggling.

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    Reviewed Aug. 15, 2017

    I've been enrolled for 4 months now and I already have my first settlement. 8 more to go. They give you a peace of mind so I would recommend them over anybody. They give you good payment plans and they really work with you to get out of debt and be debt free.

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    Staff

    Reviewed Aug. 15, 2017

    NDR has been very helpful! They are always looking out for your best interest and make it a goal to keep you updated with your current financial situation and what is happening. They also give positive reinforcement when you are doing well to ensure you that everything is being taken care of and that you are doing everything you can to head in the right direction.

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    StaffProcess

    Reviewed Aug. 15, 2017

    Program is great and it was the best choice for me and my husband. We are hoping to be out of debt soon. We already have 1 of our debts paid off. Every time we have a question or concern they are always there to help us out. They work with you not against you. They want what's best for us.

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    Reviewed Aug. 15, 2017

    Some help just drag it out too long!!! If they would take care of business would be great operation!!! Had to actually be served court papers 4 times before they would act on credit debt only way to get them motivated!!! They try and drag it out to collect fees but this makes your Credit go way down for longer period of time!!! And then they National Debt become ONE OF YOUR DEBT problems!!!! Too bad. Could be good if they took care of business and handled debt in a third of the time!!!

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    If I ever had any questions about my account and if I did they were quick to find me the answer. Even when I didn't have any questions, they regularly called and let me know what was going on with my account. Everyone that I talked to was super helpful and very nice.

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    Customer Service

    Reviewed Aug. 15, 2017

    Excellent customer service! They handle the 3rd party collection agencies while you work at paying off your negotiated settled debt. I accumulated mine through school and am almost 100% debt free! Thank you National Debt! My current job required a clean history of "NO BANKRUPTCY" so am I glad I went this route!!

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    Process

    Reviewed Aug. 15, 2017

    NDR is helping me get back to living within my means. For the first time in eighteen years I am saving money. It has been tough but the reward in the near future will be great for me and the financial part of my life. Thank you NDR for offering this program for people who need it.

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    Process

    Reviewed Aug. 15, 2017

    They take too long to settle with creditors. I've been paying them since February and they've only settled with a few creditors. Of course my creditors are still calling me and have gone to collection companies. Not happy!!! They need to speed up the process. Besides, where is all my money going to.

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    Process

    Reviewed Aug. 15, 2017

    The program is excellent for the long haul, but the short term effects of settling one debt at a time and leaving the other creditors waiting with no recovery plan for getting them paid off is a little frustrating. It allows the creditors that are waiting to file court proceedings, which in term can cause additional frustration for the person trying to pay off his/her debt.

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    Customer ServiceProcess

    Reviewed Aug. 15, 2017

    I thought that having National Debt Consolidate participant, that will help me my credit score, I did not see any difference with my credit. I received letter that my credit is deficient. Even if part of the credit enrolled in the program still saying about my credit not in good standing. I did not see any difference. That worries me because it should help but it did not. I have always to talk to customer service about the status of credit enrolled. My experience paying for the service (25%) is high fees. Aside deduction of monthly fees for service. So I will not be satisfied until my credit score have change. It is lower than it was from last year and still going down hill.

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    Reviewed Aug. 15, 2017

    I have been with National Debt relief for months now and am still getting contacted from the creditors that I have on file. It seems as if they are just taking my money and not helping me at all. I have contacted them about this issue and they have given me answers but am starting to wonder if it's true.

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    StaffTransparency

    Reviewed Aug. 15, 2017

    Accepted me was easy. They communicated well when they made deals with my creditors. The process for each creditor being paid off was simple. They did indeed help me be debt free within the time frame slotted. Now it's my job to stay debt free. Thanks to all who helped along the way.

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    Process

    Reviewed Aug. 15, 2017

    I signed up with NDR in July of 2015. All I can say is that it was the best decision, right in the nick of time. NDR worked diligently to negotiate all the accounts I gave them. So much so, that I was able to complete the program months in advance.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I was so appreciative when I was able to get personal help from National Debt Relief customer service. Had a situation for Aug. And they were excellent in helping me, alongside of what they are already assisting me with. I look forward to my credit woes being solved. Only because of National Debt Counseling and their solutions to getting me back on track.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 15, 2017

    Everything was well explained. Very patient customer service personnel. Had no difficulty to understand the program. Will recommend to friends and family. Very easy access thru phone and email. Received call backs on the same day of contact.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    All and all it has been a good experience, with the exception of one of the woman I talked to was not very helpful or nice. I am anxiously to get these payoffs finished and have tried to add more funds when I can. Need all to be paid off by end of this year.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I have had nothing but a good experience with this company. They have helped me immensely, and whenever I call, are professional and very helpful. They were recommended by a friend and I am very happy with my experience. I will recommend them to my friends, also.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    My experience with NDR was great, I just wished they would contact me more and let me know how my accounts are doing. I have to call them to check my status. My representative was really helpful. He didn't seem too pushy into signing me up. He answered all the questions I had. He made me feel comfortable and after speaking with him I felt a huge weight off my shoulders.

