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National Debt Relief Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews

    Our review standards

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    Page 196 Reviews 29025 - 29175
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 9, 2018

    National Debt Relief was the first one that I reached out to. We had a discussion and they understood what my needs and concerns were. They also told me what their rules and regulations were. I understood them perfectly. The program has helped me put some money on the side that I wouldn't probably have already had because I still have gas, electric, and housing bills. It helps me to take my time and to be able to get advice and counseling from them if I ever needed it. There were things I was thinking about doing or different ways and things I could do better. But they would be there to give me some options to the things I'm talking about.

    Also, I generally talk to one person that I get on the phone because, normally, that place is so pleasant. I don’t have to go any deeper into the department. I like their understanding, their kindness and their help in reaching out and trying to help me in understanding some of the situations that I'm in and how I can avoid them in the future. I am very comfortable working with National Debt Relief.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 9, 2018

    I worked with a lady at National Debt Relief who told me to gather all the accounts that I need to work on. We received an account number, and then she told me that it would take six months to start paying off. The process was pretty easy. There was good communication, and the rep was very prompt in responding. The payment plan that they came up with was less than I was paying to all the different people. It was more manageable. I'm still working on the program, and everything so far have been very, very good. I'm very impressed with their service. I'm not as stressed since I started working with National Debt Relief. I'll be debt-free in three and a half years.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 8, 2018

    Very Happy with Initial Set-Up and Communication. The representatives Carlos ** and Edward ** explained the program, answered all of my questions, were very friendly and made me feel at ease with this program and my decisions to getting back on track with debt settlement. Thank you so much to both of them.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 8, 2018

    Enrolling was very easy and Ryan explained everything to me very clear and accurately. He made sure I understood the process and answered any questions that I had. So far this has been a good experience and I hope it continues to go that way. Right now I would recommend this program to others.

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    Verified purchase
    Staff

    Reviewed Dec. 8, 2018

    Everyone I spoke to was very helpful and patient with me. I was a little worried about the whole situation. The person I spoke to put me at ease and now I can’t wait to get started and FINALLY be debt free. Thank you for your help!

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 8, 2018

    Everything was well explained, and all of my questions or concerns were answered and clarified without judgment. I was contacted quickly after applying and the process was started shortly after that. It was nice to only have worked with two representatives, this made the process seem a little more personal.

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    Verified purchase
    Transparency

    Reviewed Dec. 8, 2018

    Excellent clear explanation. Told everything in detail. I have better understanding of how it works. Really held my hand and really listened to me. We'll tell about it to friends and family and I am hoping that my debt will be resolved quickly.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 8, 2018

    Everyone was very helpful and friendly and explained everything. I will recommend this company to my friends. They really care about you getting out of debt and on the right track. I've shopped around before I decided on this company. The other company wanted me to declare bankruptcy, which may seem like the right option but they remained on the credit report for 7 to 10 years. Thank you again.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 8, 2018

    I felt as if I was working with a very experienced company that listened to my needs. Mr. ** made the process go smoothly. National Debt Relief can help ease your mind when you feel there is no way out of your spiraling debt and all the calls from collectors. My hardship made it impossible for me to recover but now I think I will make it.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 8, 2018

    All the people I talked to were very friendly and helpful. All information was explained to me very thoroughly. All questions were answered quickly and without hesitation. I was made to feel very important and that the company wants to help me get out of my situation.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 8, 2018

    Great service and friendly and considerate reps. I highly recommend this company. They seem to really care about their customers. The follow up was great. I was kept informed throughout the process. The process was easy and seamless. Detailed and thorough information was provided throughout the process.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 8, 2018

    So far, I’m quite pleased with the assistance I have received. I’m at the beginning of the process but the people I have visited with are helpful, courteous and understanding. I’m looking forward to getting back to a brighter financial situation and keeping it that way from this point forward.

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    Verified purchase
    Customer Service

    Reviewed Dec. 8, 2018

    I had a great experience. Customer service was excellent. They provided me everything I needed to know and took the time to make sure I had all my questions answered and understood every step of the way. I’m excited to start a new beginning in my life. National Debt have given me a big relief on making me feel they will be helping me through my hard times. I believe I’ve made a great choice to a new stress free life.

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    Verified purchase

    Reviewed Dec. 8, 2018

    Settlement of all debt to my creditors. Trying to get out of debt by having National Debt Relief in my behalf to make my payment easier to manage. Ultimately to get my creditors paid and rebuild my credit. Also to be able to rebuild my credit report.

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    National Debt Relief
    Response from National Debt Relief

    Hello Larry,

    Thank you for bringing your concerns to our attention. We work hard to provide the best value as we help our clients become debt free. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 8, 2018

    I had a lot of credit cards and I wasn't able to afford them anymore. They started to add up on top of my hospital bills. Enrolling with National Debt Relief went really smoothly. Even though my credit at this point is pretty bad, the rep helped me a lot and explained the whole situation. Everyone was super nice and helpful. Anytime I have questions, I feel like I have somebody that's actually watching my back and helping me out, not them trying to rush to get me off the phone. They gave me all the information I needed right in the beginning. They were very forward about what would happen and how things would go. They took into account what I can actually afford per month. It's a little bit over what I can do, but I wanted to finish it as quick as possible, so I've been sticking with it. But there have been some months where I could not afford it due to hospital bills and they've been lenient in helping me go around it.

    Working with NDR has made life easier. Before, I was stressing out all the time about credit card bills on top of all my other bills. It was really depressing me and was just affecting me a lot. Now that I know that it's coming to an end, I feel relieved. I keep checking it every few days. I have five credit cards and three of them have been resolved. It's just the last two that are still being worked on. Overall, things are going really well with them. In fact, I've already had a few people go with National Debt Relief off my recommendation.

