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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 257 Reviews 50835 - 51035
    Verified purchase
    Customer ServiceProcess

    Reviewed Aug. 16, 2017

    Customer Service is excellence! I was informed, in detail, about every process every step of the way. You can call them anytime and they will always be able to answer your questions. Even during stressful times (the beginning when I my credit card companies were calling me daily, & towards the middle when credit card companies threatened to sue), National Debt Relief was there for me to guide me on how to deal with these issues and they all turned out a success. After 6 months of finishing the program, my credit is finally in "average" standing and I'm excited to be on track to obtaining good/excellent credit again. Thank you National Debt Relief to helping me settle my credit card debt and getting on a cash basis lifestyle, which was my original goal!

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    Staff

    Reviewed Aug. 16, 2017

    My experience has been great so far and the customers support personnel has helped me through some hard times by adjusting payments to meet my needs. I would recommend National Debt Relief. I look forward to becoming debt free and I only hope the people I talk to take me serious and follow my lead.

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    Reviewed Aug. 16, 2017

    The National Debt Relief gave me the opportunity to pay off a reduced portion of my credit card debt over a 45 month period. With two years to go before completing the program I am able to pay my bills without the worry I had before of not having enough of money. I am happy that I did not have to resort to bankruptcy and the stigma that is associated with that. I am satisfied.

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    Staff

    Reviewed Aug. 16, 2017

    Debt Relief has been very supportive and helpful in my family's time of need. All questions have been answered and they take the time to make sure I understand the answers. Debt Relief also makes the plan fit my budget even after significant employment changes for my wife and I. Any and all issues have always been addressed quickly and professionally!

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    StaffTransparency

    Reviewed Aug. 16, 2017

    They handle specific situations well. I never felt alone in a court situation that evolved out of the creditor waiting to be paid. They walked me through it and were fully supportive. I am glad I chose National Debt Relief to help me in clearing my debt all the while seeing my credit score climbing back up. You just need to have patience and stay loyal and consistent with your payments to see the results.

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    Customer Service

    Reviewed Aug. 16, 2017

    Whenever I have a question they're always there to answer. I have told a few friends about this company and how much they help and looking forward to see my credit where it once was. They always let me know when another deal is made to pay off another debt. I am always aware of what is going on.

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    Staff

    Reviewed Aug. 16, 2017

    I feel this company make it sound like a great idea. But in fact having a police officer come to your house with your kids watching to give you papers is not a good idea. We found a better company to go with what really works with us and our debtors.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    Very friendly & they speak English!! Can understand them when they call. I like dealing with them. They answer all my questions, and spending time with you on the phone. Don't rush you when you are talking to them, I like that. Would definitely recommend them to anyone that has debt issues.

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    Price

    Reviewed Aug. 16, 2017

    Debt is real hard to get out of but they give you hope. You understand what you're in for from the beginning and involved in every decision. There are no surprises. You are guided and informed. They are on your side and have your best interest.

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    Verified purchase
    Customer Service

    Reviewed Aug. 16, 2017

    So far this has been a seamless process with excellent customer service. I am finding so much relief with their help to get out of debt after my 100% disabled Veteran husband had to fight with the VA to get benefits for 2 years which affected us financially in a very negative way.

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    Staff

    Reviewed Aug. 16, 2017

    I was looking into debt consolidation and I came across National Debt Relief. I was helped by Andrew **, and he was very professional and attentive to all my questions. I don't remember the verification person but she was helpful also.

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    Staff

    Reviewed Aug. 16, 2017

    National Debt Relief is a very professional company. All of my debts were resolved quickly and efficiently with a reasonable monthly payment. They were understanding and interested in servicing their client's needs. Very pleased with this service and recommend them to everyone.

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    StaffProcess

    Reviewed Aug. 16, 2017

    NDR is a great company who works hard for their clients and listens or their needs. We never dreamt the process would be so easy and now after only 6 months we are debt free thanks to NDR! Thank you NDR for helping us get out of debt and restoring our peace of mind over our finances! We will forever be grateful!

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    Reviewed Aug. 16, 2017

    Actually haven't had any debt relief as of yet. It's is hard with the creditors calling or sending letters stating they do not negotiate with any debt relief companies so that is the down side. However; that was told to be expected. So my feedback as of now is not to beneficial for that its only been since May for me.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    Pleasant, professional, compassionate. Our experience with them has been positive. They keep us updated on our progress every month. If we call them, they can locate our information right away no matter who is on the phone. Their security also seems good as they always verify to make sure we are who we say we are.

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    Process

    Reviewed Aug. 16, 2017

    Everything has gone really well! Happy with the progress! At the beginning I was really nervous. I was hesitant but now I know there was nothing to worry about. Thank you for all the hard work and keeping me informed throughout the whole process.

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    StaffTransparency

    Reviewed Aug. 16, 2017

    Every interaction with National Debt Relief has been professional. They take the time to explain every step in detail so I'm clear on what is happening and what to expect. I have been pleased with the service I have received and the settlements.

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    Staff

    Reviewed Aug. 16, 2017

    NDR is very responsive and works tirelessly to get to the goal; very good experience in working with them. Was skeptical at first that they could do what I needed and they came through with flying colors. Would definitely recommend!

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    Staff

    Reviewed Aug. 16, 2017

    I never thought I would feel so peaceful knowing that National Debt Relief is working with my creditors to work something out to settle my debt. I'm so happy I chose to join the team to succeed. It has not been easy but I will get there eventually.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    So far initial calls have been positive and I look forward to turning our credit around. They gave me a sense of relief. We feel like we now have a starting point in which to stop the harassing phone call and letters. Although the past two years has given us many challenges I believe that we finally have some help on the way.

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    Reviewed Aug. 16, 2017

    I am not happy with any of the outcomes they have negotiated with and of my creditors so far. They tell you they can do this for you but when it comes down to it in end with a creditor, you come out paying the same if not more after their fee is applied.

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    Reviewed Aug. 16, 2017

    I was told it typically takes 1 month to come to a settlement with the Credit Card companies and that this would be a simple process because all my creditors are people that National Debt work with regularly. Nothing has happened to date.

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    Customer ServiceStaffProcess

    Reviewed Aug. 16, 2017

    We have only been in this program for a few short months, however so far the customer service has been wonderful! The staff is always so helpful and responses have been quick! I was apprehensive at signing up in the beginning but the rep on the phone provided us with a lot of information and eased us in letting us know that we were making the best decision to become debt free!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 16, 2017

    My husband and I just joined. Doug ** was very friendly and knowledgeable regarding NDR. He explained everything that was needed from me. Once I received the welcome call, the person I spoke to regarding this was also very knowledgeable. I would recommend this to a friend or a family member.

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    Staff

    Reviewed Aug. 16, 2017

    National Debt has helped me handle the mistakes I've made in my finances. They took charge, eased my stress, and resolved three of my accounts in less than a year. They keep me informed, and help me make decisions on settling debt. They are friendly, courteous, and prompt! Great company to work with!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 16, 2017

    Very professional. And very attentive to my questions. The call lasted longer than anticipated, because of my questions. But she seemed to know what she was talking about, and made sure to explain things as detailed as possible. Definitely give her five stars!

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    Javerna increased rating by 3 stars.
    After a positive interaction with National Debt Relief, Javerna increased their star rating on Nov. 29, 2017.

