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National Debt Relief Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    Page 250 Reviews 37125 - 37275
    Verified purchase
    Staff

    Reviewed April 21, 2018

    It has been a wonderful experience from the beginning to this point, I have a sense of relief that I have not had in years. I look forward to working with NDR. Lauren was a very sweet, very qualified representative, caring and understanding.

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    StaffProcess

    Reviewed April 21, 2018

    They were very friendly, very well at explaining how the program work and what I had to do while in the program. I am very happy that you excepted me into the program. Thank you so much and they went over everything about the program.

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    StaffProcess

    Reviewed April 21, 2018

    Shelly are hard to find. Shelly was super helpful and made the process less stressful than I imagined. She was thorough and personable. You're lucky to have her! She deserves recognition for people as pleasant as her are hard to find in this ever changing world.

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    Verified purchase

    Reviewed April 21, 2018

    I have been in the program for 6 months or so now and I have had 50% of my debt resolved. At the beginning of the program I had 7 outstanding debts and now I'm down to 3. I had a $16,000+ debt settle for $6000.

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    Verified purchase

    Reviewed April 21, 2018

    Natl Debt Relief is really helping me work down the overwhelming debt our household had built up. So glad to see the finish line as each account is negotiated. I was initially concerned about how it would affect my credit. Thank you!

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    Customer ServiceStaffProcess

    Reviewed April 21, 2018

    Everyone is helpful eager to help you out in your situation. Is quick to respond if something isn't explained enough and y'all are straightforward if help can be provided. It is quick and simple to when it comes to using a program.

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    Staff

    Reviewed April 21, 2018

    This has been very good so far. No problems so far. I hope this helps me get out of this mess with this program. Everyone has been very helpful. I hope that continues through the program. I really hopes this for me.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 21, 2018

    I got a response so quickly, I spoke with Chris first and he was so polite that he assured me that I could get the help I needed. I was drowning in debt. He took his time and went over everything with me. Then a few hours later I receive another call from Kenny welcoming me to the program. I feel confident that I made the right decision.

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    Staff

    Reviewed April 21, 2018

    My accounts are being handled in a good professional manner and it is very much appreciated. The people that help me set up everything were very professional and are dedicated to getting me debt free as soon as possible. And when I am going to be debt free I will enjoy my new freedom to be able to purchase what I want to on credit.

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    Customer ServicePrice

    Reviewed April 21, 2018

    I was just paying the minimum and I'm not getting my credit cards paid off, so I sought the help of National Debt Relief. I Googled it and they had the best review. The enrollment process was easy. I called them and they were easy to work with. They answered their phone calls in a timely manner and didn't make me stay on hold for years. They consolidated my cards and they put me on a three-year plan with the same payment every month. We agreed on the same payment plan and I just get it auto drafted out every month. So far, I've got two credit cards settled and I'm waiting on the third one. I can double my payments if I wanted to and get out of debt faster. Its cost seems to be worth it for my situation. They have to make money too so I didn't think that the cost was too much for getting me out of debt. I have two years left after June. We'll see if they tell the truth on my credit score and when I start to build it back up because that was a big concern of mine.

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    Price

    Reviewed April 21, 2018

    We had bills that have gotten out of control and we had difficulty in making minimum monthly payments. I researched consumer debt assistance services and National Debt Relief seemed to have the best reviews. I signed up and now, they are working with my creditors to secure agreed settlements on my debts and they have worked with me to set up a monthly budget to address those debts. Signing up was painless. I talked with them a couple of times and we had a lengthy interview process going through my debts, compiling a list of my debts and statements to correspond to those debts, and then applying to them for their services.

    At this point, I’m about 12 months into the program and things are going well. We’ve reached some agreed-upon settlements with some of my creditors. I’m very pleased with how the payment plan went and we’re all making progress. Their cost is very reasonable. In fact, I don’t think I could do this on my own. So the return on my investment is more than worth it. NDR has relieved me of a lot of stress, burden and the hopelessness I was starting to feel. It has been an excellent experience with NDR overall.

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    Customer ServicePriceTransparency

    Reviewed April 21, 2018

    We weren’t able to pay our bills anymore so I sought the services of National Debt Relief. I called them and they asked for my credit cards, our total debts, what our family income was and what we could afford a month. Then they came back with what an amount that would run for so many months on what they thought they could hit the debts. The negotiators email me when they have an offer. So far, we’re 33% in the process. The downside was I wasn’t aware it would be six months before they even made an offer to anybody. NDR did not make a settlement for more than four months. They didn’t make it clear in the beginning so I wasn’t really happy. I had to be four to five months behind before they’d do anything. Also, I had to have enough money paid in to my account before they could make an offer to settle. But the payment plan went fine and everything is going well now.

    NDR charge a lot for what they do but it saved me money in the end. It’s still stressful getting all the phone calls and the emails from the company because the company always tell me that they won’t work with these companies. It would be nice when it’s all taken care of. Nonetheless, NDR is easy to work with. I could go online and see exactly when I’m at. They had an offer that they wanted to make but I didn’t have enough money in my account to make it so we worked out on something where they could still make the offer and go forward. NDR is a decent company but I would tell others to start working with the credit card companies themselves a little harder before doing this because I’ve had two companies that offered me much lower settlements without having to pay all of those fees that I have to pay with NDR.

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    Price

    Reviewed April 20, 2018

    I had credit card debt consolidation with National Debt Relief which I just saw them online. The enrollment process was smooth and the cost was good. I have had no issues until now.

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    Customer ServiceStaffProcessTransparency

    Reviewed April 20, 2018

    Very clear and thorough. I felt welcomed. I felt they cared and reassures I was being helped. I felt honesty. I know for a fact my Credit Score cannot be repaired in just a month, and they were honest about it and straight forward that the program takes time. It made me trust the process. I feel relieved that I don’t have to deal with calls from creditors anymore, but yet it’s still being taken care of. I still get to be in control of my funds, and that makes me feel more comfortable about this program. Thank you!

