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National Debt Relief Reviews

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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 245 Reviews 48435 - 48635
    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Sept. 7, 2017

    When Michelle call me back and ask me how she can help, I understood there were here to help. My experience was pleasant and helpful. Michelle took me step by step and explain what to do when my credit will be impact to the end of the process and creditor.

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    StaffProcess

    Reviewed Sept. 7, 2017

    Glenn was great and very helpful. Process was quick and easy. I appreciate how fast the process was. I look forward to finishing the program asap. I will recommend your system to others pending everything works out. Regardless I will recommend Glenn. He was awesome.

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    Customer ServiceTransparency

    Reviewed Sept. 7, 2017

    This company works closely with the client and makes sure there are no misunderstandings. They have been very upfront with me and I appreciate it. They are easy to work with and stay in touch by phone to explain what they are doing and when they plan to do it.

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    Customer ServiceStaff

    Reviewed Sept. 7, 2017

    When I called today just to inquire about information, I was carrying a lot of stress on my shoulders not knowing what I should do. Charlie did an excellent job to reassure me that everything would be okay. He made some suggestions and I followed through with a great result. By the time I got off the phone I felt like I had a big weight lifted off my shoulders. I can have my debt paid off in 36 months! Excellent customer service with Charlie and Stephanie! Such a great experience and this is just the beginning! Thank you for a second chance and saving me from having to file bankruptcy!

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    StaffProcess

    Reviewed Sept. 7, 2017

    My credit card bills were alarming so I looked into relief help. I saw National Debt Relief on the internet and I had perfect dealing with their team. However, they’re a little slower in paying off the bills. They said my credit would get worse before it gets better. But right now it's worst. They dropped some of my credit cards because it was all paid off by one of my daughters. And, they add up all my debt but if it’s below $500, they couldn’t give me the lump sum. Overall, it's just a long process and they're taking too long to settle.

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    Customer ServiceTransparency

    Reviewed Sept. 7, 2017

    National Debt Relief was cut and dry as far as what was being told to me. There were some factors that the other companies could not explain to me directly, like costs, that I could not understand. We've been with NDR since February and setting up for their program was okay. We did that through phone calls, emails, and fax. NDR settled one account and they are working on some others. Some things do take a minute but I can understand. I looked through the statements and will call them to get a couple of questions answered. I want to make sure it is what they explained to me. Working with NDR has helped in not having the creditors calling my parents all the time. My parents are both sick and NDR has taken some weight off their shoulders to help them.

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    StaffTransparency

    Reviewed Sept. 7, 2017

    I was looking for ways in which I can consolidate my debt and I found National Debt Relief online. I did some research about it and realized this might be a good company for me to call. The team was extremely informative. One of the things they said to me was that they would consolidate my credit for really low and I understood the concept clearly because they explained to me how they were going to go about helping me relieve my debt.

    The company that NDR partnered with and actually assisted me in making a statement, has escrow accounts such that they can use that money to pay my creditors. They talked to a company to get me a loan to make those payments so that I can start rebuilding my credit at a faster rate for a faster time. I would definitely recommend National Debt Relief to a friend but in the end, each person has to decide if the company would be a good fit for them because it’s not an easy decision.

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    Customer ServiceStaff

    Reviewed Sept. 7, 2017

    National Debt Relief sounded on TV like I could call them about taking care of some of the debt that I owed so I called them. The team worked with me and they did good. They’re really friendly with a good attitude. They understood where I was coming from and what I was trying to do. They were always courteous and they would answer any questions that I had. They would call every time one of the payers that I owed was ready to settle. They took care of that for me and they'd ask me if I was okay with what they wanted and they'd say that I had enough money in my account to cover that. That happened two or three times. As a matter of fact, right now, I only owe two companies. That’s the Home Depot and Target. Three of them have been taken care of.

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    StaffProcess

    Reviewed Sept. 7, 2017

    I needed help with my situation so I gave National Debt Relief a call to see if they could help me. It's great dealing with their team and they're doing a lot of progress. They're very patient with me. They helped me out on a situation that I was stuck with. I couldn’t pay so they gave me a month or two and now I'm paying. They're still helping me and doing what they got to do for me. Everything’s running smooth and on schedule. The process has been going very lovely and a lot better than what I predicted. I sleep much better at night time knowing that NDR’s helping me. I recommended them to two more people from my job, and NDR has been helping them the same way they’ve been helping me. These people stand by their word.

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    Staff

    Reviewed Sept. 7, 2017

    I looked into relief help because of my situation and working with National Debt Relief has positively affected my life so far. When they started helping me, I've asked them questions and everything has gone smoothly.

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    Process

    Reviewed Sept. 7, 2017

    National Debt Relief is getting me out of debt. I paid off three to five already while they are still working on the others, doing all the negotiating with the creditors. It’ll be another year before I get through the program. Everything’s positive so far. And I’ve been getting great customer help. They’re prompt and they’ve been calling me before they do any arrangements or agreements. I had no issues and they’ve been perfect up to this point.

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    Staff

    Reviewed Sept. 7, 2017

    Whenever I did an inquiry with an issue I had, National Debt Relief gave me a decent way of knowing if it's a ball in their court or my court but more or less, they took care of it. They were responsive and extremely courteous and knowledgeable. The program is still in process and still have around two and a half years to be done with them, but so far, everything seems to do well. Overall, it's been a relieving and wonderful experience with NDR.

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    Customer Service

    Reviewed Sept. 6, 2017

    My experience with National Debt Relief was great customer service was nice. Within two years I was debt free. Thanks N.D.R. I would recommend anyone give this company a chance to get you back debt free. Thanks again for your help.

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    StaffProcessTransparency

    Reviewed Sept. 6, 2017

    Orion and Felicia were both very thorough in their explanation of the program. We had a full understanding of NDR protocol before starting the program. Very helpful in getting us started. We only hope there are no litigations in our future.

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    Customer Service

    Reviewed Sept. 6, 2017

    The most great debt relief! It took me three years to pay off my debts. After paying all my debts my credit returned to be good. National Debt Relief is safe, reliable and above all very good customer service. Thanks to National Debt Relief for your work and your help.

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    StaffProcess

    Reviewed Sept. 6, 2017

    Very professional and thorough. First impression was great. Looking forward to a healthy relationship during this process. The process was well detailed and all questions answered. I did a lot of research on the best debt relief business out there and from the professionalism I’m sure I have made the right choice.

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    Staff

    Reviewed Sept. 6, 2017

    NDR helped me a lot little by little to settle my debt. They are very supportive and always available if you have a question for anything regarding your debt. I would definitely recommend them to all person who wants to get out of their debt. Thank you???

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    StaffProcess

    Reviewed Sept. 6, 2017

    Great service, and friendly representatives? I have referred several people, can't wait until I pay off all my debt! They keep you updated how the process is going! I'm sorry I can't think you anything else to write but this is a great service, wouldn't mind recommending to anyone!!

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    Customer Service

    Reviewed Sept. 6, 2017

    Getting lots of calls but nothing from Debt Relief. Just threats from creditors. I have reached out three times and still hearing they are working on it. I'd like to see some type of action. How long does it take to negotiate? Need to find out how to access funds and do it myself I guess.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    My experience today was phenomenal on the phone with customer service. I love working with this company and very grateful they work well with me. Thank you National for working with me and I look forward to working with you more in the future.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    Great customer service. I have been very overwhelmed with bills lately, they fell very delinquent. David ** was very helpful and very patient with me. He was not done until I was done going over every account three times. Very nice man. Would recommend a friend to your company. I would recommend him. Great experience.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    Great customer service, very knowledgeable staff. I have high hopes for National Debt Relief, I know this is gonna be good for me. I can’t wait to get back on my feet again. The young man who helped me did very well covering all steps and making it sound like a great move.

