National Debt Relief Reviews
Our editorial standards
- Our editorial team reviews and fact-checks all content before it’s published.
- We rely on expert input and trusted sources to verify our articles.
- All articles published must meet our editorial standards and independence policy.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
+2 more
About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
Filter by Rating
- (51,549)
- (5,572)
- (1,370)
- (601)
- (517)
Popular Mentions
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Top reviews
- Top reviews
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
- We require contact information to verify reviews come from real customers.
- Financial relationships do not influence whether we publish a consumer review.
Reviewed Nov. 20, 2018
Customer service was exceptional during my welcome call. Every question I had was answered in detail and I felt very welcomed and the entire experience was great. I would definitely recommend to anyone. I know that I made the right choice in choosing this company to help me get out of debt for good.
Reviewed Nov. 20, 2018
My experience was great, customer service was clear and understanding, helpful to repeat questions over and over when I wasn’t understanding something and the customer service was patient. Things were explained in detail and broken down for me to understand when I wasn’t. Overall processes and smooth.
Reviewed Nov. 20, 2018
My experience was very informative. I think that more time needs to be taken to assist with the introduction but overall very pleasant and professional presentation. The representative was patience and she tried to assist me with understanding the beginning of the program and what it may require.
Reviewed Nov. 20, 2018
My experience was good. Very easy to work with and explained everything with great detail. Answered my questions with great knowledge. I feel confident with this company knowing that it is rated by the Better Business Bureau. I would recommend this company to others.
Reviewed Nov. 20, 2018
I was very nervous about getting enrolled into the program but everyone I dealt with was very friendly, knowledgeable and helpful in guiding me through the entire process as well as answering all my questions. I was surprised at how easy the setup process was.
Reviewed Nov. 20, 2018
I am just beginning the process of becoming Debt Free. I appreciate everything that George has done for me so far and I look forward to resolving all my debt. Everyone so far has been very helpful, friendly, and extremely respectful of my credit situation. Many thanks!!
David, thank you for leaving us feedback today! We're happy that your overall experience has been a positive one. We'll do everything we can to make sure it continues to be that way.
Reviewed Nov. 20, 2018
I was extremely nervous about joining the program, Jeffrey was very helpful and patient. I was explained the process very well and completed the paperwork with his assistance. My questions were answered in a very professional tone which put me at ease. The welcome call was conducted very professional and at an appropriate speed allowing me time to understand and not feeling rushed.
Sandra, we understand just how nerve-wracking this process can be, but we're glad our agent was able to set your mind at ease. Please don't hesitate to contact us with any questions you may have.
Reviewed Nov. 20, 2018
Agents were both kind, caring, considerate, knowledgeable people who helped me & were very patient with me. I highly recommend them to friends and family. I think they were very thorough and helpful. I am confident I will be debt free in three years.
Piper, thank you for the recommendation. We'll work with you and do our best to make sure you reach your goal of being debt-free in the time frame we estimated. Thanks for leaving feedback today and we wish you the best of luck in the program!
Reviewed Nov. 20, 2018
Once I signed up with National Debt Relief, I talked to their reps and we agreed to take an amount out of my checking account to pay off my creditors whom they negotiated with. Every two weeks, they would take out the money and put it in an account in my name which they had access to for the creditors. They answered all the questions I asked them and they really helped me.
During the process, they notified me when they've negotiated with a creditor and gotten a settlement offer. They contacted me through email and asked if I want to accept the offer which they really lowered. Furthermore, the cost is upfront. It was nothing until they'd negotiated. Still, it was 15% of what I owed. They negotiated everything at least 50% down. It's a big relief, out of my hair. People should call NDR if they need help. It's a lot better than bankruptcy because debtors owe their creditors. Debtors created the bill and sometimes, unforeseen circumstances arise such that they can't pay their creditors. For that, I recommend NDR 100%.
Reviewed Nov. 20, 2018
National Debt Relief took over my debts, and they negotiated much lower rates than I could do on my own and kept me to a payment plan that I can work into my budget. Enrolling was super easy. I filled out an application, they got all the information from me, sent me a packet and had to sign a couple of forms. By that point, it was already up and running so it was good. Everybody's been super friendly, understandable and to the point. They usually resolve any question right when I talk to them. They gave me a monthly number upfront, and the first number didn't work. They had everything in terms of what they could do, and they were pretty flexible in bringing it into what my budget could handle. I had been going back and forth with creditors over some time, trying to negotiate some stuff down and I couldn't do it on my own. I was very impressed with what NDR was able to do in such a quick amount of time.
Reviewed Nov. 19, 2018
I just signed up and so far everything has been explained very well. My caseworker Mark has been very helpful. The man that called to finish my welcome phone call was nice and informative but he kept letting a slight laugh out that was off putting due to the situation.
Reviewed Nov. 19, 2018
The process getting started with National Debt Relief was quick and easy. The experience was definitely painless and very easy. The support was awesome and greatly appreciated! Everything was broken down so it was easy to understand and signing the documents is very convenient since it comes to your email and after a few clicks, you are done!
Reviewed Nov. 19, 2018
Awesome staff. Were able to answer all my questions. They walked me step by step on everything involving my contract and what to expect on the coming months. Very knowledgeable people. Made sure I was fully comfortable with everything I was signing up for.
Reviewed Nov. 19, 2018
So far so good. I don’t have much to say at this point except that I feel very comfortable and confident this will be a success. I have had nothing but a pleasant experience thus far with everyone I have spoken with in getting things started.
Reviewed Nov. 19, 2018
I have been debating on NDR since September 2018. After talking with Nate, my husband and I decided it was the best choice for us. We are excited for this journey and to be debt free again. The customer service has been nothing but amazing. Everyone is so easy to talk to, and you feel like there is no judgment on your financial problems.
Reviewed Nov. 19, 2018
The agent was knowledgeable, friendly and easy to understand. He made everything plain, asked about my health and was totally helpful. Both he and Naya (who I talked to first) were really welcoming and helpful.
Reviewed Nov. 19, 2018
The person I talked to was very professional and was very helpful. Everything was explained in full and all questions answered. It was a pleasure talking to her and she was very helpful with all my questions and explained to me in detail.
