National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed March 10, 2019
During a time when a person feels under incredible stress, anxiety and pressure, I was treated with kindness and understanding, patience, explanations were repeated when I had questions. I like to emphasize that I greatly appreciated the way I was treated.
Reviewed March 10, 2019
I had payments that were more than what I could afford to pay, so I sought the services of National Debt Relief. They were the first company that I called. The enrollment process wasn’t very difficult. The reps have been nice. They've called and let me know stuff. The cost is pretty good. NDR just takes a certain amount each month out. At this point, I’ve paid one off and they’ve made arrangements with two others, and there's still more to go. Their program relieved a lot of stress because I don’t have to worry about being late on things and that’s nice. Working with NDR got me out of my bind and got the monkey off my back, all the money I owed. It’s less confusing. I told my son he should try NDR if he can’t figure out what to do with his credit cards, so I would recommend them. So far, my experience with them has been good.
Reviewed March 10, 2019
they only worked with 2 of my creditors since the balances weren't high enough for the other 4. Not too sure about the allowing to go past due but we shall see what it is worth. I guess things will work out in the end.
Hello Beverley,
Thank you for the feedback. A member of our team will be reaching out shortly to better explain our program. You can also call us directly.
Reviewed March 10, 2019
I was walked through the entire process. Miesha was very thorough with her explanation. Very prompt with communication. Helped make me feel at ease with decision. The process was very detailed but allows me to pay off my debt quicker if possible.
Reviewed March 10, 2019
The 2 people I have talk to so far have been amazing in making me feel comfortable and confident that you guys will work for me. They were so welcoming and confident that you guys will help me. I will definitely let people know to look into you guys. I’m ready to become debt free. Thank you so much.
Reviewed March 10, 2019
I saw National Debt Relief commercials a bunch and then I looked online and saw some good reviews about them which made me give them a call. Their online stuff is really good. You can see everything. Then the person who talked to me was extremely patient and informative. It took me six to eight months before I went ahead and made a decision to go with them. And then when I called back with them, it was like I never missed a beat. It was like, “Hey, I’m gonna walk you through the process.” They were very informative, they explain everything and remind you of the stuff you wouldn’t think to think about. I was very happy with it.
The system and the program is very simple. It takes away the management of it from a consumer standpoint. And they take over that management stuff to help us get back on track and be able to help us out with our debt and credit rating. Also, everything was very transparent. They asked questions, “Here’s what you’re paying. What are you able to pay? Okay, here’s what we can do with your debt, and then you should see some results by this time here.” It’s a one-on-one working with, but whatever they quoted, there was no more, no less. That included fees and anything of that nature. So, there weren't any type of surprises. They had a monthly amount that I pay, and that’s exactly what it was, and they broke it down. “Here’s what our fees are and then here’s what’s gonna go to your account,” in order for them to negotiate the settlement.
So far, they’ve settled three accounts and I can see where it’s gonna go. We haven’t gone there yet, and that’s the beauty about them. They said, “Hey look, don’t expect any changes for 12 months because here’s what happens. Here’s what has to happen.” I’m on track of where I should be at. It’s a process and it’s a timing thing. It’s not one of those things where you’re gonna see results in a month, and they tell you that. If that’s what you’re looking for, it’s not gonna happen. They should keep their same process, except for doing a check-in with the client every three months just to make sure everything’s good. But it’s well worth it.
Reviewed March 10, 2019
Being in debt led me to seek out the services of National Debt Relief. I called them and my experience with them has been great. The enrollment process was easy. The reps that I worked with set up my account. The program has paid off my debt and I've got almost two years left. I’m gonna end up paying NDR to negotiate, so someone’s getting my money and it’s not all going to the creditors. It gives me a little bit of relief to have NDR negotiate with creditors on my behalf. It’s less stressful on my part. I would recommend them to a friend.
Reviewed March 9, 2019
I felt that Diana ** was very honest. Being in my situation is very hard on me and my ethics. It is scary. She made me feel like there is light at the end of my tunnel. I am severely depressed and I feel like that a huge weight was lifted off my shoulders.
Reviewed March 9, 2019
It is too soon to tell how to rate my experience. I can say this is my first time working with any type of debt relief service and I have nothing to compare it with. I am apprehensive of the coming months of creditors continue to aggressively to communicate in an attempt to collect a debt. I can not blame them, my credit management has been very poor. I attempted to support my family while hospitalized and attending school and helping my children with their education. I hope that I am able to whether the storm. Please check back with me in 90-days and again in 6-months. Thank You.
Reviewed March 9, 2019
While going through the process, Krista, our debt specialist was very thorough and there for us throughout. The welcome call after that was handled by Hector who also was very courteous and professional. Both were great to work with. Would recommend NDR to anyone seeking help.
Reviewed March 9, 2019
I felt very comfortable working on this problem with both callers. I hope this goes as easy as they made it sound. They were both very informative and answered all of my questions to my satisfaction. This was an excellent experience.
Reviewed March 9, 2019
Joshua was my credit counselor and he was wonderful. He explained the entire process in great detail and answered all of my questions thoroughly. Thank you National Debt Relief for helping me take this first step in achieving a debt free life. I feel so relieved knowing that I won’t owe anyone anything in three years. I am so glad to know that I have support at all times and that everything will be taken care of.
Reviewed March 9, 2019
Have been very pleased so far, everyone has listened and answered all my questions. Very professional and calming to talk to. I would recommend to a friend at this time, hoping my entire experience is just as good as it’s been so far.
Reviewed March 9, 2019
Highly recommend to anybody needing help with their financial situation. They was very professional and help me get a low payment and get everything figured out. Even with last second changes, they were still eager to help. Thank You for being polite, patient and understanding.
Reviewed March 9, 2019
National Deb Relief is doing a wonderful job and I'm very comfortable working with them. I’m very happy with them. My program was set up for 38 months and I'm seven months into it. So far, I’ve had about four bills negotiated on my behalf and I feel much better about where I’m headed. It has made me much more relaxed towards the debts knowing that I’m going to get them paid off. I feel that the process is going to be quick enough that I can start to reestablish my credit and everything shortly down the road here.
