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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 249 Reviews 49235 - 49435
    Verified purchase

    Reviewed Aug. 29, 2017

    I found National Debt Relief great with support and help with ridding me of a headache of my own making. With their help I was able to sleep peacefully again. I was able to pay credit card debt and still be able to survive financially which included basics living expenses without rubbing my hair out with worry. Thank you for making this an experience where my dignity remained in tact.

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    Reviewed Aug. 29, 2017

    I was worried that NDR was taking payments while creditors waited. But once negotiations started much debt was successfully reduced. I hope to be able to make all my payments and will feel great relief to rid myself of this debt load. Thank you!

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    Staff

    Reviewed Aug. 29, 2017

    I am just getting started but I could not be more pleased with the level of professionalism and the attitudes of the persons I have dealt with at NDR. They have not been so easy to work with in all ways so far. This was not an easy decision for me but I was at the end of my rope and finally feel like there is a light at the end of the tunnel for me. Thanks.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2017

    When I had a question on my account, I called in to the call center and received prompt, empathic, professional and friendly service with the telephone agent. Although my specific request could not be honored due to time constraints, I still recognize the service was excellent!

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    PriceStaffProcess

    Reviewed Aug. 29, 2017

    National Debt Relief has been very professional and is helping me to achieve financial stability. They are helping me with every step and process towards my financial goals. Without them, I would not be able to pay off high interest credit cards and personal loans.

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    Verified purchase

    Reviewed Aug. 29, 2017

    I was always skeptical about using a debt relief company. After trying for years and barely keeping my head above water I tried National Debt Relief. One of the best decisions I've ever made. Well on my way to being debt free with no problems.

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    Staff

    Reviewed Aug. 29, 2017

    I appreciate what National Debt Relief has helped me with. It gave me another chance to get myself back together. We all understand that debt means the worst of times and having working with National Debt Relief gave me hope and inspiration. There's people out there who really truly believes in hospitality.

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    Staff

    Reviewed Aug. 29, 2017

    Great. It was an awesome experience and they knew exactly what I needed and helped me get through it all. And now I'm on my way to being debt free and that has I’ll say how I wanted my life to go so I can get started on what really matters in life and not worry about past mistakes.

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    StaffTransparency

    Reviewed Aug. 29, 2017

    Nice and accurate with the required information to deliver the best of their product. Fast responses from all employees. Very clear with everything and helpful. The information they provided to me since the beginning was clear and ready to start the journey.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2017

    Alton was the man!!! He got me all the right info so I could make a well informed decision. He worked with my busy scheduled and went the extra mile. My onboarding call was very quick and pleasant as well. Both of the gentlemen I worked with were stellar. I hope I don't have to recommend anyone but If I did I would send them your way.

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    Verified purchase
    Customer Service

    Reviewed Aug. 29, 2017

    I have been with them for 3 months now and I am very pleased with them. When I call them with a question they respond very quickly. You get to check on your progress everyday. I would recommend them to anyone. This is much better than filing for bankruptcy.

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    Verified purchase

    Reviewed Aug. 29, 2017

    National Debt Relief saved us! When we had nowhere else to turn, National Debt helped us dig our way out of debt. They saved us THOUSANDS of dollars with their program. If you stick with it and trust them you too will succeed in being DEBT FREE!

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2017

    While I hate ruining my credit, National Debt Relief truly helped me get out of the mess I was in, and has saved me thousands of dollars. The employees I spoke with were always very kind and gave me great service. I highly recommend this company!

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    Verified purchase
    Customer Service

    Reviewed Aug. 29, 2017

    I thought we would never get out of debt. NDR has given me second chance to start over. They are easy to work with and reply to emails quickly. We tried to do this on our own but kept failing. I feel that there is a light at the end.

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    Customer Service

    Reviewed Aug. 29, 2017

    I have had a great experience with them. They always respond quickly to emails and have helped with any questions or issues I've had. They have put my mind at ease many times, great customer service. I would highly recommend this company to anyone.

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    Verified purchase

    Reviewed Aug. 29, 2017

    I must say that I am very happy with National Debt Relief, however there is something that I find to be an inconvenience. When I set up my account with them we get to choose the date we would like our payment to come out. Well there has been a few times where the payment came out before it was scheduled to do so. BIG INCONVENIENCE!!! Besides that they are great.

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    Verified purchase

    Reviewed Aug. 29, 2017

    I had to pull 2 creditors from my program as I had good offers and National Debt Relief would not pay on them after they told me to send the info so they could pay. Also I wanted status on the last creditor on my account and they would not give me any information about it other than they were working it and that doesn't tell me anything. I have funds in my account to probably settle them. Frustrated.

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    Process

    Reviewed Aug. 29, 2017

    I would happily refer anyone to this wonderful program. Thank you so much for your help in taking us out of our credit card debt. I don't think we could have gotten as far as we have without the assistance of this great program.

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    Verified purchase
    Customer Service

    Reviewed Aug. 29, 2017

    National Debt Relief has been my savings grace. I was in a financial crisis when I found them on the internet. They have taken the stress out of dealing with my creditors. No more harassing phone calls from debt collectors. They have delivered what they said they would and are working for me to help me resolve my debt.

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    Verified purchase

    Reviewed Aug. 29, 2017

    National Debt Relief has really helped me in many ways. I was drowning in debts, more than what I was bringing home on my paycheck. But they have helped me to pay and not have to struggle. I would recommend National Debt Relief to anyone. I thought I wouldn't able to pay off my debts, but they have shown and taught me to stay in control.

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2017

    I was walked thru the questions and the terms very slowly & I understood the guidelines. The rep was courteous and did a good job explaining everything to me. I feel I've made the right decision. Anna ** was the first person I spoke with & she was great.

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    Verified purchase

    Reviewed Aug. 29, 2017

    I'm happy with the progress so far. It's a scary at first but it seems to be going pretty good. No offense but I hope I won't need you again. I would recommend you if I knew someone with the same problem.

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    Verified purchase

    Reviewed Aug. 29, 2017

    I started with CareOne and it took them 3 years to eliminate just ONE account. You folks did all of the rest in less time. I cannot thank you enough. AMAZING job, especially when it came to the last account; you accepted the offer and fronted some of the money to lock the offer in. I could not have thanked you enough.

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    Process

    Reviewed Aug. 29, 2017

    I am very pleased with the National Debt Relief program. They are very good at communicating and began to settle debts rather quickly. The pace has slowed down a bit as the payments are being made. Once the first group is paid they will make new arrangements. If I do my part, it's clear to me that, my pay off date for the program will be early. I have no complaints.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2017

    Great experience. Very easy to follow. Very helpful in understanding the steps that are to be taken. Work around your schedule/budget. Very friendly service. Longer hours to answer any questions that you may have. Feel very secure and confident about financial future.

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    Customer ServiceTransparency

    Reviewed Aug. 29, 2017

    Going with NDR ruined our credit, not only were they very difficult to coordinate, changes with their fees pretty much ate away at any savings they negotiated for us. It took forever to get a clear answer and several follow up calls to even move the date of our EFT. We finally pulled our remaining accounts out and called the creditors directly. They worked with us and we saved more by just explaining our situation. If you can't work with your creditors directly I recommend a Debt Consolidation company not Debt Settlement like NDR--your credit is so important and they will absolutely tank it.

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    Customer ServiceProcess

    Reviewed Aug. 29, 2017

    We appreciate the quick service at the beginning of the process, but are growing a little concerned about the lack of action on negotiating with our creditors... We've only had one successful agreement reached so far... meanwhile the creditors (particularly JC Penney) continue to call aggressively. Other than that, not a bad experience so far.

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    Customer ServiceStaffProcess

    Reviewed Aug. 29, 2017

    Very pleased. I have settled 4 accounts and the process worked just as discussed. I actually feel relieved to know I am making progress. The customer service reps have been very knowledgeable and helpful. I get a phone call and email keeping me updated.