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    Verified purchase
    Staff

    Reviewed April 20, 2018

    Very happy with service, everyone was very nice. And helpful, I'm excited to work with all that are involved and helping me get out of debt as soon as possible. Both the men that I spoke with are kind and helpful.

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    Verified purchase

    Reviewed April 20, 2018

    At first I was skeptical in that I might be getting scammed. I also have a hard time waiting for results. After my first settlement, I was glad that I chose National Debt Relief. They have taken care of things very well.

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    Staff

    Reviewed April 20, 2018

    I was pleased with the service and the representatives Antoine ** and Kaya (Sp?) ** were very informative and helpful. The only reason for 4 stars instead of 5 was the multiple times being put on hold and the multiple mutes. But, I am happy with the overall performance.

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    Verified purchase

    Reviewed April 20, 2018

    I am very happy that I am paying these credit cards off. The only thing I am sad about is having bad credit because of this situation. I would eventually like to purchase a new car in the near future, but I am not sure if I will be able to get a good rate at this point. I believe I am considered a high risk even though I am not. I was paying all my credit cards with the correct amount and on time.

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    Customer ServiceStaff

    Reviewed April 20, 2018

    Customer service was excellent very helpful and attentive. I pray I can get this paid off quick. Any papers I need to fill out I'm not able to on my phone. Are you able to email them to me a different way please. Thank you.

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    Verified purchase

    Reviewed April 20, 2018

    I was so relieved after speaking with someone at National Debt Relief about my situation, that I signed up immediately. The confidence I was given in knowing that I would not have to worry anymore about payments I was struggling to send my creditors was absolutely great. I felt 50 lbs lighter as that weight lifted my shoulders in knowing I would be debt free in just a few short years. what an amazing feeling. Thanks guys!

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    Staff

    Reviewed April 20, 2018

    Yes I would recommend a friend, very good at explaining everything and very helpful. Nice people I spoke to answered every question I can think of. Everybody was polite and treated me with respect. Thank you very much and that's about all. Have a good day.

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    StaffTransparency

    Reviewed April 20, 2018

    So far so good. Very helpful, and I feel as if everyone is willing to help out. I hope this works out for the best and am hopeful after talking with everyone. Mathew has been a huge help thus far and has kept me up to date.

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    Customer ServiceStaffProcess

    Reviewed April 20, 2018

    Already have reduced my debt over 50%. Can’t thank the team at NDR enough for making this so simple for me. Customer service team is always willing and able to help with a great attitude. This is a complicated process and couldn’t have done it on my own.

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    Customer ServiceStaff

    Reviewed April 20, 2018

    Christopher was honest and funny and made the whole experience that much more enjoyable. The team was efficient and accurate while collecting my information. The best part of the call was his confidence and knowing that in 3 years I will be debt free.

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    ProcessTransparency

    Reviewed April 20, 2018

    I was treated very well and was explained the program very to the point. I am happy to be starting a new journey to being debt free. I was very Happy and satisfied with my service and how easy the enrollment process was. I hope that you all are what your standards live up to.

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    Verified purchase

    Reviewed April 20, 2018

    The last thing I wanted to do is contact a Debt Consolidation service, but that's where I found myself 3 years ago. National Debt Relief has been wonderful. In less than 3 years, I am completely debt free. Thank you!

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    Staff

    Reviewed April 20, 2018

    Both NDR colleagues I corresponded with were extremely helpful, informative, patient and a absolute pleasure to work with. I already feel less of a burden thanks to NDR. Looking forward to burying this debt to get myself back on track. Thank you so much.

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    Verified purchase
    Customer Service

    Reviewed April 20, 2018

    My wife and I had one outstanding debt of $10,136 which settled with the creditor for $3,641.74. My wife's response was "What! Wow! I'm impressed!?" Thank you National Debt Relief. You are helping to make it happen. Results like this had us very satisfied with your service. ⭐⭐⭐⭐⭐

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    Customer ServiceStaffProcess

    Reviewed April 20, 2018

    One of my accounts was resolved within a year. All of the customer service staff was very helpful and professional. They kept me up-to-date on the status of my account and contacted me when they had come to an agreement with the first credit card account. They handled all of the necessary paperwork to start the process soon after I initially contacted them. I've been very impressed with my experience and would refer them to any of my friends.

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    StaffProcessTransparency

    Reviewed April 20, 2018

    Friendly and super helpful! They explained the whole process and answered all my questions. Would definitely recommend them to friends and family! Put me at ease and hopeful that I’ll be able to start over and get my credit back to where it needs to be.

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    Verified purchase

    Reviewed April 20, 2018

    I'm unhappy being unable to pay my debt but my circumstance is/was it of my hands; I'm so grateful and satisfied with National Debt Relief (prompt and professional). What a relief it is to be helped and taken care of when tragedy happens in life.

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    Verified purchase

    Reviewed April 20, 2018

    I am extremely grateful to have found this company. They work with me when I am short on money and always make sure I am on the right path. I am in my first month and already paying off debtors. I never thought this would happen. Thank you.

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    Staff

    Reviewed April 20, 2018

    I can't even begin to express the gratitude I have for this company and program. They have really gone above and beyond to help me and my husband get out of debt. Will recommend everyone to this company. Thank you again for everything.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed April 20, 2018

    At first I was concerned about the negative phone calls and the dip in my credit score, but after only a few months into the program National Debt has already settled with my largest creditor and they are talking and making settlements with the rest. Whenever I call, any of the agents I have talked to have been polite and reassuring. They do remind me to hang in there because it is a process and the end result is worth it. I have had no problem with reaching an agent and getting information and answers. So far I am very satisfied and am able to track all my progress when I log on to the website.

