National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed Aug. 28, 2017
I have been with NDR for about 3 months. I've heard from them once telling me about how they have talked to one of my creditors. And have arranged payments. That's the only time I've heard from them. I have A LOT of creditors still bothering me. Hoping they talk to them soon.
Reviewed Aug. 28, 2017
This process has been so easy with NDR. Everyone has been so professional and nice to work with. I would recommend them to anyone considering it. I have been pleased and have not regretted going this route with them. I never knew debt relief could be this stress free.
Reviewed Aug. 28, 2017
It's hard to trust entity or anyone for that matter when it comes to financial issues. It took a long time, of hand-holding and talking me down from the ledge for my representative to get me to the point that I actually took the leap toward becoming debt-free. A month long process of fear has turned into a very helpful solution toward a debt-free life. Thank you.
Reviewed Aug. 28, 2017
Since I have just enrolled it seems to be moving along. I would like to see that all creditors be made to quit calling. I do not answer the phone if I do not know the number. Any help in that area would be appreciated.
Reviewed Aug. 28, 2017
NDR has been easy to work with, professional, and transparent during all parts of this process. We have had an excellent experience working with them and would recommend their services to any families like ours who are looking to get out of debt and better their lives.
Reviewed Aug. 28, 2017
It was an easy process to start. Had our first settlement in one of our cards within a few weeks. Wish we had started it sooner. We have family that we are trying to get to start using this service. It's a life saver. We feel like we can breathe again.
Reviewed Aug. 28, 2017
When I first got in contact with NDR I was given top-notch attention and customer service. I felt 100% supported. I had 4 accounts they helped me resolve. Several months went by before I heard much from anyone while my account was building some working collateral. I had quite a nest egg built, only to have it all depleted by NDR fees (several thousands of dollars). But that's OK, they were dealing with my creditors successfully.
The first 2 accounts went really well with negotiations and then communicating to me on where I stood. When a settlement was reached, they emailed the exact settlement along with the payment plan for my review and signature. They worked with me to set monthly payments. By the time my 3rd creditor was contacted, my credit card account had fallen into arrears for non-payment and fees for being over my limit were tacking on at astronomical rates. The creditor actually filed it in court for nonpayment. The legal department told me what I needed to do/say at the courthouse (for a whopping $500 fee). I had been under the impression that NDR would stand beside me... not behind me!! I was certain I was going to court!!
After a few stressful months, a lot of faxing of forms and whatnot to the creditor's representative, the case was finally dropped. It appeared that I was now in charge of keeping track of paperwork and negotiation settlement. Now, the time lapse has been approximately 24 months since I began the whole program and I still had 1 creditor that not been contacted at all. I started getting calls. I had to call NDR to see if anyone had been in negotiations. All of the early love affair communications had ceased. If I had a problem, I contacted them instead of them checking with me and keeping me posted. I did not receive settlement papers to sign at all on the third or fourth accounts.
When the last account was finally negotiated for a payoff, I had plenty of money sitting in my account to pay it in one lump sum BUT NDR took almost the entire amount in fees. When all settlements were paid as agreed I had to call NDR to stop withholding funds from my paycheck. They had not noticed that I was paid in full.
The whole process (about 32 months) was very stressful and way too expensive!!! I paid close to $5000 to NDR but that was not the end of the fees!! I am now in debt to the IRS for taxes not paid on the money I supposedly saved in settlement!!! I would never recommend this program to friend or foe!! The only good part of this whole ordeal is I am now totally debt free! I will never accept another credit card!! The breakdown in dollars: I owed $18200. Fees for NDR to resolve this debt $5000+. Back taxes owed to the IRS, so far $900 and still awaiting the final tally... FICO credit score nosedive!!!
Reviewed Aug. 28, 2017
While I haven't exactly started my debt relief process, my experience has been quite painless. Grace ** has been outstanding and never hesitates to answer any questions I have. The welcome call was very informative and answered any questions I had going into the call. I am excited to hopefully get my finances back on track and I've already been talking to a friend about your program. 5 stars.
Reviewed Aug. 28, 2017
I find National Debt Relief to be patient, understanding, and willing to work with me and my debt problems. There is no kind of pressure and they gave me a fair assessment of the payments I will have to make. I chose very wisely.
Reviewed Aug. 28, 2017
Thanks to NDR I have a peace of mind that things will get better, even when creditors call and harass me I can turn to them. It was an easy process and I am glad I was referred to them by my friend. I have referred several other people to look into them when I hear of their hardships.
Reviewed Aug. 28, 2017
Both parties very knowledgeable and made sure any questions I had about the program. It kills me. I do not remember the gentleman that helped me with the welcome call. He made sure any and all questions were answered, as did Ryan **. I feel the program will take a lot of the weight off. I know I still have responsibility, but much of the worry is off!
Reviewed Aug. 28, 2017
When you are behind in your debt and making your payments only to find that you owe more money. You need National Debt Relief. Their staff is very welcoming and answer your questions forthright. We really feel that we are in truly in good hands and can see light down the tunnel. Thank you NDR.
Reviewed Aug. 28, 2017
They made sure each and every account they handled was handled correctly. The only problem I had and one that they can improve on, when a client has a debtor that has not made a decision on whether or not they plan to accept the offer made to them or did they get a proper agreement between NDR and any debtor. Also make sure they have a clear number of the debtors their clients have.
Reviewed Aug. 28, 2017
My debt was totaled and we agreed on a monthly amount to be deducted from my account. It was estimated that I would pay this amt. for approx. 4 yrs. I was easily able to track my progress via the NDR portal. My debt was paid in 3 1/2 yrs and I also received a refund of approx $3,300 from NDR related to their negotiating skills with my creditors. Also, the representatives I spoke with were pleasant, respectful and answered all my questions. Excellent experience.
Reviewed Aug. 28, 2017
There was a little confusion with my account information at 1st, but a rep called and got it straightened out. I haven't been with them long, and I'm still being harassed by creditors. I'm hoping this will end soon. I can breathe a little better regardless.
Reviewed Aug. 28, 2017
The service was great and very helpful with any questions that I had. I would recommend it to a friend. Thank you for great customer service! There are no words to say on how grateful I am for National Debt Relief helping me out.
Reviewed Aug. 28, 2017
Just 3 months after I signed up with National Debt Relief they already settled one of my credit cards for half the cost of what I owed. The payments have been a bit of a struggle for me, but they easily help out with moving my payments around. I give them 4 stars because the payments are pretty high for me so I am struggling with them, and I have called a couple times and had a rude employee, but they are very helpful for the most part. I definitely recommend this to anyone who is willing to put in a little extra work and are willing to budget themselves for a couple years in order to get their credit cards paid off.
Reviewed Aug. 28, 2017
Experience was ok, nothing seems to be resolved, getting phone calls on my work phone now. I am being harassed, every day. Tell me what I need to do. I don't know what else to say, would like to get them not to call work phone, Cabelas is the one making the phone calls.
Reviewed Aug. 28, 2017
A time came for my wife and I that we had to do something about all of our debt. We came across an ad for National Debt Relief. They seemed to have the best rep out of the companies that we were looking at. I called and spoke to Daniel ** and he helped me get motivated to begin the program. There were a few bumps in the road with the companies we had debt with. With assistance and guidance from NDR, we got those smoothed out and we are on our way to be done with this debt. I recommend them to just about anyone.
Reviewed Aug. 28, 2017
My representative was completely honest and very informative with me. He talked me through each step and all the paperwork. I feel comfortable and excited about NDR. I can't wait to be debt free so I can put my money to better use rather than debt.
Reviewed Aug. 28, 2017
Anything I have ever needed help with there has been nothing but a quick, accurate, and caring response. They have assisted with legal action, understanding of expectations and end results. They are truly vested in helping you through a difficult period. I would, and, have recommend their services to anyone.