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    Verified purchase
    Staff

    Reviewed Dec. 7, 2018

    I never done this, but it was very easy. Jorden was very friendly. I do like to say start fresh after 4 years... This way I will get a better credit and buy a house... Built a future for my daughter. Thank you.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 7, 2018

    I just wanted to say thank you ahead of time to NDR for the amazing service and help they’ve given me. Roger and Laura have been tremendously kind and helpful with getting me started with the program. Thank you again!!!

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 7, 2018

    Very professional and knowledgable addresses all my questions and made me feel comfortable. Explained how the process works and what I should expect. Would recommended to friend. Also very prompt. Called or emailed when they said they would. Overall a pleasant experience on a not so pleasant topic.

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    ProcessTransparency

    Reviewed Dec. 7, 2018

    The program was explained thoroughly and so far seem to be pleased and I hope to obtain financial freedom from my debts so I can move on and accomplish the things I want to do with my life. Really hope this works.

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    Verified purchase
    Process

    Reviewed Dec. 7, 2018

    I'm very happy I found National Debt Relief. This has been a sigh of relief for me, even though there is a long road ahead of me. I believe NDR is going to be there for me throughout the whole process, as scary as it might seem. Thank you so much.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 7, 2018

    The staff with National Debt Relief are very nice and understanding. There was no judgment and they are very informed about the services. They were able to answer all my questions and didn't pressure me when I wanted sometime to think it over and do my research.

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    Verified purchase
    Staff

    Reviewed Dec. 7, 2018

    So far I am very happy on how I have been treated. Everyone has been very professional and thoughtful about my predicament. I would recommend your company to all my friends and family. I understand that this a long process and that I must be patient and understanding.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 7, 2018

    Olivia ** and the welcoming associate who called me (I can't quite remember her name) were awesome and so polite and professional. They answered every question I had and made sure I understood everything. I'm looking forward to a brighter future! Thank you NDR.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Dec. 7, 2018

    National Debt Relief was very helpful and walked me through the entire process of signing up and how everything would work. Their customer service was amazing and helped me go from full of anxiety to feeling much better about getting my finances back on track. I look forward to working with National Debt Relief over the next few years to get my credit back in order.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 7, 2018

    I have been asking many questions, but they are all answered by the specialists in rapidly. Also, something is not clear for me, they explained well to let me understand exactly. Even I couldn't make the appointment time, they rearrange the appointment and understood my situation.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 7, 2018

    Overall I had a great experience with the process. Customer service was great. Everyone was friendly and made the process feel less intimidating. Prior reviews were helpful and it was great to see that they weren’t wrong in their recommendations.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 7, 2018

    I had a wonderful experience with Kelli ** setting up my account. She gave great information and helped above and beyond what I expected. The program is something that I have looked into before but once talking with Kelli I felt comfortable and finally some hope in settling the debt that I have.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 7, 2018

    Welcome call was quick and easy - rep was friendly and explained all of the ins and outs of the programs to ensure that my enrollment was thorough and to confirm my information. Enrollment was thorough and rep provided me with the time to review the agreement outside of my call to ensure that I fully understood it and could ask any questions.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 7, 2018

    I was provided with very thorough explanations and found the agents to be easy to work with. All documentation was sent immediately. I look forward to a rapid resolution of my unsecured debt. Special thanks to Angel and to Joshua!

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    Verified purchase
    Staff

    Reviewed Dec. 7, 2018

    Dealing with debt is so stressful. Your team is very professional and helpful. Knowing we will be debt free of this within a few years puts us at ease and able to enjoy life, rather than stress on how we are going to keep paying the minimum monthly and never get ahead.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 7, 2018

    Daniel and Isis were both friendly, informative and extremely helpful. Their customer service made me confident that choosing National Debt Relief was the best decision for my husband and I. I hope to have similar experiences with future customer service reps I will speak with.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 7, 2018

    Steven ** helped me feel so much and made me feel super comfortable. My experience was great. I am very happy I called and took this step. He explained everything in detail in order to inform me step by step what is going to be happening and helped me understand.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 7, 2018

    I called NDR as my last hope before bankruptcy and was sure that I wouldn't qualify for assistance but I did and Stephen was very kind and walked me through all the steps that I would be taking and I got my approval and now a great weight has been lifted off of my shoulders and I couldn't be happier.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 7, 2018

    NDR has helped me in the past and that's why I came to them now when I needed help again. The process is simple and the team is friendly and always helpful. I feel like a weight has been lifted just by enrolling. Thank you NDR.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 7, 2018

    Senior citizens need more help. I was completely helped by Oliva and Da. They both had a lot a lot of patience for me. Walked me step by step. Phone slow and me being 70 yrs old would try antibodies nerves.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 7, 2018

    Mike was great with explains all details and going the extra step to email the same information. I think the way your staff speaks is super customer friendly and positive. Thank you for your help and I look forward to begin this process.

