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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 255 Reviews 50435 - 50635
    Verified purchase
    Customer Service

    Reviewed Aug. 21, 2017

    Well it's pretty good so far, but I'm kinda confused because I don't know which companies they're really helping me with. I'm still getting a lot of phone calls, I'm not sure who to answer to tell them about this company...

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    Customer ServiceStaffProcess

    Reviewed Aug. 21, 2017

    Safia was extremely helpful through my process in explaining everything I needed to know before agreeing to enroll. She was always readily available via email or phone which made it extremely comforting to know my questions would always be answered. She showed true concern for my current issues and I never felt like I was not a person with problems as she addressed my current concerns and ways to help me with them, regardless of enrolling. She made me feel comfortable with trusting the National Debt Relief company.

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    Customer Service

    Reviewed Aug. 21, 2017

    We are in the early stages of debt relief but the experience I have experienced so far is good. The customer service has been point on so far and I would recommend them to my friends and family. I also like the fact that they are willing to go over everything on the phone and follow up in an email.

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    Customer ServiceStaffProcess

    Reviewed Aug. 21, 2017

    The process has been respectful and efficient. When I speak to a representative, they are always polite and patient - ready and willing to answer my questions. I do feel Debt Relief is doing as they promised.

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    Staff

    Reviewed Aug. 21, 2017

    Everyone was very helpful and polite. I was always informed of what could be done and never was without help. They helped me consolidate and reduce my debt so I could move on with my life. I am very thankful for this service and for the help in rebuilding my credit. I am on the way to better financial stability.

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    Customer Service

    Reviewed Aug. 21, 2017

    Fast and friendly. Answered all of my question. Assured me that they would be available if I needed anything. I appreciate and I am looking forward to getting my financial situation back on track. The online experience was easy to use and they helped guide me through the process.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2017

    Real people helping people that need it!!! Easy to work with. Easy to call or contact. They care about you and your problem. Monthly updates with website. Very nice to work with. AAA+++ SERVICE. CUSTOMER SERVICE EXCELLENT.

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    Verified purchase

    Reviewed Aug. 21, 2017

    I would highly recommend National Debt Relief to anyone suffering from overwhelming debt and needing assistance getting it under control. I was in a really difficult spot and couldn't keep up on all my bills and keep paying my debts. National Debt Relief helped me negotiate a solution that would work for me and my creditors, so I could continue paying my bills and pay down my debts. I was even able to keep 3 of my low-limit credit lines open and continue to build my credit score while dealing with my other debt! I am very pleased with their service!

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    Customer ServiceStaffProcess

    Reviewed Aug. 21, 2017

    The team was very informative, polite and took the time to make sure I understood the process. They scheduled phone conferences at times most convenient to me. I feel much better knowing I am working towards resolving my debt. The team members were very professional.

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    Customer ServicePriceStaff

    Reviewed Aug. 21, 2017

    The National Debt Relief reps have been wonderful, even when they called and talked about debt negotiations. They completely relieved all my stress. I’ve been working with NDR since December and it has been a wonderful experience. They've resolved altogether four of my accounts already, so we’d be in the fifth one. The cost of the program in relation to the quality of the service that I got from them is excellent. Since working with them, I’ve been able to at least get my hair done once in a while. I have no more calls from creditors and I have no problems with the ones that I’m still paying. The only thing that I have a problem with is that I don’t use the computer much, so I’m lacking in keeping up with what networks to visit to see my accounts, but I could call them instead. I had gone to banks and everywhere else to ask about a loan, but nobody would help me, so I’m very glad to be able to go through the program of NDR.

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    Customer Service

    Reviewed Aug. 21, 2017

    I had massive amounts of debts so I searched on Google and found National Debt Relief. It was easy and quick to set up with them. Anytime I’ve ever called for any issues, there’s always been help. Since working with NDR, I redirect everything to them then my payments are drafted. But before I signed up and started the program, I wasn’t made aware that they collect and charge fees whenever they settle with a debtor. So, I’ve had to make several payments over the past six months at least in extra thousand dollars because whenever I get a notice and start drafting, I would find out that I'm actually short because they want to take their fees upfront.

    The last time I called, I had the associate work with me to move their fee collection because I wasn’t going to be able to make payments. My draft is about $1,200 a month total and I’d already covered $2,400 that month. I had to tell them that I could not pay the rent because they keep taking the fees upfront. While they worked with me on that, they need to disclose the fees upfront. It was never mentioned verbally and I could have missed it in the paperwork. Other than that, everything’s been fine. I’d recommend National Debt Relief.

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    Verified purchase

    Reviewed Aug. 20, 2017

    It's a good company overall, just a bit of a shock at first. Thank goodness I was told when I signed up that it would get worse before it got better & that my credit score would tank. It's gotten better, I've been with them almost a year. I went in with 9 accounts and am down to 5. Thing is I haven't seen or heard about any proposals or changes since March. I will be calling them Monday. Other than that, I have no complaints or creditors bothering me and I am thankful for that.

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    Customer Service

    Reviewed Aug. 20, 2017

    I am very pleased with National Debt Relief. They took my highest debt to start and was only in the program a few months, and received a reasonable settlement. I was happy to comply. Every time I had a question would respond immediately. Keep up the excellent work. Thank you for your services.

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    Customer Service

    Reviewed Aug. 20, 2017

    I was very pleased with the politeness, promptness and attentiveness of all customer service personnel I spoke with. They were able to help me settle my debts in a timely manner and fulfilled all they said they would do. The only problem I have had was getting a final closure letter from them for proof of all debts satisfied.

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    Customer ServiceStaff

    Reviewed Aug. 20, 2017

    My one and only complaint was that the two young men I spoke with on the phone talked or read way too fast! I was constantly asking them to repeat things and to slow down. They need to go a lot slower and make sure you understand what they are telling you instead of waiting until the end and then asking. I'm not hard of hearing nor do I have dementia, I just didn't understand all the things they were explaining. I was very nervous anyway about doing this. They need to talk to you as if we were actually talking in person face to face! When I would ask them to repeat something, etc. they were always very nice about it and never seemed upset. I know they have gone over this stuff with many, many people, but my biggest recommendation is to SLOW DOWN WHEN YOU GO OVER THE CONTRACT RULES, ETC.

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    Staff

    Reviewed Aug. 20, 2017

    The Team Work in the company is very good and everyone was so helpfully to me. I remember few name like Mr. Greg ** and Mr. ** and welcome officer. Wish them all great future. God Bless. BEST REGARDS.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 20, 2017

    The interaction with the National Debt Relief personnel over the phone made for better understanding and ease in working through the process. The NDR personnel explained and clarified questions that I had. The ability to use the internet to read and study the documents at one's pace has also been extremely helpful.

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    Customer ServiceStaff

    Reviewed Aug. 20, 2017

    Very helpful. Very understanding. Willing to help when you are in a pinch. Just gotta keep in contact with them and they take care of you. Keeps creditors off your back. Very good job. Please keep it up. Also they have a team of professionals to help with any financial concerns you may have.

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    Customer Service

    Reviewed Aug. 20, 2017

    Very happy how thing are going. Keep it up. This was the best thing I done. Before I know about this I was not sure what to do. I am getting there now. In about 2 more yrs I should be all good again. This was the best thing. I will tell other to call you. Wish I could do more.

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    Customer Service

    Reviewed Aug. 20, 2017

    Since being with National Debt Relief I have been able to have less stress. They are taking care of my credit card debt and I am really happy not to get those pesky embarrassing phone calls. I most definitely recommend them.