The enrollment process was also relatively simple. National Debt Relief provided me with how their service works and I reviewed it. I talked to them several times and I sent them a listing of the debts that I had. They took the debts that qualified for the program and came up with an amount that I needed to be able to provide on a monthly basis. I established an account with them which I pay into it every two weeks. But you can do once a month or every two weeks. They negotiate settlements for me and pay my debts out of that account if they negotiate them and I approve them.
On the first few times, there was a lot of communication back and forth until I got used to the procedure. Now, they pretty much just contact me by email or by phone and tell me that they have a certain tentative agreement. I would look over the details and approve it or not. So far, I’ve approved everyone that they’ve come up with. I don’t think the cost is unreasonable whatsoever either. However, I do have one debt that is spread out over 12 months. I would’ve liked to have that resolved quicker but they indicated that if we tried to negotiate it for a shorter period of time, it could cause some issues down the road with other creditors. If I have questions or concerns, I have a toll free number and I can give them a call. Then they get my negotiator or a person from the staff on the phone with me to answer my question. They have been very helpful.
Reviewed March 9, 2019
NDR's reps were really helpful. When I started asking questions, they helped me out right away and were super informative. I signed up and it was pretty easy. Thus far, they have been easy to deal with. We don't hold forever to talk to somebody and their reps are able to give me figures right away. The payment plan they gave is aggressive but it's working. Thus far, working with them has alleviated a lot of stress and I feel like I'm making progress.
Reviewed March 9, 2019
When I became unemployed, we were unable to make, at least, even the minimum payments on our debt. Given our situation, I just looked for the best and went with National Debt Relief. They set me up with a payment plan for a goodly amount. Although it is kinda high for a one-income household, it is getting us to where we can still manage it. Also, the cost that I pay them has been reasonable. So far, they already settled one debt in less than a year and they just started working on our second debt. Their reps have been keeping us up-to-date on negotiations and our interactions with them are excellent. National Debt Relief is doing a good job. I would refer them.
Reviewed March 8, 2019
Jeremy ** was very helpful and patient when explaining everything the whole process. He sent me a few emails explaining my doubts and was very nice and courteous when I mentioned I needed time to think because I had just lost my father. Very professional and has a lot of knowledge when explaining the whole process. Andrew from Welcome was very professional as well and explained everything pretty well and cleared any doubts I had. Thank you to both.
Reviewed March 8, 2019
The girl that helped me was super nice and very helpful, she made my day with her happy attitude and helpful ways. She makes a big difference in customer service. Thank her for me please, and thank you NDR for this service.
Reviewed March 8, 2019
I was treated with the utmost courtesy and professionalism through the entire process. These people were not only knowledgeable but compassionate and caring! I cannot say enough positive and wonderful things about how they explained everything so well and were so patient with me.
Reviewed March 8, 2019
Jolena was so helpful from the beginning and explained everything very clearly. She set realistic expectations and made sure to tell me both the pros and the cons of using the program. I would recommend this to anyone who has had a life event that has left them in debt or just over extended themselves. Best part is they don't make you feel bad about the mistakes you've made, but instead assist in getting you back on the path to financial freedom.
Reviewed March 8, 2019
Perfect customer service and very thankful for Simon ** persistence in getting everything done for me. And appreciative for everything. Thank you and your team very much for being professional. They explained everything perfectly and made sure I knew exactly what was going on and was aware of everything. Thanks again. Wonderful people to have on your side helping your financial situation.
Reviewed March 8, 2019
Very helpful and very respectful. I can't wait to become free of debt, it has been a long time coming and I want to say thank you for the help to get my credit back on track like it should be and I can't be any happier to know that I'll be in great hands.
Reviewed March 8, 2019
At first, I was a little fearful as I had "bought in" to the idea of having credit cards and thinking about not having them created a little anxiety. I made the call anyway! The people at NDR were professional, courteous, and explained my predicament in a way that made sense to me and helped me to really see how getting out of this debt (and staying out!) would, in the long run, benefit my financial situation. So far, I am pleased with my decision to do this.
Reviewed March 8, 2019
I feel that David and Chuck the representatives I worked with were knowledgeable, friendly and helpful. They made me feel confident that I could call and talk with someone if I had any questions about the program. They put my mind at ease and helped me feel like good about enrolling.
Reviewed March 8, 2019
Everyone has been extremely helpful and kind throughout this whole experience so far. This is a very tough subject and they make you feel like you are not alone. I was walked through each section on every form so I fully understood what to expect.
Reviewed March 8, 2019
Amazing! I can breathe a whole lot easier knowing I will start doing more than just make minimum payments for years to come! The representative I talked to was patient as well as understanding of my situation. I realize my past decisions got me in the financial mess I now face, but he was able to show me a way back to financial wellness!
Reviewed March 8, 2019
I was very satisfied with the help I was given. They were very courteous. They offered to help me anytime I need. They were polite. Willing to answer any questions I may have had. They were spontaneous as to when they were suppose to call or help me in getting all this done.
Reviewed March 8, 2019
National Debt Relief seemed to have a good plan so I went with them and it has been really well with them. It has been about 14 months and they've almost got everything taken care of except one more. Also, the reps are great. I haven't had any problem with them at all. The payments are a little hard but it's worth it in the long run. If anyone asks about NDR, I would tell them to go for it.
Reviewed March 8, 2019
My experience with National Debt Relief was a wonderful experience. They spoke very well on the issues that I have concerning to be debt free. They explained everything and answered all of my questions concerning debt relief. I will be more than happy to tell a friend about this program.
Reviewed March 8, 2019
This really has been a stress-free process and such a relief. Everyone I have spoken to has been courteous, personable and clear. I appreciate the time spent to ensure that I fully understand the program. I would rec this to anyone struggling with credit card debt.
