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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 213 Reviews 42035 - 42235
    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed Jan. 10, 2018

    Excellent customer service! Quick responses to email and any questions! Thoroughly explained the program in a way consumer can understand. Will definitely recommend to others! Menes ** was great in helping me through the whole process. Welcome call was quick and easy!

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    StaffProcessTransparency

    Reviewed Jan. 10, 2018

    Extremely friendly staff and helpful in making the best decisions for me. Definitely recommend to anyone looking to clear up credit issues and become debt free. Process was easy to understand during and after enrollment. Obligations and way forward were thoroughly explained.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 10, 2018

    National Debt Relief has been very helpful and accommodating. They answer all my questions and are very pleasant. They are very good about checking with me on every settlement as well as keeping me up to date on my account. I wish we had done this sooner. Thank you.

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    Verified purchase

    Reviewed Jan. 10, 2018

    My experience with National Debt Relief has been so far so good. I hope I continue to have a great experience with National Debt Relief. I was a little nervous at first but so far everything seems to be working out now. I feel it's the best decision I have made. Thank you.

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    Staff

    Reviewed Jan. 10, 2018

    I appreciated Jose and his knowledge and understanding. He knew what I personally needed for my credit card debts, and how to pay them off quickly. All my questions were answered and my mind put at ease. Thank you NDR.

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    StaffTransparency

    Reviewed Jan. 10, 2018

    I am satisfied with the help I got today. The team had explained all the details and was very welcoming. I feel I am making the best decision for my family with this company. I appreciate the help and effort the team is taking to better my financials.

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    Customer ServiceStaffProcess

    Reviewed Jan. 10, 2018

    The agent who assisted me was very professional, helpful, sensitive to my issues, knowledgeable and very welcoming. I did not have to wait long for a response or a callback. She knew what I needed and helped me throughout the whole process. I would recommend National Debt Relief to friends.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2018

    After stressing over how to get my finances back in order and get out of debt, I finally contacted National Debt Relief based on reviews I had read for them. As nervous as I was discussing debt with someone, the customer service was wonderful did not make me feel guilty or belittled. They handled my business very professionally and in a timely manner. I appreciate their help.

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    Staff

    Reviewed Jan. 10, 2018

    Karen **, Marc ** and Shahar **, were very informative, patient, and extremely helpful. I had many reservations about going this route with the amount of debt that I put myself into. I am very thankful that my experience with National Debt Relief was as quick and as painless as Karen, Marc and Shahar made it.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2018

    The representative was great to speak to and very helpful with my questions. I enjoyed speaking with Nabil **, he was informative and listened to my questions carefully to answer them adequately. I would recommend this company to friends and family who are seeking debt relief as an alternative to filing bankruptcy.

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    Verified purchase

    Reviewed Jan. 10, 2018

    They do what they say they will do. Granted, the first few months are a little tough while things are being set up, but after that it smooths out. It doesn't get fixed in a few days, but it took me a long time to get into this situation, and they are helping me to get out of it. Unless I win the lottery...

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 10, 2018

    Daniel ** provided me with excellent customer service. He explained everything in detail with me. I was a little nervous about the program but he made me feel at ease. I just joined yesterday and I'm hoping for good results.

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    Customer ServiceStaffProcess

    Reviewed Jan. 10, 2018

    As stressful as this process is, I can honestly say this company has been very helpful and made this a little easier. They always respond to emails and calls. And being able to talk to a person not just an automated system is very helpful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 10, 2018

    All of our transactions have been acceptable. We have experienced a few communications issues. The worst problem has been the counselor you talk with has not always given the proper info to the banking people (global) causing us to experience an overdraft in our bank account.

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    Verified purchase
    Staff

    Reviewed Jan. 10, 2018

    I was drowning in credit card bills because I was unable to work due to family situation. The representatives are all very friendly and helpful. They have really helped me and I would recommend them highly. I am feeling less stress.

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    StaffProcess

    Reviewed Jan. 10, 2018

    We had many credit cards debts and we were having a hard time paying them. We also were worried because my husband is retiring in five years and we want to make sure we do not have many debts when he retires. We contacted the program not knowing what to expect. The person helped me right away and organized a monthly payment plan that we were able to afford. There was a little of bit a way at the beginning but we are already seeing results and we are very happy on our way to be debt free. If you are drowning in debts, please give this program a chance.

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    Verified purchase

    Reviewed Jan. 10, 2018

    I have not had too much experience with debt relief but so far I feel I have been informed on the materials that I have questioned. I'm hoping that this experience will be beneficial to my credit in the future and put me in a better situation than I am now.

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    StaffTransparency

    Reviewed Jan. 10, 2018

    Both individuals that I spoke to were helpful, knowledgeable and very friendly. They explained everything to me and I did not have to put all debt in the program so that I would not have to risk losing my checking/savings account. I would recommend NDR to anyone.

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    StaffProcess

    Reviewed Jan. 10, 2018

    The process to apply for service was very efficient. The representative answered all my questions to my satisfaction. They keep you informed of every negotiation they make on your behalf. Overall I am very satisfied and feel confident they are making the best decisions on my behalf.

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    StaffProcess

    Reviewed Jan. 10, 2018

    Eli was very professional in explaining the program & answered all my questions and concerns. This is a very stressful decision to make but he made the experience more comfortable. I would recommend this program to anyone who is struggling with credit card debt.

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    Staff

    Reviewed Jan. 10, 2018

    I just signed up with NDR, I cannot review the way they have/will settle accounts because I JUST signed up, But I can say that the Rep I dealt with, Robert was WONDERFUL. He made sure I understood everything, and made sure I understood everything I need to do. I am very hard to get a hold of, and he was persistent, but not Pushy! I appreciate that! There is a fine line there, and walked it beautifully. He has assured me they have a Huge success rate, And I am so excited with the thought of new start. I will do another review as my accounts get settled.

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    Verified purchase

    Reviewed Jan. 10, 2018

    They have handled all my cards and debt and so far we have paid off 4 of my cards for way less than I owe on them and still working on our other debt and they have had to deal with all the people who call to collect debt to.

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    Verified purchase

    Reviewed Jan. 10, 2018

    You take money out of my account when you are not supposed to and cause there is no money in my account at that time vs when there is it causes an NSF draw to overdraw me causing even more problems. And then you have not been paying on all of my accounts and since you haven’t I am now being sued and being taken to court with the possibility of facing jail time. I trusted you and believed in you. You are not what you say you are and you now owe me money which I know I will never get.

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    Staff

    Reviewed Jan. 10, 2018

    One friend recommended National Debt Relief and I had them help me pay my credit cards debts. It’s an excellent company and I've had a good experience. It’s easy to contact them and they answered all the questions that I had. I have a perfect payment too plan but I have to find somebody to help me.

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    Verified purchase
    Staff

    Reviewed Jan. 10, 2018

    It was very professional and the individual was very polite, very helpful, and the only reason I went with this company is because they were rated number one by the BBB. I was very scared to give out my bank information but they assured me it was safe with them.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2018

    Every point of information was pointed out. I understood everything she was asking and she was patient and kind. She helped me understand the terms and review the agreement that was stated before proceeding. She gave me all the information I needed in my email.

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    Customer ServiceStaffProcess

    Reviewed Jan. 10, 2018

    The response to my inquiry was very timely. The process to apply for your service was very efficient. Bryan ** answered all my questions to my satisfaction and he garnered my trust in your company after learning about the process it entails and the intent of your services.

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    Customer Service

    Reviewed Jan. 10, 2018

    It was a really good experience, all my questions were answered and even when I was nervous about moving forward with my decision they “Analissa and Andrew” made feel comfortable. I was able to make an educated decision decisions toward my financial freedom.

