National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
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Reviewed Oct. 16, 2018
I was given so much information about this program that I did not have very many questions at all at the end. The staff was very friendly and knowledgeable. I am pleased with the services that I have received so far.
Reviewed Oct. 16, 2018
Getting back on track and debt free. Been a long road, but the folks at National Debt Relief are helping me clear up my debt, and get financial freedom. Folks at NDR are friendly and are very helpful. Thank you, NDR.
Reviewed Oct. 16, 2018
I am very happy with how patient and welcoming the staff at NDR have been since I enrolled. They are just there to help. I never once felt embarrassed about having to do this, and they made me feel great about taking control of my financial situation.
Reviewed Oct. 16, 2018
Great. The people we dealt with were very patient & helpful. We are hopeful the timeline that we were given gives us the peace of mind we are currently looking for. Thank you in advance for your help.
Reviewed Oct. 16, 2018
The individual I have spoke with have guided me through the process and did an outstanding job of explaining everything with the program. I believe you have an outstanding group of people who go out of their way for your customers.
Reviewed Oct. 16, 2018
Superior Assitance given throughout process. Both Daniel and Nancy went above and beyond to keep me at ease throughout the entire process. Thank you. I was skeptical at first as I had contacted other companies for help but was left confused for their help. Yet Daniel kept me on track and everything went smoothly. I am very excited to get my credit back on track and stop paying all the high-interest rates.
Reviewed Oct. 16, 2018
So far my experience has been good with National Debt Relief. We just started and I’ve only spoken to one Customer service rep so far but she was very pleasant and thorough with the information. If I continue to get the customer service I received today from here on out, I would definitely give 5 stars and recommend to friends and family!
Reviewed Oct. 16, 2018
Everyone that I spoke with was great. They were able to answer any questions I had and made everything easy and very understanding. I think this was the best decision I could make after my medical bills put me in the situation I was in. Thank you again, James and members of the welcome team.
Reviewed Oct. 16, 2018
I recently signed up with NDR and have not yet gotten into the real credit problems I face with creditors. So far, NDR has been very easy to work with and very helpful. If they live up to what they're promising, the overall experience should be very positive. I have primarily dealt with two people, and they have been professional and very helpful. This experience has relieved a lot of stress in my life, but I know there are challenges ahead. I feel comfortable calling NDR at any time, as I know my questions will be answered. Hopefully, they won't stray from their promises. I have put a lot of trust in them.
Reviewed Oct. 16, 2018
I visited with Vanessa, who was very kind, knowledgeable and helpful. She walked me through all of the forms, documents, legal questions, etc., and helped me to make decisions that will impact my future. I look forward to working with National Debt Relief to become debt-free in the near future... something I never thought would happen.
Reviewed Oct. 16, 2018
I was very hesitant about trying a debt relief program but I was running out of options. After speaking with someone at NDR I was put at ease. The program was explained in detail and I was so relieved to find a way out.
Reviewed Oct. 16, 2018
Everyone was very knowledgeable about the program. Associates went through step by step. Answered questions efficiently. Walked you through process. Assured you with peace of mind of what was done and what to expect. Should have done this long ago.
Reviewed Oct. 16, 2018
You all were very friendly and helpful. You helped me to understand the program and to give me peace of mind and to be free of debt. My agent Al ** helped me through everything that needed initials or signatures. I feel confident in choosing National Debt Relief. Thank you.
Reviewed Oct. 16, 2018
Everyone I have spoken with was very helpful, knowledgeable, and kind. Response time was great. I appreciate their politeness, non-judgmental attitude, and willingness to do the best for my needs. Your service is helping to resolve a difficult situation for me in the best manner possible. I appreciate the excellent service.
Reviewed Oct. 16, 2018
Since I just joined National Debi Relief so far the experience is a 5 star. They are very helpful and take the time to explain where I understand. If anyone is in need of debt relief I would highly recommend.
Reviewed Oct. 16, 2018
Everybody has been very helpful thru this process. Customer services was very informative and answered all the questions that we presented them. Everybody was very polite and professional on the phone calls. The whole process was explained in detail. I would recommend this service to anybody that is overwhelmed with credit card debt.
Reviewed Oct. 16, 2018
I was advised during the enrollment process and after signing a 6 page document that NDR would be acting on my behalf to settle my debts. Now, the next day, that is no longer the case. The documents that I signed yesterday I was giving NDR the authorization to call my creditors. Now, I need to sign a power of attorney??? This is after the fact. This was not reviewed on the telephone. I want out of this. Four to six months before NDR does anything? Now I am being told that my accounts need to go into delinquency. I was advised not to pay them directly. So you have me in the worst position. This program is not what you advertised.
Hello Susan,
Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence for us. We will be reaching out shortly in order to make things right. You can also call us directly at 888-660-7427.
Reviewed Oct. 16, 2018
Everyone has been very helpful and knowledgeable. I felt a sense of relief from the first call. I am hopeful this will be the best decision I have made. So far I am completely satisfied by the customer service I have received. I look forward to completing the program with a debt free future.
Reviewed Oct. 16, 2018
As for now the two people I have spoken to treated me with kindness and respect, answered all the questions I had, now I just hope everything works out. Thank you to my both helpers, my daughter told me I should’ve done it cause it won’t work but I believe in Nathan ** that it will work for me.
