National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed March 14, 2018
Patient with me. Laura called me back when said she would call me, back even though it was late at night in the east coast. Laura was very clear and set up the program with me online. Laura answered my questions in a kind way, even though I was scared doing this. I don't want this to be a mean thing when I am paying every month and I don't want it to go to court. Thank you.
Reviewed March 14, 2018
I have to say, this is a very stressful situation to be in. But every single person I have come into contact with at NDR has been extremely nice and understanding, never condescending or short. I would totally recommend NDR to anyone in this situation. My husband and I are so happy to be part of the program.
Reviewed March 14, 2018
I have had a wonderful experience so far. I am in the beginning stages so I will try to report more later. The process was very easy. I received a call back almost immediately and the Dorian was extremely helpful. I had a 1000 questions and he was very helpful in answer each of them. Once we laid out what we had to deal with he explained the process and costs and I had asked for time to think about it. There was absolutely no pressure. He called me back a half hour after the time I had told him to call and even explained he did that to give me a little extra time. I felt like they truly cared about my stress and my desire to change my situation. Dorian was very thorough about everything and even gave me contact info should I encounter any problems going forward. I cannot express enough how much this is going to help me. I made mistakes and didn't feel once that they were debt shaming me. I can now look forward to my future and not dread it.
Reviewed March 14, 2018
Teddy was great, made me feel very comfortable during a difficult time. He talked me through every step and detail. Not only do I finally feel like I'm taking control of my finances again, but I know I'm in good hands!
Reviewed March 14, 2018
Overall, my experience with my initial call and my welcome call were good. I especially liked the initial call, as the person listened well and reviewed items really well. The welcome call person also did well. This experience can be very embarrassing, and both of the people were respectful and kind.
Reviewed March 14, 2018
One happy person. I was just talking to a friend about this program. I would recommend family and friends. Having debt can be so stressful and sometimes hard to get out of. I was good until I lost a love one and had to help out with family but thank God for this program.
Reviewed March 14, 2018
I have a very good experience, all my questions were answer and explained very good, and a fast. I feel like I can recommend this program to my family and friends, I know my wife and I will have less stress.
Reviewed March 14, 2018
National Debt Relief team is knowledgeable, honest, upfront, and put us at ease from the beginning. We're less than two full months into the program and we've already been offered our first settlement! Very happy with the service we've received so far!
Reviewed March 14, 2018
After several viewings on TV, I decided to call the program. I found all representatives in which communicated with me was knowledgeable, helpful, courteous, & patient. Each one making sure, I understood all information communicated with me. All information and instructions was given in a timely manner.
Reviewed March 14, 2018
The experience with National Debt has been ok. The Fact is if extra money could be available would be great. Right now what is given to you is really helping me to reach the goal of Debt Free. Thank you.
Reviewed March 14, 2018
Not only was it a relief to not get creditors calling all the time but the process and online portal helped me to feel in control again over my finances. Being able to pay off my debt and at a lower amount was very satisfying.
Reviewed March 14, 2018
Best consolidating company ever. Has settled/decreased my balance than what is legally owed. Up to 70%... I would recommend this company to many people. I owed about $40,000.00 in debt and have me done in 3 years at about $17,000.00 settled with no further obligations. They also report to the credit bureau when a debt has been fulfilled...
Reviewed March 14, 2018
I have had a wonderful experience with National Debt Relief, each time I have a question and when they call to give me the exciting news that they have solved another credit card debt for me. I have spoke highly to many people about this company and have suggested their services to friends and family. I could not have done this alone. Very, Very thankful I found them.
Reviewed March 14, 2018
NDR seems like they are there for every step of the process. We are excited to work with a great company and if there are any questions they are a phone call away. They also talked us through all the paperwork.
Reviewed March 14, 2018
I was very nervous, but I had been struggling on my own for so long. National Debt Relief has been there for me. They are patient and non-judgmental. Whenever I have a question they take the time to help me out. I'm still in my first year, yet they already helped me resolve a big part of my debt. I only wish I would have made the call sooner.
Reviewed March 14, 2018
Representatives are always patient and thorough. However if I send an email, it seems like a generic answer is given by a computer instead of a person. Not much more to say, I’ve only been enrolled in the program for about 5 months.
Reviewed March 14, 2018
All I can say is it has been EXCELLENT working with National Debt Relief. I would definitely recommend NDR to family and friends. It looks like I should be out of debt a lot sooner than if I was to keep going the way I was going.
Reviewed March 14, 2018
The only big issue I have with NDR is that one of my debts which was only mine was submitted to the credit bureaus against my wife. Because of that, I was forced to pay 2500.00 ASAP to clear it up. When I asked NDR why, they said that they are allowed to do that. I was never briefed on that and I did ask before I went into the program.
Reviewed March 14, 2018
A little nervous. Kind of sad that we even had to take this step. Life sometimes hands you a bunch of lemons. So we are gonna try and make the best of the situation. The sign up process was a bit long. However, everyone was very patient and thorough with all of our questions. Also, they were very transparent. You know this is not going to be a walk in the park. But, they are going to help you get to a better place.
Reviewed March 14, 2018
My experience so far with National Debt Relief has been very professional. They are very informative and helpful every step of the way. Everyone I have spoken with is friendly and professional and eager to help get you on your way to being debt free. I work crazy hours and am not always on top of stuff. They have been there to help me get done what needs to get done. I am still very new to the program but I know with their help and guidance I will succeed. I would strongly recommend this program to anyone looking for help getting their finances in order.
Reviewed March 14, 2018
It is an anxious time when making a financial decision such as debt consolidation. Personal hardship drove me to do the right thing; to accelerate paying off credit cards and improving my cash flow. I did my research and chose National Debt Relief based on their ratings and their program. The people I talked to were complete, patient and professional, providing all the information I needed to make the clear decision to enroll. I look forward to completion of the program and getting back on track.
Reviewed March 14, 2018
Since enrolling in the program, they have been able to resolve some of my debts for a fraction of the balance. Within the next 2 years, I know that I will have the chance to actually be able to save money after paying the bills. I’ll actually be able to make strides towards saving for retirement.
Reviewed March 14, 2018
I've only just begun, but everyone has been incredibly supportive and encouraging. The process to financial freedom has been seamless, and everyone has been honest that though there is a major upside to becoming debt free, there is a little risk. I'm confident in this system, and can't wait to see it unfold.
Reviewed March 14, 2018
The gentleman I spoke with was very polite, patient, and friendly. I appreciate good customer service. I had a lot of questions and he answered them all with a professional manner. This is a very stressful time in my life and I felt at ease speaking to this gentleman.
Reviewed March 14, 2018
Since I’m with National Debt Relief I have no problem talking to them. They always available at any time to speak with you. And they really resolve your situation with your debts. This is the best Company I’ve ever spoken to and they are really willing to help you with your debts.
Reviewed March 14, 2018
I was very worried when I approached the office but the way the team treated gave the reassurance that I was doing the right thing by using their services in order to solve my debt problem. They guided through all the process, and were very respectful towards my needs.
Reviewed March 14, 2018
Very professional, understood most of what was explained, offered an awesome deal to pay my debt in 3 and a half years. He kept asking me if everything was there and did I understand and I did most of it.
Reviewed March 14, 2018
Filled out the application and received two separate calls for the process of starting my account and both representatives were knowledgeable, polite, and helpful. Would not hesitate to call back with confidence I would get great customer service. Would recommend this company to a friend or family member.
Reviewed March 14, 2018
National Debt Relief has worked expediently to resolve my debt. The reps have been nothing but respectful, courteous, and helpful. I am pleased with how quickly they have worked with the debtors in settling each. I can sleep at night again.
