National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed Dec. 15, 2017
Great experience and excellent customer service. Jaymes ** was very meticulous in explaining all the necessary details and answering all my questions. The welcome call specialist also did a great job making sure that I understood all the process. I heard about this program on the radio and am so happy that they are able to help me deal with my debt challenge. I will surely recommend this to friends and family. Thanks.
Reviewed Dec. 15, 2017
Everything is done to ease your process. Talking to a real person and being able to talk with that same person makes the process easier knowing you won’t need to repeat yourself every time you call. Making sure you are fully aware of everything being discussed and able to answer any question.
Reviewed Dec. 15, 2017
My overall experience thus far has been great with NDR. The representatives I have dealt with have been thorough and answered any questions that I've had. I look forward to this working relationship with NDR. In addition, the representatives have taken great care to make sure that I'm clear on the expectations of both parties and what our obligations are over the next 36 months or so.
Reviewed Dec. 15, 2017
Great customer service. The rep was knowledgeable and explained all details. I would recommend this to all my family and friends. It's going to be a blessing to get this debt off of me. Both rep was terrible. I am very pleased with the service.
Reviewed Dec. 15, 2017
Everyone I talked with was very nice and knowledgeable. I would recommend this company to a friend and family. I've heard of this company and was impressed how well they take care of their customers. I seen their ad on TV and heard them on the radio.
Reviewed Dec. 15, 2017
Although I have not had the experience of getting out of debt that’s far I look forward to being debt-free in four years with the help of National Debt Relief. They were able to answer all of my questions, were very friendly and professional.
Reviewed Dec. 15, 2017
Everyone I spoke to was very nice and explained every step in the program clearly so it could be understood. The links and documents were short and easy to complete and not a very long process. I understand that we have to take a step back to make two steps forward and I am happy to do it with your help.
Reviewed Dec. 15, 2017
Everyone I spoke to was very helpful and knowledgeable. Felt a lot better about my debt. Finally I feel as if there is hope and freedom. I was very impressed with the knowledge and kindness I was shown. Thanks so much!
Reviewed Dec. 15, 2017
Discovering National Debt Relief has definitely been a financial relief for me. With having so much more important life demands to deal with, I grew tired of certain creditors I owed money to hanging over my head. NDR made the process of eliminating my debt easy, quick, and professional. The agreements between them and the creditors have been fair and most importantly, much less than what I would’ve paid on my own. Having NDR to help eliminate my debt has been a great stress free experience.
Reviewed Dec. 15, 2017
Real good... Love your people for the work they do to help others. Good phone manners and would recommend them to others. Very thorough on what they do and fast service to resolve the matter. Fast on getting paperwork to me to get the matter taken care of fast.
Reviewed Dec. 15, 2017
We don't have what most people consider huge debt but we were struggling with making the minimum payments. NDR was able to negotiate on one of our credit cards saving us about $2,000. This debt will be paid off in 3 months!
Reviewed Dec. 15, 2017
I was very pleased with everything that was befit to me by Gilbert. He was very friendly and infective. He took his time to ensure I understood every line of the contract and answered all my questions. I will definitely recommend National Debt Relief to my friends when they ask about it. Thank you.
Reviewed Dec. 15, 2017
I have been working with National Debt Relief for just over 4 months now. They have been incredible! They have taken a burden of stress off my shoulders. Customer support are always friendly and helpful when I talk to them. So far with only two debts settled I have saved almost $3000! I am so thankful I have National Debt Relief to help me clear my debts and become credit card debt free.
Reviewed Dec. 15, 2017
They have been a life saver. I do not regret one minute of signing up with them. They have been on point and have kept me abreast of every detail of my account. Kudos to them. I will highly recommend them.
Reviewed Dec. 15, 2017
This is my first debt account to be resolved by National Debt Relief. This particular account was resolved at a spectacular 50% reduction. This is great! I am very pleased with the result National Debt Relief has gotten for me.
Reviewed Dec. 15, 2017
Shelley was very helpful and professional. I tried to consolidate my credit cards accounts and they denied my request. This was the next available way to be debt relief. Hopefully I will be debt relief In a year or so.
Reviewed Dec. 15, 2017
Thank you for giving me HOPE AND SOME PEACE OF MIND. The way I was going... I would have been in debt probably until my dying day. But with your help I can see some light. Thank you. I feel now that I can finally breathe and not choked by high interests and finance charges.
Reviewed Dec. 15, 2017
Very professional and nice. They drop me emails to let me know what is going on with my debt. I like the fact that they do not bother me with useless things. The money comes out of my account monthly.
Reviewed Dec. 15, 2017
I wish I had know about National Debt Relief a year ago. I wasted a year with another company at twice the cost per month. It is easy to contact them and they are very empathetic your concerns. Would recommend them to anyone looking to have peace of mind that your debts are being managed with care.
Reviewed Dec. 15, 2017
Very helpful to my situation. Had all the correct answers and advice. My only regret is not contacting them sooner. Would definitely recommend to anyone considering their services. You won't be disappointed. Thank you all so much for your help guys.
Reviewed Dec. 15, 2017
I have been receiving phone calls from NDR about Liberty Lending. I was told that I have a good record of making my agreed deposits that I qualified borrow $16,068.07 to quickly pay off the balances with the remaining 7 of my creditors and any fees to collect to NDR. The loan interest rate is 21%. My payments would be $438.00 per month for a term of 60 months. I asked to receive a callback so I would have time to think about it and do some figuring. I would end up paying more on the loan to Liberty Lending than the total amount I went to NDR with in the very beginning! And that amount included the amounts before the totals were adjusted after negotiation!!!
I decided not to take the offer. Even though the associate was nice to me, I felt very pressured as if this is what NDR really wanted me to do which I understand would greatly benefit NDR but I don't feel it benefits me in the end. I was relieved to find your company and felt that you were there to help me get out of debt instead of further into debt. I am 66 years old and live solely on SS. I am not interested in getting further in debt.
Reviewed Dec. 15, 2017
National Debt Relief is saving my life! My debt started eating my family alive due to several unplanned hospital visits that took away my payments for creditors. They took away the hassle and harassment from creditors that began to throw me into depression. Thank you National Debt Relief!
Reviewed Dec. 15, 2017
Excellent company if you want to get help with your bills. Cheaper and better than bankruptcy. Very happy I am using this company. It's been a huge relief and very fast working with the creditors. I highly recommend this company for debt relief.
Reviewed Dec. 15, 2017
Both representatives made the enrollment process smooth and informative. They both explained everything I was signing before I signed it. I would recommend this program to other individuals in the same situation. Both representatives were also very nice and made the experience comfortable.
Reviewed Dec. 15, 2017
Everyone that I spoke to was so understanding and so helpful. They made me feel very comfortable in a very stressful situation. I would definitely recommend National Debt Relief to friends and family. It was very easy to sign up and everything was thoroughly explained.
Reviewed Dec. 15, 2017
The customer service is always great, always willing to help anytime. No matter when you call they're trying to help in every way possible, making you feel comfortable and at ease about every situation. Explaining everything that we need to do.
Reviewed Dec. 15, 2017
Staff was so nice and very helpful. I spoke to Manka and Chris and they helped me a lot. Very patience and they will make time for you and work with you. I would recommend this to anyone whose having a hard time paying their debt. Also they will help you get away of stress. God bless everyone. THANK YOU.
Reviewed Dec. 15, 2017
My experience has been very positive under the circumstances. During a very difficult and challenging period the NDR staff have been extremely courteous, straightforward and professional. In addition they have made clear their requirements and updated me in timely fashion as things have progressed. This has been my experience thus far.
Reviewed Dec. 15, 2017
I spoke with Kelli ** regarding signing up with National Debt Relief. I found her to be very friendly and intelligent. She answered all my questions and helped me with things I didn't understand. So far everything is running smoothly. It's only been 4 days since I agreed to sign up with NDR. So far I'm very impressed with their professional attitude.
Reviewed Dec. 15, 2017
My income to debt ratio equation changed drastically when I retired and my income was cut to about 45% of what it was. I had to do something so I called National Debt Relief to find out about their program. My negotiator explained pieces of the program that I didn't realize were going to fall into place later on, rather than immediately. But as far as that goes, he did fine. So I signed up with the program where National Debt negotiates the settlement of the accounts for less than half, then I pay them a base amount to negotiate with.