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    Customer Service

    Reviewed Aug. 15, 2017

    I contacted National Debt Relief a few months ago because I was overwhelmed by the amount of debt I had. I was only barely able to make monthly payments for my current creditors, and often at the sacrifice of my grocery budget (and sometimes even my rent). With the FIRST phone call National Debt Relief revealed to me the reality I was living and that it was going to take 30+ years to completely free myself of the debt I had on the current payment schedule I was maintaining. In that same phone call, they alleviated a lot of stress by reassuring me that I qualified for their program, and setting me up with some general information.

    With the SECOND phone call, they were able to give me a biweekly payment schedule that automatically withdrew from my account on payday. This payment schedule was less than I currently paid on my own with my individual creditor payments, AND it's taken out the day I get paid, so I don't have to worry about not having enough money in my account for the payments.

    I did get laid off for a month, and all it took was a quick phone call to inform them, adjust my payment schedule, and then I was automatically put back on track once I resumed work. All I can say is, I suffered for YEARS under the weight of this debt, and only a few months in I have already settled with one of my creditors, and I should be done with the rest in less than five years.

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    Reviewed Aug. 15, 2017

    This company offers a great service! It helped me settle my debt in less than the expected time frame. A three year estimate became a settlement that decreased that time frame by almost a year! I am very satisfied with this company and would absolutely recommend it.

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    StaffTransparency

    Reviewed Aug. 15, 2017

    Hi. There are a lot of things I appreciate about my experience with NDR. Your reps are very considerate. Your electronic processes are very smooth and well organized. Your responses are timely and reliable. Most importantly, you are getting me good results so far. However, in my view, you have a very big problem in limiting the flow of information to your clients, and your smooth policies and processes are also an impediment in that it is very hard to get you to deviate from them and thereby to tailor you customize your service to individual clients. Specifically, for example, I have (or had) two BoA accounts enrolled. I received notice that there was a settlement offer in one. Meanwhile, I was aware that BoA had sued me, but I had not been served and did not know whether they were suing on one/which one, or both.

    An NDR rep put the screws to me pressuring me to accept the settlement, unable/refusing to tell me thing one about whether the settlement would dispose of the lawsuit. He adamantly refused to consider my point that it would be foolish for me to settle one account with BoA without at least knowing how, if at all, it would affect the lawsuit, as well as without trying to use the opportunity to resolve the dispute with BoA globally. He could not or would not let me speak to NDR's negotiator. And he was vague/confusing/misleading about whether and to what extent attorneys for either side were or weren't involved in the negotiation. He kept invoking his experience, asking me simply to believe him without providing any concrete information.

    Finally, refusing to be cowed, I asked to speak to a supervisor and he transferred me to a very helpful and transparent supervisor named Castro (albeit not without first arrogantly telling me that no supervisor would tell me anything different than he did about NDR's policies). I have practiced law for 20 years. If ever browbeat a client into settling without being able or willing to provide basic information (or even just without seeking a global resolution with an adversary), I would be rightfully accused of a breach of fiduciary duty or malpractice.

    Castro, conversely, was helpful in the end. Together, we uncovered the details of the lawsuit, and agreed that NDR would seek simultaneous resolution of both BoA accounts with me. He managed to make that happen in relative short order and I approved both settlements. My point is not that that was the only way to do things, or that NDR doesn't have experience and reason backing its initial decision to seek to resolve the accounts in series rather than simultaneously.

    My point is that NDR has a duty to clients to be more forthcoming with and transparent about information and processes that impact us financially. Asking for our agreement to settle, if all NDR is really doing is browbeating us into settling without providing basic information or discussing terms, and substituting invocations of experience for concrete information, is at best a hollow exercise, if not a fiduciary breach.

    Again, I do not feel that NDR has breached my fiduciary rights. It has, rather, achieved good results for me. But in this instance, I feel that is because I'm a sophisticated self-advocate, not because NDR treated me properly in the circumstances (before I spoke to Castro, anyway). Please feel free to contact me if you have any follow up questions or want to discuss this further. Thank you again for the successful efforts you have made on my behalf thus far.

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    Online & App

    Reviewed Aug. 15, 2017

    The website is easy to use. You can upload correspondence easily, and see your accounts all on one page. I would give it five stars, however we are not quite halfway through our program. I'll wait to see how it ends up before giving the fifth star.

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    Reviewed Aug. 15, 2017

    With student loans and medical bills piling up and being self-employed with non-steady income, this service was exactly what I needed to get back on track. They have followed through with everything and two years later only have 1 more debt to pay off.

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    Customer Service

    Reviewed Aug. 15, 2017

    They have lived up to what they said. So far I’m well pleased, they call before they make an offer and give us the chance to either agree or disagree. Very good place. I highly recommend them. They are what they say they are.

