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National Debt Relief Reviews

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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 240 Reviews 47435 - 47635
    Verified purchase
    Staff

    Reviewed Sept. 20, 2017

    Everyone that I have spoken with has been very professional and helpful. My initial contact with Mr. ** was the best and he was so helpful. I would definitely recommend National Debt Relief to anyone that is looking to get out of debt in two to 4 years.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 20, 2017

    I had a little bit of financial hardship, family issues and got a little behind time. I did some research online, looking at different options and liked what National Debt Relief got on there. I reached out to them for some information. Very few wanted to provide me the information without giving them some kind of payment but NDR was very forthcoming with it and willing to work with me. They were willing to forecast me a plan of action for it. They were very good, and it wasn't just about if I signed up, they get a commission or go straight to their metrics. I understand how everything has got their own rules and regulations but they didn't come across that way. Everything felt very personable, charismatic and pleasant.

    They gave me the confidence of getting the information, review it then get back to them. If I had a concern, they were very sympathetic to my needs. I had recently gotten an apartment and have taken out a couple of small personal loans because my grandmother had some medical concerns and unfortunately, those got compounded. So, I want to break my lease at the apartment and move home with my mother and my grandmother, try to help them out and I got myself in a pool of my debt until they got stabilized. I was trying to get my belt going so they understood that I didn't have to pull out of thin air to throw it to the problem to make it go away. And they're very good at planning out. It was very transparent on what they can and can't help with.

    When it was time to give me a contract, I'd ask them and I would call someone after they have faxed it or email it to me and read it over. But the only concern I had was my monthly payments on one of the statements would be the part of their fee and it would be taken out of it so I want to make sure that once I've resolved my debt, I don't owe them an extra $4000 at the end of it, and they said that's absolutely not. They went down two paragraphs, turn a page and look in further what they claim, and all of it was taken out at the same time as it goes through. Once we're said and done, we're done-done.

    I don't call them very often but occasionally I get a phone call or an email. They would email me or let me go online to customer profile if I was willing to accept the terms of a resolution for an entered account. They won't harass me. Even if some were on call centers or wherever their regions may be of different language barriers, or if they're in or out of the country, they were very clear and easy to understand. I have even referred some other people that I know who were having issues to at least reach out to NDR and see what they can do for them.

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    Staff

    Reviewed Sept. 20, 2017

    Eddie ** at NDR and the other welcome department were all very professional, upright and courteous. They talked it all through very completely and we signed the documents and off we go to become credit card debt free. If in the future something changes, I will modify this review.

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    Reviewed Sept. 20, 2017

    At this time my experience with all parties from National Debt Relief has been positive. They answered all of my questions and made this transition easier than I would have expected. I hope this experience stays through the entire program. I will do another survey once the process has been involved. Thank you.

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    ProcessTransparency

    Reviewed Sept. 20, 2017

    I was skeptical that National Debt Relief would be able to help me. They explained every detail and answered any questions I had. I am confident that this program will help relieve some of my worries now and in the next future.

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 20, 2017

    After relocating to another state alone to keep a job with the company I've worked with for 30 years. My income was significantly lower. Every month it was becoming harder to maintain my bills. So I decided to get some help. I'm just starting the process, but so far I am satisfied. They have explained everything in detail and never hesitated to answer all my questions when I asked. I never felt rushed to make a decision. I called a few months ago, but I was unsure and tried to handle my situation alone. I was surprised when I called back that I was routed to the original representative whom I spoke to before. It made me feel better knowing I will have a single contact. I would recommend this company to anyone that feels that they need some assistance.

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    Staff

    Reviewed Sept. 20, 2017

    The gentlemen involved were very professional and well spoken. It was a great relief to get these matters under control. Thank you to your whole team that has assisted us. We look forward to the future of being debt free.

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    Staff

    Reviewed Sept. 20, 2017

    I found National Debt Relief to be very honest and truthful with any questions or concerns I had. They seem very genuine in helping my wife and I in not only relieving our credit card debt, but also in helping us become better managers of our money. My representative Andrew was very friendly and knowledgeable in this field, and quickly removed any anxiety or second guessing I may of had.

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    Customer ServiceStaff

    Reviewed Sept. 20, 2017

    National Debt Relief did such an amazing job with helping me pay off my debt. They made the experience easy and stress free. I am so grateful for the helpful staff, kept me updated and knew how to answer all my questions. Thank you!

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    Verified purchase

    Reviewed Sept. 20, 2017

    Thanks to National Debt Relief I can enjoy my life again. I have had zero problems or issues with National Debt Relief. I’ve been with them for about 8 months and already 2 of my accounts have been settled and another account will be settled in just a couple of months. I’m almost debt free and it’s thanks to National Debt Relief. I would definitely recommend National Debt Relief to anyone looking to get their life back on track. Thank you so much!

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    Customer ServiceStaffProcess

    Reviewed Sept. 20, 2017

    Employees were informative and friendly. Responded to all my questions. Process was handled quickly by them. Made me feel welcome and comfortable to this process. I would recommend to a friend about this service. Look forward to completing my program and being debt free, hopefully everything goes smoothly for all parties.

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    StaffProcessTransparency

    Reviewed Sept. 20, 2017

    Everyone was very helpful with making sure I was aware of the process. They explained what I needed to do and what to expect from the company. Thank you for helping me get a second chance with my financial future.

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    Customer ServiceStaffProcess

    Reviewed Sept. 20, 2017

    I have had a great experience thus far with National Debt Relief. Everyone that I have come into contact with via the telephone has been pleasant and professional. I look forward to working with and continuing with the program to help me achieve the debt relief that I am looking for.

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    StaffTransparency

    Reviewed Sept. 20, 2017

    I loved Joel's professionalism and soft sell. He is very knowledgeable and he explained things perfectly. I like that your company is listed AAA BB rating and the process went fast. I guess now I wait to see if it works. I feel less anxiety about my debts now. So happy I contacted you.

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    Customer ServiceStaff

    Reviewed Sept. 20, 2017

    Excellent and thoughtful service. Marvo was outstanding and made me comfortable. He has a good sense of humor. My call specialist very knowledgeable. I called the service line and the person was very helpful. A big relief from enrolling in this.

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    Staff

    Reviewed Sept. 20, 2017

    So far so good. Every question or concern has been answered. And enrollment into the programs has been easy and quick. I hope this is a sign of positive things to come. Elliot was easily one of the nicest and most positive people that I ever worked with.

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    StaffTransparency

    Reviewed Sept. 20, 2017

    Everyone I spoke with was very helpful and explained things fully... They made me feel I had hope in becoming debt-free. They were friendly and kind which is a plus in this world today. I would definitely recommend National Debt Relief to anyone needing the help.

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    Staff

    Reviewed Sept. 20, 2017

    My experience with This company has been phenomenal from day ☝️. I love it!! Everyone I have spoken to is cordial, informative, knowledgeable and pleasant. I would definitely recommend this to all my friends! I am happy to say that shortly I will be debt-free!!!

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    Customer ServiceProcess

    Reviewed Sept. 20, 2017

    I am very excited that National Debt Relief is going to help me with all my financial problems. I ready for a fresh start and ready to finally be debt-free. I recommend this program to anyone facing financial hardship. Very helpful customer service.

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    StaffTransparency

    Reviewed Sept. 20, 2017

    I was impressed with Joseph in the way he explained everything to me. Hope everything goes as good. Spoke with Kente on the welcome call. She was very nice and helped me fill out all the the necessities that I needed. Told me how to update on my creditors. Thanks for the help. I'm hoping everything goes well from here. THANK YOU.

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    Customer Service

    Reviewed Sept. 20, 2017

    I have got feedback every time I sent a fax from the creditor, saying they reviewed it and one email from a creditor with phone number to call them with important information?? Also one creditor has responded and have three payment to make Sept, Oct, and Nov. The offer was good.

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 20, 2017

    Pam ** was extremely helpful during the entire process. She answered all of my questions and we moved through each item to my satisfaction. During my welcome call, Evelyn ** was clear in all of her statements. She frequently requested my approval for completion of the program. This process is a pre-emptive move because I anticipate problems in the near future due to significant financial changes. Although all of my accts are now current, I wanted to avoid the horror that would ensue soon. Both representatives were excellent in the completion of their work!

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    Customer ServiceStaffTransparency

    Reviewed Sept. 20, 2017

    In my conversation with NDR's specialist/customer care representative, she was extremely helpful, clear, concise, and friendly. She ensured that I had a complete understanding of the nature of the call prior to conclusion. Overall, a very good customer experience. I look forward to dealing with NDR's representatives in the future, and I'm sure that they will do an exceptional job at that time.