Reviewed March 8, 2019
A great experience on the phone. So far so good, sounds too good to be true, makes me wonder, too early to know. Hope all works out well. People are really nice. Will be nice to be debt free. Thank you so much.
Reviewed March 8, 2019
My husband lost his disability payments several months ago and we have gradually been sinking deeper and deeper in debt. I talked to Gilbert ** and he was very knowledgeable about your program and was able to explain it and how it could help us. I am very pleased with his professionalism in the way that he helped us so far. We are just starting with the program, but I think it will be a good solution for us.
Reviewed March 8, 2019
I can't express, enough, how wonderful Anthony and the "welcome center" gal that I spoke with were! Both were very compassionate and easy to work with! This is a very personally, emotional experience for me and so far this process has eased my pain... I thank you so much!
Reviewed March 8, 2019
We were looking for help to get out of a debt situation we got into because of our business not doing well, and National Debt Relief has been very helpful and patient with helping with this situation, I think this will work for us so thank you, National Debt Relief.
Reviewed March 8, 2019
Dorian and Andrew were very helpful and fantastic. They explained everything very clear word for word and line for line. Starting this program will help me out a whole lot. Dorian and Andrew are very kind and very uplifting to me and gave me high hopes of bring my debt down. I'll highly recommend NDR to whoever needs help with their debt thank to Dorian and Andrew.
Reviewed March 8, 2019
I was not sure about calling when I seen this AD in my mailbox. So glad I gave it a try. Best thing total happened with their help. Thank you so much for everything. Finally I am not stressed. I feel like the weight is no longer on me.
Reviewed March 8, 2019
The process was very easy and signing the documents is as easy as type and click. Everyone makes sure you fully understand what is going to happen and how you will be affected. The follow-up calls are very helpful too, they make sure all of your questions are answered to the best of their ability.
Reviewed March 8, 2019
Very professional service! Representatives were very polite and courteous & empathetic but very direct and to the point. I am definitely recommending to people I know who are in the same situation that I am. All essential information needed was reviewed by representative Eugene ** and verified several times. His patience was very appreciated.
Reviewed March 8, 2019
The process was quick and easy. All of the information was clearly explained and they allowed plenty of time for questions. The representatives I worked with were patient and reassuring. He was also knowledgeable about which accounts could be included and which needed to be excluded.
Reviewed March 8, 2019
I had a great experience with consolidating my debt and was a process easily understood and quick. They explained everything thoroughly and was appreciative of the way I was treated. The process was easy step by step and emails were easy to follow as well. I like also having access to being able to contact Brandon himself or the customer service line.
Reviewed March 8, 2019
Everyone has been very respectful and helpful. The welcome agent was very nice and answered most of my questions before I asked them. My initial Agent was very helpful in determining what program I needed to get out of debt and had an answer for me pretty much right away. Thank you.
Reviewed March 8, 2019
I enrolled in the debt relief program two day ago. So far my experience has been relatively easy, very comforting and encouraging. My shame of needing this program has been alleviated and am looking forward to its completion with the least amount of stress as has been the case so far.
Reviewed March 8, 2019
I had a great experience getting the entire process set up. Chris was very understanding and was able to cut my overall debt into 1/4 of the amount I have been paying out a month. I was also given the opportunity to have help with my private student loans. These are something that I never thought I'd be able to afford. Thank you!
Reviewed March 8, 2019
Was a great experience, very helpful looking to see what the future holds with National Debt Relief. Very excited to get rid of all my debt I have and move on in life. I believe with National Debt Relief I will be able to do just that.
Reviewed March 8, 2019
Jennifer was VERY knowledgeable and helpful! Very patient and positive! I would hope that this program will give one peace of mind. This is just the start of my experience with this program so I am a bit nervous, but Jennifer helped calm my fears. This was a very easy process to start and glad all fees are included!
Reviewed March 8, 2019
From my first contact with NDR I was treated with respect and the representative listened to my situation, answering my questions honestly and with compassion. The agency was then able to assess my accounts quickly and had the wherewithal to help me find a solution that was comprehensive and one that I can live with.
Reviewed March 8, 2019
The woman I talked to was very pleasant and covered the program very well. She covered all aspects of the program, and was very patient when I asked questions, and answered each one to my satisfaction. I am very excited to finally get my debt gone for good!
Reviewed March 8, 2019
Consolidation of my 3 credit cards - It is a scary situation I got myself into, but through the help that I have already received, I know now that the light is shining at the end of the tunnel. Thank you for all your help and understanding.
Reviewed March 8, 2019
Describe program with easy to understand language. Spoke clearly, and went through the entire program. Allowed to Q&A, and gave advice where it applied. Did not make promises and gave easy to understand instructions for now and in the future.
Reviewed March 8, 2019
Thank you for being so patient and helpful. You answers all my questions without hesitation. I am excited to get out of debt with your program. I hope we can get to settlement quickly. I am happy that you all are available for any questions I have or might have in the future.
Reviewed March 8, 2019
Grace and Emily provided proficient, effective, friendly customer service in representation of NDR's program services and document contents and signature requirements. My wife and I feel that we have embarked upon a new voyage to financial recovery and stability. Guy
Reviewed March 8, 2019
Both David and Jamie were very intuitive with my questions. They answered all of my questions professionally and completely. I now have confidence that I made the right move in contacting and hiring NDR to achieve financial success. I will let my friends and family know that if they need help getting out of debt, NDR is a great option.
Reviewed March 8, 2019
I was pleased with the help I received from National Debt Relief. Representatives (Ryan ** and another gentleman who helped me from the client success team) were informative without judgment. I appreciated the emails providing me details about the process.
Reviewed March 8, 2019
I think your employees are very friendly and they know your work very well. I hope that everything is done will be of benefit to me and my family, since my wife and I are together with you, in this program that we have chosen to consolidate our debts. Thank you all.
