National Debt Relief Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+2 more
About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
Filter by Rating
- (50,783)
- (5,509)
- (1,362)
- (594)
- (498)
Popular Mentions
- 4,882,006 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,882,006 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Nov. 6, 2017
This program is a true life saver and the people behind the phone are so caring, respectful, and understanding. They sincerely want to help! The benefits of this program greatly outweigh the negative affects. Credit scores can always be raised!
Reviewed Nov. 6, 2017
Representatives were very nice. Seemed to care about dilemma. Just started process hoping for positive experience. Time will tell. Came highly rated by BBB. Reps were very thorough when processing application and made it easy to understand. Reps I spoke with seemed knowledgeable about process.
Reviewed Nov. 6, 2017
Being a new mother to now 2 babies, I fell behind on credit card payments. National Debt Relief has been wonderful in talking me through the wonderful program that they offer. No down payment has to be made, which is a plus. Everyone I talked to was so nice and so very helpful in helping me achieve my goal of being debt-free!
Reviewed Nov. 6, 2017
I am glad I found you guys to help me get out of debt. I appreciate the service to help me prepare for better financial future. I look forward to being debt free in the near future. I highly recommend this service to anyone that needs debt consolidation.
Reviewed Nov. 6, 2017
It made me feel secure and safe using National Debt Relief. I feel relieved that my debt is getting resolved. It was an easy and fast application to do online with the representative which is a plus because it takes away the paperwork. I would recommend this to any of my friends that are having issues with their debt.
Reviewed Nov. 6, 2017
They are an excellent company if you need to consolidate your bills. The staff are very nice when you call and ask question about anything. I like when a company settles they send you an email about it so you can confirm the settlement. Thank you.
Reviewed Nov. 6, 2017
We had many credit card debts and needed help getting out of it. So far, they have helped me settle two credit cards and I assume are working on others. Even though this is still the early stages if this is an example of what we can expect we should be out of debt in the coming years.
Reviewed Nov. 6, 2017
They were very helpful and walked through the whole process and answered all my questions and helped with all my paperwork work to include a follow up call to make sure all my questions were answered so we will see if they are able to get me out of debt at the time they said.
Reviewed Nov. 6, 2017
NDR were very informative and helpful in accomplishing our goals in resolving our debt issues. I would highly recommend them to anyone who thinks or feels that they cannot get out of debt other than filing for bankruptcy. Please give them a call. Glenn ** was awesome in helping us need our time of need.
Reviewed Nov. 6, 2017
The representatives explained everything loud and clear. Have no question that this will work. Thank you for taking the time. I will certainly recommend someone. I'm glad that there's programs like this one. It would help people like when you get out of debt.
Reviewed Nov. 6, 2017
After losing my job, I thought bankruptcy was my only option! I have only been with them for 1 month and they have already negotiated my first payoff at 1/2 of the original debt! I can already see the light at the end of the tunnel!! Thank you!
Reviewed Nov. 6, 2017
Amazing customer service from Evelyn and Joesph. Both were incredibly helpful, informative, and made me feel comfortable in such a big and honestly scary decision. I feel a lot of relief now that I have a strong team supporting me through this time.
Reviewed Nov. 6, 2017
The gentlemen that I have spoken to were very professional and forthcoming with information. I will continue to review my financial obligations and keep track of everything with the online website. There are no complaints at this time. Thank you.
Reviewed Nov. 6, 2017
I am so excited about not having to worry about this anymore. I have spent a lot of nights and days worrying but it is over. The people that helped me were amazing they explained everything so I could understand. I am so thankful for their help.
Reviewed Nov. 6, 2017
So far so good. We are happy to have this company to assist us with our creditors. They take the stress off of us and work with the companies to settle these accounts. They stay in touch with us and have made this an easy process. We were struggling to maintain the payments for our credit card debt. We knew something had to give and eliminating credit cards was the first step.
Reviewed Nov. 6, 2017
The people get we have talked with on the phone have been extremely polite and understanding, which is so appreciated as we are traversing this difficult time. It's nice to not have to worry about the phone ringing. Thank you so much!
Reviewed Nov. 6, 2017
I really like this company. Because of National Debt Relief I am finally able to get on track and out of debt. It is a process but it is worth every bit of it. Before I started this program I wasn't sure how I was going to make it since I owed everyone, but now I am able to take care of my finances.
Reviewed Nov. 6, 2017
The National Debt Relief team was always very polite, informative, patient and answered all questions. Working with National Debt was a relief, and my experience was very pleasant. They were amazing and could think much quicker than expected, and all my debt was settled. It was soothing to know that they were handling it all for me, and I didn’t have to do the work.
Reviewed Nov. 6, 2017
It's been great working with National Debt Relief. It's been easy and simple. I had a couple of accounts that are bothering and I want to get out of the way. The team was very knowledgeable, professional and courteous. Also, I'm not worrying about those accounts anymore. The other ones are about to get paid tomorrow. I'm happy about that.
Reviewed Nov. 6, 2017
I needed some money so I called National Debt Relief and they told me what the program was. They answered everything I needed to know and I thought it fit my need. They also told what it would cost me and my monthly payments then I okayed it and they started the process. They’ve satisfied two of my debts already and they’re working on my others. I have not heard from them since the two debts were paid last month, so I’m waiting for some more to be negotiated. I’ve been going on the website and staying updated. If I also have any information, I call and talk to them. National Debt Relief did great by me and the experience is excellent and very superb.
Reviewed Nov. 6, 2017
During the setup process, NDR was very accommodating, but I didn’t hear much from them after that. I stopped utilizing the program as of this weekend, and if you decide to leave the program they keep the money that you have within the program. So, not very impressed with that. I highly advise anyone to visit a lawyer before they go into any type of debt relief program.
Reviewed Nov. 6, 2017
I was reading a website that talks about how to get rid of debt, and it listed a whole bunch of stuff. I tried the snowball method and did a lot of other stuff trying to get rid of debt, and it didn't seem to work fast enough so I kept reading. The site had a lot of information, and it said to look into a credit relief program. National Debt Relief was listed at the top. I did some research about reviews, and there are places that also said NDR was the best one to go with so I went that way. I didn't have experience with anything in the past, and nobody that I knew had ever used anybody like NDR. I was really desperate because I didn't want to have any bad credit at all because my credit was okay. I was maintaining it, but it was getting too hard to maintain all the payments so I just chose to go with them.
Everybody at National Debt Relief has been very helpful. They helped me understand things. Sometimes they tell me something and I'm not quite sure what they mean. They'll explain everything to where I can understand it better. They explained what it's going to be like and what things mean. They have already settled four accounts and I haven't even been with them for a year yet. I'm glad that those accounts are getting settled. The only thing that I was skeptical about is as far as the report goes, I closed out all the accounts myself. So once the program's over, I'm going to have to start completely over because NDR is not going to base it on past accounts. I didn't want to do that but I needed to. I had no money for groceries while trying to make my minimum. Other than that, everything's good. It may take a while but National Debt Relief will help me out, and it has.
Reviewed Nov. 6, 2017
Unfortunately with the predicament that I'm in, the last company that I tried to use just told me what they were going to do and weren't doing it at all. It was pretty much putting me further in debt. I saw the reviews on National Debt Relief and I figured I'd give them a try. They’ve been doing everything that they said they would do.
Having them definitely has taken a lot of weight off my shoulders as far as stress and concern. I just pay what I need to every month. Then they contact me whenever they receive an offer. If I want to take it, then they'd go on my behalf, but if I don’t want to take it, then, they'll look at something else. It's fair and easy making payments with them. Whenever I transitioned to different jobs, there was a lapse of me being able to make the regular payments but they were willing to work with me. They set it up to where it's on my next payroll just to make sure that I didn’t miss anything. It increased my monthly payment a little bit but it wasn’t much. Overall, it's been a really great experience so far. It's made the whole process of getting me debt-free much easier.
Reviewed Nov. 5, 2017
I had a lot of bills and I could only do the minimum payment, so I looked into debt relief help. I started with the program of National Debt Relief in April and I have two years more to go to complete it. Everybody I talked with at NDR was nice and explained everything to me. NDR has settled two bills for me, so I'm paying them off now. They did a good job of getting my debts down. Working with NDR has relieved a lot of stress on me. My creditors were calling me before, but that has stopped and I don't have them calling me now. NDR is a good company to work with and I'm glad I chose the right debt settlement company.
Reviewed Nov. 5, 2017
I called NDR knowing that soon I was going to be in quite a predicament. They walked me through the process, told me what my options were, and made sure I understood all steps before just going on. I am really looking forward to the process and cannot wait to be in a better financial place!
