National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Our review standards
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Reviewed Jan. 21, 2019
My experience with the company while doing the welcome call was great, I was able to understand everything that was being explained to me, if I had any questions she was able to help me, it was fast and easy.
Reviewed Jan. 21, 2019
The staff was very nice and professional. They took the time to explain everything to me carefully and cleared up any concerns and questions I might have had. The staff was very helpful and informative. I would definitely recommend your services to anyone who is inquiring about it.
Reviewed Jan. 21, 2019
I have not been in program long enough to know how it works but I am positive it will be to my benefit. I am anxious to get started and have enjoyed talking to Drew and Simon who are working on my behalf to get me started.
Reviewed Jan. 21, 2019
I am really satisfied with the service I received and I was made understand everything and the service was efficient. The employees I talked with have good knowledge of their work and made me understand the process. I hope NDR program will help me get out of debt in a reasonable period of time.
Reviewed Jan. 21, 2019
Luis was very friendly and knowledgeable about the program. Thank you for promptly returning phone calls and using emails for communication to get me set up in the program quickly. The use of the graphics to explain in detail the program goals is extremely helpful and gives accountability along with visual aid for goal setting.
Alexandra, thank you for taking the time to leave a review. We want you to succeed in our program, and we'll provide any tools necessary to accomplish that goal. Please remember to reach out to Client Success if you have questions or need to review your account.
Reviewed Jan. 21, 2019
Program, looks like a good plan. I'm new so I'm giving a good review for the plan. Ok, the rep that I dealt with was SOOO PUSHY!!! His name is Joshua **. He was so pushy that I almost backed out! I confronted him but received no real answer. Hopefully in the future, I won't have to deal with him.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.
Reviewed Jan. 21, 2019
So far so good. Really appreciated the patience Bianca and Isis displayed while signing up. Everything was clearly explained to me, and if any further questions should happen to occur, I was certainly encouraged to ask, whatever my concern might be. Very impressed with their professionalism and courteous manner. I look forward to resolving my debt. I don't think I could have found another organization as impressive, upfront and honest, as this debt relief company. Thank you N.D.R. for hiring such qualified and respectful employees. I look forward to further communications through this ordeal as I know my concerns will be addressed, at least from what I gather so far.
Richard, thank you for this awesome endorsement of the program. We always try to exceed the high standards we set for ourselves, and it's good to hear that your experience was such a positive one. Please reach out with any questions.
Reviewed Jan. 21, 2019
Everything they did was speedy, friendly, and to the point. I even took some time to weigh some options and spoke with four different agents but all had exceptional customer service skills. I would highly recommend this company to friends and family.
Original Review: Jan. 21, 2019
It seemed like your time worth way more than ours. I know you folks are helping us, but really don't appreciate being talked down to. I realize this is something you deal with on a daily basis, but the average person doesn't. So yes we are going to have many questions. Also was told one thing and on the Welcome call told the exact opposite. I will make another call on the question and see what answer I get. At the Welcome call was very friendly, and appreciative of business.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.
Reviewed Jan. 21, 2019
National Debt Relief was the first one that popped up on Google. They help me reduce my debt and I have a year and a half left with the program. They call me to let me know if there are any issues or what I need. It's just that I’m kinda iffy about the payments. Sometimes they help me, and sometimes they don’t. I’m 50-50 on that. But then if I have a question or concern, they get back to me right away.
Reviewed Jan. 21, 2019
There were a couple of extenuating circumstances that had gone in my personal life and I needed help managing and settling my debt. I looked online for different options as to getting back on track and National Debt Relief popped up. The enrollment process was simple. You reach out and there's someone that takes on your case. They will help you with enrolling the debt, as well as filling out the forms. There's somebody on the phone with you the entire time to talk you through it. It was definitely a professional process which is what I liked. They made it not as embarrassing.
Since going with National Debt Relief, I've settled about 60% of my debt and it's definitely a big stress relief being able to close off all the bad habits that you have and restart, becoming a lot more financially responsible. Before, it just seemed like I was drowning but now, I'm able to get back on track monetarily and start making plans for the future. I would absolutely recommend National Debt Relief. I have friends that unfortunately had to go through a lot of hospital bills and they've had a lot of debt as well just from extenuating circumstances. I told them that NDR helped me and they've looked into it.
Reviewed Jan. 20, 2019
I was very pleased with the help I received from Jalena **, who was the one I worked with the most setting up my account, and getting all my paperwork in order, I did speak with another of your representatives, but I am sorry I do not remember her name, but she was very helpful as well. I would recommend your company in a heart beat, very professional, very knowledgeable, and overall very nice and helpful.
Reviewed Jan. 20, 2019
I was nervous and somewhat overwhelmed with this process. Teddy made it the easiest process I have ever been through. Complete compassion and understanding and a willingness to answer any and all questions. I highly recommend this company for anyone in a tough financial situation.
Original Review: Jan. 20, 2019
After National Debt Relief claimed to have settled each of my debts, and I graduated from the program, I received a summons from one of my creditors, which stated I was being sued for the unpaid balance! I reached out to National Debt Relief about the matter, and they claimed that they would look into it for me, and they did, but never got back in touch with me. I called them back and asked what was going on on their end, and they said that there was a filing error, and they were missing documents from the creditor. They said that they would resolve the issue and get back with me, and they've since disappeared. I've now had to involved my own attorney, and when I clear up the matter, I intend to alert my state attorney about National Debt Relief, and my experience with them.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.
Reviewed Jan. 20, 2019
From the initial phone call the whole process was made simple and informative. At any point in time if I had a question the customer service rep would take their time to make sure that I understood everything. Every step was explained throughout the whole process and they are always available if I have any additional questions.
Reviewed Jan. 20, 2019
Nathan ** is excellent; a superb professional. He displayed patience, was consistent with his words and exceptionally helpful to me. He is definitively an irreplaceable asset to your team. I would definitively recommend him to my family and friends. He is reliable, trustworthy, and a team player. He took the time to hear me to my troubles and how I got here.
