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National Debt Relief Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews

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    Page 181 Reviews 26775 - 26925
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 27, 2019

    National Debt Relief was very helpful and professional. They make a difficult process seem easy and achievable. The representatives are professional and answer any questions that you may have. I would recommend this company to anyone who needs help with their debt.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 27, 2019

    Starting up was very easy and I retained my dignity. The persons I spoke with on the phone were articulate and enunciated well so there was no problem understanding what they were saying. And they were nice, too. They made the process pleasant.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 27, 2019

    By starting this program, it has taken a lot of pressure off me. I will feel better as I begin to see some progress. Everybody was especially helpful. It was easy to get started and finish. I can now look forward to the future.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 27, 2019

    The representatives explained everything very well. From the first call to the welcome call they made me feel I was making a good choice as to why join the program. It was referred by a friend who loves how much they have helped her out. My first time in this program and I'm confident the experience will be worth it. I'm just excited to know that I will be out of debt soon then 15 yrs as I was only able to make minimum payments.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 27, 2019

    The staff was very friendly and willing to answer all my questions. I really enjoyed speaking with the staff. They seem to know what they were talking about. I am so excited to work with them on getting my debts paid off.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 27, 2019

    Christopher ** was very polite and thorough. He took his time on explaining the program and making sure everything was covered. Christopher's follow up call was reassuring that I was with a reputable Company. The young lady I spoke with to finalize the program was also very thorough. She went through the whole program making sure I was familiar with it. Would recommend to a friend.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 27, 2019

    Very informative and efficient. Went through all the information well. They made everything very clear and I had no questions at the end. I was made to feel very confident that I would be helped through this. I am glad to have contacted National Debt Relief to help with my situation. I am very confident they will have me debt free.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 27, 2019

    A little time consuming but the rep did a great job of explaining the process and every step of how it works. You guys could work on making this step a little shorter, take a good bit of time. Hope to have a good experience.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 27, 2019

    Very professional customer service explained the program completely. They were thorough, precise and courteous as well. They provided easy submission of documents and they walk you through every step of the way. Look forward working with them to resolve my debts.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 27, 2019

    What an amazing individual to talk to. Aurie explained every detail. Give her the reward she deserves for doing her job exceptionally well. We understand the process better due to her being patient, kind, compassionate and understanding. Thank you, Aurie, for taking time to explain everything.

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    National Debt Relief
    Response from National Debt Relief

    Monita, we'll make sure to recognize the agent who helped you during enrollment. We're glad that you had such a positive experience and that you have a better understanding of the program. Please reach out if you have any questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 27, 2019

    Everyone was in top of what they’re doing and extremely patient with me and my horrid schedule. All the phone call and email reminders were a bit annoying but it just shows how much you all wanted to help me. Thank you all very much for all of your help!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 27, 2019

    Friendly customer service, very friendly manner. Providing good service to me with helpful, friendly environment will ensure me leaving me a great impression, excellent service. Would recommend to a friend and will handle any issues I had and with good communication skills.

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    Verified purchase
    Process

    Reviewed Feb. 27, 2019

    Very thorough, very helpfully throughout the process. They did not make us feel bad about entering the program and they reassured throughout. I would recommend them to anyone that needs debt help. Can't wait to become debt free. We should be debt free in less than 48 months. We will finally be able to relax and have money left over each month.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 27, 2019

    The representative and welcome agent were both very helpful with all of my questions and concerns. Both were very pleasant and understanding. I am very happy with enrolling in this program and looking forward to a wonderful outcome and working with you to build a better financial future for myself.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 27, 2019

    My experience with representative Taj ** was amazing... He made sure to explain everything to me, made me feel at ease and comfortable with this decision to better the future of my family. I appreciate his help, time and effort. Looking forward on getting out of debt. Thank you.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Feb. 27, 2019

    My credit card debt was too much and it was overwhelming. I couldn't go with other companies that I researched ‘cause I knew I couldn’t afford the payment. Working with National Debt Relief has been amazing. We’re not even halfway through the program and it’s been a huge relief already. They’re negotiating with the credit card companies about the payoffs, and I can call or email them and they get back to me immediately. The payment plan is very reasonable and I was very impressed.

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    Verified purchase
    Staff

    Reviewed Feb. 27, 2019

    I was going through a divorce a lot of debt got left on me. Also, my income is not as free as my husband's. I found National Debt Relief and their reps helped and guided me through everything that I needed to do. I worked with them for debt consolidation and they provided me a good payment plan. However, I got strapped with even more debt through the divorce, so I had to change my mind and file for bankruptcy instead. Nevertheless, working with NDR was a very good option.

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    Verified purchase
    PriceStaffTransparency

    Reviewed Feb. 27, 2019

    I checked a few companies and National Debt Relief was the best I needed to go with. They took a few of my accounts when I was in hardship and made my life easier. They also explained everything. I was happy with the cost and I have actually raised the amount that I put in. I had perfect service and I would recommend them to anybody.

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    National Debt Relief
    Response from National Debt Relief

    Pamela, this is great to hear. Increasing your draft will help accelerate your progress so you can reach your goals faster. Our agents are always happy to answer your questions and address your concerns. Thank you for leaving a review today.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 26, 2019

    I appreciated the fact that the process was seamless and I wasn't being judged by the decisions I made. The representative was very supportive as well as very thorough in explaining how the program works and how I would be moving forward. I like to know every detail of everything and Josh made sure that I didn't hang up the phone until I was comfortable with the information that I was provided.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 26, 2019

    I was well pleased with the representatives who helped me enroll in your program, they were very kind and considerate and made me feel comfortable with the process. They made sure I understood all the important things affecting this decision. They answered every question that I had, and were very positive and upbeat about the program and my ability to complete it. Thanks to these two wonderful folks.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 26, 2019

    We have so much debt so my husband and at the time, we had our 10-month old kid with with special needs. He had gastro-intestinal problems so we were on special formula with him. He wasn’t gaining weight so, we had a lot of medical bills and we could barely keep a roof over our heads for a while. I sat down and did a bunch of research. I received so many flyers in the mail and we thought that National Debt Relief is a for real company. We gave them a call and we liked what we heard. We realized that it was something that we could afford to do. We took it from there one day at a time and decided we’re not gonna pay our bills anymore while the creditors are calling us.

