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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 172 Reviews 33835 - 34035
    Verified purchase
    Customer ServiceStaff

    Reviewed June 12, 2018

    Both ladies was very helpful. Thank you for all your work and helping me throughout my need. I’m very thankful. I would recommend anyone to go to debt relief. They were excellent with me. I was in a panic that’s why I called.

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    Staff

    Reviewed June 12, 2018

    I'm grateful for having such a dedicated company help me out of this never-ending situation. Just knowing they are here for me has greatly made me happy. I was struggling trying to get my financial situation back on point and NDR has helped me get there. I'm grateful for the help and making my life be much easier.

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    Staff

    Reviewed June 12, 2018

    I would tell everyone about this service. They have done great at answering all my questions and concerns. Now to see where this takes me. They were both wonderful people and I have told a couple people who I hope that take the step and do as I did in hopes for a better tomorrow.

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    Customer ServiceStaffTransparency

    Reviewed June 12, 2018

    I did a search to try and get rid of some of my bigger credit cards. I called and talked to National Debt Relief, and it was easy. I'm not too knowledgeable on debt relief and the reps explained how it worked, what their company offered compared to some of the other ones. It was NDR’s customer service that made me go with them because if I would've called any other company, I might’ve just went with them instead. Their enrollment process was smooth and painless. I told their reps what my situation was, and they wanted me to submit documentation or paper trail to make sure I was who I said I was, and my debt was legit. The process took about a half hour between the phone call which was me inquiring and the paper transfer via my tablet. I got an iPad, so I signed all the stuff there then sent the documents back, and I was enrolled.

    I got an email telling me what NDR offered and it was way substantially lower than what I owed. So, I didn’t question it, and I wasn’t gonna try and negotiate anymore or try to break them down. I don’t wanna be in debt, and it was a good offer, so I took it as soon as I've seen it. Whenever I call National Debt Relief, the reps are very prompt. They're always very polite and very professional. They’ve always reached out to me if anything has changed. And every time I'm on the phone, they try and make sure I'm satisfied before they hang up. The reps put some questions in my mind that I didn’t have. They really went beyond what any customer service representatives are required to do. Some people are just there to do their job, and others are there to make sure that you truly are satisfied with what's going on. I wish more employed customer service representatives follow the training that they do.

    My original payment was $240 and it was way less than I had to pay each individual company when paying them the minimum payments. To be able to pay less was a no-brainer. And when I first got the payment plan, I added something later on. Now, I'm paying $377, but I added another creditor, and it was up to $13,000. Also, I didn’t wanna extend how long I was gonna have to be in the program, and NDR told me that we could extend it and I could pay less. Because their customer service is excellent, I've recommended NDR to four people already whom I know to have some pretty high-interest credit cards that aren’t being paid down fast enough.

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    National Debt Relief
    Response from National Debt Relief

    Justin, thank you so much for taking the time to leave such a detailed account of your experience with us. These are the kinds of reviews that reassure us that what we're doing makes a difference and that our program really is the number choice for debt relief. Thank you for recommending us and for trusting us to help you get out of debt. We look forward to working with you; if there's anything we can do to make the process easier, please let us know.

    Verified purchase
    Customer Service

    Reviewed June 12, 2018

    I have a business that I run and our partners basically had a fallout with another group of fellow partners. We were going through a lawsuit which took a toll on our finances so my bills were accumulating. I was paying them off in time but it wasn't going down at all. A friend of mine did National Debt Relief and I was basically referred. I also looked up the reviews and they were good compared to other companies that were out there.

    National Debt Relief is helping me out with all of my collections and doing settlement, and they were very good about the payment plan. They basically looked at what I could afford and met in the middle when it comes to the payment. So it worked out in my favor. They basically have a secured bank that I put money on, almost like a piggy bank. They take the money out of my account and put it into that fund. As that accumulates, they're negotiating with the creditors. They get the debt down to a reasonable price and send me an email notification stating that they had come to an agreement. I can agree to that amount or if I don't agree to it, they can continue to negotiate for a better deal. We've already settled three out of the seven that I had and there is about 50% savings from each of them. Actually one of them was 70% so I've been happy so far.

    They follow up with me via email and if I do have an issue or a concern, I just contact them and they'll help me out. The respond in about 24 hours if I do it via email. But if I contact them right away, they would let me know what I need to do on my end and basically take care of it. So I haven't had any issues where I would have to contact them to follow up to see if they've done their job. I have a contact person but I'm not constantly talking to them. They're pretty comfortable in what they're doing. I've been satisfied with National Debt Relief so far. I'm making the payments and although it's affecting my credit, I'm very comfortable with the process and what they're doing at this point. My life is not stressful either. National Debt Relief is definitely the go-to place for any person that needs help with consolidating or with debt.

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    National Debt Relief
    Response from National Debt Relief

    Dephillip, it's great to hear that you're satisfied with your progress so far and that things are going well. It sounds like you have a pretty thorough understanding of the process as well, and we think that will serve you well as you continue in the program. Your settlements so far have been excellent, and our team will continue to do all we can to keep getting those kinds of deals for you. Thank you for taking the time to leave us a review today.