Reviewed Jan. 20, 2019
Everybody I spoke to was very helpful, friendly, and supportive. I fell comfortable that I will be kept updated each step of the process, I can see what is happening with my accounts, and communication with NDR is open, easy, and timely.
Reviewed Jan. 20, 2019
Great customer service and information provided. I was able to understand my options clearly. I can't wait to start the program and be on the road of complete debt relief. Thank you for offering this program. I will definitely recommend to family and friends, if needed.
Reviewed Jan. 20, 2019
Simon is amazing. So helpful. He explained everything, he answered all my question. Simon find ways to contact me when I told him I only available on Saturday. SIMON told me to contact Welcome call then I talked to Grace. She so amazing too. BOTH of them help me a lot through out the process. I recommend NDR for everybody even though I just start and I'm sure I trust them. I'm looking forward to be debt free soon.
Original Review: Jan. 20, 2019
I have been with NDR for some time now. Trying to get my debt in order, due to a medical and financial hardship while pregnant got myself in this loop of debt. With the company I recently noticed on my statements that each time I call to speak with a representative I'm being charged $12.95?!? You're helping people settle debt and you are charging them for seeking assistance as far as a question goes?!? On already paying a monthly service fee, a fee percentage on the debt that is paid off! I don't understand how you can charge a person to ask a question over the phone, there is a service request online but they always ask you to call in for further assistance what I understood is just to give the comp at a heads up before your call reaches them. Nowhere on the contract is it specified that if you call to ask a question you pay a fee. Surely this is going against consumer rights as bad business conduct.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us.
We will be reaching out shortly in order to better understand and hopefully resolve.
Reviewed Jan. 20, 2019
I was hesitant to go through this process at first but after speaking with Vanessa ** my specialist a second time I decided to go through this process. She did a very good job at answering all my questions and concerns. So far everything was explained well to me and I guess in a few years we shall see the end results.
Craig, congratulations on taking the first steps toward getting out of debt. Please make sure to ask as many questions as you need so you can understand the program as fully as possible. Thank you for leaving feedback this morning.
Reviewed Jan. 20, 2019
National Debt Relief provides debt settlement for me. They took it out every check and put into almost like a savings account for me. I'm about halfway done the program. If I have any questions, the reps are always really good about finding out exactly the right answer for me. And if there's something going on like a settlement, they're good about calling me and letting me know right away so I can accept those terms. They're always really friendly. Also, I'm really satisfied with the cost. It saves me a lot of money. Working with NDR has taught me a lot because I used to feel like I was drowning in it like there was no way out and now, it almost feels like I'm normal again.
Reviewed Jan. 19, 2019
The representative I spoke with was very understanding and nonjudgmental. He encouraged my being proactive and taking care of myself and my family. He was informative and made the process quick and easy. I recommend National Debt Relief to anyone experiencing a hardship who needs assistance with debt.
Reviewed Jan. 19, 2019
Lee ** & Evelyn ** were incredible. They made me feel so much better about this whole difficult experience. Their kindness, knowledge, and support was wonderful. I look forward to graduating from the program. Thank you for helping me take back control of my life!
Reviewed Jan. 19, 2019
Great customer support!! Excited to become debt free! Gabriel made it easy to get enroled, he walked me step by step on what needed to be done. Really looking forward to being enrolled and excited to become debt free! Would highly recommend enrolling into the program!
Reviewed Jan. 19, 2019
Both of the women that helped me were incredibly informative and helped to answer all of my questions. I am completely new to the process and they helped me without making me feel incompetent or unintelligent. They were incredibly nice and did everything they could to make sure I felt comfortable with every decision, signature, or initial I made.
Reviewed Jan. 19, 2019
I haven't gotten to see the benefits yet. Jeanine ** was quick and efficient and I feel like I'm really stepping in the right direction. Everyone I have felt with has been thorough and kind. I don't feel judged for the debt incurred and that really helps.
Reviewed Jan. 19, 2019
Both people I spoke with on the phone after deciding to sign up with National Debt Relief were extremely helpful. They answered all my questions and repeated anything I needed them to repeat. After talking with them I felt as though I had a good grasp on what I was getting into with the program and felt more comfortable enrolling.
Reviewed Jan. 19, 2019
National Debt Relief has very knowledgeable and courteous people. They provide timely callbacks and excellent service. I did extensive research to find the right credit solution. I feel I made an educated and correct choice. Thank you National Debt team.
Reviewed Jan. 19, 2019
Excellent experience!! Like the way they made me feel. I will pay off all creditors and have debt relief. That my life could have secure stress-free answer. Now I won’t have that for the next 30 years. I also like how they were able to get my numbers and account in aligned with one monthly payment. They was nice to let me know my life can get back on track in as a little of 48 month. That’s what I liked most but not all their professionalism and confidence in helping me get it debt free.
Reviewed Jan. 19, 2019
Everyone I spoke to was very helpful and kind about the process. They were very thorough in making sure I understand the entire process. No one was pushy and allowed me to make an informed decision for myself and my family.
Reviewed Jan. 19, 2019
Sign up was easy. How they walk you through the process was nice. They went over everything I needed to know. Although I still have suggestions I know they'll be there to answer them. I really don't know what else to say right now as I have just signed up. Hopefully this will help resolve my debt quickly and get me on a better path than I was on.
Reviewed Jan. 19, 2019
The process we was simple. Both our rep that got us into the system and the customer service rep that did the welcome call were both very helpful and very professional. We never felt pressured at any time. They answered all questions and concerns we had.
Reviewed Jan. 19, 2019
Detailed, friendly, knowledgeable, I was recommended by a friend. I find that this program will help to financial freedom, all who have contacted me have been very helpful in setting me up in this program. I look forward to staying on track and graduating debt free.