Reviewed Nov. 5, 2017
I started out speaking with Garrett **. He was very helpful and understanding. We were able to progress with our account. He called multiple times only being sure we understood what the program was all about. Would recommend them to anyone who is thinking of filing bankruptcy. Please try them first.
Reviewed Nov. 5, 2017
I've been contacted by the company that there were three settlements reached with creditors and I am pleased with the early results of National Debt's efforts on my behalf. The settlements are the small balances I'll have to wait until I have enough in my account to impact the larger debts.
Reviewed Nov. 5, 2017
You people are awesome. I would recommend people who were in debt to you. I would also tell them that you were very understanding and you would explain every detail of how the program works. You have a lot of programs to choose from and they’ll fit. You were the best one.
Reviewed Nov. 5, 2017
The person who handled my review was very professional and thorough. She answered my questions and made me welcome to getting started to pay off my debt. She made me feel at ease in starting the program. She listed all the contact phone numbers in case I had questions in the future.
Reviewed Nov. 5, 2017
Excellent, professional, and courteous NDR staff. They recently helped resolve a credit card debt which saved us over $3000. We are so glad we choose NSR over bankruptcy. Payments are less than what we were paying out to creditors and getting nowhere with reducing balances. We recommend NDR over any other debt solution.
Reviewed Nov. 5, 2017
I'm having some major health issues so we got into some major credit card debt. I found a ratings website that rated debt relief programs and National Debt Relief was rated number one so I went with them. Everything has been really easy with their team, they call and there were no issues. National Debt Relief is helping us out and I'm happy with what's going on. All is good.
Reviewed Nov. 5, 2017
We were trying to get a simple solution and not deal with all those different creditors and went with National Debt Relief. The people there were always very polite and willing to work with me and they were good at explaining the process and making sure that we understood what the program consisted of and how it worked. The process was clear and concise. We’ve been with them for five months now and working with them has definitely made my life less stressful and less confusing because now I don’t worry. I just focus on trying to get the payments and they handle the rest. The National Debt Relief team is very flexible, knowledgeable, helpful and considerate and it has been a very good experience so far.
Reviewed Nov. 5, 2017
I was in debt over my head and National Debt Relief was great to figure a way to help. They're certainly more knowledgeable than I am. I only have few dollars and 49 cents in my bank account until the 15th of the month, but I'm sure my life will get better with National Debt Relief.
Reviewed Nov. 5, 2017
We had too many bills and couldn’t afford to make payments. We went with NDR for debt consolidation and so far it's been good. We listed all the different debts that we had that were over $500 on credit cards and they took it from there. We've got three to four cards already in the system which had been paid off. We're working on others right now. We got the 54 month program and we're in it for about six months now. I like the cost considering the quality of service we get. It's been excellent working with NDR.
Reviewed Nov. 5, 2017
I worked at Kaiser Aluminum and I retired from there. I invested $250,000 in my retirement fund and two-and-a-half years later, they sent me a letter saying I had $14,000 left. That’s when the stock market plunged and my wife tells people that Martha Stewart spent her money. We were in debt that we couldn’t take care of and it was so much money that at the time we were through paying bills, we didn’t have anything left to live on. We got into NDR's program and their reps were always very respectful and and they don’t talk down to us which is what I found most interesting about them.
It’s been a slow and tedious process, but they don’t get much money from me so they’re working with what they have to work with, which is not a lot of money, so it’s going to take a long time. They have to get permission from me to agree with the settlement first so, that tells me that they’re working on it. And once in a while, I get a letter from them saying how much they spent and how much I’ve got. We don’t have a computer and it’s pretty hard to communicate with a person that doesn’t have a computer these days. They've also called me about what's going on and I wish it happened more often. I’d like to be paid off quicker, too, but that’s not their fault. That’s my fault. They’re trying their damnedest to make things work with the little bit of money they got to deal with and I know it’s a difficult job for them. So, I got no reason to complain.
Also, I keep getting calls from people I owe money to and I tell them that I’m now with National Debt Relief and they’re handling the matter for me but a lot of them say that they don’t deal with NDR. That isn’t true but they want to say that anyway. They don’t want to make me feel good and I wouldn’t want anybody owing me money, too, so I could understand how they feel.
Reviewed Nov. 5, 2017
I needed to get my credit re-established so I can rent my own apartment one of these days 'cause my credit is really bad. I was applying for jobs and then I was inquiring about debt relief. National Debt Relief called and their team was polite and responsive. The guy I talked had a lot of information. He got a hold of me few times when I asked him to. When I called them up again, they still gave me a lot of good information that I needed. Working with them, I was able to get a car after I paid off a couple of bills. But I left my job so I couldn’t pay off my debts. Nonetheless, I had good experience with them and I would like to use them again in the future so I can get rid of my debt and cover my credit and get it right.
Reviewed Nov. 5, 2017
National Debt Relief is helping me a lot. I've been working for them for almost six months. I make my payments by schedule and it's on automatic payment. I had set up 11 accounts with them. They're working on my case and have completed half so far. So I'm having a very good experience and I would refer them.
Reviewed Nov. 5, 2017
People from National Debt relief were saying that they were able to negotiate lower payments back to the credit cards. I dealt with my first person who had told me about the program. His name was Matt, and he just explained the programs that they negotiated and he pulled out my credit and he knew my situation better than I did, and explained where I was and he asked me a lot of questions and went about the application for me, and then he gave me the numbers right then and there of what he could do. He was right on point.
I was already in a program, and I wanted to do some additional credit cards that weren’t in the other program. When he pulled my credit report, he was like, “I want to add all of your credit cards”, and I said “Well, these other four are with another company that does what you do, so I don’t want to add those. I just want to add these other ones, which I didn’t add to the other program because the monthly fee was too much.” He said he can do all of it. It was like $100 dollars more than what I was doing for just the four with the other company, so I had to cancel that one. I’m paying about $100 dollars more and I’m adding three other credit cards.
I have seven accounts with them that they're negotiating. I did this in February of 2017, and of the seven, they’ve been able to close out two so far. They’ve done one huge one, and one small one. The only thing that I didn’t know, is that as they’re out there negotiating, and fighting for you, sometimes, these people want their money right then within a third amount of time, and so they need more money from me just to finish out that contract if it’s a good deal. I had to add some additional funds for a short period of time to make sure I’ve met those restrictions that the creditor was willing to accept.
The second thing that I didn’t know or maybe I wasn’t paying attention is that when they say they’re going to negotiate for you, I just assumed that they would pick up where the other company left off and make arrangements and I wouldn’t be late, but they actually want you to get really far behind so that helps with their negotiations, and I didn’t realize that so I kept paying them. I didn’t understand it. I’m thinking “I’m just giving you money, why aren’t you making these payments? What’s going on?” And they sat on it for six months and so it gathered money. I understand the concept, but I didn’t understand that’s what they were going to do when I signed up. I just wish that that was more prevalent in the sales pitch. But they did call me and told me to stop paying.
I would definitely recommend National Debt Relief to my friends if they were in a situation where I was in. I would say this is a great alternative to bankruptcy. But I will tell them is that they have to be accepted by National Debt. It’s not something they can choose, but National Debt has to choose you. And that was odd to me. I already have recommended them to some friends.
Reviewed Nov. 5, 2017
Since working with National Debt Relief, our credit score has gone up a few points and we’re getting a debt situation under control. NDR's people communicate very well, and they contact us whenever they got an offer and make sure that we accept it and it’s been going great.
Reviewed Nov. 5, 2017
I like the ratings of National Debt Relief that I saw through the Better Business Bureau and others online, so I'm working with them and it has made my life a lot less stressful. Johnson was the young man who set up my accounts and he’s very good and helpful. Anyone who I have spoken to about my accounts have been very polite and knowledgeable. They have good communication through email and I have no complaints. They were very empathetic and willing to work with me for my needs. So far, I’ve been very satisfied with them.
Reviewed Nov. 5, 2017
I’ve gone to a loss of about 50% of my income so it kind of put me in a pickle in terms of my debt. I had to try to figure something out, and NDR offered the best solution for me at the time. I put together a list of all my accounts, my unsecured debt, and I forwarded it to them. Then they sent me a contract, I looked it over, we signed it and sent it back to them. Once I understood how the program worked, it was straightforward what was going to happen.
The positive impact is that it cut down on all of the phone calls, the collection people calling constantly trying to collect their money. I haven’t been having to deal with that. We settled three and we started out with maybe nine or ten accounts. I initially thought the cost of the service was a little high. But at the same time, they’ve pretty much done what they said they were going to do. So, I got it’s worth. I got taken care of dealing with these people.
