National Debt Relief Reviews
Our editorial standards
- Our editorial team reviews and fact-checks all content before it’s published.
- We rely on expert input and trusted sources to verify our articles.
- All articles published must meet our editorial standards and independence policy.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
+2 more
About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
Filter by Rating
- (51,549)
- (5,572)
- (1,370)
- (601)
- (517)
Popular Mentions
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed May 18, 2018
Everyone that I’ve spoke with has been so courteous and helpful. They know what they’re talking about and they helped to get me approved very fast. I’m so happy that I’m finally getting my debt in check and the lower monthly payments are going to help me save for the future.
Reviewed May 18, 2018
PayPal keeps calling me and saying you never reached out to them to settle my account and they keep calling me. Please reach out to them so that they stop calling me. Also other account keeps calling me also. I thought signing up with you would help me out?
Hello Barbara,
Thank you for bringing this to our attention. I’m sorry to hear about your experience. This is definitely not a usual occurrence for us. We will be reaching out shortly in order to better understand and resolve. You can also call us directly at 888-660-7427.
Reviewed May 18, 2018
Outstanding and very professional. Would recommend to anyone struggling. The help I have revived today has taken a great weight off my life and will get me back on my feet. Being disabled has taken a toll on me. Using credit cards to survive is not the way to live. With the help I am receiving I can better myself. Thanks again.
Reviewed May 18, 2018
NDR representatives have been very helpful and friendly with guiding me thru the process with my debt relief. Everything was explained to me clearly to where I had no questions. I would have no problem recommending NDR to friends. The process was simple and quick. Low monthly payments have been a big plus. And having everything paid off in 2 years versus 30 years is amazing.
Reviewed May 18, 2018
Mr. Parker ** is the person who did my application. He was very professional and precise in helping me sign up to get debt relief. I am looking forward to debt relief in the coming future. I believe I have right company to help me. Thanks.
Reviewed May 18, 2018
I want to say the National Debt Relief has been the best decision I have ever made. They have been so helpful and polite in every way. They have helped me with everything and I have had all good results!! I would recommend them because of their courtesy and all the hard work they put into getting reasonable and quick settlements. Thank you.
Reviewed May 18, 2018
The National Debt Relief Representative made my application easy and convenient. He started by asking my personal information. I provided him my Social Security Number, monthly income, and work information. He was able to pull the data that he needs and discuss my options. After viewing all my creditors, he gave me the monthly payment I have to submit to be on this program. It was enrolled in less than 30 minutes. I highly recommend this company.
Reviewed May 18, 2018
National Debt Team have been Most helpful and polite people that has helped me to get myself back on track with my debt. Always there to answer any questions and explain to me so I understand. Very good program. Thank you for all help.
Reviewed May 18, 2018
So far (about a year into the process) I am extremely happy with the results. If you do your part, they will do theirs. I have had no problems contacting customer care/service, the few times I have needed to. They are courteous and very helpful, and they all speak English! So far, so good. I see no reason that will change.
Reviewed May 18, 2018
So far barely have 2 months into the program and they have already settled 1 debt and at a very low amount. Wow. Amazed as to how easy they make it seem. 1 down 9 more to go. Thanks National Debt Relief.
Reviewed May 18, 2018
Very professional and courteous. Explained and answered all questions and concerns. The individuals I spoke with were very patient and took the time to ensure I understood the program. I asked several questions and they were able to answer them without delay. They were trained very well prepared to address any question or concern.
Reviewed May 18, 2018
I reached out to National Debt Relief to see if I would qualify for the debt relief program. I had the pleasure of working with Mr. Kyree ** and he was extremely helpful. Thank you - I am excited for financial freedom!
Reviewed May 18, 2018
The service was good. I enjoyed the knowledge as well as the experience. Customer service was accurate and very informative. I am satisfied with the criteria as of now and would highly recommend the service to many. If anyone needs credit repair NDR is the way to go. Thanks for the support!
Reviewed May 18, 2018
Everything was very clear and they asked if I had questions. They were very helpful. I feel like I know everything and am ready to start the process and get my debt over with. I like how they said I could contact them any time with any questions or concerns I have by email or phone.
Reviewed May 18, 2018
All the customer service staff I have talked to were easy to understand and willing to answer my questions. Customer service was also compassionate and willing to work around my busy schedule. I feel secure in my decision to contact them and I look forward to working with them throughout this process!
Reviewed May 18, 2018
So far it has been a good experience with a very professional staff. I am looking forward to receiving a positive balance reduction and getting out of debt soon. I also would recommend this program to others after or during my process if outcome is favorable.
Reviewed May 18, 2018
Very helpful and glad I'm able to pay my debt off in 2 years instead of 30. I've got 3 cards down. One more to go. Always there when I need them. Very good quality. I was suspicious at first but I'm glad I did it.
Reviewed May 18, 2018
Travis ** was a tremendous help in my enrollment process. He was quick to answer my questions and was very courteous. He was patient and kind. Excellent customer service. Hopefully the results can meet the same potential. Looking forward to finally being debt free.
Reviewed May 18, 2018
Parker ** customer service was very professional. He provided quality customer service and support in resolving my financial crisis. Parker was very detailed and his explanation of what the National Debt Relief was on point. In addition Parker also took time to explain the agreement and the terms and conditions, as well.