    The person we dealt with got us going into the program in the beginning. We dealt with her a lot and she was phenomenal. She really made us comfortable with the whole process, let us know that it was okay that we were in debt, that it happens to so many people and that we shouldn’t be ashamed about it. She said, “Don’t worry. If the creditors keep on calling and harassing you. Let them know it is what it is and that you’re not gonna be paying them, and that you’re dealing with us. Any problems, you call us.” I gave her all my information and four months later, they had come to an agreement with one of my credits and it is already completely paid off. At this point, about four of our creditors are paid off completely and we have three years left on the program.

    We’ve noticed that credit cards are the devil and we definitely will not be using them. And even for an emergency, we just have an emergency bank account. No more credit cards for anything. We’ve really learned how to be frugal with our budget and to not buy anything unless it’s completely necessary and to not spend above our means anymore. We have to really nickel-and-dime everything now. We pay $285 every two weeks because my husband gets paid every other week. We don’t even miss the money now because we’re so used to paying our debt at this point because we budgeted around it. It has been a second nature to us. We know that the money is not gonna be there so we’re not looking for it.

    A friend of mine is in a bit of debt herself and I told her that through National Debt Relief, a huge weight got lifted off our shoulders. We didn’t have to worry about a $10,000 credit card bill anymore that we’re using to try to pay off other creditors. And with not having to worry about that giant bill every month, we had money to be able to go and take our kids to the museum and do certain things with the family now. With the little things like that, it’s such a giant relief to us. I would definitely recommend NDR to anyone who’s in debt.

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    Verified purchase

    Reviewed Feb. 26, 2019

    I cannot thank Joseph and Joshua enough for explaining to me all I needed to know up to this point. I know I have much to learn but am so thankful for this service and the help it will provide to myself and my family. I can see financial freedom on the horizon!

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    Verified purchase
    StaffProcess

    Reviewed Feb. 26, 2019

    Feel welcomed. Ready to get finished with my accounts and I feel you can help me with this error I have made. She made me feel that I made a great choice and that I can finish my program with their help.

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    Verified purchase
    Customer Service

    Reviewed Feb. 26, 2019

    Called NDR yesterday and finished the process the very next day! I have 30 months and I will be debt free. When I was young and dumb I didn’t do anything but ruin my credit and not care. But I now see how important it is to me.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 26, 2019

    I had a great experience with how well Barbie ** was so knowledgeable. She was fast and efficient, very kind and caring about my situation. She was able to get this done and felt like she knew her job very well. Liked her personality and was glad after I signed up to take care of my debt. Unlike United Debt, they don't have good customer service, never get back to you and was extremely rude and pushy. I cancelled with them and went with National Debt Relief. So glad I did. I'm confident that everything will go as planned. Thank you Barbie for your excellent customer service skills, your wealth of knowledge in this industry and the ability to get this taken care of so fast!

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    Verified purchase
    StaffProcess

    Reviewed Feb. 26, 2019

    Very knowledgeable, thorough and friendly. They focused on the needs of the client and have my best interests in mind. The program is very durable and I advise everyone to contact NDR for your personal situation for debt issues and a peace of mind.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 26, 2019

    Sharon ** was very professional and informative in all her assistance towards enrolling me into the program and went through the details of the program with me. The welcome call was informative and understood, explained to the best of my understanding.

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    Verified purchase

    Reviewed Feb. 26, 2019

    I just hope this isn't too good to be true! No one has tried to help but National Debt Relief. I feel like someone has given me a second chance and I got my life back. I am new to the program, and I hope this program doesn't fail me. Thank you National Debt Relief! O. **.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    The best service ever, the actual experience well surpass the original recommendation. It was a great relief. Your rep were good. I had a lot of reservation in the beginning but now I am all good to go, I will tell everyone around that this is a true relief.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    Have just signed up for this program with high hopes that the specialists I have dealt with will keep me informed of any and all changes throughout my term in the program. I appreciate Mr. Bill ** was so very helpful in getting me started with the program and my Welcome Call specialist was exceptional as well. Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 26, 2019

    The young lady who helped me was very knowledgeable and very professional. Very great to work with. If I had to call back I would love to speak to her. As she was very polite, kind and very respectful. Keep up the great job...

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    Enrolling was a very positive experience. I talked to a few debt relief specialists and they were willing to work with me to help devise a plan for the sudden financial hardship I find myself in. Things were going fine and then, suddenly, I found myself in the beginnings of financial floundering. Now I have a plan and the program and things are looking up. I have no doubt it will be hard in the beginning but all of the people I spoke to were very positive that things would work out and they even re-ran my numbers and came up with a lower payment for me to make. A good service, I can't wait to see how it pans out.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 26, 2019

    Ángel ** he was very helpful and explained everything to me step-by-step. I am very glad to get out of there with your company. I look forward to finish it and I will recommend you to anybody that will ask for a good company so they can get debt-free. This is the first time in the last time so help me God that I do this. Thank you so much and God bless you all.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    The staff are so professional and courteous. I can’t say anything more than that. They are great. I was already a member of the program, and I just enrolled my mother. We are both extremely please with the work and commitment of your company and staff.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 26, 2019

    Both of the people I spoke to were incredibly helpful. They were clear on what is to be expected, they were patient, and answered any questions I had. I had no issues comprehending what they were saying. I appreciate the help I’m getting from National Debt Relief and am excited to become debt free!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 26, 2019

    Very helpful and informative. All questions responded to and answered. I understand all of the requirements and responsibilities requested of me. I appreciate the ease of enrollment and the empathy of all involved.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 26, 2019

    Everyone who helped me out getting started was very friendly. They explained everything perfectly and answered every question I had thoroughly. I'm excited to get started in my path to a better financial future. I could not thank them enough!

