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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 211 Reviews 41635 - 41835
    Verified purchase
    Staff

    Reviewed Jan. 16, 2018

    They were very helpful and answered all of our questions. Made it easy for us to understand. We are very satisfied. Jerry who we worked with was very patient with us and very helpful. All in all it was it was painless.

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    StaffProcess

    Reviewed Jan. 16, 2018

    Everyone I have dealt with so far in this process has been very helpful and answered all my questions, Nick was amazing at getting me started and getting me as much information as he could. I look forward to getting out of debt with National Debt Relief.

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    StaffProcessTransparency

    Reviewed Jan. 16, 2018

    Everyone that I talked to was very thorough and explained in great detail what I could expect with the program. They have given me hope that I can be debt free. Something I never imagined. They have been very accommodating and helpful through this process which felt scary at first. Thank you!!

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    Staff

    Reviewed Jan. 16, 2018

    From day one NDR has been a big help. Between the device offered and the people that work with you, it has been a dream. I have dealt with debt collectors and credit card companies and it has been grueling and since I have been working with NDR it has made everything streamlined and easy to understand and work with. They care about you as an individual and just want to help.

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    Reviewed Jan. 16, 2018

    National Debt Relief was very thorough when explaining their plan for our debts and how to reduce them and we are so thankful that we were able to find this company. We would recommend this company to anyone that needs help with their debt. Thank you so much.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2018

    I was afraid to call the company because I am nervous about fraud. They put me completely at ease - went over things so I could understand - and let me ask about a 100 questions. I tried to get the forms printed on my computer to sing and fax back - but I couldn't do that because I have no knowledge of how this is done. So I called and asked the forms to be sent. The girl was very nice and said they would get them sent to me. I feel that they really cared about how I felt and put things right with me - thanks so much.

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    StaffTransparency

    Reviewed Jan. 16, 2018

    Everyone at National Debt Relief is very nice and helpful. They explain everything in great detail to make sure you understand how the whole debt relief process is going to go. They made me feel comfortable and confident about my road to financial freedom!

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    Customer ServiceStaffProcess

    Reviewed Jan. 16, 2018

    Very friendly, knowing her job excellent!! Very helpful. There for you. Answering all questions very well. Professional and experienced. I would recommend the company National Debt Relief to anyone that is in Debt and needs help. I called on a Monday and had such a great relief from Sam **. She was amazing help and got me into the program that day. Thank you.

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    Reviewed Jan. 16, 2018

    So far my experience has been pleasant and precise. All questions have been answered. My only concern is creditors calling me. I have always paid on time but my husband and I have not had bad credit for years and years and it's an adjustment for us to finish this.

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    Customer ServiceProcess

    Reviewed Jan. 16, 2018

    National Debt Relief was very information and easy to understand a very complicated situation. Krystie ** was polite and let me interrupt her numerous times so that I understood the process. Also the welcoming call was also informative - I am 72 and this decision has been difficult and National Debt Relief has helped so much.

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    Customer ServiceStaffProcess

    Reviewed Jan. 16, 2018

    My point of contact, Yasha was amazing on our call. He was very thorough and kind. He made the process seem simple and streamlined. I was not looking forward to having this conversation and he made it comfortable to get through. Yasha is definitely a great asset to this process.

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    StaffProcess

    Reviewed Jan. 16, 2018

    Very helpful staff, highly recommend this program??? Someone by the name of Kennedy was very knowledgeable and was very patient to walk me through every step of the program. I highly recommend him for the next person that can use these services.

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    Staff

    Reviewed Jan. 16, 2018

    They were very patient and helpful. Any question I had was answered. I would recommend this service to anyone that needs debt relief. It is so nice to know that there is always someone on your side looking out for you in your best interest.

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    Staff

    Reviewed Jan. 16, 2018

    Relieved to have someone on my side to eventually get me out of the hardship resulting from the death of my husband and his son cutting me off completely, leaving me destitute. They have been very understanding and are helping me get out of the mess I'm in so that I can rebuild my life.

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    Staff

    Reviewed Jan. 16, 2018

    I am pleased with the service thus far. Keep up the great job with helping me get my debt paid off. I would recommend this to my friends and I have. Looking forward to 2018 and being free of credit cards. Everyone is always nice and helpful with all my Questions. Thanks you!

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    Verified purchase

    Reviewed Jan. 16, 2018

    Really good company. Does what they say. Only downfall is their charges seem a bit high. But they are doing all the work. So I guess I can live with that. Pretty quick at getting things started. I've just finished my 1st year. Would recommend them.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2018

    I was very pleased with the customer service of NDR. All the people I spoke with were very helpful and friendly. Also, so far I have been able to settle my credit card balances much lower than I owed. I would definitely recommend National Debt Relief. The only drawback from this program is the recurrent phone calls from creditors.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2018

    The customer service agent was a pleasure to work with. Someone who was very informative, respectful of my schedule and followed through from beginning to end. Made this very easy and I have already recommended her to a friend. Looking forward to being debt free much sooner than I was planning on on my own.

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    Customer ServiceStaffProcess

    Reviewed Jan. 16, 2018

    I was really awed by the great service, and professionalism that was given to me. They made the experience comfortable and they were there for me the entire process even tho we were on the telephone. Great teamwork. I'd recommend them 100%. Keep up the GREAT job.

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    Staff

    Reviewed Jan. 16, 2018

    It was a good experience for us, we are happy with the way we were treated. I look forward to getting this debt taken care of and know we picked the right company to help us. Everyone was very nice and professional that we spoke to.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2018

    Works with you on the phone nice. Customer service and Reps are very helpful and with account web page is very helpful. Only drawback is when trying to fax a copy of a letter from a creditor it will not go through on the fax. So you have to upload it to the your account page. Wish they would indicate if it was looked at.

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    StaffProcessTransparency

    Reviewed Jan. 16, 2018

    I just joined the program and each person that contacted me made sure I understood everything that was going on. Everything was done in a timely fashion. All documents were carefully explained to me and all questions and concerns were addressed.

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    StaffTransparency

    Reviewed Jan. 16, 2018

    Ms. ** was very helpful. She made me feel comfortable. She explained everything to me for me to understand. She was cheerful and patience with me. It's a great idea to let people come to the office. It makes us feel that people care and it shows us that they care.

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    StaffProcessTransparency

    Reviewed Jan. 16, 2018

    Agents were very thorough, courteous and helpful. They walked me through the enrollment process and helped me better understand debt consolidation. I feel relieved that I have National Debt Relief to help me get out of debt in a much more reasonable time frame.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 16, 2018

    I spoke Geo & a lady today. I do not remember her name, but she was extremely pleasant, professional and fun to talk to!! Geo was also pleasant, professional and nice to talk with. They answered all my questions and explained very well. I’m very happy and satisfied with my customer experience!!!

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    StaffTransparency

    Reviewed Jan. 16, 2018

    Everything along the way was explained in great detail and all my questions were answered thoroughly. Everyone I talked to was very friendly and informative. Signing up was an easy process. I'm looking forward to watching my debt go down in the future.

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    StaffProcess

    Reviewed Jan. 16, 2018

    Today I felt like a burden had been lifted after speaking with you'll today. Everyone was so professional and made sure that I understood the whole process. I will be recommending friends and family. Everyone that I spoke to was very pleasant.

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    Verified purchase

    Reviewed Jan. 16, 2018

    I just feel like big burden was lifted off me. Thank you National Debt Relief. Sandra you was wonderful. God sent. And the young man I talk to. Sorry I forgot your name. You know who you are. Thank y’all.

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    StaffProcess

    Reviewed Jan. 16, 2018

    I thought I have to go through bankruptcy and not sure how to handle my situation mentally and emotionally. When I spoke with debt specialist who has a great understanding the client who needs help and provide all information I need. I am so grateful to use the program and move on my life at this moment. You save my life literally. Thank you very much for your help.