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    Staff

    Reviewed Aug. 20, 2017

    National Debt Relief has been a God Send, they have given me my life back by giving me a debt free life! I would recommend them to everyone who is trying to get out of debt!! Everyone there is kind, polite and easy to deal with!! Thank you National Debt Relief!!

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    Process

    Reviewed Aug. 20, 2017

    We have been in the program for a little under a year. Which is a 3 year program and we are almost 70% done. It can be overwhelming at times but this is a great way to get back on your feet without all the debt.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 20, 2017

    Everyone was very nice and they got back to me in a timely manner. Thank you so much for being so kind and understanding. They were very patient with me and answered all my questions and I can call anytime I have questions. Every detail was explained to me and I am grateful for that.

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    Staff

    Reviewed Aug. 20, 2017

    I don't remember who helped me! But she was amazing. I'm excited to get my debts paid off. It's about time that I got a plan to help me get out of debt. I've been wanting to do something like this but I didn't know how. So now, I look forward to having to pay into this so I can pay off my debt.

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    Verified purchase

    Reviewed Aug. 20, 2017

    My balance owed on one of three creditors was settled for over half the original balance. Glad I went with National Debt Relief. Looking forward to resolving the other two creditors. Thank you. Would recommend National Debt Relief to anyone behind on payments to creditors or simply cannot afford their monthly payments.

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    Verified purchase

    Reviewed Aug. 20, 2017

    I've struggled to pay my credit cards after losing my job and fell so far behind. It's scary. I researched online for a reputable company approved by BBB and read customer reviews. I'm just completing paperworks now but I can feel some relief that I can be helped. The service I received was great. I'll update after I see results.

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    StaffProcess

    Reviewed Aug. 20, 2017

    I felt very pressured, uninformed. I'm still not completely sure what I've gotten myself into. All that I'm sure of is I have more money going out with no assurance this program really works. Your employee spoke very fast and answered my questions with answers that weren't very reassuring. I need help here, and I'm not sure I've made the right choice, and now it's too late.

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    PriceStaff

    Reviewed Aug. 20, 2017

    When I was stressing about my bills and the high interest rates I called Debt Relief. They were so friendly and helpful and didn't make me feel like a loser. They went to work immediately and kept me informed. What would have taken me ten years or more will take me only one to two years to get paid off. My goal is to be totally debt free and Debt Relief is helping me reach that goal sooner than I ever thought possible.

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    Customer ServiceStaff

    Reviewed Aug. 20, 2017

    I am so relieved that I am moving forward to eliminate my debt and appreciate the help I am receiving from National Debt Relief. Personnel are always helpful and answer any and all questions. I have no further comments at this time.

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    StaffProcess

    Reviewed Aug. 20, 2017

    I was very nervous about using a debt relief program. The representative I spoke to was understanding of this. We spoke for 3 days and he answered every question I had. I have not completed the program but I have not been disappointed with my decision. Everyone I have spoken to has been very professional and they have thoroughly worked with me through this process with utmost respect. I can tell that they love helping people and love their job. I would definitely recommend National Debt Relief to any of my friends.

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    Staff

    Reviewed Aug. 20, 2017

    So far, my experience with National Debt Relief has been helpful and professional. The person assigned to my case has been most understanding and always a step ahead. The "relief" aspect is what I have needed, so that I can put this debt issue in my past.

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    Verified purchase

    Reviewed Aug. 20, 2017

    Was told I would be done paying in 3 years and I'm paying more on credit cards than what I owed which I was told I would end up paying about half of total, more money goes into fees than goes to pay off bills, would suggest working out settlements yourself if able or file bankruptcy even when paid off items stay on credit file for 7 years. Easier to rebuild your credit after bankruptcy.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 20, 2017

    My bills were out of control and I found no end in sight so when I came across National Debt Relief, I researched it and then I had wonderful interactions with their team. I was a little apprehensive at first because I wasn't seeing any progress or communication. But once I expressed that, they were very understanding and they educated me on the different ways to review my processes and my data. I'm very pleased with them and everything that they've been talking to me is true. National Debt Relief isn't just an ad and it really works.

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    Customer Service

    Reviewed Aug. 20, 2017

    I had more than $10,000 in credit card debt and was tired with my bills. I heard about National Debt Relief on the radio and they've been handling one of my accounts for a long time. They were calling almost twice a month at first but now they just call every quarter to make sure I want any other information. Also, I’ve already had $2,000 taken from my savings for three months and they haven’t reached anything with the company. That is still pending and they didn’t tell me that they have that much. I called and verified the information because on my understanding, there was only one account open, but they kept taking money from my bank account until I decided to cancel the program because they've taken $2,000 from the savings and my bill for that credit card is less than that if I pay the total amount.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2017

    I feel such relief for not worrying about our debt. We just turned everything over to National Debt Relief and they are taking care of bills that piled up. Every time I call them I get very polite workers and they take care of everything I ask. All I can say is thank you.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2017

    Outstanding! I have talk to friends cousin uncles aunts anybody that I think who need this program. The peoples from Receptionist to counselor are very good. What they do if I call with a problem and if they didn't know the answer the Receptionist would make sure put me in contact with who knows the answer. THANK YOU SO MUCH.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2017

    My experience with National Debt Relief was great and professional. I'm very happy with finally being debt free. I would recommend you to any of my friends and/or family. You guys are awesome! They are more than willing to work with you on getting yourself out of debt. They are able to call and/or send you an email.

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    Process

    Reviewed Aug. 19, 2017

    I did not fully understand the entire process and how I would be negatively impacting my credit score prior to paying off debt. It will be another 5 years after paying off the debt a total of 8 years before my credit will be repaired. It would have been more beneficial to just file bankruptcy and at least have the extra 237.00 monthly to live on. Very disappointed.

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    Reviewed Aug. 19, 2017

    I started this program 4 months ago and have 2 out of my 6 creditors in resolution. I really thought it would take much longer for the first ones to begin, so I am very happy as of right now. Hopefully the rest will follow suit as quickly.

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    Customer ServiceStaffProcess

    Reviewed Aug. 19, 2017

    The specialist listen to my needs before even recommending what would be best for me. I appreciated her knowledge. I was explained several options. I am a person who does not feel comfortable giving personal information over the phone, but Loudjine ** gave me the comfort level needed to move forward. I'm excited about this program and plan to do all I can to help myself succeed and become free of this debt.

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    PriceStaff

    Reviewed Aug. 19, 2017

    Lack of personal responsibility and the excessive charges and interest of credit cards forced me to pursue National Debt Relief. Working with its staff and creating a great repayment plan within 4 years I was debt free. It is not an easy step but NDR did a thorough, organized, problem solving approach to paying back what I could afford and settling with companies for the remaining debt. National Debt Relief is an outstanding company and its approach to settling debt did not leave me feeling guilty and was not bankruptcy which I wanted to avoid. If you are in deep credit card debt, please give National Debt Relief an opportunity to assist you. It's not easy, but it's worth it.

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    Customer Service

    Reviewed Aug. 19, 2017

    Customer service is excellent with National Debt Relief. This company truly strive to give their customers 100% satisfaction along with becoming debt free! So far, I am pleased with this company! In my experience I have been able to get three of my major credit cards debt reduced. Without NDR, I would still be striving to work through my mind how I would pay these bills.

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    Reviewed Aug. 19, 2017

    In all honesty, I cannot rate this as I have not been informed of any activity regarding my account. Because I'm questioning certain bills I have received, I requested (by phone) a list of the bills being paid. I have yet to receive it. There has been ample amount of time.