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    Professional, courteous, and very patient. This will GREATLY sum up my experience. In ALL of my conversations, with ALL of the different Representatives, they were professional, courteous, and very patient with me. Thank you for your time in explaining everything to me. I GREATLY APPRECIATE your Service. Thank You.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    As of today I have no complaints and do like the services this far. Everyone I talked to was extremely nice and knowledgeable in my opinion. I haven't been in the program a month yet. But I do feel I made the right choice.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 26, 2019

    The customer service representatives that assisted me with my enrollment answered all of my questions and were very friendly. I was hesitant at first but once I had more Information regarding how National Debt Relief works I was certain this was the right choice to make.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    She help me and made sure all of my information was collect, so that I can avoid any further mistake. She was also very kind and thoughtful of my time and also she took the time that make sure I understood everything. Thank you.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Feb. 26, 2019

    Thus far, every person I have spoken with has been very thorough to explain the program and what I may expect. They have answered all my questions and have acted in a very professional manner. I am quite pleased at this point.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 26, 2019

    Staff were polite, accurate and helpful. Everything and everyone was very informative and explained everything to me. I would share my experience with others and I'm excited to fulfill my debt commitment in the next two years. This has taken some stress off my financial side of life.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 26, 2019

    Both of the people I spoke with went into detail with me about the program and my options. They answered every question I had. They never made me feel less than for utilizing this program. They were very professional. I’m very relieved to be starting this process and getting back to financial freedom.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 26, 2019

    Quick response, courteous representatives and he explained everything step by step. Welcome call, she was very courteous and patient. She went over everything and was able to clarify and answer my questions. I was very cautious about taking this step but they helped me understand all of my options and what the outcome would be with each.

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    Verified purchase

    Reviewed Feb. 26, 2019

    I was able to get to speak to someone live and be able to get suggestions and help with finding the right solution to settle my debt. Can’t wait to get started on paying all my debts back and become financially free.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    I enjoyed on how easy to understand the help I’m getting to get out of debt. They were very friendly and understood my situation and were very professional. I also enjoyed on how easy it is to sign up and very easy to understand every step of the process.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    They were very professional and precise. The startup did take some time but I know exactly what I'm getting into and that's very reassuring. I just started with them so I will update my rating later on.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Feb. 26, 2019

    They were amazing, fast and I would recommend them to anyone that is looking for a fresh start again. I'm looking for a beautiful repair of credit and a better future. My follow up call was quick and simple and everything was explained to me and also provided copies for my record.

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    Verified purchase
    Staff

    Reviewed Feb. 26, 2019

    I have had contact with 2 different representatives of National Debt Relief. Both helped me enormously in a very professional and respectful manner. Using this company is a last resort for me, and one I am disappointed to have to use, however, these individuals made me feel comfortable.

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    Customer ServiceProcessTransparency

    Reviewed Feb. 26, 2019

    The National Debt Relief program helped me pay off some things and it was nice paying off some debt. Any interactions were done privately and they were all pretty decent. They were very thorough on the phone with me. For every option, they explained everything in detail. Enrolling was fairly easy as well.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Feb. 26, 2019

    I called National Debt Relief and they told me they were gonna look into all my debt. They did some type of credit check and right away, they told me that I could go ahead and do the program. It was super easy and they settled about seven credit cards. But I got a call a couple of weeks ago and they wanted me to go with this other lender. He wanted to pay everything off right away and I would still have the same payments that I was doing with National Debt Relief. They called it a graduating program. I went with it. They said that National Debt Relief is gonna talk to the rest of lenders and if they settled, the other lender knows an excess amount of money that they're gonna let me borrow.

    But I'm still paying NDR and they're still the ones taking out the money out of my account. Their customer service is great. If I don't understand something on the phone, they send me an email letting me know what's going on. The communication was super easy. Everything was explained pretty well at the beginning and they sent me all the paperwork. It's also been pretty easy to make the payments and they knew exactly how much I could afford with the job that I have right now.

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    StaffProcess

    Reviewed Feb. 25, 2019

    Ben was very nice, helpful, and professional. Was also knowledgeable and eager to help. I am looking forward to this National Debt Relief process and being debt free. I am happy to be a part of this program. Thank you, Gina **.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    My welcome adviser was extremely polite and was able to answer my questions quickly and if she didn't know the answer she was able to find out in a very timely manner. Bianca was great and I would recommend her to anyone!

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    Verified purchase
    Staff

    Reviewed Feb. 25, 2019

    Both Edward and Almas were very knowledgeable and patient when dealing with my account. I appreciate their professionalism and courtesy and their abilities in explaining everything I needed to know concerning my debt consolidation. I would happily recommend your service to my friends and family.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    I was pleased with the professional attitude of the person assisting me today. She was friendly and helpful. My questions were answered, information was provided and it helped to have a contact number and email address. Thanks for the assistance that was provided.

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    Verified purchase
    Staff

    Reviewed Feb. 25, 2019

    I am very happy my husband and I are able to get on the road to debt relief. Everyone with this company have been extremely nice and helpful. We are so thankful that National Debt Relief has helped us alleviate a big sense of stress relief.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    Good and fast and to the point. Helped me out with things I didn't understand. Great customer service while at it and helping me with the debt that could have drowned me in life. People here are nice and polite as well.

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    Verified purchase

    Reviewed Feb. 25, 2019

    Initially signing up was great! I am just beginning, starting today. I am praying for a perfect results. Thank you. The information that I was privilege to sounds great. I will forward and documents that I may receive in the future that can help with the process. Thanks again.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    Professional, knowledgeable and patient. I felt relaxed during the initial call as well as the Welcome call. I appreciate how I was treated and the encouragement provided. I would recommend this company to anyone who are in need of assistance in getting out of debt.

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    Verified purchase
    Staff

    Reviewed Feb. 25, 2019

    Very courteous, detailed and relevant information and instructions from the staff from both the debt specialist and the welcome staff. I would definitely recommend this company to others who are looking for options other than bankruptcy. I thank them for the assistance they provided us.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 25, 2019

    Monique presented very clear instructions and information and aided me through understanding and signing forms as needed so that I did not feel confused. I appreciate that she also helped me set up my online account. And she was patient and polite with me! Thank you.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Feb. 25, 2019

    Welcome call went well. I had questions and last minute mods and all were handled. Agent was helpful, friendly and accommodating. He made the process easy and quick. Thank you so much for all your help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    Diana ** was excellent with customer service, making me feel comfortable and explaining the program to me. Answered all my questions and made sure I understood before she moved on. Cara? Who did the follow up was also very good.

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    Verified purchase
    StaffProcess

    Reviewed Feb. 25, 2019

    She was very patient with me on explaining how the whole process works. She answered any questions I had and made sure I understood everything. She reassured me they are available to me if I had any more questions down the line, and reassured me that everything would be okay and that they are readily to help if I fell into any other hardships.

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    Staff

    Reviewed Feb. 25, 2019

    I have been with NDR now since December 2018. At the time I was unemployed or our house sale fell through so times were tough. I spent a good bit of time reading reviews, etc... My experience has been completely opposite of those who have written reviews online. We brought about 70k of debt to the table because of losing significant income and being a bit irresponsible. They negotiated the first amount from 30k down to 16k. Add another 6k for their fee and I'm down 6k from where I was. It took another year and the threat of being sued for them to negotiate the second one. This was 24500.00 and the negotiated amount was just over 29k, plus a 2500.00 fee. So now I owe more than when I started on these to loans.