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    Staff

    Reviewed Aug. 15, 2017

    The counselors, and all the staff, strive to do everything possible to assure that there are no stones left unturned when dealing with our creditors. All have been professional and courteous. I could not be any happier with their skills in negotiations with the creditors. What a blessing to have them on our side.

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    Staff

    Reviewed Aug. 15, 2017

    National Debt has been very helpful over the past two years and helped me a lot with staying on track with my payments. I fell behind a couple times but they worked with me to get back on track. Now I will likely be debt free in the next few months. Thanks to National Debt and their staff members.

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    Customer Service

    Reviewed Aug. 15, 2017

    So far no debt has been settled. Waiting on some action. Just been waiting patiently. At least try work on some medical bills that would help some. I was told I would have a few buck to spend after starting this program but have not seen that yet. Still only sending credit card $5.00 each month and they call every day wanting money.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 15, 2017

    My initial call with Bryan ** felt as if I was speaking with my own personal finance manager; he listened attentively was extremely patient and understanding without sounding insincere or phony. My welcome call was a touch more reserved, but listened and answered all my questions with clear, concise answers. Thank you.

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    Customer Service

    Reviewed Aug. 15, 2017

    Very pleased and overjoyed by the help and support I received since becoming a client of National Debt Relief. Prior to becoming a client, I received many telephone calls, and letters from creditors. I was not to converse with the creditors on my own. National Debt Relief made a big difference and for the help and direction I am grateful.

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    Staff

    Reviewed Aug. 15, 2017

    Everyone has been very informative and helpful. I continue being hopeful to resolve my debt issues through this company. Having had a very bad experience from another company that was found to be a fraud, I am impressed that maybe I'm on the right track now.

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    Staff

    Reviewed Aug. 15, 2017

    Getting started was very easy and pleasant. Everyone was very helpful and kind with understanding. I appreciate that I was treated with respect. I have only been with them about 3 months and everything is going along as told it would. I feel like I can see the light at the end of the tunnel where before I was drowning.

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    Staff

    Reviewed Aug. 15, 2017

    Would recommend this company! Everyone is very helpful and get the job done. I will be debt free in four years. The company will take great care of you. Please give them a try. You will be very happy. Everyone is very sweet and get right back to you.

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    Staff

    Reviewed Aug. 15, 2017

    Happy with help they give me. Service was great!!!! Will tell all my friends about this company. Everyone was so helpful and nice. Everyone talked to you so you will understand what you need to know. Great job. Thank you for all your help to make my life better. Thank you again.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I pick up National Debt Relief on the Internet by his rating and no surprise, I'm totally satisfied from start to finish. Customer service 100%, knowledge 100%, time frame 100%. Congratulations and thank you to the entire staff. For sure, I will recommend National Debt Relief to anyone in a situation similar to mine.

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    Staff

    Reviewed Aug. 15, 2017

    Great service. I have not had any issues since I've signed up with National Debt Relief. Customer support is always readily available within their hours of operation. Within the time I have been with National Debt Relief, I have been able to settle a good amount of debt. Thank you.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 15, 2017

    When I finally made the call, I had researched extensively, so I already knew what I was signing up for. The initial contact was with Nelson and he was knowledgeable, professional, and very personable. The welcome call was just as thorough. Any questions I had were answered and explained immediately.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 15, 2017

    I requested more communication and they have done so, so I am happy with the overall experience. They have been instrumental in resolving my debt crisis. After just 2 1/2 years I am almost debt free, thanks again National Debt Relief.

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    PriceProcess

    Reviewed Aug. 15, 2017

    National Debt Relief Is a pain-free program. I recommend and trust this firm. My suggestion, is don't hesitate and call National Debt Relief ASAP. The longer you wait the worse off you'll be in in late charges and high interest rates.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    There should be more paperless options: e-signatures, etc. Not everyone has access to a print/scanner or can afford one. Make your service more customer friendly. Customer service reps at times sound judgmental and aren't sensitive to our financial situation and the stress that comes with it. Hard financial times fall on even the most wealthy of individuals. Be mindful and empathetic.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    National Debt Relief was seriously a life saver for me! They were immediately available, professional, AND in addition they were kind and understanding. They did not make me feel like a loser because I had debt problems. Every person I've spoken to there has been professional, knowledgeable and helpful. That they are also always kind and supportive are important features for me. The first person I talked to helped calm me down because I felt so compromised by having to seek debt relief that I was distraught. I felt totally humiliated.

    I'd always had excellent credit but as I got older, now 72, and worked less, then had some medical problems, things began to pile up until I was overwhelmed. They stepped in and took over communicating with my creditors. They recommend that you not speak directly to your creditors and they provide a sort of a script to use should you receive a call. That is a huge stress reliever. The way it has gone for me is that I have monthly payments for 3 years, the amount based on my debt. I now have 1 year under my belt and they have already settled one of my 2 accounts, saving several thousand dollars. I recommend them without reservation.