Reviewed March 8, 2019
I pay NDR a fair amount of money and they take care of my accounts. Their program is working for me. Some of their fees, I don’t get, but it is what it is. Everybody gotta make money. The negotiator answered my questions and took care of my concerns. I’d tell others to use them.
Reviewed March 8, 2019
I had some credit cards that had gotten too big that I needed to handle without going into bankruptcy. I did some research and a friend who used National Debt Relief recommended to it to me. They have wonderful reps and are super clear in helping me understand stuff. They are extremely responsive and timely as well, whether it is through email or something else. Our interaction has been phenomenal. So far, I have had a really good experience with NDR. They are relatively timely and is pretty stress-free in terms of when they’ve negotiated. I have five cards and they settled two of them at really good rates for me. I started July 1st of 2017 and the 2nd one was just paid off this past month.
The payment plan they gave me is really doable. I’m a high school teacher, so sometimes, things had been stressful financially. When I started teaching mid-year of last year, I did not get paid my full salary so I had to postpone my payment for 12 weeks because there was no way I was gonna be able to do the payments and live. NDR was great about it. They were completely flexible, understanding and reasonable. There were no questions. My experience is far more positive than I could’ve ever expected.
Moreover, what interested me about them is that every single time I have a conversation with them, they ask if anything has changed and if there are any hardships because anything happened, whether there are any unexpected expenses, they’ll work with me immediately if there has been some change of payments. Even the fees in terms of percentages are really reasonable. I had one that was at 16,000 and they got down to 9,000. There was also one that was 7 and they got down to 3.5. It has been amazing and their fees ended up being around 1,500 total. But considering how much they saved me, it was well worth it.
I’ve been really diligent and I send them anything that I get from an attorney immediately or from a creditor. I don’t think that it would’ve been as good of an experience for me trying to do it on my own or in any other way. Given my experience, I would recommend National Debt Relief to anybody that I know having issues like this. I was really worried about the shaming part, and there was none of it. They were just nothing but supportive.
Reviewed March 8, 2019
National Debt Relief has helped me consolidate my debt and get rid of some of my debts. It's affordable too. The payment plan is based on the debt that I have and our monthly budget. When I called them initially, they walked me through their steps of what I needed to do and the enrollment was all done over the phone. They've also always been understanding if something comes up where I can't make a payment or where I make a half a payment in the beginning of a month. Then if I have a question or a concern, someone would get back to me within minutes.
Reviewed March 7, 2019
Very helpful and patient with my questions and background interruptions. I thought I understood the program initially but I was way off and they explained it to me in a way I could fully understand. Thank you very very much again.
Reviewed March 7, 2019
Great service. The program was explained very well. My rep. Geetu ** was very professional and answered all my questions. After doing a little homework and comparing plans from other debt relief companies I found NDR to be the most highly rated with the most positive reviews. I feel confident that National Debt Relief will help me succeed in achieving my debt free goals.
Reviewed March 7, 2019
Gilbert ** was awesome in assisting me in processing my application. He was punctual in the response time to let me know that I was approved. Welcome Call was quick and completing the document online was very user-friendly. I know that with this structure, I will be able to become debt free.
Reviewed March 7, 2019
Thank you so much for being clear and knowledgeable. Devon was very patient as he went through the information with me. He explained everything extremely thoroughly and stopped to answer all of my questions. My welcome call person (can’t remember her name now) was also very helpful and honest with me. I am very overwhelmed but hopeful that this will turn my debt around.
Reviewed March 7, 2019
I am so glad I made the choice to go with National Debt Relief. From the first phone call everyone was so patient, Lashonda answered all of my questions and made me feel so much better about my decision to take control of my debt.
Reviewed March 7, 2019
Everyone was so helpful in helping me get set up through your program. I have worked in customer service for many years and the two people I spoke with did a fantastic job on getting me set up with your program. Thank you for all your help.
Reviewed March 7, 2019
Great Customer Service! Everyone I spoke with was very helpful, polite & knowledgeable! Thank you to the entire NDR Team! Especially Steven, David, & the young lady I spoke with! (Not sure of her name) Thanks again! I am excited and looking forward to rebuild my credit.
Reviewed March 7, 2019
All account personnel were professional, courteous and knowledgeable. All terms were communicated well and my understanding of said terms were confirmed at every step. The experience with NDR has been a great one so far! Feel like I made the best decision with the right people.
Reviewed March 7, 2019
I had a great experience with NDR. The customer service reps were very kind and patient with me and were able to answer my questions. I also think the money I will be able to save will make ease my stress. Thank you so much.
Reviewed March 7, 2019
This was a huge step for me to take. A failed business had put me in a horrible mess with personal credit card debt. I contacted Consumer Credit Counseling and several bankruptcy lawyers. Bankruptcy was an option but not a good one and per information from Consumer Credit Counseling I tried debt relief as an option. I was given many reasons to be careful of using this method and was very worried about doing it. Charlene answered my questions in an easy to understand way, This is a big step to take and I felt comfortable with the information given to me allowed me to make an informed decision. Your welcome agent was also excellent. The customer service has been superb.
Jeanette, we're glad to hear that you're happy with the program so far! Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.
Reviewed March 7, 2019
They were curious and very knowledgeable. I felt comfortable talking to them. They answered all of my questions. They figured the best plan for me. They figured out my budget and suggested the correct payment for me. They even split the payment into bi-monthly payments to make it easier for me to pay.
Reviewed March 7, 2019
I am new to National Debt Relief, just enrolled today. My experience thus far has been phenomenal working with a debt relief specialist and the Welcome Call specialist. They were both hopeful, promising and left no questions unanswered. I am eager to see this thru. Thank You.
Reviewed March 7, 2019
Hello NDR Team, I want to take a minute and recognize Kester ** for his outstanding customer service. I’m in the world of sales and get to talk to people face-to-face and on the phone all day every day and, I’ve seen and heard almost all of it. Kester is nothing short of legendary. This is a very difficult/scary time for me as I've never been in a debt situation like I am in presently. I just went through a divorce which cost me $30,000+ that I had to put on my credit cards and, with the interest rates I’m getting charged there simply no way I would ever be able to pay it off since I can only afford the minimum payments at this time in my life. I’ve lost plenty of sleep and I’ve constantly been stressed living paycheck to paycheck during this process.