    Updated review: Nov. 29, 2017

    At first I thought it was going to take forever but I have been in the program since July and they have already negotiated 3 of my bills. You just have to wait for about 3 months before the credit cards will negotiate. I am going to be debt free in no time.

    Original Review: Aug. 16, 2017

    I am still waiting to see if you paid any of my debt off. I guess it takes a while before they start so I haven't seen anything and I've been doing this since July and this is almost September. I will review again later with how I feel about National Debt Relief.

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    Staff

    Reviewed Aug. 16, 2017

    I have been very satisfied with National Debt Relief from the beginning. They are very professional and understanding. I have not worried about their service or bill collectors calling me. I will certainly be glad when it's all completed. Again thank you so much.

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    PriceStaffProcessTransparency

    Reviewed Aug. 16, 2017

    It was an easy, stress free process. Everyone I spoke with at National Debt Relief was kind, and explained everything in easy to understand detail. I would suggest National Debt Relief to anyone going through financial hardship. They are trustworthy and affordable.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Aug. 16, 2017

    I called and they had everything set up right away. When I speak with customer service there is always someone that answers immediately. Only issue really so far was when I called to find out why I had not received new mailing info and Global Client Solutions had not contacted me it ended up someone had my address incorrect in the National Debt Relief database. I called many times to try to find out what the issue was and finally someone figured out my address was entered wrong. So basically no one was really listening to my issue, customer service was just very quick to get me off the phone. But the program seems to be running smoothly for me.

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    StaffProcess

    Reviewed Aug. 16, 2017

    Outstanding Service. From the first contact with an NDR representative the professionalism of the company was evident. Each contact continued the professionalism and demonstrated their knowledge of the company and the procedure that was to be followed in the program. We have been in the program about a year and are completely satisfied with the results so far.

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    Verified purchase

    Reviewed Aug. 16, 2017

    Thank you for helping me get all of my creditors under one loan. I was amazed at how much National Debt was able to cut my debt in half... thank you so much. So exciting to know I will be debt free in three years!

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    Verified purchase

    Reviewed Aug. 16, 2017

    Needed to know when you are getting my bills paid off for me so I can get my credit score up. Was glad to see one of my bills are being paid off and the rest will be soon be paid off. Let me know when the bill is paid off by sending me a email each time you pay a bill off. Thank you.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 16, 2017

    NDR has helped me in my time of need. They have great communication along the way and are easy to reach when I need to speak with someone. It's nice to have a team on my side working out the details and negotiations for me. I just make my monthly payment and I'm done!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 16, 2017

    I would recommend anyone to use these services. I am happy so far with my experience. I only have a few more accounts that need to be settled then I will be debt free. NDR has been very helpful when I have questions they always answer them right away. The communication is excellent.

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    Verified purchase

    Reviewed Aug. 16, 2017

    National Debt Relief did what they said as far as communicating with the companies on my behalf and settling debt in a timely manner which was great... However I felt very misled when I was hit with a ton of fees and added payments at the end of the program. Even after all my debts had been settled, I owed NDR several thousand dollars. It was my understanding that the monthly fee added to one of my payments was the NDR fee. That's not how it was. I paid that fee every month for almost 2 years and after my program was complete they informed me of the other fees owed.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    Currently National Debt has done the job they told me they would do. They have paid off some of my debt and they answer my questions. The only annoying thing is the number of times a week we get an automated call from National Debt stating if we want to speak to a representative. We will call if we need to talk. Thank you for helping us out.

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    PriceStaff

    Reviewed Aug. 16, 2017

    The NDR customer care really lives up to their service. I'm very satisfied with how the company worked to consolidate my debts and for me to be able to pay them with an affordable amount. The ones who negotiated for my debt were able to come to an agreement with my creditors. NDR kept me updated regarding the negotiations and would seek my approval for every negotiated amount. Thank you very much for your great help. I will surely recommend your company to a friend who wants to be debt free like me.

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    Staff

    Reviewed Aug. 16, 2017

    The service has helped out in dealing with my debt. The personnel are always friendly and professional. They do well, taking into account that they are dealing with lenders only intent on obtaining their profits, such as DISCOVER. National Debt Relief also stepped up with legal aid when a lender decided to sue.

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    Staff

    Reviewed Aug. 16, 2017

    The lady was very nice and answered all of my questions. She was very helpful. Still waiting to see how my debt gets paid off. I have been in the program for almost 2 months. Can't wait to be debt free.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    Excellent service and communication was great. Both employees were extremely helpful. The follow up was helpful. My wife and I did not know what to do and your highly rated and accredited service was an answer to our prayers. Hopefully, this debt will be taken care of sooner than scheduled.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    Customer service representative was very informative, understanding, in regards with all questions and information concerning my account. Very much satisfied with services rendered by your company. The willingness of staffers to assist and their knowledge of topics and issues in regards to my account is commendable. Again, I'm grateful for making to decision to utilize NDR and its services.

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    Verified purchase
    Process

    Reviewed Aug. 16, 2017

    All good. I have found your program has given me positive stress/financial relief. I am still working on money management. I have been working on paying off all other small credit cards. I did receive letters from credit card companies that were not happy. Kohl's states I owe them $130? Thank you.

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    Customer ServiceStaffProcess

    Reviewed Aug. 16, 2017

    My wife and I are very satisfied with the service that National Debt has provided us. The ND associates have been courteous, respectful, and patient. They have been there every step of the way to answer questions and walk us through the process. Thank you folks.

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    Verified purchase

    Reviewed Aug. 16, 2017

    These guys have help me out tremendously, I am so pleased with my results so far. On my own I would not have been able to get out of debt in this amount of time. I would recommend this service to anyone who's trying to become debt free and to relieve some stress. Thank you all for everything.

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    Customer Service

    Reviewed Aug. 16, 2017

    Right now I am dissatisfied, I didn't think it would take this long to contact my creditors. I receive calls all the time from my creditors and it is nerve wrecking. Maybe when National Debt Relief really starts helping I will be more satisfied.

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    StaffProcess

    Reviewed Aug. 16, 2017

    I encourage people who are in debt to seek help from NDR. My experience with them was amazing. They did exactly what they said they will. I am almost done with only two more payments to be debt free. I could have not done it without them. My debt was cut into almost half, and it took less than 4 years to completed. I will always be grateful to them for their service. I would definitely recommend anyone to the program - it's worth it.

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    Verified purchase

    Reviewed Aug. 16, 2017

    National Debt Relief has helped me in cutting down the amount owed on my credit card debts and personal loans has been such a lifesaver. I would recommend them to anyone needing assistance in cutting down in repayment of debts.

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    Customer ServiceStaffProcess

    Reviewed Aug. 16, 2017

    On every occasion that I have called NDR for assistance, I have been met with courtesy, prompt information, and helpful instruction on how to proceed with the debt relief program. They have helped me through the difficult process of resolving my debt.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 16, 2017

    They are understanding explain what they will help you with and what it will take to get you back on track. Will answer any questions and will explain what they are doing and very friendly and consistent on how the program will work. Would recommend them to anyone who needs help.

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    Reviewed Aug. 16, 2017

    Debt consolidation did more than I could of ever dreamed getting me out of debt. I would recommend them a 1000 times over. If you ever find yourself in debt, use this company. They dealt with all my creditors and the only thing I had to do is give them a monthly payment I could afford.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    So far it has been a good experience. Good customer service. I am very happy with the company. They always help me with any questions and concerns. Giving peace of my mind that I will soon will become debt free.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 16, 2017

    Honest, informative and helpful. It has taken the burden of how to get out of debt by offering a viable solution. When I have called with a question it has been answered and clearly explained. Employees have been understanding and offered solutions in a friendly business like manner.