So far, they have settled two of my debts out of the seven accounts that I put in there and it's not even been a year yet. I don't know if the plan is to wait until there's enough money in my account to negotiate one specific debt or not but I was getting called all the time. I told people that I'm under a debt consolidation program and I had several companies tell me that they don't work with National Debt Relief. They also said that if I'm going through them, I'm going to lose and get turned over to the collection. I'll see about that. I understand that they're trying to collect a debt but it seemed to me that National Debt Relief wasn't contacting the creditors because they told me that no one has called them. National Debt Relief was supposed to have 180 days to contact the creditors and I was getting called by my creditors after that 180 days. But the calls have pretty much stopped now.
Overall, the math is good and the numbers don't lie. It's just that the process of getting there is rather long and there's nothing you can do about it unless you ever reshuffle the dice and you are left with a bunch of money. Then you can pay everything off. Also, from an outside view, the program looks like a good deal on the surface. But you have to be prepared for the aftermath or the second and third order effects of not paying your bill on time. You’re going to get phone call, after phone call, after phone call. Creditors are going to threaten you and they will want you to pay no matter what. They don’t want to hear about missing paychecks or whatever and if you cannot answer the phone, they’re still going to leave messages and they’re going to continue to call.
National Debt Relief needs to look at how they are communicating with their customers, too. After only a month into the program, I was getting emails asking me to take their satisfaction survey. Then National Debt Relief was very silent on how they are doing on my account. While they made payment and it is in the account, it would be a good idea to call and give some peace of mind to their customers. They should let the customers know that they have contacted the creditors because they try to make it look like that National Debt Relief isn't doing its job.
Reviewed Dec. 15, 2017
We had too much debt. National Debt Relief had a very simple program, and we got them for both settlement and consolidation. The reps went through our questions and they were very upfront. Everything was completely transparent and the experience was great. They don’t just reconstruct. They negotiate a payoff and it was very streamlined. They provided a single payment and then they would help with the cards and with everything as far as getting them paid off. We’re maybe six months far into the program and we’re still making payments at this point, but we’re doing a pretty good. We have control over finances. I like National Debt Relief and I would tell my friends to look into it.
Reviewed Dec. 15, 2017
Everything has been great with National Debt Relief. They asked me what my budget was for each month and they really worked with me to get me on something that’s affordable while resolving all the issues that I had. I pay monthly into an account and then they can make bills based on that. I have more than half of the debt already settled. Getting rid of my credit card is a nice feeling.
Reviewed Dec. 15, 2017
I was going to get another house based on the increased value of the house to pay off all our debt. The game plan was I was going to use Home Depot or Lowe's cards to buy the materials to fix up my house. Well, my plan didn't work because I wound up borrowing too much money. And by the time the house was picked up, nobody would loan me money with a lower interest rate. I really put myself in a bad position where I was faced with decades of interests and I didn't see how I could get out of this hell. I hooked up with an NDR rep, Mark, and he told me that we could do a consolidation loan and we were still going to pay the principal and some of the interest instead of trying to pay all the interest and generally ripping people off. Basically, Mark said, "We're going to be able to cut your debt in half and stop the interest and you'll be able to pay it off in about five or six years." He also said to go and look at their rating with the Better Business Bureau.
If you check with the Better Business Bureau, all of the debt consolidation companies have good ratings and there are horrible comments all over the place online about how these debt consolidation companies ripped them off. It makes people not trust companies like NDR, but NDR seems like they are legit. They had an A-plus rating and then I called around and researched it, and people had just things to say about National Debt Relief and that they were able to do what Mark said they could do. Mark is really good at what he does.
NDR was able to convince the people I owed money to stop tacking on all that interest. They did a really good job. My wife went with the program too because I used both of our credit lines to renovate the house. So in the end, I'm paying the amount that I borrowed and I'm not ripping off the creditors. I'm keeping my word. It's just that getting all in one because if I try to pay out all the interest they want, I'll be making payment for the rest of my life and this is not feasible. I'm not almost done with the program and there are a couple of big ones that I really owe a lot of money and NDR can really negotiate to get those stuff down to about half. If they can even come close to what they said, I'm going to be a really happy guy because it's going to make it possible to responsibly pay my bills. I think most people don't want to declare bankruptcy. They don't want to not pay their bill. I would recommend NDR.
Reviewed Dec. 15, 2017
National Debt Relief helped me out. I was in a bind due to a court case I’ve undergone. I put my lawyer fees into my credit cards and at the end of it, my lawyer bill was $210,000. I couldn't keep off of the payments on my credits cards. That's why I called National Debt Relief. My wife told me to go with them. She said they have good service and good reviews on Better Business Bureau. And it was a really good experience that we had with their negotiator. He was really helpful and he explained everything right on to the wire for me, how things were going to work and how long it would take. The enrollment took about a week. And after I put my signature on them, my wife decided to put her credit cards in too.
So we’re currently working with them and I wish they were a bit faster about contacting the creditors. I'm still getting calls from Bank of America, for they were the last ones I put in those. So, I understand. But other than that, I've been really happy with the help that they've given me. They’re helping me get out of debt and it also helps to know that everything's under control. I really appreciate the work that they do for me. I've already referred them to a couple of my friends.
Reviewed Dec. 15, 2017
I'm getting a lot of my debt resolve and then get my credit score up. National Debt Relief is doing the work, where the other ones, I see as a scam and they will say, "Oh, well, just monitored our..." stuff like that. They mean work, work, work to bring down my debt. I would pay so much and so much of it goes to pay the debt, so much goes for negotiation fees and all. First I have to talk to them and tell them all my debtors and how much was own each. And then once they get done, they said, well, I am qualified for a program that they were talking about before each month, I would put in and each month they would pay these debts once they get into the settlement of less than half or almost to a third of what the debt is.The program has been working because I have seen the increase in my credit score gradually as it goes up.
The negotiator called and if I had a question and I didn't understand some, they've explained it to me on a get-go. He also told me about all of them saying on what predicament I got myself into because of the boys from my ex-wife. NDR set up a thing where they would automatically take out of my account each month and they would pay on the debts and then also set me up with a site on the internet to where I could follow the progress. The negotiation fees and stuff like that are more than what is actually going out to the debtors and I thought it would be like 50/50 ratio. The worst about like 70/30 or 75/25. That was the only bad thing about it. NDR helped me get to where I can get my bills under control and stuff like that and be able to move into a bigger house here at the end of the month. Everything has been really good. It’s been helpful.
Reviewed Dec. 14, 2017
They were very pleasant to work with and good about following up. They answered all my questions and were very professional. I would recommend them to anyone who is over their head in debt and needs help getting caught back up like me. Be proactive and give them a call today.
Reviewed Dec. 14, 2017
They were very polite and helpful and explained all of my possibilities thoroughly. They did not make me feel like I was beneath them for having credit issues. They treated me as an intelligent person and provided me with plenty of options to ask any questions I might need.
Reviewed Dec. 14, 2017
I was so stressed out with all these payments. Andrew explain to me step by step how the program works. It was the right thing for me and when I mean step by step he truly explain step-by-step. Thank you so much Andrew.
Reviewed Dec. 14, 2017
So far my experience has been fairly well. Just getting started with the early process. Still somewhat nervous but the staff has been very reassuring. They contacted me to let me know they have my back and they are available anytime to assist me with questions I may have.
Reviewed Dec. 14, 2017
Joshua and the debt relief team did a great job explaining and assisting me with my financial needs! They were very thorough and stopped for questions along the way and made sure I understood what was going on now and in the future with the program! Thank you very much!
Reviewed Dec. 14, 2017
The customer service representative that narrated the welcome call read a little fast and sometimes was hard to understand. However she was very customer friendly and answered all my questions and concerns. She was very knowledgeable with regards to the information. I like that the customer service number was provided several times.
Reviewed Dec. 14, 2017
Debt analysis solutions done in a matter of minutes! Explained in detail in what to do next, great service. I am finally in the road to being debt free in a matter of just few years from now. Thank you!