But I would like to see better deals negotiated in terms of the percentage of the debt being eliminated. This last deal I have, I have one of my lenders that filed a lawsuit. This is not quite what I wanted to see happen but they're not willing to negotiate as much as some of the other lenders. But other than that, Nation Debt Relief delivered on what they promised.
Reviewed Nov. 5, 2017
We found on the computer that National Debt Relief can help government workers if they are in trouble with bills. My husband who works for the school district enrolled in their program because he had an issue with his bank at that time and he doesn't know how long he will be able to pay his bills. And he paid all his debts this year in June. I enrolled too because I know his health is not good and he had surgery. He got bacterial meningitis after that. I know I won’t be able to pay all my bills. I’m paying my monthly payments and now, they put me on the court and they told me I have to pay the lawyer from National Debt to help me.
I called NDR and they told me they cannot give me a lawyer. I have to pay extra $200 to get a lawyer to be able to help me. First of all, they asked me if I can make bigger payments and I told them, I can’t. I already make $400 and that’s more than a third of my salary a month. They said if I pay $200, they can help me, the lawyer will represent me. They said to call them back if I agree with that. I don’t have a choice so I agreed. And they said somebody will contact the court and they want me to call them back on November 2nd.
If they don’t call me, I have to call them around 2nd or 3rd of November. And next week, everything needs to be done by the bank because that’s the date I have to be on the court, November 10th. When I agreed to pay a lawyer $200, I asked them, if they’re going to take care of representing me, because I have another debt for Wells Fargo around $4000, I don’t want end up with another one in the court. And they said they cannot take care of that and that they have to take care of the first problem first. They’re paying small amounts, small bills. And they leave all the big ones for the leftover. And of course, nobody contacted them and the people just sent me to the court. If I have money, I will pay what I have to pay and I will be done with National Debt Relief. I’m really disappointed with them. The people turn to them because they’re desperate and they expect that they’ll help them but I’m not happy with them at all. They're not really helping me.
Reviewed Nov. 5, 2017
I had surgery that put me out of work and I wasn’t covered under my workman’s comp or my disability at work. I had a full knee replacement so I was out over three months and it financially set me back quite a bit. Once I got past the embarrassment and humiliation of it all, National Debt Relief helped me resolve things and I started with the program in early May. I was a little skeptical at first, because the gentleman I initially dealt with for setting up asked me the same questions every time he called. He was not the most organized person and didn’t sound very confident so I was leery about giving him my Social Security number. But other than that, they've called me and let me know when something’s resolved. They call to get my okay as well as to check on my financial and see how everything’s going. They’ve worked hard and they’ve already settled a couple of things for me. They’ve been fantastic and the experience has been very good so far.
Reviewed Nov. 4, 2017
We were looking at consolidating our credit cards and seen that NDR was listed as number one in on consumer reports. We called and spoke to Pam **, who walked us through the process and set us up. I have to say she is one sharp cookie! We loved her! She made us feel like NDR was a company that would care for us and help us out! We also had a great experience with Ron ** who did the follow up call the next day. So far we have had a great experience, and are looking forward to you all helping us through the debt free process. Thank you!
Reviewed Nov. 4, 2017
It took a long time but it seems that the outcome will be very good. My experience with Kevin went very well and I think he covered all the bases and he said to call him if I had any questions or needed help in any way. Just one question I forgot to ask was are the credit cards on file still useable?
Reviewed Nov. 4, 2017
I enrolled six cards and three has been paid off in a much shorter time than if I tried to do this on my own. I'm estimated at three years to be debt free. It would have taken me twenty years without National Debt Relief. Thank you.
Reviewed Nov. 4, 2017
The representatives at National Debt Relief quickly evaluated and recognized my need for help resolving an everlasting debt problem. They tirelessly and professionally worked with me to get me started on a journey down a path towards financial happiness. Thank you!
Reviewed Nov. 4, 2017
I had a great experience getting signed up with Nat'l Debt Relief. He made me feel welcome and that I had some hope with solving many of the financial issues I have been facing since graduating. I really appreciate the warmth of all the people I have spoken with from this company.
Reviewed Nov. 4, 2017
Good experience, questions answered, doubts cleared applying for this program. Grace ** was a great help, has put our minds at ease and has assured us she will always be available to us should we need to speak to her or have any questions.
Reviewed Nov. 4, 2017
The representative that helped me through the enrollment process was great! She answered all my questions and re-assured me that I was doing the right thing to get my life on track out of debt! The representative was very thorough and I appreciated all of her input.
Reviewed Nov. 4, 2017
I really didn't know what to expect before speaking with NDR. The person I spoke with was informative and helpful. I feel like she really wanted to help me and would do her best to try. With their help, I hope to be debt free soon!
Reviewed Nov. 4, 2017
Very helpful. They were very knowledgeable and answered all my questions. The process was very easy. I tried doing it myself but got to the point where I had to have help. Tried other places but had no success. Four years of payments is so much better than 30 years.
Reviewed Nov. 4, 2017
It was a big step asking for financial help, but they made it easy and low stress. They answered all my questions and made sure I understood everything about their program and how it could help me, if I decided to participate. I never felt like I was being pushed into something; they cared about my situation and wanted to work with me to find the best solution to my problem. They were very thorough and I could tell they had experience and success in what they do, and that they do it very well. I'm very happy I contacted them.
Reviewed Nov. 4, 2017
Just joined, but Robert ** was very respectful, patient and detailed when talking to me about what I’ve gone through as well as explaining the program. When he transferred us to the welcome team which was also very kind and detailed.
Reviewed Nov. 4, 2017
From the intake to the completion of signing up it was easy. The rep was amazing!! He followed up and followed through. Went above and beyond with assisting me. I was most happy that I had a way to contact the rep (email & phone and was direct contact).
Reviewed Nov. 4, 2017
National Debt Relief had really good reviews on the internet and they were very sweet and nice to me. But they chose the payment per month that I clearly told them I couldn’t afford in the beginning. A couple of times, I even had to borrow money from my family for food. I wanted to rearrange the payment and they were completely inflexible until I called to cancel. And then all of a sudden, a woman said I didn't have to pay that amount and it didn't have to be three whole years. But it didn't reassure me and instead, it made me feel like a damn fool. It made me furious, and I’ve cancelled my arrangement with them and would be going into bankruptcy.
When I discussed it with my attorney, he told me that the debt relief people are not my friends and he was right. He was disgusted as well by what they told me after they thought I was leaving as they were going to lose the money. I’m just a Chapter 7 and I’m nothing to an attorney but he’s a very nice man. He has plenty of businesses but he was going to help me. If I had gone to an attorney in the beginning, this would all be over because I paid National Debt Relief far more than I’m going to be paying him.
Reviewed Nov. 4, 2017
National Debt Relief is a good way to eliminate debt if you get in trouble. I got myself in trouble and they have helped me a lot so far. They’ve reached out whenever there’s something going on. I’m probably the slow one getting back to them. I started the program with them about a year ago, and they’ve eliminated about $14000 for two settlements. I'm halfway through the program. I have three smaller credit cards, and those two settlements are pending.
Reviewed Nov. 4, 2017
I was with another company in the 90’s and they paid off our things, but they didn’t seem as friendly. National Debt Relief has been great. I am in a longer program, and they’ve paid off three of our debts so far. They're taking care of what I need to get paid off and they're helpful.
Reviewed Nov. 4, 2017
I had custody of my grand baby unexpectedly and she came with nothing, so I had to replenish everything. In order for me to do that on a fixed income, I had to use my credit card, and it's up to the point where so much of my money was going out to credit cards that I couldn't afford to maintain the household. It's either that or go hungry and I had no choice. I found National Debt Relief online and the reps have been very informative, professional, attentive and always kind. They've answered any questions I may have had and before they accept a deal, they call me. We communicate about it and if they need for me to add more, they let me know. Whenever I receive anything from one of the credit card companies, I scan it, email it to them and it seems that phone calls have lowered too.
National Debt Relief takes a lot of stress off of people and has taken the burden of the credit card off of me. I had stage 3A lung cancer and my tumor is the size of a honeydew melon, so less stress is better for me. I figured they're taking care of things, so I don't always check on them and they always remind me to look at the bank account for my own benefit. I like that because they want to make sure I know what's going on with them. I have a set amount I have to pay and my debt will be cleared in three years versus the rest of my life. As a lung cancer survivor, I don't know if I have eternity and I want to pay the creditors back, so this was the best way I could do it. I'm glad that this program is available to all of us that need it and they should keep up the good work.