Reviewed March 14, 2018
Very helpful. answered all my questions, made everything easy to understand. I would recommend them to other people. Even when I would email them about a question I would get a quick response. Thank you Brandon **. The welcome to debt relief was very helpful as well. Thank you.
Reviewed March 14, 2018
They were very helpful and patient with all my questions. They went over all of the forms and the individual section. My representative was not judgmental when I was describing my situation. He took the time to make sure that I understood everything and that all my questions had been answered.
Reviewed March 14, 2018
This has been very fast and easy for me to do, it could not have been more simple!! I work long hours and cannot be on the phone often so their email system was so amazing! Everyone I spoke to over the phone was also extremely helpful!
Reviewed March 14, 2018
Upon calling NDR to seek guidance in the right direction to get myself out of debt Luis was great and very helpful along with the gentlemen with the client success team who completed the welcome call. They made me feel comfortable in my decision to get myself back on track before I got in over my head with my debt. Thank You.
Reviewed March 14, 2018
Daniel and Karen were very professional and did a great job of guiding us thru the agreement and how the program works. They were able to answer all of our questions. We are looking forward to being closer to retirement with your help.
Reviewed March 14, 2018
I had a friend who did the program with NDR a couple of years ago and it took him four years to get out of debt. It would have taken him 10 or 15 years to get out of it so I called him. I got to the point where my monthly payments were a little bit too much to handle and bankruptcy isn't an option I’d like to do. I'd like to be able to get out of things and I'm not the type to quit but I was struggling to the point where every time I got paid, I had to pick which bill to pay and I didn’t want to lose that way.
I had three different credit card debts and one was a personal loan that I had originally done to consolidate years before that. I managed to pay off quite a bit of my debts through that but that became too much as well. So, those three were consolidated and rolled into one payment by National Debt Relief and then they negotiated for us. The enrollment process was very easy, helpful and they were able to answer all my questions. They offered some options and explained in good detail exactly how long it would work and what I would need to do and what they'd do for me. I was able to make the decision myself instead of the way some companies tell you what you need to do. They gave me three years to complete the program and I’m two years into it.
When I started, the negotiator called me a couple of times to make sure everything was taken care of. We were on the right track to have us clear on what was going on. If I have a question, I send them an email or give them a phone call and they were very quick to respond and answer my questions. But I was looking for more interaction because when you try to deal with these things yourself through the companies you owe money to, they call you 15 times a day and it’s not what's going on with them as long as they're making my payments. They don’t have questions and just leave me be with the program working.
It was comfortable working with them, they were very helpful and not judgmental at all. I've been in a situation where I was completely fine financially and I was thinking there are people out there that are just irresponsible with their money and make the wrong decisions. And lo and behold, I’ve become one of those people because I’ve got myself in a bind and now I know what it’s like when the shoe is on the other foot. NDR gave me different options as to how long it would take to pay my debts off with what my payments would be and they were very flexible with it. Originally, the payments that they wanted me to make were going to be too steep for me to make every month and be comfortable enough to pay my bills. So, they made the program and added a couple of months to what it would be but took the monthly payments down a little further and let me pick the dates.
A year ago, I started to run into some problems again as I lost my job and had to get employment elsewhere. So, two or three times during the program, I had to take a little bit of money out to pay one of my other bills. And once, I asked them if I could adjust the payment schedule because I was taking the 18th and the 19th every month and they were able to adjust that a couple of days later and change the payment dates so that it was the 22nd so I could get through till the next payday without ever drawing my account. They were very good both times and everything that they can do, they are doing and I really appreciate that.
It is important that I don’t have to deal with debt collectors on a daily basis from multiple people and it’s worth what I’m paying. It's not enough that it breaks the bank. What I'm paying NDR a month versus just my minimum on the other three combined a month is less. Everybody knows that if you pay minimum, you’ll pay off 15 years. It'll take you to pay off a year's worth of debt because it's all interest. They’re charging me a fee for that but the amount of time has been cut drastically that it's going to take to pay it off and then I understand how numbers work and I get all of that so it's worth the money to me in the long run.
I still have financial stress in some points in my life but they are helping me eliminate that and you can't put a price on quality of life. If my friends are in a position where they can't do it themselves, NDR is one of the best options and they are willing to help you. It's a business and they make money if you save money. If you don’t complete the program, and you get kicked out of it, they're not making money. It’s for them to help you as well so it’s a very good program and it’s a win-win for everybody.
Reviewed March 14, 2018
I want to get out of my debts and I called up National Debt Relief and applied for their program. It took a month and the customer support has been excellent. The negotiators have always been helpful and very polite in everything. The payment is taken out of my income automatically and they already paid up two credits. I still got two more to go but it has been worth it. I’ve been telling my friends about National Debt Relief and sometimes they would say they don't trust it but I would tell them that I'm doing okay and I got off two credit cards already.
Reviewed March 14, 2018
I was drowning in debt and my daughter told me about National Debt Relief. They've been paying off my bills. Their reps have been good and they've been moving pretty fast. I feel more at ease now that everything is taken care of.
Reviewed March 13, 2018
Needed help getting our debt under control and manageable payments and Geri helped us achieve that. After signing up with National Debt Relief I really believe I will be able to sleep much better and live a little bit more of a stress free life.
Reviewed March 13, 2018
Mr. ** made me feel as if he was solely dedicated to making sure I was 100% comfortable with the program before agreeing to participate. He answers every question I believe, to be honest. He showed an impeccable amount of knowledge to and he took time to listen to all my concerns.
Reviewed March 13, 2018
National Debt Relief welcome call was very helpful in making sure I understood all the information that was given to me, the operator was easy to understand and to the point on all of the choices I was making and made sure I gave confirmation to all the questions asked. All in all I'd say this is a company that wants to make sure the clients are informed and happy with the decisions they are making!
Reviewed March 13, 2018
Debt Relief is doing a great job. I feel a load of stress has been lifted. I should be soon out of this debt and is very please with debt relief. They are professional and know how to treat people and they listen to what you have to say. Debt relief was my first choice.
Reviewed March 13, 2018
Ray ** was excellent and explained everything super clearly. I have clear understanding of everything. He was nice and caring. He should get a promotion. The second person who called for welcome call was also very helpful although he talked a bit too fast.
Reviewed March 13, 2018
NDR has been awesome. Helped me when I needed it most, and done everything they promised me they would. Every rep I talk to is professional and kind, they have gotten me 3 settlements in less than 6 months with the program. I feel like I can finally see a light at the end.
Reviewed March 13, 2018
At first, I had doubt about using National Debt Relief when I first talked with Eddie **. He gave me time to think about what will happen. When he called back and we went over the required papers, I began to feel at ease. The only thing I felt reluctant about was my good credit score going down. After he explained to me what will happen over a 3-4 year span, I felt more at ease. They answered my questions efficiently and now I am looking forward to being debt free in 3 years instead of 20 years. Thank you Eddie and team for being patience with me and answering all of my concerns. When I learned that the legal team will take care of all my litigation if it should arise, it really gave me relief. Thanks National Debt Relief team. You are awesome.
Reviewed March 13, 2018
I was very impressed with the service I was given. It was all explained very patiently and thoroughly, and made me feel very comfortable in deciding to use the program. I am grateful for the great experience I had, and feel very pleased with the way they made the process easy to complete.
Reviewed March 13, 2018
It was very easy talking to representatives answered all of my questions, understanding and professional. Welcome call was very informative and easy to talk with, signing the documents with ease. Would recommend this service to friends.
Reviewed March 13, 2018
Honestly, I wish I had done this a lot sooner!!! The customer service was great. I would definitely recommend this service to anyone with an economic hardship. The process was painless and the representatives make things very simple and easy to understand. Thanks Adrian **!