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    StaffProcessTransparency

    Reviewed Jan. 16, 2018

    Tom ** was professional, kind, patient and helpful. He explained the process step by step and helped to relieve any anxiety I had. And was understanding of my circumstances. He worked diligently to give me good service. The welcome lady who I talked to was excellent as well.

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    PriceProcess

    Reviewed Jan. 16, 2018

    I was extremely nervous and skeptical when enrolling in the program this past August. I had enrolled in February but quickly changed my mind and continued moving funds around and transferring balances until I couldn’t keep up any longer and was forced to re-enroll with my husband in August. It was embarrassing and we felt defeated but realized we would never meet or financial goal juggling debt. Since enrolling National Debt has settled 30% of our debts within the first 5 months. Amazing to us! Their fee is well worth the cost. We even had to get a car and despite our low credit were still deemed credit worthy without a co-signer. This has been our best decision ever!

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    Customer ServiceStaff

    Reviewed Jan. 16, 2018

    Very knowledgeable and helpful debt relief counselor and customer service agents! I have done research into the organization and am confident that I found the best way to resolve my debt. Would recommend to any friends or family in my similar position!

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    Customer ServiceStaff

    Reviewed Jan. 16, 2018

    All persons I’ve had contact with have been very respectful, knowledgeable and professional at all times in all areas. Very helpful and could answer all questions. Very easy to get in contact with the representative at any time to answer any questions or address any concerns.

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    Verified purchase

    Reviewed Jan. 16, 2018

    I’m extremely satisfied with the level of service I received. Hayley and NDR help us out tremendously and will continue to help us for years to come! I’m so glad that everything worked out in our benefit! This has truly relieved some big stress in our lives!

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    Customer ServiceStaffProcess

    Reviewed Jan. 16, 2018

    I have considered calling other programs but I came home from work last week and I had an envelope from National Debt Relief. So I called them. Brandon and the woman I spoke with were very thorough and helpful. So far, I am pleased with the program. I am glad that called NDR.

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    StaffProcess

    Reviewed Jan. 16, 2018

    Great service from Charles. Happy with his patience to help me with this program. Charles and Kelly took their time and answers all of the questions I had. Really great customer services. I definitely would recommend to a friend. I am looking forward to be debt free. Thank you for your help.

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    Customer ServiceStaffProcess

    Reviewed Jan. 16, 2018

    The customer service with National Debt Relief was phenomenal! Everyone I spoke to was helpful, courteous, and professional. Bryan ** was patient and accommodating. I have worked in customer service for a very long time and I can tell you that Bryan's professionalism and understanding was greatly appreciated. He was willing to answer any questions I had, he worked with me through the whole process and made sure I fully understand every aspect of the process and what I should be expecting. I also spoke to another gentleman after finishing with Bryan and he was just as wonderful. Thank you all for helping me out today! I will definitely recommend National Debt Relief to anyone looking to repair their credit.

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    Staff

    Reviewed Jan. 16, 2018

    Amazing experience. Although payments seem high but in the end it will be worth it. Extremely professional service and cannot wait to have my credit report back on full track in order to pursue the dream. Would recommend this to anyone on will in the future.

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    Staff

    Reviewed Jan. 16, 2018

    My representative was very helpful in finding a program that would benefit me. He answered all my questions. He was very upbeat and cheered me up. He came up with a payment that I could afford. Thank you Chris!!! I will be debt free in 30 months!!!

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    Customer Service

    Reviewed Jan. 16, 2018

    Quick and easy and very understanding. Help you understand every step that you would need to go through to get you debt free. Are always there to answer any and all questions you may have. They also make sure you understand what the settlement means and covers.

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    Staff

    Reviewed Jan. 16, 2018

    I am pleased so far at how my debt is being resolved. I appreciate how I am kept informed of the progress. Great job NDR!!! I would recommend you to family and friends. Very professional company. Very polite staff, easy to talk to.

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    Staff

    Reviewed Jan. 16, 2018

    Enrolling with National Debt Relief was simple. They told me how much to pay every paycheck and I've been paying it. I had too much debt and I'm starting to pay it off but it ruined my credit as they took too long to pay the credit cards. Other than that, every time I talked to their representatives, they were really professional, and they handled my needs, too. I'm comfortable working with them. I'd tell others to consider them.

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    ProcessTransparency

    Reviewed Jan. 15, 2018

    National Debt Relief has eliminated the stress of overwhelming debt that I could have paid currently. The process was clearly explained to me and I know what is expected of me. I spoke initially to Dianna then to Eva. Thank you for your service.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 15, 2018

    Have been very satisfied with communications from everyone that I have talked to connected with National Debt Relief. They have been very compassionate, caring and willing to answer all my questions with clarity and understanding. From the Representative, Aaron ** to the Customer Care Team. Thank you for working with me.

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    Reviewed Jan. 15, 2018

    I am starting to see the settlement offers and they are looking a lot better than I had expected. I am happy to see that the creditors are willing to work with the settling of my debt. Thank you National Debt Relief! I appreciate everything that you are doing for us.

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    Staff

    Reviewed Jan. 15, 2018

    Explaining about my debts to understand clear through on my phone with interpreter sign language. They are doing on my side to helping and support me to solve problems with my debts. They do listening and understand about my situations with my debts because of change job. I am happy on their side to be family.

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    StaffProcess

    Reviewed Jan. 15, 2018

    I am new to NDR program, but so far my interactions with each representative that I have spoken to has been great and they have provided knowledge regarding the process. So far, so good. I will submit another review once I have been in the program longer.

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    Customer ServiceStaffProcess

    Reviewed Jan. 15, 2018

    Adrian, our first contact with NDR, was extremely accommodating to our unique schedule in order to communicate with both my spouse and I by telephone. His responses to emails are nearly immediate, calling right away to clarify or assist with any emerging issues. Eva, our second contact for the purposes of confirming enrollment, was professional and good-natured. I inadvertently interrupted her a few times, and she immediately paused to listen to my questions as we reviewed the information.

    Both representatives were strident in helping us understand exactly what the program is, how it works, what the benefits are, and any pertinent risks. They were respectful, informative, and very helpful. As far as the program itself, a clear schedule of debt relief is outlined, and any built-in fees are stated upfront (the fees are nominal, and necessary for the operation of the organization). The projected outcome, as the name implies, does give us great relief. For individuals and families who are buckling under debt due to unanticipated hardship, NDR, as presented by our program initiation, promises to be a straight-forward solution.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 15, 2018

    Lia ** was very professional and explained everything in detail. She took her time with us and never rushed through the material. This was a very difficult step to take for us but she made it feel much easier to navigate through. Also the Welcome Call was very friendly and again made sure we had no questions.

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    StaffTransparency

    Reviewed Jan. 15, 2018

    The gentlemen I spoke with explained everything in understanding details on how I could take care of my financial difficulties. They explained the amount of payments and the amounts I would save. The kindness I experienced regarding my financial overspending is appreciated. I will be grateful with the amount of savings National Debt Relief is going to provide.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2018

    Everyone was very helpful and courteous and professional staff. I would highly recommend this company to friends and family. I am excited to getting debt free. I was impressed with how quickly the response took place and the help I received.

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    Staff

    Reviewed Jan. 15, 2018

    Glenn ** was very understanding. He is very knowledgeable. I feel a weight being lifted off my shoulders. Lesha was very thorough in going over details to make sure everything was correct. They both made sure I understood what was going on every step of the way.

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    StaffProcess

    Reviewed Jan. 15, 2018

    The people I have spoken with at National Debt Relief were very kind and knowledgeable. Just getting started with the process but looks very promising so far. I look forward to being debt free one day and hope to stay that way in the future. Thank you so much for the time and effort.

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    Staff

    Reviewed Jan. 15, 2018

    Matthew talked me through everything so clearly. Very patient and pleasant with all my questions and advice. Welcome service was also very pleasant. I should be able to sleep better now. I would recommend this service to others. Rating was very important.