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    Staff

    Reviewed Sept. 20, 2017

    I'm so relieved that I have honest help. If I know of anyone that's looking for Honest & professional help, You will be #1. Again thank you all so much. It's lifted a great burden off of me mentally, physically & financially.

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    Customer ServiceStaff

    Reviewed Sept. 20, 2017

    It was hard for me to take the first step to asking National Debt Relief for help. After my emails with Anthony, I started to feel a bit better. Everyone on this team had made their effort to help me be Debt-free. Once you are drowning in debt, you go under. I am going up. Thank you to this team for making me believe I will not be in debt forever, and there is a future. I will regain my credit back, but never tell on credit cards, it's too much temptation. The people I am working with care, I know it. Thank you again from the bottom of my heart.

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    Customer Service

    Reviewed Sept. 20, 2017

    I just got my first settlement. Thanks to National Debt Relief! I am very pleased with the customer service provided by them! I'm finally on the right track to being debt-free. National Debt Relief takes care of everything for me. A lot of the harassing phone calls have stopped! I would recommend them to anyone!

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    Customer ServiceStaffProcess

    Reviewed Sept. 20, 2017

    So far, so good. Just enrolled. The three representatives I had contact with were extremely helpful, knowledgeable, professional and courteous. It was a lengthy process, but thanks to them quite painless. Very fast response time. No questions or comments were treated disrespectfully. Step by step guidance. No rush. A good start.

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    StaffTransparency

    Reviewed Sept. 20, 2017

    The representatives were very understanding and extremely helpful. Everything was explained in great detail, I was confident that I made the right decision in choosing National Debt Relief for my specific needs. I confident that anyone that seeking debt resolution will be happy with the services provided by National Debt Relief and their dedicated attorneys.

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    Customer ServiceStaffProcess

    Reviewed Sept. 20, 2017

    Ty was great, she answered my emails even when she was out of the office, did a great job answering my questions, and was very patient while dealing with me. She made this process a lot easier than I thought it would be. She was very courteous and answered all my questions in a timely manner.

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    Reviewed Sept. 20, 2017

    I am very excited to start to paying off a very large debt with the help of National Debt Relief. They have been very helpful in making me understand everything, little fast in talking but I think that I am a little nervous at the same time. Praying the outcome is a good one.

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    Reviewed Sept. 20, 2017

    When dealing with NDR for the first time it was and still a great experience. Thank you for all the pressure you have taken off of me. I would and will tell anyone that I know or come in contact will.

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    Staff

    Reviewed Sept. 20, 2017

    When I signed up I felt horrible that we was at this state. I have always tried my best and felt like I had done well with our finances then our income was dropped at 50% and it was getting harder and harder. Mesha was Great and made me feel like everything would work out and that we really could become debt free! I would recommend your company to everyone. They made me feel better about myself and never once made me feel that I was a horrible person for getting where we are. Thank you for the relief of being accepted and finally knowing there is an end of debt in my future. I will never get to this stage again after I'm debt free!

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    StaffProcess

    Reviewed Sept. 20, 2017

    My experience with Menes ** was excellent, he was very detailed in explaining the program. He outlined a program that will help me get debt free in 45 months, I feel like a have an out, I felt as if I am drowning prior to signing up for National Debt Relief.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 20, 2017

    I contacted your service and had an immediate email reply from Erik. We set up a time to talk and he was very understanding and supportive. When I was finished and approved I spoke with Harry who went over everything and explained how everything works. He was fast but informative. Both of these men helped me when I thought I would never see the light again from the debt. They both were caring, fast, informative and proficient. I could not have asked for a better experience. Thank you.

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    StaffProcess

    Reviewed Sept. 20, 2017

    The service agent Andrew was Very knowledgeable and answered every question I had. Makes it very easy to complete the process. I would definitely recommended this service to my friends who need it. I felt very comfortable and at ease. It was like a weight lifted off me when I signed up!

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    StaffTransparency

    Reviewed Sept. 20, 2017

    Service received has been great. Continuous updates on accounts and great service from all representatives. Negotiations have been extremely beneficial with assisting with the reduction of my overall debt. I am truly grateful for the assistance that I have received.

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    StaffProcessTransparency

    Reviewed Sept. 20, 2017

    Very cordial and helpful staff. Explained everything clearly during entire process. Counselor was always available to address questions and concerns. Process was simple and efficient utilizing online document signature. I would definitely recommend National Debt Relief to anyone in need!

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    Process

    Reviewed Sept. 20, 2017

    I have been with the program a few months and find that it is slow with them settling the debt amounts with creditors. I have some larger debts and some that are smaller. Why not settle the small ones first and get them out of the way. Meanwhile my credit score continues to sink. In 9 months I have settled exactly 1 account. At this rate it will take years. They say you should make additional deposits if able...well I am not and from what I see you are barely working with what I send. I have two small accounts I would like to see settled. Can we pick up the pace?

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    Customer ServiceStaff

    Reviewed Sept. 20, 2017

    From the start, everyone was helpful and knowledgeable. I highly recommend! Anytime I had a question or concern they were there with a very quick response. They took time to listen and care as to what was going on. I look forward to working with National Debt Relief.

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    StaffProcess

    Reviewed Sept. 20, 2017

    FANTASTIC & FRIENDLY HELPFUL SERVICE!!! TEN STAR ASSISTANCE -- Could not have been more pleased with the service and the professionalism. Thank you for the ease in which you made it easy in the process. You made a difficult situation very much more manageable, thanks!

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    StaffProcess

    Reviewed Sept. 20, 2017

    The debt specialist was more than helpful and made the process easy to understand. High technology form helped to complete the application and needed documentation in a matter of minutes. I would strongly recommend National Debt Relief to anyone that want to get debt free.

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    Customer ServiceStaffProcess

    Reviewed Sept. 20, 2017

    I had a positive experience with National Debt Relief. I was treated in high regard when speaking with representatives and my email messages were answered in a reasonable time. NDR was able to negotiate settlements for me that exceeded my expectations. Yes, I would recommend this program to others.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 20, 2017

    Angel was extremely helpful and patient. He made everything easier for me as it was a difficult decision to make. He explained everything in detail and was well paced so that I understood it all. He took the time to answer all my questions to my satisfaction.

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    Transparency

    Reviewed Sept. 20, 2017

    Well debt consolidation sounds very promising. I hope everything goes as promise. It's just the beginning. I just started today and Josh was very clear. I really appreciate making everything going so smooth at signing. I'm very excited to what I signed up for. Can't wait to be debt free.

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    StaffProcess

    Reviewed Sept. 20, 2017

    It was a very informative, and helpful process! Both people that I talked to seemed like they really wanted to help me fix my problem and become debt free. I really appreciate everything the two gentleman did to help me and my husband! I feel much better about the situation!

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    StaffTransparency

    Reviewed Sept. 20, 2017

    I had a very good working relationship with both Sharde ** and Andrew. They were very friendly and knowledgeable about NDR. They answered all questions and explained things so I could understand. You have two very good employees in these two. Thank you.

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    Customer ServiceProcessTransparency

    Reviewed Sept. 20, 2017

    The process from start to finish was relatively easy. Matt was readily available at all times and helped answer a lot of questions I had and made me feel comfortable speaking about any of my concerns. I can only hope this turns out to be a great help to my current situation. I feel as though everything was explained to me without any hidden agendas. Thank you so much for helping me take the first step in fixing my life.

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    StaffProcessTransparency

    Reviewed Sept. 20, 2017

    My experience with this program was very professional. The representative was experienced and easy to understand in explaining it to me. He explained in detail just how the program works and what I needed to move forward in working on my debt.

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    Staff

    Reviewed Sept. 20, 2017

    The experience was useful, professional and helpful. There was plenty of information and documentation on a potentially difficult process. I do feel like I can contact National Debt Relief at any time to get assistance. It will really be great to be on the other side of debt.

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    StaffTransparency

    Reviewed Sept. 20, 2017

    Thorough, competent and patient. Carried us through the application expeditiously. The situation was reviewed and all possible cautionary measures were explained. Staff was available at virtually all times and their interaction occurred in a timely fashion in order to accomplish the mission.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 20, 2017

    After losing many sleepless nights over my debt, I was put at ease by your very helpful staff. During my initial call, all of my unsecured debt was listed and I was given a monthly payment that I can live with. The welcome call was just as easy. Your staff person walked me through setting up my online account and made sure I understood how the program works. He also made sure I knew where to call if I have any questions in the future. Thank you for helping me get back on a firm financial footing.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 20, 2017

    When I called NDR I was so stressed out. I just found out my Husband is very sick and we have to go to Cleveland Clinic. I spoke with Carlos. He was so helpful and very patient with me. I feel like a ton of bricks have been lifted off of my shoulders. My bills just got so out of hand, Carlos explained all the pages of the agreement to me. He explained a couple of times for me exactly how this would all work for me, I really didn't quite understand it the first time. So I am hoping in about three years I will be debt free and on my way to decent credit, it seems like a long time, but it sure is better than twenty years. Thank you for your understanding and not making me feel like I was committing a crime.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 20, 2017

    Excellent customer service. Very courteous and pleasant. Very informational. Both of the customer service agents did an excellent job in their job title. They communicated the information very well to where the client understands. I would recommend a friend or friends to this establishment anytime.

