National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Our review standards
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Reviewed Feb. 18, 2019
I am very pleased with the whole process. I was impressed with everyone I worked with. Very professional and made sure I understood everything they presented. I look forward to becoming debt free soon. This seems to be a company that is easy to work with.
Reviewed Feb. 18, 2019
Very Understanding staff. Helped me understand, how the debt relief process works, and all steps involved. They made my decision easy on getting help. Thank you for a true and honest company. Glad I decided to give National Debt Relief a shot, to help change my financial life for the better.
Reviewed Feb. 18, 2019
I had a great experience, both people have helped me in explaining the program. They explained every details and answered my questions. They were very patient with me. Ronald ** & Lauren **. Certified Debt Specialist.
Reviewed Feb. 18, 2019
My welcome team was very informative and helpful with the questions that I asked. I have no intention of cheating such a helpful program as National Debt Relief, and am grieved to know that it can and does happen. I hope that I am able to complete this program, as I understand it is not a mere fantasy and will not happen overnight. I initially questioned the program and its entirety, for I had to be certain it was not a scam.
I still carry uncertainty in knowing I'm being asked (not willed, but asked) to purposely cease paying my creditors, even though I know it is the only way for it to work. I am also wary at the notion of possible legal action, but find some comfort in knowing it has only happened not a handful of times. My welcome team was genuine in offering their time and effort for my sake, so I will make every effort to complete this program. Thank you very much for accepting me.
Reviewed Feb. 18, 2019
Thank you National Debt Relief for taking the time to really understand my situation and not just seeing me as another business transaction. The process was actually comforting because it feels like I have someone on my side. You have changed my life.
Reviewed Feb. 18, 2019
My experience was satisfying. All of the transactions went smoothly. The representatives were knowledgeable and courteous. This will help me sleep better at night, knowing my debt will be handled by a company that has the expertise to do so.
Reviewed Feb. 18, 2019
Everyone that I have spoken to has been very helpful and professional. They have made it a very understandable and smooth process. I have just started with National Debt Relief but my experience so far has been very positive. I already feel relief from the daily pressures even though I have just begun this process.
Reviewed Feb. 18, 2019
Boris did very well staying in touch with me through the process. I am pleased with the service that I received. When I had a question and the answer was not evident to me Boris did well finding the answer and getting back with me in a timely manner.
Reviewed Feb. 18, 2019
I would definitely recommend this company to my friends and family and to anyone with a need for this type of assistance. The people I have spoken to are very nice and understanding and walk you through all the paperwork, so helpful.
Reviewed Feb. 18, 2019
I had a wonderful experience. Very knowledgeable and caring. Also very patient with me. I’ve done this before with another company but this seemed a lot easier. Crystal ** was wonderful. I just spoke to someone about the welcome call but I didn’t get her name.
Reviewed Feb. 18, 2019
When I called National Debt, I was unsure of process or if they would be able to help. Barbie was knowledgeable and pleasant. She was nonjudgmental and kind. She was amazing and I hope she will be recognized with this company. Thank you Barbie.
Reviewed Feb. 18, 2019
Crystal ** was very sensitive & guided me through the process with great patience & knowledge... Laura (Welcoming) was very knowledgeable & spoke clearly... So far I would recommend this program to anyone with the out of hand debt that they have incurred such as mine...
Reviewed Feb. 18, 2019
Billy ** and a girl named Marie helped me. Both really detailed and clear on what I've been offered and what is to come. Billy was great! I am glad I took this decision and had someone like Billy to guide me through it. Will definitely recommend to a friend.
Reviewed Feb. 18, 2019
Very informative. I'm thankful for this program and pray I find financial relief. Customer service explained and ensured I fully understood the program and process and made me feel very comfortable. Thank you for your time and help. I'm excited to pay off my debt soon, be able to save money. I also learned that I will never use credit cards again. This program has taught me to be financially aware.
Reviewed Feb. 18, 2019
This is my first time doing this with a company that helps you pay your debt. I feel a huge relief when they told me that they will help me. They are very friendly and helpful with this process. I wasn’t afraid or uncomfortable talking to them. They guide me through the process and explained all the details. If anyone is looking for a debt relief, I recommend this company. They will help you!
Reviewed Feb. 18, 2019
Easy to set up, the people are easy to talk to. I feel so much better about my situation after just simply talking with them. The program will help me achieve my debt free goals in far less time than I anticipated, with a lower monthly payment than I anticipated!
Reviewed Feb. 18, 2019
Thank you, Kim **, for helping me along the way and answering my questions. Good luck with your recovery! I appreciate all the detail and guidance in walking me through the process. One simple payment will allow me to look forward on being DEBT FREE!
Reviewed Feb. 18, 2019
Everyone has been very helpful and nonjudgmental which was very important to us in this process. Nick was extremely nice and held true to his word when he said he would call. He was a very trustworthy individual which is very important also when dealing with finances. Everything is explained in detail and all of my questions were answered appropriately and they were very informative! We are very thankful for this program.
Reviewed Feb. 18, 2019
Excellent customer service. Very friendly staff. Very attentive to detail and patient. Very informative. Very communicative. I like the fact that this organization makes every attempt to keep you informed and reaches out to me via email or phone whenever they have questions.
Reviewed Feb. 18, 2019
Chuck was very polite & guided & stood w/ me through the whole procedure & explained everything in detail. Though we had problems getting documents signed (due to my phone) he remained patient & was consistent. Tameka did an excellent job of reviewing all things Chuck had told me & explained all things I should do regarding creditors & my responsibilities & all fees & litigations. I thank you for the help of all these people who were very professional. I also spent time w/ Armani trying to get the application through due to the problems w/ my phone issues. Thank you all so much & I believe we are going to have a pleasant working relationship.
Reviewed Feb. 18, 2019
Imani was very friendly, explained everything to me and said when I need anything I can feel free to call anytime and she would answer any questions I had or find the answer for me. I would most diffidently recommend NDR to my friends, family or anyone who needs some help.
Reviewed Feb. 18, 2019
Your services was prompt and diligent. I'm looking forward to working with your services. I will recommend a friend, a co-worker at any given time, I appreciate your services and I look forward to working with you all throughout the duration of me getting set debt free. Again I thank you so much.