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    Staff

    Reviewed Sept. 6, 2017

    My experience was informative. My questions were quickly answered and I greatly appreciated the help. The gentleman was respectful and carried himself professionally. Signing up was scary to begin with and talking to the employees made it easier to follow through with the program.

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    Customer Service

    Reviewed Sept. 6, 2017

    I've had to call a few times had some questions. Every time I call I get treated with respect which goes a long ways. So far everything that I was told had been correct. I'm very please with this decision. Hope everything goes as plan. Thanks.

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    Process

    Reviewed Sept. 6, 2017

    As of today, we have been very pleased with their services. Within the last nine months we have paid off 5 out of 10 of our creditors. As the process is long, the best advice I can give to someone is read their instructions & do as they instruct! It does work!!!

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    Price

    Reviewed Sept. 6, 2017

    We were with National Debt Relief program for 21 months, at which time they transferred us to Liberty Lending from whom they borrowed additional funds to speed the settling of accounts. All was good - until we received the new loan amount from Liberty with a 21% interest rate. When all is said and done I am not sure we have improved our circumstances - yes we had some immediate relief, but the total amount we will pay out is not less than when we started.

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    Staff

    Reviewed Sept. 6, 2017

    We were unsure about doing this, but National Debt Relief was so helpful and friendly. It relieved all of our fears. On top of that they more than kept their word and got great deals from our creditors. We couldn't be happier with what they achieved.

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    Staff

    Reviewed Sept. 6, 2017

    The people at National Debt had been helping to reduce my credit card debt and they did contact company. They keep me in post. I'm really pleased with it. I would do recommend to anyone who wants their credit card resolved.

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    Process

    Reviewed Sept. 6, 2017

    Abe was very helpful with walking me through the process and getting me set up! I'm beyond grateful and excited to get started on this new path of debt recovery. I will definitely recommend this company to anyone and everyone who asks about debt relief options.

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    Reviewed Sept. 6, 2017

    I am so glad to be able to start my journey to becoming debt free with NDR. I never in my life thought I would be in this situation but I am grateful that these services exist and that NDR is available to help. I am hoping I never have to use their services again and become debt free forever.

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    Verified purchase

    Reviewed Sept. 6, 2017

    Kudos to NDR for stopping the creditors from calling me and for negotiating substantial reductions in the debts owed. However, NDR fell down on the job in securing final settlement "paid in full" commitments from the creditors, especially Capital One. It took WAY too long -- almost 18 months(!) -- to get a settlement agreement out of Capital One! Also, NDR needs to demand and extract letters from each creditor that they have accepted the settlement amount as "payment in full! Thanks.

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    Staff

    Reviewed Sept. 6, 2017

    National Debt Relief has taken good care of me, and my pay day loans. My representative is accessible, and replies as soon as he is able to do so. I would

    Highly recommend National Debt Relief to anyone, trying to deal with, and ending pay day accumulation. They are highly professional, ethical, and interested in clients' needs and resolvements. As I said earlier, I would recommend them without hesitation.

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    StaffProcess

    Reviewed Sept. 6, 2017

    This is my first time working with a debt relief program and I feel as though I have been treated professionally and with respect so far. Because I am new to this, I know that I have a long way to go. I'm looking forward to becoming debt free down the road. Thanks.

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    Customer Service

    Reviewed Sept. 6, 2017

    National Debt Relief has been helpful in getting out of Debt. Always keeping me informed by text and via phone. Also always helping me when I have any questions. I would Recommend to anyone who is having debt problems and needs to get out of Debt.

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    Staff

    Reviewed Sept. 6, 2017

    I have nothing but praise for National Debt Relief - they are amazing. Truly helpful staff and a great program allowing us to get back on track. I can't thank them enough or recommend them more. They take care of everything and are always there for you. GREAT service and company!

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    Staff

    Reviewed Sept. 6, 2017

    This company helped me through some extremely hard times!!! They helped me pay off my debt without filing bankruptcy. The staff is extremely professional and encouraging!!! I appreciate everything that they have done to help me resolve my financial issues. I have two more to go but look forward to being financially debt free. Thank you.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 6, 2017

    I feel like there was little communication about progress on improvement. I emailed several times to my agent and didn't get much information in return. I feel like this was a waste of money and time trying to figure out if sending the credit reports in was helping. I would not recommend this agency.

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    Transparency

    Reviewed Sept. 6, 2017

    There was never any problems with my creditors calling or harassing me for any payments. Everything was clear and I understood all terms and policies. Everything went smooth, payments were taken out of my account as promised. My creditors were paid and there was some funds that was left over that was reimbursed back to me. I finished the program and there was not much that I needed to do. Just overall pleased and it worked for me just fine.

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    ProcessTransparency

    Reviewed Sept. 6, 2017

    My husband and I were looking at bankruptcy when this company popped up in my search. We researched it and decided to get more info from them. Menes ** explained everything thoroughly. The process is very easy, after of course the first hard step of admitting that you need help. We feel confident that with this company's help we will be able to be debt free within a few years.

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    Price

    Reviewed Sept. 6, 2017

    NDR did a great job settling our accounts. They are very helpful that is no doubt on that but it is not free and rocky along the way and pricey too but, in a short period of time compare to how many years you will pay your credit card debt yourself. They will do all the work for you and less stress. At the end, although it's stressful, everything will be settled and can start a fresh one. Thank you NDR for a job well done!

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    ProcessTransparency

    Reviewed Sept. 6, 2017

    Luis ** was a great and help and was able to explain everything to us in detail. Luis helped us feel like we made the right decision. The process so far has been fairly easy and this has relieved a lot of stress for my husband and I.

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    Reviewed Sept. 6, 2017

    I am very thankful I came across National Debt Relief! My husband and I were both working and still couldn't manage to pay the minimal balance on our credit cards. They took the stress off our shoulders and now we're able to breathe again and actually do things with our boys!! Thank you!

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    Staff

    Reviewed Sept. 6, 2017

    They settled my debts, worked with me when I couldn't pay and were always kind and understanding. I would recommend them to anyone who needs their debts cleared! They are such a great company to work with. I would use them time and again if I was stupid enough to put myself in that situation over and over.

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    StaffTransparency

    Reviewed Sept. 6, 2017

    They will contact you when offers are available. They do not contact you to give any updates so you will have to contact them. I was told that they deal with all major credit cards accounts but that was not the case. They did help me settle with 3 out 4 creditors.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    From the time I made the initial phone call to National Debt Relief, and spoke to Roy **, my anxiety levels started to decline. He was extremely professional and answered all my questions. If I didn't understand the answers, he clarified them in layman's terms.

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    Customer ServiceTransparency

    Reviewed Sept. 6, 2017

    Although I did get out of debt, I found National Debt Relief to lack communication with each other and to me. I also found myself dealing with legal issues on my own after they counseled me to stop payment on my accounts. Lesson learned.

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    Staff

    Reviewed Sept. 6, 2017

    I worked with Josh ** to apply for the program. I had trepidations about not being able to service my credit card debt. I didn't want to not "stick with it" but Josh was sensitive to my feelings and also really knew all the ins and outs that go with Debt settlement. He was patient with all my questions and though it took me about a month to make up my mind and pull the trigger, I never felt pressured once.

    I'm very impressed at the level of competence of NDR people and looking forward to paying off my cards in a timely fashion rather than going under, not being able to make payments (I've been current up to now but the handwriting was on the wall for the foreseeable future), and I'm really glad there's a company to help us out like this when we get in a jam. The relief of stress is amazing and well worth the fee I'll eventually pay.

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    Reviewed Sept. 6, 2017

    Signing up was a very thorough experience. Some crucial information was not highlighted but overall I have been pleased with the service and the ease of setting up the payment arrangements. Creditors stop calling after a while but know that your credit will be ruined for a long while and you will be taxed on the amount not paid through the settlement that NDR negotiates.