Reviewed May 18, 2018
Great customer service. The people here talked to me as a friend and explained everything to me clearly. I am very excited to work with this team and be able to work and become debt free. Their program sounds amazing and they show you how it’s done step by step while having your back during any creditor harassment.
Reviewed May 18, 2018
I was very worried at first but Ed called that evening and answered all my questions! They offer legal service and very straightforward paperwork. No hidden fees, no surprises. This is really the best way to go if you are only barely making minimal and late payments. I look forward to seeing the results. Thanks!
Reviewed May 18, 2018
I really hope this ain't a scam because I really needed the help. I was really glad to hear that was help was on the way with my current debt. I hope to become debt free in 42 months. Thank you again for your time.
Reviewed May 18, 2018
Miss/Mrs. Tangela ** provided excellent information/insight to the program and was very helpful with assisting in enrolling us into the program. She listened and answered all of our concerns and questions. The follow up call the next day was very helpful in completing our enrollment.
Reviewed May 18, 2018
This was a great experience. Every question I had it was explained very well. The was one of the best experiences I ever had. The staff went above and beyond the call of duty to make sure that I came out without any question.
Reviewed May 18, 2018
I was very scared to call and start this process because I did not want to be judged for years of bad credit decisions. They were courteous and understanding. They explained every step of the process very thoroughly and made sure to answer every question.
Reviewed May 18, 2018
I recently received 3 court summons and got them turned in late. NDR got right on them and had it resolved within a few short days! Bravo! I am definitely appreciative and impressed! Everyone is very knowledgeable and friendly. I recommend them to anyone I come across with debt problems.
Reviewed May 18, 2018
VERY NICE to have someone easy to talk to and works with us. So nice to have someone that seems to understand the problems we are having now. Just signed up, so will see how this works. I am happy to work with someone that is nice to talk to and works with us.
Reviewed May 18, 2018
Clearing up old debt - Well so far so good but I'm just happy to find a company willing to help in my matters and Mr. ** and the welcome people have been so helpful and I'll be so happy this is off my back and a new fresh start.
Reviewed May 18, 2018
I was not happy to have to contact NDR but Marc was fantastic! He listened to my story, was non-judgmental and supportive, and explained what NDR could and could not do for me. He was patient as well and went over the program thoroughly. Vanessa was just as thorough during the welcome call and I feel like I have a good knowledge of what is to come. It is not going to be easy but at least I have support.
Reviewed May 18, 2018
NDR will ruin your credit! Everything they tell you is the most optimistic scenario. #1 - All creditors work with us. NOT TRUE! One creditor (the largest debt I had) would not settle and ended up filing a judgement before NDR "settled" with them for the entire balance. This prevented them from settling on any of my other balances - they kept asking me for more money, probably for about 2 years, to build up my account enough to settle with the other creditors. After 3 years, only 1 of 4 accounts were actually paid off and settled. I also paid about 34% interest with their fees. It would've been MUCH BETTER had I gotten a low-interest loan to consolidate the debt than to use NDR!!! I was too embarrassed about my situation to talk to anyone else about it and made a HUGE MISTAKE!
Hello Susan,
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear this. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.
Reviewed May 18, 2018
They seem to be slowly taking care of my debt thoroughly, but are taking a bit long for me. I do like that they pretty much take the wheels to your debt and handle it. I would recommend them to others all the same though.
Reviewed May 18, 2018
I reached out and found that there is help when I was feeling pretty much hopeless and helpless with my debt and the high interest rates I have been paying for years and getting nowhere. Still nervous, but thanks Rhonda ** and National Debt Relief.
Reviewed May 18, 2018
Was a pleasure working with Gene to discuss how to get rid of my credit card debt. He was very knowledgeable and reassuring about the process. Looking forward to having the organization work for helping me reclaim this part of my life.
Reviewed May 18, 2018
I was first contact by Shardae **. She was very congenial and easy to talk and deal with. She explained what your company has to offer and how we could become involved. After discussing with my husband, together we signed up to join National Debt Relief. We then spoke with the Welcoming Department who also was very easy to work with and explained everything to us. Thank you we hope we made the right decision.
Reviewed May 18, 2018
During my phone conversations each representative where very friendly and easy to speak with. Each one sounded very concern and did their best at helping me with my dilemma. They put me at ease during this trying time. I’m very grateful for National Debt Relief for saving me. I hope this journey proves to be successful.
Reviewed May 18, 2018
Friendly and professional to work with. They explained to me in detail about the company and how they work and the process to being debt free. Very helpful and answered all my questions or concerns. It’s a huge weight off my shoulders. Thank you!
Reviewed May 18, 2018
Everyone was very friendly and I would recommend them to a friend, hopefully they will be able to settle my debts, I still have not received my welcome packet, but I hope everything goes well, and thanks to Adrian **.
Reviewed May 18, 2018
Team members are considerate and professional. Made the process a pleasant one - especially for a transaction that is anxiety provoking. I would definitely recommend to others. Worked with Glen and Karen. Website portal will make it easy to monitor progress.
Reviewed May 18, 2018
Jose ** no-judgment attitude and respect for my situation and concerns put me at ease and gave me hope! The welcome call was also rooted with the representative genuinely helping me. When you're drowning in troubles it is great to be thrown such a sweet liferaft. When I researched debt consolidators, NDR came up as #1, so far I'm not disappointed!