Reviewed Nov. 19, 2018
The experience was good... everyone involved was helpful. If I need assistance then I can call and I feel confident they can help me. I feel like there is a glimmer of hope now... this was the only option I felt that I had.
Reviewed Nov. 19, 2018
Great experience with everyone so far. Feel comfortable with every explanation and I trust they will do a great job for us. They have all explained the process very well and easy to understand. I am glad the person I spoke with today made every effort to ensure I understood everything and I greatly appreciate that.
Reviewed Nov. 19, 2018
I highly recommend their program if you feel overwhelmed with debt. Being single income I was drowning due to unforeseen circumstances from the past four years. Daughter's cancer diagnosis, two major surgeries for me, my car was parked and hit and totaled. I was treated with respect and dignity by your staff and that is HUGE. I wasn't embarrassed by my situation because Chris ** and my very nice welcome call lady treated me fairly. Thank you!
Reviewed Nov. 19, 2018
Supportive informative staff, all concerns were acknowledged in a professional and kind manner. Thank you, Brandon ** and Frank. I’m looking forward to working with your company to assist in relieving my financial debt and working on a future of building a manageable future.
Reviewed Nov. 19, 2018
Just started the program, so far everyone seems very helpful and clear about it, this is suppose to work. We are looking forward to being debt free. Sometimes people try to fix things on their own, and it does not work. You just need a little help.
Reviewed Nov. 19, 2018
National Debt Relief has a great onboarding process that helps you feel in control of your future decision and your future debt-free life! Your flexibility with payments monthly or biweekly is very helpful! Thank you so much for helping me get my finances under control!
Reviewed Nov. 19, 2018
The National Debt Relief organization has been transparent, above board, caring, kind, personal, and very thorough. We are thankful to be enrolled and we are looking forward to debt management/negotiation success. We did not foresee our hardship, no one does, but again, we are grateful to have an option - a good option to help us navigate our way through this season of trial.
Reviewed Nov. 19, 2018
The welcome call I received was very detailed and told me everything I need to know. The call was a little bit long but was very detailed with the info. I feel like the emails could be a little less and just a big email with all the attachments in one.
Reviewed Nov. 19, 2018
My personal helper was Marvo **, and he couldn't have been more helpful, courteous and even funny to work with! He answered all of my questions very clearly - some of them multiple times - and I highly recommend him. Thanks for helping make a stressful situation become calm for me!
Reviewed Nov. 19, 2018
Very knowledgeable, I didn’t feel judged. This was a very embarrassing thing that I went through, I couldn’t believe I got myself to this point and all the people I’ve dealt with were very understanding and helpful. The program is very thoroughly thought out. I’m very grateful.
Reviewed Nov. 19, 2018
I was raving about this company to everybody I know. I just today realized that I was misled. I was told I would have 36 months or even less and now I find out that it's going to be at least 6 months longer then I was told. I feel like I was totally misled on purpose.
Hello Victoria,
We are sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every client to have a great experience. We will be reaching out shortly to better understand your concerns and hopefully resolve. You can also call us directly at 888-660-7427
Reviewed Nov. 19, 2018
I spoke with Keirra who was so helpful and kind. She answered my concern and allowed me to be at ease all weekend. She has wonderful customer service and is very professional and yet very personable. Keirra deserves recognition for her work.
Reviewed Nov. 19, 2018
It was good, would recommend to a friend. Everyone was friendly. All the question I asked they answered. I'll be using again if I'm in credit trouble. Helped out big time when I needed it. You guys are good people.
Reviewed Nov. 19, 2018
I looked at National Debt Relief reviews and I researched on the internet. When I spoke with another company, they were just very rude on the phone. I enrolled with National Debt Relief and the process was easy. I emailed them and they called me within a couple of hours. We started getting the process set up like going over all my debts. Now, I've already had two debts paid off. I have at least four more to go, but I know two other companies they're in negotiation with. The representatives I work with have all been very friendly and helpful. The cost of the service is worth it too. I feel a lot less stressed because things are getting taken care of.
Reviewed Nov. 19, 2018
I wanted to get rid of my debt and my friends recommended National Debt Relief. The enrollment process was fine. They gave me 36 months and I feel comfortable with how much I'm paying monthly. Everybody's been nice to me and the customer service has been great, too. However, the program was a little confusing. That's okay though because we work. Then last time, I spoke to a rep and the person explained to me. Overall, I like working with National Debt Relief. We're working on the third credit card now and it's great. I've recommended them to people.
Reviewed Nov. 19, 2018
I found National Debt Relief online and I liked the way they broke down the payment. The enrollment was fairly easy. They're very detailed, friendly and I'm comfortable working with them. They call and email, which is fine. The rep said the program will take about four years and so far we've settled about four debts. I've already recommended them to somebody else who started using them also.
Reviewed Nov. 18, 2018
When looking for Debt Consolidation loans, we kept hearing the same thing: "Too much money being used in active credit accounts." Surely, this is the exact reason most people look to take out a debt-consolidation loan? To free themselves from the crushing burden of crazy interest rates. After being referred to National Debt Relief, the people we spoke to were calm, courteous, and carefully explained why another loan wasn't our best option. We are now enrolled in the program, and hope for results as fast and efficient as the sign-up process was.
Andrew, thank you for your review today. We're glad that you chose us to help you on your journey toward being debt-free. We will do everything we can to help make that process as smooth as possible.
Reviewed Nov. 18, 2018
Being in my mid-20s and in as much debt as I was in, I figured that I had to do something. I tried enrolling with National Debt Relief and it was a very easy experience. It needed quite a bit of information, but nothing that took hours to complete. Since signing up, I've gotten a lot of my collections taken care of and a little bit over half of my debt has been reconciled already. That's been a very big plus for me 'cause I'm watching my credit report get cleaned up and my credit score starting to be affected in a positive way. During the process, I get a notification through email about one of my debts having an offer as well as an option to approve the offer amount. That makes it easier for me. If for whatever reason I don't have access to email, I get a courtesy call from National Debt Relief. Overall, I'm extremely happy with NDR's service.