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    Verified purchase
    Customer Service

    Reviewed Dec. 7, 2018

    Well let’s just say when I heard they would take on my Timeshare I was very excited. I have heard nothing but good things about the company. I just like the fact someone could be honest enough to tell you the truth.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 7, 2018

    We were explained information and we were able to understand all of it due to the staff member Matthew **. We appreciate the professionalism of this team member and feel confident this can help our current situation. We also appreciate the ease in filling out the paperwork electronically due to the busy schedules we hold in our lives.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 7, 2018

    Hello, I feel relieved having made this decision to financial freedom. The program seems very customer friendly as explained by the 2 representatives. Any questions I had at the time of enrolling, I asked Paul ** and he was knowledgeable enough to bring clarity. I subsequently spoke with Kaiya ** who went over the agreement and further ensured that I had received all pertinent information and thoroughly went over my personal information for accuracy. Both representatives did a good job. My expectancy in becoming debt free is heightened. I will give the 5th asterisk after I start to experience your work. Thank you, the online reviews were good.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 7, 2018

    Both of my agents were wonderful and helpful. They provided plenty of information and clarified all my questions and helped along the process. When explaining the documents and process they were very easy to understand. They provided me all the necessary information about the process and my next steps. Explained all the pros and cons and what would happen and kept me well informed.

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    Verified purchase
    Process

    Reviewed Dec. 7, 2018

    National Debt Relief is prompt, thorough, and helpful in this process. I'm thankful they are able to help me reduce my debt. Their process is fast, efficient, and exactly as I expected. I would definitely recommend their service to others.

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    Verified purchase
    Staff

    Reviewed Dec. 7, 2018

    As much as I am struggling with me in this situation, I have to say, everyone, I spoke with was above and beyond kind and helpful. I am so glad there is a solution and a viable one at that. Thank you. A million times over, thank you.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 7, 2018

    Excellent so far, everyone was courteous and informative, just had some issues being constantly disconnected. I feel good that I started this process and hope for the best, still have much work to be done, I don't have anything else to say at this point in time. Thank you so much.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 7, 2018

    Both Qwan ** and Kaiya ** have been very helpful and customer service oriented. It was a difficult decision to make regarding my debt - whether to declare bankruptcy or use National Debt Relief. I have appreciated their help in making that decision.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 7, 2018

    Made me feel better about myself. Helped take a big burden off. I did not know what I was going to do before I made the call. They are very nice and very understanding. Took the time to explain everything.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 7, 2018

    The staff was very polite, patient and helpful, they explained everything more than once to make sure I understood everything. I would recommend this program to all who need it. It is truly a relief not to worry all the time.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 7, 2018

    I am very happy with the complete and thorough explanation that was given. Each of your staff, was very helpful and answered any questions I had. The process went very quickly also. I had a response within the same day and it will help me get through until it is paid off. Thank you for this opportunity.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 7, 2018

    The whole process so far, has been great. I truly feel that the National Debt Relief team is on my side. From the first call by Chris to the call this morning from Ed, I felt confident that I would be debt free far earlier than I would ever dreamed. Thank you.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 7, 2018

    Both people who assisted me were great! They answered all of my questions and made the whole process a lot easier. My mother signed up about a year ago and recommended National Debt relief. I am excited to take back control of my finances.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 7, 2018

    I cannot speak highly enough of my experience with NDR. During a time of high stress and anxiety with very few options to resolve my debt, NDR took the time to thoroughly explain the process, help alleviate the stress I have related to unsecured debt, and was professional throughout every step of the process. Every person I spoke with made sure I fully understood every aspect of the program and felt comfortable with it. I feel confident that I made the first call the NDR. This was the right move for me and they went above and beyond to show me why it was the best decision for me.

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    Verified purchase
    Customer Service

    Reviewed Dec. 7, 2018

    Excellent help with the process; repeated agreement conditions; felt looked after. Appreciated them staying on line with me when I completed all documents. Then follow up calls were also appreciated. Not being able to pay your monthly bills on social security alone is challenging and depression, but these people made it work. Thank you.

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    StaffTransparency

    Reviewed Dec. 7, 2018

    Diana, my initial assistant, was fantastic. She was persistent and pleasant at all times. She made a "believer" out of me, and all I had to do was inform my husband of all the benefits that Diana had explained to me. He became convinced this was the way to go to be sure and get ourselves out of debt, end of story. We signed up and glad to do it. Feel better already, knowing National Debt Relief is on our side and with us to help Thank you Debt Relief!

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    Process

    Reviewed Dec. 7, 2018

    Painless process. Really thorough about the process and timelines. Hoping going through NDR will be my first step to financial freedom. Isaac and Cheryl were pleasant and did not make me feel insufficient for my financial status. I look forward to being debt free.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 7, 2018

    My experience with everyone that helped me during the enrollment process was excellent. They explained everything as to where I to understand everything. Marvo was the representative that helped me the most and was excellent. I would recommend this process to anyone who needs this kind of help.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 7, 2018

    Taking my first step toward debt relief has been a great experience! Eric ** called me immediately and kept in contact throughout the whole process. He made me feel comfortable and I was in my side of understanding my hardship. To know that National Debt Relief cares made me feel at ease and confident with my decision!

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    Customer ServiceStaffProcess

    Reviewed Dec. 7, 2018

    I was pretty happy for the way they describe the program. Going thru with all question was very professional. They gave me the answer for all my questions. I hope they do the same thing as they talked. Customer service was excellent.

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    Customer ServiceStaff

    Reviewed Dec. 7, 2018

    I called to find out info on how to dig myself out of debt and not only did I get every answer I was looking for I got more information than I thought I would. All the agents were extremely helpful and very timely about everything. I am very happy with my experience and glad my phone associates were so happy and easy to talk to.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 7, 2018

    NDR made it very easy to set up a program. Lorraine ** at NDR, was very professional and made the entire process easy and explained every detail thoroughly to make sure we understood every detail. I was extremely pleased with NDR and the service they provided.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 7, 2018

    So far my experience has been great. Everyone has been so informative and helpful. From the time I first called until now everyone I have spoke with has gone out of their way to help me get the process started.