Reviewed Feb. 18, 2019
My experience was good. There was a couple of things that were not told to me at first. Like the welcome call that had to be done before my account would be activated or my account would be deactivated. Also that it would take another 20 min on the phone to do this.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.
Reviewed Feb. 18, 2019
We had a tragedy and we racked up all of our credit cards. In the span of a year, we surmounted some debt. We researched National Debt Relief and they were the best as far as how much they would charge per settlement. We signed up with their consolidation program. However, the enrollment process was not that easy. Everything that we had, debt-wise, did not show up on our credit report. We knew there were a few things missing, but they had been sold to other companies. We were still getting phone calls a couple of months into the process with new debtors. So we had to continually add debt to our amount. And so, that brought up our monthly payment. But it wasn't NDR's fault that they didn't have all the information, it was all our fault.
The rep we worked with was wonderful. He made the process easier to get through because of his good personality. He also answered our questions. The original payment plan definitely worked for us. We do struggle to make the new one, after we added on quite a few debtors that were not on our credit report, but it’s our debt. It would be better, though, if they took less percentage of what they’re collecting.
We could probably negotiate with these companies ourselves if we wanted to do that and save ourselves a bunch of money long-term. But NDR has the know-how to do that. Overall, we have been getting very reasonable settlements from the companies that we are in debt with using NDR's program. The service is costly but we get great service. We have researched into other companies since then, and NDR is very reasonable and comparable to the other companies that offer the same debt relief program.
Reviewed Feb. 18, 2019
I had a bunch of bills that came up which caused a tidal wave because other things just collapsed upon other things. There was no way to pay for any of it at that point. I looked around to look at the companies that I was aware of and with that, I chose National Debt Relief. They set me up with a pretty good program and enrolling was very easy. They call me or I call them and we have a conversation. They gave me some numbers and asked me to consolidate some of the information for them. It took three to four hours on the phone.
I like that there was no upfront cost to work with them. They take their fees out of the payments and that was a good thing for me. I also like that they handled all the creditors rather than having me call each individual credit card company. I know from my experience that if I was to call one credit card company and they were to do it, the other credit card company didn't do it in time and then I was screwed.
But I made a mistake. I did not change my phone number to their phone number which made my phone ring off the hook. It was a very bad experience but they addressed the issue. Other than that, everything was good. The staff is very friendly and they answer my questions. Whoever picks up my call has been more than sufficient. They contact me as needed and if something happens, they let me know.
They've given me options but there is no option to have credit cards when doing a program like this. It's an all-or-nothing type of deal but they don't say that and when I asked them, they were skirting around the question. Still, I'm comfortable with the program and I'm able to settle debts from the outstanding after almost a year, but that was to be expected. They have worked with me and it was very easy to work with them.
Reviewed Feb. 17, 2019
They were extremely helpful. They explained everything so I could understand it. They gave me phone numbers to call if I had questions any time. They had a welcome call to go over everything to make sure I understood everything. They made me feel so much less stressed.
Reviewed Feb. 17, 2019
The ease of signing up and the follow up phone call immediately was well received. It's nice to know that someone still cares to help those of us who have hardships and just need the resources of a company like NDR to lift us and get us through. Thank you in advance.
Reviewed Feb. 17, 2019
The enrollment process has been very pleasant. Everyone I have spoken to has been reassuring and helpful. They have clearly communicated that this process will negatively affect my credit. The true evaluation will be at the end of the process. I greatly fear aggressive creditors pursuing legal action. That I would consider the worst case scenario. Hopefully it will not happen, but if it does, I have been assured the legal team for NDR will take care of it. This is a scary process, but the thought of never getting out of this debt and the thousands I am loosing in interest is even scarier.
Reviewed Feb. 17, 2019
I ease right the wonderful experience. I was put at ease right away. All that I talked to never made me feel any less of a human because of owing so much money. Everything was explained to me in great details and when I asked a question, I was treated with respect and didn't feel stupid.
Reviewed Feb. 17, 2019
Steven ** did a great job getting me the help I needed with my credit bills. He explained the process in a way that was easy to understand. Overall the sign up process was painless and has been a stress reliever for me.
Reviewed Feb. 17, 2019
I was very relieved when I was able to receive the help I needed. All of my questions were answered and all of my concerns were addressed in a very direct and calming manner. I appreciated the time that was taken by Parker ** to help explain the program to me. I would definitely recommend this program to anyone that finds themselves in a bind financially.
Reviewed Feb. 17, 2019
I reached out to my dad and he had heard of someone having success through National Debt Relief's program, so I picked them. They made it super easy to sign up. Everyone has been super friendly and not overbearing, which is nice. They pick everything for you and you hardly have to think about it. They have wonderful customer service and the reps are professional and very patient when I have questions. I've been in this process with them for about two or three years now and they've been making great progress. I'm almost done with it. The payment plan is entirely reasonable and I hardly notice the cost because it's that beneficial. I just wish there would be a little more transparency about how much longer things are gonna take, like a visualization of where you are in the process. There is one on the website and it has been really wonderful.
Reviewed Feb. 17, 2019
Signing up with National Debt Relief was very easy and it was a very simple process. There was an interview and then, I had to go online. They gave me a timeframe of roughly a couple of years to get everything settled. I have quite a ways to go but there have been some settlements at this point. The reps knew what they were doing for the most part. I had some questions along the way and they were very helpful. Their customer service was wonderful and they were very empathetic to my situation. They tried to work with me as much as they could within their means but still tried to move things along as best as they could too. I would recommend them to someone else and I just recommended them to my mom. She recommended them to me a while back, but she fell out of the program. She called me and asked if I went through with NDR and I said yes. I also told her that she should try them again so, I think she's gonna sign up.
Reviewed Feb. 16, 2019
I had lost my job and I had debt. I didn’t see any way out of it. My husband suggested I consolidate it and I looked at the AAA scores and the Better Business Bureau. Then I called in to National Debt Relief and interviewed with Arthur. He said it seemed like a hardship to him. Then it was pretty simple to enroll. It took a little while on the phone but they’re always very responsive. If I have any questions, I can just call. They also send me e-mails with regular updates. Plus they've got everything laid down on the front page of the website and on my user profile. It's simple to read and to get a hold of someone.