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    Staff

    Reviewed Jan. 10, 2018

    I had a great experience so far... Sandra was very knowledgeable and zero pushy!! I really liked working with her on the enrollment process... The gentlemen that helped me from the underwriting team was very helpful as well. Thank you so much.

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    Verified purchase
    Staff

    Reviewed Jan. 10, 2018

    The company's representatives were cooperative but seem to have strict protocol. The representatives provided assistance but can be in an unfriendly manner. The company's guidelines seem realistic for my case. I was able to set goals and put my mind at ease.

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    Price

    Reviewed Jan. 10, 2018

    Everything is not as it seems. They do help you with your debt. But the fees are astronomical. Like 30%+. And they say you can set up your own account to use and you can’t. They set one up and charge more fees. You can’t get a complete report of your account, limited to 90 days. So you can’t even get sequential reports. Three months is only ninety days if February is one of the three. And their idea of a report does not come with sub totals of the different fees, charges, deposits, payments and on and on. I am glad with the help with my debts. Just wasn’t told that it would completely ruin my credit.

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    StaffTransparency

    Reviewed Jan. 10, 2018

    NDR was very helpful, informative, friendly and understanding. They took the time to explain how they could help me with my debt, making sure to cover both the positives and negatives of their program. They made sure I fully understood my contract with them and were quite thorough. I really appreciate their compassion and understanding.

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    Verified purchase
    Staff

    Reviewed Jan. 10, 2018

    Everything flowed smoothly and I feel confident in my choice and Iike the fact that I am aware of everything that occurs with my debt consolidation. I am looking forward to getting this process completed. I appreciate the timely manner in which all transactions were completed and how professionalism of each person I spoke with. Great.

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    PriceStaff

    Reviewed Jan. 10, 2018

    Affordable monthly payment, great experience. Been looking for help with my debt, finally got it with National Debt Relief. I definitely will recommend this company to my family and friends. This is a great help to me and my family. Thank you.

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    Customer ServiceStaffProcess

    Reviewed Jan. 10, 2018

    Lucy was amazing, pleasant, knowledgeable, and just awesome to work with. She was also very responsive with emails back and forth which I loved. She covered everything with me and answered all my questions. Just absolutely amazing. I can’t recall the name of the guy on the Welcome Team, but he was amazing too. Loved that he added some personality to the call to keep it from being just yes and no answers and all legal. I appreciated that. He was knowledgeable and added some really good humor. It’s always nice to have a personable person on the other end when you are faced with this situation. Both of them did this very well and made this process as painless as possible.

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    Staff

    Reviewed Jan. 10, 2018

    Each representative that I have spoken with at National Debt Relief has been considerate of my own irresponsibility and never degrading. They also have worked diligently at negotiating with my creditors in order to try to get me debt free. I believe that in four years, that I will be debt free - at least from the ones that National Debt Relief is working on. That is what I appreciate about them.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 10, 2018

    Max and Christina could not have been more professional, courteous and knowledgeable. I would recommend National Debt Relief at the juncture without hesitation. I hope the final results are as great as the initial contact and welcome call. All question asked were answered, and all details of contract were

    clearly explained.

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    Process

    Reviewed Jan. 10, 2018

    This process was very easy and quite enjoyable for talking about a usually very grim subject. DEBT! They broke the process of how this program works down in detail and were easy to talk to. I’m excited to get started and get back on the road to financial stability.

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    Verified purchase
    Staff

    Reviewed Jan. 10, 2018

    Overall my experience was a great one. The reps took their time to make sure that I understood everything that we went over and I thank them for their time. I would recommend a friend to this company at any time.

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    Process

    Reviewed Jan. 10, 2018

    So far, I am very pleased with the help from National Debt Relief program. Progress has been made sooner than I had expected. I am very pleased. Again, thank you for all that your company is doing to help me. I would highly recommend this company!

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    Customer ServiceStaff

    Reviewed Jan. 10, 2018

    My experience with this company has been amazing. Anyone that answers the phone is knowledgeable, efficient and extremely helpful. They have made a difficult time in my life more manageable. From step one to now has been smooth and seamless. Appreciate all their expert advice and counseling.

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    Verified purchase
    Staff

    Reviewed Jan. 10, 2018

    I thought overall this experience was much easier than anticipated. All people I spoke with were extremely helpful and nice. They were also very knowledgeable about all things we needed to do. I would highly recommend this company to anyone in our situation.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2018

    Very professional. Answers all my questions. Have took no time to start getting my accounts take care of when I was approved for the loan with Liberty. I am so impressed how quickly that progress has been. Highly recommend National Debt Relief to others.

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    Verified purchase
    Staff

    Reviewed Jan. 10, 2018

    Both individuals were very professional and very friendly. We greatly appreciate all the help we have received thus far. We feel that with your assistance we can get out of this situation we have gotten ourselves into. We will highly recommend your services to anyone who needs help.

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    Verified purchase

    Reviewed Jan. 10, 2018

    We were referred to you by some friends! This experience thus far has far exceeded my expectations. I was so worried and now I feel like a huge weight has been lifted from my shoulders. Thank you NDR! I will definitely recommend you to anyone who may need help like we did!

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    Customer ServiceStaff

    Reviewed Jan. 10, 2018

    The customer service of the employees was very good. The complaint that I have is the amount of time for negotiations and paying off the outstanding bills. I began the program in March 2017. The first bill wasn't paid until January 2018. The negotiations took that long to pay off one out of seven bills. Too long.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2018

    Every customer service representative was very helpful and knowledgeable. I feel very comfortable knowing that NDR will be helping me become debt free within the next three years. I very much enjoyed everyone being very kind and patient with me.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2018

    Easy to talk to and extremely helpful. Answered all questions regarding my debt. I would recommend this service to anyone who asks. Contact information was provided. I feel as though most questions were answered before I even had to ask.

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    Process

    Reviewed Jan. 10, 2018

    Kelly was so very helpful in explaining the process and what I needed to send to her so she could present my situation to underwriting! Everything was done very quickly and I was approved which really made my day! Once approved I was put in contact with underwriting by Kelly and I received all documents I need to proceed from here!

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    Customer ServiceStaff

    Reviewed Jan. 10, 2018

    I really had an awesome experience with everyone that I spoke with on the telephone. All the help with the paperwork was great. I want to thank all of you for giving me a chance to pay back some of my debt without being stressed out.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2018

    NDR made this difficult situation easier to deal with. Answered all of my questions and were very knowledgeable. They didn't treat my situation as an embarrassing one. Felt they were working with me to attain a better credit situation for my future.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2018

    We talked to a representative in December last year and she was patient, helpful, polite, and knowledgeable. We decided to go ahead and start our program this year. Everything worked out well except that the original representative set up a phone appointment with us at 9:30 and did not call us back until after 12 pm due to some other engagement. She also did not call us or email us about missing our appointment. We started with another agent after waiting for 45 minutes. The experience with the new agent was nice. She was also patient, polite, and knowledgeable. I would say that the experience would have been near perfect if the original agent had called us right before our appointment to let us know what was going on. She already had all our information, but we had to work with someone else from scratch.

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    StaffProcessTransparency

    Reviewed Jan. 10, 2018

    I’ve just started with the debt relief program and after speaking with a specialist I already feel a tremendous amount of relief. It was explained very thoroughly and clearly. I know exactly what I’ve signed up for. They were nonjudgmental and were able to give me hope of getting my financial situation under control. I highly recommend calling them to see what they can offer you.