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    Staff

    Reviewed Aug. 16, 2017

    When talking with the team they are very helpful in answering any questions I may have and resolve them very professional. I would recommend them to anyone who is interested in getting out of debt and your monthly payment is set at the amount you are able to pay them.

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    Customer Service

    Reviewed Aug. 16, 2017

    You made my day when we settled with JC Penny. Big Load off my back please continue. Also thank you for always taking care of my needs. I always have questions and you answer them. Thanks again. I will recommend you to my friends and family and anyone who needs help.

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    Staff

    Reviewed Aug. 16, 2017

    Each time I have had contact with someone at National Debt Relief, they are courteous, patient and professional. My financial situation seemed gloomy but dealing with the people at National has given hope that one day I will truly be debt free. It appears that they really care about helping people. Keep up the great work and thank you!!!

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    Reviewed Aug. 16, 2017

    I have been using them for less than a year and two my Credit debts have been settled. It takes time to pay these debts off but now I can rest at ease knowing they are being settled and have my own money to spend without a heavy burden. Thank you National Debt Relief!

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    Staff

    Reviewed Aug. 16, 2017

    So far it is good. I will have to see how the program works for me as time goes on. The people were knowledgeable and friendly. Very informative and nice. I am looking forward to see how this helps me financially in the future and present. Thank you.

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    Process

    Reviewed Aug. 16, 2017

    I have been enrolled for about two months now with NDR! The process went really smooth, and very helpful. I can sigh that eventually I will be debt free! All thanks to NDR program! If you are looking to also give it a try you have nothing to lose!

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    Lola was my contact to get me started and signed up for Debt Relief. The ease of conversing and getting my questions answered was so easy and the transition was just a matter of about 45 minutes. The confirmation call was within 24-48 hours and only took an additional 10-15 minutes to verify all information and correct any mistakes. I recommend listening and writing things down as you go with your first representative as this makes the transition much easier and accurate. I give them 5 stars!!

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    Transparency

    Reviewed Aug. 16, 2017

    Nothing has really happened so far. But I have not received any updates about anything. I am not even sure if this is how it works. Have been set up with draft and money is being taken out, but have not received info on how negotiation with companies are going to help consolidate my debt. They kind of leave you in the dark. All the while getting harassed by the creditors. I hope it works for my sake. Or I have seriously messed up.

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    Reviewed Aug. 16, 2017

    I was and still really not understanding how the payments are working - they still have not came to any conclusions of the settlement for other cases and card. I pay every month and I still don't see any progress since the beginning - I show nothing in the account for the banking but I'm paying almost 500.00 a month!!! I have asked for a break down in writing several times -- HAVEN'T RECEIVED YET -- am I wasting my money on this - and come 2 years later I still have those bills trailing me.

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    StaffProcess

    Reviewed Aug. 16, 2017

    Program has been good for me. The staff is very professional and eager to help in any way. They are very easy to get in touch with and are willing to assist in any way possible. I would recommend this program to anyone that needs help getting your finances in order.

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    Customer ServicePriceStaffProcess

    Reviewed Aug. 16, 2017

    I first spoke with Salvatore ** & he was very helpful getting us get started with the application process. He was very informative & helped us a great deal. Very professional. The welcome call was also informative & easy to complete.

    Updated on 06/12/2018: My experience with National Debt Relief has been good so far. I liked the way they had the process laid out and since then, we’re happy. We're in the middle of the program now and approaching the final road. NDR was able to work with me on my payment plan and the cost seemed fair to me as well.

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    Reviewed Aug. 16, 2017

    It took us a little over 3 years to get several credit cards paid off. Thank goodness for choosing National Debt and I'm seventy years old so its payments I could do without. We have payments for medical supplies we need and car repairs so I'm very happy we chose National Debt.

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    Customer ServiceStaffProcess

    Reviewed Aug. 16, 2017

    The process of contacting National Debt Relief was indeed very frightening. Their agent, Sue, was excellent at explaining our options. She was exceptional at explaining their program to us. The only regret I have is the immediate loss of my credit rating. Had I realized it was going to be so severe & so damaging, I might have given more thought into entering this program. The deep concern I have is - how long will it take to see some benefit from this program & how long will it take to see some corrective action for re-building my credit score? It would be helpful to receive an update once in a while from National Debt Relief to let me know how they are doing in dealing with my creditors. National Debt Relief did offer an option other than bankruptcy but the collateral damage to my credit has been devastating. It would be nice to hear from them once in a while just to let me know this nightmare does have an end to it. Thanks.

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    Staff

    Reviewed Aug. 16, 2017

    My experience with National Debt Relief has been such a great experience. At the moment, I do not have any regrets for using them to help me with my debts. They have been such a big help to me. I'm not sure where I would be if I hadn't got involved with their services.

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    Verified purchase

    Reviewed Aug. 16, 2017

    It was really wonderful hearing from National Debt Relief that my first credit card was being paid off. I have more to go but hearing about the first one was a relief. I thank you for your support with helping me pay off my debt.

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    Reviewed Aug. 16, 2017

    Mostly since I started in March it is gone smoothly. On occasion I've had to lower payments with the help of National Debt Relief. I received a call fairly recently that they negotiated one. Very happy about. I'm hoping to resolve my credit problems in three years or less.

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    Staff

    Reviewed Aug. 16, 2017

    Everyone that we have worked with at NDR have been wonderful. My husband and I were really upset with ourselves for letting our debt get so out of control. Everyone has assured us we aren't the only ones that have been in this predicament. We're now proud of ourselves for seeking help to correct our mistakes.

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    Reviewed Aug. 16, 2017

    I have been paying $397 for two months, have gotten late fees added to my accounts and my credit score is declining. Just want to know when negotiations are completed and my debt is being paid. It is very stressful. Just want to know I am on the road to no debt.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 16, 2017

    Although I have had great customer service over the phone. I still feel apprehensive about the process as I receive no feedback on the process and I am getting hundreds of calls from creditors. Also there is no definite schedule on payments being withdrawn so have now been overdrawn in my bank account twice which can lead to problems with my IRS payments. Would like clarity and feedback on the status of progress. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    Everyone in the debt relief has been very helpful towards me and kind. I really appreciate that they answer all my questions and that they always call me to notify me if anything changes on my account. It's great and I recommend it to all of my friends and family.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    Great customer service. Very easy. Very helpful. I would recommend to a friend. All my questions were answered. I feel very comfortable using this company and I'm proud. I'm very excited to get out of debt in 42 month. Without you all, I wouldn't be able to. Thank you for all the help.

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    Reviewed Aug. 16, 2017

    I have found my experience with NDR exceptional. They resolved my debt problems professionally and without my feeling ashamed. They keep me informed every step of the way. I have already recommended them to more than 1 friend. They helped me get my finances in order.

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    Customer ServiceStaffProcess

    Reviewed Aug. 16, 2017

    I have been satisfied with the process, however it is taking a very long time. I am in year three and seem to kind of be at a stand still. The staff have always been very professional and helpful when they call me or when I call them to discuss progress. I do like the new features they have added, such as having settlement information in an email for me to review and approve. They have successfully negotiated with 4 creditors but I feel as if my last creditor is being dragged out.