    Verified purchase
    Staff

    Reviewed June 12, 2018

    I wanted to get out of debt and, being the first company that I found, I went with National Debt Relief. Their rep told me what their program was about and because I didn’t have a job at that time, he told me to find one and after that to contact them, which I did. And I told him how much I was making and he helped me out with a budget to get out of debt as fast as I could.

    With NDR, I was impressed that I could put all the debts in one because I went to the bank and they said there was no way to do everything at once. And I like that they don't keep bugging me. I've been in the process for four months and all I have left is a year. And things have been good so far though I just had a little issue last time with my payment because one of the people didn’t want to help me out. I had to see a supervisor for all this and that. It would be good for NDR to have team members that are more knowledgeable and efficient. Other than that, NDR is doing great and I'd tell people to contact them.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2018

    I received my welcome call, was well informed and the gentleman I spoke answered all my questions in a professional matter. I'm glad I got in touch with you people. I was so stressed with my debt and this was the best choice I have ever done in a while. Looking forward to freedom debt.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2018

    Erica and Karen both helped me tremendously. Signing up was extremely easy. Erica did everything through email, which meant a lot with my busy work schedule. I am relieved to be on the road to recover a healthy credit score again!

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 11, 2018

    I had a wonderful experience, my rep Ozzie made me feel so welcomed and confident in my process. He didn’t hesitate to answer any of my questions and was able to answer all and break them down for me. Overall because of him I’m very confident in going through this program to help rebuild my credit and concur some of my debt. I would highly recommend him.

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    Verified purchase

    Reviewed June 11, 2018

    So far it has been a great experience, I have gotten more than half of my debt paid off. I would definitely recommend them to others. So thankful for their work In negotiating the debts. Looking forward to be debt free with their help.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed June 11, 2018

    Excellent customer service. Would recommend to friends. The process was explained in detail and all of my questions were answered. This process will enable me to be debt free in less than three years. Most important I can gain financial security again.

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    Verified purchase

    Reviewed June 11, 2018

    Is my first time with to much debt, I’m glad I find this amazing company to help me out. So far doing Great Job!!!! I hope I will out debt soon!!! Thank you so much for your hard work... You guys Rock!!!

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    Verified purchase
    StaffProcess

    Reviewed June 11, 2018

    They are very knowledgeable & professional specialists that are able to help in the time of need with credit problems. I have family that has enrolled in this program and it has really helped them out. I hope it does the same for me.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 11, 2018

    My experience was very quick and fast. Customer service was wonderful. I would recommend this program to anyone. The customer service rep that I talked to during my welcome call was very pleasant and she made sure that I understood everything that she was going over with me.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 11, 2018

    I had a great experience with Jason. He was extremely understanding, helpful and kind. All his efforts were genuine and made the process very easy. I was able to ask questions and get thorough feedback which means he has a lot of patience! After everything was set up he made sure I understood all the terms and always asked if I had any questions. Overall he made this experience very pleasant!

    My welcome call was painless, however, the agent seemed like she had a long day because her attitude was that of a roller coaster and consisted of hints of irritation especially when I asked a question. I could tell she was really making an effort to stay polite which makes me assume that it was just an “off day”. Either way the process was smooth and efficient!

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    StaffProcessTransparency

    Reviewed June 11, 2018

    I have had a wonderful experience with National Debt Relief. Everyone has been beyond kind and helpful. Everything step in the process is well explained and documented by everyone I have spoken to. I would definitely recommend this company. Specifically Roy ** has been amazing.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed June 11, 2018

    Excellent service and clear communication. I was stressed when I realized might need the help of this program but they made the process as easy as it could be. I appreciated their patience and cheerful attitudes. It made the process less stressful. Best customer service I have ever received. Will recommend to anyone in need of this service.

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    Verified purchase
    StaffTransparency

    Reviewed June 11, 2018

    All personnel I communicated with were very professional, knew the answers to my questions and helped me a great deal. I am confident that I will achieve the financial freedom that I seek with their assistance. Despite a last minute change on my part they helped me immensely by ensuring I was aware of all avenues to resolve my concern.

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    Verified purchase

    Reviewed June 11, 2018

    Very happy. Welcome speech was hard to understand her. I hope that I will achieve financial freedom through this process. I have dreams of buying a home someday soon for my family. Thank you. I will tell others about your services.

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    Verified purchase

    Reviewed June 11, 2018

    Less than 6 months in, I already have 3 of my 5 debt accounts settled. Plus they've saved more than 50% on the amount that I owed. I would definitely recommend them to anyone struggling with debt, especially student debt.

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    Verified purchase
    StaffTransparency

    Reviewed June 11, 2018

    Very professional. They take time to explain things thoroughly and overall they give you a sense of hope that one day you will be debt free. I am looking forward to continuing this journey with this great team that debt relief has provided.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 11, 2018

    Great service! Felt relieved instantly on my financial crisis! Brian was very helpful on explaining what the program was about. He answered every question and was extremely knowledgeable on all my questions. The sign up process was simple, fast, and efficient. I feel like a load of weight was taken off after this call.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2018

    Am Thankful for the time and patience they showed, they were very respectful and took the time to answer all my questions. Feeling like I can do this. And I know with their help I can get out of debt a lot sooner than trying to do this on my own. You don’t have anything to lose by giving them a call. I am glad I did.