When I spoke with Kester I could tell he genuinely cared about my well-being and taking care of my financial situation. It didn’t feel like a sales person trying to get an order. It felt like a close family friend providing financial help during this situational crisis I’m in. He was thorough and detailed and addressed all my concerns but, more importantly he was kind and caring.
I’m sure he’s already recognized as a great asset on your team at NDR but, I wanted to make sure of it with this email. I also, spoke with Kiara who handled the welcome call and she was very knowledgeable and detailed about the process and explaining to me my next steps. I’m a process guy so, I need to understand everything and how it works before I can feel comfortable with something and she put all my doubts to rest and welcomed me to the NDR Family.You can have the greatest product in the world but without having a legendary customer service team that clearly cares about their customers you don’t have anything. Thank you for your service and your outstanding team. Cordially, Elliot **.
Reviewed March 7, 2019
I picked National Debt Relief because of the great reviews online. I'm hoping this program works and gets me out of debt. I will recommend this program to others. The staff was very friendly and knowledgeable. Overall the experience was good.
Reviewed March 7, 2019
This so far has been a very good experience. Everyone has been very friendly and nice. They have put my mind at ease a little bit. Have responded well to any questions and have helped to ensure that I have all my questions answered.
Reviewed March 7, 2019
The company has been extremely helpful by providing well knowledged staff to help me. They have explained every step of the process and been very considerate in answering any questions regarding debt relief and how to deal with my creditors. I would recommend them to anyone needing debt assistance.
Reviewed March 7, 2019
I really needed help with my credit card bills. They had gotten to where I could only pay the minimum payment. The girls I spoke to at National Debt relief were friendly and helpful and explained everything. I'm looking forward to being debt free when I retire. The process was very easy mostly via email and phone calls.
Reviewed March 7, 2019
Isaiah ** was very helpful. He listen to my concerns and answered any question that I had. I wasn't easy to reach at times due to my schedule but he stuck with me and got me enrolled to being debt free.
Reviewed March 7, 2019
Very helpful and informative. Excited to finally get back on track and out of debt. Didn't make you feel like less of a person for applying for this debt relief. Have been in a difficult situation these past few months and now I feel like I'm going to be able to breathe.
Reviewed March 7, 2019
Ed **, my welcome call specialist, was personable and easy to understand. My account manager Roger ** was more than reassuring and very knowledgeable. It has been an absolute pleasure dealing with your company so far. I can't want to see the end results of all of your hard work. Thanks for all you do!
Reviewed March 7, 2019
This was made easy by your caring staff. I was hesitant to do anything about my situation because of perceived difficulties, couldn't have been more wrong. Everything went smoothly by the help of your staff! Maybe I can sleep tonight!
Reviewed March 7, 2019
All parties that I spoke with were very friendly and knowledgeable and treated me with the utmost respect. I would recommend them highly. Took their time to explain to me clearly how this works and was very patient with me when I had questions.
Reviewed March 7, 2019
I had an excellent experience with National Debt Relief. I was apprehensive at first but Kim ** explained everything so clearly & friendly. I am still worried as I hate to see my credit harmed but there is no other choice & I trust National Debt Relief. I just pray everything works out.
Reviewed March 7, 2019
Everyone I've talked to was very helpful with explaining the process and letting me know what to expect once I enrolled in the program. They were very professional in every way. Naya (Debt Specialist) was the one who helped me enroll in. If I can give her more than ☆☆☆☆☆ I would. She was wonderful through out the whole process.
Reviewed March 7, 2019
After falling into a good amount of debt, I found this company, I got a couple More options but this seemed to be the best company to help me get out of debt. They are very helpful and explain everything to you in detail, Great people!
Reviewed March 7, 2019
I'm a new customer & have spoken to two different representatives. They answered all my questions with in depth details. I especially like the time the rep took to go over each section of the agreement before signing. I am extremely impressed with their online content displaying status in a transparent manner. Before signing I had read two independent reviews & also the good & bad customer reviews. The rest will also be up to me to manage this process. I am so relieved to have this 2nd chance to get a new start. Thank You!
Reviewed March 7, 2019
Mr ** was very professional, explained everything to me. He was a really nice guy to work with. I would highly recommend this company to my friends and family. I was drowning in debt. I am now relieved. I can finally breathe.
Reviewed March 7, 2019
Your folks were friendly, listened well, and provided all of the right insurances that made me proceed with the deal. They were thorough and thoughtful. It takes a lot of trust to provide the information to make this move, etc., but they were real pros!
Reviewed March 7, 2019
Adam and Viola explained the program thoroughly and answered all of our questions, they were both professional. The customer service has been very good so far. You have made us feel confident that we will be debt free in the near future! We are looking forward to having good communication with you guys.
Reviewed March 7, 2019
They were very informative. They explain everything very well. They called right away and answered every question I had. They had the right attitude and were positive about me finish the program. Thanks for everything. I’m looking forward to completing the program.
Reviewed March 7, 2019
Debt Specialist Naya ** was a pleasure to work with. I am 62 years old and have been very hesitant taking this step. I held on as long as I could; close to filing bankruptcy!! Naya was very understanding and never made me feel embarrassed. She is highly knowable and I appreciated her explaining this in a clear and concise manner. I had several concerns regarding some of my creditors, however, she helped calm my nerves. I look forward to working with your team; just hope you don't get tired of me. I could be very persistent (in other words a pest) when it comes to explaining things more than once. Thanks for your help getting back some breathing room!!
Reviewed March 7, 2019
When speaking with Michael ** on the first day, he was precise on his explanation to me and made sure I understood everything. On my Welcome call everything went smoothly and I am more relaxed than I have been in years.