Reviewed Aug. 28, 2017
I am very pleased with all of the representatives that I spoke with. They were very friendly and courteous. They assisted me in a timely manner and assisted me with all of my questions. I am hoping they will be just as helpful through the whole process.
Reviewed Aug. 28, 2017
I appreciated most that I was not made to feel embarrassed. Although my situation was what I consider bad, they handled me with respect. They took the time to answer my questions and queried me to make sure their response was clear. It was a safe experience.
Reviewed Aug. 28, 2017
Mislead from the start. The dollar amount that was reduced was just used to pay NDR. Could have negotiated on my own with my creditors and saved my credit rating. NDR has collected way more money monthly than my current payoff amount; however, they have yet to negotiate for 1.5 years to payoff. Would not recommend this avenue for Debt relief -- do it yourself and save much more money!
Reviewed Aug. 28, 2017
They are doing a good job settling my debts for under the value of the debt itself. I'm new to this company so as time goes on I will update on how I'm being treated. So far it has been working out in my favor.
Reviewed Aug. 28, 2017
They did what they promised, in a timely manner. What better recommendation can I write. We would still be trying to make "minimum payments". Really hope we don't need your services anytime soon - no offense -- lol. Real good job folks.
Reviewed Aug. 28, 2017
I reached out to National Debt Relief and so far they have been very helpful in helping me resolve my debts. From the first person I spoke to to the following up with representatives has been a good Morning experience. They are still helping me to resolve my debts. I have since referred 2 more persons.
Reviewed Aug. 28, 2017
Very helpful! Every time I called the staff was very polite and thoughtful. They were always willing to answer any questions I had. They handled everything in a timely manner and were willing to helpful. When I would get a call from a creditor they would always ask what is the number and they will take care of it. When it seem like they were not getting the Job done I would get a little upset but they would be calm and answer my questions and listen to my concerns very politely. I would feel and let everyone know that they could help them with their finances. Now my concern is what do I do if I still have some debts left?
Reviewed Aug. 28, 2017
I had a fantastic experience at National Debt Relief, the staff were extremely polite and respectful, never once did they judge me. This entire program is very organized and I knew where and how much money I had in my account at all times. The best part of my experience came from seeing my progress with this program. As you slowly climb out of debt you really appreciate programs like this and you wonder why you did not sign up sooner. For people in debt, don't hesitate to sign up with National Debt Relief. I did it and now my credit score is climbing and the best part of it is being debt free. This program is so worth it!!!
Reviewed Aug. 28, 2017
We are very pleased with National Debt Relief, they are on top of our debt. They reach out and make sure we are aware of any and all activity on our account and creditors. It is wonderful to see how our scores are going up as our debt is going down! Thank you for what you bring to our lives!
Reviewed Aug. 28, 2017
The representatives was very accurate and she made sure that I understood everything that she was explaining to me. She made sure that I had all contact numbers and info. I have had a great experience so far. I’m really looking forward to working with this company.
Reviewed Aug. 28, 2017
I am ecstatic about how National Debt Relief resolved my credit card debt of $12,400.00. I ended up paying back a little less than half of that amount. I highly recommend this company to anyone in financial difficulty! They exceeded my expectations!
Reviewed Aug. 28, 2017
Was very satisfied with the overall experience. Any time I had a question someone was there to help me figure it out. Thankful that they were able to help me and hopefully never get into a situation again where I will need a program like this. If I do ever need a program like this I will be a returning customer and recommend them to anyone that asks.
Reviewed Aug. 28, 2017
Am unable to give you a full explanation of my experience because as of today, Aug. 28 none of our creditors have been paid, we are only a few months in with deductions from our checking account. They say NO payment made yet. Perhaps in a month or so. I did wish they could contact Citibank for me to stop auto deductions from my checking account, they cannot. Instead saying to close the account.
Reviewed Aug. 28, 2017
As of now, I'm rating my experience with three stars. So far, the representative that I initiated the program with was helpful and professional. When I was transferred over to the Welcome Dept. the representative was helpful. I'm new to the program, so depending on the outcome will determine a true rating of my experience with the program.
Reviewed Aug. 28, 2017
My account is progressing in a very satisfactory manner. Agents have resolved any and all problems that I have encountered. It appears that my account will be finished as originally stated. No My problems exist at this time. My sincere thanks for your help.
Reviewed Aug. 28, 2017
Great customer service and have upheld their end of the deal so far. Would recommend to everyone! I have only had an account for 2 months and already have a debt resolved. Very happy so far! Can't wait to see how fast this pays off.
Reviewed Aug. 28, 2017
Nothing but positive feedback thus far. I am new, but if this is what I can expect for the duration of my program, I will have nothing but great things to say. Staff is extremely friendly and knowledgeable. They did a great job of making me feel valued and not like a deadbeat.
Reviewed Aug. 28, 2017
The representatives I worked with very nice and helpful. They were understanding and sounded like they wanted to help. It was an easy process to sign up for and all of my questions were answered. I did not feel awkward talking to them at all. I thought I would feel embarrassed signing up for this program but the operator was very understanding about my medical issues that caused me to fall behind in my bills.
Reviewed Aug. 28, 2017
The agents were very courteous and helpful. They were patient while explaining all my inquiries and also while clarifying my questions. I am hoping to have always a good experience with National Debt as I have now in the beginning of my enrollment.
Reviewed Aug. 28, 2017
This is a great service! I was hesitant at first as there are lot of scammers out there but these people really care. They always answered all my questions and gave me all the information I needed to get my credit life back. I would highly recommend them to anyone who needs help. Seriously look here before you look anywhere else!
Reviewed Aug. 28, 2017
Everyone was very supportive in my negative situation and super eager to help resolve my debt in a timely manner. Everyone was also very polite and courteous during the entry process. It felt as if I was communicating with a friend helping me through this situation and not just somebody I've never met on the phone.
Reviewed Aug. 28, 2017
So far, I have had a very positive experience with National Debt Relief. They make the process easy and everything has worked out smoothly so far. Customer service has been excellent. I trust that I am in good hands. Thankful that they are able to help me.
Reviewed Aug. 28, 2017
I would like to take the time to thank Customer Service Agent William for assisting me with my proposal offer. His expertise and valuable information regarding my account made my experience so easy... Thank you William and have a great day.
Reviewed Aug. 28, 2017
Very professional folks. It was very easy to understand and agent explained everything in detail. I would recommend National Debt Relief to everyone who needs financial assistance. I didn't believe the pamphlet I received in the mail but once I made the first step to call, it all went smoothly. I can sleep better at night and know I only have to make one payment a month, save some and a peace of mind. I'm so glad I opened that letter which I usually toss.
Reviewed Aug. 28, 2017
Our experience with NDR was great. However, we want to completely pay off our debts and we will be able to do that, maybe longer than 3 years but not much. Do not appreciate using a bank (?) that charges 9 dollars a month to hold our money and can't even be bothered to pay the interest that our banks will pay for the use of our money.
Reviewed Aug. 28, 2017
I felt that all of the processing, handling, and Charges weren't explained in a way that I truly understood. A friend told me not to do the debt solution, but I DID and I totally understand why... I recommended them to a close friend and had to stop her before she jumped aboard. Thumbs down to 'N D R'...
Reviewed Aug. 28, 2017
Haven't heard from them in 3-4 months except when they wanted me to take out a loan at 20% for the remainder of what they THOUGHT I MIGHT owe. That was more than I was paying on any of the credit cards I owed.
Reviewed Aug. 28, 2017
We have only been with NDR, for a few months, and all is well! Very helpful, very personal, and so far true to their word. Thanks for your help guys! I have already recommended NDR to a few of my friends.
