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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 180 Reviews 35435 - 35635
    Verified purchase
    Staff

    Reviewed May 9, 2018

    Andrew was very patient and thorough. The thought of giving up my credit cards was rough for me and felt somewhat like a divorce. Change is not easy, but sometimes it's for the best. I feel GREAT about the decision I made and would recommend to a friend. OH WHAT A RELIEF IT REALLY IS!!! I feel like a million bucks!

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    National Debt Relief
    Response from National Debt Relief

    Zenobia, we love hearing when our clients feel noticeably relieved after they’ve talked to one of our agents. We’ll be sure to recognize the agent you spoke to as well! Thanks for the recommendation as well and keep us updated on your progress.

    Verified purchase

    Reviewed May 9, 2018

    Mr. Ricardo ** it was a pleasure speaking with you this evening. Thank you for your services and knowledge in helping me with my creditors. Looking forward to doing business with you and getting out of debt faster. I thank you and have a good evening.

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    Verified purchase
    StaffProcess

    Reviewed May 9, 2018

    I am very satisfied and appreciate the time your people took to make sure I understand and know what I am doing and what to expect by enrolling into this program. I am happy and feel that I have made the right decision in working towards a debt free future.

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    National Debt Relief
    Response from National Debt Relief

    Rhonda, thank you for taking the time to let us know about your experience with us and we thank you for the vote of confidence! You sound committed to getting this done, and that will go a long way toward your success in the program. We’re happy to be working with you!

    Verified purchase
    StaffProcess

    Reviewed May 9, 2018

    Friendly. Respectful. Helpful. I am so glad I decided to work with this company and help me out of my debt. My representative and everyone at NDR are amazing to work with. They made it easy and straightforward so I could understand the whole process.

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    Verified purchase
    StaffProcessTransparency

    Reviewed May 9, 2018

    NDR was very helpful. I do not know the outcome but the on-boarding process was easy and professional. The program was clearly and expertly explained to me and I look forward to be clear of the woods and finally debt free.

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    Verified purchase
    Staff

    Reviewed May 9, 2018

    I would tell a friend about your company for helping people get back on track with their credit and get out of debt. Thank you for helping me get back on track with my credit and closer to being free of my problems I am in. You're very helpful for me. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 9, 2018

    All of the staff here is very helpful and friendly from the first phone call I made to setting up my payment plan. I will be debt-free and just over three years instead of 20 years. They are saving me thousands of dollars.

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    Verified purchase
    Customer ServiceProcess

    Reviewed May 9, 2018

    Over the process was user friendly and concise. While making my decision to go forward I did feel some pressure to make a decision receiving at least one call and email per day asking me for my choice. As this is a big choice, I felt a little pressured. Once I decided this program was the right one for me the process was quick, easy and virtually hassle free. I haven't made my first payment yet so I can speak about the service received so far and it's been good.

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    Verified purchase
    StaffProcess

    Reviewed May 9, 2018

    The entire process was easy and the reps are very helpful, informational, and just made the experience feel like the right thing to do. I was hesitant, it being my first time doing this but I have no fear now because I know they are working to help me. They are on my side.

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    Verified purchase
    StaffProcess

    Reviewed May 9, 2018

    The NDR staff were very professional and the process was very quick. I look forward to working with NDR to become debt free as quickly as possible. I would definitely recommend this company because they have a diverse set of programs to help almost everyone.

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    Verified purchase
    Process

    Reviewed May 9, 2018

    My credit has improved significantly since enrolling in this program. I definitely recommend NDR! I am so grateful for all of the support and dedication that National Debt Relief puts in to get their customers the best deals possible. Very thorough and secure service.

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    Verified purchase
    Customer Service

    Reviewed May 9, 2018

    The best when consolidating my debt!!! Great communication! When there is a settlement, they always email me to let me know the great news and always check up on me to see how I am doing. They took care of everything!

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    Verified purchase
    ProcessTransparency

    Reviewed May 9, 2018

    Great experience so far. They have helped me get on my way to paying for the debts I accrued fairly. Looking forward to being debt free soon. They explained the entire process thoroughly and was sure that I understood everything.

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    Verified purchase
    Customer Service

    Reviewed May 9, 2018

    From the start they have been committed to assisting me get my life back on track. From the first phone call and email to assisting with the paperwork and finding a budget I can work with. I'm looking forward to my bright future.

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    Verified purchase
    Price

    Reviewed May 9, 2018

    When facing 36K in debt and having no way manage it alone, I called NDR. I have been nothing but pleased so far. They have stayed in contact with me, update my portal so I can look at progress and that have helped me feel at ease, and have hope that it will eventually be all resolved. It's been a great experience and affordable.

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    Verified purchase
    Customer Service

    Reviewed May 9, 2018

    Overall I have been happy with National Debt Relief, customer service has been great and very responsive to my needs. The only draw back so far is there are far less settlements than I was lead to believe we would have at this point in the process.

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    Verified purchase
    Staff

    Reviewed May 9, 2018

    Courteous people who really care. Non judgmental and informative with all information. They helped me feel like I was doing something right to get back our financial freedoms. I would recommend to family and friends. Thank you for your help.

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    Verified purchase
    StaffTransparency

    Reviewed May 9, 2018

    The representative Nick was amazing, very helpful, personable, made me feel at ease during a rough time for me. It’s a big decision to consider when you have to close accounts. I was explain step by step what to expect. All my questions were answered promptly. Again thank you for your support... ;)

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 9, 2018

    Since my first discussions with NDR, I have been very satisfied with the communications from your customer service people. My one problem is that I have called on at least 2 occasions regarding continued calls from Chase card services telling me that they have not received any paperwork from NDR regarding my accounts. This could be just a harassment issue but when I checked with NDR, they were unable to confirm any activity with Chase. This was my largest account and I would have thought that would get attention first. Chase wants a proposal and they also deny getting any form to tell them that I have turned over my account to NDR for resolution. Help me fix this and the above is 5 stars. Thank you.

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    National Debt Relief
    Response from National Debt Relief

    Hello Barbara,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

    Verified purchase
    StaffProcess

    Reviewed May 9, 2018

    The gentleman I spoke with were very professional. They took the time necessary to educate me on the process, and assured me that it my best interest was there primary concern. I am still uneasy because I have not done anything like this before. I feel confident that they will walk me through this process as painlessly as possible.

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    Verified purchase
    StaffProcess

    Reviewed May 9, 2018

    I learned about National Debt Relief by accident but I'm so grateful for it. Dianna ** was wonderful in helping us understand the program and getting us set up. Today I spoke with Veronica and did the Welcome Call. She was extremely friendly and patient with me and answered all my questions. For the first time my husband and I feel like our heads are above water instead of under it!

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    Verified purchase

    Reviewed May 9, 2018

    I used to take pride in managing my credit by myself... Until I got myself in a hole I couldn't unbury myself from. It was very nerve racking at first to hand over all my debt to a settlement company and trust they would be successful... But I took the leap, and so far, I'm so happy I did. Having just one simple payment a month is so stress-free... And they are great at keeping me updated on the progress of my settlements. Best decision I made!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 9, 2018

    People were nice and professional over the phone and answered all my questions. Knowledgeable with the answers given to me. Great service. Very easy to understand what exactly the services are about. I would recommend to friends and family if they are ever needing your services.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 9, 2018

    I was a little nervous about signing up for a program like NDR. However, after speaking with Isaiah **, and getting a better understanding of the program, I enrolled. He was very understanding, knowledgeable, and took the time to answer all my questions; along with providing reassurance that this program could really assist me! I'm excited and relieved to being working towards debt reduction!!!