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    Reviewed Aug. 16, 2017

    Of the 3 co.'s Pacific Debt Relief, Freedom Debt Relief... I have had more support from National Debt Relief! My question for National Debt Relief is: can you help me with the Three Credit Bureaus to update their records of those creditors I have paid off and those creditors I am working with to pay off my debt with them???

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    Reviewed Aug. 16, 2017

    Excellent. Work very hard to help their clients. I stopped receiving notices and in no time my debt was being negotiated. National Debt keeps you up to speed on your case but don't bother you. They just get your debt negotiated at a much reduced payoff. Easy to use and up to date website.

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    Reviewed Aug. 16, 2017

    Finally, they are doing what I asked them to do. At first I thought they was never going to get around to the bills I gave them in the first place to handle. They was handling things over seven years old, that I never gave them and that upset me.

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    Staff

    Reviewed Aug. 16, 2017

    National Debt Relief wasn't the first consolidation company I contact but National Debt Relief has the most professional staff and they figured out a way for me to make easy payments on my budget and keep me posted every time they're getting closer to a settlement.

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    Staff

    Reviewed Aug. 16, 2017

    Informative and I needed to approve before they would settle. It saved me quite a bit of money. They have been doing well with all of my accounts and keep me informed. The terms that they seem to work out are very good - only once in the past 2 years have I not agreed to the original terms and they worked on it to get it to where it needed to be.

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    Staff

    Reviewed Aug. 16, 2017

    I have had a very judgment free helpful experience thus far. The representatives are always very friendly and understanding. Two accounts have already started to dissipate, I could've never done that on my own! I would recommend this program to anyone looking for help getting out of extreme debt.

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    Customer ServiceTransparency

    Reviewed Aug. 16, 2017

    I don't know what's going on. We are getting notices from the credit card companies and the accounts have been closed but our Credit rating has gone down 200 points. Have you even contacted them or are we supposed to tell them what we are doing. There is no real communication here.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    I am so thankful for this company, with their help I was able to get my debt handled. Nice customer service and even if you have problems with your monthly agreement they work with you. I appreciate them a lot, I recommended them to a friend already and she is getting help too.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    I have had no bad experience, when nowhere to turn NDR was here for me, they had compassion and were very professional, they have already settled with a few of my creditors and I know they will continue to do so. I get excited when they call me. I enjoy talking with them.

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    Reviewed Aug. 16, 2017

    My experience has been rather good as of tonight. They have helped me with the creditors to lower my pay off. I think that they have paid one in full and another almost paid with I believe three or four to go.

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    Reviewed Aug. 16, 2017

    I have mixed feelings. I have 7 creditors and I have settle 5. My problem is the 2 not settled were the 2 I wanted settled first cause my husband on those 2 and they affect him. Then so I put extra money in to settle Umpqua and guess what they didn't do it. Settled one main and took a big payment for it so nothing left over. Wow they don't listen and now both my husband and my credit shot when if they would of listened mine would just be shot. So I am upset.

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    Customer ServiceOnline & AppStaff

    Reviewed Aug. 16, 2017

    The staff is excellent, the website is user friendly so you can stay on top of your account. I love the service request option and the fact that there are several ways to communicate. Fax, email or phone they are great. Thanks.

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    Staff

    Reviewed Aug. 16, 2017

    I don't have much to say but just this one thing, if you're ever in trouble with your credit, I highly recommend you ask for their help immediately. They are the best, they have first class customer representative, and they always keep in touch with you in every step of the way to help you become debt free...

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    Customer ServiceTransparency

    Reviewed Aug. 16, 2017

    I really appreciated NDR quick turn around. I submitted an online interest and I received a response the same day. The online information was accurate and up to date. The website was easy to maneuver. I would recommend NDR to my family and friends.

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    Reviewed Aug. 16, 2017

    When I signed up for National Debt Relief I was in way over my head in debt. This organization not only helped get rid of all my debt (with the exception of my car payment), they did without judgment or harsh criticism. It was a relief to have my debt paid off.

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    Staff

    Reviewed Aug. 16, 2017

    They were able to help me with my debt problem and broke down what I needed to do in a simple way I can understand. Sending and receiving documents to them was easy and they were able to talk to my creditors to my bring my debt down to a manageable reason.

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    Reviewed Aug. 16, 2017

    I am quite Satisfied with my experience with National Debt. They have contacted me each time they had made a connection and the terms of the payoff. I definitely will recommend to others. So far I am satisfied with what has been taken care of as of today. 8/15/2017.

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    Staff

    Reviewed Aug. 16, 2017

    It has been a pleasure dealing with Gary and Christina. They have helped ease my mind and started me on a better financial footing. It's been a long two years and hopefully we can recover with the help they are offering.

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    Customer Service

    Reviewed Aug. 16, 2017

    I wish we could do more via email. I work different crazy hours so never have time to call when open. It makes it hard to communicate what is going on and the importance of some of the accounts. Maybe have some later night hours for help with communication.

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    StaffProcessTransparency

    Reviewed Aug. 16, 2017

    Very professional service. Would highly recommend to anyone. Our specialist explained everything in great detail. Entire process went as smooth as possible. We were very pleased with it from start to finish. Again, would not hesitate to recommend them to anyone. Top notch!

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    Staff

    Reviewed Aug. 16, 2017

    I am very thankful for the help of NDR. I am one of those people who struggles finding a solution; however, I feel relieved that things will be better from now on. Job well done and highly recommended to anyone.

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    Staff

    Reviewed Aug. 16, 2017

    Very personable and professional individuals. It took them no time for my first settlements. When I could not make a monthly payment, they were happy to work with me, by either letting me defer (advising me though of possible consequences), or making payment arrangement to make up the deferred payment.

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    Customer ServicePriceOnline & AppStaffTransparency

    Reviewed Aug. 16, 2017

    One of four debts settled so far, they do keep their word, and what they say they do they will do. Website is poor design and customer interaction could be much better considering they are working with people at a highly emotional time. Of course anyone can settle their own debts with any company, but due to a sudden life changing event, I was not in the mood to do it for myself. The good thing? The money I put in is mine and at any time I could pull out and do it myself if I so choose. Fees seem high but then I think about how high full price would have been and I am asking them to do this for me, so they deserve the fee. My biggest complaint is the lack of communication to keep my level of comfort up, and then the poor website experience. The reason I went to them, however, is going as expected and I thank them for that.

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    Reviewed Aug. 16, 2017

    My life is more what a retire person should be, because of National Debt Relief. My debt was more than my retirement check, they found away to make my check work and still be able to live fuller. They handle the hassling phones, collection agents. They did just what they said and for me more.

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    Reviewed Aug. 16, 2017

    I have had great experience with National Debt Relief. I joined them April, 2016 and all my debt that was listed with them has been settled and I have been set up with a Lending Co. and in 18 months I will be debt free with the balance left. I was very pleased with the way things were handled. Thanks.

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    Process

    Reviewed Aug. 16, 2017

    In Summary: $11,500 in total debt spread across 4 or 5 credit cards. They negotiated with the creditors on my behalf, some take a little longer to get on board with the consolidation program however, I had a very reasonable, and manageable monthly payment, but unfortunately I had additional medical, legal, and everyday expense arise, and my only option was Chapter 7. Trust me the program works, but for me loss of my job and the inability to work forced me into my only option. I would definitely recommend this program.