Reviewed Aug. 28, 2017
National Debt Relief helped me to get my debt paid off in an efficient and convenient way. I was able to manage monthly payments that I could afford and pay off debt in a timely manner. I was so stressed before I called and everything was so easy!
Reviewed Aug. 28, 2017
Kenny was very patient with my questions and explained everything clearly. While, I am disappointed that my credit will take a hit, I am happy to be out from under high interest loans in the long term. The welcome call was also very helpful, and I was able to correct a minor error--including a small credit card I have to keep for work in the payoff amount.
Reviewed Aug. 28, 2017
I found the people whom I spoke with to be kind, helpful, knowledgeable and very concerned with me, understanding all the details of the program. I would recommend this program to a friend. National Debt Relief Program makes you feel comfortable with your choices and knowledgeable in your choices as well.
Reviewed Aug. 28, 2017
This was a very poor experience. We were able to pay off 2 cards utilizing the program. Another card company would not work with NDR so after back and forth for months, we had them removed from the program. With taxes on the write downs along with the excessive fees that NDR charges, it's a very poor program.
Reviewed Aug. 28, 2017
My experience with National Debt Relief thus far has been a positive one. So far they have delivered as promised, making it easy for me to get pay my bills and get back on the right path. Before enrolling with National debt relief I felt hopelessly lost, now I can see the light at the end of the tunnel.
Reviewed Aug. 28, 2017
From the beginning, National Debt Relief personnel were honest with me. I signed up for the program in November 2013 and completed the program successfully in January 2017. I am now debt free and very happy. Thank you, National Debt Relief!
Reviewed Aug. 28, 2017
I had initial contact with Devin ** and his ability to make a connection with the client and talk them through everything was outstanding. I had secondary contact with Vanessa(?) from the Welcome Team and she made me feel comfortable about what I was doing. She was willing to sit and answer all of my questions and talk every thing through with me in detail.
Reviewed Aug. 28, 2017
Took advantage of 90 year old mother in law. Fees after fees after fees. No return call backs. Every rep had difference excuse or reason. Additional monthly fees even though quoted an amount to pay off early. Held monies for 3 weeks before sending to credit card company for no reason except to be able to charge more monthly fees.
Reviewed Aug. 28, 2017
This company did exactly what they said they would do. At first I was skeptical and thought it could potentially be a scam. But am I glad I gave them a shot, they really helped me out of a bad situation.
Reviewed Aug. 28, 2017
I started with this program only a few months ago and have been really happy with the results so far. I feel like my debt is getting under control and I can breathe again! Seeing the results has been amazing!!
Reviewed Aug. 28, 2017
NDR has helped me out of the credit card debt hole I dug myself into. The reps have always been helpful and the instructions were clear. The monthly payments were do-able and adjustments were made when necessary. I have no regrets and would recommend this to friends in need. Thank you.
Reviewed Aug. 28, 2017
Maryann was very knowledgeable and friendly and helped me out every step of the way. I would recommend National Debt Relief to anyone struggling. Their staff were able to get me back on track with my finances and help me set up a payment plan that was comfortable to me.
Reviewed Aug. 28, 2017
Shannon was extremely helpful. She explained that the process of negotiating debt would begin once I am 6 months into the program. She email various paperwork I had neglected to fill out and explained the process for each. I think you are lucky to have such a knowledgeable, competent person in your employ.
Reviewed Aug. 28, 2017
Great company worked to solve my credit card issues. I was paying minimum payments but was falling behind. National Debt Relief came up with a plan and so far 3 of my accounts have been settled for a lot less than what I owed. In about 3 1/2 years I will be debt free and am excited about that. Would recommend this company to my friends or anyone that is having issues with credit card debt.
Reviewed Aug. 28, 2017
Johnathan ** and Jonathan ** were immensely helpful and patient with me during my initial inquiries about NDR all the way through the end of my welcome enrollment call. They answered all of the questions I had regarding fees, and how the program affects me and my credit. I really look forward to working with them and the rest of NDR as I take my first steps to becoming debt free.
Reviewed Aug. 28, 2017
When I first reached out to National Debt Relief, I was a bit skeptical. After speaking with a customer service representative, they made me feel at ease because their mission is to do what they say and that is GET YOU DEBT FREE! National Debt Relief is amazing! I'm almost done with the program and am extremely excited to be debt free! National Debt Relief is reliable, understanding, and they do care about the individual! Excellent customer service!
Reviewed Aug. 28, 2017
Still going thru the process but they have already helped me get one credit card paid off. At this point I'm very happy with the help they have provided and I would only expect the same going forward with my other bills they are working to get lowered. I would recommend them to be used.
Reviewed Aug. 28, 2017
I have had a very pleasant experience with this company. They were helpful and very nice. They accomplished everything they said they would do, I would willingly recommend them to anyone and I have done so. There is not much more I can say. Thank you.
Reviewed Aug. 28, 2017
I was thoroughly advised about the savings this program would provide for me, as well as step by step how it works and never felt pressured to making a decision I wasn't comfortable with. These are the top reasons I chose to use National Debt Relief for my financial issues.
Reviewed Aug. 28, 2017
Very kind and helpful. The website is very user friendly and I can watch my debt go down on pie graphs. Customer service has been great and are always able to answer what I can't find on my profile page. I have been very happy with our experience and look forward to being debt free...
Reviewed Aug. 28, 2017
I am very happy with Debt relief. My bills were paid in an timely fashion and I'm always kept informed on what's to happen next. Yes I would absolutely recommend Debt Relief to anyone who may be having debt issues. The consultants are always very polite.
Reviewed Aug. 28, 2017
I have been treated exceptionally well by everyone I have been in contact with. I would refer anyone who needs to consolidate their credit cards with Consumer Credit Counseling. They made everything as easy as possible for me through emails and phone calls.
Reviewed Aug. 28, 2017
I would tell everyone I know about my experiences with your company. I was kept informed about my progress and when a settlement was made. All your employees was well informed about your account. When I sent a letter to you from one of my debtor I always received a prompt reply. Thank God to you and your employees. I paid off three bills quickly.
Reviewed Aug. 28, 2017
I was totally desperate cause I can't make all my payments. I was in debt for more than I can pay. This company National Debt help me a lot. I recommended to all my friends who need their help cause we deserved to live better free of debt and gave no pressure on our life. Our family deserved better.
Reviewed Aug. 28, 2017
The representatives were very explicit and very professional, all the information was understandable and well developed, well prepared in terms of the development of their work. I am satisfied until now regarding the explanations they have offered me. Hopefully everything follows goes.
Reviewed Aug. 28, 2017
Brian was awesome and explained everything in full detail. Everything was quick and easy and in front of me. I got quick access to everything I need. I was able to get a great low monthly payment and was able to get a lot of stress off of my shoulders. Thank you.
Reviewed Aug. 28, 2017
Overall a good experience. My reason for three stars after completing program as of more than a year ago I was told I would receive some sort of documentation showing completion. Still have not received this. Fees should be assessed for settlement. Amount not full balance. IMO.
Reviewed Aug. 28, 2017
I would have rated National Debt Relief with 5 stars, but 2 reasons stopped me: 1) Having to deal with many different counselors made it more difficult. 2) The inability to see how much I owed as I paid my debts off. Otherwise, it was a smart move for me.
Reviewed Aug. 28, 2017
My experience with National Debt Relief has been truly wonderful. They are incredibly informative, always keeping me in the loop when there is an update to my account. Not only that, but if I ever have questions, I hear back very promptly, whether I've called or emailed. I definitely recommend them to anyone who is trying to get out from under their debt!
Reviewed Aug. 28, 2017
So I called them regarding a payment I had to pay a bit after my due date and after a review of my account they postponed my payment. I was surprised because I just wanted to just pay it a couple days later however after better explaining my situation to the rep. they insisted I postpone the payment for a later date in order for me to catch up with my bills. They care.
