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National Debt Relief Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews

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    Page 185 Reviews 27375 - 27525
    Verified purchase
    Staff

    Reviewed Feb. 7, 2019

    Service was very pleasant along with the service I received from the specialist. I would recommend you to other people. I will see after this program is complete if I feel the same. I will try to expedite this program with more deposits.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 7, 2019

    Hector was very patient and succinct. (There was another conversation going on nearby and I found this a bit of an interference when trying to hear every word spoken to me). I have tried several times to print the Agreement you requested me to sign, when I try to open it, it will not open or print. Will have to wait till the hard copy arrives.

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    Verified purchase
    Staff

    Reviewed Feb. 7, 2019

    Very helpful with my concerns. They went through all the steps to help me get started. I would recommend to anyone that has debt trouble. They was very compassionate with my situation. I felt relief after I got finished with them. Thanks.

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    Customer ServiceStaff

    Reviewed Feb. 7, 2019

    Everyone I spoke to at National Debt Relief were very professional, nonjudgmental and knowledgeable. I received the emails and attachments of all materials in a very timely fashion. They answered all my questions and provided several ways of contact for further questions.

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    Staff

    Reviewed Feb. 7, 2019

    All of the employees of this company, we talked to, were very professional yet friendly. They answered all of our questions and made signing up easy. We received correspondence quickly. I'm looking forward to watching our debt getting smaller and eventually being debt free.

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    Verified purchase

    Reviewed Feb. 7, 2019

    It feels good to ask for help and not be judged. Every single expectation was completely spelled out. Most of all, knowing that someone has your "six" in this journey is extremely helpful... I look forward to having some stress free sleep-full nights.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 7, 2019

    The experience with my service providers was efficient and very clear. From start to finish service reps were very professional. I have a new appreciation for the service being provided. From the initial call to the welcome call my experience has been great.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 7, 2019

    Everything was simple and fast. The customer service rep. was amazing and very understanding. She called me at work and I've explain to her that I might needed her to wait for me when I was needed in my department and she understood.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 7, 2019

    Everyone was very helpful, everything was explained to me in detail and they made sure I understood how the program works. I am very excited to start this process and get my finances back on track. Very understanding and professional. Huge weight has been lifted from my shoulders. Thank you!!

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    Verified purchase
    Process

    Reviewed Feb. 7, 2019

    This process was so easy and nice and they did a great job reviewing all the information with me to make sure I understand and I will let all my family and friends know great program. All the detail given to me to help me make a decision was easy for me to pick this program. I called a few others like DVI. Not good. No details. They were really about the money for them not me at all. Thank you again.

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    Verified purchase
    Staff

    Reviewed Feb. 7, 2019

    I’ve been struggling for so long with this debt and I am so thankful you guys are here to help. I know once I get over this hump in the road with your help I’ll be able to live a better life and start a family. Thank you is not enough for what you guys do and how nice you all are.

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    Verified purchase
    Transparency

    Reviewed Feb. 7, 2019

    I was very pleased with both the efficiency and speed that everything was handled in a matter of hours. Bill ** was extremely helpful to me and explained everything carefully and clearly. It was a pleasure to work with him. I would highly recommend debt relief to others.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Feb. 7, 2019

    I am currently enrolled in the debt relief program and the welcome call was very explained and understandable. I believe I made a good choice when I made the decision to get help with my debt. When I received the call from a team member I knew it was time to try this service.

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    Verified purchase

    Reviewed Feb. 7, 2019

    I have tried to use a different company in the past and they took forever and was not very effective. National Debt Relief made me feel more comfortable and I am looking forward to seeing how they can help me and finally getting my finances in check.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 7, 2019

    I have been striving to become debt free for years but never seemed to make a difference with my payments. Gary was patient, informative and so kind. This made all the difference in the world and I feel a weight has been lifted. The welcome call was handled professionally and also with patience and kindness. I appreciate everything they have done for me.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 7, 2019

    Very professional in the manner at hand. They worked with me in making sure I understood what the program was/is striving to accomplish. I can say they make you feel good about the decision to get out of debt and to start building a better future, debt free!

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 7, 2019

    The experience with my associate was very professional and clear to how the program works and how their job is to get us out of debt in a quick and easy less stress as possible. She explain what I should do if my credits harass me or pursue with legal action. Very clear and precise.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 7, 2019

    I am very impressed with the professionalism of the NDR program and their associates. Every question was answered no matter how many times I asked the same one. I am very appreciative for everything they have done. They explained everything step by step and were very thorough with everything they did.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 7, 2019

    My rep was super friendly and covered everything that I had questions on. She made me feel very confident with starting my process with NDR. She was not bothered that I needed to go more into detail. She was more than happy to do whatever it took to satisfy me and making sure I was comfortable. I was still nervous going into this program but rest assured I feel confident now.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 7, 2019

    She was knowledgeable and professional and so far we feel confident in our ability to manage our debt. The experience has a lot of avenues to keep up with what you are paying off and the ability to track everything that happens. Best of all if we wanted to end the program early we could with no penalties.