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    Staff

    Reviewed Jan. 15, 2018

    Very good people to work with, easy to understand, they go over everything and walk you through each step. I feel better now and would recommend they over any other company. Looking forward to being Debt free and peace of mind with so much more less stress.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2018

    Very much appreciated Abe and his assistance and understanding as well as the welcome call representative. Look forward to working with your company and getting on the road to financial freedom. This seems to be a reputable and highly regarded company.

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    StaffTransparency

    Reviewed Jan. 15, 2018

    The agent explained the questions asked and answered any question I had at the time. I understand that if I need to ask further questions I can call at any time. I hope that during this process I will be able to accomplish everything I need and make me more aware of any other problems that may arise.

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    ProcessTransparency

    Reviewed Jan. 15, 2018

    Rep. Eric ** explained the process in detail and verified that I understood everything. Struggling due hardship caused by Hurricane Maria and came across National Debt Relief. So far I am happy with the experience I am having with National Debt Relief. On my way to becoming debt free.

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    StaffTransparency

    Reviewed Jan. 15, 2018

    My experience with Nicole was very pleasant. She made me feel comfortable and at ease. We went over the last stages in completing welcome program. She was very informative and continuously ask me if I have any concerns which she addressed. Ms. Nicole conducted herself very professional and she was able to relayed the necessary information and make certain I was clear in how the program operates. I’m very satisfy with her services she has provided me. Thank you.

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    Reviewed Jan. 15, 2018

    I have been with National Debt Relief for 18 months and have had 6 of my debts make settlements and 3 of those are resolved and 18 months from now I know I will be debt free all of which I will owe to National Debt Relief and myself for working together. I highly recommend them if you need help with your debts.

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    StaffProcessTransparency

    Reviewed Jan. 15, 2018

    Very professional and polite when discussing the options and terms of the program. They fully explained the program and how they will assist us in getting our debt under control and how they will work with us to pay down and off the debt.

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    StaffProcessTransparency

    Reviewed Jan. 15, 2018

    Great job by both! Both were timely and very helpful in the process. Vanessa and Devin both knew their roles well and were able to explain every detail in full. Thank you very much for the time and working toward getting us back on track.

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    Customer ServiceStaffProcess

    Reviewed Jan. 15, 2018

    National Debt Relief has been amazing from getting me out of debt to great customer service, y'all been awesome. Thanks for continuing to me be debt free. I going to recommend to people across my world. When I tell my friends about the program they get very ecstatic.

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    Customer ServiceStaffProcess

    Reviewed Jan. 15, 2018

    Ivory and Celeste was very informative and gave me all the information needed to get started. I appreciate the great work guys and look forward to begin my way to being debt free. Ivory kept in contact and answered question via email very rapidly. Wish I knew about this program a year ago.

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    ProcessTransparency

    Reviewed Jan. 15, 2018

    My husband and I called inquiring to consolidate debt. We spoke to Oscar ** who was very informative and walked us through the process. We also talked to two other reps, Carly and Nicole ** who reiterated everything. We also spoke to a supervisor who went over our concerns. We finished, signed and enrolled. We feel very good about our decision and would recommend National Debt Relief to anyone having financial difficulty.

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    Process

    Reviewed Jan. 15, 2018

    Very informative and Professional in explaining the process from beginning to end. Took the time to make sure I understood each form and was sure I knew what was the proper steps to ensuring a successful welcome package. Very impressed with the amount of knowledge relayed and the care taken in making sure everything was covered.

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    StaffProcess

    Reviewed Jan. 15, 2018

    The staff at NDR have prepared me what for what to expect in the next few months. They repeated the important factors in this program which helps me understand the process. I look forward to being debt free. Thank you.

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    ProcessTransparency

    Reviewed Jan. 15, 2018

    The process has been completely clear, easy to understand and helpful. The on-boarding process was thorough and detailed. I would recommend National Debt Relief. We are hopeful that we will be able to come to agreements and pay down this debt.

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    StaffTransparency

    Reviewed Jan. 15, 2018

    Professional, prompt attention, made sure we understood everything at every step of the way. Explained the advantages of debt relief. Offered recommendations only within the scope of their services. Were personal and efficient and accessible. We would certainly recommend them to others.

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    Reviewed Jan. 15, 2018

    It's a difficult decision to make when considering debt consolidation. I am very pleased with my choice to go with National Debt Relief. In 6 months, my debt has been 44% resolved successfully, Bravo and a huge Thank you National Debt Relief!

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    Customer ServiceStaffTransparency

    Reviewed Jan. 15, 2018

    Awesome customer service and very informative. Any emails that I send to Andrew ** he automatically answered no matter what time of the day. He fully explained every detail in full and made sure I understood everything. Wonderful setup experience.

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    Transparency

    Reviewed Jan. 15, 2018

    Everything was explain very well and thorough and they were very polite. I appreciate that Steve was able to stay late to help due to my late work hours. I would recommend this company to family and friends. All the information was gone over with great detail as well.

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    Customer Service

    Reviewed Jan. 15, 2018

    Very fast and easy and I will continue to recommend this service to my friends and family! I also love the customer service provided to me. I absolutely love how my debt is going away slowly. Thank you National Debt Relief for helping me recover.

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    Staff

    Reviewed Jan. 15, 2018

    The experience of getting set up with National Debt Relief has been amazing. I'm in a difficult financial situation but they made me feel confident they'll help me get started towards a solution. Amanda and Veronica were friendly and detailed with all the information. I appreciate their sincerity.

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    Customer ServiceStaffProcess

    Reviewed Jan. 15, 2018

    The first individual was very polite and the second individual appeared to be rushing me through the process. The first individual answered all of my questions and was very polite. The first individual provided adequate everything and I feel as though I had any follow up questions he would answer these questions.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2018

    Great experience from customer service... they were extremely helpful and gave me all the contact numbers to solve any issue in the future. Ms. Rita ** was very much involved to get all the information correctly. I would definitely recommend them to people on need.

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    StaffProcess

    Reviewed Jan. 15, 2018

    National Debt Relief provided me with friendly informative services. Made sure I understood the process before having me sign and commit. Made sure that I understood my rights in the process and that I could cancel at any time with penalty.

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    Customer ServiceStaffProcess

    Reviewed Jan. 15, 2018

    Very informative and helpful, very timely with phone calls. The only problem I have is signing the attorney paper in email, I am not able to print it. Cannot sign it. Will need help in getting it done. Other than that I am very happy with the way you handled all of the program, it is what I need badly at this time.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2018

    The Welcome Call with Kelly for National Debt Relief was professional -- concise and friendly and informative. I expect the same good service will continue and look forward to regular progress in becoming debt-free. This was the next-to-final step in the enrollment process. I have already recommended this company to a friend based on my first conversation with Teddy **, and very likely will suggest it to my son as a possibility to handle his own debt situation.

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    ProcessTransparency

    Reviewed Jan. 15, 2018

    The experience was very satisfying. This process was thoroughly explained and in terms that were easily understood. All of the terms were reviewed more than once to be sure I understood everything. I would recommend to a friend if they were in need of such services.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2018

    National Debt Relief has great customer service. They do not make you feel you are another number. They listen to you and are very helpful. I highly recommend them! If you are looking to get out of debt the customer service team are ready to help you. They will point you on the right direction.

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    Staff

    Reviewed Jan. 15, 2018

    He was patient, kind, informative and professional at a time when I was going through a very difficult experience. He made me feel reassured I was making a smart decision and that he would do everything within his legal abilities to get me the financial relief I needed.

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    Reviewed Jan. 15, 2018

    I had a great experience with National Debt Relief. Customer service was great and the representative was very patient and thorough in explaining the program. The Welcome representative was also very pleasant and thorough as well. The program is very flexible and they really work with you on your payments.

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    Customer Service

    Reviewed Jan. 15, 2018

    This company has done an amazing job in settling my debts. Their customer service has answered all of my questions that I have asked and have never left me feeling like I was left out. I would most certainly recommend them to anyone in a debt crisis.

