National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
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- Financial relationships do not influence whether we publish a consumer review.
Reviewed June 8, 2018
My husband and I have just signed up for National Debt Relief; so far everyone we have spoken to have been very helpful and informative. Valentine, Edmund and David were all a pleasure to deal with. They have reviewed every detail of the program. I’m feeling very confident and knowledgeable entering into this program.
Reviewed June 8, 2018
I have a great experience with them to have cleared off to off my credit party notify me when something is changing. They help you out when you need to be helped. A great experience. Their customer service is very helpful when you have questions.
Reviewed June 8, 2018
Great customer service and very thorough with what to expect from the debt consolidation. Our representative Jonathan was very helpful and explained everything we needed to know and helped us make the process more at peace that we are making the right choice in starting a debt free life!
Reviewed June 8, 2018
Excellent service, covered all basis, questions, and concerns I had. I am glad I have decided to take this opportunity and get myself out of debt. It is a relief to know I have someone there with the knowledge and professionalism to support me.
Reviewed June 8, 2018
Your company made me feel at ease and was very patient with me when my internet started acting up. Your staff is very knowledgeable. I'm hoping to continue to have good experiences as I work toward economic freedom. I was really happy with my experience.
Reviewed June 8, 2018
Gilbert is very professional, knowledgeable and friendly person. He explained everything to me regarding the program. I had a doubt in the beginning but when he explained all the process and assured that I will be out of debt in 4 years. Thank you for the help.
Reviewed June 8, 2018
So far, everyone we have talked to has been helpful and courteous. We have been given prompt assistance and things seem to be going smoothly. Each person we have talked to has seemed to explain things well. We are looking forward to being out of debt.
Reviewed June 8, 2018
Employees conducted themselves in a courteous and professional manner. I appreciated the patience Tenisha had when explaining the program. Additionally, she called me and helped with how to sign the enrollment form that she emailed me. I was problems with the form and getting frustrated.
Reviewed June 8, 2018
I have not had any issues with applying and creating my account. From what I've experienced so far - about 2 weeks - NDR is very professional, understanding, and open to helping those with legitimate financial hardships. Compared with other companies I spoke with before committing to NDR, they offer the best debt counseling and plans to get out of debt.
Reviewed June 8, 2018
This is by far the best program I’ve found that contributes to the people that are struggling financially with debt. The agents that helped were very detailed and patient and, answered all my questions. The program has a lot to offer and have a very good finance team. And the best thing of all is that they’re very understanding and they’re human. Therefore thank you so much for your hard work!
Reviewed June 8, 2018
I'm glad to have called NDR to see if I can be helped with zeroing out my debt with a program. Tangela ** program Rep initial take in call, Nicole and Christina from Security Welcome call, were all fantastic, super helpful, informative, and VERY patient. Thank you very much for all your help!
Reviewed June 8, 2018
Very satisfied, great customer service! Crisanta was very patient with all my questions, and was very knowledgeable about the program. I appreciate NDR and their representatives making sure I understood all aspects of the program. Thank you so much for your help. I'm excited to get started on becoming debt free!
Reviewed June 8, 2018
I was not sure where to turn to with my credit card debt. As I was searching services I came across National Debt Relief. It had the best overall reviews. During my initial application process Bryton and Nancy were very helpful in explaining the process and making me feel comfortable with my decision to use this company for my debt negotiation. I would strongly recommend them to anyone in a similar financial situation.
Reviewed June 8, 2018
Very pleased with how informative and helpful the representatives were. They were very nice and knowledgeable about the program. They answered my questions very professionally. Overall I'm very pleased with the service provided to me. I look forward to the successful completion of this program.
Reviewed June 8, 2018
NDR recently settled one of my debts. The amount they settled at was very satisfactory. I've been pleased with their service. They respond to me very quickly and follow everything up in writing so I can understand all the details. I appreciate that level of service.
Reviewed June 8, 2018
I am just signing on with NDR and am happy but wish you would do a better job of contacting creditors before they start calling. I don't understand why this can't be avoided. Even though I have a lot of debt I have been making all of my payments on time and calling them is very uncomfortable.
Hello Toni,
Thank you for bringing your concerns to our attention. We work hard to provide the best value as we help our clients become debt free. A member of our team will be reaching out to review and better explain our process. If you prefer, you can also call us directly at 888-660-7427.
Reviewed June 8, 2018
It's overwhelming to me with all this process. Kester ** and David ** helped me through it and I'm thankful. I'm hopeful that I made the right decision. I just wish the harassment calls will stop soon, but I do understand it will take time.
Reviewed June 8, 2018
Anthony was very friendly and knowledgeable. The process was very fast and prompt. I would recommend this to a friend or family if they needed the help. My case was handled very professionally and I hope this works. I just started.
Reviewed June 8, 2018
I'm nervous, excited, and relieved to be starting this program. Jonathan was super helpful, understanding, kind and informative. I feel like this is an important step toward a better quality of life. Circumstances create difficult situations for people. It is important that programs like this exist, especially in the world we live in today.
