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National Debt Relief Reviews

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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 173 Reviews 34035 - 34235
    Verified purchase
    Staff

    Reviewed June 7, 2018

    Everything I have hope for debt and getting cleared, I wish I did this years ago. You people are great and I will be passing the word to all my Friends and family. I was swimming in debt and want to retire. Couldn't with all the debt but the future is looking very bright so far. THANKS!!!

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    StaffProcessTransparency

    Reviewed June 7, 2018

    Great experience & communication as well as very transparent with the information. Jonathan ** was also very helpful from beginning to end. Would recommend this program to anyone! Truly appreciate everyone’s help! Looking forward to start the program and feel relieved from our debt.

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    Customer ServiceProcessTransparency

    Reviewed June 7, 2018

    I found NDR to be very helpful and quick to get the process in motion. They returned emails and calls in a very timely manner. They explained every step of the process thoroughly and answered my questions in a very professional manner.

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    StaffProcess

    Reviewed June 7, 2018

    Client services very helpful and thorough, I'm very satisfied. I can highly recommend and I am positive this is a great program that will help me get rid of my burden. Also, I can now feel more relaxed. Thank you FDR.

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    Customer ServiceStaffProcess

    Reviewed June 7, 2018

    They were very thorough employees and made me feel really comfortable in joining this program. Any questions that I had, they were right there to answer them all. They made sure that I was making the right decision by joining this program. I would definitely recommend the National Debt Relief program.

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    StaffProcess

    Reviewed June 7, 2018

    Very grateful for Clinton ** & Edmund **. What I thought would be a complicated and stressful process was made easy by these two. They were both very kind and so helpful with any questions I had. Thank you for all your help!

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    Customer ServiceStaffTransparency

    Reviewed June 7, 2018

    I was helped by Kate ** the first day I called and her voice and actions were very reassuring to me. Each step was explained and questions answered in terms I had no problem understanding. This is a difficult time and she was making it better for me. Then Frank ** called with the welcome call and also helped me realize this could make our lives better. So thanks to them and National Debt Relief for helping at this difficult time.

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    National Debt Relief
    Response from National Debt Relief

    Elizabeth, thank you for taking the time to leave us a review. We're glad to hear that our agents were able to set your mind at ease during this difficult time. Welcome to the National Debt Relief family; we're happy to have you as a client and we hope to hear from you more as you go through the program.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 7, 2018

    My experience with you was great. Question was answered and staff very easy to speak with. Your service has given me hope. I will for sure tell others about this service. Jonathan ** was the person whom answered my call and was very good through my whole process. Thanks Jonathan.

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    Verified purchase
    Staff

    Reviewed June 7, 2018

    I feel very secure and safe choosing National Debt Relief and confident that I will be able to get out of debt, both representatives named Paul were very helpful and compassionate during the application and enrollment process. They were both very through and understanding.

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    Verified purchase
    Staff

    Reviewed June 7, 2018

    NDR has been super straightforward and easy to work with. The team is extremely responsive and answered any question I had. They say that they should have the first settlement within the first 6 months and my first one happened in 4 months and I saved 50% so I am just blown away.

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    National Debt Relief
    Response from National Debt Relief

    Marilyn, thank you for sharing your experience with us today! It's good hearing that your experience was, as you described it, "straightforward" and "easy." This is our goal while we help you get out of debt and it sounds like we're off to a good start. Best of luck to you as you continue in the program.

    Verified purchase
    Staff

    Reviewed June 7, 2018

    Very professional and understanding of the difficulty it is to admit help is needed then take that step to ask for assistance. I felt I judged and embraced by the take for the courage it takes to become debt free.

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    Verified purchase
    Staff

    Reviewed June 7, 2018

    The personnel that I dealt with were very professional and did a great job of informing me of everything that will be done. Could not ask for more. Would recommend National Debt Relief to anyone that needs help. Answered every question and took the time to cover every detail of their procedures.

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    Verified purchase
    Process

    Reviewed June 7, 2018

    I've been happy with this program. I just wish we could move a little faster although I know that I have to put more money in to it but when you don't have extra money you just can't. I just wish that they wouldn't keep asking if I can put more money in. I'm trying so hard to get this all done. I want to get this bills done. I can't sleep or eat. I pay out a little over 3000.00 a month so I'm trying. I just sit in my apartment all day. I can't go to a show or out to eat. I bought one lottery ticket hoping I could have won so I could give more money. I'm sorry.

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    National Debt Relief
    Response from National Debt Relief

    Carol, we understand your frustration and your desire for things to progress faster. The debt relief journey is different for each client and your journey won't necessarily look like another client's. Think about how it would feel to no longer owe your creditors. Keep the goal in mind as you go through the program. Don't give up, though; stick with it and be as consistent as you can. Call in and speak to our Client Success Team if you have any questions or concerns about any of the offers we call you with, or if you feel there's anything we can do to help. Thank you for taking the time today to tell us how it's been going.

    Verified purchase
    Staff

    Reviewed June 7, 2018

    Knowing that I am being helped by kind and knowledgeable organization helps me feel much better about myself and some of the stress has been relieve. I know I have along way to go but I know I have you people behind me and I will be able to say one day I am free of debt! Thank you!

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    Customer ServiceStaffProcessTransparency

    Reviewed June 7, 2018

    In my short few months with National Debt Relief program there have been two significant events that have led to some concerns with National Debt Relief that are quickly eroding my trust and confidence in your National Debt Relief to competently handle my debt relief. There appears to be a serious lack of communication within National Debt Relief that amounts to a bothersome amount of time wasted and quantity of phone calls for me to repeat myself time and again. Each and every time the representative assures me that my "account is being noted" which leads to my previously mentioned concerns. I will not allow such important matters as debt relief to be handled by a business with such insufficient methods of communication knowing that I rely solely on your firm's ability to communicate with creditors in an attempt to reduce my debt. The thoughts above are from multiple calls in regards to signing creditor agreements and submitting multiple copies of creditor statements which appear to be lost by National Debt Relief who will then call and state that I have not submitted them.

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    StaffProcess

    Reviewed June 7, 2018

    Dwayne made the enrollment process very easy. He was very knowledgeable and made me feel very comfortable with the entire process. Until I found National Debt Relief services I was in over my head, and never thought I would get out of debt.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 7, 2018

    National Debt Relief has been amazing. When I call and ask questions they have the answers for me. They have been getting the debt resolved quickly which I appreciate. I would recommend them to others that need financial help. The creditors have been contacted in a professional manner.

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    Verified purchase
    StaffTransparency

    Reviewed June 7, 2018

    Both young gentlemen who helped me were very kind and courteous. They explained each item in detail. I appreciate their help. I hope that the rest of the employees that I come in contact with are as kind as these two were.

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    Verified purchase
    StaffTransparency

    Reviewed June 7, 2018

    Login was very knowledgeable and explained how the process/program works for me. I thank him for his patience with me. Also the welcome representative whom I spoke with verified everything with me and was helpful. Your company has everything in order from top to bottom.

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    Verified purchase
    Staff

    Reviewed June 7, 2018

    Very helpful and professional, and I am confident that I am in good hands with your company. I know that there is a brighter future for me, and thanks to your debt management team I am getting my life back on track.

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    Verified purchase
    StaffTransparency

    Reviewed June 7, 2018

    Everyone was very easy to work with, explained everything in detail and were very professional. A very good experience. My wife and I are very relieved to have this in motion and back on track. A good place to conduct business.

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    Customer ServiceStaffTransparency

    Reviewed June 7, 2018

    Everyone was very helpful and explained everything completely. Thanks for being so helpful and making sure I understand how this will work. I am glad to try to get my financial freedom back. Kate ** was most helpful with getting everything started and the welcome call was very helpful also.

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    Verified purchase
    StaffProcess

    Reviewed June 7, 2018

    I have tried signing up with debt management companies in the past, and the process was difficult or very rigid. Sam **, who helped us made this process easy and she expressed incredible compassion throughout the process. I woke up the morning we signed up feeling panicky and stressed out. Now I actually feel like it is possible to move forward and have a future!