Reviewed March 13, 2018
I had a extraordinary experience, I was very please with the consultants I spoke with. Today I can say I can breathe again. These people know what they doing, very knowledgeable. I will recommend this company to anybody with a debt situation.
Reviewed March 13, 2018
Everyone was very helpful. The process was explained in detail. I felt very helpless and hopeless before I called, I now see a light at the end of the tunnel. I have had a huge weight lifted off my shoulders.
Reviewed March 13, 2018
John ** was really effective in answering my questions and he did an excellent job at explaining the process of the program to me. Dionne ** was courteous and clear. Hopefully, my experience throughout this process will mirror or surpass my experience with those two.
Reviewed March 13, 2018
Oscar **, the debt relief specialist who enrolled me in the program was very professional and very patient with all my questions and concerns, as was the representative that handled my welcome call, and Gustavo, when I called customer service. I am very impressed with NDR so far.
Reviewed March 13, 2018
Both people I worked with were extremely informative, answered all my questions and made sure I fully understood how National Debt Relief works, and works for me. I truly appreciate their understanding. kindness, and consideration. Ricardo was exceptional as was the lady I spoke to after finishing up with Ricardo.
Reviewed March 13, 2018
National Debt Relief has been collecting my money for a few months now and handling creditor inquiries. They were able to settle with one credit card paid off in full for about half what the full balance was, and have negotiated a longer term payoff settlement with my largest creditor. In each case they contacted me to get my approval to their proposed settlement before confirming it with the creditor. Their fees seem reasonable for all they are doing. Especially when you compare them to some of the other debt settlement companies who extract huge fees upfront before settling any of your debts.
NDR takes some small fees out as the program is working its way over the months and years, and then will get their share of payment at the conclusion of the program. I've been in the program about 6 months and I'm satisfied with the progress so far. The only complaint I have is they had told me to make sure I understood that my credit rating would take a reduction for a few months as the program was starting. Which it did, but I would say it probably will continue to suffer for over a year before it starts climbing up again. They issued a warning, but it could have been worded a little more realistically.
Reviewed March 13, 2018
So glad I called National Debt Relief. George, explained the program and how it could assist me in becoming debt free. He was genuinely sincere and understanding. He made a stressful situation much better. I was so relieved thanks to George.
Reviewed March 13, 2018
Everyone that I spoke with was so helpful and understanding. They put my mind at ease and walked me through everything step by step. They answered all my questions even if I asked them over and over again. Marvin called to make sure I did not have any additional questions or if I need help with anything.
Reviewed March 13, 2018
I am pleased with the service I have received thus far and would definitely recommend to a friend. All those of which I communicate are always willing to go the extra mile to assure that I have received exceptional assistance. Resolution to my debt has exceeded my expectations.
Reviewed March 13, 2018
Everyone was very professional, I never felt judged as I was explaining my situation. The process was very easy, and went very smooth. I felt like I got the best night sleep, not having to worry about everything for the first time in years.
Reviewed March 13, 2018
My experience was extremely helpful. I would recommend them to anyone that gets in a financial bind. They were helpful at a time when I needed it. It is often hard to reach out to someone when you need help.
Reviewed March 13, 2018
I'm please with how easy your company made this for me! I appreciate all the help I was given. I am pleased that your company handles so much of the paperwork and phone calls. I hope this continues to be a stress free experience! I look forward to finally being debt year in a little more than a year!
Reviewed March 13, 2018
They charge some pretty high fees for helping you. SO in addition to being in debt and trying to work out of this you are pushed backwards even more because they charge such high fees. They told me I would be out of debt in a few months based on their own calculation but here I am a year later not even close to being debt free.
Reviewed March 13, 2018
I am very pleased with National Debt Relief. They provide outstanding customer service with every single interaction. I feel comfortable and at ease knowing that they have explained thoroughly and explored all options. Each rep is very knowledgeable when providing client education. I have recommended and will continue to this company in the future.
Reviewed March 13, 2018
I was very skeptical about this company at first, after speaking with Paul **, my fears were quickly put at ease. All of my questions were answered and I was given a ton of information to work with! I was given the time and space to review my options and the space to do what was right for my family!
Reviewed March 13, 2018
Wonderful people that give you peace of mind and they do an excellent job. Thank you National Debt. They do an excellent job and keep up the good work. They are professionals and we have always been treated very well. Thank you again National Debt.
Reviewed March 13, 2018
I found the people I spoke with very thorough in explaining the program. They answered all my questions and spent a lot of time with me. We went over every page of the document. I received a follow up call from the Client service department to make sure I was satisfied and to see if I had any additional questions that needed to be addressed.
Reviewed March 13, 2018
Getting in touch with a specialized rep takes 3-4 phone transfers. Still waiting for a follow up from the legal department in a pending issue. If I don’t call regularly, I don’t feel I would ever hear anything about the status of my civil suit.
Reviewed March 13, 2018
Customer service is outstanding with everyone I have talked to so far at National Debt Relief. I was not asked any difficult questions and everything was explained with great detail. The program I was able to enroll in is very reasonable and it is nice to know that there are a lot of people willing to take the time to help me out with my situation.
Reviewed March 13, 2018
My experience was very pleasant. The agents were very pleasant, understanding, and helpful. I would recommend your company to anyone I know. In fact, I have already discussed your helpful attitude with 3 of my friends who are in similar fixes.
Reviewed March 13, 2018
After doing research online to find a highly reviewed debt relief company, I settled on National Debt Relief and I'm thankful for all of their help. After an injury at work, I was behind on my bills and overwhelmed. I called and spoke with their representative, he listened, did not judge, and helped me set up a plan that I could handle. Another thing is you are IN CHARGE of the entire process. Once they negotiate settlements, you approve or decline as you see fit. Love this company and cannot stress their professionalism enough. Thank you.
Reviewed March 13, 2018
Overall wonderful and easy experience. All of my questions were answered. Everyone I talked to was very friendly and patient with me. Everything was well explained to me and the process was quick and easy. I’m happy about my decision and I’m excited to be able to start my savings and get out of debt sooner. Thanks to the team at National Debt Relief.
Reviewed March 13, 2018
Our experience was great. Everyone was very helpful with our questions and our concerns. The representatives were very knowledgeable and thorough in dealing with our cast. They called in timely manner and had a positive attitude. Also very pleasant to speak with.
Reviewed March 13, 2018
Emily ** and Monica ** were both very helpful and pleasant to deal with. I appreciate the quick and thorough communication. Everything was done in a very timely manner and all the questions were answered. Thanks so much and I appreciate all your help.
Reviewed March 13, 2018
Erica - So professional and made the experience very easy and painless. She was very knowledgeable and willing to answer any and all questions that we had. Would definitely recommend your company. We’re glad someone is there that cares about our well-being.
Reviewed March 13, 2018
I was very happy with the service I received. Any questions I had was answered. I’m glad that I contacted National Debt Relief. I would definitely recommend them. They were very friendly and very helpful. The Welcome Call I received was very helpful & very friendly as well.
Reviewed March 13, 2018
I'd like to commend Kameel **. He is excellent in his explanation, professionalism, and his compassion. Your company is very fortunate to have such a wonderful employee. He made, what I feel, my very desperate situation into something alright and acceptable. Please commend him for me. Thank you.
Reviewed March 13, 2018
The National Debt Relief rep I spoke with was very kind and professional. He took time to explain the program in length. He informed me of the pros and cons of my options. He kept in great communication with me and was very knowledgeable and helpful.