Reviewed May 18, 2018
My experience was amazing the representatives were great and helpful! I was not sure if I wanna enroll but they helped me make up my mind by explaining the process step by step. So glad I enrolled. I definitely recommend everyone struggling with debts to call and get help. Excellent customer service.
Reviewed May 18, 2018
This is so easy and stress free. I literally feel like some stress is finally being lifted off my shoulders. So thankful!!! I would definitely recommend to anyone who is having financial difficulties. Their customer service is outstanding and informative.
Reviewed May 18, 2018
The representatives were very friendly and understanding. They made sure to go through the process with me step by step and took their time to make sure I understood the process. The information they provided was very informative and I feel much better that I contacted them and I'm currently on the path to being debt free!
Reviewed May 18, 2018
Very friendly and professional, asked for information and was easy to talk to as well as explain my situation. Would recommend NDR to anyone in my position. The representative explained everything to where I could understand the whole process without feeling pressured. Thank you for assisting me on my first step to debt freedom.
Reviewed May 18, 2018
Anthony and Gabriella were very helpful and informative throughout the entire enrollment process and they each answered any of my questions with ease. They each explained each step and each portion of the agreement and congratulated me several times for taking the first step in debt relief.
Reviewed May 18, 2018
I am extremely happy with the initial contact and professionalism of the employees of the National Debt Relief. I am looking forward to clearing my debt. I know it can happen now. I have already recommended this company to my friends and coworkers.
Reviewed May 18, 2018
The team was very accurate and professional. Quite detailed and friendly. They informed me of everything, every step of the way. They made the process easy and comfortable. I would highly recommend NDR to anyone dealing with debt. Thank you.
Reviewed May 17, 2018
It was pretty easy process. It was explained decently and they attempted to break it down as simply as possible. My only complaint is that they were extremely pushy for a final decision. Overall I hope that this does help me as much as they insist that it will.
Reviewed May 17, 2018
You send them all your credit/debt information and they handle all transactions from that point forth. All you have to do is click a button when you agree to the transaction. This move was a definite stress reliever for me.
Reviewed May 17, 2018
Rachel ** was extremely helpful and talked me through everything until I fully understood- she was great to talk to! I am very thankful to her. I cannot wait to get my debt down, get on track and finally move on from this low point. Thank you!
Reviewed May 17, 2018
They agents I've dealt with over the phone were very knowledgeable and helpful. I was very pleased and appreciative with the service provided to me over an important issue at this trying time in my life. Looking forward to getting back on track.
Reviewed May 17, 2018
Speaking with your team was a very pleasant experience. They tell you up front & explain everything in great detail and make sure you understand the full process. The reason I enrolled in this program is because of the online reviews I read. Will recommend to anyone who needs the help.
Reviewed May 17, 2018
Theresa was very easy to work with. I Would recommend her to anyone looking to get out of debt because of hardship. Every question was answered within 3 minutes and in the first 10 minutes, I was already signed up and into the program. Now that's fast and easy!
Reviewed May 17, 2018
I have been please with National Debt Relief. They always work behind the scene working with my debtors. They keep up with previous settlement amounts in order to assure my settlement can be achieved within my budget. Also, my debts have been settled for great discounts.
Reviewed May 17, 2018
I have had a good experience with staff of National Debt Relief. By having them negotiate the settlements it kept the stress to a low level. As with this type of service you do pay a price for the convenience. Yes I would recommend.
Reviewed May 17, 2018
I want to say Thank You! My experience today was so much easier than I could have expected. I was scared to begin with but Patrick was so kind and compassionate with me, he answered any question I had and put me at ease through the process. I just received a follow up WELCOME call. I however cannot recall her name but she as well was very helpful in explaining what it all means. So I thank you all for this chance to become debt free in a few years!
Reviewed May 17, 2018
The two women we worked with were easy to work with. They were very clear to hear and very patient with our questions. We thought the second person review was excellent just to hear the program again and to ask questions.
Reviewed May 17, 2018
Customer Service was excellent. They were very respectful and listened to all concerns. All my questions were answered in detail and with extreme patience. They made this process proceed smoothly. I would recommend NDR to anyone needing assistance with debt.
Reviewed May 17, 2018
Aries was very polite and helpful. I greatly appreciate her assistance. I am very excited to work with NDR to resolve my debt. I feel confident that this will help set me up for future financial success. Thank you very much.
Reviewed May 17, 2018
I am so thankful to have found this program to settle all my debts. I am grateful most especially to Mr. James ** who walked me through everything I need to know about the program and was very eager to help with my debt problems. I highly recommend this program for other struggling with paying off their loans and debts!!!
Reviewed May 17, 2018
Adrian was a pleasure to speak with. He made me feel comfortable in my decision and that is was the best decision for my situation. I look forward to working with the "team" and putting my debt in the past.
Reviewed May 17, 2018
Boris reviewed all information to me explaining all areas I would undertake during the process in working with the National Debt program walking me through the process. Cathleen also walked me through the process as well. In part both Boris and Cathleen were so helpful with every question or concerns I had.