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    Process

    Reviewed Jan. 10, 2018

    I cannot put into words the feeling of becoming debt free. I can sleep at night knowing that my debt will be gone. It got so bad that I had panic attacks at night so I did not get any sleep. A huge weight has been lifted off my shoulders. I cannot thank you enough for this program!!! Thank you to William for making this process possible!!! Thank You!!

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    Customer ServiceStaffTransparency

    Reviewed Jan. 10, 2018

    She was very informative and answered my questions well! She made sure I have a clear understanding of the information. Both Oz and my Welcome call double checked that I understood the information and clarified each paragraph and document. This was very helpful and I appreciate their patience and time.

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    Customer ServiceStaff

    Reviewed Jan. 10, 2018

    I was exhausted and my cell phone battery was very low and my car charger was not working properly. I said all that to say in spite of how I was feeling the person on the other end of the phone was very understanding, pleasant, and professional.

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    StaffProcessTransparency

    Reviewed Jan. 10, 2018

    All the representatives I spoke with were very thorough with their explanations of each step of the process. They were very encouraging and supportive. They took the time to listen to all of my questions and made sure that I fully understood the program.

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    ProcessTransparency

    Reviewed Jan. 10, 2018

    Very clear process and expedite. Ray ** was wonderful. The entire stress of going through financial hardship has lessened thanks to National Debt Relief. All documentation was very clear. Process took less than 24 hrs in total. Will now see how the process works.

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    StaffTransparency

    Reviewed Jan. 10, 2018

    I saw National Debt Relief's commercial on the TV, I looked them up on Google and numerous websites said they were the best. The enrollment process was lengthy but it was well needed for the amount of debt that I had. It was quick as far as I’m concerned, and the rep Eric explained it really well. He was very informative and knowledgeable. He knew what he was talking about and he helped me out a lot. They settled my debt down to 30 to 40% of the actual amount, and that saved me a lot of money.

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    Customer ServicePriceStaffProcess

    Reviewed Jan. 10, 2018

    I was car accident in April then water flood in my home in June then I lost one of my two jobs from the accident and I couldn't make my payments anymore. I don't make that much money an hour and I'm a senior. I'm soon going to be 67. I have a back issue too so I really don't have the physical ability to be handling two jobs right now. It seems that every time I'm getting on my feet, something else happens.

    I was watching TV one day and it said about National Debt and the 800 number and I decided to call. They said they could help me but there were a lot of negative things that I had to agree on for them not to pull it. I thought, “No, forget it. Just go ahead and pull it." If I pulled the $423 on the 30th, that could be a negative part in trying to help me make my settlement. That was not getting anywhere and that was not helping me. They discouraged me a lot when they told me all these stuff. If you're helping somebody who has a hardship, they can come across if they don't have that money that one time. But they were telling me they could go ahead and me not pull it but if they did, they might throw me out of the program. That didn't make any sense to me.

    Right now, they're working on two bills for me which is Walmart and Send MasterCard. They already pulled for the Send MasterCard’s two payments. We got one payment to go in February and we'll be finished with that one. And then we're going to have one more on the 14th of January. They're supposed to pull the 2nd $130 for the Walmart and the last will be February. So those two will be set aside. I have several still pending to be worked on.

    But when I went on my account, I saw that they were charging me something and they're taking money out of the account which I didn't know why. It says what it's for but I've got to go where there's a printer so I can print it out and look at it. I didn't understand how these people could help me and not get paid for it. It said I didn't have to give any money out of my pocket and it didn't make sense. They have to charge me something. They're not going to be calling debtors on my behalf and trying to work something without some kind of fee and I wish they told me what the fees were going to be.

    I'm giving them money. They can pull $500 and say that was for this and I have to believe they're doing it. That's the only negative about the program. But other than that, I'm happy. For nearly a $5,000 debt, I'm going to pay $1,900 for it. For my $894 bill, I'm going to pay $300 and something. That's fine and they're all saving me money that way.

    Overall, it's so far been a good experience with National Debt Relief and I would recommend them to anybody. I need help because I don't want to be in debt anymore. I had a dealer’s card and J.C. Penny. I called them and shed it off and took the cards up and threw them away. As soon as I get out of debt, I'm just going to keep one credit card for emergency. I'm close to leaving this Earth than staying here and I just want to take care of my own self and pay my own bills off. All I'm trying to do is not be a burden to somebody else if I die and I hope I achieve my goal.

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    Reviewed Jan. 10, 2018

    National Debt Relief has been working on settlements for me. I signed up with them and I pay them every month. They notify me once in a while when there's a settlement that they had reached, and I have to agree to that. They pay it and we’re done, and then on to the next one. I'd have to look at the paperwork to find out what they actually take for each settlement and it seems fine. The negotiators have been fine as well. Moreover, I don’t have to deal with talking to credit card companies which was nice. It definitely took some off my plate.

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    Staff

    Reviewed Jan. 10, 2018

    National Debt Relief offered to negotiate my credit card debt and they had an easy enrollment. Their reps helped me and I had very positive interactions with them. I like the payment plan I have and I would recommend them.

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    Price

    Reviewed Jan. 10, 2018

    I have high interest in my debts and National Debt Relief was one of a couple of accounts that I saw online. I called different companies and I just went with NDR. Their enrollment process only took a day. We're just getting started and so far, I don’t have to pay as much as I used to.

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    Customer ServicePriceStaff

    Reviewed Jan. 10, 2018

    Everybody that I've spoken with at National Debt Relief has been great and very professional. I wanted to get out of debt. I reached out to National Debt and so far, everything has been fine. They worked with me on a payment plan. It was an expensive thing to start off right up front, but now, it's getting a little bit easier. I've only spoken to their team one time about where I am and what's going on. But, they don’t keep me in the loop unless I call them. I wish it was different. I pay out a lot of money every month and I do not know where I am in the process.

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    Staff

    Reviewed Jan. 9, 2018

    I was very impressed with both Mike and Venessa who answered all my questions and set my mind at ease. My Husband and I are struggling with bills from Credit Cards and paying Medical Bills. I would defiantly recommend anyone who is financially overloaded to contact you.

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    Staff

    Reviewed Jan. 9, 2018

    All of our conversations and dealings with the employees of NDR were awesome. Everyone has been kind and helpful and all questions were answered, even to the questions we didn't know we had. Lee was especially professional, kind, understanding and helpful. It is hard enough to have to make this kind of decision and ask for help. The employees were kind and understanding.

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    Customer ServiceStaffProcess

    Reviewed Jan. 9, 2018

    I am very happy with the customer service of this company. Carlos did an excellent job explaining everything to me in full detail. Also, the lady I spoke with who was a part of the underwriting team, I am not sure what her name was, was very thorough with explaining the process in full detail. Thank you very much.

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    StaffProcess

    Reviewed Jan. 9, 2018

    Alban ** was very professional and helpful. He took the time to guide me through each step very patiently. He was thorough in explaining the process and terms of this program. I felt comfortable asking questions and received prompt service. I would highly recommend National Debt Relief.

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    Staff

    Reviewed Jan. 9, 2018

    The experience I have had with your company has been very helpful and providing peace of mind that there is a solution. During a stressful period for me, I feel that your representatives are friendly, understanding and professional in helping me to sort out my debt.

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    Process

    Reviewed Jan. 9, 2018

    Wonderful help and experience today. Thankful for Erik and his kindness in getting us started in the program - we couldn’t have done it without him. We are ready to become debt free!!! Thankful for the ability for programs like this to help us.

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    Reviewed Jan. 9, 2018

    Very good experience, I’ve been researching many things to help with me my debt. This company helped me get where I wanted to be in just a few short hours. I hope to continue the road and become debt free.

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    Staff

    Reviewed Jan. 9, 2018

    I would like to thank you to your rep and keep up your service. I will complete this within 39 months. I know it will take time after time, I was skeptical at first. But I noticed the affiliate BBB on your website. I know in the past I tried other debt program but they were scam.