Reviewed June 8, 2018
Great people to do business with. Very nice and They handle everything very well. I have no complain on how they do business. They have handled all of my Debt and went over and above they jobs. I would tell my friends and family about the business service they give and how well they go about it. Thank you.
Reviewed June 8, 2018
Had great experience with Mike ** and the agent that did the welcome call. They were Professional helpful and friendly. Probably wouldn’t have enrolled if not for the service provided. Thank you for assisting me resolve this debt issue. Appreciate it time and effort each of your representatives have contributed.
Reviewed June 8, 2018
I am happy so far with all of the information that we have been provided and want to make the program successful. The initial customer service representative was nice and very helpful as well as the welcome call representative. No other comments.
Reviewed June 8, 2018
This was the easiest and most positive experience. The service was above and beyond what I was expecting. The application and approval process was smooth and painless with no guilt! I am finally feeling hopeful about the future instead of stressed. Thanks to the team and National Debt Relief!
Reviewed June 8, 2018
Very scripted, everything was read from cards. Questions were answered with scripted answers. Everyone was nice, very little personal touch, but I am sure this keeps everyone on the same page. Good opening person. Now thank you.
Reviewed June 8, 2018
Shomari ** was very professional and was exceptional to work with. He met our goals and he did not make us feel bad about having to consolidate our credit cards. He was very helpful and walked us through the entire process. The lady that did the verification call was also very professional and made sure we understood everything.
Reviewed June 8, 2018
Although I have not paid down my debts yet and am just enrolled in the program, I am very excited and understand exactly what I'm in for. Everyone has answered my questions thoroughly. It is important to understand how this program works as it will negatively impact credit but it is perfect for people like me whose credit can only go up!
Reviewed June 8, 2018
Everyone we have worked with so far has been great and very helpful and friendly. We cannot wait to get out and debt and to start being able to live our lives, and hopefully be able to take our children to Disneyland. Thank you so much for all your help!
Reviewed June 8, 2018
Taking the 1st steps to becoming debt free has been made extremely easy by the team of National Debt Relief. I was given a clear explanation of what will be happening in the next few months, a very transparent company.
Reviewed June 8, 2018
Very polite and respectful. Explained all aspects of the program. They are very knowledgeable about the debt relief program. I know if I have any questions that they will go out of their way to answer to my complete satisfaction.
Reviewed June 8, 2018
NO COMPLAINTS WHATSOEVER SO FAR!! Good job, please keep it up. Sometimes l wonder where were you all these years while l was in financial distress? However, National Debt Relief couldn't have come at a better time and the group of staff proficient in Customer Care and Feedback. The NDR will go places!!
Reviewed June 8, 2018
I was very happy with the professionalism of Adrian ** while conducting the over the phone discussion about my debt. He made me feel confident that my debt would be resolved in the amount of time specified. I'm also confident that any legal action that will be taken against me this company will stand by me provided I do my part to become debt free in the amount of time specified.
Reviewed June 8, 2018
The people that I spoke with very extremely professional and very helpful in explaining to me how the program works. I would definitely recommend this company to all of my friends. This program has relieved me of all my stress and I am very appreciative.
Reviewed June 8, 2018
I just started in this process, and so far I could not be more pleased. I have been treated with respect and not made to feel like a failure. Christopher is amazing! He is a professional and has provided me with excellent customer service and offered me a lot of reassurance. The customer service team has been awesome too. I no longer feel like I'm fighting this battle alone. Thank you National Debt Relief!
Reviewed June 8, 2018
Agent answered all my questions and concerns. He was very nice and took his time with explaining everything to me. What I liked the most was that I was not pressured to sign up with the company right away. Leon was a pleasure to talk to and work with. I would definitely recommend anyone in my situation to contact your company.
Reviewed June 8, 2018
My wife and I were not happy with National Debt Relief on two separate occasions. The prices went up and our payments will last a longer period of time with 2 creditors than originally expressed to us. The creditors names are Citibank and Bank of America. We remain.
Hello John,
We are sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every client to have a great experience. We will be reaching out shortly to better understand your concerns and hopefully resolve. You can also call us directly at 888-660-7427
Reviewed June 8, 2018
Had a great time speaking to Nate. He was very clear in his message to describing what I will be happening during my journey in paying off my debt. Thank you. I from now on will recommend any who needs help during these times. Once again thanks.
Reviewed June 8, 2018
We were very satisfied with the last person we spoke. She was well informed and answered all our question clearly and precise. In the future we would like her to call us because she was so good, we are elderly and sometimes we have trouble hearing and understanding the person we are speaking to. Thank you.
Reviewed June 8, 2018
I originally called just to get some info about the mailer I received and I liked what I heard. It was a no brainer, so I went with it. It's been a very easy process so far and also straightforward. I would recommend this to a friend.
Reviewed June 8, 2018
I am very satisfied with both the timeliness and pay-off negotiations. This is the best decision you can make for yourself to cleaning up excess debt. Life has its challenges. Let National Debt Relief be the guys and gals to help you through this one. Trust me you won’t regret it.