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    Process

    Reviewed Jan. 15, 2018

    Throughout the initial process, everyone was very thorough and helped me in understanding exactly what I am signing up for. I am very grateful for the opportunity to get out of debt in less than four years. A weight has been lifted!

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    Customer ServiceTransparency

    Reviewed Jan. 15, 2018

    The initial contact with Ronnie ** was excellent. The phone contact was very clear and understandable. The welcome call with Dohee was also done extremely well. I would highly recommend this to anyone. The service appears to solve my financial problem in a timely manner.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2018

    I received call about payments for Kohl's card. Was very nice and professional. Even my phone broken down he has patience to continue talk to me and don't blame me for everything like it did Mr. Al **. Who tell me that I didn't have money and never help me with paperwork and always talk to me like I'm criminal. Even he knows that my husband use my social security to open 20 credit cards on my name without my knowledge.

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    Price

    Reviewed Jan. 15, 2018

    As soon as money put aside in my account, debt was resolved at a rate of 49.6% of what was owed including principal and interest and late fees. Of $11,235 resolved, the payments amounted to $5,576. I am impressed and highly recommend National Debt Relief.

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    Process

    Reviewed Jan. 15, 2018

    Bills Settled within first 3.5 Months. Pleased with the results so far. Glad I signed up for the program. I was really stressed prior to the program. 1/3 of my debtors have been settled and set to be paid off within three more months. I plan on adding money to my account to pay them off before my contract ends.

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    Customer ServiceStaffProcess

    Reviewed Jan. 15, 2018

    I was very nervous to do this but the people did not pressure me. They gave me the information I needed then let me take time to think it over. They answered all my questions and I am still nervous about the process and the future calls from creditors but I am feeling relief to finally start on a positive road to debt freedom. I am not a careless person but someone who has overcome many obstacles and unfortunately had to use credit to survive.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2018

    They make you feel comfortable from beginning to end and make sure to answer any questions you have. If you have any doubts or don't feel comfortable with anything, they do great at reassuring you that you're doing the right thing with your debt. Highly recommend.

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    StaffTransparency

    Reviewed Jan. 15, 2018

    Very helpful. They explain in good details. Very understanding. Very polite. Would recommend to all in debt. Very knowledgeable. Very patient. Was not in a hurry when I could not open Gmail. Everyone I spoke to were very nice and helpful. So thank you.

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    Customer Service

    Reviewed Jan. 15, 2018

    National Debt Relief is amazing. They're quick to respond and always here to lend a hand. They were very patient with me in regards to giving information that I haven’t had yet and always giving a phone call when I needed to finish the rest of my application. I hope to see their continued success!

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    Customer ServiceStaffTransparency

    Reviewed Jan. 15, 2018

    The staff has been very very helpful and friendly and willing to answer questions. Explained everything as great as they could. All the info they explained 2 times from welcome center to getting me all help miles savage was great too. He made sure I understood in friendly tone.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2018

    Something as scary as dealing with debt, Naomi was calm and had answers to every question I had without having to put me on hold or ask a supervisor. She was well informed and even better, comforting. Definitely recommend to anyone needing help with debt.

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    Corinne increased rating by 2 stars.
    Customer ServiceProcess
    After a positive interaction with National Debt Relief, Corinne increased their star rating on Jan. 20, 2018.

    Updated review: Jan. 20, 2018

    Received a call from NDR right away to resolve my issue and to help this single mom! Roberto was fantastic and very understanding! This is great customer service and it shows not only do they want to help resolve your debt but want to make sure you’re financially able to as well!

    Original Review: Jan. 15, 2018

    Amount monthly for a single mom are pretty high. Should be able to have options to stretch out in more time or lower rates. I will be happy once I am able to complete this program. I do like the very nice customer service each time I call.

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    Staff

    Reviewed Jan. 15, 2018

    I was happy how everything was handled and that I got all the help I needed. The workers that helped me were really polite and nice. They answered all my questions and provided me with all the needed information for the future. It is nice to be helped like that.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 15, 2018

    When I first called she said that the call would take about 15 min. The actual call took about 10 min. She was very kind, spoke in a clear voice and even offered to help me set up my client account. I was treated with dignity and respect. That is very important to me, because I am embarrassed about my situation.

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    StaffProcess

    Reviewed Jan. 15, 2018

    I am very pleased with the service I received. Very respectful, informative, and professional. I will definitely recommend this program to a friend. Also the rep stood on the phone with me until I was able to complete all my forms and understand the process how the program works.

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    StaffTransparency

    Reviewed Jan. 15, 2018

    I was very pleased with my experience with National Debt Relief. Everyone I spoke with was very helpful & explained everything for me. They even gave me a chance to ask questions to get more understanding on things I was unsure of.

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    Reviewed Jan. 15, 2018

    They always keep me updated & well informed, was satisfied with the outcome. I was really losing hope with my debts what to do with them and I learned this National Debt Relief and they helped. I can't believe it that I still have the chance to be debt free.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2018

    I enjoyed my experience. Everyone I talked to were very professional and guide me every step of the way. The customer service was great. I will recommend friends and family as well, Because I believe that you'll really care about helping others.

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    Reviewed Jan. 15, 2018

    I am very pleased how my account is being handled and how quickly I am contacted. You are contacting my creditors just as you stated when I first spoke to you. You have managed to settled several accounts for me within the first year. I will recommend your services to friends and co-workers. Thank you for all you are doing.

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    Reviewed Jan. 15, 2018

    National Debt Relief. I want to express my thanks for helping me through these tough times. I always thought it wouldn't be me in this situation I am in. It just escalated over the years to a illness. You took the time to listen and understand. I guess in not the only one. I just want to go on and resolve my situation. Thank you.

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    Staff

    Reviewed Jan. 15, 2018

    They are doing great. It has been 5 months and I was getting a little worried, but now 1 debt is settled. Thank you for your help. There is no way I would have ever got out of my mess, and I was not sure to do. I did look into some other things, loans, consolidation, etc. Nothing seemed to work, and NDR came along, and now we are on the road to debt free.

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    Customer ServicePriceStaffProcess

    Reviewed Jan. 15, 2018

    When I couldn’t afford anymore to pay what I owed, I sought National Debt Relief services and what I read on their website made me decide to go with them. Their enrolment process was simple. I gave them all the accounts that I owed on and they took care of the rest. They consolidated and then settled a few of my accounts already. I feel extremely comfortable working with their staff. They are very friendly and it is nice that they call me every time they settle an account and let me know before they do it to get my approval. My process will go for four years and I've been with them for less than a year.

    So far, their program has been great and I am impressed with the way they handle the accounts very effectively. In terms of my payment plan, they worked with me and offered me different amounts to see what I could afford. We came to an agreement based on that and now I pay lower monthly payments that I can afford. The cost of their program was a good amount for everything they offered because they did everything. Working with them has affected my life in a very good way because I’m not stressed out about my debts anymore. Everything has been an awesome experience and I would recommend them.

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    Customer ServicePriceProcessTransparency

    Reviewed Jan. 15, 2018

    National Debt Relief had the best interest rate and lower payments. They had one of the Better Business Bureau ratings also and that helped me decide who to go with. It took me 10 minutes to get enrolled with them. I just called them up and asked a few questions. They got a soft credit report to see which of my credit cards they could do and had an answer in 10 minutes, what the payment would be and the pay off. I thought it'd take at least a couple of days but it was real quick. And when I send them an email, they call me or respond to my email within 30 minutes.

    They gave me some options for my payment and they asked if it would work. I could have it adjusted or go higher if I want the debts paid off quicker. I’m halfway through the process now and everything has gone well so far. If I had a credit card company call me, I just give them a certain number to call then they call me back and say, "Yep, they got it all done. Okay." Everything my negotiator told me has been right on track and I can keep up to date with them real easy. I log into the site and it tells me day-to-day what's going on. They have a lawyer team also and I had to use them once for the one that went to litigation. I told my creditor to call NDR but they didn’t. Instead, they took it to the court. So, I got the paper and sent it to NDR’s lawyer and in 24 hours they had it settled for me.