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    Customer ServiceStaffTransparency

    Reviewed June 11, 2018

    The customer service and professionalism were exemplary and I especially like Evelyn **. Telephone manner and clarity and Aaron ** Was very very patient and kind. The experience was overall great and I would highly recommend it.

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    Verified purchase

    Reviewed June 11, 2018

    We were notified today of our first debtor resolution by NDR and asked if we would approve of the terms, to which we agreed. The balance owed was considerable reduced, which we were pleased to learn! Many thanks to NDR for helping us reach this first step towards financial stability.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 11, 2018

    Great company; they explain me and able to answer all my question. I feel great and secure to start my new financial chapter. The specialist Brandy was able to clarified my mind; she was patient with me and she was able to explain me with details; I am glad I took this big step.

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    Verified purchase

    Reviewed June 11, 2018

    I am very pleased with National Debt. I started in February and was a little concerned because I was sending money monthly and nothing appeared to be happening. I am happy to say that two accounts have now been settle. The most recent settlement was for less than 50% of the original amount. Great work National Debt and keep up the good work.

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    Verified purchase
    StaffTransparency

    Reviewed June 11, 2018

    Both Barbie and Stefanie were very helpful, also very friendly and professional. Everything was presented to me in a very clear and precise way. I would happily recommend NDR to anyone. I now feel that I can move on with my life and know that my debt situation is in good hands.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 11, 2018

    My associate Christal ** was amazing. She was kind, patience and very informative. She took care of all my concerns and answered my 99 questions that I had with a pleasant attitude. The best! She was able to explain to me just how great the National Debt Relief can help me with overwhelming creditors.

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 11, 2018

    They were very helpful. I really appreciate all their help. Patrick ** was my debt relief specialist and he was very helpful. He explained the program very thoroughly and I understood everything that is required from me to relieve my debt situation. Again thanks for your help.

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    Verified purchase

    Reviewed June 11, 2018

    National Debt Relief is saving my life! Had a very bad first Marriage and carried over a lot of debt after divorce. You guys are helping get back in my feet and starting my new family. My wife and I now have a little girl and we will finally be able to give her a better life! Thank you so much!!

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    StaffProcess

    Reviewed June 11, 2018

    The staffs are very helpful and approachable. They help me through all the process. I’m thankful for this program. It will help me a lot to become debt free. I’ll recommend this to others who has problems with their debts. Seek for help to this company.

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    Verified purchase
    Staff

    Reviewed June 11, 2018

    My experience so far has been good, little by little I need to get my financials back in order. Everyone is courteous and nice. I’m very satisfied with the service so far. I would recommend this company to friends and relatives that are in the same situation.

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    Verified purchase
    StaffProcess

    Reviewed June 11, 2018

    The counselors were very helpful in guiding me through the process of getting my debt paid off, knowledge of program was extremely thorough, and made me feel secure enough to enroll in the program without fear of not making payments or owing monies that would never get paid off. This is extremely important to me and the weight that has come off my shoulders is immense!

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    Verified purchase
    StaffTransparency

    Reviewed June 11, 2018

    Very helpful. Easy to work with and explained everything very easily. Transactions were very simple. While this was a hard decision we were able to consolidate simply and get ourselves back on track. This was not due to over spending but to loss of jobs and hard times.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 11, 2018

    The information provided to me, both in the initial phone conversation as well as follow-up emails, was communicated in an understandable manner and was comprehensive. The written materials were sent promptly and were easy to understand. The staff made me feel comfortable with the decision that I was making and clearly explained all of my options.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2018

    Overall the experience was good. Both people I spoke to were very professional and kind - non judgmental. It does take a couple long phone conversations to get enrolled but it was thorough and filled with necessary information to complete the enrollment.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed June 11, 2018

    Teddy was very helpful and explained the process thoroughly. I was going through tough times and did not know how I was going to get out of this situation. I am glad I researched National Debt Relief and signed up to get called.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 11, 2018

    Erik ** was my initial representative at NDR and I was satisfied with his care. He answered all my questions and gave me the confidence to proceed with the program. Monica ** performance was adequate and mechanical. I was not satisfied nor dissatisfied with the conversation.

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    Customer ServiceStaffTransparency

    Reviewed June 11, 2018

    So far the experience has been what I expected. Everything has been explained well. The representatives have spent as much time as needed to answer any questions I've had with good attitudes even after multiple explanations to aid in my understanding.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed June 11, 2018

    Great Customer service. Very well informed on every step of my debt relief and am very confident that my debt will be resolved as explained to me. Can't wait to see some results, and I feel confident in the program and being able to call when I have questions knowing that someone is always there to help.

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    Verified purchase
    StaffProcess

    Reviewed June 11, 2018

    The two people that helped me out were amazing and they made sure I understood everything. I would recommend National Debt Relief to anyone that is in a bind and is trying to get debt free! Nothing but good things to say about this program.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 11, 2018

    I have always experience excellent customer service. It's nice to know there are workers who are patient, courteous, and always make sure there is nothing else the client needs. Also, they always provide clear details and clear any concerns. I am more than happy with your service.

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    Verified purchase
    StaffProcess

    Reviewed June 11, 2018

    Barbie ** was key to my commitment to this program. Her expertise in explaining the program and all its ins and outs was superb. The program itself will save my household. Their ability to spearhead my creditors will be great.