Reviewed Nov. 18, 2018
I enrolled with National Debt Relief over the phone and they sent me paperwork to sign. I also gave them access to my social security. I'm trying to get debt-free and with all my debt, they said that paying it off could take three years. I started this year and I like the program so far. Two or three of my debt have already been settled. My interactions with the staff are straightforward and I only talked to them on the phone when they need me. They just let me know what their settling on right now and if I wanna take the offer or not. I've got good experience with National Debt Relief.
Reviewed Nov. 17, 2018
I had an amazing customer service experience with Jason! He was so incredibly helpful and kind! It was really intimidating to start this process, and Jason made me feel confident about my decision and the process. What a relief to finally get started and on my way to financial freedom!
Reviewed Nov. 17, 2018
Paul ** was very professional yet compassionate in helping me with the program. I have had a great experience so far and hope to continue success in the future. I just faxed the Debt Relief Client ATC form and hope you receive it promptly. Thanks again for all your help.
Reviewed Nov. 17, 2018
Everyone I have talked to has been very helpful. Very open on how the program works and will answer any questions I may have. The thorough information given and time spent makes me more at ease. I'm looking forward to reaching my goals with this company and know if I have a problem I'll have it handled.
Reviewed Nov. 17, 2018
Phone reps were very nice and helpful. Darius was very helpful and answered all of my questions. Very knowledgeable. I had a conversation with a different debt relief company but after looking up the top ten... you were number one. That’s why I called and why we went with you.
Hello Rita,
Thanks for leaving a review and mentioning our agent Darius. We loved hearing that you were happy with our service. National debt relief is always here for you.
Reviewed Nov. 17, 2018
From the start you encounter real honest help, they make you feel comfortable and reason with you and want to help. They discuss your options and very detailed explain how everything works and what they need from you and how they'll help.
Reviewed Nov. 17, 2018
Both representatives I spoke to were incredibly helpful, knowledgeable and friendly. Nathan especially was phenomenal. He was compassionate to my situation, helpful and extremely patient answering all my questions. Thank you for everything you did for me today. I truly appreciate it. I wish I found you guys sooner.
Reviewed Nov. 17, 2018
I really appreciate how they took the time out and explain everything to me. And Knowing my Debt will be taking care of to be stress free! Thanks so much for there help. And I be glad to tell a friend if they needing the help to call.
Reviewed Nov. 17, 2018
It went amazing fast and very easy, once I figured all of it out. Everyone was very helpful and polite. I enjoyed going over everything with Tim **. And my welcome call was very easy to understand and the girl that called was very polite and understanding.
Reviewed Nov. 17, 2018
Not sure who I've spoke to but so far the guidance and help has been great. I will for sure recommend friends. I have had to call back for my own personal questions as well and have been given great direction and clear answers.
Reviewed Nov. 17, 2018
So far my experience has been great! I have loved all my representatives! Couldn’t ask for better people to have guided me through! I cannot wait to continue my journey with National Debt Relief! Hopefully everything will continue to go smooth.
Reviewed Nov. 17, 2018
I was trying to buy a house but my credit wasn't great. I got National Debt Relief's consolidation services and the enrollment was easy. Working with their team was easy as well. I'm happy with the payment plan that I have and so far, NDR has already paid off 60% of my debts.
Reviewed Nov. 17, 2018
I came across National Debt Relief while doing some research on the web. I considered other processes, but whenever I gave NDR a call, they went through all the details and it wasn't like putting everything on one loan versus leaving it as is or putting everything into a different type of debt. So, I signed up with their program and they mentioned that it would take a year and a half to two years.
Everything was simplistic with the enrollment process and nothing was super difficult. I called them a couple of times and it was easy to get ahold of the people there. I asked the reps many questions and everything was answered to my liking. Generally, they've asked if I've had any hardships and they've explained things. I had to change the payment date and they've been pretty decent about that. At this point, I've been able to settle two accounts. The fact that I can get out of debt is impressive. At first, I was kind of iffy about working with NDR, but obviously things are being resolved, so I'm definitely more comfortable with them now, especially once I got my first settlement offer. So far, I've had a good experience with NDR and their program has been helpful for sure.
Reviewed Nov. 16, 2018
All the information I needed National Debt Relief provided me, with everything am glad I made a good decision and have them help me with everything. Am very satisfied. Just have to give some time to finish the work. Everyone who help me assure me that I was making the right decision in having National Debt Relief help me with my accounts.
Reviewed Nov. 16, 2018
I just started with National Debt Relief and so far my experience has been great. I am looking forward to fixing my debt with their help. Everyone has been professional, respectful, understanding, patient, and helpful. This seems to be a great program to help people lower their debt and start over. Thankful to have this option.
Reviewed Nov. 16, 2018
The young man who help me out was great and walk me through the process step by step. Told me what to expect and was knowledgeable of everything the program has to offer. Followed up with every email and call.
Reviewed Nov. 16, 2018
The consultant was great. This is a life changing event for me. Understanding was straightforward. Everything was described in detail. The company has covered all the points and makes this a great decision for people in my situation. Thank you.
Reviewed Nov. 16, 2018
Very good experience, everyone that helped through the process was polite, respectful, and explained the process very well. It took more time then I thought it would, but makes sense due to the nature of business. Thank you very much for helping us!
Reviewed Nov. 16, 2018
The representatives I spoke with were very professional and patient, outlining all the specific details I needed to know. The program is very professional and helpful if you are striving to get debt relief and start fresh. It is such a relief to know that the debt won't continue to increase due to crazy interest rates. I am looking forward to the completion of this program so I can be debt free once again.
Reviewed Nov. 16, 2018
Experience wasn't bad but wasn't anything special. Felt like I was being read a script. Person on the other end was not very personable. Just another person and call that had to go over the intro. Talking with Marvo initially he felt sincere and caring of what was going on.
Hello Christina,
Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible value. A member of our team will be reaching out shortly to better understand and hopefully resolve your specific concerns. You can also call us directly at 888-660-7427.