    NDR’s service has been great. I was shocked because I’ve heard some bad stories about some of these places. But NDR has been quick, honest and awesome to work with. They protect my budget and they would even negotiate the cost for you to help lower your payments if you want. I would recommend anybody who’s in a situation to at least give them a shot. NDR has helped me and prevented me from going into bankruptcy.

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    Customer Service

    Reviewed Jan. 14, 2018

    Overall pleased. Didn’t hear from anyone for months after I signed agreement which left me wondering about status of my accounts. I got monthly email from Global Client Solutions which handled my monthly payment but nothing to indicate they were indeed trying to settle my debt. Then finally I got a couple emails and calls with a settlement offer. Yay! Progress to becoming credit card debt free and hard lesson learned to not ever get in debt again.

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    Reviewed Jan. 14, 2018

    Their fees are extremely high, and they tell your debtors that you have no money in your account when there's tons of money sitting in there for them to start negotiating. Wish I had gone another route but they're getting $1,038 a month now for almost 2 years so at this point there's no point in counseling. I will just ride it out.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2018

    Took care of 3 of my cards to pay off. Had a great person that helped me out. Every person I’ve dealt with has been above and beyond awesome. As I say it at the end of every phone call... customer service has been 100%. Thank you.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2018

    "People like you and the rest of you guys at National Debt Relief are a living testimony that indeed there is still goodness in this chaotic and turbulent times... Right after our conversation, literally, I was in a state of shock, that a big chunk of stress has been taken away from my inner being, that it's really possible and it is really, I mean, REALLY happening to me. Again, thank you very very much not only for all your help but for being sooo good with what you do, not only are you well-versed of the technicalities of your field but you have a HEART... A heart that was very evident in the sincerity of your voice, your tone of empathy, unwavering patience and impeccable dedication.."

    This was my message to MaryAnne who handled and helped me with my situation. Two-thumbs up for all of you guys and everything that you do and continue to do; you are like Angels in disguise. Amazing! Impeccable! Outstanding! Without hesitation, without question, hands down. You guys are the best in the field! I really believe that "Debt relief is National Debt Relief... No one else knows debt relief more than National Debt Relief... The experts with a heart!" Thank you very much and may your tribe increase!

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    Staff

    Reviewed Jan. 14, 2018

    As like most people when you grow up life happens, not planned and unexpected. Nothing in college preps you for the real world. And, that’s what happened to me. No amount of my education could help me get out of the debt that I got. When I saw the ad for NDR I was a little apprehensive. I have tried others and just further in the hole. Not only were they able to help me get out from under it. But, they were able to do it in a timely and effective manner. They help me so much and not just helping with my debt, but they are helping me rebuild, and giving me tips and information to keep from getting into this situation again. I tell everyone I know about them and how fantastic they are and will recommend them to anyone in a situation where they need help. This was the best thing that I could have done to better myself and the greatest decision that I made.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 14, 2018

    The agent was pleasant and explained everything in an easy to understand way. He talked me through each paragraph of the contract and stopped to answer any question that I had. He made me feel relaxed and confident that I was making a good decision at the present time and situation. I did not feel rushed, pushed or hurried in any way throughout the enrollment process.

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    Customer ServiceStaffProcess

    Reviewed Jan. 14, 2018

    Pleasant people to speak with. Very understanding, nonjudgmental... helped with explaining the process and possibly how long it would take to get debt paid off. Call back was very professional. Went over the process for s second time and was assured the program works for people in need.

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    Reviewed Jan. 14, 2018

    After retiring and having less income than expected, I began having more and more trouble with debt. I am so pleased I saw the TV advertisement and called National Debt Relief. They have negotiated with my creditors and are helping me get back in control of my finances.

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    Staff

    Reviewed Jan. 14, 2018

    I called National Debt Relief since the company I initially tried couldn't do help me. I talked to the people there and they sounded good. The person that helped me got me set up. Once that was done, I talk to several people. They got some requirements to make sure that this was what I wanted to do and they went over the amount that they would be taking out from my bank. The program would last around 3 years and I've been with them a year now. So far, everything has been pretty good and I've been pretty much pleased with them. One account was paid off and another one wouldn’t be paid off until May this year. I wish I could pay a lot more though to hurry it up. Also, I took a creditor off and I wish I can put it back.

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    Customer ServiceStaff

    Reviewed Jan. 13, 2018

    Super nice company, keeps in constant contact. They email and call. You also have access to your online funds and they send you a monthly statement. They adjust based on your needs. I do not feel judged by anyone for being in financial trouble and because of them, I can sleep at night - I’ve only been with them for 6 months. The service they offer is amazing!

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    Staff

    Reviewed Jan. 13, 2018

    Everyone was incredibly helpful and understanding. I was taken through all aspects of this process and was happy with my payment plan. Thank you for your help. I appreciate the time and effort given and look forward to getting my credit back on track within due time.

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    StaffProcess

    Reviewed Jan. 13, 2018

    My last experience was great! Your N.D.R. Representative was "spot on" about answering my questions. I am looking forward to our financial freedom. Thank you so very much for this honest financial program for people in financial stress. Thank you for taking the financial burden off of hard-working families like our family.

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    Reviewed Jan. 13, 2018

    I have done a debt relief scheme before where you just stop paying but you have to save your own money to make the payments when the arrangements are made. Um, I wouldn't be in this position if I could do that. I feel like National set me up for success. I can choose the accounts that I need their help to negotiate on and do my best to settle the others in a conscientious manner.

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    StaffTransparency

    Reviewed Jan. 13, 2018

    I contacted National Debt Relief to help me get out from under the massive credit card debt I had accrued due to an injury and not being able to work. The representative was very helpful and walked me through everything I needed to sign/do and came up with a monthly payment of less than half what I was paying.

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    Staff

    Reviewed Jan. 13, 2018

    Issue resolved in timely manner, team contacts you to check make sure everything is going smoothly. The first two creditor issues were resolved very fast and professional manner. Hopefully the next three issues are resolved as soon as possible.

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    Staff

    Reviewed Jan. 13, 2018

    I have just registered with NDR and am very hopeful and excited to get rid of our credit card debts. The staff at NDR are very professional and friendly and I would recommend NDR to all of my friends and family who are in the similar situation. I am looking forward to be debt free in the coming years and to see that daylight at the end of this long dark tunnel.

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    Reviewed Jan. 13, 2018

    It's just a very overwhelming thing. I thought I just paid and you did all the work. Trying to find the time to read everything. Not paying my cards on time and letting them sit while they rack up more late fees is stressing me out.

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    Customer ServiceStaffProcess

    Reviewed Jan. 13, 2018

    Appreciated the attentive, friendly attitude of Mr. Johnathan ** in gathering my information and his patience in walking me thru the signup process!! He was so helpful in the entire process. He made your contract process easy to understand! Thank you National Debt Relief for being there for me. Would recommend you to friends.

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    StaffProcess

    Reviewed Jan. 13, 2018

    I️ have been very pleased with this program and would definitely recommend it to my friends. I️ have received the help I️ needed to resolve my debt, and your staff has been very helpful through these difficult times. Thank you so much!

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    StaffProcessTransparency

    Reviewed Jan. 13, 2018

    Eric ** helped me. He was amazing! He made everything so clear and each step of the process was explained thoroughly. I thought it would be a confusing process, but was not. All thanks to Eric. I would recommend your company to everyone I know! Thank you National Debt Relief!

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    Staff

    Reviewed Jan. 13, 2018

    I could not be happier with this company. They handled a sensitive situation with grace and respect - I never remotely felt judged or talked down to. I also feel very secure putting this task along with all of my personal information into their hands. The service itself is a relief beyond words. But, to have such amazing people help me through this was truly a gift. Wish I'd done it sooner!!