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    Staff

    Reviewed April 20, 2018

    Great service. All info was provided in a good understanding way. Vanessa was great at making sure I understood all the information and made sure she answered any questions I had. I am looking forward to see how this turns out.

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    Customer ServiceStaff

    Reviewed April 20, 2018

    Everyone I talked to was kind, patient and understanding. They took extra time in explaining and answering my questions. They were encouraging and reassuring when I was so apprehensive. I'm relieved that I can call on them with any question and have it answered. A plus in my book. Thank you NDR.

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    Customer ServiceStaff

    Reviewed April 20, 2018

    NDR does an absolute fantastic job!! I'm very happy with the service you guys are providing, how flexible and understanding you are regardless of a particular scenario. Keep up the good work. Excellent customer service time and time again!

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    Verified purchase
    Process

    Reviewed April 20, 2018

    I began the NDR program in December of 2017 and have already settled one account and just received notice that another account has been settled. The quickness of the process is surprising as I wasn't expecting for some of my debt to be settled this quickly!

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    StaffProcess

    Reviewed April 20, 2018

    I signed on with National Debt Relief in April of 2018. Everyone I talked to was professional and courteous. They were helpful and patient when I needed a question answered. It was a smooth transition and process. I may add that they were very thorough about NDR, the fees, how it worked, etc.

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    Customer ServicePriceStaff

    Reviewed April 20, 2018

    No one likes to admit when they screw up and accrue large amounts of debt. That's just the truth. I hit a rough summer when I had to go part time to finish my degree and I just couldn't catch up and honestly, this country is expensive. The very first phone call that I made to NDR was fantastic. No one likes to talk about money and I definitely felt that I was not being judged by the other person. The setup process was kinda lengthy but worth it. They are still continuing to negotiate on my behalf and I am almost one year in and on the path to being debt free. Every time I call, the people are very understanding and seem like they truly want to help. Considering the situation, things are going smoothly.

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    StaffProcessTransparency

    Reviewed April 20, 2018

    I find the group to be very professional and well informed. They explained the process to where it was easily understandable as to what will happen and when. Documents were obtained swiftly and correct. I would recommend this group to anyone needing debt relief.

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    Transparency

    Reviewed April 20, 2018

    Very polite, clear on all information, wish I would of done it sooner. I'm really glad I got this opportunity to a new start with my credit. Because I'm in the process of finishing college. I will let people know of National Debt Relief.

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    StaffProcess

    Reviewed April 20, 2018

    I spoke to two representatives today to complete my enrollment. Both of them did a very good job of explaining the process to me. They were very helpful, each of them helped me through the process. I would truly recommend this program to other individuals with financial problems.

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    Verified purchase

    Reviewed April 20, 2018

    So far great!! I just started this with National Debt Relief and it looks like things are going to be as promised, I look forward to more good news about how things will work out, so far, so good. Hoping for more good news in the future.

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    Customer ServiceStaff

    Reviewed April 20, 2018

    Had I known that the customer service was this good and the people working for the company this helpful and compassionate, I would have signed up months ago! I was pretty tentative about signing up with NDR but after speaking with the customer service reps my fears and anxiety were put to rest as it was the easiest thing to do and all questions I had were answered and the process demystified. I could not be happier with the results.

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    Verified purchase

    Reviewed April 20, 2018

    My experience was awesome. They handled all my card companies and negotiations. I made one payment to them and they paid off my cards. I made progress quickly and was getting out of debt. I would recommend them to everyone.

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    Staff

    Reviewed April 20, 2018

    When in contact with this service Valentine was very helpful and resourceful and knowledgeable with all info and providing us with what we need to do to get out of the bind we are in. He had given us all contact info that we needed to further our business with the company.

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    Customer ServiceStaff

    Reviewed April 20, 2018

    They were very polite and willing to answer any questions I had. They replied to my calls quickly. When I needed to reschedule a call they did not give me a problem and said no problem at all. I will definitely recommend NDR.

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    Reviewed April 20, 2018

    Sure they will help you resolve your debt for a hefty fee. I paid $1800 to have them settle a debt so after I pay the settlement and they add $1800 on I save $300... I paid them $1800 to save me $300. I'm beyond sick! I can't believe this company is allowed to operate.

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    Transparency

    Reviewed April 20, 2018

    I have had clear communication from everybody at NDR and so far everything is great. The plan is spelled out to you and every detail is covered. Email documentation is easy to review and sign. This is going to be a life changer for me and this is what I should have done years ago instead of struggling.

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    StaffProcessTransparency

    Reviewed April 20, 2018

    Friendly and informative! They made this process easy and stress free. I feel much better about my financial situation already. They walked me through every step and answered every question clearly. They were prompt and got me taken care of in a matter of a few hours.

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    Customer ServiceStaffProcessTransparency

    Reviewed April 20, 2018

    They were very professional, friendly, they explained everything precisely and until you understood. Great customer service. They walk you through the process with patience and courtesy with no regards to time spent. They were timely about calling back in regards to welcome you. There was no stupid question you could ask them. They answered them with kindness and patience.

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    Staff

    Reviewed April 20, 2018

    We was in terrible situation until I contacted National Debt Relief and sign with them.Their services are fast very improving and we are in very happy transition with our creditors. We have so many credit card debt and doing this we was able to pay and have some extra money. I'm very impressive with their job and how they manage with the creditors. Thanks so much.

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    Customer ServiceStaff

    Reviewed April 20, 2018

    They have been a very few times where experienced a very professional service, so far I like from both representatives their customer service. They were so professional. I'm the type of person that looks for a great customer service, and I had that with them, and I'm thankful for that.