Reviewed Dec. 14, 2017
Customer service has been above and beyond. You have been very flexible in working with me on my budget. Communication and follow ups are always top notch. When I sent a request in, I get an immediate follow up email stating request received and then a follow up on the type of resolution required. Thank you very much!
Reviewed Dec. 14, 2017
Good service and nice information about my credit status. They do excellent job. Thank you for help me in my situacion. Know I can sleep because I have a solution for my problem. My sister in law she was the one talk to me about this company and they are really good. Thank you.
Reviewed Dec. 14, 2017
All my questions was answered accurately. I’m looking forward to seeing how good this goes for me then I will be able to make a full judgement but so far everything has been good... They call back when needed, answers all questions accurately and go over everything with you accurately as well.
Reviewed Dec. 14, 2017
My experience so far has been very positive. They were very quick to give me a doable plan to take back control of my debt. I feel confident that with National Debt Relief's help, I will be debt-free after 4 years. This has been a good learning lesson for me.
Reviewed Dec. 14, 2017
If I had to critique NDR, I would only say that the deposits for eliminating my debts is very high for my budget. I do understand that the more I can pay, the faster my debts are cleared. Also, the percentage of fees that NDR charges is high as well. I have had to get my deposits reduced by half in order to survive and that is still a struggle. After all, I overspent trying to start a business and a lot of my debtors sent me the reduced amounts for payoff before NDR ever contacted me about possible settlements. I do appreciate what NDR does, but the fees and deposits are too high to be very satisfied with.
Reviewed Dec. 14, 2017
I was shocked they were able to resolve one of my larger debts so quickly!! They are great folks to work with!! Communication is great. They are always ready to speak with me when I have concerns. My account is readily available for me to view. I’m excited to see how quickly my debts are resolved!!!
Reviewed Dec. 14, 2017
Joshua was fantastic walking me through the potential process (if we decided to move forward), he answered all questions quickly and confidently, and he provided great solutions to potential issues without hesitation. The application process, though lengthy, was very smooth. The approval process went through without a hitch. The finalization of the agreement was also easy to understand. The welcome call came when it was supposed to and the rep was very friendly and positive. The whole process was so thorough, I didn't have any questions, but felt confident in our decision.
Reviewed Dec. 14, 2017
Great experience so far. Everyone always listens and makes payments and schedules work for me instead of the other way around!! So far I am very pleased with all the staff members that I have talked to and had interactions with either by email or over the phone.
Reviewed Dec. 14, 2017
The staff was very professional. They explained the program effectively. They answered all our questions. Dealing with the staff was a good experience. The application process was easy. The signing of the contract was explained and easy to follow. I would gladly recommend National Debt Relief to my family and friends.
Reviewed Dec. 14, 2017
So far the representatives made me feel welcome and willing to help me out based on my current financial situation because times of hardship, being a single parent and paying bills aside has become a burden on my credit. Yet my priority is my daughter and I want to secure her future with being in any debt.
Reviewed Dec. 14, 2017
I was really happy with the service I was given and the feeling I got when they told me they were able to help me in my financial situation. I only wish I could’ve done it sooner, I am looking forward to the end of the program to see where I sit. I would definitely recommend it to anyone!
Reviewed Dec. 14, 2017
I was totally lost, hence the amount of debt I had and the horrible credit score; but the representative I received to help through the application process was amazing and put my mind at ease. This will be a process but definitely one I am glad to take with this company.
Reviewed Dec. 14, 2017
Crystal ** has excellent communication skills and was available when I needed to talk to her while dealing with my work schedule. She went above and beyond what I was expecting. She also explained everything in the contract very well so that I was completely comfortable with what I was signing.
Reviewed Dec. 14, 2017
This is my first time doing anything like this. Both people I spoke to ensured me that there will be success. I felt very comfortable with every step of this initial process and I am confident they will do everything within their power to help me become debt free.
Reviewed Dec. 14, 2017
From my initial call to the completion of the paperwork it was an extremely positive experience. Clinton ** was professional and knowledgeable and I feel that I have made the right choice in choosing your company. I would recommend this to a friend.
Reviewed Dec. 14, 2017
So far I'm very excited with National Debt Relief. Today I received my 1st offer for 1 of my creditors and I'm super happy that I'm started to see something positive of my debt. National Debt Relief help me to be stress free and can't wait to see my final results.
Reviewed Dec. 14, 2017
I like how they are very helpful and know how to relay the information where it is easy to understand. They have great resources to establish the right credit relief we are looking for. Also they help in getting you legal service just in case it is needed.
Reviewed Dec. 14, 2017
My experience with National Debt Relief has so far been great. The person who signed me up Percilla was informative. She gave me all the information needed to understand what I am getting into. The welcome call person Monica was also thorough in explaining who to contact and what I am entitled to.
Reviewed Dec. 14, 2017
They were easy to work with and they are doing the complicated task that I am unable to do. They went over everything with promptly and sent the information to me promptly. They worked with my debtors quicker than I thought would happen. Very pleased with the progress.
Reviewed Dec. 14, 2017
So far I am very pleased with what they did for me with releasing me the stress for the c.cards debt. I will recommend anyone struggling with debt. They been very helpful and I am considering them as very trusted company to work with.
Reviewed Dec. 14, 2017
It's been 7 months, and have already had 2 of 5 settlements. Very REFRESHING! In this dog eat dog world Nobody says, "I want to be in debt!!" NDR is helping me get my life back. I'm almost there, can see the end and am SO HAPPY!! No more debt ever.
Reviewed Dec. 14, 2017
Everyone was absolutely amazing in helping us get started with fixing our credit. All parties were informative, patient, and all around great! There was no judging, or scolding of any kind. We are looking forward to working with your company, National Debt Relief!
Reviewed Dec. 14, 2017
At first, I was frustrated with how long the process was taking. But when I expressed my concerns to customer service they quickly helped me out and have been working diligently on my account ever since. I highly recommend them.
Reviewed Dec. 14, 2017
National Debt Relief has been so helpful and are always willing to answer all the questions I have. They made the process very easy to get started and REALLY listened to the problem I had. Would recommend to anyone who has debt and wants to get rid of it.
Reviewed Dec. 14, 2017
I'm in the very beginning of my journey to becoming debt-free and I just wanted to express my gratitude to National Debt Relief for giving me the confidence and making me feel comfortable during the onboarding process. They will get the last star from me as soon as I am debt-free in 2 years or less. Thank you!
Reviewed Dec. 14, 2017
NDR has helped settle my bills, and save money and be able to be a bit stress free in that area! Yes it affects our credit but it was going to be affected anyways with me not making my payments. Soon my credit shall be restored and fresh start to that credit increase!
Reviewed Dec. 14, 2017
I have my first debt out of a few to be settled this month. I feel a little relieved, I am one step closer to becoming debt free. The amount was a huge savings from what I owed, so thank you NDR for supporting me and negotiating on my behalf.
Reviewed Dec. 14, 2017
Very thorough, polite, respectful and professional. Dwane ** helped me out tremendously. He's a very professional and helpful employee. They have given me hope to be free from collectors blowing up my phone on a daily basis. They have also shown me that there is, in fact, a light at the end of the tunnel.
Reviewed Dec. 14, 2017
Very informational on the NDR program. He answered all my questions. Followed through with everything I asked him about. Just started the plan so can't give any real additional feedback about service or outcome of the program yet.
Reviewed Dec. 14, 2017
They are a very good company, they really delivery they promise. Making life really easy, helping me get out debt, they also have a very good support people very polite and helpful. Thank you very much National Debt Relief and their crew.
Reviewed Dec. 14, 2017
My experience has been excellent. They have handled everything my debtors have thrown their way and have settled 95% of my debt. I would recommend them to any and everyone. They have save me so much headache in resolving my debt issues. Thank You So Much National Debt Relief and have a wonderful holiday season!
Reviewed Dec. 14, 2017
Everyone has been pleasant and knowledgeable. Best price and most professional debt relief company in my opinion. Someone wasn't able to stay in contact with me but someone else picked up the ball. Never judging or making me feel harassed. Thanks.
Reviewed Dec. 14, 2017
My experience with these guys is amazing. Nothing short of that. They always keep you in the loop of everything that happens. There's no nagging or constant calling from these guys. They allow you to be stress free from all the debt collectors and enjoy the process of them helping you. Couldn't ask for a better company to help. They are awesome! Definitely would recommend to anyone.