Reviewed Oct. 16, 2018
When joining your program, the customer service people that signed me up were courteous, professional and sympathetic with my situation. They contacted me precisely when they said they would, and all the emails and documents were helpful and very relevant to the process.
Reviewed Oct. 16, 2018
Very friendly and patient with me. I am not too good with this computer stuff. And you were very patient with me and continued to answer and help me thru this. Thank you so much. Everyone that I talk to was great.
Reviewed Oct. 16, 2018
Very scary at first but Mr. **and others calm things down by revealing the numbers I’ll be saving to help get out of the debts. I would most definitely recommend this company to other friends and family. Thanks you all for your support.
Reviewed Oct. 16, 2018
Was easier to get started than I had anticipated. Retirement for me is around the corner. I had been worried about having so many bills to pay that would keep me from retirement but now I can see it happening. The staff are very kind and understanding.
Reviewed Oct. 16, 2018
Excellent Service so far. Brent was outstanding. He explained the process clearly and courteously. He was sympathetic toward the financial challenges that I am having. The lady who called me to enroll me was also very nice. I do hope that National Debt Relief will continue to provide me with excellent service. Thank you.
Reviewed Oct. 16, 2018
I have deeply appreciated all the help that Rhooe has given us. He's walked us through everything we've needed to do, and has made it seem very possible to get out of debt. I deeply, deeply appreciate the hope that you guys are offering: that we can get back on the road that we never intended to leave. My husband's illness put us way farther behind than we ever intended to be when it came to debt, but when it comes to the health of someone you love you take the debt and pay the consequences later. Thank you for helping us with this, God bless you all!
Reviewed Oct. 16, 2018
So far my experience has been great, Jalena has been a big help & she was wonderful in explaining everything. Everyone I’ve talked to has been very helpful with all the questions I had. I can’t wait until everything is done.
Reviewed Oct. 16, 2018
The startup process was very clear, which was again reiterated in the Welcome Call. Very friendly staff and they answered all questions we had. We are looking forward to this process to help us gain financial freedom and we appreciate knowing that help is just a phone call or email away.
Reviewed Oct. 16, 2018
Very friendly and understanding, and made a difficult situation better. I feel like I am on the right track, and am definitely on the road to being debt free and will now have the ability to move on with my life.
Reviewed Oct. 16, 2018
I was in a situation where I needed some help and direction, so I searched and I found that it was some concern that National Debt Relief has experience in. Their enrollment process was very smooth and very transparent. I understood all the problems that may come along and I was able to make an educated decision. I also understood that this is something that comes with a lot of responsibility in terms of making on time all that installments that I have to do for having enough money in the account so that NDR would be able to negotiate a settlement for me. That was explained to me upfront and they gave me an average of around 40 months to complete the program.
Whenever I call, I get a good response from their reps. But for an existing customer who is at a certain stage of the negotiation, they could customize the call to be directed to a more experienced person that would save the time. Otherwise, it’s like going over the same details with a rep, then again going over the same details with that experienced person. So that second level of support should be available based on the stage of the program. Other than that, the program is going in the direction that I was promised and so far, I was able to take care of two accounts completely, so I’m happy.
Reviewed Oct. 15, 2018
You guys are great. I wish I would of found you guys sooner. The service was ABSOLUTELY hands down the best customer service I ever had. The help I get is so amazing and everything is great. They help come up with a plan to pay off my debt.
Reviewed Oct. 15, 2018
Was good person. Talked super fast. When asked question was knowledgeable but talked little too fast and not really clear sometimes. Also was late on appointment and took longer than was told. Overall good. Also wasn’t able to complete form since was driving. When enrolling was told debt relief helps between 4-6 months but then was told take 4-6 months for settlement.
Reviewed Oct. 15, 2018
I would definitely recommend NDR. They are very helpful and transparent with all clients. Myles was very understanding and very thorough. The welcome call was definitely helpful in finalizing everything. I just started this process and already have a huge weight lifted off my shoulders.
Reviewed Oct. 15, 2018
With this program, I now have a plan for resolving my debts within a reasonable time frame with substantial savings. The services account team communicated with me in a professional manner. They explained in clear terms the process, benefits, and ramifications to my credit standing.
Reviewed Oct. 15, 2018
Everyone I have spoken with from National Debt Relief was very patient and allowed me to asks questions without feeling rushed. I feel hopeful they are able to assist me with becoming debt free and helping me to start over.
Reviewed Oct. 15, 2018
I had a wonderful experience with Tashana ** and Montrese ** (underwriter). They both were very patient and very helpful in completing my application. I especially wanted to thank Tashana ** because she really worked with my schedule. She did her best to make sure I completed the application with ease and was very patient due to my work schedule hours. She is an excellent worker and I would definitely recommend her to anyone who needs help with their debt.
Reviewed Oct. 15, 2018
Paul was very nice and easy to work with. The process was smooth and pretty quick as well. I would recommend NDR to all my friends, should they need the assistance. Thank you. I look forward to working with you.
Reviewed Oct. 15, 2018
Associates were very knowledgeable and covered all areas in detail and put me at ease. All email documentation was very promptly delivered and the e-signing process was very easy. It was a pleasure dealing with NDR! Thank you for being so through and providing sound advice. Associates even caught the use of a Chase account and advised not to update contact information to make negotiations easier.