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 7, 2018

    I would like inform that I have a very good experience with my representative. She explained everything that would take place to become debt relief and I know it was the correct choice of company. And my welcome representative she was awesome as well and detailed about the program. I invite people to really choose this company and see the positive part of this program. Soon I will be debt free.

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    Verified purchase
    StaffProcess

    Reviewed June 7, 2018

    Everyone I have had contact with at National Debt Relief has been both outstanding and understanding. They made the process (thus far) much less painful than I imagined :-) Max ** did a very good job of explaining everything to me, as well as the Welcome Call associate I spoke with, I believe her name was Ms. **. I appreciate all the help!!

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    Verified purchase
    Staff

    Reviewed June 7, 2018

    National Debt was very helpful to me and they worked fast in helping me and were very professional. I am happy I chose them to help me out. I would recommend them to a friend. I am on my way to clearing my debt with my creditors.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 7, 2018

    Would recommend this company to anyone. Excellent customer service. Ani was great to work with, very understanding of our situation. Easy to talk with and a pleasure to work with!!! The entire process went smoothly and gave us hope that we can resolve our debt situation.

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    Verified purchase
    StaffProcess

    Reviewed June 7, 2018

    The representatives were courteous, informative and professional. Honestly, there was another company I was considering but, the level of service was a stark difference. The welcome process was smooth and simple. I would definitely recommend National Debt Relief to a friend.

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    Verified purchase
    Staff

    Reviewed June 7, 2018

    Agents were easy to talk to and understanding of my personal situation. They also made sure I understood all parts of agreements before I signed anything. The no cancellation fee is very reassuring. After all paperwork was completed I felt relieved.

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    Verified purchase
    Customer Service

    Reviewed June 7, 2018

    Just let me say this! The short time that I've been working with them, they have helped me silence the phone calls and gave me peace of mind knowing that they were looking out for my best interest. Thank you so much National Debt Relief and all who were involved with making things happen.

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    Verified purchase

    Reviewed June 7, 2018

    I was treated respectfully and fairly. I felt like I was actually being helped. It made my stress level drop almost immediately, just knowing that I could get help without having to file for bankruptcy, what a relief. I am ready to move on with my financial future and stay on track.

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    Verified purchase
    Staff

    Reviewed June 7, 2018

    The National Debt Relief company's has handled many of our problem outstanding debts and has helped resolve over 50% of them now. They are very courteous, understanding and caring regarding your situation. I want to thank them again for a job well done so far...

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 7, 2018

    The agent rushed through the process and sounded agitated for awhile. He really didn’t explain very good and I’m questioning if this is the right direction to go. The security and comfort like everything was gonna work out for the best was not established.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 7, 2018

    I feel Raymond was extremely patient and helpful in each and every question I had. He was on time. When he said he was going to call, he did and always on time. He wasn't pushy at all. So far, grateful for the customer service that is offered by your company.

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    Verified purchase
    Customer Service

    Reviewed June 7, 2018

    Today call was very disturbing. Out of all my other calls this one was the most upsetting. Need a lot more training. I kept asking question about my own account and he would just “say mam do you rejected, I have to review." I told him I didn’t understand why I would be ok if-if rejected the first time. I don’t have any extra. He then still goes on about me talking over him and that he need to review. I just said ok. Then put me on hold and comes back and says ok it’s approved. What! Ok now it’s approved. Ok well I hope this is recorded because you just said I would need 580.

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    National Debt Relief
    Response from National Debt Relief

    Hello Katrina,

    Thank you for bringing your concerns to our attention. A member of our team will be reaching out to review and better explain our process. If you prefer, you can also call us directly at 888-660-7427.

    Verified purchase
    Staff

    Reviewed June 7, 2018

    The customer services reps were very informative in providing me with all the information I needed to get started. They were not pushy to get signed up they gave me the opportunity to research all my options before making my final decision.

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    Verified purchase
    StaffProcess

    Reviewed June 7, 2018

    I just became a member of the program, and I'll admit, I was extremely terrified at first, but after completing the enrollment process I feel confident that I made the right decision. Everyone has been so helpful, answering all of my questions and making me feel comfortable about my decision.

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    Verified purchase
    Transparency

    Reviewed June 7, 2018

    Being my first time I had asked for assistance to consolidate my debts. National Debt Relief took the time to explain in detail their program and gave me that reassurance and a solution to my financial debts. I will be recommending National Debt Relief to my friends, co-works and family members.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 7, 2018

    He was direct and accurate as I requested. He was patient and provided good customer service, reaching out to me several times because of my hectic schedule. He assisted me well while going through a difficult time, trying to make a difficult decision. He relayed my fears and assured me National Debt Relief was a A+ rated entity and I could check with the BBB.

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    Verified purchase
    Customer Service

    Reviewed June 7, 2018

    Was very helpful at explaining everything. I appreciated the phone call and remain optimist that National Debt Relief will be able to help me resolve my debt exposure and credit crisis. I am looking forward working with the company. Your customer service thus far has been impeccable. Thank you for the call.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 7, 2018

    I contacted National Debt Relief over a year ago, but "chickened out". I contacted them again and spoke to the same person. She was very patient and helpful! I never felt pressured or forced to make a decision. It was on my own terms. The online forms to sign were easily signed electronically. And the welcome call was quick and easy to understand too. Our payments should be half of what we are currently paying and paid off in much less time! Still have the process of getting past the creditors and the possibility of legality issues. That part makes me nervous, but hoping all goes as planned!

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    Verified purchase
    StaffProcess

    Reviewed June 7, 2018

    Everyone I spoke with were very friendly and eager to help me in my situation. Everything went so smooth to get set up. I am very happy with the whole process. Everyone gave me very helpful information in order to make decisions.

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    Verified purchase
    Customer ServiceProcess

    Reviewed June 7, 2018

    The process was quite easy, from pulling credit; to reviewing accounts; to signing docs; to welcome call and setting up account. The information provided was easy to understand and so was the terms of the program. I'm looking forward to completing the program and being debt free. Thank you!

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed June 7, 2018

    Program was well explained. Each team member was thorough and patient with all my questions. Phone calls were returned in timely manner and I greatly appreciated their assistance and guidance through all the paperwork. They helped ease the stress of having to go through this experience.

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    Verified purchase
    ProcessTransparency

    Reviewed June 7, 2018

    Very helpful in explaining how the process is going to work and how long it is going to take. They explained each step very well and hopefully all of my debts are paid and debt free with your help and guidance.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 7, 2018

    I changed jobs and my insurance went up to $90 a week. I was making more money per hour so that’s why I took the position. But then, I didn’t know that the insurance was so high so that was killing me $400 a month. I just got farther and farther behind. And then before I just got too deep, I called a few debt relief companies when I realized I couldn’t start making all my payments. My brother had used a company a long, long time ago and he wasn’t happy with them. They just gave him a loan to pay off all his stuff. I’ve read a lot of stuff online about different things, and National Debt Relief had good reviews. And they sounded good when I talked to ‘em on the phone so I went with them.

    When I called and wanna enroll, they stayed on the phone or helped me out everything I needed. It’s really easy and they were really friendly. They’ve helped me make sure I write the amount that they were gonna be taken out and made me feel comfortable about the whole thing ‘cause I was nervous. They made me feel a lot better ‘cause I knew I was getting in over my head when I took this new job. When I didn't have all the stuff I needed and I had to send something, the negotiator was really understanding and told me exactly what I had to do. He walked me through everything and didn’t make me feel stupid.

    National Debt Relief is already making payments to two of my creditors that are two of the big ones. I was really worried about one of them but they were able to work a deal out with that company. Once, I called them when took a payment off 'cause it was gonna come out a couple of days before my check actually went in the bank. They said it was fine and they just put it off a couple of days before they took it out my bank account. Working with them helped my credit rating because I started getting credit offers in the mail which I throw away, ‘cause it’s showing my payment’s being done on time for some of the creditors.