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    Verified purchase
    Staff

    Reviewed Dec. 7, 2018

    Both agents were knowledgeable and helpful. They went through everything in detail. I am hoping that this plan works for me. I can't wait to be debt free, thank you to National Debt Relief. I am excited for my future.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 7, 2018

    I spoke with Andre **, who explained the program and went over everything in great detail. He was absolutely fantastic! The Welcome call representative (Kara **) was excellent also. They both made me feel really comfortable with the process and enrolling in the program.

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    Verified purchase
    PriceStaff

    Reviewed Dec. 7, 2018

    We are in a lot of debt and we needed to do a consolidation type thing. My experience with National Debt Relief has been really good. They were very helpful in getting us signed up and they’ve been very helpful in trying to get settlements going for us. Interactions with their reps have been good so far. I wished that it was a little bit cheaper, but that’s not their fault. It has become less stressful since working with NDR ‘cause all I have to do is make sure that there’s money in my account on those times of the month, and they take care of the rest.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 6, 2018

    Everything was excellent, the person I talked to was very helpful and very polite. He answered all the questions that I had and make the process very easy to follow. I am very happy to be in the program. Thank you so much!!

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    Verified purchase
    Process

    Reviewed Dec. 6, 2018

    Thank you for helping me through this scary and terrible process of divorce. At least I know I will recover financially one day. I appreciate your kindness and support during this time in my life. I am optimistic about the success of the program.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 6, 2018

    I think this program will put our worries over the substantial amount of doubt we have at ease. I like the idea of paying it off instead of settling and then opening another line of credit to pay that settlement debt. Each person I have spoke with has been easy to understand, patient, polite, and a joy to talk to. At times I needed to use email communication and they welcomed that route also.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 6, 2018

    Everyone I spoke with provided me with great customer service, I was very pleased, it is difficult to discuss the debt with others, thoughts of shame, disappointment, embarrassment, and humiliation come to mind. When speaking with everyone, they were very sensitive and professional I really appreciate that. Thank you!

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 6, 2018

    So far this very low moment with lot of stress has been made a lot better by very helpful, positive people helping me get this process going. I hope that will continue till the end when I accomplish this task. The whole process is very stressful and I feel a bit like a loser, but the people helping thus far have been great. This was a hard decision and call to make, but so far I am pleased with how it is going. I just hope that together the task stays on focus.

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    Verified purchase
    Customer Service

    Reviewed Dec. 6, 2018

    Both George ** and the welcome package phone call was very informative and detail about everything to get my debt resolve from what I still need to pay on to graduating and fixing my credit score when I get done with the program and how much I will be saving by doing this program.

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    Verified purchase
    Staff

    Reviewed Dec. 6, 2018

    Very responsible and informative service. Happy with the orientation and made it easy to decide what to do. Would recommend it to anyone going through same issues. The National Debt team is hands-on to getting you debt resolved and worry-free.

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    Verified purchase
    Staff

    Reviewed Dec. 6, 2018

    Both Keith ** and Nancy were very professional and knowledgeable about the service/product. There was no need for me to ask additional question as all the information was provided up front. I am excited to begin this new phase in my life and can't wait to be debt free.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 6, 2018

    The staff have been very informative and provided great information to me in regards to my debt, and resolving it. Both my initial representative and the follow-up call were respectful and courteous. I would recommend anyone to seek out help from this program due to the great customer care.

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    Verified purchase
    Transparency

    Reviewed Dec. 6, 2018

    My experience with National Debt Relief thus far is good. They are very efficient and explain things thoroughly. I am quite sure that with their help that I will be able to be rid of my debt in due time.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 6, 2018

    This whole experience of trying to overcome financial debt started off as hopeless... However, after further research and review with the National Debt Relief team, I feel confident and well informed this program is the best choice to become debt free! LaShonda and Tamikia displayed superior customer service by addressing my concerns and answering my questions with an exceptional knowledge base on their debt relief program. I've already recommended this program to a few friends of mine going through similar financial hardships! Thanks again for all you do!

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    Verified purchase

    Reviewed Dec. 6, 2018

    I was very worried about my financial situation, but they gave me peace of mind! I would gladly refer them to a friend! They made the terms easy to understand and made me feel safe knowing they were on my side!

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    Verified purchase
    Process

    Reviewed Dec. 6, 2018

    The process was smooth and professional. Everyone I talked to was very careful to make sure I understood the process and what could possible expect. The process takes a day or two, so I wasn't pressed or rushed trough. There wasn't someone rushing me through a sale.

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    Customer Service

    Reviewed Dec. 6, 2018

    Informative and efficient customer service. Eager to address and assist me with resolving my debt, for a better debt free future. Were able to provide with an economically way to resolve my financial hardship and feel some relief when it come to being the sole provider of my family.

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    Customer Service

    Reviewed Dec. 6, 2018

    I have just enrolled with NDR. So far I am very happy with first contact and followed up by customer service associates. I hope I will get same excellent service as I am getting now in my initial stage. I believe NDR will be able to help me resolve my debt professionally and successfully.

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    Process

    Reviewed Dec. 6, 2018

    They helped me during the process very professionally. I am happy with the service provided. They answered all my questions in a detailed way. Thank you very much for helping me get out of my stressful situation. I think this is the best decision I made.

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    Customer ServiceStaff

    Reviewed Dec. 6, 2018

    Every call that I received from NDR was very helpful and professional. They worked with my busy schedule to get the calls in that were needed. The lady who did my welcome call went above and beyond to help me understand everything even more than the first guy did. And he did well.