Reviewed Aug. 28, 2017
I was well please with the help I received in applying for help to get debt relief. The staff was well inform. If I hear of anyone having a hard time paying their bills to give National Debt Relief a call. I also am thankful for such a program to help people out.
Reviewed Aug. 28, 2017
National Debt Relief has settled my accounts for much less than the original amount. I am almost debt free from credit cards, I couldn't have done it by myself. The folks at National Debt Relief have kept me informed about what was happening to certain accounts. I would recommend this service to anyone with high credit card debt as I was.
Reviewed Aug. 28, 2017
My consultant worked with my schedule and communication preferences. Able to provide me with answers to my questions and got my family situated within a matter of a couple of hours. Follow and follow through was fantastic and everyone treated me with respect. Thank you!!
Reviewed Aug. 28, 2017
I do appreciate the help, but feel the fees charged for services rendered are really excessive! The first few did not save me much if any money after I paid fees to NDR. If I have 12,000 and I pay over 9,000 that is not much relief. I have worked with a couple companies before on my own and done much better!
Reviewed Aug. 28, 2017
Not happy with my credit rating dropping 200 points. I don't remember being told this would happen. Plus, taking too long to settle with creditors. Been 6 months now, and only 2 out of 6 have settled. I sometimes think I should of done bankruptcy. The communication is great. But the service is not to my liking.
Reviewed Aug. 28, 2017
I spent years making minimum payments and getting nowhere. Now my debt is actually getting resolved and I can breathe a lot easier. This program is incredible, and I highly recommend it. It may be difficult at first, but it's well worth pursuing.
Reviewed Aug. 28, 2017
Fast, friendly and comprehensive. When dealing with debt it's nice to have a company that works in a friendly and comprehensive manner in order to assuage the immense anxiety a situation like this entails. Kudos to the company and training they put into their staff.
Reviewed Aug. 28, 2017
Works well with others. Understanding. Will advocate for you. I'm glad they are around to help. I advise others to use this company. I like the fact they accredited by the Better Business Bureau. Again I'm glad they are around.
Reviewed Aug. 28, 2017
I am very happy with their professionalism and they are very knowledgeable in the helping us with our creditors. I felt very comfortable speaking with Mr. **. He was patient and very kind. Whenever, you call there is always someone to assist you and answer your questions. Thank you.
Reviewed Aug. 28, 2017
Great program, great help with resolving debt. Easy to work with. Staff always available and equipped to answer questions and provide information. Even when hardship times came during the program, the program was able to accommodate me and work with what I can afford. They were able to help me turn my financial situation around. Thank you National Debt Relief.
Reviewed Aug. 28, 2017
Very easy process and very good at describing what the process entails. All of the representatives were very knowledgeable in their area of expertise. Was very reluctant but was reassured time and time again that I was doing the right thing.
Reviewed Aug. 28, 2017
The debt resolution of First National Bank of Omaha was satisfactory with me. It was about a 50% discount which I felt was fair. Your customer service people are very good. They are polite and friendly and really seem to want to be of help to your customers.
Reviewed Aug. 28, 2017
After beating stage 4 cancer and my husband divorcing me after 33 years, I was left with a few large debts. National Debt Relief were very helpful in relieving some of my debt. Their charge was a little steep but they did take care of everything.
Reviewed Aug. 28, 2017
This was a great option for me. About 16 months and I have graduated the program. I would highly recommend it for anyone who is thinking about getting out of debt. It's a much better alternative to bankruptcy. The communication is excellent and you can speak to a person.
Reviewed Aug. 28, 2017
Great people to work with to get my credit cards paid off. Would highly recommend them to anyone wanting to pay off debt and improve credit score. Very nice people to be dealing with. I don't have to worry about dealing with the credit card companies.
Reviewed Aug. 28, 2017
When I started the program I was very excited about being debt free. My estimated Program cost was $11,784.10 and my unsecured debt was $15,293. I was very happy about all the program and the customer service they were proving to me. My program was estimated to be a 2 years and half. I ended up with a program of little more than 3 years. With all the fees from Global Client Solutions and National Relief negotiation fees I ended up paying $14,345.20 which is not much saying at the end. Plus I lost a lot of points on my credit. I also had to go to Court because one of my creditors sue me for non payments. I had to pay $360 out of my pocket for court fees. I was never advice that this may happen when consolidating your debt. If you ask me if I would do it again, I would say NO!!
Reviewed Aug. 28, 2017
Everyone who I have spoken to at NDR have been awesome! It's been a great experience and one I would recommend to my friends. Thank you for all your help. It's appreciated! And I wouldn't be able to pay off my debts and move forward if it wasn't for all your assistance.
Reviewed Aug. 28, 2017
Thus far my experience has been positive. The staff I have been in touch with have been professional and helpful. In fact they have been outstanding. Not because of the result of debt consolidation actions, but in their professional approach, ability to listen and understand the client. Very well trained and I always leave the phone feeling good about the conversations.
Reviewed Aug. 28, 2017
NDR had been helpful since day one! Customer service was amazing the first day I got a call. They are with you every step of the way. At first, I didn't believe my friend. But now that I'm connected this experience has been unbelievable!!
Reviewed Aug. 28, 2017
Use this program as a last resort if possible. See what other options are out there to help you get out of debt. I wish I would have done more research on how exactly it works. I now have a judgment against me from one of my creditors and it looks horrible on my credit report besides just having a bunch of charge-offs. I am finally down to my last creditor over 3 years later, this has been a long process! I hope to never have to be in this situation ever again!
Reviewed Aug. 28, 2017
NDR has greatly helped me get in control of my out of control credit cards. They contacted all of my creditors and reached settlements. I strongly recommend them for anyone in need of debt counseling and to get out of the endless cycle of only being able to afford the minimum payments.
Reviewed Aug. 28, 2017
I really enjoyed the experience I had with NDR. It was a breath of fresh air in regards to helping me plan financially and helping fix my debt situation. I would whole heartedly recommend this company to anyone who is piled under debt.
Reviewed Aug. 28, 2017
It was a great experience, they solved my problems and took a load of stress off my mind while they were doing it. They were easy to contact and flexible with changes in my finances. I would definitely recommend these guys to my friends and family if they ever needed debt solution help.
Reviewed Aug. 28, 2017
Working with NDR has been a true relief. Everyone I've spoken to has been kind, informative, understanding and patient. I reached out to them after I heard a commercial on the radio - not sure they would be able to help - but they have exceeded my expectations. Thank you so much!
Reviewed Aug. 28, 2017
Throughout my experience with NDR, the associates have been helpful and patient. They assisted me with getting through a challenging time, and I am thankful for their professional demeanor. Many times, these types of businesses seem fraudulent, but I was recommended to NDR and took a chance. It was the best decision I made concerning my situation.
Reviewed Aug. 28, 2017
I received very valuable support from my counselor and I value that very highly. He listened to my doubts and sorrows about being do debt in. Helped me decide my best budget and how to do it. Even after I signed with them he was still there with any questions I still have. Greatly appreciated and thanks. Hope to be able to be debt free in less time than if I kept struggling. Thanks National Debt Relief.
Reviewed Aug. 28, 2017
Everything they did I was able to do myself without paying the extra 23% of your full debt. It ends up being a lot plus they take their share out before speaking to the next account so it take a very long time. You’re better off doing it on your own. It's not difficult!
Updated review: Dec. 27, 2017
I was super happy. I just wish that it could've been resolved sooner. I thought everything was supposed to be resolved in 2 years but it wasn't, so now hopefully the last one I have is resolved QUICKLY and with the smallest payment allowed, and that I get a check back for money left over!!!