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    Reviewed Sept. 20, 2017

    National Debt Relief told me how the program would work and how much money I would save, how the payments would come out of my account, and how many years it would take to clear everything up on my cards. It made my life less stressful because I no longer have five credit cards.

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    Staff

    Reviewed Sept. 20, 2017

    I was stupid enough to trust two of my friends and allowed them to access $75,000 in my credit. So, I’m paying a debt that’s not even mine. That's my own fault for being gullible so I decided to seek relief help. National Debt Relief has been awesome. My credit went from 812 to zero. So, I'm freaked out about it, but they've been really cool, very patient and really kind. They always follow-up as soon as they have completed a transaction or if something needs to be updated. They've always been really nice. It's been a relief working with them.

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    Staff

    Reviewed Sept. 19, 2017

    I just signed up a few days ago, but all of my interactions, particularly with Analissa ** and Vanessa **, have been excellent. They were both caring, concerned, and helpful through every step. Everything has been very straightforward and relatively easy to complete.

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    Staff

    Reviewed Sept. 19, 2017

    Emily was very personable and knowledgeable, even redirecting my question when she didn't know a very specific question of mine regarding taxes. Would recommend keeping her on staff as long as you can, and have found my experience with this business far less stressful/communicative compared to every other network I've tried to work with.

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    Staff

    Reviewed Sept. 19, 2017

    I was scammed with $18,000 credit card debt and already had $10,000 debt. Thanks to Shea ** and Johnny for their help in getting me on my way to getting out of debt! I don't know what I would have done without their help. They were wonderful!

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    Reviewed Sept. 19, 2017

    Helped me get out of debt. No more debt collectors chasing me down and embarrassing me at work. With an ill husband and medical bills mounting it was a great relief. This has been a blessing for my family. I'm almost debt free with their help. Thank you.

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 19, 2017

    I was pleasantly surprised how quickly I was able to be enrolled in the program. The debt specialist I worked with was friendly and understanding. I am very glad I chose National Debt Relief. Everything was thoroughly explained and was willing to answer all of my questions.

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 19, 2017

    I wanted for a long time to approach a debt relief organization in order to reduce my debt. Frankly I was afraid to begin the process hearing bad experiences for some people. Finally came the time that I could not handle the financial burden myself. I began searching different companies and talking to their representatives. Search on the web for negative reviews for the companies. This process took about week.

    When contacted NDR I was pleasantly surprised for quick and prompt response from Mr. Thomas **. He immediately put me at ease sensing my fears about the process. I had a long talk with him. He explained positives and certain risks involved in this process. That night I had a very good sleep. After talking with my wife, we decided to go with NDR. I can say only good things about NDR. My sincere thanks to Thomas, Janel and entire NDR team. Thanks again.

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    StaffTransparency

    Reviewed Sept. 19, 2017

    Star ** is so patient and helpful. She explained things to where I can understand and answered all my questions. She listened to what I was explaining to her. I would recommend her to my family and friends if they ever needed debt relief.

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    StaffProcess

    Reviewed Sept. 19, 2017

    I thought the entire process was great! Krystle was very patient with me and answered all my questions. I feel as though I'm in good hands. And while it's a bit scary moving forward with this process, I do feel as though all my questions and concerns were answered in a professional and knowledgeable manner. Thank you!

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    Customer ServiceStaffProcess

    Reviewed Sept. 19, 2017

    Very informative, respectful, and courteous. The process enjoyed. I will advocate for your work will those I will come in contact with. Thanks, Joshua for your persistence in getting result, with his knowledge of resources. Christopher, with a special touch via Joshua. And then, that final touch of the conversation was from a very wonderful lady (can't recall her name) oops! Gave an outstanding review. Many will come back, because you care!

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    Process

    Reviewed Sept. 19, 2017

    I have been a member for 6 months now and have complete confidence in their ability to resolve my debts. Though it's still early, they have kept me informed of every move and options available to me throughout the process thus far. I trust that at the end of my commitment, the end result will be well worth my time and financial investment.

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    Staff

    Reviewed Sept. 19, 2017

    I am very pleased with the handling of my enrollment. Staff was courteous and very helpful. All questions were answered. Staff was very patient with me. They made sure I understood what the agreement meant. Gave me instructions as what to do if I had questions.

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    Staff

    Reviewed Sept. 19, 2017

    I wish I found NDR sooner. They made me feel that they really have my back. Especially at this most challenging time in my life. It's nice to have someone (or a lot of people!) look out for me. Very professional, very friendly and I absolutely recommend them to anyone who's going through some or a lot of financial challenges. I'm so happy that I made the first step to financial freedom with them!!

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    StaffProcessTransparency

    Reviewed Sept. 19, 2017

    Very thorough, patient and willing to assist others who may not be sophisticated in finance matters. Paul helped me understand the legal and financial aspects, as well as explained in detail every facet of the program, until I understood the subject he was discussing.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 19, 2017

    My experience with NDR was excellent. The representatives were friendly, very informative and polite. They answered all my questions and were very patient when I ask them to explain or repeat. Follow-up call were as informative and courteous. I would definitely recommend NDR to others.

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    Staff

    Reviewed Sept. 19, 2017

    Wow! I can't believe the difference in what I had owed to now what the company has settled for. I am so happy I have National Debt Relief working for me. This is something anyone who is struggling to make ends meet should look into. I felt ashamed that I could not handle this on my own but the representatives with National Debt Relief do not let you feel ashamed.

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    Reviewed Sept. 19, 2017

    Brad ** has been stellar in guiding me through this complicated process. I feel so reassured by his knowledge, thoroughness and accessibility. I got really lucky falling into his care and handling. He was prompt in getting back to me and always made sure that I understood the information he was providing.

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    StaffTransparency

    Reviewed Sept. 19, 2017

    Speaking with Andrew was a pleasure. He explained all information in detail, He was very patient with me and allow me to interrupt and ask questions during his greeting. He made sure I understood. I am looking forward in receiving my RELIEF from DEBT.

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    StaffProcess

    Reviewed Sept. 19, 2017

    I found National Debt Relief, after receiving mail from a competitor was impressed by their credentials. The staff I talked to were friendly, professional, and helpful. I feel as if I can trust them and appreciate they are honest about how good or bad the outcome of this process can be. I feel as if this is an agency that really prepares people for what is going to happen and have a variety of methods to offer support. Some that I would not have even thought about needing. I am so thankful for this agency and am finally feeling like there is some hope for my future financial situation.

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    Reviewed Sept. 19, 2017

    It was a hard choice to make to decide to finally do something about debt. When I finally did, it all moved so quickly and I am incredibly grateful for all NDR has done for me. Six months in and I am already seeing huge progress.

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    Staff

    Reviewed Sept. 19, 2017

    Very good company. They have been very helpful and my debts are getting paid off. When I need to look up my account it is readily available. Any questions I have are answered. The payments are very acceptable and they are doing exactly what we had talked about.

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    Staff

    Reviewed Sept. 19, 2017

    Wade ** & National Debt Relief were very helpful in taking care of our needs. He was very also very knowledgeable and friendly. This is a very difficult time for us, and we were made to feel very comfortable.

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    Reviewed Sept. 19, 2017

    My family and I are thankful for all that you are doing to help us get back on track and debt-free without filing for bankruptcy. Keep up the great work, because everyone deserves a second chance at financial freedom.

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    StaffProcess

    Reviewed Sept. 19, 2017

    The customer services representatives I spoke with were very friendly, helpful and courteous. They were really attentive to my needs. This seems like a really good program and I look forward to freeing myself and my family from the burdensome debt that never seems to diminish.

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    Customer Service

    Reviewed Sept. 19, 2017

    It was off to a Rocky start, I'm still pretty neutral with NDR right now. Nothing has hit the "WOW" factor. Especially after the first settlement negotiation and the call being escalated to a supervisor when I didn't ask for escalation and she didn't handle the situation very well. But so far 3/15 creditors have been negotiated with. I'm looking forward to see how they handle the bigger debt accounts so to be continued.

