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National Debt Relief Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews

    Our review standards

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    Page 186 Reviews 27525 - 27675
    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 4, 2019

    I was worried about the amount of debt that I had. And after looking at three providers online, National Debt Relief seemed to be the best. Signing up with their program was easy and fairly simple. The rep was thorough and moved fast, but he wasn't pushy. In addition, my interactions with him were smooth and he was easy to understand. Getting things up and running took just a couple of weeks. But they’re taking a while to get it all done and it’s been eight months now. I could use more communication with them. But so far, NDR has settled about half of my debts at good prices.

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    Verified purchase

    Reviewed Feb. 4, 2019

    I had too much concerns regarding credit cards and NDR provided a hardship case. It got my credit cards down to where I’m gonna be out of debt here in a couple years versus I wouldn’t be out of debt in a long time. I'm a quarter along the way and they satisfied me each time. The payment is suitable for what I can afford. If a friend should ask I would tell them to go ahead and do the program with NDR.

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    StaffProcess

    Reviewed Feb. 3, 2019

    Brian ** was knowledgeable, professional, and courteous, respectful and helpful. I had time to think through my decision and so was sure and comfortable when I enrolled. The process itself was easy and remarkably quickly done. I have already recommended the program and Brian specifically to a friend.

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    Verified purchase
    Process

    Reviewed Feb. 3, 2019

    Both of the gentlemen that helped me to get started with my account were very thorough and very good at explaining all the details and helping me thru the entire process. Because of them I can fully understand what I am doing to get my debt erased.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 3, 2019

    Very helpful and understanding process. I feel much more secure now! I was in debt over my head and now I’m confident that I will be able to overcome it with National Debt Relief. The process was explained perfectly and I’m ready to be debt free!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 3, 2019

    From the first call to the last they made this uncomfortable situation so easy. They are very professional, but they also make you feel comfortable and they answer all of your questions without making you feel like they are judging you. Thanks for a wonderful experience and taking so much pressure off of me at this difficult time.

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    Verified purchase

    Reviewed Feb. 3, 2019

    Nicky ** was pleasant. Told me everything I needed. Offered to help in any way possible. If I do not seem too enthused I have a lot trepidation, apprehension, and nervousness. But if truthful I believe most people feel this way. Thanks.

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    National Debt Relief
    Response from National Debt Relief
    Hello Charles,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns.

    Verified purchase
    Transparency

    Reviewed Feb. 3, 2019

    I had a couple of medical issues and my credit card debt went a bit high. I went online and I started figuring out how to solve the issue, and National Debt Relief was one of the companies that popped up, so I contacted them first. They explained everything in detail and I followed up with that. I got the debt negotiations from them and it has been really good. We are settling the last debt problem with the creditors. The negotiators worked very well. They were very explanatory and they detailed their work in how we can follow through on solving the issues. Working with National Debt Relief has helped and the stress level has decreased.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 3, 2019

    I overextended with credit cards and I thought National Debt Relief could help me get my debt down. Their rep seemed very knowledgeable. He was a very nice guy and I felt very comfortable talking with him. If I had concerns, I could call NDR any time and talk to them. I’ve suspended the program though. I just got served with court papers for garnishment on my wages. I’m gonna leave NDR and do something else. It just doesn’t seem to be working for me.

    I could’ve done the same thing without having to pay someone thousands of dollars on top of trying to settle my debt for me. I wish I had, instead of not paying everything because now, I’m in worse shoes than I was when I called them. At least when I called them, I wasn’t delinquent on anything. But they said to quit paying everything because they couldn’t make settlements until I was delinquent. Three of my debts are supposed to be resolved, but I spoke with an attorney who said that it’s very possible that they’re not resolved and they’ll come back on me. I’d tell others that if they can pay their debts off themselves, they should try to do that first and do the snowball thing, especially if they’re not delinquent on any of them.

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    National Debt Relief
    Response from National Debt Relief
    Hello Brenda,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve.

    Verified purchase
    Staff

    Reviewed Feb. 2, 2019

    My experience with National Debt Relief has been very professional. I would highly recommend them to anyone. I was treated respectfully with every person I spoke to. The enrollment process happened very quickly. I am very pleased that I enrolled with National Debt Relief.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 2, 2019

    Very friendly and very helpful and very understanding! I was nervous to even call at first but once I spoke with George ** I felt comfortable like he understood what I was going through and was willing to help me!! So very grateful for the services you all provide!

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Feb. 2, 2019

    They help out very well, easy to get hold of and explained everything and answered questions and help you to understand what was going on, they did a great job of explaining what was going to happen. Was glad that I called.

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    Verified purchase
    Staff

    Reviewed Feb. 2, 2019

    Drew, my advisor, was very friendly, open, non-judgemental and informative. I was put completely at ease with his help and understanding. I was very surprised how quick and easy it was to enroll. I look forward to implementing this program and becoming a debt-free graduate.

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    Verified purchase
    Staff

    Reviewed Feb. 2, 2019

    Elijah ** Debt Negotiation and Wayne ** Welcome associate, were very knowledgeable and patient explaining all National has to offer, helped get me started and welcomed into the National family. I recommend National Debt Relief for anyone who need help getting their head above their debt. Thank you.

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    Verified purchase
    Staff

    Reviewed Feb. 2, 2019

    The only thing I can said about this company is that they help you so much. I’m thankful the company for helping the people that need it with their problem. I really recommend that company. It will help you a lot.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 2, 2019

    Appreciated the thorough explanations, patience with answering questions, and friendliness. Also appreciated that the people who I was talking with seemed to genuinely care, and also take their time with me, rather than being in a big rush. They were calm patient and helpful and explained how things worked so I fully understood the process. Very grateful.

