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National Debt Relief Reviews

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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 253 Reviews 50035 - 50235
    Verified purchase
    Customer ServiceTransparency

    Reviewed Aug. 23, 2017

    I had a great experience with National Debt Relief, they were prompt and very customer service friendly. Always answer my questions that I had very quickly. They thoroughly explain everything to me each step of the way. I highly recommend to anyone trying to get out of debt.

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    Reviewed Aug. 23, 2017

    Having a considerable amount of debt and being less than a year into my estimated 48 month program I am satisfied for the most part. I started with 9 accounts. I was very pleased to get my first settlement which saved me about 6000$. The second settlement brought me back to reality and was resolved by basically paying the full amount. To reach this agreement I was forced to pay an additional amount plus my normal bi-weekly payment which I was struggling to afford by itself. The additional payments lasted for 3 or 4 payments and made it very difficult to live day to day. I do appreciate the help I am getting and I understand that the big picture is what's important. Without the help of a program like this I do know it would be a much longer and far more difficult road to become debt free.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    I have been using them for over a year and they communicate weekly with you about your account. Very knowledgeable and helpful. At first you don't hear from them and think what's going on but they are waiting for all your accounts to become delinquent in order to make payment arrangements.

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    Reviewed Aug. 23, 2017

    It takes too long for them to get services started. I'm aware they claim it could take up to four months but this is ridiculous. It doesn't take four months for them to receive payments. I'm hoping that what I'm paying for will go into action soon so that my creditors STOP calling me.

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    Customer Service

    Reviewed Aug. 23, 2017

    So far this was the best decision I made to call National Debt Relief. I have been with the company that long but so far it has been a smooth transitions. The customer service is great they are always willing to help to the best of their ability.

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    Transparency

    Reviewed Aug. 23, 2017

    NDR keeps in contact of what is going on. They will call and E-Mail with any updates. One is never in doubt what is going on! Also with the online information, one can keep track of more details. They are always willing to help and explain any questions one may have.

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    Customer Service

    Reviewed Aug. 23, 2017

    Great experience. Glad I called. I had some creditors calling all day and every day. Once I put my faith in this business they took care of the rest. I recommend this to anybody who has more than 20k in debt. My debt was cut in half. Thanks National Debt Relief.

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    Michelle increased rating by 2 stars.
    ProcessTransparency
    After a positive interaction with National Debt Relief, Michelle increased their star rating on Jan. 31, 2018.

    Updated review: Jan. 31, 2018

    It's not been a year yet and they've already cleared three of my debts. And they're working on two more. They keep me informed with everything. I'm not clueless with anything that they do as I always get an email or a phone call. And they let me know what's going to happen. It's been wonderful.

    Original Review: Aug. 23, 2017

    The beginning process was very good. They went through everything with me and my husband. Made sure all questions were answered. Have not been any future to clear debt due to building funds. So can't really rate my whole experience at this time.

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    Customer ServiceProcess

    Reviewed Aug. 23, 2017

    I'm still waiting for my debt to start being paid off. The money is being taken from my account but my debt still remains the same. I've called twice and I guess I'm waiting on negotiations to start. It seems like I longer process than I originally thought.

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    Customer Service

    Reviewed Aug. 23, 2017

    I am currently in the process of a program through NDR. I am finding this a pleasure. A joy to function in life without the stress of getting these debts handled. Once and for all. Thank you. I am able to see my progress online. Whenever I have needed help, questions or the likes I am greeted with on the spot communications through email and or the phone.

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    Customer ServiceTransparency

    Reviewed Aug. 23, 2017

    So far so good. They have best customer service... and after 2 months I already got a settlement that satisfies my needs very much. I would recommend it to anyone to really wants to be debt free... everything is very clear with National Debt Relief. Thanks.

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    Reviewed Aug. 23, 2017

    I was glad to hear that one of the creditors had settled but my bank was charged and they couldn't stop payment on Friday the 25th. So I will be charged a fee for insufficient funds and would not take my new bank draft till after the Friday.

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    Staff

    Reviewed Aug. 23, 2017

    The National Debt Relief Team has been wonderful to work with. They have helped me so much in getting my debt under control. They take on the creditors so I don't have to. That has given me peace of mind and I can continue working and taking care of my family!

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    Unfortunately I got into a situation that caused me to contact NDR. I am very happy I did as they are assisting me in debt consolidation. They are easy to work with and will answer all questions. They have helped to reduce my stress level by working with me and on my behalf to pay off my debt more quickly than I could do on my own. If you have the need for their services, I highly recommend them.

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    Transparency

    Reviewed Aug. 23, 2017

    I would recommend National Debt Relief to anyone having a difficult financial period. It is like a second chance and can save families from bankruptcy and maybe end up in the street! It is a easy, clear and reliable system. Great customer services.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    I started with National Debt Relief around June of this year. So far, I can say that they have a good response team. I cannot say much for settling my credit accounts right now as they are still negotiating. So we shall see how they handle my debt.

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    Price

    Reviewed Aug. 23, 2017

    When I spoke with NDR... I had apprehensive will to proceed but I'm managing A LOT of accounts and payments on my own. It gets overwhelming and sometimes unpredictable! I spoke with a consultant, we went through my debt profile with a credit report. We discussed what actions I've taken so far and if/any progress and what actions can be taken forward with NDR's help. It's really a partnership because you're still paying your debts, they're just helping to manage the coordination of funds at a rate and pace that's affordable. I'm glad I chose to work with them and while I'm still not debt free quite yet, I'm confident they'll help me through it!

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    Customer ServiceStaffProcess

    Reviewed Aug. 23, 2017

    When I called and began to converse with Kester ** about the NDR program, I was nervous and very apprehensive. However, at the end of our lengthy and informative conversation (in which all my doubts and fears were assuaged) I had gladly signed up and become a happy participant in the program. I cannot express my gratitude enough. Kester is completely knowledgeable and confident about the program. Thank you so very much.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    When I felt I was drowning without any other options, NDR held out a helping hand to help pull me out of a hold of debt. Responsible, not pushy, helpful and concerned staff all around. I'm so very glad I called them.

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    Customer Service

    Reviewed Aug. 23, 2017

    I've been with NDR for 4 months. And my creditors have still not been notified. When I call I get the runaround. When does action take place? Do I wait for the sheriff to show up on my doorstep with a summons? If I start to see results I will change my review. But until then I have no choice but to be dissatisfied.

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    Staff

    Reviewed Aug. 23, 2017

    Very helpful and supportive representatives. Working with these individuals made a difficult financial time in my life much more tolerable. A committed company working solely for the client's best possible outcome. I now have hope that these financial hardships will eventually pass and I will come out debt-free in the end.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    National Debt Relief is very kind and considerate when helping with problems that arise. Their customer service is superb, they are top notch when it comes to putting the customer first. Thank you for the help in my journey to be debt free.

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    Staff

    Reviewed Aug. 23, 2017

    I have to say that since I rely on National Debt Relief I feel less stress and I'm happy that I ask for their help. I'm almost done with my payments and I can't wait to feel free of debt so I can plan a vacation with 2 kids. Thank you to all the staff from national Debt Relief for all your help and support. God Bless.

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    StaffProcess

    Reviewed Aug. 23, 2017

    From the first contact to debt relief NDR staff were eager to help, provided answers that were straight and guided me through their process, and it worked! NDR took care of the debtor negotiations and kept me informed, and I had the final say at each step.