    The next two loans have not even been touched in the 15 months I've been in the program. Now I find out that it will take me 75 months to pay this crap off, which was not a part of the original sign up discussion. That discussion had me debt free 60 months from the month I signed up. My plan is to pull my additional 2 accts. and negotiated them myself. The people have been nice, but that means nothing to me. I was told by 4 different financial people that I should have filed for bankruptcy instead of going with one of these companies. Beware, and if you do go with them, I hope your experience is better than mine has been!

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    National Debt Relief
    Response from National Debt Relief
    Hi Mark,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us.We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    I loved the communication with the two people who answered me by phone, they were very professionals and I felt very safe with them. I felt very trustworthy to expose my economic situation with you. I think they are a good company that help us with our situations.

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 25, 2019

    Walked me through all the details and helped me understand any grey areas. My designated counselor on my case, Sofia, was very helpful and fluent with the information she was providing me. I feel much more comfortable about my debt knowing that I will have it paid off 10 times sooner!

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    Verified purchase

    Reviewed Feb. 25, 2019

    I got the info I needed but I could tell a script was being read and it was being rushed through. I somewhat appreciated it because I was busy but at the same time I feel it's important to set aside time and receive the information thoroughly. My additional questions were answered well though.

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    StaffProcess

    Reviewed Feb. 25, 2019

    Both people I spoke to were very kind and understanding. They answered all my questions and made me feel informed throughout the entire process. It was much easier than I had anticipated. I would recommend them to anyone struggling to get out of debt.

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    Staff

    Reviewed Feb. 25, 2019

    Thank you to all the very helpful people at National Debt Relief! My husband was diagnosed with brain cancer 7 months ago and our life was turned upside down!

    Falling behind on bills and credit card payments. Leaving my job to attend to my husband and him of course not working really put us in a bad position! Feeling things slip beyond our control while dealing with the stress of a cancer diagnosis has been a certain undesirable hell! Thank you to National debt relief! We will be able to manage our debt and get back on top of our credit, all without filing bankruptcy!

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    StaffTransparency

    Reviewed Feb. 25, 2019

    The two reps we talked with were excellent! They answered all of our questions and explained them in detail when asked. They let us know that the questions we were asking were valid ones. Our overall experience was a terrific one! I would highly recommend this company to a friend.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 25, 2019

    Welcome Call - She' s very helpful and accurate in answering all my question. Explained every details of the program and if I have a question she is willing to answer and explained the part that I did not understand. For sure I will recommend to my friends.

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    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    NDR had an unexpectedly quick response time. The person we were working with also made sure to connect via email during longer wait periods. The service has been great. They have taken the time to make sure we understand and answered questions without frustration.

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    Customer ServicePriceStaffProcess

    Reviewed Feb. 25, 2019

    I was with NDR since 2017. Things seemed fine and actually settled an account after about 3 months. After that everything became difficult and things started happening. The second account they agreed to a settlement with seemed good once again. They set up 3 payments (which I asked just to pay them lump sum) and the company took first 2 payments then reversed the 3rd payment. I was able to find out that NDR paid the company late so that voided the agreement. It took me many calls and speaking to the creditor directly to figure that out after making a complaint on Consumer Affairs. I then cancelled my program because NDR couldn't not tell me what happened. I soon was served by my creditor and they were attempting to sue me. I called NDR back and said only way they could help me is if I was re-enrolled in the program. So having no other option I enrolled back in.

    We eventually got a settlement for an additional 2k over the first agreement even though they took half the payments. Again NDR paid the creditor late, but the settlement went through. Part of the settlement agreement was that I would receive a letter from my creditor, I've called 4 times asking for it and still haven't got it. I ended up cancelling my plan today and they wanted more money they said that they fronted me. When I originally left I had a balance of 3k. They took it all and applied it to the account. My finances (payments, fees) has changed from the original areas they were paid and no one seems to be able to tell me why. So I can't say they didn't do the job. It was expensive and helped me get passed 2 of my 3 accounts. Very nice people but don't always get the correct information and or returned calls when requested.

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    Response from National Debt Relief
    Hello Steve,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly.

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    Reviewed Feb. 25, 2019

    My phone call was very detailed. Representative took her time and explained everything. When the call ended, I felt confident. I feel that I made the right decision going with National Debt Relief. I'm ready to do this! Thank you so much.

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    StaffProcess

    Reviewed Feb. 25, 2019

    I was very impressed with everyone's professionalism and knowledge. I feel comfortable knowing that NDR is going to be with me during this process. I feel that a lot of weight has been lifted from my shoulders. Thank you so much for your assistance.

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    Reviewed Feb. 25, 2019

    I thought my contact Ryan ** was extremely helpful and knowledgable. Had an answer for all my questions. As for my councilor/policy review person. She was also very thorough and knowledgable. Both have made this process very pleasant. Thanks.

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    Customer ServiceStaff

    Reviewed Feb. 25, 2019

    I was very surprised at the quick response. I am very happy with the professionalism of everyone I talked to on the phone. If the rest of my experience with NDR is as good as the first couple of days, this will be well worth it.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 25, 2019

    The people I have spoke to were very helpful and explained everything to me very well. They really gave me peace of mind about the whole program. I am happy to be working with such helpful and reassuring people. Excellent customer service.

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    StaffProcessTransparency

    Reviewed Feb. 25, 2019

    Orion and Shadae were both very helpful and polite. They were both very clear about how the program works and set our minds at ease about our finances. We look forward to utilizing this program as a means of starting over and building a new life.

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    Customer ServiceStaffProcess

    Reviewed Feb. 25, 2019

    The personnel was able to answer all questions that was asked by me in a professional way. They was able to ease my mind about entering a debt program and finally going to be able to see the light in a few years. I would definitely tell my family and friends about this program.