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    Verified purchase
    StaffTransparency

    Reviewed May 9, 2018

    The lady I spoke with was very knowledgeable. She was able to find my information easily. I feel that she explained things well. I am very sorry that it is necessary to use your services, but glad that you are available so I can.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed May 9, 2018

    I had to be very patient and let this process work and it did! It was so easy to sign up and I receive regular updates! The customer service team are knowledgeable and always put your concerns first! I would advise anyone in need to try this service!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 9, 2018

    In the beginning I was kind of nervous but with great customer service and the professionals that they have I had a very good experience. Very thorough, walk me through every page thoroughly read and I did not have a problem. Thank you very much.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 9, 2018

    Within a month or so, I have been able to settle at least (3) accounts which lets me know that NDR is really working on my behalf to relieve my debt. The staff is also very friendly and are always available to answer any and all questions I may have. Thank You!

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    Verified purchase
    Staff

    Reviewed May 9, 2018

    I was so overwhelmed and depressed and didn't know what to do. My husband lost his job of 18 years and found another, but only making less than half of what he was making before. Then was off work from his new job right after he became full time, with a foot ulcer. He had no vacation time, no FMLA time and little help. Calling National Debt Relief has gave me such hope to get through this awful time in my life. They say when one door closes another opens, to me it seemed like all the windows closed also.

    I spoke to Meisha ** who was so very pleasant, caring, understanding and hopeful, letting you know that they are here for you to help you get through this troubled time, will give you support and help you deal with getting free from debt so that you can be free from this burden you are in. I spoke with a Frank, the next day who went over things to make sure that I understood what to expect, understanding documentation and processes. He was very pleasant and helpful also. National Debt Relief gives you hope that life will be better in time. I will tell anyone who is going through financial stress and debt to call them. Bless National Debt Relief, I don't know what I would have done without them.

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    Verified purchase
    StaffProcessTransparency

    Reviewed May 9, 2018

    Each person I communicated with was very supportive. They explained the program well and answered all of my questions. I felt very comfortable and satisfied once my application was complete. I can finally feel a sense of relief and move on to become debt free!

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    Verified purchase

    Reviewed May 9, 2018

    Easy to speak about the accounts. Easy to set up payment plan. Which is important to me so I can budget. As anything happens with any accounts I receive a phone call! Therefore I’m pleased so far that I made the right decision to use this company.

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    Verified purchase
    Staff

    Reviewed May 9, 2018

    My interaction with this company was exactly the way I wanted to be treated. Admitting I was in financial trouble and needed help was very hard. I was treated with respect. The people I dealt with were knowledgeable and did not press. They gave me the information and did not pressure me to make a decision. Completing the transaction was easy and straightforward. I am very comfortable with National Debt Relief and have complete faith in this company.

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    Verified purchase
    Staff

    Reviewed May 9, 2018

    I am very satisfied with NDR. Every representative I speak with does a good job explaining my situation and answering my questions. I would recommend NDR to anyone having problems paying off their debt. I will be debt free much faster because of NDR.

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    Verified purchase
    Staff

    Reviewed May 9, 2018

    This company is amazing. I can actually breathe again... Everyone that I ever talk to was so very nice and helpful. I never felt judged in any way. My questions were always answered and this company was wonderful about keeping me updated often.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed May 9, 2018

    I'm more than pleased with the response time I received from National Debt Relief. My representative Nate was very Courteous and helpful. He answered any questions I had knowledgeably and made sure I understood and was comprehensive to how the program works. My welcome representative Paul was also equally as courteous and helpful. I'm very thankful for both of these guys help. Good Job!!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 9, 2018

    They are unwilling or unable to follow directions from clients. I cannot hear on the phone very well & have requested all correspondence via email. They insist upon calling at all hours. What is wrong with these people?! It's been over a year since I started with NDR & am not impressed.

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    National Debt Relief
    Response from National Debt Relief

    Hello Jann,

    We’re really sorry to hear about what happened and we would like to make sure mistakes like these don’t happen again. We will be reaching out via email and will do everything possible to make sure this situation is made right.

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed May 9, 2018

    I was very leery of doing this and very unsure. After talking to Ryan **, who assisted me throughout the entire process, my mindset was great. They are very courteous, and explain everything to where you can understand it... Also, they fully answer any questions you have. They also set me up with a lawyer and their full team in case any legal issues arise. After I hung the phone up, after the final welcome call... I knew in my heart that the National Debt Relief Team was in my corner, and will be throughout the whole process. National Debt Relief is #1 in my book... Thanks Guys!

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    Verified purchase
    Process

    Reviewed May 9, 2018

    Took a little time to build up my account but after 4 months I have my first creditor off my shoulders. They ended up accepting less than half of what I owed them. Very happy about this! Did not even have to speak to to anyone. Very easy process. Thank you NDR. Would recommend to anyone who just needs some weight lifted off their ahoskera and wants to get back on track financially.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 9, 2018

    I felt a HUGE sense of relief after speaking with the certified debt specialist. He made me feel at ease after explaining everything thoroughly. There is no lack of communication either - the welcome call the next day went over everything again just to make sure I understood everything and if I had any questions.

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    Verified purchase
    Staff

    Reviewed May 9, 2018

    I would like to thank Mr. Matthew ** for being very helpful, patient and attentive to my financial concerns. He educated me on how consolidation works and answered any questions I had. I would gladly recommend National Debt Relief to all of my friends and family in need of your services.

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    Verified purchase
    Staff

    Reviewed May 9, 2018

    I had got myself over my head in debt and needed help with getting out of debt, by the grace and love of God I came across this company. Everyone that I have dealt with has been friendly and professional. My journey has just begun and they have already settled 3 accounts and has saved me quite a bit of money already. I highly recommended this company to any needing help with debt.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 9, 2018

    Even though when I call I don’t like to be transferred three times before I get to the right person, the customer service is very good. The people answering the phone are very helpful and friendly. I am happy with National Debt Relief and how they have handled my credit card debt.

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    Verified purchase
    StaffProcessTransparency

    Reviewed May 9, 2018

    Both of the representatives we spoke to were very professional,polite and helpful. Their comments and explanations were clear and concise. We had no problems understanding how to apply for the program and what to expect. We would recommend this program to anyone.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 9, 2018

    Everyone was very nice and clear on what I needed to know. I called early and everyone was upbeat and very courteous to my situation. I didn't feel talked down to and felt they were there to help me and be on my side.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed May 9, 2018

    My experience was very satisfactory on all accounts. Kester ** was very helpful with explained everything and answered all my questions. Celest with the welcoming call went back over everything and answered the questions I had and I am very satisfied with their service.

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    Verified purchase
    Staff

    Reviewed May 9, 2018

    Both the people I talked to during my experience were professional and very helpful. The whole transaction went smoothly from beginning to end. If I had a company I would like these people to work for me.

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    Verified purchase
    Staff

    Reviewed May 9, 2018

    Andrew was amazing and so detailed! Amazing service and kindness. He went over everything twice just to make sure I understood everything! Very excited to be on the journey to be debt free! Finally a company that cares and wants to help!

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    Verified purchase
    Staff

    Reviewed May 9, 2018

    They were great to deal with, very knowledgeable. It seemed to be a bit fast, like you had to make a decision right then but other than that a good experience overall. Also - going through the paperwork was a bit fast, I went back through before I signed.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 9, 2018

    Great customer service and a knowledgeable and helpful and friendly staff. Everything was always explained and presented in a clear and understandable way. It was a simple and effective way to get myself out of debt and taking back control of my finances.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 9, 2018

    Everyone, with whom I have spoken, was very friendly, careful education on the program, patient and wanted to help. They were cooperative when I wanted to take time out to do my own math and welcomed my return. They walked me through all the rules and regulations and directions for the management of future problems with proper names and phone numbers to contact in case of questions.