Reviewed Oct. 15, 2018
The call and service I received on the Welcome Call and every call before this has been great and very helpful. My wife and I were drowning in debt and didn't know how to get out from underneath it. We now have a sense of relief and feel we can breathe because of the help we have received thus far.
Reviewed Oct. 15, 2018
Very Easy to work with... Very helpful. Gave me peace of mind. Josh was very helpful from start to finish, he read me everything, to make sure I understood what he was saying and how it would help me. He told me to call him any time if I needed help. That's great customer service.
Reviewed Oct. 15, 2018
I read a lot about different debt relieve/consolidation programs and after reading the great reviews I decided to request more information. They called me right away and after careful explaining to me details of the program, I knew this was a great program for me.
Reviewed Oct. 15, 2018
Both Alana **, and Tiana ** were wonderful. They explained everything very clearly, made sure I understood everything. Walked me through this process. Generally made me feel comfortable and like I actually have a chance to get out of this mess. I really appreciate their help and kindness.
Reviewed Oct. 15, 2018
Mr. Ed ** was extremely courteous, patient, helpful and well informed in our session. I commend in every way. I was very well informed of all aspects of the agreement and look forward to eating debt relief. Tank you for this opportunity.
Reviewed Oct. 15, 2018
I was in denial that a company could help me solve my debt. I am a straight guy on respect to owning money so I was really scared. I feel very relieved myself now that I am with National Debt Relief.
Reviewed Oct. 15, 2018
We just started the program, and my husband I did a lot of research before we called and so far we are very satisfied! We are looking forward to the following months and becoming debt free and being able to save for the future and also save for our children’s college funds or to even help them in the future!
Reviewed Oct. 15, 2018
I hope this program will put me on the right path to 2 debt. Everyone I talked to were very friendly and helpful. Hope it works out, thanks so much. This is scary but they made me feel better. I am sure I will tell a friend about this program.
Reviewed Oct. 15, 2018
I think this process went smoothly and I was very happy with it. I feel you guys will help me get on the right direction. I went through some rough times dealing with all my debt last year and I am just glad to be getting back on track.
Reviewed Oct. 15, 2018
Agents were professional and supportive throughout the process. I felt they answered my questions and provided information in a supportive, non-judgemental manner. It was important to me to know my debts could be managed and resolved in the time frame I was given. It is truly a relief to know I have options to resolve my debts without having to go into bankruptcy.
Reviewed Oct. 15, 2018
My experience with Carlos was amazing, he was thorough & spoke in a tone & speed to where I could understand him. The follow-up call with Donna was a bit difficult. She spoke so fast & her words were all mumbled.
Reviewed Oct. 15, 2018
Very good explain and fast services, everything are clear, I had 5 credit cards and always I paid minimum payment and never finish, just they help me fix that amount for 51 mounts and save my life. Thank you for your help.
Reviewed Oct. 15, 2018
Antonio as my first contact person was very helpful. Explained everything well. Easy to talk to and still quite professional. And I can say the same things about Andrew who did my welcome call. All in all an excellent experience.
Reviewed Oct. 15, 2018
Thank you for your help. This has been a smooth and transparent process so far, and I appreciate the help. The initial steps with Steven were clear and I felt comfortable asking candid questions. And the Welcome call was just as supportive and clear. Thank you.
Reviewed Oct. 15, 2018
So far, with the set-up process has been great. I have been nervous and anxious about the debt relief, but my representative has helped me to understand more and relax during the beginning of the process. I hope the remaining process is as pleasant as the beginning.
Reviewed Oct. 15, 2018
I love how thorough and professional they are to help me out. Not only was I impressed with their credentials but their drive to help me succeed gave me the boost I needed. I would recommend them to anyone who needs help with debt.
Reviewed Oct. 15, 2018
NDR has given me great advice and an opportunity to increase my credit score and get back on track. I would recommend NDR to anyone who is looking to resolve their debt and need any guidance. Ronald and Andrew were both extremely helpful on any questions I had.
Reviewed Oct. 15, 2018
Very professional staff, patient, took my concerns seriously. Treated me with due respect and understanding that my availability is unpredictable. Moreover very happy that I received this level of commitment and reliability from Glenn, and the other representatives of National Debt Relief.
Reviewed Oct. 15, 2018
Great experience and explanation of everything in great detail, very friendly and helpful staff, just wanted to thank Ampi and Adriana for their support and helping me through this process and I will recommend this to people who are having the same troubles that I was.
Reviewed Oct. 15, 2018
Be Very Careful... Document and record everything. They don't disclose everything and you find out as you go along which can cost you more. Even when you tell them you are not available for calls during specific hours they ignore it and your emails and call several times so they can give you more BS and patronize you. Do not trust what they tell you that's for sure.
Hello,
Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Oct. 15, 2018
The bills got out of control. Although I wasn’t behind and getting collection calls, I was just making monthly minimums. I was robbing Peter to pay Paul. We needed to consolidate and National Debt Relief had good reviews. I called in and the gal was very helpful. She walked us through everything and set up a payment plan. They asked me what my budget was and worked out the payment plan as far as time and length of payment.