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    StaffProcess

    Reviewed Aug. 19, 2017

    Very smooth process. Was a little skeptical at first. But Dairy ** my representative assured me that this is a good program that their company offers. I hope that all goes according to plan and we will be debt free in 42 months.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2017

    I have been with National Debt Relief since May 2017. Thus far they have settled two of my accounts successfully. Whenever I call with questions or concerns, representatives are knowledgeable and helpful. I updated e-mails about progress towards my account.

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    Staff

    Reviewed Aug. 19, 2017

    National Debt Relief has been just that, a tremendous relief. We were so far into debt due to unforeseen circumstances that we could barely make our minimum payments, NDR has been helpful, informative, and a huge help... We have been on the program for 1 1/2 yrs and can see light at the end of the tunnel. Thank You NDR!

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    StaffProcess

    Reviewed Aug. 19, 2017

    Everyone was very helpful and understanding of my current situation. Their kindness and genuine concern was appreciated. I also appreciate the fact that they will be available to me throughout this entire process. I would definitely recommend the company to my friends and family.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2017

    The Customer Service and the process has been excellent so far. We are just starting out and hopeful for the future. Fast response to my inquiry and the representatives could not have been any more helpful. We are relieved to be on the road to a debt free future.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2017

    From day one, I was treated extremely well by your customer service people when talking on the phone. I have been extremely happy with your services. No complaints. I even liked the music played while waiting to talk to someone & there was usually little or no wait.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2017

    I am very pleased with National Debt Relief. The team is very professional, knows their business and most important they help me when I need or answer always my questions or concerns. I am very happy with them. Thank you so much!!!

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    StaffProcessTransparency

    Reviewed Aug. 19, 2017

    When I started the process with National Debt Relief, the best thing I can say is the instructions were very clear and the representative followed through on everything that was mentioned. The team has provided quick results on this debt resolution. I only have a few accounts left with no commitment to resolve yet. I have been very pleased with each aspect of this process.

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    StaffProcess

    Reviewed Aug. 19, 2017

    Each person I spoke to at NDR was helpful, courteous and knowledgeable. Going through this process is scary and uncomfortable -- they each have helped me feel better. This is the right decision, right now. I see light at the end of this tunnel. Very happy to have found your service. Thank you NDR!

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    Reviewed Aug. 19, 2017

    I have been trying to reach someone on possible disenrolling on this service. I put myself in a larger financial position than what I was when I started. So you have helped me with some credit cards but I have been struggling to keep your payment up and my student loan, car and other bills that you could not add to my file have been jeopardized. It's a shame that I cannot reach out to anyone on Saturday or Sundays, when that is how I started in the beginning. Thanks.

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    Customer Service

    Reviewed Aug. 19, 2017

    Very quick and good customer service... They were quick on callbacks and e-mailed me all the information I needed to make my mind up on how you could help me finally get out of debt and start living stress and debt free.

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    Staff

    Reviewed Aug. 19, 2017

    I needed help in dealing with debt due to my wife's sudden illness. National Debt Relief was highly recommended and has proven to be really professional and knowledgeable. Really appreciate the work that resulted in a resolution of one of my credit card debts. It's very helpful to see positive results!

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    Staff

    Reviewed Aug. 19, 2017

    My experience so far has been great. The setup process was so easy and went fairly fast. I was pleased with my debt specialist and he was very thorough and helpful. I would use this company again in the future if needed.

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    Reviewed Aug. 19, 2017

    My deductions have started. My monthly account premiums are deducted and it's been 4 months and no one has provided me a status on the accounts. Someone should contact me to let me know when the accounts are negotiated or closed.

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    Customer ServiceTransparency

    Reviewed Aug. 19, 2017

    I couldn't be happier with Debt Relief, I get updates on my cc's. I get phone calls and when I call them I get the best customer service, courtesy and politeness I have never had with other companies. I have the best negotiators on my side. Thank you.

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    Customer Service

    Reviewed Aug. 19, 2017

    I am very disappointed in the settlement of one of the two debts I enrolled to have resolved. I have NOT gotten any kind of update on the one unresolved debt and it is causing me great anxiety not knowing what the settled amount is. There should be regular communication about the status of the debt so I can plan accordingly.

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    Process

    Reviewed Aug. 19, 2017

    Best experience ever I had. Become ill and knew I was going to get behind. NDR helped without judgment. The process was easy and fast. 10 months later they had me back on track to repairing my credit. I would definitely recommend NDR to anyone that is having financial problems and don't want to file bankruptcy.

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    StaffProcess

    Reviewed Aug. 19, 2017

    The customer representatives were nice, courteous and very knowledgeable. They were extremely helpful, answered all my questions and put me at ease. The process to start setting everything up is simple and easy to understand and they give a plethora of information to make sure you understand how the whole process works. I would definitely recommend this company to friends and family that need it.

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    Staff

    Reviewed Aug. 19, 2017

    The experience was great. Everyone answered all my questions and made me feel comfortable about what I was doing. They explained all the expenses that would occur and tried to get my payments to a number that I could afford and still have money to live on.

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    Verified purchase

    Reviewed Aug. 19, 2017

    The National Debt Relief helps me to resolve some of my debts with creditors so far. I would appreciate when all the debts with creditors are resolved. I would recommend to anyone who needs the help from NDR. It is better than going for bankruptcy.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2017

    Very helpful and clearly want to get their customers debt free. Always friendly when talking on the phone and very prompt when responding to emails. Everything is documented and verified before the next step is taken. We recommend this company to others.

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    Reviewed Aug. 19, 2017

    So far it's been great - they paid off my first credit card. It was easy, I am just following the steps they have given me. I would recommend National Debt Relief. In just 48 months I will be debt free.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 19, 2017

    We were very well pleased with the courtesy that we received from the customer service representative and the welcome team at National Debt Relief. Mr. Yon ** was very helpful and clear when he was explaining the process. Thank you, Mr. **.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 19, 2017

    They are a great group of people. They don't make you feel little for asking for help. They explained everything so I could understand. Plus any questions I had they took the time to answer them for me. The lady I talked to from the beginning told me if I had any other questions to please feel free to contact her even though she has done her part time.

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    Customer Service

    Reviewed Aug. 19, 2017

    When I suffered a financial hardship due to heart failure back 3 years ago and went into debt and our options were looking like bankruptcy was our only way out of debt. I found NDR on the Google search engine and we are glad we decided to have NDR deal with our debt. The phone calls from the creditors stopped almost immediately and we are about few months away from being debt free. I would recommend NDR to anyone who is considering bankruptcy to give NDR a chance to work with your creditors, you won't regret it.

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    Customer Service

    Reviewed Aug. 19, 2017

    It seemed at the beginning that things were going really slowly. I now have 3 resolutions and looking forward to more! They call me as soon as they have contacted a creditor and are quick to answer any questions. So far things seem to be progressing well.

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    Transparency

    Reviewed Aug. 19, 2017

    I honestly had no clue how any of these debt relief programs worked. I always heard bad things about it, and to stay away from it. Now, after the few days I spent working and enrolling with National Debt Relief, I feel 110% better about it. They did not hide any information from me, and answered any questions or doubts I had. I wish I would have swallowed my pride sooner, and realized that I needed their help sooner than I thought. I recommend anyone to at least give them a chance to explain how their program works. It can't hurt to at least talk to them. It is your future that you need to worry about, and National Debt Relief will help you make your future so much better!