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    Transparency

    Reviewed Aug. 23, 2017

    When dealing with this company, I have nothing but praise. They explained everything to me and are taking care of my debt in an efficient manner. They have contacted all the creditors and made payment arrangements with them all. I would recommend them to anyone that needs debt consolidation.

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    StaffTransparency

    Reviewed Aug. 23, 2017

    My debts were individualized and managed by agents that knew exactly what was taken care of as well as a schedule of remaining settlements to be satisfied. Each time I contacted them for updates they were right on. My enjoyment that followed is that they were always professional and with empathy re-assuring pleasant. Each E-mail was easy to understand spot on with dates, fees and paid off accounts. This was the very best service I have ever received from any organization I have ever dealt with. Thank you for your professionalism, understanding and most of all your excellent service.

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    PriceProcess

    Reviewed Aug. 23, 2017

    The fees that are charged seem to be high. This adds additional time it takes to pay off my debt. I'm still too early in the process to comment any further. I am anxiously awaiting my first payoff on 1 of my credit cards.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    I really appreciate the professional yet cordial exchange I have had with each NDR Associate. The calls are consistently handled with excellence. I would like, however, to have more detailed information about the progress of the resolutions for each creditor. I understand that some information cannot be given due to timing issues. I also wonder if some accounts are being handled in a timely manner. I did have one creditor who indicated that they had not received any information from NDR for over a year.

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    StaffProcess

    Reviewed Aug. 23, 2017

    Everyone was so very helpful and made my decision easy. They were very thorough. If I had questions they answered them without hesitation. The program is something I felt comfortable with. I feel very positive about the whole thing. I knew there was no possible way I was going to pay off my debt alone.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 23, 2017

    Representative Nelson ** was clear, patient and very understanding in explaining how National Debt Relief would help us and the steps we would have to take. Thank you for providing excellent customer service to my husband and I. God bless you.

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    Staff

    Reviewed Aug. 23, 2017

    The service team is awesome. I send an email and before I can shut off my computer I have a response to my question. I have no regrets for choosing National Debt Relief. I feel at ease with my journey to being debt free.

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    Customer ServiceTransparency

    Reviewed Aug. 23, 2017

    Well they seem to be good at responding to negotiating with the creditors in a timely manner. I just would like them to communicate more often with me while I'm a customer with them to keep me up to date with my account. It feels better to not have any more annoying calls or email from creditors. So I would recommend this company to friends.

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    StaffProcess

    Reviewed Aug. 23, 2017

    I am very pleased so far with my experience during application for NDR services. Both Earl ** and the welcome service representative were knowledgeable and thorough in reviewing the program with me. I am most appreciative in their patience in guiding me through all the steps of the program and in their follow through.

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    Price

    Reviewed Aug. 23, 2017

    I have to say I am impressed with their negotiation with our accounts, but the 21% fee they charge you on top of the payments you have to make to those settled accounts is ridiculous! The whole point I thought was to get you out of debt not cause more hardship to the customer.

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    Staff

    Reviewed Aug. 23, 2017

    I'm so excited! Today I make my last payment to the last of the creditors. After mistakenly allowing another access to my credit cards and learning the hard way not everyone is honest; it has taken me about 3 1/2 years to crawl out from that debt. I could not have done it without the fantastic people at National Debt Relief. Thank you so much for all your help and guidance.

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    Customer Service

    Reviewed Aug. 23, 2017

    I was kind of nervous using this company because when it comes to these type of companies the first thing you think is scam right? However do your research before you commitment to anything. This company have helped me resolved one of my debt with my creditors and I was so excited to receive that call from them. 1 down 3 more to go!

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    When I turned to National Debt Relief for help, my debt had spiraled so far out of my control I was contemplating very desperate measures and continuing to make backwards steps. I felt hopeless, stupid, and ashamed. The NDR counselor I first talked to talked me back from the edge. She did not judge, just listened and helped. After that I have talked to many people at NDR and they have all been helpful and understanding. I appreciate that the negotiators behind the scenes make everything work too, and my debt has been vastly reduced quickly thanks to them, but without the kind touch of the people on the phone, I would have collapsed under the weight of all that debt and all the steps I would have to take to resolve it. They made it possible for me to survive, and I appreciate it greatly.

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    StaffProcess

    Reviewed Aug. 23, 2017

    I have had much relief having National Debt Relief deal with my creditors. They have addressed issues in a timely manner. They have also reassured me when I was in doubt. I am thankful for this program and what it has done for my family and myself.

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    Staff

    Reviewed Aug. 23, 2017

    Although putting myself if the financial position I was in was not one of the highlights of my life, National Debt Relief respected the position I was in, and was very professional. They guided me without putting pressure on me while respecting my privacy. I certainly would recommend them to anyone who found them self in a position where they need help.

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    StaffProcess

    Reviewed Aug. 23, 2017

    I was down and out with my huge debt. I called the other debt relief program and they turned me down. Then I called National Debt Relief. They were very helpful and very flexible. They help me through the whole process. When I cant pay on the day they help me by working with me. My last contribution is on August 25 then I'm debt free.Thank you to National Debt Relief. They gave me my life back.

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    Reviewed Aug. 23, 2017

    The reason why I'm giving him four stars is I just recently started with them. So far they seem to be doing the things they promised me it was going to do. As we go further along I'm quite sure I will be at another star. But for now, That is why I'm only giving him four stars now. Thank you.

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    Customer ServiceStaffProcess

    Reviewed Aug. 23, 2017

    Paul ** is my rep and he is AMAZING. He has great people skills and made me feel at ease with the process. I just started in May 2017 so I'm early in the process. I get several phone calls from the creditors, but I do what Paul told me to do and not speak with them. I am 100% sure I made the right decision with going with National Debt Relief. I did my homework and they are the ones to go with!

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    Everything has been running smoothly so far. I got my first settlement offer after 2 months and I can honestly say, it was a great offer. I'm looking forward to receiving more offers and getting on track to financial freedom. They have also very helpful when I needed to call and speak with someone about my account.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    I am so glad I made the decision to use NDR! My debt was resolved and I have graduated! I am now working on rebuilding my credit and I can see my score rising. Once I made the call and got approved all my stress and worry was gone. They helped me every step of the way! I definitely recommend them.

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    Customer ServicePrice

    Reviewed Aug. 23, 2017

    I had a great experience with National Debt Relief. I was able to reduce my debt and improve my credit score. Every time I called with any question, there was someone there to answer it. They worked with me and provided me a solution that was affordable and achieved what I needed it to. I would recommend them to anyone.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    I am very happy with the customer service of all the staff I have been in contact with. Everyone is very professional and courteous. I am also very happy with the progress made in such a short time. I couldn't feel more relief than I do now.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 23, 2017

    I found representatives to be extremely knowledgeable and helpful in this process. Everything was explained with clarity. Representatives continuously stopped to answer all questions and concerns. I felt informed after the entire process. At times it did seem a little scripted but all my questions were answered.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    Had a really great experience. They were very helpful whenever I called. I would do it again if I ever got in Credit Card Debt, which I am NOT planning to do! Saved me a lot of money! Would highly recommend their services. I am very glad that I did this!

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    Customer Service

    Reviewed Aug. 23, 2017

    I felt skeptical wanting to continue with the consolidation but National Debt made it very comfortable. Great customer service and would recommend to a friend if in need. The portal is very helpful to keep track, love it! Thank you NDR!!!

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    Staff

    Reviewed Aug. 23, 2017

    Please do not hesitate with your decision to enroll in National Debt Relief Debt Settlement Program. My experience was successful the whole way through. The representatives are responsive and committed. This was the best decision I've made in a long time.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    Customer service and professional have been outstanding. I would definitely recommend a friend. All my questions were answered, I was not judged about my financial issues and immediate assistance was given. I really appreciate the fact that I have this option to be able to pay back my debts with assistance.