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    Staff

    Reviewed Dec. 6, 2018

    I had some credit card debts that were high that I needed to get help with. I like National Debt Relief's reputation and I wanted to resolve my debt problems the right way, so I signed up for debt consolidation with them. The reps were lovely and easy to work with. I even expected things to take a while but they easily managed my expectations very well. They have provided excellent service. NDR has taken a lot of the stress away from knowing that I don't have to deal with the collectors and don't have to take care of the debt myself. I would recommend National Debt Relief to others.

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    Customer ServiceStaff

    Reviewed Dec. 6, 2018

    I'm diabetic and I'm doing dialysis. I got behind my bills and I wasn't working too many hours like I used to. National Debt Relief told me how much I could pay a month and it will take 28 months to pay my debt off. I've been in the program for about four months already. Their rep gave me some payment options as to which one to take and which one I wanted, and the way we worked right now came out good. Their rep said that they were gonna pay two of my creditors off. They made a deal with them on how much to pay it off. They were upfront and whenever something comes up or when they are able to make a deal, they call me and let me know what's going on and what we could do with the debt. Give NDR a call and explain to them what's going on and how much debt you're in. NDR will work with you and let you know what you can do.

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    Customer Service

    Reviewed Dec. 6, 2018

    National Debt Relief helped us get out of debt with our credit card. There's one last one that we've been working with and we thought that we'd be out of debt within about four months. They've settled with the creditor but after I talked to them on the phone about this final settlement, I got an email saying that it's gonna be until September of next year. I don’t understand how that is happening because we already have the money in there. We had almost $10,000 in our savings with them and the settlement was only supposed to be $10,000. Overall, it has also taken about three years. We thought it was gonna be done in about a year and a half but it's been twice that long.

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    National Debt Relief
    Response from National Debt Relief
    Hello Virgi,

    Thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.

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    StaffProcessTransparency

    Reviewed Dec. 5, 2018

    Everyone I have spoke to are very kind and helpful. They took their time to explain everything I needed to know about the process and legal matters. The guy who helped me set up the initial claim was very thorough.

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    Process

    Reviewed Dec. 5, 2018

    Both ladies were very thorough with explaining everything and making sure everything was in order. Kellie made sure all things were in order for my paperwork to be processed and approved. Karen, I do believe that was her name, confirmed everything that Kellie did and the other legal aspect of the paperwork.

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    StaffTransparency

    Reviewed Dec. 5, 2018

    Chris was excellent. He kept appointment times, made sure I was clear about all aspects of the program and very importantly to me did not make me feel like something was wrong with me for having the debt issues we are facing but focused on improving the situation for our family.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2018

    They were extremely nice and very helpful. The timing in the response and the knowledge they have was surprising to me. Very friendly guidance and honestly answering all my concerns. Thank you to Debt Relief for all your help and orientation. I can be any happier.

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    Process

    Reviewed Dec. 5, 2018

    Aries and Grace did a good job for helping me through the process. This program will helped me to reduce my payment due to my hardship. I will recommend this program to anybody who need help, like me... Thank you so much!

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    PriceStaffProcess

    Reviewed Dec. 5, 2018

    They were very attentive to every question and made sure I understood everything about my contract. They also made sure my payments were affordable to my budget. There is legal help for if my creditors get impatient. They ensured me that as long as I stayed in the program everything would be resolved in a timely matter.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 5, 2018

    My sales representative was very helpful and clear as well as the person who handled my welcome call. I am happy with the program and expect to have it cancel before the 48 months. Thank you all of you for helping.

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    Staff

    Reviewed Dec. 5, 2018

    My experience with National Debt Relief was very professional. They went through every aspect of the contract with me personally, in a way that helped me understand everything. They were very friendly and professional, I would highly recommend this company to family and friends.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 5, 2018

    Kind and warm representative. Both of an agent who helped me to set up my debt program and the welcome call agent explained to me the same question I asked over and over without hesitation although I couldn't explain them with proper in English. I really appreciate their help and support. If there is interpret in the company who can translate to a foreigner such as second language client would be pleased.

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    Staff

    Reviewed Dec. 5, 2018

    The representatives treated me awesome and with full respect. That there is very important to me as a client/customer. Good job guys. I got a fair enough negotiation which will help me out in my budget, so again thank you guys.

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    Customer ServiceTransparency

    Reviewed Dec. 5, 2018

    We have been struggling for some time and finally made the decision to call National Debt Relief to see if we would qualify for help. Our call was answered by Jonathan, he was our Angel on the other end of the line and walked us through the process step by step. Any question or concern we had was answered in depth and completely. We do not regret our decision to go with National Debt Relief - the stress that has been lifted off our shoulders is unbelievable.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2018

    Was very helpful and courteous. It is a good feeling to have help to get out of debt. Would recommend to anyone who is having financial difficulties. Staff was very understanding and took time to answer any questions I had and any questions in the future. Thank you.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 5, 2018

    The people who worked with me were extremely pleasant, helpful, and very clear. They left no questions and were extremely positive and had impeccable customer service. I ended my experience beginning my program with National Debt Relief having much relief and happiness that I chose them to help me.

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    National Debt Relief
    Response from National Debt Relief

    Mary, thank you for leaving a review today. We're glad you got to experience some of the great customer service we've come to be known for. Don't hesitate to get in touch if there's anything you may need to help make the process easier.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2018

    Very informative and knowledgeable. She made the experience very nice with no worries and answered all my questions fast and honestly. All the emails and phone calls was right on and there was no hesitation on anyone's part during the process.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 5, 2018

    Great Customer Service, very professional... Explained every detail of the program and what to expect. Very helpful, answered questions and walked me through every part of the contract. Provided me with phone number and address to give creditors. I wasn't embarrassed and it didn't take a long time for them to return my phone call.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2018

    I had a great call with your rep yesterday who totally went above and beyond to help me with setting up a payment program. She was really nice and made me feel relieved that everything was going to be handled right. Thanks!