Reviewed March 7, 2019
We received excellent customer service today from each person we spoke with. They were very kind and very helpful. Both ladies were very encouraging to us, in a stressful situation that my wife, Diane, and I have been dealing with for a long time. It is our desire to become debt free and your company has given us help and hope.
Reviewed March 7, 2019
Gilbert ** made me feel comfortable and knowledgable about this important decision I made in my life. Without him, I would still be debating on actually attempting to take on this enormous amount of debt on my own. My welcome call was amazing as well, just reassuring my decision to join the program was an excellent one. I can't wait for the 46 months to be over and I do not have to feel as if I am drowning anymore and be free of all this debt. Thank you to you both and fingers crossed this goes by quickly.
Reviewed March 7, 2019
I had to clear up some debt and searched for something to consolidate all of it together. I got a debt consolidation from NDR and they put all my debts together in one payment. However, I didn’t realize they were gonna take all our past due so far where it wrecked my credit really badly. Still, I'm alright with their payment plan and things have been getting a little better for me. I have a little money to buy groceries now.
Reviewed March 7, 2019
I had too much debt acquired that I was struggling to try to get paid off. I went with National Debt Relief based on the research I did online and my interactions with the representative. I felt confident that they would help. So far, it has been very good. They managed to negotiate some good settlements with a few of the outstanding debts and we've got a reasonable payment plan going. Also, their reps have been very professional and non-judgmental. And the payment plan is based on where I was when we set it up and it was very fair. I've just been pleased with the way things have been progressing. Working with them has given me hope that I can get things resolved.
Reviewed March 7, 2019
At first, working with National Debt Relief was pretty scary because of all of my wife’s stuff going on. But they pretty much talked me through it and alleviated a lot of the fears that we had. They were very friendly, forthcoming and very understanding about our situation. The enrollment process was straightforward too. It wasn’t confusing and I didn’t feel like we were rushed into anything. I can even call them any time.
In terms of the payments, they would call my wife, ask her if that figure was good for her and really talk it over with her. And I think the program has been well worth it. We’ll be coming on a year in June and I believe they were looking at four years. At this point, we’re starting to see some of the debt fall off and it’s been an enormous relief to me. We’re flooded with debt due to moves and National Debt Relief has alleviated a lot of the stress of high financial debt. If someone were in a similar situation, I would definitely recommend it.
Reviewed March 7, 2019
I wanted to start my retirement and I needed some help in getting my affairs together. I sought National Debt Relief out and I liked the people that I talked to on the phone. It was very professional and very easy to understand exactly what I was gonna have to go through. My whole concern was I was completely embarrassed over the situation, but they made me feel like I was not the only one out there that has this problem and they made it very comfortable for me to be able to talk to them. Setting up the payment plan was very simple. Working with National Debt Relief has made it a lot easier for me to deal with a tough situation and I've been very pleased with them since I am finally almost to the point of being finished.
Reviewed March 6, 2019
Very friendly staff. Explained everything in great detail to help you understand everything before committing to the program. Just started using the client portal and it is very user-friendly and has a lot of very detailed information. I like it a lot! I would highly recommend National Debt Relief.
Reviewed March 6, 2019
I found the representatives to be very friendly and straightforward. They helped me to understand fully as to what I was signing up for today. I would recommend this to my best friend! I am looking forward to being out of debt!
Reviewed March 6, 2019
Dealing with NDR is a very positive experience. I interacted with the two people I talked to was excellent. They were very pleasant, thorough and professional. I felt they truly cared and were there to help. They made sure I understood everything we discussed. Being unsure when I made the decision to contact them, I now feel this was the best decision I could have made.
Reviewed March 6, 2019
Everyone that I talked to was very professional and helpful. Everything was explained to me where I could understand it and was double checked for any errors or omissions. I will recommend this group to anyone that tells me that they are in my situation.
Reviewed March 6, 2019
I have gotten the best help from Sebastian and Andrew at National Debt Relief. Very detailed and answered all my questions. This program is amazing and I would recommend to anyone needing help. They really know their stuff!! I look forward to being in charge of my finances in the future and with their help I know I can do it!! And knowing I can watch my progress as I go gives me a sense of safety and motivation.
Reviewed March 6, 2019
Was a very informative experience & pleasant conversation. Polite phone conversations, I believe I've have gotten everything need to get my debt down & gone. Hope to be able to get all debt gone in the 29 months as the program has been set up.
Reviewed March 6, 2019
Very good experience, very thorough, very helpful, & very clear & concise. She even helped me with my computer. I'm not very "computer savvy." Very glad to be on my way to debt-free living. Thanks so much for all your help!!
Reviewed March 6, 2019
Very helpful and responsive to questions. Would recommend this portion for debt relief. Very pleasant agents and patient. Just starting this process, so will know more later when this gets rolling! Thank you. I appreciate the help. I am looking forward to the end result.
Reviewed March 6, 2019
Good Experience. Both lady help me and made me understand everything from the arguments to how things would deal with it made me feel less stress. Both person made me feel comfortable. I so recommend this to anyone that has a problem with debts.
Reviewed March 6, 2019
It was smooth and the guys were very professional. One thing though, since the information said on the phone is legal and sensitive; it would be helpful if it is said little bit slower to give the listener (client) enough time to absorb it.
Reviewed March 6, 2019
You gave very thorough explanations on the process of what you can do and the consequences, and final results. This has been a very trying situation and your help has assured me that there will be a positive outcome to an otherwise difficult situation.
Reviewed March 6, 2019
All at National Debt Relief were extremely helpful and knowledgeable. They answered all my questions and made the whole scary process a little easier to handle. I would recommend National Debt Relief to anyone. Thank you for all your help.
Reviewed March 6, 2019
Everyone I've spoken with have been kind, compassionate to my hardship situation, informative and very professional. Today I spoke with Amanda and would like to commend her! She listened to my situation with empathy and compassion, also answered all my questions. A real gem! Thank-you.