Reviewed May 17, 2018
Miles was excellent! He took time with us and answered all of our questions. We are looking forward to being debt free. We have never had to do anything like this but life took turns that were unexpected and this company gave us hope.
Reviewed May 17, 2018
Everyone I dealt with at National Debt Relief was very helpful and was a pleasure to do business with. Thank you for all the help to start the process of helping me become debt free. I would recommend you to anyone that is in the same situation as I am.
Reviewed May 17, 2018
I experienced a very warm welcome from the staff. I was treated with a spirit of quality and excellence. Words cannot articulate the relief of stress I feel. Looking forward to being stress free and of course debt free. This has been the best decision I have made to finally get my life back and move forward with no worries.
Reviewed May 17, 2018
I had a good experience. I felt that they really cared about my situation and answered all my concerned. I felt really relieved that I found the help I needed. Good customer service. All my questions were answered and explained and I was put at ease and they had my best interest to solve my problem.
Reviewed May 17, 2018
So far we have been very pleased with our experience with NDR's program, however we have a long way to go. Very excited to have one debt paid which actually doesn’t happen until June 29th. Looking forward to having more resolutions with creditors.
Reviewed May 17, 2018
Was hesitant to call but Jeremy was sympathetic and put me at ease! He went above and beyond and walked me through the process! Relief is definitely what I’m feeling, now that I have a clear and concise plan of how to claim my financial stability again!
Reviewed May 17, 2018
It is a pleasure to do business with people like you. All points were clearly explained. They took into account every detail of my problem to help me solve it, also the courtesy with which they treated me was very high.
Reviewed May 17, 2018
I never felt lost or confused during the process and Logan had an answer for every one of my questions. At the end I felt really confident about the whole process and finally some peace of mind knowing I’m getting my debts in order.
Reviewed May 17, 2018
If someone that needs debt relief I would recommend. Justin ** was very helpful. Thank you to the entire team for assisting me with this issue. I will keep my payments current and in good standing. The legal representative was very thorough in explaining the agreement.
Reviewed May 17, 2018
Everyone I talked to did an awesome job. Looking forward to getting my debt paid off thanks to your company's help. Everyone was very helpful in explaining everything to help me thru the process. I would really recommend this to anyone that over extended themselves like I did on credit to pay everything off. Thank you.
Reviewed May 17, 2018
Very helpful and friendly. I liked the careful way they handled my situation and went through all of the documents and made sure that I understood each document. I hope that people who have problems with their debt will realize how beneficial this type of organization is to getting back on track. Thank you.
Reviewed May 17, 2018
I was very pleased that my latest card settlement was for 1/3 of what I actually owed. When I call in for help, the person taking my call is always friendly. They send email when there are updates to my account.
Reviewed May 17, 2018
Questions about the "Authorization to Speak and Negotiate" - I called today and spoke with a man about this and he was quite rude actually. He made me feel bad for having a question about what I was signing. I felt like I had no business questioning that form and just to "do it"! We were on a recorded line if you'd like to review it. Might want to teach him better phone etiquette and to treat people with respect and consideration. This process is difficult as it is and for me anyway, it's hard to have to go through this so a little understanding and compassion would be nice. Thank you.
Hello Vicki,
We are sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every client to have a great experience. We will be reaching out shorty to better understand your concerns and hopefully resolve. You can also call us directly at 888-660-7427
Reviewed May 17, 2018
I had an excellent experience with National Debt Relief. They are very professional and put me at ease with my decision. I feel very relieved since entering into the program. I feel like I should have done it much sooner!
Reviewed May 17, 2018
I had great help with Paul and Bianca. They were both very helpful and detailed in every way. They made enrolling very easy and informative. They Made me feel better about this entire situation! Thank you so much for all your help!
Reviewed May 17, 2018
They spent a lot of time going through my debt history via e-mail and phone and listing all of my debts and were thorough with what to expect with the time frame and hopeful discounted settlements with each creditor. I'll be happy to breathe again and get my credit score back on track in the next 4 years.
Reviewed May 17, 2018
Program clearly explained. Pro service! All questions were answered well and staff made every effort to avoid client apprehension. Every email sent to me was reviewed and gone over. NDR customer service is so far excellent. All that was gone over, gave me a sense of transparency.
Reviewed May 17, 2018
Initial program enrollment was superb. Everything was reviewed thoroughly and explained very well. The NDR staff took their time, walked me through all the aspects of the program, what my options were and how we would proceed. The client enrollment process is well balanced and thoughtful.
Reviewed May 17, 2018
I must say, I'm very impressed and very happy that we were able to qualify for debt consolidation. Each person we talked to was professional, knowledgeable and awesome! You guys are great! Thank you so much for your assistance and support.
Reviewed May 17, 2018
The intake person was very helpful and knowledgeable and alleviated many of my concerns. The client success team rep was also most courteous and knowledgeable. I would very much recommend your services to anyone who needs a fresh start. Thank you.
Reviewed May 17, 2018
Fairly new, only a couple months in, but everything that the original 'agent' told me is taking effect. The customer service team/Global Client Solutions team is great. The only feedback I would have is that it was evident to me that the original person I spoke to was in it for the sale and then there's a clear hand-off to the customer service team and during that transition I had several more questions, but the original person went dark on me. Other than that though, it's been a good experience so far and seems to be working.