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    Verified purchase
    Customer Service

    Reviewed Feb. 7, 2019

    The best customer service... very patient... step by step paperwork... made simple. Before this it was a never ending battle to see what needed to be paid... just for the month. I was losing so much sleep. I can now sleep at night knowing that the debt is finally taken care of... :) Thank you so much National Debt Relief.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 7, 2019

    NDR was a godsend in relieving our debt. The customer service was really nice and answered all my questions. They were able to get me approved in thirty minutes. Overall a very good company. Thank you National Debt Relief.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 7, 2019

    Deciding to enroll in Debt Consolidation is not an easy decision. Both Angel and the woman I spoke with to begin enrollment, made this process much better. Angel is a remarkable person. No judgment, no lack of honest concern, just the perfect personality I needed with this decision. I am happy I chose to get myself help, since it wasnt working by myself. Great job. I would recommend your service to anyone.

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    Verified purchase
    Staff

    Reviewed Feb. 7, 2019

    Awesome people at National Debt. Come across as very caring and committed to helping. They gave me hope that I can become debt free by giving me a step-by-step process to follow, legal support if I need it and a resource to repair and recover a better credit rating.

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    Verified purchase
    Staff

    Reviewed Feb. 7, 2019

    The people we spoke with were very knowledgeable, spoke clearly, made it easy to understand what they could do for me and what I was getting into. Would refer to anyone looking for debt relief. Thank you again for everything. It was all really helpful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 7, 2019

    Hi, Thank you again for talking with me today. I truly appreciate our conversation and gained valuable insights into content strategy and how to get rid of my debt forever. Your team was extremely helpful. Thanks again, and best regards.

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    Verified purchase
    Staff

    Reviewed Feb. 7, 2019

    Lauren and the other consultant were very helpful and knowledgeable. They answered all of my questions and made me feel confident. I look forward to becoming debt free! I will refer my friends to this program.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Feb. 7, 2019

    So far so good, not as long of a process as I thought it would be and they answer all the questions I needed answered! Waiting to see when my debt starts getting paid was told 4 to 6 months which isn't bad!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 7, 2019

    Your people were so kind and understanding. They made me feel so much better than I did when I first called in. I would recommend you to anyone struggling as I am. Thank you for making me feel I'm not a terrible person for doing this.

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    Verified purchase
    Customer Service

    Reviewed Feb. 7, 2019

    I was up to my eyeballs and drowning in debt after an extended period of unemployment and have just signed up with NDR to settle my high-interest credit card accounts. I did extensive research on debt relief and consolidation and chose NDR as they seemed to be the top-rated company out there to deal with this problem. Daniel ** did a wonderful job and Vanessa in the welcome call was a big help and addressed any questions.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 7, 2019

    My representative was very polite and informative. She spoke to me like she was personally involved in my process. This call gave me more confidence in my choice of having National Debt Relief handle my affairs and feel I have all the information I need to get started on my debt free journey.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 7, 2019

    Greg was awesome in helping me get into the program. He explained everything in detail and very precise in making sure that I understand what I’m signing. Greg always goes back to clarify the section in paragraphs. Great job Greg. The welcome caller Aaron also did a good. They were both awesome in helping me get into the program.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 7, 2019

    Working with National Debt Relief in eliminating my credit card debt has been awesome. They are very knowledgeable on everything that's going on with the whole process and they're always there willing to help, no matter what time I give them a call day or night. They are making the whole process of eliminating this credit card debt a lot easier. It is a lot easier to be able to save more money being a new parent as well. Everything that they have been doing is definitely meeting my standards.

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    Verified purchase
    Customer ServicePriceProcess

    Reviewed Feb. 7, 2019

    I just started with National Debt Relief program. They gave me a better quote, they were quicker to respond and easier to work with. I was comfortable working with them and their process was easy. I talk to them by phone if I had additional concerns. The negotiator was really quick, fast and easy to communicate. Their customer support is fast. They call me whenever I needed to do something which is convenient and good. NDR helped get my credit score back up. I’d tell others that they should sign up with National Debt Relief too.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    Frank was very nice, helpful and answered all my questions. My only suggestion is for him to not read/ talk so fast. It was hard to understand him a few times during our conversation because he was going so fast. Financial/debt information is confusing, if you're not financially minded, so when someone is speaking too fast it makes it that much harder.

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    National Debt Relief
    Response from National Debt Relief

    Sara, thank you for taking the time to raise this concern with us today. Here at National Debt Relief, our goal is to help you get out of debt as quickly as possible, and we're glad to see we've been doing just that. Any time you feel 'rushed,' or like an agent is moving too quickly, you can always slow them down and ask questions to make sure you're both on the same page. Our goal has always been to give our clients relief by helping them get out of debt. We'll continue to work with you to achieve that goal. Please continue to keep us updated on your progress.

    Verified purchase
    StaffProcess

    Reviewed Feb. 6, 2019

    Having much apprehension to begin this process, I found myself in complete amazement at how easy and fair and friendly the National Debt Relief staff have been so far. I look forward to many more great experiences with your company. Thank you!

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 6, 2019

    Howard was courteous and explained the program thoroughly. I was very pleased. My daughter had used the services of National Debt Relief and they were able to significantly reduce her obligations. I followed her recommendation and contacted NDR. I am glad I did! It will be a huge relief when these accounts are paid off!

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    National Debt Relief
    Response from National Debt Relief

    Carol, we're glad that you followed your daughter's recommendation and decided to work with us. We look forward to a fruitful and successful partnership with you. Thank you for leaving feedback today.