Reviewed March 6, 2019
I could understand what they were saying, they spoke clearly, answered my questions had at the time. Very informative and spoke in the language that I could understand, and gave me information for people to call and contact if I had any more questions to be answered.
Reviewed March 6, 2019
Happy to say I now feel I can breathe a sigh of relief that I’ve taken the first steps to become debt free, while not an easy decision, I had to for my best interest. Your representatives were very courteous and professional and made the whole process easily understood. Thanks, Johnathan ** for reaching out to me as quickly as you did, your assistance in getting started is greatly appreciated. I look forwards to becoming debt free and having a peace of mind!
Reviewed March 6, 2019
Daniel ** and Kiara ** were very professional, patient and extremely polite. They are a huge asset to this already great organization. Saved me thousands in just a matter of minutes!!! Would definitely recommend this Company and staff with anyone undergoing a financial situation.
Reviewed March 6, 2019
I worked with Bianca and she was extremely knowledgeable with the program and was able to answer any questions I had. The information presented helped me understand the program in its entirety. I look forward to working with National Debt Relief and get the relief I need.
Reviewed March 6, 2019
I had great customer service with both Steve and the lady that did my welcome call. I don’t recall her name. She told me and I didn’t write it down. They were both very helpful. They didn’t make me feel uneasy at all.
Reviewed March 6, 2019
I just called for information and ended up enroll. Steven was so helpful and patient with all my questions. Look forward to the rest of the process being this easy. Once done the Welcome person reviews all the documents again to ensure my understanding. I feel I am in great hands.
Reviewed March 6, 2019
The gentleman that I spoke to, his name was Josh. He was friendly, courteous and explained things thoroughly. He explained if I needed help in setting up my account, that the team would be there to accommodate. He also said there is a toll free number also or I can send an email requesting assistance.
Reviewed March 6, 2019
I would definitely recommend this program to anyone wanting to get out of debt, very good customer service. Customer service was very helpful throughout the whole process. The process was very helpful to me. I recommend National Debt Relief to anyone needing the help with their finances.
Reviewed March 6, 2019
Everyone I dealt with was very informative and professional. Overall very satisfied with the entire process. I am happy with the fact that all fees will be included in monthly payment unlike other companies that wanted to add on top of monthly installment.
Reviewed March 6, 2019
The total enrollment process was easy, straightforward and simple. Both representatives were kind and thorough. They made sure I understood the process and addressed any questions I had. The relief I feel already is tremendous and the way I was made to feel welcome and not judged was amazing!! I'm excited to start my journey to being debt free!! Thank you!
Reviewed March 6, 2019
Anthony was very helpful however the lady I spoke to on the phone was rude. She spoke so fast that I couldn’t understand half of what she said but if I asked her to say it again she would sigh and would not speak any clearer. She would ask me if I had any questions but if I did have a question, she got annoyed as if I was bothering her.
Hello Sarah,
Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible value. A member of our team will be reaching out shortly to better understand and hopefully resolve your specific concerns. You can also call us directly.
Reviewed March 6, 2019
Everyone was very helpful and kind. Things were explained very clearly. The later in the evening operation times were helpful as well. The payments were surprisingly affordable and conveniently I could break that one payment up into two payment and that made it even easier payment wise.
Reviewed March 6, 2019
I am new to National Debt Relief but so far my experience has been excellent. I am impressed with the two people that enrolled and welcomed me. They were professional, honest and helpful. They explained the program so that I could easily understand it and they explained how to be successful in it.
Reviewed March 6, 2019
I found the associates whom I spoke on the phone with to be very courteous. They were very knowledgeable on every detail of the process. They work as a team very well. I found it comforting to ask for help from professionals. I am looking forward to working my way through the program.
Reviewed March 6, 2019
Both Carter ** and Hector from welcoming calls are very helpful people. I was glad to have been helped by them. They answered all my questions. They told me every single detail of the program. They were very polite. Overall signing up for this program was a delightful experience and they made me feel very welcomed. I would definitely recommend this program out to others in need just because of their service.
Reviewed March 6, 2019
Both the the welcome team member (I forgot her name) and Greg were very helpful. They made me feel comfortable with signing up for National Debt Relief, I did not feel like I was being judged for needing help getting out of debt. They explained everything to me very well.
Reviewed March 6, 2019
The experience with customer service was excellent. They oriented me very well and answered my questions clearly. The approval process was quite fast. They offered me an excellent alternative to be able to have relief for the payment of debts.
Reviewed March 6, 2019
Elijah ** was a joy to work with. He took his time to go over everything and made me feel more comfortable about my decision to go with your company. I didn’t write down the name of the Client Success Team member but he was also thorough and patiently went over everything. I’ve already recommended you to my sister.
Reviewed March 6, 2019
My overall experience was quite a long procedure. I emailed at first because I do have trouble hearing on the phone and it was very good because then I could take the time to go over the documents. The explanations were precise and to the point. I only had a few questions which were all answered.
Reviewed March 6, 2019
It was a challenge to come up with such a large amount monthly however in the end it has paid off the peace of mind I have. Experience has been great and I am now able to begin rebuilding my credit. It slow and steady.
Reviewed March 6, 2019
There was a time when I couldn't get out of a hole and I couldn't find a loan that was big enough nor anyone who would wanna help us. I got a settlement through NDR and their reps were very helpful. Enrollment was simple too. Currently, I'm almost done settling and I have been impressed with the simplicity of NDR's service thus far. They worked extremely well with me on the payment plan. Being with NDR has improved my life thus far. Now, I have less anxiety over all my debts. I'm completely satisfied with this company. Their service has been worth it.
Kylie, thank you for taking the time to share your experience. We're really happy to hear that things have been working out well for you so far. If there's anything else we can do help make the process better for you, please let us know.