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    Staff

    Reviewed Sept. 19, 2017

    Thank you National Debt Relief. I'm starting to feel the relief of being debt-free. Thank you NDR for resolving one of my debts. For several years, I had stressed, struggling, and thinking how to pay my debts. I could not sleep at night thinking what will be the solution to pay off my debts, until one day, I've learned about National Debt Relief maybe they could help me resolve my debts. Thank you NDR for accepting me as one of your customers that needs help to resolve their debts. Now I have the confident and trust that NDR will help me resolve my debts. Thank you NDR for your help and understanding about my situation. God Bless!

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    Process

    Reviewed Sept. 19, 2017

    I was well informed and the process was simple and fast. Thanks! Jakeith ** made sure I knew everything and made the process easy. I have been given all the information to start my way to being debt free a lot faster than I could have been on my own.

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    Customer Service

    Reviewed Sept. 19, 2017

    It was nice to have a liaison between creditors and myself; especially to field the numerous daily telephone calls. Unfortunately, it takes so long to build up enough in the NDR bank to negotiate, which is not NDR's fault. I'm glad I only have 2 more payments to the creditors to finish this program. I appreciate the help!

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    Customer ServiceStaffTransparency

    Reviewed Sept. 19, 2017

    The young man that I spoke with was very clear about what I was to expect. He seemed to be able to answer any questions that I had. He made it very easy to trust what you all are doing for me and eased my mind about anything.

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    StaffProcess

    Reviewed Sept. 19, 2017

    Very helpful and went through every step in great detail making me feel at ease through the entire process. Would recommend this service to anyone in need of it. Feel very confident that my finances will get under control and I will get out of debt faster than if I tried it on my own.

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    Customer ServiceStaff

    Reviewed Sept. 19, 2017

    Fast, complete information from the first interaction. Genuine listening ear from my Certified Debt Specialist who both patiently heard "my story" while guiding/informing me about options & consequences. Consumer Reviews & the BBB both rate NDR as the best due to their high standards/business model AND remarkable customer service. Problem solving debt issues is their expertise.

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    Customer ServiceStaff

    Reviewed Sept. 19, 2017

    Marvo and the customer service person were very nice and explained everything and answer all my questions and made me feel very comfortable and yes I would recommend this program to my friends so thank you again for everything and I will call if I need anything.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 19, 2017

    Very thorough and helpful! Walked me through each step. Answered all my questions and didn't pressure me. I took the weekend to think about it. So far it's gone smoothly to start up, but will see how it goes over time.

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    Customer ServiceStaffProcess

    Reviewed Sept. 19, 2017

    Very helpful and informative. I was uneasy about the process but speaking with Jay ** and the lady that handled my welcome call was very helpful. Thank you so much for understanding. It's not easy to face the fact that you need help. They were there to help me along the way.

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    Staff

    Reviewed Sept. 19, 2017

    Everyone was very helpful. I look forward to getting my debt paid off as soon as possible. I spoke with other agencies and no one was as helpful as National Debt Relief. I look forward to being able to afford my son's medical bills without having to worry.

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 19, 2017

    Matt ** who enrolled me was super helpful and informative during the whole process. He made it very easy. My welcome call was also really great and helpful, the man was nice and explained everything thoroughly. I would definitely recommend this service to any friends in debt.

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    Reviewed Sept. 19, 2017

    So far I have had no problems with your service and I am satisfied! As far as your services go I am very appreciative of the help you offer to get me out of the trouble I have gotten myself into so thank you very much!

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    Customer ServiceOnline & AppTransparency

    Reviewed Sept. 19, 2017

    Freddie ** was great in answering all my questions and helping me out. One of the best customer service experiences. I am hopeful that my debt will be resolved fairly and quickly. The website is intuitive and Freddie and Johnathan walked me through the process professionally and quickly.

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    StaffProcess

    Reviewed Sept. 19, 2017

    Christal did a fabulous job helping me get all this together. This is not an easy thing to do and she did not make me feel judged or anything negative. She's also been helpful even after her part of the process was over. I'm excited about the program and Evoking debt free.

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    StaffProcess

    Reviewed Sept. 19, 2017

    Ivory ** has been an awesome go to person for this program. She responds quickly, is knowledgeable and helpful. I have been very pleased with National Debt Relief so far. I feel comfortable and safe with my decision to join the program and I am glad there is a light at the end of the debt tunnel.

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    Kevin increased rating by 3 stars.
    Customer ServiceProcess
    After a positive interaction with National Debt Relief, Kevin increased their star rating on Dec. 5, 2017.

    Updated review: Dec. 5, 2017

    It’s been 5 months since my account first started with National Debt Relief, now they have already settled one of my debts to about 50% of what was originally owed. And the better part is they take care of making the payments to the creditor.

    Original Review: Sept. 19, 2017

    It is still too early in the process to be able to tell if I will be satisfied or not. I have changed my contact information with all of my creditors. However I am still receiving phone calls constantly. Hopefully soon these calls will stop and progress will be made toward my debts.

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    StaffProcess

    Reviewed Sept. 19, 2017

    I'm just getting started on a debt relief program and everyone I've dealt with at National Debt Relief has been extremely courteous, professional, understanding, and helpful concerning my situation. I am reassured that financial debt relief is on the way!

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    Customer ServiceTransparency

    Reviewed Sept. 19, 2017

    I was very pleased with my interaction with the customer service that I retrieved. It was a very pleasant experience and I will definitely refer National Debt Relief to friends. I was also very impress with the timing of the settlement and the constant communication between NDR and I.

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    Staff

    Reviewed Sept. 19, 2017

    Brian ** and the loan document representative I had were excellent, polite and very helpful. They answered every question we had with knowledge and compassion. Very pleased to be a part of NDR. Would recommend them to anyone with ease. Thank you so much. A load has been lifted.

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    Customer ServiceProcessTransparency

    Reviewed Sept. 19, 2017

    Well everybody we spoke with were very clear, helpful and understanding with the whole process. They made clear that if we needed help at anytime with the process or had questions we call and/or email for support and that means a lot. Thank You.

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 19, 2017

    Ampi ** was very helpful to me. She was very patient in explaining the program, and made sure that I understood everything. She responded timely to any contacts I attempted to make with her. She answered all questions to my satisfaction. It was a very pleasant experience having her work my case, also my communication with the welcome callback was very informative and courteous. Thank you for your help.

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    Staff

    Reviewed Sept. 19, 2017

    Excellent!!! Knowledgeable, friendly, really helpful!!!! They really want to help. Completely legitimate. Top ratings with the Better Business Bureau. They do what they say and say what they do. Get ready to be debt free. Would absolutely recommend to anybody and everybody who is in debt.

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    Customer ServiceStaffProcess

    Reviewed Sept. 19, 2017

    Very professional and made sure all questions was answered and I fully understood what the program was and what I needed to do. They made sure I had all the information I needed to get in contact with customer service and had all my contact information. I really feel comfortable with the program because I was having second thoughts about it in the beginning but I really impressed with the 2 gentleman I spoke with.

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    Staff

    Reviewed Sept. 19, 2017

    My husband was out of work for over 2 months this summer, his 3rd accident in 4 years. The accident he was involved in last year occurred at work, and he was fired which resulted in a $25,000 per year loss in income. I had been trying to pay off credit cards and pay down my debt for a little over 2 years, but when this current accident occurred, it took us to a negative net worth. National Debt Relief has been a life-saver! So grateful they have been professional and have helped us at a time we were drowning.

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    Reviewed Sept. 19, 2017

    No gimmicks! Just an honest company helping people pay their bills off quicker! This company is a godsend for honest people overwhelmed with debt from real estate loss, hardship, divorce, health issues, etc. Would recommend with enthusiasm!

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    Customer Service

    Reviewed Sept. 19, 2017

    I'm happy that they have negotiated Citi Bank, but Chase keeps calling me. I've asked customer service to have someone call Chase, but I'm still getting the calls. I've been paying NDR since January 2017 instead of Citi and Chase. On my credit it looks like I'm a dead beat. My rating has suffered tremendously. I'm disappointed that an agreement with Chase hadn't been reached.

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    Customer ServiceStaffProcess

    Reviewed Sept. 19, 2017

    UPDATED 05/24/2019: The process was really easy and our interactions with the rep were really good. The negotiators have always been straightforward and told us what was going on. Plus, they answered all of our questions in a timely manner. We were told what our payment was gonna be and when we needed to split the payment up in a month, they did that really easily. NDR has been great.

    Original Review: NDR has been a hard decision for us but they are knowledgeable and know how we're feeling and have been able to answer our questions. We are just getting started and we are nervous but we feel as if we are making an informed decision.

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    Staff

    Reviewed Sept. 19, 2017

    I was well informed as to what and how National Debt Relief would be able to help me in my financial problems and they are in the process of resolving these issues. They acted professionally, did not judge me and I am grateful for their guidance and expert advice. Thank you!