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    StaffProcess

    Reviewed April 20, 2018

    Elijah and Mona were very helpful and made the stressful experience a lot less stressful. I would certainly recommend this program to anybody in my position. I look forward to the future of being debt free. I am very confident that I will get to save a lot of money versus paying the minimum payments for the rest of my life. I also like all of the support and options that are available to me.

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    Customer Service

    Reviewed April 20, 2018

    Very excellent customer service, good communication with precision about what I needed to know on behalf of my case. I would appreciate your help and devotion to always show me the way to overcome any of the situation that might occurred.

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    StaffProcess

    Reviewed April 20, 2018

    Everyone was so helpful and definitely nonjudgemental. I have already recommended this company to 2 friends. Ivori was specifically helpful in working with me and making me feel comfortable throughout the entire process. I am looking forward to becoming debt free.

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    Customer ServiceStaff

    Reviewed April 20, 2018

    Ricardo was very good and made sure I understood step by step all of the plan. Even when he emailed me info he helped me thru it. Very kind and pleasant, Victoria was also very nice on the phone and made sure I understood all that was needed. Look forward to the help you have offered, and working with you all.

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    Staff

    Reviewed April 20, 2018

    My experience with National Debt Relief was very pleasant. John was very pleasant and courteous to speak with not a feeling of condescension. He was very thorough and answered all my questions. I just felt I was coming to the right place for help and feel confident I can do this.

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    Customer ServiceStaff

    Reviewed April 20, 2018

    So far everything that has been told to me about this program in phone calls or emails has been extremely easy to deal with, and the staff has been giving the best information possible. We are looking forward to seeing the program will overall end.

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    StaffProcessTransparency

    Reviewed April 20, 2018

    I worked with both Mercy and Catina during this process and they were both very helpful and patient. I was very nervous doing this and they took time to explain things and work with me. I would definitely recommend this program to a friend.

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    Customer Service

    Reviewed April 20, 2018

    National Debt Relief has been an answer to prayer. After a few reviews for debt help National Debt Relief was the one choose. They provided me with great information and a peace of mind. I just started the process. Will review in a couple of months for an update.

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    Customer ServiceStaffTransparency

    Reviewed April 20, 2018

    I am very impressed with the service and I know they all have a script to follow. I had a little trouble keeping up. A little overwhelmed with all the emails. I am very excited about getting my life under control. All staff have been wonderful and explained things when I had questions.

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    Reviewed April 20, 2018

    My experience is exceptional. I was treated with kindness and fairness. I would recommend National Debt Relief to my friends. I've started being debt free in processing my first two deposits. I am very happy today. With excellent trust in National Debt Relief I am confident my debt is done properly in a timely fashion. Thank you National Debt Relief.

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    Customer ServiceStaffTransparency

    Reviewed April 20, 2018

    Very professional, everything explained in full detail, good follow up. From the 1st call to multiple follow up phone conversations and emails, everyone down the line very nice and understanding. Just ask a lot of questions when you sign up, they will get you all your answers.Good communication - highly recommend if you are getting buried in debt.

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    Customer ServiceStaff

    Reviewed April 20, 2018

    Parker ** contacted me immediately with an email and soon after with a follow up phone call. He was very knowledgeable and articulate. His patience with my interruptions and questions was exemplary. I hope the whole program flows as smooth.

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    Customer ServiceStaffProcess

    Reviewed April 20, 2018

    I called with absolutely not idea of how the phone call would go. It only took seconds for a representative to come to the phone and ready to help me. I simply said "I just need help" and Kim knew exactly what to do. This was the easiest decision I've ever had to make. I know I am in great hands and that NDR will take care of me in every aspect of this process. Continue doing a great job to everyone at NDR!

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    StaffProcess

    Reviewed April 20, 2018

    I found my experience dealing with National Debt Relief a good one. The person I talked to was very knowledgeable and courteous. I felt comfortable going through the process of the application. I was happy with the experience. I would recommend to anyone who may have reservations about the process.

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    StaffProcess

    Reviewed April 20, 2018

    My experience was very delightful. Both of the representatives that assisted me were very informative. The process was extremely easy and straightforward. I have no regrets in joining this program. I can't wait to see my credit course improve.

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    Customer Service

    Reviewed April 20, 2018

    Everything was handle in a orderly fashion. Was well pleased. The one that took my call was very respectful making sure that all questions and everything else was taken care of. I was well please with the performance that was given to me concerning my account. Again Thanks.

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    Verified purchase

    Reviewed April 20, 2018

    National Debt Relief has been great in working to get my debt paid off. I am grateful to National Debt Relief for during what they set out to accomplish. I can now sleep at night knowing that my debt is paid. My health have never being better and the bill collectors have stopped calling. I would recommend National Debt Relief to family and or friends.

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    Staff

    Reviewed April 20, 2018

    They were very helpful and considerate at this difficult time in my life. They walk you through everything to help ease your mind and know that your financial status will improve because you took this step. I am very thankful for their help.

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    StaffProcessTransparency

    Reviewed April 20, 2018

    The team of the National Debt Relief are wonderful. When I made my call for help with my financial problem I spoke to Randolph **. He explain in detail the program and benefits. Mistake that we make about signing up for credit cards. Thank you.

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    Process

    Reviewed April 20, 2018

    Satisfied with the progress of this program. I’m almost done and have been worry free for the last 4 yrs. I would recommend to all my family and friends. This has taught me a lesson to start to use my credit wisely.

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    Customer Service

    Reviewed April 20, 2018

    I was very overwhelmed and confused with the process of applying for a loan or using debt mgmt to take care of my credit card debt. During the initial call and the follow up Welcome call both of the Associates did a wonderful job of answering questions and providing information I didn't even know to ask about.

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    PriceStaff

    Reviewed April 20, 2018

    Great service really liked how I brought down my debt. I would recommend this to anyone that has debt. Thank you for saving me and my family money on high interest rates. I can’t wait to finally fix my credit.