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    Staff

    Reviewed Aug. 15, 2017

    From beginning to current National Debt Relief has been so helpful. They have great attitudes and do not make you feel guilty for the debt you have occurred. I have been with them since February of 2017 and they have already settled two of my accounts for way less than I ever expected!

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    Staff

    Reviewed Aug. 15, 2017

    I've had nothing, but the best experience with National Debt Relief. Everyone I've spoken with was very helpful and the system used to check your payments is very user friendly. Overall, I would recommend them to anyone looking to get out of debt.

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    Staff

    Reviewed Aug. 15, 2017

    NDR Consultants kept me posted at all times! They informed me about my balance and the length of time left before I was debt free! They were always pleasant and concerned about my hardships! The consultants were always friendly! What a pleasant experience!

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    Staff

    Reviewed Aug. 15, 2017

    National Debt Relief helped me to plan to pay off debts in a shorter amount of time than I could have; I would not have been able to pay them off given my salary, house payment, and a life change that hit my budget hard. The representatives have all been courteous and respectful. I cannot thank National Debt Relief enough for helping me.

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    Staff

    Reviewed Aug. 15, 2017

    National Debt Relief have been a Great for me. I'm a disable Navy Veteran retiree in debt, and they have helped me more than you imagine. God Bless the National Debt Relief. They saved me. National Debt Relief have given me the freedom to stop worry about my last days of my life.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 15, 2017

    The National Debt Relief is a great program and excellent customer service. They explain about how National Debt Relief program work and very knowledge how they can help in your debt. I'm very happy with the service. I really recommended to all my friends.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    After I signed up online I got a very quick call back from a guy named Saba **. So very helpful and I didn't have to deal with any terrible recording and phone prompts. He did all the leg work for me to get my debts squared away and the feeling was such a relief. Then I get a phone call (from Another person not a recording) and she walked me through the whole process to make sure I knew what was happening how payments worked, how long this process would last. Etc. It was a great experience. I didn't feel like I was getting scammed in anyway. They are just there to help.

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    Reviewed Aug. 15, 2017

    I can't lie, I was skeptical about signing up with NDR in the beginning. The reviews were mixed. Some good, some bad. I think when people sign up for a service like this they think that all the debt is going to go away instantly. It doesn't work like that. I completed the program. It didn't take too long. NDR helped lower how much I owed. I appreciate the service. Thanks again!

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    Staff

    Reviewed Aug. 15, 2017

    Very knowledgeable. Helped me every step of the way. Cut my debt in half. With very low monthly payment I could afford. They handled everything. Did not have to lift a finger. Very happy would not use anybody else. Already referred 2 other friends to National Debt-Relief.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    Since filing our debt with NDR we have found it to be a very easy and pleasant experience. The initial filing was easy and the people working for them are top notch. I've had great interactions with their customer service people. Being able to float our monthly payment is a super option. I have and will continue to recommend NDR to everyone would feels they need these type of services.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 15, 2017

    My experience has been a rewarding one. All that was said was done. There were no surprises and communication was good. Any time questions were always answered. Staff was courteous, knowledgeable, and patient. The information was always available. Accounts were always up to date and proper action taken when the consumer failed to comply to the contract. I appreciated the work done on my behalf. Thank you.

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    Transparency

    Reviewed Aug. 15, 2017

    I still don't know how NDR works despite many explanations. I'm hounded by creditors who know I'm in NDR, but still call/write me while they wait for NDR to pay them. I'm paying $801/month for this limbo, and I want my creditors to be paid!

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    Reviewed Aug. 15, 2017

    Credit cards are reaching out to me wanting to settle my accounts but when I refer them to you guys, they tell me that you are telling them I have no funds and can't settle with them. I see that customer satisfaction means nothing to your company!

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    StaffProcess

    Reviewed Aug. 15, 2017

    They were really friendly and prompt when starting the process. They really worked with my creditors and got me great settlements. They kept me in the loop the whole time and really worked for me. I would recommend them to family and friends in the future.

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    Staff

    Reviewed Aug. 15, 2017

    Everyone I have talked to are so friendly and always helpful. They never make you feel like you are a bad person for not being able to pay your bills. I would highly recommend National Debt Relief to anyone who has found themselves too far in debt.

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    Staff

    Reviewed Aug. 15, 2017

    They've been very honest and friendly with us. They discuss our debt solutions over and over as many times as needed to make us comfortable. We feel secure with them and are very happy to do business with this company. I would definitely recommend them to my family or a friend.

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    Process

    Reviewed Aug. 15, 2017

    Vanessa ** was very helpful in explaining everything! Monica ** was also very cordial in making the final transitions. I feel that this is an excellent program for helping people get back on their feet, and I look forward to managing my debt again!