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    Staff

    Reviewed Aug. 23, 2017

    We could not have been more pleased with both the service itself in consolidating our debt, but the kindness and pleasantness the staff demonstrated. We worked with National Debt Relief for years and spoke with many different representatives. Never, in that time, did we have an unpleasant experience.

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    StaffProcess

    Reviewed Aug. 23, 2017

    It wasn't clear at first that all my accounts would be closed, and while I understand the need for this step, I might have asked to exclude one or two accounts if possible, in case of emergency. I am nervous about these procedures, but the two women with whom I have worked thus far have been patient and reassuring throughout this process.

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    Reviewed Aug. 23, 2017

    It was pretty good, but a few times I got misinformation but it was cleared up quickly, but these guys need to be on the same page. Felt like they weren't at a few times. But it's all good and done with, thank you!

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    Staff

    Reviewed Aug. 23, 2017

    They were very helpful and have helped with the pressure that was on my family. Very informative. Quick responses. Paid off 3 cards in 6 months. They have done everything they said they would. Very easy to work with. Thank you.

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    Staff

    Reviewed Aug. 23, 2017

    I'm happy I found debt relief. They do their very best to make sure you're debt free, if you always make your payments on time there should be no worries. And the staff are kind, at least the ones I've spoken to. Thank you!

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    Reviewed Aug. 23, 2017

    So far I have not experienced any issues. Therefore I have nothing bad to say & no bad experiences to share. Only good thus far. I hope this will help clear up my debt so that I can live debt free. And get this weight off my shoulders. And stop worrying about this debt and not get in this situation again.

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    StaffTransparency

    Reviewed Aug. 23, 2017

    Very professional and relieved my mind of a couple of concerns I had with my credit rating dropping and then eventually getting back up again. James ** was very helpful with the details and explained in detail all of the information that was going to be released to creditors and the person that came on behind him reiterated everything that James spoke to me about my case.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    This is not something we wanted to do but realized that it was probably our best option. So far things have gone as advertised and we hope to be debt free asap. The customer service is always very friendly and helpful and will answer any questions you may have regarding the program in detail.

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    Process

    Reviewed Aug. 23, 2017

    I was tired of paying the bare minimum on my cards and realized that I was dependent on my cards. National Debt Relief was a life saver. They made the process easy to understand and helped cut my debt in half!

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    Reviewed Aug. 23, 2017

    They helped me get my life and financial troubles back on track. They have also taught me to be self conscious about my expenses and to be more vigilant on my spending and aware of my debt to credit ratio and credit score!!

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    Customer Service

    Reviewed Aug. 23, 2017

    Making the decision to call a debt relief company is a difficult one. First, we must admit to needing help. Secondly, knowing who to call and who to trust, is another issue. After careful consideration and some research, I reached out to National Debt Relief. The initial call to them, proved to be a life saver! A few follow up calls and emails helped me to realize that I am not in this alone. I just signed up with them, and feel that they will guide me towards a path to debt relief. Thank you, Carlos for helping me see the light at the end of this tunnel.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    On July 3, I called NDR as I didn't know where to turn. I have considerable debt, due to many serious personal issues. NDR was so courteous and kind and has taken me on, giving me HOPE that I can pay down my debts in a responsible manner. THANK YOU!

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    Reviewed Aug. 23, 2017

    So far, my experience with National Debt Relief has been nothing but positive. I completely understand their process and roles intended to assist me to become debt free. They also make sure that all processes and contact on my behalf is communicated in a way in which is easily understood. So glad I took this step to resolve my debt.

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    Staff

    Reviewed Aug. 23, 2017

    The welcome team was great and helped keep me informed when it came to how this program was going to function for me and my family. We know that this will not be easy, but she definitely made me feel better knowing the end result will be worth it and that they were here to help along the way.

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    StaffTransparency

    Reviewed Aug. 23, 2017

    I am very pleased with the service you gave me. You explained everything very clear and give confidence to the client. With your explanation you gave me a light at the end of the tunnel. You are a great hope to everybody that has the same debts problems as me. You are very professional in your work.

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    Customer Service

    Reviewed Aug. 23, 2017

    We had way too much debt, got behind and were just barely paying the minimums. NDR helped us out with their program, lowering our monthly payments from $1600 to $900. It was a huge relief to be on a schedule we could handle, slept a little better at night too. Their support was great and the customer service is excellent.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    I am very pleased with National Debt Relief taking on my case and helping me resolve my debt issues. They have stayed in contact with me via email and have good customer service. I am grateful to their dedication and professionalism.

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    Reviewed Aug. 23, 2017

    The most understandable company ever. Willing to work with me and explain the smallest things with you. Love everything about it. Hopefully when everything is done I could say way better things about them. Helping me from the start and over all. Working with me. Every step of the way???

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    Reviewed Aug. 23, 2017

    I have just started my experience with National Debt Relief and I already referred my sister and she is now on your program. I will know more about my experience once things start moving along. The hardest thing right now is the creditors bothering me at work.

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    Reviewed Aug. 23, 2017

    NDR helped me pay back all debts on my credit reports, (except for one that we could not locate the holder). My credit score has remained the same for 3 years, even with a well maintained credit card. Should have declared Bankruptcy.

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    Customer ServiceStaffProcess

    Reviewed Aug. 23, 2017

    Update on 11/11/2018: National Debt Relief set me up with a good plan and I'm now 75% there in less than half the time. I had settled two of my four debts and I should have the third settled in a few months. So so far, it's been good. The negotiators are also easy to talk to and get information from. I get an email every month and they let me know when they're settling something. My experience has been easy and I really enjoy it.

    Original Review: It was very easy to get information on this program and the representatives I spoke to were very kind and helpful. The process was also very speedy and they answered all my questions. I look forward to success and resolving my debt issues with ease.

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    Reviewed Aug. 23, 2017

    This program is awesome. It has already provided me with peace of mind knowing that all my debts can be consolidated and that I have someone on my side to assist me with eliminating debt in a shorter period of time on my road to becoming debt free!

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    Reviewed Aug. 23, 2017

    Massive student loan debt. Unable to pay. While the debt was taken care of on one loan, I did the same thing myself on another loan myself, and saved the 18% commission. Do not waste your money here. It's painless, but expensive here. If you can do the same thing, why not do it yourself?

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    Reviewed Aug. 23, 2017

    This is amazing to have this program when being in financial struggle to pay debts. They make sure they provide you a great quality of service and follow up so everything can be taken care of. They keep contact so you know exactly how the process is working out with the creditors so you don't have to worry too much.

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    Staff

    Reviewed Aug. 23, 2017

    Very professional and prompt. Excellent to work with! Months after I completed the program I needed information and documentation from them for a house purchase. They were prompt and courteous and helpful. This company understands service and efficiency. I would recommend this company to anyone trying to manage their debt and get out from under overwhelming financial burdens. They really do what they promise!

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    Reviewed Aug. 23, 2017

    So far I have been pleased with all the support and assistance I have received. Questions are answered and response is given as debts are settled. I was a bit nervous at first but each month I realize how this is making things easier to get my finances back in control.

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    StaffProcess

    Reviewed Aug. 23, 2017

    Thank you so much for all the assistance! Ricardo ** was very helpful the whole process! I don't recall the name of the person that I did my welcome feed with but he was also very helpful and was happy to assist with any questions I had. Thank you!!!