Reviewed March 6, 2019
NDR stood out more compared to other companies. I consulted with an agent and it sounded like I was in good hands, so I just went with them. I had to make sure I crossed the T’s, dotted the I’s on my part and the enrollment process went smoothly and quick. I told them my situation and they did what they said. They were cutting my debt more than half so I can pay it off quicker. NDR helped me ease my mind that the debt could end sooner, and it’s gonna impact my life financially, when everything is settled. My payment is $634 a month, now to 2020. It wasn’t gonna be so much longer down the road. In 2020, I would have that much more to go towards my family and my expenses, to take care of them.
I’m closing up one account this month, and then I’m on my last account that we’ll settle, which I was impressed with how low the amount that I had to pay now. I talked to different people at NDR when they call and they were informing and helpful. They’re just personable. I got along with them. They sound like they understood. They didn’t sound like your typical customer service. Everything was very clear. It just sounds like I’m talking to a neighbor or something. They can call me whenever, and just say, “Hey, this is what’s going on and where you’re at.” I felt really comfortable. I felt like they were on my side. I’m impressed with everything and I can’t be more than happy. I even recommend my wife to get set up with them and see what they can do.
Reviewed March 6, 2019
I had gotten something in the mail from National Debt Relief. I saw something there and looked it up. The enrollment was simple. We’ve been in the program for almost a year and have reduced our debts. Although there is a fee that we have to pay, it’s not as much. It’s as if I had to pay every penny back though. Knowing that the debt is gonna be eventually paid and that we're taking the right steps to get it paid off takes a lot of stress off.
Reviewed March 5, 2019
Every one I have had conversations with have been very helpful. They went over everything in detail and answered all of my questions. They went over all the emails I would be getting and explained what each one would be and told me how to handle each one of them in detail.
Reviewed March 5, 2019
Most of my debt has been settle for 75 percent of what I owed and they take 20 percent so no money is saved. They do not work hard to settle your debt and you can still be sued and your credit really drops. They don't disclose everything to you in your phone conversations with them which makes it seem like a great deal. You better read the fine print before you sign with this company.
Hello Colette,
Thank you for bringing your concerns to our attention. We want every client to have a great experience with us. A member of our team will be contacting you directly to review. If you prefer, you can also call us directly.
Reviewed March 5, 2019
Very responsive, friendly and helpful on the phone. Just started but the experience is positive so far! I do feel that they should explain in further detail exactly how the process works in order to ensure folks understand what they are signing up for. To be clear I was not confused but could see how others may not fully understand.
Reviewed March 5, 2019
I have a lot of financial hardship for years. I finally learned about National Debt Relief and called today! This is a professional and efficient service that has been in business for years and understands what it takes to help with debt consolidation. I am very lucky to have been helped by National Debt Relief.
Reviewed March 5, 2019
The team was very helpful throughout the whole process. They made everything easy to understand on what I need to do on my end. They guided me through the whole thing and made my process so much easier. They made me feel like they care and truly want me to get over this hardship. I would definitely recommend this to anyone going through the same thing.
Reviewed March 5, 2019
I have had a wonderful experience and been fully informed of all the options and help that will come my way from the NDR team by Edgar and Kierra. I am looking very forward to the relief I will experience.
Reviewed March 5, 2019
I call to get answer about my credit cards after losing my job and my husband became sick, I was unable to make payment, I received excellent service from Mir ** and also the welcome rep. The process was explained to me and my questions was meet with expectations.
Reviewed March 5, 2019
Thank you very much Gilbert ** for making me feel comfortable and secure during our conversation. I know this is the first step for me and I am happy I took it. Thank you for answering all my questions and being so understanding.
Reviewed March 5, 2019
The call went quickly just like my rep said. He was very knowledgeable and friendly, every question I had he knew the answer and took his time explaining it to me. I would definitely recommend to a friend. Thanks, Jonathan **.
Reviewed March 5, 2019
Throughout this process everyone I spoke with was very professional and knowledgeable. I spoke with Lance **. I am very relieved that National Debt Relief has been able to help. The team does a great job! I would highly recommend this agency to other people trying to correct their debt issues and reestablish a good credit rating.
Reviewed March 5, 2019
We talked to Greg ** to get our debt relief started and he went above and beyond what he had to do it to get us started and going. The Welcome Team Kim **(?) and (?) ** were very helpful and explained everything so I could understand it. Everyone really made our experience a wonderful experience. Thanks to you all.
Reviewed March 5, 2019
Both the specialist that helped get me signed up and the specialist that took my welcome call were amazing. They were patient and kind. They went over all the details of the documents that I needed sign. So far so good.
Reviewed March 5, 2019
Adrian was knowledgeable and put my mind at ease regarding the NDR program. I wish I had found it sooner! Adrian has great customer service skills and made me feel like he genuinely cars for NDR clients and their success. The Client Success team member that I spoke with during my Welcome Call was also helpful and polite.
Reviewed March 5, 2019
I am about 3 months into the program and not much to report as of yet. My monthly payments are coming out timely with no issues. I will say that so far the customer service has been fantastic. It was a very simple process getting started. Settlements should get started soon but we will see. Looking at some of the one-star comments has me a bit worried but I am just hoping that this gets me out of debt and onto a better track.
Reviewed March 5, 2019
So far the process has been very professional and I am very satisfied with the debt relief program that I have signed up for to help me get out of debt sooner than I had expected with less money that I had to pay to get out of debt.
Reviewed March 5, 2019
I recently enrolled with you guys for the debt relief program ya'll offer. It was easy to understand, you guys answered all of my questions, and have been very helpful getting me set up with all of this. I have had to call back a couple of times, and everyone I have ever dealt with at your agency has been very helpful and polite.
Reviewed March 5, 2019
Very knowledgeable and informative. Will keep me informed on all matters pertaining to this matter. All information given was direct and to the point. I would recommend them to all of my friends and family if they ever need you. You were very thorough with your presentation and friendliness. I give your reps a thumbs up!!!
Reviewed March 5, 2019
I had an excellent experience with National Debt Relief. The process was explained to be in detail, all of my questions were answered to my satisfaction. The CSR was thorough, very courteous and well informed of the business. I just opened this account so I'll have to wait to see how things go but I feel confident all will go well.
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