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    StaffTransparency

    Reviewed Jan. 9, 2018

    The representatives that have helped me are great. They have explained it all very clearly. Looking forward to resolving my debt with your company. This was a big decision and I am glad I made the correct one. Looking forward to resolving my debt.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    I would like to thank your company and especially Anthony ** for his dedication and professionalism. He made taking care of a bad situation pleasant. I also appreciate all the help Jake (last name unknown) who conducted my Welcoming call and double checked all my information. I look forward to working with your company to ratify my credit problems.

    Updated 03/21/18: We are so grateful to National Debt Relief. They settled with one of our creditors that was more than 10 years delinquent in less than 4 weeks. Negotiating our debt from over $13000.00 to under $5000. Thanks again for helping us to see there is a light at the end of the tunnel.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    I'm so glad I made this call, it was a great experience. Both Manwa and the guy from the legal office sorry forgot his name were very helpful in explaining everything to me, and getting me in the right path of saving money. Thank you so much again.

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    Process

    Reviewed Jan. 9, 2018

    This was one of the best decisions I made as it relates to helping get out of debt. After about 2 months, I realized that this process was going to help me more than I ever imagined. I was no longer struggling to keep up with which bill was due on which day and where the money would come from. I was able to budget money on a weekly basis to ensure the bills got paid without a problem.

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    Customer ServiceProcess

    Reviewed Jan. 9, 2018

    They help me understand the process and answer all my questions. Will to work with you on the paperwork. I was able to call them up with my questions. They help come up with the right answer. I really appreciate the time they spent with me helping me understand the process.

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    Staff

    Reviewed Jan. 9, 2018

    So far I'm very pleased with the service provided by National Debt Relief. Both people I spoke with were very helpful and informative and allowed me to understand how this works. I look forward to proceeding and being debt-free at the end of this process.

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    StaffTransparency

    Reviewed Jan. 9, 2018

    The person I was talking to describe to me everything I needed to know about what I agreed on. She also explain some of the questions that I did not understand. I would recommend anyone in my family that needed help to be relief from debt, I would recommend you all.

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    StaffTransparency

    Reviewed Jan. 9, 2018

    My recent experience with National Debt Relief was 5 stars! The whole process was transparent. The team were exceptional. Every aspect was explained fully and expertly. Aaron ** was especially helpful in setting up my account. Professional all the way. Thanks NDR for the my relief!

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    Staff

    Reviewed Jan. 9, 2018

    I have had a wonderful experience so far with the information given about how to pull myself out of debt. Everyone I’ve spoken to have been great at answering my questions. I am very nervous about doing something like this and I can’t say enough about the time the girls have taken to ease my mind as well as give me facts about my debt amount. I would recommend your company to anyone in need of this type help.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    I have to say when I first signed up with National Debt Relief, I was skeptical. But after the first 3 months, I was pleasantly surprised with the results, the care and attention given to my account needs, were a healthy reminder that there are businesses out there that still take care of the customer in front of them instead of just taking my money and running. If you are in need of help with your debt I HIGHLY recommend National Debt Relief!!!

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    Very knowledgeable and very helpful. I’m very satisfied with the customer service that I have received. I feel very confident that I have received honesty and truth about the help that I needed. I’m very excited to have my debt over with.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    Best customer service! They really know what they are doing! They get results and fast! No calls from my creditors. Make a fresh start with National Debt Relief! Don't hesitate, sign up now! Relieve your stress. Get a new lease in your financial life.

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    Reviewed Jan. 9, 2018

    Pleased with NDR and the work they do to help me become debt free. Would recommend them to anyone else looking to consolidate debt and become debt free. NDR was able to settle a deal with my first credit card company for a savings of over seven hundred dollars.

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    Reviewed Jan. 9, 2018

    Have only been with NDR for about 6 weeks they have already resolved 2 of my debts. Never expected things to start so quickly. Hope we can keep up the pace and get everything settled. THANK YOU National Debt Relief.

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    Staff

    Reviewed Jan. 9, 2018

    Very knowledgeable staff. Quick and to the point. Overall experience was excellent. Made me feel like I mattered and not that I was just $$$. Would recommend to family and friends for their debt needs. Best experience with a debt company that I've had.

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    Customer ServiceProcess

    Reviewed Jan. 9, 2018

    This program has helped us dramatically. We were barely making minimum payments and in 4 years we will be debt free. Our credit score has improved and balances are being paid off. National Debt Relief is a great communicator. They quickly call with settlement offers and the calls are very quick. We always know what is going on.

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    Customer ServiceStaffProcess

    Reviewed Jan. 9, 2018

    Both Cody and Stephanie were very polite and professional and asked many times if I had any questions or concerns. The process was very quick and fairly easy for me. Most all was done on the computer with them on the phone explaining the different steps I needed to take.

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    Reviewed Jan. 9, 2018

    The settlement by your company was far better than I ever expected. I hope I can say the same for the remaining accounts. I am very pleased with National Debt Relief. I would highly recommend your company. So far your company cut these bills by more than fifty percent.

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    Customer ServiceStaffProcess

    Reviewed Jan. 9, 2018

    My experience in applying for debt relief at NDR was above average. Phone reps were knowledgeable and mostly courteous. I believe "there are no stupid questions" and that rang true through most of the process. They answered my questions thoroughly. I am very satisfied and confident we are off to good start working together.

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    PriceStaffProcess

    Reviewed Jan. 9, 2018

    It was an easy and simple process! The agent was very knowledgeable and answered all my questions. Very affordable and I will be recommending this service to all my family and friends. I’m so excited I will be out of debt in no time!! Excellent business!!

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    Reviewed Jan. 9, 2018

    National Debt Relief has been very on top of all my concerns and financial goals. So far I'm inching closer to financial freedom. I look forward to seeing my debt go away along with the help from National Debt Relief and my own personal responsibility.

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    Reviewed Jan. 9, 2018

    They are the best to deal with. They handled my case so well to the best of my knowledge. I them to anyone who needs help to call them for assistance. I give them a call. I them 5 star. They handled my case so well. Big thanks to William and every one who gets involved.

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    Staff

    Reviewed Jan. 9, 2018

    Everything is set up, and was done so in a professionally and efficiently as possible. Great work and I look forward to financial freedom. I am very pleased with the knowledge understanding presented and the vibe of trust presented by the associates of NDR.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    I was greeted on phone with great service, politeness and total understanding about what I would like to achieve for myself. All the agents I talked to were so helpful and knew how to make me feel important with there wonderful words of wisdom. All my questions were answered with the most upright respect. I believe this is going to help me... Thank you all so much!!

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    StaffProcessTransparency

    Reviewed Jan. 9, 2018

    Gordon made very clear our options, he was kind and articulate in explaining the program. I was able to be honest with Jordan without feeling shame or looked down upon for asking for help. Gordon was informative. I am looking forward to getting myself back to financial freedom and getting out of credit card debt.

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    ProcessTransparency

    Reviewed Jan. 9, 2018

    My Experience with Debt Relief so far has been helpful, quick and friendly. They have been very thorough in explaining process with me. They have provided information both verbally and written which has explained program and appear to have prepared me for what’s to come next.

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    Process

    Reviewed Jan. 9, 2018

    Couldn’t believe how easy it was. The whole process took about a half an hour. If I had of known it was such a simple process I would have been gotten it done. Just kept seeing the commercials, but kept putting it off. So glad I joined the program. Can’t wait until next year to start over again with a better Conscience of the use of credit. Thank you!