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    Customer ServiceStaff

    Reviewed April 20, 2018

    I'm very happy as a customer of National Debt Relief. I like how knowledgeable and helpful the customer service team is. I highly recommend this company and their debt relief program if you're ready to take action and get out of debt!

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    Customer ServiceStaff

    Reviewed April 20, 2018

    Enjoyed my experience at all levels of customer service experience. Both sales experts were personable and helpful in all aspects of proposition. I am excited to see the final outcome of the consolidation and look forward to working with the company to consolidate my debt.

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    StaffTransparency

    Reviewed April 20, 2018

    Great. The people I worked with were very helpful and explained everything in detail. I understood what they said and they allowed many times for me to ask questions if I needed. They made me feel like there was hope.

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    Customer ServiceStaffTransparency

    Reviewed April 20, 2018

    Very friendly customer service and help you understand the process before you proceed with the program. Everyone is very straightforward and transparent with the program and how it works. The approval process is very easy and smooth. I have not gotten any settlement yet, but so far the experience is great. Hopefully this will be a good experience.

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    Customer ServiceStaff

    Reviewed April 20, 2018

    This people are 100% legit. No more annoying phone calls from credit cards. No more letters asking for a payment. They told me, don’t worry we got it and they really mean it. Best decision I made. They made it super easy.

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    StaffProcess

    Reviewed April 20, 2018

    All employees I dealt with over the past two days have been amazing. Facing the amount of debt my husband and I have was embarrassing and eye opening. Parker ** was amazing, he was non-judgmental, reassuring and very helpful. I have huge sense of relief after getting this process started and would definitely recommend the program to others.

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    Customer ServiceStaffProcess

    Reviewed April 20, 2018

    Both the initial contact experience as well as the Welcome contact experience were well and professionally conducted. The initial contact experience was exceptional in that the agent did not "push" or manipulate me to enter into the program, as I did so entirely on my own accord. I appreciate both agents kind and courteous attention to my need. Thank you.

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    Staff

    Reviewed April 20, 2018

    Very pleased with the professionalism, honesty, respect, and patience we were greeted with by George during the application process. He went above and beyond to make sure we were confident in our decision. Would Highly recommend to anyone in need of debt relief!

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    StaffProcessTransparency

    Reviewed April 20, 2018

    So far they have been very helpful. The process is very stressful but they have managed to put my mind at ease. They go over everything and make sure you have a clear understanding of the process you're going through. I would recommend them.

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    Customer ServiceStaffTransparency

    Reviewed April 20, 2018

    My experience was good. I was given all the information I needed. My one complaint is that the person who did my Welcome Call spoke a little too fast. It made it difficult to follow and understand. Everything was explained well and clear and all my questions were answered.

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    StaffTransparency

    Reviewed April 20, 2018

    Everything was pretty straightforward. The representative was efficient and helpful. Any questions I asked were answered. Everything was made very clear in my application process so that I feel comfortable with it even though it can initially feel intimidating to trust someone else with something this big.

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    Staff

    Reviewed April 20, 2018

    Josh made the enrollment process so comfortable and relaxing for me. He took ownership of my situation and made it easy for me to accept the help I needed to resolve my debt burden. I feel that I made the right decision in choosing National Debt Relief to help me.

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    Customer ServiceProcess

    Reviewed April 20, 2018

    The customer service I experienced with National Debt Relief was outstanding. They made sure all of my questions were answered, and took the time to make sure I understood how the program worked. I would give 10 stars if I could.

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    Staff

    Reviewed April 20, 2018

    Carter ** did my evaluation and was beyond knowledgeable and helpful. He made accepting this transition a little easier. The welcome interview wasn’t as smooth and seemed to go a little too quickly for all of the information that was distributed.

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    Transparency

    Reviewed April 20, 2018

    Great assistance, thorough explanation of possibilities. Thankful of this type of service. Hopefully this will help me get out of debt and achieve my financial goals in the future. Looking forward to making life changing purchases in the future, and with this help I believe in them.

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    Justin increased rating by 2 stars.
    Customer ServicePrice
    After a positive interaction with National Debt Relief, Justin increased their star rating on Sept. 23, 2018.

    Updated review: Sept. 23, 2018

    So far they have done what they said they were gonna do and worked with me when I need it. They contact me with updates at least once a month. Would recommend to a friend or family member for sure.

    Original Review: April 20, 2018

    I have a lot of debt that I couldn’t figure out how to take care of. I researched National Debt Relief and it said that they are credible. I have a hard time giving somebody money, and with what I read, they at least did their job. Their loan officer told me what the program was and what I would have to do to get into a program. But they were unwilling to work with what I told them I could pay. The problem I had is they were looking at the money I was making after I left Alabama. I spent six months in Alabama bringing home $300 a week. Now in Florida, I bring home $1,200 a week. I make too much money to claim bankruptcy but the $600 they’re asking me to try to pay has been very hard.

    They said that $10,000 of the $30,000 that I’m gonna pay is just for paying NDR. They’re charging me too much every month. I understand that they got to pay their bills too but that’s a whole lot of money that they’re taking off the top. I actually decided not to do it at first because coming up with $600 was not easy, but when I found out I couldn’t file for bankruptcy, I got put in the spot where answer this or just let everything go and I can’t afford to have people start suing me in two years. NDR should look more into longer terms so that they could make people a little bit more comfortable. I got into a situation where I couldn’t pay my bills and from the money that NDR asked from me, all they did was put me right back in that situation. I would tell my friends to use NDR only as a last resort.

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    Reviewed April 19, 2018

    I don't owe a lot but the amount I did owe however was just too much to keep chipping away at bit by bit. National Debt Relief has given me the chance to set a timeline to this nightmare and for this I'm very satisfied.