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    National Debt Relief
    Response from National Debt Relief

    Sarah, thanks for leaving feedback this morning. We want to help you succeed in our program; we'll do whatever we can to make sure you have all the tools you need. Please let us know if there's anything else we can do to help you.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 2, 2019

    Despite being a responsible person, in general, I have failed being responsible with my finances. I always thought I could handle it, but between certain inevitable facts of normal life and the accruing of high rate interests, I reached the bottom line. Unable to keep going with my debts and paying my bills I found NDR. The most professional, nice and friendly customer service I have ever deal with. They will drive you through all the process, answer all your questions and make you feel safe again. Thank you!

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    Verified purchase
    StaffProcess

    Reviewed Feb. 2, 2019

    Both ladies I spoke with was great. Very helpful and nice. The process did not take that much time and the ladies went thru it without any pain. I have given your number to a family member. Thanks for your help.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 2, 2019

    I had an issue with my first rep as she was quick to explain things and didn't communicate well but then my account was transferred to Jay who was amazing with walking me through the process and helped ease my worry in an already stressful situation. He was kind enough to work around my busy schedule providing me options that made getting started in this program so much easier to do. I feel confident working with National Debt Relief to address my financial situation.

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    National Debt Relief
    Response from National Debt Relief

    Michelle, thank you for raising this concern with us today. We apologize that your experience wasn't up to our usual standard. Any time you feel 'rushed,' or like an agent is moving too quickly, you can always slow them down and ask questions to make sure you're both on the same page. Feel free to call Client Success any time you have questions.

    Verified purchase
    Customer ServiceProcess

    Reviewed Feb. 2, 2019

    I was in over my head in credit card debts and it had been difficult paying it. I searched National Debt Relief out and they seemed to have a good rating so I went for it. The enrollment process was easy and they let me make a payment that I could afford. Even if I couldn’t make that, they would give a notice three days ahead of time. And if I wanted to pay more, they would just get on that. They worked with me on the payment plan very well.

    So far, I'm completely satisfied with the program. They’ve already settled with five companies. They let me know if they were able to make a deal. They call or notify me by email and make sure that I approve it and they won't do anything without telling me first. So that’s been good. They have helped reduce my debts and negotiate with the credit card companies. I haven't really had to deal with them other than getting a lawyer here and there from a creditor. It's difficult but they take care of it. They also let me know if there are any changes and they're quick to follow everything. My experience has been really good so far. It's easy and there is less stress. I haven't really had to worry about any of these creditors and at this time in my life, it meant a lot to have that worry off of me.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 1, 2019

    Both Jaspal and Marie were very informative and helpful. Answered and fully explained my concerns. I would recommend National debt for anyone that needs help. My experience has been a pleasant one in difficult times. Thank you both for helping me through the paperwork.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    This was my first time trying out something like Debt Relief and I am beyond satisfied. Great customer service and answered every question I had, also very patient. Glad I was able to relieve some stress and help my husband out.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 1, 2019

    Great customer service since the first time I called. Representatives have been very helpful and have given the needed information about the program. I am looking forward to getting out of debt and live life with relief, peace of mind, comfort and relief.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 1, 2019

    My experience was great, everything was done in a very fast timely manner and everyone was friendly and explained everything thoroughly. I would recommend them to anyone who needed help. The people I spoke with were friendly and easy to understand. They explained things very well. I got my answer within 45 minutes. All the emails were sent right away. It couldn't have gone smoother or faster.

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    Verified purchase
    Process

    Reviewed Feb. 1, 2019

    I have had a great experience dealing with Daniel getting started on the process to becoming debt free. I really appreciate the fact that there are no hidden fees, and everything is included in the monthly payment. Thank you for not making this a stressful process on top of my stressful situation.

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    Verified purchase
    Customer Service

    Reviewed Feb. 1, 2019

    I know that I made the right choice going with NDR to help me towards being debt free. National Debt Relief has the tools and resources to help my situation. The customer service that I have received to this point has been excellent. NDR found a plan that works for me.

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    Verified purchase

    Reviewed Feb. 1, 2019

    I felt that the overall experience was handled very well and has help us understand where we are going and get this under control. That we can control our future with the tools you have given us plus if we need help you are there to help.

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    Verified purchase
    Staff

    Reviewed Feb. 1, 2019

    My experience with describing the help I got from National debt relief was great. The welcome team was great also. Thank you for all the time and help that your team put in with helping to get out of debt. Thank You.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 1, 2019

    Very professional and friendly, Daniel ** made this an easy process and answered all my questions and made me feel at ease and explained it in detail to me. When I receive the welcome call it was the same experience, everything was explained to me and they gave me time to ask questions and made me feel like an DER was there for us.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    Great experience, from the first phone call to the last. The representatives great phenomenal, both named Josh. I was treated with respect and empathy, they are truly caring professionals, and I am happy that made the call, although hesitant at first. Fully recommended this company and both Joshes.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 1, 2019

    Paul explained the program in great detail to me, not leaving anything out. He Made me feel comfortable and confident that he could help me with my debt. He certainly helped take a massive amount of weight and stress off my shoulders. I look forward to becoming debt free, thank you for providing such a simplified program & professionals who care to help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    The customer service Representatives were kind, understanding, and compassionate understanding and dealing with my financial situation. All my answers were given. I am extremely happy and hopeful. I have not felt this way in years. I would recommend this two friends and family over any other program. The anguish that I have experienced by having a debt which I was paying but it was not reducing is now completely wiped away.

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    Verified purchase
    Staff

    Reviewed Feb. 1, 2019

    Very helpful, thank you. Glad to find a solution to my debt consolidation. I was please with the 3 year term as well. The onboarding process was very straightforward, and went quickly. I would recommend National Debt Relief to friends and family.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 1, 2019

    Great service! Excellent and very professional people. It was well explain and the process was nice and quick. Thank you! I will definitely recommend this program to others. It’s hard when you are in Debt. Thank God I was able to call and get help.