Reviewed June 8, 2018
I talked to Jeff ** to commence my process, and he was very helpful and explained in full how the process would be implemented. He answered my questions in detail and explained how the company would be helping my family and me.
Reviewed June 8, 2018
Alana ** was excellent in helping and explaining everything to me and answering any questions I had. She was very professional and made the process easy. Her knowledge of her job was very impressive and I only wish I had known about this process earlier.
Reviewed June 8, 2018
The customer service representatives were very helpful. They helped me understand my debt and how long it was actually going to take me to pay it off. Now I can pay it off in half of the time. So glad I chose NDR to help me out of debt.
Reviewed June 8, 2018
My only complaint is that I feel that I was lead to believe that the accounts would be settled in about 6 months. It has been almost 6 months and they have only settled one account. When I called to ask about why it was taking so long her reply was that I would add more money to my account. I could have paid them myself if I had the money to do that. So plan on your credit. Looking bad for longer than planned.
Reviewed June 8, 2018
I appreciated how thorough they were in giving program information to make sure I fully understood and comfortable. I did most of the process with Wade and he was wonderful to talk to! Personable, understanding, knowledgeable, and cordial - everything you'd want from someone in his position. The guy who did my welcome call was also nice.
Reviewed June 8, 2018
Very nice to speak with, very helpful and worked with me in finding a pay plan that I am able to afford. I would highly recommend this program for people that need to consolidate their bills, I will be debt free in 3 yrs.
Reviewed June 8, 2018
Excellent service... Getting out of debt with peace if mind. They take care of the phone calls and negotiation with your creditors. The phone calls from the creditors have stopped. I have peace of mind that National Debt Relief is handling my debts with no stress on my part.
Reviewed June 8, 2018
Joe ** and Esther (welcome call) helped walk me through the whole process explaining every detail. Thank you for the great customer service. Mr. ** has returned all my phone calls and has been very thorough throughout the whole process. I would definitely recommend them to anyone going through financial struggles.
Reviewed June 8, 2018
I am so please to think in 3 years I will be debt free, I am so thankful my sister found National Debt Relief on her tablet. It is a blessing, that I may be able to replace my home in a few years. l am so thankful for this program.
Reviewed June 8, 2018
The enrollment process was very thorough and everyone I communicated with was very friendly, respectful and knowledgeable. All my questions were answered completely. I am confident at this point I made the best decision for myself. The information was very good and informative.
Reviewed June 8, 2018
I am very happy with the service I was provided with today and extremely happy that I get the opportunity to be a part of the National Debt Relief program. The representatives were very helpful and very informative. This is a program I will be advising friends to get on board with.
Reviewed June 8, 2018
The representative was very kind and slowly walked me through the entire process. This eased the nervousness of entering into something I have never done before. I am very pleased with the agreement and look forward to getting out of debt, thanks to your company.
Reviewed June 8, 2018
Answered all my questions and were patient with me when I kept calling back with questions I originally forgot to ask. Took me step by step to make sure I didn't miss anything. We're willing to set up a time to speak with me based on my schedule.
Reviewed June 8, 2018
The two young ladies that I have had the pleasure of talking to were very helpful and very comforting. This was not an easy thing to do on my part, meaning asking for help. Thank You Safia and Gabriella. I am looking forward to this journey with you.
Reviewed June 8, 2018
Maryam was wonderful. Everything went so well. Clear and easy. Thank you guys. Now I can sleep and finally save some money. I was scared I will end up with a heart attack. My life was working and paying bills. God bless you.
Reviewed June 8, 2018
National Debt Relief has been wonderful in every way, shape, and form. My wife and myself have been struggling financially for the past many months and barely being able to keep our heads above water. We did our research and decided to call and get a consultation from NDR. We were greeted by a friendly consultant who took the time to explain the program and to answer all of our questions. We are happy with everything so far and will recommend NDR to others in the future if they find themselves in the same place we are currently trying to get out of.
Reviewed June 8, 2018
Thank you for making this program available and helping me with my debt relief. The professionals I spoke with were knowledgeable and helpful. My experience over the phone was pleasant and both sufficient. I would recommend this program to both family and friends.
Reviewed June 8, 2018
Very clear and very patient when asking questions. Lance and the Welcome Team were really great! Sharilynn on the Welcome Team was very patient to answer my questions. I was truly grateful for her time. I am so far very excited about starting on our debt free journey.
Reviewed June 8, 2018
Both individuals that assisted me during my enrollment and welcoming process were very friendly and attentive to the questions and concerns I had. They made sure I understood what we were discussing regarding my debt relief plan and payment options. They were very helpful. They remained patient and professional. I appreciate their hard work.
Reviewed June 8, 2018
I had almost 60k debt, and when I contacted National Debt Relief, I received nothing but professional and helpful support. Anyone who need assist I STRONGLY recommend their support. At no time did I feel judged, and you could tell they truly cared and wanted to help you with your financial struggles.
Reviewed June 8, 2018
Great experience. Great program. Val was very informative and helpful, he was not judgemental and very patient, he took time to explain and answer all questions thoroughly. I would definitely recommend this program to anyone who is in need of debt relief.