    Verified purchase
    StaffProcess

    Reviewed Feb. 6, 2019

    I can say this entire experience of applying was extremely easy. Matthew had me at ease the entire way, as talking to someone about your excessive debt is not easy, not for me anyway. He made me feel secure in the process and I actually felt as if I had someone in my corner to help me get through this process. I would most surely recommend this to my family and friends should they need this service.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 6, 2019

    Thank you NDR (Alana **) for being here to help me. You explained to me how the program works, helping me to be debt free in short period of time. It made my day knowing that my loan was approved. Excellent company.

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    Verified purchase
    Staff

    Reviewed Feb. 6, 2019

    NDR is professional and courteous. Certainly would recommend to anyone that "NEEDS HELP". I am just getting started and after 2 years of struggling to stay afloat because of Divorce and a string of bad luck with vehicle's as well as Grand Jury Duty I see a light. Thank You National Debt Relief!

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    Verified purchase
    Customer Service

    Reviewed Feb. 6, 2019

    Straight forward and honest. Answered all questions, no gimmicks. No sugar coating. Though monotone, provided me the help I needed and looking forward to be financially stable and free. Worried about the credit score but at the same time I'll be alright.

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    Verified purchase
    Staff

    Reviewed Feb. 6, 2019

    My wife and I were so tied up into credit card debt. But in 2 and a half years we will be debt free!! Cierra is our representative and she is GREAT! Our credit card payments were cut in half while they work to close our credit card accounts to free us from debt. It’s awesome.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    I was very impressed with the welcome call today. My representative was very friendly and patient and answered all my questions. I will recommend friends and family to your company and hope our experience so far is as great as it is now. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    I spoke with Naya and Evelyn **. They are both friendly and knowledgeable. I was originally nervous but they both assured me that I will be debt free if I follow all the instructions. Overall, I have a good feeling and understanding of what’s going to happen. They made sure I understood and answer all questions.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 6, 2019

    I am very satisfied and would highly recommend this service. I spoke to two very knowledgeable and patient representatives who walked me through the process and assured my clear understanding and comfort level. I would refer my friends who need this service.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 6, 2019

    They were all very good, accurate in the whole process and very well mannered. Was everything I expected and more. My experience with everyone I dealt with was very pleasing and painless. Would definitely tell anybody that needs them in financial problems. They were very patient and to the point on anything you had questions with and you can also call if you need anything afterwards.

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    Verified purchase
    Staff

    Reviewed Feb. 6, 2019

    Everything was easy and done very quickly!! No real confusion and left me with the confidence that we will get this all taken care of! Mario was very professional and accurate with what he said and very patient in dealing with me not knowing all the answers!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    The experience I had with Marie during the welcome call was extremely professional, concise, and informative. I look forward to this journey together and hopefully this will all be done very soon. Furthermore I would like to compliment Marie on her mastery of the English language. She informed me that she was French and English was not her first language. The members that are part of the National Debt Relief team are extremely kind and understanding professionals. Keep up the wonderful work you folks do.

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    Verified purchase
    Price

    Reviewed Feb. 6, 2019

    I needed to get a better handle of my credit card debt, to prepare for when I can retire. Paying too much interest, that would take me a lot longer to pay off. National Debt Relief will service my accounts, so that I can be debt free in 45 months.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    Service is very helpful, good customer service, they are there when you need them. Shomari is very professional and helpful, he answer questions you ask, he has the answers, very satisfied with the service. I will definitely share this service with friends.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 6, 2019

    Just got enrolled in the program. Customer service is prompt and very professional! They walk you through the process step by step, I’m very satisfied! I would recommend it to anybody wanting to pay off high interest credit cards, looking to get out of debt.

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    Verified purchase
    Staff

    Reviewed Feb. 6, 2019

    Mark was pretty helpful, I hope everything go successful. I'm looking forward to see how NDR work. So I can tell my friends and family. I hope everything's that the salesperson Mark told me true. This is for help me and my family get ahead in life. Thank you.

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    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    The customer service at NDR is impeccable! No matter what the question may be they handled it with my dignity intact. They treated me as a person with caring and compassionate responses. I did not feel like I was a burden to their day, but instead felt like I mattered! Thank you NDR!

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    Customer ServiceTransparency

    Reviewed Feb. 6, 2019

    My experience with my welcome call was very satisfying. Dave explained everything so it would be absolutely clear and detailed for me. I am excited to be a part of the National Debt Relief family and to continue my journey to debt relief.

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    StaffProcessTransparency

    Reviewed Feb. 6, 2019

    They were courteous and respectful regarding my credit problems. I thought it would be difficult and embarrassing. They made it easy by being friendly and understanding. So thankful for them during my difficult time. They explained every process and made sure I understood every step.

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    StaffProcess

    Reviewed Feb. 6, 2019

    They were very helpful in getting my wife and I set up in the program and made us feel safe and secured. Although we had a lot of questions they were answers very calmly and forward. We like the way they handle everything. Thanks.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 6, 2019

    This is my first stepping stone to be a debt free. Customer service and associates are very helpful, they walk me through and explain everything, that I need to do. I can't wait to be a debt free, and live a happy life with more money in the pocket. Definitely I will recommend to all my friends to this company.

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    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    My experience has been positive. The customer service is excellent and orientation process very thorough. A very professional team. Both Adriana and Bianca have made me feel at ease and confident that my choice to work with NDR is a positive one!