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    StaffProcessTransparency

    Reviewed Aug. 16, 2017

    I was very happy with my outcome. They really understood what I am going through. Jeff was great. He explained everything very well to me. Michael was great too. I had a lot of questions and Michael answered every single one of them. I would recommend this program to anyone. Thank you.

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    StaffTransparency

    Reviewed Aug. 16, 2017

    My experience with National Debt has been so reassuring. Each person I've talked with has been polite, understanding and helpful. They have always put an effort out to help me understand the status of my debt and to keep up the good work. They have also made it clear, in a polite way that I shouldn't get in this situation again, I think each client should be reminded of this, as the power of advertising and charging is so influential.

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    Staff

    Reviewed Aug. 16, 2017

    I am a client. About 2 weeks ago I called to advise the National Debt Relief about my husband being out of work. He was laid off due to company financial situation (lack of funding from NASA). The person I talked to told me that I have to keep paying the same amount ($ 1470.00 ) per month. We are now only on SS, and about to lose our house to foreclosure. It has been almost a year for sale. Need an agent to contact me. Thanks.

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    Customer Service

    Reviewed Aug. 16, 2017

    Friendly customer service, simple process. Good follow up from customer service. I am new to the NDR but am happy so far. I would recommend National Debt Relief service to anyone I know that is going through a similar situation.

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    Reviewed Aug. 16, 2017

    National Debt Relief takes their sweet time at the end of the program. They take more money from me than they need to close the last account. They are not helpful in resolving the issue. I was told that there wasn't anyone I can talk to about negotiating my account. I don't understand why it's taking so long to resolve the last account. There is more than enough money to resolve the account and pay it off, but they don't seem to care. They just keep taking my money.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    My experience with National Debt Relief was nothing but professional, easy, productive. My Rep always followed through on phone calls that were set up and emailed me all the documents he said he would. So far I have nothing but wonderful things to say.

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    Staff

    Reviewed Aug. 16, 2017

    I am very excited that my debt is being settled & paid. It has been very distressing to feel helpless and not know where to begin with climbing out of debt. I was unemployed for 7 months last year and am finally getting back on my feet. Creditors are still calling, but only a few (Moneytree & Lendmark). I feel I will be able to deal with credit issues better in the future because of help from National Debt Relief. Allotting a certain proportion each pay period has made me realize how it should be in the future when I am debt free. Thank you for such great service. I have told all my friends about National Debt!

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    PriceTransparency

    Reviewed Aug. 16, 2017

    I am grateful for the help I have received from NDR. If I have one suggestion it is that I would like NDR to contact me every three or four months to bring me up to date on exactly how my account is doing, how much debt I have eliminated, how much further I have to go and what my costs have been. For example a couple of months ago I had to change my payment to NDR; did that cost me extra to do that? Did that lengthen the time I still have to go in my payments, etc? I think you should be totally transparent with your clients about these matters and hope you would be so with any people I recommend. Please let me still learn those answers if you can on those same questions. Thank you so much...

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    The Sales Team and Customer Service were always knowledgeable and understanding of any issue that was addressed! Any changes that occurred, was prompted with a phone call, including a follow-up email, just in case you missed their call! Keep up the Good Job!

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    Staff

    Reviewed Aug. 16, 2017

    My experience with NDR was extremely positive. The representative Ivori ** was quite personable. She put all my fears to rest and made the overall experience comfortable. I would definitely recommend NDR to a friend in need of resolving any debt issues. Thank you NDR.

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    Customer ServiceStaffProcess

    Reviewed Aug. 16, 2017

    I was very apprehensive to even call and speak with someone regarding my debt since I was the person solely responsible. I've always been able to manage money well and budget and have a successful career but unfortunately I've had a series of bad events happen in the last year that have caused me to fall behind on bills and I didn't want to file for bankruptcy because in the future I would like to purchase a home. A Coworker recommended NDR and I couldn't be more pleased with the customer service. Steve ** completely answered all my questions and put me at ease. He made sure I was fully knowledgeable about how this program works. I've only signed up today but I already feel so much more relieved and not trapped knowing that my debt will go away in time and that my future looks very bright.

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    Customer ServiceProcess

    Reviewed Aug. 16, 2017

    The whole process seems invisible. I do not think there is a solution with my concerns. Except completing all the paperwork I have not heard a word from any members of this organization. I see my money going into an account but I have no idea what is happening except I get phone calls all day long concerning credit card companies. I would be so happy if there was some type of interaction by this company to resolve my issues. What I am saying is that I am not a happy customer.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    Great to have a group like this help handle my debt so I can get back on track. Customer service is awesome. Thank you for helping me out. I was not making ends meet so I made a phone call to National Debt Relief and they took the bull by the horns and started helping me get out of debt.

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    Reviewed Aug. 16, 2017

    I am delighted with this company because I had given up hope in coming to terms in solving my debt and all the companies I would apply to would deny me. When I was contacted, the application process was short and fast. I can not still believe I was approved and am in the process of starting to pay my debt.

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    Customer Service

    Reviewed Aug. 16, 2017

    They have a great customer service and try their best to help with the economic situation their customer is going through. They have a representative call you to notify when they have settled a debt and they even email you in case they don't reach you.

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    Customer ServiceStaffProcess

    Reviewed Aug. 16, 2017

    Jeovany ** was very thorough, very knowledgeable on the topic, and courteous throughout the process. His professionalism was absolutely on point. I was amazed at how quickly and smoothly he was able to get me started as a new client with National Debt Relief. I feel secure in knowing there's a team of professionals who know how to handle debt and give me a step-by-step process as to how to get it paid off and keep it off. Definitely deserves a 5 out of 5 stars!

    The welcome call team was absolutely phenomenal! Very professional and was able to get me the information I needed in a very quick and efficient manner. I was taken through all the information step-by-step and made sure I knew how the program worked, where I could go if I had any questions or concerns, or if I ran into any issues. Deserves a well earned 5 out of 5 stars as well! Two thumbs way up!!!

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    Staff

    Reviewed Aug. 16, 2017

    National Debt Relief has been a pleasure to do business with. Everyone is friendly and they all have made my life a lot easier. I would recommend National Debt Relief to anyone who is at the end of their rope in debt and unable to see a way out. Thank you very much for all your help.

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    Staff

    Reviewed Aug. 16, 2017

    Very informative agent. She was patient and nice. This is a tough situation for us and this process was made easier by your agents. Thank you for providing this valuable service. I will recommend it to anyone who is in a similar situation. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    Every time I call to ask a question, everyone is so friendly! It is very refreshing having such friendly derby, especially since this is a difficult time for the customer. I would recommend friends and family if they ever find themselves in debt.

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    Reviewed Aug. 16, 2017

    I have paid thousands but do not see payoffs as fast as I like... One creditor has a collection on my report. I want to get this behind me as quickly as possible. Why is there a collection on my report if a payoff amount has been negotiated... Very confusing.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    I'm very pleased with the professionalism of the entire staff. They let you know what is going on with your account. I would recommend them to my friends and family. Great customer service. They also notify you when your account is settled.

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    Transparency

    Reviewed Aug. 16, 2017

    My enrollment with the National Debt Relief went smoothly. Theresa ** is great. I was a little hesitant at first but she explained everything upfront with no sugar coating. Now, I just have to wait for a few months for my debts to be settled once and for all.