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    StaffProcess

    Reviewed Jan. 13, 2018

    So far everyone has been helpful and professional. I have not been in the program only a few days but all seems great and the reviews I have read and reports from BBB have helped me in making my decision to go with NDR to get my debt under control. Having lost over 1000 dollars in income over the last year and a half it was very difficult to make payments and resulted in selling things and borrowing from people. Now I can honestly say I think I will get this cleared up.

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    Staff

    Reviewed Jan. 13, 2018

    I was very happy with the professional service that both of your representatives provided for me. Look forward to resolve my financial issues and have a fresh start. Especially at this stage of my life and to be able to enjoy my grandchildren.

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    StaffProcess

    Reviewed Jan. 13, 2018

    Two days ago I received notice of my first debt resolved! What a great exhale of relief! It's been a few month since the whole process began. It started out tough emotionally for me but the caring and understanding people at National Debt Relief have guided me through this journey. Honestly, the waiting is hard but now I see a glimmer of light at the end of self made financial blackhole. Thank you National Debt Relief!

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    Staff

    Reviewed Jan. 13, 2018

    The woman I dealt with was very very nice she did have me hold on many times as she checked with other people. I have to say that I was a little concerned with the pushiness of National Debt if I had the money I would give it to them but I don't. It was concerning because I am trying to pay that back and I was told more than once that there was a 70% chance of my debtor coming after me. With that said I am trying my best. She was very nice but I wish it weren't so pushy.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 13, 2018

    Excellent customer service, very helpful. Provided all of the information I needed. Responded to all questions asked. Helped me out greatly. They were able to help me out with everyday finances and put me in a better financial situation. I have a clear mind about my future.

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    Staff

    Reviewed Jan. 13, 2018

    Our experience with both your representative has been wonderful. They both (Karen ** and Ryan **) very informative and helpful with all questions we had. Although we would prefer to not be in need of your services, we are glad your organization is there to help us solve our issues.

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    Customer ServiceStaff

    Reviewed Jan. 13, 2018

    My reps are the best hands down very helpful every step of the way from the set up to the welcoming call. I am more than pleased. Definitely satisfied. Most importantly thanks for the support and getting me through my issue “I” had at hand. Definitely recommend to a friend.

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    StaffProcessTransparency

    Reviewed Jan. 13, 2018

    Rep. was very understanding to my questions. They took me through all the steps and made the process understandable. They took the time to explain the entire process. They talked to me clearly and slowly. They eased my fears about the process and made me feel that I wasn't just another caller.

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    Transparency

    Reviewed Jan. 13, 2018

    Great experience, explained everything very well. Definitely feel that this will be a life changing experience for us to help us out of our current situation. Will definitely recommend to others for relief. I feel this will definitely help my stress level that I have been feeling.

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    Staff

    Reviewed Jan. 13, 2018

    I felt very taken care of and like the representative helping me really cared about my well being and helping me make the right decision. I never felt pressured into doing anything or like he was just trying to convince me to do this because it was his job. I'm young and was very nervous and scared to commit to doing this and if he hadn't been so helpful and kind I probably wouldn't have been able to make the decision.

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    StaffProcess

    Reviewed Jan. 13, 2018

    I’m completely satisfied with the overall process of understanding how the program works and I’m looking forward to being in a better financial state. Any questions I had both representatives that I had the pleasure to speak to paused at any moment to make sure they answered.

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    PriceStaffTransparency

    Reviewed Jan. 13, 2018

    National Debt Relief had good reviews so I gave it a try. I got a call from someone from NDR. She was helpful and told me about how they have dealt with so many clients in the same situation as mine. I felt confident that they would also be able to help me. She arranged everything and all was communicated properly and in a professional way. From there, they started contacting those banks. They negotiated on my behalf, and they were good. They kept me updated if there was something new that they were able to negotiate. So far, I’m pleased with what they’re doing. They’re trying to do their best in an effort to get me as low as possible, in terms of negotiation, which is kind of nice. The cost was reasonable. They all cooperated in the arrangements and I didn’t have to pay extra. I like the updates. I am able to log in and keep track of what’s going on. That really makes a big difference.

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    Staff

    Reviewed Jan. 13, 2018

    I looked into National Debt Relief's services because of my credit card debt. The first thing, they got me on this program where they basically tried to work with the credit company to come up with a settlement that’s either equal or less than what the credit card company has asked me for. Then, they asked me a monthly payment. And then, these monthly payments go inside a savings account and that savings account covers the credit card debt. I got two more years left.

    The lady from National Debt Relief was great. She was very knowledgeable about what she was doing. It wasn’t like she was reading something out of the computer or like notes. She knew what she was talking about. I'm very well happy with the company. It's been great since I started working with them. I'm not very much stressed about the debt as I used to be.

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    Staff

    Reviewed Jan. 12, 2018

    Glad I signed up. They have been a lifesaver. Very informative, courteous and polite. Wish I would have contacted them much sooner. I would recommend to anyone having debt issues. I was actually able to breathe a sigh of relief and have seen my balances being paid off. It's a good feeling!

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    StaffTransparency

    Reviewed Jan. 12, 2018

    Very helpful and answered all questions I had. Everyone I had talked to was friendly and very helpful. Made it easy to get started. Everything was explained clearly so that helped put my mind to ease. I would recommend this company for anyone needing help with their debt.

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    Staff

    Reviewed Jan. 12, 2018

    I had a great experience with the representatives of National Debt Relief. All of my questions were answered with kindness and patience, even if I had to ask the same question twice. I felt no apprehension, or fear. Thank you, National Debt Relief.

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    Customer ServiceStaff

    Reviewed Jan. 12, 2018

    From the beginning Analissa ** and the Representative from Client Services were both wonderful. Analissa was beyond patient. We had to play phone tag a couple of times. She called me back so many times. And the rep from Client Services was amazing. I am so sorry but I forgot the woman's name from Client Services but I can't forget your willingness to help. Thank you once Ladies for your help.

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    Staff

    Reviewed Jan. 12, 2018

    Helpful, I hope it works out like they say it will. Very nice lady who set it up, tried to reassure a very nervous person. They are informative and give you all the logistics. They go through it step by step. If this helps then debt free in 3 years, that would be a dream come true.

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    Customer ServiceStaff

    Reviewed Jan. 12, 2018

    Explains everything very friendly, covers all that they can do to help you. Easy online access. Follow up calls printed forms easy signature, give them so far AAA+++ five star is why we went with them. We will see what happens but hope they can get us some relief.

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    Reviewed Jan. 12, 2018

    National Service Debt Relief helped me reach a good settlement in order to fix my credit. I am in the process of fixing my debt and am happy with their services. I would highly recommend them to anyone in need of credit repair.

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    Customer ServiceStaff

    Reviewed Jan. 12, 2018

    These people are very caring and helpful. I highly recommend National Debt Relief. Thank you for your help when I did not know what to do next. Everything has been handled with professional and fast response. I definitely would give them an A plus.

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    Customer ServiceStaff

    Reviewed Jan. 12, 2018

    Both My counselor, (Dairy **) and welcome team (Shade) representatives were awesome in their customer service skills and navigation through helping me understand the process of signing up with National Debt Relief! I just want to say thank you and let you all know that I am so grateful to have a team of professionals help me materialize a very important part of my desire to improve the quality of my family life. THANK YOU!

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    Staff

    Reviewed Jan. 12, 2018

    They were knowledgeable and answered my questions and were very polite through a difficult processes for me. I hope the rest of this experience will be just as positive. This was a difficult decision for me but because of the life events was worth me getting it straighten out.

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    Customer ServiceStaff

    Reviewed Jan. 12, 2018

    I was getting so overwhelmed with debt and saw no relief coming my way after making the decision to call this place made it so simple and easy to make a decision and gave me so much information. They were understanding and very professional! I would recommend National Debt Relief to anybody needing help!