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    Verified purchase

    Reviewed Feb. 1, 2019

    My experience was very rewarding and handled by true professionals. I am so excited that I will be debt free in 3.2 years rather than 30 years. My monthly layout of cash for debt is has been reduced tremendously over the next 3.2 years.

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    Verified purchase
    Staff

    Reviewed Feb. 1, 2019

    When I called National Debt Relief, I spoke with Daniel **. He answered any questions I had and helped me to decide what I needed to do to lower my debt and finally be able to breathe again. I would recommend National Debt Relief to anyone I know that is drowning in debt.

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    Verified purchase
    Process

    Reviewed Feb. 1, 2019

    They were very great every step of the process providing me with important details as well as setting up my payment plan based on my budget. Ricardo was great at getting my information, He also was able to set up payments based on my budget that was very important to me.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 1, 2019

    Josh and the welcome call was very accommodating and transparent about how NDR will work and what I need to do in regards to my creditors and the action plan we will take for next 3 years. I appreciate the help and look forward to working with NDR!

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    Verified purchase
    Online & App

    Reviewed Feb. 1, 2019

    I had no idea what to expect when I hit submit on the website and everything has been great - very easy to understand, thorough and thoughtfulness about my situation with was very comforting with a not so wonderful situation.

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    Verified purchase
    Staff

    Reviewed Feb. 1, 2019

    This experience was very comfortable and made me feel like I can trust this company. They provided me with all the information I needed to feel comfortable and trustworthy. They also provided me with all answers to my questions. Thank you.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 1, 2019

    Very good. Great service! Very informative! Super intent on making sure I understood everything. Very knowledgeable! I am very pleased with what I experienced. I am very excited to start the program. They made everything very easy. It was very easy to understand and make an informed decision.

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    Verified purchase

    Reviewed Feb. 1, 2019

    National Debt Relief was such a relief to me. I was drowning in debt and every month trying to pay a little on each one of my creditors with never seeing any daylight with it. It was nice to know that I had an option and that National Debt Relief provided that for me, thank you.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    Our initial contact was with Derek **, who was very courteous and patient. While he explained how the program works, I think we could have gotten a few more details. We were a bit surprised to learn on our Welcome Call that we were going to be dealing with angry creditors. We got the impression NDR would immediately contact them and take this pressure off our shoulders. The Welcome Call clarified the details.

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    National Debt Relief
    Response from National Debt Relief
    Hello Teresa,

    Thank you for the feedback and for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.

    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 1, 2019

    The associate that helped, a person named Sharde was very courteous and explained the program in a way that was easy to understand. I'm really excited to be on my way out of credit card debt, it has been stifling.

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    Verified purchase
    Staff

    Reviewed Feb. 1, 2019

    The people were very informative in all the info I need to make my decision. I want to thank Antino and Steve for the good info they gave me. They were very polite, kind and thoughtful to me and my wife.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 1, 2019

    The customer service was great, they are very promt. Also very informative, they talked me through every situation and step. Answered all my questions. I just started the program so they have been great so far, and hopes it will continue to be great till the end.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 1, 2019

    I had an overall great experience beginning the entire process. One of my biggest concerns was that I wouldn't fully understand key elements of the program. I can honestly say from start to finish I clearly understand all the aspects of this debt relief program... which is something I can accredit to the representatives who helped me. I'd definitely recommend this program to a friend.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    So far with enrolling it has been handled quickly and efficiently. My customer service has been great, he did a great job of answering all my questions. Since I have just enrolled that is all the review I have on this.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 1, 2019

    Krista helped us a lot, very pleasant and willing to explain all the questions we had. Great people, great experience. Looking forward to complete all of this. Will recommend to others and let them know about the program. The welcome call was a good experience for us and got lots of questions answered.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 1, 2019

    Valerie was wonderful and explained everything in great detail. Made sure I understand the processes and was comfortable with everything before getting started. The final enrollment call was also very helpful. Everyone I spoke with was very detailed, went through documents paragraph by paragraph which made the decision to sign up an easy one.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    I had a good experience with NDR. I was in debt and I heard them on the radio. A rep from National Debt Relief called me and I talked to him. He then called me and said that I got approved. He told me not to pay any of the cards anymore. He also told me how much I was gonna pay every other week. As soon as they would settle, they would call me, give me the offer then I would accept it and we go from there. He would always call me for everything which was what I liked about it. The rep gave me a timeline that the debt relief would take 36 months. I'm into it for a year now and they've already settled some debts which increased my credit score big time. The payment plan is good and comparable to what I was paying before the program started but now, it’s actually going to a good cause so that’s a good thing.

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    Staff

    Reviewed Feb. 1, 2019

    They are very helpful and nice people to talk to, they are willing to help you fix your bills in one payment. They organize all your bills into one payment and try to come up with the best payment for you.

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    Verified purchase
    Staff

    Reviewed Feb. 1, 2019

    The representatives at NDR gave me a great experience, they were very patient with my schedule, very concerned about my debt and getting it eliminated and they did not give up on me. I was unsure at first, but I did research and it is a better choice. I will do the same research before getting another credit card. Thank you!!!

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    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    The customer service is excellent. They are very knowledgeable and always answer my questions and return my calls. I'm extremely happy with their service. I would recommend National Debt Relief to anyone seeking financial freedom. I trust and appreciate my agent. He is simply amazing.

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    Verified purchase
    Process

    Reviewed Feb. 1, 2019

    I was well informed of how the process was going to happen. Everything was double check ensuring that all information was correct. Question I had was answered in a timely manner. Contact information was provided if I had any future question.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 1, 2019

    Both representatives my husband and I spoke with today were very cordial and informative. Robin ** and Frank ** were friendly and helpful. They listened to all of our questions and explained the answers in detail. I would definitely recommend this company to anyone with a need for their services.