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    Verified purchase
    Staff

    Reviewed May 9, 2018

    Everyone that i spoke to were very very helpful. I would recommend to any that is in situation. It took a big relief out off my shoulders and the payments every month are very reasonable every month. Again thanks everyone that works there.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed May 9, 2018

    Great customer service and very patient, all employees very professional. The total process was very quick and easy. The breakdown of everything was completely understandable and made very easy to work with. Thank you Debt Relief, I’ll be sure to refer you to all those that I hear need help.

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    Verified purchase
    Customer ServiceProcess

    Reviewed May 9, 2018

    I’ve had a great experience so far in my process with this company. Communication is great and their customer service is amazing. I do not regret choosing this company to help me with my debt. I’d recommend this company to everyone!! Best decision I’ve ever made.

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    Verified purchase

    Reviewed May 9, 2018

    I have been very pleased and satisfied with the settlement offers National Debt Relief has secured from my creditors on my behalf. I enrolled in the program in December 2017 with a total of 6 creditors that were included in my program. This month, May 2018 I accepted a settlement offer from my 4th creditor. Thank you.

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    Verified purchase
    StaffProcess

    Reviewed May 9, 2018

    Everyone I spoke with concerning my debt were very helpful and knowledgeable on everything about the program. And I was impressed and smoothly everything happened. I'm looking forward to starting the program and making my, unfortunate debt, be taken care of in a timely manner. Thank you again!

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    Verified purchase
    Online & App

    Reviewed May 9, 2018

    They have resolved my accounts in timely fashion and has made a reduction in the dollar amount to my satisfaction. I would recommend them to anyone that needed help with debt. Their website is easy to use. Shows your account in detail.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 9, 2018

    They are great to work with. Very professional and care about the customers. They answer any questions you have and make you feel at ease. I thought I would have to file for bankruptcy. Thanks to them I didn't have to. I would recommend them to anyone in need of assistance.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 9, 2018

    Upon receiving an email from National Debt Relief I contacted them as they requested and the gentleman on the phone was able to assist me with agreeing to accept the offer that have been negotiated. He was very courteous and provided me with the information that I needed in order to make the right decision.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 9, 2018

    I have had a great experience so far with NDR. Thy are detailed with the phone calls and emails. The only issue I have is they send so many emails all within each phone call. I think it would be much more efficient if each email would be properly titled and maybe a bit less info in each. A check list would also be extremely helpful. I really liked that I will be dealing with one specific person, Oscar. Will definitely be able to help me clear up any confusion that I have and answer any questions directly.

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    National Debt Relief
    Response from National Debt Relief

    Nicole, thanks so much for the feedback. It sounds like you’re one of our newer clients and we want to take a moment to first congratulate you on taking this step towards becoming debt-free. Also, we welcome feedback that will help us make the overall process more client-friendly, so thanks for letting us know. We’re happy to hear that your experience has been great so far, and we’ll make sure it continues to surpass your expectations as you continue in the program. We encourage you to keep us updated with the status of your journey. Best of luck to you!

    Verified purchase
    StaffProcess

    Reviewed May 9, 2018

    The representative who initially assisted me with the program was very thorough and dedicated to the process. I had a lot of questions that I presented to him regarding the debt relief process and he answered everyone of them. I am looking forward to becoming debt free and improving my credit score.

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    Verified purchase
    Transparency

    Reviewed May 9, 2018

    This was my first time calling and was very satisfied with the knowledge and thorough explanation about the program. It seems as though I made a wonderful decision to getting debt free and seeing the light at the end of a tunnel.

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    Verified purchase
    Staff

    Reviewed May 9, 2018

    Fast service. Very friendly / answers all my questions & explains anything I do not understand & helps with all forms. Informs you how to pay and what you will pay and when you will pay it. They even turn you on to a lawyer firm.

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    Verified purchase
    StaffProcessTransparency

    Reviewed May 9, 2018

    National Debt Relief is excellent to work with. They walked us through the process step by step and helped to make everything easy to understand. They fully explained all details of the program and helped us gain a better understanding of why our financial situation was not improving with making monthly minimum payments. The enrollment process was easy and we definitely feel like we have the right team helping us to improve our situation.

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    National Debt Relief
    Response from National Debt Relief

    Michael, it sounds like your initial experience with us has been very positive. We encourage you to ask as many questions as you need to so you can become familiar with the process. Please also keep us updated on your progress as you reach each new milestone. We wish you the best of luck as we work with you to get you debt-free!

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed May 9, 2018

    Everyone is very knowledgeable and helpful. As well as professional and friendly! They took time to explain the process and answer all of my questions thoroughly. I was able to make a completely informed decision about my debt with their help!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 9, 2018

    Great customer service. Question were answered very clearly. I enjoyed speaking to this team because they ensured I was in good hands. They made all points very clear and made sure I knew they had my back. Thanks for a pleasant experience.

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    Verified purchase
    Customer Service

    Reviewed May 9, 2018

    Sharrad and the welcome call answered my questions fully. I appreciate the extra time that Sharrad took with me because of my PTSD. It helped me to stay calm and therefore be able to hear things correctly so that I could make an educated decision.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed May 9, 2018

    Brian ** helped me enroll in the program and was very helpful, courteous and professional. He answered all my questions. My welcome call was with Nicole **, who was professional and walked me through everything else. Thank you so much for everything.

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    Verified purchase

    Reviewed May 9, 2018

    National Debt has been a godsend for me in helping me to resolve my debt and get back in track. I would highly recommend this for anyone wishing to help turn around their debt and get a handle on it. I am on the way to being financially responsible. Thanks a million.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed May 9, 2018

    Both were very helpful and explained things very clearly! Very kind and caring. Had a lot compassion for my situation. They took time to make sure I understood everything. Great customer service skills. Would recommend this company to my friends. Thank you so much.

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    National Debt Relief
    Response from National Debt Relief

    Sabrina, we’re always happy to hear when our clients receive outstanding service. Thank you for taking the time to share your experience with us today. We want you to be successful in the program, so we’ll take the time to make sure you understand the process as fully as possible. It sounds like you’re off to an excellent start. Since you’re a newer client, it may take some time to get familiar with the way it all works. We encourage you to ask questions, and make sure you clarify anything that doesn’t make sense. Our Client Success Team is always happy to speak with you and address any concerns you may have. Thank you for the recommendation as well and we’re happy to be working with you!

    Verified purchase

    Reviewed May 9, 2018

    Our finances have gotten considerably worse and National Debt Relief has been such a great help. We would recommend highly this company to anyone. We didn't want to go bankrupt (which was our next step) and they helped us tremendously.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 9, 2018

    I have never had anyone so professional, kind, courteous and genuinely concerned about my personal affairs like Diamond was. She is an asset to your organization and should be recognized for her success in helping your clients. Before, during and after the call everything went smoothly due to her knowledge and professionalism.

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    Verified purchase
    StaffProcessTransparency

    Reviewed May 8, 2018

    Having just enrolled in the program, I have the utmost confidence that I will be debt free in no time thanks to the helpful staff who worked with me during the application process. They explained the program in great detail and encouraged me to ask any questions that came to mind, no question was a bad one!