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    Customer ServicePrice

    Reviewed Feb. 25, 2019

    My husband and I got into too much payday loans and we were unable to keep up with everything. I looked up at some debt relief companies and National Debt Relief sounded better for me who could help us clear up some of our debts. Enrolling with them was very easy. They gave me all the information that I needed and the payment plan that they set up with was easy and affordable. The ongoing customer support has been great. Every time we have a settlement, they call and ask us to get it approved and then they ask for feedback on how it was responded. So far, they've cleared up 33% of our debt that's enrolled. It has been good working with National Debt Relief.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 25, 2019

    I had a whole gob of debt that I needed to get paid off. I enrolled with National Debt Relief and the process was different. I talked to the rep over the phone half the time, and through emails the other half. Right now, they’re pulling money out of my checking account, saving it and paying off all of my credit cards one at a time. It would have been nice, however, if National Debt Relief would’ve explained things that are in their hidden fine print that they have neglected to tell us. They don't tell you that they claim all this stuff as extra income and they’d have to take it out on your taxes. Even if it’s in their underlying contract, they shouldn’t hide things from people.

    Our rep also didn't tell us how we were gonna have to claim all that stuff on extra income. Now, NDR is costing us a lot of money. Our taxes are totally bombarded this year because we lost out on money and now we have to pay the State of Iowa back between the governmental changes and NDR doing things that caused the extra stuff on taxes. They also send you a 1099 in the mail, and never once was that mentioned to me during the sign-up process.

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    Response from National Debt Relief
    Hello Carol,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

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    Customer ServiceStaff

    Reviewed Feb. 24, 2019

    National Debt Relief has been a way to get back on track and get my payments on schedule. When I was incarcerated for 18 months, all my bills got behind, and I was just overwhelmed. So I called National Debt Relief to try to get myself back to where I was before. NDR contacts the people I owe and they come to an agreement. Then they take the money out of my account every month and pay the people off. I don’t have to worry about making all the individual payments. They took care of it for me. It's one less thing I have to worry about, but I also know that I'm working on my credit at the same time. I can focus on doing other things I need to do. Slowly, my credit score is starting to increase. It's slowly starting progress, and that helps.

    My debt negotiator was a lady. She was friendly and answered all my questions. I was comfortable working with her. She asked me how much I could afford, and then I think that she did the price of work, and I approved the amount. They told me I could call any time if I had any questions or concerns, and I also could log on to the website at any time. NDR sent me emails when some of the companies needed a waiver to speak with them and I just fill it out online. One time, I didn’t have the planner due to Harvey. They mailed it to me, and I filled it out. I got another one and sent it out. It was really easy. Hopefully, I could start putting a little more money to help get it done fast on paying off my debt. I will tell my friends that if they're in debt, they should start with NDR. They could help them get on the right track to getting their credit back to where it needs to be.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 24, 2019

    My experience with representatives from National Debt Relief was great! They explained the process and paperwork associated with resolving my debt issues in terms I understood. They also answered my questions and gave me all the information I needed to make an informed decision about working with National Debt Relief. (I couldn't find my "order number").

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    StaffProcessTransparency

    Reviewed Feb. 24, 2019

    Daniel was my orientation representative, he was extremely thoughtful and explained in detail all of my options. This is something that was hard for me to admit to myself that I had gotten myself in this much debt. Daniel made me feel like I wasn't alone and that they would be able to help me. So I started the process and feel much better about the future of my financial situation already. I was contacted the following day by a team member to make sure I felt comfortable with the process and had all of the details that I needed. I felt very taken care of by NDR. Thank you all for your help.

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    Staff

    Reviewed Feb. 24, 2019

    Our house was built in 1991 and it was starting to go down, and I didn't have the money to have it fixed up. I also got behind on some of my credit cards. I tried four or five companies and I found out that some of them had more against them than it was worth trying to go through them. I had gotten something in the mail from National Debt Relief, and I thought I would give it a try and see. The reps are nice, but they don't keep you informed if something is paid off or not. They just told me to keep putting money in the bank and they would handle the rest of it. Still, it was easy to get enrolled. A lot of creditors haven't been writing me like they were before I got with NDR.

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    Customer ServiceStaff

    Reviewed Feb. 24, 2019

    I'm getting older and I had about four credit cards. I didn’t wanna leave a bunch of debt for my children. So, I thought I would get my credit cards paid off and went with National Debt Relief. I called them and I had to send copies. They asked me a bunch of questions about what I owed, what I was paying, how much I earned, what I have for expenses, and what I make a month.

    Their reps are very polite and NDR is doing a good job for me. They tell me how much they brought an account down and what they're paying on it. They're very forthcoming with their information. If I have concerns, I call them and usually, they have somebody right there working. This one bank was always calling me and I told them who I'm with and gave them a number, but they wouldn’t call it. So, I called NDR and they told me what to do. And then the bank threatened to sue and NDR told me to mail the copy to them if the bank does and they would take care of it. It will be a year that I'm in their program in a couple of months and then I got six more months after that and I'm through with them. They've settled two of my accounts and they called and let me know. Working with them has taken a lot of stress off of life. I save monthly and instead of having to send so much to each credit card, I just send one payment to them and it's done.

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    Customer ServiceStaff

    Reviewed Feb. 24, 2019

    I had a couple of credit cards opened. There were a couple of emergencies I had, so I had to use those cards. I had payments here and there and I just wanted to have a single payment. I researched about National Debt Relief and felt more comfortable with them than the other companies. I signed up with NDR's debt settlement program. They have good customer service. The rep who I worked with was great. She helped me with all the questions or any concerns I had. Also, the payment plan was fantastic. Working with National Debt Relief has helped me a lot. I was able to save more money. Everything has been going great and I would recommend them.

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    Staff

    Reviewed Feb. 23, 2019

    So far so good. Everyone here has been very helpful, Jonathan ** was helpful and very professional. Will update once things get rolling which I hope is very quickly so I can have some relief in our debt without filing for bankruptcy. Again will update everyone once I see results but so far so GOOD.

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    StaffProcessTransparency

    Reviewed Feb. 23, 2019

    The employees of National Debt Relief has been very helpful and explain in detail how the program works. Clarity to was given to all my question as they were answered. I look forward to having a great experience with this company as I set forward to rebuild my credit.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 23, 2019

    The person that called me to go over my papers was very nice and did not rush through her explanation. Answered all my questions. All your representatives were very helpful. I would highly recommend your company to my friends and family.

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    Customer ServiceStaff

    Reviewed Feb. 23, 2019

    I am very pleased that I contacted this agency for debt relief. From the very first call I made the gentleman Ben made me feel that comfortable and made me feel like someone cared about my financial situation and did not feel like I was being judged. I was very relieved after I talked to Ben and for once felt stress-free as if my financial situation was settled even though I still had other steps to complete. That first call really was important to me. Ben helped me and was caring. I will certainly refer family members and friends to this program.