Reviewed Dec. 14, 2017
Very informative and explanations were very easy to understand. Time frame of response very quick. Very prompt with phone calls and emails. A very pleasant experience for a very unpleasant situation. Nobody wants to share money issues, but thank you for being there.
Reviewed Dec. 14, 2017
Nadirah is fantastic! She is lightning fast with replies to email... very understanding and knows all the ins and outs of her business! I have forgotten the name of my welcoming caller however, he was very patience with me as I was able to take his call on my lunch break and answered all of my questions... he too knows his business!!!
Reviewed Dec. 14, 2017
Dairy and Andrew have been amazing throughout this process. Thank you both very much for your listening ears and I value your patience of explaining everything in details. it tells of your company. Dairy, thanks very much for your prompt response. I find your soft voice and courtesy very reassuring and calming to clients.
Reviewed Dec. 14, 2017
National Debt Relief is doing a very good job of paying off my debts with the amount of money I have available. I had lots of debt after my wife died. She had debts. I paid her debts off by putting them on my credit card accounts. Then I was having a hard time paying off both of our debts. Thank you National Debt Relief!
Reviewed Dec. 14, 2017
Good experience, nice, very helpful, I felt very at ease. The customer service representative made feel like they really wanted to help me fix my debt. I was asked a lot of questions. The representative was very knowledgeable, very pleasant. When I got off the phone I felt relieved that I was going to fix my debt problem. I'm glad I made the call. Best experience I had.
Reviewed Dec. 14, 2017
I enjoyed the great service received from my first question to the welcome call. All information was explained fully and when asking questions they thoroughly ensured you understand everything. I appreciate a company that ensures their clients are happy and feel comfortable.
Reviewed Dec. 14, 2017
I am very hopeful about getting out from under this mountain of debt. I feel everything was explained fairly well. Hopefully I won't have too much trouble getting through this. I am very nervous about all of this, but very hopeful. Thanks for holding my hand during this trying time.
Reviewed Dec. 14, 2017
Customer service was outstanding. They made sure that I understood the offer before proceeding with the next step. They answered all of my questions thoroughly and professionally. Highly recommended to anyone looking to get on the track to becoming debt free.
Reviewed Dec. 14, 2017
We began working with National Debt Relief in August of this year (2017), and have been very pleased throughout. We were especially happy to learn yesterday that, after only four months, they have achieved the first settlement with one of our creditors, with an excellent savings for us. In two months, the first big weight will have been removed! Their customer service staff have been very knowledgeable and helpful. I am so thankful to have them in our corner!
Reviewed Dec. 14, 2017
The help we received was wonderful. Everyone I spoke to answered all of my questions promptly. They were very nice and professional. The whole process was real smooth. We are glad and feel some relief. We look forward to becoming debt free! Thank you!
Reviewed Dec. 14, 2017
They were very helpful in answering my questions and guiding me through what needed to be done. Don’t feel alone or like a failure anymore. Enough contact information and feeling welcome to the company and that I am more than just a number or payment but a person.
Reviewed Dec. 14, 2017
I am relieved I will be out of debt sooner. Andrew was very helpful. I'm not computer savvy. Andrew walked it through very patiently. The next man Saloman was very helpful. The program is going to be a relieve on my mind. I can pay off the credit union bills that are not covered.
Reviewed Dec. 14, 2017
Easy to apply but a lot of paperwork after. Excellent customer service. Those without computer may have trouble. Wasn't able to talk on cell and look at documents on cell at first. Then pulled up email and they called me and it worked.
Reviewed Dec. 14, 2017
Since l was in the program in order to make my financial problem better NDR do the best they can and try to accommodate my situation. Several times l miss payment and told them l am still struggling and they are not hard to talk to and they adjust my next payment. This is an organization who takes care of their customer the best they can. They have a lot of patience either way. Glad to be in the program.
Reviewed Dec. 14, 2017
Was a pleasure talked to Angel ** for introduce me to this awesome program. Thank you for helping me with my struggle with all my credit cards. I had a great experience with National Debt Relief. I'm looking forward to be debt free. Thank you!
Reviewed Dec. 14, 2017
I want to learn more about how to handle my debt. I filled out a short form online. Then quickly received a call. I was never about the this process but the representative talked me through the process. The representative was very friendly and answered all my questions.
Reviewed Dec. 14, 2017
I was happy with how everything was explained to me on the program. It was explained in clear, understandable, and easy to decipher language, and there was clarification regarding things that I had not understood before. The representative spoke in a pace that wasn't too slow or too fast for me to keep up with, even while handling my infant son, and with my 9 year old daughter playing the TV in the background.
Reviewed Dec. 14, 2017
I was so depressed under all the debt I have. I feel lighter every time I get an offer. I have been impressed with the professional customer service I have gotten anytime I have a question. I wish I could send more cash to get through the program faster but with National Debt Relief I do not feel alone.
Reviewed Dec. 14, 2017
Very professional, cordial, and patient. I found all 3 persons who called me to be very helpful and willing to answer all questions. Each person was pleasant and friendly. I found this stressful-type of business put me at ease. I was pleasantly surprised at how confident all staff made me feel.
Reviewed Dec. 14, 2017
I am a new client and found interest in this program. Hoping everything goes well and I become debt free with this awesome staff support and program. Thank you support and consistent guidance in helping me step by step to becoming debt free especially during these hardships in my life.
Reviewed Dec. 14, 2017
I needed to consolidate my debt. I had gone to several other people and they denied my application because the income-to-credit wasn’t good. I had been to the Better Business Bureau and National Debt Relief used to have a good standing with them. I checked them out online, and I enrolled over the phone. Their reps were very helpful and very informative. If I had questions, I could call back. All the people that I spoke to seemed very knowledgeable and patient. So far, the one bill has been paid off, and they’re starting on another already. It makes me feel good, but I hate to come to terms with myself as not being a very, very, very strong person when it comes to money.
I only have two credit cards but because my bills are so high and I’ve worked on some of them myself, there are bills that NDR cannot help me with. They can’t help me with my telephone bills, cell phone bills, and all of the little vices that I have. I have to be strong enough to manage those myself. And then you have the day-to-day things that you have to do. I don’t make that much money. I’m considered to have a decent retirement income, but unfortunately, I am not one of those people who also collect social security. So, I reached out to National Debt because my bills were just overwhelming. And I would never have been able to manage it without NDR. Overall, I had a good experience and I would recommend them.
Reviewed Dec. 14, 2017
I'm happy with the direction I was going with NDR except for the time they tried to wheel me into Liberty and get a loan at 20% instead of just doing what we'd been doing. They told me that instead of taking the payment from my checks every two weeks, it will come from Liberty. However, that would have had me paying them for three years instead of two. I'd also have to pay more every few weeks and I was going to end up paying interest to Liberty. They did it right away and when I told them that I didn't want to do that, they told me that it was too late so I was upset. I was also upset when I found out that they were partner companies. They acted like it was a great deal for me and that I would be debt free in less time. They wanted me to jump through hoops to stop it and it became a huge problem. But once I talked to a couple of managers, they also figured out that it was bad. Everything else has been good.
Reviewed Dec. 14, 2017
I got sick and I couldn't afford to work anymore and I couldn't afford to pay my bills. I spoke to the companies asking them to lower my interest rate but it was difficult to speak with them. They were not willing to work with me and help me a little, even though I was trying to explain to them my situation. That was the reason why I decided to consolidate my debts. I called National Debt Relief and I spoke with one of the girls who did everything on the same day. Her name is Sophia, and she was really nice. Because of speaking with her, it gave me the encouragement that I should do it. She explained everything to me and I was able to understand what she was saying.
Being completely enrolled took a while because I had to wait for the package to come so that I could sign it. As soon as I got the package, looked it over and signed it, I sent it back to National Debt Relief and then they called me and we put things together. I give them the bills that I want them consolidated, and they give me a figure to pay monthly. So far it's working fine. They've completed two accounts and at present, they're doing two more. They're doing a great job for me and it's been a lot of stress relief.