Once National Debt Relief stepped in, they pretty much took care of the situation from the get-go. That was nice since it was a hard thing to do. I don’t really have to deal with making payments now. You hate to do it but when you do, at least somebody is there to take care of it for you. So that part has been good. They were great and they definitely know what they’re doing.
It’s been several months since I’ve set it up and I’ve been doing it ever since until the debt is paid off. They said it would two or three years. They contact me from time to time when they have an offer. Sometimes, I might have to pay a little bit extra because the company wants the payments in a certain amount of time. But it’s all worked out. So far, it looks like they’ve been saving me quite a bit of money. I’ve even gotten notifications from the creditors saying that they've received the payment. National Debt Relief has done everything they said they were gonna do up to this point. I would tell others to let this company handle their debts for them because this company has the experience.
Reviewed Oct. 14, 2018
Customer service is outstanding. Every individual I have had contact with has been extremely understanding, helpful, and empathetic. Being in a situation like this is never easy and it helps to feel like I have such great people on my side trying to make a difference.
Courtney, thank you for taking the time to leave such a great review today! We're glad you got to experience the work of our top-notch agents firsthand. We understand it can be tough to be in a situation like this, but we'll be there every step of the way to help you reach your goals.
Reviewed Oct. 13, 2018
Even though I just started the program, I feel extremely confident that this will be the best decision I have made. Each representative that I have talked to has been amazing. Thank you National Debt Relief, a weight has been lifted.
Reviewed Oct. 13, 2018
My experience with customer service has been positive. I initially spoke with Michael **, Certified Debt Specialist, and Nabil from the Client Success Team, were pleasant, professional and informative. I am thankful that National Debt Relief will be assisting me to resolve my debt.
Reviewed Oct. 13, 2018
So far this has been a very positive experience. Our agent was Daniel ** and he did an excellent job, answered all our questions, was extremely patient and pleasant. The actual program hasn't really started so we cannot fairly assess the process yet.
Reviewed Oct. 13, 2018
Just starting program, this program is my first time. I’m hoping this program works out for me. I was well informed about the program and looking forward to things working out. Thank you very much for all your help.
Reviewed Oct. 13, 2018
I have enrolled in a debt consolidation program through National Debt Relief. They responded to my request for information very quickly. The company was very professional, thorough and professional. The process was done very quickly and to my great satisfaction.
Reviewed Oct. 13, 2018
They really made it easier for me to understand what I need to do and what is going to happen in order for me to get out of debt. They were very helpful and nice that it made me feel like everything will be okay. I really am glad I got accepted in the program.
Reviewed Oct. 13, 2018
Very helpful. I'm hoping I'll be able to pay this off in fewer than the 40 months I've signed up for. Justin was very thorough on the initial phone call. The welcome call the next day was very informative also.
Reviewed Oct. 13, 2018
I just enrolled in this program as of yesterday. Normally when speaking with any kind of call center, the person you speak to is rude. Everyone I have dealt with seems to really care and anytime I needed to stop to ask a question, even the same one more than once, it was very pleasant. I'm not sure how this will go considering I just entered into the program, but excellent so far.
Hello Kristyne,
Thank you for your feedback. We understand that the process can be difficult at times. As such, our goal here is to always provide a 5-star experience for every client.
Reviewed Oct. 13, 2018
My experience has been nothing but a sigh of relief once everything was explained and a final set of deposits of a reasonable amount was determined, I gladly accepted their terms and help. It's going to be a long road to travel but it keeps me from having to file bankruptcy and gets the debtors off my back.
Reviewed Oct. 12, 2018
The initial experience to join National Debt Relief was fine but the welcome call was absolutely ridiculous. I told them I would call them but they kept calling for a "welcome call". It needed to be handled all in 1 call or by email. The welcome to the program call was basically reading it all back to me again from a script which was not needed.
Hello Vivian,
We are sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every client to have a great experience. We will be reaching out shortly to better understand your concerns and hopefully resolve. You can also call us directly at 888-660-7427
Reviewed Oct. 12, 2018
I called in because I had received a letter from a creditor and needed to know if it was included in my debt. I got all my questions answered and the attitude from the agent was amazing. This kind of customer service is exactly what you want to have especially when trying to fix your debt.
Reviewed Oct. 12, 2018
Ricardo was really helpful. He answer all the questions and he explain step by step clearly. Also after all the process was done the welcome call explain one more time in details all the process. Overall I am very happy.
Reviewed Oct. 12, 2018
Well I just started and I feel better knowing all the detailed info brought by National Debt Relief. Thanks. This is the best option. I'm glad I take this decision. And also thanks Glenn ** who gave me an exceptional interview the day I called.
Reviewed Oct. 12, 2018
My experience with Athena was phenomenal! She provided me exceptional customer service, which I truly appreciate as I go through this process. She explained everything thoroughly and made sure that I understood the information. Keep up the good job Athena and please go and visit the Statue of Liberty for me!
Reviewed Oct. 12, 2018
I was treated with a lot of respect and understanding. I was given the information in a very clear way. I was allowed to ask questions and my doubts were clarified. At no time I did feel judged by being in a complicated situation in my life.
Reviewed Oct. 12, 2018
Compassionate and patient, they thoroughly explained everything and made sure I was comfortable with the process every step of the way. Quick follow up and follow through with easy to understand instructions and a willingness to answer questions and address any concerns I might have.