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    Verified purchase

    Reviewed May 8, 2018

    Well I did like National Debt Relief until... I received a phone call today offering me a loan to pay off my creditors faster, I asked for more information and was transferred to Metabank. They did a soft credit check and denied me the loan...obviously!! My credit score isn't looking fabulous right now obviously, that's why I'm enlisting the help of National Debt Relief!! Why would you offer me a loan dependent on decent credit? Why would you waste my time? You know all of my info and what I'm doing here with you. I would love to know the thinking here and why I was offered this. It's almost laughable.

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    StaffProcessTransparency

    Reviewed May 8, 2018

    Everybody is very helpful. They are very clear in explaining the program. Everyone is also very compassionate of my financial situation. I would definitely recommend your company to everyone I know. I am looking forward to being debt free because of your help.

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    Customer Service

    Reviewed May 8, 2018

    This was very scary for me. But from the first phone call from Freddie ** to the lady who did my welcome call, my mind was put at ease. Both answered all my questions and eased my way to feeling like I'm doing the right thing and that I will be taken care of by the best.

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    Customer ServiceStaffTransparency

    Reviewed May 8, 2018

    I feel you guys need to work more on communication. When a person tells you he or she can't afford what is coming out every two weeks. You guys cut it for three months. I just feel you guys are holding the money and not doing anything with it. So my credit score is taking a hit while you guys are not paying the bill.

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    Response from National Debt Relief

    Hello William,

    Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence for us. We will be reaching out shortly in order to make things right. You can also call us directly at 888-660-7427.

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    Staff

    Reviewed May 8, 2018

    Great help, very helpful and kind. Very knowledgeable on debtors and resolutions for solving debt. Personally helped me understand things I did not know so I understand how things work. Would recommend to anyone. Thank you so much for your time and helpful knowledge. I can’t wait to be debt free!

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    Customer ServiceStaffProcess

    Reviewed May 8, 2018

    I am very happy with the experience I've had so far. The program is easy to understand and enrolling is straightforward. The customer service department is communicative and highly responsive. The online portal, though simple, includes everything needed to manage the program effectively. Settlements have been consistent and easy to manage.

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    Staff

    Reviewed May 8, 2018

    I lost my job last October without any notice and had some credit debt from my ownership of a condo that had a lot of repairs. I knew I had to do something so I called National Debt Relief and told them my story. They worked on it a little and came up with an amount for me to pay them each month that I could afford after I got another job. Just yesterday they let me know that they had a solution from one of my credit cards and I was so surprised. It has only been 6 months and they got me the best deal that I could ever imagine. They are so nice to work with and I really appreciate what they have done so far. I know they will succeed with my other debts and I can't wait to be debt free.

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    Customer ServiceStaff

    Reviewed May 8, 2018

    Absolutely wonderful!!! They were so helpful!!! The first man I spoke to was so down to earth and very patient and kind! He answered all my questions and helped me understand everything! The lady that did the welcome call was also very helpful and very polite! I will recommend You to others for sure. Thanks so much!!! I did not know this kind of help with debt was out there! I'm so glad I called! A+!!!

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    Customer ServiceStaffProcess

    Reviewed May 8, 2018

    He was very professional and very well informed. Was a big help, went over everything, called by a few time in helping get the right paper to submit the customer server. Was a big help also in this process. Thank you for all the help given.

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    Customer ServiceStaffTransparency

    Reviewed May 8, 2018

    After only three months in the program, National Debt Relief has already settles three of the 18 accounts we have with them. The communication with this agency is amazing!!! Highly recommend!! We had tried a different company in the past but this one showed us real results.

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    Customer ServiceTransparency

    Reviewed May 8, 2018

    Great company to do business with. If you don't understand something they take time to explain everything to you. They walk you through every step. They stay with you every step of the way. Plus if your have questions after you hang up you can always call them back.

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    Staff

    Reviewed May 8, 2018

    Kind, friendly staff that were empathetic to my situation and assisted with passion, knowledge and integrity. Thank you for your help and I can assure you that I will have my funds available so that I may be on the positive path of being debt free. Thank you for your fast and friendly service. I appreciate you and God Bless!

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    Customer ServiceStaff

    Reviewed May 8, 2018

    Amazing customer service. Every promise has been kept. This is a hassle free, super convenient way to become debt free in a short time frame. I would recommend this company to anyone that feels like they are drowning in debt and there’s no hope! I have been treated with respect and given understanding during every phone call and email. It’s nice to be treated like a person - not a number.

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    Customer ServiceStaffProcess

    Reviewed May 8, 2018

    Every interaction I have had thus far, I would rate the customer service 100! This is a very difficult/embarrassing decision, but the customer reps have been extremely pilot, patient and genuine when helping me through the process. Chris ** is a great face (voice) for your company, his professionalism and kind personality really made me feel comfortable and confident with beginning this process. Thank you, Chris!

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    StaffProcess

    Reviewed May 8, 2018

    Both people I have spoken with from your program were awesome. They were helpful, professional, friendly, courteous and knowledgeable. They answered all my questions promptly. I have several friends that are in the same situation... I am going to highly recommend you! We are looking forward to working with you.

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    Customer ServiceStaffProcess

    Reviewed May 8, 2018

    Great customer service. Very helpful. Nathaniel was very helpful with helping through the process in starting my program. Everyone that i spoke to was very helpful and good and explaining what I needed to know about the program. Overall was a really good experience. Thanks National Debt Relief for helping me out.

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    Customer ServiceProcess

    Reviewed May 8, 2018

    I appreciate the quick assistance with our debt. I felt relief after the time I spent on the phone. I have felt like a failure having so much debt, but really appreciated being treated and reassured throughout the process. I would definitely recommend them as an option for debt relief.

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    Process

    Reviewed May 8, 2018

    I was a little skeptical at first but with this program you have to believe in the process. NDR has come through for me and I am only into this for 4 months so far. I would recommend to anyone who wants to get control of their debt.

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    Customer ServiceStaffProcess

    Reviewed May 8, 2018

    Overall it was a nice experience, they were non judgmental, friendly, and helpful. It did take a little while to go through the process. The return phone call took a little over an hour after being told it would be 40 minutes to an hour.

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    StaffProcessTransparency

    Reviewed May 8, 2018

    My experience with NDR was stellar. My representative worked with me from the start, made things easy and VERY clear. I appreciate her taking the time to make sure I understood everything. The whole process was amazing and very helpful.

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    StaffProcessTransparency

    Reviewed May 8, 2018

    I went to the website to request a consultation and had a call the very next morning. I talked with Logan about my situation and he gave spelled out exactly how NDR program worked. He was thorough and completely transparent about the entire process. This made my experience incredibly seamless and painless.

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    Staff

    Reviewed May 8, 2018

    Everyone I’ve talked to has been great. They have been kind, and very helpful and made me feel like I’m not doing this alone. I was so worried about doing this but now I have no concerns and I know I’m in good hands. Thank you all so much!

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    Staff

    Reviewed May 8, 2018

    My experience was amazing. Luis had the most helpful service I have ever experienced and always answered any of my questions. We are just starting out our family, and have a newborn in the household, and he really made us feel like we could take care of all our debt and be in a good, strong standing for the future.

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    Staff

    Reviewed May 8, 2018

    National has recently negotiated two of my debts down and I am very happy about it! I hate being in this situation but they are really helping me get out of it! Thank you National Debt Relief! I couldn’t do this without you!