Once, they were trying to make me pay a little bit extra to cover one of the creditors that had asked for a certain amount. They were wanting $100 or something. But when I couldn’t up my payment every month, they said that if I turn it down, the creditor might settle for more in the future. I hadn't read through all of the fine print but I didn’t realize that something like that would happen. But it’s also kinda my fault. As far as I know, the staff at National Debt Relief is not lying about anything. They’re really friendly and professional, and that’s all I asked for.
I’ve settled six of the 13 accounts at less than what I owed them so that was very helpful. It’s great. As far as I know, there’s not a cost to the program either. But I’m sure National Debt Relief is getting a fee or interest from the monthly fee that I’m paying. Still, it’s a lot less than what I was paying for all credit cards so I’m perfectly happy with it. Working with them has certainly lifted a burden and anytime you lift a burden like that, the quality of life will improve. So I feel better.
Reviewed Feb. 16, 2019
Excellent. What I needed and what I was praying for! Anthony was Great at explaining the process and was very patient with me!! I just wanted out of debt and wanted to just have one payment. I Thank you for Everything! Debt Free forever!
Reviewed Feb. 16, 2019
Excellent help with everything that I asked. I am very satisfied. I am very pleased with everyone that I talked to and am very happy with the results of setting up my account with you. I have been trying to get this set up for quite some time now and I finally got it set up.
Reviewed Feb. 16, 2019
My experience with the National Debt Relief company was handled in a professional and considerate manner. During the entire process of answering questions and filling out forms everything was explained thoroughly and when I had questions they were answered to my satisfaction.
Reviewed Feb. 16, 2019
Everyone I dealt with gave me confidence. While not making me feel anymore guilty or stressed and with a family to take care of it’s all I needed to help me turn this around. Thanks again for helping me see a light at end of the tunnel.
Reviewed Feb. 16, 2019
Richie ** needs more training to learn how to be professional and polite or he will run off customers that's needing help to get rid of their debt. He is very aggressive and demanding when he is talking to you. I was trying to explain my credit to him and he would cut me off when I was talking and basically told me since I was not going to do it his way that this company could no longer help me. It wasn't until when he was about to hang up in my face, I asked to speak to his supervisor and then he put he on hold. Shelly ** listened to me as I explained my credit and why I did not want to add on credit card that was under my name. Shelley helped my husband and I with the remainder of the process and it went smoothly. Nicol ** was also a pleasure to work with to ensure all my information was correct and ensured we understood what we were signing.
Reviewed Feb. 16, 2019
I spoke to Jonathan and he walked me through the program and helped me to make a informed decision. I am very nervous and scared about going forward, but Jonathan took the time to assure me I was making the best decision for me being laying all out in black and white how long it would take me to pay it off otherwise. And told me to stop feeling bad about myself and start fresh with less stress. I spoke to Bianca and she was very nice also. Explained everything to me. I am still very nervous about how this will go when they start to negotiate a settlement. Hope they do not get too nasty. Thank you for your time and patience in explaining and helping me to make a informed decision.
Reviewed Feb. 16, 2019
Professional friendly people, dedicated to help people without hope to find a relief from debt and have a second chance to live a better life. I'm so happy I found you on the internet, and thank you for contacting me soon. I really can't believe I'm going to be debt free soon. Thank you very much.
Reviewed Feb. 16, 2019
Matthew ** enrolled and assisted me in the new account process. He is truly an amazing. Patient and professional individual... I love him and the service he provided me... really the best. He deserves a promotion and raise for the way he handles his customers.
Reviewed Feb. 16, 2019
It was a great experience, answered all my question and understood it. Just can't wait to be debt free. Also would like to thank Paul ** for briefing me with how all this work. Making sure I understand it all. Thank you very much.
Reviewed Feb. 16, 2019
Alyssa & David have made this experience a breeze. Alyssa has answered all and any of my questions that I had leading up to enrolling into this program. She was willing to work with my schedule and has responded in a timely matter to all my questions. David made the last few steps of this process very easy and helpful as well putting all the final touches on getting enrolled.
Reviewed Feb. 16, 2019
Process was incredibly easy and sensitive. Anwar ** was tremendously professional, helpful and knowledgable. Monique did a wonderful job of following up and reviewing everything Anwar had discussed with me to ensure there we no issues or misconceptions. Truly great experience!
Reviewed Feb. 16, 2019
When talking with a counselor, they made me feel welcomed and at peace with what I was going through. They explained every detail and made me feel like I was making the correct decision. So far the process has been smooth and waiting on the outcome. I will follow up once we are done. Wish me luck!
Reviewed Feb. 16, 2019
I was treated with respect and kindness when signing up for this program. Amir was very understanding and patient in answering all my questions, and made me feel comfortable in taking this huge step. I have great hope that this program will help me resolve my huge debt that I have been carrying around for years.
Reviewed Feb. 16, 2019
They are very understanding and give a lot of hope to help resolve your situation. I was afraid to call, but when I did, it was the best decision of my life. I really recommend them to anyone going through a financial hardship and is looking to find a peace of mind to help pay off your debt.
Reviewed Feb. 16, 2019
It was a great and very informational experience. Calvin answered all my questions and was very thorough in helping me understand the process. The welcome call center was great. Very help in my understanding of all the steps and process.
Reviewed Feb. 16, 2019
I was in high debt and I read some reviews that National Debt Relief helped some people. I decided to go with them and the enrollment process was pretty easy. It was done over the phone. I'm paying monthly and they take care of all of the companies. I'm about halfway through the program and it has paid some of the debt off, so it is definitely a good thing. The negotiators were great. They walked me through what has been paid or how much I'm gonna have to pay and how many months and the timeframe that it is gonna take for me to complete the program. I'm on my way to get the whole thing paid off.
Reviewed Feb. 15, 2019
Cathy was very professional, clear on each item, reassuring and I really appreciated her enrolling me. Everything she told me would come to me by e-mail and it came. I was able to sign everything and get things underway. Thank you.
Reviewed Feb. 15, 2019
I'm a new customer with National Debt Relief and so far everyone I have spoken with has been very polite. They have explained everything thoroughly and answered any and all questions I had quickly and politely. So far very professional people.
Reviewed Feb. 15, 2019
NDR is truly helpful. It is very reassuring that NDR is there to help and guide. Big relief that I have enrolled in their program. Now I can have peace of mind. Their staff is very professional. Thank you, NDR!