Reviewed Nov. 4, 2017
We joined National Debt Relief eight months ago. And so far, they have closed two of our deals but we still got a few to go. I can go online and see my deposits, as well as my creditors, and see if they're close to paying them. Our plan was supposed to be 48 months for close to $500 a month. I've talked to the NDR team because at first, it didn't show where our money was going. It only showed that two of our creditors have been paid off but we weren't getting done still. So they told me to fax the papers to them and I did.
We called NDR and they explained how they went ahead and paid them off. So they started out with payments. As we got more money built up into a different account where they draw our money out, they finally paid our creditors off. It was a little slow at first since it depends on how much money we have in there. We can put extra money but with all our other bills, we’re not able to put a whole lot of extra, just what they tell us to put.
Although the cost is not too bad, they should be able to cut a deal a little cheaper. But they were also able to cut one in half, that is, we owed one of the creditors $1100 and they got it down to $500. I'm just looking to get out completely and until they’re all paid, we're still going to be stressed because we've got too many other bills to go along with it. But it has made our lives a little better because we had so many different payments. We also had so many creditors. So I’ll just be glad when we can pay it all off.
Reviewed Nov. 3, 2017
Still early in the process, but I can say they are very informative and keep me in the loop. I have talked to other companies in the past and they were so unorganized I couldn't trust them. These guys are great thus far.
Reviewed Nov. 3, 2017
Gary was great at walking me through every step of the way. He followed up in a timely manner and really made me feel secure. Anita did a great job on the "Welcome Call" further explaining the program and my options.
Reviewed Nov. 3, 2017
I am just starting this process but everything has been very transparent and explained well. I do have some nervousness about the program but every team member I have spoken to has been very helpful and answered all of my questions immediately and with confidence. I felt like they all knew what they were doing and how everything worked. I am excited to start this process and to be able to finally have my finances in order.
Reviewed Nov. 3, 2017
Elizabeth ** was very informative and clear with her explanations of the program. It was an easy process to sign up for the debt consolidation program. The man I spoke with for the welcome call was also very informative and clear and made sure I understood what I was signing.
Reviewed Nov. 3, 2017
I was satisfied with how respectful I treated and hope the rest of my experience will be the same. Appreciate their time and compassion. Helped me try to understand processes. Thank you for your understanding and kindness. Thank you again.
Reviewed Nov. 3, 2017
This program was more about them getting paid off the top then them assisting you. Settlement offers they say they they negotiated were offers already made by over half of my creditors. One account that was supposed to be settled and paid off with the first payment due Dec 16 was never paid and I only found out about it when I ended this program in Oct 2017 which they had the audacity to ask me if I wanted them to renegotiate that account since I had more than enough money in my account to pay a full balance. It's better to talk with your creditors and negotiate on your behalf. That's when you'll see your savings. This company was all about them making money.
Reviewed Nov. 3, 2017
They have been very professional & I have been very happy with the outcomes. Now for the big one Wells Fargo, I can hardly wait to see what they can do... I have 5 creditors who have seen the hardship of losing your spouse & their income. I've also needed back surgery & am going through an experimental treatment for osteoporosis. NDR cares!
Reviewed Nov. 3, 2017
Dealing with debt is never an easy thing and causes much stress. But National Debt Relief has made it so easy to understand and help explain my options towards moving forward, ultimately saving me money in the process. This experience has been a huge weight off of my shoulders and I can't thank the client success team enough as well as Sue.
Reviewed Nov. 3, 2017
My husband and I knew we'd never get out of the hole we had put ourselves in so we signed up for help. It was by far the scariest thing we have ever done but so far it has been amazing! We started with 10 debts and in just 1 yr, we are down to half!! The savings have been wonderful AND we are learning to live without credit cards which means we won't ever be in this situation again.
Reviewed Nov. 3, 2017
Very proficient in accuracy and verification of information. Friendly, knowledgeable, and professional customer service. Very pleased with my overall experience with National Debt Relief services and representatives (Patrick ** was my initial representative; provided excellent customer service. He has fantastic phone etiquette and answered all my questions).
Reviewed Nov. 3, 2017
Following through took me longer than expected because of how busy life is for me but Max definitely kept trying and waited until I could take some time to finish the process and that alone was comforting knowing NDR didn't give up on me. Also, everything was walked through/explained thoroughly with me. I honestly feel hope with my current financial troubled situation. I know it'll take some time but the outcome seems way better going this route.
Reviewed Nov. 3, 2017
After talking with the Associate and seeing my needs, he was able to help me and give hope that there was a way to pay my debt, reduce the principal and finish the project. I feel that in a year I will see progression and real reductions. Thank you for treating me with respect, no judgment and I am not a deadbeat. Real life takes a toll. We want to pay our debts and still live. Thank you! Being treated with kindness is a blessing.
Reviewed Nov. 3, 2017
Very Professional and what to expect while in the program. Gary was very informative. I just started yesterday and got right on what I have to do on my end. I was very impressed by the legal help that came with the cost of the program. I was then given a follow up call from the welcome staff. She also added peace of mind to me. I've looked at other companies debt settlement, but sounded shady after I heard there spiel. So far so good with NDR.
Reviewed Nov. 3, 2017
Both representatives were very thorough and patient throughout the process. If I had questions they made sure I fully understood and were very friendly about it. Just getting started but seems like a fairly simple process and the reps make it easy!
Reviewed Nov. 3, 2017
Very helpful and explained how the program works really simple. Answered all questions I had to make sure I knew what I was getting myself into. They also made sure I knew the debt amount and what I would save.
Reviewed Nov. 3, 2017
National Debt Relief customer service team is very knowledgeable, polite and skilled at what they do. Thank you for making this process as comfortable as possible for me. I choose this program over having to file bankruptcy and I am glad I did!
Reviewed Nov. 3, 2017
I just started with you so I am looking forward to working with you regards to my debt. Anthony was very informative and explained everything very well. Welcome was very self explanatory also. Thank you all very much for your help in this matter. I am very pleased so far.
Reviewed Nov. 3, 2017
My experience thus far has been wonderful! Everyone I have spoken to has been extremely helpful and have answered all of my questions completely and without hesitation. I am excited to start this journey of becoming debt free. My husband and I look forward to being able to breathe a little easier.
Reviewed Nov. 3, 2017
It was such a relief to join this smart and reliable group. I was under so much stress I didn't know which way to turn. One phone call and I felt like it was a good decision to speak with the National Debt Team. I would recommend them to everyone.
Reviewed Nov. 3, 2017
Answered all the questions we possibly had, they are a very transparent company. They also Saved us a ton of money! Thanks for everything, you truly helped us out! Highly recommended them for all your consolidation needs. This is really a great company.
Reviewed Nov. 3, 2017
I find that I was treated very politely and it was very helpful. All made sure that I understood what was happening. I did not want to file for bankruptcy, but was feeling like I had no other choice. Thank you for all your assistance.
Reviewed Nov. 3, 2017
Mr. ** gave me great customer service and answered all my questions that I had at the moment. He explain thoroughly and made sure I understood what was going on. The welcome call was great, the secondary verification of information made it more clear for me. Thank you!
Reviewed Nov. 3, 2017
Frank was very helpful in explaining the program and answering our questions. Good info on forms we needed to complete as well as offering to help complete them. I don't see any issue in completing all the necessary paperwork. Good Job!
Reviewed Nov. 3, 2017
This was a such a relief. Once I made the call the representative was so helpful in answering all my questions and concerns and once I hung up with him I felt a load of stress fall off my shoulders. Thank you.
Reviewed Nov. 3, 2017
Had a great set up and explanation of the program! Answered all of my questions and didn't hesitate to ask me if I had more. Friendly and educated staff, with friendly advice. The whole start from finish was easy and they made me feel like this was a great choice for me and my family future to get away from the credit debt.
Reviewed Nov. 3, 2017
Theresa was compassionate when I called and normalized the experience. She made it easy to complete the process. She was friendly and professional. The follow-up call from Karen was also friendly and professional. She continued the process and wrapped up the legal forms, which were handled easily. She explained what came next and gave me confidence in the process. She thanked me for choosing National Debt Relief, when I should have thanked her!
Reviewed Nov. 3, 2017
Bryan ** was very informative and patient. He explained everything I needed to know with great details. He also answered all the questions I had. He made sure he had all my information correctly filed. He was helpful in providing me a comfortable monthly payment amount. He made the whole experience very comfortable. I was very pleased with his service.
Reviewed Nov. 3, 2017
Our experience so far has been good. They explained everything in detail. Gave us all the information we need and should have to be successful in becoming debt free. We are ready to work National Debt Relief in doing this. We appreciate all honesty in this process. Thank you National Debt Relief.