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    Reviewed Aug. 16, 2017

    So far the program seems to be working and several creditors agreed to work with National Debt. I look forward to the day monthly amount starts to get lower. I have another huge unexpected debt but I cannot add at this time due to payment going higher.

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    Customer Service

    Reviewed Aug. 16, 2017

    I'm rather pleased in general. When I've called it's been great. But I would appreciate more calls/emails re progress. Even if there is none I'd like to know that. It's been a couple or three months since I've heard anything.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 16, 2017

    Really great customer service. I appreciate the time the service reps take to explain everything. My debt is in the process of getting paid off. I am thankful I found this service. I would recommend this to anyone who is in need of this service.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    I've been in the program for a little over a year and have 3 of my 4 creditors resolved. In the end it is going to save me close to $3,000. When having any questions, the customer service team is readily available. I don't have a complaint about this program. I am glad that I took the leap to doing debt consolidation, best decision I have ever made. Yes, it has hurt my credit for the time I am in the program, but it's better than me struggling month to month to make the bare minimum of my payments.

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    Transparency

    Reviewed Aug. 16, 2017

    The National Debt Relief did work, as National Debt is a nationally recommended and recognized among most creditors. It made that negotiation proceeds smooth. National Debt Relief as an organization wasn't very clear on a few things and the follow up process had some mishaps in communication. Other than that I am satisfied with their service. Thank you!

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    Process

    Reviewed Aug. 16, 2017

    I am halfway through the program and I am very happy with the service. I see my credit score rising. If I get anything in the mail from a creditor I just fax it to the legal department and it is taken care of for me.

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    Reviewed Aug. 16, 2017

    So far my experience has been 110 percent Positive, you have settled one account, and Ryan assures me the other four are in the process of being settled. I am very pleased and will recommend your services to anyone else I talk to that might need them???

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    National was always there to assist and answer any questions I had and the customer service was very friendly. Thank you for helping me pay off my debt. It has been good experience and I feel wonderful! I am excited to be on this new journey debt free. Thank you National Debt Relief.

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    Reviewed Aug. 16, 2017

    National Debt Relief has gotten me and my family on a path to success. We already have a few of our debts getting paid off and we just started! They worked with us on our monthly payment and now we can actually get to afford our dream home. Thank you National Debt Relief!

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    Customer ServiceStaffProcess

    Reviewed Aug. 16, 2017

    When I first called I was an emotional and financial mess. I wish I could remember the name of the man I spoke with. He was wonderful! I hung up the phone feeling less stress and no longer overwhelmed with my situation. That was 3 years ago. All the way through this process, every person I dealt with was amazing. Y'all pretty much held my hand with a lot of patience. I am now near the end of my journey with National Debt Relief. It was painless... they made everything so easy for me and I can never thank them enough for saving me from bankruptcy, and saving me a LOT of money!

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    Reviewed Aug. 16, 2017

    It's ok. I feel overwhelmed with the payments and feel like this would not end it up. I guess I didn't understand well how it would work. I had to get other credit card and I have another debt, so it's not really helping me.

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    Customer ServiceStaffProcess

    Reviewed Aug. 16, 2017

    The experience of getting started was very simple. The welcome call brought up an issue that was not mentioned at first. The issue being that I wanted to keep my bank, but also had debt with them. We just had to remove the debt that was with them and then were back on track to following the program. This experience is really overwhelming and it has been hard to get the debt down without having some help. Everyone gave me the sense that this was the right move and that it will work.

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    StaffProcess

    Reviewed Aug. 16, 2017

    My Rep was very informative and courteous; she treated me very well and confirmed that I made a great choice. The process was painless and both representative are great assets for the organization. I feel very satisfied that I will make my goal and become debt free.

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    Customer ServiceStaffProcess

    Reviewed Aug. 16, 2017

    Very polite and patient representatives when I asked questions. I would recommend this company to anyone who needs debt assistance or consolidation.

    The online and email and electronic forms and correspondence were very convenient and easy to use. Thank you to all who have helped to make this process easy and convenient.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 16, 2017

    Lauren - She was very helpful. She made herself very clear and answered any questions I had. She got back to me in a timely manner. It is bad enough that I am in this predicament. She did not make me terrible. The process took a little time but she made me feel valued.

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    Customer Service

    Reviewed Aug. 16, 2017

    I was waiting until after the process to review, but the emails won't stop so here's a lackluster review. Doing a great job with my debt. But think about letting people choose NOT to review or to wait until after the program. Thanks.

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    Reviewed Aug. 16, 2017

    This program helps me go back to my life since I'm debt free. I was able to manage my finances and not depending on credit cards. It was hard on the first few months but they help me to continue paying my monthly dues by being considerate. Thank you.

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    StaffProcess

    Reviewed Aug. 16, 2017

    Both Katie and Richard were knowledgeable and helpful. This was an easy process. So thankful that there are services like National Debt Relief to help people in times of hardship. I would definitely recommend their services to anyone having financial difficulties.

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    StaffTransparency

    Reviewed Aug. 16, 2017

    Everyone I spoke with was very professional and very personable. They answered all questions at every level. The information was easy to understand and explained in simple terms, but I was not talked down to. Finally, I have breathing room again in the finance department.

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    StaffProcess

    Reviewed Aug. 16, 2017

    Jason was very knowledgeable and helpful when it came to my concerns and questions. I really appreciated his willingness to speak with me multiple times so that I could research before committing to the program. I am really grateful for the patience and understanding that they had, all while making me not feel like I was a failure, which I felt going into this.

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    Reviewed Aug. 16, 2017

    I got sick and went through two surgeries but National Debt Relief came to my rescue. Have been with National Debt Relief for about ten months, and they have taken care of about 40 percent of my debt. I recommend National Debt Relief to anyone that runs into difficulty.

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    Customer Service

    Reviewed Aug. 16, 2017

    I have had a very positive reply from Nat'l Debt Solution. Everyone that I have talk with answer my questions or referred me to appropriate person. Answering with efficiency and accuracy. I haven't had to contact the company but two times since enrolling but each contact was with much experience and knowledge of your goals. Thanks for the assistance.

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    Reviewed Aug. 16, 2017

    Both my wife and I had been unemployed for six months. Even when we did get jobs, we were so far behind we ended up resorting to payday loans. Before we knew it we were in over head and didn't see any way out. That's when we contacted National Debt Relief. They have been fantastic in helping us get our finances down to one manageable payment a month. They have been able to negotiate on our behalf and reduced our debt considerably. We will be debt-free in about a year. That's a great feeling.

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    Staff

    Reviewed Aug. 16, 2017

    National Debt Relief have done a very good job with my account and all the people are very nice. I'm glad I found National Debt Relief so I could take care of my debit and live a better life debt free.

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    Customer Service

    Reviewed Aug. 16, 2017

    Since they haven't done anything yet but collect my money I cannot rate their performance. It's impossible to rate them, my creditors still call me daily. They should have a system that could prevent me getting those calls since they told me to stop paying those monthly bills.

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    Reviewed Aug. 16, 2017

    We are very happy with this path we chose. National Debt Relief has nearly cleared all our debt and helped keep them from bothering us. They also took on Discover when they filed a suit against us. We would recommend them to anyone that is in a bad debt situation.

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    PriceStaff

    Reviewed Aug. 16, 2017

    Before contacting National Debt Relief for help I felt like I was drowning in interest. After talking to my advisor I felt I was on my way to solid ground again. Thank you for the advice and always helpful, pleasant people on the other end reassuring me.