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    Staff

    Reviewed Sept. 19, 2017

    Thank you and I love work with you guys. You have help me so much when I had questions and was worried. Thank for helping us get debt free. You guys do such a great job and it helps knowing you are there working on our behalf and trying to get the best results you can. Thank you again.

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    Staff

    Reviewed Sept. 19, 2017

    My wife was diagnosed with Cancer and with borrowing and trying to obtain money for copays and everything I had debtors calling all hours of the day and night on top of the problems with my wife. Finally I called National Debt Relief and signed up with them. It was a relief not to have to deal with Debtors and could just focus on my wife. After 3 1/2 years I am debt free and I have to say that I owe it all to these people.

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    StaffProcess

    Reviewed Sept. 19, 2017

    Negotiation of debt has dropped a lot of the stress involved in program. And for that I am happy... I suppose as time passes I will gain new confidence in the whole process and see a difference in debt reduction. Everyone that I have talked to have been very helpful in the process.

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    Customer ServiceStaff

    Reviewed Sept. 19, 2017

    My experience was great. The person that I was speaking with went through every detail and even suggest a few things for me to do. The representative was patience and answered all my questions. Before I was done with the call they let me know all my next steps to follow.

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    Staff

    Reviewed Sept. 19, 2017

    Art was kind, understanding and knowledgeable. I was hesitant due to the negative impact on my credit, but I shortly learned it would be short lived considering I would be debt free at the end! Art made me comfortable telling my story a making the decision to have NDR help me and my family.

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    Reviewed Sept. 19, 2017

    I have been very pleased with the work that National Debt Relief has done on my behalf. They have resolved 2 of my 4 credit card debts and I have no doubt that they will be successful in resolving the remaining two. They have done a lot to relieve my stress level.

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    PriceStaff

    Reviewed Sept. 19, 2017

    The folks at National Debt Relief were very understanding of the situation I got myself in regarding credit card debt. They were kind and professional and worked quickly to get me in enrolled in their program that will have me out of debt in a fraction of the time it would have taken me and for a fraction of the cost.

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    StaffProcessTransparency

    Reviewed Sept. 19, 2017

    Your staff was extremely helpful and knowledgeable. I highly recommend your company. Daniel and Connor were extremely courteous, well versed, and highly professional. I have never inquired about anything like this before, they explained the process very well. I can't say enough good things about these two gentlemen.

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    Reviewed Sept. 19, 2017

    My husband and I accumulated a lot of debt while I recovered from cancer, after we lost our jobs in the 2008 downturn, moved around the country for his work, and then came home to help my mom and family after my dad died. While we were embarrassed that we couldn't care for our debt better (even though we tried by reaching out to banks for consolidation loan... to no avail), NDR did not shame us. Rather, they helped us to deal with our debt in a seamless and matter of fact way by providing us with their support and direction. I would recommend them to anyone.

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    Reviewed Sept. 19, 2017

    I was so happy to hear the results after NDR negotiated a settlement on my debt. It was such a good feeling to get things resolved. This has been an overall good experience and has helped me get on my feet and begin to put money aside for savings and manage my budget.

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    Reviewed Sept. 19, 2017

    We have only been using National Debt Relief for a couple months, and we are very pleased with how they are handling our account thus far. They are connecting with our creditors and helping us relinquish our debt through communicating our intentions with each creditor. Thank you and we are looking forward to your continued help and support.

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    Staff

    Reviewed Sept. 19, 2017

    Erik was very professional, I felt comfortable. Just signed up on Sept. 18 so I can't rate program yet but once I get into it further I would be glad to rate program. Erik understood how I felt and understands that this is entirely my doing. My husband was unaware and Erik was sympathetic.

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    Process

    Reviewed Sept. 19, 2017

    We are happy with the results so far, and hopefully will continue to be in the future as our debts are paid at a fair amount. This program gives the average person a chance to pay off their debts in a timely manner, and without the constant harassment that often happens.

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    Process

    Reviewed Sept. 19, 2017

    I feel very confident participating in this program. I look forward to becoming debt free. I feel well supported and confident in the support. The process seemed fairly simple and it was nice having the team come up with a plan that fit me best.

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    Staff

    Reviewed Sept. 19, 2017

    Gene was great in explaining everything. From the initial consultation to the details of the process. I would recommend the initial call to be refined. The person assisting me with the setup seemed very rush and there were portions of the process that are unclear.

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    Customer ServiceStaffProcess

    Reviewed Sept. 19, 2017

    My grandmother needed relief help and she went with National Debt Relief. At first, the interaction with the team was pleasant, and then in the middle, it was frustrating. Now, the frustration is over and it's okay, but it was painstaking for my grandmother when we initially started the program. We had sent over their statements but we kept getting phone calls saying that they didn’t have them, and I kept telling the rep I was speaking with that they just have to look. One kid said he saw a document with a bunch of attachments but no statements and I asked if he opened up any of the attachments and he said no. And when he opened one attachment, lo and behold there were the statements. Nobody was willing to go above and beyond to look through the documents to see what they actually have.

    It was a fuss between that incident and the power of attorney situation. I asked one person if this power of attorney will supersede the other power of attorney that they needed and they had told me, yes, only to find out that that's not the case. So, the left hand was not talking to the right hand and it was at the expense of our frustration. They've got the power of attorney and they've got the documents that they need, so now I wait for phone calls if these companies want to settle. Right now, my grandmother is still getting the collection calls but I think that's part of the process. In general, they tried to get the process completed and it certainly improved when I talked to them.

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    StaffProcessTransparency

    Reviewed Sept. 19, 2017

    Excellent service and very patient with me to explain how the process works. I chose National Debt Relief because of the outstanding online reviews, and now I can say it's true! They are upfront, honest and helpful. I'm so grateful to have their professional guidance and service to become debt free.

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    Reviewed Sept. 19, 2017

    So far it has been great. Always let me know what is going on with our account. We have settled a couple of accounts and we have been in the program less than a year. We are confident we will be debt free sooner than what we expect.

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    Customer ServiceProcessTransparency

    Reviewed Sept. 19, 2017

    The program was explained in detail, and all questions were answered. Mr. Freddie ** is a #10+. We are pleased to work thru the process to pay off credit cards in this program. Thanks for the help in getting all emails and phone call taken care of.

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    Staff

    Reviewed Sept. 19, 2017

    I have just started with NDR, and everyone I have spoken to so far has been very helpful with every question I have had. I know I have lots to deal with coming up, but all the assistance so far has my spirits up for being debt free very soon!! Please keep up the excellent work!

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    StaffProcess

    Reviewed Sept. 19, 2017

    I would definitely recommend National Debt Relief to friends and family. Very professional and caring, answering all questions very professionally. Also if any problems arise. There are very prompt in responding to any questions, that may arise throughout the process. I find all members at National Debt Relief always kind and considerate.

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    StaffTransparency

    Reviewed Sept. 19, 2017

    It was explained to me very clearly the procedures & what to expect. They were very specific with every details. They were very friendly and very nice. They really help me a lot. And made me feel at ease & relax. I would recommend this to my friends.

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    Staff

    Reviewed Sept. 19, 2017

    To date National Debt Relief has been helpful, skillful and patient with me in this new experience. That is a hard decision to make, but I know that I made the right decision to go to them for assistance!! They call to check-in with me on updates, ensure that I have the login and password to check the website for updates and progress.

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    StaffProcessTransparency

    Reviewed Sept. 19, 2017

    The representative, Shomari **, I spoke to was absolutely helpful and pleasant. He made my transition into the National Debt Relief program a very easy process, even when I was stressing about it. He explained in full detail. He made me feel I was going to do this for myself and my family. Thank You. :) The confirmation spokesperson was also helpful. Thank You. Now all I need is to move forward and get out of debt.

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    Staff

    Reviewed Sept. 19, 2017

    This experience has been a walk in the park so far. I am so relieved to have the burden of feeling like I will be making crippling minimum payments for the rest of my life gone. Not to mention every single person I have spoken to in NDR has been so kind and informative. I am extremely thankful for this incredible resource!

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    Reviewed Sept. 19, 2017

    After medical emergencies and job loss sucked my savings dry, I was at a loss as to get out of my financial mess. The payment amount is reasonable and "doable". I won't be broke trying to keep up with an unrealistic monthly payment and I will be able to sleep now knowing that my finances are on the mend. Huge sigh of relief in my house tonight!

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    Customer ServiceStaff

    Reviewed Sept. 19, 2017

    We are very pleased with the service National Debt Relief has to offer. They are always there to help and answer any questions we may have. Highly recommend this company to get you out of debt! This company provides an excellent service by dealing with the creditors for you so you don't have to!