    National Debt Relief has been really good people and I’ve been really happy with them. I wish I’d made more money and give more to ‘em so that they could pay off my creditors quickly. I have recommended them to other people and I’m trying to get another brother that has student and private loans. The school went out of business but he’s still paying on this loan for 10 years now. I told him to call the National Debt people and they’d take care of it.

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    StaffProcess

    Reviewed June 6, 2018

    I am glad to have taken this step, Mark was such a help in getting all my doubts clarified. He worked well through the whole process. NDR have a really nice team to work with. They do look forward to making you debt free and solely work towards that goal. I am looking forward to being debt free thanks to them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2018

    I am a Senior on a fixed income facing financial hardship after 6 months of extensive cancer treatments. After viewing a detailed TV commercial for NDR on June 1, I called and found their team Customer Service team to be exceptionally professional and respectful. They are truly an answer to my prayers!

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 6, 2018

    I feel that I was explained everything clearly so that I could understand and the representative was very helpful and kind. I feel very satisfied with how the program works and I look forward to resolving my debt. I am very happy that I choose National Debt Relief.

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 6, 2018

    Great experience. They were helpful and informative. They walked us through the entire process. They made sure we understood everything. I would recommend this to others who needed financial help and the peace of mind knowing they are not alone in this.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2018

    A great company to work with... very courteous staff. Looking forward to working with them to help my debt be paid. Would recommend them highly for their customer service. Looked into many companies but they seemed to be the best rated by the various reviewers. They know how to take care of their customers.

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    Verified purchase
    Staff

    Reviewed June 6, 2018

    Very pleasant workers. They made sure I understood everything. William was very helpful. I already feel like a load has been lifted off my shoulders. I lost my son five months ago at the age of 25 and this is gonna take a lot of stress off of me.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 6, 2018

    I started my experience clueless. I had no idea where to begin or what to expect. My agent was amazing. He was very calm, understanding, patient and thorough. He took his time to explain every step of the process and I couldn’t be more happy with the experience. I am so happy I chose National Debt Relief. I read their other customer reviews and they were spot on. Great company. Great service.

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    National Debt Relief
    Response from National Debt Relief

    Desiree, thank you so much for taking the time to tell us about your experience! We love hearing when our agents go above and beyond to help our clients. Please continue to share those experiences with us as you continue in the program!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 6, 2018

    Both my introductory call and my welcome call were satisfactory. All agents seemed polite and knowledgeable. I would definitely recommend Nation Debt Relief to anyone looking to correct their credit. I look forward to working with you all to get this problem behind me. Thank you for everything you’ve done this far.

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    StaffTransparency

    Reviewed June 6, 2018

    The person I spoke to was courteous, and helpful. The gentleman I spoke to was careful to explain everything and make sure I understood. He answered all my questions, and was straightforward. I had contacted National Debt Relief because of their reputation and BBB A+ rating.

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    Customer ServiceStaffTransparency

    Reviewed June 6, 2018

    Alana was very professional, and caring towards helping me in my debt situation. Took the time to explain all my options in helping me achieve my financial goals. The welcome call was warm and professional in letting me know NDR goal is help me achieve mine at the end of the day.

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    Customer ServiceStaffTransparency

    Reviewed June 6, 2018

    I am so impressed with this company so far. The timely response on calling and getting the process started was great! The representative on the phone was very polite and made sure that I understood everything. Everything that you heard on the phone is written out and very easy to understand. The representative made sure that I had no questions and clearly explained what everything meant in its entirety.

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    National Debt Relief
    Response from National Debt Relief

    Samantha, it sounds like your experience thus far has been great! Thanks for leaving feedback for us today. Welcome to the National Debt Relief family and we hope to hear more excellent news as you go through the program.

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed June 6, 2018

    I had very good experience with Johnathan **. He walked me through to sign up process and answered all questions I had. Gabreilla ** was very good at explaining the program and all the emails to come for welcome. Both of these people made me feel better about the process to help us get our debt settled.

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    Transparency

    Reviewed June 6, 2018

    Too much to absorb. Persons talked too fast. I had to ask them to slow down. I also thought creditors would be paid off immediately and found out they won't be paid off until I make full amount paid to NDR. My credit rating will decrease in the meantime. Had to have that explained to me several times.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 6, 2018

    Customer service is outstanding! The response time is great! Nikki was a lot of help! She guided me through the whole process start to finish. The welcome call was not that long like I expected it to be. I like that they took the time to verify my information!

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    Verified purchase
    StaffProcess

    Reviewed June 6, 2018

    Thank for all the team of National Debt Relief to help me get out of my debts. I want to give a big shout-out to Richard and the team that help me throughout the entire process in making this decision. Looking forward to this commitment and have great results. Thanks!

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    Customer ServiceStaff

    Reviewed June 6, 2018

    I have been very stressed about my financial situation and today I spent a lot of time talking to Rachel **. She was so helpful and made me feel so good about making this decision to fix my debt. I called her several times with questions and she always answered me and never made me feel like I was bothering. So far this has been a comforting experience and I look forward to working with NDR in the coming months.

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    Process

    Reviewed June 6, 2018

    NDR was very helpful and explaining step by step on the entire process from start to finish. We had a great experience getting started and look forward to finally be debt free. I would highly recommend NDR to anyone who is struggling with debt.

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    Verified purchase
    StaffProcess

    Reviewed June 6, 2018

    The representative was really helpful and informative. The process was easy to follow and flexible to my work schedule. The representative provided many informative information to help me feel at ease with the process. I would recommend this to others looking for debt assistance.

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    Customer ServiceStaff

    Reviewed June 6, 2018

    The representative that assisted us was very courteous and professional. He went over all information. Very thorough along with answering any questions we had. The welcome call customer service representative was also very courteous and polite. She was very thorough and answered all questions that we had on that end also. All around GREAT CUSTOMER SERVICE!

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    Customer Service

    Reviewed June 6, 2018

    I have only been in the program for about 2 months now but 1 of my debts is already settled and I saved more than half on it. Every time I have a question or a concern they always get back to me in a timely fashion.

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    Staff

    Reviewed June 6, 2018

    Drew and Evelyn have been a great help during my husbands and my beginnings. They had empathy and sincerity in their voice and truly want to help us. They made it easy to apply and get through the first stages and now we feel safe and secure in our very tiring and scary position. Thank you.

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    Verified purchase

    Reviewed June 6, 2018

    I was recently contacted on my first settlement offer and it was an awesome offer! The offer was for half of the original amount due to this creditor. I'm extremely satisfied with National Debt Relief's work in handling this for me. Thank you!

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    Customer ServiceStaff

    Reviewed June 6, 2018

    He was great. All my questions where answer. Gave me information to help with numbers and mailing. Not to get any more credit. If can't make the payment you have 5 days to reschedule. Don't take bill collectors calls.

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    Customer ServiceStaffTransparency

    Reviewed June 6, 2018

    Great customer service. They gave me step by step guidance. Well explained. I asked so many questions which I was unsure of and had great response. I thought it would had been more complicated. Just want to be debt free as soon as possible and this is where I can do that.

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    Staff

    Reviewed June 6, 2018

    Very professional and reassuring information and enrollment. Easy to set up and now I see the light at the end of the tunnel. Thank you National Debt Relief. So impressed I recommended to a friend. Thanks again Marvo and Alisa.

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    Customer ServiceStaffTransparency

    Reviewed June 6, 2018

    Matthew ** whom I spoke with originally was very polite, respectful and knowledgeable. He took the time to explain everything and answer any and all questions. The lady that performed the follow up call after enrolling was equally professional and courteous.

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    Customer Service

    Reviewed June 6, 2018

    The only benefit is the fact that I am no longer being harassed by creditors. In the long run it did not save me any money between their fees and how long it takes to settle. By the time they finally settle the balance on each account has gone up significantly. I was told 2 years and I have 60% settled in 2 1/2 years...

    Updated on 06/14/2018: I gave them a one star and they called me and now have it as being resolved... BS they somehow changed it to a two star. Unbelievable! My credit score has plummeted and I am very upset with myself for making such a poor decision. I will consider rerating my experience if they ever get this done.