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    Reviewed Aug. 16, 2017

    Thank you for getting my finances back on track and on my way out of debt. National Debt Relief has been a great help to me and my family. I would highly recommend using this service when you have debt issues.

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    StaffProcess

    Reviewed Aug. 16, 2017

    I was in debt, so I looked into debt relief and my experience with National Debt Relief has been seamless. It was easy to join their program and the team members at NDR were very helpful and responsive. But my credit is going to go really bad.

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    Customer ServiceStaffProcess

    Reviewed Aug. 16, 2017

    I have a lot of credit card debts and I looked over some programs. National Debt Relief came up and it was rated by the Better Business Bureau. Everything that I've dealt with, with them, has been really good. They've all been friendly and helpful and they're able to help with any needs I needed help with. I've been able to get rid of a lot of the creditor calls. They're giving them the information that they've given me to give to them, so it's made my life a lot easier. Paying it off in an easier way has helped with my life tremendously. All in all, my experience was gentle, easy, and helpful. From what I've dealt with so far, they have a really good program and I recommend it.

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    Reviewed Aug. 15, 2017

    Great Customer Care Service. Appropriate business hours. Individualized treatment. I have recommended this company to my coworker. This is the best decision I've made to get back on track with my finances. My creditors have stop calling me on a daily basis.

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    Staff

    Reviewed Aug. 15, 2017

    National Debt Relief was extremely helpful in answering all of our questions and helping to put us at ease. We look forward to working with them to resolve our debt. Everyone we have spoken to at NDR has been very understanding.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    They are a great company to work with. They help you really get a handle on your debt. They are very understanding when life happens. Their response time is great. If you are looking to get out of debt this is the company you want on your team.

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    Reviewed Aug. 15, 2017

    Hello to whom it may concern that person who have credit card and personal debts. I highly recommend first National Debt Relief. Gives you best and flexible program even skipping some payments whenever you’re financial stressed or going on vacation.

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    Staff

    Reviewed Aug. 15, 2017

    My wife and I had agonized how to get ourselves back under control. We spoke with reps from NDR on multiple occasions as we kept coming up with more questions before we made this major decision. Everyone that we worked with was patient and thorough, there was NEVER the smallest bit of pressure placed upon us... Since we have joined the program, we have already settled 2 of our accounts (as of this writing, it has only been 6 months since we joined). The lenders have thrown stumbling blocks along the way but with every one, NDR has been there to help us. We could not be happier with getting our lives back under control and with the help that NDR has given us. Thanks!

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    The customer service is very excellent. They are very prompt with handling matters. They want you to get on track to be debt free. They are willing to work with you. They also help me with a legal matter and settled it for me so I wouldn't have to worry about it. They put my mind at ease.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I have love my experience with National Debt Relief. They have help me with two of my debt and two more to go. It's harder to talk over the phone due to being overseas. But they make sure I get the information I need. When I do talk to them over the phone they are very nice.

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    PriceStaffProcess

    Reviewed Aug. 15, 2017

    National Debt Relief Company did a great job in lowering my credit card debt by 51%. I always received courteous and in-depth answers to my questions as we went along with the process. I was nervous at first but always received reassurance from the staff at NDR. It took a little less than six months to resolve my debt. I gave the NDR company only four stars because they set me up with a loan company to pay off my remaining debt in two years at a whopping 25% interest rate. I realize that my credit is poor but couldn't the interest on my remaining debt be just a bit lower, say, 20%? But I am happy I went with National Debt Relief Company. I would surely recommend them to anyone with overwhelming credit card debt which would take many years to pay off.

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    Reviewed Aug. 15, 2017

    Not satisfied with outcome on my credit score, slow to process card companies. Score dropped, I wished I had not signed up for services. I would not do this or recommend to anyone. My score is horrible and very disappointed.

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    Customer Service

    Reviewed Aug. 15, 2017

    The company hasn't done anything yet so I'm not sure how good it is but I am still getting calls from creditors and they haven't settled anything yet. I contacted them about the calls I have been receiving but they said they couldn't do anything. Everything is fine though.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    Even though we consider ourselves savvy, through a series of unfortunate circumstances (the economy, husbands hrs cut back, etc) our debt got out of control. I called National Debt looking for help. From that first phone call, they were nothing but understanding and supportive. They have fought for us every step of the way, even when one debtor had threatened to take me to court. National Debt had stayed in contact even when nothing is happening to check on us, see if we have had any hardship changes or just to say nothing to report. Yes, it is hard. Yes our credit score has tanked. But there is light at the end of the tunnel. We have settled all our debts and about 6 mos away from finishing the program. I would highly recommend National Debt to anyone in the same situation we were in.

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    Customer Service

    Reviewed Aug. 15, 2017

    For the most part my experience was ok. But after the fact I found out that I could have called myself to the creditors thru the letter they sent me and negotiated my accounts instead of spending 4k+ for someone else to do the leg work for me. But at the end I still needed the help. FOR THAT I AM THANKFUL. What I believe helped me the most was the idea of that additional account set up to use for paying off those accounts separately. Lesson learned. Thanks, I still needed the help.

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    Staff

    Reviewed Aug. 15, 2017

    National Debt Relief is a good way to go to becoming debt free. They work with you and your creditors. The people are very helpful and polite. They have helped a great deal with my debt. I don't know where I would be without their help and understanding.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 15, 2017

    It was informative and I appreciate the fact that they took the time to explain things to me. They took the time to call and make sure that I understood the process of the debt relief program from start to finish. They did not rush through the process.

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    Reviewed Aug. 15, 2017

    So far so good, my experience has been great so far. I am early in my endeavor so far but ND has been very honest, and very positive so far, I would recommend them to anyone experiencing debt problems. Did not pressure me into anything. They told me what to do and we got it started in one evening.

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    Staff

    Reviewed Aug. 15, 2017

    After the 2008 crash and a battle with cancer, I was debt ridden with creditors. Foreclosure notices on the door, creditors calling at all hours of the day. I finally called National Debt Relief and they were able to negotiate deals for me to be out of debt in 3 years. Great help and I'm almost out of debt. Appreciate all that was done for me.

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    Transparency

    Reviewed Aug. 15, 2017

    I see charges on my bank account that were never discussed with me at the start of the contract. Also, I am not up to date with what is happening on my credit status. I would prefer a more transparent situation where there are no hidden charges and the overall impact on my credit status is made known to me.

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    Process

    Reviewed Aug. 15, 2017

    I haven't been with this program very long but so far what they have done for me has been good. Looking forward to getting my credit cards paid off and cleaning up my credit. I want good credit but I know not to open up so many accounts.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    Very polite when a representative calls. Called about an account that had an agreement to go over. Informative and helpful employees with any questions I may have. When I receive a call it's always easy to understand what they are calling about. Great experience so far.

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    StaffProcessTransparency

    Reviewed Aug. 15, 2017

    Both ladies that talked with me were very professional and patient with me. Nicki ** explained the program very clearly and professionally. If I had a sixth star I would add it. I am very satisfied and hope to have positive results. Thank you very much.

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    Staff

    Reviewed Aug. 15, 2017

    I signed up for NDR 7 months ago, and I am very satisfied with their service. They have been courteous and have been accommodating to adjust my payments lower than agreed upon when I signed on. I am kept informed of negotiations with my creditors and my balance. They have negotiated favorable terms with some of my creditors already.