Reviewed March 13, 2018
The National Debt Relief Team has been tremendously helpful and kind. While contact is limited, they are responsive to questions and concerns. I believe they are great negotiators because they are helping me become debt free. This is something I thought would be impossible.
Reviewed March 13, 2018
A new offer was made and offer accepted. I was asked if I needed anything else as well as if I was able to still log onto my account without trouble. This had been a prior problem. I am very happy with the company and the handling of my account and would recommend to a friend.
Reviewed March 13, 2018
When I reached out to you and through the process to this point I have found that everyone I have been in communication with have been caring, informative and above all else sensitive to the emotional needs of the client as they go through the process of acknowledging the financial hardship.
Reviewed March 13, 2018
Customer Service is extremely knowledgeable and guided us through the entire process step by step. They answered all my questions and made me feel like a valued customer. We are so grateful for the service they provide and appreciate the time they took to make sure we understood every aspect of the program. Now, we can get on with our lives while paying off our debts stress-free.
Reviewed March 13, 2018
My experience with customer service was excellent. They were very informative and made the whole process very easy to understand. I'm looking forward to being debt free and changing the way I use credit in the future. Gave me a sense of relief.
Reviewed March 13, 2018
My experience was professional and very easy. I debated for a while but calling National Debt Relief was a easy process. They made me feel very comfortably and explain everything that would happen through the process of me getting debt free. I’m truly satisfied with the services and excited about becoming Debt Free. Thanks.
Reviewed March 13, 2018
Great customer service. Super polite and understanding. They have a great program to help you get out of debt and they know what to do as long as you do what they say it will help you greatly. They are willing to negotiate all debts that you include into the program to try and get you lower on what you actually owe.
Reviewed March 13, 2018
Very professional service from initial contact with Adam ** and the Welcome Call Representative. Being in debt is a burden and both gentlemen made me feel comfortable and I know I have made the right choice with getting things under control.
Reviewed March 13, 2018
The enrollment team and welcome team were very helpful in getting me set up into the program. They walked me through the process and showed me how to set up the dashboard so that I could see my progress. I am very excited to work with NDR to resolve my debt and become debt free.
Reviewed March 13, 2018
I have had a great experience with National Debt Relief. They have been thorough in explaining the process. I felt immediate relief that we had plan in place that would resolve our financial issues within a reasonable time frame. All of my questions were answered patiently.
Reviewed March 13, 2018
Best investment of time and energy I've made in the past year. Excellent customer service, wonderful results, effective communication, and last - but definitely not least - POSITIVE RESULTS! I highly recommend and encourage anyone who is struggling with debt to sign on with National Debt Relief.
Reviewed March 13, 2018
The entire process has been very straightforward and I've settled several accounts so far. Customer service is always easy to reach, polite and helpful. I have yet to have a negative experience with National Debt Relief. I'm very much looking forward to be debt free in the near future with their help!
Reviewed March 13, 2018
I have been NDR for a year now and they have paid off about a third of our debt. At least 2 of which were going to court. Their legal team handled these efficiently and timely to settle with the companies ahead of any court dates. It gave us peace of mind to be able to turn this over to the NDR legal team and know that they would take care of it. They always kept me informed of their progress and let me know when it was resolved.
Reviewed March 13, 2018
They should that they care. Every step through the process of setting was easy and understanding. I would refer this company to anyone who is going through a hardship in life. I'm happy that I decided to pursue this journey and excited to see the results at the end!
Reviewed March 13, 2018
I was little scared because this is the second I done. The first stole my money, didn't do debt at all but this has so far has pay off 1. We have settle with 2 and hopefully on another shortly so I'm more and more feeling a little better. Only downfall is the end of tax you have to claim.
Reviewed March 13, 2018
My initial interaction with National Debt relief immediately assured me I was dealing with a reliable organization. Very detailed, organized and respectful communication making me, the customer very happy. My relief from my debt issues was immediate and filled with confidence that I was on my way to improving my situation. Thank You.
Reviewed March 13, 2018
I've been working with them for almost a year. They have gotten 3 of my cards settled so far. It's very comforting to know they are on top of it. They keep to updated with phone calls and emails to make sure you are aware of what they are working on. Thank you.
Reviewed March 13, 2018
Hey I can I see how happy and excited I am and as you know here in the United States it's very important to have good credit. Tells who you are and you guys I had to help me very very much. I thought it was going to take over six years to pay so my credit cards are you guys speed up the process to get me back up in my feet. Thank you very much, thank God they’re there good companies like you guys out there to help people.
Reviewed March 13, 2018
They were very helpful and comforting. They know their business and don't make you feel bad, I didn't feel pressured and it was my decision. I wish I had done it sooner. My friend just inrolled so I thought, "Ok this can be good."
Reviewed March 13, 2018
My experience with National Debt Relief has been a positive step in the right direction. When I first reached out to NDR, I wasn't sure that this would be the right choice, but after talking to a consultant, he put me at ease and I realized that this would help my husband and I to get out of debt. He explained in great detail the program and we knew what to expect. He answered all my questions and got back to me in a timely fashion with answers. This has been a very hard and big decision for us to make and NDR helped ease some of my anxiety. I am now in the process of being patient and letting NDR do what they promised and help settle with our creditors.
Reviewed March 13, 2018
Making the decision to do debt consolidation was an extremely difficult one. After working hard to acquire and maintain an excellent credit score and manage on time monthly payments for years, my husband and I were faced with a medical crisis that caused us to fall behind in payments and essentially ended up drowning in debt that we saw no way of getting out of. Now, only a few short months later, we have already successfully settled multiple accounts and are on our way back to financial freedom! Thank you NDR for helping us climb out of the black hole of debt we were in and back on our feet!
Reviewed March 13, 2018
They explain all from start to finish. You will know what will be your best option to climb out of debt. I never felt any pressure to accept their program, they just simply laid out the fact and it was my decision to make.
Reviewed March 13, 2018
All is going relatively well with the service I am receiving. Creditors aren't helpful but NDR is moving along with this. I hope to have everything resolved soon and am relying on NDR to get me there. Keep up the good work and thanks.
Reviewed March 13, 2018
Just getting started but so far so good. They have a good rating and that is why we chose them. We did not want to file bankruptcy so we decided to try this route. They seem to be very knowledgeable. This is a new experience for us but due to unforeseen medical bills we need some help.
Reviewed March 13, 2018
Yasha and the representative that presented me with the "Welcome Package" were very pleasant, friendly and helpful. They explained everything to me very thoroughly and answered all of my questions. I am happy that I have enrolled with National Debt Relief and look forward to working with the other representatives to meet my financial goals.
Reviewed March 13, 2018
Everyone who I have talked to has been extremely helpful. I can tell they really do care about helping me get on the right track with my credit. I am so glad I came across National Debt Relief. I can't wait to start my debt free journey and have a better quality of life.
Reviewed March 13, 2018
Excellent customer service, it's good for those whom you pay your credit only a minimum. It's a big difference that you can save up percentage and less years to pay. I'm feeling very happy that you NATIONAL DEBT RELIEF APPROVE me. I'm so thankful.
Reviewed March 13, 2018
This program has changed my life. The stress I felt after having problems finding a job after a divorce was debilitating. I was desperate and needed to do something. I am so glad I chose NDR after googling help with debt. The people are kind, smart, understanding. I can't say enough good things.
Reviewed March 13, 2018
Super impressed with the fact that they made a fantastic settlement with my largest account less than a month into the agreement. They settled for less than 40% of what I owed. It was in an impossible situation with a 27% interest rate on a personal loan.
Reviewed March 13, 2018
Always strives to provide assistance to their clients regardless of the situation to help us to become debt free. Agents that are Compassionate and understanding. They keep us informed of any changes in our account and inform us of things that can accelerate our debt free process.