Reviewed June 8, 2018
They have great customer service and helped me very much with the application process and insured me with everything I was doing. They gave me great relief in knowing I can become debt free in 3 years rather than 30.
Reviewed June 8, 2018
Excellent debt specialist, wonderful customer service, and very understanding of your situation. This company will work with you to make sure you get the best package that fits your criteria! They make sure you completely understand the process, and that you are comfortable with payments.
Reviewed June 8, 2018
Everyone was very pleasant and helpful. Everything was explained in great detail and they made sure I understood. All of my questions were answered. It was a pleasant experience working with the National Debt Relief team. I am excited to get on my way to debt freedom.
Reviewed June 8, 2018
I would recommend this service to friends and family. My wife and I were treated very nicely through the sign up process. In the last month or so we have had 2 of our credit card debts negotiated. I'm very happy we chose National Debt Relief.
Reviewed June 8, 2018
5 STARS, THEY ARE EXCELLENT AT WHAT THEY DO!! I was in an accident, broke several bones, lost my job and was unable to catch up on my cc bills. This Agency helped me thru every step with my creditors.
Reviewed June 8, 2018
I had medical and credit card debts so I sought assistance from National Debt Relief. Their representatives as well as the service they have provided have been great so far.
Reviewed June 7, 2018
Just enrolled and I feel very confident with my decision to do so. Getting set up was so easy and everything was explained thoroughly. Can’t wait to see how things go. I have spoken with 2 people so far and am very pleased.
Reviewed June 7, 2018
Yes I would recommend National Debt Relief to a friend. The initial consultation was flawless. All answers and questions made me feel like NDR was really interested in helping me get out of debt. I went with NDR because of the 5 Star rating.
Reviewed June 7, 2018
I had excellent service on the phone, they answered all my questions that I had, they were with me every step of the way. I would recommend them to anybody that needs help getting out of debt. I will tell everyone about the company.
Reviewed June 7, 2018
Excellent communication and understanding of representatives, help me in a time of need when I wasn't really sure where to turn. I feel a little relief now that I don't have those worries hovering over me and can get on with my life.
Reviewed June 7, 2018
Very professional and very transparent when dealing with you. Very thorough in explaining the process of settling your debt and really puts the person at ease while showing that NDR is not set up to scam people leaving them in a more dire financial spot.
Reviewed June 7, 2018
Everything is clear on what has to be done and everyone is friendly and very helpful. I appreciate all the help I got for my credit card debt and I would recommend a friend. I can’t wait to be debt free and start a new life.
Reviewed June 7, 2018
Both representatives that I dealt with during the initial stage of registering with National Debt Relief have been extremely patient and informative with me. They have made this process smooth and welcoming for me, while alleviating all anxiety and concerns I had.
Reviewed June 7, 2018
Felt like was being helped with all debt. I accrued and overwhelmed to try to get out from. The staff was helpful. Didn't judge me what was going through. Was able help me step by step to get of debt get into financial freedom.
Reviewed June 7, 2018
Moving ahead just taking time, just anxious to get this resolved. I know I’ve missed a couple payments but times are hard and I did request to get my payment dates changed to my payday which took about 4 months.
Hello Frank,
Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible value. A member of our team will be reaching. You can also call us directly at 888-660-7427.
Reviewed June 7, 2018
Everything was taken care in a very professional and efficient way. The whole process was smooth, and well explained. They went through step by step of the agreement and was very clear on everything. I am glad we decided to reach out to you guys. We look forward on having great results and finally be debt free. Thank you.
Reviewed June 7, 2018
It was painless. But since this is a new experience for me it was stressful. Everyone was knowledgeable and courteous. And explained everything in detail. They even were patient with all the questions I asked. Hopefully everything else will go as seamless and smooth.
Reviewed June 7, 2018
They were a very great help. The process was very easy and I would recommend it to everyone in need. There are various options to choose and they can assist with just about anything. It was overall an easy solution.
Reviewed June 7, 2018
Devon was very friendly and provided a very thorough explanation throughout the application process. The contact information was provided via email which makes it easy to access for future reference. I feel much better now that I am enrolled in the program and will have assistance to take care of my debt and become debt free.
Reviewed June 7, 2018
The Debt Specialist Joel was very informative and detailed. Provided me with everything I needed to know. The back office personnel were great ensuring I understood everything I was told, felt very comfortable and at ease. I would recommend to a friend or family member.
Reviewed June 7, 2018
I originally called for my boyfriend to help with his financial situation, I ended up joining this program myself due to high credit cards and a loan. I'm thankful for this program because I was over my head in credit cards. Now I can be financially free. My payment compared to my payments to credit cards was more than fair. From the start to finish was smooth and understandable. Oz ** and the welcome call were both great with understanding and knowledgeable. Thank you so much for all you do. I will recommend you to others in the future, or contact you again if I need your services.
Reviewed June 7, 2018
I was so happy about my experience. Our family was in a bad financial situation due to a medical emergency. We were drowning and I feel that this is going to help us. It was hard to reach out but they were very understanding and helpful. Thank you.