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    StaffProcessTransparency

    Reviewed Jan. 9, 2018

    Freddie ** took care of educating me about the program, getting me approved and setting up my account. His knowledge and professionalism was very reassuring. Mona was assigned to conduct my Welcome Call and she was very clear and helpful as well. It feels good to clean up my debt in such an organized and efficient manner. Thank you, NDR, I look forward to being financially secure with your assistance!

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    Customer ServiceStaffProcess

    Reviewed Jan. 9, 2018

    I love Rita **. She was amazing to chat with on the phone for my welcome call. I was very nervous about the whole process and she has a very calming voice. I felt like enrolling in the program was a healthy way of settling my debt all because of Rita! She is one of the best of customer care reps I have ever talked to. She deserves a raise. She made my mind feel at ease. She puts her heart into her work and talks to you like she's known you her whole life. Amazing person and she is one of the best I've talked to ever!

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    Staff

    Reviewed Jan. 9, 2018

    My experience was a good and helpful experience. I was guided step by step in completing and understanding each and every section of the agreement. It’s hard but in my case necessary. Hopefully it will help me in the long run.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    Great service. Carlos ** the representative have been very professional and diligent to every single details. The Welcome call was very detailed and accurate. I will achieve my plans to relief my accounts debts with your help. Thanks a lot.

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    Reviewed Jan. 9, 2018

    I'm extremely satisfied with the level and quality of service provided by national debt relief. At a difficult time in life, they have brought structure, support and a light at the end of a tunnel. I'm very grateful and highly recommend their service.

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    Staff

    Reviewed Jan. 9, 2018

    Marcus ** very well mannered, answered any questions I had and the other fellow that just helped me was also the same. I'm very pleased to have worked with them both. Thank you for helping me get out of debt.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    Both NDR Client Success Team Agents who have assisted me in the enrollment process (Glenn **), and Welcome phone call (Jake **) were exceptionally kind, knowledgeable, resourceful and helpful. I am very satisfied so far.

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    Reviewed Jan. 9, 2018

    Hello, I would like to give thanks to everyone in National Debt Relief that helped me out today re activating my account and guiding me with the Welcome Call. It is always so smooth and easy with you guys that it makes me really trust and happy to join you. Thanks again for all the work you do.

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    Staff

    Reviewed Jan. 9, 2018

    Everyone I spoke with was very helpful! Everyone was very knowledgeable and helpful with any and all questions that I have had. Thank you to everybody helping me out and answering all of the questions that I had. I will be sure to call back if I have any more questions.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    So far the two guys I have dealt with have been a lot of help and great customer service very informative. All my questions were answered, very prompt at staying in touch, very professional. Now to get the program going.

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    Reviewed Jan. 9, 2018

    As someone who got burned by a "Debt Counseling" company once I was very hesitant to sign up. Michael took care of my fears and while knowing this will at times be very stressful I truly believe I have made the right decision.

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    ProcessTransparency

    Reviewed Jan. 9, 2018

    From the beginning of the process to the very end, all my questions were addressed, answered and I was provided with information in clear, concise and a polite manner. I would recommend to others who are struggling and think there is no hope. I didn't even enter and felt a sense of relief at the potential to finally raise my head above water. Am looking forward to knocking my debt down and gone for good.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    I had a great experience with both counselors. Geri ** was compassionate and very helpful. She answered all my questions and gave me great information. I had an equally good experience with the welcome information call as well. Thank you for your assistance.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    Gabriel help me a lot. Thank you. I will be out of debt before I know it. He was very kind, understanding and willing to work and add any information that I needed. The welcome call that I received was also very informative and helpful with any questions that I needed.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    Such a easy pleasing experience. Took a lot off my shoulders being unable to pay bills on time. Very grateful for all the help and understanding. The welcome phone call was very pleasant and helpful. She was very nice and had a lot of information.

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    Customer ServiceTransparency

    Reviewed Jan. 9, 2018

    I appreciate the time and responsiveness that Steve spent in explaining everything to me. More than just answer my questions, he explained things that I didn't even think about... tax implications (and ways to handle) and legal issues that may arise through the process. I look forward to doing the work to get out of debt with the help of NDR. Thank you!

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    Customer ServiceStaffTransparency

    Reviewed Jan. 9, 2018

    Very professional, understanding and they make you feel at ease dealing with debt. Fast simple and easy to talk to. They explain every detail and willing to answer any questions that I have and without feeling rush. Can't complain and hope I get debt free soon.

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    Customer ServiceStaffProcess

    Reviewed Jan. 9, 2018

    Just signed up with National Debt Relief so time will tell but they are very attentive and have great customer service and at this point, I would recommend them to friends and family. I know this program will help me immensely! Thank You.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    My initial experience with Kim ** was very pleasant and professional. When calling Kim directly she answered immediately. However when calling the number given me via email to Initiate my welcome call all I got was music without any recording saying my call would even be answered. So Kim had to put me in touch with them. My welcome call was handled well and the gentleman spoke clearly and slowly so he could be understood.

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    Staff

    Reviewed Jan. 9, 2018

    Very easy to set up and get started. Everyone I've spoken to has been helpful and polite. There was a lot of information and guidelines to help me understand the process and begin my savings. Contacting the client solutions is very easy and you are not on hold too long.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    Travis and Harry were very professional and quick in responding to all my inquiries. They were quick via phone and via email, very attentive to make sure they address every part of the process. I am looking forward to being debt free with your team quite soon.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    Very nice and informative! Learned what I needed to get started to resolve my debt. Look forward to seeing progress from National Debt Relief. Relieved also to be debt free. Very impressed with the customer service so far with them. Will tell others in my position to contact National Debt Relief.

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    StaffProcessTransparency

    Reviewed Jan. 9, 2018

    We had spoke with a few people at NDR. We started with Adrian and Nico did our welcome call. Nico, explained things very well. Best experience we've had with anyone at NDR yet. He was very personable and made us feel comfortable with the process.

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    Staff

    Reviewed Jan. 9, 2018

    This has been nothing but a great experience since signing the agreement to work with NDR. I have only been involved since Sept 2017, and already yesterday, have received the first 3 settlement agreements. Thank you so much for your professionalism and great efforts thus far! I am looking forward to the continued settlements and getting my credit back in great standing as soon as possible.

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    Reviewed Jan. 9, 2018

    When the debt is negotiated with the creditor, NDR is interested in getting their fees first. For instance once account has been settled and the first 3-payments are as followed. 1st payment $25 to the Creditor and $586.75 to NDR. 2nd payment $25 to the Creditor and $490 to NDR. 3rd payment $25 to the Creditor and $425 to NDR. Whose interest does NDR have first on their list. It is clearly obvious NDR wants paid first. The longer they keep us on by making minimal payments to the "negotiated" creditors; it will benefit the company and guarantees that will make their money up front before you are debt free.

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    Price

    Reviewed Jan. 9, 2018

    Everything about National Debt Relief is great. We were going under due to me having cancer and my husband being laid off. Add to that, we raised our two grandchildren for 8 years and our bills were overwhelming. We couldn't get out no matter what we did. We tried to work something out with our credit cards but all they wanted to do was lower the payments for a couple of months but we still had to pay the interest and fees. Wasn't going to work. Thank God National Debt was there. There is a large fee to use them but so far it has been worth it. They have paid off 3 of our credit cards for less than 50% and are working on another big one now. I can't wait to get out of debt!

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    Reviewed Jan. 9, 2018

    I was very impressed with the knowledge the associates had and were very accommodating to help resolve my financial issues. I am happy with the results they were able to provide me and would recommend this to others. They were very helpful in explaining every part of the contract and details with me.