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    Customer ServiceStaff

    Reviewed Sept. 19, 2017

    National Debt Relief has been great. They’re really friendly and I can call and ask them anything and they'd help me out. I had some financial difficulties and so far, my debt is going down and I’m much happier. It seems like it’s going to work out.

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    Staff

    Reviewed Sept. 19, 2017

    Because of the high-interest rates, it was impossible to pay off my credit card debt without NDR. They’re always there if I need them. They’re very responsive to any problems and they keep me up-to-date. So far, it’s been great. One credit card will be paid off in September, another in April, and I'll only have one left after that. NDR has been very helpful and very personal.

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    Reviewed Sept. 19, 2017

    I had a lot of debt so I looked up debt relief online and compared National Debt Relief to other websites or companies. I'm paying off debt one thing at a time and got a lot of debt settled by NDR. It made my life easier so I can get other things that I need like a house or a car or whatever it may be.

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    Customer ServiceStaff

    Reviewed Sept. 19, 2017

    My husband was bitten by a brown recluse spider and was in the hospital and we incurred a lot of hospitalization bills. He was out of work for four months. It got bad real quick so we went with NDR. They advertised on the television that they take care of the debt first, then they get paid. But they will negotiate with a creditor and take their money before they go on to the next creditor. It gives you the illusion that they’re going to pay your credit cards and then pay themselves after the fact but when in fact, they won’t continue with another creditor until they get payment for the one they just negotiated. So, it’s a gray area. They want to make sure that they have money in there to cover their cost before they negotiate with a creditor. I’m not happy with that.

    When you ask them for any kind of written information because you’d like to see it, they will tell you to go to your bank portal. If you go to the bank portal, it only gives you the immediate balance in your account. If you go to your portal with them, it will only go back three months so you cannot track where your money has gone. They avoid that and they will say that they will put your request forward and you will hear something back in 14 days, but you never get anything back. You don’t get anything in the mail whatsoever that you requested for documentation.

    We had four credit cards over $4000 dollars, but they were all in good standing and they want us to turn those over to them and they’ll work with companies and we could get all the interests so we won’t pay as such. They didn’t tell me that they’re not going to pay that at all or even contact that creditor for six to eight months. Then, it’s at the point where it’s gone either into collections or to court. They told me that I have legal representation, and that a very small percentage of people get summons to go to court. I got two on the exact same day two weeks ago and the odds of that is supposed to be very small. When I called them about this, they said that they’ll have a negotiator call immediately. Three days later, I called. The negotiator had called either place, so I called the law office of one of those. I told them that I want to settle and called NDR and told them that we’re ready to go and to call me if they didn’t accept the terms.

    National Debt Relief then writes me an e-mail saying that they’ve got a great offer for me and that they’re saving me $1,900. They didn’t save me diddly-squat. The $1,900 was for charges and interests and they only settled for the balance that I turned it over for. The same thing happened with the other one that we got a summon for. There are no savings whatsoever. Also, they tell me that there’s a possibility of taking it to collections and that their people are hard at work negotiating with my creditors all kinds of postponement as long as possible. That’s baloney because we have four that went into collections that got our credit report and two that we got summons to go to court.

    Overall, they gave me the runaround, and they do not give me a specific answer and they avoid any questions. They told me to fax the information to them, and then to call them back in 20 minutes to an hour. I follow through with what they told me to do and they still decline the fact that they received it even though my fax person says that they have received it. Then 24 hours later, they say in an e-mail that they’ve received this information. Their company is misleading and how unfortunate it is that they allow things to get as bad as they do when they can be taken care of sooner. If I had not gone through that experience with my husband, I would have tried to negotiate with the creditors on my own and I would have been better off. They’re terrible. I would never recommend them to anybody.

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    Reviewed Sept. 19, 2017

    I had about $15,000 worth of debt that I hadn't been able to pay and I had some money come way, so I decided I wanted to get the debt cleared up. I looked National Debt Relief up on the internet and it seemed like it was okay. They wanted me to put a certain amount of money into a bank account for them to draw from in order to pay the debts that I had. I went ahead and gave them about $7,000 and that's going to clear up the debt. There were some people that they had to talk to, to pay all the debt off, but some of them wanted to do it over a time payment plan so it's been taking several months. But it will be hopefully cleared up by the end of this year at any rate. National Debt Relief enabled me to use a credit card again. I got one and I started using it a little too quickly and bought a new car for me but now that's all paid off. So far, my experience with National Debt Relief has been good.

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    Staff

    Reviewed Sept. 19, 2017

    What I like about National Debt Relief is that what they promote, that's what I've been getting. I’m happy that a lot of my debts are getting taken care of because the last thing I wanted to do is declare bankruptcy. Their team has been very professional and they let me know when something pops that will help take care of all the debts that I have.

    Now, I'm more relaxed. Because the bills are getting paid, I'm not going to feel that stress that I was in. It's been good because I was getting sick. And since I've been with them, I'm going back to normal. It gives our family more peace of mind. They go beyond their services and that to me means a lot. They're doing an excellent job. As a matter of fact, I have recommended Debt Relief to other friends.

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    Customer ServicePriceStaffTransparency

    Reviewed Sept. 19, 2017

    My business was slow and I had issues and National Debt Relief told me that I would have 30% to 50% savings if I did relief help. I debated on whether to do bankruptcy or relief help and I wanted to at least pay some back because most of the creditors that I called wouldn't work with me. They seemed fine until now. I'm thinking about filing bankruptcy anyways because they're making money and I'm not saving any.

    They answered everything basically that I wanted to hear like the savings and those kinds of things. Then they had me paying for an attorney on the side and I can't talk to that attorney. That attorney is not really what they played it up to be. I'm really frustrated with them. I tell them that I don’t want to make a deal with a certain company because there's no savings. Basically what they're doing is they're taking off the interest I would've paid, coming back with what I owed. Then they get 25% of that which then put me back at the same point, which they didn’t explain the 25%. I didn’t find that out until the first bill. But I blame myself for not reading the papers closer.

    I definitely wouldn't do that program again and I'm going to tell everybody I possibly can not to. I would've been better off to stay the way I was -- get an attorney and try to work with the creditors instead of doing it that way. It's not a very great experience. The one other thing is I tell them no on a deal. Then they come back with the same deal and they called me four or five times a day while I'm trying to work. They're worse than the creditors were as far as calls. I call them, and I tell them I don’t want to do that and then a couple of days later they come back. I know it's computer-generated but still it's annoying

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    StaffProcess

    Reviewed Sept. 18, 2017

    Wonderful service. I would absolutely recommend to a friend. This program is allowing me less stress and more time with my family, along with a reasonable amount to pay back my debt. The representatives were very thorough and helpful. I am thankful for this program.

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    StaffTransparency

    Reviewed Sept. 18, 2017

    I was very impressed with the way I was treated and how everything was handled in a professional manner. Everything was explained and reviewed with me before anything was completed or signed and was made perfectly clear as to the actions that would be taken.

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    Staff

    Reviewed Sept. 18, 2017

    Very courteous and informative, get my answers clearly and quickly in simple terms. I would definitely recommend this service to any of my friends if they need to consolidate their debts to improve their credit scores. Very helpful and pleasant to talk to.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 18, 2017

    I was so nervous to call but my fears were quickly knocked out by the clear and concise explanations of the customer service staff. They were very knowledgeable and friendly. I never felt pressured to sign up and felt like NDR really cared about making sure I was comfortable with the program.

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    StaffProcess

    Reviewed Sept. 18, 2017

    I just signed up for the program and already I feel a weight lifted from my shoulders. They have been very patient, answered all my questions sometimes more than once. Looking forward to the next few years so that I can be debt-free.

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    Process

    Reviewed Sept. 18, 2017

    I have had an amazing experience with the program so far. They made it very easy to understand the program and they have lifted so much stress off my shoulders. I couldn't keep up with all the bills I had and they made it easy for me to be able to make payments. Thank you so much.

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    Staff

    Reviewed Sept. 18, 2017

    I am so very blessed I have you to help me with all my problems. Everyone is so very special and kind to me. I am sick and everyone has taken their time with me and working with my daughter Kaitlyn has been a lift of hope. Thank you.

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    Customer Service

    Reviewed Sept. 18, 2017

    Great customer service and quick process. Very easy to understand what the company is doing for you and what you need to do to help them. Definitely the company to go to if you need financial help and debt relief.

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    StaffProcessTransparency

    Reviewed Sept. 18, 2017

    My sales rep and my welcome specialist Andrew was very polite and informative. He walked me through the process patiently yet thoroughly and I left the conversation with complete understanding, confidence and excitement. I am comfortable moving forward as a team with your company and have complete faith that we together will come out successful in our endeavors.