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    StaffProcess

    Reviewed Feb. 23, 2019

    Everyone was very helpful in explaining the process of how to get out of debt. It's going to be a journey but I feel supported along the way. I spoke with two different people who both seemed very competent. Should be a pleasant experience.

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    Reviewed Feb. 23, 2019

    Smooth. An emotional relief to a huge stressor in my life. I am so happy that I chose NDR. Thank you for all of your help. I look forward to being debt free. I would definitely recommend NDR to a friend.

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    Customer ServiceStaff

    Reviewed Feb. 23, 2019

    Very thorough in explaining everything, very helpful. The on-line process for approval paperwork was very easy. The gentleman on the telephone was very efficient and helpful. We look forward to completing the entire process and having Zero credit card debt.

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    Staff

    Reviewed Feb. 23, 2019

    Our overall experience has been excellent. Mr. Joe ** is very friendly and knowledgeable. We felt comfortable dealing with National Debt Relief due to their reviews and being #1 in their field. Mr. ** is an excellent representative of National Debt Relief and he really knows "his stuff". He was pleasant to deal with and answers all questions so you are able to understand the answers. We look forward to all good things to come from National Debt Relief and so very thankful to have found them. A special thanks to Joe **.

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    Reviewed Feb. 23, 2019

    It was great talking to the guys and hope that everything work out and I give them a five stars. Thank you all very much for helping me and thanks so much again. I would gladly recommend National Debt to a friend.

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    Staff

    Reviewed Feb. 23, 2019

    We've had a great experience with Steven and NDR so far. I found the reps to be very well informed and friendly. They were very factual and too sales oriented. This helped me make my decision to go with NDR.

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    Staff

    Reviewed Feb. 23, 2019

    Goes in detail over everything that you need to know and they are patient with you and listen to all your questions and concerns! National Debt Relief is something that I never thought I would have to resolve to when the debt kept piling up and I hope that they can resolve my debt fast and get me back to a happy life.

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    Customer ServiceStaff

    Reviewed Feb. 23, 2019

    It was a great experience! Very helpful and knowledgeable of the services provided. I was able to speak with a representative or call NDR after 6pm which is very helpful. I'm very happy with the person who I worked with. I would recommend NDR to my friends and family anytime. Great experience! They worked with my budget and what I can afford.

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    StaffProcess

    Reviewed Feb. 23, 2019

    The entire team presented the program thoroughly and answered all questions. Jonathan did a great job. I look forward to results with my situation and a speedy resolution of my debt. The proof of the pudding will be in the eating and I am ready to eat!

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    Staff

    Reviewed Feb. 23, 2019

    All over they were great and patience. Very well informed about the policy. They seemed to be concerned about the situation and maybe talked a little too fast other than that all was good. I would recommend you all for sure.

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    ProcessTransparency

    Reviewed Feb. 23, 2019

    Both Nancy and Danny were extremely helpful in explaining what the process will be for me. They made sure I understood what was being explained to me and asked if I had any questions before proceeding on. I would highly recommend them to others.

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    StaffProcess

    Reviewed Feb. 23, 2019

    My experience was pleasant, informative, and easy to understand. At first it was hard to understand the how National Debt Relief pays off my debt and negotiates with credit card companies. I appreciate that such a debt relief program is available. Thanks very much.

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    Staff

    Reviewed Feb. 23, 2019

    I feel very comfortable with this company. Everyone has been nice. I feel like a thousand pounds has been lifted off of me. I will spend the word to my friends if they may need help. I did not feel pressured like much companies seem to make you feel.

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    Process

    Reviewed Feb. 23, 2019

    Just started this process. Choosing to let go of credit cards is scary and hard. Choosing to start this process is embarrassing. Until you talk to them. They made this process less scary. I know they are there to support and help me be debt free. Living debt free? Sounds AMAZING. I can't wait to get there.

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    StaffProcess

    Reviewed Feb. 23, 2019

    All the representatives were very professional and informative. Overall it was a very comforting experience for something that is very stressful and intimidating. I have recommended National Debt Relief to family and friends and I know that they have begun the process as well and had very good experiences as well.

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    Customer ServiceStaff

    Reviewed Feb. 23, 2019

    I was trying to pay off some credit cards. I have good credit and I didn’t like the idea that I owed. So when I got back on my feet, signing up with a settlement program was one of the things I wanted to do and try to get things done. Some people say a settlement is not as good as paying them off but I wanted so good to face it and get it done.

    I looked at different financial companies and after talking to National Debt Relief, they seemed like a better choice. I signed up with their debt settlement program. They gave me an idea of how many months it was gonna take for the amount that I had. Then they just pulled up what I had and told me how much I needed to send each month. Right now, I'm a little bit halfway of the program. They told me that they'd keep the creditors off my back, as far as them contacting me. They also told me that I had their protection and that they can get these settlements done.

    I didn’t like the payment plan but it's based off on how much debt I have. And when it comes to customer support, they have been good. They're very friendly. I give NDR quite a bit of money each month, and we had a little family situation where I needed that money. I called them and talked to them about holding off on pulling it out, and they were very cooperative about that. They've taken care of a few settlements and it feels good to get rid of something. Overall, I'm happy.

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    Response from National Debt Relief
    Hi John,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.

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    Process

    Reviewed Feb. 23, 2019

    National Debt Relief had the commitment to have my debt resolved in a matter of four years. Signing up for the program was an easy process. The payment plan was manageable and it was less than what I was having to manage with individual creditors. When one has debt concerns, it's a little uncertain but National Debt Relief has been very wonderful to work with. I hear from them every time they make a settlement with the creditor and there's a periodic check-in. There's also a web portal that I could constantly see how the program is being managed on my behalf. I had four accounts that went into the program and I'm now down to my last one. The program has been very successful and easy.

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    Price

    Reviewed Feb. 23, 2019

    I had put too much on credit cards and the minimum amount was all I could make. That wasn’t getting it because the interest charge often was more than the minimum payment. I called Debt Relief and the terms that I was quoted seemed doable. Signing up was okay except it was a little rushed. I didn’t have a computer at the time, and I had to borrow one to set up to complete the enrollment process. Also, I don’t think I was told that I was gonna have to report the debt when the creditor settled. That amount was gonna be reported to IRS as income, and it put me over with the tax changes this year. I had to pay back because of that increased income reported.