Reviewed Dec. 14, 2017
Everything seems to be going okay with National Debt Relief. Enrollment took a little time, but I've got more time than I got money. They were very helpful in giving me information and cluing me in on what to do. They also keep me up-to-date on things and if I've got a question, I just call them and they let me know what's going on. Being with them has relieved some stress, and I know it's going to get better. I'll tell friends that they're very well qualified to do what they say they're going to do.
Reviewed Dec. 14, 2017
My experience with NDR was wonderful. I had too much debt and NDR was in the Better Business Bureau so I went with them. All I did was give them my information and they were able to take care and pull everything up. Their program helped my credit score go up and it's a great program for people. The negotiator was excellent. He answered every question, was polite in finding all the answers that I needed and helped me out in every way. They worked with me according to what I could do. People should give NDR a chance for getting out of debt since they're great. They have different options and they’re willing to work with people.
Reviewed Dec. 13, 2017
I have to say From beginning with just inquiries they have been outstanding. They explained exactly the way things will go, what impact it will have, when to expect, what is next. I am thus far 100% happy with the services they have and are providing for me. Reluctant at first, I am happy and confident this was the way to go for me.
Reviewed Dec. 13, 2017
To be honest I can't rave about the company but I do believe they are doing a great job at helping us (consumers) get rid of debt... It is after all mostly our fault we are in this predicament to begin with. The process has been pretty smooth thus far and we have 2 debts out of 6 that are in a settlement agreement which is wonderful news. I do however feel that the fees and commission for the resolved debt are a little drastic but understandable that NDR and its employees need to get paid as well. I'm hoping we can get our debt resolved in the 3 years quoted to us... God willing that will be a glorious day!
Reviewed Dec. 13, 2017
Patience!! Very friendly and made everything clear!! Did not have any problem or attitude re-explaining things to me. He also reassured me to call any time I need help with things I don't understand. He also gave me a number to give to my creditors if they need to call you.
Reviewed Dec. 13, 2017
Everyone l spoke with was extremely knowledgeable, polite and helpful. They answered all my questions and addressed my concerns giving me confidence and courage to take the next step in my debt recovery. I spoke with several different representatives and each one gave the same information and was very willing to make sure l received the help needed. So far this organization is very impressive.
Reviewed Dec. 13, 2017
Everyone was so pleasant and knowledgeable. They were able to answer my questions and give me comfort that all was well. If anyone was to ask me I would recommend National Debt Relief. This gives me comfort knowing that I made the right decisions about my financial status.
Reviewed Dec. 13, 2017
It is easy to ignore debt issues but when you are able to get the type of help you all provide it makes you wonder why we would have taken so long. Walking me through the steps and seeing the difference you all make is comforting. Thank you for all your help!
Reviewed Dec. 13, 2017
I could not be happier! I am impressed every time I make contact with NDR. I’m treated with professionalism and kindness each and every time. In just 1 year they have settled 3 accounts for me. They made contact with all accounts early on so I have only received 2 debt collector calls. I’m so grateful I chose NDR!!!
Reviewed Dec. 13, 2017
I can honestly say I have never dealt with a better company than National Debt Relief. Every associate I have talked to has been considerate of this difficult time in my life and have treated me with the utmost respect and concern. They are helping me to turn my financial nightmare into a life that is going to be debt free. No words can express my gratitude.
Reviewed Dec. 13, 2017
They took the time to answer all our questions and made sure we understood everything. It's stressful enough being in debt and to have people explain every step and help us to get on the right path to a debt free life has made the process feel less stressful.
Reviewed Dec. 13, 2017
I'm so happy with their service. Customer service is top notch, and they get things done quickly and hassle free. This is the best choice I've made to become debt free, good thing I did not wait long after my credit problem began to join this program.
Reviewed Dec. 13, 2017
Excellent customer service! Answered all of my questions in detail and timely manner. Would definitely recommend my family member's and friends who are going through a hardship financially wise to call. I'm very pleased with the service I've had from the times I have called and received calls. Thank you for all the help and great service!
Reviewed Dec. 13, 2017
I was scared at first but Alex made me feel good about the program. So I'm counting on you to help me thru this. I have been pushed around a lot. Please don't let me down in this. I really need the help. Thank you in advance for the help. I'm counting on you.
Reviewed Dec. 13, 2017
Everything was explained to me in a way I could easily understand. Hopefully this program works for me. It seems pretty straightforward. I’m glad I made the call and actually talked to Chris. Everyone I spoke to was very helpful and straightforward.
Reviewed Dec. 13, 2017
Too many phone calls and emails, results are ok and you do not have a personal contact although I was assured I will have a contact person. The representative was very responsive before I joined. Never thereafter I signed even when asked by name.
Reviewed Dec. 13, 2017
Excellent Service. I am glad I contacted for assistance. The support has been great so far. Everything was explained to me in details and I understand what the road ahead is going to look like. The team that contacted me were very respectful and professional.
Reviewed Dec. 13, 2017
I was very pleased with the customer service that I received from my debt specialist Nathan **. He worked with me over a period of several weeks while I was traveling and experiencing phone issues to ensure I could get enrolled in a program to help me eliminate the debt I have built up.
Reviewed Dec. 13, 2017
The two ladies I’ve talked to so far have been great. Nikki was very patient and understanding of my skepticism and hesitation. She explained everything clearly and thoroughly. I sensed her care and concern given the negative experience I had with Freedom Debt Relief. Tiana was very professional and quick to the point.
Reviewed Dec. 13, 2017
Very efficient and knowledgeable. They have great resources to help with my Credit Card debt and my individualized plan to pay it off in a timely manner. Phone friendly and emails are quick to arrive. Legal signatures are fast and easy to understand all documents sent.
Reviewed Dec. 13, 2017
The representative was very knowledgeable and explained the program in very understandable terms. He also helped every step of the way in getting approved. Anytime I had a question he responded promptly and in great detail sufficient for me to understand. He was attentive to the details of my specific circumstances.
Reviewed Dec. 13, 2017
All representatives are amazing. Very kind and respectful to me on phone. They never made me feel less of a person during this situation. The process has been very fast on getting started and all emails received quickly. I would recommend this program to my friends and family.
Reviewed Dec. 13, 2017
My debt will decrease $19000 after the program is complete. They combined several creditors to one payment a month which was a lot lower than me paying them individually. You will also be backed by there on personal attorneys. NDR are very personal and make sure you are satisfied with the program.
Reviewed Dec. 13, 2017
Everyone that I talked to helped me understand what exactly is going to happen and how we are going to be able to resolve my debts. They did a wonderful job and recommend to anyone in need of financial help.
Reviewed Dec. 13, 2017
The employee was very helpful, and informative. She listened very well and answered any questions. Made sure I understood everything she explained before moving on to the next step. The welcome call was also very understandable and explained everything very clearly. It was a very nice experience.
Reviewed Dec. 13, 2017
A very friendly experience. I'm currently dealing with Randel **. I am very happy and pleased that they are able to help me with my finances. I have gotten myself into a bad financial situation but National Debt Relief was right there to assist me with my finances. I would highly recommend them to a friend.
Reviewed Dec. 13, 2017
My Debt Specialist, Sara is AWESOME! Sara is very professional and full of knowledge. She was very empathic with my situation, helped guide me in my decision making of becoming debt free. I was equally satisfied with Monica, who completed my welcome call.
Reviewed Dec. 13, 2017
The people were very friendly and helpful and knew exactly what I needed. Highly recommended. They set up a plan that suited me perfectly. They are easy to communicate with and you don't wait on hold forever when you have to call customer service.
UPDATE 10/03/2018: Working with National Debt Relief has impacted my life positively and now I'm getting fewer collection calls, which is a good thing. Also, three of my debts have been settled and I'm about a quarter of the way on the program. I like the way their staff negotiate with the companies and they seem knowledgeable as well. The payment plan has been working great for me, too.
Reviewed Dec. 13, 2017
In the process of enrolling in the program and as far as this process has gone, Eric ** has been very thorough with the information that has to be given. However, it is overwhelming with all of the information that needs to be absorbed. Eric did walk me through the application and was terrific and very patient answering all of my questions and fears of this process. I gave this 5 stars as far as I have gone but it is early in the process.