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    Staff

    Reviewed Jan. 9, 2018

    Was treated very nice and the ones I worked with they were very helpful. I would recommend this debt program to the ones who needed it. I had gotten myself into a lot of debt and Debt Relief helped me to settle my accounts as well as my peace of mind.

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    Staff

    Reviewed Jan. 9, 2018

    Very informative staff and quick and easy process! All questions were answered with ease and I was left with little to no questions or concerns. Team was fantastic and very helpful with everything and very honest and upfront about everything as well.

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    StaffTransparency

    Reviewed Jan. 9, 2018

    Everyone has been very helpful and knowledgeable and friendly. I would recommend to anyone who needed their help. They have explained everything in detail and did what they said they would do. I wish I didn't have to be doing this but they made it simple.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    Very professional and easy to understand. They answered any and all of my questions and made sure I was following along with what was going on every step of the way. I was even able to pick when they would call me back so I had time to do other daily tasks. Very convenient!

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    StaffProcessTransparency

    Reviewed Jan. 9, 2018

    My experience was very pleasant and professional. I spoke with two customer care representatives and I was highly pleased with their commitment towards my decision in obtaining my goal of financial freedom. They both communicated very effectively and clearly everything I needed to know about my process with NDR. They were very thorough with their knowledge base about what to expect in the upcoming months.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 9, 2018

    Both ladies who helped me were very clear, friendly, and patient with me. They answered all of my questions. I was very impressed with Ms. Ampi **’ professionalism from the moment she sent me the first email to the time that my application got approved. She also sounded very personable on the phone as if we have known each other for years, and that I can tell her anything without being judged. She made me feel comfortable, made me laugh, and gave me hope. In addition, she definitely was confident about what her company can offer me to becoming debt-free. Most of all, she was empathetic to my personal struggles.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    So far I have found the whole experience a little overwhelming. While dealing with the Keree **, I found her to be very patient and extremely knowledgeable, which was a good thing. Dealing with Kia ** for the welcome call, I found her to be a little more standard, while she was extremely nice and easy to deal with she was very business and scripted which isn't a bad thing but I didn't feel at ease. This whole thing is very embarrassing and scary and it's really very overwhelming,

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    Customer ServicePriceStaff

    Reviewed Jan. 9, 2018

    Very helpful and friendly. I was able to be placed in a program that will help me to get out of debt a lot faster and easier, not to mention cheaper, than trying to do it myself. Just an hour on the phone assessing my total amount of debt and to whom was all it took to get my New Year’s resolution started!

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    Staff

    Reviewed Jan. 9, 2018

    Thanks for all your help. This is going to help me on a long run. Thanks again. I will recommend this to a friend. Thanks for approving my application. Everyone had turn me down. Credit union and loan agencies. I couldn’t even get approve for a small loan for my expenses. Thanks again.

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    Customer ServiceTransparency

    Reviewed Jan. 9, 2018

    Good customer service and up to date info on my accounts, very pleased up to this point. Already have 3 of my debts resolved. Customer service was very helpful with giving me update and answering all questions and concerns that I had for them. Thanks.

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    Customer ServiceStaffProcess

    Reviewed Jan. 9, 2018

    So far I have had a great experience. Both reps I spoke with were very knowledgeable and thorough - which I appreciate. I was called around 4:00 PM and was driving and I asked if they could call me back later in the evening. We agreed upon 8:30 PM. I think it was exactly, or thereabouts, and the call was prompt, showing me they value and respect my time. If the program completely delivers, this will be a world class experience. Thank you!

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    They are extremely patient with any and all questions I have. No matter how many times I ask. Also, we have been impressed with being able to call my representative at any time at a direct number. They are very prompt on returning emails as well.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    Customer service agent were very kind and sensitive to my situation. My experience was simple, easy, and it did not take too long. They informed me of multiple options so that I could make a more informed decision regarding my account and resolving my debt.

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    Staff

    Reviewed Jan. 9, 2018

    Everyone has been very kind. They have all my info current and accurate! Will be redoing this after all said and done! But for now, everything seems to be on the up and up! It doesn’t take too long to sign up, everything was very smooth. Good luck!

    Updated 03/14/18: At first I was VERY skeptical... Everything sounded too easy and too good to be true. I gave them all my info, all my debt info and they made a plan for me. I have to invest in a payment plan to put towards paying off debt, and am saving $450 a month in payments doing it this way. 2 months later, after building up enough to bargain with, my first creditor has been tackled... I owed them $4000, and they settled for $1400!!! Excited to see how the other 20 accounts go. This was my last option, before turning to bankruptcy. I am so happy it did not come to that. My credit is in the mid 400’s but it’s worth the wait to get back into the 700’s! (My credit dropped from 8 months of late payments). :/

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    Transparency

    Reviewed Jan. 9, 2018

    Everyone I spoke with along the initial setup were very transparent and helpful I am looking forward to being debt free! I have confidence by what I have experienced so far and the research I have done on this company that I am in good hands. Being Debt free in 36 months sounds amazing to me.

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    Customer ServiceProcessTransparency

    Reviewed Jan. 9, 2018

    Outstanding customer service. From the initial call with Ramzy through the welcome call, everyone explained the program in complete detail. The documents were sent to my e-mail so quickly. Ramzy returned my call promptly to review the documents. This is an amazing program. Thank you so much for helping me.

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    StaffProcess

    Reviewed Jan. 9, 2018

    This process was extremely easy and straight-forward. The individuals assisting me were very knowledgeable and helpful. I was very anxious when I started this process, but their understanding and caring put me at ease. I am glad I have started this endeavor.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    Nick was very professional. Made several calls to me. When we finally got to talk w/o interruption he was very helpful. Going through everything about contract with National Debt. Definitely tell everyone. Can't wait to get started and finalize. The call to invite was professional also.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    I am new to NDR so can only give my opinion based on customer service and ease of use so far. Advisors were very polite and thorough. The approval process was very quick. However, I was a little confused as to why other reviews list it as debt consolidation. It is a debt relief or debt negotiation and will affect your credit. Not exactly as implied from ads.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    The moment I began my conversation with their reps they made me feel welcomed, and not every company out there can do that. Most definite will recommend this company to family and friends everywhere. And I know a lot of my friends in the same situation as me, and I will give them the information to contact NDR as soon as possible.

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    Process

    Reviewed Jan. 9, 2018

    I would recommend who think all hope is lost to come here. I was really considering Bankruptcy but these guys made the process to get enrolled really smooth for me. Just waiting to see some results on how the programs work but as for the enrolling process they really hear what you have to say and willing to work with you every step of the way.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 9, 2018

    Overall experience has been very helpful. Very painless process, didn't feel embarrassed, the person helping me stopped often to answer my questions. The only downside is that I work 13.5 hour days Mon thru Thursday. Due to my unavailability to do my follow-up welcome call and having to work into my lunch to where I missed an actual phone call that would get the process started sooner; the experience has been fabulous and I can't wait to be debt clear.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 9, 2018

    I have 2 agents I would like to commend on their stellar, over the top customer service - the first one is Joseph **, who took all of my intake information for the program, the second one is Kathleen ** from the welcoming committee - they both did an excellent job with me - they explained everything thoroughly - and made sure I understood everything completely. I am very glad I decided to choose National Debt Relief as my choice of help with my debt relief - your agents are very knowledgeable, well trained, courteous and professional - I couldn't have asked for better agents. I will refer this company to many people and thank you again for your service.

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    Customer ServiceStaffProcess

    Reviewed Jan. 9, 2018

    I'll admit I was skeptical about their services at first. The initial waiting period made me nervous but they really put me at ease and guided me through the process. Within the first few months I received my first offer. Shortly after I had 2 more. They call and email you immediately to make sure no offer is missed. Everyone is super courteous and helpful. I'm so glad I signed up. I honestly wish I would have done this sooner.