Reviewed Nov. 3, 2017
Jonathan ** was extremely helpful in understanding all of the program's details & in answering all of my questions. As well, he was quick to respond & patient with me as I took several weeks to decide on & sign-up for the program.
Reviewed Nov. 3, 2017
I was relieved once I was able to get the ball rolling, the representative was very kind and informative. I called after hours and he was able to assist me. I'm looking forward to paying off my debt. I feel like they meant every word and I feel a sense of security.
Reviewed Nov. 3, 2017
The representatives I have worked with to get my debt under control have been super helpful and thorough. I have just began the program and hope to have nothing but great things come out of this program. I know it will not happen overnight but I do hope that the debt can be resolved and I will for sure be referring any friends or family that needs their assistance to National Debt Relief.
Reviewed Nov. 3, 2017
Made it very simple. Was very easy to set up. I feel comfortable with the program and am excited to become debt free. They answered every question I had in a way I could understand. I would recommend them to anyone that needed help finding a way out of debt.
Reviewed Nov. 3, 2017
Great customer service, very knowledgeable and helpful. Both Eugene and the gentleman who did my welcome call were friendly and answered all my questions. Look forward to working with you in the future and fixing my credit and accounts. Thank you.
Reviewed Nov. 3, 2017
Daniel was good. The girl that did most of my welcome call was good. The girl that did last 15% of welcome call was nice, professional. But, it was laborious to understand her words. I asked her to enunciate better, got a little better, but still a struggle.
Reviewed Nov. 3, 2017
Thank you for being great and staying on top of everything with my accounts. I appreciate all that has been done so far. When there were flags you reached out to me to make sure I was aware and to get my input.
Reviewed Nov. 3, 2017
Very thorough and detailed. Concerned with my understanding of the program. Easy to communicate with the agents. Highly rated company with good reputation with BBB etc. Instill confidence in the process of debt relief. I am just beginning this process but so far it has been an easy one.
Reviewed Nov. 3, 2017
James was extremely helpful and was very nice to deal with! He made me feel confident in the whole process. I cannot wait to continue this process and become debt free. He answered all of my questions in great amount of detail, that was understandable.
Reviewed Nov. 3, 2017
When we looked into this type of help with another company, they did not tell us that it would negatively affect our credit. Micheal with National Debt Relief was very upfront about it and early in the discussion. Always asking if we understood what was just explained and if we had any questions. Callbacks were made within 15 minutes of promised call time. Wants to help us recover, let us know others are in the same boat and we did not shame us for our debt.
Reviewed Nov. 3, 2017
Person I initially dealt with, Ampi, was beyond professional and helpful. I have subsequently dealt with two other people, and both were also very nice and helpful. You can reach these folks, and they are willing to answer questions. Seems like a well-run company based on what they have/are doing for me financially, and how their employees speak to and treat their customers.
Reviewed Nov. 3, 2017
From the beginning of making that first phone call to National Debt Relief, I was put at ease that I was making the right decision on seeking assistance to cut down my debt. The time and attention in my matter was of great help to me. Very detailed assistance so I could understand specifically what they offer me and phone numbers to call if I need further assistance. Thank you.
Reviewed Nov. 3, 2017
Amazing customer service! Very helpful and so far, so good, 1 creditor settled, hopefully many more to come! We shall see just how many at this point, it has been a few months, I'll report back with more information as I get it as I believe in honest reviews!
Reviewed Nov. 3, 2017
We were nervous, worried about sharing with others about our past financial mistakes. We were fortunate to have the pleasure of working with Geetu **, the polite way of collecting information without an judgement tone. We were impressed with the speed of the process and looking forward to being debt free in 4 years. Plan on sharing National Debt Relief with anyone that mentions they are worried about bills. Thanks.
Reviewed Nov. 3, 2017
Exemplary service! Easy process! Friendly representatives! Thank you for helping us! Tornados take all worldly possessions. However, the ensuing rebuild can break you more than financially! We tried balancing. Robbing Peter to pay Paul to speak!! Thank God for saving us. Thank you for your service!
Reviewed Nov. 3, 2017
Very patience and friendly. Excellent customer service. They make sure you understand step by step and have your best interest. I certainly recommend you guys. The payments offer are sweet and they allow you to schedule your own date when to pay off.
Reviewed Nov. 3, 2017
Very knowledgeable and polite, great communication, very courteous and reassuring. I happy that I started this and looking forward to a future of being debt free. When I first called I was skeptic but after my call I was sure to take part.
Reviewed Nov. 3, 2017
The experience was very helpful. Everyone I spoke to was very nice, clear and understanding. I hope that this helps me in the long run and I look forward to bettering myself and my girlfriend. I would like to thank everyone that made my experience a good experience.
Reviewed Nov. 3, 2017
I have never had to do this before, and everyone made me feel well informed. My questions were answered in a way I understood. Phone numbers were given to me and instructions as to what to do next. I appreciate all the help.
Reviewed Nov. 3, 2017
I told National Debt Relief that we had a bunch of problems and we got behind in everything. We got put in a bind and there’s no way we could take what we have invested in our 401k. We don’t have a lot but we couldn’t take it out either because we would’ve been penalized worse. And then, the next year, that would affect us on our income tax. It was always like being in a hole. I didn’t want to file bankruptcy, which I’m sure would’ve messed up the credit, as bad as it is.
But I told them how much I owed, what they were, and they worked out a program and we've done really well. We’re not worried about having enough money at the end of the month because we know they’re taking care of our debts and they’re going to lower the balances. They were very helpful with our needs, they listened to us, heard what we had to say and how to help us. Their customer service was good. I called and asked quite a few questions and they’ve answered it quickly and appropriately. I know it’s going to take a while to do all the settlement but we’re dealing with it. So far, we’ve been pleased with National Debt Relief. They’ve settled a couple of our debts already and they’re working on the next ones.
Reviewed Nov. 3, 2017
I found myself struggling with my monthly finances. I looked online and saw that National Debt Relief was rated as one of the best, so that prompted me to call and check them out. Their team was helpful in telling me what I needed to do with the creditor, which was a credit union. They provided me extra guidance and it's been a very positive experience. Also, we discussed my student loans and they were coming out of deferment and trying to see what I could do to not lower my monthly contribution, knowing that I may still be heightened from the monthly finances. They lowered my payment by at least $155 and it was very helpful. Working with them has affected my accountability to the debt that I maintained and made sure that I do not charge. I only have one account that I use, and I pay it off monthly. My experience has helped me to always look at being fiscally responsible, and it will help my personal life of decreasing my worries financially.
Reviewed Nov. 3, 2017
I was trying to figure out where to go so I could try and dig myself out of the hole. National Debt Relief was one of the top ten on the internet so I looked into it and went ahead and talked to them over the phone. Their representatives gave me all the information and weren’t pushy at all. I could also have some time to talk to my husband about it, then we both decided to go ahead and try them. It’s been excellent ever since.Their team has been really helpful and very involved. If I send an email with a scam letter, they would email me right back and let me know.
I had a girlfriend who did the same thing but she went through an attorney and her life was miserable. Her husband was even served papers right at work and I was paranoid about that happening to us. But NDR's reps were very comforting. At first, I didn’t understand that I needed to let my debts go delinquent before NDR could start negotiating. I started panicking but they reassured me that it's not how it works and if anybody contacts me, I should let them know immediately and that if I received any letters, I should immediately email it to them.
Recently, I ran into some issues about the subsidized and unsubsidized student loans in Texas that I had. When we started, NDR told me not to make payments on the subsidized one when we started and that they would take care of it so I haven't been making payments on that loan. Instead, I made payments on the unsubsidized loan. Then the student loan place called over the weekend and said that if I didn't make a payment by the 270th day, they're going to start garnishing my wages since I'm 211 days past due.
I immediately called National Debt Relief and they said that the student loan place couldn't garnish my wages. They said they're getting involved and they'd do the negotiating. We hung up then NDR called back 10 minutes later and said that the subsidized loan shouldn't be in the list of accounts that they're working on and that I should take care of that subsidized loan myself. They were apologetic. As matter of fact, they just got off the phone knowing that they tried to do a payment so that the creditor doesn’t come after me.
Before working with NDR, I was paying more on interest, I wasn’t even getting anywhere on the card and I was getting tired. Also, I had my credit up pretty good but because I maxed out on my credit card, my credit score was starting to come back down and I didn’t want to drop it way down but I knew I had to do something. It did drop but not as much as I thought it was going to. I was on the 600 then I got down to 596. When I called NDR in March, it dropped down to 450 but it’s back up to 470 right now. I thought it was going to go down on the three’s and it was going to be ugly but I knew I had to do that before I could get better. Now it’s already starting to go back up and that really kind of shocked me. I’m already 6-8 months into the program and I feel like I’ve done the right thing. And seeing the bills getting paid off is really exciting. For this, I've recommended them.