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    StaffProcessTransparency

    Reviewed Aug. 29, 2017

    Paul was very informative, pleasant and helpful. He walked us through the process, making sure we understood each element. He repeated the important items to be sure we were comfortable with our decision. We are confident that our decision will eventually leave us debt free.

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    Verified purchase
    Process

    Reviewed Aug. 29, 2017

    I just started the program, so far it's going good. I waiting for the program to start taking away my debt. Right now I'm Happy with what the program has done for me. At this time I can’t really add too much more since I've only been enrolled for a few months now.

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    StaffProcess

    Reviewed Aug. 29, 2017

    It was easy to work with the staff, and they were more than willing to help guide me in getting this account set up and processed. I was a client before, and I had information that led me to believe that an account was getting settled. When this happened, I no longer qualified for the program but now that we found out it wasn't settled, NDR was willing to re-enroll me.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2017

    I cannot say enough about NDR. They always answered my questions when I called. Always polite and professional. I am so glad this company helped with my debt. I would highly recommend NDR to my friends or relatives or anyone else. I am so grateful to them, I feel like I got a brand new start in life. Thanks to NDR.

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2017

    Very good at what they do. I'm very pleased so far with everything. I really feel better about my debt than I did a few months ago. I feel like my debt will be gone in a year or so. I feel very happy about that.

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2017

    Everyone to date has been wonderful, polite and professional. Feeling hopeful for the first time in awhile. Because of significant health issues at home my life started to fall apart, with my financial hardship overwhelming each day. Thank you National Debt Relief. I am especially grateful for Lonnie who has been exceptionally kind and helpful.

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    Process

    Reviewed Aug. 29, 2017

    I am very pleased with the program. It is helping me clearing up all my bills. I thankful for National Debt Relief for such a program to teach me not to get into that problem again. Thank you very much.

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2017

    So far we have had a great experience. We are looking forward to paying off our debt. Everyone we have been in contact with has been very helpful and informative. We hope negotiations are in process so that our debt can be paid off as quickly as possible.

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    Customer ServiceStaff

    Reviewed Aug. 29, 2017

    Without National Debt Relief, my family would have never realized our savings potential, and I'm certain we would have never seen a life free of debt. We were so buried! NDR has excellent customer service and paper trails for settlements and other business conducted. They made it so our hardship and subsequent debt as a result no longer defined and confined us. NDR is a blessing and we thank God for them!

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    Verified purchase

    Reviewed Aug. 29, 2017

    I'm in debt and needed relief help. National Debt Relief has been great. They did a real good job and helped me get out of debt.

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    Customer Service

    Reviewed Aug. 29, 2017

    I looked into debt relief help because the companies that provide this service help to pay off debt faster and they deal with the creditors. I went with National Debt Relief because they went well with my income. After I signed up with them, it took less than three months for them to start paying off some accounts for me. But my issue with them is that, as stated in my contract, they're supposed to take my payment out on the 1st and the 15th of the month, and I specifically told them to pull it on those days. But they never do so and instead, they do this either way before or way after. Also, it sucks that, besides the first time that I signed up for the program, I've never been able to talk to somebody on the phone because they have an automated system that calls you and issues automated email. Nevertheless, NDR is a great company and they have improved my life a lot.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 29, 2017

    Everything was happening around my home and I needed help. The team at National Debt Relief always explain things to me and they help me out. They are wonderful people. I was getting phone calls every day about my bills and stuff and with them helping me with everything that I needed to be taken care of, I don’t get the phone calls and harassment anymore. If anybody needs help, they’re the people to go to.

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    Process

    Reviewed Aug. 28, 2017

    They worked with me on a finding a payment that would fit my budget. Made me feel comfortable throughout the whole process. Very professional and very prompt. I would recommend them to any family or friends in trouble with debt. Overall a very easy process.

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2017

    My wife and I were really struggling on how to handle our debt. After the conversation(s) we had with Steve, he made everything so much clearer. We enjoyed the entire experience we had with him and the follow-up conversation to complete our enrollment in your program. We are looking forward to the next four years to get our lives back without having to wonder if we can make the next payment. Thanks for your help and guidance.

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    Transparency

    Reviewed Aug. 28, 2017

    I am very pleased with the assistance I received from National Debt Relief. It went exactly as they said it would and my debt was resolved in a couple of years. They explained in a packet, how to speak with creditors, and to refer them over. My payments were handled well, and I was contacted quickly on settlement agreements. They were able to work within my budget. I would definitely refer them to friends and family.

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    Verified purchase

    Reviewed Aug. 28, 2017

    Got an alert that two of my accounts were closed by me on min., slowly but surely making progress. I have been getting the payments coming out every 2 weeks and I plan on making payments towards principal to have the balance go down. I am excited to be Credit Card Free!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2017

    Started with NDR in November 2014 and should pay my debt off in November 2017. Very easy to work with. Very Professional. Always answered all my questions the first time. I never had to call back because I was misinformed. Kept me up to date on my draft schedule. Helped with legal issues. I would highly recommend them.

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    StaffProcess

    Reviewed Aug. 28, 2017

    I chose National Debt Relief in time of need. I was drowning in debt and had no idea how to get a hold of it. I called them and discussed the entire process from start to finish. The process was fast and easy and the representatives are very helpful whenever you need. I'm thankful I contacted them to help get my debt under control.

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    Process

    Reviewed Aug. 28, 2017

    Bad. The experience was horrible and I was blindly transferred all over the place. This program is robbery with no value to return. I will be removing myself from my the program and not making anymore payments. I will find myself a real company with a real program to help me.

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    Staff

    Reviewed Aug. 28, 2017

    I was nervous to sign up, hard admitting life is out of control. They were from the start VERY helpful. Made sure I understood every step & they are very responsive when I have any questions. Now my debt is getting resolved & should be debt free much sooner with this service, than if I went it alone... 5 stars for sure!!

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    Staff

    Reviewed Aug. 28, 2017

    All the persons I have talked to seemed to know and understand my situation. They knew what to do and what directions I should consider. Until my issues are taken care of That is all I can comment. I am very grateful that they are willing to help me.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    I never for two seconds felt ashamed or afraid to call the team at National Debt Relief. Everyone was so extremely friendly and understanding. In just a year I was able to get my debt under control and am now paying way less than I previously was. National Debt Relief was truly a great experience and I would recommend it to anyone struggling with debt.

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    Verified purchase

    Reviewed Aug. 28, 2017

    They tell you they will settle your debt for 50 percent. What they mean is one 20 or so percent. They take a huge cut before they start paying off your actual debts. Call a bankruptcy attorney first. Set up a direct deposit into an account and talk with the creditors by yourself to settle for actually half of the amount. They are not up front with you. I also ended up paying more on for 2 cards that they said were being handled. Ended up getting a judgment on me and having my wages garnish.

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    Staff

    Reviewed Aug. 28, 2017

    It's been really great so far. They are so helpful! I'm looking forward to be debt free! NDR well recommended to all my family and friends. So far my 4 highest credit cards it's been settled and they're working on the last 4... Thank you so much NDR!

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    Easy sign up process, excellent and patient customer service staff, true to their word and will work with you. Did not make me feel ostracized because of past credit makes. Thanks National Debt Relief, on my way to improving my credit.

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    Transparency

    Reviewed Aug. 28, 2017

    So far I'm happy with the service. I will know more about it once they start paying my debtors and working to settle my debts. They were clear on the way it works and very polite. I'm anxious to see how well it works.

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    Verified purchase

    Reviewed Aug. 28, 2017

    I had a wonderful experience with National Debt Relief. Any questions I had were always promptly answered and they worked diligently to settle my debts. Within less than a year I was offered a loan through Liberty Lending. If I ever needed another program of this nature, I would definitely consider them again.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    I have been a customer for less than six months and they have already settled two accounts! The representative on the phone was extremely helpful and polite. I'm looking forward to being out of debt and getting my credit score back in good standing.