Reviewed March 13, 2018
Anyone who contacted me or who I was transferred to within the company was very pleasant and put me at ease. They answered the hard questions I asked without getting worked up. The answers they give were complete and understandable and the most important thing, proof to back up the answer.
Reviewed March 13, 2018
I would like to say it was very professional and courteous. Also it made me feel right at home me and my wife and George was very professional and kind. Also you couldn’t have explained it or showed how the system works any better than what they did.
Reviewed March 13, 2018
Husband and I have had a pleasant experience talking with everyone at National Debt Relief. Very knowledgeable and ask often if we have any questions. Our heads are spinning with "what if's" and "is this the right direction to go" but only time will tell. The NDR website is user friendly and very informative about our program and program progression.
Reviewed March 13, 2018
I have never had such a great experience. Of course, no one wants to be in this situation, but when you are, National Debt Relief will do their best to make it a comfortable experience. They answered all questions and were extremely professional. It was an easy experience to join in such a hard time. I hope the rest of my experience with them is just as good.
Reviewed March 13, 2018
I just signed up with National Debt Relief after working with Christopher **. I thought customer service was a thing of the past until I spoke with Chris over the past week to see if this would work for me. I am 110% satisfied with the way everything was handled and the great communication I received. I am looking forward to working with Chris and his team members over the next 48 Months or less. A+A+A+. Thank You!!
Reviewed March 13, 2018
Everyone was very patient and answered all of my questions clearly. They were professional and personable. They've made this experience easy for me. Very thorough process, really covers all the grounds. The process makes me feel very secure and also like I'm such good hands for this type of service.
Reviewed March 13, 2018
National Debt Relief is a most professional and helpful organization striving to help anyone who needs assistance with debt consolidation. All staff members are extremely friendly and very empathetic to the needs of those who seek their help. I would recommend them to each and everyone we know who needs help to survive from debt. Thank you.
Reviewed March 13, 2018
Very helpful Menes ** explain to me every step by step I had no trouble understanding him. He doesn’t know me but he talked to me like if he did. I’m very glad my brother in law recommended me to these program. I would definitely recommended to a lot of people. That’s why I gave 5 stars. I would have like to give 100 stars but there’s only 5 so... You guys are awesome.
Reviewed March 13, 2018
Great job. Debt are being taken care of in very timely matter. National debt relief have kept in the loop all the way. When I talk to them they always want to know if there is anything that they can help me with.
Reviewed March 13, 2018
The hardest part of the process was the phone calls from debt collectors, but I did as they told me, to block numbers and did!
Reviewed March 13, 2018
I am working with National Debt Relief to speak to my creditors and work out an agreeable payment of my debt. I have fallen on harder times and my health is really in question at this point. I have found National to be understanding and they have worked with me and have helped me start a working relationship for the resolution of my debts.
Reviewed March 13, 2018
The experience was very helpful. Everything was explained thoroughly. I was nervous about my debt, but after talking to Mr. ** he made me feel comfortable with the decision to enroll in the program. He also explained every document to me and did not hesitate to answer my questions.
Reviewed March 13, 2018
NDR is an amazing company. Their employees are knowledgeable and very easy to talk to. I would recommend this company to anyone who is in need of help with debt relief. I am incredibly thankful to NDR for all of their assistance with questions and concerns on starting my debt relief journey.
Reviewed March 13, 2018
I was seriously behind on my credit cards and National Debt Relief did a credit card consolidation for me and was very helpful and informative. They explained everything to me very well before I did anything and they did a good job. The payment plan worked out for me with what I needed to do so it’s going well. I like NDR and I would tell my friends that they should consider it if they need to consolidate their debts.
Reviewed March 13, 2018
I was having debt problems, so I figured I would try National Debt Relief first. Their reps did a good job. A lot of times they would call me or send me an email and let me know what the status was. The payment plan was working out good. I’m ready to get it all paid off and start back over again. But it would be a little different if I had the money to go ahead and take care of one debt rather than stretch it out. They did one where they stretched it out and I would rather have the debt paid off. But NDR is getting things done and they're doing a great job. They are a good company and I would refer them to somebody else.
Reviewed March 13, 2018
I did some research online and looked at reviews and decided that National Debt Relief was the company that would be able to help my husband and me. During the enrolment process, they asked about our financial situation, how we couldn’t pay the credit cards anymore and our situation with that, what we were making, and how the guy could help us. We were paying minimum payments and getting nowhere and the program took a lot of pressure off. Also, everyone I have talked to at NDR is very helpful and I'm impressed with their demeanor and not making me feel degraded. We went on an auto draft out of the bank and it works just fine. The process has gone pretty smooth and it makes me feel pretty comfortable. And the cost was pretty fair. If someone is in the position we’re in, I would definitely recommend them.
Reviewed March 13, 2018
I tried National Debt Relief last couple of years ago to pay off all my debts. Right now, I'm in their program and about to pay one of my debts this June. And the next one is, maybe better soon. The negotiators have been trying to settle everything and the cost of service is fair. Working with National Debt Relief has been all right so far.
Reviewed March 12, 2018
Very helpful in helping me understand the debt that I have and how I can fix it. The experience that I had was professionalism of the staff and how they'll work with you on your debt. I wouldn't be able to decrease on my debt without the National Debt Relief.
Reviewed March 12, 2018
Very Friendly and helpful. Polite, and Professional. We would recommend highly to all of our friends and family! Made us feel very comfortable through entire process. Answered all of our many questions. And our representative never made us feel as if we had failed.
Reviewed March 12, 2018
Debt Relief has kept me informed throughout this process of negotiating debt reduction. I’m very satisfied with their level of service, professionalism and results. Guiding me through this all the way, I can see a brighter future ahead because of Debt Relief and I am truly thankful.
Reviewed March 12, 2018
National Debt Relief was a life saver for me & my family! I went from not being able to relax to living a stress free life since I involved this company. One of the best choices I’ve ever made!! Niki ** got it all started for me. Thank you so much for being so kind and understanding!!
Reviewed March 12, 2018
To my surprise I was grateful for kind and patient care given to me by Rocco who was gentle, pleasant and gave accurate directives without being judgmental or pushy or demeaning me while I struggled to accomplish the goals. He should get a gold star recognition and a bonus and a raise because obviously does what he has been taught by bosses, teachers and his loving parents.
Reviewed March 12, 2018
I had gotten more than 6 calls a day because they had an offer to talk to me about. Well when I got a chance to call. I was told what they wanted. I was told that all fees for this transaction would be waved to hear later it would be deferred! Still no calls back from upper management to explain why the first person said waved and the second said something different. I have made a number of calls back to see about getting this issue taken care of and still no answers! They work great for you the first year you're with them but after that no real talks with a human. In the last 3 months I have counted I have had over 250 robot calls from this company!
Reviewed March 12, 2018
This is a great service and team. Takes a load off my shoulders. The team is very friendly, knowledgeable, helpful. I would recommend anyone to use them to get out of the hole of debt. I have been trying to get out for 7 years. A divorce and a few job changes made it hard to do. This staff made it easy and took a load off.
Reviewed March 12, 2018
I researched 3 different debt relief agencies. I chose National Debt Relief because they had great reviews from customers like myself. All of the contract was reviewed with me by a counselor and later with another person at the closing and the welcome partners. All of my questions were answered to satisfaction and the process explained in a way that I understood how the program will work. They was compassionate and showed concern for my situation. I believe I have made the correct choice when I chose National Debt Relief.
Reviewed March 12, 2018
The two people that I've talked were very knowledgeable with their job. Any questions we had were answered. Very professional very nice. I would recommend people to you. I wasn't sure if I wanted to do this but talking with Kester was the right choice we made.