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 5, 2018

    The NDR customer service representatives were extremely professional and explained the program thoroughly, they gave me the hope that I needed to move forward. I would definitely recommend the program for anyone that's dealing with financial hardship to get back on their feet moving forward.

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    Staff

    Reviewed Dec. 5, 2018

    Amazing people!! Everyone here has been absolutely amazing! Always ready to help and care about you!! I will be recommending them to everyone I know!! I look forward to my progress with this amazing company and it's equally amazing employees!

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    National Debt Relief
    Response from National Debt Relief

    Christopher, we also look forward to seeing your progress as you go through the program. We wish you the best of luck with everything and we appreciate your taking the time to leave a comment today.

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    Customer ServiceTransparency

    Reviewed Dec. 5, 2018

    Customer services and specialists provided clear and precise answers to any questions and concerns I had. Provided documentations of services and assistant that will be provided throughout the course of my debt release program. Made it clear on fees and penalties, but also provided contact information that will guide me through my debt relief.

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    Customer ServiceStaffProcess

    Reviewed Dec. 5, 2018

    This representative made this process very painless and was very kind too. She is excellent at her phone skills. Thank you, Dionne. The portal call was a little more of a challenge but Howard was also kind and was nice enough to answer repeats and answer all my questions. Thank you, Howard.

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    Staff

    Reviewed Dec. 5, 2018

    Andrew ** was very professional indeed and respectful as well. I'm now in contact with the client success team and am new to this whole process. I'm glad I took this step. I just bought a new home 6 mts. ago and had medical bills etc. I got behind one month on my bills. So I decided to contact NDR. I believe they provide a needed honest approach and service. Much thanks.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2018

    I was very hesitant on contacting a company that offered debt services but I knew I needed help and should attempt to contact them. All it took was a phone call back and I felt I had done the right thing. Everyone that I spoke with were great and gave me confidence that I could trust NDR to help me have a future of being debt free. I feel excited to think this is possible.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 5, 2018

    James made me feel so comfortable the entire time I was corresponding with him. He was knowledgeable and put my mind at ease with take the steps to become debt free. He answered any questions I had and was prompt with his phone calls and emails. He is a real asset to National Debt Relief. Katyln: Helped with my Welcome call and she was personable and friendly. She explained everything that my debt relief journey will entail from here until the moment I complete the program. She is also an asset to company as well. Just talking to help further put my mind at ease that I made the right choice with National Debt Relief.

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    Staff

    Reviewed Dec. 5, 2018

    My experience has been very good so far. I'm nervous and they put me at ease and answered all my questions. Very pleasant and informative. All around good experience so far. Ask me again in 2 years if I still love the program. How do you like me now.

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    National Debt Relief
    Response from National Debt Relief

    Kristina, thank you for leaving feedback today. It's good to hear things are going well for you so far. We'd love to hear back from you at the end of your program to see how things went. Please let us know if there's anything else we can help with.

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    Staff

    Reviewed Dec. 5, 2018

    Everyone has been very polite and cordial. They have helped me with all my questions. I would gladly recommend to others who are having hardships. All my questions were answered before I even had a chance to ask them. I appreciate all of your assistance.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2018

    Really helpful and accommodating during the welcome call. They tell you everything that is going to happen to your credit score and what the program does, they don’t hide any part of it. This program really helps people who are in lots of credit card debt.

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    Transparency

    Reviewed Dec. 5, 2018

    Drew was very helpful and sympathetic to my plight, which is an accumulation of credit card debt over the last 5 years. She was very clear on all aspects of this decision. Even though this is a very difficult decision, my hope is that it is the right one.

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    Staff

    Reviewed Dec. 5, 2018

    We were very happy with the help we are given. The people we have talked to especially Ramzy ** have been very nice and helpful. Looking forward to be debt FREE. Tried other ways but were unable to make it work for us. Thank you.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2018

    Great quick. Long telephone discussions. Would like to see how the accounts are reduced and how all this works. Hope the credit reporting isn’t too big of a hit on credit reports. Personnel knowledgeable and read all information.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2018

    Great, personable, understanding, efficient very client oriented. Glad to have talked with her. She answered all my questions that kin remembered and said to call when I finally remember the question I forgot. Made me feel comfortable with my decision to go this route. Looking forward to becoming an absolute graduate.

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    Customer ServiceStaffProcess

    Reviewed Dec. 5, 2018

    Everyone I spoke to helped me feel relieved about joining this program. I feel that I made the right choice to help me get out of credit card debt. Looking forward to becoming debt free in the near future. They didn't hesitate to answer any of my many questions.

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    Customer ServicePriceStaffProcess

    Reviewed Dec. 5, 2018

    When I first contacted them by email they replied fast. I got a quote in less than a day. Also they were patient with me and respectful. Also got approved for their program right away. Overall great experience. Would recommend to a friend or family member.

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    Verified purchase

    Reviewed Dec. 5, 2018

    It was great. I appreciate how they went over everything one by one for me to understand. I couldn't ask for a better way for things to be breaking down. Thank you. Hope to hear back from you soon. Thank you very much. I appreciate the help.

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    StaffTransparency

    Reviewed Dec. 5, 2018

    I found them to be very professional and courteous. My counselor Max was very helpful, transparent, and thorough. I believe that all of the information was disclosed and as of right now, I understand all of the terms. I am looking forward a good experience and becoming debt free.