Original Review: Aug. 28, 2017
I have been paying my debt at 255.00 a month for over two years. I was told that my debt would be paid off by May of 2017. Here I am in September of 2017 almost and I am seeing little relief because the amount I give pays mostly for Legal services and fees. (Legal service I was glad that I had because Target is nasty to deal with) I am too far into this now to change my mind about doing this anymore! I am sorry I got messed up in this. I cannot wait to pay this off because I can certainly use this 255.00 a month!! I would never do this again, ever. If I ever found myself in debt I would pay if off by myself. I have also been asking for a new timeline for payoff and still have not received it.
Reviewed Aug. 28, 2017
Thanks to National Debt Relief I'm out of debt! I am stress free & worry free! So happy with their service! I would highly recommend them to all my family & friends. They were always there to help me with any questions I had. I thank National Debt Relief for all their help!
Reviewed Aug. 28, 2017
Very helpful. Explained things very well. Easy to communicate with. Answered all of my questions. Very easy to make changes. I love being able to tell my creditors when they call to call National Debt Relief. I'm very excited to see what your company can do for me.
Reviewed Aug. 28, 2017
I love how easy the process was and every customer service rep I talked to was friendly and helpful. They worked with us to figure out exactly how much we could afford monthly and if we weren't able to make a payment they did what they could to help. They also kept us informed when we reached our settlements.
Reviewed Aug. 28, 2017
They are very helpful. I paid off all my debt 2 years ahead of time with their program. My experience with customer service has always been great. They are there to get you out of debt and they work diligently with you and their program is very effective. Great program.
Reviewed Aug. 28, 2017
I had several bills that were stacking up and I couldn't get a handle on them. National Debt Relief stopped the phone calls, negotiated payoffs on my delinquent accounts and kept me informed during the entire process. NDR has the power to wipe out your debt!
Reviewed Aug. 28, 2017
My husband and I were in a financial mess, as so many people are theses days, due to medical bills and credit cards. Filing bankruptcy was not an option as we were determined to work hard and get things paid. Thanks to National Debt Relief we were able to pay our debts as they negotiated a lower settlement for us. Our payments were deducted from our banking accounts monthly which made things so much easier for us. The associates were always kind and helpful. We highly recommend National Debt Relief.
Reviewed Aug. 28, 2017
Both agents I talked to, were very friendly, and soft spoken. Answered all my questions. Their web page was easy to follow. The process was simple and easy to understand. Wasn't really too much that you have to fill out. Quick and easy, do all signing right through your email.
Reviewed Aug. 28, 2017
My Wife and I could not rate NDR high enough. They were nothing but helpful, efficient and above all, friendly during the whole process. They had everything well in hand and we never regretted our decision to consolidate our debt with them. To everyone we worked with in the two years, we thank you immensely.
Reviewed Aug. 28, 2017
You could do a better job of keeping me informed. I've made 2 deposits so far, over 2 months, but haven't heard from anyone in quite a while. Updates would be appreciated... Any progress with my debtors? Have they been contacted? Are any negotiations started?
Reviewed Aug. 28, 2017
Very nice people to have on your side. A representative was able to help me regarding my accounts when I call them. I didn't have to wait on the phone to talk to someone and I didn't have to go through a lot of menu options to speak to a representative. My questions were answered on the spot with a representative and my situations was dealt with good results.
Reviewed Aug. 28, 2017
Outstanding job they are doing. They are helping me to correct my debt and improve my credit. It is set to be paid off in a reasonable amount of time. With the reasonable monthly payments. This company is great and they work with you. They are always courteous and respectful. Their site is user friendly and easy to navigate. They are very professional.
Reviewed Aug. 28, 2017
I've been very happy with customer service. I've contacted National Debt Relief several times via phone and their website. My questions have always been answered and I feel a good job is being done regarding the settlement of my accounts. The service is A+!
Reviewed Aug. 28, 2017
National Debt Relief (Michael) helped me feel comfortable in light of my embarrassing situation. After a difficult divorce, single parenthood and life made me depend a lot on credit cards resulting in my current position. It took me a while to succumb to accepting that I couldn't manage my debt and reach out for help. Thank you for being there for hard working people in tough times.
Reviewed Aug. 28, 2017
I like the great service I received from everyone today and Crystal ** answered all my questions and I have received all my documents, I excited it to be debt free and they have take a big stress out of my shoulders.
Reviewed Aug. 28, 2017
I was seriously thinking about filing for bankruptcy but, National Debt Relief negotiated with my creditors and were able to reduce my debt by half. They stopped the harassing calls, took care of everything and gave me peace of mind. Thank you.
Reviewed Aug. 28, 2017
They updated the portal which I had trouble with. But so helpful. Nice to not have to worry and I now have no credit card debt! Painless and they are wonderful when you call to talk to them. My credit score has increased and my stress level has gone way down.
Reviewed Aug. 28, 2017
While I'm very happy to have paid off my credit card debt, the fees I had to pay at the end to do this were very steep. In fact, I had to make payments for several more months than I thought I would. This was not communicated well either. If I had to do it again, I would probably try to work with the credit card companies instead.
Reviewed Aug. 28, 2017
The services provided by National Debt Relief were truly a lifesaver for me and my financial situation. As a result of their assistance in resolving my outstanding debt I was able to live my life without constantly worrying month-to-month about late fees and the exorbitant payments that were required.
Reviewed Aug. 28, 2017
Very helpful. Agent went out of her way to get me the best service for my debt. I got as much information I needed to decide what plan was best for my financial situation. I would highly recommend National Debt Relief to anyone who needs help getting rid of their debts.
Reviewed Aug. 28, 2017
I am glad I enrolled in National Debt Relief's program. It was very easy to get myself out of all of my debt. The representatives were always on top of keeping me up to date with new and current information regarding my account. They were also very helpful and friendly whenever I spoke with them. Overall, I would encourage anyone struggling with debt to enroll with National Debt Relief.
Reviewed Aug. 28, 2017
They were very clear and precise with explaining this program to me. I asked a lot of questions and they were not hesitant to answer! I'm very happy with both gentleman I talked to. Also they spoke clear English, which is a super plus! I appreciate the help and I will always recommend this program for anyone who is in my situation!!
Reviewed Aug. 28, 2017
First welcome was beyond terrible. Put on hold for over 20 minutes to be disconnected and no callback. The following welcome call was much better and much easier. Devon was very helpful in explaining the process. Allen ** went over everything including the misspelling of my street. He completed my process very quickly which I appreciated since my last call was beyond ridiculous.
Reviewed Aug. 28, 2017
They have taken a big load off my husband and I. They have really made things easier for us. Any questions that we have had have been answer promptly. Would highly recommend them to friends and family for their problems. It is well worth it for the peace of mind that they bring.
Reviewed Aug. 28, 2017
I was in the program for 3 years, it was a long journey but it was worthy. At the end of the program I was debt free and I got money back from the checking acct. The customer service experience was very pleasant. All staff speak to you friendly and were able to help me in any questions or concerns I had.
Reviewed Aug. 28, 2017
National Debt has been a tremendous help at consolidating debt from medical bills and home repair. Communication has been prompt and legal help has been highly efficient. Overall National Debt has been easy to work with and I would highly recommended.
Reviewed Aug. 28, 2017
I have been extremely pleased with the attention I received from the very first phone call to any call I made to have something clarified. Everyone has been so helpful. It has made a very stressful situation doable. When you are in a financial situation that you feel you cannot get out of National Debt Relief has given a solution.
Reviewed Aug. 28, 2017
We were out of ideas on where to turn for help with our debt. This was the best phone call I could have ever made! Not only did our service representatives design a payoff plan, but they were friendly and helpful the entire process. We had a few budgeting glitches along the way but our representative communicated wonderfully and was able to keep us on track.