Reviewed Feb. 15, 2019
Kaya was efficient and effective in our telephone welcome call. She was friendly and answered all of my questions. Both of the National Debt Relief staff I spoke with were clear and professional but at the same time, they were patient and compassionate.
Reviewed Feb. 15, 2019
I was very impressed with Meisha and Monique with their time and effort to help me with my plan. Thank you! I feel like I have a huge weight has been lifted off my shoulders, I hope that this all goes well, I have needed this for a while.
Reviewed Feb. 15, 2019
I can only state that the experience has been very satisfactory. The people I have talked with have been very congenial and seem knowledgeable of what they were doing. Mathew and Joshua were pleasant to talk with and were very helpful.
Reviewed Feb. 15, 2019
They did a great job explaining everything and very patient. Good customer servicing. Would sign up again 10/10. Also, I hope for the best in future agreements. Please keep doing what you are doing! BELIEVE IN YOURSELF! Live it up.
Reviewed Feb. 15, 2019
Professional and easy help. She explained everything and it was easy to follow the description of what I have to do and how it works. I’m looking forward to reducing my creator card debts and being in good standing with my accounts again.
Reviewed Feb. 15, 2019
I am completely impressed with the efficiency of this company. No wonder their ratings are above reproach! I cannot explain the feeling of relief I have after calling NDR. If you are even just considering this option then you most likely need help. I am forever grateful. I should have done this a long time ago.
Reviewed Feb. 15, 2019
Personnel were very friendly, helpful, and took the time to explain everything in great detail. Were patient with my many questions and made me feel confident that I can resolve my debt. They walked me through the agreement paragraph by paragraph and made sure I understood what I would be signing.
Reviewed Feb. 15, 2019
I had a pleasant experience during a process I believed would be painful. All my questions were answered in a clear way that allowed it to be easy for me to understand to make the decision that worked best for me.
Reviewed Feb. 15, 2019
Staff at National Debt Relief were very professional and informative. Every step of the process was explained and restated if I did not understand. From the initial call to the follow-up call all staff helped to relieve the anxiety of trying to get life back on track. I appreciate their ability to handle a overwhelming process in expedient manner.
Reviewed Feb. 15, 2019
Employees were great. Tee and my phone review was orderly and informative. Everything was explained and I had no questions that had not been answered at the end of the call. From the first call to the follow-up call both employees were on the same page and nothing had been missed.
Reviewed Feb. 15, 2019
This is my second experience with National Debt Relief. I successfully graduated the first time, but unfortunately, life happened “again” which caused me to call upon National Debt Relief. I was “paired” with MICHELLE **, certified debt specialist, who was amazing. She was very personable, extremely easy to speak with and she made the enrollment process incredibly easy. She definitely should be commended for the incredible way she works with clients.
Reviewed Feb. 15, 2019
Very helpful people. Very polite as well. Looking forward to seeing what they can do for me and my family. All the people I've spoken to so far have been professional and helpful. Thank you, National Debt Relief for accepting me! Fantastic so far!
Reviewed Feb. 15, 2019
I have been carrying around a lot of anxiety and guilt over my debt. It took me a long time to get up the nerve to call. I was put at ease from the very minute I talked to Ryan ** until the end when I talked to Ed **. These two gentlemen listened to me and were courteous and helpful. Thank you so much for your help.
Reviewed Feb. 15, 2019
Valentine did a magnificent job in explaining ALL the details about the good and the bad that accompanies getting involved this Debt Relief. He definitely deserves 5-stars!! He made me feel very comfortable with an embarrassing situation and showed me that there was a way out of this mess.
Reviewed Feb. 15, 2019
Had a great experience! Whenever I had a question, it was answered in a timely manner and was clear to me. Looking forward to seeing my debt disappear and then rebuilding my credit! Thanks for all your company is doing for me!
Reviewed Feb. 15, 2019
Everyone was helpful and helped with any concerns I had. I appreciate the chance to relief myself of this debt. Especially Olga **, great correspondence via email and by phone. I didn't catch her name, but my welcome call representative was just as great.
Reviewed Feb. 15, 2019
This company has the most understanding and friendly people. I thought I was stuck in an endless battle with revolving cc debt. They helped me find a solution that helped ease my stress tremendously. I would highly recommend them. Thank you for all your help.
Reviewed Feb. 15, 2019
Just started program. I'm satisfied so far. Would recommend to a friend. Was looking for relief from creditors but wanted to be fair with them. It would take years to pay back with only paying the minimum. Will recommend to friends.
Reviewed Feb. 15, 2019
Joshua explained the enrollment process clearly and made sure I understood the pros and cons of entering into the agreement. Any questions I had were answered professionally and I appreciated the transparency in his response. I look forward to working with NDR and I hope to complete the program as soon as possible.
Reviewed Feb. 15, 2019
They were kind and professional during the process, felt as if they really wanted to help. They were timely in when and how they communicated and responded. They worked around my schedule and communicated very professionally. I would recommend them to anyone that is serious about getting control of their debt.
Reviewed Feb. 15, 2019
Very friendly and helpful in helping to understand what debt relief can do for me and how it works. But still a little confused why my scheduled payment didn't apply to my account when scheduled. It's a scary situation for me worrying that things will not work out in my favor. I know if I have any issues or questions that I can count on Debt Relief to answer them for me.
Reviewed Feb. 15, 2019
Christal was very nice and professional. Explained the process to me and received me of guilt feelings. Bianca in welcome call was super nice and made sure I had all the tools I needed to follow my account. Both reps are an asset to the company...
Reviewed Feb. 15, 2019
I realize that it is necessary to review the information, but, the material is very dry in nature. Your representatives did a good job going through the necessary legal reviews in a quick fashion so that I didn't get too bored. They did a good job. If this process go as quickly & easily as it sounds, I will definitely recommend your company to others.
Reviewed Feb. 15, 2019
Very helpful, easy to understand, agent asked very professional. Agent covered all areas of agreement. Wish I had used National Debt Relief sooner. They seem like they are interested in your problem and offer a way to help. Welcome crew was very helpful in explaining the customer service numbers and made me feel easier about the experience.
Reviewed Feb. 15, 2019
When I hung up the phone after talking to Jonathan, I just burst into tears, I felt as if the biggest burden ever had just been lifted. Since the death of my husband, I've been getting more and more behind on my credit card payments but those will soon be a thing of the past. I'm so excited and can't wait to be debt free!