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    Customer ServiceProcess

    Reviewed Aug. 28, 2017

    National Debt Relief (NDR) was my first choice in handling my stressful financial affairs. They took care of me through the process, rid my phone from the never-ending debt collectors and improved my score a little bit at a time. I managed them into my budget. Because I paid on time and agreed early to some of their offers my financial case was resolved sooner than the anticipated end date. I strongly recommend NDR for their timeliness, positive outlook and reliability.

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    Customer Service

    Reviewed Aug. 28, 2017

    Took care of all my debt and work with all my creditors to reduce my amount owed and made the payments for me. Was able to have one low payment a month and all the phone calls from creditors end once National Debt Relief contact them to stop calling. Took a lot of stress away from me. Highly recommend them to anyone I know that needs help.

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    Customer Service

    Reviewed Aug. 28, 2017

    I have been with NDR for about 3 months. I've heard from them once telling me about how they have talked to one of my creditors. And have arranged payments. That's the only time I've heard from them. I have A LOT of creditors still bothering me. Hoping they talk to them soon.

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    StaffProcess

    Reviewed Aug. 28, 2017

    This process has been so easy with NDR. Everyone has been so professional and nice to work with. I would recommend them to anyone considering it. I have been pleased and have not regretted going this route with them. I never knew debt relief could be this stress free.

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    StaffProcess

    Reviewed Aug. 28, 2017

    It's hard to trust entity or anyone for that matter when it comes to financial issues. It took a long time, of hand-holding and talking me down from the ledge for my representative to get me to the point that I actually took the leap toward becoming debt-free. A month long process of fear has turned into a very helpful solution toward a debt-free life. Thank you.

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    Customer Service

    Reviewed Aug. 28, 2017

    Since I have just enrolled it seems to be moving along. I would like to see that all creditors be made to quit calling. I do not answer the phone if I do not know the number. Any help in that area would be appreciated.

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    Transparency

    Reviewed Aug. 28, 2017

    NDR has been easy to work with, professional, and transparent during all parts of this process. We have had an excellent experience working with them and would recommend their services to any families like ours who are looking to get out of debt and better their lives.

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    Process

    Reviewed Aug. 28, 2017

    It was an easy process to start. Had our first settlement in one of our cards within a few weeks. Wish we had started it sooner. We have family that we are trying to get to start using this service. It's a life saver. We feel like we can breathe again.

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    Customer ServicePriceProcess

    Reviewed Aug. 28, 2017

    When I first got in contact with NDR I was given top-notch attention and customer service. I felt 100% supported. I had 4 accounts they helped me resolve. Several months went by before I heard much from anyone while my account was building some working collateral. I had quite a nest egg built, only to have it all depleted by NDR fees (several thousands of dollars). But that's OK, they were dealing with my creditors successfully.

    The first 2 accounts went really well with negotiations and then communicating to me on where I stood. When a settlement was reached, they emailed the exact settlement along with the payment plan for my review and signature. They worked with me to set monthly payments. By the time my 3rd creditor was contacted, my credit card account had fallen into arrears for non-payment and fees for being over my limit were tacking on at astronomical rates. The creditor actually filed it in court for nonpayment. The legal department told me what I needed to do/say at the courthouse (for a whopping $500 fee). I had been under the impression that NDR would stand beside me... not behind me!! I was certain I was going to court!!

    After a few stressful months, a lot of faxing of forms and whatnot to the creditor's representative, the case was finally dropped. It appeared that I was now in charge of keeping track of paperwork and negotiation settlement. Now, the time lapse has been approximately 24 months since I began the whole program and I still had 1 creditor that not been contacted at all. I started getting calls. I had to call NDR to see if anyone had been in negotiations. All of the early love affair communications had ceased. If I had a problem, I contacted them instead of them checking with me and keeping me posted. I did not receive settlement papers to sign at all on the third or fourth accounts.

    When the last account was finally negotiated for a payoff, I had plenty of money sitting in my account to pay it in one lump sum BUT NDR took almost the entire amount in fees. When all settlements were paid as agreed I had to call NDR to stop withholding funds from my paycheck. They had not noticed that I was paid in full.

    The whole process (about 32 months) was very stressful and way too expensive!!! I paid close to $5000 to NDR but that was not the end of the fees!! I am now in debt to the IRS for taxes not paid on the money I supposedly saved in settlement!!! I would never recommend this program to friend or foe!! The only good part of this whole ordeal is I am now totally debt free! I will never accept another credit card!! The breakdown in dollars: I owed $18200. Fees for NDR to resolve this debt $5000+. Back taxes owed to the IRS, so far $900 and still awaiting the final tally... FICO credit score nosedive!!!

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    Customer ServiceProcess

    Reviewed Aug. 28, 2017

    While I haven't exactly started my debt relief process, my experience has been quite painless. Grace ** has been outstanding and never hesitates to answer any questions I have. The welcome call was very informative and answered any questions I had going into the call. I am excited to hopefully get my finances back on track and I've already been talking to a friend about your program. 5 stars.

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    Reviewed Aug. 28, 2017

    I find National Debt Relief to be patient, understanding, and willing to work with me and my debt problems. There is no kind of pressure and they gave me a fair assessment of the payments I will have to make. I chose very wisely.

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    Customer ServiceProcess

    Reviewed Aug. 28, 2017

    Thanks to NDR I have a peace of mind that things will get better, even when creditors call and harass me I can turn to them. It was an easy process and I am glad I was referred to them by my friend. I have referred several other people to look into them when I hear of their hardships.

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2017

    Both parties very knowledgeable and made sure any questions I had about the program. It kills me. I do not remember the gentleman that helped me with the welcome call. He made sure any and all questions were answered, as did Ryan **. I feel the program will take a lot of the weight off. I know I still have responsibility, but much of the worry is off!

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    When you are behind in your debt and making your payments only to find that you owe more money. You need National Debt Relief. Their staff is very welcoming and answer your questions forthright. We really feel that we are in truly in good hands and can see light down the tunnel. Thank you NDR.

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    Reviewed Aug. 28, 2017

    They made sure each and every account they handled was handled correctly. The only problem I had and one that they can improve on, when a client has a debtor that has not made a decision on whether or not they plan to accept the offer made to them or did they get a proper agreement between NDR and any debtor. Also make sure they have a clear number of the debtors their clients have.

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    Staff

    Reviewed Aug. 28, 2017

    My debt was totaled and we agreed on a monthly amount to be deducted from my account. It was estimated that I would pay this amt. for approx. 4 yrs. I was easily able to track my progress via the NDR portal. My debt was paid in 3 1/2 yrs and I also received a refund of approx $3,300 from NDR related to their negotiating skills with my creditors. Also, the representatives I spoke with were pleasant, respectful and answered all my questions. Excellent experience.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    There was a little confusion with my account information at 1st, but a rep called and got it straightened out. I haven't been with them long, and I'm still being harassed by creditors. I'm hoping this will end soon. I can breathe a little better regardless.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    The service was great and very helpful with any questions that I had. I would recommend it to a friend. Thank you for great customer service! There are no words to say on how grateful I am for National Debt Relief helping me out.

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    Customer ServicePriceStaff

    Reviewed Aug. 28, 2017

    Just 3 months after I signed up with National Debt Relief they already settled one of my credit cards for half the cost of what I owed. The payments have been a bit of a struggle for me, but they easily help out with moving my payments around. I give them 4 stars because the payments are pretty high for me so I am struggling with them, and I have called a couple times and had a rude employee, but they are very helpful for the most part. I definitely recommend this to anyone who is willing to put in a little extra work and are willing to budget themselves for a couple years in order to get their credit cards paid off.