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    Verified purchase
    Staff

    Reviewed Feb. 1, 2019

    Yes I am very happy, and positive, Mr. Armani ** and Jamy (not sure the spelling) was nice and patience with all the questions I had. Thank you very much. I'M VERY HAPPY, of course I'll be glad to help somebody else that might need your services again. Thank You.

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    Verified purchase
    Staff

    Reviewed Feb. 1, 2019

    Everyone I have spoken to so far has been very helpful. And making sure that I understand. I really hope that this program is legit and that I have not gotten myself into a scam. Being a single mom in this time is very difficult and I really hope this turns out well for me. Thank you for the information.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    My Experience with Maryam and my welcome councilor were really helpful and informational. They were very nice at answering my questions and explaining me any information I did not understand. They also encourage me to call them if in case I have any questions or concerns regarding my account.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 1, 2019

    Explained everything clearly. When we were disconnected, she called me back to complete our call. Very friendly and answered any questions I had. Explained the fees associated with service and when they will be withdrawn from the account. Explained the potential of having to claim income for saving earned. Explained how to address creditors that may call. Very happy with the decision to do this.

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    Verified purchase
    Staff

    Reviewed Feb. 1, 2019

    Working with Andrew ** was a pleasant experience. Andrew was so kind and patient with me. I was so nervous and Andrew put my worries to rest. Andrew assured me that NDR would be there anytime I had questions or concerns.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2019

    Each service representative was courteous, attentive and without judgement. The product delivered is acceptable. When my original representative became unavailable for our scheduled call, a very knowledgeable and genteel substitute did a fine job. I look forward to moving forward with the outlined plan.

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    Verified purchase
    PriceStaff

    Reviewed Feb. 1, 2019

    My ex-wife left me with $75,000 worth of debt and so I was drowning. I'm on Social Security Disability. I have two master’s degrees but I'm diabetic and my complications prohibit me from working. So, I needed help of some type and I heard National Debt Relief's advertisement on the radio. I decided to give them a call. They were nothing but professional and I went with them because of their reputation and the longevity of them being in business.

    The payment plan that they set me up with was very doable. They whittle away the principal of your debt and then, the interest is forgiven by the debtor. I had a $10,000 credit card bill and they whittled it down to $5,000 and the rest was forgiven. Sometimes when I'm not moving as quickly as I think, then I negotiate with them. So far, they were able to settle a lot of debts for me and I have less than a year left in the program. These young kiddies that are getting in debt to the tune of over their eyes and above better start looking at companies like NDR because the debt creeps up on you so quick and then push you in such a bind that leaves you defenseless of what to do.

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    Staff

    Reviewed Jan. 31, 2019

    Jay was kind and patient easy to communicate with. Thank you. Mony was little hard to understand at times but she was patient and didn't mind repeating. Thank you. Thus far I am sure that I will recommend National Debt Relief to my friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    Made call after finding you by doing an internet search. Lawrence answered my call. He was very kind and professional. He did not make me feel like a bad person because we are having financial problems. I really appreciate that!! In speaking with Kaitlyn during the Welcome Call, she also was very kind and professional. She answered my questions according to her expertise. Very much appreciated!

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    StaffTransparency

    Reviewed Jan. 31, 2019

    Everyone was very helpful and explained everything in great detail. It feels good to have a good company taking care of my debt needs. The prospect of being debt free feels great looking forward to working with this company. Again everyone was very helpful.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    I had a very good experience with but my initial contact guy (Michael **) and the woman that I had my welcome call with. They were very informative and made me feel very comfortable with what I was doing.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    Good experience. Very good service and helpful. Give a call at time explain everything to me. They help me on Spanish because my English is not so good. They send everything to my email, answering all my questions. I would recommend National Debt Relief.

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    Verified purchase
    StaffProcess

    Reviewed Jan. 31, 2019

    Everyone was very helpful, helping me understand the program 100%. I would highly recommend. From the beginning to the end, I was very much satisfied with the service, the questions were put very much in my terms. And my questions were answered.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Jan. 31, 2019

    I am amazed at how professional, knowledgeable and easy this process was. I am very satisfied and cannot wait to pay off my debt with National Debt Relief! The phone call and application was very easy to understand and the process was simple.

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    Customer ServiceStaffProcess

    Reviewed Jan. 31, 2019

    Awesome resources and understanding. Speedy responses and resolve to be debt free. Great negotiators. Never hard to reach and quick to act in resolving debt. Excellent customer service. Robert ** was amazing in helping me get started and into the program. The welcome call was quick and painless.

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    StaffProcess

    Reviewed Jan. 31, 2019

    Thanks for your help. The experience was very helpful and everyone I have spoken with has been very helpful. Glad I found this program. I was in need of some help because of lay-off from work and while at work being off because of weather.

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    Verified purchase

    Reviewed Jan. 31, 2019

    You guys were great. Thanks so much. I am so elated about being debt free, I can't say too much more but 3 years will go fast. And a whole new outlook on life. Thank you again I understand how everything.

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 31, 2019

    The individuals who helped me were easy to understand, helpful, knowledgeable,and fast. They gave complete information and explained in detail sufficient for understanding. They reiterated the guidelines and gave positive reinforcement. They responded quickly, sent the emails out timely and answered all my questions. They gave their first and last names where most companies give only their first names. Their tone was not demeaning but encouraging. The program seems to be very structured and very do-able.

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    Staff

    Reviewed Jan. 31, 2019

    This is the first time I have tried to settle my debt. I had no prior knowledge of how It works. My experience was very educational. The staff was patient and kind. When we were going over the client retainer agreement, she talked to fast. I think it would be better if she was to talk a little slower.