Reviewed Nov. 3, 2017
I had a lot of credit card debt and when I called the credit card company to see if they would reduce my interest rate, they wouldn’t even budge. I don’t really make that much money, so the credit card debt was just getting higher and higher because of the interest rate. I could have worked it out if they worked with me, but they wouldn’t so National Debt Relief was my last resort. They’re more known than others and they had a lot of advertisements too. They have friendly people with good customer service. I did the start process on the phone and it was easy. I’ve been NDR since April and it reduced my stress, which was a big relief.
Reviewed Nov. 3, 2017
The National Debt team was very helpful and they definitely give me lots of knowledge when I have questions. So far, the program keeps saving me money, which I didn’t have before in the regular months. And being able to get out of my debt at the same time, is kind of amazing. I'm getting pretty close to getting the last couple of accounts finished. I would definitely recommend them.
Reviewed Nov. 2, 2017
I am very satisfied with the program.. In the interest of time there should be clear instructions regarding the Limited Power of Attorney. I had to submit the document three times because there was no indication that the document should be signed by two witnesses. The staff has been very polite. I am appreciative of all the assistance and happy about the first agreement for settlement.
Reviewed Nov. 2, 2017
Everything went very well signing up and whatnot. I have been extremely hard to get in contact with and the representatives were very persistent with contacting me in a good way. Only thing I wish for is that when explaining the process/answering questions I wish every response wasn’t so scripted. I had to ask the same question several times to break out of the robotic replies and it was a little annoying to be honest. Other than that I’m excited to start the program and I’m very happy I signed up with National Debt Relief.
Reviewed Nov. 2, 2017
NDR did an amazing job helping me clear and settle my debt! They were always on my side and did an outstanding job minimizing my debt and making everything so simple and clear. I became debt free in less than a year!! I would recommend National Debt Relief to anyone who feels the burden of debt weighing them down. They will absolutely help relieve that burden!
Reviewed Nov. 2, 2017
Friendly, understanding, always there to answer questions/concerns overall making a bad situation better. Everything was clearly explained and process was very simple and very accommodating to my schedule. The experience was very comforting to know there is a solution. Everything is clearly explained and no hidden fees, or stating you can cancel anytime if you choose makes it feel less "scary".
Reviewed Nov. 2, 2017
I am still in the beginning stages of paperwork submission. I appreciate the excellent support from the Client Success Team in answering my questions. I also credit my first account contact, Michael **, with really moving me into the program successfully and providing lots of information right from the beginning. I'm looking forward to the process unfolding as described and a successful resolution of my debt. Thank you.
Reviewed Nov. 2, 2017
I was very satisfied with the way the representative took the time to explain each aspect of the program and helped me to fully understand my options and results. Both representatives were very courteous, polite and patient. I am very excited about the program and I am anxiously looking forward to be free of these unsecured debts.
Reviewed Nov. 2, 2017
The two gentlemen we had the pleasure to work with was Wade and Harry who not only made us feel comfortable with what we had to do to get ourselves out of debt but were very pleasant and easy to work with, answered all our questions and put us at ease. This was not an easy decision to make because you have to find yourself in that situation, however, I highly recommend National Debt Relief. They have great staff who know how to treat people with respect and dignity but also have an easy going nature and welcoming attitudes. It isn't easy to find that nowadays. We would recommend them to others that find themselves in the same situation. Excellent service! Thank you Wade and Harry!
Reviewed Nov. 2, 2017
So far I have had nothing but a great experience with NDR and their representatives. I hope that all goes to plan and my debt is resolved as NDR has expressed confidence in reducing my debt to a very helpful amount.
Reviewed Nov. 2, 2017
Customer service was responsive after I filled out my information on the site. Explained very thoroughly my options and how debt settlement will work, the percentage taken by NDR, fees and procedure. NDR was recommended to me by a friend and I would recommend NDR to friends who are serious about resolving their debt.
Reviewed Nov. 2, 2017
I have friends in the same bind as I was in and have told them about NDR program and how they saved me from the horrid costs of credit card interest!!! I would continue to recommend as their services and customer service is top notch! They are always willing to help and answer questions!
Reviewed Nov. 2, 2017
Everything was pretty pain-free. Everyone answered all questions I had. All legalities were explained thoroughly. I actually would recommend this company to others. Everyone had very fast responses. All people were very courteous. I thank you making this big decision pain-free.
Reviewed Nov. 2, 2017
Never once did I feel like an idiot for getting into too much debt. Each person I spoke with treated me with respect and like a normal human. I inquired one day and the following day had my proposal and was then able to get approved and sign that same night. AMAZING relief!
Reviewed Nov. 2, 2017
Nomei was amazing, but I'm sure NDR knows this. That's why she is on the team. She has a great knack with getting her point across, being informative and serious, but not too pushy. Her true New York friendly and helpful personality came thru. She was truly my deciding factor. She gave just enough info to engage and make you want to take the next step in fixing your credit. Thanks Nomei! Keep doing this. You are a natural.
Reviewed Nov. 2, 2017
I almost gave up on paying my dues on 10 of my accounts. It was a nightmare to know how much charges had been adding up to the balances not to mention the process of monitoring the cards. Good thing I heard about NDR, I enrolled in the program 6 months ago and I will be debt-free in 2 months' time. NDR is really a blessing!
Reviewed Nov. 2, 2017
Great follow up, starting to get great results. Always keep me updated and informed. Every interaction whether by phone or email has been answered promptly and I've been treated with great respect which is very much appreciated. Thanks to everyone at NDR!
Reviewed Nov. 2, 2017
The agent I spoke with was very professional and patient with me. He did his best to make sure I was comfortable with my experience. He was able to answer all my questions and was very thorough. He made sure I understood what to do and what to expect throughout the process.
Reviewed Nov. 2, 2017
Excellent customer service!! Life threw me a curve ball and it put me behind on some cc debt. National Debt has been so great and non-judgmental. They have helped me resolve my debt situation and now I’m able to rebuild my credit!!! Thanks everyone at National Debt Relief!!
Reviewed Nov. 2, 2017
From my initial inquiry, then on to counseling and through my account set-up NDR personnel were patient answering questions, helpful and extremely courteous. Very pleasant experience in dealing with a somewhat stressful topic. I don't think a better job of explaining the options and program could be had.
Reviewed Nov. 2, 2017
It was great, very attentive and informative. Both representatives answered all my questions while explaining the agreement. I am confident that all my debt will be settled in a timely manner. I think the monthly fees and payment is fair and possible to pay.
Reviewed Nov. 2, 2017
Awesome, kind, and very helpful staff. Both men I worked with were polite and informative, taking the time to work with me and my busy schedule. The enrollment process was also very easy which is much appreciated. Clearly staff work hard for this company.
Reviewed Nov. 2, 2017
So far very helpful. The process was explained thoroughly. Even with my many questions they responded. I really like that they expedite the process the same day. Within 24 hrs I was taken care of. The repetitive assurance is awesome. An instant feeling of relief. Like I am not in this alone.
Reviewed Nov. 2, 2017
I was going through a financial setback with the loss of my last employment. With the support and consolidation of my bills, I was able to plan a way back on my reduced income to being credit card free. Giving me a second chance to recover and get back on track.
Reviewed Nov. 2, 2017
Awesome service and communication skills. Made me feel comfortable and knowledgeable of the services being provided to me. I would recommend this service to anyone in the same situation I’m in and experiencing. They made me feel confident again that I can be free of debt. Thank you.
Reviewed Nov. 2, 2017
I give Customer Service Rep. Angelique a five stars rating. She was very helpful in answering all the questions put force to her regarding my concerns. She is a great asset to your company. I hope I get her again. Thanks.
Reviewed Nov. 2, 2017
Everyone was very kind and professional. They explained everything that was going to happen and treated me with respect. Approval was very fast and I feel like a weight has been lifted off my shoulders knowing someone is on my side. Very happy with my experience.
Reviewed Nov. 2, 2017
Everyone I interacted with was very helpful. They explain everything thoroughly and made sure I was comfortable and agreed to all the terms of our agreement. Great customer service! Everything was taken care of in a very timely manner, and they made sure to ask the best method and time for contacting me.