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    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    The welcome I had was very well done. Yes, it was scripted but when reading all that legalese I guess it would have to be. The customer rep was able to answer my questions as we went through the document. I was following along online. The gentlemen that signed me up, Daniel, had done an outstanding job of preparing me for the call. We had several calls beforehand and that's where the majority of my questions were answered. All in all, I look forward to getting this program completed, out of debt and rebuild my credit!

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    StaffTransparency

    Reviewed Feb. 6, 2019

    Both representatives I spoke to were Very professional and on point. Very helpful, and clear. I didn't feel pressured nor did felt confused on the decision I had to make. I would definitely recommend National Debt Relief to anyone asking for this type of service.

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    Staff

    Reviewed Feb. 6, 2019

    Very knowledgeable and pleasant staff to work with. Concerned with helping ease money problems of potential clients. Well defined perimeters so no misunderstanding of available help. Looking forward to them helping me become debt free. After doing research into debt relief companies this was the only one that I felt would give me the most benefit in resolving my financial woes. Thank you for the good reputation.

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    Customer Service

    Reviewed Feb. 6, 2019

    Updated on 10/13/2020: The program that National Debt Relief set up was okay. There were some tough moments, but they kept with me through it. If I had questions or concerns, I would just call and I get a different person every time. They took care of my debt. I'm on a payment plan, and it's almost done.

    Original Review: Thank you for being on our side. We look forward to your help. While we have tried on our own to manage the debt, it just has been difficult with the hardships we have faced in the last couple of years.

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    StaffProcess

    Reviewed Feb. 6, 2019

    My experience with National Debt Relief has been nothing but positive. Everyone I have talked to has been very helpful. The process has been a good experience and moved faster than expected. I feel better knowing that I don't have to worry about all of these creditors calling me for collection. I understand the process will be a lengthy process but I appreciate all of you that are helping me get out of debt.

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    Staff

    Reviewed Feb. 6, 2019

    This is a very stressful situation for me and Michelle and Simon put me at ease. They didn't make me feel embarrassed for being in this situation. They thoroughly answered all questions for me. A BIG thank you to both of them!

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    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    Everyone I have spoken to have been thoughtful, nice and professional. If ever, I have to recommend this to a friend or family I will happily give them National Debt Relief phone number. I'm so thankful for the seeing this on tv.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 6, 2019

    So far so good. I first reached out just wanting to get infomation on how to get out of debt, first spoke to Gary and was very helpful took time to explain it all to me, helped me get signed up. Then did phone interview with Nancy just to go over everthing to make sure I understood it all. Both were so helpful and treated me with respect.

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    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    Staff were helpful and polite. Answered my questions to my satisfaction. They made me comfortable and were non-judgemental. They were on time with returning calls. Good start. I look forward to working with them as I settle these financial responsibilities during tough times.

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    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    I enrolled with Paul ** and he was very thorough and I was able to ask questions but then I had to talk to the next person in customer service. I think it was. I don't have any of the papers in front of me so doing is probably not going to make any difference. I have not had a chance to read all my emails but anyway it was a lady that I spoke to and she asked the same questions which Paul said she would do but she spoke very quickly and it seemed to actually take longer and by then my head was swimming.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 6, 2019

    Since the start NDR has been very forthcoming with information in regards to the program. Sheryl has been such a pleasure to work with and has made the process really easy. Any uncertainty I had in regards to the program was alleviated by her professionalism and thoroughness/willingness to really help with my situation. She explained the process step by step and was able to walk me through the whole thing. I hope she gets a reward for her excellent service and down to earth nature that truly made me decide to go through with the program. The welcome team was thorough in delivering the information properly and was prompt to answer any random questions I had. Definitely looking forward to what NDR can bring to my financial status and my road to being debt free.

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    National Debt Relief
    Response from National Debt Relief

    Sean, thank you for telling us about your experience during enrollment. It sounds like our agent did a thorough job of preparing you for success in the program in the upcoming months. Please follow up with Client Success if you have any questions or concerns. We'll also make sure to recognize the agent who helped you.

    Verified purchase
    StaffProcess

    Reviewed Feb. 6, 2019

    I gave my interview experience 5 stars. Nuf said! The people I spoke with were friendly and professional and patient. The whole process took less time than I expected. I am really looking forward to being debt free in a few years.

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    Staff

    Reviewed Feb. 6, 2019

    From start to finish Sagid ** was a pleasure to work with. He not only did a great job in explaining everything, he also was very patient and helpful. He made me feel like my situation was important to him and he was dedicated to helping.

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    Customer ServiceStaffProcess

    Reviewed Feb. 6, 2019

    The people I spoke to are very helpful and I could tell they have experience in guiding people through the program, they answer all the questions I had to my satisfaction and make me feel I'm in good hands to get out of debt in the near future.

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    Customer ServiceStaff

    Reviewed Feb. 6, 2019

    National Debt Relief provided me with the service that could get my bills down to where I could afford to pay my bills off and without damaging my credit for a long period of time. Enrolling with them was really easy. They were able to put all my bills into one, as far as trying to get them all taken care of, pay it down. They got me split up on monthly payments and reached out to collectors on the settlement. At this point, they have satisfied two accounts. NDR said that they could get all my bills settled within six months but it had taken longer. Overall, I would like the timetable to be improved. I called back to see what was the hold up on it and they said that some of them takes longer than the other to settle. They could have updated me more of what they were doing instead of keeping me in the dark on what’s going on. Working with them had impacted my life. I was in a program that started to get my life back on track but it’s just slow.