Reviewed Jan. 19, 2019
The process was very easy and the representatives made me fee comfortable by answering all the questions that I had and not pressuring me to make a decision when I first called them. The offer they made me will allow me to be out of personal Debt in less than 5 years.
Reviewed Jan. 19, 2019
Nate ** was great. He was very helpful, patient and kind. He answered all my questions and made the whole process quick and easy. The welcome call lady was also very pleasant and helpful to deal with. I’m glad this program is available to help me with my debt and get me back on track.
Reviewed Jan. 19, 2019
Everything about the NDR program has been explained to me in detail, and I’ve been encouraged to ask any questions I might have. I feel confident I have been fully informed about NDR services. I am grateful for the opportunity to work with NDR towards achieving debt freedom without having to declare bankruptcy.
Reviewed Jan. 19, 2019
I thank you in advance for providing some hope for my situation. I made a mistake and your agents and company offered some relief during our conversations. Is my goal to overcome this situation and I hope you continue to help.
Reviewed Jan. 19, 2019
Jeffrey ** and the team that handle my accounts are clear and very professional in helping me understand the legality of it all. Before enrolling I never thought I could get out of debt. With the help so far I feel as though I can finally gain some financial freedom.
Reviewed Jan. 19, 2019
Kirk and Evelyn have been very courteous, compassionate throughout the two day process. I advised them of my concerns and they both were able to quell my misgivings of the process. I appreciate the professionalism they both exude throughout the conversation. They were concise and efficient. I am excited for the relief, independence, and savings that I will achieve by enrolling in the program.
Reviewed Jan. 19, 2019
Very well done. Kelli and big ED helped and they were both great. Very knowledgeable of everything and explained everything in detail. National Debt Relief is the best place for financial freedom. Thank you very much for the help. Would recommend this business to anyone that is looking for help with your debt. They are really great people to work with.
Reviewed Jan. 19, 2019
They work fast and they are very helpful. Just when I wanted to give up Billy gave me hope. And told me not to file for bankruptcy. I would definitely recommend National Debt Relief to a friend... you should start seeing progress within 4-6 month.
Reviewed Jan. 19, 2019
They were very friendly and helpful. Got me taken care of quickly. I will definitely refer to friends and family. Thank you for your help and services. You are helping me out of a bad situation that I got myself into.
Reviewed Jan. 19, 2019
Ameen was amazingly knowledgeable and patient and explained things clearly and answered all of my questions. I was hesitant to enroll at first, but I am confident that in 31 months, NDR will have helped me pay off over $11,000 in credit card debt.
Reviewed Jan. 19, 2019
So far we have been met with respect and treated very kindly. Both gentleman that I spoke with explained everything and answered any questions I had. They helped make a stressful issue not as complicated. They both made sure that I had all the resources I need in case I have a question later so that I can contact them for help.
Reviewed Jan. 19, 2019
I was recommended to National Debt Relief by a friend. My experience with Theodore was great. He was very informative and reassuring. I hope this will help me and lives up to what my expectations are which is to be debt free.
Reviewed Jan. 19, 2019
Very helpful! It was a blessing because I was just browsing online and inquired. I got a call from NDR in less than 5 minutes. They are great! Thanks Nomer! I forgot the gal who did the welcome call but you are appreciated as well!
Reviewed Jan. 19, 2019
Everyone was very patient and very thorough in explaining everything involved in your program. I was able to get all of my questions answered to my satisfaction. I appreciate the fact that I can pay this off early and be able to save myself even more money. My goal is to get this paid off as quickly as is humanly possible.
Reviewed Jan. 19, 2019
Nomer ** was very pleasant and easy to talk to. The lady who called to welcome us was very helpful. This process so far has been easy to understand. I would recommend NDR. I hope the rest of our term goes as well.
Reviewed Jan. 19, 2019
Each person we have been in contact with has been extremely professional, and helpful. In situations such as these, one may feel embarrassed, but NDR has a way to make you feel comfortable in your choice. At least NDR provides a way to help someone who is striving to get out of debt, and provide resources to protect them.
Reviewed Jan. 19, 2019
Very good experience so far, very helpful, they explained everything and asked if I understood what they were talking about... So far very happy with my decision to go through National Debt Relief. It's a scary process, but they made it less scary.
Reviewed Jan. 19, 2019
I was barely staying above water with my credit cards and decided to get ahold with National Debt Relief. I've been very pleased with their service and so with their cost. They explained everything to me and answered questions so that I understand it and know what I'm getting into. The reps at NDR always contact me when they have a settlement agreement, and we go through all that, and then they send me a letter too. When I have questions, it's very easy to get ahold of somebody. It's set up to where whoever answers the phone can answer your question. They put all the information in their system, so they got the note from anybody that I’ve talked to.
They’ve settled four of my debts and I still got two and a half years to go. NDR calls the places and tells them that they would be handling my debts. And then they had sent a letter, and some of the creditors said that they had received the letter. I don’t get any calls from any of the creditors anymore. The payment plan that they set up for me has been good. After this next settlement, I'm gonna raise up a part that I'm paying in so that it gets done quicker. We came up towards an agreement that gets me at a minimum, and then as they get paid off, then I'm able to raise that up, too.
Reviewed Jan. 18, 2019
I called and I got help immediately. I had an answer in 30 minutes. Bill ** was very helpful and understanding. I recommend calling right now, if you need help. The welcome call was comforting as well. The program was explained in detail. I feel this is the right program for people who have fallen into hardship.
Reviewed Jan. 18, 2019
Everyone that we talked to and worked with were very helpful and thorough with answering our questions. We have tried other companies and this was the only one that helped us find the relief we needed and didn’t turn us away.
Reviewed Jan. 18, 2019
Very good customer service. Polite and very helpful. They will tell you everything you need to know. They guide you and gives you advice. I will recommend this to all my friends who needs help on their debts. They always ask if you have questions. They walk you through everything.