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    PriceTransparency

    Reviewed Dec. 5, 2018

    So glad to talk with NDR. I have felt really hopeless with the mounting interest and constant rate hikes. In about 2 hrs I have a clear plan, an affordable payment plan and I really feel like I have control of my credit debt.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2018

    Hector was very professional and our call dropped a few times and he called back right away so that was very nice. Love working with this team of people. I also was unable to complete the welcome phone call in a timely manner and they were able to get me back in the system right away and had me do that right away as well. Aaron is a great representative to work with.

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    StaffProcess

    Reviewed Dec. 5, 2018

    My experience with National Debt Relief was good so far. They went over everything, how the program works, including the fees associated with everything. Everything was understood and I chose to go with it. They were very helpful.

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    Process

    Reviewed Dec. 5, 2018

    I want some old debts paid off and I enrolled with National Debt Relief's program. They were rated number one on Google. The enrolment process was fairly easy. However, I thought the negotiator lied to me and I was told differently than what the original percentage was, but I could still live with it. I've been with the program for six months now. The payment plan they set me up on was good however, I had a rough spot at work and I'm struggling, but they're working with me. I thought the program would go faster than what it is, but still, I'm satisfied with my experience with them.

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    National Debt Relief
    Response from National Debt Relief

    Hello James,

    Thank you for bringing your concerns to our attention. We work hard to provide the best value as we help our clients become debt free. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.

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    Customer ServiceStaff

    Reviewed Dec. 4, 2018

    I felt like I had hit rock bottom and didn't know what to do and became very stressed. When I talked to customer service rep I felt so relieved. I feel so much better about being able to rebuild my credit again.

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    Customer ServiceProcessTransparency

    Reviewed Dec. 4, 2018

    The account initiation and welcome call were both easy to sign up and get approval. All services of the program were clearly explained to me. I am looking forward to a stress free detailed program to settle my debts in just over three years.

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    StaffProcess

    Reviewed Dec. 4, 2018

    The people that I talked to were very upfront and knowledgeable. Easy to work with and easy to understand. I feel confident that this program will help me get out of debt. I am looking forward to seeing this program through.

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    Process

    Reviewed Dec. 4, 2018

    The whole process was well informed and my questions were all answered properly and efficiently. I felt very comfortable with Sam and I’m looking forward to paying off all of my debt. I feel less stressed and able to enjoy my holidays. Thank you.

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    Customer ServiceStaff

    Reviewed Dec. 4, 2018

    I was helped every step of the way when signing up for the debt relief program. The customer service rep that helped me sign up when I first enrolled was very knowledgeable about the program and willing to help me with all of the questions and concerns that I had. I was nervous to do something like this but he was able to put all my fears at ease.

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    Staff

    Reviewed Dec. 4, 2018

    My experience with National Debt Relief was so awesome. They answered all my questions and I felt really at ease and confident that I was choosing the best way to go. I will recommend to all my family and friends about how the work and pray that they will agree and trust in National Debt Relief.

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    StaffProcess

    Reviewed Dec. 4, 2018

    Great help during this process. This was a nice bunch of people to work with. They always made your time the most important. Life should always be this pleasant. I give them both a 5 star. If I have a friend that is thinking of going this route, I will give them Danny and Montrice name.

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    Staff

    Reviewed Dec. 4, 2018

    Exceptional! Both Calvin ** & both of the sweet lady I spoke with today, Dec. 4th couldn't have been nicer, more patient and kind. They deserve the very best praise. Calvin, Especially Calvin. They ALL deserve a Nice Christmas Bonus! THANK YOU! MERRY CHRISTMAS to ALLLLL! EXCELLENT CUSTOMER Service!

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    Staff

    Reviewed Dec. 4, 2018

    Very knowledgeable about their jobs and empathetic to customers. Reginald and I’m sorry the very nice lady that I forgot her name are doing an outstanding job. They are helping me sleep better at night. I hope everything goes as smooth as Reginald and the welcome woman said.

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    Customer ServiceStaff

    Reviewed Dec. 4, 2018

    I have had a great experience so far with my debt relief. Everyone has be extremely helpful. I would most definitely suggest this program to a friend or to family members. Billy ** has been wonderful and also the lady I talk to at the welcoming call line was also great and very easy to understand.

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    Customer ServiceStaff

    Reviewed Dec. 4, 2018

    Excellent customer service explaining how programs works was a big relief. I feel much better. Would recommend to others. Had a great experience with workers explaining program. Cannot wait till I am done with it, will be done with it in 30 months.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 4, 2018

    From start to finish everything went smoothly. Both people I spoke with were very informative and explained everything so that I understood it. It was a quick and easy process and I was able to take care of everything over the phone and via email.

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    StaffTransparency

    Reviewed Dec. 4, 2018

    Friendly service with me in mind! They explained everything thoroughly and easy to understand. I would recommend this program to my friends or family looking to help their credit! I look forward to getting my credit to where it needs to be!

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    Staff

    Reviewed Dec. 4, 2018

    Am impressed with the professional manner and patience showed to me by Mr. Aaron ** and Shadae. I am a 73 years old, hard of hearing and computer illiterate man. Wife of 43 years just passed after 2 years of extreme failing health. She did everything as far as household finances were concerned as best she could. I am grateful for any help you can give me.

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    Staff

    Reviewed Dec. 4, 2018

    The employees that helped me were extremely encouraging and informative. I definitely suggest this program to anyone trying to get out of debt. There is a lot of information they go over, make sure you pay attention and ask questions. It's fairly straightforward.

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    Customer ServiceTransparency

    Reviewed Dec. 4, 2018

    Very clear with direction, customer service was nice a polite. All the paperwork is clear with no hidden fees. I was glad that I opened an account to have them help me with my debt. This is a great plan and we will see how the plan works out.