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    Customer Service

    Reviewed Aug. 28, 2017

    Experience was ok, nothing seems to be resolved, getting phone calls on my work phone now. I am being harassed, every day. Tell me what I need to do. I don't know what else to say, would like to get them not to call work phone, Cabelas is the one making the phone calls.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    A time came for my wife and I that we had to do something about all of our debt. We came across an ad for National Debt Relief. They seemed to have the best rep out of the companies that we were looking at. I called and spoke to Daniel ** and he helped me get motivated to begin the program. There were a few bumps in the road with the companies we had debt with. With assistance and guidance from NDR, we got those smoothed out and we are on our way to be done with this debt. I recommend them to just about anyone.

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    Staff

    Reviewed Aug. 28, 2017

    My representative was completely honest and very informative with me. He talked me through each step and all the paperwork. I feel comfortable and excited about NDR. I can't wait to be debt free so I can put my money to better use rather than debt.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    Anything I have ever needed help with there has been nothing but a quick, accurate, and caring response. They have assisted with legal action, understanding of expectations and end results. They are truly vested in helping you through a difficult period. I would, and, have recommend their services to anyone.

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    Staff

    Reviewed Aug. 28, 2017

    I am very pleased with all of the representatives that I spoke with. They were very friendly and courteous. They assisted me in a timely manner and assisted me with all of my questions. I am hoping they will be just as helpful through the whole process.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2017

    I appreciated most that I was not made to feel embarrassed. Although my situation was what I consider bad, they handled me with respect. They took the time to answer my questions and queried me to make sure their response was clear. It was a safe experience.

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    Reviewed Aug. 28, 2017

    Mislead from the start. The dollar amount that was reduced was just used to pay NDR. Could have negotiated on my own with my creditors and saved my credit rating. NDR has collected way more money monthly than my current payoff amount; however, they have yet to negotiate for 1.5 years to payoff. Would not recommend this avenue for Debt relief -- do it yourself and save much more money!

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    Reviewed Aug. 28, 2017

    They are doing a good job settling my debts for under the value of the debt itself. I'm new to this company so as time goes on I will update on how I'm being treated. So far it has been working out in my favor.

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    Staff

    Reviewed Aug. 28, 2017

    They did what they promised, in a timely manner. What better recommendation can I write. We would still be trying to make "minimum payments". Really hope we don't need your services anytime soon - no offense -- lol. Real good job folks.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    I reached out to National Debt Relief and so far they have been very helpful in helping me resolve my debts. From the first person I spoke to to the following up with representatives has been a good Morning experience. They are still helping me to resolve my debts. I have since referred 2 more persons.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    Very helpful! Every time I called the staff was very polite and thoughtful. They were always willing to answer any questions I had. They handled everything in a timely manner and were willing to helpful. When I would get a call from a creditor they would always ask what is the number and they will take care of it. When it seem like they were not getting the Job done I would get a little upset but they would be calm and answer my questions and listen to my concerns very politely. I would feel and let everyone know that they could help them with their finances. Now my concern is what do I do if I still have some debts left?

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    StaffProcess

    Reviewed Aug. 28, 2017

    I had a fantastic experience at National Debt Relief, the staff were extremely polite and respectful, never once did they judge me. This entire program is very organized and I knew where and how much money I had in my account at all times. The best part of my experience came from seeing my progress with this program. As you slowly climb out of debt you really appreciate programs like this and you wonder why you did not sign up sooner. For people in debt, don't hesitate to sign up with National Debt Relief. I did it and now my credit score is climbing and the best part of it is being debt free. This program is so worth it!!!

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    Reviewed Aug. 28, 2017

    We are very pleased with National Debt Relief, they are on top of our debt. They reach out and make sure we are aware of any and all activity on our account and creditors. It is wonderful to see how our scores are going up as our debt is going down! Thank you for what you bring to our lives!

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    Staff

    Reviewed Aug. 28, 2017

    The representatives was very accurate and she made sure that I understood everything that she was explaining to me. She made sure that I had all contact numbers and info. I have had a great experience so far. I’m really looking forward to working with this company.

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    Reviewed Aug. 28, 2017

    I am ecstatic about how National Debt Relief resolved my credit card debt of $12,400.00. I ended up paying back a little less than half of that amount. I highly recommend this company to anyone in financial difficulty! They exceeded my expectations!

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    StaffProcess

    Reviewed Aug. 28, 2017

    Was very satisfied with the overall experience. Any time I had a question someone was there to help me figure it out. Thankful that they were able to help me and hopefully never get into a situation again where I will need a program like this. If I do ever need a program like this I will be a returning customer and recommend them to anyone that asks.

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    Transparency

    Reviewed Aug. 28, 2017

    Am unable to give you a full explanation of my experience because as of today, Aug. 28 none of our creditors have been paid, we are only a few months in with deductions from our checking account. They say NO payment made yet. Perhaps in a month or so. I did wish they could contact Citibank for me to stop auto deductions from my checking account, they cannot. Instead saying to close the account.

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    StaffProcess

    Reviewed Aug. 28, 2017

    As of now, I'm rating my experience with three stars. So far, the representative that I initiated the program with was helpful and professional. When I was transferred over to the Welcome Dept. the representative was helpful. I'm new to the program, so depending on the outcome will determine a true rating of my experience with the program.

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    Staff

    Reviewed Aug. 28, 2017

    My account is progressing in a very satisfactory manner. Agents have resolved any and all problems that I have encountered. It appears that my account will be finished as originally stated. No My problems exist at this time. My sincere thanks for your help.

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    Customer Service

    Reviewed Aug. 28, 2017

    Great customer service and have upheld their end of the deal so far. Would recommend to everyone! I have only had an account for 2 months and already have a debt resolved. Very happy so far! Can't wait to see how fast this pays off.

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    StaffProcess

    Reviewed Aug. 28, 2017

    Nothing but positive feedback thus far. I am new, but if this is what I can expect for the duration of my program, I will have nothing but great things to say. Staff is extremely friendly and knowledgeable. They did a great job of making me feel valued and not like a deadbeat.

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    Staff

    Reviewed Aug. 28, 2017

    The representatives I worked with very nice and helpful. They were understanding and sounded like they wanted to help. It was an easy process to sign up for and all of my questions were answered. I did not feel awkward talking to them at all. I thought I would feel embarrassed signing up for this program but the operator was very understanding about my medical issues that caused me to fall behind in my bills.

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    Staff

    Reviewed Aug. 28, 2017

    The agents were very courteous and helpful. They were patient while explaining all my inquiries and also while clarifying my questions. I am hoping to have always a good experience with National Debt as I have now in the beginning of my enrollment.

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    Staff

    Reviewed Aug. 28, 2017

    This is a great service! I was hesitant at first as there are lot of scammers out there but these people really care. They always answered all my questions and gave me all the information I needed to get my credit life back. I would highly recommend them to anyone who needs help. Seriously look here before you look anywhere else!

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    Everyone was very supportive in my negative situation and super eager to help resolve my debt in a timely manner. Everyone was also very polite and courteous during the entry process. It felt as if I was communicating with a friend helping me through this situation and not just somebody I've never met on the phone.

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2017

    So far, I have had a very positive experience with National Debt Relief. They make the process easy and everything has worked out smoothly so far. Customer service has been excellent. I trust that I am in good hands. Thankful that they are able to help me.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    I would like to take the time to thank Customer Service Agent William for assisting me with my proposal offer. His expertise and valuable information regarding my account made my experience so easy... Thank you William and have a great day.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2017

    Very professional folks. It was very easy to understand and agent explained everything in detail. I would recommend National Debt Relief to everyone who needs financial assistance. I didn't believe the pamphlet I received in the mail but once I made the first step to call, it all went smoothly. I can sleep better at night and know I only have to make one payment a month, save some and a peace of mind. I'm so glad I opened that letter which I usually toss.