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    Reviewed Aug. 23, 2017

    National Debt Relief isn't a company I would deal with again. I would have to phone them to find out what was going on, they never took it upon themselves to contact me with updates. I still have not heard from them whether my case has been closed. Will be contacting them again for information. There has to be a better customer oriented company to use.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2017

    Haven’t really had anything to go by as of yet other than OneMain does not call as much. The people do call me back or email me when I have a question. Kody has been very helpful whenever I have a question or a worry, he always responds very quickly.

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    Reviewed Aug. 23, 2017

    The employees at this company is excellent services. I got excellent services. I am very happy with National Debt program. I would tell my friends and family members about this company. I got Excellent customer service. I was told how the program work.

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    Process

    Reviewed Aug. 23, 2017

    I began this program in November and as of this writing in August, I am around 60% resolved and have only 2 of 5 creditors yet to be resolved. I am extremely pleased with the progress National Debt Relief has provided me in these 10 months. It has taken an strong effort on my part as well, but I cannot overlook the help National Debt Relief has provided that has me well on my way to recovery.

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    Staff

    Reviewed Aug. 23, 2017

    My experience from the consultants that I talked to, especially Mr. Avery ** was absolutely wonderful. He was very knowledgeable and helpful. His demeanor was a great one. He answered all and any questions I had or did not have.

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    Staff

    Reviewed Aug. 23, 2017

    Courteous, professional staff. Always friendly and always answered your questions. Would recommend and have. Fought for me with creditors. Kept me well informed and let me know what was happening. Always asked me if I accepted what a creditor wanted to waive.

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    Reviewed Aug. 23, 2017

    The ease of mind that somebody is doing something for my burden and loads of debts which continually disturbing me. Though struggling, I am looking forward to be debt free in the future. With their continued help and representation to negotiate with my creditors, they're giving me some hope that sometime in the future, the burden will gradually be much lighter and eventually be debt free.

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    Transparency

    Reviewed Aug. 23, 2017

    I had a great experience with NDR. I couldn't get myself out from under all my debt and needed help. Everything was explained to me from the beginning so I could make an informed decision. So I decided go for it and was about to get out of debt sooner than expected. I'm glad I used NDR service because I personally could've have done it alone.

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    Transparency

    Reviewed Aug. 23, 2017

    It was an awesome experience to get help for solving my financial problem. Brian ** explained and gave me full information to get support from your company. I had a little bit doubtful feeling before I met him, but now I totally could trust your program and can recommend to my friends.

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    Transparency

    Reviewed Aug. 23, 2017

    The service that I have been provided is exceptional! I would most definitely recommend to others! The fact that everyone explained and answered my questions simply and completely make me feel confident that I have made the right choice in my financial future.

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    StaffTransparency

    Reviewed Aug. 23, 2017

    I was very pleased with National Debt on their service. They were very helpful and very understandable on how their company works. They explain everything to you to where you understand. They also keep in touch with you constantly to make sure they have all information that is needed and they work fast.

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    Reviewed Aug. 23, 2017

    Both of these guys, Randall and Eric, were great. They answered all of my questions clearly... I was going to look into the option of bankruptcy. I was drowning in debt. I found National Debt Relief and I'm glad... Will definitely recommend to everyone.

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    StaffProcess

    Reviewed Aug. 23, 2017

    The two people with whom I worked were friendly and helpful. They were very patient and kind when explaining the program and answering questions. I feel much more informed and very much at ease. It's comforting to know that there is light at the end of the tunnel! I'd definitely recommend NDR to a friend. Thank you for your assistance.

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    StaffTransparency

    Reviewed Aug. 23, 2017

    Very pleased with my service at NDR. They were always available when I needed them to ask questions, and they always kept me up to date with what was going on. I have and would recommend them! Great people to work with too! They helped me a lot!

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    Reviewed Aug. 23, 2017

    Honestly terrible. Seems like fees aren't a lot when you talk to them at first but we paid them like $1700 more than they paid in settlements and then they claimed we still owed like $700 when we opted out (after they pressured me to stay when we couldn't afford it for months after we first wanted to opt out). Should've known better. Never again. These programs are a total scam.

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    Process

    Reviewed Aug. 23, 2017

    National Debt program assist in my finances. At the beginning I felt I was not going to accomplish my debt, however this program assisted me very much in obtaining debt free. I definitely recommend the program to everyone!!! Thanks a lot.

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    Reviewed Aug. 23, 2017

    When starting out, I was informed that my credit would take a slight hit for a couple months, but it would soon return to be stronger. Well, 2 months in and my credit is down 100 points. I hate to see how much further it's going to tumble before it rebounds. If it even rebounds.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 23, 2017

    I have just had my first debt settled by NDR for 50 cents on the dollar. I had considerable debts and struggled with them and the collection companies for a long time and it was very stressful. NDR looked at my whole situation, was honest and upfront about what they could do and what they could not do, explained the whole process clearly, and took comprehensive information from me. They carefully explained each clause of the contract and supplied me with full documentation of what we were doing and have an easy to use portal to keep track of the process.

    It has been about a month and a half, and they called me this morning to report that they reached a settlement with my first creditor, and asked permission to go ahead with the agreement. The people I am dealing with seem young, but they are knowledgeable about what they are doing, get information back to me if they do not have the answers, and answer all my questions. It has been a relatively stress process in a part of my life that had created incredible stress. They estimate that I should be debt free in about 4 years with payments that are possible to me to keep up. I wish I had done this years ago. My understanding is this field has unscrupulous companies, but I am pretty savvy about these matters, and have seen nothing nor have been told anything that has made me doubt their honesty.

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    Staff

    Reviewed Aug. 23, 2017

    I received a call just getting on their website and typing in my name, phone number, and email. They were very patient, answered all my questions, laid everything out in an easy-to-understand manner. They were very nice and very understanding. No judgment on how I got in this deep of debt. I signed everything electronically and I'm saving a lot of money.

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    Staff

    Reviewed Aug. 23, 2017

    Dealing with Tommie ** was very pleasant and he was very thorough in covering everything and best of all he was very patient with me. And the follow up instructor, Dionne, was also very patient with me and she was very kind, sweet, and professional.

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    Reviewed Aug. 23, 2017

    This company is really helping me out. Great customer service and very helpful when I need help with creditors. Already recommended to a friend. The whole process is fairly simple and would highly recommend for anyone in financial hardship, thanks for all the help.

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    Customer Service

    Reviewed Aug. 23, 2017

    Had to have emergency car repair done and I was very pleased but initially worried that I would have to call and tell them my regular scheduled payment had been returned. However my worry was for naught. National Debt Relief has been my lifesaver and they reset my schedule to work with my income.

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    StaffTransparency

    Reviewed Aug. 23, 2017

    Our agent was very patient considering how slow our tablet and computer were acting. He explained things clearly. He didn't seem anxious to move on to the next client and genuinely seemed happy to help. All in all our experience with the applications and electronic signing went well and was a pleasant experience. Thank you.

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    Staff

    Reviewed Aug. 23, 2017

    Everyone at National Debt Relief were very friendly and very helpful and made getting started stress free. The only reason I didn't give 5 stars is because I am just getting started and if they do as good the whole way to the end then they would get 5 stars for sure.

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    Staff

    Reviewed Aug. 23, 2017

    National Debt Relief has been a great and easy experience. The representatives I talked to have been very friendly and knowledgeable. Would recommend. I am very happy knowing I am closer to debt relief. National Debt Relief has helped relieve a lot of stress.