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    Verified purchase
    Staff

    Reviewed June 11, 2018

    The people are very understanding and professional. Received notification on a settlement recently. It was for half the amount owed. They are always there if I need help understanding what's going on. Thank God for National Debt Relief. I would have had to file bankruptcy if not for this program.

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    Customer ServiceStaff

    Reviewed June 11, 2018

    It was one of the better experiences I've had with a company over the phone. 10/10 recommend this company to anyone that is having trouble getting out of debt. They are fast and informative, didn't have trouble understanding anything. If you are serious about getting out of debt and need help, please consider these guys.

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    Verified purchase
    Staff

    Reviewed June 11, 2018

    I am content and appreciative with All the costumer service specialist and the company itself. When I have asked for assistance on my account they have always been very professional and cooperative with me. Again I am very happy to be under National Debt Relief and to someday in the near future be debt free.

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    Customer ServiceStaffTransparency

    Reviewed June 11, 2018

    I was given everything I needed and everything was explained to me. Both of the representatives gave terrific customer service. They talked to me about each document and elaborated on each of them as well. I know while using this program I will have support.

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    National Debt Relief
    Response from National Debt Relief

    Brandi, we're happy to hear that you feel equipped to be successful while in the program. We'll continue doing whatever we can to make sure that you do ultimately succeed and achieve your goal of getting out of debt. Thank you for leaving feedback today; we really appreciate it!

    Verified purchase
    Staff

    Reviewed June 11, 2018

    All of the reps that I have been in contact with have been super helpful and polite. I would and have recommended NDR to a friend. I am looking forward to the day when I will no longer have all these bills hanging over my heard.

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    Verified purchase
    Staff

    Reviewed June 11, 2018

    The people I have spoken with seem very nice and helpful and happy to help out with anything I need to know. Thanks again for helping me out in this difficult time. I will be sure to let others know about you guys.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 11, 2018

    Very pleasent experience getting all of my questions and the information I needed before making the big decision. The employees that helped me were very informative and professional. No doubts that they will help me with all of my needs throughout this process.

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    National Debt Relief
    Response from National Debt Relief

    Graycyn, thank you for taking the time to leave a review, and thank you for the vote of confidence! We try to anticipate our clients' needs, but if there's anything you feel can be done to make your experience better, please let us know.

    Verified purchase
    StaffProcess

    Reviewed June 11, 2018

    Ronald ** was the agent who assisted me in completing my enrollment. He was very good and concise in the information I need to get. He also was very polite and made me feel at ease as I was uneasy about the process.

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    Verified purchase
    Staff

    Reviewed June 11, 2018

    Jerry ** and everyone I have spoken to have been so wonderful! I was feeling very afraid of the future with my finances and Jerry put me at ease and helped me to see the light at the end of the tunnel!

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    Verified purchase
    Staff

    Reviewed June 11, 2018

    Krystal ** and the others at you office treated us wonderful. They worked me even while I was in the hospital. Once I was home I contacted them and got everything started. They were very informative on the information they gave me.

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    Verified purchase

    Reviewed June 11, 2018

    Thank You so much for the prompt and wonderful service!! Everything was made so easy and I am so glad that I will be debt free really soon! I didn't know what I was going to do, but National Debt Relief saved me!! Thanks again!

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    Verified purchase
    Staff

    Reviewed June 11, 2018

    I love how I was not judge. Educated about all my options without being pressured to add any additional things. The polite and friendliness I received from everyone was a great feeling. Definitely going to recommend you guys to all my family and friends.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2018

    I just want to thank my representatives Leon **. For providing me excellent customer service. He truly went above and beyond by taking the time to answer all my question while addressing all my concern. I would also like to thank the welcome representatives who reassured me that I was making the right choice by choosing your company. Thanks again for all your help.

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    Verified purchase
    Process

    Reviewed June 11, 2018

    Daniel and Monica were excellent in their roles of sales and onboarding. I felt very informed during the process and felt like they really wanted to help me achieve my financial goals! Daniel did a great job helping me understand the risks and benefits of the program so I feel like I'm going in eyes wide open. Looking forward to getting the program going and having them exceed my expectations.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 11, 2018

    I worked with 2 different people both we wonderful. They were very patient with all my questions to ensure I understood everything and were more than willing to work with my time restraints! Would use again if the need ever arrived! These people have excellent customer service skills and the payment is very reasonable.

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    Verified purchase
    Staff

    Reviewed June 11, 2018

    I am just getting started with National Debt Relief and everyone I have worked with so far have been helpful and kind. This is a very difficult time, stressful, and hard. Having people who want to help me is a great relief. I hope that over the coming months, I am able to see a light at the end of the tunnel and get my life back on track.

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    Verified purchase
    StaffTransparency

    Reviewed June 11, 2018

    Both representatives I spoke with were clear and professional and provided great service to me with helping me through the process. I would recommend this service as well as these representatives to a friend.

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    Verified purchase
    ProcessTransparency

    Reviewed June 11, 2018

    Very pleasant to work with NDR. Clear and concise information was given to us to help with making a decision to enter the program. Very efficient enrollment process. This program is what we needed at the right time. Much better than the alternative.