Reviewed Oct. 12, 2018
Isis was a wonderful woman to talk with and made me feel comfortable with the cadence of the phone call. Not too rushed and not too slow. She was very knowledgeable with my questions and answered them thoroughly. I was much more comfortable with the program after she confirmed things with me.
Reviewed Oct. 12, 2018
My experience with processing application for your service was excellent. Gabriel **, debt specialist, was patient, spoke clearly. He expedited the application promptly while going over it in detail. He answered all my questions. Celeste, welcome team, answered all my questions. She was thorough going over my application. I was impressed by both.
Reviewed Oct. 12, 2018
Everything during enrollment has been great! The Welcome Call was smooth, as well. I’m excited to see how everything else goes. I’ve never experienced something like this before so I am obviously nervous but so far everything has been really easy.
Reviewed Oct. 12, 2018
The telephone conversations with Mr. Jonathan ** and his associate was very helpful and professional. They were very patient. They assisted with completing all forms and explaining in its entirely. They answered questions as we discussed all forms. Both associates were very friendly and knowledgeable of the program. They were willing to listen and address all concerns.
Reviewed Oct. 12, 2018
I think this program will be a big relief. This credit card and loan debt will be a mountain of my back. I would most definitely recommend you all to friend. So far I've been very satisfied with my customer care experience.
Updated review: Oct. 17, 2018
They reached again to me and apologized for the inconvenience. They answered all of my questions and concerns.
Original Review: Oct. 12, 2018
I was not happy at all with the welcome call. The lady was just reading off paper the whole conversation, and whenever I ask something she would just repeat what she read off paper. Very rude call, and I was very unhappy with it. The whole conversation from the beginning to end was just stuff on paper and it didn't matter what I ask or say, I just had to comply.
Hello Abdulbari,
Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Oct. 12, 2018
Each person I spoke to was very understanding, and took time to explain each step of the process. The information they sent me by email was very straightforward and easy understand. When documents had to be signed it was a very easy process. In addition, every was very respectful of my position.
Reviewed Oct. 12, 2018
Ed and Serge were great. They answered all of my question and were nice and helpful. I would recommend the company to everyone that needs help with their credit. The payments are affordable and they took you step by step on the website and make it easy to pay more.
Reviewed Oct. 12, 2018
I was happy with my enrollment process and believe this will help in the long run. This will give me the opportunity to finally have a chance to become debt free in a few years. Without them, it would have taken me a lifetime.
Reviewed Oct. 12, 2018
Great people and most helpful. They were kind and patient with me and my husband who is laid up with a broken hip. Took my laptop to hospital for him to sign and all went well. Will recommend this group to anyone.
Reviewed Oct. 12, 2018
The people were great, descriptive, and knew what they were talking about. They easily answered any questions I had. They genuinely seemed to care about what I had to say, and I appreciated the fact that they called me back, after our initial call was interrupted.
Reviewed Oct. 12, 2018
When I applied for this program I had no idea what it was or how it worked. The agent that helped me was very well informative and very kind. The customer service was great and helpful. I would recommend National Debt Relief to anyone who needs help financially.
Reviewed Oct. 12, 2018
Thank you for answering my questions and explaining the details to me. I am starting to feel like I might actually have a chance to turn things around, not just for me but also for my son. For the first time in a long time, I might be able to breathe.
Reviewed Oct. 12, 2018
These ladies were very welcoming and explained every detail. They allow as many questions I could think of and answered them. I appreciate their patience and honesty! After my journey, I will definitely recommend this program to anyone who has debt.
Reviewed Oct. 12, 2018
I had a positive experience enrolling in the program, staff members were very attentive and professional. I would definitely recommend program to friends. I feel that they will do their best to help me. The welcoming call was also very helpful, my calls were always returned in a timely manner. I look forward to working with National Debt Relief.
Reviewed Oct. 12, 2018
This team is great! I was helped by Craig ** and Catlyn. They were genuinely helpful, non-judgmental, patient, and made me feel well taken care of. Craig was also very good following up via voicemail and email despite time difference. I highly recommend NDR for those of you who are having financial struggles.
Reviewed Oct. 12, 2018
Very informative and very helpful guiding me thru the process for debt relief. She covered every detail and it didn't take that long. I would recommend the site and National Debt Relief to anyone. They saved me 33,000 dollars in bills and finance charges that would have taken me the rest of my life since I can't work to pay it. I'm a disabled Veteran and this helps me a lot.
Reviewed Oct. 12, 2018
Great experience so far so good. Will know more as time goes by. Everyone has been very polite and helpful with answering any questions and concerns that I have had. Most everything was answered when we reviewed the documents. Thank you.
Reviewed Oct. 12, 2018
I was too far behind on my bills and I couldn’t keep up with them. I called National Debt Relief and they seemed like they were all good. Signing up with them was pretty easy. They walked me right through the whole process and they were pretty good. They’ve been setting up everything. I can go online and see what’s going on, and it’s a pretty good deal. I only have one payment a month now instead of eight or nine of them, and it makes life a little easier. Everything went pretty good.