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    StaffProcessTransparency

    Reviewed Jan. 31, 2019

    Very courteous & understanding of our hardship, help us walk through the entire process and explained every step until completed. We were pleased with the follow up and time spent making sure all info was correct and current and accurately recorded, so question were duplicated but that was understood.

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    Staff

    Reviewed Jan. 31, 2019

    Very pleasant experience. Charlene ** was very helpful, knowledgeable, and compassionate. She made The whole application process easy and made sure I understood the negotiation process. The young man from the welcome team was also knowledgeable, pleasant and helpful in answering my questions and concerns.

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    Process

    Reviewed Jan. 31, 2019

    I really appreciate the patience and details with every step in the program. I feel I received a complete understanding of the program and was not left in a confused state of mind. I would definitely recommend this service to a friend.

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    StaffTransparency

    Reviewed Jan. 31, 2019

    All Representatives were extremely helpful and friendly. They were very informative and communicated effectively. They answered all of my questions and informed me that if I had further questions I could contact them.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    This was a surprisingly pleasant experience. My rep was very kind and patient with me and very upfront and descriptive of what I could expect from this program. He was never pushy or rude nor did he try to get me to do anything that I didn't want to. He simply listened to me and then used that information to guide me to my best options. I will recommend your company to anyone I know that is ever in my situation and needs help!

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    Customer ServiceProcess

    Reviewed Jan. 31, 2019

    The process was completed professionally and in a timely manner. All questions were answered from the initial signing up all the way through the welcome call after the paperwork was completed. All concerns were covered during setting up the program.

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    Customer ServiceStaffProcess

    Reviewed Jan. 31, 2019

    The customer service was fantastic and friendly. This is an overwhelming process. A life changing one. The people at National Debt Relief made me feel at ease and helped me know I was making the right decision for myself and ultimately for my financial future.

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    National Debt Relief
    Response from National Debt Relief

    Nicholas, thank you for sharing your story with us. We know how intimidating this process can be but we'll be here to help you through it. Please let us know if you have any other concerns we may be able to address.

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    StaffProcess

    Reviewed Jan. 31, 2019

    I was very satisfied with the experience with the program. I was a little worried about doing this because I didn't think I would be accepted. The people I talked to were very nice and help me understand what the program was all about and how it work.

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    Staff

    Reviewed Jan. 31, 2019

    The 2 staff members I spoke with were very professional and courteous. It made the unsettling experience much easier and took a lot of anxiety off my mind. I was forced to retire at 62 due to injury which took 4 years off my expected time to recover from the debts as I am/was an ICU Nurse and made pretty good money. Am grateful that there are companies like NDR to help those like me get back on my feet.

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    StaffProcessTransparency

    Reviewed Jan. 31, 2019

    Everything was an extremely smooth process - all associates were extremely friendly and super helpful! Felt very confident in the services that your company was offering me - I am so happy to have made the choice to go with you! Always a positive experience and they explain everything very clearly and throughout the entire sign up process.

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    National Debt Relief
    Response from National Debt Relief

    Tara, glad to hear the process went so well for you! Thanks for taking the time to let us know.

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    StaffProcess

    Reviewed Jan. 31, 2019

    Erica helped set me up with the program and reviewed all the details with me. Karen did my Welcome Call. Both agents were extremely professional and friendly. They made me feel like I was in great hands, when I was pretty nervous to even begin this process because I didn't know anything about it. I can't thank you enough for your assistance and genuine condolences during this difficult time for me and my family.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    Customer service very knowledgeable and helpful. Reactions to my credit situation was quick. They took time explaining everything to me. Customer service was very patient. Understood my needs and helped me choose the best options me. Looking forward to seeing great results in a matter of days.

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    Transparency

    Reviewed Jan. 31, 2019

    I was given clear and accurate instructions on starting the program. I do appreciate the effort put into making sure all my questions are answered and that I can be secure in the assistance I am receiving in revitalizing my credit.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 31, 2019

    Everyone I dealt with was very patient and helpful. Dean helped me get over the first hurdle and Catalina was very patient and helpful walking me thru everything. Explaining any questions I had and calming my fears. Giving me the numbers and emails for any questions I have.

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    StaffProcessTransparency

    Reviewed Jan. 31, 2019

    I just started with NDR and so far, I have been more than pleased with the experience. Sue was wonderful, so understanding and compassionate. I've already referred a family member because of my positive experience. I'm just starting out with the program but already feel relief. Everything was explained thoroughly each step of the way; I had no questions. Thank you so much!

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    Transparency

    Reviewed Jan. 31, 2019

    Yes I was happy with the service. However, found some of the repetition of documentation explanation rather annoying. The efficiency of completing the agreement and signature thereof was impressive. Thank you for making it easy and I believe it's now up to "the proof is in the pudding".

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    Customer ServicePrice

    Reviewed Jan. 31, 2019

    I got good customer service help and answer about all my answers. I recommend Debt Relief program to all credit card victims to get out from debt and payment towards interest only. Commit with debt relief and start making payment towards your debt.

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    Staff

    Reviewed Jan. 31, 2019

    I just started but everyone been very nice and friendly. Keep up the good work and everything ever seem to understand. I don't have a problem yet but if something come up I'll let you guy hear about it. Thanks for help me through the debt problem.

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    StaffProcessTransparency

    Reviewed Jan. 31, 2019

    I am VERY pleased with the clear explanations & help I've received from Debt Relief. I feel very confident in the program and am excited that I now see hope at the end of it. Also the two people I spoke with were very patient with me, very informative, & very kind. I've gone from feeling very hopeless to very hopeful. Thank you so much!!!