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    National Debt Relief
    Response from National Debt Relief

    Hello Cynthia,

    Thank you for bringing your concerns to our attention. We want every client to have a great experience with us. We will investigate and have a member of our team contact you directly to review. If you prefer, you can also call us directly at 888-660-7427.

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    Reviewed June 6, 2018

    I appreciate all the time and effort put into my account, I feel confident I can pay off this debt now thanks to all of Marc ** help and info. I plan to pay the debts off faster than 45 months! Fingers crossed.

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    Customer ServiceStaff

    Reviewed June 6, 2018

    Isaiah was awesome. Very knowledgeable to the all the material. Friendly, and sincere. He spent a great deal of time with me so that I would understand my responsibilities. He had all the facts I needed. Call back when he promised.

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    Customer ServiceStaff

    Reviewed June 6, 2018

    I had the pleasure of speaking with Carter **. He was very pleasant, attentive and professional throughout the call. I was able to get everything that I needed done. He was very knowledgeable in all areas. Thank you for being awesome! I appreciate you and NDR for having you in their team!

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    Reviewed June 6, 2018

    I just signed up, I haven't seen anything happen with my debt yet, however everyone helping me get started and figure out what I needed was amazing. I couldn't be more happier. I think what I really liked the most was that they gave me my options and then let me think about it, never hesitating to give me time to think about everything and get it sorted out. So far I am very happy.

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    Reviewed June 6, 2018

    Appreciate the work, effort and time spent in resolving this debt. Waiting for more good news as the process of resolving the debt in other accounts come through. It’s been about 5 months to be able to feel that things will get better.

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    StaffProcess

    Reviewed June 6, 2018

    Very responsive to questions and very quick and easy process. Andrew went over page by page of the agreement and was available to talk to at any time for questions. He assured me that everything was secure as far as my information and showed me National Debt Relief wants me to have financial security.

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    Customer ServiceProcessTransparency

    Reviewed June 6, 2018

    Just getting the courage to make the call, but Lauren was wonderful, non-judgmental and very understanding. Worked thru the process efficiently and quickly. Everything is explained and the company is up front about everything. Jonathan in the Welcome Center was Great! Made the process simple. So very glad I made the Call, It is a A+ company!

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    StaffProcess

    Reviewed June 6, 2018

    I was a little hesitant regarding getting started, however, they made the initial process so easy and I am looking forward to getting out of debt very soon. Thanks to my initial debt specialist and the lady from the welcome center.

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    StaffProcess

    Reviewed June 6, 2018

    Very helpful and informative. They made it easy to understand the program they set up for you. The second guy I taped to as a welcome message was a bit off putting with his attitude but other than that I really understood the process.

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    Customer ServiceProcess

    Reviewed June 6, 2018

    Very fast, effective, courteous to my situation. Was able to give me an answer within an hour of my call. This was not a scary or threatening process at all for me, very helpful. I felt relief immediately, wish that I would have called National Debt Relief much sooner.

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    Staff

    Reviewed June 6, 2018

    So happy that I was referred to National Debt Relief. I was about to go with another debt reduction company that wanted a monthly payment higher than my paycheck. National Debt Relief set me up with a payment plan that is very reasonable given my current situation. I am so very grateful for them and their service!

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    Staff

    Reviewed June 6, 2018

    When I contacted National Debt Relief I was feeling lost, I had been struggling with over twenty thousand dollars in Credit Card debt and making no headway. Then I incurred a thousand dollars in debt from local Bailbonds from trying to help a friend. But my problems didn't stop there. My car threw a rod and had to be replaced. This put me debt in way over my head. Unable to find a job to cover extra expenses I turned to National Debt Relief. They were extremely helpful and informative putting a plan of action together to get my debt resolved in 39 months and putting my life back on track.

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    StaffTransparency

    Reviewed June 6, 2018

    I signed up for a debt relief program today with NDR. Every person I spoke with was professional and courteous, and they were very clear on everything I was signing up for. Every person with which I spoke answered all my questions and I am very glad I signed up for this service. Thank you.

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    Staff

    Reviewed June 6, 2018

    We were able to accomplish a great debt relief thanks to this agency. Thirty years of debt resolved in three and a half years was very refreshing. Knowing that our funds are going to support our family instead of creditors is a great accomplishment!

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    Staff

    Reviewed June 6, 2018

    Very satisfied with all the people I talked to. I would recommend them to anyone. They were very helpful. They answered all my questions in a very timely manner. They said they will save me a lot of money and I believe they will. Thank You.

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    Staff

    Reviewed June 6, 2018

    The two people that I worked with today saved my life. I was so close to ending my life knowing that there was no way I could have survived with SSD cutting my monthly amount from 908.00 a month to $774.00. I have paid my creditors on time and didn't know how to do it from now on. There will be no more credit of any kind for me. If I don't have the funds, I will go without. Thank you from the bottom of my heart. I will now be alive to watch my first grandson graduate and hopefully my health allows me to see the second one do the same in 7 years. THANK YOU. THANK YOU. THANK YOU.

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    Staff

    Reviewed June 6, 2018

    Representative was very informative. Would just ask to slow down a little when communicating. I found it to be a little challenging to keep up because she was reading so fast. Looking forward to this opportunity to work with National Debt Relief on becoming financially free from this enormous debt.

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    Staff

    Reviewed June 6, 2018

    Debt Relief. So far great service. 6 months in and already have 2 accounts ready for settlement. I would recommend National Debt Relief to anyone experiencing hardships with credit card debt. Well informed company. My wife and I thank you!

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    Staff

    Reviewed June 6, 2018

    All of my contact has been very positive. Everyone is extremely professional, efficient and caring. They have all reviewed and assisted me in my data submission and offered advice. This decision has been a difficult one for me but I know that resources are available should I need help going forward.

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    StaffProcessTransparency

    Reviewed June 6, 2018

    Joel ** was OUTSTANDING!!! He made the process very smooth and made me feel at ease. He explained everything fully and he showed that he cared. Due to his action, I will be referring others to the program. I have never been in a program like this before and was scared to attempt. However, thanks to Joel, I am completely thrilled with this program.

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    Staff

    Reviewed June 6, 2018

    I didn’t know what to expect but I was pleasantly surprised at how helpful and informative the representatives were. Would definitely recommend to anyone going thru a similar situation. The wait time to speak to a representative was low as well.

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    Reviewed June 6, 2018

    I have had a wonderful experience thus far and been provided a full understanding of all processes and what to expect. This is my first time asking for debt relief and I feel confident that NDR will be best suited to aid me in reaching my goals.

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    Customer ServiceStaffTransparency

    Reviewed June 6, 2018

    I could not be more satisfied with my experience with National Debt Relief so far. The agent who enrolled me in the program spoke to me with the utmost respect and courtesy. My agent made the enrollment process simple and easy. I completed all enrollment questions during a single phone call, and I signed all contracts on my mobile device within minutes of completing my call. National Debt Relief is transparent and sets clear expectations for debt settlement. NDR also thoroughly covers the pros and cons of debt settlement, and calculates your expected savings as a result of utilizing their service and compares those savings to the savings expectation if you enrolled in credit counselling, took out a debt consolidation loan, or made minimum payments on your unsecured debts. In my case, NDR offers the most savings by far. I am looking forward to my continued relationship with NDR as they help me to achieve my fresh financial start.

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    Staff

    Reviewed June 6, 2018

    I had a great experiencing despite the nature of my situation. I was in debt and stressed out. I looked up ways to solve my debt issues and found National Debt Relief. They were voted the top in their class. I was so glad I did! They got me the support I needed and resolved my issues easily and effectively. Within an hour I was on track to resolve my debt issues! I highly recommend them.

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    Reviewed June 6, 2018

    My experience has been great so far with the debt consolidation that National Debt Relief are offering. I would recommend to a friend that's in debt and need help to recover from a financial hardship.