Reviewed Jan. 18, 2019
Everyone I have been in contact with thus far has been both knowledgeable and professional in their presentation. As this is a very difficult and scary time your team is working hard to alleviate my fears. It is my understanding that National Debt Relief is number one among its competitors and I will hold them to the promise of a successful solution for myself.
Reviewed Jan. 18, 2019
I was very happy with the people that I have talked with. They are very informative. My only problem was being able to hear when we did my welcome call. I had to listen very carefully and my husband said he couldn't understand hardly any of it. Otherwise, it has been great.
Reviewed Jan. 18, 2019
Everyone I spoke with was very helpful and professional. They were very knowledgeable and answered all of my questions. Overall a great experience. I would highly recommend to people that want to make their financial situation better. It was a very pleasant experience.
Reviewed Jan. 18, 2019
Both of the people I worked with were professional and caring. They somehow made this a pleasurable experience. I actually enjoyed talking with them both even though debt is not a very enjoyable experience. I could tell they were willing to let me lead the call speeding up and slowing down as needed. I appreciated that this entire process was empowering and positive. The entire time I felt I had made the right decision.
Reviewed Jan. 18, 2019
I had quick, accurate answers and everyone I spoke to could answer all of my questions. Great reviews from other customers. I am looking forward to working with National Debt Relief to help in my current situation to alleviate stress and financial strain.
Reviewed Jan. 18, 2019
The experience to reach out for help was overwhelming, I was so afraid of being scammed. So with many hours of research options calling National Debt Relief was the best call I made to debt freedom. They are the best!!!
Reviewed Jan. 18, 2019
Everyone I talked with was great. They made me feel great. I had my observations about doing this but after talking with Ameen I felt that this would be the best for me especially to retire in 4 years or so.
Reviewed Jan. 18, 2019
I am 68. I'm embarrassed to have to be going through this. My wife has several medical issues, primary to them is Chronic Pain. She is seeing specialists. The medical costs and Rx costs are really getting out of hand. I am also helping my daughters, who have serious medical issues. Six months ago I had a 720 FICO score, but my debt to income ration is quickly deteriorating. I am current on my bills now, but I wanted to be proactive, as I can see very quickly where we will be under water. I didn't know where to turn. I received some loan apps in the mail, and I was looking up reviews on them when I saw your company had 5 Star Reviews and was #1 in Debt Relief. I really had no idea what you offered, and uncharacteristically, found your number and called.
Sharon ** answered my call. I cannot even begin to tell you how calming and reassuring she was. I couldn't have gotten a better person to help me through this. She explained what you offered, and how you would help me out of this embarrassing situation. She answered each and every question with calm & politeness. Please keep her as an employee, as she is such an asset for people like me. You might even consider a raise in her pay.
I also want to commend Frank **, the man I talked to for my Welcome call. Frank was very kind, had a reassuring voice, was very patient, and helped me through the questions I had. Frank, as well as Sharon, is a tremendous asset for you. If you were looking for people who would represent your company in a very positive light, you don't have any further to look than Sharon & Frank. This whole experience, so far, is better than I could have hoped for. Thank you for giving me hope, once again. I know God sent me to you.
Reviewed Jan. 18, 2019
My experience with customer service and the representative was wonderful. I appreciate each and everyone else. They understand my situation and I will recommend your service to my family and friend.
Reviewed Jan. 18, 2019
Just signed up for the service. For now I am excited about the program. Looking forward to completing the process and become debt free. The customer service representative I talked with was very professional and articulate. The program provide a whole line up of services to enable me go through the process.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns.
Reviewed Jan. 18, 2019
When inquiring about your company and its programs, Jaison (spelling?) was upfront, honest, and caring. He did an exceptional job of going through the options available, and reassuring I was informed throughout the call. The followup call from the welcome call was great too.
Reviewed Jan. 18, 2019
Staff was excellent and knowledgeable. Seemed to care about me personally and my troubles and helping me with my financial issues. They answered all my questions and explained the process step by step and what to expect next in the process.
Reviewed Jan. 18, 2019
Great customer service. I was really happy with the whole process or joining the program and also the information I received. I was having a really hard time figuring out how to address my debt and now I feel more positive about it.
Reviewed Jan. 18, 2019
I feel like a big weight has been lifted off of my shoulders. As I tried to make minimum payments on a timely manner I felt as though I never got anywhere. My debt always stayed the same and I got charged a lot. National Debt Relief gave me a way out and they gave me a chance to deal with things.
Reviewed Jan. 18, 2019
I saw the advertisement in the newspaper and was contacted in a very quick response. I was unavailable but received an email and after that was speaking with Matt ** and was treated very respectable. He explained the process carefully and was able to answer any of my questions in an process that was very understandable. I look forward to working with this Company.
Reviewed Jan. 18, 2019
Lauren was very patient in answering all my questions and was friendly and professional. It’s embarrassing to be in this position but she made me comfortable and confident! It’s very nice to feel like someone is on your side to help when you are in a hard spot.
Reviewed Jan. 18, 2019
Very helpful and informative. The representative was very courteous and genuinely cared. It was very easy process and I feel at ease with my decision. I would recommend that if you can't get out of debt to contact immediately and get some relief.
Reviewed Jan. 18, 2019
They took their time to explain me in detail, all about the program as well as answering all the questions in detail. I really hope to see those results in a few months. The staff was very friendly and although at first, it was a scam. They gave me the time and the means to feel confident.
Reviewed Jan. 18, 2019
Great Customer Service. While I am unhappy with my need to use this service, the people at National Debt have made this an easy and painless process thus far. I believe that I will have this process complete in a fraction of the time that a bankruptcy would cause and I am looking forward to the Post completion benefits that are provided.
Reviewed Jan. 18, 2019
Thank you for the wonderful customer service, and also for helping my husband and I. Nothing is more despairing than being left in financial ruin over hardships that can't be avoided. And now we have reason to hope for a debt-free future.