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    StaffProcess

    Reviewed Jan. 31, 2019

    Both representatives that I spoke to were friendly and informative. I did not feel any judgement about my situation, nor was there any pressure for me to enroll. They were very upfront with pros and cons of enrolling the program, making sure that we understood the risks and benefit. I felt supported throughout the application process and confident in my decision.

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    Staff

    Reviewed Jan. 31, 2019

    She did a great job at explaining everything that was going to happen and going to be done. The only problem I had was that I'm hearing impaired and she talked a little too fast and I had to ask a couple of times to repeat herself. Other than that everything else was great.

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    Verified purchase

    Reviewed Jan. 31, 2019

    Attempting to pay all of my debt in the time that was negotiated with NDR. I got myself in such a heavy debt in order to keep things moving like car expenses, medical expenses, caring for a sick parent, and other household expenses that kept piling up.

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    StaffTransparency

    Reviewed Jan. 31, 2019

    Everyone that helped me was very professional and they did an outstanding job. They explain things in details and let me know every situation that could come up. It is to bad that other companies are not like this one, where people are really nice and considerate.

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    National Debt Relief
    Response from National Debt Relief

    David, thank you for the kind words. We always try our best to accommodate everyone as much as possible. Thank you for leaving feedback today and don't hesitate to reach out should you have any questions or concerns.

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    Staff

    Reviewed Jan. 31, 2019

    The person that I spoke with was very efficient, kind, and understanding. I would definitely recommend National Debt Relief to family and friends. I feel that this program will help me in my journey to become debt free. Thank you.

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    Staff

    Reviewed Jan. 31, 2019

    I would recommend your company. Based on experiences thus far. Very patient with me as I found and signed the documents. Also, patient and friendly with my husband, James. Monica made sure we understood to the best of her ability.

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    Customer ServiceTransparency

    Reviewed Jan. 31, 2019

    I don't get enough information from National Debt Relief. They should improve their communication. That's the only problem I have with them. I've been with them for about a year now and the payment plan was based on the monthly debt and not on what I had.

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    StaffProcessTransparency

    Reviewed Jan. 31, 2019

    Both Clinton and Tamika made a complex situation very easy to understand and I welcome the opportunity to accept the challenge. Both Clinton and Tamika deserve recognition and reward for their excellent work. I am impressed with the straightforward and clear the program is in addition to the reviews on positive results. This program will deliver the results that are sure to be a useful part of my financial history.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    Great customer service by both employees. The amount of attention to detail was excellent, making sure the client understand the services they are receiving. They were always ready to answer any questions and provide guidance to the customer. I would highly recommend either one.

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    Verified purchase

    Reviewed Jan. 31, 2019

    Just need to make it through these 43 months and get the job done. I love that I’m getting this opportunity to get my debt solved. This is going to make my life a lot less stressful and I’m glad for this.

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    National Debt Relief
    Response from National Debt Relief

    Gabriel, just take it one day at a time, one month at a time, one deposit at a time. You'll get through it if you commit and keep your goal in sight and in mind. We will do our best to give you all the tools you need to succeed. Thank you for leaving a review today.

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    Customer ServiceTransparency

    Reviewed Jan. 31, 2019

    Explain to me in detail and rules and my responsibility and answer my question. The payments were correct and was advised to contact Liberty if had problem with creditor and to GET them in mail. Thank you for good information today.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    From the outset, the initial call was very informative indeed, and the agent was courteous, professional and very helpful. Further, the subsequent welcome call was equally informative, and the agent too was quick and efficient. Excellent service on both counts!

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    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    Vanessa ** was very helpful and kind over the phone. I had a lot of questions to ask. She was very patient with me. And believe me not all of the questions were smart ones. Thank you for doing what you do. God bless you and the company!

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    Customer ServiceStaff

    Reviewed Jan. 31, 2019

    Everyone has been friendly and very helpful. They were able to answer any questions that I had. They made me feel more at ease. I also liked that they walk you step by step. So far it's been a great experience. Thank you.

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 31, 2019

    They have been really helpful, haven't started my program yet but I hope for great results. They will answer all your questions. If you do not understand, they will take the time to explain. They send emails so you can get accurate information.

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 31, 2019

    The team members were very helpful in answering questions. They clearly communicated the information. I thought they were professional in their presentation of the material. All of the emails came as promised. The process went smoothly and quickly. I would recommend National Debt Relief to help with your debt solutions.

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    StaffProcess

    Reviewed Jan. 31, 2019

    I spoke with three different employees. All three were very helpful and knowledgeable. I would definitely recommend this program to anyone in a debt situation. Very pleased. I am really looking forward to paying my debt off and moving forward with the program.

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    StaffTransparency

    Reviewed Jan. 31, 2019

    Both associates that I worked with were extremely helpful. Before any agreement was made or even considered, I was given a recommendation based on my specific circumstance. They were also happy to discuss other options and explain the pros and cons. Ultimately when a contract was drawn up, we went through it together word-for-word and discussed anything I was confused with. Before signing I was asked many times if I understood and to ask questions at any time.

    After signing up I spoke with another associate who confirmed my information and helped get me started on the online portal. She was very kind and easy to speak with. She too answered any and all questions I had without hesitation and also made sure that I knew exactly what I was enrolled in. So far I am extremely pleased and impressed with National Debt Relief. I look forward to taking care of my debt and working with the NDR team.

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    National Debt Relief
    Response from National Debt Relief

    Zachary, thank you for sharing your experience with us today. We're glad to hear that things went so smoothly for you. We look forward to hearing more from you in the coming months!

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    Staff

    Reviewed Jan. 31, 2019

    Everyone has been extremely helpful and answered all my questions. I look forward to a great business relationship. I am delighted to have chosen National Debt Relief. I did not realize it was so involved, but am grateful and feel I chose the right company.