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    StaffProcess

    Reviewed Aug. 15, 2017

    I would definitely recommend National Debt Relief. They are efficient, quick, easy and very helpful. My process was set up in no time. I am halfway through my payments and half my bills are paid in full. Everyone from the beginning until now has been very informative and answers all questions promptly.

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    Reviewed Aug. 15, 2017

    Overall, National Debt Relief can help reduce debt. My advice is to know fees and schedules. The fees for services are very high and taken out up front before your debts are paid. Dependent upon debt, it can also take a very long time to settle.

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    Customer Service

    Reviewed Aug. 15, 2017

    I have found your customer service to be outstanding. I always get the answer to any of my questions and they never Make me feel dumb. I would and have recommended you to anyone. I have found my experience with this company stress free which means a lot to me.

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    Customer ServiceProcess

    Reviewed Aug. 15, 2017

    I'm very happy I decided to enroll in this program. The customer service is very helpful in anything that I need and always have great advice in regards to paying off my debt. It would be very difficult for me to do this on my own, Thank you National Debt Relief.

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    Reviewed Aug. 15, 2017

    We turned over our credit card to National Debt Relief, and they have taken care of it. When we have needed information from them, they have been quick to supply us with up-to-date and accurate information. We have learned to handle our finances.

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    StaffProcess

    Reviewed Aug. 15, 2017

    Thorough answers. Greatly helped with financial questions and hardships. The staff was very knowledgeable, and they were able to provide prompt feedback. They were able to expedite the process in enrolling. I would highly recommend this program to anyone who is in a financial hardship.

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    Reviewed Aug. 15, 2017

    Was kind of skeptical at first, but these guys are legit!! Was sad seeing my credit score go down but it’s a part of the process, but now it’s on its way up. They cut my debt into half. Thanks again NDR, if you have credit card debt give these guys a call. I highly recommend them.

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    Staff

    Reviewed Aug. 15, 2017

    I am very happy with NDR. They reassured You that things will be okay. They take the financial burden off from you. NDR will keep on working for you until your accounts are settled and notify you of any updates.

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    Customer Service

    Reviewed Aug. 15, 2017

    So far, I have been extremely satisfied with how National Debt Relief has handled the consolidation of my credit card debt. They have provided excellent customer service and followed through with everything just as they promised to do. It has been a painless procedure that I spent a lot of time dreading. I just wish I would have contacted them sooner.

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    Customer ServiceStaffProcess

    Reviewed Aug. 15, 2017

    I enjoy the program. Whenever I call I'm treat with the utmost respect. They are always friendly. The young lady whom I first spoke with at the beginning was so patient. Anytime I have a question I will good about calling. They make you feel you are special.

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    Reviewed Aug. 15, 2017

    Overall I am satisfied, and the end goal of resolving debt was accomplished. However, they were not upfront about their fees, that were added on when I was attempting to pay the balance in full. Large fees were added on to my balance toward the end of my program giving me the impression my debt was going down, and then hitting me with large fees.

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    Process

    Reviewed Aug. 15, 2017

    NDR stayed on top of my debt and kept me well informed throughout the entire process... Not to mention they also reduced my outstanding debt by half. I don't ever plan to get in that situation again, but would definitely recommend NDR to anyone in similar circumstances.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    ND is Very professional, thorough, and responsive. I was able to communicate via email and receive a response from an actual person which I was surprised. I am very happy with the customer service I have received. I will recommend them to others.

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    StaffProcess

    Reviewed Aug. 15, 2017

    National Debt Relief has very Professional considerate staff. It is a liberating experience to have help during the process of becoming debt free. Thank you so much to everyone whose daily job makes such a big difference in my financial future.

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    Reviewed Aug. 15, 2017

    Thank you National Debt relief for cutting my debt in half, from owing over $6,000.00 to under only having to pay less than $2500.00 originally owed. Since my husband's brain injury & inability to work, this program is a God send. Thank you!

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    StaffProcess

    Reviewed Aug. 15, 2017

    This program helped so much. Very easy setup process. They eased my mind and helped my sanity on dealing with the collectors myself. Over a three year period our debt was cut in half and paid off without any harassment. I would definitely recommend this program.

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    Customer ServiceStaff

    Reviewed Aug. 15, 2017

    I got to the point where I had no idea what to do. I could only pay the minimum amount on my credit cards each month and the balances were not going down. I saw a commercial for Nat'l Debt Relief, and figured I might as well check it out. The rep who called was very empathic, helpful and didn't make me feel ashamed. I now pay less each month to Nat'l Debt Relief than I paid on monthly minimum payments and my debt will be paid off in 2.5 years. They actually work with your creditors to bring the balances owed down to an unreasonable amount to get them paid off.

    It's easy, but you do get the calls from the creditors constantly wanting you to pay, even when you tell them you're working with this program. And my credit is absolutely horrible right now because I have not paid on the cards since I've been in the program and the program needs time to negotiate with each creditor. So there is a downside. But for me, knowing that in 2.5 years my credit cards will be paid off, and my credit will be better, gives me so much hope. I would definitely recommend National Debt Relief to my friends and family and anyone else struggling with Debt.

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    Customer Service

    Reviewed Aug. 15, 2017

    I don't personally like the customer service of this company. I am happy that the company can help me with the debt I have, but anytime I have had to call in for something, either my request or me questioning something, I get round about answers or three different answers from three different people. Once my debt is paid off, I will be glad to be done and I wouldn't recommend to anyone who asked.

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    Staff

    Reviewed Aug. 15, 2017

    I am willing to give to see how this program will work for me. I have found the staff to be very helpful with all questions asked. I am going to see how things go, experience is the best teacher, and in order that I tell a friend, I must witness for myself.

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    Staff

    Reviewed Aug. 15, 2017

    Michael and Daniel were the two guys I spoke with that are helping get out of debt, thank you for helping us, and being understanding and professional and friendly. After losing a good paying job, it's hard to make your normal monthly payments. This was our only way out, thank you.

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    Staff

    Reviewed Aug. 15, 2017

    You are easy to work with and flexible and fast. You got my debt down in no time and were very very professional. I have no complaints at all and have recommended you to others. Thank you for helping me. You even gave me a summer break which was so helpful. Again thank you.

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    Staff

    Reviewed Aug. 15, 2017

    This company is such a gift for people that need a hand with getting out of debt. I can't sing their praises enough. Would highly recommend to anyone who is struggling. Customers service easy to reach and always helpful whenever you have questions.

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    Reviewed Aug. 15, 2017

    I am well taken care of fixing my credit though NDR. I felt like they are doing all the work for me and all I do was sit back and watch my credit score go back up like magic. Thanks a lot NDR. I wouldn't know how to fix my credit without you guys. Much gratitude...

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    Reviewed Aug. 15, 2017

    Overall, so far I've been disappointed. I was told with a lot of smaller balances I would probably get a lot of stuff taken care of right away and in six months we've only closed one thing and I'm still being harassed by the collection companies. I suppose it's too early to rate them completely, but I feel I was misled.

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    Process

    Reviewed Aug. 15, 2017

    I am happy with my experience with the National Debt Relief program. Since I enrolled I have no more headache from being in debt. They are taking time eliminating my debts one by one. I am feeling the relief as the creditors are being paid off one by one. I would recommend this service to anyone who has debt

    load too heavy to carry by themselves... Turn it over to this agency... and get relief!

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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