Reviewed May 17, 2018
My experience was awesome! Customer service was hands down phenomenal. Both representatives were very helpful and courteous. They were very knowledgeable and able to answer all of my questions transparently and efficiently. I am completely pleased and satisfied with the service that I received today and am very excited to resolving my debts with the help of this awesome team!
Reviewed May 17, 2018
I’d like to take this opportunity to commend both agents on their professionalism, kindness, and compassion extended to me in this critical time. They were thorough and patient. They are also very knowledgeable about the process. I am thankful to the way in which they represented this organization as ‘humane’ in a time that this attribute is profoundly needed.
Reviewed May 17, 2018
The team is very knowledgeable and very eager to help any way they can. Whenever I call with a concern, they coach me through what it is and really seem to be passionate in what they do. I’m very happy with the decision I’ve made to have them help me with my situation and get me closer and faster to being debt free. Strongly recommend them to anyone who is having a hard time getting out of debt!
Reviewed May 17, 2018
Very helpful with everything I needed. Thank you for being there when I needed help the most. I will be recommending to anyone else that needs help. This is such a great company and I look forward to getting back on track!
Reviewed May 17, 2018
Amazing experience this far! I immediately felt relieved of my decision to go with this company. Customer service is awesome! Thank you for giving me my financial freedom back, taking away my anxiety, and my ability to live my life again.
Reviewed May 17, 2018
I have found the customer service to be very professional and friendly in guiding me through the process. It was a difficult decision that had to be made and they were very helpful. I am sure this will be carried through until my goal is reached.
Reviewed May 17, 2018
They work with you on every level and get you the exact help you need!!! I got all of my credit cards taken care of and now I'm on my way to a debt free life!!! Definitely recommended, you will not be disappointed.
Reviewed May 17, 2018
So far they have already worked out 3 account meaning there is a possibility I can be debt free sooner. The staff is polite and they answer all your questions, they go over everything and they ask you before a decision is made.
Updated review: April 2, 2019
Working with them has impacted my life greatly. The payment plan started off difficult, but it's easier now because the bills were consolidated and I have one sum to pay instead of paying five different sums to five different people. Someone kept me posted on whatever's going on and everything that went on in my account. He calls two times a month and just checks up on me. NDR has an excellent debt relief program.
Original Review: May 17, 2018
Making the call to National Debt Relief, was the best decision I have made. They feel your pain and make every effort to assist you in your struggle with the debtors. Customer service was off the chain (meaning very good). I look forward to becoming debt free through your program.
Hello Angela,
Glad to hear that our team was able to assist as you start on your journey to a debt-free future. We understand that the process can be difficult at times. As such, our goal here is to provide a 5-star experience for every client.
Reviewed May 17, 2018
They have been very polite and efficient in their efforts to reduce my debt. Any questions I have had were answered without rushing me. Their customer service has extended to every representative I have spoken to on the phone. Plus, seeing the debt reduced has lifted a huge weight off of my shoulders.
Reviewed May 17, 2018
I received a call from NDR to say there was a settlement pending - the young lady I spoke to was excited which made me more excited than I would be at the information alone. It made me feel like she cared about me and my livelihood; but this wasn't new, every interaction I have every had with ANYONE at NDR has been a wonderful experience. In situations like the one I'm in and so many others, it's just simply put "refreshing" to work with someone who doesn't treat me like they're just doing their job! Thank you NDR team! Thank you for making this uncomfortable, embarrassing time for me much better. :)
Reviewed May 17, 2018
National Debt Relief keep me updated every time there is a settlement with a credit card via email or phone call. Any changes to my account they always communicate with me. When I speak to customer service they are always polite and they listen to what you have to say.
Reviewed May 17, 2018
NDR was and remains the lifeline I needed to pull myself out of a river of debt I became engulfed in when my partner became ill and was unable to work. I cannot express enough gratitude to them for helping us get back on our feet.
Reviewed May 17, 2018
Great and speed service! They were able to take a very stressful situation and make it fun and stress free. I recommend this company to anyone struggling to pay debt. I was hesitant to call after doing my research but I'm so glad I did!
Reviewed May 17, 2018
Great with my credit problem. In my mind a little slow but it was not me dealing with the people but fact they got the job done. If I had it to do over I would not waited so long. Don't wait. They're very trustworthy.
Reviewed May 17, 2018
NDR is amazing. I give them 7 stars! Wish I would have found them years ago! Still a ways to go but I'm finally seeing a some light a the end of the tunnel. They have been so informative in keeping updated with settlement offers and getting the job done. Thanks NDR!!!
Reviewed May 17, 2018
Very good staff, they make that you understand everything! They took their time and went over all aspects of the process. I didn't get made to feel like I was screwed up for my debt and that made a high impact.
Reviewed May 17, 2018
Feeling nervous about the whole process, but everyone I've talked to has been very helpful and have explained the process to me. It is a lot to absorb, but I can't wait to have all my debt clear/settled. Thank you.
Reviewed May 17, 2018
Everyone was very helpful and took the time to explain everything very clearly. I would definitely recommend James **. He walked us through every step and procedure, making sure we knew exactly what was going on. On top of that he was very polite.
Reviewed May 17, 2018
NDR thank you for making my life so stress free. This process has been so amazing. I’m so much closer to being debt free and it would not be possible without the help from you. I’ve had 3 cards paid off in 8 months and I’m halfway to debt freedom!