Reviewed Dec. 13, 2017
I would like to acknowledge your customer service representative Ebony--what an asset to have in your team! Anyone going through debt issues would be blessed to have Ebony assisting them on the other end of the line. She was calm, well-versed in your policies and most importantly, kind. Thank you, Ebony!
Reviewed Dec. 13, 2017
Fantastic customer service, and a very straightforward and clean program. Both of the representatives I worked with (Meisha & Jonathan) were so amazing I was blown away. They were very helpful, patient, kind, clear, professional, and super easy to work with.
Reviewed Dec. 13, 2017
Very knowledgeable and helpful right from the first phone call. They have a willingness to work with me and help me through a potentially stressful process. They answered all my questions and reassured me that I was in their best interest.
Reviewed Dec. 13, 2017
I want to thank everyone for help where I felt I couldnt get help. Thank you so much!!! This help so much. Very proud that I came to you and you guys really know how to get things done. I will recommend you to everyone I know!!!
Reviewed Dec. 13, 2017
National Debt Relief has the best staff associates. They have made the greatest impact in my life. They have helped me take control of my finances and debt. I would recommend National Debt Relief to anyone looking to pay off your debt. They have excellent communication via phone and email. If you need them for anything they are truly there for you.
Reviewed Dec. 13, 2017
You have made it so easy, I cannot tell you how relieved I am to have you on my side. You make it easy to accept my settlement offers. You have already resolved 3 of my many accounts. I am very pleased with your company and the service help that you offer. Thank you again.
Reviewed Dec. 13, 2017
I'm absolutely grateful to the National Debt Relief team. It's been a amazing relief. Im grateful for the speedy attention in resolving my debts. I didn't think they would resolved so quickly. I totally recommend National Debt Relief to friends and family.
Reviewed Dec. 13, 2017
Adrian was such a great help. He had patience and understanding. He was very professional and had great knowledge in explaining how he could help my family. From beginning to contract signing it was a fast and efficient process that I appreciated. Mahalo Adrian keep up the good job!!
Reviewed Dec. 13, 2017
I really think National Debt is helping me settle my debt with a great outcome. Every time that I have spoken to a representative. They have been very helpful and knowledgeable. I have done my research to getting the best team to assist with my debt.
Reviewed Dec. 13, 2017
Thanks to National Debt Relief, I am on my way to financial freedom. I am so satisfied with the help I am receiving to get debt paid. They are attentive, organized and they go above and beyond to see that an individual’s needs are met. I cannot thank them enough!
Reviewed Dec. 13, 2017
So far we're very pleased with the professionalism exhibited during our enrollment and the welcome aboard process. Both Jose and Paul were excellent at explaining the program and answering all of our current questions. We're extremely impressed with how well the program is organized. We also like the online account to view our progress through the settlement of each of the creditor accounts. We only wish our credit union had counseled us and suggested debt consolidation when they pointed out that our debt to income ratio was too high to apply for any additional credit. My wife and I thank you for helping us get back on a positive track to get out of debt.
Updated 03/23/18: We have resolved our first creditor and are very pleased with the amount NDR negotiated to close this account out. We're on to resolving our next creditor. If a company like NDR didn't exist, then our only option would have been to declare bankruptcy! Thank you NDR for giving us another and better option!
Reviewed Dec. 13, 2017
It was the best decision that I ever made, thank for all your help and I would recommend your program to my friends and family, the people that help me with the process really work with me to get the best deal. Thank you.
Reviewed Dec. 13, 2017
So far (we just got enrolled, but we took a week of carefully studying NDR and our situation first), we're very impressed with NDR. When I thought about calling, I expected someone to quickly take down my contact info, then to have to sort through haranguing emails and phone calls to try to figure out if this would work for us. I called anyway. And I was wrong. The first person I spoke with worked with us as we weighed our options for a week. She was very helpful and knowledgeable. Right now, I don't see a significant downside to this agreement. Yes, our credit will be affected, but it was going down the drain anyway. Looks like we'll be free of our debts in a reasonable time and will be making payments to NDR that will be half of what our payments to our creditors will be.
Reviewed Dec. 13, 2017
Words cannot describe how helpful Esther was today. She was extremely helpful in describing how the program works and helping me understand everything. I had no idea I would feel this confident in enrolling. She deserves a raise, bonus, hug, or something. She went above and beyond today and words truly can't describe how grateful I am for her answering all of my questions and making me feel this confident in enrolling into the program. I look forward to being debt free and I owe a lot of it to both Esther and Curtis for making me feel so confident. If they are not reading this then please tell them I said THANK YOU!!
Reviewed Dec. 13, 2017
Toya ** has Great customer service! She Explained everything well. Toya ** was done in a timely manner. Understood everything that was explained to me. My emails were sent while on the phone. I just hope this experience will help me better my credit score and pay my bills off quickly.
Reviewed Dec. 13, 2017
I would have given five stars if it was not for the time that it took to get the last agreement. I am 5 (star) happy with the final debt settlement on my Capital 1; however, the prior agreement had been closed since 07/26/207. I actually recently reached out (via email) to ask if something was being done at all. I was charged $279 for Credit Control, $3 for phone fee, $60 for Customer Fee U, $51.61 for Customer Fee S1 and $30.40 for the Monthly Fee which came to a grand total of $424.01 deductions with no activity/payments/etc from 7/27/2017 to 01/12/2017 (And any pending deduction from today until 01/11/2017.). I guess my question would be why it took so long to get the final settlement but yet $424.01+ fees were still deducted during this same time frame.
Reviewed Dec. 13, 2017
Good service. They do what they say, call you and then follow up on it. I hope it be that way for the next three years because good service is hard to find. I really hope that it will. Work out for me real well.
Reviewed Dec. 13, 2017
Thank you to Sam ** for treating me with respect and a high level of professionalism without judging me for the extremely challenging and embarrassing financial situation I am currently in. He was extremely knowledgeable and supportive with answering questions regarding your debt relief program. He was extremely thorough in explaining the process and steps necessary for your organization to assist me in regaining a more stable financial status. Thank you to Sam and also the gentleman who I spoke with on the Welcome Call this afternoon. I can't thank you all enough for your support.
Reviewed Dec. 13, 2017
I just signed up for this program. My debt specialist Antoine ** was very professional and detailed in helping me understand the options and terms with this program. I've read lots of great reviews about these programs and I'm looking forward to getting back on my feet financially.
Reviewed Dec. 13, 2017
I just signed up in August. They have delivered everything they promised. If you do your part, they can do their part. They are also very helpful when an issue has come up with my payment. I am looking forward to having my debt erased so I don't have to worry about my credit anymore.
Reviewed Dec. 13, 2017
I had the pleasure of working with Carter, he was ABSOLUTELY AMAZING!!! I was skeptical about doing this and I'm glad that I have, I wouldn't be able to do this or have gone through with this if it wasn't for Carter and his wonderful customer service!
Reviewed Dec. 13, 2017
Very good customer service. Very informative, answered all questions, explained everything in detail. Felt very assured when call was complete. Overall excellent experience. Would definitely recommend to others. I am finally looking forward to getting out of debt. Can’t thank you enough.
Reviewed Dec. 13, 2017
Excellent service. Responds to questions quickly and with great responses. Always has my welfare in their plans. Keep me updated on all matters. Would highly recommend this company. Personable and professional staff. Explains everything clearly and in plain English. Thank you.
Reviewed Dec. 13, 2017
Everything was transparent and explained in detailed. My questions were answered and the alternatives to my situation were also weighed in the decision making process. The process was fast and relieving and I felt a great weight being lifted from my shoulders without judgment.
Reviewed Dec. 13, 2017
Travis the agent I was in contact with was very professional and explained all the details clearly. Quality control call I received afterwards explained exactly the same details, very professional. I would recommend NDR to anybody going through hard time paying off credit cards.
Reviewed Dec. 13, 2017
Explained the process well what their role is. Seems like a good program setup to get you out of debt much faster especially when experiencing a hardship. Great customer service. I'm still early in the program but so far couldn't be happier and hoping everything goes as smoothly as they have a record for it going.