Reviewed Nov. 16, 2018
So Far so good with NDR. They have been very helpful from the start. Both representatives I've talked to have been helping me with everything and I look forward to working with them. Looking forward to being debt free!!! Thanks!!
Reviewed Nov. 16, 2018
Had an excellent experience dealing with several account representatives. Each was extremely help and knowledgeable about what they were doing. Each went beyond making sure I understood everything involved and what I needed to do. Work has dropped off considerably and wasn't sure how was going to get back on feet to rebuild my credit. National Debt was more than eager to help me get out of worries.
Reviewed Nov. 16, 2018
All of the National Debt Relief representatives were very nice, friendly, and clear in their communications about what to expect and how to proceed. The entire process was very easy to go through and I felt comfortable in my decision to choose them for debt relief.
Reviewed Nov. 16, 2018
Paul and Nancy was very helpful in my entry to being debt free. Very personable and not pushy. When I had questions they were very thorough and explained it all to me. I would recommend this business to anyone who has problems with debt relief.
Reviewed Nov. 16, 2018
Quick, simple online application. Glad I did it. I was worried that it would be a long drawn out process, but it wasn’t. Everything was done online and right on my phone while we spoke. Very, very, very, happy.
Reviewed Nov. 16, 2018
I just finished enrolling in the program. I am very happy with the ease of the process. I did have to talk to several different people throughout the process and they went through the exact same information. I feel like they should put notes in the file for future phone calls. Otherwise an amazing experience.
Reviewed Nov. 16, 2018
Everyone was helpful and patient, answering all my questions and repeating things when necessary. Called me back at my convenience when I was unavailable to talk. Will recommend to others if they need the same help. Feel comfortable calling back if I have questions.
Reviewed Nov. 16, 2018
Emily and Yahnera (sp?) were wonderful to me. From the start, Emily helped me to realize that I was not alone or a loser for seeking help. I have peace of mind now knowing that your company is helping me to navigate through my nightmare and now I have newfound hope of greeting each day with a welcoming smile! Thank you!
Reviewed Nov. 16, 2018
Awesome customer service, answered my questions and very helpful set up account quick and verified my information in timely matter... I highly recommend and I will definitely have a peace of mind and be able to pay off my credit cards.
Reviewed Nov. 16, 2018
I want to applaud National Debt Relief on their quick and highly professional response to help me resolve my debt. I just enrolled and am looking forward to the journey down a successful path towards freedom. In the meantime, it is just nice knowing my debts are being resolved and the phone calls and e-mails will eventually stop.
Reviewed Nov. 16, 2018
Everyone I spoke to was very professional and extremely helpful! They were clear in explaining all services and procedures moving forward. Bill ** was very helpful and went the extra mile to assist me in every way possible, and ensuring that the best service was offered. I am impressed by the customer service, guidance and courtesy that was given by both employees! The woman who conducted my welcome call was very professional, informative, and respectful. Thank you National Debt Relief Team.
Reviewed Nov. 16, 2018
I’m truly hoping this helps pay off my creditors and get me out of debt. The agent was very helpful in answering my questions and concerns. So I ready to stay my journey to being stressed feel and debt free!!!
Reviewed Nov. 16, 2018
I've needed debt relief for a long time. The BBB 'A+' rating sold me on National Debt Relief. The enrollment process was simple and easy. Danny and the Client Success Team were very helpful. I look forward to the program and debt relief.
Reviewed Nov. 16, 2018
Very professional and helpful. The company has employees who are understanding and willing to help in whatever way they can. During a stressful time they make you feel confident and put you at ease knowing that your debt will be taken care of in a timely manner.
Reviewed Nov. 16, 2018
The initial conversation I had with Nathan to explore my options was wonderful. He was very clear in his explanation and answered all my questions with ease and sincerity. The welcome call was extremely thorough and clear as well. All of the follow-up documents have been sent on time and were easy to understand.
Reviewed Nov. 16, 2018
I was very happy after speaking with Mr. ** about my financial woes. He was thorough, kind and gave me peace of mind. I have made a couple of calls for information, and the staff is also very helpful and so kind... extremely important to me during this stressful time. I just joined the program... praying it goes well. I cannot say enough as far as the wonderful staff. Thank you!!!
Reviewed Nov. 16, 2018
So far so good. I'm just getting started but my experience has been great to this point. The people I have spoken with on the phone have been professional and polite and very helpful. I look forward to a positive outcome.
Reviewed Nov. 16, 2018
Great customer service. Know what they are doing. Very straightforward. I would definitely recommend to friend and family members. For me, National Debt Relief are second to none. If you're thinking of fixing credit, good choice. They are simply great. They know what they are doing. They know the job.
Reviewed Nov. 16, 2018
Very direct and able to explain all questions that I raised and all people that I talked with are very polite. This is my first time that I went into this program and hoping to be guided through all the time when I needed help and advice.
Reviewed Nov. 16, 2018
The Enrollment Process with NDR has been exceptional! I felt that the representatives were really trying to help me come out on top of my financial situation. The Welcome Call experience with Simon was superb! He was very friendly, knowledgeable, experienced and forthcoming with information to help alleviate any anxiety he could obviously tell I was experiencing; and he answered all of my questions in detail and didn't mind that we took longer than the 15 min they normally allot for the call. I really appreciate the effort so far. Praying I still feel the same when this is all over with!
Reviewed Nov. 16, 2018
This was a scary move but I feel confident in my advisor and appreciate the clear explains of the process. I'm still a bit scared but also relieved that we've started the process. I feel that I can easily get in contact with NDR, and that they will handle my case with my creditors professionally. I don't feel like a delinquent, but as a smart consumer. And I look forward to learning how to be smarter in this process.
Reviewed Nov. 16, 2018
I felt very relieved after speaking with Yasha. He put me at ease. I can now feel secure with my financial future. Thank you very much! This program is going to put me in a much better place when I am nearing my retirement age.
Reviewed Nov. 16, 2018
Roger and Gabriela help me to understand this program. And how good is be part of this. They explain perfectly all the details and things to do in any case. Am happy to enroll in this program. Thank you very much.