Reviewed May 17, 2018
When choosing a debt free company it is a very hard process. I had received a lot of companies wanting to help but NATIONAL DEBT had the BBB backing them up. Sam ** was wonderful and she helped with the process and helped me understand just what the company was offering. If I had a question, I knew I could call her and she was right there to help me. The only problem I came across was getting the documents to upload and had to get this done by a friend and print them out. So far so good. The process is long but well worth the effort of being debt free again and not have to worry of not answering the phone.
Reviewed May 17, 2018
I was treated courteously and professionally at all times. All my questions were answered. The thing I appreciated most was that the first dollar figure I was quoted stayed the same throughout the process (i.e. oh, that will be extra).
Reviewed May 17, 2018
Excellent service and very informative and very detailed... Everything is explained very well and easy access to your account. I would definitely recommend this service to anyone who needs it. I’m very satisfied with the staff and someone is always available to help!
Reviewed May 17, 2018
The agent was very helpful and very professional about all that has transpired. I felt he answered all questions and did not act that it was taking up his time, but was glad to be of help. The welcome call was done in an professional manner also, and took the time to go over everything so as for me to understand all of it and made sure that I had no questions. Very Nice... Thank You.
Reviewed May 17, 2018
Couldn’t be happier with the way NDR handle my account. Easiest place I have ever worked with. CSR always polite and always have answers for me. Worked with me when my wife lost her job and I had my hours cut back at work.
Robert, we're always glad to hear when our clients have a great experience. Thanks for taking the time to let us know. Our goal is always to make the process as stress-free as possible, and it sounds like we're off to a good start. We can't wait to hear more good news from you!
Reviewed May 17, 2018
I appreciate all the NDR has done for me to settle my debts to this point. However, the process has been extremely slow and payoff schedules are very drawn out. I'd like to get my life back on track and they seem to be stretching things out to earn more money on their side. They contacted me after 6-8 months of on time payments to say I could apply for a consolidation loan but I was rejected for bad credit... duh! I'm in a debt settlement program. Really stupid.
Hi Kristen,
Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed May 17, 2018
This company has been excellent in helping me resolve my debt issues. Any questions that I may have had were always answered. They were encouraging and always kept me updated with periodic calls to cross reference my account status. It has been a wonderful experience. I would definitely recommend someone.
Nikia, we're thrilled to hear this. We're glad you're being encouraged and that you're also being kept up-to-date on your program. We'll continue to update you as the program progresses. Thanks for taking the time to reach out!
Reviewed May 17, 2018
My 1st contact was Marisa. Couldn't be happier how she handled my situation. Then along come Karen, she was probably one of the most pleasant company employee I have ever had the please to work with. It wasn't like pulling teeth at all, it was like meeting a friend for the first time. I can't do justice by her accept to say you better give her a raise before someone else finds her.
Reviewed May 17, 2018
My experience was exceptional when compared to an earlier one. The attendant was polite, kind, and understanding. He patiently guided me through the process. The program is transparent and thorough. I will be happy to the program to family and friends.
Reviewed May 17, 2018
Updated on 05/04/2019: I had way too much credit card debt grounding slowly. I saw the National Debt Relief commercial, which was extremely easy to understand on TV, and when I called and spoke with a couple of different people on the phone, they were extremely helpful. What really stood out to me about what they were offering was being able to get all of my debt taken care of in three years instead of having to pay it all off. It would save me an enormous amount of money, about 52% overall, so it is quite a huge saving. I have some debts that have been settled, but I still have some that are open that I'm waiting on acceptance from their part.
I've spoken to several different debt relief negotiators and they've always been super helpful and polite. Any questions that I have, they are more than willing to help and they answer them to the best of their ability. If they don't have the answer, they get me somebody who can. I've been completely comfortable working with National Debt Relief. Now that I've dealt with them, I can't expect to deal with anybody else and get the same sense of understanding and compassion. The cost is wonderful and it's extremely easy for me to manage on a bi-monthly basis, which is how I've done my pay. It takes so much weight off of my shoulders, which was a big thing because I was wondering how I was gonna be able to cover all of these and take care of what I've got to take care of in life too.
Original review: I have just completed signing up, and already feel better. Everyone was so patient and kind, even answering questions a second or third time. I was able to completely understand the whole process and not feel confused. I will have no problem passing along the name of this company to anyone who asks!!
Reviewed May 17, 2018
This company is great! We were in big trouble and gave us a way to look forward to a positive future! The customer service I received was terrific. All my questions were answered in a fast and thorough way each time.
Reviewed May 17, 2018
It's been less than 48 hours since I inquired into this program, and I'm already thoroughly impressed with the service I've received and the speedy manner in which a huge burden has been seemingly lifted off my shoulders. In the preliminary stages of my inquiry, I was fairly skeptical of the process, but was quickly met with the unfailing kindness, personability, and reassurance of a representative named Daniel **. Daniel stands by the belief that "knowledge is power". He made it his goal to provide me with such empowerment simply by explaining, thoroughly and concisely, to me how this program works and why it works. He really took away all the guesswork and uncertainty I initially felt. These seem to be human beings who truly care for other human beings, and much to my surprise, I strongly believe I am in good hands with them as my allies in all of this.