Reviewed Nov. 2, 2017
I was very nervous to start the process. I was immediately put to ease and was assisted with such professionalism and understanding. Appreciate the assistance and looking forward to being debt free!! Shout out to Jay **. It was wonderful starting the process with him. Thanks again!
Reviewed Nov. 2, 2017
Very satisfied with the 60% reduction on this loan and the way the payments are spread over 3 months on the for the loan and five months for your fees so that it would not require extra payments on my part.
Reviewed Nov. 2, 2017
Easy to apply, very helpful personnel, no problems with contacting someone for help and just a great program. I feel a huge relief knowing I am able to manage my financial situation with help from National Debt Relief. I would definitely recommend them to a friend.
Reviewed Nov. 2, 2017
So far I have been very pleased with the performance of National Debt Relief. They have settled two of my three outstanding debts at below 50% of total. Waiting word on final one. The whole process has been handled very professionally.
Reviewed Nov. 2, 2017
The service was great. I would recommend to a friend. The people that assisted me all had great attitudes and explained everything thoroughly and made sure I understood the process and how everything worked in order to end my debt. It is very important to me to get out of debt and they made it seem easy.
Reviewed Nov. 2, 2017
Currently I am very satisfied with my dealings with NDR. The only negative, twice I had phone calls scheduled with their representative which he failed to call... that was upsetting! Other than that, the program was explained in detail and all my questions were answered.
Reviewed Nov. 2, 2017
I had a wonderful experience with National Debt Relief. I was hoping that I would get approved, because I was drowning in debt and couldn't see any relief in sight on my own. My agent was very supportive in getting my application approved.
Reviewed Nov. 2, 2017
Professional, thorough, honest and genuine help is what NDR offered me. They walked me through all phases of what to expect and what they expected from me. Almost immediate weight lifted from my shoulders. Very excited to work my way through this program.
Reviewed Nov. 2, 2017
Ramzy and Sean are two people that I have worked with so far. Both were very helpful and pleasant to work with. It would have been very helpful if there was a physical office where I could sit down and speak to a person though. This is a very serious matter and doing everything over the phone is a little nerve-wracking to me personally. Overall it has been a pretty good experience and I am happy that I can finally see light at the end of the tunnel. Worried about the fact that I will probably be getting harassed by the creditors now, I really wish that this program could completely shield me from it. I hope that I will not regret working with this program in the end and that I will be just as happy if not more when this is all done in a time frame that was quoted to me.
Reviewed Nov. 2, 2017
Everything about the program was explained clearly and patiently, so that I could understand the whole process. I definitely would recommend this company to my friends and family if there be a time of hardship and need help. Thank You so much for your help.
Reviewed Nov. 2, 2017
Program is all that was advertised. Everything was described great either over the phone or via emails. I would for sure recommend this program if anyone asked. Customer service has been excellent so far and I have been given many ways to access support if or when I need it.
Reviewed Nov. 2, 2017
1st debt resolved - This was a great surprise and the lady was just has excited has I was. She made it very easy and was very helpful. This has been difficult for my wife and I to go through but the people at National Debt Relief have made it almost enjoyable, and have been wonderful to work with. Thanks!!!
Reviewed Nov. 2, 2017
Shea **, Certified Debt Consultant Specialist, patiently worked with me to make certain all of my questions were answered during my decision making period. Once I told him to move forward, surprising to me, the process was done in a very expedited manner. He made certain that I had a clear understanding of the entire Debt Negotiation Agreement.
Shortly thereafter, I spoke to Toya ** in the Welcome Call Center. She made sure that I understood how the program works, from funding my GCS savings account to the negotiation of settling the debt of each account. She also answered any and all of my questions or concerns. Shea ** followed up with me after to ensure I understood the entire process. He also provided me with a list of all the necessary contact information for the Debt Relief Creditor Hotline telephone numbers. I can truly say that the entire process was very simple and straightforward. If the program complies with the preparation and process activities, then I made an excellent decision.
Reviewed Nov. 2, 2017
The representative who handled my application, Ani, was very knowledgeable and carefully explained the whole process to me. I spoke to her on the phone numerous times over a couple of days. Each time I did, she spent as much time as it took to make sure I was comfortable with the whole process. I look forward to dealing with this company for the next 3 years. I would recommend them to anyone who is struggling with excess debt. After signing all the paperwork, I felt like a heavy weight had been lifted off my shoulders. Thank you all for your help.
Reviewed Nov. 2, 2017
Both gentleman that I spoke with were very helpful. I would recommend them to my friends. They answered all of my questions. I was skeptical about doing this but after speaking with them I was confident I was doing the right thing.
Reviewed Nov. 2, 2017
Call center personnel are pleasant, knowledgeable, patient and low hold/wait time. Could do more about emphasizing that participant's credit score will have negative impact during negotiation period. Certain customer fees charged per month need to be explained in detail prior to enrollment. Very satisfied overall. Provided a wealth of written material. Excellent advice in handling creditors. Creditors are aware of their ability and character to assist those in need of financial guidance during difficult times.
Reviewed Nov. 2, 2017
They were clear and concise and helpful when I had questions. I had a pleasant experience and didn't have any trouble. The professional who was helping me made things easy to understand. I'm grateful for his politeness. My experience was a positive one.
Reviewed Nov. 2, 2017
Very good customer service. All my questions were answered and all the regards about the agreement and the paperwork was handled with great patience. You guys have helped understand every little detail from this company that will help me and my wife be debt free. Thank you very much for the patience and time your organization does for people.
Reviewed Nov. 2, 2017
The agent was very helpful. She spoke slowly to make sure I understood what she was saying. I had the opportunity to ask questions while she went over the information. The call was short and not lengthy. I was welcomed many time by the agent while on the phone.
Reviewed Nov. 2, 2017
The staff was knowledgeable and polite. They were willing to explain the plan in depth and answer questions without issue. I am looking forward to cleaning up my debt that has been caused by hardship. I can finally see a light at the end of the tunnel!
Reviewed Nov. 2, 2017
Great, straight to the point. They explained everything to me and all my questions were answered in a proper manner. I’m most definitely gonna recommend NDR to other friends in need of Debt help. Above all it was a great experience to learn about NDR.
Reviewed Nov. 2, 2017
Very friendly and great customer service. They disclose all information from the beginning, and answer all your questions. I am looking forward to debt relief. Thank you for helping me, and explaining how everything works. I have already recommended one of my good friends.
Reviewed Nov. 2, 2017
Very thorough and explained every detail and had no issues answering all of my questions even I repeated them a few time. I am glad I decided to do this and with all the information I got and reassurance that I will not be in this alone and they are always a call or email away for any question.
Reviewed Nov. 2, 2017
Professional, to the point, and have a very clear of what to expect. They went over all of the process. Harry and Victoria were great explaining in detail what to expect in the next 4 to 6 months. And we are very pleased to know how to handle the next several months with our creditors.
Reviewed Nov. 2, 2017
Ms. ** and Ms. ** were so helpful and didn’t mind walking me through each step. Each step was explained to me clearly and they helped me understand exactly what each step meant. Also, there was no judgement and they made me feel like they really wanted to help me be successful at overcoming my debt. I appreciate that they “held my hand” and I appreciate their kindness! Thank you so much!
Reviewed Nov. 2, 2017
I have a lot credit card bills and I try to do everything to finish my business with them. So I got help from National Debt Relief and the guy there said I could have all my bills paid off. They're really helpful. I had a lot of questions for their team but they were able to always give me the right answers. Also, they always receive my calls. I am left with one year, 2018, in the program. My credit score is still very low but they tell me credit is not going to be a problem. I'm relaxed right now because they take care of everything.
Reviewed Nov. 2, 2017
I have some serious debt issue so I was looking for someone that could give me some help. National Debt Relief got to the bottom that booted the issue and they've been great. They gave me a timeline and set me up on some payments. They are a good service and I’ve gotten two of my debts paid off already. There’s no way I would’ve been able to settle and do the things I’ve done without them. I’ve recommended them to several people, too.
Reviewed Nov. 2, 2017
I spoke to National Debt Relief's rep two years ago and she said they can help me out. I enrolled with them, and they automatically deduct payment from my account every month. They helped me to lower the bills and about six months ago, they came with a $3,000 plus settlement for Chase bank instead of paying $11,000. I've been satisfied with NDR, but I was trying to get out of it. Their process is slow and it looked like they were doing nothing and they were just getting my money and I was getting calls and bills left and right. I have to speak with them plenty of times, but as of now, I just let it go.
Reviewed Nov. 2, 2017
National Debt Relief has been great and pretty honest. I would recommend them.