Reviewed Aug. 28, 2017
Debt Relief has been a big relief with helping reduce our debt, the staff are always helpful and friendly and very efficient, I would recommend them to anyone that needs help with reducing their debt. We have had a summons for the courts and they have handled it very quick.
Reviewed Aug. 28, 2017
The overall experience has been very good. At first it was difficult, but they had explained that to me. Now I am seeing the benefits of working with this company to resolve my credit issues. I don't think I could have done this myself. I would recommend this company and service to anyone.
Updated review: May 21, 2018
This company reached out and I spoke with a very professional Rep that explained things much better and I have also since received a paper trail from settlements stating I am paid in full with settlement note attached. I feel better about things and finally seeing action in a positive way.
Original Review: Aug. 28, 2017
I was satisfied till recently a Rep called to inform me of a settlement offer, but the offer was too much for what was accumulated in my account. I had about half of what the offer to settle was. The Rep stated National Debt would pick up the rest of the cost to cover. I thought that was great, but also made me wonder how that would work in regard to paying this amount National Debt was covering back and still stay within the program time span agreed upon and the amount paid every month. I was told they would get back to me in regard to a formal acceptance of the settlement and at that point I would hopefully have what was needed to understand.
The Rep I spoke with was not very professional in explaining and giggled a lot in an insecure manner while not really being clear on how this would work. It has been quite some time since this conversation and I have yet to see any correspondence or hear back about it. National Debt will on occasion reach out, but when I answer it is a recording and puts me on hold. Calls me to put me on hold? I have a cell and minutes cost money. I cannot answer my phone to be on hold. I can't afford to do that every time they call. If they have intentions to contact then why isn't someone on the other end of the line to greet me when I answer? No, I am apparently supposed to hold for the next available Rep when they call me? How about call me when you are ready to speak with me like the rest of society?
I have consistent issues signing into my account online with passwords. My computer will save the password and it works for every other site I use in my life except this one. It says my password is incorrect. My computer thinks otherwise and auto fills the password, but it is always wrong. I even got a temp password from a Rep. that worked once and I attempted to change the password and I chose one and it said I cannot use it cause it already exists. Apparently it knows this password to tell me it already exists. Well yeah it's my previous password, but it says it is wrong if used to sign in. How can it say my password exists and not allow me to use it when making a new password, but when used it says it is wrong. It exists cause it's my password, but it doesn't work to sign in.
Also since my joining this program, I haven't spoke with Henry the Rep who I worked with to join ever again. It is always someone different I speak with. I guess transparency and consistency is a gripe. The way I understand things is I pay a set amount twice a month for a set period of time to become debt free, but the settlements such as this one offer can change things and now I don't know where I stand in relation to time span of the program. Does this mean sooner or will it take longer since they paid half of the 1st settlement offer? I mean I gotta pay them back right? So how do I accumulate account funds to pay settlement offers and pay them back on top of things.
It took 6 months to accumulate the half I paid so does this extend things dramatically? I am still not clear on how they make their profit if they are paying half of my settlement offers. Will I owe a lump sum to them in the end for the fees all along as well as any monies they paid to make the settlements happen? I haven't heard anything from the company that offered the settlement. I assume was met on our end. I would like something in writing from that company saying we are squared away. I mean I am getting notices from collections companies now and the debts keep climbing higher due to none monthly payments and the interest keeps increasing the debt too, on all accounts I am in debt to and I still am getting bills from the company that I assumed was being taken care of with the settlement offer that National offered to pay half of.
Like no one has talked to them to settle or something. It seems odd that the company that I was told was one of the toughest to deal with was the first to offer a settlement and for over half of the debt owed, but I still got a bill from them recently in the mail. The others 6 months after joining the program have one by one been going to collections rather than settle apparently. I guess my confidence over time is wavering. I am choosing to make my monthly payments over food on my table and both my wife and I have been losing weight which can be looked as a good thing, but hungry isn't fun so I really hope this isn't a scam.
It happened to my Mother years ago with a company that even had a building with lobby and offices here locally and looked all legit. It wasn't and after some time the place just up and disappeared with folks money and only paid partially on one of my Mother's accounts when they were supposed to be paying small amounts on several accounts and keeping a small monthly fee till all paid off.
I used a company almost 20 years ago that worked in the same fashion without knowing about my mother's experience. I tried to find them, but cannot. They got the companies to accept a much smaller monthly amount and stopped the bills from coming and stopped the interest from increasing and with a very affordable monthly payment got everything paid and no other costs were owed since the debt consolidation company kept a small fee every month.
I also got letters from the companies stating we were squared away with the debt one by one. I since have learned of my Mother's experience when I told her about my plight. National Debt works differently and makes no monthly payments, but rather wait till enough money is in account to make or agree on an offer while meanwhile the bills keep coming and the interest keeps climbing and late payments keep climbing and has me worried since this first settlement offer and how they are going about it. I owe a ton more now than I did when I started according to all my bill statements I receive every month and am now in multiple collections. Why would a company not try to settle on something, but rather send to collections which costs them money to settle? That worries me a lot.
Reviewed Aug. 28, 2017
Working on lowering my debt, and improving my credit. Loans increasing my financial concerns. The company recognizes that the customers' needs are important. My concern is that collection agencies continue to call even after notification that we are working with National Debt.
Reviewed Aug. 28, 2017
National Debt Relief has been awesome, they have been helping me reduce and get rid of my debt and we are halfway there. They have helped me breathe a little bit better. I would recommend National Debt Relief to anyone who needs financial help.
Reviewed Aug. 28, 2017
Don't do it. Not only does it cost you a monthly fee, but if your debt is eventually "forgiven" you must still pay tax on it as income. Ends up right back where you started. They don't tell you that. I would never do this again, nor would I ever run up a credit card debt again.
Reviewed Aug. 28, 2017
I haven't finished yet, so I can't give them a perfect score, but so far everything seems to be decent enough. The person I spoke with on the phone was polite and the CSR team is prompt with emails. Overall I am so far glad that I chose NDR to assist me.
Reviewed Aug. 28, 2017
I have a great fondness for National Debt Relief. They have helped me out of one big mess of credit card debt. They have been very helpful whenever I called them with concerns and have always called me to explain any new developments. I would highly recommend them to anyone!
Reviewed Aug. 28, 2017
I was overwhelmed in credit card debt and saw a commercial on tv for National Debt Relief. I got online and applied and within one hour, I got an email with instructions. I have been enrolled for two months and they have already contacted my credit card companies and cut my debt in half. I make one monthly payment now and what a relief. I highly recommend anyone to reach out and take the first step.
Reviewed Aug. 28, 2017
I have been enrolled into the program for just over three months. Anxious to see the results that should be starting soon! I have full trust that National Debt Relief will help me get out of debt and improve my credit score if I am just patient. Soon.
Reviewed Aug. 28, 2017
It is a good help for people that is in a lot of trouble with their bills. I really thank them each and every day. I like this because they are helping me so I will not be under too much stress so I feel comfortable with myself. Thanks.
Reviewed Aug. 28, 2017
Always helpful. I will recommend to some one need the service. And good information, and respond. What I need. But I can't increase my funds, otherwise I can reach my goal quicker. But I still hope I can get more saving, then I will reach my goal as quickly as possible. Thank you!
Reviewed Aug. 28, 2017
So far everything is going as planned. The hardest part of starting the NDR program is the waiting around for the 4 to 6 month before the program kicks in. The phone calls from the creditors are getting on my nerves but NDR assured me that it is normal. I really can't give my full review until the negotiations between NDR and creditors start. But up this point what NDR has told me is moving as it should. I would recommend this program to others. I know there were other solutions however I pick the program that I thought would be the best for me.