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    National Debt Relief
    Response from National Debt Relief

    Nancy, we look forward to working with you as well. The process only seems complicated because it's new to you. Once you become more familiar with it, it won't seem so intimidating. Please reach out if you have any questions.

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    StaffProcessTransparency

    Reviewed Jan. 30, 2019

    I was very happy with the service given to me by the help and support I received. They were courteous and explained the program fully, answering all of my questions. I would recommend this program to anyone who is looking for help in getting out of debt.

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    Customer ServiceStaffProcess

    Reviewed Jan. 30, 2019

    NDR was very informative of helping me to understand their services. They provide a great service to help people in a position like I am to alleviate their debt. I was very happy and pleased at how easy the process was and their quick response time.

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    StaffProcess

    Reviewed Jan. 30, 2019

    Everything was fast, efficient and my representative was always available. They were able to help me and walk me through the entire process. They were able to help me on my schedule. Anytime something was going to take more time they let me know and they were spot on.

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    Staff

    Reviewed Jan. 30, 2019

    I want to thank National Debt Relief for the excellent service and assistance that was given to me. I found out about National Debt Relief from the television ad and also received mail. The staffs were kind and helpful in knowing about the information.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 30, 2019

    The initial call and discussion with Michael ** was excellent. Explained everything in detail, answered questions and was a pleasure to deal with. He was very professional. The Welcome call experience was another story. I could not understand the first caller and she was not capable of answering my questions. The second attempt wasn't much better. She speed read through her obviously scripted routine.

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    National Debt Relief
    Response from National Debt Relief
    Hello David,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

    Verified purchase

    Reviewed Jan. 30, 2019

    So happy with the service Anthony ** & Jeannie provided, I look forward to working with National Debt Relief! Thank You for your help today. The ease of completing this process was done mostly on my phone today, with some use of my laptop, also glad I was able to download contract agreements on my phone as well! I was skeptical for a long time to tackle this issue, but after talking with Anthony he gave me hope financial freedom. Again thank you NDR???

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    Staff

    Reviewed Jan. 30, 2019

    Jonathan was very thorough and answered all of my many questions confidently and informatively. I’m hopeful and relieved to come out from under the weight of these debts. Looking forward to getting back on track and being able to save again. Thank you!

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    Customer ServiceStaffProcessTransparency

    Reviewed Jan. 30, 2019

    Very good at giving clear information to their customers. Anthony ** was kind and patient. He provided many information and walked me through the process. I feel very confident with the help of NDR I will be debt free! Customer service was the best and help me with understand the process through the phone.

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    Staff

    Reviewed Jan. 30, 2019

    Both Brian and Keith helped tremendously, and made me feel secure to go through National Debt Relief. They answered all my questions and were very patient with me. This was my first time going through something like this and very happy with the service they both provided.

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    StaffProcess

    Reviewed Jan. 30, 2019

    I am extremely happy with all of the representatives I spoke with at NDR! They were very knowledgeable and compassionate. They ensured that the process went smoothly for me. I was able to have all questions answered, and they allowed me to reiterate what they had advised me with respect to their service.

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    Transparency

    Reviewed Jan. 30, 2019

    Overall I am very happy with the help I received today to help get out of debt. And I will be happy to recommend people to this service in the near future. Everyone was very clear and helpful along with being honest.

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    StaffTransparency

    Reviewed Jan. 30, 2019

    Very professional and informative. Everything was explained clearly. All options were given and explained. Would certainly recommend to anyone needing this type of service. Both agents we spoke with were very prompt in answering any questions and, getting back to us. A top-notch company with the best service.

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    StaffProcess

    Reviewed Jan. 30, 2019

    I was especially impressed with the Certified Debt Specialist that assisted me on completing the application and going through the agreement. She was very well informed on the process and was able to provide me with the information that I needed. Thank you.

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    Staff

    Reviewed Jan. 30, 2019

    To whom it may concern; the 2 company representatives that I spoke with were very knowledgeable about all matters concerning the process of being debt free and helping in the matter of proceeding to achieve that goal. Their names were Bill ** and Karen ** left a very good impression for the company and the service it will perform. Thank you!

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    Customer ServiceStaffTransparency

    Reviewed Jan. 30, 2019

    Assistance in enrollment and follow up with customer service - Both agents helped me greatly! I was worried about the legitimacy and efficacy of the program, but after losing a substantial income and being permanently disabled, this may be my only alternative to become solvent again. The staff was kind, patient, very clear and very intelligent.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2019

    I received a lot of offers to consolidate loans and credit cards, but the only team that I felt truly cared about me and my particular circumstances, was National Debt Relief. My initial call was with Mark and he made me feel like he truly cared about me personally. Highly recommend NDR for anyone looking to find debt relief.

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    National Debt Relief
    Response from National Debt Relief

    Suzanne, thank you for the kind words. We really try to make every one of our clients feel like a part of the family and not just another number. We really appreciate your leaving a review today and we can't wait to work with you to resolve the remainder of your debt.

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    StaffProcessTransparency

    Reviewed Jan. 30, 2019

    I felt that they were extremely empathetic and supportive! They listened and provided all the necessary steps to become successful in this program. They helped talk me through my nervousness and explained in great detail how I could become debt free.

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    StaffProcess

    Reviewed Jan. 30, 2019

    Gilbert ** was knowledgeable and prompt in explaining/initiating my program enrollment. He made me feel very comfortable and less intimidated by the process. He thoroughly went step by step and made it easy for me to understand exactly what the program consisted of.

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    StaffProcessTransparency

    Reviewed Jan. 30, 2019

    Both Roy and Evelyn were very helpful in working through the process. Friendly, considerate, explained everything very well in terms that I could understand. I would refer friends and family if the need were to arise in their future. I thank them for their assistance.