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    Verified purchase

    Reviewed June 11, 2018

    National Debt Relief settled my Walmart account for approx. 1/3 of the amount due! I can't wait for the rest of my accounts to be settled! This will be a great help getting me back on track so I can start rebuilding my credit.

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    Verified purchase
    StaffProcess

    Reviewed June 11, 2018

    Everything was a easy process from the beginning. The rep helped me in every single step making the process so easy for my husband and I. We feel so relieved and have a peace of mind. We look forward to getting through this process.

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 11, 2018

    I was very pleased with Olga **. She was calm not forceful at all. I felt calm and understood what she was presenting to me. She walked me through everything. I enjoyed my time speaking to her. She knew her information. She was awesome. Today I spoke with Stephanie from the welcome committee. She was patient and calm also. She explained to me my obtains phone numbers fax information. Thanks to them I feel good about National Relief Program.

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    Verified purchase

    Reviewed June 11, 2018

    I am extremely happy with the service I have received and finally see light at the end of the tunnel to being out of debt. From day one we have been moving forward with settlements to the companies that we owed money. Thank you.

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    Verified purchase
    Process

    Reviewed June 11, 2018

    This whole process which is new to me was made very simple and easy for me to under. I appreciate the time that was spent going over everything. I am grateful that I'm on track to getting out of debt.

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    Verified purchase
    StaffProcess

    Reviewed June 11, 2018

    Enrollment into the program was simple and fast and had a great team to help me through the process. I now have a peace of mind that I can get the debt paid off. I want to thank Justin ** for his help.

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    Verified purchase
    StaffTransparency

    Reviewed June 11, 2018

    I found National Debt Relief online. My experience with National Debt Relief has been very positive. The people I have spoken with have been very kind, helpful and patient. They explained everything to me in an easy way to digest. They seem very genuine in the way of helping people out of debt.

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    Verified purchase
    Staff

    Reviewed June 11, 2018

    Great and straightforward on what to expect and what I need to do. Both individuals that I spoke with were great and listened to my questions and answered them thoroughly and didn't make excuses or say they didn't know.

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    Customer ServiceStaff

    Reviewed June 11, 2018

    Allen ** was good and slow so my wife could understand all the details. We are happy with matter and even 3 calls back when had a issue but with the paperwork Jettie and I hope we light out the tunnel. We never had to this type but slow reading and the calls help. By the way Allen was so nice and good voice.

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    StaffProcess

    Reviewed June 11, 2018

    Team is very informative, and easy to understand. They are very patient with you in walking you through the program and ensures you understand every step they walk you through. Very caring of your situation and courteous as well. I am very please with the services National Debt Relief offers to me and so many others.

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    Staff

    Reviewed June 11, 2018

    I really appreciate all the help and time that you took to help me understand everything that is going to happen! Everyone was very helpful. I didn't want to do this but you have helped me get a new start. Thank you!

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    Customer ServiceStaffTransparency

    Reviewed June 11, 2018

    Enrolling went smoothly, now hoping for success in resolution! The employees of NDR have been very helpful and seemed to have time to answer all the questions I have, and are ready to explain things when I did have a question.

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    StaffProcess

    Reviewed June 11, 2018

    Everyone was extremely helpful regarding the process from start to finish. I had all the necessary information to get officially started with (24) time periods. The entire process was completed less than (2) days after my personal reviewing had been completed.

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    Staff

    Reviewed June 11, 2018

    I was pleasantly surprised when I received notification of debt settlement from one of my creditors. Thank You National Debt Relief!!! I was happy to have resolved the issue, thanks to NDR professionalism and courtesy. I'm happy to recommend NDR Services!!

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    Customer ServicePriceStaffTransparency

    Reviewed June 11, 2018

    I kept making all my minimum payments but I was just getting further behind on everything else and I wasn’t getting anywhere. So, I needed to make a change and something to help me get over the humps. I went online and started looking at what’s available and I found that National Debt Relief was rated number one with the Better Business Bureau and I just decided to go with them. They helped me negotiate and settle some of my debts. I had to go through and work with them on their worksheets. Once I have laid everything out, we talked through what we wanted to do and then we decided to try the plan that we were working on. I talked to their reps and read through their whole process of how they do things and we worked over the phone. And once we figured out I wanted to do this, they sent me the forms I needed to sign and we started.

    Usually, if they need to reach out and get ahold of me, they’re quick about that and they'd call or email and get ahold of me. They’re good about communication and when I need to do something, they usually let me know right away. But other than that, I know they’re working to try to help get everything settled and keep me from going backwards again.

    The cost was a little high but compared to my interest that I was paying on everything, things were going away quicker. And there was a fee associated with it, but in my eyes, it’s worth it just for their protection and their help to try to get this resolved. We are watching things a little closer and trying to stay on a budget. It helped us in that aspect to try to function and life’s little things keep popping up but we try to stay ahead of them. We haven't used a credit card since we started so, we’re just trying to get them all paid off. I am more than a third done but I had a lot of debt, so we’re working on them one by one. And now, I’m settling my debts little by little and getting out from underneath the debts that I’ve had over me forever.