Reviewed Feb. 15, 2019
The gentleman Taj was wonderful in being flexible with my schedule. He explained all of my options in detail. The young lady that helped me after I finished with him was just as excellent. She helped me step by step in finishing the process. She was thorough in re explaining everything for my plan. Thank you for providing such efficient people to guide customers through their financial struggles.
Reviewed Feb. 15, 2019
They did a great job explaining the whole program. I liked Kyle **. He was very helpful and explained the whole program and answered all of my questions. I feel the was a good decision to get on this program.
Reviewed Feb. 15, 2019
As I completed the welcome call I am very pleased with my experience thus far. I have just under 3 years of doing business with this company and I look forward to our future endeavours. I will be recommending friends and family if I ever have the opportunity!
Reviewed Feb. 15, 2019
I just started. Sounds great if true but the second welcome call was completely unnecessary. I spent another 1/2 hr on the phone and it was a repeat of my original call. She read the same things I already signed. It was a complete waste of time.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve.
Reviewed Feb. 15, 2019
The customer service is amazing! They are extremely helpful and understanding. Everything is extremely easy to get set up and they walk you through and explain everything. If you have questions they answer in a way that makes you feel confident that you are making the right decision. I highly recommend them to everyone!
Reviewed Feb. 15, 2019
I had worked so hard on my credit score that I was petrified of not paying my credit card. I called a company and they marketed and advertised heavily. I heard National Debt Relief's number on the radio and I called them. They were easy to get a hold of. I didn't feel like I was going to be out on a whim. Every time I called, I could get straight to a person. I didn't feel like when I dealt with them, I was just gonna get a machine and the runaround. They explained things to me over and over again. They empathized and said that they understood about the debt seasoning.
I refinanced my house and the enrollment process was pretty simple. Everything was done over the phone and with e-signatures. I was very adamant that I wanted to be able to see the document before I signed it. I was a little apprehensive about that because I had never done this before and I am not sure I know anybody that had done it. I really just had no idea what was going on. But National Debt Relief was more than happy to let me take my time and read the document. It was easy. All I had to do was respond to an email. There was a link in the email so it made it really simple.
But National Debt Relief was supposed to refinance my credit card debt into the amount. They weren’t gonna pay out cash but they were gonna pay the debt. At the end of the day, I signed the closing papers and it was not in the contract that they were paying my credit card debt. I could have taken it all back but I needed to get it done. National Debt Relief ended up comping me a $200 check for the inconvenience and they sort of admitted guilt there.
I had a surgery scheduled that was gonna cost me $8,500. I was gonna put that on my credit card. The credit card debt that I had was supposed to be gone because they were supposed to pay that into my house refi. But I ended up with $14,000 worth of credit card debt. When I looked at the numbers, my income and minimums, they really put me between a rock and a hard place when the plan for them to pay the credit card debt didn't go through because that was my entire plan. I was paying $551 funds from a credit card. It wasn’t the minimum but it wasn’t much over the minimum and it was gonna take 18 years to pay on $14,000.
Other than that, working with this company immediately reduced the money going out by $400 a month. It also helped my credit score go back up. When you do this and they educate you, you realize that your credit score’s gonna take a horrible hit. Mine dropped 150 points which was insane. But as they resolved the debt, it started reporting as paying again. Nobody wants their credit score to go down but it goes back up as they arrange payments for you and start making those scheduled payments.
Whenever I got something from a creditor, I can call National Debt Relief. I can scan the document, upload it, email it, and the people always responded. It doesn't seem like they have forgotten me. I like their people's attitude. They didn’t seem like they were in a hurry and they had other things to do. When I was being a little emotional as I was scared, they just answered each question that I had and they sounded like they knew what they were talking about. They also send me an email that says that I have a settlement offer and I can just accept it right there from the email or I can call. I have done both.
Also, being with National Debt Relief reduced the amount of time that I'm gonna be paying on my debt from 18 years at $500 a month to $200 a month for 36 months. That’s insane. I got into this situation myself but I really intended before I had my surgery already scheduled for that other credit card debt to be gone. $8000 is a little better than $14000. When I found out that our initial credit discussion that they'd pay my credit card wasn’t in my mortgage agreement, I cried.
At this point, National Debt Relief had settled 50% of my debt. I had five creditors and four have agreements made. The agreements took place pretty quickly. I believe the reason why the rest of my debt isn’t settled is because I have only paid $200 towards it and they only have so much money to work with. If I had put $13000 in that bank, I think that all of it would be settled right now. When I have enough money, like when one payment is probably paid up, I expect for another one to be made. I just don't think there is enough for them to work with to schedule six payments. Right now, they’re working with four. But they did tell me that my debt would need to season.
The process is very uncomfortable to not pay your bills and let things go in too deep. I was scared. I remember telling their guy that if they didn't follow through, I was screwed because if I took a hit on my credit score, I wouldn't have any negotiating power to come up with any other plan or any other alternative. But I was comfortable with my payment plan. I asked them if I could pay bi-weekly because it’s how I get paid. They said that I can pay however I want to the recommended amount that I needed to and their rep explained about it too. That’s really why I know that the debt settlement isn’t complete right now because of the amount of money. Their rep explained that if I could paid more, even if there were taxes, it would help the negotiation go faster.
National Debt Relief gave me the option to pay and told me what the minimum was. I was also told to pay in the amount of time that I wanted since I asked about the timeline. We kind of went back and forth until we found a number that worked for me and them. The company has greatly impacted my life because $500 a month going out to credit cards was really stressful. It was causing an impact on my mental health. My happiness and my finances are all sort of intertwined. Now, I don’t even think about it much.
Reviewed Feb. 15, 2019
My credit card debt led me to need National Debt Relief's services and they seemed to be the friendliest and easiest to work with. They provided a settlement program for me and their enrollment process was easy. Their negotiator was quick and friendly. He was able to address my questions and concerns well. They worked with me with a payment plan and the cost I paid was good in relation to the quality of service that I got.
Reviewed Feb. 14, 2019
The people over the phone have been very helpful and provided me with all the information that I have needed it. I feel very relieved and thankful. I was approved for this program and I will definitely fulfill my commitment to it and hopefully get cleared of all debt.