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    StaffProcess

    Reviewed June 6, 2018

    Mr. Ronald ** was the agent that contacted me for my “Welcome Call” for National Debt Relief. He was courteous, concise and gracious in his presentation. He stopped whenever I had a question, answered it to my satisfaction and continued through the process, giving me helpful hints on how to handle the various aspects of each subject. It was a pleasure dealing with Mr. **.

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    Transparency

    Reviewed June 6, 2018

    Completely satisfied with the explanation of the negotiation with creditor. Hope you continue to help me. Thank you very much. I will fax the other paper work tomorrow. I don't have any questions or things to talk to you at this time.

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    StaffProcessTransparency

    Reviewed June 6, 2018

    Awesome. So far the company is living up to its name. I was immediately relieved of my debt stress as the representative explained to me what to complete and expect from the program, and the assurance that the company has years of experience.

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    Staff

    Reviewed June 6, 2018

    Great job. These guys helped me out like I was one of their own. I needed help with some dumb debt I had got myself Into because of an Injury and the people I spoke with here at National Debt Relief were awesome.

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    StaffTransparency

    Reviewed June 6, 2018

    Everything was explained to me in a easy understanding way. My experience was really good. Thanks so much for helping me. I was guided through the paperwork that was easy for me to understand. I know I made the right decision to seek the help of these fine people.

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    Customer ServiceStaff

    Reviewed June 6, 2018

    Everyone was wonderful to work with. They all made sure I understood what was going to happen. I would definitely recommend National Debt Relief to people like me that are in deep and just can't seem to get out. Paul was wonderful working with me via email, since it was hard for me to get to the phone to make the call. Thanks Again National Debt Relief.

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    Staff

    Reviewed June 6, 2018

    Everyone is very polite and helpful. There is nothing more comforting in a desperate situation than to have capable advisors who know what they are talking about and do not talk down to the clients. I highly recommend this service to anyone in financial trouble.

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    National Debt Relief
    Response from National Debt Relief

    Mary-Eileen, we're happy to hear our agents helped set your mind at ease during this challenging time in your life. Please let us know if there's anything we can do to help make the process run smoother. Thank you for taking the time to share your thoughts with us today.

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    Customer ServiceStaffTransparency

    Reviewed June 6, 2018

    Al ** has such a reassuring voice and demeanor. Answered all of my questions some of them more than once. I was hesitant about the company being legit and Al reassured me. Al called back to informed me about my monthly payments would be raised by $100.00. He was very apologetic and explained why.

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    Customer ServiceStaffTransparency

    Reviewed June 6, 2018

    David made my day when we began talking! I was super stressed and intimidated to call! He made me feel more comfortable and not so nervous to make the steps to make our credit better again! He explained everything and did not get upset when I had questions. Then we spoke to the welcome team and Gabriella was wonderful and was able to explain everything and answered all of our questions. We can't wait to start the program and make steps to get back on track. Thank you NDR!!

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    National Debt Relief
    Response from National Debt Relief

    Carissa, thanks for taking the time to reach out and tell us about your experience! We're glad to hear that these agents took care of you and helped make you more comfortable with the process. We look forward to working with you and wish you the best!

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    StaffProcessTransparency

    Reviewed June 6, 2018

    Everyone that I spoke with was every helpful and polite. They made sure I understood the process and walked me through everything. Also asked if I had any questions through the whole process. I would recommend this program to anyone.

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    Price

    Reviewed June 6, 2018

    It's pointless to have this service. They really do not help you and charge you so much to even help you when you could be just paying it off yourself. You actually paying them to just tell a collection company how much you can pay them month. And they charge you first then once you done paying them then they go in and pay the charge off. However they do not provide service that would help remove anything off your credit. So it's really not worth paying somebody to do what you can do.

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    National Debt Relief
    Response from National Debt Relief

    Hello Dyesha,

    Thank you for your comments. We are sorry to hear about your experience. This is definitely not a usual occurrence for us. We will be reaching out shortly in order to better understand and make things right. You can also call us directly at 888-660-7427.

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    PriceProcess

    Reviewed June 6, 2018

    They strive to help you diminish your debt and since we’ve been in the program they’ve done that. I was with another company that didn’t resolve anything. Thank you National Debt for helping get my debts resolved very quickly!!! If you’re in trouble and you find yourself drowning in interest rates and going nowhere these are the people to call.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 6, 2018

    I spoke with a male employee who was very pleasant and professional. I clearly understood everything he explained to me regarding the program and he was very prompt in sending me several emails. I felt a relief come over me and a calmness to be told that I could be free of debt between 12 to 48 months.

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    StaffTransparency

    Reviewed June 6, 2018

    Both people I worked with, Brian and Victoria, were very knowledgeable and friendly. They explained things very well and answered all of my questions with great ease. I would highly recommend both of these people and this program to my friends.

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    Customer ServiceStaffProcess

    Reviewed June 6, 2018

    Both individuals that I dealt with were knowledgeable and could answer all my questions. This was a hard decision to make and they made it as painless as possible. We know the road ahead will get bumpy, but they gave us all the tools to help us navigate the process.

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    Customer ServiceStaff

    Reviewed June 6, 2018

    It was a friendly, helpful and insightful experience. I am very glad I made that call. My husband just recently passed and I was worried that I wouldn't be able to handle it. I felt so much better after the calls.

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    Price

    Reviewed June 6, 2018

    I liked National Debt Relief's price difference over other debt relief companies. I enrolled all the debt that I had, around $60,000. I had a lump sum payment that I added into that, so it kind of move things quicker. Now, what I need to do is go over my budget and see how much I can contribute on a one-time basis to get back on track. So, I owe them a callback. Moreover, it might be nice to do emailed transfer notices. Say, you’ve got a schedule set up that you’re gonna withdraw $100 every Tuesday, and you got email notification set up to do similar things. It would be good if that particular transaction type had its own email notification. Nevertheless, it is very easy to get in touch with them and their payment plan is flexible. I noticed that I got to pay all my bills once a month now, which is a little tougher than paying it twice a month. So far, NDR is doing a good job.

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    StaffProcess

    Reviewed June 6, 2018

    I was in debt and I went online and National Debt was the first one on there. I went with their debt consolidation program and my experience was great. They asked how much I was in debt and how much I made. And then, they figured out my income and how many bills I had a month, and they decided how much I could afford. I’m still working on the program, but it's paid off a lot of my debt. National Debt's reps were very courteous, nice, and helpful, and they wanted to help me get through this.

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    Reviewed June 5, 2018

    I would truly recommend this company to friends or family. I had researched different debt consolidation companies and the Better Business Bureau rated this company as an A+. I am so relieved that my husband and I can pay off the debt we owe. We are both so relieved and happy!

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    Reviewed June 5, 2018

    The experience has been great! I was nervous taking the necessary steps in consolidate my debts. They made everything fast and easy. They answered all my question and I think this was the best decision. I will definitely recommend National Debt Relief.

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    Reviewed June 5, 2018

    Hoping for a good experience and a great outcome but a bit nervous at this time. I am not sure what to expect so it is difficult for me at this time. I will have to trust that National Debt Relief will stand by me through this process.

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    National Debt Relief
    Response from National Debt Relief

    Hello Joe,

    Thank you for giving us the opportunity to help you reach a debt-free future. There is always a little apprehension at the start of any new journey. However, just remember that we are with you every step of the way.

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    Customer ServiceStaffProcess

    Reviewed June 5, 2018

    All of the customer service representatives were extremely helpful and knowledgeable. They helped me through the process by explaining everything to me. I appreciate their patience and eagerness to help me get my affairs in order. It has helped give me peace of mind and reduced my stress level. They will help me through this process every step of the way.

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    StaffProcessTransparency

    Reviewed June 5, 2018

    Very friendly and helpful service, would recommend to anyone needing help in this area. They handled our debt solution plan quickly and gave sound advice on what would work best for us. Explained the program very well and was easy to understand.

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    StaffProcess

    Reviewed June 5, 2018

    My experience has been easy and pleasant. I was able to sit back and allow debt relief to work in a fast manner. My agent assisted me during the initial process and everything has been smooth sailing ever since.