    When I do the math for three years and the amount I pay each month, I'm saving because I'm saving the interest. I was hoping it could have been less, but it was the best that NDR could do. I've already made it through a year I keep thinking that I can make it through two more years, and that's taken away some of the hopelessness that was there before.

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    StaffTransparency

    Reviewed Feb. 22, 2019

    So far my experience has been excellent! I have no complaints. People are friendly. I didn't feel like a bad person for having my debt. I was able to explain my situation. The process of setting up is well worth it. I feel relieved already.

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    Customer ServiceStaffProcess

    Reviewed Feb. 22, 2019

    Nathan was extremely patient and helpful answering all my question during this trying time. He took the time to answer all questions and made sure I was comfortable before moving forward to the next section. I really appreciated his words willingness to put me at ease in the process and help me understand.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2019

    Aries ** was the representative that helped me and she was so nice, kind, helpful, and patient. She made everything very easy for me to understand. I had contacted a different company previously and the man was so rude that I chose to continue my search. Good customer services goes a very long ways. Thank you National Debt Relief!!! You have taken so much pressure off of me.

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    Customer ServiceStaffProcess

    Reviewed Feb. 22, 2019

    Customer service representatives are very helpful with clients. Satisfied with the debt relief service they are providing and will recommend to others clients in the future. I am very happy with the services that provided by debt relief program. It will make life easier and comfortable with payments plan.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 22, 2019

    Joseph ** was the person I talked to first and I have to say I have called just about every year at least once and have never felt comfortable enough to take the leap of faith with debt consolidation. Joseph answered all my questions and made sure I was comfortable with any decisions I was making. He didn't hurry me at all. He even called back to make sure I wasn't having any second thoughts and to ask if there was anything more he could do for me to help make my decision either with NDR or without. He made it clear I did not have to make a decision this moment and if I was not comfortable or sure on what he was saying I could talk to someone else if need be. He was quick to answer every question and was so polite and patient. Once I decided to take the leap, everyone I talked to from that point on was just as friendly and made me feel like I really did make the right decision.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 22, 2019

    Everyone was very helpful and compassionate. They explained everything in detail and were very helpful in the approval process and the set up of my account. The welcome call was very helpful in explaining everything that was available with the program.

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    Customer ServiceStaffProcess

    Reviewed Feb. 22, 2019

    She was very intelligent and courteous. She demonstrated patience and helped me navigate the process seamlessly. I also appreciate that she offered me help moving forward. I would highly recommend her as someone who demonstrates all the traits you would want in a customer service representative.

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    Staff

    Reviewed Feb. 22, 2019

    Very helpful as far as consolidating all my credit card debt into one payment. Falling behind now this gives me a chance to not only catch up and breathing room but eventually pay everything off. Very Helpful. Instead of multiple payments, now it's just one payment.

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    Staff

    Reviewed Feb. 22, 2019

    Everyone has been very friendly with questions I had (Ciarra ** and Bianca). I read the many pages of the contract and was quite overwhelmed until Ciarra explained them to me. I feel relieved that I can finally manage my debt that has been a burden and even though I have paid them on time, it has been hard for me because I am a senior on Social Security and retirement pay from the City of Montgomery. Thank you for being so helpful.

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    StaffTransparency

    Reviewed Feb. 22, 2019

    I was super nervous about calling the National Debt Relief, but both agents walked me thru everything that I needed! Thanks so much. I look forward to working with you guys and I can't wait to be debt free. All the information was explained in a way that even the average person could understand.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2019

    I like how professional the representative I spoke to was. Very customer oriented, and very positive attitude. Great customer service. I don't have anything negative to state, on this form, about this service. I'm new to the service. I found out about it from the BBB.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2019

    Kelli was great, she answered all of our questions and was very friendly. Would recommend to anyone looking to consolidate debt and isn't looking to buy a house or vehicle in the near future. I just wish I would've called sooner.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 22, 2019

    I had such a feeling of dread when I made the initial phone call to National Debt Relief. Isaac was on the other end of the phone, and he immediately put me at ease. He walked me through the enrollment process, answering all my questions thoroughly. I feel like I can breathe easily again! I would highly recommend the National Debt Relief program to anyone in need of help from overwhelming debt. Thank you so much!

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    Reviewed Feb. 22, 2019

    My experience with getting debt relief was amazing. Andrew ** has no hassle and straight to the point. Informed me of pros and cons and went into extreme detail about how the service works. Could not have asked for better help with getting out of debt.

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    Reviewed Feb. 22, 2019

    My experience so far has been good looking forward to work with you guys. I am glad I take this step for a better five for my family. I am looking forward for less stress in my family and my job. Thanks.

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    Customer ServiceProcess

    Reviewed Feb. 22, 2019

    The program started out great and once everything was settled with a payment plan, I was basically ignored. I have opened 4 customer tickets over the past 4 months and even called asking for an update on the account and each ticket is closed month after month with no response and they didn't know on the phone either. This wasn't an issue while they were making money on the agreements; but after that you are on your own if anything changes.

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    Response from National Debt Relief
    Hello William,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2019

    I am so relieved and grateful I made this call. Feels good to have an advocate helping me through this so I can get back on track. The customer service was nothing short of incredible. I was never made to feel silly, irresponsible, or ashamed. I have been the victim of a horrible situation and if it weren’t for this service and these wonderful people - I just don’t know what else my family would do.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 22, 2019

    NDR called me and explained everything nicely. Highly recommend it. The process is smooth and the National Debt Relief representative explained everything nicely and followed up in timely manner. My case have just started and hope to get out the debt soon.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2019

    Your customer service reps have all been happy and helpful. I was embarrassed to call in because of the amount of debt I have but they weren't judgmental, they gave me hope that I can pay off this debt and be in a better financial situation. Thank you!

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    Customer ServiceStaffTransparency

    Reviewed Feb. 22, 2019

    Answered everything I asked and made things very clear to understand. Representatives speaking were easy to understand. Calls didn’t take to much time was rather quickly than expected. I’m very happy to have gotten these 2 great reps and I’m sure everyone else in the company was well trained like they were.

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    Staff

    Reviewed Feb. 22, 2019

    Thank you for your help, I hate having to do this. But you have been polite, cooperative and especially helpful. I do appreciate what you are doing for me. Your assistance with my debt will aid me in reaching my goal of retirement. I am looking forward to a good relationship for the next 30 months.