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    StaffProcess

    Reviewed Sept. 6, 2017

    My consultant with starting the process has been extremely helpful with answering my questions, and he was willing to work with me with my small income that I receive. My only qualm is that it takes 120-180 days to start losing the debt but it's better than being in debt for 15 years! I can be debt free in 3 years!

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    Staff

    Reviewed Sept. 6, 2017

    Great experience. I have no complaints. Both gentleman were extremely helpful and pleasant to work with. They worked around my work schedule and made sure I understood everything. Looking forward to getting this debt resolved! Thank you. I will definitely recommend.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    The representatives are friendly, professional and compassionate. I never feel embarrassed about my situation when I call. I trust that NDR will take care of my accounts fairly and expeditiously. I would highly recommend them to anyone in financial hardship situation.

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    Staff

    Reviewed Sept. 6, 2017

    I am a senior trying to handle some financial hardship. Change of job years back, medical expense and monthly expenses during these times. I heard a radio ad and called your number. Dashawn, Ryan and Christine tolerated all of my questions and provided very professional information and always on point with responses. Online processing was easy. Dashawn was the positive force in my decision that I needed the services you provide. 33 months with resolution is burden relief. We explored all options and the process. I asked many questions! I am hopeful that both Walmart and Chase will settle favorably in my case of hardship. Regards and thank you.

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    ProcessTransparency

    Reviewed Sept. 6, 2017

    My husband suddenly died and my income plummeted to 1/4 of what it had been. I was on a fixed income and plunged into financial hardship. I found NDR and it has been a personal relief to me. The program was explained to me with clarity and great detail. It's been almost a year and everything that I was told has been accurate. I was sued by one of my creditors and legal representation has been assigned to me and I am very grateful to have someone with legal skill fighting my battle. I have recommended NDR to friend who has joined the program and is equally pleased. I highly rate NDR and will continue to recommend it to others.

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    Customer ServiceStaffProcess

    Reviewed Sept. 6, 2017

    First phone call was very professional. When I was accepted, took me through whole process step by step while answering all my questions along the way. Very easy and friendly to speak to as well as reassuring. I did not feel judged at any time.

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    Customer Service

    Reviewed Sept. 6, 2017

    Spoke with a Manager who guaranteed he would send request items that day and do it. He guaranteed follow up the filing Wednesday and has never called back. Your business is the sort at customer service and integrity. I would like follow up as request. I would like to know what address my Attorney may send legal correspondence to.

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    Customer ServiceTransparency

    Reviewed Sept. 6, 2017

    We were sued by three different companies. National Debt Relief said that American Express would work with them. That did not happen and we ended up having to go to court. Then we were told that there was something else That they could've done. A little too late. We ended up paying a additional thousand dollars. Bad experience, Poor communication skills.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    They were great! They handled everything, no harassing phone calls. They settled everything's with the creditors and worked out a payment schedule with them. My debt was paid off early as well. Best decision I ever made. Debt free and very grateful!

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    Staff

    Reviewed Sept. 6, 2017

    I paid off a credit card and a small loan after my insurance payment dropped to a very low amount. They were always very helpful, I could never have done it without them. The payments were hard, but doable and I would use them again if I had to and will tell anyone I knew who was in the same situation.

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    Staff

    Reviewed Sept. 6, 2017

    The Team always informs me of when they have an offer, to settling the debt of a creditor, prior to making an offer, of acceptance, and I like that. However, they are still working on 2 of my creditors, yet. Most of them has been paid off, though. The payment plan, was a great plan for me to work with, when I was in the Relief Program. Just try it!

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    Staff

    Reviewed Sept. 6, 2017

    Eliminating my clients one by one speaks volumes, concerning a Team striving for our end goals. Our last encounter the client was stating that a certain amount of money will be extracted from my account, I talked to a Team Member who relieved my concerns, telling me that it was not coming out of my Bank Account but my Nat'l Debt Account.

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    Reviewed Sept. 6, 2017

    I would recommend this to anybody, they helped me bring down my debt down more than 50%, love it! I was living financially choked but thanks to National Debt Relief I can start living again, thanks National Debt Relief. You guys are the best.

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    Staff

    Reviewed Sept. 6, 2017

    I found working with National Debt Relief to be a very good experience. Everyone I spoke to was extremely friendly and seemed to go out of their way to assist with any problems I had. I would recommend their services.

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    Process

    Reviewed Sept. 6, 2017

    The program worked and I was told 'there may be tax implications'. I am still in battles with the IRS and when I asked for the details of my account I was given Completely unusable information. You need to let people know you can not give them the Exact Amounts Required. I would've been better off filing bankruptcy.

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    Customer ServiceTransparency

    Reviewed Sept. 6, 2017

    They made the process very clear and painless. Great customer service, great follow up. They always called to inform me of any changes, settlements and just to follow up and make sure everything is still manageable. I would definitely recommended this program to anyone really trying to get their finances settled and clean up their credit.

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    Reviewed Sept. 6, 2017

    Three years ago, NDR helped me realize there is a light at the end of the tunnel! By making bi-monthly payments, at the end of 3 years all creditors involved have been satisfied and that is a tremendous weight lifted off my shoulders! Thank you NDR!

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    StaffProcess

    Reviewed Sept. 6, 2017

    National Debt Relief made my debt reduction achievable. I was pleased with how easy it was to contact a representative throughout the process and how quickly my needs were responded to. What seemed impossible became a debt paid off in a little under two and one half years.

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    Process

    Reviewed Sept. 6, 2017

    I've been with this program for about 2 years and it has been a great experience. This program has helped me so much with clearing up my debt and have provided me with so much information. I am truly grateful for this program.

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    Customer ServiceTransparency

    Reviewed Sept. 6, 2017

    In a short period of time they have helped save me 2,300 dollars and great communication on keeping account information readily handy. And when calling in the customer service has been excellent!!! Thank you so much. I appreciate the hard work on my behalf.

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    Reviewed Sept. 6, 2017

    Just remember to open your eyes and read everything going in. Some things are harder to understand so ask a lot of questions. Would I do it again? Maybe but I hope I would be wiser this time around. Understand there are numerous fees that incur when handling the accounts.

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    Customer ServiceProcess

    Reviewed Sept. 6, 2017

    Two months after signing up and nothing has been done. This has been a slow process. When I call I am told they wait 90 days after signing up to step in. Meanwhile creditors and collections are calling me. No results two months later.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    National Debt Relief has done great work to help me get out of debt. I would recommend this company to all my friends and family. They have always gone above and beyond to help with any creditor issues that may have come up. Their customer service is absolutely amazing.

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    Reviewed Sept. 6, 2017

    It is nice to have the help organizing and paying off debts. I feel the help or service is somewhat slow in resolving the debts though (two debts resolved in four months). I do hope to see more accounts resolved soon!

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    Customer Service

    Reviewed Sept. 6, 2017

    Received the welcome call and was explained of what to expect during the process of the program. Got answers on my questions. Don't have much questions yet since I don't know what to expect when one goes through a debt relief program but I believe that all my questions were addressed at the moment.

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    Transparency

    Reviewed Sept. 6, 2017

    Was doing good with them until the payments were too high because of some medical bills. I went to the bank and borrowed the amount they said would pay off what I owed and sent to them thinking I'd have a lower payment and I do to the bank but instead of paying off the rest of what I owed in one lump sum, they kept making payments and taking their part out each month. So now when the money I borrowed is gone I'm still going to owe them a payment each month plus a bank payment. I have no way of doing this! If they had explained from the beginning that this would happen, I never would have borrowed the money!!!

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    Excellent and rapid service, Great customer service, Reasonable fees. Would highly recommend National Debt Relief to anyone who are seeking to get out of debt without affecting too much their credit rating. They have been very courteous, helpful and efficient of resolving our situation quicker than promised.