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    PriceProcess

    Reviewed June 5, 2018

    I have heard great things about this program and I'm excited to be able to get debt free now. While they were explaining to me what the benefits are to enrolling, I felt a relief to know that I would finally be able to relax and not worry so much about my debt. I had been working myself to death to pay off my debt and now paying the price with my health. The idea of being able to take a step back from working so much and breathe is amazing. I am 23 years old and ready to take control of my life again.

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    StaffProcessTransparency

    Reviewed June 5, 2018

    Great experience. Felt comfortable and confident in the rep that was assisting me. Everything was explained. They made sure I understood the whole process. The rep was patient and very knowledgeable. I am happy I did it... I look forward to being debt free. Thank you.

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    Transparency

    Reviewed June 5, 2018

    Valentine was extremely helpful and clear as to what is going to happen with my finances. I am hoping that this company and its employees are true to their services. I have to depend on them as I have nowhere else to go. Thank you.

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    Customer ServiceStaffProcess

    Reviewed June 5, 2018

    I came to National Debt Relief in a bit of a crisis and in need of assistance of getting my finances in order. The customer service representative that assisted me answered all of my questions quickly and accurately. He guided me through the process faster than expected, and got me on a payment plan that I could live with, and rid my debt within two years.

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    Staff

    Reviewed June 5, 2018

    So far everyone has been nice and helpful. No one has made me feel bad about the credit debt that I am currently in. I am looking forward to working with the program to resolve and ultimately solve my problem.

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    StaffProcessTransparency

    Reviewed June 5, 2018

    The individuals who I dealt with were very friendly and helpful. The program process itself is a little difficult to grasp at first but the employees who I worked with walked me through each step of the process. I feel as though everyone is being very transparent.

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    Staff

    Reviewed June 5, 2018

    Worried about making my payment and Anthony was very nice and understand and helped me making updated arrangements on monthly payment and making sure I am able to continue in my process of becoming debt free. I appreciate how much he was so understanding.

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    Customer ServiceStaffProcess

    Reviewed June 5, 2018

    The people I spoke with were knowledgeable on all areas of the program in and out. Punctual when making followup calls! I am glad I found this company to work with on my financial goal of becoming debt free. Best of all I know I'm in good hand with National Debt Relief!

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    Staff

    Reviewed June 5, 2018

    Andrew and Blake: Both of these agents were extremely helpful, they were both kind and gentle in how they spoke to me, and yet very professional! It is a difficult thing to come face to face with the debt and they helped immensely. I appreciate the true compassion that I could hear from each of these men while I made a huge decision to try to get ahold of my life and finances! Thank you!

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    Staff

    Reviewed June 5, 2018

    Everyone I talked with was very professional and made sure I understood each step that was needed. They made me feel comfortable that I made the right decision to do this. Would recommend them to anyone in a financial hardship.

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    Staff

    Reviewed June 5, 2018

    I am so happy that they’re helping me with my Debt. They’ve been helping me out through this hard time that I’ve been going through. I’m very satisfied with the help they’ve given me and hopefully I can get out of the rest of my debt. They help me succeed to Dentist today and I’m so excited about that. Appreciate your help National Debt Relief.

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    StaffProcess

    Reviewed June 5, 2018

    I was very nervous with starting this program. Luckily I had a co-worker who also did the same program with this company! She confirmed for me that she has been graduated from the program for a year now and her credit score is in the mid 700s. I am very pleased and excited to begin this program myself. I suggest if you are in credit card debt, this is the company you go through to get out of debt. Very nice people and a really great experience so far.

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    StaffProcess

    Reviewed June 5, 2018

    It only took us a couple of days to get our account set up and be on our way to paying off $35,000 in credit card debt. The payments are a little higher than I hoped, but doable and knowing that in less than 4 years our debt will be gone is priceless. The associates we worked with were knowledgeable and friendly and made the process easy to go through. Our thanks to them and to National Debt Relief for the service and hope they are providing.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 5, 2018

    Good welcome call. The representative I spoke with explained everything, however, there was more talking than listening or answering questions. More like reading a script than a conversation. It worked for me because I already understand the program. But for someone not as familiar with it, they might agree to something they don’t fully understand.

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    Customer ServiceTransparency

    Reviewed June 5, 2018

    When I first called, I was apprehensive and a little embarrassed at the financial situation I was in. I felt as though I was stuck in this cyclical burden of my minimum payments. Both Daniel and Yvonne were so patient, clear, kind, and thorough. I felt as though there was truly a light at the end of this tunnel, and I really appreciate their time.

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    Reviewed June 5, 2018

    I have received answers to all of my questions, and I have had the program explained to me very clearly. All of the people I have spoken with over the phone have been friendly, considerate, and personable. Very happy with my experience.

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    Customer ServiceStaffProcess

    Reviewed June 5, 2018

    All of my interaction with representatives has been very positive, professional and thorough. All of my questions have been answered fully and I have confidence in the program. Devin and Simon have been terrific. The email correspondence provides a comprehensive documentation of my personalized program and process. This is a big step for me and this full service team has made all the difference.

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    Reviewed June 5, 2018

    I believe it takes entirely too long to resolve the issues. It feels as though my account is not important. I realize there are many other clients. Also, offering to pay off my debts by securing a credit card for me for the balance I owe. I am trying to get out of trouble from using credit cards, why would I want to have another one? I am grateful for the accounts you have resolved, please don't get me wrong, I appreciate it.

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    National Debt Relief
    Response from National Debt Relief

    Hello Timothy,

    Thank you for bringing your concerns to our attention. We work hard to provide the best value as we help our clients become debt free. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.

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    Reviewed June 5, 2018

    Was explained clearly! The things I asked were a lot of questions. They were all answered at the end of the call. I was happy that I had decided to do this with your Company and I would recommend it to many other people.

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    StaffProcess

    Reviewed June 5, 2018

    I had the pleasure of having Charlene ** as the representative who handled my case. She was unbelievably helpful, professional, and above all... patient. I had a number of questions and she answered all of them simply and clearly so I understood completely the program and how it worked. By the time we had finished our conversation(s)... I had felt like a big load had been lifted from my mind.

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    Reviewed June 5, 2018

    Hi there, my overall view of the customer service that was provided to me was beyond exceptional. My agents went through all the agreement, policies, HIPAA compliance and banking information in a very professional manner. They made sure that I fully understood every aspect of the National Debt Relief program.

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    Reviewed June 5, 2018

    Mrs. Evelyn ** displayed excellent customer service and was well informed. The whole experience was outstanding and I feel secure regarding my creditors. Keep up the good work at National Debt Relief. To add to my comment I had no idea that the amount I owed and how long it would had taken me to perhaps take or even try to pay off my debts. Looking at the cost and fees, lets not forget all the interest rates that are accumulated to you credit as well. Overall, I feel like a big ball of pressure has be lifted off my shoulder - Thank to National Debt Relief.

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    Reviewed June 5, 2018

    The customer service is very professional; the agent is caring and concerned about your financial well being. She answered all questions and made sure I completely understood everything. She was very thorough. The start of the processed moved faster than anticipated.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 5, 2018

    My enrollment today will change my life. All questions answered. Mr ** & the female from welcome group were very professional & helpful explaining the program. Anticipate being very satisfied with end result, debt free. Clear explanations regarding debt collectors phone calls & being provided with phone numbers of who they should contact was a relief.

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    Staff

    Reviewed June 5, 2018

    Great experience with great service and also knowledge, I'm looking forward this plan to help me get better on my dept problems. Thank you guys for the help and the advice that was provide and keep helping the people that needs the help.

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    StaffTransparency

    Reviewed June 5, 2018

    I had called your company yesterday. Things moved quickly and very smoothly. My debt counselor was very friendly and non judgmental. She answered all my questions and put me at ease. I did my welcome call today. That went very smoothly as well. Very professional and non judgmental as well. Explained everything and took the time to see if I had any questions. I would highly recommend your company to anyone that I know the needs help.