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    Staff

    Reviewed Sept. 18, 2017

    I am happy that someone can help me now. I am confident that NDR will do a good job. I am just starting with the process but I know that I will be debt-free soon. Thank you Wade **. He was really helpful and kind enough to understand my situation. Thank you in advance.

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    Customer ServiceStaff

    Reviewed Sept. 18, 2017

    The experience I shared with National Debt Relief, was a relief from the start. They promptly returned my call after I called during off hours on the weekend. They handled any questions I had in a professional and reassuring way. Automated voice systems were kept to a minimum, even then, the system continued to reassure move of my wait time and updated me every 30 seconds to 1 minute. Overall, the confidence I felt from the representatives and the reassurance they provided helped me feel that I was on the right path to eliminating my debt. I look forward to continuing business with them as I move forward with the positive change that is to come.

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    Customer ServiceProcess

    Reviewed Sept. 18, 2017

    When the email came with the offer the process was detailed and easy to do. I appreciate the ease with which the process took place. I look forward to continuing resolving the further debts. I would recommend this service to those in similar situations in the future. Thank you.

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    Customer Service

    Reviewed Sept. 18, 2017

    This is very easy. We did this right through email. Signed paperwork was easy. The directions were easy to understand. It's easy to save money. Yes your credit will take a hit but it will fix itself in a short time.

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    StaffProcessTransparency

    Reviewed Sept. 18, 2017

    Thoroughly professional, knowledgeable, patient and customer-oriented. All representatives made the entire process easily understood, answered all questions and provided a nice comfort level. Each area of the detailed agreement was explained in detail. I would highly recommend this service to others.

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    Staff

    Reviewed Sept. 18, 2017

    This service helped us out so much so far. I'm grateful there are good negotiators at this company and would recommend their service to friends and family in financial distress. They are friendly and non-judgmental of our situation and was really helpful.

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    StaffProcess

    Reviewed Sept. 18, 2017

    Both men I spoke with were very polite and thorough in explaining everything to me. They were very helpful. They were patient in helping me through the process filling out all of the forms online. They asked me if I understood everything, and if I had any questions about anything.

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    Customer ServiceStaff

    Reviewed Sept. 18, 2017

    I have been getting calls stating they're calling the number I was given to give creditors and they are not getting any info regarding my acct. And they are concerned and don't think I am really with NDR, I would like for them to talk to my creditors. They are being nice but I do understand their frustration.

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    StaffProcess

    Reviewed Sept. 18, 2017

    Kenny was very knowledgeable and made me feel very comfortable. This was my first attempt to call a debt relief company. The process was easy and painless. Very well organized with quality caring people like Kenny. I would recommend to friends and already have.

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    Customer ServiceStaff

    Reviewed Sept. 18, 2017

    National Debt Relief is helping me and my family to see a brighter future ahead. Feel the freedom that comes as soon as you start paying creditors is awesome. I strongly recommend them. Their customer service has nice people that understand you.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 18, 2017

    To the National Debt firm we appreciate the excellent information that your personnel presented to us. Very welled informed and phone communication was good. Step by step guidance, very informed. Presented and made us understand all pages listed. Thank you for your outstanding guidance.

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    StaffProcessTransparency

    Reviewed Sept. 18, 2017

    Great staff. They explain everything to you and make sure you walk away knowing exactly how the process works. I'm very pleased and I will be telling everybody in the hood, "It's time to get your old broke down credit back nice and shiny lol." Thanks, now let's get to work!

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    Price

    Reviewed Sept. 18, 2017

    Debt Relief is handling all my debt and so far are doing everything they said they would do. They negotiate with the creditors and get me the best payoff price and set everything up for me so I don't have to worry. I just have to make my monthly payments and they do the rest.

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    StaffProcess

    Reviewed Sept. 18, 2017

    I found them through the BBB and other online reviews. Process was fast, easy and the staff was non-judgmental. The staff was insistent that I understand the entire process and understood the consequences. Documents were forwarded to me early in the process.

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    StaffProcessTransparency

    Reviewed Sept. 18, 2017

    People that we talked to were great and explained everything thoroughly. We will recommend this company to anyone. Thank You Very Much. The process was very rewarding and short, which we appreciate fully. We are so happy that you are helping us.

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    Process

    Reviewed Sept. 18, 2017

    National Debt Relief was easy to use and helped to solve a problem that troubled me for a few years. They did not judge or humiliate me. They gave me hope and reassurance for a fresh start. I am so grateful that I used this program.

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    Customer Service

    Reviewed Sept. 18, 2017

    You guys always answer my question in a positive manner, professional and always on time for my creditors and I appreciate that and you always answer my questions and I love that!!! It's unfortunate that I had to come back a second time. Life happens!!! Knowing that you have my back, and I can count on you makes it just that much more perfect and comfortable to trust that you're going to take care of it, as long as I do my part... Love your service.

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    Staff

    Reviewed Sept. 18, 2017

    Due to a serious illness we fell behind in credit card payments, contacted National Debt Relief for a solution. They were very helpful and very understanding. I was able to qualify for a hardship account and they were very helpful in setting things up for me. So far the experience has been a good one.

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    Reviewed Sept. 18, 2017

    My score was bad in the beginning. Now it's horrible! 3 mo. in no results, creditors still harassing me. At least the Law firm did take a case. Not sure how they automatically come up with a total without 1st negotiating with the creditors. Some creditors in my opinion may not necessarily agree to their payoff, then what?

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    Staff

    Reviewed Sept. 18, 2017

    Just got a settlement with one of my creditors. It was more than I expected. It is a big reduction. Been less than six months. Very pleased so far! The staff is easy to talk to and very helpful with answering questions. Always make me feel secure with them. The Better Business Bureau gives them a A plus rating and so do I so far.

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    Staff

    Reviewed Sept. 18, 2017

    It was a great experience. Everyone was being nice and gave me enough information to go through with it. Mostly Nikki ** she was an awesome help. She showed me every step of the way and help me as much as she could. It's an honor to work with National Debt Relief.

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    Customer Service

    Reviewed Sept. 18, 2017

    Fantastic customer service and very helpful in explaining what's happening every step of the way, I wish I would have found you guys sooner, I will recommend you guys to everybody I know who have a debt issue that they cannot solve on their own.

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    Customer Service

    Reviewed Sept. 18, 2017

    Great customer service and they are very thorough with going over all the steps they take to help you. They return calls quickly and get back to with the answer needed. Also let me step up biweekly payments to meet with when I get paid at work to convince me better.

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    Customer Service

    Reviewed Sept. 18, 2017

    I Just started. I had one way out, this is to connect the cards to one account which I hate. I found the company National Debt Relief online on a Pinterest site. Looks like everything is good. Very easy and very nice customer service. Always answer clearly. Fast and easy to sign a contract, but process with every bank needs to couple months. I needs to see finish. :)

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    StaffProcessTransparency

    Reviewed Sept. 18, 2017

    Service was great from the very beginning. We called on Saturday. We spoke to Mr. **. Nice man, very polite, he explain everything in detail from beginning to end how the process would go. I am satisfied with this service. I would recommend this service to family and friends.

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    Price

    Reviewed Sept. 18, 2017

    Due to punitive interest rates, my credit card payments became unmanageable. I felt an inordinate amount of fear that I would be unable to continue to keep up with the monthly payments. Then I heard an ad on NBC radio for National Debt Relief. It has been a lifesaver for me. My blood pressure is no longer at stroke level and I feel confident that all my debts will be resolved in a few years.

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    Reviewed Sept. 18, 2017

    I received great news last week, NDR settled a $4+ account for under $2k. I am grateful and humbled by your efforts to help me resolve my debt situation. This was the first account they settled for me, looking forward to getting past all debt. Thank you NDR.

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    Reviewed Sept. 18, 2017

    So far everything seems to be okay but in describing everything the person seem to talk really fast or was in a hurry to get through everything. Need more information on what I'm to do and how I'm supposed to deal with my creditors but I'll figure it out and thanks for your help.

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    Staff

    Reviewed Sept. 18, 2017

    The experience I had with the agents representing this company were surprisingly very pleasant, as if I was speaking with a friend or family member. I was very comfortable opening up to my new friends, because they were treating me like family.

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    Customer ServiceStaff

    Reviewed Sept. 18, 2017

    They helped me pick out the perfect plan and was very thorough on my credit history which led them to help me out with my monthly payments! They called me monthly to see if there was any changes in pay and said the would adjust accordingly! Very courteous when they called me! Excellent staff!

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    Staff

    Reviewed Sept. 18, 2017

    I have had a great experience with National Debt. They have cleared some of my debt and I am so grateful. I would recommend this to anyone that needs to get rid of debt. Staff is very friendly and helpful.