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    National Debt Relief
    Response from National Debt Relief

    Hello Tommy,

    Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible value. A member of our team will be reaching out shortly to better understand and hopefully resolve your specific concerns.

    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 5, 2019

    We are just starting the process. So far, so good. The sign up has been relatively simple. The gentleman named Keith was very thorough and walked us through the process explaining and answering all of our questions. They were quick and sent all paperwork in a very timely manner.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    I initially spoke with Pablo ** and he helped me set up my account for getting my debt paid off. He answered all of my questions with great detail. The lady (I can't remember her name) I spoke with during my Welcome call was very helpful also.

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    Staff

    Reviewed Feb. 5, 2019

    My experience with National debt relief was positive. I felt really comfortable talking with the people. I feel determined and ready to make my future free of debt and stress. I’m on the road to a better and healthier life.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 5, 2019

    Personally very friendly and very well explained. Each step to follow are very professional people willing to answer and explain step by step how to take the process to work with. You are a good team. Congratulations and thank you very much.

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    ProcessTransparency

    Reviewed Feb. 5, 2019

    Qwan was incredible and walked me through step by step on how to enroll in the program. Explained how the program works start to finish and made me feel comfortable about joining. Looking forward to resolving my debt with you.

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    Customer Service

    Reviewed Feb. 5, 2019

    My experience was GREAT! I made the call not knowing what to expect being nervous if this is the right thing to do and when all is said and done I felt a sense of relief with the decision I've made.

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    National Debt Relief
    Response from National Debt Relief

    Layisha, it's good to hear that you walked away from the process with a sense of relief. We believe you made the right choice in partnering with us to help you. Thank you for taking the time to leave a review today and let us know if you have any further questions or concerns.

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    Customer Service

    Reviewed Feb. 5, 2019

    Went smooth and simple. Always stopped and asked if I understood and if I had questions. Repeated anything I needed to hear again and clarified anything that I didn't understand. Asked if I needed further help setting up my login and told me if I had any other questions just give a call and they would help me.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    Ivory was very patient and answered my questions, she also returned my call in timely manner and was very pleasant to talk with and made me feel comfortable in questions that I had. I am very happy and am ready to get back I track with my life and learn to use my credit wise.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 5, 2019

    Initial interaction with Chantel ** was very reassuring. She was patient and explained everything to me in great detail. She processed my application rapidly and got back to me with the offer within 30 minutes. When I had questions, she walked me through the term of the agreement and helped me with processing them.

    My Welcome Caller, Ronald **, was also as helpful as could be and answered all me questions with ease and helped calm my nervousness with the enrollment.

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    Staff

    Reviewed Feb. 5, 2019

    Happy so far. I had a good talk with your company and will let friend and family knew about your company and they were very understanding with me. I am happy and relieved to have your company help me out of debt.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    Thank you for all of your help! Great customer service, friendly, and knowledgeable! What a relief to know that I can be debt free in a little over 3 years versus what could have been 30+! Both agents that I spoke with made me genuinely feel like they wanted to help me and understood my situation. At no time did I feel pressured and I felt like they were fully interested in helping me instead of selling a product.

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    Process

    Reviewed Feb. 5, 2019

    So far so good. I'm just getting started so I can't really say how this is going to go. Everyone has been very helpful so far in explaining the process and ensuring that I understand all of the steps. I'm willing to do my best though and get my life back.

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    National Debt Relief
    Response from National Debt Relief

    Milla, we understand the process can be intimidating and uncertain at first but it does get better the more familiar you are with the program. We encourage you to follow up with Client Success and ask any questions you may still have. We're more than happy to clarify any questions and clear up any doubts.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    The initial call was very informative and my rep (Kester **) took the time to listen to my situation and answer all of the question I had. Most of all, he seemed like he cared. The follow-on Welcome Call was also very professional.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    Well 1st of all I was nervous when I place the call. When I got Mark he introduce himself and I introduce myself. I told mark that I was nervous, well he assured me that there was nothing to be nervous about. That they were there to Help me and sure enough they did.

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    Staff

    Reviewed Feb. 5, 2019

    Great customer support and kind people, 10/10. Would recommend to a friend. Very happy to be working with National Debt Relief and I look forward to getting my debts taken care of with their help. Made my life so much easier and took a huge weight off my shoulders while I finish school. Thank you!

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    StaffProcess

    Reviewed Feb. 5, 2019

    I had an amazing experience with National Debt Relief... Faith ** is my representative and she is amazing... She was so kind and listened to me and answered all of my questions. I'm so happy she will be with me through this process.

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    Staff

    Reviewed Feb. 5, 2019

    I have just set up my debt management plan and I am beyond happy with the experience so far. My representative (Ruben **) was so understanding and supportive, just talking through my debt problems with him eased some of the anxiety I have been experiencing. He spent a lot of time explaining all my options and it is evident that he really cares about helping his clients. I am excited about regaining control of my financial situation with the help of NDR.