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    Customer ServiceStaff

    Reviewed April 19, 2018

    Great experience. Very helpful. Would definitely recommend to anyone that needed help. Willing to work with anything I needed. Very easy to contact and help with any questions I have and work around my schedule. They got me all the answer I need to know. I made the best choice to resolve my debt.

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    StaffTransparency

    Reviewed April 19, 2018

    I had so many questions and doubts before talking with a representative about this program and they made the whole program and steps of the way transparent for me and my husband to understand. I am so hopeful and trust that the National Debt Relief team will help my family and I live a more financially stable life.

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    Customer ServiceStaff

    Reviewed April 19, 2018

    I feel that the help I received from Warren, Sherylin and Maryann was very professional and helpful! I am pleased with the service and information about the company and how my debt will be paid! Backing up conversations and info with emails was also very helpful and allows me to keep track of all my correspondence with your company.

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    Staff

    Reviewed April 19, 2018

    For the most part the experience was what I expected having spoken with several firms. Generally everyone I spoke with was helpful and tried to please. However, it was hard to understand some voices and the person who responded to the Welcome rushed through the review. Working through some of the online forms seemed difficult if one is not computer savvy.

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    Customer Service

    Reviewed April 19, 2018

    I can't say enough how pleased we are! I've recommended four people already. We're able to sleep at night. The annoying phone calls have stopped. We can begin to build our credit again. This time we won't let it get away from us.

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    Customer ServiceStaffProcess

    Reviewed April 19, 2018

    The customer service reps at National Debt Relief are fantastic. They were very friendly and very helpful. I was able to get enrolled in the program very quickly and am now on my way to financial freedom. Thank you National Debt Relief.

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    Staff

    Reviewed April 19, 2018

    They were very patient and thorough. I had many questions and all were answered. My divorce caused me to assume all debt and I will never get myself in the same situation but glad they were there to help me see my way out. Thank you so much, I was truly in a dark place.

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    Process

    Reviewed April 19, 2018

    It has only been about 6 months since I reached out to these guys. By far best thing I could have to done resolve my debt. I have always to go on the program but it has already helped me out on my day to day life with some relief.

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    Reviewed April 19, 2018

    I have good experience with National Debt Relief. I receiving counseling. They help me and my husband with credit cards. National Debt Relief negotiate with the credit card; now I am happy with us. It's important for me pay my credit cards. Thank you National Debt Relief.

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    Customer ServiceProcess

    Reviewed April 19, 2018

    Answered all my questions that I had asked. Also gave me time to let me think and talk about this program to my family. Makes me feel better and safe that I’m in good hands to solve my problems. Thank you.

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    Staff

    Reviewed April 19, 2018

    I have never been in a position like this before where I needed a company such as this one to help me. I'm very nervous about the honesty and outcome of this but the people I spoke with did ease my mind a little and I checked several debt help services and this one seemed to be the most legitimate and honest.

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    Customer Service

    Reviewed April 19, 2018

    I hit rock bottom recently and had nowhere to turn. Upon doing some major research and came across NDR and with one phone call it gave me peace of mind. Thank you Mitchell, you have been my life savior!!

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    Customer ServiceStaffProcess

    Reviewed April 19, 2018

    Both representatives I spoke with were very informative and kind, they made this process a very great experience and aided in taking a huge weight off my shoulders. After each conversation I felt very confident that this was a good decision.

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    StaffProcessTransparency

    Reviewed April 19, 2018

    Kim was so incredibly helpful and reassuring in assisting me in signing up for debt relief. This is by far the biggest, most overwhelming, most shameful issue in my life. Kim walked me through the process with compassion. She listened to my story, and let me know that there is hope. Thank you.

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    Customer ServiceStaffTransparency

    Reviewed April 19, 2018

    They were very helpful and explained clearly. I’m happy that they will work out with me to get out of bad debts. I will recommend anyone to use that program. Very friendly and helping. They answer my question when I asked any question.

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    StaffProcess

    Reviewed April 19, 2018

    I have just gotten signed up, and can truly say they are very accurate and friendly!! They were very informative and made sure that I completely understood how the program works. I feel so much better with my decision to sign up for this program. Thank you Debt Relief!!

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    Process

    Reviewed April 19, 2018

    The process was simple and they go into detail about the program covering areas you may not of thought to ask. Especially when these matters are already stressful for their customers. The experience thus far has been a relief. Hoping to be done with program sooner than scheduled.

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    Staff

    Reviewed April 19, 2018

    I was treated with respect and Shelley ** took the time to go over everything and answered all questions, As it was all a little overwhelming for me to understand and comprehend all at once. She made me feel comfortable. Would definitely recommend this company.

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    Reviewed April 19, 2018

    I had a great experience. I am so happy that I found national. I will be out of debt and on my way to financial freedom in such a short time and for thousands less than the alternative. Thank you National.

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    Customer ServiceStaff

    Reviewed April 19, 2018

    The customer service is excellent and have never had a bad experience with this company. All are very professional and easy to talk to, they answer all your questions without hurrying you, recommend to my friends if they ever need this service.

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    Staff

    Reviewed April 19, 2018

    The two people I spoke with were very caring to my needs, and very helpful. Anton was very knowledgeable, and answered all my question. I hope it all works out for me, I am taking the first step to get out of debt, thanks.

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    Customer ServiceStaff

    Reviewed April 19, 2018

    I had a great experience with NDR and felt like I was completely taken care of. The staff was kind and helpful, and immediately answered the phone any time I called. My wife and I were a bit apprehensive to join the program at first, but after speaking with our representative for over 30 minutes were convinced that this was the solution we needed to finally pay off our ever growing debt and have peace of mind.

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    Reviewed April 19, 2018

    National Debt Relief is a god send. I make one payment to them and they handle all my creditors. I’ve been enrolled for only 2 months and they’ve already settled with 2 out of my 7 creditors. Thank you so much NDR! Very excited to be debt free soon.