Reviewed Nov. 16, 2018
When setting up a new account your representatives Geri and Nancy were both very knowledgeable, helpful and friendly. They both did a super job in explaining the program and making certain I understood everything. I feel very confident with my understanding of the program and the assistance which is offered. Two very awesome employees.
Reviewed Nov. 16, 2018
I have yet to finish the program or even start it really, but so far, everyone has been super knowledgeable and have been able to answer all of my questions. All the way down to the welcome call. If things go the way they are saying then this will be a full 10/10 and anyone in debt would be dumb not to get on here.
Reviewed Nov. 16, 2018
Staffs were friendly, greet with respect. Process were quick, simple and easy. Representative was giving excellent customer service. Representative was also very helpful and explain everything in detail. He/she read and explain fully before documents signed. Documents were sent in the timely manner. I will definitely recommend to my friends or family member.
Reviewed Nov. 16, 2018
I was really stressing and talking to Greg ** and Mona on my welcome call, made me feel there is hope and I slept all night for the first time in months. My situation is more recovery than anything and they made me feel good about my decision.
Reviewed Nov. 16, 2018
So far so good. They make a scary situation less scary. And saved me a ton of money. Upfront with everything and really easy to work with. I hope this continues to go as smoothly as it has so far. Looking forward to being debt free.
Reviewed Nov. 16, 2018
Seems to be a great program and has lifted some stress off my shoulders. Thank you to Marcus ** who is an awesome representative and for taking care of me. It's greatly appreciated. The welcome program is a good idea in case you missed something. The lady (forgot name) was nice to talk to and explained everything again.
Reviewed Nov. 16, 2018
I decided to check out NDR's website, and shortly after received an email and a phone call from Andrew **. From there after, it was a smooth process with submitting my application, getting approved and having an agreement in place. So far, I am very happy I decided to get help from NDR.
Reviewed Nov. 16, 2018
We were very happy with the friendliness that was shown to us by Paul when we first called in and Kaitlyn when had our welcome call. They both were very polite and helpful. They answered any questions we had and were very upfront about how the process works. We would recommend NDR for anyone needing help with their debt.
Reviewed Nov. 16, 2018
Everyone that I Spoke to was awesome and answered all of my questions. I’m super excited to be debt-free in a matter of months! Can’t wait to experience it from beginning to end! I would Highly recommend this company to anyone that needs help getting out of debt!!!
Reviewed Nov. 16, 2018
Both Marvo & Karen were wonderful at explaining the process in my initial consult and in my Welcome phone call. The whole process was very smooth and the two of them made it all so comfortable. The customer service provided was phenomenal.
Reviewed Nov. 16, 2018
They explained everything very clearly & they made it very easy to understand!! I would tell anyone who needed this service to contact National Debt Relief program. I hope this will be my answer to my credit card problems. Thank you.
Reviewed Nov. 16, 2018
My wife and I were way over our heads. We made phone calls to creditors, but they didn't wanna work with us. They wanted their whole amount or it was, "I'll see you in court." We were also starting to get some phone calls, so, at that point, I told my wife that we needed to do something. I started looking at debt relief and researched about it. I got a few checks on the internet and I felt comfortable with National Debt Relief. They sent over some documents for me to sign, then I signed and sent them off. I told them which accounts needed to be handled and they wanted anything with the balance higher than $500, so I included all of those. We had heavy credit card debt and we gave them all the information through email and faxed back and forth. They provided a debt reduction program and we are around 10 months into it now. They are handling my debt fine. They've already paid off quite a bit for us already, and not just the small ones.
The negotiators were very helpful and understanding. They wanted to find out what created my hardships so they could send it to their underwriters. They were really concerned about how we got to the point, why we got to the point and what our options were. They came up with a number and they said that within four years, our debt could be paid off by paying the amount, and it has been working out great. They said that once my debt was paid off, they would figure the amount. They also mentioned that I signed up for some fees like legal protection and a few extra things added in. Everything was very pleasant and they did a great job. They've also been very good with customer service. I could just make a phone call on it right away. I'm overall pleased so far and I would recommend them. Working with them has dropped my credit score by around 200 points, but at this time in my life, I've got everything I need.
Reviewed Nov. 16, 2018
I applied for National Debt Relief's debt consolidation program for my credit cards. I told them my different accounts and they told me how long it would take to pay them off. And then, they sent me a welcome letter. The negotiator who helped me sign up with NDR, John, was friendly and he made the process easy. He told me what my total payoff was and asked me if I could make that monthly payment. I am impressed with their customer service, but I wish their reps didn't read off a script most of the time. In addition, they should not have general answers for everything. If I were to ask them a question that isn't part of the script, they would never give me an answer.
There have been about three times I called, and I never got answers to my questions because they were reading a script. They didn’t know how to not read the script or how not to answer the question. They should've told me that they don't handle my question and that they would connect me to the department that handles it. Other than that, I’ll do the program all over again with National Debt Relief.
Reviewed Nov. 15, 2018
Updated on 06/23/2023: I am so happy to be resolving all of my debt with NDR program. The process has been very easy to follow, my debt specialist, Israel ** was amazing. He walked me through everything. Answered any questions I had. He made sure I understood everything before moving to the next step. My payment plan is something I can afford. NDR sets you up to succeed. Thank you Israel and NDR.
Original review: This was so much more simple than I could have imagined. I have struggled with debt for many years, Lance ** was great at explaining everything to me. It is a big relief, stress relief knowing that in 42 months I will be debt free.
Reviewed Nov. 15, 2018
Experience has been great, although just starting the program. All questions and concerns were discussed and explained. Representative extremely helpful in explaining the entire program. Customer service as well. Looking forward to completing program. Thank you NDR, Chris and Brandi for your help!
Reviewed Nov. 15, 2018
I'm in debt bad didn't know where to turn. National Debt Relief they were more than happy to offer help. They're very understanding. They pulled up my credit and went over every one step by step. Offered to set up a payment plan that fits my budget to make sure that we can make those payments. I would recommend National Debt Relief for all your debt needs.