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    Staff

    Reviewed Aug. 19, 2017

    Amazing and professional staff. Will most definitely refer to a friend. The service I have been provided with has been the best and I don't think I could've ever done it without them! I can now HONESTLY say that I'm in the right path of being debt free.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2017

    I was trying to get my debt to income ratio a little bit better than what it was so I looked into getting relief help. I never had any problems working with the team at Nation Debt Relief. The answer the question to any concerns. I saw a difference in a few creditors that I owe. I saw that some were paid off and I'm paying still some. It was, overall, great teamwork, always courteous. I will recommend them to anybody that I know or anybody who needs help with their debt.

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    Staff

    Reviewed Aug. 19, 2017

    Financial difficulties made me decide to look into relief help. I searched National Debt Relief on Google. They help me anytime I ask something. They work fast and they have almost settled with all my creditors. They're very good.

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    Customer ServiceStaffProcess

    Reviewed Aug. 18, 2017

    I was very happy with the guidance and information that Lee provided to me throughout the experience. He was able to answer my questions and reassure me about the process. The welcome call later felt a little scripted but I appreciated the follow through.

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    Online & App

    Reviewed Aug. 18, 2017

    I feel as though you enroll and agree upon a payment. Then they contact you to settle debt but want you to increase your deposits. Well I budgeted the amount that my budget allows and you want me to increase. Secondly I did not realize the fees are as high as they are. I am still being pursued by one of the creditors because NDR has been unsuccessful at negotiating with Synchrony Bank with Amazon. I think if I were to do this over I am not sure I would. I also feel their website is lacking. It could really use some serious upgrades. I have had some of my debt resolved but that is because I have put every extra dollar I have into the account and since the payment increased to NDR I am struggling. I asked for 2 small payments to be rescheduled and was basically told “Ok but you may lose your settlement terms” because apparently they need to collect their fees first. Right now I am not feeling much peace of mind from this company.

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    Staff

    Reviewed Aug. 18, 2017

    Very professional and explains procedures well and makes sure you understand. Makes a very difficult decision a bit less stressful. That's very appreciated for someone like me who finds the decision to do this very difficult. Thank you for making the procedure a bit easier!

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    Transparency

    Reviewed Aug. 18, 2017

    It was real easy, they explain everything really well and very helpful for whatever questions you would have. I definitely recommend this company if you are having any debt issues. It has started to make my life stress free and our family happier.

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    StaffProcessTransparency

    Reviewed Aug. 18, 2017

    All aspects of program fully explained. Agents were very cordial and helpful. I am looking forward to a favorable resolution to my financial debt. What questions I had were quickly answered to my satisfaction. I am looking forward to working with all concerned.

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    Reviewed Aug. 18, 2017

    Fast, easy, excellent customer support made me feel comfortable that my debt will be taken cared of every month. I will recommend this company to my friends so they will be able to experience what it feels to be debt free and not worry every month of all the payments to the creditors.

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    Customer Service

    Reviewed Aug. 18, 2017

    National Debt Relief does a good job cutting down debt. I put a large amount of money in my account. They continue to take out money from my checking account each month. I wanted them to stop taking out money and pay off debt with money I put into my portal. Also some of the creditors that were paid off continue to send me monthly statements. I forward the emails to NDR and they do take care of it.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    The staff (Sasha) was very friendly and knowledgeable. She was assuring and was able to answer my questions with accuracy and confidence. I never felt like I was being judged for my circumstances, rather I felt like they genuinely wanted to help me.

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    StaffProcessTransparency

    Reviewed Aug. 18, 2017

    Getting started was such an easy process. The representative walked by through the process, step by step. They answered all of my questions no matter simple the question was. Most of all NDR really does negotiate your debt. I'm literally only paying fraction of the amount owed.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 18, 2017

    Steven ** was the initial agent assisting us. He was very polite, he explained the whole process very clearly, he was very patient with any questions/concerns we had and this played a key part in us enrolling in your program! Andrew did the welcome call and he was also very professional and courteous. I appreciated he was considerate when I told him I was on my lunch break. He didn't sound rushed he still assisted me in a timely and diligent manner!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 18, 2017

    Sales and customer service reps were clear and professional and extremely helpful. I felt relief in having made these arrangements and feel I have a truly clear understanding of the process. I would recommend National Debt Relief to someone in need based on my start up experience.

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    Staff

    Reviewed Aug. 18, 2017

    I was very happy to get this. Debt from getting worse the ladies today were so helpful. Thank you! I am just starting this Program. I am under a great deal of stress right now I am not able to feed my kids right.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    Very helpful and honest staff, fast response so far. Hoping it works out for the best. Easy to sign up and if it works as advertised I will be out of debt much faster and can move on hopefully mostly debt free.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    Enrolling into a debt relief program was a scary thought for me. Duane **, my enrollment specialist, did an amazing job of answering all my questions. I'd like to thank him for being so patient with me. My welcome call specialist was also very nice and helpful.

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    Customer Service

    Reviewed Aug. 18, 2017

    It was great. They called me with all the details about my settlement and it was awesome. Better than I ever expect. I saved so much money. It was almost unreal. I am very excited for my future and cannot wait till the nightmare of uncertainty is over.

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    Staff

    Reviewed Aug. 18, 2017

    Just Beginning program. All so far has been outstanding. Updates to follow. The Rep I worked with, Carmelo ** was very knowledgeable and helpful with getting everything started. The future will show how successful this program could be. We will see. Thanks.

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    Staff

    Reviewed Aug. 18, 2017

    National Debt Relief has been the most wonderful experience a person could ever dream. When you're down on your luck they can set up a payment plan and help you save interest without going bankrupt. I would recommend National Debt Relief to anyone.

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    Reviewed Aug. 18, 2017

    I've had a great experience. My stress level was very high with all my debt. Now my stress level is almost gone. It would have taken at least 20 years to pay off my debt. Now it's only going to be 3 years.

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    Customer ServiceStaffProcess

    Reviewed Aug. 18, 2017

    I am so relieved with the help I have been provided. I feel very relieved and grateful. The first woman I spoke on the phone with was so kind and helped me to feel comforted through the whole process. She informed me of the scare tactics that could happen and how to handle it. THANK YOU!

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    Staff

    Reviewed Aug. 18, 2017

    I have never dealt with a TEAM of people who was so positive about the whole ordeal I'm going through right now. They have been so helpful with everything and I feel like a big WEIGHT has been lifted off my shoulder, cause it's my fault I got in this shape but Thank god for people like this team that help you get out of it. Thank You All.

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    StaffTransparency

    Reviewed Aug. 18, 2017

    I just want to say thank y'all very much for helping me out. I would refer all my family and friends to y'all. Y'all are very nice and y'all go out of y'all's way to help people and y'all explain everything how it all works. I will never forget how much y'all help me. I was getting so stressed out about my bills and it wasn't good for my health stressing out because of my cancer. I thank God he let me found y'all. From the bottom of my heart I want to say thank y'all so very very very much.

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    Staff

    Reviewed Aug. 18, 2017

    I was living with the anxiety of my debt load everyday. It was invading every part of my life. Now there is light at the end of the tunnel. My counselor had been helpful and professional. I'm grateful and look forward now to moving on to the next chapter of my life. Thank you!

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    StaffProcess

    Reviewed Aug. 18, 2017

    I would like to thank the representatives that worked with me in getting me started with this program. I was so impressed with their patience and how they kept promises to follow up with me. Very Professional but showed true concern.

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    Transparency

    Reviewed Aug. 18, 2017

    As I was already in a state of nervousness, after speaking with National Debt Relief I felt so much better. So far they have been reassuring and have kept me up to date and reassured that things will be OK.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 18, 2017

    The customer experience was smooth and simple. I feel like a huge weight has been lifted off my shoulders and am looking forward to a debt free life. I couldn't be happier with the services provided. Brian was very helpful and walked me through every step of the process. I was impressed with how candid and transparent everyone I spoke with at National Debt Relief was. Thank you!