Reviewed Feb. 14, 2019
Our representative was very friendly and nice, explained everything very well. He answered all our questions and made us feel this is the right choice for us. The whole process has been easy and went smoothly. We really appreciate the help. Thank you.
Reviewed Feb. 14, 2019
It really helps when you are having trouble to make payments on time, after working and working and been able to move forward in time and money for your family, thank you so much for accepting me in the program. Thank you!!
Reviewed Feb. 14, 2019
My experience with each representative of this program was a very pleasant one, and I thank them for their candidness in their dealings with me, so that I could make an informed decision. Their helpfulness and kind personalities were much appreciated.
Reviewed Feb. 14, 2019
Easy to understand clearly what was being said. I feel confident going forward that I will be successful with this program and am looking forward to put the situation behind me. The lady that helped me spoke fast but was very articulate and made sure I had no questions.
Reviewed Feb. 14, 2019
The information I was given was very informative and the representatives were able to answer any questions I had. Representatives are very knowledgable on the program and made me feel comfortable knowing that I have made that right decision for handling my debt.
Reviewed Feb. 14, 2019
They have wonderful customer service. Micheal was who I talked to and he really helped me out. He also help with determining my monthly payment without any issues. I want to thank him for helping me out so much. Thank you all.
Reviewed Feb. 14, 2019
They made the process very easy to get started and were very detailed in explaining how their program works. They took the time to explain every document before I signed as well as walked me through every step from beginning to end.
Reviewed Feb. 14, 2019
The gentlemen whom I dealt with was patient, thorough, articulate and friendly. As a senior citizen & some technology can be frustrating due to lack of knowledge. But again he was all the above. I would recommend NDR. The program covers all aspects for peace of mind.
Reviewed Feb. 14, 2019
The Specialist are very professional and very detail to explaining all documents in detail. Very patient and friendly to communicate. They always ask if I have questions or concern. They respond my question very detail. Will recommend to other people that I know.
Reviewed Feb. 14, 2019
It took me a while to make this call because I am very credit conscious and knew that if I were to do a program like this it would affect my credit. But Mr. ** was so confident and well spoken. He was patient even when I asked him a thousand questions not once did he seem annoyed. He kept his enthusiasm throughout the whole call. He explained everything well and most importantly eased my fears. I was freaking out about not paying my bills anymore because I am always on time, but he definitely eased my anxiety enough to make the decision to get out of debt. You definitely need more employees like him.
Reviewed Feb. 14, 2019
My experience so far has been great. Very helpful, informative, and friendly. Very thorough in explaining things, and answering questions. I hope this continues throughout my time on the program, and hoping for the best in regards to my credit!
Reviewed Feb. 14, 2019
I am new and I welcome this program to help me with my credit card debts. The people I talked to me on the phone were very informative and answered all my questions. Thank to them I can now be looking ahead.
Reviewed Feb. 14, 2019
Everyone was really nice to talk to. Vennesa. ** was so nice and kind. I would recommend y'all to someone needing help. It was very helpful for I'm so glad I made this choice. The service was really good. And helpful.
Reviewed Feb. 14, 2019
Matthew and Ty were the two reps I talked to! Both of them were so informative and very understanding! Matthew answered whatever questions I had. He was very responsive to my emails and phone calls. I will definitely be recommending NDF to friends, if needed.
Reviewed Feb. 14, 2019
Contacted for help with credit card debt while on disability. All agents were so kind, respectful and explained process thoroughly so it made process go very quickly. I found them by researching debt relief companies on Forbes and the BBB National Debt Relief was ranked the highest overall.
Reviewed Feb. 14, 2019
We have decided to join National Debt Relief to get control of our financial situation and so far the experience has been positive. We are looking forward to being debt free in the next 3 years. Will hard work and being able to have you work with our creditors it is huge stress relief for us.
Reviewed Feb. 14, 2019
Representatives were very helpful and willing to answer questions. I hope that I will be successful in this program. I am looking forward to a new experience that I will be delighted to share with others. So far, the all the reps I interacted with starting from Jennifer, Josh, to Laura were very nice and helpful.
Reviewed Feb. 14, 2019
Everyone I talked to was very friendly, and easy to talk to. They made the process of signing up easy and had straightforward answers to any question I asked them. I look forward to working with them if it continues to go this smoothly.
Reviewed Feb. 14, 2019
I appreciate the professionalism of each person who spoke to me on the phone and went through the program so I could understand what it was all about. The callers were polite and professional. It is with joy that I begin this debt program with your company.
Reviewed Feb. 14, 2019
The customer service was great on the phone. Thank you for your assistance. I look forward to working with you over the next many months. I will contact you should the need arise and will set up the account, as requested.
Reviewed Feb. 14, 2019
So far so good. Seem as if NDR really cares about helping get control of financial situation and getting you out of debt. Representatives are very friendly and makes sure that you understand everything that is going to happen during this time.
Reviewed Feb. 14, 2019
Mr ** was very professional and so helpful. He explained everything very thoroughly. He directed me in the right direction. All the information that he gave was very informative. I’m looking forward to working with National Debt and get in the right direction with my bills and credit.
Reviewed Feb. 14, 2019
I am just glad to get this debt into one payment, the stress of trying to make all these payments was not something I wanted to put up with. I am glad to have dealt with such great customer service agents that helped me every step of the way.
Reviewed Feb. 14, 2019
Monica ** was great and very professional. Orion ** showed us all his experience in the field. Very nice person. Mr **, thank you for your advice, kindness and wisdom. Hope this is the beginning of a great business relationship between me and National Debt.
Reviewed Feb. 14, 2019
The only thing I wish is these company's had better microphones, the operators use make it sound garbled. Other than that my experience was good so far. The counselor or agent I worked with has given me some peace of mind. I hope all I was told comes true for me so I can finally get on my feet and to get some financial relief when all is done in three years. Thanks for the help. God Bless.
Reviewed Feb. 14, 2019
Very knowledgeable and explained all my questions so I could understand the entire process. They went through all of my options and got it to a payment I can afford each month and finally be able to settle my debt.
Reviewed Feb. 14, 2019
I am very happy and feel very confident I am on the road to financial freedom by getting out of debt. Safia was very friendly and helpful and answered any and all questions. I was hesitant to make the step but now feel much better and feel this was the right program for me.