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    StaffProcessTransparency

    Reviewed Aug. 23, 2017

    Everyone I interacted with was amazing, very thorough and attentive. Explained the process very well. Made me feel at ease and not pressured. Jim communicated as if we were friends and I wasn't a customer. Once all this is over and my debt is cleared I will recommend others to use the service.

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    StaffProcess

    Reviewed Aug. 23, 2017

    I had a great experience with the first customer svc rep (Katie) who was so patient with me and helped me understand the whole program. Katie was great! She made me feel comfortable talking about my debt and what she (NDR) could do for me and my situation. She has great customer svc skills and an asset to your company! Carolyn (welcome/underwriting dept) was great as well explaining everything about what I needed to know about the final details on how the program works! I feel that your company has the right people working for you because they make your clients feel that they can really help you get out of debt sooner and make you feel good about yourself again! Thank you so much!

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    Customer Service

    Reviewed Aug. 23, 2017

    NDR has helped me see the light at the end of the tunnel! Customer service is fantastic! They get back to you very fast on special requests and they actually seem to care! Cannot really find that much anymore!!! NDR is the best!

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    Reviewed Aug. 23, 2017

    And finally, a light at the end of my Debt Tunnel! The company was amazing in working out on plan, and reassuring me that everything is going to be okay! I now have a payment plan I can manage, and know that in the near future, I will be FREEEE!

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    Staff

    Reviewed Aug. 23, 2017

    All of the team members at National Debt Relief are very pleasant. I like that they keep their word. The ones that I usually work with have always been very knowledgeable and helpful, so I've always had a great experience with them. NDR has definitely been a lifesaver. Credit lines have definitely improved my life a lot. The exciting part is I'm going to be out of debt soon because of them.

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    Customer ServicePriceStaffProcessTransparency

    Reviewed Aug. 23, 2017

    I had worked with a company before that's similar to National Debt Relief and I was trying to find this online but I found NDR instead. They had a good ring, so I went ahead and used them. I had credit card debts that were weighing on me and I decided to get rid of them as quickly as possible. NDR seemed legitimate and the reviews on them that I read were positive as far as people’s experience and the professionalism of the company. So, I called NDR and the person I spoke to was very professional. He didn’t make me feel like a loser for having to use their service. He went step by step through everything. I sat there at my computer while he was at his, and we went through everything that I had to sell out and what I needed to do. He never left my side and he was there throughout the entire process. Their communication with me has been excellent. Any time I’ve had a question, they’ve been there to answer with no hesitation.

    So far, we have resolved two of my debts and there are three more. NDR has always been able to get an excellent settlement and a payment plan that works. When they come to a resolution, there are some extra payments that I have to make sometimes in order to build up the balance by the time that they need the funds, but that has always been painless. They also warn me ahead of time so I wouldn't be scrambling. They always get my approval before they say yes to any settlement. The cost of the program is reasonable in relation to the quality of the service that I got from them. I don't check on them every month. They keep a percentage of everything but I don’t feel it because it’s all divided up, and then eventually I'll be done with the program.

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    Staff

    Reviewed Aug. 22, 2017

    Ariana was very helpful and helping. She was polite and she went over everything very well. When I couldn't hear her she was right there calling me back checking on everything. She did a fantastic job. If ever anyone ask me I would recommend National Debt Relief Corporation. Just did a fine job helping me.

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    Reviewed Aug. 22, 2017

    Very great experience! Elizabeth and Paul made sure I understood everything and didn't have any questions. It was very easy to set up and I am looking forward to being able to make ends meet again. My payments are far lower than what I am paying now.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    I am satisfied with the customer service, it was helpful and pleasant. Service was quick and easy to maneuver online as well as over the phone due to the great people assisting. Overall, I am glad to have chosen National Debt Relief.

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    Staff

    Reviewed Aug. 22, 2017

    I have not been involved with National Debt Relief long enough to really give a good evaluation, but every one I have dealt with have been very professional and seem to know what they are doing and give sound advice. Very pleased with National Debt at this time.

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    Customer Service

    Reviewed Aug. 22, 2017

    My current experience with NDR has been great so far. I've only been with them for 2 months, but they have been upfront with me about all aspects of my current debt situation. I have received all correspondence and emails from NDR as per my conversations with them and have only positive words from them and their organization. I am happy that I contacted them to help me in my most dire situation.

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    Staff

    Reviewed Aug. 22, 2017

    It is a very awesome company to help with your debt. I am very pleased and excited to get the help I need to be relieved from debt. The company looks and your debt very closely and carefully. I also like that they were honest about no hidden fees. The Debt Specialist also makes sure you understand everything. Great Company!

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    Reviewed Aug. 22, 2017

    From the first phone call, my agent was excellent. He was very understanding and well informed. He talked me through the entire process, answering every question that came up. This is a very stressful time and all of the people at NDR helped make this situation a little more tolerable.

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    Staff

    Reviewed Aug. 22, 2017

    Everyone always seemed to want to help me with my situation. They really seemed to care about helping get into a better financial situation. I Highly recommend to anyone wanting to get out of debt. Thanks to everyone for their support.

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    Staff

    Reviewed Aug. 22, 2017

    Very easy, no surprises, employees very helpful. Was not sure at first but as time went on everything went very smooth and simple. Recommend for anyone to do this service. Credit scores recovered quickly and now back on track debt free and great credit. Thanks National Debt Relief.

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    Price

    Reviewed Aug. 22, 2017

    Too expensive. I was not explained that the fee is charged for the debt owed and not the settlement amount, a rip off! When I found out about this it was too late they had already made all the money they needed to make. Not satisfied.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    The staff are very knowledgeable and rendered exemplary customer service, rendering personable attention to detail with products and services available under program; electronic system support exhibited ease of operation, which ensured consumer being well-informed with the process. This is an answer to prayers to be one step closer to being DEBT FREE!! Will definitely be recommending this program to friends and family.

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    StaffTransparency

    Reviewed Aug. 22, 2017

    I'm very glad I chose National Debt Relief to help me out of debt. Everyone so far have been very helpful and professional. Each step to help me out of debt was explain well and all my questions were answer. The feeling of having a dedicated team to helping me out through this time has me feel wonderful. I would definitely recommend family and friends.

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    StaffProcess

    Reviewed Aug. 22, 2017

    Wade ** made the initial process painless. He was knowledgeable and friendly. The gentleman who verified my information was also knowledgeable and friendly. The process was easy and I am looking forward to completing the program. It is a huge stress relief.

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    Reviewed Aug. 22, 2017

    My experience has been great. I am receiving notices that state when my Adecco will be paid in full instead of notices of unpaid bills. Thank you National Debt for helping me get back on the right track!!! I no longer have the stress associated with feeling like I am not honoring my financial obligations.

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    Reviewed Aug. 22, 2017

    I am very impressed on how my account is being handled! I was told in the beginning it would take 4 to 5 months to start working with the creditors and they have settled 2 of my accounts already - that makes me very happy!

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    Reviewed Aug. 22, 2017

    This company has provided straightforward and reliable information. From the beginning I got the sense that they told me what they really could do, not what they thought I wanted to hear, and certainly not what I already knew or thought possible on my own. After a few months into the contract, so far I have no complaints about how things have developed.

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    PriceStaff

    Reviewed Aug. 22, 2017

    Working with National Debt Relief was so easy; after a painless, quick and easy set up process I was done. The monthly settlement payments were affordable and manageable. The representatives were super friendly, you could just tell they really wanted to help me become debt free! With the help of National Debt Relief I save THOUSANDS... I'm now 100% debt free and have never been happier!