Reviewed Jan. 18, 2019
Everything so far has been great, and starting to feel a relief after choosing this route for help... Just finished the starting process and praying the process continues throughout to be just as easy with more relief... Everyone that I have dealt with over the phone have been so GREAT with no JUDGEMENT!!
Reviewed Jan. 18, 2019
As someone who is in the business of quality management for a non-profit human services agency, I strongly feel that when dealing with personal matters people should be kind and thorough. Both Elijah and Joshua were just that! They made me feel like this was the right choice for me and gave me all the info I needed to succeed. Great customer service.
Reviewed Jan. 18, 2019
Handled professionally, no judgment. Extremely helpful and understanding of what was happening. Would highly recommend to family & friends. Looking forward to getting on the right track and out of debt for good! Everyone that I've had the pleasure of dealing with from NDR has been very helpful and willing to go the extra mile in making me feel comfortable and that I can trust this process will help us out in the long run.
Reviewed Jan. 18, 2019
The representative was very nice and she reviewed everything to my understanding. She answered my questions to my satisfaction. Everyone I have been in contact with at National Debt Relief have been very helpful and considerate. I feel very confident I have made the right choice.
Reviewed Jan. 18, 2019
Rep was clear, concise, friendly, and very helpful. He went over everything very thoroughly and made sure I understood all the paperwork and terms. Also, made sure I had all the contact information on Debt Relief for when I run into issues with creditors. I would recommend National Debt Relief to friends and family.
Reviewed Jan. 18, 2019
I had a great experience. The lady I talked to was very professional and explained everything very well. At the end of the call I had no questions because everything was expected. Thank you again for all your help. I look forward to getting rid of this debt and I am grateful I call you guys. This is a new experience for me and again I look forward to being debt free.
Reviewed Jan. 18, 2019
Helpful and thorough about the entire process. They even provided someone that spoke in my native language so that I can be assured that I understood. The customer service went over every email that was sent prior to me signing and confirming.
Reviewed Jan. 18, 2019
During the call he was extremely patient with me and my questions even with my kids screaming in the background. I was able to accomplish most of this online which was very helpful. I feel comfortable enrolling in this program and look forward to when this is all over. Pleased with my experience so far.
Reviewed Jan. 18, 2019
Crystal and Paul were really great to work with and helped me to understand everything. Both of them were very kind and informed me of what will take place. This is a step for me in my age that I never thought I would be doing but it has happened and am glad there great people out there to help me. Thank you both so much.
Reviewed Jan. 18, 2019
They described everything you need to know and make sure you understand what you are signing. They give you plenty of time to think about any questions you have and are always ready to address any concerns. I finally feel like I will get rid of my credit card by using their services. I'm excited to start my journey with this company!
Reviewed Jan. 18, 2019
Was very easy to do and understand and they make signing the forms very easy. And they explain everything to you including the fact that your credit score will go down during the process. I hope it goes as well as I think it will.
Reviewed Jan. 18, 2019
The team at NDR has been very professional and thorough with information gathering and approach to get started. These debt professionals have been systematic and patient through this challenging time to restructure our life regarding debt accumulation. We are happy to say that we feel this will be a life-changing move to get our normal life back.
Reviewed Jan. 18, 2019
Quick and professional response. During the process of enrollment representatives were clearly in elaborating the application and asking the questions clearly. Answered all questions and concerns I had and gave contact information if needed to reach the dept for future inquiries. Overall, I'm looking forward to graduate from my debt soon.
Reviewed Jan. 18, 2019
I decided to try and get a better handle on my debt and accounts that have been previously charged off and placed in collections. Talking with both representatives was very helpful, each one was very thorough and made sure that I understood everything that was going to take place.
Reviewed Jan. 18, 2019
My first contact with Lisa ** of National Debt Relief left me confident that my debt would be resolved in a timely manner. All my questions were answered completely and I know that I can always reach out to a rep if I have any questions along the way.
Reviewed Jan. 18, 2019
I am very pleased to be a part of NDR! They have helped me tremendously! They saved me so much money from high interest fees!! The customer service was great! I feel very pleased and excited to be debt free!!! Thanks again!!!
Reviewed Jan. 18, 2019
I was having a hard time trying to pay all of my bills and lost a job that really made my burden heavier. There was no way I could do this alone, losing a spouse then a job truly put me in the red. I prayed about this and then opened my computer and this site automatically appeared, I clicked it off twice but it kept showing up so I decided this is where God lead me. From the beginning to speaking with Mr. **, I felt an immediate relief of burden. I truly appreciate everything he has done thus far and with the help of Mr. ** I will see the light of day. Thank you all for being there to help me and others going through the same or similar situations, May God richly Bless this company and the entire team that plays a special part within.
Reviewed Jan. 18, 2019
My experience with National Debt Relief is been in A great experience. All my questions were answered. I was given information that I didn’t know about and they gave me a relief knowing that I’m going to pay off all my debts and rebuild my credit. I would definitely recommend family and friends.
Reviewed Jan. 18, 2019
I was nervous about opening up to a stranger, but my representative made me feel at ease. He answered my questions and made sure I understood NDR's policy and how their system would work before I signed up. I'm glad I made the call.
Reviewed Jan. 18, 2019
Reps were knowledgeable and caring. I appreciated that they were not at all pushy or judging. I hope to have continued positive results with this program. I like that I have numbers to call if I have questions and that the program will work with and for me all the way to debt free!
Reviewed Jan. 18, 2019
Both representatives of National Debt Relief were knowledgeable, kind, patient, and exceptional. I ask a lot of questions and both Roy and Isis answered them well. I was treated with respect. I am grateful for the kindness and great assistance!
Reviewed Jan. 18, 2019
Mr. ** too cool. Awesome man. Mr. ** business professional... I find that they both know the business. Very human. Not stuffy shirts. Real people... stay focused but go back to staying on point regarding what is important to help a person understand. have felt that one of my companies I owe still not on the list, overall very glad for the help.