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 15, 2017

    Initial contact with NDR was thorough and understanding. They explain the program extensively and reps are very patient given the circumstances customers are in. Once enrolled, next steps are explained via emails and if needed via phone call, or customer portal again very thorough and detailed. Their customer service department so far has been very courteous, and makes me feel confident that I will see a resolution to my issue very soon.

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    Customer ServiceStaffProcess

    Reviewed Aug. 15, 2017

    This is a scary time in my life and every time I call, I get a professional person on the phone who is comforting and so far I've had great results with getting debts settled. They walk you through the entire process and don't judge. I would give them 10 stars for the amount of gut rot they have saved me.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    This service has been great. Been in the program a little over a year. They have settled 5 of my original 8 debts. I could not be happier. The level of customer service is always top notch. They are friendly and talk you through every step of the way.

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    Customer Service

    Reviewed Aug. 15, 2017

    I've been with National Debt Relief for about 9 months and they have accomplished a lot already. I am very pleased with their customer service and with the things they have promised to take off. I would recommend National Debt to all of my friends or anybody that's looking.

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    Reviewed Aug. 15, 2017

    It helped in desperation. My husband lost his job & was older took time to find work & it’s only part time. I just thought I would see them get paid off a little sooner. It takes time & money paid in to pay them off. I do recommend NDR to anyone.

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    Customer ServiceProcess

    Reviewed Aug. 15, 2017

    When they get a creditor to agree on an amount, they call you to ask for more funds. Last account they asked for an extra $500 to pay off the creditor. Not to mention they messed up the timing on when my payment was suppose to come out of my account and pay Discover. The payment was always 2 days late, Discover then sued me and a bondsman showed up at my door on a Friday night to serve me with papers. I then had to pay an extra $300 because of their mess up to fix the mistake and so that I wouldn't have to go to court and get fined. I have yet to be satisfied about this program. Can't wait for it to be over.

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    Staff

    Reviewed Aug. 15, 2017

    Professional and honest. They deliver what they promise. In less than a year I have closed with one of my debtors and am closer to being debt-free. I also appreciate their sensitivity and non-judgement when setting up my account. I have already recommended them to two of my friends.

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    Process

    Reviewed Aug. 15, 2017

    I have debt in excess of $24,000.00 and National Debt Relief has already lowered my debt to approximately $15,000.00 within a few months. I am very pleased with their process. It is scary to do all of this, but National Debt Relief is very reassuring, and they deliver the goods.

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    Customer Service

    Reviewed Aug. 15, 2017

    Excellent customer service, sympathetic to you in times you need it most. Work with credit card companies to settle debt for less than what the credit companies are asking for. Probably interest. Takes time, drops credit score, but worth it to be debt free.

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    Transparency

    Reviewed Aug. 15, 2017

    My experience with NDR to date has not been good. They have not kept me up to date with how things are going and when I spoke to my creditors they have said they have not been contacted. It has been very hard for me to have to go down this road and a little more contact on their part would be very much appreciated.

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    Reviewed Aug. 15, 2017

    Overall, I was pleased with my experience with NDR. They helped me accomplish my goal of being rid of my credit card debt within 5 years. It was difficult to pay the amount I had to pay every month on my salary but it got the job done.

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    StaffTransparency

    Reviewed Aug. 15, 2017

    Up until now all agents have been friendly to talk to. What I would like is more frequent updates to know the progress of my debt. I still feel anxious when I receive letters from the places I owe about payments even though this is meant to stop my payments to them.

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    Customer Service

    Reviewed Aug. 15, 2017

    What I was told about the commissions has been misleading. I have asked for information as to why the commissions are taken out before an account is settled and have not gotten a straight answer. I was told in the beginning that the commissions would only be taken on those accounts being settled. This has not been the case. I was misled.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 15, 2017

    Perfect, I was immediately put at ease by young man I was speaking with. He was patient, understanding and knowledgeable about the entire process. He explained what was going to take place and talked me thru the things I needed to do. It was a valuable experience for me and I am sure many others. Harassment has stopped after my calls to the five creditors.

    I do have one question however, I was wondering if any of the five credit cards I submitted to you are a part of a financial arrangement with Chevron oil? It may be nothing but my chevron account had a late charge $38.00 applied by synchrony bank. I called them and the charge was taken off as I have been a good customer for nearly 20 years.

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    Reviewed Aug. 15, 2017

    In the beginning I thought things were going great. My first account was negotiated in the first month of me joining. Seems the other accounts that I have are on hold until they pay off one big account. Have they negotiated the other accounts? I don't know they haven't updated me on the status. Seems to me (I hope I am wrong) that they are dragging this out to collect more money.

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    Staff

    Reviewed Aug. 15, 2017

    I haven't been in it long enough to actually say what I think. So far they have been very cordial and helpful on the information I need. I will be staying with this company until my debt is taken care of.