Reviewed Oct. 11, 2018
Josh was very knowledgeable and helpful. He answered all my questions and really explained the program thoroughly. I feel very confident in enrolling in the program. Everything is clear and understandable. It was such an easy application process and I was informed of every step of the way. Thank you.
Reviewed Oct. 11, 2018
I’ve used you guys for a semi short period of time and everyone that I’ve spoken to has been very informative. HOWEVER. Today’s experience with the lovely woman I spoke with was absolutely the best customer service I’ve had in the 29 years I’ve been alive. She was extremely sweet and patient as I had numerous questions. I’m from a military family and was brought up with excellent manners and she put me and half my family to shame with her level of professionalism, thoroughness, and patience. She answered everything and sometimes multiple times to make sure I understood. She was amazing. I manage a crew and I couldn’t imagine being more proud of such a job well done. Sorry for the high character count but she needs some recognition. Thank you guys for making my life easier and helping me get back on track.
Reviewed Oct. 11, 2018
I have tried calling many Debt Relief Programs but really felt secure with National Debt Relief, especially since I saw that they had excellent ratings with Better Business Bureau. It was so hard to start the conversation because I was so embarrassed at our credit but they really made me feel that everything is alright and they were there to support us every step of the way. It's just such a relief to know that soon everything will be in control.
Reviewed Oct. 11, 2018
Everyone was very helpful and informative. Went with me step by step and answered my questions and concerns. Of course I am just starting this process and will have to do this again once some of my debts start getting resolved. I do not expect to encounter any problems with the plan but they let me know if I do all I need to do is call.
Reviewed Oct. 11, 2018
After much research and positive reviews, I decided to contact NDR to help my husband and myself get ourselves out of seemingly hopeless debt. The representative I spoke with was understanding and non-judgemental. He put me at ease, gave me information to consider before moving forward and reassured me that he was going to be there to help me through the process. Now I am ready to move forward and resolve my debt.
Reviewed Oct. 11, 2018
Everyone was polite, kind, and helpful. Would highly recommend this company to anyone else in this situation. The young man that helped me initially to sign up for the program was very dedicated to explaining how everything was to be processed. The young lady who verified everything that he had told me was very kind and polite. I would definitely recommend this company from what my experience was today. Thank you.
Reviewed Oct. 11, 2018
I have never thought I would ever get recover from debts, but thanks to National Debt Relief I’m at good hands. Nathan was very helpful in assisting my needs in order to get my debt in accordance and debt free.
Reviewed Oct. 11, 2018
They are very professional and super nice. They helped me understand everything and walked me step by step through the whole process. It would take me over 500 months to pay off everything and now I will get it done in just 42 months. I can't wait for my debt to be gone!
Reviewed Oct. 11, 2018
The staff very professional and not judgmental. The staff answered all questions and explained all requirements in detail. I was able to explain my situation and was not judged as to what lead me to getting into my situation of being in debt. I felt as though the staff really cared and wanted to help get me out of my current situation.
Reviewed Oct. 11, 2018
I just enrolled for National Debt Relief, and so far so good. The staff are all professional and made it easy to get started. I am excited to finally be doing what I have to do to get back on my feet.
Reviewed Oct. 11, 2018
Company is okay, very much like any settlement company out there these days, but they pay for most of their accreditation such as that A+ BBB rating to attract customers since they appear to be #1. Also, from what I understand, they take advantage of their employees. This company is the example of an old candy apple. Looks great on the outside, but rotten inside.
Reviewed Oct. 11, 2018
So far I am happy with everything, I am ready to get the program started. I want to be debt free, and this seemed to be my best option. Everyone I have spoke with has been very helpful with all my question and their explanations of the agreement.
Reviewed Oct. 11, 2018
The experience was great fast and easy. I appreciated all the help and the fact that they read the contract with you over the phone. The approval process was also very easy. Thank you all so much for the help.
Reviewed Oct. 11, 2018
Both agents were excellent! Clear, transparent and very helpful! They answered all questions and made sure and I understood everything before making the commitment. Eased my worries, so that I can breathe easy and be able to keep some money in my pocket to keep a keep a roof over my family’s head and food on the table. Thank you!!
Reviewed Oct. 11, 2018
I was helped by Brandy and Krystal, who were both super helpful and informative. They made me feel comfortable and confident I am making a great decision by going with National Debt Relief to be debt free. I really appreciate all of their help.
Reviewed Oct. 11, 2018
They are very easy to work with and knowledgeable and helpful. They treat you like a person and don’t talk down to you. They are fast and efficient and explain everything. They go over the whole process explain all documents.
Reviewed Oct. 11, 2018
I have enjoyed working with the National Debt Relief people. The process is just getting started, but so far so good. I feel like a big burden has been lifted off my shoulders. My mind is at ease. I can't wait for this experience to be over so I can feel better about myself and my debt.
Reviewed Oct. 11, 2018
Everyone has been wonderful to deal with. They made everything easy. Everyone explained all I needed to know in detail and made sure to answer questions I may have had. I would recommend this service to anyone. I'll tell everyone to talk with Jim!
Reviewed Oct. 11, 2018
Very thorough customer service. Everything was explained to me in terms that I could understand. I was treated with respect and sincerity. Enrollment into the program was smooth. A huge weight has been lifted off my shoulders. I would highly recommend National Debt Relief.