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    Staff

    Reviewed Aug. 22, 2017

    Everyone that I have talked to have been courteous and professional. Each person reviews my account before making suggestions to better my situation in that I am able to continue forward on the program at the same time addressing my setback. Some have even gone the additional step to update any changes to my file that confirm changes made to my account. I am very thankful.

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    Reviewed Aug. 22, 2017

    I like the fact that no one talks down to you. They are understanding and non-judgmental. When you fax or email them they get back with you quickly. They keep you informed on everything requiring your account. They stay on the phone with you to verify that you receive documents that need your signature.

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    Reviewed Aug. 22, 2017

    I am so glad that we signed up with NDR. We are eliminating a lot of debt and puts us on target to be in a much better financial position. We have only been with them for a little over one half of a year and already three are resolved.

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    Customer ServiceProcess

    Reviewed Aug. 22, 2017

    Still am bothered by the creditors by phone even though this has been set up for almost 2 months now. Thought this was going to be a smoother transition than it has been. Still getting tacked on late fees by the creditors also. How is that supposed to help eliminate the balances if they can keep adding more late fees to the account balance?!?! I thought this process was supposed to stop that so that wouldn't do this!!!!

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    Reviewed Aug. 22, 2017

    Was very hard to deal with my creditors, but thanks to National Debt Relief now I feel more free and more secure because I trust in you, you are helping me with my creditors. Still it's a long way to walk to finish my payments but I can breathe. Thank you.

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    Reviewed Aug. 22, 2017

    I had a great experience with both Jaymes and Johnny. Couldn't ask for better professional customer service. Both were thorough, patient and answered all my questions to the fullest. After speaking with them I had no doubts or concerns regarding my debt and the process of repair. Definitely will recommend to friends/family.

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    Reviewed Aug. 22, 2017

    Before I contacted National Debt Relief I was in debt of over $14,000.00. National Debt Relief took up my case, and assured me that within 36 I should be debt free. To my surprise I received a check for almost $3,000.00 before 36 months and now have very good credit and is debt free.

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    Reviewed Aug. 22, 2017

    I am so thankful for what National Debt Relief has been able to do to help me get out of debt. I am finally able to breathe and know there is light at the end of the tunnel. I appreciate how hard they work to reduce my debt and keep me updated on all the progress they make with each creditor.

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    PriceStaffTransparency

    Reviewed Aug. 22, 2017

    Everyone was very willing to help and information was given and questions answered. I was able to sign my paperwork and all the information explained to me. They are allowing me to get my life back. All paperwork was very good at explaining and I am able to contact someone at any time.

    Updated on 8/10/2018: National Debt Relief figured out what I could afford to pay and the cost is fine. They're doing a great job getting a lot of my debts paid off quickly and they have always been polite in my interactions with them. Now, I'm paying off my debt and I can't get any better than that.

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    Reviewed Aug. 22, 2017

    Good experience so far. I appreciate the communication from National Debt Relief. Also, hoping to hear more about my resolved debt in the near future. I've heard from two so far and have three or four more debtors to settle with. I pay $333 per month. Hopefully I am on the way to better days.

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    Reviewed Aug. 22, 2017

    I was really satisfied and amazed with the customer service. Michael answers all my questions in a professional manner, I will recommend friends and family to National Debt Relief because of their representatives. Thanks from the bottom of our heart for helping us.

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    Reviewed Aug. 22, 2017

    Due to some unfortunate circumstances I incurred $16,000 in credit card debt. I was constantly being called and harassed by collection agencies. I called National Debt Relief for help. From day one, they were encouraging, helpful and supportive. They reached out to my creditors, negotiated payment amounts, and reduced my debt. Miraculously, the debt collectors stopped calling me. National Debt Relief put me on a payment program and a schedule of payments that I had to make to them. The payments were affordable. By following their regimen, I was out of debt in a little more than 15 months. I am debt free and grateful. I could never have done it without them.

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    Reviewed Aug. 22, 2017

    I was pleased with the superb level of customer support National Debt Relief provided me during my program. I was kept informed during every step of the debt relief negotiations. In addition to being satisfied with their customer service support, their follow up procedures to ensure that I received the best quality service was remarkable.

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    Staff

    Reviewed Aug. 22, 2017

    So far everyone has treated me with understanding and have made me feel better about my situation. I find everyone I have talked to very professional and courteous. I feel very good that my debt will be taken care of well and I have no worries. Thank you so much.

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    Reviewed Aug. 22, 2017

    Great service, expert advisor, very friendly. They make sure you are satisfied with the outcome. Would recommend them to other people who would need their services! They are rated #1 by Google and I can see why with the great service they provide.

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    Staff

    Reviewed Aug. 22, 2017

    Andrew was excellent! He was very compassionate in helping me resolve my debt. He was very understanding. Also all the other people I have talked to was very helpful! I appreciate EVERYTHING National Debt Relief have done for me! Thank you!

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    Reviewed Aug. 22, 2017

    The representatives were extremely knowledgeable, and helped along each step of the process. They explained the program and made sure I understood all of the steps, and how the program will run throughout the 38 months. The only thing that could be better is if the representatives slowed down in their presentations, and didn't get so caught up with reading the printed instructions that the client has to cut in more than once to get their attention away from what they are reading.

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    Reviewed Aug. 22, 2017

    This has been an excellent experience so far and I am very thankful that I made the phone call to start this process. It took less then a week to get everything started and all the documents signed and sent in. The customer service was excellent.

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    Reviewed Aug. 22, 2017

    I am very happy to say that I have never had to utilize any companies such as yours in the past. I had come on some tough times and was really unsure of what I was going to do; THEN I heard about your company through email. Your staff was very knowledgeable and help through this difficult time. I was given options and suggestions, with time to process and understand what I was asking for. Thank you.

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    Reviewed Aug. 22, 2017

    It was a very emotional thing to approach a debt relief company. But I found National Debt Relief to be very clear credible and consistent. I was always able to get clear answers to my questions and the process worked really well.

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    Staff

    Reviewed Aug. 22, 2017

    This is obviously NOT a pleasant situation. It's one very small step short of bankruptcy, so very unpleasant. But your staff - both the front line intake and the welcome call: follow up - were so professional, helpful and friendly that they took a big bite out of the unhappiness.

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    Reviewed Aug. 22, 2017

    I was ashamed of the situation that I had gotten myself into. I actually just called as a fluke one Saturday afternoon but I'm not sorry that I did. All of my needs were taken care of; I was notified timely of any situations that may have come up during the process and I was able to keep up with the activity of the account. I was very pleased.

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    Reviewed Aug. 22, 2017

    The initial experience was very positive. I felt like I had an ally. But as the months went on, I was receiving only negative contact from the creditors and nothing from National Debt Relief. When I called to bring up my concerns, I was passed around a fair amount, and then the woman I ended with was impersonal and couldn't help me. She just told me to wait. I got that same response when I called a month later. It wasn't helpful. Things are fine, but it hasn't met my expectations.

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    Reviewed Aug. 22, 2017

    I had a good experience... The only thing is I would of liked proof that all my debts were paid off in writing and if I had any money left over in my account. I would highly recommend National Debt Relief. It's nice to know I paid my creditors back of what I could afford.

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    Reviewed Aug. 22, 2017

    I had accrued debt due to relocating and medical bills and called out to National Debt Relief for help. They helped negotiate with the creditors and now I am completely debt free in less than 2 years. My credit score is 730 now and very pleased!