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    StaffProcess

    Reviewed May 8, 2018

    I entire process with Anthony ** has been very easy and he made me feel at ease throughout the process. Not pressuring me at all. Having debt makes life very difficult, especially if you are over your head in debit. He rescued me. Now I can sleep at night. I would definitely recommend NDR to individuals having debt problems.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 8, 2018

    I have been working closely with Vanessa **. She has been a great help to me and my situation. I also received my welcome package phone call the gentlemen whose name I can't remember at this time but he did make quite clear how this program worked. I am very pleased with this program.

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    StaffProcessTransparency

    Reviewed May 8, 2018

    I have been impressed with this team. They have gone to great lengths to explain every aspect of the program and ensure that there is no confusion. This is a very promising and creates a very optimistic start. Matt was very helpful and caring.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 8, 2018

    Always keeps me updated and informed. Good communication. The customer service is always kind and helpful. If I have any questions they are answered promptly and with knowledge. I'm always happy with my interactions. I would recommend this program to others. I'm happy with the outcomes we've settled so far.

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    Customer ServiceTransparency

    Reviewed May 8, 2018

    So far, I have had nothing but a positive and reassuring experience with National Debt Relief. They answer many of my questions before I even have to ask. They explain everything in great detail and left me feeling a lot less stressed over my debt.

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    Customer ServiceStaffTransparency

    Reviewed May 8, 2018

    Since the moment I chose to contact NDR, they have been nothing but a dream to deal with. The customer service is outstanding. I have had the pleasure to speak with Joe and Karen and I have been amazed by their professionalism and friendly personalities. Everything has been explained to me clearly and I cannot wait to be out of debt thanks to this wonderful company. I am so glad I chose this route, I’m already starting to feel a little less stressed! Would definitely recommend this company to all my friends and family!

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    StaffTransparency

    Reviewed May 8, 2018

    Everyone was very helpful in answering my questions and taking the time to explain the process of getting my debt under control so it be paid off in a reasonable amount of time and for an amount that I could afford. I was very happy with the service I received. Thank you National Debt Relief.

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    Reviewed May 8, 2018

    I was pleased to hear that another creditor will be paid. I look forward to having all nine of them reduced to half or better within end of the year, or shortly thereafter. And after this my credit restored.

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    Customer ServiceStaff

    Reviewed May 8, 2018

    They have offered a great teamwork. Fast respond, and a satisfied solution. They try to find the best solution for you, and always are open to talk about every issue, positive or negative things that you can have with it.

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    StaffTransparency

    Reviewed May 8, 2018

    The experience was great. It was well explained, and I feel secure with my decision of joining the National Debt Relief. The person who helped me was very kind and explained everything with all the details and answered all my questions.

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    StaffProcess

    Reviewed May 8, 2018

    On both occasions the agents spoke rapidly and seemed more concerned with covering all the information from the scripts they were reading from rather than taking the time to help me understand both the information and what the information might entail. For the layperson first being exposed to this process the information presented can be both intimidating and daunting. A slower pace from the agent would make a big difference in creating a sense of trust and well-being with the client. The agents were friendly and kind but rushed in their presentations.1

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    Response from National Debt Relief
    Hello Henry,

    Thank you for the review and feedback. National Debt Relief appreciates when our clients take time to leave a note about us! Our goal is to always provide a world-class experience for every client. A member of our team will be reaching out directly to better understand how we can continue to improve our process.

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    Process

    Reviewed May 8, 2018

    Mike did a great job of explaining the entire process to me. I feel like there will be a solution to my hardship and I will no longer have to be bothered all day long with creditors calling me. Thank you for your help!

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    Reviewed May 8, 2018

    Good job on the Capital One credit cards!! Now on to OneMain Financial! Concerned about Walmart and Heritage Credit. I don’t want to have the embarrassment of being served at my place of employment ever again. Republic Finance was not a good experience.

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    Customer ServiceStaffProcess

    Reviewed May 8, 2018

    It was easy to set up. They responded in a timely manner. Very polite and answered all questions I had. Very quick 2 day process to get it started. All forms could be signed over the phone using your phone.

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    StaffProcessTransparency

    Reviewed May 8, 2018

    I was very pleased with the team members who helped me through the process. It was explained clearly to me. It was easy to enroll. The people who I spoke with knew exactly what they were doing. I would recommend this program.

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    Customer ServiceStaff

    Reviewed May 8, 2018

    The settlement process was handled efficiently and I was notified immediately. I am pleased with how quickly things are moving. The staff is always available to answer my questions. I feel confident all of my debts will be resolved in a timely fashion.

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    Customer ServiceStaffTransparency

    Reviewed May 8, 2018

    After speaking with NDR representatives, I felt like somebody actually cared. Everything was explained in detail and any questions I had were answered as well. I’m so glad I made this choice. My representative was Ricardo. He was awesome and very understanding. I called him in tears literally. I’m so glad I did.

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    StaffTransparency

    Reviewed May 8, 2018

    Everything was explained in detail. Helped me understand things I was unsure of before. And they were nice about it. Easy to follow with everything. Great experience. Helped ease my mind with things. Thank you for all the help with the startup.

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    Staff

    Reviewed May 8, 2018

    The information and the services the company provided to me was very straightforward. It was also very easy for me to understand what was going to take place with my debt situation. I feel very comfortable with the agency and I do believe they are trustworthy and they have my best interest in hand.

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    Customer ServiceStaffProcess

    Reviewed May 8, 2018

    The specialist I talked to on the phone was informative and patient in answering all my questions. Then he moved quick and got the whole process started in just a couple of hours. He got our debts all organized and set up a payment plan that will allow us breathing room in our budget and still get all the accounts taken care of. Thanks Nate!!!

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    Reviewed May 8, 2018

    I found this company on the internet. They seem to be following the law and rules set by NY State, but I’m still nervous about paying this money and nothing gets done. I pray I’m not being scammed. I have a feeling everything will be alright, but I’ll feel better when/if I get the positive results I’m looking and paying for.

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    StaffProcess

    Reviewed May 8, 2018

    I have just signed up with National Debt Relief but have already had the best experience. Everyone I've talked to have been respectful and knowledgeable and put me at ease throughout the process. I had no hold times. Feel much less stressed about my debt.

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    Staff

    Reviewed May 8, 2018

    The team members I spoke with were very friendly and helpful. They were also extremely invested in helping me reduce the debt I have accrued through credit cards and loans. I would definitely recommend a friend that may need the same assistance as I did.

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    StaffProcessTransparency

    Reviewed May 8, 2018

    Very good experience getting signed up. Rep Drew ** was patient with me, as I was a bit skeptical and had a lot of questions. It was a big step for me, but Drew made me feel comfortable and explained how the program worked in a way that helped me understand.

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    Reviewed May 8, 2018

    National Debt Relief got me settlements for my three credit cards in under a year. I am finally feeling relief in my debt. Thank you. I am appreciative of your assistance and all the work that has been put in. I was on a path to nowhere paying my three credit cards the way I was paying them off. Again thank you National Debt Relief.

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    Customer Service

    Reviewed May 8, 2018

    We are thankful for helping us getting our debts sorted out. We appreciate your assistance. We are glad we called and ask for help. Otherwise we would have had a much more difficult time at achieving our goals. This company really goes the extra mile to make sure we take control of our resources and rebuild our finances. Thank you.

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    Staff

    Reviewed May 8, 2018

    Overall the people have answered all my questions and I am very happy that I found you. I will tell everybody who has the same problems like I do. I wish if I had known your company, I really appreciated your help, thank you and may God bless you.

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    Staff

    Reviewed May 8, 2018

    National Debt Relief has saved me thousands of dollars and a lot of agony and stress. I am very pleased with their service and their polite professionalism. I would, and have recommended their services to my friends and colleagues. Thanks again NDR!