Reviewed Oct. 11, 2018
I have had such a positive experience so far. Communication has been clear and straightforward and everyone has been very understanding and professional. I hope to see positive results with this program going forward. I'm still at the beginning stages of the program and it's scary, but I have a good feeling about this. My gut instinct never fails me; even though, I sometimes don't listen to it. Smooth sailing so far.
Reviewed Oct. 11, 2018
I greatly appreciate the service that National Debt Relief is giving me the opportunity to get my life back on track and clear my debt. It gives me joy and happiness. Thank you national debt relief. I will most definitely recommend it to people who has the same problem as me.
Reviewed Oct. 11, 2018
Welcoming me to program. Response time good very polite. Asked if I had any questions along the way. Willing to help me fill out forms correctly. Tried to explain everything along the way to help me understand everything more clearly.
Reviewed Oct. 11, 2018
Nikki made my process super easy as well as the lady who did my welcome call. Everyone is super nice and knowledgeable about what needs to be done. They made sure I understood the whole process before proceeding. Looking forward to working with them further.
Reviewed Oct. 11, 2018
Both guys that I have talked to have been very helpful. They actually put me at ease which I haven't felt in months. They have answered all of my questions. So far everything has been a breeze. I would highly suggest National Debt for anyone.
Reviewed Oct. 11, 2018
I was the primary contact for enrolling my husband and I's debt with National Debt Relief. Antonio was my first point of contact and he was kind, professional and knowledgeable. He allowed me to ask questions as they arose and clarified when I asked. I felt prepared for the welcome call we received after completing our enrollment paperwork. Our welcome call was very informative. It confirmed the aspects of the agreement we covered with Antonio. It makes us feel nervous to have a negative impact on our credit score, but we are confident in the support we will receive from National Debt Relief after speaking with both representatives.
Tricia, the initial stages can be a bit intimidating but remember we're here to help in any way we can. Don't hesistate to contact Client Success if you ever have any questions or need anything clarified. Thank you for leaving a review today.
Reviewed Oct. 11, 2018
Every step was taken at a pace that we could fully understand. We are so excited to become a member and get back to the way things use to be in our life... Stress free. We did our research before joining, and time and time again your company was ranked #1.
James, welcome to the National Debt Relief family, and thank you for taking the time to leave feedback today. We wish you the best of luck!
Reviewed Oct. 11, 2018
I want to take a minute and say thanks to everyone involved in this process. The NDR team is very prompt and knows their products and services. Again, thanks for helping me through a rough patch in my credit and making sure I succeed.
Reviewed Oct. 11, 2018
All of the people that I spoke to over a two day period were Very helpful, professional, kind and considerate to my individual situation. They were dedicated to helping me understand and achieve debt relief through this program. Thank you all for your help.
Reviewed Oct. 11, 2018
I was very lucky to have great customer service professionals help me with this process. Everything was very detailed and very well explained. All questions were answered and I was always able to speak to a live person. Everyone was kind and respectful.
Reviewed Oct. 11, 2018
Everyone representative I spoke with was helpful and professional. Also, everyone was pleasant to talk to and there was never any pressure to do anything. They took their time and did not rush through anything. Everyone was very thorough on the phone which made me feel more comfortable. Very good experience overall.
Reviewed Oct. 11, 2018
When I contacted Olga **, she was very courteous and professional with any questions I had and explained all details clearly. I also got a call from Ms. Toya ** regarding the features of my account and the debt relief program. She was very thorough and professional as well. I had a very nice experience talking with Ms. ** and Ms. **.
Reviewed Oct. 11, 2018
Very professional and personable. They listen to your needs and work with you to resolve your own criteria, situation. They will answer all questions that you might have and go over in detail the fine print. It's nice to see a business that goes over everything to make sure you understand what needs to be met from you the client. Would highly recommend.
Christine, thanks for taking the time to leave a review today! Our goal at National Debt Relief is to make sure all our clients are as successful as possible in reaching their goals, so we'll always take the time to address any concerns and answer any questions you may have! Please let us know if there's anything else we can do for you!
Reviewed Oct. 11, 2018
I had a great initial experience with Vanessa and Andrew. They were both so assuring and clear about the entire process. This is a new process for me so it is kind of intimidating but these two reassured me the whole way.
Reviewed Oct. 11, 2018
I only have one concern or complaint. My experience initially was fine, courteous and professional. On my drive home one afternoon I called to provide/confirm some information. The person that answered was not courteous nor professional. In fact, that person was condescending and rude. I ended the call by telling the young lady that I no longer wished to speak with her. Now, it was towards the end of a work day and people tend to not care as much. But after all, it's not a free service and made to feel like you're less than is the last thing a person needs during a crisis. National Debt Relief does provide a good service and follow through. I am hoping that my negative experience is not repeated upon someone else.
Reviewed Oct. 11, 2018
Great explanation of what the company was doing to help resolve my credit issues and improve my credit score. Quick responses and clear understanding. I now feel comfortable in being able to manage my debt with one payment. Representative took the time to walk through documents to ensure I understood everything.
Reviewed Oct. 11, 2018
Very professional and very willing to help. All resources are clear and to the point. I would recommend NDR if anybody needed help with their debt. The counselor that I was working with was very professional and made sure that I fully understood the entire process.