Reviewed Jan. 18, 2019
This team is very informative and supportive, great bunch of people to have in our time of need. We never thought we would find help out there but Nathan has really helped us and the welcome team helped with all our other questions. We feel very informed with everything they have helped us with.
Reviewed Jan. 18, 2019
The entire process was thorough, informative, relieving, and satisfying. I felt like I accomplished so much and it was just the beginning. They are completely transparent and give you real numbers and attainable goals. I was worried I was going to have to spend a considerable amount of time going over expenses to figure out if I could afford it but there is entire process setup throughout the onboarding journey to ensure National Debt Relief is the right choice for you. Antione had even mentioned it himself, “We are not here to put you in a difficult situation, we are here to help you reach your goals.” I can only speak so far for the beginning but after my conversation and review of my contact in my personal time, I can say I am truly hopeful. Here’s to being Debt Free! Thank you National Debt Relief Team for your amazing service and support.
Reviewed Jan. 18, 2019
Wasn't sure what to expect when I enroll in this but after talking to the lady on the welcome call, I felt a bit more secure of where my financial situation is going. All of my questions were answered and the program was explained in depth. I wish I had called sooner. Very helpful, they explain everything clearly and in a friendly manner. Looking foward to start working on getting me out of debt in a responsible way.
Reviewed Jan. 18, 2019
I had overextended myself and wanted to get my debt cleared up and be back on good financial ground. I kept getting mails from National Debt Relief so I researched them and I saw a lot of places that they were number one. They had really good reviews. Enrolling with them was easy. Their reps asked a lot of questions and I answered them. The cost is a little high but not excessive. So far, two of my debts were cleared and I have three years left in the program. I like that there’s somebody available 24/7. However, you don’t work with the same person all the time. It would be a more personalized experience if you work with one counselor all the time. It would be easier as far as being comfortable and familiar. But I can see how it would be difficult on their end because that person could be on the phone all day long with customers and not be able to get any work done, and the person needs a day off. Overall, my experience with them has been good.
Reviewed Jan. 18, 2019
I had a lot of bills and I knew that I couldn't pay them all off. Somebody at work went through National Debt Relief and liked them, so that person gave me NDR's information and I went with them too. Getting set up with NDR was fairly easy. I gave them my social security number and they looked stuff up. I also gave them my address for them to send bills to. The customer service really wanted to help me out and they always got right back to me when they needed to. So far, NDR has been doing really well and they've definitely been making progress. I pay so much every two weeks and I've already gotten three of my bills paid off. I've got more bills coming out and I can't wait to get my debts paid. NDR is reasonable and they're one of the best debt settlement companies.
Reviewed Jan. 17, 2019
From my first interaction, everything was straightforward and presented in a way that I was able to understand. The specialists were knowledgeable and able to answer my questions. I feel confident my debt will be resolved swiftly and with peace of mind.
Reviewed Jan. 17, 2019
I have a considerable amount of debt and needed somebody that could step in, take things and negotiate for me. I didn’t want to have to try and deal with some of the creditors on my own. I ended up going with National Debt Relief, that has its own team that calls and deals with creditors, as the company seemed to have a good system that would work for me. So I got enrolled, which was all done on the phone and via email and it was really easy. They then checked my stuff and looked at what I had that they could take. I also pay a little extra for their legal counsel, so if the credit card or the debt they're working on ends up going to a lawsuit, they could provide legal assistance.
I'm now pushing towards half of the process and NDR has gotten one of my cards paid off. And I'm on the way to paying off a second one. I wish I could be paying at a lower rate but it's a good thing that I'm paying the bills off. We're a single-income family and working on this added a little stress from time to time but then not paying the bills adds a lot of stress too. I haven't always been able to make all the payments I needed to make but NDR has been flexible working with me on that. Their staff has been very friendly and they're upfront about everything that's going on. They've also worked to answer my questions to my satisfaction. I've been very happy with their service and I'm satisfied with the experience overall.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.
Reviewed Jan. 17, 2019
Great experience dealing with National Debt Relief and can't wait till my debt is paid off in full. My certified debt specialist was knowledgeable and great to work with. Was very positive and actively trying to help better peoples lives. Thank you for everything you have done for my future.
Reviewed Jan. 17, 2019
When dealing with National Debt Relief both representatives were welcoming and empathetic to my situation and explained everything in detail with a great sense of professionalism. I would highly recommend National Debt Relief to anyone in need of debt relief.
Reviewed Jan. 17, 2019
Very experienced staff. Can explain the details in an easy to understand manner. I would recommend to anyone. Website is easy to use. Their Follow up welcome call will help verify details. No issues at all. From a satisfied customer. Thanks for your help!
Reviewed Jan. 17, 2019
Great company. They explain the whole process and answer every question that we had. Their response time was very efficient and they worked around my schedule. Easy to set up with the program and make the process so easy to follow. Thanks so much for the great effort that has helped us on our way to financial freedom.
Reviewed Jan. 17, 2019
I have never had a great chance to work with greater people than... Olga ** and Ty. They were so kind and knowledgeable, Understanding and helpful. God bless they walked me through every step. Thanks, you are the best. Wonderful to work with.
Reviewed Jan. 17, 2019
From the very first contact to my most recent welcome call I have felt at ease and informed. Both Clyde ** and Kathleen ** are professional and excellent communicators. They both explained the program and the next steps to expect clearly, without being robotic. Always willing to answer any questions I had. They both gave me the confidence to feel at ease that I had made the right decision and assured me that National Debt Relief would be there every step of the way to support me.
Reviewed Jan. 17, 2019
After having a child with an immune deficiency and going through an amazingly hard divorce, I was left with truly no where to turn. Bills were stacking up and I was not getting any help. I prayed for a solution and started scouring the internet to find a company that looked at customers as people, not just a dollar sign. My experience with National Debt Relief, so far, has me seeing the light at the end of the tunnel for the first time in a long time.