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    Verified purchase

    Reviewed Aug. 18, 2017

    They have helped me pay my creditors without having to get 2 additional jobs. I would recommend this service to any one of my friends or family. They have made it much easier to make just one payment to one company and I will be completely debt free in 2 1/2 years!!

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    Verified purchase

    Reviewed Aug. 18, 2017

    I was somewhat concerned about joining a debt relief program. At this time I am extremely pleased with the service I have received. They have been nothing but honest with me, and they have worked very hard to help me get out of debt. I have paid one creditor off, and I currently working on a second one.

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    StaffProcess

    Reviewed Aug. 18, 2017

    Very polite representatives making process easy. Everyone very informative and patient with all kinds of questions. This program puts my mind at ease and takes stress level down. Hopefully more of my friends will look into this plan. Thank you!

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    They answered any questions that I had and assured me that this was the right solution for me to take care of my debt. I was skeptical at first because I know that this is going to affect my credit score but in the end it will take me many years to pay off my debt so I am positive that I am making the right decision.

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    Verified purchase

    Reviewed Aug. 18, 2017

    All parties have helped me to be able to breathe a lot easier now since I just began. Within hours I could tell I made the right choice in joining this group to help with my needs. Thank you so much in helping me help myself.

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    Customer ServiceStaffProcess

    Reviewed Aug. 18, 2017

    I had a rough incident and my dog needed emergency surgery or he was going to die. He is part of my family so I got the surgery but that soon became my downfall. I could not afford the payment and everything was piling up. I applied and within minutes I got a call. The process was super simple and everyone on the phone was extremely helpful. I'm glad that my payments won't be keeping me up and night anymore! Thank you!

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    Staff

    Reviewed Aug. 18, 2017

    Today when I called National Debt Relief they were more than helpful! I feel like all my needs were met and I couldn't be happier with my service! I feel a great deal of relief knowing I'm in good hands. Both associates I spoke to today were more than helpful.

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    StaffProcessTransparency

    Reviewed Aug. 18, 2017

    The whole process was very easy, and everyone I spoke to was very helpful and informative. All of my questions were answered to my satisfaction, and in a timely manner, and the representatives were very thorough in their explanations of everything, especially the contract. I'm excited to be on the fast track to being credit card debt free.

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    StaffProcessTransparency

    Reviewed Aug. 18, 2017

    Kimberly ** was very helpful and patient enough to explain everything. I am fortunate to have Kimberly assist me through the process. NDR is highly recommended. Thank so much for helping people who want make a new start. Professional and Reliable.

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    Customer ServiceStaffProcess

    Reviewed Aug. 18, 2017

    Tia was very patient and helpful in explaining the program. She walk me through the entire process and answer all my questions and concerns. Thank you for all the help. I would strongly recommend this program to my friends. No complaints just compliments.

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    StaffProcess

    Reviewed Aug. 18, 2017

    This company has been great. I was apprehensive at first, but the process has been very easy. It seems slow at first but progress was made for me within 6 months! The staff has always been very helpful and informative. One debt down. Thanks National Debt Relief!!

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    Reviewed Aug. 18, 2017

    I have been with your company for 1 year now and they have paid off one of my debts and waiting to pay off the last one. Be very happy to pay it off because that money is supposed to be for retirement to enjoy because I’m 76 years old and hope I can enjoy it.

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    Staff

    Reviewed Aug. 18, 2017

    I highly value their assistance as they not only help me legally but they also educated me to do it in a manner that will be better for me. I am extremely proud and thankful. I have struggle with debt for years and I was uneducated and hopelessly handing my SSI check every month to my debtors and thanks to NDR now I have a little savings which for a handicap person is not a luxury but a way to take care of medical needs. Thank you National Debt Relief.

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    StaffTransparency

    Reviewed Aug. 18, 2017

    Fast, friendly service. I enjoyed my experience with National Debt Relief. I am looking forward to being debt free. Everything was explained explicitly. The thought of having debt collectors calling and my credit being even more messed up, worries me a little, but I know it will be worth it. I am not looking forward to the possibility of having to switch banks because I have credit cards with my bank.

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    Process

    Reviewed Aug. 18, 2017

    My experience with National Debt Relief was very positive in setting up my account with them. They were very thorough about explaining all the steps in the program that they have. Salvador was very pleasant and Christine that did my welcome package was awesome also. I hope that the rest of my experience will be as great as my first with them.

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    Customer ServiceStaffProcess

    Reviewed Aug. 18, 2017

    Luis **, Specialist, worked closely with me and provided me with accurate information in a very positive light. He talked me through my concerns, and made sure I understood what was happening. He was professional, courteous, and he listened to me with what felt like genuine interest. So far, the process has been smooth and flawless. I'm looking forward to seeing what NDR can do to help me in the situation I find myself in today. The welcome call is a good follow up and temperature check, to make sure I fully understand everything before moving forward.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    NDR is a great company. They are very flexible to my needs. A great staff to work with, true professionals! They are always quick to respond to my concerns and needs. I feel they work hard to get the best deal possible, without myself having to stress or worry.

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    Staff

    Reviewed Aug. 18, 2017

    It was a very wonderful and thorough experience, not complicated at all! Both guys were very helpful and easy to work with and understand. Every step was explained in detail and I would recommend this company to anyone looking to settle debt in a timely and affordable way!

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    Customer ServiceProcess

    Reviewed Aug. 18, 2017

    This company has done everything they have promised so far. I couldn't be more please with the help they offer and the customer service they provide. Anytime I have a question or concern they are there to reassure me that the settlements are being taken care of and walk me thru the process step by step. I would definitely recommend National Debt Relief to any friends or family that have found themselves in a financial situation they don't know how to handle!

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    Staff

    Reviewed Aug. 18, 2017

    I am happy to say everyone that I have dealt with from National Debt Relief have been nothing but the best. Thanks Ester and Carter and Keith for all your help. Will continue to use them till my debt is paid. Thanks again.

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    Customer Service

    Reviewed Aug. 18, 2017

    I had problems in the beginning getting everything all together to them. I would think they had a form and months later learned they didn't. It was frustrating but we eventually got it all together. I never hear from them except when they made an offer for a payoff. It went very smoothly. I wish they would update me from time to time.

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    Transparency

    Reviewed Aug. 18, 2017

    I am so excited I hope this works for me... I would suggest when the people would read and explain it to us they would talk louder, clearer and slower. People like me dont understand some of the terms and things like this...

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    StaffProcessTransparency

    Reviewed Aug. 18, 2017

    Oh this is one of the best customer services team of people I have ever spoke with. They walk you through the process and make sure you are completely happy with whatever the situation is. They listen and explain everything to you fully. Great teamwork.

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    StaffProcess

    Reviewed Aug. 18, 2017

    I'm so pleased with how the process of getting started has gone. Everyone has been so courteous and professional. The ease of going through the process has been wonderful as well. I appreciate the help and look forward to successfully completing the program.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    Everyone I have been in contact with so far has been very polite and encouraging. I have not felt rushed when I've had questions and calls are usually returned promptly. I haven't gotten into the program very far yet, but I am hopeful this company can help me resolve my debts.

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    Staff

    Reviewed Aug. 18, 2017

    Amazing representatives! Quick, kind and non-judgmental - really appreciate it! My burden was lifted when I contacted NDR. Feels like they really want to help you no matter what the situation. Would recommend to anyone struggling with debt. Thank you so much!