Reviewed Aug. 28, 2017
I would recommend to a friend. The service is excellent, the staff is very patient and understanding. They keep you informed and call you as soon as an offer is available. You can always add extra monies to your account which is wonderful even if I can't do that at this time.
Reviewed Aug. 28, 2017
So far I have had a good experience with National Debt Relief. The customer service team is always very polite and I am happy that already one of my accounts has been paid off. My only critique is I wasn't fully aware of the cost of the fees to National Debt Relief. I knew that there would be fees of course (I am paying for a service after all), but nobody told me how much it would be. So in actuality I will only save around $1,000 rather than the 50% I was lead to believe. At least I am getting the accounts paid off faster than I would have if I didn't enroll.
Reviewed Aug. 28, 2017
I have not seen any negotiating action and maybe because I have not been informed on what or if National Debt relief has or even started negotiating with any of my debtors. My account has $891.00 which is enough to settle 2 or 3 of my account based on the balances yet I do not see any action being taken. My experience began from the beginning when I fax over the power of Attorney and someone lost it because it took to me to call and find out why I didn't see any action on my account for them to tell me that they needed the form again.
Reviewed Aug. 28, 2017
They are on point and help with everything I call about. I would differently recommend them to my friends. I've only been with them for a short time but they are very helpful with every problem I have had with creditors.
Reviewed Aug. 28, 2017
From the time I contacted National Debt Relief, they went out of their way to make sure I had all the help I needed. They made sure I understood what I had to pay and for how long. I also made a mistake, by giving them a creditor that I shouldn't have put on the program, and they fixed the issue for me. I would recommend the service.
Reviewed Aug. 28, 2017
Using NDR was the best thing I could have ever done. After separating from my husband my financial situation hit rock bottom with debt. I tried my best to keep afloat and paying credit cards month after month seeing how almost nothing was going to principal. It was just a nightmare. I reached out to NDR and they helped me above and beyond what I expected. I highly recommend their services. I am finally being able to get back on my feet and provide for a better future for my children and I.
Reviewed Aug. 28, 2017
It was joy working with NDR, whenever I call there was no waiting time and hold on. The agents were feminal with my case and they kept me abreast on my account. I would recommend my friends to NDR. Thanks for being a caring organizations.
Reviewed Aug. 28, 2017
We are about 8 months into this process and so far, we are extremely thankful for National Debt Relief's help in this matter. So far they have done everything they said they would do and now it is just a matter of time to complete the program. Thank you National Debt Relief.
Reviewed Aug. 28, 2017
Everyone is friendly and handles my business with professionalism. My questions are answered quickly and by people who are knowledgeable about the subject matter. I received settlement offers within two months of starting my program. I couldn't recommend them more!
Reviewed Aug. 28, 2017
The people at National Debt Relief have treated us with respect and kindness. They have relieved our hopeless feelings and have replaced them with hope for a better financial future. We have been able to sleep better. If we find that any of our friends or acquaintances need financial help, we will not hesitate to recommend National Debt Relief.
Reviewed Aug. 28, 2017
The process was very detailed and made simple by the agent and the Welcome Call member. The application process along with the step by step instructions and step by step expectations were very easy to understand. The electronic signing of the application was also easy.
Reviewed Aug. 28, 2017
I had not looked into other debt relief firms prior to working with NDR. I am very happy with their prompt and courteous service. They were able to settle my debts at an amount that blew me away! Very happy and satisfied. I would recommend them!
Reviewed Aug. 28, 2017
They've really helped minimizing my debt. I appreciate the assistance understanding the process and working with me to help make payments on time. The customer service has understood the changes I've needed to make and worked with me to help me pay them in a timely manner.
Reviewed Aug. 28, 2017
Amazing Program: Honest, committed, sets a reachable goal for the client, keeps their promises, excellent customer service, easy to contact, excellent staff, gives encouragement, returns calls, truly cares about the client, will make adjustment, if necessary (I lost my husband and they volunteered to make adjustments in my payments). The only thing they didn't do was send me a document, paperwork or email confirming completion of the program... but I still give them a 5 star rating because all the things that mattered the most were SPOT ON!!! I am no longer in debt and I owe that to God first because He directed me to them and National Debt Relief second because they are the "REAL DEAL". God does not make mistakes!!!
Reviewed Aug. 28, 2017
The onboarding particularly was great. Very patient, walked you through everything. The online platform needs some help. Would like to know how progress is going etc., without having to always call the excellent customer service people. Other than that, very happy so far with the experience.
Reviewed Aug. 28, 2017
The process working with National Debt has been mostly smooth. Only one glitch which has been resolved but still never should have happened. Everything happens exactly as they said it would. And I have been able to follow my credit score increasing for the past year. I have been in the program for 2 years and have 1 left to go.
Reviewed Aug. 28, 2017
All my accounts weren't included in my portfolio as I thought they were. PayPal in particular! Other than that everything seems to be ok. The representatives call from time to time! Every thing appears to be moving in the right direction - just very very slowly!
Reviewed Aug. 28, 2017
Overall so far good. Wish they would follow up with you more often on the state of your account to keep you at ease. Haven't received any info regarding settlement. More communication would make the process feel like you're important. Only been with NDR for 3 months.
Reviewed Aug. 28, 2017
National Debt came to our aid that we needed. I am so thank to them and their customer service reps. Thank you from Tracie **. I have came a long way in the program since I started. I am looking forward to have this done and on my way to being debt free.
Reviewed Aug. 28, 2017
I was so stressed out from being in debt that when I finally reached out to National Debt Relief. I was almost in break down mode. They were so very easy to talk to and made everything very easy for me to understand. They got back to me immediately about all my questions I had, and throughout my whole process maintained contact. I can not tell you what a relief it is to know that they are handling everything for me. I am almost settled with all of my creditors thanks to National Debt Relief. I can finally see the end of my debt within sight and that is the greatest feeling in the world.
Reviewed Aug. 28, 2017
It's ok. I just want to be out of debt and good credit score so I can purchase a house. I think they should at least let me know what my credit score is at least every month so I'll know. I really want to take a break because I can't afford to pay $191 anymore.
Reviewed Aug. 28, 2017
They were nothing but helpful and nice. They were very understanding and helped whenever I needed it. They were efficient and I highly recommend them! Whenever I had a concern and question, they knew how to handle it. I feel this was a great experience.
Reviewed Aug. 28, 2017
Since I have had no initial contact since I first signed up I cannot give an accurate description of my experience. No one from National Debt Relief contacted me to update me on anything. It would be nice if a representative were to contact me to let me know how things are going.
Reviewed Aug. 28, 2017
Awesome service. I will definitely recommend your services to love ones and friends. Your staff is very professional. Good communication with me the customer. In addition I must say that National Debt Relief has made me feel happy and relieved. THANK YOU!
Reviewed Aug. 28, 2017
When logging into account gives no data on how much was paid into my account and doesn't show my decreasing balance. Left in the dark, guess I have to call in for account info. The company should make this data more available to all of its clients.
Reviewed Aug. 28, 2017
With the help of National Debt Relief my credit is a lot better than what it used to be. No hassle, smooth sailing and always keeping you updated. Within 2 years time I completed my program with no problem or any hassle. Thank you National Debt Relief.
Reviewed Aug. 28, 2017
My divorce left me with nearly $50k in various credit debt. I considered bankruptcy but had heard of NDR on the radio and decided to give it a try. I'm very happy with my experience thus far. Initially they set up a program to have all the debt negotiated and settled within a 4 year period and set up a payment plan based on that. On occasion I've had to make changes in my payment schedule due to unforeseen expenses and they have always been polite and accommodating. The fee for the service is not inexpensive, 20-25% of enrolled debt. But they don't take their fee until debt is negotiated and settled. Worth it in the long run to not have to deal with creditors.