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    Staff

    Reviewed Jan. 30, 2019

    The experience was quick and very easy and I felt like the person actually listened to me and my concerns. It was a relief that I could qualify and not have to worry so much about money. Now I can get on with my life and maybe even save money for my daughter's college.

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    StaffProcess

    Reviewed Jan. 30, 2019

    Everyone involved with the process of helping me become financially free of debt was extremely helpful and knowledgeable on the task at hand. I truly appreciate the help given to me at this time of great sadness in my life.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2019

    I found National Debt Relief by inquiring another company. I filled out the form and online and the response was quick and the representative was friendly and eager to help. Crystal was great helping me get approved. There was a follow up welcome call and he was nice as well making sure you understood all that was going to happen and that they were there for you and to help along the way and they were just a call away. I'm excited to begin my journey to Debt freedom.

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    StaffProcess

    Reviewed Jan. 30, 2019

    I did not have any trouble or any questions about getting started with the National Debt Relief program. They were very helpful and very informative about their services and how they were going to help me get debt free. I will be saving money every month, and when all of this is done, I will finally be out of credit card debt. So far, all of my experiences with this company have been great. I hope I still feel the same way while I am completing the program.

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    Verified purchase

    Reviewed Jan. 30, 2019

    From the beginning, everyone was very friendly and easy to follow. I felt confident with every call that I was making the right decision for both my family and I. I am excited to start this program and become debt free!

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    StaffProcessTransparency

    Reviewed Jan. 30, 2019

    I was very pleased with the professional manner in which I was treated. Analissa and Andrew were respectful and supportive of my financial situation. The program was very clearly explained to me and all of my questions were answered. I would highly recommend the National Debt Relief program.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 30, 2019

    Thank you! My first contact with your company was with a guy named Steven **. Steven with a "v". I listen and talk to people (many) for a living and he was pretty phenomenal. His knowledge was outstanding and extremely informative. What I appreciated most however, was his transparency, honesty and supportive demeanor throughout my entire experience with this process. Those qualities and his ability to communicate and express them openly was what led me to choose your company over others. Very rare. Very cool. The follow up call with your support team was also a delightful experience. I look forward to this adventure with National Debt Relief. Relief. It's such a great phenomenon. And smiling. Both of those were made possible because of your team. Si Belle (so, beautiful). Mortals Unite!

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    National Debt Relief
    Response from National Debt Relief

    Tammera, thank you for taking the time to leave a review today. We're thrilled to hear about your experience and we've made sure to recognize Steven for his efforts. Welcome to the National Debt Relief family and we look forward to hearing more from you.

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    Staff

    Reviewed Jan. 30, 2019

    My experience was great, I was treated with great respect. Harry was very understanding when I told him what I had been going through just losing my mom and my dad been in the hospital for about a month and half just got out and my cousin just lost her mom my aunt and she just works at Walmart. Her car got reposed and house was behind and I paid it for her and it got me behind but I couldn't see her lose everything.

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    Staff

    Reviewed Jan. 30, 2019

    My experience with National Debt Relief was both easy and simple. The people I spoke with were caring and very helpful. I know I can reach out to them with any concerns. I would highly recommend National Debt Relief to anyone struggling with debt. Very happy I reached out.

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    Staff

    Reviewed Jan. 30, 2019

    The lady I talked with on 1/29 was very informs table. Don't remember the lady's name. She was very nice and information positive. She just talks fast. But very knowledgeable. The male we spoke with on 1/28 was very informative and knowledgeable. And knew the information right away when we asked questions.

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    StaffProcessTransparency

    Reviewed Jan. 30, 2019

    I worked with Michelle ** and David ** and both were incredibly kind, knowledgeable, and understanding of what I was going through. The process was quick and easy but still thoroughly explained to me. I have full confidence in the service they provide and am eager for my new life without debt!

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    Staff

    Reviewed Jan. 30, 2019

    Everyone was so nice as to help with my debt problems. Really hope it turns out to be the right thing to do. I have never done a thing such as this but I am looking forward to being out of debt in 33 months.

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    Staff

    Reviewed Jan. 30, 2019

    Extremely knowledgeable and very helpful. Whenever I spoke to someone they knew all the details without hesitation. Also dealt in a very professional manner and made me feel as though I was being helped and not judged which was a blessing in such a hard situation to deal with. Excited to start seeing results.

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    StaffProcess

    Reviewed Jan. 30, 2019

    It was a great experience having able to have somebody help you on the process on consolidating our debt. Ms ** made it easy for me in explaining and walking through the whole process. She was very patient and knowledgeable. Overall the team is very welcoming and helpful. Thank You.

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    StaffProcess

    Reviewed Jan. 30, 2019

    I was nervous to take this step. Atif helped me clearly understand the process and I could tell he had my best interest in mind. I’m happy I made the decision to move forward with this program. I have had one other interaction with customer support and the person was very friendly and made me feel more confident in this service.

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    Customer ServiceStaffProcess

    Reviewed Jan. 30, 2019

    I want to thank you for your sympathy for my situation and patience through this process. Your team is very knowledgeable and truly want to help those who are struggling to get out of crippling debt. Customer service 10/10! Thank you for making the process easy and efficient.

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    StaffProcessTransparency

    Reviewed Jan. 30, 2019

    The people that assisted/helped with the process are very accommodating and cordial. I understood all the pros and cons of the program. All the items were explained clearly and all my concerns were answered. I will definitely recommend it with a friend.

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    StaffTransparency

    Reviewed Jan. 30, 2019

    When dealing with National Debt Relief everyone was friendly and walked me thru every step and made sure my needs were met. I now see an end to my debt and feel some relief from some of the stress that was building up.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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