Reviewed May 17, 2018
Very friendly and knowledgeable. The process was very easy. They sound like they really want to help and don’t make you feel cheated. I would recommend it to anyone who is desperately trying to get out of debt. They are optimistic and make you feel better.
Reviewed May 17, 2018
Had a serious financially hardship and starting accumulating debt due to series of unfortunate events. Had been looking into this for awhile and finally decided to submit a request. I was pretty depressed with my options, but Glenn ** helped walk me through process and I feel more confident about everything now with a good plan to get my debt taken care of. Cut up my cards and excited to get the results.
Michael, thanks for leaving such great feedback! We'll be sure to recognize the agent who assisted you. We're excited you took the first step and we're also very eager to be working with you to help get you debt-free.
Reviewed May 17, 2018
I'm just starting off and it's already off to a good start. Friendly help from Karen when asking I asked what is NDR about and how can it help me. She did exactly, now I'm going to be on the way to debt free and begin living a normal life again. Also, the Welcome call is nice. It gave me a review of what Karen told and plus more. It's nice to see that you care and willing to help. Now I'm on my journey to a "New Beginning". Thank you!
Reviewed May 17, 2018
The representative that took care of my application was very knowledgeable and understood my financial situation. He made me feel like there was hope for me. I feel confident that I will get back on track thanks to your organization.
Reviewed May 16, 2018
The representative was very informative and patient with me! I don't understand financial matters very well and he helped me get a grasp on what National Debt Relief could do to lower my debt and get me on to financial freedom. I'm looking forward to working with them in the months ahead.
Hello Priscilla,
Thank you so much for such the nice review! We work really hard to offer the best possible experience for every client.
Reviewed May 16, 2018
I've had a wonderful experience with National Debt Relief. Salvatore ** has not only been professional and very knowledgeable, but also very patient with all my questions. He has shown tremendous respect and integrity during the entire process. I so much appreciate all his help.
Reviewed May 16, 2018
They were very professional explaining everything and made sure I understood each step. Fast response time and emailing copies of everything. They also sent hard copy thru the mail. If you are thinking about it make the call. You won't regret it.
Reviewed May 16, 2018
I don't seem to be notified when and if any creditors are totally taken care of and satisfied, I don't get anything in the mail like I had asked some time ago as I can't seem to get the info online. I have to assume that some of the accounts are now paid off. I would like to know which ones so I can keep track. Thank you.
Hello Marilyn,
Sounds like we didn’t provide you with the same customer service that many have come to expect of us. Your happiness is our number one priority. A member of our team will be reaching out shorty and you can also call us directly at 888-660-7427.
Reviewed May 16, 2018
This is a great way to build your credit back up while getting yourself debt free. They resolved 3 of my credit cards already. Takes patience and trust. I would recommend them of course. :) They are very friendly on the phone and answer all questions you may have! They are very great!
Reviewed May 16, 2018
Enquiries have been answered in time. Staff has been polite and informative. Only need to know what is happening a lot more regarding sent demands. Your help has been greatly appreciated but need to be informed of outcomes and further information.
Reviewed May 16, 2018
So far, I am very pleased with the service and information I've received. The representatives are friendly, kind and knowledgeable. Without this service, I would've continued to be stressed out trying to manage all this debt on my own. Additionally, it would've taken me forever to try to pay it all off. Thank you for your assistance and service.
Reviewed May 16, 2018
Great service. Very Patient and understanding. Experienced agents and quick results. Great attention to details and follow ups on all settlements. I am satisfied with the negotiations and the overview of all settlements before my approval. Thanks for the outstanding teamwork, an effort put forward on my behalf, in reaching my goal towards getting my debts settled. Am happy about the fast results and getting back some. Credit in the near future as I complete the program.
Reviewed May 16, 2018
Both GoGi and the customer service rep were very knowledgeable, pleasant and professional. They stopped frequently during our conversations to make sure I understood, gave me ample opportunity to ask questions, and answered each one in a way to make sure I thoroughly understood. They were happy to answer any questions I had. The did not try to push me into a decision or convince me to use a specific program. It has been very pleasant dealing with this company.
Reviewed May 16, 2018
They were very clear and answered all of my concerns. I am very new to this and am very pleased to have spoken with them and had received detailed answers and all questions answered. I just signed up today so I will keep you posted!
Reviewed May 16, 2018
My life was nothing but stress due to CC's. I was scared to death daily. I had nothing to lose so I emailed Nat'l Debt Relief. Randy ** called me ASAP. He was super polite, knowledgeable, most of all He REALLY CARED. I can say that RANDY gave me my LIFE back. Thanks Randy.
Reviewed May 16, 2018
Received call from NDR customer service today to report settlement on an account after only two (2) months as a client!! Awesome!! Thank you!! Staying informed of the activity on my account is very important to me. NDR provides excellent customer service.
Reviewed May 16, 2018
The team at NDR assisted me in establishing a program of debt relief to be completed over a period of time. During that process everyone at NDR was very knowledgeable, understanding, nonjudgmental and above all very helpful. My financial hardship situation was analyzed. Options were put forward as to how I could put this debt behind me. NDR was always upfront with me. There was no attempt to hide or disguise any aspect of the program. The program was explained to me in detail by multiple individuals. Cancellation procedures were explained. I was made aware of the industry oversight agency should I have any difficulties or concerns with NDR business policies affecting me. I am very pleased with the services of NDR.