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    Customer Service

    Reviewed Sept. 6, 2017

    I am really hoping this was the best call to make with this financial dilemma I am in - everyone I have talked to has been great through this process. I really feel supported! Shout outs to... Chris **, Michael **, Shannon **.

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    Transparency

    Reviewed Sept. 6, 2017

    I love that you guys, but stop with the robocalls. It's rather annoying. Other than that thanks for being awesome and helping me clear my debt. I appreciate the time it took to set up what works best for me. And it's getting the job done. So I'm grateful for that. So thank you.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 6, 2017

    We were forced into an absolute awful position - Our business had taken a huge hit from the lousy economy - our personal credit scores are in toilet and no one would consider giving us a way out loan. So I took a chance with NDR. Extremely professional and quick response. Just one month into this program and have received numerous calls from creditors "trying to explain something to me".

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    PriceStaffProcess

    Reviewed Sept. 6, 2017

    Jordan ** and the rep that assisted me through this process were amazing. So helpful and patient. Made me see light at the end of the tunnel. This is a great service and I am feeling that I am able to get back on my feet and not stress month-to-month with insane interest rates.

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    Staff

    Reviewed Sept. 6, 2017

    Very good negotiations so far. Friendly people and helpful. Overall a very good experience during a very stressful financial time. I don't know if they will handle the next negotiation as well as the first, but if they do then I will not need to pay as much as was originally estimated. This would be great. Thank you.

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    StaffProcess

    Reviewed Sept. 6, 2017

    I cannot recall a more professional and knowledgeable service organization such as NDR. Their deep knowledge of consumer debt repair, their open, professional and courteous services, their attention to detail, their immediacy of handling issues that pop up and their confidence in handling all aspects of my plan all made for a successful graduation from the program in about half a year under projection. To say I was satisfied and would recommend them in a heartbeat is an understatement.

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    Customer Service

    Reviewed Sept. 6, 2017

    When I started, NDR seemed to be gung ho in getting my debt paid off for me. Now, I have only two more accounts left and haven't heard from them in months. When I inquire, I get the same scripted response. Makes for a feeling of very uneasiness.

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    StaffProcessTransparency

    Reviewed Sept. 6, 2017

    I was really nervous about committing to the program, but after speaking with Crystal **, she explained how everything worked and made me feel welcome to something I have sorely needed to do for a long time. I am looking forward to becoming debt free and am very happy about my decision.

    Updated on 04/04/2018: When I can't pay my credit card debt anymore, I was desperate to find the credit solution. I had to go with somebody and read all the reviews. I read good things about National Debt Relief and decided to go with them instead of Freedom Debt Relief. I started with National Debt Relief in August of last year. During the enrollment process, they asked me about my hardship and why I got into a situation I got into. Their timeline is usually 24 to 48 months depending on the deposits that I make and what they can resolve. They're very nice and they have been very good to me. They worked with me super easily no matter what. If I couldn't make a payment, they would defer it for me if I need them to.

    Anything that the negotiator can't get done themselves, they'll go and get a supervisor, and the supervisor will approve it so they're super flexible. Working with National Debt Relief has been a big relief and a lifesaver for me from paying almost a thousand dollars a month to half of that. They are the best choice for anybody that's going through credit card debt. I already tried to get friends to do it and they desperately need to. I told them NDR handles everything and there's no way to describe the weight that it takes off of you.

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    Reviewed Sept. 6, 2017

    They haven't done anything. They've only caused me more damage to my credit score. I could have paid it myself throughout the time/money I've wasted given to your company. I want to cancel and try to fix the damage that has been done. I should have never signed up with the company.

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    Staff

    Reviewed Sept. 6, 2017

    National Debt relief was so nice and easy to work with! They were so helpful and really understanding of my situation. Love working with them and so happy I found them! They touch base with me regularly and always make sure to let me know they were available for any questions I may have had. They keep me informed with my account at all times, and notify me immediately of any changes.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    I had a few problems at first, because I didn't understand how everything worked, but anytime I called (which was a lot) the people I talked to were very patient and answered all my questions. Could not have asked for nicer people.

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    Process

    Reviewed Sept. 6, 2017

    What they don't tell you is that the process of negotiating your credit cards for a settlement is something you can do on your own... This process doesn't save your credit at all and you'll walk out of it with credit that's ruined for the next 7 years and having paid them hundreds of dollars in fees. I finished the program and the employee told me "Well I hope next time you'll make better choices". Excuse me? The debt didn't even happen because of my choices but someone else who was involved with me but thanks for judging me anyway.

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    Reviewed Sept. 6, 2017

    I was skeptical at first. But when the accounts started because handled a huge wave a relief came over me. And the best part is I didn't have to continue to struggle with make the minimum payments anymore. This has been the best part for me and my family.

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    StaffProcess

    Reviewed Sept. 6, 2017

    I have been very happy with National Debt Relief, unfortunately I had to cancel the program, due to a financial setback. I can't believe I have paid down 6 creditors in 2 years, I would definitely recommend this program if you don't want to file bankruptcy and want to get out of debt... And all the team members have been so supportive and amazing. Good Job!

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 6, 2017

    I have been very happy with the program, with the exception of communication when I will be complete with it. I applied for the program 3 years ago, with the outlook of being complete in October 2017, and now they have yet to contact the last two creditors so I really have no idea when I will be done. When asked, they say they are working on it, however, one representative I spoke with said nothing had been done with these last two at all this year? I want to be done with this program and wish better communication would occur when you are getting to the end.

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    Reviewed Sept. 6, 2017

    I was scared at first but I am so glad I did this! I was able to pay off over $9000 in debt in a couple short years. If change happened they were extremely helpful in sorting out monthly payments. Would recommend this to a friend.

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    Customer Service

    Reviewed Sept. 6, 2017

    They were great to work with in the beginning and would work with you but it got to where is then they put that they had to have at least two weeks before you called in and needed to change payments and Seymour worried about or when they were going to get their money rather than still trying to help you out.

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    Customer ServiceProcessTransparency

    Reviewed Sept. 6, 2017

    I loved everything about this Company. The whole process was a easy and smooth. They explained everything thoroughly. Customer Service was top notch. Would definitely recommend. So glad I am debt free now. You will be happy you gave them a chance.

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    Price

    Reviewed Sept. 6, 2017

    Without National Debt Relief, there is no way I would have been able to resolve my financial issues. Thanks to their services, I am now able to currently in the process of repairing my credit. I was able to pay down my debt because they were able to negotiate settlements with my creditors that was affordable and fair. Thank you!

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    Reviewed Sept. 6, 2017

    National Debt Relief helped me pay my debt and I really appreciate it. The only complaint I have is that I was poor due to making payments. We literally could not eat and just had a baby. I asked to get my payments lowered for a couple of months so I could make it through maternity leave and was told I could not. At the end I looked at the money National Debt made off of me and was a little disappointed that they made so much. Other than that, I am glad I am now debt free.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    When I first called looking for information on how this worked, the person I talked to answered all my questions. He must have stayed on the phone with me close to an hour after I asked question after question. After 3 months I wished they would call or e-mail to let me know how things would be moving forward.

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    Staff

    Reviewed Sept. 6, 2017

    Very knowledgeable people to work with and they made it very easy to understand what I needed to do to better my financial situation. If I did have any questions they were easy to reach and they never made me feel like I was bothering them.

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    Process

    Reviewed Sept. 6, 2017

    National Debt did a great job guiding us through a tough process. They took care of us and helped us get back on our feet quickly. Their program is truly helpful and beneficial to those who will commit to it and follow through. We are thankful for National Debt Relief.

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    Staff

    Reviewed Sept. 6, 2017

    They were really helpful and I was able to get back on track with my bills and become debt free. The service was excellent and they really try to work with you on making sure you can handle the payments.