Reviewed June 7, 2018
I was able to quickly speak with knowledgeable staff who were understanding of my situation and extremely helpful. This made the process easy to understand and allowed me to identify my next steps clearly. I am a very satisfied and relieved customer!
Reviewed June 7, 2018
A clear explanation of the program was given by the representative and they reiterated that they are there for complete support throughout the duration of the program. By the end of my welcome call, I felt a huge sense of relief. Would recommend this program to anyone experiencing debt problems.
Reviewed June 7, 2018
I was very pleased with my service and the representative did a great job explaining all to me. She reviewed my entire contract and helped me set up my online account. I feel comfortable working with your company. I feel like that your company has the experience to deal with my debt and creditors. I am looking forward to being debt free.
Reviewed June 7, 2018
The process is quick and easy. The agents are friendly and upfront and answered all the questions I had for them. They were clear about the program and the possible adverse affects it can have in the short term but explained that is normal and that after a short time you will begin to build credit again.
Reviewed June 7, 2018
I had a wonderful experience with Chantal **, Eva, and Ms. **. I spoke briefly with a gentleman by the name of Nicholas. He was very impatient with me and I had to call and get a new agent. He would get only 2 stars. The first group should get 5 stars. They were the best!!!
Reviewed June 7, 2018
Experience was easy, helpful and informative. I was able to do all the paperwork on my phone, and was given follow-up instructions on how to proceed with the process. My family will now be able to take a breath financially.
Reviewed June 7, 2018
Very helpful and explains fully on how they can help and my responsibilities to the account. They were very helpful on setting up the account and setting up communication with them and password to use the account. I'm looking forward in working with National Debt Relief.
Reviewed June 7, 2018
Professional, pleasant and courteous with client. Very well informed and able to disclose terms and agreements in a professional manner. It's good knowing they are here for me at any given time or day with questions or concerns. Trustworthy and understanding from each of the agents I spoke with throughout the entire process. Thank you all for your support and information.
Reviewed June 7, 2018
So far so good. You came highly recommended and I thought you were consistent in your delivery. It felt rushed at times which can be a little confusing but other than that, you've been great! When you say things are time sensitive, I understand but remember that when someone is suffering financially, pushing the time constraint can be discouraging.
Reviewed June 7, 2018
I called to get some serious help with debt and representatives that assisted me was so very help. She explained everything in ways I could truly understand and appreciate. All I can say is I'm so grateful to take this step.
Reviewed June 7, 2018
Joel ** was a Blessing... He explained everything in detail until I fully understood the program!!! He even walked me through all E mails that were sent and how to handle them. I would recommend this program to anyone that is going through the same issues that I am going through.
Reviewed June 7, 2018
Valentine was very helpful and knowleadgeable about the program. The Gentlemen that help me complete the welcome call was very nice and I was able to understand everything. I am very happy with this program. The way everything was explained to me and how I will be able to be debt free in a short time gives me hope for a better retirement.
Reviewed June 7, 2018
Everything I have hope for debt and getting cleared, I wish I did this years ago. You people are great and I will be passing the word to all my Friends and family. I was swimming in debt and want to retire. Couldn't with all the debt but the future is looking very bright so far. THANKS!!!
Reviewed June 7, 2018
Great experience & communication as well as very transparent with the information. Jonathan ** was also very helpful from beginning to end. Would recommend this program to anyone! Truly appreciate everyone’s help! Looking forward to start the program and feel relieved from our debt.
Reviewed June 7, 2018
I found NDR to be very helpful and quick to get the process in motion. They returned emails and calls in a very timely manner. They explained every step of the process thoroughly and answered my questions in a very professional manner.
Reviewed June 7, 2018
Client services very helpful and thorough, I'm very satisfied. I can highly recommend and I am positive this is a great program that will help me get rid of my burden. Also, I can now feel more relaxed. Thank you FDR.
Reviewed June 7, 2018
They were very thorough employees and made me feel really comfortable in joining this program. Any questions that I had, they were right there to answer them all. They made sure that I was making the right decision by joining this program. I would definitely recommend the National Debt Relief program.
Reviewed June 7, 2018
Very grateful for Clinton ** & Edmund **. What I thought would be a complicated and stressful process was made easy by these two. They were both very kind and so helpful with any questions I had. Thank you for all your help!
Reviewed June 7, 2018
I was helped by Kate ** the first day I called and her voice and actions were very reassuring to me. Each step was explained and questions answered in terms I had no problem understanding. This is a difficult time and she was making it better for me. Then Frank ** called with the welcome call and also helped me realize this could make our lives better. So thanks to them and National Debt Relief for helping at this difficult time.
Elizabeth, thank you for taking the time to leave us a review. We're glad to hear that our agents were able to set your mind at ease during this difficult time. Welcome to the National Debt Relief family; we're happy to have you as a client and we hope to hear from you more as you go through the program.
Reviewed June 7, 2018
My experience with you was great. Question was answered and staff very easy to speak with. Your service has given me hope. I will for sure tell others about this service. Jonathan ** was the person whom answered my call and was very good through my whole process. Thanks Jonathan.