Reviewed May 16, 2018
Noemi was very helpful in getting me the information I needed to decide if I would be able to join National Debt Relief. She was very patient with waiting for me to get the information and always had a great attitude.
Reviewed May 16, 2018
The professionals at National Debt Relief were very understanding and easy to work with. I called them and within a few minutes of collecting my information they came with a plan that was affordable. I would like to thank them for doing such a good job.
Reviewed May 16, 2018
The team that was helping me through the process was very helpful and informative. They really seem to know what they are talking about. With their help I know I will get out of debt in less time and save money.
Reviewed May 16, 2018
Very helpful and caring, made sure all of my questions were answered and clearly understood. All of the information was given to me and read through made sure I was comfortable with the payment plan. I seriously love that they are care and want to help.
Reviewed May 16, 2018
Great job. Very happy with the service that I am getting and how they contact me and keep me updates on my account and let me know how much that NDR worked for me to get my debt down so that's I will soon be debt free.
Reviewed May 16, 2018
Joining National Debt Relief has been the best decision I ever made. Everyone is friendly when they call and I love how they keep updated on every account. Great Job! I have mean able to see what accounts have been added and which ones have been settled easily.
Reviewed May 16, 2018
The service was superb! Customer service and the debt relief advocate were very pleasant and respectful. I also appreciated their patience and willingness to answer questions I had. Because of my experience I also referred my mother, Valerie ** to you as well as my brother, Jerry **. Thank you!
Reviewed May 16, 2018
Wonderful customer service throughout the entire application process - everyone was extremely helpful throughout each step. I had a ton of questions and they answered all of them thoroughly. I look forward to eliminating my debt in a much shorter amount of time.
Reviewed May 16, 2018
My experience with National Debt Relief has taken me from sleepless nights of worrying about my unpaid bills to peaceful nights of sleep. They have helped me with several accounts and they are still doing what they said they would do. I recommend National Debt Relief to anyone that have gotten over their heads in debts due to one reason or another. I am trying to talk to a family member about them.
Reviewed May 16, 2018
Always had a knowledgeable answer to all my questions and were always ready and willing to help. Usually call back or answer quickly and professionally. Really appreciate everything they have and are doing for me. Saved me a lot of money.
Reviewed May 16, 2018
I had a very helpful and knowledgeable team member helping me today. She answered my questions and gave me the help I needed in several areas including setting up my account. She is also mailing my agreement to me, as my computer will not print it. Thank you.
Reviewed May 16, 2018
I was very pleased with your staff, they were so helpful and understanding. I'm hoping I will get out of this hole I'm in soon. Just about to lose all hope. Al ** was so helpful and understanding with me and caring.
Reviewed May 16, 2018
I don't why I didn't call sooner. The call only took about an hour of my time. About 30 to set up my monthly payments and agreements and 30 for welcome call and making sure I completely understand everything. They give you all the info you need, and they work with you and your lifestyle. No need to feel pressured. More of a weight lifted off my shoulders.
Reviewed May 16, 2018
Jose ** & Ms. ** are the two representatives that helped me today and I couldn't be happier with the tone of voice each one displayed to me and the professionalism both presented. I feel like I have made the responsible move to chose your company because of the warm fuzzies both Jose and Ms. ** made me feel!!! I think I can do this because of all the people in your company who will be on my side to get me back on track financially. Thank you!!!
Reviewed May 16, 2018
I just started the program last week, but it has been amazing customer service so far!! The CSRs are very helpful and informative. They really care about their customers. They make sure all of my questions are answered on every phone call.
Reviewed May 16, 2018
I was super nervous starting all these, but because of good customer service I am now confident in my decision to move forward. Both people I have worked with have been super knowledgeable and helpful to deal with. The whole process moved very quickly. Hopeful for my outcome for my program!
Jourdan, thank you for taking the time to tell us about your experience! It sounds like our team really helped set your mind at ease regarding the process. We wish you the best of luck with the rest of the program and we hope to hear from you again with more great news!
Reviewed May 16, 2018
Both reps that I spoke to clearly went through the process and gave me all the information I need. Anthony was especially helpful and easy to talk to in going through this process. One on the best customer support experiences ever. Thank you!
Nicolas, this is great to hear; thank you for letting us know. We're glad we could make your experience such a positive one! As you progress, please don't hesitate to let us know if there's anything we can do to help streamline the process for you.
Reviewed May 16, 2018
National Debt Relief really helped to find me the best option to reduce my credit card debt. I felt well informed about the process and everyone I spoke with was very professional and willing to help me. I didn't feel that they were trying to get my money, but actually help me to save money.
Jordan, thank you for taking the time to leave us feedback. Our team will continue to dedicate our efforts to getting you out of debt as soon as possible, for as little as possible. If there's any member of the team you'd like to recognize specifically, please let us know and we'll be sure to pass the information along.
Reviewed May 16, 2018
Both the agent that worked with me through my qualifying process, as well as the "Welcome" agent were very friendly yet professional. They both seemed to be well educated in their industry and definitely made me feel comfortable with my decision.
Media