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    Customer ServiceStaff

    Reviewed May 8, 2018

    Although there were some oversights on the paperwork, they were caught in time. Very friendly and knowledgeable customer service. A little nervous about being late on my bills. The team member reassured me it will be fine in the end. I'm looking forward to being back on track financially!

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    Transparency

    Reviewed May 8, 2018

    Very concise and clear in what is going to happen. I'm a bit concerned about the further decline in my credit score, but I know it's gonna be amazing once the debt is paid off. If this works, I'm going to see if I can get my husband's debt fixed too.

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    StaffTransparency

    Reviewed May 8, 2018

    I've had a pleasant experience thus far with all representatives. They have been very knowledgeable and explained all my questions thoroughly. Also to top it off, they have been extremely pleasant to chat with.

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    Staff

    Reviewed May 8, 2018

    It looks like I should be debt free in 4 years or less and I am very happy about the forward progress being made with your company. The people I spoke with were all very professional and I am, thus far, pleased with the progress taken.

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    StaffProcessTransparency

    Reviewed May 8, 2018

    Whew, so glad that this process is over, Josh ** was great. He listened to my concerns and answered every question I had thoroughly, and was extremely patient while I explained why I needed this program. I need to see how the process goes, but as of today, I will definitely recommend.

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    StaffTransparency

    Reviewed May 8, 2018

    I found it quick and easy to make the decision and sign the documents. Both of the representatives took their time to make sure I understood all the legal implications. Also I found the information shown with the debt, the repayments, very clear shown.

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    StaffProcess

    Reviewed May 8, 2018

    While signing the documents for the National Debt Relief Program, I was treated with respect and patience. The staff made sure I was informed and answered questions until I understood and felt comfortable with the whole process. The staff were polite.

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    Staff

    Reviewed May 7, 2018

    Travis and Gabrielle were very courteous and completed all pertinent questions. Travis even walked me through the signing on the computer. Yes. I would definitely recommend them to others. I haven't had to reach out to consolidation. However, after the death of my husband in almost 2 years things have fallen apart. Thank you so much for the help.

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    StaffProcess

    Reviewed May 7, 2018

    The professionalism of the staff made this very easy. They showed care and concern for how they helped us through the program. My wife and I had talked about how we could pay off some bills off fast, thanks National Debt Relief...

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    Staff

    Reviewed May 7, 2018

    I am really happy with National Debt Relief! They have already settled 2 creditors for me and very friendly people to work with and will use them again if I need too! Also, hoping to get more debt paid off.

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    Staff

    Reviewed May 7, 2018

    I had a great experience with both Hunter and I forgot the lady's name. It was very helpful and I want to say thank you. It was very informative and if I have anybody that needs help I will gladly recommend you guys.

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    StaffProcess

    Reviewed May 7, 2018

    They did amazing job of explaining everything. They provided all the information we will need to to be successful with the program. We would recommend them To friends and family that might need this program. They both were very nice and answered all of our questions.

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    Staff

    Reviewed May 7, 2018

    Very pleasant good experience. Would recommend to a friend. Very accurate information. Very polite. Good informative information. Very helpful. Both contacts were very competent in doing their job. Very detailed in doing their job. I feel confident relying on this company to get me out of debt.

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    Customer Service

    Reviewed May 7, 2018

    My first experience with anything like this, it was good. Took a while on the phone to get everything together, but we'll see how things go from here. I hope they can work out everything that they promised. I have never used a service like this before, I have always been on time and fairly responsible with money, however things happen, life and jobs change, and we fell into a rough time. Hopefully things work out and make a turn for the better.

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    Customer ServiceProcess

    Reviewed May 7, 2018

    Many thanks to Kate **... Thank you for explaining to me properly what this program really is... Even though I know that I keep on repeating my questions you would just answer me with a laugh that made me more comfortable. Thanks so much Kate.

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    StaffTransparency

    Reviewed May 7, 2018

    Isaiah was very thorough and also personable! I was so happy to have dealt with him. He answered all of my questions and explained the things I didn't quite understand. He has a wealth of knowledge, years of experience and a great attitude.

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    Customer ServiceStaff

    Reviewed May 7, 2018

    I’ve been dealing with National Debt Relief for about 2 years now and they have been amazing through a hard time. Not once have I felt judged or belittle. Every phone operator has been respectful and very helpful. And most of all my credit card debts are being or have been settled. I highly recommend National Debt Relief.

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    StaffProcessTransparency

    Reviewed May 7, 2018

    Anthony ** was amazing. He was very kind and understanding to my situation. He was very clear on the details so that I understood all the legal aspects. He didn’t make me feel embarrassed with my situation. He made me feel safe and accepted. I’m very glad that I was signed on with this program.

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    Customer ServiceStaff

    Reviewed May 7, 2018

    Both Greg ** and Dan, shoot I forgot his name, it was Dan or Dave something were amazing and very helpful! The second guy I talked to the one I forgot his name was very helpful especially because I let him know I was on my lunch break and the sooner I could get him off my phone the better and he was amazing in reading everything he had to and getting me off the phone in less than 15 minutes. Both these men are amazing at what they do! I am so excited to start getting out of debt!

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    Customer ServiceStaffTransparency

    Reviewed May 7, 2018

    Contacting National Debt Relief has been the best decision I ever made. I have just enrolled in their program but so far they have been transparent and have given me hope again. I was afraid and embarrassed but their customer service reps are more than understanding. They don't judge and make you feel at ease and ensure you that everything will be OKAY. If you are one of the many out there who just can't see the light at the end of the tunnel, I recommend National Debt Relief. Give it a try, their consultation is free. You are a phone call away to being debt free.

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    StaffProcess

    Reviewed May 7, 2018

    The agents helped me walk through step by step with the process and I feel relief that I will only rely on paying all our debts with one company and have them work out a plan in order for us to start a new and keep as afloat in paying our debts. Again, thank you very much for all of the agents.

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    Customer ServiceStaffTransparency

    Reviewed May 7, 2018

    They where friendly helpful... They responded my all questions... I am happy with the service they gave me... They explain everything to me. I am so happy that I call the National Debt Relief. I am happy that I can count on them to helping me out.

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    Customer ServiceStaff

    Reviewed May 7, 2018

    When talking to customer service they were very understanding of the situation that I was in and very helpful in answering my questions about the program even if I repeated the question phrasing it a different way. The welcome call representative was also very helpful and answered my questions politely and professionally.

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    Staff

    Reviewed May 7, 2018

    I thought, my representative, Sagid **, was complete in explaining all the details involved in National Debt Relief for my situation putting a program together to help relieve my debt situation. I would recommend National Debt Relief to a friend. Thank you.

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    StaffProcess

    Reviewed May 7, 2018

    I had the pleasure to work with Ryan ** and Robert **, both were very professional and well versed on their craft, made the process feel seamless and easy. As far as the early process it seems to be very straight forward. I will see how it stands as the months go by. Thank you.

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    StaffProcess

    Reviewed May 7, 2018

    I spoke with both Ty ** and Ronald **. Both agents were articulate and cordial. Each were very frank and honest with my issues, informative about the benefits and the consequences of proceeding with the NDR program. I was very confident in my decisions to follow the program guidelines and I felt very gratified that I was understood and not looked down upon because of my circumstances.

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    Staff

    Reviewed May 7, 2018

    I am impressed with their level of dedication and professionalism. They came along to help me when I didn't know where to turn. The analysis of my financial situation was thorough and easy to understand. I look forward to getting my financial future back on track with their help.