Reviewed June 7, 2018
I feel very secure and safe choosing National Debt Relief and confident that I will be able to get out of debt, both representatives named Paul were very helpful and compassionate during the application and enrollment process. They were both very through and understanding.
Reviewed June 7, 2018
NDR has been super straightforward and easy to work with. The team is extremely responsive and answered any question I had. They say that they should have the first settlement within the first 6 months and my first one happened in 4 months and I saved 50% so I am just blown away.
Marilyn, thank you for sharing your experience with us today! It's good hearing that your experience was, as you described it, "straightforward" and "easy." This is our goal while we help you get out of debt and it sounds like we're off to a good start. Best of luck to you as you continue in the program.
Reviewed June 7, 2018
Very professional and understanding of the difficulty it is to admit help is needed then take that step to ask for assistance. I felt I judged and embraced by the take for the courage it takes to become debt free.
Reviewed June 7, 2018
The personnel that I dealt with were very professional and did a great job of informing me of everything that will be done. Could not ask for more. Would recommend National Debt Relief to anyone that needs help. Answered every question and took the time to cover every detail of their procedures.
Reviewed June 7, 2018
I've been happy with this program. I just wish we could move a little faster although I know that I have to put more money in to it but when you don't have extra money you just can't. I just wish that they wouldn't keep asking if I can put more money in. I'm trying so hard to get this all done. I want to get this bills done. I can't sleep or eat. I pay out a little over 3000.00 a month so I'm trying. I just sit in my apartment all day. I can't go to a show or out to eat. I bought one lottery ticket hoping I could have won so I could give more money. I'm sorry.
Carol, we understand your frustration and your desire for things to progress faster. The debt relief journey is different for each client and your journey won't necessarily look like another client's. Think about how it would feel to no longer owe your creditors. Keep the goal in mind as you go through the program. Don't give up, though; stick with it and be as consistent as you can. Call in and speak to our Client Success Team if you have any questions or concerns about any of the offers we call you with, or if you feel there's anything we can do to help. Thank you for taking the time today to tell us how it's been going.
Reviewed June 7, 2018
Knowing that I am being helped by kind and knowledgeable organization helps me feel much better about myself and some of the stress has been relieve. I know I have along way to go but I know I have you people behind me and I will be able to say one day I am free of debt! Thank you!
Reviewed June 7, 2018
In my short few months with National Debt Relief program there have been two significant events that have led to some concerns with National Debt Relief that are quickly eroding my trust and confidence in your National Debt Relief to competently handle my debt relief. There appears to be a serious lack of communication within National Debt Relief that amounts to a bothersome amount of time wasted and quantity of phone calls for me to repeat myself time and again. Each and every time the representative assures me that my "account is being noted" which leads to my previously mentioned concerns. I will not allow such important matters as debt relief to be handled by a business with such insufficient methods of communication knowing that I rely solely on your firm's ability to communicate with creditors in an attempt to reduce my debt. The thoughts above are from multiple calls in regards to signing creditor agreements and submitting multiple copies of creditor statements which appear to be lost by National Debt Relief who will then call and state that I have not submitted them.
Reviewed June 7, 2018
Dwayne made the enrollment process very easy. He was very knowledgeable and made me feel very comfortable with the entire process. Until I found National Debt Relief services I was in over my head, and never thought I would get out of debt.
Reviewed June 7, 2018
National Debt Relief has been amazing. When I call and ask questions they have the answers for me. They have been getting the debt resolved quickly which I appreciate. I would recommend them to others that need financial help. The creditors have been contacted in a professional manner.
Reviewed June 7, 2018
Both young gentlemen who helped me were very kind and courteous. They explained each item in detail. I appreciate their help. I hope that the rest of the employees that I come in contact with are as kind as these two were.
Reviewed June 7, 2018
Login was very knowledgeable and explained how the process/program works for me. I thank him for his patience with me. Also the welcome representative whom I spoke with verified everything with me and was helpful. Your company has everything in order from top to bottom.
Reviewed June 7, 2018
Very helpful and professional, and I am confident that I am in good hands with your company. I know that there is a brighter future for me, and thanks to your debt management team I am getting my life back on track.
Reviewed June 7, 2018
Everyone was very easy to work with, explained everything in detail and were very professional. A very good experience. My wife and I are very relieved to have this in motion and back on track. A good place to conduct business.
Reviewed June 7, 2018
Everyone was very helpful and explained everything completely. Thanks for being so helpful and making sure I understand how this will work. I am glad to try to get my financial freedom back. Kate ** was most helpful with getting everything started and the welcome call was very helpful also.
Reviewed June 7, 2018
I have tried signing up with debt management companies in the past, and the process was difficult or very rigid. Sam **, who helped us made this process easy and she expressed incredible compassion throughout the process. I woke up the morning we signed up feeling panicky and stressed out. Now I actually feel like it is possible to move forward and have a future!
Reviewed June 7, 2018
I would like inform that I have a very good experience with my representative. She explained everything that would take place to become debt relief and I know it was the correct choice of company. And my welcome representative she was awesome as well and detailed about the program. I invite people to really choose this company and see the positive part of this program. Soon I will be debt free.