Reviewed Oct. 11, 2018
Very user friendly website and personnel (Jonathan was my service rep who set up my account). He walked me through all the steps of the program and process, patiently and professionally. He also answered all of my questions clearly and competently. The Welcome Call procedure was also a seamless process and reviewed the program thoroughly again. I have mixed emotions regarding the potential success of the program, but I plan on participating and pray that National Debt Relief and their experienced negotiators will work honestly and diligently on my behalf to resolve my debt!
Reviewed Oct. 11, 2018
I was in financial predicaments for some years ago when I mentioned to one of my Church members and the person introduced "National debt Relief " into my life and of a truth God in heaven used them as a tools to assist me out completely from the debt and now I am a debt free person. They are incredible and trustworthy.
Reviewed Oct. 11, 2018
Cierra was very easy to talk to and accommodating to my needs. She never made me feel less than a person and understood my fears and concerns. You have a great group of associates and.. I'm thankful I was lead to NDR.
Reviewed Oct. 11, 2018
An outstanding group of professionals made our experience with NDR easy and so very helpful. We are completely pleased with what NDR is going to be able to do for us and with those who assisted us in accomplishing this.
Reviewed Oct. 11, 2018
The customer service reps are courteous, patient and friendly. Special mention to Rhoee ** and Jonathan**. They explained everything and answered questions to my understanding. I was undecided at first and Jonathan was the rep. I decided to apply again and Rhoee was very helpful. They were both expert in their field.
Reviewed Oct. 11, 2018
Everything is done quick and rushed. That's maybe good for business, but you are dealing with somebody's debt that is over $60,000.00. That person would like to know what is being done to get this settled. I wasn't really informed about the threatening calls that we will be receiving from the credit card company. Not sure how we are going to handle those. Hopefully we won't get sued either. We are not paying for the court fees, those will be on you.
Reviewed Oct. 11, 2018
I was very pleased with the service I have gotten from NDR. Jonathan was fantastic in taking the time to make sure that I understood everything that was going to happen with the process of the program. My welcome call was fantastic and hardly took any time at all! I am so glad I made the decision to call and get on track to a better happier life!
Reviewed Oct. 11, 2018
Someone I know told me about National Debt Relief. I'm glad I called because I felt a lot of weight off my shoulders once National Debt Relief told me my options and what we can do together to pay off my debts. Very nice people and with you 100%.
Reviewed Oct. 11, 2018
Great job explaining and helping me understanding and so far glad I signed up. Luis was a great help and appreciated the fact we were able to communicate by email at first because of work and the way they worked around my schedule to help get me set up, I appreciate it again.
Reviewed Oct. 10, 2018
Just signed up but as of now the NDR has been great! They put you at ease and explain every single thing. So far I am extremely satisfied. All of the employees I have spoken to have been really kind, understanding and most importantly non judgemental!! I cannot wait to see how things go from here.
Reviewed Oct. 10, 2018
Thank you for helping me National Debt Relief.
Reviewed Oct. 10, 2018
I am so glad and worry-free now that I have National Debt Relief on my side!!! No more phone calls. And can sleep at night now without worrying. Thank you for being there for the people who need it...
Reviewed Oct. 10, 2018
My experience with Paul ** was a++++. He is a very sincere and awesome employee/person. He was very very helpful and made my enrollment easy and very professional. He is a great asset to your company. I can see why you are ranked #1 with employees like him. Also Bianco was very helpful and made my final process very easy and comfortable. Another great employee is She. Thank you and thank you for having great employees who really care. It makes a difference, it truly does. Thank you and God bless!
Reviewed Oct. 10, 2018
As soon as I was able to talk to a representative I felt that he was willing to help me and being able to get out of the financial hole I'm in is really important to me. They seemed to want to help and explained every aspect of the process very well. I also like that they go over every part of the contract with you so that you don't feel overwhelmed when reading over it yourself.
Reviewed Oct. 10, 2018
Great customer service. Jonathan my customer service rep was an informative and very helpful throughout the process. I appreciate his help in the process and I look forward to being debt-free. Thank you so much for your help. I would definitely recommend National Debt Relief to family or friends.
Reviewed Oct. 10, 2018
Everyone whom I talk with was very good with the Information they gave me. I think my enaction was with a very good team. I would recommend the sever to anyone who I think you can help as you are gone to help me. Customer service is great. The tool and resources are great. I just want to say thank you all.
Reviewed Oct. 10, 2018
Excellent overall experience. I would recommend this service to anyone who is drowning in debt with no way out. Being in debt is a harrowing experience and NDR gives you assurance that they will settle your debt issues. This service has given me my life back.
Reviewed Oct. 10, 2018
The two reps I worked with were friendly and very thorough when explaining the program! I am happy that I will be able to manage my monthly bills, this is an awesome program! I thank you for being an honest company who really try to help people who are struggling.
Reviewed Oct. 10, 2018
They were very help and answered all my questions. They took the time to explain everything and clarify some things I did not quite understand. I would definitely recommend them to my friends and family. I believe that they can help me and others in the same situation I'm in.
Reviewed Oct. 10, 2018
I do not have any complaints so far, but I am just getting started. My experience so far has been good. The representatives I have spoken to have been very helpful. I hope all goes well!! I hope my experience remains the same and am successful the program and become debt free.
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