Reviewed March 12, 2018
Loudjine ** was wonderful in helping me. I'm excited about trying to become debt free. In the future I will be glad to recommend friends and family members. Because of the exemplary service that I have received from National Debt Relief. Thank you so much.
Reviewed March 12, 2018
I really needed to hear compassion and kind, as well as get some help. I needed this, there was a lot of information and I am sure I will have questions, but thank you very much Al ** for your help. Maybe I'll sleep better tonight.
Reviewed March 12, 2018
Thank you for helping me figure out how to get rid of my debt. Both representatives I spoke to were helpful and answered all my questions. I know where to go if I have any more questions too. The whole process was very easy.
Reviewed March 12, 2018
Today is the first work day of my welcoming as a client. So far everything has been detailed and off to a new start of relief. I feel confident that NDR will do their best to help me resolve my debts.
Reviewed March 12, 2018
Very easy and straightforward. Any questions I had were answered before I could ask them! Matthew explained everything to me and made me feel relaxed and made sure that the amount I would be paying monthly fits perfectly to what I was actually able to pay.
Reviewed March 12, 2018
The online registration and Welcome Call led immediately to excellent representatives on the phone who presented the case for this type of debt relief in a very understandable and professional (but also personal and kind) manner. The step by step help on the phone with the online forms was also excellent. I did not feel pressured or rushed in any way. The Welcome Call was a great way to review and fact check. Thank you all so much. I will be able to hold onto the family property thanks to you!
Reviewed March 12, 2018
National Debt Relief has employee that will explain everything to you. Help you understand know what you are doing guiding you the right direction. Help you get out of debt relieving the stress. I didn't think it was going to be this simple. I thank National Debt Relief for their helping hand.
Reviewed March 12, 2018
Both customer service reps I spoke with were helpful, informative and appeared to be genuinely concern with my issue. I called to cancel but was provided with other options. As well as provided with an update of a settlement for one of my accounts.
Reviewed March 12, 2018
Only in the program for about six months. Just got 2 settlement offers for about 1/3 of what I owed which included several months of late fees. I am definitely pleased, thus far. I have also had to withdraw funds, which was super easy, thanks for the great customer service!
Reviewed March 12, 2018
My experience was very pleasant, informative and professional. I would recommend National Debt Relief to any friend or family member in debt crisis. I feel very confident that I'm on the right path to financial health. I felt very comfortable that my personal information is in reputable hands.
Reviewed March 12, 2018
Customer service was excellent. Staff on the phone explained the process well and was easily understood. My questions were answered and the written information required to complete the enrollment came in timely. So far, I am very satisfied with my experience. Thank you!
Reviewed March 12, 2018
NDR was one of the top rated companies I researched. Ranked high by the BBB. I had gotten to the point that I saw few other choices to get out of debt. I had tried several loan and mortgage options. NDR responded quickly and gave me detailed information about how this program works and kept on top of the sign up process.
Reviewed March 12, 2018
I first called to discontinue my account... But after talking with Amber, she assured me that they were here to help me and she really did... I actually put her in my prayers. She is wonderful!! I would recommend friends, family, anyone to use this service. It will help you get back on track.
Reviewed March 12, 2018
Almost too much "Customer Care," but in general I have received excellent, top notch enrollment assistance. Both my initial contact and my Welcome Call were clear, answered any questions I have and all with no sense of embarrassment. The NDR staff I have dealt with at top notch.
Reviewed March 12, 2018
I was very distraught when I contacted National Debt Relief. They explained the process to me and I was very nervous about being in debt. I had no idea the representation and the process was going to be so relieving. I recommend them to whoever I can. I am very grateful for this program.
Reviewed March 12, 2018
Explained everything thorough and helped with all my questions and concerns! Thank you for the relief of stress and helping me gain financial freedom along the way! I appreciate it and look forward to working towards that goal! Have a great day!
Reviewed March 12, 2018
Must say they were all very helpful and explained to us how the program worked the pros and cons. We are happy as of now. Will look forward to see how this program works for us. Yon was very patient with us and answered all the questions. Paul ** was very helpful as well on the welcome aboard phone call.
Reviewed March 12, 2018
Very friendly, explained everything thoroughly and answered all my questions. I would recommend to a family and or friend. Both representatives I spoke to were very friendly and understanding of my situation and seemed to really want to help me.
Reviewed March 12, 2018
I'm at the beginning stages, just finished my welcome call. I can say that James ** and Jami ** are very knowledgeable and have answered all my question. They are very patient and walk you through the whole process. Very happy thus far with the services rendered.
Reviewed March 12, 2018
National Debt Relief is been great. The staff are well inform and they're here to help. I'm just looking forward to finished my debt. I would recommend to whoever needs help to overcome their debt. They can help you and put on the right path to be debt free. Thanks again.
Reviewed March 12, 2018
Jeff ** did a great job explaining to me how the program works and he answered all the questions I had and I had a lot. He was friendly and kind and made me feel comfortable about taking this course of action and I know that I am doing the best thing for my situation at this time. Brandon made sure that I understood the program and went through everything again before I was finally set up with NDR. Again I was nervous and he answered my questions regarding the program and after that I feel better with the program. The people that you have working for you are wonderful and they make you feel at ease.
Reviewed March 12, 2018
Financial hardship is hard enough; asking for help is even harder. They made my experience from the start transparent. There is a light at the end of the tunnel. A few years of hardship is so much better than years of never getting things paid off.
Reviewed March 12, 2018
You have been so kind and helpful. I am truly grateful. Finally to get out of debt is awesome. Y'all are awesome. My enrollment was painless. Thank you from the bottom of my heart. May God bless each of you.
Reviewed March 12, 2018
I was starting to get antsy*, several months had passed and... BAM! THE LARGEST AMOUNT CREDITOR WAS REDUCED AND PAID OFF! WOW I REALLY BELIEVE THAT I WAS LED TO THESE GOOD FOLKS! I was with another company (a few years ago) and they apparently embezzled several thousand dollars from me. I swore that I would never do this again... but after retirement I have learned that in the future that I really have to start counting the pennies instead of just the dollars. I would highly recommend this company to everyone who may need a fresh start and everything usually can be done in 36 months or less.
Reviewed March 12, 2018
I just signed up for NDR, and I'm very excited about what NDR is going to do for me. The signup process was a good experience. It wasn't too time-consuming, and I feel a sense of relief for what is to come. Everything was explained to me in detail, and that reassured me that NDR was the way to go. I look forward to seeing results.
Reviewed March 12, 2018
John was very accurate and precise and calming while I was doing this sign up. It was a death and loss of income that facilitated my need to do a debt consolidation as I was not going to be able to make my payments anymore. Now I am feeling relieved and know that I have help negotiating my recovery to being debt free.
Reviewed March 12, 2018
Both representatives I've spoke to have a thorough knowledge of the program and been able to answer any questions I've had. I appreciate the time taken to ensure I understand every step of the process and the kindness and understanding that has been shown to me. Thank you!
Reviewed March 12, 2018
Great help!!! Very pleased with your staff, always ready to help and explain in detail of what is being done with my debt, thank you so much!!! Great year and about half done!!! Better Done??? Thanks again.
Reviewed March 12, 2018
My experience with National Debt Relief was 'quick and painless' and I would suggest their company to people. Both representatives I spoke with were knowledgeable and professional! The entire process only took about 45 minutes and I can't wait to see my results!
Reviewed March 12, 2018
I am extremely thankful for having National Debt Relief help me negotiate my debt. They are a trustworthy company and recommend it to people who are struggling to make that credit card payment but know deep inside they really can’t. God Bless!