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    Transparency

    Reviewed Feb. 5, 2019

    I was drowning in debt. National Debt Relief helped save me. Joshua ** helped me a great deal. He explained everything in a clear manner so that I understood everything. I understand what the process will be and how everything will affect my credit.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 5, 2019

    My experience with National Debt Relief so far has been good. The customer service Representatives have been very helpful especially Bryton and Steven. I have been stressed with my debts and it is good to know that it's on the road to recovery I am very grateful and hope to rebuild my credit. My welcome call went well. I really appreciated the customer representative she was very courteous and clear and precise.

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    Customer ServiceStaffProcess

    Reviewed Feb. 5, 2019

    Josh and Guadalupe were great from start to finish. Helped me through the process and didn't overwhelm me with information. I called feeling that I was not going to be helped, but they were positive from the start, and made my decision easier.

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    Customer ServiceProcess

    Reviewed Feb. 5, 2019

    I am early in the process but to this point the process has been quick and painless. Calls have been quick and to the point. The Website access was easy to set up and completing all forms and documents was also painless.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    Everyone I spoke with was very helpful and got me set up quickly. I was very pleased with the customer service as I’m ready to eliminate my debt and I feel as though I’m taking the right step to do that.

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    Staff

    Reviewed Feb. 5, 2019

    I worked with Emily to get started and she was absolutely amazing. Super kind and helpful and real. I felt like all my questions were answered well and that she was extremely knowledgeable about everything. Very smooth experience. I was hoping she would continue to be my rep throughout this process! But the guy who helped walk me through the agreement and account setup was also very kind and patient.

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    Staff

    Reviewed Feb. 5, 2019

    Everyone I have interacted with NDR has been super helpful and made sure I understand everything and that is something that I greatly appreciate! I look forward to getting out of debt in a timely manner - It was going to be YEARS before consulting with NDR - now 2.5 years feels real and soon! I cannot wait to deal with this debt! :D Thanks NDR!

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    Verified purchase
    Staff

    Reviewed Feb. 5, 2019

    Great customer support, took a weight off of my shoulders. I can finally sleep again!!! National Debt Relief was easy to work with, they took out all the guesswork out of my financial future. The representatives are very knowledgeable and friendly!! Thank you.

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    Verified purchase

    Reviewed Feb. 5, 2019

    It was somewhat hard to wrap my head around and put my faith in, but there has been enough national and financial news about this for me to jump right in. Thank you for all of your work. Assuming the process works as planned this will be a lifesaver.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    Great response in Answering my questions and helping to understand legal documents. The representative was very easy to understand, explaining things to me that I didn’t understand. Very happy for the help I received. I will recommend your service to others. I'm looking forward to continue my service with you.

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    Staff

    Reviewed Feb. 5, 2019

    It was so easy and no stress at all. Thanks so much. You were great. You have taken such a load off. We can start over now. I would tell others about you. Your people were so helpful on each step of the way. I cannot say thank you enough.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 5, 2019

    This is a challenging situation for anyone to be in, not to mention stressful. The team at National Debt Relief, especially Rex **, was super helpful, nonjudgemental and very thorough in explaining the process to me. Thank you for making the process as painless as possible.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Feb. 5, 2019

    My caller explained everything in detail and answered any questions I had. Also explained the emails that were sent to me, and made sure I had contact information, such as phone number, email, and address. If anyone needed help with credit cards I would recommend Nat'l Debt Relief. This is much better than filing chapter 13 or 7. You get out of debt faster.

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    StaffTransparency

    Reviewed Feb. 5, 2019

    Just spoke to customer service rep Sarah. She is most pleasant and helpful rep. She made a change so easy and explained very well. She a asset to your service center. Please let her supervisor aware so she can receive a accommodation for her work.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    I was going crazy because of my debt. I started looking into different ways to try and get out of debt and I came across National Debt Relief! I from day one I have had every question answered by wonderful staff! They have been so patient working with me and all my questions. Now I know why their reviews are so high!! Thank you for your great company!

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    Customer Service representatives were kind and courteous. They answered all my questions and assured me the company would be with me throughout my debt relief journey. This company is allowing me to clear my debt without a loan which is beneficial to me the client.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 5, 2019

    When I first decided to get help. I was skeptical and reluctant to give my information over to just anyone. I called NDR, and I spoke to a reps who explained in detail the process. I am glad I made the call.

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    Verified purchase
    Staff

    Reviewed Feb. 5, 2019

    When we researched a number of different companies, National Debt Relief seemed to be the best one suited for the job. The enrollment process went fine. Their people were very helpful and we were able to contact them if we needed to right away. If we need to stop or change a payment for any reason, they work with us right away. We have been with National Debt Relief for a couple years now and they've been really good about everything. We still have a couple of years to go but everything is going fine so far.

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    Customer Service

    Reviewed Feb. 5, 2019

    Straightforward, easily understood service with immediate response & follow up. The messaging of process was consistent. Questions were answered thoroughly. The two step process offered opportunities to change implementation time. I really was offered immediate relief from a lot of anxiety.

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    Staff

    Reviewed Feb. 5, 2019

    They are very helpful, They answers all the questions I have. And very pleasant to talk to. They said they will be here if I have more questions. I’m so excited that they are willing to help me. So thankful and so excited that I will be relief from my debts.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    The people on the phone were very helpful and understanding. I had considered enrolling in a debt consolidation program about a year ago but, the customer service rep was so rude that I gave up on it and continued to pay the minimum payments on my cards. I also like the security check points online and on the phone. National Debt Relief is a 5 star company. Thanks for helping.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    This is my attempt to get out of debt, and the customer service team was great. I did not feel ashamed or judged for contacting National Debt Relief to handle the stress of just making only minimum payments. Gary ** and Guadalupe was outstanding! I would highly recommend to anyone wanting to get out of debt.