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    Staff

    Reviewed June 5, 2018

    So far I have had great service from everyone I have spoke to. I never wanted to find myself in this situation, but no one has been judgmental. Keep up the great work! I would definitely recommend National Debt Relief to any of my friends in need.

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    Staff

    Reviewed June 5, 2018

    Keith was amazing and helped me so much. He took the weight off my shoulder in helping me with my debt. I am so thankful for him. He spoke to me like he was a friend and helped me feel better about the whole situation. Thanks so very much.

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    StaffProcess

    Reviewed June 5, 2018

    The two people and the process have been great. I should have done this before I drained all my cash resources. If this works you literally have saved my life. I would recommend this program to any of my family and friends.

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    Customer ServiceStaff

    Reviewed June 5, 2018

    When I first spoke with Jeremy, he was very polite and supportive and listened to my situation. I know he listened to me cry and answered a lot of my questions, because I didn’t know what to do next and this was the only thing I felt I could do to get me help. I thank him for that. I also spoke with a women with my welcome call, I’m sorry I’m forgot her name, but she was also very supportive and answered my many questions I had about the program. I thank you both. I just need help and I turned to your agency to help, to get my life back on track. Thank you.

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    Customer ServiceStaff

    Reviewed June 5, 2018

    Both men that I spoke with were very helpful and easy to talk to. They were able to answer any questions I had fully. While this can be a very stressful situation, both were able to put my mind at ease.

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    Customer ServiceStaff

    Reviewed June 5, 2018

    Updated on 01/19/2019: National Debt Relief said that the timeline to settle all the debts was approximately three years and we're about 30% done already. With this program, It’s easier to manage my paying people back and having one loan instead of trying to keep track of paying everybody. It's not hard at all to get a hold of somebody either. All I have to do is call the 800 number and they’re on the phone with me right away. The people there are all very friendly and always extremely helpful. I've also recommended the service already.

    Original Review: I had a very informed experience and would recommend National Debt to family and friends. Everyone involved was very kind and informed me of all The information that I needed. I look forward to working together to clean up my debt.

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    StaffProcessTransparency

    Reviewed June 5, 2018

    Was very pleased with everything that agent had to say, was very informative and explained the process to me. I would definitely recommend this to anyone that needed help and couldn't get out of debt on their own. I appreciate all the information and how well Dave spoke to me about everything.

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    Transparency

    Reviewed June 5, 2018

    I would strongly recommend National Debt Relief. They are rated 9.8 in the top five of consolidation companies. They take their time to explain everything about the program step by step and try to fix your payments in your budget and gives you the option to pay more if you have it so it can help you speed up your process of becoming debt free faster.

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    StaffProcess

    Reviewed June 5, 2018

    Darius ** (Facilitator) and Andy (Welcome Call) were fantastic. They were very thorough, informative and very attentive to my questions. They made the process very user friendly as well. I would recommend your services to my friends and colleagues. I am very happy with the services that they both provided. Thank You very much.

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    Customer ServiceStaffTransparency

    Reviewed June 5, 2018

    I appreciate this opportunity to clear my debts. had massive losses in Hurricane Irma and could not recover. Thank you for your help. I had very good credit a year ago, but much was lost. The phone persons for National Debt relief were so professional and courteous, also very thorough. Thank you so much.

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    Verified purchase

    Reviewed June 5, 2018

    NDR works very hard to get debt resolved on your behalf. Not having the stress of creditors calling is a huge relief. They incur all of that for you. The minimal payments and stress relief have made my life so much easier!

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    StaffProcessTransparency

    Reviewed June 5, 2018

    They answered every question I had and were very transparent with me. I felt like I was able to fully commit to the program and make it through. If I had any concerns, they found a way to help me be more at ease with my decision.

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    Transparency

    Reviewed June 5, 2018

    The service from start to finish from everyone I dealt with was amazing, welcoming and very well explained. We didn’t move forward not unless I understood everything that was taking place. I would recommend to everyone who is need of a debt solution.

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    ProcessTransparency

    Reviewed June 5, 2018

    My experience so far has been good. Each party explained what my role is in clearing up my debt and answered with accurate knowledge. They took the time to break down every part, which gives me confidence in knowing I can and will complete this program.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 5, 2018

    This communication is a representation of the superior service that these guys have provided for me. Frank ** and Erik **. Erik ** showed a genuine interest in my situation and has gone out of his way to ensure my satisfaction and success with this program. Frank ** was genuinely interested in my circumstances and proved to be very helpful in assisting me. Thank you so much for this opportunity to get my life back on track. I will recommend this service to everyone I know.

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    StaffTransparency

    Reviewed June 5, 2018

    The team explained everything to me very clearly. I feel a weight lifted off my shoulders knowing NDR will be helping me to get out of debt once and for all. I'm glad I finally reached out to them for help.

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    Customer ServiceStaff

    Reviewed June 5, 2018

    Kathryn is amazing. She made me feel confident throughout the entire experience. I went in feeling generally ashamed that I had gotten to this point but she made me realize that this is just a time to buckle down and begin to make informed grown-up decisions. Thank you for that Kathryn. Thank you all for your exceptional customer service and care!!

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    StaffProcessTransparency

    Reviewed June 5, 2018

    When I first contacted National Debt Relief, I spoke to Steve and he walked me through the entire process. He was kind and answered all my questions thoroughly. He made a very stressful situation so much more tolerable. When I spoke to Blake the next morning to complete the Enrollment process, I was equally satisfied with my experience. He was kind and informative. He was patient with all my questions and concerns. I am very satisfied with my experience.

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    StaffTransparency

    Reviewed June 5, 2018

    They have a professional staff that have explained in detail every aspect of what I could expect from their services, I feel like they took a huge load off my shoulders and relieved me from all my stress. I was treated with respect good customer services. I would recommend National Debt Relief to everyone.

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    StaffProcess

    Reviewed June 5, 2018

    Every person I was in contact with were both professional and friendly. Excellent team! Would refer your service to my family if they needed your services. Look forward to dealing with them as I work thru process of eliminating my debt and regaining my life. Thank you very much for making the process fast, friendly and professional.

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    Customer ServiceStaff

    Reviewed June 5, 2018

    Excellent welcome call today! My customer service representative was very informative, took the time to answer all of my questions. He was very polite and friendly, and most importantly made me feel confident that I made a great decision to work with National Debt Relief.

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    Process

    Reviewed June 5, 2018

    I am just starting the program, so far the initial introduction has been good. I will further give more once I have been in the program a bit longer. The signing of the papers was not difficult at all and I believe I understand as well. Thank you for starting me on correcting my debt.

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    StaffProcess

    Reviewed June 5, 2018

    A reasonable alternative to filing bankruptcy. Debt Specialist (Theodore **) was patient and informative, clearly described the process and responded to all questions. Also he processed application and returned paperwork promptly. Welcome specialist (Shera **) reviewed information, answered questions completely, and processed paperwork promptly. Both specialists were professional and well-informed. Web site was easy to navigate and provided information in concise, easy to understand language.

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    Staff

    Reviewed June 5, 2018

    Everybody was spot on and was very helpful with what I would have to do. I could not ask for better service. I will be recommend this to all my friends and family who are struggling with debt like me. I appreciate everything that National Debt is doing to help people. Everybody deserves a second chance. Thank you.

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    StaffProcessTransparency

    Reviewed June 5, 2018

    Very well explained, and very quickly signed up. I appreciate everyone's help in getting this started for me. This process has been seamless from the beginning, and something I would recommend to my friends and family. I cannot wait to get started.

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    Customer ServiceProcessTransparency

    Reviewed June 5, 2018

    This process was streamlined and to the point. The email correspondence seemed clear and there was help available to talk you through the documents that needed to be signed to confirm acceptance. The phone calls were answered by real people, not computers. It was a difficult process to begin, but hoping for good results. Thank You.