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    Customer Service

    Reviewed Jan. 9, 2018

    They were very thorough, and read everything in the contract to me and answered all of my questions. I had plenty of questions too! I am really hoping this is the first step towards buying a new home and building better credit without the burden of debt.

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    Customer ServiceStaffProcess

    Reviewed Jan. 9, 2018

    The service team member was very respectful and precise with all we discussed. The interview went very smoothly and was able to answer all my questions. The Representative was courteous and pleasant and to the point and made the process easy to understand. It was enjoyable to me!!!

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    Reviewed Jan. 9, 2018

    Everything went as expected. A friend had recommended this service and said he had a good experience. Maybe later on when I have more time in the program, I could re evaluate my experience at that time. Matthew ** was very helpful with everything and explained all. He was knowledgeable with all question I had.

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    StaffTransparency

    Reviewed Jan. 9, 2018

    Team was very helpful. Explained things thoroughly and asked if I understood what was being said. Kind and friendly and made me feel welcome and helped. They took time to make sure I understood what was being explained. Made me feel like I mattered.

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    Reviewed Jan. 9, 2018

    They help you to go and explain every single point. They listen to you if you have any concerns. When Mr. ** told me that I will call tomorrow at 5, He did it on time. They are accurate and nice people. They are patient. I recommend anyone to go with them

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    Overall I had an amazing experience. The customer service were amazing, the Customer Rep was very knowledgeable and sincere. I can't wait to start all over with my financial freedom. For everyone that is in a financial crisis. Turn to NDR.

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    StaffProcessTransparency

    Reviewed Jan. 9, 2018

    Gary & Shebvon were very helpful and patient with my questions. They explained the process and made sure that I understood. They made me feel comfortable in committing to this long process. They made me see light at the end of a very long tunnel. Thank you.

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    StaffTransparency

    Reviewed Jan. 9, 2018

    I'm happy with my experience and everything was made pretty clear. I was helped from the beginning all the way til the end. She guided me step by step and was very clear on questions I had also. I highly recommend her to anyone else.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    My experience was professional, kind and understanding of any questions and issues I presented. I'm excited about getting started with my enrollment and being able to forward my creditors so you all can speak with them on my behalf in reference to settling my debts. I would definitely recommend to relatives and friends that may need this service. Thank you.

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    Staff

    Reviewed Jan. 9, 2018

    I was nervous to do this, but the team answered all of my questions and without judgement. They were professional and made me feel at ease. If I have more questions or concerns, they are ready to help. I actually speak to PEOPLE! This has been a great solution for me.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 9, 2018

    Jason ** was great. I had already called to several other debt relief companies in the past weeks and all wanted me file bankruptcy. NDR was the only one that gave me hope. Jason broke down and explained everything for me. Everyone I talked to was very pleasant. Thank you.

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    Customer ServiceStaffProcess

    Reviewed Jan. 9, 2018

    I have major debt. I was having some lifestyle changes and I was not able to keep up with it. I researched online and National Debt Relief seemed to have a higher rating than a couple of other companies. I called them and did the original enrollment over the phone. I talked to their guy while I was working, then I went home and completed the enrollment. It took an hour then they had me send in copies of everything. It was a pretty good process.

    Everybody has been great, too. I've had concerns with different creditors and everyone I talked to at National Debt Relief answered my questions. They have taken the stress and fear away out of this whole procedure. I'm still stressed out because I don't like being in debt but I could see the light at the end of the tunnel. Going with National Debt Relief was also better than filing bankruptcy which I didn't want to do. I've been with their program for about nine months now and so far, it has been a straightforward process. I've gotten less calls from creditors as well. National Debt Relief managed to work with two of my creditors and get them paid off. So, I'm making my payments and I'm seeing progress. But I have a lot of debt so it's going to take a while.

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    Staff

    Reviewed Jan. 9, 2018

    I owe too much money now and I'm trying to get out of debt. I heard a review that National Debt Relief was a real good company. A friend of mine told me about it. So that's why we decided to work with them and they had been helping out real good. The negotiators were really nice persons. They will help you out real good. Everything has been working properly. They've been helping me real good and I want to thank them.

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    Customer ServicePriceStaffProcess

    Reviewed Jan. 9, 2018

    I was struggling with credit card debt and I'm in the process of debt consolidation with National Debt Relief. I've been with them for three months and we've already resolved three of my debts. And to know that I'm getting somewhere feels amazing. The price is okay, too. I don’t really notice that I'm paying a price when I'm getting rid of loads of debts for minimal payments. Also, I like their customer service. The people have all been amazing so far and they answered all my questions. When I called, they made me feel comfortable with their program.

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    StaffProcessTransparency

    Reviewed Jan. 9, 2018

    I talked to National Debt and they asked me a couple of questions. They wanted me to qualify for the program first and once I did, they emailed a couple of papers. I printed out the contract and signed it. I got myself into a bind with my credit cards and right now, they’re negotiating with the debt collectors. It’s been working great so far. I only have one more credit. Their reps kept me up to date. They set their target and they kept it. National Debt Relief has a good program going on there and I’m very satisfied.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 9, 2018

    Enrolling with NDR was easy. It was just a phone call and then on email. The person I talked to explained everything to me and he was very friendly, helpful and gave me all the information I needed, very specific to get the application in. It's definitely less stressful when you know that everything is going to be taken care of in a systematic approach. People keeping in touch and giving me emails, letters and updates were reassuring and helpful. Their reps were willing to help and very knowledgeable about what all the processes were, telling me that there's usually good outcome. Everybody is different but the same experience and was able to help. I'm 100% comfortable working with them. I'm very close to done and it's very worth it. It was a reasonable amount of time and it was nice to have the financial relief. I appreciate the ongoing help. That’s been really good.

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    Customer Service

    Reviewed Jan. 9, 2018

    I was online looking to consolidate and I came across National Debt Relief. The rep said there's an option I could do where I would pay a monthly installment and then I can do the payment before they take care of everything, and I decided to go ahead with that one. I've been working with them since mid last year, and so far they’ve taken care of one account off my record, USAA. They call me whenever they’ve settled something to ask my approval. Sometimes they also call me to check up on how things are going. The payment is going every two weeks, and they take care of business as it goes on and it works well for me. I would recommend them.

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    Customer ServiceStaff

    Reviewed Jan. 9, 2018

    One of my friends had used National Debt Relief and said that he had a good experience, so we followed suit. The guy we spoke to was very good, helpful and informative. It was a little different because I'm not used to having that type of conversation with somebody I don’t personally know, but it ended up fine. The enrollment process was fairly easy. We reached out and were contacted promptly, and they went through our budget and everything else. The transfer was easy, and it worked out in our favor. They took into consideration some of our outstanding debts and bills and were able to work with something that was able to work for our budget as a payment. Now we're more than 60% out of where we are. Working with them has helped us relieve a couple of our bigger debts. It’s been nice to feel that burden lifted.

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    StaffTransparency

    Reviewed Jan. 8, 2018

    My experience was that superb. I literally feel like I have been baptized into debt relief and am on my way to financial freedom. Best decision I have made this year! The specialist I spoke with was understanding and explained everything clearly.

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    Transparency

    Reviewed Jan. 8, 2018

    My experience was great. They communicated very well as what would happen. I stayed in touch with them every step of the way. I am now able to see the results. I will highly recommend to a friend that I know to get them out of debt.

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    StaffProcess

    Reviewed Jan. 8, 2018

    Experience was great. All agents that I spoke with are knowledgeable and provided me with the information I needed. They were able to give me step by step walk through what was expected and what was required for the program. They provided me with my options and I felt it will help my situation.