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    Verified purchase

    Reviewed Feb. 5, 2019

    Wonderful experience and already suggesting your company to family and friends. Worked around my work schedule so I did not have to take time to complete the application. Even signing was simple and easy online.

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    StaffProcess

    Reviewed Feb. 5, 2019

    Great experience. Everyone that I communicate with was very professional. The process was very simple and I looked forward to a brighter future. Thank you for helping me resolve my issues. It is a pleasure working with this company. My case manager and welcome team member made me feel confident in decision to allow this company to work on my behalf.

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    Customer ServiceStaff

    Reviewed Feb. 5, 2019

    I just signed up and the customer service was very informative about the program. Adam was very polite and courteous doing the call. He was very patient also doing the call. He made me feel good about signing up with National Debt.

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    Staff

    Reviewed Feb. 5, 2019

    This company was pleasant, positive and and very professional. They protected my dignity and I felt so relieved after making my decision to utilize their services. A winner! Gary was my advocate and I felt immediately at ease explaining my recent change in circumstances to him. I will save at least 1100 dollars of negative cash flow by using the program. Now I can sleep at night!

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    PriceProcess

    Reviewed Feb. 5, 2019

    I had a lot of debt and a lot of payments that I could not afford. I have been with National Debt Relief for a little over a year now and they have paid off a couple of things although not as low as what I thought they were gonna be paying things off at. They promised 50% or lower, but it wasn’t quite like that and their fees a lot higher than I expected. I am a little concerned about their cost because I did not understand their cost in the beginning. They had to take a percentage out of the whole gross that I owe but not the settlement amount. They have another 20% out of the gross and they say they settle at 50% but not quite that. So, if they are settling at 60% plus 20% of the gross goes to them, I'm paying around 85% or 80% of the whole debt anyway. It is really a slow process. Their fees were pretty darn high to where I'm wondering if I would have been way better off just paying it off myself, by negotiating with the companies myself.

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    National Debt Relief
    Response from National Debt Relief
    Hello Robert,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    I would definitely recommend the people that helped me through this troubling time in my life. I have already felt relief just by talking to someone that understands my situation. If I know anyone that is in this situation I would definitely recommend they call you.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 4, 2019

    I didn't know how I was going to continue to pay my bills after some difficult events in 2018. I was beginning to miss payments on my credit cards and had no idea how I was going to catch up. I saw National Debt Relief advertised on TV and I checked with the BBB to see if they were legit. I decided to call and I can now breathe again. George explained the program and walked me through the information gathering. When he told me how much I could save and become debt free within 48 months, I was overjoyed. Dave called two days later with my welcome call. The process was easy and these two gentlemen were very friendly, helpful and understanding. Best call I ever made. God Bless You all!

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    Staff

    Reviewed Feb. 4, 2019

    The people I spoke with were understanding and informative. I feel confident that I will be on the right path to attain debt relief with NDR. I was given the steps in understandable terms as we went along each document. The representatives were polite, knowledgeable, friendly and non judgemental.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    Everyone was very helpful and answered all my questions. Specially with my schedule it was hard for me to make time to call. But everyone was very respectful. The best part you guys work around my schedule. Thank you for everything.

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    Customer ServiceStaffProcess

    Reviewed Feb. 4, 2019

    National Debt Relief provided a lot of information to me on the initial call. The walk through on the process was thorough and helpful. Pleasant customer service reps. The enrollment was pretty straightforward and a lot of advice was received.

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    StaffProcess

    Reviewed Feb. 4, 2019

    Very helpful, and to the point on what I am to expect on getting my consolidation taken care of. The people I spoke with were very helpful on explaining the structure of the program. I would refer them to others that were in need of a program like this.

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    Customer Service

    Reviewed Feb. 4, 2019

    I like the experience with you guys. It has helped from the beginning since the first day I called. Thank you so much for having lots of patience with your customers. I hope to keep striving for more and great experience.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    Talked to Dean and Adena. Both very personal, professional. Dean was very very patient with my computer issues and took the time to help me. Adena was very personal and a pleasure to talk to her. She too showed compassion and understood what I'm going thru. I'm so glad I called for your service. I commend you and thank you.

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    Customer ServiceProcess

    Reviewed Feb. 4, 2019

    Customer service was not pleasant. Didnt like questions from me when I called the welcome call center. Program is not user friendly. Example is where is my order number. I have had several emails sent to me and a few documents to look at. Where is the order number? Not clear what to do with certain signed documents like the Authorization to speak and negotiate document. What am I suppose to do with this? Mail it? Where? What address? With all of these issues, It's difficult to want to continue with program.

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    National Debt Relief
    Response from National Debt Relief
    Hello Dean,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

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    Customer ServiceTransparency

    Reviewed Feb. 4, 2019

    Explained everything well. Made me fully aware I know all that is going to happen. Also I am able to call if I need any further help. I know that all will not be easy. I plan on finishing the program in 48 months.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    I am happy to say that I am satisfied with the way the welcome call was done because I had fully understood what to do and what to expect. Kudos to him (I forgot his name) but he's good and very polite.