Reviewed Nov. 15, 2018
This was a very good experience so far. Both representatives that I spoke with were very informative with details and how the program will work. They made sure I knew how the escrow account works. Knew the forms I needed to get for the payoff and were always informing of how it works. Let me know all research had to be within 30 days.
Reviewed Nov. 15, 2018
Both representatives I worked with today were great! Eddie took my application and was very transparent about the process. I then received a welcome call and was apprised of what I can expect from the company and what to do if I have questions or run into problems.
Reviewed Nov. 15, 2018
I just joined the program and the on-boarding has been fine. I hope the negotiations go well and that I can keep up with the payments! The contract information is detailed and they answered any questions I had very clearly and concisely.
Reviewed Nov. 15, 2018
George was very helpful and informative and friendly. He answered all my questions and made sure I understood the whole process. I give him a 10!!! I would highly recommend this company and especially George **. Your success team was fast and effective.
Reviewed Nov. 15, 2018
I have just started my journey through NDR. After 5 minutes of explaining my situation and hearing what they could do to help I was so excited and ready to begin! They really dig deep and give you every pro and con they have to help lead you and your situation down the right path! I am excited to be enrolled in this program and having the legal insurance was a definite plus! This place is a worry free and stress relief! Super thankful and ready to get my financial life back on track and QUICKLY!!
Reviewed Nov. 15, 2018
The application and enrollment process - I found my experience to be satisfactory. The agents did a good job of informing me of all of the details related to my application and enrollment. They were willing to answer all of my questions and made me feel confident that I would soon be able to become debt free.
Reviewed Nov. 15, 2018
The experience has been great. I first spoke with Joel, helpful and explained the program completely, I was made very comfortable about the whole process. The explanation of this program from the representatives has been above and beyond anything that I ever expected. Thanks for making sure that I understood all of it.
Reviewed Nov. 15, 2018
Imani and my welcome center rep were extremely helpful. Made me feel relieved to get my debt resolved. I felt that they truly cared and wanted to help me get out of my debt faster. The whole process was quick and easy. I can't wait to get through this with your help.
Reviewed Nov. 15, 2018
Olga & Hector - I had a really good time with both of them, they help you every step of the application. I am happy so far!!! However, it is just the beginning, I may have to wait almost a year to see an improvement with my situation.
Reviewed Nov. 15, 2018
So far, I am very pleased with the excellent service provided very professional, everything was explained in detail. I will highly recommend National Debt Relief to others that wish to get out of debt. I am very impressed by their friendly and understanding attitude, I was treated with respect and they reassured me, they will deal with creditors on my behalf.
Reviewed Nov. 15, 2018
I enrolled with NDR today and I was very impressed with how quickly and efficiently my concerns were handled by my debt specialist Max **. Within a short period of time I was enrolled and had the weight of too much debt taken off my shoulders. I am very grateful, thank you to Max and Josh and the whole team!
Reviewed Nov. 15, 2018
Great customer service at National Debt Relief (Edwin and Catalina). The enrollment process was quick and efficient. Everything was well explained. We appreciate all your help and knowledge. We can't wait to get out of debt! We would highly recommend to other!
Reviewed Nov. 15, 2018
Steve ** spent over an hour with me on the phone and emails, and he took his time to listen to my problems, and he explained to me the program step by step, and he was very honest man. Very hard to find people like Steve who will tell you the pros and cons, and let you decide. Thank you Steve.
Reviewed Nov. 15, 2018
Everybody I spoke to was very helpful and very informative. I believe this is my only option to get out of debt and I believe they will do everything to help me. I can’t wait to see what starts to happen in 4-6 months.
Reviewed Nov. 15, 2018
Very nice people. They were patience when I asked questions. They explained everything about the program in depth. It was all done online and over the phone. It made enrolling easy and fast. He went into detail and helped me with my budget so that all of the numbers worked.
Reviewed Nov. 15, 2018
The representatives that I have been working with have been a great help to me. They are helpful and care about the people they are helping. I have already recommended them to a friend. The process has been fast and easy.
Reviewed Nov. 15, 2018
Everyone I spoke with was helpful, nice and supportive. Answered all my questions, didn't make me feel bad, and called when I was available. Was able to do what I wanted and gave me a payment that I could afford.
Reviewed Nov. 15, 2018
Everyone was very helpful and professional. Each question I asked was handled professionally and expertly. Each subject area was a little confusing at first but as I asked about each subject area. They answered me and helped to clarify things for me.
Reviewed Nov. 15, 2018
Very helpful and look forward to working with this company. All the questions I had were answered clearly and promptly. I feel very comfortable knowing someone is helping me through this debt process. Good company with very excellent kind caring people.
Reviewed Nov. 15, 2018
The customer service was amazing and was very pleased with both phone calls. They were very patient and explaining everything. Answered all my questions and concerns. Al ** was very friendly and I'm very satisfied with the serviced provided. Monica was also very friendly and explained any questions I had.
Reviewed Nov. 15, 2018
I researched various debt relief agencies and decided on National Debt Relief because they were always at the top of the list of recommended providers with The Better Business Bureau and Customer Reviews among others. I have only just signed up, but already I am impressed with the knowledge and professionalism of the representatives whom I have talked to, namely, Marvo ** and Nicole (I can't remember Nicole's last name). They were both informed and able to answer my questions patiently and satisfactorily. NDR's policy of going over the entire contract with you point by point to explain it and answer questions before having you sign took out the anxiety usually associated with signing such things.
Additionally, I had a day to think about it and re-read the contract on my own before actually committing myself to it. Not that there is much of a risk because NDR will allow you to cancel at any time with no penalties or fees. If the process continues with this kind of professionalism and care, I will be very pleased indeed. I will keep everyone posted as we continue this journey.
Reviewed Nov. 15, 2018
Process to get enrolled was extremely easy. Everyone on the phone was very helpful and very nice. I feel as though I was listened to and validated and I now have hope that I will be debt free. I think this service is a godsend.
Reviewed Nov. 15, 2018
All representatives were knowledgeable and extremely forthcoming with needed information regarding the program details. Each rep I had the pleasure of speaking with was very polite and thorough with the information they provided. I would recommend this association to those seeking a financial resolution in regards to their accumulated debts.