Reviewed June 7, 2018
Everyone I have had contact with at National Debt Relief has been both outstanding and understanding. They made the process (thus far) much less painful than I imagined :-) Max ** did a very good job of explaining everything to me, as well as the Welcome Call associate I spoke with, I believe her name was Ms. **. I appreciate all the help!!
Reviewed June 7, 2018
National Debt was very helpful to me and they worked fast in helping me and were very professional. I am happy I chose them to help me out. I would recommend them to a friend. I am on my way to clearing my debt with my creditors.
Reviewed June 7, 2018
Would recommend this company to anyone. Excellent customer service. Ani was great to work with, very understanding of our situation. Easy to talk with and a pleasure to work with!!! The entire process went smoothly and gave us hope that we can resolve our debt situation.
Reviewed June 7, 2018
The representatives were courteous, informative and professional. Honestly, there was another company I was considering but, the level of service was a stark difference. The welcome process was smooth and simple. I would definitely recommend National Debt Relief to a friend.
Reviewed June 7, 2018
Agents were easy to talk to and understanding of my personal situation. They also made sure I understood all parts of agreements before I signed anything. The no cancellation fee is very reassuring. After all paperwork was completed I felt relieved.
Reviewed June 7, 2018
Just let me say this! The short time that I've been working with them, they have helped me silence the phone calls and gave me peace of mind knowing that they were looking out for my best interest. Thank you so much National Debt Relief and all who were involved with making things happen.
Reviewed June 7, 2018
I was treated respectfully and fairly. I felt like I was actually being helped. It made my stress level drop almost immediately, just knowing that I could get help without having to file for bankruptcy, what a relief. I am ready to move on with my financial future and stay on track.
Reviewed June 7, 2018
The National Debt Relief company's has handled many of our problem outstanding debts and has helped resolve over 50% of them now. They are very courteous, understanding and caring regarding your situation. I want to thank them again for a job well done so far...
Reviewed June 7, 2018
The agent rushed through the process and sounded agitated for awhile. He really didn’t explain very good and I’m questioning if this is the right direction to go. The security and comfort like everything was gonna work out for the best was not established.
Reviewed June 7, 2018
I feel Raymond was extremely patient and helpful in each and every question I had. He was on time. When he said he was going to call, he did and always on time. He wasn't pushy at all. So far, grateful for the customer service that is offered by your company.
Reviewed June 7, 2018
Today call was very disturbing. Out of all my other calls this one was the most upsetting. Need a lot more training. I kept asking question about my own account and he would just “say mam do you rejected, I have to review." I told him I didn’t understand why I would be ok if-if rejected the first time. I don’t have any extra. He then still goes on about me talking over him and that he need to review. I just said ok. Then put me on hold and comes back and says ok it’s approved. What! Ok now it’s approved. Ok well I hope this is recorded because you just said I would need 580.
Hello Katrina,
Thank you for bringing your concerns to our attention. A member of our team will be reaching out to review and better explain our process. If you prefer, you can also call us directly at 888-660-7427.
Reviewed June 7, 2018
The customer services reps were very informative in providing me with all the information I needed to get started. They were not pushy to get signed up they gave me the opportunity to research all my options before making my final decision.
Reviewed June 7, 2018
I just became a member of the program, and I'll admit, I was extremely terrified at first, but after completing the enrollment process I feel confident that I made the right decision. Everyone has been so helpful, answering all of my questions and making me feel comfortable about my decision.
Reviewed June 7, 2018
Being my first time I had asked for assistance to consolidate my debts. National Debt Relief took the time to explain in detail their program and gave me that reassurance and a solution to my financial debts. I will be recommending National Debt Relief to my friends, co-works and family members.
Reviewed June 7, 2018
He was direct and accurate as I requested. He was patient and provided good customer service, reaching out to me several times because of my hectic schedule. He assisted me well while going through a difficult time, trying to make a difficult decision. He relayed my fears and assured me National Debt Relief was a A+ rated entity and I could check with the BBB.
Reviewed June 7, 2018
Was very helpful at explaining everything. I appreciated the phone call and remain optimist that National Debt Relief will be able to help me resolve my debt exposure and credit crisis. I am looking forward working with the company. Your customer service thus far has been impeccable. Thank you for the call.
Reviewed June 7, 2018
I contacted National Debt Relief over a year ago, but "chickened out". I contacted them again and spoke to the same person. She was very patient and helpful! I never felt pressured or forced to make a decision. It was on my own terms. The online forms to sign were easily signed electronically. And the welcome call was quick and easy to understand too. Our payments should be half of what we are currently paying and paid off in much less time! Still have the process of getting past the creditors and the possibility of legality issues. That part makes me nervous, but hoping all goes as planned!
Reviewed June 7, 2018
Everyone I spoke with were very friendly and eager to help me in my situation. Everything went so smooth to get set up. I am very happy with the whole process. Everyone gave me very helpful information in order to make decisions.