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    Customer Service

    Reviewed Sept. 6, 2017

    Nothing short of great customer service and support. They've done everything they said they'd do when signing up. We're about to begin our 2nd of 3 years paying off debt and my credit score is already rising. I would recommend using NDR over anyone else.

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    StaffProcess

    Reviewed Sept. 6, 2017

    I have had interaction with 2 people from your company - both were extremely professional. They answered all of our questions. This program almost seems too good to be true. So now time will tell. If it all works out like we have been told it should, I will definitely recommend your company to others.

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    Customer Service

    Reviewed Sept. 6, 2017

    National Debt Relief has really helped me reduce a lot of my debt in the last year, especially during difficult times in my life. They have helped me resolve $6,000 of my debt in less than a year! I value their customer service and the business! Thank you so much National Debt Relief!

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    Customer ServiceStaffProcess

    Reviewed Sept. 6, 2017

    Good support from Customer Service working with questions and issues with transition. Kind supportive personnel. Easy to make adjustments and understand long term process. Transition for me is 90 days for all creditors and various levels of contact. National Debt provided excellent verbiage for responding to creditors.

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    Reviewed Sept. 6, 2017

    My debt was paid off in less than a year. I put my faith in National Debt Relief and they held up their end of the deal. Easy to set up and make the payments. It did not take long to start building my credit back up once everything was paid off. I wish I had done this sooner.

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    Customer Service

    Reviewed Sept. 6, 2017

    National Debt Relief has excellent customer service and is a easy and confidential way to get out of debt. I started with 28 accounts and now I am down to 6. Started in October 2014 and now I am on my way to being debt free. If I had not added accounts I would be finished now but completely satisfied.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    National Debt Relief was amazing!!! National Debt Relief is quick to respond to any inquiry or concern you may have and always keeps you aware of what's happening with your case. Staff are extremely helpful. THANK YOU NATIONAL DEBT RELIEF!

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    Staff

    Reviewed Sept. 6, 2017

    Our experience was awesome! We were overwhelmed at the time we did our research on getting help. National Debt Relief had great ratings. We always felt like we mattered and they were so willing to help us anytime we had questions or concerns. 100% recommend.

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    Reviewed Sept. 6, 2017

    My personal experience has all been positive. NDR is trying to help me relieve my credit card debt, so I can move forward. I have not yet completed the program, however, I am on a payment program that works with my budget.

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    Reviewed Sept. 6, 2017

    National Debt Relief has been a huge help to me. They gathered ALL of my debt and helped me with contacting the companies and getting settlements and didn't have to lift a finger. My credit score has gone up and we aren't even done yet. Amazing!

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    Staff

    Reviewed Sept. 6, 2017

    I have been more than satisfied with NDR. They are always available for any questions I have had and have always treated me with the utmost respect and kindness. The only thing I was not prepared for was when I had my taxes done. I did not realize I would have to pay the tax on the monies that were adjusted off my debt.

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    Customer Service

    Reviewed Sept. 6, 2017

    So far I have been very pleased with what they have accomplished. Would like to see some of the smaller accounts taken care of. Otherwise I am happy with they have done so far. No more stress and phone is not ringing off the wall. Am thankful I found this.

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    Customer Service

    Reviewed Sept. 6, 2017

    I was very pleased with my experience of National Debt Relief. Not only did they keep my creditors phone calls at bay, they also worked with me on my payment schedules as I needed to use part of the money I had in escrow on a couple different occasions. In the end my debt was reduced by about half!

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    Customer Service

    Reviewed Sept. 6, 2017

    Customer Service is great; however, my bills keep going up because of the interest; I was told at the time of enrollment, that settlements would start at in three months, and I was just informed that it's more like seven months, and the calls and emails from creditors are hard.

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    Process

    Reviewed Sept. 6, 2017

    You guys dumped me out of the program with zero instructions on how to resolve the last part of my debt and told me nothing about taxes. A heads up on those would have been helpful. Instead I got hit with a $3k back taxes bill.

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    Customer ServiceProcess

    Reviewed Sept. 6, 2017

    Very easy to work with. Customer service is above par. They break it down to where it's easily understood. And, it's all done in one day. By far the best is the mental relief knowing that there is help and there is someone who understands all situations. This program is a positive turning point.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    Things have gone well, but don't like the unexpected phone calls when you need more money on top of what is paid each month. Like how, when you call you get an advisor right away and questions are always answered. Everyone friendly, credit score is improving and nice not having to do any work.

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    StaffProcess

    Reviewed Sept. 6, 2017

    At first it was rough, but the support from the program was great, the people that work for National Debt Relief were always there for me and answered all of my questions and concerns whenever I had any. This is a great program and was a big help.

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    Reviewed Sept. 6, 2017

    National Debt Relief handled two credit cards for me. One was handled as they promised. I paid roughly 13,000 to Chase bank to settle debt. The other card was not handled correctly. I was promised this balance was forgiven. NDR took their fees, BUT Chase did not forgive the debt. I had to represent myself with Chase and settle it. To this date NDR has not refunded my fees (approximately 900.00).

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    StaffProcess

    Reviewed Sept. 6, 2017

    The workers are welcoming and helpful. The whole process is nerve wracking to say the least. The representatives were wonderful and took the time I needed to sort this all out. I'm still early in the process but it is already such a relief to have NDR on my side.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    Effective financial recovery planning that worked as scheduled. Excellent customer service and friendly. I was able to pay off my debt in 3 years, with lower monthly payments. This saved me from bankruptcy. Highly recommended for anyone struggling to pay bills.

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    Reviewed Sept. 6, 2017

    The National Debt Relief experience allowed us to reorganize our overall finances in order to restructure our debt to fit our current budget. We were able to accomplish this goal without the need to file any form of bankruptcy. Thanks again.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 6, 2017

    The instructions were explained in a clear and concise manner. All communications were completed in a prompt and timely method. The representatives of NDR were friendly and professional. I would recommend NDR to a friend. I am confident that future contact with NDR will run as smooth.

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    Staff

    Reviewed Sept. 6, 2017

    Working with NDR has been such a great and are so wonderful in helping in such a stressful situation. In speaking with they were a combination of professional and comforting. I would highly recommend them. Thank you NDR. You have helped me when I was beyond stressed.

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    Reviewed Sept. 6, 2017

    Months after I graduated from the program I was served at my home by Bank of America who sued me and won because they told the judge that I had signed a settlement with them through National Debt Relief. I had actually refused this agreement because it was not good, and now NDR can't provide me with any paperwork proving this because I am no longer in the program. So they created this problem for me, and now tell me I am on my own to fight it. I am waiting to hear back from Bank of America as they seem more willing to help.

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    Customer Service

    Reviewed Sept. 6, 2017

    Everything seems to be working good. Only several calls from creditors. National has been very helpful with lowering my debts. Their fees can sometimes interfere with monthly payments that may cause some problems with your creditors. Overall, they do get the job done.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    Everyone was informative and helpful. Knowledgeable, I felt at ease with them and their expertise. Timely with response back. I would recommend this service to anyone that is struggling with debt as an option before filing bankruptcy. A plus with my interaction with all of their employees.

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    Staff

    Reviewed Sept. 6, 2017

    Very knowledgeable and informative. Great experience. I appreciate all the help from Salvatore ** and Evelyn. They answered all my questions... I hope to have this paid off in a timely manner with their help. I would tell anyone that this is the way to go. One bill versus many different is much better.

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    Customer Service

    Reviewed Sept. 6, 2017

    With the help of NDR, I'm slowly regaining my life back without thinking of my creditors. In 3 years I will be debt free. Every time I receive mails from collectors I just email to NDR and they will take care of the rest. I'm confident that they always negotiate well in my behalf.