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    StaffProcess

    Reviewed Aug. 22, 2017

    The representatives were very professional and informative. They answered all the questions I had and didn't push for me to join the program but rather provided the necessary information I needed to choose to join. I would recommend this program to anyone looking to get out of debt.

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    Reviewed Aug. 22, 2017

    From the beginning of my journey on cleaning up my debt National Debt Relief helped me. They ask me to explain my situation and then described how they would help me. I felt a sense of relief from the beginning. Everything thing they said they would do they did with excellence. I recommend them highly!

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    Reviewed Aug. 22, 2017

    Our dealings with National Debt Relief have been a great experience with a tough situation. The people there are knowledgeable and set your mind at ease. We are in the beginning of the experience but so far it has been absolutely wonderful.

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    Reviewed Aug. 22, 2017

    I like the way National Debt Relief help me with the process of debt. Every time that I called the company all the representatives were friendly and polite to answer my questions. Any person that needs to solve his debt National Debt Relief is the best option.

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    Customer ServiceStaffProcess

    Reviewed Aug. 22, 2017

    Talking about financial difficulties is very difficult for me. However Camille calming voice and his patience in explaining this process to me made me feel that there is hope at the end of the tunnel, and that I will be able to recover my credit. Then last night I spoke with John to finish the welcome call, and that was another very pleasant experience for me. Please thank them both on my behalf.

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    Staff

    Reviewed Aug. 22, 2017

    Great job working with my creditors. The experience with them gave me relief in the way they continue to solve the problems that aroused professionally. I am very happy with company. I have work with the creditors before I finally worked with National Debt Relief and their results were much better than I did.

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    ProcessTransparency

    Reviewed Aug. 22, 2017

    When I first contacted NDR about the program I was given information and the process is way different than how it was explained to me. My credit is worse than before I signed up with them. Nothing has been done with my account either. This is not a beneficial program from what I have seen.

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    StaffProcess

    Reviewed Aug. 22, 2017

    Everyone was very helpful and made sure that I understand what I was doing. Very fast to start the program! A new start for me so I can enjoy my retirement. Had almost everything done in a hour or so and I was very happy. I would recommend this program to anyone who is in need of Debt relief.

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    StaffTransparency

    Reviewed Aug. 22, 2017

    Experience was excellent. Have excellent service. Very clear on what needs to be done and how use could help!!! Alton ** this is who I was speaking to and he went over all the documents with me. Made it easier for me to understand.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    They need to strengthen communication amongst their employees. Apparently nobody knows who called clients and information is misconstrued. Payment accountability lacks professionalism. Started to become a rat race to reach customer service. The chain of command is not easily accessible. It overall can be a better company by improving communication.

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    Reviewed Aug. 22, 2017

    My credit rating did not improve, but having you guys handle getting rid of the debt was truly a blessing. It was credit card debt that I started a long time ago when I was foolish. With that and my student loans - it was too much for me to handle. I thought bankruptcy was my only choice.

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    StaffProcessTransparency

    Reviewed Aug. 22, 2017

    From start to finish this was a stress free exercise. The representative that helped me was very transparent about their fees, and very understanding of my situation. I would highly recommend this program to anyone struggling with uncontrollable debt like I was.

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    Customer ServiceStaffProcess

    Reviewed Aug. 22, 2017

    I called to see if I could get help paying my debts. I talked to Kathy **, who was very nice and helpful. She explained your program and what was involved and how long it would take to pay my debts off. I also got a call from Andrew who went over everything again explaining it in more detail which very helpful. Both Kathy and Andrew were very polite and answered all my questions regarding the program.

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    Customer ServiceTransparency

    Reviewed Aug. 22, 2017

    I signed up with National Debt Relief because I wanted to clear my debts, as I was 73 years old at the time. I was pleased with the service until the debts were taken care of. I was told that there would be a "graduation" when my debts were cleared - whatever that meant. I never did know what that meant and I never heard from them again. I later discovered that my credit rating was poor. I also noticed that they took too long in notifying a couple of creditors and was turned in for collection. I was hoping they would help clear this up but it did not happen.

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    Customer ServiceProcess

    Reviewed Aug. 22, 2017

    I keep getting calls from my credit cards and I hate that. I also hate the fact my score will go down. I have worked hard to try to bring it up. I would think the creditors would like one taking action. I understand the process though and it was very helpful doing it all on the phone. I have always gotten my answers when I have asked question either by phone or email. I appreciate that as well.

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    Customer Service

    Reviewed Aug. 22, 2017

    From the start, great welcoming call. I felt I was able to express a overhead burden with ease. I really don't know how this all works but I'm more than sure that by the end of this program, I'll come out on top and able to provide once again. All in all great first experience.

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    Customer ServiceTransparency

    Reviewed Aug. 22, 2017

    I was very pleased with the communication NDR had with me, and the way that they worked with me, to make sure I could afford to make the appropriate payments to help myself become debt free. I never felt out of the loop. And I am very happy to be debt free. Lesson learned.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    I used this service to help with my debt. From day one it was wonderful. The people all of them were very patient and honest and understanding. They worked for me at all times and kept me abreast of everything that was going on. Anytime I called they were able to assist me and take care of any questions or concerns. They emailed me all information. They worked hard to get the best payments plans for me. I was very happy with their services and would highly recommend!

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    We are so relieved that our debts are being handled in a professional manner. It is devastating when you cannot pay your bills on time; however, the assistance that we received allowed us to treat our creditors responsibly. We're no longer apprehensive when the phone rings. It was a relief to give our creditors contact information for National Debt Relief. Highly recommended!

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    Due to a confluence of financial and health issues, I was floundering to stay afloat and unable to keep up with loan and credit card debt. I saw NDR's ad on TV, called, and it was the best move I could make. The people are polite, thorough, answered all my questions, and set me up to become debt-free in a few years. The collection calls have stopped, as has the stress!

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    Customer ServiceStaffProcess

    Reviewed Aug. 22, 2017

    It was a great help for me to be a part of this program. Most of the people I spoke to were very helpful and pleasant especially Carter ** and Mr. **. I had a bad experience once with Felicia **. She has bad customer service. Almost made me backed out of the program.

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    Customer Service

    Reviewed Aug. 22, 2017

    When you don't know where to turn just ask. You will get fast answers to any question, and there are no dumb ones. Hopefully they can clear your maybe I can or maybe it won't like before. Just ask and don't be afraid. You will be glad you made that phone call. I AM.

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    Reviewed Aug. 22, 2017

    We are not half way through our debt yet but so far we have been extremely satisfied with National Debt Relief. We are able to sleep a little more since they have taken care of things. Thank you National Debt Relief.

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    Staff

    Reviewed Aug. 22, 2017

    Everyone was polite, helpful, thorough and kind. I felt like they were working to help me!!! The representatives took their time to help me understand everything and took the fear away from what I am embarking on. I couldn't have asked for more!!!

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 22, 2017

    I am extremely pleased with attention that I receive from individuals who handle my financial affairs with National Debt Relief. First of all, the young man by the name of Joshua, who corresponded with me by phone and e-mail, was extremely kind and careful as he explained the details of the program. He answered all of my questions fully and with great detail. I find the Client Welcome Package to be very helpful in describing the details of the program.

    I have used, at one time or another, the contact information: phone numbers, fax, creditor hotline and e-mail, and I have always received immediate response to my questions and request for information. I make extreme use of the Toll Free number, listed in the Welcome Packet, and the response is always kind and generous and careful, that I get the important information that I need. I am extremely please with the service of the National Debt Relief Program.