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    Staff

    Reviewed Aug. 18, 2017

    I already did recommend a to you guys. I'm please to say that you advise me well and very happy to get started. I found that with this experience you know what a person is going through so thank you for your kindness.

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    StaffTransparency

    Reviewed Aug. 18, 2017

    When I contacted John, he went over what was National Debt Relief program. Then we went through my specific needs and he broke it down one by one and how long it will take to fix my debt. The welcome center went over the things that we said it over phone with John making sure everything was clear. Everyone was really professional.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    Happy with their services. Since I filed with National Debt, I am very happy because they keep me informed about what is going on in a timely manner. Their customer service representative are very polite and knowledgeable and they know their stuff.

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    Process

    Reviewed Aug. 18, 2017

    I was on this program and Lost my employment and all income. National Debt Relief told me if they were not getting any income from me that could not represent me any longer. How can I make a payment if I have Zero Income and Zero money in the bank???

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    Verified purchase

    Reviewed Aug. 18, 2017

    We first inquired about NDR only 2 days ago. Now we are on our way to financial freedom, savings, peace of mind & retirement!!! If you have fallen on hard times please do not be afraid to contact NDR. Years ago we had a terrible experience with a management firm so I was hesitant to even contact them. I checked other customer reviews and was so impressed with words like "accredited", "better business bureau", "shrinking debt" & the best 1... "I am now debt free"!!! In a short time this will be us.

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    Staff

    Reviewed Aug. 18, 2017

    I was very satisfied with the information given to me by Patrick, he was very detailed about how NDR could help me with my debt versus filing bankruptcy. I have been struggling for a long time now since my son has put me in this financial hardship with losing my home and having to take in his 2 children ages 2 and 3, losing his car that I co-signed for, and me ending up in the hospital for severe migraines and stress, plus so much more that has happened and put me in this financial burden. I am so grateful for this feeling of finally taking back my life and getting my debt under control. I knew I could never do it on my own, I feel empowered now with NDR on my side and helping me to finally have a debt free future. Thank you.

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    Reviewed Aug. 18, 2017

    National Debt Relief has performed as agreed. I am still early in the program so I have not received notices of negotiated payoffs but I anticipate seeing some of the smaller debts drop off soon. Contact by creditors has been minimal. Drafts are performed as scheduled. Provided you follow the guidelines in their documentation and adhere to a strict budget, this is a valid option to bankruptcy.

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    Reviewed Aug. 18, 2017

    So far everything is going well with the resolve. From 7 credit card debt I have they settled 2. So far good experience. Hopefully they will keep trying hard and get me out of debt sooner. Because I was worry with all this debt I had.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    Marc was very polite and patience, he did not judge answered all my questions and made this first experience of ours very easy since I am not computer savvy. I would recommend him in a hot minute to anyone who needs credit relieve. Thank you again Marc ** it was a pleasure.

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    Customer Service

    Reviewed Aug. 18, 2017

    I called to have some questions answered and I ended up registering for a program that will set me debt-free in 2 years. I have been paying for 5 years and my debt is still the same. I'm happy I came over National Debt Relief. Now I feel much better. Thank you Teneesha ** and everyone else.

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    StaffProcess

    Reviewed Aug. 18, 2017

    The process has been simple from the get go. The folks at NDR have always been helpful and very polite. I have enjoyed working with them and they have helped me get back on track and save A LOT of money which I could not have done myself. Many thanks to them.

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    Staff

    Reviewed Aug. 18, 2017

    Competent thorough service, superb follow through, one if not the best professional outfits I've worked with. I only hope the middle and end is as good as the 1st half of my experience with NDR. Sharde **, Rober **, Marvin, Jonathan were AAA+. The experience of having to address your credit issues is an emotional one for many. NDR through their professional made it possible to deal with.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    I find everyone I have dealt with National Debt to have been patient, understanding, extremely helpful in answering my questions, since I have limited experience in dealing with these problems. I would like to thank you everyone in customer service for their help.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    So far so good. I must say I am so excited to get started on this journey to being debt free. All of the people from National Debt Relief have been nothing but helpful and nice. Anytime I call they answer and help me right away. They seem to be very understanding and care a lot.

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    ProcessTransparency

    Reviewed Aug. 18, 2017

    Obviously a debt rehabilitation program denotes one's need for assistance to get a handle on their debt, however, NDR is very consoling and reassuring at such an insecure time. They explain their process from A to Z all while comforting you with the idea that this is the first step to a better way. I received an amazing settlement offer within 60 days of enrolling!!!

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    Staff

    Reviewed Aug. 18, 2017

    I would recommend National Debt Relief to anyone who has high credit card debt. They do a fabulous job of negotiating down your debt. They only contact you when necessary because they do their job so you don't have to worry. Great job NDR!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 18, 2017

    They are so wonderful, very helpful, very vivid explanations. They explained me about negotiate, lawyer, payment, if I need any questions, call them, I will share with all of my friends about this one, hope they will take it. Not only that but family as well. Thank you.

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    Customer ServiceProcess

    Reviewed Aug. 18, 2017

    Great service and communication. Matters were handled quickly and accurately. They made me feel confident about the program and the process was not stressful as I thought it would be. I feel like I have made the right decision based on my financial situation. I would refer this program to anyone who is in a financial hardship and does not want bankruptcy on their credit.

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    StaffProcess

    Reviewed Aug. 18, 2017

    Very thorough and knowledgeable. Both representatives were courteous and went through every step of the process with a fine toothed comb. Wish I had known about this program sooner. I would definitely recommend to a friend. Thank you National Debt Relief.

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    Customer ServiceProcess

    Reviewed Aug. 18, 2017

    Very willing to get my problem resolved and in a very quick time. I am very nervous about get this program started but the people talked me through my questions about pay off of my debt. I had problems get my phone interview completed, it took four different schedule calls which were all my fault but the people had no problem rescheduling. Thanks for all your work in getting on the road of recovery from my debt.

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    Transparency

    Reviewed Aug. 18, 2017

    Having come on financial hardships recently, National Debt Relief has made securing my family's financial future a real thing. The service providers I spoke with explained everything with great detail in an easy to understand process. I feel confident this is the best way for the future and I thank National Debt Relief for that.

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    Customer ServiceStaffProcess

    Reviewed Aug. 18, 2017

    I have to say that my experience with David **, Debt Specialist throughout the process was very good. He had attention to detail and answered all of my questions. Kaya (sp) in the welcome center was also detailed with good customer service.

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    Process

    Reviewed Aug. 18, 2017

    NDR has been successful in negotiating 6 of 12 creditor accounts within the past 12 months. I recommend their services to those that find themselves against a financial wall, but keep in mind PATIENCE is necessary for this process to work for you. It's much easier to let them deal with this than try and deal with the companies yourself. When setting up your contract with NDR, I highly recommend paying the meager fee for legal advice. They have kept me out of trouble. Do NOT expect overnight miracles. They can only work with the money you make available to them. Do NOT contact the creditors yourself once NDR has the ball.

    Things to consider: your credit is going to suffer terribly, depending on the amount of debt involved. Companies don't seem to care that you're trying to pay them, and give you the worst possible rating even once a negotiation has been agreed upon, and the account is paid off. There doesn't seem to be a 'middle ground' for a credit rating if you're trying to meet part of the debt. Disappointing, and something for NDR to consider in the future. NDR: Negotiate a new debt amount for us, with the stipulation the company supplies a 'middle ground' rating for us with the credit agencies concerning their account, since we're paying something instead of claiming bankruptcy. NDR has no obligation to do this at this time, but it is a way-ahead for the company, and more fair to consumers who fell on bad times due to no fault of their own.