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    Reviewed Sept. 6, 2017

    I have been extremely happy with services provided by NDR. With several debts that had accrued over the years I was having a rough time paying them off. As a small business, through the help of NDR, they worked with me to negotiate a lower payoff.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    So far my experience with National Debt Relief has gone very well. They respond quickly to any questions/concerns, and they have helped me lower my debt tremendously in a little less than a year so far! Marvin ** is one awesome representative that is always there to help me! I really appreciate him!

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    Reviewed Sept. 6, 2017

    The point of this company is to help you consolidate your debts. While that is a positive it can affect your credit score negatively. In my case I paid all my credit cards on time but between four credit cards my payment was $400 a month. It because difficult and I reached out to National Debt Relief. They stated that they could get my payments consolidated into one payment and the amounts due to the creditors reduced. It sounded good. I ended up only paying $20 less a month. I also had to pay them for their services. They said in order to negotiate I had to be in a hardship. So I paid to their account and didnt pay my credit cards. I ended up with 4 charge offs on my credit report. 2 credit card companies settled on a lower amount. One took me to court for the full amount and the fourth one still has a balance but they are no longer pursuing.

    I removed myself from the program. The charge offs stay on my credit report which will not allow me to get approved for anything until my statutes of limitation have passed. If I wasn't young and naive I wouldve never joined this company. I could have called the credit card companies myself and negotiated instead of paying this company to do it. I also wouldnt have ended up with charge offs on my account. If you want to consolidate your debts then choose this company. But if you care about your credit score then don't.

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    Reviewed Sept. 6, 2017

    I had over 20k in credit card debt. Due to some circumstances I was not able to maintain the minimum payments. I worked with National Debt Relief and they were able to settle my payments and negotiate terms that were good for all parties. I would recommend them to anyone that is in credit card debt and needs assistance.

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    Staff

    Reviewed Sept. 6, 2017

    I admit that I was nervous and skeptical about using any debt relief program. I was happily surprised by the kindness and understanding of the folks I spoke to at NDR and would certainly recommend NDR to a friend. I am so looking forward to being out of debt in 51 months, or sooner!

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    Reviewed Sept. 6, 2017

    I thought the creditors were notified by your company that we are in your program but I was told by several creditors that we would have never got summons if they were told in advance. I'm not sure how this issue will be fixed. So I have a outside person working on this now. I'm really having 2nd thought about the program. I'm really just thinking Bankruptcy at this point.

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    Staff

    Reviewed Sept. 6, 2017

    National Debt Relief was very helpful in helping me solve my debt. They are very accurate and fast. I would definitely recommend them to my friends and family. I was gone for Basic Training and AIT for the Army and even during that time they were patient and helpful in helping me solve my debt issue. I value and appreciate them a lot.

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    Reviewed Sept. 6, 2017

    After 6 months in the program, I am getting some results, which is earlier than I expected. You did a great job negotiating with Citi Bank, I am definitely impressed so far and we will recommend this company for this needed service...

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    Customer Service

    Reviewed Sept. 6, 2017

    I've only been enrolled for two months, and so far I am please with my results. Thanks Debt Relief for making my life easy and stress less. I do not receive any phone calls from my debtors, which is great.

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    Staff

    Reviewed Sept. 6, 2017

    I only have a few months of membership with National Debt Relief. I can say that I have been treated with courtesy and professionalism. The program is progressing according to the contract. Also the staff is very flexible adjusting to the economic situations of each one. I recommend this program to anyone who has a large debt to pay.

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    StaffProcess

    Reviewed Sept. 6, 2017

    Parker was extremely helpful in helping us to establish a plan that works for us and to hopefully get us back on track. The entire process went very smoothly and everyone we have spoken to so far has been very friendly.

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    PriceProcess

    Reviewed Sept. 6, 2017

    I used National Debt Relief to assist me in getting rid of my debt as fast as possible. The program fees are very expensive. Their process is very slow. Towards the end of the program, I asked to pay off my remaining balance with them and was given an incorrect amount. At the time, I was not aware that the amount was incorrect. It took them 5 months to come back to let me know that they forgot to add their fee to the pay off amount. I don't fault anyone for charging a fee for a service, however, I do have an issue with waiting until 5 months after I thought everything was done and settled to be hit with another $2,000. I entered the program because I didn't have the money to pay all of my debt.

    I was put in a bind to pay this surprise fee 5 months later. In addition, not all of my debt was taken care of. In the end, I managed to negotiate better settlements with my remaining creditors on my own. I would recommend contacting your creditors to try and work out a negotiation or settlement before you go to a company like this. Companies like NDR advertise that they'll negotiate your debt down, what they don't advertise is that you'll pay an exorbitant fee to do so. In the end, you only save a fraction of what you would if you were to do this on your own.

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    Transparency

    Reviewed Sept. 6, 2017

    So far it is OK but I think there may be funds available to try to clear some of the debt, knowingly some companies may debate as to accept the offers. I’m confident that everything will work out, I'm very appreciative of your company to take me in and try to resolve my economic problem. Thanks so much.

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    Reviewed Sept. 6, 2017

    The credit increase... the amount of time it took to pay off the cards right away. Less stress from it. Started getting credit offers again. Really enjoyed the experience of National Debt Relief. I would recommend this to my friends and family with credit trouble.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 6, 2017

    I was very happy with my experience. I felt like it was a lot of time on the phone, but I am hoping the end result will be worth the minutes! Kester was AMAZING! He explained things without making us feel judged or stupid. He won me over with his use of God bless when he ended our conversations.

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    Process

    Reviewed Sept. 6, 2017

    I just began the process, but so far the reps have been absolutely helpful. I hope that throughout this embarrassing process it all goes well and I can have some peace of mind and pay everything off. Thank you.

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    Staff

    Reviewed Sept. 6, 2017

    I have had a great experience with NDR! They are always there to listen to my concerns and help me with any issues I may be having. They do their best to make accommodations that go along with your plan to become debt free. If you are in debt and need a way out, National Debt Relief is the way to go!!

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 6, 2017

    I am somewhat satisfied with the experience. The employees are always very courteous and I am satisfied that NDR has reached an agreement to reduce my debt. What I don't like is that every time I call, I am always being asked to give my social security number as proof of who I am and having to give this information on the phone is uncomfortable. The other problem that I have is that I continue to get collection letters every month from the collection agency even though this process has been in the works for over a year.

    NDR has full access to my bank account and the bi-weekly payments are always available to them. In as much as I was informed that an agreement was reached, the letters I receive tell me that I still owe the full amount. This part of the process makes me uncomfortable. I feel very strongly that if an agreement has been reached on my behalf, then why I am still receiving collection letters advising me of the full amount of my debt? I am very confused about that. When I called NDR, the explanation I received was that until the agreed amount is paid in full I will continue to receive such letters. I guess I will continue to be stressed about my debt until I can complete the payments.

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    Staff

    Reviewed Sept. 6, 2017

    Efficiency and thorough and courteous. And I would definitely recommend you. Your company is helping in my time of need. I consider this a light in a dark tunnel. I am able to breathe a sigh of relief to my situation. I want to thank you from the bottom of my heart.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    So far good. If I have any questions they are very informative. I have not received any phone calls from my creditors after I informed them that I enrolled in National Debt Relief. All my creditors are aware of the work National Debt Relief does and have no questions for me.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    Very considerate! Respectful of my time and did a great job of describing and explaining any questions or concerns I had or didn't understand at this time. I like the email option of having the information handy rather than having to write it down.

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    Reviewed Sept. 6, 2017

    I have been pleased. I dont like being asked to increase my contribution to total amount paid every time I contact them. If I am attempting to pay off my debt, on a fixed income, then why think I have increased my income?