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    Customer ServiceTransparency

    Reviewed May 7, 2018

    I called your company looking for help that I desperately needed. I had already contacted another company which scammed me, taking some of my money. National Debt Relief is nothing like this other company. I am absolutely relieved that I made this call. Your associates are very polite and clear when explaining all of the process. Thank you for your support.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 7, 2018

    Aaron ** was very knowledge and helpful. He was clear and understandable and answered all of my questions to my satisfaction. He made a cumbersome process seem pretty easy! I greatly appreciated that he was the one who answered my call. :-) What a nice young man.

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    Customer Service

    Reviewed May 7, 2018

    I was very apprehensive to make the first call, but from the moment I did everything I needed to know about getting help for my debt was laid out effortlessly. I've never had an experience start so smoothly. Thank you so much helping me get back on track.

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    Customer ServiceStaff

    Reviewed May 7, 2018

    I recently enrolled in your service. My assigned rep, Oscar, was efficient, friendly, and patient. The follow-up welcome call, with Karen, was also very professional. Follow-up emails are coming as scheduled and contain information that is very helpful to the entire process.

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    Customer ServiceStaff

    Reviewed May 7, 2018

    Received welcome call and representative went over all information and answer questions that I had. Rep was very professional and informative. He answered all questions and made me feel like everything will be taken care of. I relied heavily on the BBB rating that this company will be reliable and honest.

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    Reviewed May 7, 2018

    I appreciate the sense of security I get from letting them take over the negotiating of my debts and having one account everyone is paid out of. Being able to access all my information and payments is very reassuring. I would recommend this company to friends and family who need their assistance.

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    StaffTransparency

    Reviewed May 7, 2018

    Very prompt, courteous, accommodating service so far. Great interaction with a knowledgeable team so far. Took the time to ensure it was the right program for me and that I was ready and very clear on expectations. Look forward to the opportunity to work with them and become debt free.

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    StaffProcess

    Reviewed May 7, 2018

    I signed up with Elliot and he was wonderful in answering all my question and concerns. He was very positive and helped me through the process. I hope everything else is as great and I can have everything paid off in a timely manner. Thank you.

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    StaffTransparency

    Reviewed May 7, 2018

    They are very nice and helpful, they give you every detail you need in order to succeed in the program while being transparent. It is excellent and I am excited to work on fixing my debt with such a great team of people.

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    Customer ServiceStaffProcess

    Reviewed May 7, 2018

    I am so happy that I went with this service. They did an outstanding job resolving my debt. Stick with the program and they will resolve your issues in no time. Very friendly customer service and great company. You will be very happy that you signed up with them.

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    Customer ServiceStaff

    Reviewed May 7, 2018

    My experience with Armani ** and the Welcome Call representative were exceptional. In my time of need, talking to both of these individuals helped relieve my anxiety and provided relief. I would definitely recommend National Debt Relief and especially Armani ** and the welcome call representative. The service received was outstanding.

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    Staff

    Reviewed May 7, 2018

    The person who assisted me was thorough but was going by info so fast. I had to stop her a few times to ask questions because she will be explaining the next area without asking if I had any questions. Every area of the enrollment, the rep should stop and ask "Do you have any questions". We were already on a new topic when my question was on the previous topic. All in all it's a good experience.

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    Customer ServiceStaffTransparency

    Reviewed May 7, 2018

    Thus far - I felt that I was provided good customer service that was efficient, clear and patient. I did not feel that details were vague and the communication was at a pace that was easily understandable. More importantly, the representatives ensured you understood each step and legalities to avoid confusion.

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    Staff

    Reviewed May 7, 2018

    They have been so helpful during this hard time, trying to get life back on track! Max was very informative and patient during all of my questions! Glad to be working with NDR, and to be working toward a better financial standing!

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    StaffProcessTransparency

    Reviewed May 7, 2018

    Excellent service from all Representative involved. My experience can be described as accurate service, professional, dedication and acknowledging that I was unaware of the process the representative took time out to explain any question that I asked. I would and will recommend this program to everyone. Thank you for a stress free process Matthew.

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    Transparency

    Reviewed May 7, 2018

    Very reliable sources and everything went smoothly. Dealing with the creditors never been this easy. They explain everything word by word. They will make sure you are being well taken care of. Would be very glad to share this with my family and friends that are struggling with their debts.

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    Reviewed May 7, 2018

    So far, I would definitely recommend to a friend. I was in a family hardship and National Debt Relief help in my stressful situation. The operators were fast and responded to every question I had. There is paper prove to everything that is being done to relieve me from my debt. Thank you for helping. This is the best solution I found instead of filing for bankruptcy.

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    Transparency

    Reviewed May 7, 2018

    Very friendly and took time to explain things. Looking forward to getting rid of my debt. It will be nice not to have a large amount of money owed to credit card companies. Wish I never applied for credit cards right out of high school.

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    Transparency

    Reviewed May 7, 2018

    NDR has been extremely transparent and friendly during this process. They've resolved 2 of my debt already. I'm glad I made the decision to contact them because it's taken years off of my debt already. The 2 debt resolve at less than 50% of the original debt.

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    Transparency

    Reviewed May 7, 2018

    Krystle and Nicole ** were awesome with helping me get set up!! THANK YOU LADIES!!! I am so relieved about taking this step. I was very nervous at first because I didn't want to get scammed, but you all gave me so much clarity and understanding with everything. Thank you a million.

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    StaffProcess

    Reviewed May 7, 2018

    The experience with National Debt management has been very educational, informative, professional and easily understood. The representatives are apparently experienced and thorough. I would readily recommend this program to my own mother, if she needed!! Thanks to all involved to date!! I truly feel relief and secure in my choice.

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    Staff

    Reviewed May 7, 2018

    National provided great service, the staff addressed all my concerns and answered all my questions while trying to comfort me with a difficult decision in a trying time in my life. Their knowledge and understanding greatly assisted in my decision making.

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    Reviewed May 7, 2018

    This has been a positive experience. National Debt Relief took us from drowning in debt to looking forward to a financially secure future. We are so happy we took the step by calling National Debt Relief. The weight has been lifted from our shoulders.

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    Staff

    Reviewed May 7, 2018

    After speaking with two representatives of NDR, I have utmost confidence that my accounts will be handled responsibly and with the best possible outcome. I highly recommend this company for their professionalism and quality of service. What an exciting prospect to be out of debt in just about 2 1/2 years!

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    Customer ServiceStaff

    Reviewed May 7, 2018

    All of the customer service representatives I have worked with in this process so far has been super helpful, informative, and friendly. It is nice to know I have a team of people working with me as I move forward with debt consolidation. I am looking forward to partnering with National Debt Relief.

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    Customer ServiceStaffProcessTransparency

    Reviewed May 7, 2018

    Was very informative and helpful. Stayed on the phone with me while I set up my online account and answered questions and concerns I had. Walked me through the process of what was to happen and what I needed to know and do.

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    Staff

    Reviewed May 7, 2018

    My experience was so great that my consultant was able to re-do some of the monthly fees in order for me to achieve the amount needed to resolve the debt. This was an incredible experience as I try to move towards a debt free life!

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    Customer ServiceStaffTransparency

    Reviewed May 7, 2018

    Facing several financial hardships over the past few years, I found myself in need of assistance to get out from under the burden and stress of trying to get ahead. From the moment I began the process of investigating if National Debt Relief could be a solution for me, I was pleased with the information, communication and services provided. My debt counselor, Charles **, was extremely patient with my questions and kind and thoughtful in his responses. He helped ease my concerns and put my negative situation in a positive light. Given my discouragement at working so very hard with no relief in sight, this encouragement was very welcome! I am looking forward to seeing the results from this program! Thanks, National Debt Relief!