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    StaffProcess

    Reviewed Dec. 4, 2018

    I was hesitant to proceed with this type of program. But, NDR was very professional and detailed regarding the process, advantages, and liabilities. I just enrolled so the actual program has to be proven for a far assessment of its value. However, I am glad I took the first step to resolve my situation in what I pray will a fair manner.

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    StaffProcess

    Reviewed Dec. 4, 2018

    The experience at National Debt Relief went very smoothly. The representatives who I dealt with were very nice and professional. They were very helpful and knowledgeable. Going through a process like this can be stressful, but they helped ease the anxiety.

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    Customer ServiceStaff

    Reviewed Dec. 4, 2018

    Pleased with the experience from beginning to end. Agents were very pleasant and helpful. Every piece of paperwork was done on the internet which is very helpful. All questions answered in a timely way and every phone call you were notified of it being recorded before the call began.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 4, 2018

    Thank you for being able to help me. Both consultants were very thorough, knowledgeable and inspiring to listen to and were able to answer each of my questions well and also able to explain any concerns that I had. I really appreciated their expertise!

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    Staff

    Reviewed Dec. 4, 2018

    Very helpful, informative, answered any questions I had, helped relieve a lot of stress. I'm glad there is companies like this to help people in financial situations that are tired of staying in debt. I really appreciate it. Thank you very much.

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    StaffProcess

    Reviewed Dec. 4, 2018

    I am thankful for the help that Jordan and Stanly provided. They was very nice and did an excellent job. I would recommend this program to someone and thanks again for the help. They are in the right place, good guys. Thanks.

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    Customer ServiceTransparency

    Reviewed Dec. 4, 2018

    I was treated with respect and they were kind to me, explained everything that I needed to do to get me back on track. With their help I can start over and be debt free. I'm glad that I made this call. I would recommend this to my family and friends.

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    StaffProcess

    Reviewed Dec. 4, 2018

    I had a great experience from both representatives that helped me through this process. They made me feel at ease especially with being very nervous not knowing anything about this process, but definitely needing to solve the situation. Can’t say Thank you enough to NDR for help with this process!

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    Customer ServiceProcessTransparency

    Reviewed Dec. 4, 2018

    I’ve just started with the National Debt Relief and I can honestly say it will be a challenge. So far the customer service has been very helpful with the explanation and gist of it all. What the NDR program is all about and how they operate has been fully explained in detail. My service provider has broke every part of it down and had answered every one of my questions, no matter how small, best to my knowledge. If anything they were more than helpful explaining any part again if anything. I am very pleased with their helpfulness with the explanation of the program and making sure I had all the right tools and resources.

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    National Debt Relief
    Response from National Debt Relief

    Getting out of debt isn't always easy, but after helping thousands of clients like you and hearing their stories, we can tell you it's worth it. We will do our best to give you all the tools and resources you need to make the journey easier. Please ask whatever questions you need to in order to have the fullest understanding of the program so you can succeed. Thank you for leaving feedback today, Leimomilani.

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    StaffProcessTransparency

    Reviewed Dec. 4, 2018

    After researching what options I would have to 1) avoid filing bankruptcy, and 2) finding a trustworthy program that would enable me to help myself, I decided on National Debt Relief. I am just starting out and I feel confident that I have picked the best company to guide me in achieving my goals. They have an A+ rating with the BBB along with their other affiliations that helped me chose them. Veronica and Monique were professional, extremely knowledgeable and explained every aspect of the process.

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    National Debt Relief
    Response from National Debt Relief

    Deborah, we feel honored and grateful that you chose us to help you reach your goals. We earned our ratings and accolades by helping thousands of clients just like you to become free of their debt. We look forward to partnering with you to accomplish the same in your life.

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    Staff

    Reviewed Dec. 4, 2018

    It's embarrassing on my part to discuss my financial situation with others but the National Relief team, especially to those who help me get in the door were so helpful and understandable. I can't wait to be debt free. Thank you for helping.

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    Staff

    Reviewed Dec. 4, 2018

    Very informative and professional! Very nice and answered all questions I had. My experience so far has been great and yes I would definitely pass this service onto friends. It’s been so easy to this point and can’t wait for these bills to be paid off.

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    Customer ServiceStaff

    Reviewed Dec. 4, 2018

    I had spoken to several representatives from NDR, all were professional and answered all questions. However, the debt is overwhelming, not sure if Krystal ** felt the anxiety I was having or just understands the clients that come to NDR. She made several follow up calls until I was at a place of calm and took the 1st steps. I am looking forward to being a NDR success story. Thank you, Krystal and NDR to my 1st steps to becoming debt free before 2023.

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    National Debt Relief
    Response from National Debt Relief

    Cynthia, our team is made up of some of the most talented and empathetic people in the business. We understand your situation, and we know how to help you get through it. It's good to hear that you now feel a sense of calm, and we also look forward to hearing your success story when you complete the program.

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    PriceStaff

    Reviewed Dec. 4, 2018

    I was on social security and was not able to handle debt. I learned that National Debt Relief was the best, and they worked towards making settlements with my debt. They tried to be accommodating, but it was really difficult for me. While I was with them, the payments were too high. It would leave me with $1 for the month to live on. I couldn’t handle the cost, so I went away from them. They did but one bill and said it was $400, but I felt they were also paid for their services.

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    National Debt Relief
    Response from National Debt Relief

    Hello Peggy,

    Thank you for bringing your concerns to our attention. We work hard to provide the best value as we help our clients become debt free. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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