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    National Debt Relief helped me to get out of some crushing debt. Whenever I called with a question or request, every person I spoke with was friendly and extremely helpful. The payment arrangement made for me was manageable and I was able to get out of debt faster than if I had tried it on my own. I would definitely recommend this company to a friend.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 6, 2017

    They were very helpful and always answered my questions with a very nice attitude. I felt relieved after I contacted them and they explained in detail their payment process. I highly recommend National Debt Relief to those who need to pay their debts and are having a difficult time doing so.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    National Debt Relief has been professional and helpful, great and easy to deal with. The customer service very nice and caring. I am very comfortable with results. Thank you. All contacts with staff has been very good.

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    Moriah increased rating by 1 star.
    Customer ServiceStaffProcess
    After a positive interaction with National Debt Relief, Moriah increased their star rating.

    Reviewed Sept. 6, 2017

    Had a great experience when I called to find out more information on the program. I ended up starting the program and felt very confident. After I got everything started, I didn't get a follow-up call or anything. They did say call if I needed anything, but I feel like they should reach out every so often so I know what's going on.

    Updated on October 7, 2018:

    I had recently gone through a divorce and I accumulated a lot of debt which I was trying to get through. When I went online and looked at different reviews for different options, it seemed like everybody that used National Debt Relief had good experiences. The enrollment was easy and they were able to get me set up with everything. National Debt Relief is now working on lowering my overall balances on my credit cards.

    Everything is going well and I'm happy with everything right now. Everyone that I spoke to, even when I call for a general question, has also been really nice and helpful. They asked a few questions such as what my income was and what are the bills that I pay, and they came up with a plan based on those. My payment plan works out really well, so my payment is very flexible with what I'm already paying. I only have one payment and it goes towards everything. My life is a lot less stressful since I don't have to worry about different creditors. I would recommend National Debt Relief to people who feel like they need help with the debt they have.

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    StaffProcessTransparency

    Reviewed Sept. 6, 2017

    Adam was great and explained the entire process, and effects in detail. He made sure I understood what was being offered and what I was agreeing to. Overall, great service by all parties involved. If everything goes according to plan, this will have been an excellent decision. Thanks!

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    Reviewed Sept. 6, 2017

    NDR helped me get out of my credit card debt just as they said they would. The path to becoming debt free was pretty smooth. I did not have to worry about the details. They handled everything. Thank You National Debt Relief.

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    PriceStaff

    Reviewed Sept. 6, 2017

    The staff was professional and very helpful. I had to make a few changes during my experience and the staff went out of their way to meet my needs. The only part of the process that was less than desirable was the cost. The extra charges and fees almost equaled the amount of debt that was marked off the account. So, I ended up paying the amount to NDR and then paying taxes on the amount.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    They were always professional and helpful when called and all questions were always answered quickly. As far as the debt negotiations did a great job. Had issues with one of my accounts of numerous phone calls and handled it with ease. I Thank you for all you did for me.

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    Price

    Reviewed Sept. 6, 2017

    NDR is very expensive; sky high service fee. We all try hard to build trust fund. Yet, the biggest main priority is to ensure that the 25% fee is accounted for first before credit resolution. They could at least pro rate the settlement fee instead of taking the lump chunk whenever there is $ in the trust fund. I have two accounts settled; however I was very disappointed with one of the settled @ 74% and the other was more like a payment plan with no cost saving. For this particular reason, I have pull four accounts from the program and went with another organization.

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    Customer Service

    Reviewed Sept. 6, 2017

    They have done what they told me they would do. Only complaint I have had is the constant calling during the day when there is a settlement. Can't always answer my cell phone. I have asked them several times to only email during the day but I guess they cannot.

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    Reviewed Sept. 6, 2017

    So far, so good, but it's only been 4 months, ($1536) I have done what was expected of me and forwarded all of my Collection/Past Due notices to them. And have kept in touch by way of E-mail. It may be too early to give a full evaluation as of yet. Nevertheless I am happy with their service thus far. Went from $900 to $512 a month, with a 3 year, 9 month plan to resolve my credit debt.

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    StaffProcess

    Reviewed Sept. 6, 2017

    Very well informed and made sure I understood how the process would take place. Everyone I spoke to was very professional and knowledgeable. I can't wait to write a huge glowing review after I become debt free! I was made to feel comfortable and at ease. Starting with the first agent, Gilbert ** when I reached out to NDR. He was very thorough and made sure I understood how NDR works before I made the decision to sign up. The other two agents were equally helpful and informative. The staff at NDR is doing a great job hiring professional people.

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    StaffProcess

    Reviewed Sept. 6, 2017

    Great experience working with Rib! He was thorough and very attentive to our needs. He made the process easier and less stressful than having to deal with the creditors directly. National Debt Relief was highly recommended to me by a few people and all of the reviews online were five stars.

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    Customer Service

    Reviewed Sept. 6, 2017

    So far, since I've signed my paperwork, I haven't heard anything about how my accounts are doing. I have letters and phone calls from creditors every single day. I wish someone would call me to tell me what's going on with my accounts. Where is my money going??

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    Reviewed Sept. 6, 2017

    DON'T get wrapped up with this!!! We ended up paying just as much as we would have if we just paid off the debt. We received a notice from the IRS that we owed $5000 in taxes from this program that we were not warned about!! We also were not told how the monthly payments are not made on the debt. Huge mistake!

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    I had a great experience with everyone I spoke to. Very friendly very patient. I would high recommend National Relief to my friends, family and colleagues. I am very confident that National Debt Relief will help me with all of my debt issues and concerns. I feel I am in great hands with National Debt Relief. Thank you.

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    ProcessTransparency

    Reviewed Sept. 6, 2017

    National Debt Relief was very helpful. They walked me through the entire process in a very friendly manner. I would highly recommend them. They have helped me to recover financially. Once you have agreed to the terms they handle everything for you.

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    Staff

    Reviewed Sept. 6, 2017

    The staff at National Debt Relief were so helpful and informative in approving my program and setting up my account. Very pleased thus far. This has been a tremendous relief to me. I was very worried about paying my bills. I recommend them to anyone having debt problems.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    My agent was up to mark and elaborated on all questions asked. He had utmost patience while we were on call and full on knowledge of all policies. He also gave me suggestions on how to be debt free soon.

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    Nadirah increased rating by 2 stars.
    Customer Service
    After a positive interaction with National Debt Relief, Nadirah increased their star rating on Jan. 19, 2018.

    Updated review: Jan. 19, 2018

    I am quite happy that one of my debts have been resolved, sooner than I expected. I am looking forward to my continued partnership with National Debt Relief in my journey to no longer being overpowered by debt. National Debt Relief have been professional in their approach to providing me with assistance. I would recommend them to someone else.

    Original Review: Sept. 6, 2017

    I am new to NDR. So far, my experience has been satisfactory. They have been patient with my slow response to requested information. It was hard to see how I could do without my cards. However, I am beginning to see the light.

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    Staff

    Reviewed Sept. 6, 2017

    I can't thank you enough for everything y'all have done for me. Your team and company are great and go far and beyond to help those who need to get out of debt. The effort your company puts in to make their clients happy is second to none. Again thank you for everything.

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    PriceStaff

    Reviewed Sept. 6, 2017

    They are very professional. Michael ** is the person who help me with all processes. It was the best decision. National Debt Relief helps me believe in my better future. After so many months of stress to pay my credit cards where I pay only the interest They help me and now I have only one payment. Thank you!!!

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    StaffTransparency

    Reviewed Sept. 6, 2017

    I loved working with National Debt Relief, the staff/counselors were great. They really helped me through a difficult time and after three years, my credit is back up in the high "good" category. Everything is explained in detail and the counselors made sure I understood everything before signing up. I would definitely recommend.

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    Transparency

    Reviewed Sept. 6, 2017

    The lack of contact since signing the contract is really disappointing. I have not gotten any updates from a person about the status of my account. This is not what I expected given I was treated so well when I was signing on. I hope this changes.