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    Price

    Reviewed Aug. 28, 2017

    Our experience with NDR was great. However, we want to completely pay off our debts and we will be able to do that, maybe longer than 3 years but not much. Do not appreciate using a bank (?) that charges 9 dollars a month to hold our money and can't even be bothered to pay the interest that our banks will pay for the use of our money.

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    Transparency

    Reviewed Aug. 28, 2017

    I felt that all of the processing, handling, and Charges weren't explained in a way that I truly understood. A friend told me not to do the debt solution, but I DID and I totally understand why... I recommended them to a close friend and had to stop her before she jumped aboard. Thumbs down to 'N D R'...

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    Customer Service

    Reviewed Aug. 28, 2017

    Haven't heard from them in 3-4 months except when they wanted me to take out a loan at 20% for the remainder of what they THOUGHT I MIGHT owe. That was more than I was paying on any of the credit cards I owed.

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    Staff

    Reviewed Aug. 28, 2017

    We have only been with NDR, for a few months, and all is well! Very helpful, very personal, and so far true to their word. Thanks for your help guys! I have already recommended NDR to a few of my friends.

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    Customer Service

    Reviewed Aug. 28, 2017

    National Debt Relief helped me to get my debt paid off in an efficient and convenient way. I was able to manage monthly payments that I could afford and pay off debt in a timely manner. I was so stressed before I called and everything was so easy!

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    Customer ServicePriceTransparency

    Reviewed Aug. 28, 2017

    Kenny was very patient with my questions and explained everything clearly. While, I am disappointed that my credit will take a hit, I am happy to be out from under high interest loans in the long term. The welcome call was also very helpful, and I was able to correct a minor error--including a small credit card I have to keep for work in the payoff amount.

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    StaffProcess

    Reviewed Aug. 28, 2017

    I found the people whom I spoke with to be kind, helpful, knowledgeable and very concerned with me, understanding all the details of the program. I would recommend this program to a friend. National Debt Relief Program makes you feel comfortable with your choices and knowledgeable in your choices as well.

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    Process

    Reviewed Aug. 28, 2017

    This was a very poor experience. We were able to pay off 2 cards utilizing the program. Another card company would not work with NDR so after back and forth for months, we had them removed from the program. With taxes on the write downs along with the excessive fees that NDR charges, it's a very poor program.

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    Reviewed Aug. 28, 2017

    My experience with National Debt Relief thus far has been a positive one. So far they have delivered as promised, making it easy for me to get pay my bills and get back on the right path. Before enrolling with National debt relief I felt hopelessly lost, now I can see the light at the end of the tunnel.

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    Process

    Reviewed Aug. 28, 2017

    From the beginning, National Debt Relief personnel were honest with me. I signed up for the program in November 2013 and completed the program successfully in January 2017. I am now debt free and very happy. Thank you, National Debt Relief!

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    I had initial contact with Devin ** and his ability to make a connection with the client and talk them through everything was outstanding. I had secondary contact with Vanessa(?) from the Welcome Team and she made me feel comfortable about what I was doing. She was willing to sit and answer all of my questions and talk every thing through with me in detail.

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    Customer ServicePriceStaff

    Reviewed Aug. 28, 2017

    Took advantage of 90 year old mother in law. Fees after fees after fees. No return call backs. Every rep had difference excuse or reason. Additional monthly fees even though quoted an amount to pay off early. Held monies for 3 weeks before sending to credit card company for no reason except to be able to charge more monthly fees.

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    Staff

    Reviewed Aug. 28, 2017

    This company did exactly what they said they would do. At first I was skeptical and thought it could potentially be a scam. But am I glad I gave them a shot, they really helped me out of a bad situation.

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    Process

    Reviewed Aug. 28, 2017

    I started with this program only a few months ago and have been really happy with the results so far. I feel like my debt is getting under control and I can breathe again! Seeing the results has been amazing!!

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    StaffTransparency

    Reviewed Aug. 28, 2017

    NDR has helped me out of the credit card debt hole I dug myself into. The reps have always been helpful and the instructions were clear. The monthly payments were do-able and adjustments were made when necessary. I have no regrets and would recommend this to friends in need. Thank you.

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    Staff

    Reviewed Aug. 28, 2017

    Maryann was very knowledgeable and friendly and helped me out every step of the way. I would recommend National Debt Relief to anyone struggling. Their staff were able to get me back on track with my finances and help me set up a payment plan that was comfortable to me.

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    Staff

    Reviewed Aug. 28, 2017

    Shannon was extremely helpful. She explained that the process of negotiating debt would begin once I am 6 months into the program. She email various paperwork I had neglected to fill out and explained the process for each. I think you are lucky to have such a knowledgeable, competent person in your employ.

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    Reviewed Aug. 28, 2017

    Great company worked to solve my credit card issues. I was paying minimum payments but was falling behind. National Debt Relief came up with a plan and so far 3 of my accounts have been settled for a lot less than what I owed. In about 3 1/2 years I will be debt free and am excited about that. Would recommend this company to my friends or anyone that is having issues with credit card debt.

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2017

    Johnathan ** and Jonathan ** were immensely helpful and patient with me during my initial inquiries about NDR all the way through the end of my welcome enrollment call. They answered all of the questions I had regarding fees, and how the program affects me and my credit. I really look forward to working with them and the rest of NDR as I take my first steps to becoming debt free.

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2017

    When I first reached out to National Debt Relief, I was a bit skeptical. After speaking with a customer service representative, they made me feel at ease because their mission is to do what they say and that is GET YOU DEBT FREE! National Debt Relief is amazing! I'm almost done with the program and am extremely excited to be debt free! National Debt Relief is reliable, understanding, and they do care about the individual! Excellent customer service!

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    Reviewed Aug. 28, 2017

    Still going thru the process but they have already helped me get one credit card paid off. At this point I'm very happy with the help they have provided and I would only expect the same going forward with my other bills they are working to get lowered. I would recommend them to be used.

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    Staff

    Reviewed Aug. 28, 2017

    I have had a very pleasant experience with this company. They were helpful and very nice. They accomplished everything they said they would do, I would willingly recommend them to anyone and I have done so. There is not much more I can say. Thank you.

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    Process

    Reviewed Aug. 28, 2017

    I was thoroughly advised about the savings this program would provide for me, as well as step by step how it works and never felt pressured to making a decision I wasn't comfortable with. These are the top reasons I chose to use National Debt Relief for my financial issues.

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    Customer ServiceOnline & AppStaff

    Reviewed Aug. 28, 2017

    Very kind and helpful. The website is very user friendly and I can watch my debt go down on pie graphs. Customer service has been great and are always able to answer what I can't find on my profile page. I have been very happy with our experience and look forward to being debt free...

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    Reviewed Aug. 28, 2017

    I am very happy with Debt relief. My bills were paid in an timely fashion and I'm always kept informed on what's to happen next. Yes I would absolutely recommend Debt Relief to anyone who may be having debt issues. The consultants are always very polite.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    I have been treated exceptionally well by everyone I have been in contact with. I would refer anyone who needs to consolidate their credit cards with Consumer Credit Counseling. They made everything as easy as possible for me through emails and phone calls.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    I would tell everyone I know about my experiences with your company. I was kept informed about my progress and when a settlement was made. All your employees was well informed about your account. When I sent a letter to you from one of my debtor I always received a prompt reply. Thank God to you and your employees. I paid off three bills quickly.

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    Reviewed Aug. 28, 2017

    I was totally desperate cause I can't make all my payments. I was in debt for more than I can pay. This company National Debt help me a lot. I recommended to all my friends who need their help cause we deserved to live better free of debt and gave no pressure on our life. Our family deserved better.

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    StaffTransparency

    Reviewed Aug. 28, 2017

    The representatives were very explicit and very professional, all the information was understandable and well developed, well prepared in terms of the development of their work. I am satisfied until now regarding the explanations they have offered me. Hopefully everything follows goes.