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    Staff

    Reviewed Aug. 18, 2017

    Everyone has been extremely helpful to me during a very hard time in my life. I'm looking forward to being debt free!!! Eric ** was extremely helpful. The Welcome representative, last name **, I couldn't understand her first name was very nice. But, she mumbled and spoke low. I had to strain to hear her. But, she was extremely nice.

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    Staff

    Reviewed Aug. 18, 2017

    We are satisfied with the service so far. We are please with the way Analissa ** and the welcome team help us. We would like to thank the team at National Debt Relief for all that they are doing to help us through this hard time.

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    StaffProcess

    Reviewed Aug. 18, 2017

    I like that the debt will get settled. However, it has been hard dealing with the low credit score and not talking to some creditors for a long time. Also, the NDR people have very little contact with the clients once the process has begun.

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    Online & AppStaff

    Reviewed Aug. 18, 2017

    Excellent company to deal with. They took the worry of dealing with the credit card companies away from me. Very professional and respectful. I would highly recommend them to anyone struggling with overwhelming debt. Their website keeps you easily and well-informed of the progress they are making.

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    Customer Service

    Reviewed Aug. 18, 2017

    I just started with NDR. The service was amazing. Within one minute of sending the email of requesting help Tangela ** called me. It was crazy. I've never in my life had that prompt of a response on anything. This has been a very difficult time in my life and I have been struggling under a mountain of debt. I needed help.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    Stopped all calls and all credit company sent mailer saying that they will not call anymore. National Debt Relief handled my debt very professional. Great company to work with. Support staff was very professional, handled case very good. Thank you.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 18, 2017

    Garrett ** was super helpful and explained everything really well. I feel like a weight has been lifted off my shoulders. Thankful the process was quick and easy. My welcome call rep. was also very helpful. Looking forward to putting the debt behind me.

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    StaffProcess

    Reviewed Aug. 18, 2017

    Very easy to work with, people that I worked with were very helpful with answering my questions and getting back to when I had other ones. I was pleased with how fast the responses were handled and how quickly the overall process was.

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    Reviewed Aug. 18, 2017

    I understand the good business that National Debt Relief had provide for me to help me get out of debt and to bill back my credit to get better. I thank you for a great service and showing the graphic and chart of how your company work out the situation and deal with the situation.

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    Customer Service

    Reviewed Aug. 18, 2017

    There is no contact with your company concerning updating information on my account unless I initiate it. Since you are taking my money, it would be nice to know what you are doing with it. An email could be sent once a month or even every couple of months.

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    Customer Service

    Reviewed Aug. 18, 2017

    Days ago I agreed to a settlement email sent to me by NDR for one of my creditors. I have had NO email communication regarding that matter since. However, I am continuing to receive DAILY multiple phone calls from your organization but without any message left. Until I do hear something regarding the details of my agreement to settle, I will NOT be pleased with NDR's actions.

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    StaffProcess

    Reviewed Aug. 18, 2017

    In the beginning I was not confident about the program because of enough contact. Contact has improved and I'm satisfied. I have recommended the program to my daughter. Being able to view the account an added plus. Agents are very non-condescending.

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    Customer Service

    Reviewed Aug. 18, 2017

    They (NDR) do many great things, including negotiate reduced amount owed. A bit slow on responding to emails I send, but they do good work. I know they can help anyone that needs help achieving reduction in the amount they own creditors. Thank you.

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    Customer Service

    Reviewed Aug. 18, 2017

    I was appalled with the extremely fast service and response. I was helped by Mr. **, who had all of my information with creditors info and how much I owed. And toward the end after figuring out my budget and expenses that I was thankful that National Debt Relief helped me out. Now I feel I have the support I need to eliminate my debt and I couldn't haven't done it alone. Thank you and thank you Mr. ** and I will be calling you soon.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 18, 2017

    My call was informative and helpful. I was given the details of my account and told in a clear manner what the next steps would be. I highly recommend National Debt Relief to anyone looking to make a change for the better. Awesome company!!!

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    Staff

    Reviewed Aug. 18, 2017

    Very informative. My new to this, but it seems any information I may need is easily available. Seems like a very good service. Very good representative. Would recommend this service to anyone that may be in need of a solution to their debt problem. Thanks again.

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    Staff

    Reviewed Aug. 18, 2017

    I was skeptical at first, but after speaking with the Supervisor or Lee she made me feel more comfortable. It's a scary thing to be in a situation where debt accumulates and happy that there are options to fix this remedy.

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    Reviewed Aug. 18, 2017

    How can you honestly say you're helping people when your fees are larger than what I can settle these debts on my own? For what I paid you I could have paid them ALL off. No, I don't expect this will get posted but you will at least know. I've told you for a year that I was dying and did not want my children to have to deal with this. Thank you, now I can't work and half the debt is still there. Sleep well.

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    Transparency

    Reviewed Aug. 18, 2017

    I had a good experience throughout this whole experience. Ms. ** was very knowledgeable and clear about the process. I will definitely recommend this company to anyone who is looking to improve their debt situation. Take the first step to improving your financial mess and call National Debt Relief today.

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    Customer ServiceStaffProcess

    Reviewed Aug. 18, 2017

    Professional and trustworthy. All customer service representatives were very helpful and informative. Very respectful and always were there to assist me and give me advice. I would recommend this program to anybody. National Debt Relief is a well-organized program that helps you pay off your debts in the best and fastest way possible depending your economical situation. Thanks!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 18, 2017

    I appreciate the support and assistance provided by National Debt Relief. Everyone in customer service with whom I've communicated has been very friendly and helpful during a stressful time. I'm very much looking forward to achieving zero balances across the board. Thank you!

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    National Debt Relief has assisted me in reducing my debt approximately 33% in the last calendar year. It is a great program, and the staff is friendly and ready to assist anytime I call with questions. The only thing I can say is I wish I would've done this sooner.

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    Staff

    Reviewed Aug. 18, 2017

    Robert was extremely helpful and very clean with all of the information. He assured us that we were in good hands. We already feel better and relieved just signing up. Johnathan and all other assistance we received was very good. Looking forward to this journey towards debt relief.

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    Customer ServicePrice

    Reviewed Aug. 18, 2017

    I have tried numerous occasions to log on and can't. When a judgment was filed against me I had to call several times to make sure it would get taken care of, they finally replied on last day even though I sent it the same day I received it. They are charging me a late fee every month.

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    ProcessTransparency

    Reviewed Aug. 18, 2017

    Incredible work ethic and warmth. I felt comfortable and they were very clear and transparent from the beginning. Very personally educated in all aspects of the program and welcomed all and any questions big or small. I appreciated the understand and the efficiency of the experience. Thank you Christopher for all your help.

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    Staff

    Reviewed Aug. 18, 2017

    I have a good experience with Gilbert. He is a good asset for your company. I will recommend National Debt Relief to some of my friends. This is truly a big help to my family. Especially helping me settle my debts to my creditors. Hopefully this is my roadway to being a debt free.

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    StaffProcessTransparency

    Reviewed Aug. 18, 2017

    Reps made the uncomfortable situation more comfortable... very knowledgeable and transparent. Finally a light at the end of the tunnel. They were very honest and upfront as to expectations and potential results. Even though it will take a bit of time to complete the program, it's comforting to know that I don't have to try this alone.

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    Staff

    Reviewed Aug. 18, 2017

    When I signed up the staff was very helpful and friendly. They took all my questions and replied so I could understand what I was going to do with them and the outcome would be great. My thanks go to all of them.