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 6, 2017

    When I joined the program, I was $70,000 in debt and struggling to keep it all afloat. Today I am debt free and it was settled for around $32,000 (not including NDR's fees). The person who walked me through the program was really great and I wish I could have stayed in contact with them. However you don't keep one counselor throughout the entire experience. When you call in, you will get a customer service rep (some are better than others). My credit score took a major hit but now has rebounded to the mid 700s. The length of my program was about 4 years which required a true commitment. Overall the experience was a positive one and I would recommend to anyone who finds themselves in need like I was.

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    Reviewed Sept. 6, 2017

    I'm still keeping my faith in NDR. I'm waiting for NDR to start helping with my bills. I started paying back in July, it is now September and I haven't received anything about any account. I would gladly change my rating once I start having a "Experience ".

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    Staff

    Reviewed Sept. 6, 2017

    They do what they say they will, no unexpected events so far... I have been with them for about a year and they have relieved me of a lot of burden from my shoulders and have helped me restart my life.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 6, 2017

    I am thankful for National Debt Relief settling my credit card debt. They got a settlement fast and they were able to clear that debt as soon as they could. They are definitely a lot of helping when I contact them whether it's a phone call or a email. I am concerned because I see no action taken for my biggest debt and it's making me question whether to stay enrolled or not. I get many mail from Ford Credit and it doesn't seem like there's anything being done. That is a little feedback from my experience, thank you National Debt Relief!

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    Reviewed Sept. 6, 2017

    It was so easy getting set up with services and it has been a laid back process! I haven't gotten to the point that they are negotiating with creditors but they gave me all of the appropriate information to switch my contact information so I wouldn't be "hounded" by my creditors.

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    Reviewed Sept. 6, 2017

    Paid off all our credit cards & paid back about 50% of what was owed. It gave us poor credit rating, but our credit would have been just as bad if not worse! The monthly pay back rates was easy to handle.

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    Transparency

    Reviewed Sept. 6, 2017

    Given my current income, I knew that it would take a long time to clear out my debt, so it was a blessing to see that NDR was able to negotiate substantial settlements with my debtors. The only reason I canceled my policy was due to a decrease in income which made debt consolidation impossible and bankruptcy necessary. But, if I ever needed this type of help again, I would definitely turn to NDR.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    Anytime I've had a question about anything I've received a very quick response. Everyone has been so nice and helpful. I'm very thankful for the help of National Debt Relief. They have made a way for us to become debt free in a reasonable amount of time. I would recommend National Debt Relief to anyone needing help with their debts.

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    Staff

    Reviewed Sept. 6, 2017

    When we started this program we were at the end of our rope! We called hoping for a real solution to our debt problem. So far we have been pleased with the services we have received. Their hard work with these creditors has helped us have peace of mind. Thank you!

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    I highly encourage anyone who is in debt to work through National Debt Relief. They have taken SO MUCH pressure off of me. :-) My life is so much better knowing that I will be debt in about a year. The phone calls have stopped. I can keep track of my accounts and how they are being paid off. And the staff keeps in touch while they advocate for me.

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    Reviewed Sept. 6, 2017

    I was not sure about your program when I signed up, but since then I have recommended the program to several friends. Thanks so much for all you do! And keep up the great work helping us all get out from under the credit card companies spell.

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    Customer ServiceTransparency

    Reviewed Sept. 6, 2017

    So far so good. Have only started with the program a couple months ago. Paperwork is easy and they walk you through every step. It's easy to have your payment plan changed by just a phone call. They are great with communication.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    So far so good! Debt going down. I am About half way through program. Everyone I have talked with has been very helpful and polite. I would definitely recommend them to anyone who is struggling with debt. They have been able to answer all of my questions and have worked hard to get my accounts settled. I have been very pleased with the service I have received so far.

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    Staff

    Reviewed Sept. 6, 2017

    I have not felt so stress-free in decades and they have helped me tremendously. I started a few months ago and now I'm trying to get back on my feet and I am extremely lucky to have found National Debt Relief along the way. I would definitely recommend it.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    Been with them over a year. Every dealing with customer service has been excellent. So far, I don't think it could have gone any smoother. Ramzy has been the selling point for us. Any questions we refer to him and he is always the most professional. Your service is much appreciated.

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    Reviewed Sept. 6, 2017

    National Debt Relief is doing well with all my accounts and with contacting the company and helping me settle the accounts for less than the amount owed. I would only like for them to settle much faster and end the program quicker but I understand that's my own amount owed that determines the end date.

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    Price

    Reviewed Sept. 6, 2017

    Although the website and follow up is good, they do not tell you clearly that they charge a fee of 20% of any settlement offer. So if you owe $40k, and the settlement is for $20k, they will charge you $4000. If your credit bills total $40k, you will pay these guys 20% of 20k. Which is $4k. I felt this was a very high charge and canceled everything. They do not tell you that the credit company will send you a 1099 and that you will pay taxes on the credit charges waived. There is a better plan, cheaper by far, and that does not ruin your credit, at CCC.

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    PriceProcess

    Reviewed Sept. 6, 2017

    I originally signed up with NDR to find some help in managing my CC debt. Circumstances wouldn't provide that I continued on in the program. To my extreme dismay I wasn't able to receive any help, and due to the fees they charge I not only didn't settle any debt I obtained more on top of it. Seriously disappointed in this company.

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    StaffTransparency

    Reviewed Sept. 6, 2017

    Your staff are easy to talk to and they were respectful to my elderly mother... Especially Ms. **. She explained everything twice so that we understood what my mum had to sign. They didn't judge or make us feel like crap... And yes I would refer you to a friend.

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    Reviewed Sept. 6, 2017

    Been a client a little under a year and we've already started settling my debt. Such a refreshing feeling having someone back you up. I highly recommend National Debt Relief for anyone that is looking for a way to get some freedom back in their life!

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    Customer Service

    Reviewed Sept. 6, 2017

    I had a restructuring at work and made less money and fell behind on my credit cards. Called National Debt Relief, they asked me some questions said they could help me. Set me up a program, sent info to my email electronically signed. Payments were taken directly from my bank account bi-weekly. I chose the 15th and 30th, but if you ran into problems you call and they work with. Did everything they said in the time I was told. At the end you start with a clean slate. I would do it again but hopefully won't have to.

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    Customer ServiceStaffProcess

    Reviewed Sept. 6, 2017

    NDR has been nothing but professional and courteous at all times. When I started they were very efficient at Client On Boarding and getting all the contracts and paperwork processed. They have been very timely and efficient in EFT the monthly payment from us. We had three credit cards that they took over the negotiations for and have completed one of these about six months ago... Since then we have heard nothing. Not sure why they haven't completed the process with the other two creditors. We would like to get these completed so the calls would stop. We would also like to know the end game of when the monthly charges will end.

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    StaffProcessTransparency

    Reviewed Sept. 6, 2017

    My counselor has been awesome. He explained everything in depth and always answered my questions. Everything they explained would happen has happened so I was prepared for it. I am just so relieved that I was able to do this program instead of claiming bankruptcy. Thanks a lot.

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    Process

    Reviewed Sept. 6, 2017

    This process takes too long. I haven't heard anything from them since I signed up. They take too long to contact your creditors to negotiate and settle debt. Seems like you are making payments to them and fees are being taken out each month but no work is being done. I'm not happy with this program thus far.

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    Reviewed Sept. 6, 2017

    I was able to get out of debt in 14 months. But I later had to use Lexington law because National Debt Relief was unable to resolve a debt which had been charged off but still needed to be paid off to get my credit report to be accurately reflected. Overall my experience with National Debt Relief was a good one and I achieved my goal fairly quickly. I would recommend them.

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    Customer ServiceStaff

    Reviewed Sept. 6, 2017

    Everybody I have spoken with during my enrollment have been very helpful and friendly. Talking with everyone over a two day period was a pleasure. Answering all my questions to my satisfaction. They made me feel like I can see light at the end of the tunnel.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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