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    Customer ServiceStaff

    Reviewed April 19, 2018

    This Company has great customer service. The sign up was very easy and the welcome call went by very fast and easy. They ask you step by step through the process. They are very detailed oriented and they are there for you.

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    Customer ServiceStaff

    Reviewed April 19, 2018

    Great customer service. Very polite and she had a really nice voice. Answered all my questions when I asked and made sure I understood everything she had to tell me. She did it in a timely manner and didn't take too long to tell me what she had to say.

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    Reviewed April 19, 2018

    National Debt Relief has become a better alternative to falling behind on bills and possibly seeking bankruptcy. If you are able to financially handle making a single payment every month, National Debt Relief will handle the rest. They have made paying my past due accounts as simple as possible, and they have given me new hope for the future!

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    Customer ServiceStaffProcessTransparency

    Reviewed April 19, 2018

    The entire process was a great experience. Mark ** walked me through the entire process, kept me informed of how things would work and went to bat on my behalf. He was truly concerned about me the person and my financial situation. It's good to be able to speak to a person and not get passed around. That made me feel so special. Thanks Mark for going above and beyond the call of duty.

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    Staff

    Reviewed April 19, 2018

    Both my CSR and supervisor provided me a cogent way to get out of debt. They were friendly, coherent and very knowledgeable. I would highly recommend them and I look forward to becoming debt free and saving money for the future!

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    Customer ServiceStaff

    Reviewed April 19, 2018

    Called today was give approval results within an hour given all my instructions in details. Both representatives that assisted me were very helpful and knowledgeable. They answered all my questions. Also got all my copies of what was discussed via email and mail.

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    Staff

    Reviewed April 19, 2018

    Was truly thrilled when I was recently contacted by National Debt Relief about a settlement made on my behalf to one of my creditors. It is evident they don't waste time in their efforts to help clients like myself. The amount of the settlement was much better than I expected. I relayed to the account representative that I would be very to happy to be a poster boy for National Debt Relief. This was the start of helping me to pick myself back up and move forward.

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    StaffProcess

    Reviewed April 19, 2018

    My wife Kelly and I are completely satisfied with the service provided by all representatives who assisted in enrolling us in the program. We especially are feeling very confident with the support that is put in place for us by the company to work with our creditors.

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    Customer ServiceStaff

    Reviewed April 19, 2018

    Great, friendly, helpful staff. Made me feel as if helping me is their main priority. No negative remarks re: credit issues. They have done. Everything they have said that they would, follow up calls emails and etc. I greatly appreciate all they have done for me. I would recommend them to anyone.

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    Bruno increased rating by 4 stars.
    Customer Service
    After a positive interaction with National Debt Relief, Bruno increased their star rating on May 1, 2018.

    Updated review: May 1, 2018

    After talk with a representative and check everything again I feel very happy now. I’m really extremely recommend people to use this service. Really helps. I’m saving a lot money now. If anybody wants to save money came with this guys... Thanks again.

    Original Review: April 19, 2018

    I’m not really happy with this. I’m having mails and calls for the company prosper threatening with lower my credit score that supposed you guys make on agree for pay my balance. Please tell me when that gonna happens. I'm paying you guys $512 monthly... thanks.

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    Reviewed April 19, 2018

    AT FIRST I WAS SCEPTICAL BUT THE WORKERS RAN ME THROUGH STEP BY STEP AND GAVE ME THE CONFIDENCE. THANK YOU... Please try them. They are so on point. It is life changing and will help you in the long run. Thanks again.

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    StaffProcess

    Reviewed April 19, 2018

    They were very easy and very knowledgeable about helping me. Was not expecting to be in this mess. But they made the process easy. Looking forward to being debt free in or around four years. Would recommend.

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    Staff

    Reviewed April 19, 2018

    The company has been professional and prompt with helping me out of this financial bind. They were very helpful and understanding when I signed up and have already negotiated a deal with one of my creditors saving me 60%. I can’t thank them enough. I was scared and stressed and they helped me when I had nowhere else to turn.

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    Staff

    Reviewed April 19, 2018

    This experience has been awesome. The gentlemen I have spoken with have make it easy, and and taken a lot of the stress out of this. Very helpful and easy to talk to. Super willing to help! Both gentlemen have been great!

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    Staff

    Reviewed April 19, 2018

    I have experienced nothing short of excellence thus far. Wonderful, kind, courteous staff, each and every one so far. I look forward to the continued process of obtaining a debt free existence. Thank you NDR. I appreciate you and would be happy to share my experience with others in need.

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    PriceStaffProcess

    Reviewed April 19, 2018

    It was good, very helpful and was understanding in explaining himself about the program. The pricing per month was reasonable and it was a little bit of a long term program but will be workable to the point of savings.

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    StaffProcess

    Reviewed April 19, 2018

    I would highly recommend National Debt Relief! I researched 3 other companies prior to committing with NDR and found they truly are the best! Not only is the program itself the most beneficial to the consumer, but the customer experience is something money can't buy! Jonathan was extremely attentive and helpful; he went the extra mile to put the customer first. It's not an easy decision or task to take on debt consolidation, but Jonathan was able to show there is a light at the end of the tunnel.

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    StaffProcessTransparency

    Reviewed April 19, 2018

    The process was very easy. The agents were understanding and not judgmental. Explanations were easy to understand. We have started to be our life back. The idea of losing control of our finances was the first step we had to take in this process. Thank you.

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    ProcessTransparency

    Reviewed April 19, 2018

    I am very satisfied with National Debt Relief who are a great organization and have dealt with any issues I had promptly with thorough explanations of the program I enrolled in. I receive a lot of excellent service for my debt consolidation. Thank you.