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    Transparency

    Reviewed Aug. 28, 2017

    Brian was awesome and explained everything in full detail. Everything was quick and easy and in front of me. I got quick access to everything I need. I was able to get a great low monthly payment and was able to get a lot of stress off of my shoulders. Thank you.

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    Reviewed Aug. 28, 2017

    Overall a good experience. My reason for three stars after completing program as of more than a year ago I was told I would receive some sort of documentation showing completion. Still have not received this. Fees should be assessed for settlement. Amount not full balance. IMO.

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    Reviewed Aug. 28, 2017

    I would have rated National Debt Relief with 5 stars, but 2 reasons stopped me: 1) Having to deal with many different counselors made it more difficult. 2) The inability to see how much I owed as I paid my debts off. Otherwise, it was a smart move for me.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    My experience with National Debt Relief has been truly wonderful. They are incredibly informative, always keeping me in the loop when there is an update to my account. Not only that, but if I ever have questions, I hear back very promptly, whether I've called or emailed. I definitely recommend them to anyone who is trying to get out from under their debt!

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    So I called them regarding a payment I had to pay a bit after my due date and after a review of my account they postponed my payment. I was surprised because I just wanted to just pay it a couple days later however after better explaining my situation to the rep. they insisted I postpone the payment for a later date in order for me to catch up with my bills. They care.

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2017

    I was well please with the help I received in applying for help to get debt relief. The staff was well inform. If I hear of anyone having a hard time paying their bills to give National Debt Relief a call. I also am thankful for such a program to help people out.

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    Reviewed Aug. 28, 2017

    National Debt Relief has settled my accounts for much less than the original amount. I am almost debt free from credit cards, I couldn't have done it by myself. The folks at National Debt Relief have kept me informed about what was happening to certain accounts. I would recommend this service to anyone with high credit card debt as I was.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    My consultant worked with my schedule and communication preferences. Able to provide me with answers to my questions and got my family situated within a matter of a couple of hours. Follow and follow through was fantastic and everyone treated me with respect. Thank you!!

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    Price

    Reviewed Aug. 28, 2017

    I do appreciate the help, but feel the fees charged for services rendered are really excessive! The first few did not save me much if any money after I paid fees to NDR. If I have 12,000 and I pay over 9,000 that is not much relief. I have worked with a couple companies before on my own and done much better!

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    Customer ServiceTransparency

    Reviewed Aug. 28, 2017

    Not happy with my credit rating dropping 200 points. I don't remember being told this would happen. Plus, taking too long to settle with creditors. Been 6 months now, and only 2 out of 6 have settled. I sometimes think I should of done bankruptcy. The communication is great. But the service is not to my liking.

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    Process

    Reviewed Aug. 28, 2017

    I spent years making minimum payments and getting nowhere. Now my debt is actually getting resolved and I can breathe a lot easier. This program is incredible, and I highly recommend it. It may be difficult at first, but it's well worth pursuing.

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    Staff

    Reviewed Aug. 28, 2017

    Fast, friendly and comprehensive. When dealing with debt it's nice to have a company that works in a friendly and comprehensive manner in order to assuage the immense anxiety a situation like this entails. Kudos to the company and training they put into their staff.

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    Staff

    Reviewed Aug. 28, 2017

    Works well with others. Understanding. Will advocate for you. I'm glad they are around to help. I advise others to use this company. I like the fact they accredited by the Better Business Bureau. Again I'm glad they are around.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    I am very happy with their professionalism and they are very knowledgeable in the helping us with our creditors. I felt very comfortable speaking with Mr. **. He was patient and very kind. Whenever, you call there is always someone to assist you and answer your questions. Thank you.

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2017

    Great program, great help with resolving debt. Easy to work with. Staff always available and equipped to answer questions and provide information. Even when hardship times came during the program, the program was able to accommodate me and work with what I can afford. They were able to help me turn my financial situation around. Thank you National Debt Relief.

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    StaffProcess

    Reviewed Aug. 28, 2017

    Very easy process and very good at describing what the process entails. All of the representatives were very knowledgeable in their area of expertise. Was very reluctant but was reassured time and time again that I was doing the right thing.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    The debt resolution of First National Bank of Omaha was satisfactory with me. It was about a 50% discount which I felt was fair. Your customer service people are very good. They are polite and friendly and really seem to want to be of help to your customers.

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    Price

    Reviewed Aug. 28, 2017

    After beating stage 4 cancer and my husband divorcing me after 33 years, I was left with a few large debts. National Debt Relief were very helpful in relieving some of my debt. Their charge was a little steep but they did take care of everything.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2017

    This was a great option for me. About 16 months and I have graduated the program. I would highly recommend it for anyone who is thinking about getting out of debt. It's a much better alternative to bankruptcy. The communication is excellent and you can speak to a person.

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    Staff

    Reviewed Aug. 28, 2017

    Great people to work with to get my credit cards paid off. Would highly recommend them to anyone wanting to pay off debt and improve credit score. Very nice people to be dealing with. I don't have to worry about dealing with the credit card companies.

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    Customer ServiceProcess

    Reviewed Aug. 28, 2017

    When I started the program I was very excited about being debt free. My estimated Program cost was $11,784.10 and my unsecured debt was $15,293. I was very happy about all the program and the customer service they were proving to me. My program was estimated to be a 2 years and half. I ended up with a program of little more than 3 years. With all the fees from Global Client Solutions and National Relief negotiation fees I ended up paying $14,345.20 which is not much saying at the end. Plus I lost a lot of points on my credit. I also had to go to Court because one of my creditors sue me for non payments. I had to pay $360 out of my pocket for court fees. I was never advice that this may happen when consolidating your debt. If you ask me if I would do it again, I would say NO!!

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    Staff

    Reviewed Aug. 28, 2017

    Everyone who I have spoken to at NDR have been awesome! It's been a great experience and one I would recommend to my friends. Thank you for all your help. It's appreciated! And I wouldn't be able to pay off my debts and move forward if it wasn't for all your assistance.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    Thus far my experience has been positive. The staff I have been in touch with have been professional and helpful. In fact they have been outstanding. Not because of the result of debt consolidation actions, but in their professional approach, ability to listen and understand the client. Very well trained and I always leave the phone feeling good about the conversations.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    NDR had been helpful since day one! Customer service was amazing the first day I got a call. They are with you every step of the way. At first, I didn't believe my friend. But now that I'm connected this experience has been unbelievable!!

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    Reviewed Aug. 28, 2017

    Use this program as a last resort if possible. See what other options are out there to help you get out of debt. I wish I would have done more research on how exactly it works. I now have a judgment against me from one of my creditors and it looks horrible on my credit report besides just having a bunch of charge-offs. I am finally down to my last creditor over 3 years later, this has been a long process! I hope to never have to be in this situation ever again!

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    Reviewed Aug. 28, 2017

    NDR has greatly helped me get in control of my out of control credit cards. They contacted all of my creditors and reached settlements. I strongly recommend them for anyone in need of debt counseling and to get out of the endless cycle of only being able to afford the minimum payments.

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    Reviewed Aug. 28, 2017

    I really enjoyed the experience I had with NDR. It was a breath of fresh air in regards to helping me plan financially and helping fix my debt situation. I would whole heartedly recommend this company to anyone who is piled under debt.

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    Staff

    Reviewed Aug. 28, 2017

    It was a great experience, they solved my problems and took a load of stress off my mind while they were doing it. They were easy to contact and flexible with changes in my finances. I would definitely recommend these guys to my friends and family if they ever needed debt solution help.

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    Staff

    Reviewed Aug. 28, 2017

    Working with NDR has been a true relief. Everyone I've spoken to has been kind, informative, understanding and patient. I reached out to them after I heard a commercial on the radio - not sure they would be able to help - but they have exceeded my expectations. Thank you so much!