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    Customer ServiceProcess

    Reviewed Aug. 15, 2017

    Was a great experience. Very helpful all the way throughout the whole process. Every question answered that I had. Very polite customer service. Can't wait to get started with your guys' help. Thank you very much for everything. And helping me.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I have called at time to inquire about the status of my account. Each time I have had a very pleasant experience. The representatives make you feel important, and my questions, or issues have been taken care of with one call.

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    PriceStaff

    Reviewed Aug. 15, 2017

    National Debt Relief has really been a life saver. I only wish that I had found them sooner. I was really swamped with credit and it seemed like I wasn't getting anywhere with paying out. Seemed like the harder I tried the further behind I was getting not counting the interest rate. Anyway I found National Debt Relief I believe in February. They have already settled 2 of my cases. Now they are working on my other ones. I am very pleased with their services and I would recommend them in a minute. Again I say thank you for all that you are doing for me.

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    StaffTransparency

    Reviewed Aug. 15, 2017

    They were very nice and helpful. And kept me up to date on everything. Thank you for your help. They got my payment down to almost half of what it was. I couldn't have done it without them. They provide great service and everyone is always nice and friendly.

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    Staff

    Reviewed Aug. 15, 2017

    I am trying to down size as much as I can on my financial things. I thought I had heard that I was required to have a land line and wanted to find out so I can disconnect it. My question was answered in a respectful and friendly way. Very satisfied.

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    StaffTransparency

    Reviewed Aug. 15, 2017

    Every step was explained in detail. Very professional. Mr. ** went over every detail of what to expect and how I can track my account, what was the best options to pay off certain accounts and ways of saving me money in the end.

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    Customer ServiceProcess

    Reviewed Aug. 15, 2017

    I cared for my parents, was faced with financial hardship, extremely lost, stressed! Received so many phone calls, bills, etc. Couldn't stretch my money. Since this program; My creditors are receiving payments. Helps ease the stress. I have recommended this program.

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    Staff

    Reviewed Aug. 15, 2017

    Nothing but friendly and prompt service!!! Representative is always professional and caring... Very quick results in settling debt accounts. Started the program about 3 months ago and already had 3 out of 9 accounts settled. I would definitely recommend National Debt Relief to my family and friends should their service be needed.

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    Reviewed Aug. 15, 2017

    Am new with this: however found out the hard way that they did not communicate with my credit card folks & creditors tell me the company will wait till write off time to offer to pay anything. They are actually a life saver in relation to my debt!!!

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    Reviewed Aug. 15, 2017

    My experience with National Debt Relief was so great. They really took care of my business. When I signed in for them I was still hesitant. I don't know if it was a wise decision and it turned out to be okay. Now my worries are gone. They keep me posted for any new developments in my account.

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    Staff

    Reviewed Aug. 15, 2017

    Great service. Very prompt and professional. Flexible with monthly services and payment arrangements. It has helped me get over the stress of dealing with creditors and back on track with my debt plan. I will be out of debt and save thousands in less than four years.

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    Customer Service

    Reviewed Aug. 15, 2017

    We were over our heads in debt, I wanted to pay the debtors and stop the calls and all the extra charges. National Debt Relief has worked with us to help get this under control and we can still live our life. We have learned a lot from them about staying out of debt. There is a difference between wanting something and having to have something. Think twice before buying on credit.

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    Customer Service

    Reviewed Aug. 15, 2017

    I put off finding a solution to my credit card debt way too long. I would read about various programs, and couldn't make up my mind. I was not interested in filing bankruptcy, but wasn't sure what was the best option. When I finally called NDR, knowing that I did not have to deal with my creditors... NDR would do it all, was such a relief. Within my first 4 months in the program, NDR had already come to a settlement with 1 of my cards. That 1 is paid off, and now we are working toward the next one. Slowly chipping away at my insurmountable wall of debt!

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    StaffProcess

    Reviewed Aug. 15, 2017

    NDR has been most helpful in guiding me through their services and in providing assistance in this beneficial debt reduction process. I am relatively new to the process (couple of months) but I do have high expectations based on information provided, responsiveness and support of NDR personnel. I also like the online web site provided, so I can track events as they transpired.

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    StaffProcess

    Reviewed Aug. 15, 2017

    I had a great experience with National Debt Relief, they are professional, compassionate and helpful. I still on program, and I recommend! I feel like I can breathe better now. I've been through a lot, financially and thanks to my husband's family, he referred us and here I am! Hope soon, I will be debt free!

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    Staff

    Reviewed Aug. 15, 2017

    National Debt Relief were very helpful, and answered every question I had. They made me very comfortable about taking this step. I'm actually excited about finally doing something with my debt!! I thought about filing bankruptcy, but I'm glad I went this route instead.

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    Verified purchase

    Reviewed Aug. 15, 2017

    Have helped me out very very much and I'm getting out of debt because of it. My house hasn't sold yet and I've had a lot of problems with my car they helped me out when I needed it. Would definitely recommend to friends.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    When I called for help with my debt, National Debt Relief lent out a helping hand, their service and kindness have been greatly appreciated, since I've been working with them about half my debt has been taken care of, their speed and diligence with this matter has lifted boulders off my shoulders. I can't thank you guy enough.