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    Customer ServiceStaff

    Reviewed June 5, 2018

    Excellent service, extremely satisfied with Jonathan **, Paul ** and the prompt attention from the service team by far exceeded my expectations!! Thank you for going above and beyond “the typical” customer service robot mantra. It's very evident that this company cares and values clients.

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    StaffTransparency

    Reviewed June 5, 2018

    They have been extremely pleasant to work with! Every person I've interacted with has been so friendly and helpful. My debt is on its way to being resolved. They explained everything and answered all my questions. They are also easy to get a hold of. You don't have to go through a million prompts.

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    PriceStaff

    Reviewed June 5, 2018

    The three staff members that spoke and worked with me were polite and professional. They explained in detail every aspect of what I could expect from their services and my cost for each service. I was treated with respect and dignity throughout the interviews and the services they provided. Good professional staff!

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    National Debt Relief
    Response from National Debt Relief

    Ronald, thank you for taking the time to share your experience with us. We're happy to hear that our agents treated you with respect and professionalism. Please let us know if there's anything else we can do to make the process more convenient for you.

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    StaffProcess

    Reviewed June 5, 2018

    Sales rep was very helpful getting me through this process in every way. I could not have done it without him guiding me through it. The process was a little stressful but well worth it in the end. Would recommend it to anyone.

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    National Debt Relief
    Response from National Debt Relief

    Sharon, congratulations on successfully completing your enrollment! Initially, it may seem like a lot of information to digest, but our team is always happy to walk you through any items you're having trouble with. Thank you for taking the time to leave feedback today!

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    Customer ServiceStaff

    Reviewed June 5, 2018

    Eric ** was very professional and courteous, even when I did a follow-up call with more questions. He responded to my emails promptly too. Overall, I had a great experience. The guy who also did the welcome call was very knowledgeable about the nature of this program, and I am highly thankful to him too.

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    Staff

    Reviewed June 5, 2018

    Very patient with all of my questions and concerns. Overall it was a very pleasant experience and I would highly recommend to friends or family. The hard part is just beginning but I'm excited to rid myself of the debt I've occurred.

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    StaffProcessTransparency

    Reviewed June 5, 2018

    The service that I received from Alex was wonderful. He walked me through the entire process and didn't make me feel as if I was a failure. He was thorough in his approach and felt a huge sigh of relief once we had completed the process. I am looking forward to beginning the program to becoming debt free.

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    Customer ServiceStaff

    Reviewed June 5, 2018

    Getting set up and enrolled is easy and painless. You can call at your convenience and they are the most patient group of people I have ever worked with. I would definitely recommend this to anyone that is going through a financially hard time.

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    Customer ServiceStaff

    Reviewed June 5, 2018

    Contacted NDR today, initially by completing questions on website. Was called back very promptly. Michelle was very pleasant to deal with. She took my information and was very understanding during all phases. Spoke later with young lady in Welcome Department and also found her pleasant and very helpful. A good start to what I hope is a speedy resolution to my debt problem. Thank you.

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    Staff

    Reviewed June 5, 2018

    Great service. I am confident the team will get the job done!!! I look forward to working with the team with getting my files settled to reasonable terms. I believe this was the right action for me to take at this time!

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    Staff

    Reviewed June 5, 2018

    The representatives that I have had the pleasure speaking with and working with starting with Ben ** and the young lady who did my Welcome Packet (sorry for not remembering her name) have both been professional, respectful, patient, and mindful of my needs and feelings. They seem to be very knowledgeable whenever it came to their business making sure that I completely understood every aspect of my contract before we went any further, making me feel at ease.

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    StaffProcess

    Reviewed June 5, 2018

    Great Experience So Far... We just started the program so I don't have much to say but so far the experience has been very easy. Since NDR is rated #1 in their field, I trust everything will run smoothly. Everyone I have dealt with has been very courteous and knowledgeable.

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    Customer ServiceStaff

    Reviewed June 5, 2018

    My daughter referred me to National and so far I am very impressed. As a former customer service rep and sales manager, they are straightforward, direct, and understanding. They quickly assess your ability to participate and then move quickly to garner the information and get the account set up. And they are very understanding about your particular situation.

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    Customer ServiceStaffProcess

    Reviewed June 5, 2018

    When I called, I didn't know what to expect. The whole process was very friendly and professional. I felt more at ease when I was finished. Looking forward to being out of debt. I should have done it sooner. Thank you!

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    Staff

    Reviewed June 5, 2018

    I had surgery so I wasn’t able to work and finances weren’t available to be able to fix the bills. I decided to give National Debt Relief a shot and they were really helpful. I like getting going with it. The reps made the enrollment process easy and they let me know what they needed to do. Everybody that I talked to has been very polite and helpful. We’re coming up in about a year, so I got about two more years after that. National Debt Relief gave me a bit of relief when I needed and they’re willing to work with me, so that’s helpful.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 5, 2018

    I called National Debt Relief and their reps asked me a bunch of questions. Then, they sent me some paperwork to look over and sign. I sent those back in and I was on my way to getting some help from them. So far things have been good with them and I'm about halfway done through their process. However, there were a couple of months that I had to skip payments because I needed the money. NDR was good about helping me and they were really nice about it. Also, their negotiators were really good and they explained everything. While I don't know what they're paying off at the moment, they let me know when they manage to pay a debt off. NDR is working with my creditors and they're getting me out of debt. Overall, they're pretty good and I'd tell others to go through them.

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    StaffProcess

    Reviewed June 4, 2018

    My experience was great. Everyone was helpful and polite. And the process was simple and quick. I would recommend this program to anyone that’s struggling to make their payments. I wish I would have known about it sooner. I filled out the application and was enrolled in the program the very same day.

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    Customer Service

    Reviewed June 4, 2018

    James made our experience with National Debt Relief absolutely remarkably smooth. I called him on a Monday and by Wednesday night we had everything in place. My husband and I were astonished. Our experience with our second operator (can't remember her name) lasted another 15 minutes, but again was very smooth and painless. Would absolutely recommend our friends.

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    PriceStaffProcess

    Reviewed June 4, 2018

    Rocco ** assisted in giving me the scoop on the entire program. He made sure I knew what National Debt Relief can do for me. Sherylin also assisted in the process to make sure I understand everything. National Debt Relief gave me an amazing quote on everything and made me have peace of mind for the future. Thanks a ton. 5 stars for sure. You guys are the best!

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    StaffProcess

    Reviewed June 4, 2018

    Great customer services, everyone was very informative and helpful in this whole process, not to mention how quick the process was. I'm very pleased with the experience so far. I'm looking forward to getting my credit in order and reducing my stress level. Thank you.

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    StaffProcess

    Reviewed June 4, 2018

    Both Karen & Oscar were very friendly and thorough. They made the process easy to swallow. Thanks to them, the process went smoothly, explaining all parts of the contract clearly. Nothing was left out. It takes about an hour to get through all the information, but it goes quickly.

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    StaffTransparency

    Reviewed June 4, 2018

    Both agents were very clear and in depth about the details of the program. They explained everything well, and let me know my options and exactly what I was getting in to. I felt much better after speaking with them on my road to financial freedom!

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    Customer ServiceStaff

    Reviewed June 4, 2018

    Agents were very kind and very helpful with making sure I understood everything. Answered all my questions. It gives me confidence that they knew what they were talking about and they this company is qualified to help assist me in becoming debt free. I am looking forward to beginning this process.

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    Staff

    Reviewed June 4, 2018

    I was nervous going into a debt relief company, but I was treated very well and they answered my questions. I am happy to say from the first person I talked to /to the last was very professional. It is nice to know you have back up teams to help you at any time.

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    StaffTransparency

    Reviewed June 4, 2018

    My experience was informative and very helpful. Very professional answered my questions without hesitation. Each step was explained and made easy to understand. They were pleasant and prompt. Very nice to deal with this company.

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    Customer ServiceStaff

    Reviewed June 4, 2018

    My name is Ashley and so far everyone I’ve talked to on the phone has been very helpful and nice on the telephone and the instructions they gave me were very easy to understand and I’m glad I can call at any time and adjust my payment.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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