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    Staff

    Reviewed Aug. 28, 2017

    Throughout my experience with NDR, the associates have been helpful and patient. They assisted me with getting through a challenging time, and I am thankful for their professional demeanor. Many times, these types of businesses seem fraudulent, but I was recommended to NDR and took a chance. It was the best decision I made concerning my situation.

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    Staff

    Reviewed Aug. 28, 2017

    I received very valuable support from my counselor and I value that very highly. He listened to my doubts and sorrows about being do debt in. Helped me decide my best budget and how to do it. Even after I signed with them he was still there with any questions I still have. Greatly appreciated and thanks. Hope to be able to be debt free in less time than if I kept struggling. Thanks National Debt Relief.

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    Reviewed Aug. 28, 2017

    Everything they did I was able to do myself without paying the extra 23% of your full debt. It ends up being a lot plus they take their share out before speaking to the next account so it take a very long time. You’re better off doing it on your own. It's not difficult!

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    June increased rating by 1 star.
    After a positive interaction with National Debt Relief, June increased their star rating on Dec. 27, 2017.

    Updated review: Dec. 27, 2017

    I was super happy. I just wish that it could've been resolved sooner. I thought everything was supposed to be resolved in 2 years but it wasn't, so now hopefully the last one I have is resolved QUICKLY and with the smallest payment allowed, and that I get a check back for money left over!!!

    Original Review: Aug. 28, 2017

    I have been paying my debt at 255.00 a month for over two years. I was told that my debt would be paid off by May of 2017. Here I am in September of 2017 almost and I am seeing little relief because the amount I give pays mostly for Legal services and fees. (Legal service I was glad that I had because Target is nasty to deal with) I am too far into this now to change my mind about doing this anymore! I am sorry I got messed up in this. I cannot wait to pay this off because I can certainly use this 255.00 a month!! I would never do this again, ever. If I ever found myself in debt I would pay if off by myself. I have also been asking for a new timeline for payoff and still have not received it.

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    Staff

    Reviewed Aug. 28, 2017

    Thanks to National Debt Relief I'm out of debt! I am stress free & worry free! So happy with their service! I would highly recommend them to all my family & friends. They were always there to help me with any questions I had. I thank National Debt Relief for all their help!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2017

    Very helpful. Explained things very well. Easy to communicate with. Answered all of my questions. Very easy to make changes. I love being able to tell my creditors when they call to call National Debt Relief. I'm very excited to see what your company can do for me.

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2017

    I love how easy the process was and every customer service rep I talked to was friendly and helpful. They worked with us to figure out exactly how much we could afford monthly and if we weren't able to make a payment they did what they could to help. They also kept us informed when we reached our settlements.

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2017

    They are very helpful. I paid off all my debt 2 years ahead of time with their program. My experience with customer service has always been great. They are there to get you out of debt and they work diligently with you and their program is very effective. Great program.

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    Customer Service

    Reviewed Aug. 28, 2017

    I had several bills that were stacking up and I couldn't get a handle on them. National Debt Relief stopped the phone calls, negotiated payoffs on my delinquent accounts and kept me informed during the entire process. NDR has the power to wipe out your debt!

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    Staff

    Reviewed Aug. 28, 2017

    My husband and I were in a financial mess, as so many people are theses days, due to medical bills and credit cards. Filing bankruptcy was not an option as we were determined to work hard and get things paid. Thanks to National Debt Relief we were able to pay our debts as they negotiated a lower settlement for us. Our payments were deducted from our banking accounts monthly which made things so much easier for us. The associates were always kind and helpful. We highly recommend National Debt Relief.

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2017

    Both agents I talked to, were very friendly, and soft spoken. Answered all my questions. Their web page was easy to follow. The process was simple and easy to understand. Wasn't really too much that you have to fill out. Quick and easy, do all signing right through your email.

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    StaffProcess

    Reviewed Aug. 28, 2017

    My Wife and I could not rate NDR high enough. They were nothing but helpful, efficient and above all, friendly during the whole process. They had everything well in hand and we never regretted our decision to consolidate our debt with them. To everyone we worked with in the two years, we thank you immensely.

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    Reviewed Aug. 28, 2017

    You could do a better job of keeping me informed. I've made 2 deposits so far, over 2 months, but haven't heard from anyone in quite a while. Updates would be appreciated... Any progress with my debtors? Have they been contacted? Are any negotiations started?

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    Very nice people to have on your side. A representative was able to help me regarding my accounts when I call them. I didn't have to wait on the phone to talk to someone and I didn't have to go through a lot of menu options to speak to a representative. My questions were answered on the spot with a representative and my situations was dealt with good results.

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    Staff

    Reviewed Aug. 28, 2017

    Outstanding job they are doing. They are helping me to correct my debt and improve my credit. It is set to be paid off in a reasonable amount of time. With the reasonable monthly payments. This company is great and they work with you. They are always courteous and respectful. Their site is user friendly and easy to navigate. They are very professional.

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    Customer Service

    Reviewed Aug. 28, 2017

    I've been very happy with customer service. I've contacted National Debt Relief several times via phone and their website. My questions have always been answered and I feel a good job is being done regarding the settlement of my accounts. The service is A+!

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    Staff

    Reviewed Aug. 28, 2017

    National Debt Relief (Michael) helped me feel comfortable in light of my embarrassing situation. After a difficult divorce, single parenthood and life made me depend a lot on credit cards resulting in my current position. It took me a while to succumb to accepting that I couldn't manage my debt and reach out for help. Thank you for being there for hard working people in tough times.

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    Staff

    Reviewed Aug. 28, 2017

    I like the great service I received from everyone today and Crystal ** answered all my questions and I have received all my documents, I excited it to be debt free and they have take a big stress out of my shoulders.

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    Customer Service

    Reviewed Aug. 28, 2017

    I was seriously thinking about filing for bankruptcy but, National Debt Relief negotiated with my creditors and were able to reduce my debt by half. They stopped the harassing calls, took care of everything and gave me peace of mind. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    They updated the portal which I had trouble with. But so helpful. Nice to not have to worry and I now have no credit card debt! Painless and they are wonderful when you call to talk to them. My credit score has increased and my stress level has gone way down.

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    Transparency

    Reviewed Aug. 28, 2017

    While I'm very happy to have paid off my credit card debt, the fees I had to pay at the end to do this were very steep. In fact, I had to make payments for several more months than I thought I would. This was not communicated well either. If I had to do it again, I would probably try to work with the credit card companies instead.

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    Reviewed Aug. 28, 2017

    The services provided by National Debt Relief were truly a lifesaver for me and my financial situation. As a result of their assistance in resolving my outstanding debt I was able to live my life without constantly worrying month-to-month about late fees and the exorbitant payments that were required.

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    Staff

    Reviewed Aug. 28, 2017

    Very helpful. Agent went out of her way to get me the best service for my debt. I got as much information I needed to decide what plan was best for my financial situation. I would highly recommend National Debt Relief to anyone who needs help getting rid of their debts.

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    StaffProcessTransparency

    Reviewed Aug. 28, 2017

    I am glad I enrolled in National Debt Relief's program. It was very easy to get myself out of all of my debt. The representatives were always on top of keeping me up to date with new and current information regarding my account. They were also very helpful and friendly whenever I spoke with them. Overall, I would encourage anyone struggling with debt to enroll with National Debt Relief.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 28, 2017

    They were very clear and precise with explaining this program to me. I asked a lot of questions and they were not hesitant to answer! I'm very happy with both gentleman I talked to. Also they spoke clear English, which is a super plus! I appreciate the help and I will always recommend this program for anyone who is in my situation!!