Reviewed Nov. 15, 2018
I think that National Debt Relief is the answer to my prayers. I was so depressed when I would see the amount of interest I was paying on my credit cards each month. Through the help of NDR, I can sleep at night now, knowing that I made the right decision in managing my debt. Franklin ** was my agent and he was so kind and helpful. He was enjoyable to talk to even though this has been a very difficult situation for me.
Reviewed Nov. 15, 2018
Thanks to National Debt Relief we can finally see how we can put our lives back together. No more sleepless nights of wonder how pay for everything. You made the process quick and easy, My Wife and me had a couple of free minutes to call and before we knew it we were done. And we were able to get help right when we called, how often does that happen these days. Thank you.
Reviewed Nov. 15, 2018
Very accurate / very educated / very prompt and HELPFUL. Very understanding and NICE. Helped me EVERY step of the way. Couldn't have asked for a better person to guide on this difficult (to say the least) journey. George ** was WONDERFUL
Abby, thank you for taking the time to tell us about your experience! We've made sure to pass your compliments along to the agent who helped you! Please let us know if there's anything else you may need.
Reviewed Nov. 15, 2018
Trying to get out of credit card debt, and your team is helping. Everyone that we were in contact with was very knowledgeable and answered all our questions concerning the enrollment process. We are looking forward to being debt free.
Reviewed Nov. 15, 2018
They were very helpful and really clear about the program. All my questions were answered. It was very easy to sign up. They took their time to go over every detail of the program and explained everything on the contract.
Reviewed Nov. 15, 2018
Thanks for all your help with my debts and all your attention to my case, was very easy to understand everything and how everything works, this program will save me a lot money in the future, I will definitely recommend you guys to who need it.
Reviewed Nov. 15, 2018
I am very happy with the outcome of taking this huge step. I had to do something, and this is really giving me peace of mind and RELIEF in more ways than one. Thank you, NDR. Happy to be working with you.
We've found that sometimes the hardest step is making the decision. We're glad you made that decision, and we're happy to be working with you to reach your financial goals. Please let us know if there is anything else we can do to help make things go smoother for you.
Reviewed Nov. 15, 2018
The employee I dealt with was extremely helpful and even after calling him multiple times a day he was always available and knowledgeable to answer any and all questions I had... and I had a lot. Although I am just in the beginning stages everything went perfectly and all staff was extremely helpful and patient while they went over everything with me. I am sure this professionalism will continue and I will be another very happy client.
Amy, welcome to National Debt Relief! We're happy to be working with you to help you resolve your debts. The initial feeling of relief can be overwhelming sometimes. This is just the beginning. Patience and commitment will be your strongest weapons against debt while doing our program. Our best advice is to stay in touch and keep up-to-date on the progress of the program. We'll work with you as closely as we can to make sure you have all the information you need to be successful. Thank you for sharing your experience with us today.
Reviewed Nov. 15, 2018
This has so far been a great experience and I’m so relieved to have gone this way instead of bankruptcy. The people are very helpful, knowledgeable and friendly. I’m nervous but excited to get started and they have been very understanding and willing to go the extra mile to make sure I have all the information needed.
Reviewed Nov. 15, 2018
My Experience with Mrs. Kelly ** was a wonderful one. She was very dedicated and explained the program to me with dignity and patience, she had answered all of my questions to the best of her knowledge. I would definitely recommend National Debt Relief to a friend.
Reviewed Nov. 15, 2018
An easy experience setting me up for my relief, even though I'm in the early phase everybody I talked to seems willing to help resolve issues and from you to pull through. I would recommend this service that are going through tough times.
Reviewed Nov. 15, 2018
So far I’ve had a wonderful experience and everyone I’ve spoken to has been very knowledgeable and professional. When I couldn’t call I was able to email and the customer service was incredible. I’m looking forward to getting my debt reduced and would recommend this company to anyone who is in need of help.
Reviewed Nov. 15, 2018
There was a time when we had too many bills and not enough money. We enrolled with National Debt Relief and their lady rep came and told us all about their program. She had us write down all our debts and took into consideration what we were trying to pay off at a lesser debt but also what we still had going out. I'm also really happy with the cost of the service thus far and NDR has been doing a good job. I recommend others to try this service. NDR has the interest of their customers at heart. They're not out to take people's money nor do they make people feel like they're down on the bottom of the totem pole and they would look down their nose at them.
Reviewed Nov. 15, 2018
I have some credit cards that won't let other companies to make a deal with the other companies, but they deal with National Debt Relief. I gave NDR a try and they got all my credit cards consolidated into just one debt. I'm in the beginning of the process and it's just less than a year. The cost of the service is fair for the quality of service.
Reviewed Nov. 14, 2018
They were very informative and gave me all the information I needed to make the decisions to use them for my debt relief. I cannot wait to have my debts resolved and finally be able to breathe again financially. Thank you!
Barbara, we're happy to have you as a client, and we're also very excited to be working with you to get your debts resolved. Don't hesitate to contact us if you have any questions.
Reviewed Nov. 14, 2018
We very please with the time & effort that Mr Ramzy ** spent with my husband & I on 11/13-14/2018. We are very please with his professionalism, speaking clearly, taking time to go back over questions. The many times I had to send papers or phone calls back & forth were well worth it. Today, the same as we were Welcomed to National Debt Relief.
Reviewed Nov. 14, 2018
Super Customer Service!! I so appreciate all your help and knowledge in getting my debt under control!! The cost is affordable and the peace of mind cannot be bought! This is the Best thing I could have done; no way I could have paid these debts on my own.
Rhonda, we have some of the most amazing, talented and caring people on our team, and we're glad you experienced this firsthand. Thank you for leaving feedback today!
Reviewed Nov. 14, 2018
I must say I am still worried, but that is who I am. I must say I am relieved to have a plan, and a path. Thank you for that peace of mind. The welcome call was very clear and to the point. The representative was able to quickly answer all the questions that I had. Taking this final step was a breeze thanks to the representative.