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    Verified purchase

    Reviewed Aug. 15, 2017

    I have been very happy with National Debt Relief so far. I have been receiving letters from my creditors that they will no longer try to contact me, they will contact National Debt Relief. I was dreading the cross over but I am happy to say I am very satisfied at this time.

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    StaffProcess

    Reviewed Aug. 15, 2017

    I would definitely recommend this program to a friend. When I first came across this program, I did my research and read reviews. When your situation is dire, the last thing you want to do is make another mistake. There were some negative reviews but quite a few more positive. It seemed like all the negative comments had to do with waiting for the process to work. From what I could read it wasn't quick but it could dig you all the way out of debt in two or three years. We decided to give them a call. It feels a bit scary as you go through the process but the people at Debt Relief have done exactly what they said they would do. We are almost one year into our program and one of our creditors has accepted the terms of our pay off. We still have a long ways to go but I feel a lot more confident than I did to begin with.

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    Customer Service

    Reviewed Aug. 15, 2017

    I always get a returned call and they always find the answer to my questions about my account. I am almost done with all the debt and I am so thankful for their help, which without them I would still be in the whole with all the payday loans I had. Thank you so much for the much needed help.

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    Reviewed Aug. 15, 2017

    Our experience was great! From start to finish. The only down side was (not with National Debt Relief) but with our credit card company, we paid off our agreement early but, the cc co wouldn't allow for early pay off. So, the money is sitting in our acct until they will close it out. I'm ready to get my credit going towards the positive side again. Been waiting since June. That doesn't seem right. We worked hard to get this paid off in a timely manner.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    Every single person I speak with takes the time to talk to me and work through whatever issue I may have. This company has already helped me so much, I will not ever regret the decision to call them! Thank you!

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    Staff

    Reviewed Aug. 15, 2017

    Our experience with National Debt Relief has given my wife and I peace of mind, less stress and an overall enlightening experience. The representatives negotiate to get the best settlement possible to fit our needs. They are professional, courteous and rate a five star with my wife and I. I would not hesitate to recommend National Debt Relief to anyone I know that is looking to become debt free.

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    StaffProcess

    Reviewed Aug. 15, 2017

    When I first started out with National Debt Relief I was optimistic. I found out early in the process how honest and helpful their team is. They have made my life so much more stress free. They were able to do everything I asked. I had 38 years of debt and they were still able to help me. I would recommend this company to all and everyone. It's truly nice to know that there IS A good honest business out there. I love National Debt Relief! I thank them from the bottom of my heart. I'm 55 years old and I finally have a clean conscience. Whew what a relief. I proud to say I got help from National Debt Relief. I love you guys.

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    Staff

    Reviewed Aug. 15, 2017

    NDR has worked with me for a period of about two years. The agents are always courteous and professional. That is why I give them 5 stars. I have been offered to switch my business to other companies, but I feel National Debt Relief has the best reputation.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    The decision to move forward was very difficult but necessary. Ben was very patient with my questions to begin the journey and the young woman from the welcome side was very knowledgeable and helped with the last minute nerves (I forget her name, sorry). I am still feeling apprehensive but have been given complete information how to proceed and who to call. Thank you.

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    Staff

    Reviewed Aug. 15, 2017

    You guys are the greatest. You helped me in so many ways. I recommend you to anyone. Staff are very nice and helpful. National Debt Relief return my phone calls the next day. Thanks again. I'm glad to find you.

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    Staff

    Reviewed Aug. 15, 2017

    Really great team that works with you, update you on your status on any of the settlements, they have a really great program. I really appreciate all the help they have provided. I hope that they can continue in helping other that in need.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    When I first called debt relief to see if it would be an option for me the person I talked to was very receptive and warm. I explained that I had recently lost my husband in a car accident and was soon to be behind in my credit card payments. I had been struggling to make the payments on without his paycheck. They got the information and put my fears at ease. I am still paying my debt but in a much more manageable way. I now am not lying awake at night worried about my bills. They handled everything and I will be out debt free in 4 years. It is an amazing feeling. Thank you debt relief for my peace of mind in this area. That is priceless.

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    Reviewed Aug. 15, 2017

    My experience with Debt Relief has been amazingly good. I am so happy that Debt Relief is able to help me. I have stress over these bills for quite a while and now I can get some relief and not worry so much. Thank you so much.