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 12, 2018

    The overall experience was a pleasant one. I had good communication with the representative during the whole process. I was given good information and what was told to me actually happened. Had a little issues with the welcome call but was able to take care of that myself to keep the ball rolling. Thank you for all the help.

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    Customer ServiceStaff

    Reviewed Jan. 12, 2018

    Great, quick and very efficient! It was done so fast. Not only that but the woman who handled everything was very polite. I have had awful customer service in the past with different companies so I was dreading this call so I'm glad it went well.

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    Customer ServiceStaff

    Reviewed Jan. 12, 2018

    My husband and I have been struggling to find a solution to our debt problems for a long while - and it took a great toll on our lives to the point that we were just existing. Dwight was the gentleman that helped us - he treated us with dignity and human kindness - both qualities are so very rare these days. And he offered us a light at the end of a very dark road. After our phone call from him congratulating us on being approved we hung up the phone and cried. We had been given a lifeline. Thank you so very much for giving us our lives back.

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 12, 2018

    Updated on 12/16/2018: I had a lot of things happening in my life so I feel I'm in debt but National Debt Relief helped me put the program together. The way we came to the amount that I could afford was by putting up my expenses and then they figured what payments I could do without having to go borrow some more money. I have to pay that certain amount and then they negotiate and pay the debt off for me. That was a lot of relief because I also have a spouse who is incapacitated, heath-wise.

    I've been with them for about a year now and so far, they have been fantastic. At this point, they've been able to settle three and they are still working on the others. Some creditors don't want to work with them but they tell me not to worry and that they will work with them. Their associates are very good. Whoever I've talked to has been supportive. They explain the process and are very reassuring and non-judgmental. The way they relate with their clients is really good and they seem to know what they are talking about. I'm quite comfortable working with them. They don't call too much. They send emails then they follow up and they don't leave messages. They just tell me to call them back at a certain number. They're very professional.

    Original Review: The review was quick and professional. I was treated with dignity and allowed to ask questions. Some terms that I was not familiar with, was explained in simple terms. The associates went over the agreement with me in a summary to make easier to follow.

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    Reviewed Jan. 12, 2018

    This was an awesome experience. Working with National Debt Relief was by far the best help I could've received in a desperate financial time of need! I've recommended this service to family, friends, and co-workers in need of help that are having similar difficulties that I previously faced.

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    Reviewed Jan. 12, 2018

    Amazing! It was so easy and saved my family nearly half the total amount. National Debt Relief made my life so much easier and relaxing. I would say this is the best organization I have worked with. Makes settling debt that much easier.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 12, 2018

    Everyone that I have spoken with thus far has been very helpful and concise. All of my questions have been perfectly answered, and all of the information has been properly explained to me. I can only hope that this high level of customer service continues!

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    Staff

    Reviewed Jan. 12, 2018

    I've just completed my enrollment in National Debt Relief's credit counseling services. Very professional and kind reps from intake (Justin **) to my welcome from (Paul **). I'm hopeful that the stress I have right now with illness in the family and financial burden will ease up. Look forward to the next few years with them as my debt gets settled.

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    StaffTransparency

    Reviewed Jan. 12, 2018

    Confusing to start with. Everything is ok. Very pleasant, patient people. They had to explain a few things several times. Hoping to get straighten out and debt free... This will help me so much. This will take a load off my shoulders, these debts were not going down at all it seemed like.

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    Customer ServiceStaff

    Reviewed Jan. 12, 2018

    I received great information and the lady was very kind. She was able to answer all questions. I appreciate the time and guidance. I would definitely recommend to a friend to use this service. Thank you for your assistance and I look forward to working with you.

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    StaffProcess

    Reviewed Jan. 12, 2018

    This is an incredibly difficult time financially in my life & my family's lives. Thank you for your assistance getting me back on track. Atif ** & Tiana ** were very courteous & helpful through this process. Again thank you from our whole family.

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    StaffProcessTransparency

    Reviewed Jan. 12, 2018

    Getting started was easy and explained well and everybody I talked to was very helpful and professional. All my questions were answered and the process was simple. I feel that this is the right choice for my situation. I believe my future looks brighter.

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    Reviewed Jan. 12, 2018

    You guys were great about making me feel confident about getting out and debt. Especially making me feel confident in getting out of debt. I greatly appreciate it everything you have done for this. Thank you so much! I greatly appreciate that.

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    Customer Service

    Reviewed Jan. 12, 2018

    Great service, received information and questions got answered, as needed. Also, availability for any additional questions and quick response. Thanks. Yes I would recommend to anyone that needs this program.

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    Customer ServiceProcessTransparency

    Reviewed Jan. 12, 2018

    My experience was great. All parties involved answered all of my questions to where I can understand. Steve ** was great. Spent time with me to go over all my options and explained the program in detail to where I understood. The welcome call went very well and was explained, again, so I understand.

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    Customer ServiceTransparency

    Reviewed Jan. 12, 2018

    They truly care if you are going to be okay and if you fully understand what you are signing up for. They walked me through everything without making me feel bad about my situation. It could have been a terrible conversation but it was comfortable instead.

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    Staff

    Reviewed Jan. 12, 2018

    National Debt Relief has done an amazing job. I recommend their services to anyone trying to manage their debt and getting back on track. Their negotiation team is phenomenal. My credit score went from poor to the high fair area. Thanks for all the assistance.

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    Staff

    Reviewed Jan. 12, 2018

    I have had a very rewarding experience with National Debt Relief. Every step of the way has been lit up for me. I have been given a great gift to pay my creditors and I have rest and peace of mind. The people at this company are warm and generously kind. Thank you!!

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    Customer ServiceStaff

    Reviewed Jan. 12, 2018

    They help a lot. No problems just a few and customer service need improve because sometimes we don't understand what they said. They make good work. Thanks guys for all your help and happy to get almost relief. Need people who speak Spanish please. Thanks.

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    Reviewed Jan. 12, 2018

    Even though it has been a slow process to me I am really hoping this will turn around in my favor. I used another company a while ago and my credit was not affected as bad as it has been with National Debt Relief. I am hoping that the outcome will be a great one!

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    Staff

    Reviewed Jan. 12, 2018

    I had the pleasure of have the most kind and compassionate representative from National Debt Relief to assist me with my financial situation. His name is George **. I would recommend anyone who asks about debt relief to contact National Debt Relief and hopefully be put in contact with Mr. **. Thank you for helping me get my sanity back!

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    Reviewed Jan. 12, 2018

    Wow, where do I began. I have had the best experience ever, becoming debt free. Everyone I spoke to in the past year or so, was something. I will always remember. Thanks is not enough. KUDOS to National Debt Relief and I will surely recommend you.

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    StaffProcess

    Reviewed Jan. 12, 2018

    Sounds like a great program. Hoping to be debt free in 33 months and able to move on. Friendly helpful people. Still not sure how to do the power of attorney. May need to use the help line for that. But so far positive experience.

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    Customer ServiceStaff

    Reviewed Jan. 12, 2018

    I have recently had two debts resolved in a timely manner to my satisfaction. I am excited about these settlements. I am very pleased with the support I get by phone and email from National Debt Relief. I would highly recommend them. They are there for you when you need them.

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    Reviewed Jan. 12, 2018

    National Debt Relief is super easy to work with! They make it a hands off experience for you, and take care of any creditor headaches. They've negotiated 2 accounts at a 60 - 75% savings for me!! Glad to be with them!

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    Staff

    Reviewed Jan. 12, 2018

    They did a great job explaining every off & how it would be handled. The first person we talked to did not. We felt that we had to provide extra findings, which we could not do. Thanks so much for the help.

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    Customer ServiceStaff

    Reviewed Jan. 12, 2018

    The service I received was extremely helpful and took some of the financial stress off my shoulders knowing there was help available. The only suggestion I have is that the customer service reps have to pay attention to time zones when scheduling phone calls to avoid the issue I had today getting a personal call during my work hours when I specifically schedule my call for my lunch break.