Reviewed Aug. 28, 2017
National Debt Relief has provided me the opportunity to get my debt under control after being unemployed for two years. They are always very professional and provide excellent service over the phone. The online portal is also a great place to access account information. I'm looking forward to the day of being debt free with the help of National Debt Relief.
Reviewed Aug. 28, 2017
I really like what this service is doing for me to help me getting my credit back up from the financial issues I was having. This is very helpful and I appreciate the negotiation between you and the creditors for the lower cost to pay them off as quickly as possible. This is saving me money as well as I know my debt issues would be gone pretty quick and rebuild my credit score like it should be in the past. Thank you for your service! God bless you people.
Reviewed Aug. 28, 2017
I am so thankful. This company has helped my family and me so much. Indeed I am so thankful. My family and I have been suffering with this debt for a long time. I thank God for letting us find National Debt Relief. Now we can finally get our life back on track. Now we can sleep at night not having to worry so much about our bills. When our jobs became slacks we really didn't know where or who to turn to. But thank you so much.
Reviewed Aug. 28, 2017
Very helpful. Deliver what promise experience, professional, knowledgeable, they keep us very inform and always ask to update the account for changes. Post all information clear and accurate. Easy to understand the website and I find your company very helpful. You deliver what you promised making my life easier. You're highly recommended. Thank you National.
Reviewed Aug. 28, 2017
I'm still in the waiting phase. They're taking money from my checking account every pay day to build up a savings account. Haven't really spoken to anyone there in 3 months. I'm hoping that in the next few months I'll start seeing results.
Reviewed Aug. 28, 2017
Their customer service was wonderful and they were always there for me, when I needed to reach out. Great customer service, I can't say that enough. They were always willing to listen and calm me down when I needed to be.
Reviewed Aug. 28, 2017
NDR is a great negotiator for lowering down credit card debts. I am glad to use your service and I would recommend you some friends who might need this type of debt consolidation service. The only drawback is the very high percentage fee being charged for each consolidation. Overall, you're great.
Reviewed Aug. 28, 2017
Still hoping to get all my debt handled as soon as possible. I am sure NDR is working diligently on this for me. I appreciate the help and support. I get a quick response time on any emails I send in.
Reviewed Aug. 28, 2017
Anytime I call National Debt - my questions are answered. The customer service people are very efficient. They explain any questions I have. I recently had a strange call. Explained it to the representative. I don't think it had anything to do with my program but she listened and noted on my account for future if anything came up regarding this call.
Reviewed Aug. 28, 2017
When I first heard of National Debt Relief I was skeptical; however, after calling on them and explaining my situation, they completely understood, spoke to me with compassion and kindness, and after asking a lot of questions about my debt, (two credit cards), they worked with me on an amount I could afford, and when I was down on my luck while still paying off my debt, I called them, saying I had had surgery and only had a part time job that paid very little. They assured me I had enough in the "bank" they deposit your money into while waiting for a resolution that I could go a few months without paying and to let them know when I was back on my feet.
I landed on my feet in less than three months, called them, and I was back to paying off my debt for a lot less than the creditors were asking. I stopped receiving threatening letters and calls from creditors, and within less than 5 years, National Debt Relief was able to work with my creditors, come to a resolution, and I was debt free in a short amount of time. My credit within a 2 year period went up into the mid 700's! I was so thrilled and excited to be rid of debt that was causing great stress and have it all taken care for me. Thank you National Debt Relief!
Reviewed Aug. 28, 2017
Very professional and great follow through. I highly recommend this approach to anyone who needs debt relief. They call you and make sure things are working to calm your fears. I couldn't imagine using any other service. They are in my opinion the best there is in this market.
Reviewed Aug. 28, 2017
They doing good. But my only concern is that process is little slow. Means they will have account and you will still receive collection calls. Other than that it's all good. Also fees are little high. They don't ever call and check with customer to see if they have any questions or concerns.
Reviewed Aug. 28, 2017
I should have paid more attention when fees were discussed, but they are terrible at answering emails or keeping you updated. While I don't want to do it I'm investigating bankruptcy options. My credit has taken such a deep dive it's not even funny. Maybe it worked for other people but the fees are ridiculous.
Reviewed Aug. 28, 2017
All I can said is you guy are the best service, always there to help you out. Thanks for being my helper. I just can wait until the program is over. Now I can be able to relax because I know you guy always there to help me.
Reviewed Aug. 28, 2017
I would recommend National Debt Relief to anyone struggling financially. They have given me peace of mind and the comfort of knowing it's all going to be okay in a short period of time. National Debt Relief has been great about keeping me up to date on the progress of my account.
Reviewed Aug. 28, 2017
We had a terrible illness strike us that caused both of us at the same time to go onto a disability that shut down our finances and exhausted all means of stored emergency funds rapidly. We believe in paying our bills and Bankruptcy wasn't an option for us. We chose to call National Debt Relief to ask for their help in aiding us while we recuperate. Finding out later that my condition is deteriorating, my focus needed to be upon my family and immediate issues at hand for their future. National Debt Relief provided assistance in that they stood in the gap to work for both us and the creditors to ensure that a satisfactory agreement was reached. We are very happy with their support, kindness and their shield against the onslaught that comes with the inability to pay your bills. I highly recommend National Debt Relief to anyone facing sudden disaster to their finances.
Reviewed Aug. 28, 2017
Outstanding service. Communications excellent. They were able to help when I needed it most. They understood my situation and worked with my creditors and lower my payments and in some cases was able to lower the overall debt. I would recommend their services to my friends and family.
Reviewed Aug. 28, 2017
I continue to have a great experience with NDR. They have worked with creditors to get me great value in my debt relief impending cases. They have great customer support to answer questions and provide progressive services that keep the debt free relief moving forward. Their interactive dashboard and total website experience is informative and provides integrity in the credit relief process. It depicts their strong commitment to success.
Reviewed Aug. 28, 2017
So far so good, slight hang up with a creditor but NDR has done a good job resolving these issues. The remaining accounts that I have are still sitting in limbo but the ones that have been resolved have already been pulled from my credit. 2 more years to go and I'll be debt free.
Reviewed Aug. 28, 2017
I'm satisfied with their services & they've followed through with their commitment. They work closely with attorneys which gives me reassurance. Hours are convenient when they need to be reached. Settlement agreements can be made with just a click. I would definitely recommend this company.
Reviewed Aug. 28, 2017
National Debt Relief did a great job with follow up and helpful with disclosing all information. They were patient with gathering information and made the process easy. They did a great job with going through all the paperwork. I would recommend them for helping with debt issues.
Reviewed Aug. 28, 2017
I had a very good experience with National Debt Relief. They were very supportive of my needs and concerns and always answered all my questions, I would recommend them to anyone. The company is very professional and nonjudgmental. Thanks for your help.
Reviewed Aug. 28, 2017
So far we have been very satisfied with your service and respond back to us. We have only been in the program for a short period of time. Customer service is good and everyone is easy to understand and talk with. So far, everything is in our best interest of us.
Reviewed Aug. 28, 2017
It was good experience. Only issue I'd complain about is draft rules having to call 5 days before a draft to change it when it used to be 3 days. And some of the staff doesn't know this and sometimes are rude.
Reviewed Aug. 28, 2017
The program works. My only complaint and the reason I did not give 5 stars is the fact that payments do not continue while they are in the negotiation stage. This adversely affects your credit. However, the team was very responsive and helpful. I saved a lot of money overall and my credit will be repaired in time.
Reviewed Aug. 28, 2017
National Debt Relief has been a tremendous help to me. Professional staff. Pay back my bills or debts. Half the time. Much lower amounts. A huge stress lifted from my mind in using this service since I signed up. Thank you.
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