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    Customer ServiceStaffProcess

    Reviewed June 11, 2018

    I had credit card concerns so I sought National Debt Relief's services. The whole process was smooth and I got everything done within two days. Also, they got back to me in a timely manner. I had two settlement offers and National Debt Relief just takes out my monthly payments. Overall, National Debt Relief was a great company to go to. They were very professional and got the job done.

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    StaffProcess

    Reviewed June 10, 2018

    Everyone I spoke with was very friendly and knowledgeable. I first spoke with Rex ** explained the program. I said I wanted to think about it for a few days and he said that was fine. There was no pressure and I appreciated that. I feel. This program is the best step for me.

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    StaffProcess

    Reviewed June 10, 2018

    Paul ** is very knowledgeable and adept at conveying information regarding the program. He is kind, a good listener and quick at assessing needs and determining what fits the program. Having to enroll in the program is not what I wanted to do, but am very grateful to have it as an option. Paul is very understanding and put me at ease. He is an asset to you.

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    Customer ServiceStaffTransparency

    Reviewed June 10, 2018

    I've been dealing with debt for a while and I got tired of it. I wanted to make some effort in getting payments done. I don't have a lot of experience in contacting different companies to get my debts paid off so I sought debt relief services. I filled out something on the internet and NDR called me and sent me more information as well as some paperwork to fill out. After I got my other information and spoke with them, I decided to work with NDR.

    My payment plan was set up with paperwork that I had to sign and mail back to them. Setting it up wasn't hard and it only involved understanding what we were all going on. The information I got phone calls and the people I spoke to made it easy for me to understand. Also, my negotiators at NDR were friendly. It didn’t seem like it was just a job for them and they actually wanted to help me. I was comfortable with them and I trusted them to do what they said they would.

    I send them so much money every month and they negotiate with the collection agencies and they try to negotiate a lower percentage of what I owe to pay that off. They explained to me that their negotiators work on hard commission to where they make a certain percentage after they negotiate under a percentage of what I owe. Working with them has helped me make progress on resolving my debt which has caused stress in my life. Now, some of that stress has been relieved.

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    Customer ServiceStaff

    Reviewed June 10, 2018

    I wanted to get rid of three credit cards and so I sought debt relief services. I talked to one of the reps of a company and he were pushy. I didn’t like the way their guy was talking, trying to sign me up no matter what. He was a high-pressure salesman. On the other hand, National Debt Relief's negotiators call me and let me know what was going on when we went away and the next debt was going to settle. They don't want to harass me and they're all nice people. When we have enough cash, they would settle for us. We've gotten one credit card done and things have been going well thus far.

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    Staff

    Reviewed June 9, 2018

    The enrollment process at National Debt Relief was a little confusing and I didn’t like it, but still it was all right. Since then, they have been doing my stuff but I’ve never heard anything from the reps. Now I’ve got people suing me, so I am fixing to leave National Debt Relief and I gotta get a lawyer.

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    National Debt Relief
    Response from National Debt Relief

    Hello Gregory,

    Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence for us. We will be reaching out shortly in order to make things right. You can also call us directly at 888-660-7427.

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    Staff

    Reviewed June 9, 2018

    The person I spoke with was very patient with me and answered all my questions and concerns. I would recommend National Debt Relief to anyone. Thank you for all your help. Erica ** was wonderful. Looking forward to being out of debt.

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    Process

    Reviewed June 9, 2018

    It was a big relief and help for me in time when I really need help and I'm thankful to be included in this program. And I recommended National Debt Relief in one of my friend that also needed help. Thank you very much.

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    Staff

    Reviewed June 9, 2018

    Everything was fine so far and I look forward to a great experience. My experience so far has been good I now need to swiftly move on and get my life and debt back in order. And if all goes well I will be recommending this company to more unfortunate people in this very sad situation.

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    Transparency

    Reviewed June 9, 2018

    Happy with the outcome and how fast I was approved. Sam explained everything so clearly and was very patient with me. I recommended a friend already so she can benefit from the help that you offer. I was considering of filing Bankruptcy. I am so great in for going with National Debt Relief. Thank you for making easy.

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    Customer ServiceStaff

    Reviewed June 9, 2018

    Michelle ** was omg Amazing/Awesome??? When I began to talk to her I felt my stress immediately be released. She was very respectful and helpful understand and can kept in contact with me as much as possible, guide me through the whole thing, made sure I understood everything in what they was gonna do in how it was gonna help me in the long run in the future as well. I'm glad I picked you guys. I felt the trust from the 1st phone call to the last??? Thanks again to the whole staff/ team???

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    Staff

    Reviewed June 9, 2018

    I am very satisfied with the service so far. National Debt Relief agents were very patient, honest and willing to help while showing due diligence and professionalism in the collection of the information process. I would gladly recommend to friends and relatives experiencing hardship issues.

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    Staff

    Reviewed June 9, 2018

    Bruno ** was my agent and he helped me enroll in the program. If all goes well, I will be debt free in 30 months. I am very thankful for the service and advice. National Debt Relief has been blessing!

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    StaffProcess

    Reviewed June 9, 2018

    My experience was way better than I expected. Everyone has been very helpful and the entire process was very easy and super quick and timely. I would highly recommend NDR. I had no idea how many laws were in place to protect all parties thru this process.