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    Customer ServiceStaffProcess

    Reviewed Jan. 8, 2018

    I had a very positive experience with the service representative from the moment I answered my phone. He did not belittle me or make me feel like a failure because my finances had become unmanageable. He was very knowledgeable about the program and was willing to answer any questions I had. He took all the time I needed as I tend to keep talking. Very pleasant and quick to provide the information I needed.

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    Process

    Reviewed Jan. 8, 2018

    Katie and Cheryln both so so great in helping me understand exactly how the program works! I just signed up with National Debt Relief and I already feel lighter and Grateful for the chance at a Financial Fresh Start! Many many Thanks for all you do!

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    Process

    Reviewed Jan. 8, 2018

    I entered the program in June and now that it's January, National Debt has helped me with 3 out of my 4 creditors. What would have taken me 30 years to pay everything off, will now take 2 years. Thank you for helping me with this program. I have had less stress when it comes to paying everything off.

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    Transparency

    Reviewed Jan. 8, 2018

    My account was set up extremely fast and I received excellent service from everyone that I encountered. I was walked through every step and it was very easy. I am excited to get my life back on track. Every question that I asked was answered and explained thoroughly.

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    Customer ServiceStaff

    Reviewed Jan. 8, 2018

    Great service when they called me to inform me over everything I need to know and do. They had all my information correctly didn’t have to change anything. Was able to hear the representative on the other line clearly. Allowed me to choose at date to start making payments.

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    Customer ServiceStaff

    Reviewed Jan. 8, 2018

    Great. She stayed on top of every document I needed to supply and responded very fast... She was determined to get my application processed before she went home Friday night... Every call back you could tell she was smiling and not upset that it was taking a little longer than usual. I’m very grateful for her patience with me.

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    StaffProcess

    Reviewed Jan. 8, 2018

    The representative I am working with was patient and well versed in the process. She addressed my concerns before I even had to bring them up. I was happy with the how everything is being handled and the security of knowing that there is legal representation available in the event they are needed.

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    Staff

    Reviewed Jan. 8, 2018

    Great service and very kind consultants. I was very pleased with the prompt service as well. I hope the rest of my time in the program goes this well. I would recommend this to anyone that is in my predicament. I check the BBB and most reviews were good.

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    Customer ServiceStaff

    Reviewed Jan. 8, 2018

    My experience with the representatives for National Debt Relief was great. I am very pleased with the way Max ** handled the call over the phone with me. He made me feel very comfortable and I thank him for that. The only thing I had a concern with was the term being 2.5 years before my debt is resolved. But, 2.5 is better than 30 years, so I appreciate National Debt Relief business. Thank You!

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    Customer ServiceStaffProcess

    Reviewed Jan. 8, 2018

    Everyone was great at answering my questions and making sure I understood the entire process. They took the time to review documents with me over the phone and made sure any questions I had were answered. It has helped me feel a lot more comfortable with everything.

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    Customer ServiceStaff

    Reviewed Jan. 8, 2018

    Steve was awesome in getting me set up and approved for help in resolving my debt issues. When I did my welcome call the gentleman was very informative with all the details to my plan and was very good at explaining all the steps of what will happen.

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    Customer Service

    Reviewed Jan. 8, 2018

    The entire set up process was more than easy. Only had to make a few calls, and they did the rest. I am looking forward to working with National Debt Relief and getting the headache taken care of. Thank you!

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    Staff

    Reviewed Jan. 8, 2018

    Everyone I spoke to was very helpful and informative. Great experience! I would recommend National Service Debt Relief to anyone I know if they need to consolidate and pay off their loans or Credit Cards. I was very comfortable in discussing my credit info and personal info with this company!

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    StaffTransparency

    Reviewed Jan. 8, 2018

    Just enrolled but was very smooth and they answered all my questions. Looking forward to having them help me out with cleaning up my debt and my credit. They were clear and to the point and explained how it would all work out with a plan that had payments, and a timeline.

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    StaffProcessTransparency

    Reviewed Jan. 8, 2018

    Great explanation of program by all involved. People seemed like they really cared and understood our problem. This program is a great help. I cannot thank everyone involved. I would recommend this program to anyone that has a debt problem and sees no end in sight.

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    Reviewed Jan. 8, 2018

    Didn't know that there would be a loan opportunity to graduate the program and rebuild my credit. Would have been nice to know about it for peace of mind. Also there was a significant increase in my monthly payments because of overlapping settlements that left me with barely enough money for food each month. You can see how one would have alleviated the other. Other than that the program has been great.

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    StaffProcess

    Reviewed Jan. 8, 2018

    It was a very easy and understanding process. Both representatives were very informative and understanding of my situation and also worked with me to receive the best possible program for me. I will definitely recommend this to my friends and family.

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    StaffProcess

    Reviewed Jan. 8, 2018

    Experience I had was wonderful. Both the ladies that assisted me, provided me with detailed information, they were friendly and they processed my request in a timely manner. They made sure I understand the process and services I signed up for.

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 8, 2018

    Both Debt Specialist and Welcome Call were very efficient. Both went over every item to ensure accuracy and understanding. The Program was explained in details and what to expect. The change of address and phone number were given and what to tell creditors when they call.

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    Reviewed Jan. 8, 2018

    Thank you for the help and debt relief from my creditor and credit accounts. I hope in the years to come, I will be debt free. I was put in debt due to remodeling my home which is 100 years old. I also have a adult daughter living at home who is physically disabled and unable to work. She lost her job due to her health.

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    Reviewed Jan. 8, 2018

    Depending on who I spoke to I received slightly different information, which honestly made me a little leery about actually signing up and doing this with you guys. But I am hopeful and would like to move forward with my life, I just hope I'm not making a mistake with this.

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    StaffProcess

    Reviewed Jan. 8, 2018

    My Debt Relief Specialist, Greg, was awesome at explaining the program and getting my application approved quickly. I am excited about the program and looking forward to good results in the future. Thank you National Debt Relief for giving me a path forward to being debt free.

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    Staff

    Reviewed Jan. 8, 2018

    All representatives have been more than helpful and courteous. You are not made to feel belittled or less than decent as a person when dealing with the staff of National Debt Relief. I found the terms to be more than acceptable and looking forward to some peace of mind.

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    Staff

    Reviewed Jan. 8, 2018

    I was well satisfied with every aspect of dealing with NDR. Everyone I Spoke with was knowledgeable and informative. They were very friendly and easy to understand. I would recommend this company to friends. Hopefully this experience will continue.

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    StaffProcess

    Reviewed Jan. 8, 2018

    We just joined the program and so far everything is going as we were told. We hope this program work as well for us as we are being told. Both representatives have been very polite in explaining the program and going over all the documents and what to expect.

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    Staff

    Reviewed Jan. 8, 2018

    Courteous rep. Helped us with patience and understanding of our situation. Did not embarrass us due to circumstances beyond our control. Offered us solution as we live on fixed income. We were at our wit's end when we started the inquiry into debt relief.

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    Staff

    Reviewed Jan. 8, 2018

    So far I am very impressed with the professional people at National Debt Relief. Great people. Everyone knows how to treat people with respect, no matter who I got a hold of they answered my questions and concerns. I hope my overall experience works out well.

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    Reviewed Jan. 8, 2018

    I really love this service. I highly will recommend my family and friends, and anyone that wants to fix your debt. I encourage people to give this a try and realize how easy they make it for you to do this.

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    Staff

    Reviewed Jan. 8, 2018

    I spoke with Brian and Solomon and they were fantastic! I am hopeful about my finances for the first time in my life.. I want to be debt free and they made me feel like it is a real possibility! I am always skeptical but I am approaching this process with open arms.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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