Reviewed Feb. 14, 2019
The representatives are very nice, understanding and compassionate of my situation. They help me understand the terms I am in. They explain every step and process. Thank you. I felt better about the situation knowing that I am not alone.
Reviewed Feb. 14, 2019
I received my information from NDR in the mail. After reviewing it I decided to call. After a lengthy phone conversation with questions and explanations of how the Program works I was told I get a call back if approved. The call came and 18 months later I was debt free. This is an outstanding company and they work very hard with your creditors to negotiate fair settlements in a timely manner. Even when I had a lawsuit filed by a creditor it was given priority and negotiated quickly. I realized it’s all about how much you can commit to your monthly payment to make the whole process move quickly. Even people on a fixed income like myself are able to make adequate monthly payments to get through the process. NDR made me financially free once again and I look to never get in that situation again. Thank you so much!
Reviewed Feb. 14, 2019
All the help and assistance through this process has been incredible. The feeling of having actual help as opposed to 'following orders and demands' is a huge comfort for me. I feel a huge relief now and I do appreciate all the information, guidance and heartwarming consideration and care. Treating me like a person who needs help as opposed to a 'problem' is what I appreciate most. I would highly recommend your services to whomever I know that may need it.
Reviewed Feb. 14, 2019
Lori was great and was very understanding with what you provide and what I need to focus on. She went through all the steps and explained the details of the contract. If it was someone I won't trust I would never sign up.
Reviewed Feb. 14, 2019
I had too many credit cards and I was having trouble paying each one off with just the minimums that they were having and with how much I was making at the time. I got a flyer in the mail about National Debt Relief and I read other people's online comments about how much NDR helped them. The enrollment process was very easy. NDR took the credit cards, but they didn't consolidate it. I'm paying it off where I stopped paying on the credit card and they negotiated with the credit companies to decrease the amount that I pay as long as I've paid off within a certain period of time. They're very responsive and always helpful.
I had four credit cards total and one is completely paid off, while I'm paying off another one right now. So far, NDR has gotten each of the two cards that they've negotiated down to half of what I had been paying. I just wish I could do it quicker, although it depends on how much I can pay at one time. They have a good system nonetheless. The payment plan that they set up for me was very doable. They let me do the amount that I have to pay per month so that it is split into two different payments and they get paid every two weeks. That was a lot easier. National Debt Relief has made life less stressful and I have recommended them.
Reviewed Feb. 14, 2019
I had a financial hardship, and I wasn’t able to pay all my bills. I saw National Debt Relief on a commercial on the TV, and then I just started doing research into companies that can help. They had the best reviews, so I went with them. I was incredibly satisfied. Their reps were incredibly helpful, put me at ease right away and got me pretty much right back on track, which was a huge relief for me. Enrollment was super easy. It was pretty much concluded the day that I decided to join.
The program works by cutting my payments down. They were able to take and cut the amount I needed to pay pretty much in half. It got me to a point where I could actually make up payments on a monthly basis instead of picking and choosing what bills to pay. They called me anytime that they had an update, and if they didn’t, they sent me an email. And every time that I talked to them on the phone, they were incredibly helpful and just positive. I was impressed, too, by the fact that they didn’t judge me because of the position I was in. It was a very empathetic experience. It sucks having to do something like that, and to have somebody be there and to tell you, “This happens. It's okay. We're gonna help you get through it,” that really was what made the difference.
At first, I was not comfy. It's pretty scary when you don’t really know a company, but you're going out on a limb to try and get help. But once I was enrolled, it was easy. They put me at ease with telling me that there were potential risks for legal actions, but that they would help me along the way and that's what my payments were going towards. So after the first couple of months, when stuff was getting resolved right away, I felt very comfortable. Any questions I had, I just called and someone was able to answer them right away. They had like a savings account. I thought maybe my payments had gone up. I called. I was a little worried. And they were just very reassuring like, “Oh, no. That’s just money that you have built up. It's not added to your thing.” They were always just a pleasure to work with.
For the payment plan, they told me like, “Hey, this is what you're paying. This is what you can't pay. Will this work?” And if it didn’t work, and if it was still too high, they were able to bring it down. There were a couple months that were in incredibly tight when we were in the process of moving that money, but they were incredibly understanding, and moved the date, and helped me around. They worked with me. They got me where I needed to be and in a place where I could afford and make payments month by month. There was only one time I had to reach out with a question. Otherwise, they’ve always been very on top of their communication efforts in reaching out either through phone or email. I've been enrolled for about a year now. So, I have little ways to go, but I'm in good standing.
AMANDA: I think it's great.
Reviewed Feb. 14, 2019
I was going through a hardship and was having a financial problem. I'm retired and a military widow and my debts were getting overwhelming but I was trying to make it. National Debt Relief was recommended because I have seen that they're more popular than any other debt relief companies. My enrollment experience with NDR was very good. Their reps and negotiators were very good and helpful too. Their program has freed me up from being stressed about my bills so I'm not stressed like I was. In terms of the cost in relation to the quality of the service, it's A1. I would recommend them highly to anybody. I also recommended them to one of my daughters.
Reviewed Feb. 13, 2019
Thank you. I appreciate that you accept me and part of this program. I'm very happy and can't wait to finish this. I will do my best that I'll do my obligation, pay every month and send whatever paper I have for all creditors. Thank you so much.
Reviewed Feb. 13, 2019
The customer service was amazing and very descriptive and thorough. I really appreciated how they treated me. Geetu was the first one I spoke with and she was just amazing. Everything was explained very clearly and this was the best choice for me.
Reviewed Feb. 13, 2019
They were very helpful and explained everything to me so I could understand the program. I feel like this program will help my credit in the future and I look forward to working with you. I would also recommend this program to my friends and family.
Reviewed Feb. 13, 2019
Both guys were amazing and informative. They took the time to answer all my questions and make sure I fully understand. I feel more confident, Finally seems like there’s a light at the end of a very long dark tunnel!
Reviewed Feb. 13, 2019
Great, very easy to communicate and fast assistance. Very friendly and understanding. I really like the way they explain all of the terms of the program and made me feel comfortable. I would truly recommend their service to friends and anybody that is needing something similar to be debt free.
Reviewed Feb. 13, 2019
Had a great experience with welcome call and Kelly that helped me. Thank you so much. It is so great to have people to help you out in your time of need. I am so grateful. Don't know what else to say, but thanks.