Reviewed Nov. 14, 2018
Best decision I have made in the last 5 years. I am now on my way to becoming debt free and I have Connor ** and Shadae ** to thank for it. Their professionalism, patience, and thoroughness were very much appreciated. Looking forward to becoming an absolute graduate in 3 years.
Reviewed Nov. 14, 2018
The enrollment process was quick and efficient and I am hopeful that all processes going forward will be equally as productive! The welcome agent was patient, informative, and friendly. I would highly recommend this program for others in my situation. Thank you to Lisa and the young lady who welcomed me on her behalf!
Reviewed Nov. 14, 2018
Overall pleased with professionalism, transparency and friendliness. NDR made, what I am sure is a very sensitive and difficult discussion for anyone, relatively painless. I feel confident they will always have my best interest in mind throughout this entire process.
Reviewed Nov. 14, 2018
Parker ** was respectful, helpful and explained everything so I was able to understand everything. The representative I spoke with on my welcoming call was also very respectful, in fact everyone has been helpful. I am hopeful that my debt problem will be resolved.
Reviewed Nov. 14, 2018
Good customer service!!! Kisha it's very patient to me, good explanation and clear description of all process, all the information was good and faster than l expect, all step by step and accurate. l hope l find another lady like her.
Reviewed Nov. 14, 2018
This has been a systematic and easy process providing more confidence than I had 24 hours ago. I will be recommending this to a close friend that is going through a similar situation. I'm sure she will have more confidence as well.
Reviewed Nov. 14, 2018
I originally work with Ben ** who was amazing in making sure I knew everything that was involved in the program. When I completed the welcome call she was super patient with me and made sure that once again, I knew everything involved in the program. I am extremely excited to see what this program brings me and my family. We have been struggling for a while now and I know this program will really bring me some relief.
Reviewed Nov. 14, 2018
I was very pleased with the customer service, the level of information and quickness. They took their time to really educate me on the process. I am looking forward to seeing the results and my future financial state improving. They made the entire process very easy and simple. They went over all of the program details in great depth and more than once.
Reviewed Nov. 14, 2018
I have been looking for help to get back on my feet and start paying off my debt for a little while. And I came across National Debt Relief. And I can say this is exactly who I need to go to. I’ve had some hard years in my life and I’m thankful and blessed to get help from National Debt Relief. And the Gentleman that helped me “Christopher **“ ext.** is the best at what he does and he’ll be the one I recommend to anyone that needs help. Thanks for everything!!!
Reviewed Nov. 14, 2018
So far so good. Very helpful and thorough. I’m anxious to dive into the program. This will help me save money every month so I can stay above water. My goal is to graduate from the program early. That is what I intend to do!!
Reviewed Nov. 14, 2018
All associates with NDR have been professional and reassuring. As we enter the rest of the program, we'll see how the program really works and see how effective it is. Every step has been explained fully and I understand the process. I'm sure questions will arise and I hope the program works.
Reviewed Nov. 14, 2018
Great Service, everything was explained correctly and I feel I can move forward. I hope that all works out. Both person I talked to, give me great information and were easy to talk to. I feel I can contact them anytime, once again thank you.
Reviewed Nov. 14, 2018
This process was relatively easy. No one wants to have to call and ask help but once you get past that and call, they don't treat you like you're less of a person for getting yourself into this position. I greatly appreciated that!
Reviewed Nov. 14, 2018
I am drowning with debt now. I called NDR and I was so relief what they had to say. Thank god. Hoping to get help and just to not worry about anything. Cause I keep thinking about my debt. NDR will sure help me. THANK YOU SO MUCH.
Reviewed Nov. 14, 2018
If you’re looking for professional and knowledgeable counselors, DO NOT use NDR! I have NO idea how they get the rating they do, but my experience not only got me placed in the troublemakers' office, but probably shortened my life by a few years thanks to the stress of dealing with such ridiculously undertrained personnel. I feel bad for them. Consistent incorrect information was given to me the entire time I was enrolled with the program. Took me, no exaggeration, 4 phone calls and 8 people to get a correct payout total and date. A balance and date to them doesn’t mean the same to you, trust me! 45 minute phone calls were the average, and if you’ve ever seen “Anger Management”, that’s how they roll. That doesn’t exclude Quality Control experiences.
When you call to cancel your relationship and another 45+ min. phone call, with Alberto, apparently he has 2 names because when we got disconnected after our 45+ min. phone call, the girl looking for him when “I” called back, returned to the phone laughing saying she was sorry, “I didn’t know he uses 2 names so it took a while to find him.” You get told he will call you at 7PM, which is 2 hrs away, then he doesn’t, then when you call back he says he got busy... It’s pretty clear the decision to sign up was a bad one. Lots more stories but this was my last. The final nail that catapulted the really fun Quality Control phone call, was, after I sent an email asking permission to skip a month's payment -medical bills were very high in September.
Ok. Embarrassing enough that I’m in the program, I received an email a few days later that it had been approved, only to be followed up later with an email stating the creditor had dropped me from the program for missing the payment!!! Oh, I missed mentioning the email I received a few days before my forgiven payment was due, reminding me I needed to make a deposit... Well, the money I would have paid, now went to the bills I asked permission to pay. Of course this was my fault. They do reserve the right to do so, as was communicated when I called to inquire about my most recent email and spend the morning with my friends on the phone because that’s always fun.
I'm sorry, when you ask the people you are paying significant fees to handle your finances, and they look at your account and say, "yes, it’s been APPROVED..." Breathe. Besides, it’s hard to tell your true balance yourself online when the security questions are wrong and you can’t log in (Birthday, last 4 of Social). Movie time again! You can’t make this nonsense up!!! Perhaps collecting fees is their business, communication certainly is NOT!!!
This is my second and last review with NDR. I rarely take time to send a review unless it’s extreme, and in this case and the previous review it was. I retracted my last review upon request from NDR - I am reasonable, despite the levels they took me to, after apologies were made for the same customer service issues. Not this time. It would be a disservice to you. Moral of this short and I mean short story is, pay $8 to see the movie, Don’t live it!!! The 4 and 5 star ratings are certainly not reflective of my experience.
Hello Denise,
Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427
Media