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    Staff

    Reviewed Feb. 4, 2019

    Your representative Diana ** was very helpful and most caring in regard to my situation. She asked a lot of question covering my debt and finances. A very good credit to your company. KUDOS to her. Talked also with Robert ** and he was also helpful. Sounded a bit tired but was on task and we got it done. Great job NDR!!!

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    Staff

    Reviewed Feb. 4, 2019

    Both Aries and Bianca were very friendly and professional. I am an old woman and both of them were very patient and helpful. I would be happy to work with them again. I would definitely recommend NDR to a friend.

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    Customer ServiceStaffProcess

    Reviewed Feb. 4, 2019

    Everyone I spoke with was knowledgeable, helpful and patient. I feel confident I made the right decision to call this company. I feel confident that my debt will be paid off in a reasonable amount of time, and I like the security of an actual legal team behind me during this process.

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    Staff

    Reviewed Feb. 4, 2019

    All was great, pleasant and easy to talk to. Look forward to completing the program. We are hoping to complete the course early and to have better credit scores in the end of this program. Thank you for helping us.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 4, 2019

    Excellent customer service. They gave me many information and options to solve my debt problem. They gave information very clear. I could choose the best option for me. I am very happy with the service. The process was very fast and the tools very easy to use.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 4, 2019

    Everyone I talked to you was very friendly and took the time to explain everything and answer all my questions. It made this experience a lot easier. You guys have a lot of great people working for your company with great customer service skills.

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    StaffProcess

    Reviewed Feb. 4, 2019

    Everyone seems very nice and helpful, they do talk fast but are happy to go back over things. I would suggest taking notes. They obviously have expertise in what they are doing. Seems like a solid program and happy to be getting started.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 4, 2019

    Both representatives of this program were extremely kind, informational and made me feel like they actually cared about helping me succeed in my debt relief program. They provided me quotes and were happy to answer any questions that I had.

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    Staff

    Reviewed Feb. 4, 2019

    It was an okay experience so far. Still very confusing and people I spoke to seemed to read a lot from a script and sounded very monotone. But if it works as they told me I will change my rating. I still have a hard time comprehending I am supposed to default just and take a chance with court proceedings and that type of paperwork scares me.

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    Staff

    Reviewed Feb. 4, 2019

    All my answers were answered professionally and well mannered. I highly recommend your company and your staff as well. I look forward to continue working with you and again thank you so much for helping me out in my time of need. You have greatly taken off such a big weight off my shoulders.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 4, 2019

    Best experience I’ve had over the phone. The specialists were extremely helpful and patient. I would recommend NDR to anyone who needs help with debt. By far one of the best experiences I had with customer service. Anthony ** was one specialist that helped me and he was extremely helpful and explained everything very well. Thank you.

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    Staff

    Reviewed Feb. 4, 2019

    I appreciated all the help and how nice the people were I dealt with. So far I think it helped me with relieving me from my debt. I am now able to afford more groceries and my bills are easier to pay.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    Excellent customer service and experience. Very knowledgeable and patient with us setting up the account. With your help we feel in 3 years everything will be done to our satisfaction and will have good credit reports due to your dedication to solve our money issues and set us on a road to financial freedom.

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    StaffProcess

    Reviewed Feb. 4, 2019

    Everyone that I have spoken with has been very nice. Jose was very helpful in getting me started in the program. It has been easy to enroll and I hope that NDR will continue to help us with our debts.

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    Verified purchase
    Staff

    Reviewed Feb. 4, 2019

    Very nice people to deal with. And very understanding of the situations. Very easy steps to debt relief and I I'm very happy that I found this company to help me on my journey. I would recommend it to anyone that needs help on the matter.

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    Process

    Reviewed Feb. 4, 2019

    Thank you for walking me through everything to enter me into the program. I appreciate your help. I look forward to clearing up my credit and moving on with my life in a positive direction. Thank you again. I know now if I have questions or need help who I can reach out to. Thank you again. This program will help me get back on track and I appreciate the help.

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    StaffProcess

    Reviewed Feb. 4, 2019

    This is the best decision I have made. I would recommend NDR to anyone that needs financial debt. They are very helpful and knowledgeable in what they do. They help guide you through the process and are there for you.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 4, 2019

    The representatives were clear and they were very patient over the phone. I was satisfied with the information they gave me regarding all questions I had concerning my decision to move forward with this debt resolution. It was very good service.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    First class customer service. Everyone did a great job for their respective role. I would recommend National Debt Relief to friends because of their attention to detail, making you feel comfortable and knowing that your current situation won't be forever.

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    StaffProcess

    Reviewed Feb. 4, 2019

    Being in debt has been extremely stressful. I know that it's not a ton of money to some people, but it has been weighing heavily for some time. This process has been easy. All the people I've spoken to have been kind and non-judgmental. I feel some relief, and I really hope this is the right path.

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    StaffTransparency

    Reviewed Feb. 4, 2019

    It’s been a great experience. All the reps have been patient, informative, and highly professional. They clearly explain all details and demonstrate empathy and support. Very satisfied. I would recommend your program to my friends who might find themselves in my same situation.

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    Process

    Reviewed Feb. 4, 2019

    I'm totally satisfied with the way everything has been handled thus far. I would recommend the program. All the questions I asked were addressed completely, putting all our concerns to rest. We are looking forward to completing the program as soon as possible.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

    Media

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