Reviewed Jan. 17, 2019
My experience with NDR is that they are very thorough and honest about the services that they provide. They have already brought us peace of mind and are willing to answer any questions that I have had at any time. Would definitely recommend.
Reviewed Jan. 17, 2019
Left voicemail and email Clear overview about agreements. Was able to sign and send back. Operator was patient, quick and helpful. Easy to contact and courteous. Offered to help set up log in of Portal. Highly recommended.
Reviewed Jan. 17, 2019
They were very polite and add knowledge on what I could pay. Very patience on how to use my computer. They call back in a timely fashion. Dave was good in the way He repeated all the information I gave him.
Reviewed Jan. 17, 2019
Both people I spoke with were very helpful and very thorough with their explanations of the program, I’m very excited to start and become debt free with the help from National Debt Relief. I think that this program can help many people who don’t feel they have a way out.
Reviewed Jan. 17, 2019
The team was professional, thorough, and did not make me feel guilty for needing their assistance. All tools were explained in detail and quickly followed up with email. I understand what to expect as the process moves forward. Thank you.
Reviewed Jan. 17, 2019
I was very happy with the service I received from National Debt Relief. Jakeith ** was very helpful and knowledgeable and fully explained the program to me. My Welcome Call was also handled in a professional manner. All in all, I'm very satisfied so far. Thank you.
Reviewed Jan. 17, 2019
My Experience with NDR was great. Everything was explained in detail and was easy to understand. This is perfect for me to help me get out of this black hole I am being sucked into. My first contact was with Roy. He did a great job explaining everything. Thank You!
Reviewed Jan. 17, 2019
Looking into ways to alleviate our debt nightmare we found ourselves in, I investigated several different options, from refi to loans and even bankruptcy. All of those options were either not available to us, did not solve our debt problem, or would make us lose more than we were willing. Our NDR representative took a lot of time explaining everything about the program, was very flexible and understanding of our needs, and was always available by phone and email to answer questions. He even spent over an hour with my wife on the phone alleviating her fears and answering every single question politely and thoroughly. In the end, we knew that this would turn out to be the best decision for us, both in the short and long term.
Matthew, thank you for leaving a review. We feel privileged that you would put so much faith in our ability to help alleviate your situation. We'll spend the next 24-48 months doing all we can to make sure that faith isn't misplaced. We wish you all the best. Please check in if you have questions or concerns.
Reviewed Jan. 17, 2019
Process have been easy and explained fully by very competent and friendly people. I am very happy with my decision. Everyone has been friendly, helpful and prompt with responding to any questions or concerns. I would recommend this company and process to anyone in my current situation.
Reviewed Jan. 17, 2019
The representative was very clear and asked if I had any questions. Willing to help if necessary. Toll free number was made available in the case I had future questions and offered help to set up online account. I feel at ease knowing my debt will be negotiated and I am on a plan to restore my credit.
Reviewed Jan. 17, 2019
Both James and the other customer service representative I spoke with were very knowledgeable, friendly and helpful. They answered all of my questions and went into full detail, explaining everything to me. I am looking forward to working with everyone and really appreciate this service already!
Reviewed Jan. 17, 2019
I was satisfied with the responses given by the agent since this is my first time doing this. I am looking forward working with everyone and the process will be very successful without having any problems and I can be debt free.
Reviewed Jan. 17, 2019
New to National Debt Relief. Both Kelly and Toya were very knowledgeable and helpful. Thank you for accepting me as a client. I look forward to being debt free or in manageable range once this contract ends in 36 months.
Reviewed Jan. 17, 2019
Joseph was very helpful. The representative (Brielle or Brittany) that I receive for the Welcoming center wasn't not knowledgeable with the questions I was asking. So she transfer me to Ms.**. Ms. ** was very knowledgeable and a better representative of your company.
Reviewed Jan. 17, 2019
My caller was incredibly friendly and helped me get through the process quickly and painlessly. The fact that there is an online portal really puts my mind at ease. I’ve used debt settlement in the past and the level of professionalism just wasn’t here before National Debt Relief.
Stephen, this is awesome to hear. We always try to exceed the high level of customer service we hold ourselves to and it looks like we're reaching that goal. Please reach out if you have any questions or concerns.
Reviewed Jan. 17, 2019
Christal was very helpful and informative. I contacted Christal several times by email and she promptly responded by email and by phone. Christal was very patient and answered all of my questions. I was very nervous about my decision and she put my mind at ease.
Reviewed Jan. 17, 2019
The staff were extremely helpful in getting things set up quickly and efficiently. Process was smooth. Would definitely work with again in the future. Everything was explained in detail. Great customer service! Thank you! Out of all the companies out there that provide this service, these guys are the best!
Reviewed Jan. 17, 2019
I first spoke to Qwan who was very helpful in explaining the various points of the program. He was detailed in his explanations of which debts I could include in the program and why. He was pleasant to speak with and very professional. Within 24 hours, I spoke with Jamie at the welcome center. She was great. Jamie helped get my account setup and helped me log onto the website for the first time. She explained the Get Legal Security plan in detail and even how I could add another account to the program if needed. Jamie was very pleasant and had a great sense of humor. I have enjoyed getting started in the program and I feel that I have made the best decision for my situation. I would recommend this to a friend. NDR has made me feel welcomed and confident.
Reviewed Jan. 17, 2019
Staff were very kind and easy to talk to. I was very nervous about calling but the experience was very positive. All of my questions were answered and the program was explained in depth. I wish I had called sooner. I am looking forward to being debt free.
Reviewed Jan. 17, 2019
I really liked the way they explain all the details of what National Debt Relief is and how it works. The customer service it’s great, I felt like if I was talking to a friend about my problems. From a scale 1-10 totally a 10. Thank you, NDR.