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    Online & AppStaffProcess

    Reviewed Aug. 15, 2017

    Signing up for their service was very easy and they were initially helpful. Overall I think it's been a good way to pay off debt and avoid bankruptcy. My only reservation has been that since signing up, it's been very difficult to get information about how much debt I still owe, how much has been paid off, and other general account information. Their website is poorly designed, and each debt seems to be placed in a separate account that you have to log into separately, so it's impossible to see your entire account at the same time. This lack of access to account information has made me nervous that the service is legitimate, especially since payments go to a company under a different name. The whole process and access to information is opaque and difficult to understand. That being said, my debt seems to be going down and my credit rating is improving.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 15, 2017

    My husband and I have been in overwhelming debt for quite a while, and we are so, so happy and grateful that we found out about your program!!! Every aspect of the process that we've experienced with National Debt Relief has been EXCELLENT. From the initial phone call that started us on our way to staff members that have helped us!! All take the time to explain in full detail how the program works! We are extremely satisfied and have passed the word along to others about this great program. Thank you for helping us!! We no longer worry about debt because of your program!

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    Process

    Reviewed Aug. 15, 2017

    Since I have signed up with the program I feel a sense of relief. I did not know how I was going to continue to keep up with my payments because I did not want to damage my credit. Although my credit score seem to suffer at first now I'm back on track. Thanks!!

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I had a problem and called National Debt Relief and my problem was solved in 24 hours. Thank you for your quick response to an important matter. The call lasted for about 20 minutes and I can't remember the name but I do know that she was professional.

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    Reviewed Aug. 15, 2017

    My score take too long to get better. I think you should talk to the credit's office to let them know what deal do we have, and what do you with people dealing with you. That mean they will know you take care everything for us.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 15, 2017

    Everyone I talked to was really nice and assuring. They were happy to answer any questions I had and walked me through every step of the process. They made everything a lot less stressful than it could have been and have helped me reduce my debt considerably.

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    Customer Service

    Reviewed Aug. 15, 2017

    I was told that everyone would get offered a settlement and I would then be able to start to rebuild my credit. After almost a year, there has only been one settlement made so my credit is ruined, I am still getting calls and letters from creditors, and nothing is being done to improve the situation.

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    Staff

    Reviewed Aug. 15, 2017

    They really work hard for you. After you start with the company they are like family. And they will work hard trying to get out of debt. And most of all your creditors don't hassle you once you send them your new address. Love them.

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    Customer Service

    Reviewed Aug. 15, 2017

    I was surprised that I continued to get as many collection phone calls as I did. I also had a civil lawsuit filed against me that I settled without debt relief program. This suit was by one of my creditors in the program. The other 3 were settled for a third of what I owed.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    They are helping me to pass a hard time with my financial and they do all they can to do it right. Thank you. You are the best. From the first time I call until now they working with me in my payments and any legal matters, they tell me and advise me all. What I wanna say they are the help I needed.

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    Staff

    Reviewed Aug. 15, 2017

    My experience is fabulous. Everything is going well. Very glad I chose National Debt Relief. I'm a year in only little while to go and I will be perfect. Thanks to them. They always communicate, I'm moving forward to our next step, couldn't have chosen a better company.

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    Reviewed Aug. 15, 2017

    My experience has always been true and accurate with every aspect of my account. It has been a very good decision to go with National Debt Relief. I would recommend them to anyone in trouble with their finances. It pretty much takes care of itself all alone. We don't have to do anything on our end.

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    ProcessTransparency

    Reviewed Aug. 15, 2017

    I feel that National Debt Relief program has been the best solution for me. They have kept me up to date with my progress and my debt is coming down very well. I would personally recommend this company with a glowing reference.

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    Customer Service

    Reviewed Aug. 15, 2017

    So far so good, but I do have concerns how the reporting to the credit bureau is reporting the balance. They report the remaining balance not the settlement amount. Also there's nothing in writing about the settlement amount only what I was told via email and account lookup. I need better verification.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 15, 2017

    After talking with and researching companies, I am happy that I chose National Debt Relief to start a debt resolution program. Initially, my conversation with the specialist was very informative, professional, and he was not too pushy. He was knowledgeable with what his company offered and answered all my questions thoroughly so that I was able to make an informed decision. The financial advice given made sense, there is transparency and I am able to maintain control of my account. Whenever I needed additional clarification on any matter, I was able to get them immediately. Most of my communications were done via email and I was very surprised and satisfied with the prompt responses. Whenever I chose to make a call, my specialist always made time to speak to me. I will definitely recommend National Debt Relief to anyone who wants to reclaim their financial freedom and be free of debts.

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    Reviewed Aug. 15, 2017

    Have not been helping in resolving my debt that was just a small amount. Now I have been summoned to go to court for a small amount of $458.76, when there is plenty available balance in the National Debt account to pay this. Why have they let this get so far?

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    Staff

    Reviewed Aug. 15, 2017

    So far everything is going very well. I just think MY credit score has drop a lot so far. Thanks. The service personnel have done a good job keeping me in the loop. I hope to have everything Going my way in the next several months.

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    Reviewed Aug. 15, 2017

    Glad I got the right choice. I am happy and relieved. Good consumer services. Good feedback. Easy to use on online. I know my financial crisis will be solved next few years. I keep in touch with them often. I am deaf and I am grateful!

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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