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    Price

    Reviewed Jan. 12, 2018

    My experience was eye opening to say the least. I definitely feel at this point that I made the right decision to pick National Debt Relief. Christopher, my initial contact with this company, put my mind at ease by carefully going over in great detail all of my options and listening to all my concerns. I feel very confident in their ability to help me and others get a fresh start after several years of struggling to pay off debt that continued to increase with rising interest rates.

    I could not manage living paycheck to paycheck any longer never making any headway with my incurred debts due to circumstances not within my control. The pressure of making all payments on time weighed heavily on me every month until I could not foresee continuing this way any longer. I have been under extreme stress and working extremely hard while seeing no results. I finally feel that after all this time I will get a second chance with some room to breath and begin to live a life where I can be free of the burden of debt and creditors. Thanks to National Debt Relief I have hope that I now can save for my family's future instead of drown in tears of regret.

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    StaffProcess

    Reviewed Jan. 12, 2018

    I want to thank you for all of the very professional and helpful contacts that I've had with your team members. Each person was well trained, kind and very professional. They ensured to communicate each parties mutual responsibilities and worked to ensure my understanding of the process. I would like to thank you for all of your professional support. I appreciate a well managed organization with such a strong staff of team members.

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    Customer ServicePriceStaff

    Reviewed Jan. 12, 2018

    National Debt Relief has saved me thousands upon thousands of dollars that I put into my savings accounts. They do have a statement viewer, so you can view where every cent of your cash is going. They're generally pretty honest and good. They're easy to work with but they should do a better job with being in touch with the clients out there as far as different offers. They have a pretty large cost, as far as their service charge goes like every month. But the customer call line is really good. They've definitely invested a lot of funds into having employees on the phones for hours and hours.

    NDR stretches out the time required to pay off a debt for their own benefit. They're taking way more than they need to and they're making a lot of profit off of it. It's kind of annoying because when you're trying to pay off debt, the whole point is to pay it off quicker than later. And it does put a dent in it when it's $50 every month and if you're on a program for two years, that adds up a lot. But the quality of their service is pretty fair in relation to the cost. They're pretty good overall.

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    Process

    Reviewed Jan. 12, 2018

    Great understanding explicitly stated how the program works to achieve financial freedom. Additional legal assistance to handle court proceedings in an attempt to collect a debt. Credit history will be affected til the debt has been fully paid. I recommend their services. They provide a professional oath to negotiate on your behalf.

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    Staff

    Reviewed Jan. 12, 2018

    I am satisfied thus far with my experience. I am sad that my life has come to this place and it is hard to be happy at the moment. I do feel that I have been understood and helped by the people I have been in contact with. The days ahead will prove how good things turn out to be. I am counting on these good people to help me make it through this difficult time in my life.

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    Carmelita increased rating by 1 star.
    Customer Service
    After a positive interaction with National Debt Relief, Carmelita increased their star rating on May 16, 2018.

    Updated review: May 16, 2018

    I was surprised at the cost of the service. I don't remember it being 25% of total debt. I thought it was on the settlement of debt. I had heard that nonprofit companies do not charge as much. But I am thankful my debt is getting much better... I can't wait until I have no more debt.

    Original Review: Jan. 12, 2018

    I had used a debt consolidation once and they were on it right away. I am nervous about the fact you don't call or contact the companies prior to 3-4 months of being delinquent. I am stressing over the companies calling me and sending letters some certified. Cant we start doing contacting the companies now?

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    Staff

    Reviewed Jan. 12, 2018

    I think that the National Debt Relief is very helpful all the way around. They are very encouraging, and do not make a person feel like they are a failure. They are kind and courteous. I just wish they were available in the evening. It is hard sometimes because I am gone a lot in the daytime. Overall very good.

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    Process

    Reviewed Jan. 12, 2018

    I was extremely impressed with the patience that was shown me throughout the whole process. I am not very skilled at using a smartphone, but was help all the way through. When I was finished it gave me hope to be able solve my financial difficulties. Thanks.

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    Customer Service

    Reviewed Jan. 12, 2018

    I was down and out over my bills about to file bankrupt and I saw their ad and called very helpful. So I thought What do I have to lose. Best thing I ever did... They told what to do and I did everything they said. First thing my phone stopped ringing. Second they started to talk and make deals on payments. I now see the light at the end of tunnel. So happy that I went with NDR. Would tell anyone to try them... Thanks.

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    Staff

    Reviewed Jan. 12, 2018

    Both Nathainal and Jamie were very pleasant and professional. I enjoyed working with them. I would recommend a friend to contact you in the same situation for stress relief and personally request to work with them. I feel 100% relieved knowing I can have the extra money to do other things with.

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    Staff

    Reviewed Jan. 12, 2018

    All the people I have dealt with at National Debt Relief is very friendly, professional and very knowledgeable. They have kept us informed at all times on all transactions. They have done all they could do to help us get out of debt. Thank you!

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    Reviewed Jan. 12, 2018

    National Debt Relief seems to be amazing. Doing exactly what they said they would. I now have two of my debts taken care of and very thankful for their help!! I have very little communications with them but I also know they are there if I need to talk to someone. Thank you National Debt Relief!!

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    Customer ServiceTransparency

    Reviewed Jan. 12, 2018

    Great customer service, as well as being patient, amazing at answering all my questions and concerns. Navigated me through everything! They will explain how it work when it comes to payments and how much you would have paid depending on what you did.

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    StaffTransparency

    Reviewed Jan. 12, 2018

    Clear, concise, thoroughly explained and understood. Polite, courteous staff. Can't think of anything else to say that would relay my appreciation for the assistance given by the staff at NDR. Thanks again for your help in getting this done. Can't wait to be debt free.

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    Customer ServiceStaff

    Reviewed Jan. 12, 2018

    I have been with National Debt Relief since 8/2016 and they have paid off 50% of my debt and saved me tons of money. This past week I had some unexpected bills come up. I called stressed out that I would not be able to pay the car repair and the unusually large utility bill next month. I spoke to James who was so awesome and told me what I need to do to be able to pay those bills without hurting my payment schedule. He took his time and made me feel at ease knowing I that they would work with me to solve my problem without penalizing me. I now will not lose any more sleep and I hope I get James again when I have to call back in 2 weeks.

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    StaffTransparency

    Reviewed Jan. 12, 2018

    Everything was answered and explained very well. Went over and made sure that I totally was comfortable with everything that I was signing. Both people explained and were helpful with answering my questions. Made sure that I understand what's going to happen.

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    StaffProcess

    Reviewed Jan. 12, 2018

    Everyone we talked to made the process very easy and less scary. We felt welcomed, not like we were bad people for having a hard time with our debt. We are looking forward to becoming debt free so we can make our dream of owning a home a reality. Thank you to Christal for being so helpful.

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    Customer ServiceProcess

    Reviewed Jan. 12, 2018

    Nice and fast customer service! I am glad to be working on getting my debt paid off so that I can retire and work from home. I'm just starting the process but I think it will be a great experience. Thank you for helping me to reach my financial goals.

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 12, 2018

    I was walked through the process very thoroughly. All my questions were answered and anytime I called the representatives were extremely courteous. One exception was Ben (His tone wasn't very friendly, I think he might have been having a bad day).

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    Staff

    Reviewed Jan. 12, 2018

    Andrew ** with National Debt Relief was very courteous and very professional and answered all our questions and helped us enroll in the debt relief program. We appreciated his work in helping and explaining everything to us. We enjoyed working with him and would recommend him to anyone that needs help.

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    Staff

    Reviewed Jan. 12, 2018

    Lucy ** is a superstar. She was professional, patient and extremely thorough. Her confidence in NDR and what it can offer me as a client was extremely apparent. I feel confident that I made the correct decision. I will definitely recommend NDR to friends and family struggling with debt.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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