Reviewed Feb. 13, 2019
My experience from speaking with Anthony to speaking with the representative on the welcome call has been very professional, informative and friendly. I am grateful for this service and am relieved to know that I will be debt free in as little as 3 years. Thank you.
Reviewed Feb. 13, 2019
I spoke to Monique yesterday when she called to welcome me into the program for debt relief. She was very helpful in informing me about what would happen and I appreciated her helping me set up my account as I am not always very computer savvy. Thank you again for all your help.
Reviewed Feb. 13, 2019
Once I was able to get in contact with someone it went great. When I originally contacted, it was 2 months before someone got back to me, which is frustrating. Looking forward to seeing results. Also looking forward to how quickly and easily we can alleviate some of my debt.
Reviewed Feb. 13, 2019
From the moment I first called until all of the paperwork was signed, everyone was extremely helpful and made sure I completely understood everything that I was signing up for. I'm hoping for a very positive outcome, and looking forward to being debt free... sooner than later!
Reviewed Feb. 13, 2019
It was a great experience. Staff was very professional and informative. They reassured me that this program will help me become debt free within thirty months. They also provided contact information that will allow me to reach out to the customer service team when I have question or concerns. I am also guaranteed legal representation through the law offices of Robert S. Gitmeid & Assoc., PLLC.
Reviewed Feb. 13, 2019
Very helpful staff and easy to talk to people, great communication over the phone and via email. They helped me through the whole process and answered every question I had and were very responsive and quick to get me approved and enrolled in their program.
Reviewed Feb. 13, 2019
I had very wonderful experience with the staffs. They are cheerful and always ready to help customer and guide you through the application process. All questions were clearly answered. The contacted staff is customer focused. Responses to calls are timely. The website is very simple to navigate. Thanks for your help.
Reviewed Feb. 13, 2019
I had an amazing experience with the gentleman I spoke with. Then I had another awesome experience with the lady I spoke with. They made my husband and I feel so safe and secure. They took a lot of weight off of our shoulders. Just one phone call and they make you feel at ease.
Reviewed Feb. 13, 2019
I just signed up with NDR and the process has been a smooth one thus far. Customer service is on point & all of my many questions & concerns were answered accurately. They made everything very simple & walked me through every step to make sure that I understood everything fully to make sure that it was the proper fit for my situation.
Reviewed Feb. 13, 2019
Theresa answered all my questions with professionalism and made the beginning of this hard long journey a little easier. It made my choice to do this process that much easier. When you can work with a company that works with you - makes a huge difference.
Reviewed Feb. 13, 2019
After the sign up process we feel like a huge weight has been lifted. Ebony ** was an angel and put us very much at ease. She explained the process and what to expect in detail. The Welcome call from Laura ** was just as thorough, concise and reinforced that we made the right decision. We never expected to need a service like NDR, but it happened. Both ladies were professional, courteous and made us comfortable with the process without ever having us feel judged or looked down on. That meant the world to us and we thank them from the bottom of our hearts.
Reviewed Feb. 13, 2019
Since my first call, I was able to see a very transparent company. Chris **, were very clear as he explained to me, how the program works. I am very happy to make the decision to work with National Debt Relief.
Reviewed Feb. 13, 2019
I was treated professionally and courteously. All of my questions were answered. The client representative was very friendly and knowledgeable. This total process while lengthy was handled with great care. At this point in the process I would recommend this company to anyone needing this kind of service.
Reviewed Feb. 13, 2019
From the beginning, everyone was very helpful and had a very good understanding of my situation. The process was very easy and smooth to get through. Communication was excellent and they made everything clear. They walk you through every step and are always willing to provide assistance.
Reviewed Feb. 13, 2019
I am One person who received a letter in the mail about NDR. No one is paying me for my experience with NDR or have any advertising at all with NDR. I am satisfied with NDR so far. I would recommend their services to anyone. Thanks.
Reviewed Feb. 13, 2019
Great experience and well communicated plan. Look forward to improving my financial status. The entire staff was professional and easy to understand and communicate with. While knowing this is a process I look forward to the result. Thank you for the opportunity and the understanding of my situation, also for providing me with a plan of action. I will also recommend this program to other in need of financial freedom.
Reviewed Feb. 13, 2019
Great Customer Service, very helpful and encouraging, I sincerely hope this was the right decision, but for now I have better peace of mind. I was overwhelmed with debt and had to finally do something about it. Thank you for this program.
Reviewed Feb. 13, 2019
The person that conducted my phone call was very nice and knowledgable. She was very concise. I appreciated all the information she gave me and answered my questions. This is kind of a stressful decision to enter into this program because my creditors can be very forceful. She assured me that NDR negotiators and client services is available for me and that really relieved my concerns.
Reviewed Feb. 13, 2019
Truly Feels like they care and will help you with any issue that would arise during the process. Extremely nice and helpful people. Would totally recommend them to anyone in need of financial help cause they make it simple. Thanks.
Reviewed Feb. 13, 2019
More than satisfied, amazing people, excellent help and very professional. They made me feel as a family, very thankful for the good explanation and attention, and especially the help in solving my debts. An excellent work team and I hope that together we can all achieve my goals.
Dayana, thank you for taking the time to leave a review today. Welcome to the National Debt Relief family! Over the next 24-48 months, we'll do everything we can to help you reach your goals. Please let us know if there's anything we can do to help you be more successful.
Reviewed Feb. 13, 2019
The representatives that worked on my case were transparent and provided a thorough explanation of the program. I was pleased with the way the information was presented and how my questions were addressed. I look forward to working with them during this process and reaching my goal of being debt free.
Reviewed Feb. 13, 2019
I feel a sense of relief after setting up my debt program with Eli who is working with me in trying to settle my debt through National Debt Relief and everyone involved. They told me what to expect and explain the steps to take so with this, I have confidence in the program.
Reviewed Feb. 13, 2019
The welcome call was very helpful and informative. He explained clearly all the documents to me. He answered all the questions, and also offer to help open my client portal online if need be. I was satisfied and impress. Thank you for the help.
Reviewed Feb. 13, 2019
Very helpful staff. With a hard situation they made it easy for me step by step. They helped with the process and explain things with any questions I had. They are very good at communication and present themselves as a very hard working team.
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