Reviewed Dec. 13, 2017
National Debt Relief resolved another account and saved me hundreds of dollars. I received an email from National Debt Relief to verify and review a proposal on my account to resolve an account. I had to review it before submitting it in. The process was fast and easy.
Reviewed Dec. 13, 2017
Very knowledgeable and friendly people. Very patient, not pushy, answered all my questions. Always called when they said they would. Walk you through all the steps making sure you understand everything. I recommend these guys to anyone struggling with debt. Feels like a weight lifted already.
Reviewed Dec. 13, 2017
Everyone I spoke to today was very helpful and kind. They were thorough as well. Very excited to start this new journey and be able to turn my life around. And I am so grateful that they are able to help me.
Reviewed Dec. 13, 2017
The team of workers were able to explain and help me resolve my excess debt. I have been struggling and paying only interest and not getting anywhere. I feel this is the answer to my problems. It help me from having to go bankrupt, but resolve and pay off.
Reviewed Dec. 13, 2017
In Sept 2016 my husband and I owed $56,400 on credit cards and were going to be unable to pay on them and on our home mortgage, too. The NDR counselors were able to manage our income and debt in such a way that we were able to keep paying our home mortgage until we sold it in May of 2017. They have also negotiated with all the credit cards so that we will definitely be debt-free on or before the 48-month goal we set in the beginning.
There are not enough words to express our thanks for how NDR helped us avoid bankruptcy and foreclosure. Yes, our credit score has taken a hit, but every month, with every card settled, the score begins to rise again. The Customer Service Team has been with us every step of the way with answers to every upsetting letter and phone call we received. They gave us step by step instructions about what to expect and what do in every situation. If your back is against the wall -- call NDR.
Reviewed Dec. 13, 2017
We haven’t had a cost-of-living raise in 11 years at my job. I relied on credit cards to help me and my family get by. I’m a review person and I was hesitant at first because National Debt Relief had some bad reviews. However, I saw that the reviews got a little bit better. So we gave it a roll and the person that I spoke to really explained things. We were trying to look for a house and if we did this program, it wouldn’t benefit us. But we had so much debt, even though I am 100% on time with my payments. The only time I’ve missed payments on my credit cards was with this program now. But it also shows that it's going through a program too.
So far, National Debt Relief settled two of my accounts. I started in May and within the fourth month, they picked one and resolved it. Then within the following month, they settled another one. They’re going to be making the last payment to two cards next month. I still have six left, but they’re picking up a little bit faster than what I originally assumed.
I’m doing a little bit better since I’m paying only $300 versus paying almost $1000. Plus, they’ve already settled two for half of what I spent. I have 11 months left on my car because I’m adding an extra payment on that. My OneMain Financial account will be paid off in 13 months. Once those are paid off, I'll add more to my debt relief payment. I’m on a 36-month plan, but I’m one of those people who want to add a little bit more and get it to speed up a little bit. I feel good about the cost and it's less than I expected. I was expecting an outrageous amount. My debt was 14,000 and I'm already down to 10,000 so it's something I can afford. The communication with National Debt Relief is really good. They call me to get my approval or to let me know what’s going on. I also check my accounts, and if I had a question, they always responded and explained stuff thoroughly.
Reviewed Dec. 13, 2017
I will study in a medical school soon so I wanted to fix my credit. I got National Debt Relief's services after I looked them up online and saw that they had a lot of good reviews. The rep that I talked to was very informative. He told me all my options and went through everything in detail. I told him all the credit that I have accumulated and he told me what could be done. He then got all of my information, emailed me a quote on how much the settlement would be and everything got approved. And since then, I've been paying my monthly payments and everything's been going smoothly. They call me every two weeks to make sure everything's going well. Then, whenever I have a settlement, they let me know what's going on. I can access everything online on my account so I can keep up with everything. I've been able to manage my bills now and make timely payments. I've had an awesome experience with NDR and I would definitely recommend them.
Reviewed Dec. 13, 2017
I was behind debt and needed to get everything paid off. I called NDR and they were very responsive and said they would do that for me so I didn't look into any other company. They walked me through everything I needed to do. Talking with their negotiators have been perfect and I love the way the program works. It's beautiful and it's worth it. They informed me when I first thought that my credit was going down before it's going to come back up. And it's just what it’s doing. I still have one or two more things to clear up but I thank them for a wonderful service.
Reviewed Dec. 13, 2017
I went with NDR's debt consolidation program because I had too much credit card debt. They seemed to be the most accredited and had the best result when I searched online. Then, I simply talked to somebody, filled out the forms they've sent me and we started the program. It's been great ever since. At first, I had reservations because of all the scams I hear. But they did everything to make me feel very comfortable with it all. They worked with me on when my paydays fall and how much I was able to pay them monthly. Most of the interactions have been through email, which what I prefer as well, and I hear back from them within the day. Everything they’ve done has gone above and beyond what I expected but what impressed me the most was their ability to get things settled quickly. The cost seems reasonable as they get paid for what they do. So far, it's taken a lot of stress off of me. I'm happy and just waiting for the end result.
Reviewed Dec. 13, 2017
I had unsecured debt with three credit cards and I went with National Debt Relief since my wife had a successful resolution with them earlier. I got into a debt settlement program first, and then they work their process until eventually, it becomes debt consolidation. They went through my situation, my numbers, what my pertinent information was and all the stuff that I owed.
Two-thirds of our situation has been resolved, but there is still a missing piece so we're not 100% successful yet. I've been thinking about calling them and asking them what is going on with this last piece. It seems to have fallen into a limbo black hole and I'm not too sure what's going on. They haven't been as successful and it's the same company they settled with before. I haven't had a lot of success with understanding what they're doing. Up until that point, the service was phenomenal and it let me sleep better. But now, the anxiety is back up again because of the judgment that has been put on me to reduce the half and because of no support from NDR. Overall it's feasible to have them work on my behalf, but I'm not happy with the follow up with their final negotiations for my last debt.
Reviewed Dec. 12, 2017
Very thorough over the phone with efficient customer service personnel. Lady was very prompt and courteous and helpful and informative. Lady reassured my confidence in the human spirit that your company and your staff is willing to assist someone who is drowning in debt and making the financial struggle a little less intimidating.
Reviewed Dec. 12, 2017
I received great customer service. Everything was explained in detail and all my questions answered thoroughly. I feel well prepared for the program and confident in my decision to enroll. The process of enrollment was smooth and very efficient. Thank you!
Reviewed Dec. 12, 2017
They are making a real effort to help. They are understanding and made me feel comfortable. Super knowledgeable and could answer all my questions. I am happy to be working with them. Thanks again for all you're doing to help me and my family...
Reviewed Dec. 12, 2017
The process was fast & easy before and after I was approved. My credit card debt has been an issue for me for a while but immediately after I had completed the paper I felt a sense of relief. I would definitely recommend this program to my family, friends or anybody that needs help with their debt.
Reviewed Dec. 12, 2017
I have been very pleased with the sign up process and the communication with this company have been outstanding. They make it very easy to sign the agreements online and they get the confirmation immediately after you sign. The agents I spoke with seemed very knowledgeable about everything and walked me through the agreement step by step, line by line. I highly recommend this company to anyone looking to get out of debt.
Reviewed Dec. 12, 2017
My experience with National Debt Relief was very good. I think they explained real well and made it simple to understand and explain option well. I recommend anyone with debt problems to consider National Debt Relief or least talk to them. I glad I did.
Reviewed Dec. 12, 2017
Very friendly, explained very well, answered questions, very informative and patient, would recommend to all who need help saving on high interest debts, explained every aspect and wording of contract in an understandable language that the layperson is comfortable with.
Reviewed Dec. 12, 2017
The enrollment counselor was thorough and explained the process well. The welcome call counselor was very thorough as well. I think the legal support option is excellent. I will recommend National Debt Relief to my friends. I know I can pay off my debt with the assistance of National Debt Relief.
Reviewed Dec. 12, 2017
Description of what we were about to do was very good and thorough. It was described in detail and all questions were answered. Mark was very knowledgeable, and was very kind. Advised us on what credit cards should be involved in our situation.
Reviewed Dec. 12, 2017
Adrian was awesome and I already have one debt taken care of. The whole process has been easy and taken a lot of stress off me and given me hope for a debt free future... Highly recommended them to anyone struggling to make ends meet and keep the wolves from the door.