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    Customer ServiceStaffProcessTransparency

    Reviewed Sept. 18, 2017

    Very easy enrollment, great customer service with clear and upfront verbiage. Everyone I have spoken with so far has been very nice and helpful, and easy to understand. Everything was processed very quickly through email without any issues. It seems like a great program so far and I'm excited for the future.

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    Customer ServiceStaff

    Reviewed Sept. 18, 2017

    They have been very helpful in getting my debt under control. Service is friendly and fast. As soon as they get an offer they call and email to help you get a manageable settlement. I would definitely recommend this to friends and family if they had debt problems.

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    Reviewed Sept. 18, 2017

    My experience so far has been good. Accounts seem to be getting resolved. The only matter I have any concern about, is that my account went with another lending company with much higher rates. This was something that was never discussed in the beginning.

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    ProcessTransparency

    Reviewed Sept. 18, 2017

    The whole experience with NDR was very well run. This from the beginning & all thru the process. Any questions I had were answered with good explanation. I would recommend NDR to anyone that wants to manage their debt. I wish I would have taken the time to contact NDR much earlier. Thanks.

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    Staff

    Reviewed Sept. 18, 2017

    I was in a bad way, and the woman I spoke with could not have been more helpful and understanding. I have seen a lot of help so far. I would have never gotten out of the credit card debt. Now I can see my way through, and be able to enjoy my retirement.

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    StaffProcess

    Reviewed Sept. 18, 2017

    National Debt Relief was just what I needed. They were very helpful getting me get back on track after my divorce. The people were wonderful and patient answering my many questions. They kept me informed as we moved through my debt issues and after I finished the program, they called to make sure I was doing ok. I have already recommended them to friends.

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    Reviewed Sept. 18, 2017

    I have been with NDR's program for a very short time, and even after enrolling I wasn't sure if it was the right step. It took only a couple of weeks exchanging faxes and e-mails with NDR that I realized I had taken the right step - and with the right organization. I have total faith in their ability to do what they say. Already I can feel my stress level dropping rapidly and for that I thank NDR. I fully believe National Debt Relief is a God-send.

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    Staff

    Reviewed Sept. 18, 2017

    It was ok talking to you folks. I felt a little overwhelmed. So maybe next time you take a call me a little patient and let the customer have time to think. Rather than that whoever was the second person helped me knew his job well and very attentive to his work. We need more people like that knowing what needs be done.

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    Customer ServicePriceStaff

    Reviewed Sept. 18, 2017

    I was paying off the TJ Maxx card and throughout the entire year, I never used the card. I was at my limit. I missed a couple of payments because I thought I had it on automatic paying. And when I caught up with the payments, I was on negative. I put $64 into it and only $20 went to the actual card. The rest was interest. I was looking to resolve that one but National Debt Relief called me and it was an all or nothing deal so I took the odds. Once I started, they got the ball rolling pretty fast.

    However, when I initially started, the guy had told me that it was going to be set to $280 a month. A couple of weeks ago, I noticed they come by when I make payments. I told them and they said it was because the payments come in every other week. The guy never told that. I told him I'll see if I can afford $280 a month. I'm not going to pay $400 in December. If they say $280 a month, I expect $280 a month constantly. I also noticed that when they resolved the account, they took a big chunk out and that left my account kind of short. It was during the third negotiation that they had told me I might had to put in extra funds. And I told them I was not putting any extra funds. I agreed to something and that's what I wanted. My first payment to a collection agency was at $200 and they took $400 for themselves. They could've taken $200 instead of $400.

    The people at National Debt Relief were good but they need to clarify things ahead of time and say what may or may not happen so that people have a heads up about it instead of them telling me last minute that I got to pay more. If I knew this all ahead of time and I agreed to it, I wouldn't complain but they didn't say that. I feel that they're there to collect on me. Nevertheless, I got relief for the accounts to get resolved and I'm not paying as much a month. National Debt Relief saved me money on having to pay all those minimum payments.

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    Customer ServiceStaff

    Reviewed Sept. 18, 2017

    I had a lot of credit cards and debt. They were all current at that time but it was killing me every month. I couldn’t ask for better people at National Debt Relief. They were very nice, helpful, and professional. Any questions I've ever called them with they've been very patient and gave me the answers that I needed. Since working with them, my life’s been very good because nothing got behind on my debts. They took care of that stress. It’s been very satisfying and I have recommended them.

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    Customer ServiceStaff

    Reviewed Sept. 18, 2017

    I was considering bankruptcy but I didn’t want to do that, and I had a lot of credit consumer debts. I was kind of embarrassed but I called National Debt Relief and they were very understanding and supportive. That was a good experience and it was helpful. I had eight or nine debts that I gave them and three have already been completely resolved while there's another one that they’re working on. Working with National Debt Relief made my life much better in terms of what I have to pay and to have a plan at the endpoint. That’s a big deal for sure. They’ve been very flexible and I'm amazed how positive everything has been in working with them.

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    Customer ServiceStaffTransparency

    Reviewed Sept. 18, 2017

    The first time I called, I worked with a lady who explained everything and walked me through the application process. Then I had to call three or four times and every single person I talked to was very professional and polite and they answered all my questions. Everybody’s been excellent. And getting help from National Debt Relief was a positive thing. There was absolutely no way for me to get out of my credit card debt but they provided me a workable plan so I won’t have to go into bankruptcy. I’ve already paid off some accounts and moving towards paying off another. I recommended them to a family member and a friend who is struggling with debt as well.

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    Staff

    Reviewed Sept. 18, 2017

    Everyone I spoke to at National Debt Relief regarding consolidation was really helpful. So far, they are doing what they’re supposed to do. So I got no problem with them.

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    Customer ServiceStaff

    Reviewed Sept. 18, 2017

    My wife had too many credit cards juggling on 0% interests and it got out of control so I took over the bills and figured relief help was the only way I can get out of it. I saw National Debt Relief had the highest rating in ConsumerAffairs so I picked them over the other ones and they were wonderful right from the get-go. They answered the phone every time I called and they were very helpful. Working with them relieved a lot of stress. I know it messed up my credit for the short run but in the long run it gets me out. They already settled a few of my accounts and after another two or three years I should be done. So far they were awesome. They are straightforward and to the point on the solution.

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    Customer ServicePriceStaff

    Reviewed Sept. 18, 2017

    I was in a lot of debt. I tried to take a loan but my credit score was so bad no one would give me one. And so, I decided to call National Debt Relief for information and what the program was all about and took a chance with them. A lot of people told me not to do relief help because they feel like the fees that are to be paid in order for the debt to go down is too much. But it’s well worth whatever fee that I needed to pay in order to help my credit. The team at National Debt Relief has been helpful. Everyone's always keeping me updated either through email or phone calls and lets me know what’s going on step-by-step.

    National Debt Relief has been nothing but amazing. My credit score has gone up since I paid with them. It’s so much stress off my shoulders knowing that someone else is standing up for me. They called the companies and tried to negotiate different fees that they can come to an agreement with. I’m so grateful and more than happy that National Debt Relief has helped me along the way.

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    Process

    Reviewed Sept. 18, 2017

    National Debt Relief settled my old debts. So far, so good. However, they should improve the way that they settle the accounts. There are hundreds or thousands of clients paying for the settlement contract that it’s going step by step. They should pay off the debts and make an arrangement with the client. I wish they settle all the accounts weekly than they do because in a year and a half, I’ve been working and paying every 15 days and the process is going like a turtle.

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    StaffTransparency

    Reviewed Sept. 17, 2017

    My Certified Debt Specialist, Jonathan **, was a dream to work with. Very patient and explained everything and reexplained when I didn't understand. He did not make me feel embarrassed or shamed for the situation that I got myself into... He was nothing but kind and understanding.

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    Reviewed Sept. 17, 2017

    This is one of the best debt relief programs anybody could have. I've only been here for like 4 or 5 months, and I see big improvements already. Thank you National Debt Relief. You guys are the best. I would recommend National Debt Relief to anybody in debt, trust me they really do their job right.

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    Customer ServiceProcessTransparency

    Reviewed Sept. 17, 2017

    After a decade or more of credit card debt, I enrolled in National Debt Relief's program - which lasted approximately 2.5 years for me. For the most part, the program worked as intended. One credit card company made it quite stressful in the first year of the program, but the guidance and communication from National Debt Relief eased my concerns. One minor critique is that during the latter half of my enrollment period, communication with me wasn't as good as the first half of my enrollment period. However, I never felt it was detrimental to my overall experience. I would certainly recommend National Debt Relief to others - I now have zero credit card debt, and that would probably not be possible without them.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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