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    StaffProcess

    Reviewed June 9, 2018

    Everyone I have spoken to/emailed has been informative. Everyone ensured that I understood the program and what it meant as far as payments, credit score, time expected to complete etc. All employees have been kind, understanding and never judgemental about the debt we have accumulated.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 9, 2018

    Very pleased with NDR program. Your associates kept me up to date on my progress, answered every question. If question could not be answered they would put me in contact with persons who could answer my concerns. I would recommend NDR program to a friend. Big thanks.

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    Staff

    Reviewed June 9, 2018

    Thus far, both representatives that assisted me were very informative and patient. When I had a series of questions, they allowed me to ask them w/o any interruptions so I can get a understanding of what I was getting into. Also, neither rep made me feel pressured, I made the choice on my own after receiving the needed information.

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    Customer ServiceStaff

    Reviewed June 9, 2018

    My experience so far has been great. Very nice customer service. Willing to listen to all my questions. I was nervous about doing the debt relief program. Franklin assured me that everything would be okay. Even though I'm just getting started I have to thank you for being so kind.

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    Reviewed June 9, 2018

    It was so easy for me to approve a settlement offer from 2 creditors. These will be paid off soon and I never thought I'd be able to it but not without Nationa Debt Relief. It's over 6000 worth of debt.

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    Customer ServiceStaffProcess

    Reviewed June 9, 2018

    Great customer service. Very satisfied with how easy the process was to get started. I would recommend this service to anyone who is in need of help with managing their debt. All of my questions were answered in two phone conversations with the agent.

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    Customer ServiceProcessTransparency

    Reviewed June 9, 2018

    Grateful for the help and assistance provided. I was walked through the process step by step! Quickly resolving all my questions! In the matter of 3 days I was set and in the program. Max helped me through the entire process answering all of my questions quickly, via email and phone. I most definitely would recommend to a friend.

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    Staff

    Reviewed June 9, 2018

    Very professional, no hidden fees, no hidden agenda, and no signing up for memberships that you don't need or want. Looking forward to working this program, and getting out of debt. I suggest this company over others out there! I tried NetDebt, and they lied right from the beginning, and took almost $400 dollars to pay for a membership that they said was FREE! If you need help getting out of debt, and bankruptcy isn't the way for you to go, then go with National Debt Relief. I even did the homework and looked into this company, especially after getting burned with the other guys. They were one of the top rated companies that help people pay off debt.

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    StaffTransparency

    Reviewed June 9, 2018

    Very nice and very helpful. Everything was explained to where I could understand. This is going to help me a great deal. I'm very thankful for your help. I didn't want to file bankruptcy so your company is a god sent. I know you are people I can believe in.

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    Staff

    Reviewed June 9, 2018

    I had the best help I could receive. Both people I talked to were very helpful and made me feel very comfortable while talking to them. I would recommend National Debt Relief to a friend if they ever get in the same situation as me.

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    Customer ServiceStaff

    Reviewed June 9, 2018

    I worked with Aries. She was very informative and helpful. She answered all my questions. She was very timely on returning my calls. I did decided to go with legal, thanks for all you did. It was great talking to a live person.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 9, 2018

    Excellent customer service... Brian my representative was very professional, explained every aspect of the program step by step. He was patience and courteous. I enjoyed my process. He made me comfortable with my decision to enroll in the program. I would like to express my gratitude to Brian for his excellent explanation skills and also to the representative that stepped through the paperwork for verification.

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    Staff

    Reviewed June 9, 2018

    I had heard of National Debt Relief once or twice before awhile back but I thought I was somehow gonna be able to take care of my debt on my own. I suppose I could have called the companies and all that instead of paying hefty fees for getting them taken care of by another company. But I've had this debt for like freaking ever and there's one in there that I have had for a terribly long time. Now I'm trying to get this debt all gone by the end of June before the baby comes. That way it's not an issue for anybody. But I don't think that's gonna happen. I've got 3,600 in my account right now but I got 13,000-something left.

    National Debt Relief is getting rid of my debt by negotiating and settling the accounts. So far they've gotten rid of two of my debts although in one credit card, they wanted payments instead of the one full payment. So that one isn't quite complete but it's got one last payment. I got two more credit cards and the one big one that I gotta get rid of then it'll all be gone. So I got 40% of my debt done. It's taking forever to get it all paid for and done. That's the biggest thing right there.

    Working with them is easy as eating a piece of cake. They've all been very friendly especially when I first set it up. The guy that I talked to was very informative. The only thing I don't like is the hefty fees. But still, I gotta worry about one payment a month instead of multiple payments so working with National Debt Relief has really taken a lot of stress out that way. I referred my brother-in-law and sister to 'em, and told them that I can almost guarantee National Debt Relief is gonna help them out with their issue.

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    StaffProcess

    Reviewed June 8, 2018

    As I started this process I was nervous and felt overwhelmed but going thru the process I was met with friendly people and comforting guidance. With step by step instructions and friendly directions I am now more at ease with my decision to take these steps to become debt free.

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    StaffProcessTransparency

    Reviewed June 8, 2018

    Just wanted to take this moment to thank the ‘Credit Counselors’ that “I” was able to work with. They have demonstrated a high level of experience, knowledge ensuring clear communications and ensuring “My” understanding of the program details and outlines. I found them to be highly courteous and experienced to the level of which they demonstrated respect for my needs. I appreciate their knowledge and look forward to working successfully within the guidelines and design of the NDR program. Looking forward to resolving my debt, removing any unnecessary financial obligations.