Reviewed March 12, 2018
Ryan ** was a best fit for my program. He asked me all the right questions and made me very comfortable to tell him about my debt. He was very professional and understanding towards my request. Great job. I hope that you all will be able to assist me in my goal of resolving my debt issues.
Reviewed March 12, 2018
I was really in doubt, but they got it all figured out for me and saved me a lot of money. I honestly was afraid to do this, but I checked and getting another loan was just going to bury me deeper in the hole. I feel this was a wise move for me.
Reviewed March 12, 2018
NDR listened well and did exactly what they said they would do. Things in life took a wrong turn and we needed help. NDR was there to help us. I cannot recommend them enough to honest people who need financial help.
Reviewed March 12, 2018
Customer reps were easy to work with and kind. I appreciate their attitudes when dealing with such a stressful situation. It was easy to contact them and I liked being able to work with the same person each time. One piece of feedback would be that at time the process is pretty confusing or redundant. But the reps I worked with were knowledgeable and helped me figure it all out. Overall I mostly appreciate working with people who are understanding and kind. This is already a stressful situation on its own and working with nice people is my number one need.
Reviewed March 12, 2018
I am very pleased with my decision to use the services National Debt Relief offers. Mr. ** went above and beyond to assist me and make sure I was well informed about everything in reference to the plan and the other staff were also equally diligent in helping me through the process.
Reviewed March 12, 2018
While I really appreciate the efforts to get my financial situation in order, I didn’t exactly appreciate the request for more money to settle a claim. I am in the situation to settle my debt because I don’t have extra funds to pay what I spent plus interest. When I was asked for more money, I explained I didn’t have anything extra to add at this time. The agent asked if I would in the future. This confused me since I can’t predict that. I was made to believe this would hurt my chances at a recent settlement offer. The agent said to hold on while she spoke with management. I waited on hold and was surprised when she came back saying they would settle per the offer without me adding more money. I was happy but confused how easy that was without the extra money. It brought up some suspicion. I’m grateful for the settlement, but the process gave me some concern.
Reviewed March 12, 2018
So far I am very pleased with the professionalism of the two representatives I have spoken with. They both had in depth knowledge of the process and were patient with listening and answering my questions. I look forward to working with NDR now that I have experienced good customer communication.
Reviewed March 12, 2018
I'm living on a fixed income and my husband has a lot of medical problems and in and out of the hospital a lot. I was overloaded in debt. I received a letter in mail about the National Debt Relief saying that I was pre-qualified so I called. After talking with them, it was like a big weight was lifted off me. Thanks so much!
Reviewed March 12, 2018
Thank you so much for the easy set up of my debt relief. Max was very helpful and easy to understand. The fees are reasonable and affordable. I am ready to be debt free and can't wait to start my credit up again. I feel like this is the right choice for me at this time due to work.
Reviewed March 12, 2018
Our first credit card debt has just been resolved for a third of what we owed. A huge burden has been lifted. We have no reason not to believe that the rest of our account will be handled in the same timely, professional manner as this one was resolved.
Reviewed March 12, 2018
I couldn't ask for a better company. Totally upfront and honest with me. The most important thing I liked, was that they really made me feel like I was someone and that my problems mattered. They worked around my schedule and whatever time I needed, it wasn't a problem. A friend recommended National Debt Relief to me and I would highly recommend them to anyone who needed the help. I'm very grateful and thank you from the bottom of my heart.
Reviewed March 12, 2018
The help and ease in a bad time really helped. Now my stress is gone and maybe I can keep my home. The people were so helpful and the application process was easy, they answered all questions and helped with all my concerns. Already only after a few months over 4 thousand dollars was removed from my debt.
Reviewed March 12, 2018
I saw National Debt Relief’s advertisement and I liked the terms that I read, then I called and talked to a representative and I was happy with what I heard. They deduct so much out of my checking account into National Debt's savings account, which is added up to pay off a debt. They also have the power of attorney which helps in working with the debt companies. It was a little tight when I had to pay my regular withdrawal payment each month, then I had to pay extra money on top of that and I am not able to pay other debts but it’s working and I'm happy that two credit cards have now been resolved. I hope that they can do it with my other two accounts that are open. National Debt Relief is able to help, and it is a better resource than going into bankruptcy.
Reviewed March 12, 2018
We just purchased a house and within a year, we had some storm damage where the roof was leaking. It wasn’t worthwhile repairing the problem at hand and I had to replace the roof. The insurance company only paid for the water damage. They told me they couldn’t date when the roof was put on so they weren’t going to be held liable. We paid for the roof out of our pocket and it snowballed. It created an extra bill and put us over our budget.
We were a little disgruntled and there was PHFA's response and handling of situation on their end. I hope other people don’t get treated as badly as we did, granted things happen. But it was a year and we got a big “screw you“ from them. When I initially called, nobody told us about the programs that were available. When we went back to apply for the program, we were told we were too far along that we had to either wait for foreclosure to happen or become current. Those were the only options we had.
I really didn't like credit to begin with. I feel they get you in trouble, but we had to use it and I didn’t know that it was being used too much. Then we finally had the roof issue and PHFA has been our worst enemy so far. We busted our cans and pooled our pennies together. I needed to do quickly delete some of the extra bills and I went by order of priority. National Debt was the quickest to get me a result. They were the first one to answer back and told me how they were going to handle the situation. I sat down and went through the credit cards, highest to lowest interest rates, highest to lowest payments and highest to lowest amounts. We kept what was most feasible for us to keep going and what we couldn’t handle went to them.
I also set up a savings account and an escrow account. According to the amount of debt, they set up a plan that was suitable for us for monthly payments. We put that into the account and according to how much is there in that account, they handle which creditor they want to deal with next. They are working with the creditors and resolving the issue by lowering the amount of final debt owed. The process has been relatively easy and they get back to me. There’s no waiting and I'm always able to talk to somebody.
The negotiators have been very polite, understanding and helpful. We told them what our problem was, then they took the ball and ran with it. But they’ve been dealing with email versus phone calls because with phone calls, I lose half of my time sitting on hold. I wait 40 minutes to speak to somebody and then I do not get anywhere. It was getting really aggravating especially being in a hardship situation, sending letters of hardship, not having any response, and having to follow up day after day after day.
But so far, NDR's doing good. They have settled with three of the cards with results of at least half or better savings. January was when we started falling behind but it's been three months and we’re current now. We have six credits in total and we still have other credits there. Plus I have another one that I’m going to send to them because they are just being difficult. I’m doing what I’m supposed to, trying to work with them first of all. But they don’t want to work with me so they’re going to have to wait for their money in their turn to deal with National Debt Relief. I don’t like the issue that I have to do this, but in my situation, I’m glad at least somebody is there for me.
Now, on the other side of the ball, the program has helped us with our standings, credit-wise. The program will take a year or two and once this all gets over, our standing will be back in good shape. It kept our house too. NDR charges a fee but I don’t find it exorbitant compared to the situation we were in. It could have been worse. Now, I know that I could have worked more and been more aggressive in trying to settle on my own. But then again, I would have to do the time-consuming phone calls and set up time from work. Instead of trying to work out during their business hours, working with NDR is just easier for us. It's a quicker way. I definitely recommend it. If you have a huge purchase coming up such as a car plan or a house, try and settle it yourself if you could. But if you have no other option, go there.
Reviewed March 12, 2018
We had a contract that went bad on us in a house we built and we ran into a bunch of debt. And I felt like we're just paying interest and we saw an ad for National Debt Relief. They asked us for all of our credit card debt and information and came up with a number of dollar figure we could pay every month that we can afford and they started negotiating with our lenders.