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2017

    First welcome was beyond terrible. Put on hold for over 20 minutes to be disconnected and no callback. The following welcome call was much better and much easier. Devon was very helpful in explaining the process. Allen ** went over everything including the misspelling of my street. He completed my process very quickly which I appreciated since my last call was beyond ridiculous.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    They have taken a big load off my husband and I. They have really made things easier for us. Any questions that we have had have been answer promptly. Would highly recommend them to friends and family for their problems. It is well worth it for the peace of mind that they bring.

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    Customer ServiceStaffProcess

    Reviewed Aug. 28, 2017

    I was in the program for 3 years, it was a long journey but it was worthy. At the end of the program I was debt free and I got money back from the checking acct. The customer service experience was very pleasant. All staff speak to you friendly and were able to help me in any questions or concerns I had.

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    Customer ServiceTransparency

    Reviewed Aug. 28, 2017

    National Debt has been a tremendous help at consolidating debt from medical bills and home repair. Communication has been prompt and legal help has been highly efficient. Overall National Debt has been easy to work with and I would highly recommended.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    I have been extremely pleased with the attention I received from the very first phone call to any call I made to have something clarified. Everyone has been so helpful. It has made a very stressful situation doable. When you are in a financial situation that you feel you cannot get out of National Debt Relief has given a solution.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2017

    We were out of ideas on where to turn for help with our debt. This was the best phone call I could have ever made! Not only did our service representatives design a payoff plan, but they were friendly and helpful the entire process. We had a few budgeting glitches along the way but our representative communicated wonderfully and was able to keep us on track.

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    Staff

    Reviewed Aug. 28, 2017

    Debt Relief has been a big relief with helping reduce our debt, the staff are always helpful and friendly and very efficient, I would recommend them to anyone that needs help with reducing their debt. We have had a summons for the courts and they have handled it very quick.

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    Transparency

    Reviewed Aug. 28, 2017

    The overall experience has been very good. At first it was difficult, but they had explained that to me. Now I am seeing the benefits of working with this company to resolve my credit issues. I don't think I could have done this myself. I would recommend this company and service to anyone.

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    Ryan increased rating by 1 star.
    Customer ServicePriceStaffProcessTransparency
    After a positive interaction with National Debt Relief, Ryan increased their star rating on May 21, 2018.

    Updated review: May 21, 2018

    This company reached out and I spoke with a very professional Rep that explained things much better and I have also since received a paper trail from settlements stating I am paid in full with settlement note attached. I feel better about things and finally seeing action in a positive way.

    Original Review: Aug. 28, 2017

    I was satisfied till recently a Rep called to inform me of a settlement offer, but the offer was too much for what was accumulated in my account. I had about half of what the offer to settle was. The Rep stated National Debt would pick up the rest of the cost to cover. I thought that was great, but also made me wonder how that would work in regard to paying this amount National Debt was covering back and still stay within the program time span agreed upon and the amount paid every month. I was told they would get back to me in regard to a formal acceptance of the settlement and at that point I would hopefully have what was needed to understand.

    The Rep I spoke with was not very professional in explaining and giggled a lot in an insecure manner while not really being clear on how this would work. It has been quite some time since this conversation and I have yet to see any correspondence or hear back about it. National Debt will on occasion reach out, but when I answer it is a recording and puts me on hold. Calls me to put me on hold? I have a cell and minutes cost money. I cannot answer my phone to be on hold. I can't afford to do that every time they call. If they have intentions to contact then why isn't someone on the other end of the line to greet me when I answer? No, I am apparently supposed to hold for the next available Rep when they call me? How about call me when you are ready to speak with me like the rest of society?

    I have consistent issues signing into my account online with passwords. My computer will save the password and it works for every other site I use in my life except this one. It says my password is incorrect. My computer thinks otherwise and auto fills the password, but it is always wrong. I even got a temp password from a Rep. that worked once and I attempted to change the password and I chose one and it said I cannot use it cause it already exists. Apparently it knows this password to tell me it already exists. Well yeah it's my previous password, but it says it is wrong if used to sign in. How can it say my password exists and not allow me to use it when making a new password, but when used it says it is wrong. It exists cause it's my password, but it doesn't work to sign in.

    Also since my joining this program, I haven't spoke with Henry the Rep who I worked with to join ever again. It is always someone different I speak with. I guess transparency and consistency is a gripe. The way I understand things is I pay a set amount twice a month for a set period of time to become debt free, but the settlements such as this one offer can change things and now I don't know where I stand in relation to time span of the program. Does this mean sooner or will it take longer since they paid half of the 1st settlement offer? I mean I gotta pay them back right? So how do I accumulate account funds to pay settlement offers and pay them back on top of things.

    It took 6 months to accumulate the half I paid so does this extend things dramatically? I am still not clear on how they make their profit if they are paying half of my settlement offers. Will I owe a lump sum to them in the end for the fees all along as well as any monies they paid to make the settlements happen? I haven't heard anything from the company that offered the settlement. I assume was met on our end. I would like something in writing from that company saying we are squared away. I mean I am getting notices from collections companies now and the debts keep climbing higher due to none monthly payments and the interest keeps increasing the debt too, on all accounts I am in debt to and I still am getting bills from the company that I assumed was being taken care of with the settlement offer that National offered to pay half of.

    Like no one has talked to them to settle or something. It seems odd that the company that I was told was one of the toughest to deal with was the first to offer a settlement and for over half of the debt owed, but I still got a bill from them recently in the mail. The others 6 months after joining the program have one by one been going to collections rather than settle apparently. I guess my confidence over time is wavering. I am choosing to make my monthly payments over food on my table and both my wife and I have been losing weight which can be looked as a good thing, but hungry isn't fun so I really hope this isn't a scam.

    It happened to my Mother years ago with a company that even had a building with lobby and offices here locally and looked all legit. It wasn't and after some time the place just up and disappeared with folks money and only paid partially on one of my Mother's accounts when they were supposed to be paying small amounts on several accounts and keeping a small monthly fee till all paid off.

    I used a company almost 20 years ago that worked in the same fashion without knowing about my mother's experience. I tried to find them, but cannot. They got the companies to accept a much smaller monthly amount and stopped the bills from coming and stopped the interest from increasing and with a very affordable monthly payment got everything paid and no other costs were owed since the debt consolidation company kept a small fee every month.

    I also got letters from the companies stating we were squared away with the debt one by one. I since have learned of my Mother's experience when I told her about my plight. National Debt works differently and makes no monthly payments, but rather wait till enough money is in account to make or agree on an offer while meanwhile the bills keep coming and the interest keeps climbing and late payments keep climbing and has me worried since this first settlement offer and how they are going about it. I owe a ton more now than I did when I started according to all my bill statements I receive every month and am now in multiple collections. Why would a company not try to settle on something, but rather send to collections which costs them money to settle? That worries me a lot.

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    Customer Service

    Reviewed Aug. 28, 2017

    Working on lowering my debt, and improving my credit. Loans increasing my financial concerns. The company recognizes that the customers' needs are important. My concern is that collection agencies continue to call even after notification that we are working with National Debt.

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    Reviewed Aug. 28, 2017

    National Debt Relief has been awesome, they have been helping me reduce and get rid of my debt and we are halfway there. They have helped me breathe a little bit better. I would recommend National Debt Relief to anyone who needs financial help.

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    Price

    Reviewed Aug. 28, 2017

    Don't do it. Not only does it cost you a monthly fee, but if your debt is eventually "forgiven" you must still pay tax on it as income. Ends up right back where you started. They don't tell you that. I would never do this again, nor would I ever run up a credit card debt again.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2017

    I haven't finished yet, so I can't give them a perfect score, but so far everything seems to be decent enough. The person I spoke with on the phone was polite and the CSR team is prompt with emails. Overall I am so far glad that I chose NDR to assist me.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 28, 2017

    I have a great fondness for National Debt Relief. They have helped me out of one big mess of credit card debt. They have been very helpful whenever I called them with concerns and have always called me to explain any new developments. I would highly recommend them to anyone!

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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