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    Reviewed May 7, 2018

    I recently signed up with National Debt Relief to help me resolve my debt. So far, they have been amazing to work with and it's been a relief that I can get some help negotiating with the credit card companies.

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    PriceStaff

    Reviewed May 7, 2018

    Everyone I have talked to here has been respectful and didn't make me feel like trash for having issues paying my bills. They have also got several companies to accept a settlement payoff at a much lower price including creditors that weren't willing to before. I would recommend this company to anyone needing help paying off debt.

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    StaffProcess

    Reviewed May 7, 2018

    They were very professional from the start. Even when I was unsure if I wanted to start the program, they didn't push me like salesman. I am truly hoping to be debt free within the next 3 years. At this point I would recommend them to anyone.

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    Customer ServiceStaff

    Reviewed May 7, 2018

    The employee who helped me was extremely friendly. He was knowledgeable and professional. He seemed to actually care instead of being in a rush to hang up like most other companies. Every time I call or get a call everyone has excellent customer service skills.

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    Customer ServiceStaffTransparency

    Reviewed May 7, 2018

    I'm glad we finally made the decision to get some help with our credit card debts. Everything started to get very overwhelming with telephone calls from creditors. Making that decision to take the first step to get some help worked out. Receiving a call from Kar ** was the beginning of taking that step for help. He was very knowledgeable and kind. His explanation on how debt relief works was thorough. He helped us through the application process explaining each step and before you know it, we were accepted. Thank you.

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    Customer ServicePriceOnline & AppStaff

    Reviewed May 6, 2018

    I had about $10,000 in debt and I was unable to meet all of the minimum payments. I didn’t wanna claim bankruptcy and I couldn’t get a consolidation loan because of my credit. My husband used to make more money and then I had another baby and I was out of work for a while. It was just becoming completely overwhelming and I didn’t wanna just ignore my debt. A lady from National Debt Relief didn’t give up on me. She was the one I initially spoke with and set the whole thing up. She really kept calling me back and was really nice to me. She formed the relationship with me at that time. And I chose them because they were user-friendly.

    But I had a problem with their website. I tried to upload some documents and it didn’t work. I sent the email and then I got an email back and the documents didn’t go through. So I spoke with one of their associates a couple of days later and they gave me an email address that I can attach copies of the statements to. I'm halfway through the program and if I do end up adding my student loan I'm sure to extend it a while. I just can't afford my payment to go up a ton at all but also in the same sense it would be a great relief if I could.

    I have to pay my debt and they are doing a lot of work for me. I have reached to my creditors before and I'm like, “Can you lower my interest rate?” They were like, “No, no, no,” but National Debt have some kind of magical relationship where the creditor will speak with them. It's easier for me to do this program than to talk with each one of my creditors. I'm grateful for it. It's decent and everyone I speak with is nice. There's only been one kid who sounded a little like he was having a bad day. But he wasn’t rude or anything. He just sounded extremely disinterested. But it's no big deal. I would recommend National Debt to other people or to a friend that was in the same boat as me. A lot of my debts are coming to a debt settlement and I think that for the service that they offer the price they collect is really fair.

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    Customer ServiceStaff

    Reviewed May 6, 2018

    Contacted National Debt Relief and Veronica ** immediately responded to my help request. She was very informative, supportive, patience and most of all understanding that sometimes situations are not under control and we needed help... for that we thank her!!!!! Sincerely and most Grateful to her and National.

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    StaffProcessTransparency

    Reviewed May 6, 2018

    Everyone I spoke to at National Debt Relief was courteous and helpful. All of my questions were answered completely, and the program was explained thoroughly before I made the decision to sign up. No pressure was exerted at any time.

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    Customer ServiceStaffTransparency

    Reviewed May 6, 2018

    Everyone from the first call had been courteous and amiable making it a positive experience throughout the process. Each person was informative along the way and clarified well when asked questions. I appreciate the thoroughness in which Parker explained everything, such as how it all works, my payment plan, the documents, and next steps for myself. Receiving documents electronically was convenient, and I also appreciate the posted notes formatted on them that were a helpful guide for me. I have a very manageable payment plan, and I'm looking forward to being debt free. Wonderful team! Thank you very much!

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    Customer Service

    Reviewed May 6, 2018

    I have been working with NDR for 4.5 months now and already resolved 1 of my 3 outstanding debts enrolled in the program. I am very pleased with the way this is headed. Customer Service has always been there to answer my questions and provide support.

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    Staff

    Reviewed May 6, 2018

    Received a call on closing a creditor account. The young lady I spoke to was very informative and she answered of my many questions. Was also very polite. She explained the process and I was told copies of offer would be sent to me through email. Thanks again for such a wonderful experience. I feel better that you guys are handling my accounts!!!

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    Customer ServiceStaff

    Reviewed May 6, 2018

    I would very highly recommend this company for Debt Consolidation! They have been an answer to Prayer for me & my husband!!! Christopher **, our representative, is very nice, caring, informative, professional, and thorough. This company is rated number one by ConsumerAffairs. We can't wait to get started and pay our debts off with their help!!

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    Staff

    Reviewed May 6, 2018

    I found the experience easy to do even though a little embarrassed. The knowledge to the team that I worked with helped a great deal to make the process of getting out of debt easier than I had realized it would be. I will certainly recommend this company to friends.

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    Customer ServiceTransparency

    Reviewed May 5, 2018

    I didn't know how I would ever catch up on past bills. Wasn't sure who to go to. Older and couldn't do bankruptcy. They did what they promised paying my debts at a lower amount. In the end no more calls from creditors. So many thanks for the help anytime I needed when I called and explained everything.

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    Reviewed May 5, 2018

    Very accurate when they had told me that normally it take 4-6 months to get my first debt resolved and it happened at the 4 month mark. They cleared up my first account at approximately 30% of the original debt.

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    StaffTransparency

    Reviewed May 5, 2018

    All personnel were very professional, courteous and didn't mind answering any of our questions. Being of our age, we felt very reluctant to pursue this avenue, but once it was all explained to us we realized this would be the way to go. So far, So good!

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    Customer Service

    Reviewed May 5, 2018

    Good experience. A lot of knowledge to try and retain in one phone call. Hard to remember it all. Questions I asked were not answered to my satisfaction. I have to check the welcome report for answers. Olivia ** was great. It was the welcome call.

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    Customer ServiceStaff

    Reviewed May 5, 2018

    Jason and the welcome call lady were both knowledgeable, courteous and very pleasant. Jason was terrific in viewing all in the information with me and asking me if I had questions etc. I never felt like was rushing me. He made me feel very comfortable in a rather unpleasant situation.

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    Customer ServiceStaff

    Reviewed May 5, 2018

    So far I have received great customer service and have had great understanding on what is going on, I am very happy that I chose this before Bankruptcy. Customer service has been excellent and it is great to have someone treat you like a human and not like you are just a terrible person being in debt.

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    StaffProcess

    Reviewed May 5, 2018

    I have been extremely pleased with the service. All of my questions have been answered in a timely manner. The program seems to be moving forward and a representative keeps me informed. I would certainly recommend this debt relief program.

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    Customer ServiceStaffProcess

    Reviewed May 5, 2018

    The ones that helped me are absolutely amazing! I’ve already recommended my friends. I’m very pleased! The representatives made the process very easy for me to understand. I even got the first initial call 3 minutes after I placed my inquiry. Thank you!

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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