Reviewed Nov. 2, 2017
I liked my experience with NDR. I'm on a limited income and I went a little wild with my credit cards. I couldn't afford the payments. Their reps were all helpful in seeing what I could afford. They were courteous and they worked with me. When they have a settlement offer, they call or email me to let me know. They don't just go and do things, they confer with me first. So far, they've helped me pay three accounts and I should be done by next summer. They don't overcharge and they let me know upfront what the fees are going to be and what's going to come out every month. I like that I can log on to my account and see everything that's going on. Plus, if I have another thing to add, they can let me add it.
When my bank screwed up and returned my automatic withdrawal, I didn't get in trouble. I called them and explained what went on. They were really understanding about that and I didn't get the overdraft fee. I talked my sister-in-law into working with NDR. I told her that this is the way to go. Her credit may go down but it will go back up. Plus, it's better than bankruptcy. I've been very happy with the experience and the customer service.
Reviewed Nov. 1, 2017
I was very appreciative on the knowledge that National Debt Relief gave me. It truly help me a lot knowing I can be helped with my debt. Talking with Shelly made my mind at ease. I want to thank you guys. I will recommend a friend family member.
Reviewed Nov. 1, 2017
I am extremely surprised how friendly every person I have talked to so far has been. Not only friendly but very helpful as well. They talk very fast but that’s understandable. Ampi seems very professional. I didn’t catch the second lady’s name, but both were excellent at making me feel comfortable and ready to move forward.
Reviewed Nov. 1, 2017
I had a very good experience in getting everything set up. The team was very professional, friendly, and understanding. They made sure everything was thoroughly explained and offered multiple opportunities for me to ask questions. I would recommend them to anyone needing help getting debt free.
Reviewed Nov. 1, 2017
Both reps were very helpful and patient with all of my questions. I’m excited to start the program and be on my way to get from under this debt. So far I am pleased with this company and their representatives.
Reviewed Nov. 1, 2017
Our representative was very helpful and knowledgeable. He answered all of our questions. He was very polite and respectful. Representative gave clear and precise instructions which made the whole process easier for us. It is nice to know that there is help out there when you need it. We are confident that we made the right choice in going with National Debt Relief.
Reviewed Nov. 1, 2017
I feel a large weight lifted off my shoulders. The staff was wonderful and more than support full. I look forward to being debt free some day. Thanks to them I feel so freeing and this has not been true for a very long time.
Reviewed Nov. 1, 2017
Working with Andrew was pleasant and he seemed very well informed. I was hesitant about the program but he helped me come to the place that it is really was the best move right now. This is my initial experience and my hope is that I maintain a high level of satisfaction for making this choice.
Reviewed Nov. 1, 2017
I was very please how informative every one was. I felt comfortable with my decision. I really liked my customer rep. It was a very scary process. I knew I needed help but I felt like a failure for needing to be rescued. It was very frustrating to be in that much debt at my age.
Reviewed Nov. 1, 2017
I was about to give up in my hardship & financial situation but NDR came through for me, like no other. Even my local banks could not help or care to. I would refer NDR in a heartbeat. Thanks to all employees and keep up the fantastic work!!
Reviewed Nov. 1, 2017
Very helpful when answering questions and giving advice. Very clear with explanations and guidance on the agreements. Very well tuned responses and right tone/pitch of voice when speaking. Not difficult to get in contact with once a question arises which helps in solving the matter in a good time-frame.
Reviewed Nov. 1, 2017
Very fast and efficient. I love that they stay in contact with me and let me know all updates! It was very easy to set everything up and easy to understand what they were planning on doing! I would recommend National Debt Relief to anybody in need!
Reviewed Nov. 1, 2017
The program appears to be very straightforward. The team members I spoke with were all very professional. They were able to explain the process quite clearly. We are excited about the prospect of being debt free. Thank you for your time and understanding.
Reviewed Nov. 1, 2017
All contact, so far, with National Debt Relief has been very productive, friendly, and helpful. I look forward to working with them in the future. I feel grateful for the support and help with my current debt problems. Thank you again for your help!
Reviewed Nov. 1, 2017
Helpful, kind staff. Explained well on most items and clarified where I had questions. Not much space given to consider their option. once in contact I felt rather pushed into accepting NDR offer, Feel like my financial situation is much improved by their service.
Reviewed Nov. 1, 2017
Everyone shows a concern for your needs. They listen to you and allow you to thoroughly explain your circumstances, I assume, in order to better service your needs. Great Service!! I would absolutely recommend these services to anyone I know that may need answers to their debt related issues.
Reviewed Nov. 1, 2017
Thank you so much for your politeness and cooperation... I was extremely satisfied with the service I received... I would recommend your services to anyone else who was in our position... They were very nice and not judgmental of our situation. Thank you.
Reviewed Nov. 1, 2017
Both representatives were very helpful and professional. I felt as though they actually cared about my situation. I felt a load taken off my shoulders once I enrolled into the program. I would recommend those two individuals to any friends or family members.
Reviewed Nov. 1, 2017
It has been a long time and was looking for some help and I talk to a friend and she said she is now going thru this program and I decided to take a chance and am looking forward to start all over again. I talk to Devon and was very help so I'm lodged in now so I'm able to see the progress. Thanks for all your help!
Reviewed Nov. 1, 2017
I received an e-mail from NDR about an offered settlement & had a couple of questions about how my deposited funds would be used. She answered all my questions and even provided some more useful info on top of that. Very helpful, very patient, very understanding.
Reviewed Nov. 1, 2017
Debt relief is not something people really want to admit to. However, after talking to NDR I felt better about the process and all questions were answered directly and with clear knowledge of all situations. I feel confident in my choice and look forward to a better financial situation.
Reviewed Nov. 1, 2017
Seriously the best decision I've ever made! I feel like there is a light at the end of tunnel! I already have one of my debts resolved and I am on the road to having them all resolved! Thank you, thank you, thank you NDR! Hello financial freedom!
Reviewed Nov. 1, 2017
National Debt Relief team was very Knowledgeable towards the question and concerns I had. It's great knowing they will be there every step of the way. They broke it down in parts to be understood and knowing a sense of relief over the horizon. Thanks.
Reviewed Nov. 1, 2017
Tira, and the others were wonderful to deal with. I felt like a person not a low life. I would recommend anyone to this program. I do hope that the rest of the program goes as well as this has so far.
Reviewed Nov. 1, 2017
Navjot and his team are very helpful, they explain to me everything that I needed to do about my problem, they are very honest and sincere to talk to. I guess I will recommend this company to everybody who is in need like me. Thank you National Debt Relief Team for your time and effort to give a solution to my problem, you're the best team. Once again thank you from the bottom of my heart, God bless you all!!!
Reviewed Nov. 1, 2017
Have done a great job helping me so far, am very satisfied with National Debt Relief at this time. Cannot wait to see what the future holds. Thank you so so so much National Debt Relief, If you need the help please call them! Very friendly.
Reviewed Nov. 1, 2017
Thus far I am happy with the company, just signed up and feel well informed. Ryan was great in explaining the process to me. I am excited to become debt free! Even though this process seems scary being in debt is worse.
Reviewed Nov. 1, 2017
Your counselor was clear in her communication and was patient with my technical lapses. It was a very positive experience. Should anyone of my acquaintances ask what to do or who to work with I would recommend National Debt Relief. This has been a stellar experience from start to finish.
Reviewed Nov. 1, 2017
Everyone has been friendly and informative. I feel comfortable that I understand the process and that I will be able to get in touch with an NDR associate whenever I need to do so. I really appreciate the professionalism and support! Thank you.
Reviewed Nov. 1, 2017
I am very happy with the complete explanation and assistance starting with my first phone call with Tom at NDR. Since then, I knew that this was the best company to go with to resolve my debt issues. I now have the peace of mind that I have a quicker and safer way out of trouble.
Reviewed Nov. 1, 2017
The process to get started was easy, but I struggled with wanting to talk to someone "now" and these people are busy. Then there was a network issue where they couldn't get my application, then calling my "rep"... Call couldn't be transferred... Then their phone network cut us off. Once everything was done and established, it went smooth. Can't really say I am comfortable yet, until I find out my creditors are going to allow this process or not. I am nervous about this part as well.
Reviewed Nov. 1, 2017
The program seems like a Great help. Waiting to see the outcome of the program. Putting my Trust to see if I can get help with my debt. Customer Service was good and my rep was really knowledgeable and helped me understand the program. Callback was very understandable also. Thank you.
Reviewed Nov. 1, 2017
Everyone was so understanding and had a solution to our problem and I feel better and look forward to being out of debt soon. Every time we asked a question everyone had the same answer. Which was great and very polite and very accurate of call time back as they said.
Media