I've been with NDR for about 6 months and we've had four signed offers. It's been with different reps every time and they’ve been very professional and explained the offers well. And in one case, there wasn’t enough money in my account to cover it, so they went and put in their own to help cover just to get the deal done. We just send them a payment. It comes out of my checking account every month. I would recommend NDR. If somebody got in trouble like we did, I would recommend it.
Reviewed March 11, 2018
I am just getting started as so far everything seems great. Calls returned and all questions answered. Very happy with those I have worked with so far. Waiting for settlements from vendors. I don't like doing this but it's better than filing bankruptcy and not paying anything.
Reviewed March 11, 2018
I started the debt resettlement program with NDR last October and after 5 months I have already settled one of my card balances, saving almost $4000! I look forward to continuing to work with NDR so I can finally be debt free. Thank you NDR!!
Reviewed March 11, 2018
I was very pleased with the service I received from Vanessa. The setup process was easy and Vanessa was very empathetic to the situation. The only change I would make is to make sure for the follow up call the customer knows what is expected.
Reviewed March 11, 2018
I found the people I interacted with at the company were professional and courteous and very understanding of what I expect from this program. They answered all questions and were very patient. Thank you for the diminished anxiety I feel on this matter/subject.
Reviewed March 11, 2018
National Debt Relief get rid of the debt, that I was not able to do... Thanks a lot, and I would recommend them to family and to friends, a total relief was lifted off my chest, my blood pressure went down, I was in a stressful situation.
Reviewed March 11, 2018
I really like how courteous the staff is here. Thy don't make you feel guilty or ashamed. They resolved already 2 credit cards & saved me over 3000 dollars already. I recommend friends & Family to them. I'm so glad I talked to them. Even though I already signed up with a other company. National Debt saved me more money. All I can say is talk to them first.
Reviewed March 11, 2018
Sense of relief that credit issues are being resolved. We look forward to the day that we can improve our credit score. We see a light at the end of our credit issues. We appreciate all the help and continued work resolving our credit issues. Thank you.
Reviewed March 11, 2018
Everyone I spoke with has been friendly and very informative. They explained the process thoroughly. They allowed me to ask questions and were able to answer them without difficulty. The process is easy to do and they walk you through the process.
Reviewed March 11, 2018
I was just paying the minimum payments, so I wasn't going anywhere with that so I sought debt relief. Everything was good and we're happy so far with National Debt Relief. The payment plan was affordable for us. It was less than what we were both paying in minimum payments on our cards. However, when my husband and I worked with National Debt Relief, I wasn't in collection but my husband was. So, for him, I’ve been seeing good things on his credit but not in mine yet. Nonetheless, I recommended them to people that told me about their debt.
Reviewed March 11, 2018
I had too much debt for my ability to keep up with the monthly payments so I needed some relief on that end. I did a lot of research online and found the reviews and outcomes more promising through National Debt than elsewhere. They took on all the credit cards that I had and then they worked with the companies to lower the amounts that were due.
Overall they did fine. They handled what needed to be handled on their end. And they would call and update me every so often on when a new settlement had come through. They just kept me in the loop which was very nice. I would tell friends to go for it. I think it's a wonderful company and it gave me much relief. They took away all those phone calls and harassing talks with the different lenders.
Reviewed March 11, 2018
I went broke completely and then I read a lot about National Debt Relief and found that they were a good company. I started with them and they’ve been taking care a lot of my accounts so far. They calculated how much that I owe and how much it was going to be monthly. They call me when they’re going to negotiate any of my accounts and they will let me know ahead of time, which I like. They just don’t go and also I can follow how much I got in my account if I’m short or they need more money, so they can keep on paying. I get an email and they ask me if I’m willing to make a deal. If I see that the account is worth it then I’ll make a deal and say, “Yes.” I’m doing fine with them and I’m getting most of the account for half of price. Working with National Debt Relief is very good. They’ll treat you very good and help you out, and they do everything fast.
Reviewed March 10, 2018
National Debt Relief is helping me get my debt paid off quicker and getting my payments lower, so I can afford them. They truly are a great company. They keep in touch and realize when I'm having a rough time and work with me on my payments. Couldn't have done it myself.
Reviewed March 10, 2018
Eugene and Celest they both were amazing. As soon as I emailed Eugene he responded in a short notice which I wasnt expecting. Eugene explained me everything answered all my questions. By the end of our conversation I felt a relief and I'm happy to sign up and become debt free.
Reviewed March 10, 2018
I received a phone call back within minutes of expressing interest in the program online. The agent I spoke to got me enrolled and approved within an hour, and was very understanding that this was a difficult decision for me to make. He displayed compassion and grace throughout the whole process. The gentleman I spoke with the next day during my welcome call was equally kind. Both sought to ensure I understood everything, answered all questions I had in a judgment free manner, and were very helpful.
Reviewed March 10, 2018
I feel content with NDR being in charge of my large credit card debt. They always answer questions and are very patient with me when I call. They have already settled with some of our creditors, so I know they are working on my account. There is a light at the end of the tunnel. Although it is not very bright right now it is not as dim as it was.
Reviewed March 10, 2018
My representative was very kind and professional, explained the process to my satisfaction and helped me to sign documents via computer. He was very knowledgeable. My experience was good in a very stressful situation. At this time I am satisfied with my experience.
Reviewed March 10, 2018
I am quite pleased thus far with my experience. NDR was easy to deal with and was very responsive to any of my inquiries about the process and creditor concerns. They have settled two of my accounts so far and I am grateful for the amount of debt reduction they have achieved and ease of affordable payments. I hope that my process continues to go flawlessly and I look forward to being debt free thanks to NDR. I would highly recommend NDR!
Reviewed March 10, 2018
Definitely the right decision signing up with NDR!!! Now feel like I'm on the road to financial recovery!! Thanks to all the people I've spoke with!! A very happy customer!! My apologies for my hearing loss. Mercy was very patient and understanding during all of our conversations.! Can't thank you enough!
Reviewed March 10, 2018
I have done a great deal of research on debt relief and finally chose NDR after several very positive reviews from the BBB site. So far I am very pleased but the proof of successful debt relief will be the true test... Standby!
Reviewed March 10, 2018
I'm very pleased with the services, they are helping me the way the promised. I'm starting to see results since my credit scores improved since October 2017 to the present... I was on 490 and today in just 5 month I'm in 529. I know still a Fair credit score but I have a lot of open and delinquencies accounts in my history. I would recommended this company and their services to anybody with credit problems. Thank you.
Reviewed March 10, 2018
My experience with debt specialist Josh ** was great. He respond quickly to all emails; he Also explain every process with clarity and understanding. Willing to help with every process daily a pleasure. My Welcome customer representative was Also helpful, explain everything with understanding, Also willing to help, her name was Felicia. I thank NDR for such excellent service. Looking forward to more excellent service. Thank You ♥.
Reviewed March 10, 2018
My experience with Dairy was a thrilling one. I am so impressed. I am glad I finally took the important step to consolidate these cards after months of indecision. Dairy made me feel confident that I can trust National Debt Relief in helping me through this crisis. Also, the guy who did the welcome call was awesome too. I don't remember his name and I apologize for that. But I will never forget Dairy because of the way she walked me through the process and her name is unique.
Reviewed March 10, 2018
Lee and Kathleen were both amazing. Both of them answered every question I had and made me feel at ease about my future. I now look forward to being debt free in about 3.5 years instead of 30!! Thank you so much!
Reviewed March 10, 2018
National Debt Relief has been instrumental in helping me turn my debt around. I would recommend them to anyone who wants to get out of debt and improve their credit score. They are very easy to deal with and respond in a timely manner when contacted.
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