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    StaffProcess

    Reviewed Aug. 18, 2017

    I am very pleased with the consultant that helped informed me about the program. At first I was very leery as I wasn't sure what I was getting myself into, but I now feel a sense of relief. I am looking forward to financial freedom.

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    Staff

    Reviewed Aug. 18, 2017

    This was a very intimidating experience for me. As a mom of 3 kids and a wife the thought of getting into so much debt is heartbreaking, the constant feeling of dread and heaviness that sits on your chest is terrible. I am so glad Ampi ** was able to assist. I felt absolutely not one ounce of pressure even after explaining my situation. She made me feel good like I am Finally getting my life back together. I would highly recommend anyone dealing with what I am to go through this company.

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    StaffProcess

    Reviewed Aug. 18, 2017

    I'm so glad I found National Debt Relief - they've been helpful and informative throughout the whole process. It hasn't been easy, but in just under two years I'm looking at being 100% debt free for the first time in a long, long time. Took a huge weight off my shoulders!

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    Customer Service

    Reviewed Aug. 18, 2017

    I am not impressed with this company! Every time I call them about progress and how much I pay them each month, I always get the runaround. What I am paying them each month, I could have paid my debt down several times over! But I am told I have signed the contracts and have to have patience! In the mean time my credit is being destroyed! Frustrated and don't know what else to do!

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    Staff

    Reviewed Aug. 18, 2017

    David ** was a tremendous help to me and answered all my questions. I appreciate all the time and effort he put in with me and all of my questions!!! He was very patient and very perfectional with me and all the odd question I asked. I really appreciate all of his patience with me!! Thank you again so.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    I often times felt confused about what was actually going on and when I called to ask questions I had to talk to different people and some do not seem to know what is going on or don't give complete answers. I don't consider myself ignorant, but there were times when I felt that way because I had to rephrase my questions to get the answer I was looking for... like going to the dentist to get your teeth pulled. Also, after I was done paying off the debt the response for what was going to happen next was over 30 days. I would like to see a new credit report upon completing my debt. I would recommend your service to others and am over all pleased with the service.

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    Verified purchase

    Reviewed Aug. 18, 2017

    I can only say they are great. They have settled three accounts in 6 months. I could have never done it without them. I would recommend them to anyone. I have been able to save money and it took a weight off me that was taking over my life.

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    Staff

    Reviewed Aug. 18, 2017

    All personnel who have helped and talked with me have been very nice and pleasant to work with. I feel a great relief with the amount of time and help the reps. have given me. I look extremely forward to a great working relationship with National Debt Relief.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 18, 2017

    NDR was very clear about how their program works and I have received excellent customer care when I've called. Knowing that I can call and get a customer service representative quickly whenever I need to is very reassuring. Debt management is stressful and NDR understands that and they have been very supportive.

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    Customer ServiceStaffProcess

    Reviewed Aug. 18, 2017

    Everyone is always pleasant when I call and the service has been great. They were very helpful in assisting me file a response when one of my creditors filed court proceedings and they were able to negotiate a settlement with that creditor thus resulting in a dismissal of the lawsuit. I have been participating in the program for nearly 3 years and it has been a positive experience.

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    StaffTransparency

    Reviewed Aug. 18, 2017

    Shomari ** was terrific for us. He was very friendly and helpful. Couldn't have had a better experience. Got us approved the same night. He walked us through every step and explained everything very well. He assured us they would be there for us through every step. Very reassuring for someone having financial issues.

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    Staff

    Reviewed Aug. 18, 2017

    Earl ** was very professional and informative. Has a way of making you feel like you are not the only one with the issue you're trying to resolve. It can be a embarrassing thing to talk about. So talking to someone on the other side that is chill and thorough is refreshing.

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    Staff

    Reviewed Aug. 18, 2017

    My most recent experience with National Debt Relief was very good. The lady was knowledgeable. She spoke clearly so I can understand her. She was very helpful. I have always paid on time and things are working quite well and I really appreciate your help.

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    StaffTransparency

    Reviewed Aug. 18, 2017

    Very helpful people at NDR, some talked very fast but all gave very clear information. Will have to wait to see how the dust settles with billers but sure do appreciate the hope of getting out from under the mountain of debt.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    Karee ** and Jami were very knowledgeable and professional. They both made me feel instant relief. I feel that this is right route to go in solving my debt problems. Last year I almost entered Freedom Debt Relief's program, but the man I spoke to asked me to lie and do things that I felt uneasy doing. It left me with a big knot in my stomach. So when I called you all I was a little cautious, but soon felt comfortable with the two ladies I spoke to.

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    Staff

    Reviewed Aug. 18, 2017

    My interactions with the people at National Debt Relief have been excellent. I love them to death and they’re doing good by me so far. They're doing really good in settling my cases and I’m getting this done in a hurry. They've answered all my questions and given me guidance. I did a debt relief program before, but I would refer this one. Working with NDR has relieved some stress and is making my life better.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2017

    I was stacking debt up quickly and I wasn't able to manage my money properly. At that time, my ex-wife and I were still together and we both considered trying to get help. We ended up talking with National Debt Relief and it seemed like they could help us out. They surely exceeded our expectations. Any time of the day, the NDR reps were able to help. If I needed an update on something due to another purchase that I was trying to get and I needed to know where they were at, they called and let me know right away. Working with NDR has definitely my affected my life in a positive way.

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    Staff

    Reviewed Aug. 17, 2017

    When I first called National Debt Relief, I felt scare to talk to anyone about my credit cards debt. I felt embarrassed and worried because I was scare program like this would be a scam. But after I spoke this wonderful person name Johnathon **, he made me feel safe talking to him. He never made me feel ashamed about asking question about my credit issues. I’m new to this program but I already feel I am on my way to be debt free.

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    StaffProcess

    Reviewed Aug. 17, 2017

    Very helpful and understanding to all of needs. Debt was settled within 4 months of program start. If you’re struggling with debt this company will give you a chance at being debt free quickly. There is always a kind person to talk to and you never feel like you’re alone in the process.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    Everyone I have talked to has been very courteous and respectful. My difficult situation has been made manageable because of their help. The plan they came up with is getting my don't understand control. I'm so glad I called them. It was a great decision for me.

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    Staff

    Reviewed Aug. 17, 2017

    Best experience ever! I'm very impressed and the people are amazing and friendly. They have made me feel less stressed and like I can breathe again. Just knowing someone wants to help and didn't make me feel any less of a person. It's hard to ask for help but they answered the questions with knowledge and with words I would understand.

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    StaffProcessTransparency

    Reviewed Aug. 17, 2017

    Everyone was very helpful and willing to explain every step of the process to me and my wife. They made it easy to understand what we needed to do. They were also truthful and took their time explaining the contract, and letting us know what was expected of us and what we can expect from them.

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    Customer ServiceStaff

    Reviewed Aug. 17, 2017

    From the first call I received from Alan then Rhonda and then Andrew they have all been very informative and helpful. Rhonda has really been supportive even when I expressed my fears. I hope this works out for the best.

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    StaffProcessTransparency

    Reviewed Aug. 17, 2017

    Priscilla ** made sure I understand how the process works. She provided me a clear understanding of being debt free. She insisted on choosing National Debt Relief as reputable company to take care of my case. I acknowledge that it is a 2-way street, therefore as a client I will do my best for this particular matter. Thank you Priscilla and the National Debt Relief Team. ALOHA.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 17, 2017

    I spoke with Andrew regarding my enrollment in the debt relief program. He was very knowledgeable and explain the process, policy and procedures very well. He was clear and concise and answered all of my questions timely and accurately. I was pleased with the outcome of the call.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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