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    StaffProcessTransparency

    Reviewed Aug. 22, 2017

    The process was easy and the people were very friendly, courteous and walked me through the process line by line. It just makes sense. I didn't think I would use this type of service but after realizing the savings I could potentially save was just outstanding.

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    Staff

    Reviewed Aug. 22, 2017

    The rep made a great impact on my life along with having such a loving spirit. We were able to laugh and handle business at the same time. I hope to speak with her always if I could. Thanks! She deserves a raise. I should say!

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    I was glad to get the relief off me. I was struggling. I got over the my head but thanks to National Debt Relief I finally can breathe. I thank them. It's going to stop all the harassment call from sun up to sundown. Call Debt relief. Gave me a peace of mind that I needed.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    National Debt Relief has been terrific. They have done every thing they said they would do and already they have settled several of my debts. When I have had a reason to call them the customer service people have been helpful and polite. I would highly recommend the company.

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    StaffProcessTransparency

    Reviewed Aug. 22, 2017

    I just wanted to take a moment to Initially Thank the 2-Reps, from NDR that helped explain and enroll me into the Debt Relief Program. Since I have never had to do something like this before; both Rob and Victoria, walked me thru the process and explained and answered all my Initial questions. They were both very professional in the way they took care of my case. At this time, I just want to thank Them and NDR. I hope this will help in resolving my current Debt Situation. Thanks.

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    Reviewed Aug. 22, 2017

    I want to thank you for all you are doing for me. You guys have been patient with me trying to help me find a settlement that I can handle. I had been trying to find a debt relief institution that would help me the best way to pay off my bills. I could use a vacation but I just don't have the funds at the moment. Getting out of my debt is the most important.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    To get to a customer service agent took a very long time, once I got to a agent I was very satisfied with the agent response. I am a little concerned about the length of time it will take to get things started but I think it will all work out. Your automated help could be helpful in some cases.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    I admit I had my doubts when I first signed up with NDR. I'm glad I stuck with them now that it's all said and done. They went above and beyond to assist me every step of the way. When one of my creditors became aggressive and moved against me legally, I was terrified. It had me so stressed I started having a nervous breakdown. I immediately called them and was essentially told they'd take care of everything. Never heard back on the subject until they had reached a resolution with the creditor. These guys delivered on everything they promised. I'm so glad I was recommended to them. Worth the time and the effort!

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    Reviewed Aug. 22, 2017

    I've only been with them for about 2 months so how they go about resolving my debt issue has yet to be seen, but I will say the whole thing just makes me very nervous and I'm concerned I made a bad decision signing up.

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    Process

    Reviewed Aug. 22, 2017

    Well this process is described as a debt solution but one month into it and I have seen no efforts being made as to settling my debts and I am being left with anxiety to boot. I gave 3 stars because it is early in the process and I am holding out that what was said would happen, will happen.

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    Customer ServiceStaffProcess

    Reviewed Aug. 22, 2017

    The staff was very professional and has kept me informed in the process from step one. The staff wants to keep me informed and be part of the process the whole time. Staff is very knowledgeable and quick to respond to any questions. Staff is friendly and helpful.

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    Staff

    Reviewed Aug. 22, 2017

    This company lifted a huge weight off my shoulders. They are very helpful and unlike other companies, they really want to help you. I have so much debt so it wouldn't be a quick, but they work with you and help you out the best as they can.

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    Customer Service

    Reviewed Aug. 22, 2017

    It did what I needed it do to: get me out of debt! It took longer than the projected time, but customer service was always prompt and helpful. I didn't receive the debrief package at the end though. I'm happy I used this service and grateful I don't need it anymore. Thank you!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 22, 2017

    After losing our jobs it was a while before finding work. We incurred a lot of debt. The new job didn't pay well and we couldn't keep up with payments. With no idea what to do I saw a commercial for National Debt Relief. I checked them out online and gave them a call. The gentleman I spoke with was able to get everything started right away. He explained how it all worked. We were debt free in less than 2 years! They continued to negotiate on our behalf so we finished earlier than planned. The day I got a letter telling me we were finished I couldn't believe it. I called to be sure and they confirmed it. I cried, I was so happy and relieved. I don't know where we would be if not for their help. Love you guys.

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    Staff

    Reviewed Aug. 22, 2017

    I have only been a customer for two months but so far everything has been great. The set up was real easy and the staff members were great??? The only other thing would be to make the papers that need to be copied easier to copy on a home scanner instead of having to take them somewhere else and having to pay to have them copied.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2017

    Reaching this point of financial desperation is bad enough! However, when you feel the support and professionalism that the Customer Service representatives working for National Debt Relief provide during these terrible times, you know there is a light at the end of this long tunnel. I am still nervous and feel terrible about the prospect of getting a horrible credit report after all of this is over. Nevertheless, I feel safe knowing that this company is experienced, provides me legal support should the road become bumpy, and is constantly by my side. Thank you!!

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    Staff

    Reviewed Aug. 22, 2017

    I was amazed at how thorough and professional the people I talked to were about so much! They made me feel comfortable about this and doing the right thing for my circumstances. Adam and Kaily were very informative and helped me to understand any questions that I had about debt relief. Thank you so much!

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    Staff

    Reviewed Aug. 22, 2017

    Since the beginning of my contact with National Debt Relief counselor LaShonda ** she has displayed exemplary support on my personal finance situation and shared with me a great plan on how I could reach a goal to make me ultimately debt free of my creditors. Thanks much for all your support

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    Customer ServiceStaffProcess

    Reviewed Aug. 22, 2017

    My debts have not been settled yet, but so far I'm very happy with NDR. The representative with whom I first spoke had the answer to every question I asked. He gave me accurate, helpful info. The entire process couldn't have been easier. I highly recommend NDR to anyone struggling with debt.

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    StaffProcessTransparency

    Reviewed Aug. 22, 2017

    I was very pleased with the pleasant and very professional manner of Ivori ** during the process. Also, Mona of the Client Success Team reviewed the information and answered all of my questions in a clear and precise manner. I look forward to getting my credit under control.

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    ProcessTransparency

    Reviewed Aug. 22, 2017

    I am grateful for the manner in which my integrity was handled. Never having been late on my accounts and trying to make the best of a very bad situation in life, I felt that I was finally given room to breathe somewhat. I was given all the information needed to submit my application and it was responded to quite speedily, to my surprise. Everything was handled in rhythm with the process required. When I explained to my husband, who was very reluctant and mistrusting, to my surprise, he agreed and is quite pleased with the process so far. Thank you. I know we have a ways to go to finally pay these bills, but it's certainly a great start at our age.

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    Reviewed Aug. 22, 2017

    I liked your service very much. It helped me to pay off my creditors in a structured and efficient manner. The only problem I had was, that when a settlement was agreed upon, let's say with three creditors, I had a difficult time paying the agreed upon settlement. If they could be spaced out more, it might have made it easier for me to handle the payments. The way it was, I was frantic and stressed out when the payments has to be made. Maybe this is all part of getting bills paid?

    But on the whole, I'm glad you helped me to negotiate with my creditors. I couldn't have done it without you. Thank you!

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    StaffTransparency

    Reviewed Aug. 22, 2017

    The agent explained everything clearly and took her time to make sure I understood and explain what I did not. She also had great mannerisms, and made me feel like I made the right decision in doing this. I'm very happy with my experience thus far and excited to start to rebuild my credit.

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    Customer ServiceProcess

    Reviewed Aug. 22, 2017

    I am very pleased with the Professional service and how detail the entire process was. No calls, no hassles and peace of mind. I will tell everyone I know in need of their service. From day one to the end of the program it was done with integrity

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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