Reviewed Dec. 12, 2017
So Far everything has went smoothly. Hoping that everything gets resolved. Everyone has been very helpful and explained everything to me. Now I'm waiting for my creditors to be reached and my debt will be arbitrated and most of my debt will be resolved. I want to thank all who has helped me on this road to debt relief.
Reviewed Dec. 12, 2017
My experience this far has been good. The representatives are very pleasant and helpful. They are also very knowledgeable about the services and your needs. I have seen an improvement in my credit scores and that has been very exciting to me.
Reviewed Dec. 12, 2017
First, I would like to say "Thank you," for allowing me an opportunity to get my debt resolved. Also, for allowing me to do this with dignity. I appreciate that I was NEVER made to feel "less-than" or foolish. You provide a wonderful service and I am truly grateful! Thank YOU!
Reviewed Dec. 12, 2017
Failed to mention that once the cards are closed that the interest & late fees keep adding up, was under the impression that once closed the amount would stay the same but it didn’t so they make it sound like they are saving you a lot more money than they really are because of all the extra interest & late fees that keep building until a settlement is made. Was also told all the cards/debt I put in the program would be paid off in 3 years but because of certain “fees” they have they have now extended my debt free date out 10-12 months which really makes me unhappy!
Reviewed Dec. 12, 2017
Everyone that I have talked to has been extremely helpful and gracious. I feel as though I can trust them, and I am excited for what the future holds with this company. I went into the conversation with a lot of doubts, but Al ** reassured me that this was the best step for me to be financially sound later in life.
Reviewed Dec. 12, 2017
They were very informative and professional. Also very friendly and genuine. It was a lot for me to reach out for help and hesitant on calling NDR, they made it simple and no judgment which made me feel free, relieved and knowing I did the right thing in my current situation. Thank You Guys so much.
Updated 04/30/18: My first debt has been updated and waiting for rest of debt to be resolved. I am happy after being nervous and waiting 6 months to hear our see results from this company. I am pleased to see we are moving forward in consolidation of my debt. Furthermore in decreasing the amount owed in my situation. A year and 7 months ago I was diagnosed with Breast Cancer which turned my life around. One of the backlashes from surgeries, appointments, reconstruction produced overwhelming medical bills. I survived beast cancer. Thank you NDR FOR HELPING ME survive the financial stress and residual debt.
Reviewed Dec. 12, 2017
It was an easy experience. The representative I spoke with was very accommodating as I was very apprehensive because this is a big step. He called me back twice at my request and didn't sound like he was put out by it.
Reviewed Dec. 12, 2017
Great service, very understanding and willing to go above and beyond to help someone in need out. Assured me I was in good hands that together we would accomplish the goal of me getting out of debt. Also guiding me step by step in what I needed to do.
Reviewed Dec. 12, 2017
Stephen ** was a huge help in answering all our questions, and truly cared about our situation. He was very friendly and considerate. Took us several days of him calling us. He was very patience with us, us always being busy, but we finally got in touch and now we made a great choice.
Reviewed Dec. 12, 2017
Professional, friendly, thorough & fast! Christian ** made me comfortable about working with a debt consolidator for the first time. I was skeptical at first but Christian really took time to explain how this works and gave me several options. He really cared about my concerns.
Reviewed Dec. 12, 2017
Both agents (Jose and Nicole) are very professional and helpful. They gave a peace of mind about the program and my debts. Great Service!!! Thank you for helping me and saving me tons of money... I will recommend you to my friends that needs help.
Reviewed Dec. 12, 2017
For years I thought we would never get out from under the revolving debt we had accumulated as we raised our family. Finally we decided not to play the game anymore and National Debt Relief took the burden of negotiating with creditors, something we didn't have time or energy for, off our shoulders. They have been informative and helpful throughout the process and we so appreciate their help!
Updated review: Dec. 18, 2017
Today I received a call from Roberto Martinez who made me once again love National Debt Relief. He immediately apologized for the delay in getting back to me. While on the phone for a substantial period of time, he took the time to patiently address all of my concerns, he answered my questions, he let me know what steps would be taken to resolve my issue and now I can breathe a sigh of relief. I am EXTREMELY HAPPY with the outcome of my phone call with Roberto, and I am EXTREMELY HAPPY with how National Debt Relief will be handling my concerns. I no longer have any negative feelings towards National Debt Relief thanks to Roberto Martinez.
Original Review: Dec. 12, 2017
Up until November 25th I was completely happy with National Debt Relief. I am currently being harassed by a bill collector. I have reached out to National Debt Relief FOUR TIMES (2 via email and 2 phone calls), as of today (December 12th) I have yet to get a response. (My last attempt at communication was yesterday). If I would hear from them as to when they plan on handling this problem, then I would go back to giving them a better rating.
Reviewed Dec. 12, 2017
Customer services is top notch, pure professionalism is always displayed. My questions are always Answered in a timely manner. When I have any questions the team always answers with a great attitude. It is a pleasure to do business with this team, I always recommend National Debt Relief to all of my friends and family.
Reviewed Dec. 12, 2017
Great customer service, good listener customer service and very helpful. Customer service can solve the problem very well and knowledgeable. They always listen carefully and trying to help me when I have financial hardship. I feel comfortable and blessed to knowing NDR. Thank you and God bless. Happy Holidays!
Reviewed Dec. 12, 2017
I have been so worried about how I was going to start to pay off our debt, now that I am going through a divorce. NDR has relieved me from the stress and worry of having to try and negotiate directly with my creditors. Very satisfied.
Reviewed Dec. 12, 2017
I had an excellent experience where my concerns were taken care of very professionally. During my call, the lady explained how my account is being handled and that I need not worry about any collections that may occur because National Debt is taking care of my creditors.
Reviewed Dec. 12, 2017
So far the company has been very kind and understanding. I cannot yet attest to the reliability, so I may update my review once I know more. The only thing I find a bit frustrating is that they don’t stick to the times you tell them you are available to speak and the call often.
Reviewed Dec. 12, 2017
The associates I spoke to were a huge help. They made the process easy and quick. The whole process took maybe twenty mins. If you're cornered with debt, call National Debt Relief. You won't regret it. I'm so excited to be rid of these credit cards once and for all.
Reviewed Dec. 12, 2017
Realistic, fair Communication from National Debt Relief is the best, kind and courteous customer service always. They have helped me lower my balances with my creditors, better way to go than bankruptcy. In the end I will have paid off my debt and my credit score will improve. The customer service is excellent.
Reviewed Dec. 12, 2017
I am still using NDR but I honestly thought they would contact my credit card companies sooner. My balances have gone way up due to late fees. I was also told most balances would be settled for 50%. Not even close. My credit score has tanked.
Reviewed Dec. 12, 2017
Very helpful. Should be on my way to a debt free future. Representatives were very helpful, the whole process was much quicker than I thought it would be. My payment is going to be a lot easier to make than paying a bunch of different payments every month.
Reviewed Dec. 12, 2017
Omg in 2 months they already resolved one of my debts, excellent job National Debt Relief. This debt probably would had taken me another year and half to resolve but these guys fix it in 2months, I’m so happy with the customer I have received from you!
Reviewed Dec. 12, 2017
Great customer service. I have only been on this program for one year and more than half of my accounts have been settled. My contract is for 24 months and I’m sure all accounts will be settled by end of term. I would definitely recommend this National Debt Relief to anyone looking to settle debts.
Reviewed Dec. 12, 2017
It has been months since they’ve supposedly sent settlement requests to the companies listed on my debt-owed list. Why wait MONTHS to hear back from them? Why can’t you use another stamp to send another request or do the job they’re getting paid thousands of dollars to do, and pick up the phone and call them? Ridiculous.
Reviewed Dec. 12, 2017
This has been the best experience so far, it has relieved a great amount of stress for me. Your people were very informative and made sure I understood everything. Thank you for your service and look forward to doing business with you.
Reviewed Dec. 12, 2017
Representatives were very informative, patient and considerate of my every concern and provided comprehensive answers to my inquiries. They made what otherwise would be a very sensitive experience very reassuring. I hope to have a successful resolution to my financial concerns and am appreciative of the assistance thus far offered.
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