Reviewed June 7, 2018
The process was quite easy, from pulling credit; to reviewing accounts; to signing docs; to welcome call and setting up account. The information provided was easy to understand and so was the terms of the program. I'm looking forward to completing the program and being debt free. Thank you!
Reviewed June 7, 2018
Program was well explained. Each team member was thorough and patient with all my questions. Phone calls were returned in timely manner and I greatly appreciated their assistance and guidance through all the paperwork. They helped ease the stress of having to go through this experience.
Reviewed June 7, 2018
Very helpful in explaining how the process is going to work and how long it is going to take. They explained each step very well and hopefully all of my debts are paid and debt free with your help and guidance.
Reviewed June 7, 2018
I changed jobs and my insurance went up to $90 a week. I was making more money per hour so that’s why I took the position. But then, I didn’t know that the insurance was so high so that was killing me $400 a month. I just got farther and farther behind. And then before I just got too deep, I called a few debt relief companies when I realized I couldn’t start making all my payments. My brother had used a company a long, long time ago and he wasn’t happy with them. They just gave him a loan to pay off all his stuff. I’ve read a lot of stuff online about different things, and National Debt Relief had good reviews. And they sounded good when I talked to ‘em on the phone so I went with them.
When I called and wanna enroll, they stayed on the phone or helped me out everything I needed. It’s really easy and they were really friendly. They’ve helped me make sure I write the amount that they were gonna be taken out and made me feel comfortable about the whole thing ‘cause I was nervous. They made me feel a lot better ‘cause I knew I was getting in over my head when I took this new job. When I didn't have all the stuff I needed and I had to send something, the negotiator was really understanding and told me exactly what I had to do. He walked me through everything and didn’t make me feel stupid.
National Debt Relief is already making payments to two of my creditors that are two of the big ones. I was really worried about one of them but they were able to work a deal out with that company. Once, I called them when took a payment off 'cause it was gonna come out a couple of days before my check actually went in the bank. They said it was fine and they just put it off a couple of days before they took it out my bank account. Working with them helped my credit rating because I started getting credit offers in the mail which I throw away, ‘cause it’s showing my payment’s being done on time for some of the creditors.
National Debt Relief has been really good people and I’ve been really happy with them. I wish I’d made more money and give more to ‘em so that they could pay off my creditors quickly. I have recommended them to other people and I’m trying to get another brother that has student and private loans. The school went out of business but he’s still paying on this loan for 10 years now. I told him to call the National Debt people and they’d take care of it.
Reviewed June 6, 2018
I am glad to have taken this step, Mark was such a help in getting all my doubts clarified. He worked well through the whole process. NDR have a really nice team to work with. They do look forward to making you debt free and solely work towards that goal. I am looking forward to being debt free thanks to them.
Reviewed June 6, 2018
I am a Senior on a fixed income facing financial hardship after 6 months of extensive cancer treatments. After viewing a detailed TV commercial for NDR on June 1, I called and found their team Customer Service team to be exceptionally professional and respectful. They are truly an answer to my prayers!
Reviewed June 6, 2018
I feel that I was explained everything clearly so that I could understand and the representative was very helpful and kind. I feel very satisfied with how the program works and I look forward to resolving my debt. I am very happy that I choose National Debt Relief.
Reviewed June 6, 2018
Great experience. They were helpful and informative. They walked us through the entire process. They made sure we understood everything. I would recommend this to others who needed financial help and the peace of mind knowing they are not alone in this.
Reviewed June 6, 2018
A great company to work with... very courteous staff. Looking forward to working with them to help my debt be paid. Would recommend them highly for their customer service. Looked into many companies but they seemed to be the best rated by the various reviewers. They know how to take care of their customers.
Reviewed June 6, 2018
Very pleasant workers. They made sure I understood everything. William was very helpful. I already feel like a load has been lifted off my shoulders. I lost my son five months ago at the age of 25 and this is gonna take a lot of stress off of me.
Reviewed June 6, 2018
I started my experience clueless. I had no idea where to begin or what to expect. My agent was amazing. He was very calm, understanding, patient and thorough. He took his time to explain every step of the process and I couldn’t be more happy with the experience. I am so happy I chose National Debt Relief. I read their other customer reviews and they were spot on. Great company. Great service.
Desiree, thank you so much for taking the time to tell us about your experience! We love hearing when our agents go above and beyond to help our clients. Please continue to share those experiences with us as you continue in the program!
Reviewed June 6, 2018
Both my introductory call and my welcome call were satisfactory. All agents seemed polite and knowledgeable. I would definitely recommend Nation Debt Relief to anyone looking to correct their credit. I look forward to working with you all to get this problem behind me. Thank you for everything you’ve done this far.
Reviewed June 6, 2018
The person I spoke to was courteous, and helpful. The gentleman I spoke to was careful to explain everything and make sure I understood. He answered all my questions, and was straightforward. I had contacted National Debt Relief because of their reputation and BBB A+ rating.
Reviewed June 6, 2018
Alana was very professional, and caring towards helping me in my debt situation. Took the time to explain all my options in helping me achieve my financial goals. The welcome call was warm and professional in letting me know NDR goal is help me achieve mine at the end of the day.
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