Leonel, thanks for the endorsement! We have some of the best people in the business and we're proud of the work they do. Thank you for sharing your experience with us and we wish you the best of luck the rest of the way here!
Reviewed Jan. 17, 2019
I have been highly satisfied with everyone I have spoken thus far. They have treated me with respect and answered all of my questions. I will definitely recommend this company to friends who are having the same financial issues with unsecured credit.
Reviewed Jan. 17, 2019
Updated on 4/16/2019: I’m only in the first couple of months but NDR has already paid off two of my loans, so that’s good. They were able to get things done so well, so quick. They knocked off more than half the interest of one specific card. It's really impressive that they were able to do that ‘cause I would have never been able to. The payment plan that they set up is definitely doable for the amount of debt we had. I really appreciate that there is a person out there that actually understands getting into hard times and that there’s a program out there to be done. We had a fire in May of 2017 and that was really hard. It brought all of this debt on. The insurance companies didn’t immediately pay, so we were out of nothing. We had to live in a hotel for almost a month or two. I really needed help at that point.
Original Review: I'm so excited about this program and am grateful for the opportunity to get rid of my debt and repair my credit! The two people that I have spoken with so far have been very helpful in explaining the process. While being in a financial hardship this program allows me to breathe a little easier.
Reviewed Jan. 17, 2019
Everyone was so helpful. From the very start each and every person I talked with was very knowledgeable and friendly. I would recommend National Debt to anyone in need of help. I look forward to being debt free so I can sleep at night and not worry.
Reviewed Jan. 17, 2019
The service provided was quick, attentive and customer friendly. Very satisfied. Everything was done according the time frame, which was promised by representative. Very convenient online service to sign the contract. Helpful service during the period of financial instability. Definitely would recommend it to the friends.
Reviewed Jan. 17, 2019
Everybody during the sign-up process was professional, and very helpful, from my initial call inquiring how the program worked to my welcome call. They helped me make informed decisions and also help decrease my embarrassment. They explained everything so I could understand and took the time to answer all my questions.
Reviewed Jan. 17, 2019
I spoke with Pam and Monica. Both were pleasant, knowledgeable and extremely helpful. They went over every detail and made sure that I understood the entire process. I am looking forward to being totally credit card debt free in a reasonably short time compared to making minimum payments for years on end.
Reviewed Jan. 17, 2019
Everyone we've spoken with has been courteous and very helpful. We can now sleep at night! They have answered all our questions, and have been on top of things from the beginning. I cannot begin to tell you what a relief it was to find someone understanding and helpful.
Reviewed Jan. 17, 2019
Very knowledgeable and offered assistance as needed. Was able to describe in detail how each stage would proceed. Much appreciated. So far, my experience with your associates has been pleasurable. As I move forward in the process, I am expecting the same outcome as we move forward through completion.
Reviewed Jan. 17, 2019
They made sure I understood everything they were discuss with me before continuing and also making sure I was full aware of all decisions that was being made to help to relieve some of the stress that debt causes. They also made me feel comfortable with my decision in choosing this company to represent me during this difficult time.
Reviewed Jan. 17, 2019
Very knowledgeable and helpful. I would recommend your program to others, My husband and I have struggled for many years trying to get out of debt, but have not been able to achieve this goal. Hopefully, with your program we can accomplish this goal in 42 months. Thank you for your help and advice.
Betty, we're so glad to hear we could help you reach a goal that was previously unattainable. Thank you for sharing your story with us today and we wish both you and your husband the best of luck in the program.
Reviewed Jan. 17, 2019
I was so relieved after I spoke to a counselor and went through the process. They were very helpful and took their time explaining the whole process.They provided me with helpful tools and at the end of my program there will be free credit counseling which I totally will be doing. Looking forward to the day when I can be debt free.
Reviewed Jan. 17, 2019
Everyone I dealt with was knowledgeable and professional and laid out the plan very clearly step by step. In dealing with different reps of other companies many are not in the US and cannot speak English clearly enough to understand, not the case with NDR.
Reviewed Jan. 17, 2019
Customer service people are very helpful and understanding to my situation. They were very thorough in explaining what to do in the process of my Debt consolidation. I now understand how to go through the steps of becoming Debt free. Great resources and advice over the phone.
Reviewed Jan. 17, 2019
Speaking with Chuck and Wayne was a very informative and pleasant experience. Both gentlemen explained everything in detail and made you feel at ease. These men had a very welcoming spirit about themselves. I would definitely recommend a friend or family to this company if ever needed.
Reviewed Jan. 17, 2019
When I found myself buried in credit card debt, they were a vital resource in getting me out of a bad situation. Thanks to them, I could consolidate my debt and work with my creditors on a payment plan that would allow me to still pay what I owed but in a way that I could end up finally free. Their staff was friendly and helpful, and helped me there through the entire process to make it quick and painless. I would happily recommend them to anyone looking to get back on track with their finances!
Reviewed Jan. 17, 2019
I was very satisfied with the way I was treated. Things moved along very fast. Customer Service was also very helpful. I would definitely recommend this service to a friend. Thank you all again for the help and great service. I will have everything I need to help get me back to being debt free. Thank you.
Reviewed Jan. 17, 2019
Excellent customer service, very professional and sensitive to my situation without judgment, helps to follow through with this process. I would definitely recommend this agency to family and friends if it's ever needed. All this is greatly appreciated. And make this process so much easier and stress free.
Reviewed Jan. 17, 2019
Both my initial (1/11/19) and the welcome call were professional and friendly at the same time. They made me feel like I mattered and wasn't just a number in the program. Kenyetta was very patient with my lack of computer skills. She went over and over with the program to make certain I understood it. Ester (the welcome caller) also spent extra time answering any questions that I had as we went over the program.
Reviewed Jan. 17, 2019
I appreciate how each person I have corresponded with was very thorough. Their presentation, explanation, and readiness to answer any all questions and concerns I have about this program! I want to know what I'm getting into, and be confident that I'm well informed about it.
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