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    Staff

    Reviewed Feb. 22, 2019

    Excellent service. Great people. The question I had were answered in a very professional manner. I would not hesitate to recommend this company to anyone. There was no hi pressure to sign up. Daniel was so helpful, it was like working with a friend. Again, a very good experience I dealing with this company.

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    Reviewed Feb. 22, 2019

    Very pleased. Im glad I can take the next steps to help me with all my debt needs and you guys was rated number 1 so my decision was pretty easy. I will definitely recommend you guys to anybody who's looking for help with their debt.

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    Customer ServiceTransparency

    Reviewed Feb. 22, 2019

    I have just finished my welcome call. So far everyone has been thorough. I hope everything goes smoothly. The information has been helpful. Also they were sure to make sure to give me addresses and phone numbers as well as to getting updates with my email.

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    StaffProcessTransparency

    Reviewed Feb. 22, 2019

    Daniel ** & Jasmine ** were very helpful, patient, thorough and knowledgable. I appreciated their kindness and understanding during this difficult transition and process. I am grateful for the support. They were also very prompt in following up, pursuant to our conversations, and gave clear direction.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 22, 2019

    A big Thankful to Emely **, for her patience and time listening to me. She explained very carefully and detailed about the program. She had an excellent customer service. I had a good experience and I can highly recommended your program. Thanks to Brandon as well.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2019

    Great customer service. Very impressed with the customer service representatives. Everyone was very nice and helpful. Bruno ** was the Best!! Demonstrated empathy and was very professional while making me feel at ease and explaining everything thoroughly. I am very glad I took this next step to financial freedom.

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    Reviewed Feb. 22, 2019

    Great. Just a little awkward and made me question the legitimacy a little when asked for touting and account number. Maybe if the phone number was always the same number, or if it would be at all possible to not give sensitive information over the phone.

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 22, 2019

    I was in debt and made a random call to debt relief companies. The one who picked up the call, Wallace from National Debt Relief, explained their service so well and made me feel like they could help me. With the way he spoke to me, I was like, “I should give this a shot,” because I was in doubt that they could help. He said that at least I should be working and also, if possible, I should be persistent about me paying off the bi-weekly deduction as it would help me get my credit score back. He made me feel like everything was under control.

    The enrollment process was a bit hard since I didn’t have time and then they had to send some things I had to sign. The program worked 50% for me because I started this eight months ago and I'm still not 50% through. I thought that I would be more than halfway at this time, that I would be a little closer but I'm not and that was the disappointment I had with NDR. My creditors have been calling me that they could reduce the debt themselves. I was thinking about stopping it with NDR or just going ahead. It's not the process I thought but at least I'm getting there.

    When joining a debt relief company, it's like your credit score has to start building up again. I have a bad credit score and when I joined NDR, I don’t have to think about that. Hopefully, it gets better. NDR went very good and anytime I get a misunderstanding or I don’t understand anything, they talk to me nicely and they have their time to explain everything. They give me peace of mind and they deal with my creditors. Before I was picking up my phone every time because my creditors were calling me but now, I don’t have to do that anymore. Their quality of service is 100%.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2019

    I'm in debt and couldn't afford to pay it all so I sought the services of National Debt Relief. They seemed legit and not like a scam. The enrollment process was very easy. They just gave me the monthly payment after they went through the people and got a settlement for what I have to pay. And then, I just pay it off slowly. The payment plan was definitely working for me. The rep was very helpful too. The response time that I got back from asking any questions was good and the quality of their service was outstanding. I'm about to complete the program. Next month, I should be able to pay off everything, and I’ll be back to living life regularly. I don’t have to take a check to pay a check.

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    StaffTransparency

    Reviewed Feb. 22, 2019

    National Debt Relief's enrollment process was easy with their guidance. If I had questions, they answered them and they were very nice about it. I had a really good experience. The team at NDR are always available and very professional. I was really nervous at first because I wasn’t sure if it was all gonna work, but they assured me it would be fine and that they are always there if I have any questions. They are doing a great job and a lot of my debts have been settled already.

    They took the monthly expenses into consideration, so we came up with what I could afford, and it has been working out. I was even furloughed and couldn’t make one of the payments, but they waived it and picked it back up. I said that I didn’t know when I was gonna pay it again, but they worked with me on that as well. I got into all those debts trying to help out my son in getting him an apartment. I had two households for a year and I explained it to NDR, and they really helped me out. NDR has been great and working with them was better than getting a loan consolidation per se. It works.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2019

    They made the not so fun process at least bearable by being friendly and there to answer any questions. I truly appreciated them not judging me and making me feel at ease throughout the application process. I look forward to the process and becoming debt free.

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    StaffProcessTransparency

    Reviewed Feb. 21, 2019

    The reps explained the process in detail and were very receptive and informative to our questions. The reps were also very patient and understanding with our situation. They assured us that they were on our team throughout this entire process.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2019

    I completed an online request late at night 2/19/19. Rec'd an E-mail reply early morning 2/20/19. Spoke to Steven ** several times on 2/20/19, and received E-mails from him as well. VERY HELPFUL! More communications 2/21 with co-worker (can't remember her name/started with "T" - also very knowledgeable and informative.

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    Customer ServiceStaffProcess

    Reviewed Feb. 21, 2019

    Representatives were very nice and very helpful. Answered all of our questions and helped us very well. They helped us understand the program and assured us that we were doing the right thing. I would highly recommended to my friends and family.

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    Customer ServiceStaff

    Reviewed Feb. 21, 2019

    The customer service during my Welcome Call for NDR was excellent. I spoke with Ed ** who was patient, thorough and very funny - he greatly reduced my stress due to the stress of the situation. Go Ed! I'll recommend the service to anyone.

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    Staff

    Reviewed Feb. 21, 2019

    Very knowledgeable and personable. I was relieved to know that there was a solution to consolidating debt. I had heard about National Debt Relief and decided to give it a shot and call to go over my options and think I might have hopefully found an answer. I want to personally thank you for your time to speak with me and go over my options. Thanks!!!

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    Customer ServiceStaffProcessTransparency

    Reviewed Feb. 21, 2019

    While making one of the scariest calls of my recent life (handling my bills), I found Gary to be extremely friendly and understanding. Not only did he support me through the process, but he explained what the outcome would/could be and how I can resolve this without further embarrassment. I was expecting this call to be a little pushy and inflammatory, but it turned out to be supportive and like talking to a friend.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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