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    StaffTransparency

    Reviewed April 19, 2018

    Stress lifted off my shoulders and extremely professional and kind. Thank you for quick contact and feedback. We appreciate the transparency of what needs to be done; and the support both legal and administrative. The ability to have a constructive path that outlines the road to success is wonderful. Thank you.

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    Customer ServiceStaffTransparency

    Reviewed April 19, 2018

    I'm so so happy with Debt Relief... Thank you so much for help me with my debts and everyone is nice when I call for help. They help me and explain everything... I'm so happy. Thank you again. I'm gonna recommended you to my family and my friends...

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    Reviewed April 19, 2018

    I was in serious financial crisis and they have lifted my burden and helping me to be able to get back on my feet and breathe again! Thanks to National Debt Relief I can finally start saving money to have a decent life.

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    Customer ServiceProcess

    Reviewed April 19, 2018

    After my mother in law died, we were left with what seemed like exhausting debt. I called NDR and they basically took over. Stress and Overwhelm went away as the program began. It is so great to check my credit report now. It keeps rising.

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    Customer ServiceProcess

    Reviewed April 19, 2018

    I received many calls from National Debt Relief and they were very patient with me while I was deciding how to proceed. The process was lengthy but simple. I am hopeful that this resolves my debt issues and that this puts us on the right track to becoming financially secure and teaches us how to stop spending.

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    StaffTransparency

    Reviewed April 19, 2018

    The representative was very clear in explaining the resolution of one of my debts and how the payments would work. He explained the dates for the payments and made sure I was comfortable with the amounts and dates of payment. He answered my questions and was very pleasant.

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    Customer ServiceStaff

    Reviewed April 19, 2018

    The staff (Kim) was very knowledgeable, helpful, and patient as I emailed her several times a day with questions. Her response was prompt and she knew my answers. The follow up call was just as knowledgeable. This is a very embarrassing issue and the compassion of the team, support, and kindness is most appreciated.

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    Customer ServiceStaff

    Reviewed April 19, 2018

    I was a little hesitant about which way to go and I'm glad I reached out to National Debt Relief. Everyone I spoke with was very professional, courteous. I was having problems with my phone and Mike continued to walk me through step by step. Everything that was said will be done has been. Customer Service!!

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    Staff

    Reviewed April 19, 2018

    NDR has been amazing, they are delivering exactly as advertised. They have met my every expectation and I am glad to have them on my side. I would happily recommend National Debt Relief to everyone In need of debt relief.

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    Reviewed April 19, 2018

    Was very satisfied with National Debt Relief. Was real easy to understand and made me feel very comfortable. I would recommend to any of my friends or family. I gave five stars cause I felt it was very deserving and I was happy with the whole transaction.

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    StaffProcess

    Reviewed April 19, 2018

    Your company shows a great deal of compassion and empathy towards those with financial hardships. Your representative Anthony ** was extremely professional and helpful. He made me feel that there was a flexibility to the program so that it could meet my needs. I greatly appreciate the help I am being given. Thank you.

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    Reviewed April 19, 2018

    Okay, well it is odd that I cannot pay off all the little bills first and then go for the big guys. I mean, it is "my credit " score you guys are ** with. First, you tell me not to pay a single penny, then I ended up going to court for a Target bill of like 250.00 dollars, WTF? I mean really? I paid off 10k but I have to go to court for "stupid **", if I was already working with you guys, I would not want to continue. I do not believe that I will be recommending you guys to "anyone" "anytime" soon...

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    Customer ServiceStaff

    Reviewed April 19, 2018

    I worked with Christopher and within an extremely short phone call I was up and ready to pull my life back together again. He made understating my options easy and he helped me alleviate the things that kept me up at night. I’m a new person today.

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    Customer ServiceStaffTransparency

    Reviewed April 19, 2018

    Anthony ** was very informative because I was on the edge of cancelling because of a family emergency and Anthony let me know that I do have options in this. He explained that it's best to be with National Debt Relief or any debt settlement agency because they have the best interest for you, although it may come with fees, nothing's free and it shows. He provided excellent customer service. He even told me to follow up with him if for some reason I can't make the next payment because I've had a family emergency recently. And although I don't want to get into on what exactly is going on it's been very stressful.

    Anthony put me at ease in assuring me this was the best route and I stated well wouldn't it be cheaper to go and settle them myself but he made it clear that however it may be cheaper it takes a lot of time to deal with these agencies and if I don't have time that's what National Debt Relief is for. To make it easier for me so I can manage my bills and personal life.

    I just want to thank him so much and I honestly can't even put it into words on how much an impact he had made on my outlook on my debt. I'd refer everyone to this gentlemen because however most representatives have good customer service, Anthony sticks out from the rest because he creates that genuine connection with the customer and builds a layer of trust. Which he demonstrated today, so I recommend you review his call and give him as many points/promotion/raise as you can because you can't find genuine people like this anymore. I honestly don't think if I talked to any other person they would have been able to talk with me and really gauge what was going on and what could be done to adjust it.

    I know I'm way over the character limit. But I wouldn't have typed this much if he didn't do a great job. I've never had such a great experience with any customer service rep and the fact that he gave me his direct line to reach out, because he knows what I'm going through, if I ever had any questions or if I was gonna miss a payment. But he has given me some new amplified motivation to conquer this debt once and for all!! I really hope this makes it all the way up to the people in charge because this guy needs some dang recognition!!!! Anthony if you are reading this thank you so much man. You seriously have touched my heart with how much you wanted to help instead of just passing me along like most of the reps do. Thank you for the genuine connection man. Make sure he's taken care of. Because he made sure I was, so it's only right.

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    Customer ServiceStaffTransparency

    Reviewed April 19, 2018

    In one week we got 4 good settlement offers. The customer service rep was great and she explained each of them thoroughly. That will be 6 settled since we started in July 2017. The weight of our debt is getting smaller and smaller and we couldn’t be happier.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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