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    StaffProcess

    Reviewed June 8, 2018

    My husband and I have just signed up for National Debt Relief; so far everyone we have spoken to have been very helpful and informative. Valentine, Edmund and David were all a pleasure to deal with. They have reviewed every detail of the program. I’m feeling very confident and knowledgeable entering into this program.

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    Customer ServiceStaff

    Reviewed June 8, 2018

    I have a great experience with them to have cleared off to off my credit party notify me when something is changing. They help you out when you need to be helped. A great experience. Their customer service is very helpful when you have questions.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 8, 2018

    Great customer service and very thorough with what to expect from the debt consolidation. Our representative Jonathan was very helpful and explained everything we needed to know and helped us make the process more at peace that we are making the right choice in starting a debt free life!

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    Staff

    Reviewed June 8, 2018

    Excellent service, covered all basis, questions, and concerns I had. I am glad I have decided to take this opportunity and get myself out of debt. It is a relief to know I have someone there with the knowledge and professionalism to support me.

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    Staff

    Reviewed June 8, 2018

    Your company made me feel at ease and was very patient with me when my internet started acting up. Your staff is very knowledgeable. I'm hoping to continue to have good experiences as I work toward economic freedom. I was really happy with my experience.

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    StaffProcessTransparency

    Reviewed June 8, 2018

    Gilbert is very professional, knowledgeable and friendly person. He explained everything to me regarding the program. I had a doubt in the beginning but when he explained all the process and assured that I will be out of debt in 4 years. Thank you for the help.

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    StaffTransparency

    Reviewed June 8, 2018

    So far, everyone we have talked to has been helpful and courteous. We have been given prompt assistance and things seem to be going smoothly. Each person we have talked to has seemed to explain things well. We are looking forward to being out of debt.

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    Customer ServiceStaffProcess

    Reviewed June 8, 2018

    Employees conducted themselves in a courteous and professional manner. I appreciated the patience Tenisha had when explaining the program. Additionally, she called me and helped with how to sign the enrollment form that she emailed me. I was problems with the form and getting frustrated.

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    Staff

    Reviewed June 8, 2018

    I have not had any issues with applying and creating my account. From what I've experienced so far - about 2 weeks - NDR is very professional, understanding, and open to helping those with legitimate financial hardships. Compared with other companies I spoke with before committing to NDR, they offer the best debt counseling and plans to get out of debt.

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    StaffProcess

    Reviewed June 8, 2018

    This is by far the best program I’ve found that contributes to the people that are struggling financially with debt. The agents that helped were very detailed and patient and, answered all my questions. The program has a lot to offer and have a very good finance team. And the best thing of all is that they’re very understanding and they’re human. Therefore thank you so much for your hard work!

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    Customer ServiceStaff

    Reviewed June 8, 2018

    I'm glad to have called NDR to see if I can be helped with zeroing out my debt with a program. Tangela ** program Rep initial take in call, Nicole and Christina from Security Welcome call, were all fantastic, super helpful, informative, and VERY patient. Thank you very much for all your help!

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    Customer ServiceStaffProcess

    Reviewed June 8, 2018

    Very satisfied, great customer service! Crisanta was very patient with all my questions, and was very knowledgeable about the program. I appreciate NDR and their representatives making sure I understood all aspects of the program. Thank you so much for your help. I'm excited to get started on becoming debt free!

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    Process

    Reviewed June 8, 2018

    I was not sure where to turn to with my credit card debt. As I was searching services I came across National Debt Relief. It had the best overall reviews. During my initial application process Bryton and Nancy were very helpful in explaining the process and making me feel comfortable with my decision to use this company for my debt negotiation. I would strongly recommend them to anyone in a similar financial situation.

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    StaffProcess

    Reviewed June 8, 2018

    Very pleased with how informative and helpful the representatives were. They were very nice and knowledgeable about the program. They answered my questions very professionally. Overall I'm very pleased with the service provided to me. I look forward to the successful completion of this program.

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    Customer Service

    Reviewed June 8, 2018

    NDR recently settled one of my debts. The amount they settled at was very satisfactory. I've been pleased with their service. They respond to me very quickly and follow everything up in writing so I can understand all the details. I appreciate that level of service.

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    Reviewed June 8, 2018

    I am just signing on with NDR and am happy but wish you would do a better job of contacting creditors before they start calling. I don't understand why this can't be avoided. Even though I have a lot of debt I have been making all of my payments on time and calling them is very uncomfortable.

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    National Debt Relief
    Response from National Debt Relief

    Hello Toni,

    Thank you for bringing your concerns to our attention. We work hard to provide the best value as we help our clients become debt free. A member of our team will be reaching out to review and better explain our process. If you prefer, you can also call us directly at 888-660-7427.

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    Customer ServiceProcess

    Reviewed June 8, 2018

    It's overwhelming to me with all this process. Kester ** and David ** helped me through it and I'm thankful. I'm hopeful that I made the right decision. I just wish the harassment calls will stop soon, but I do understand it will take time.

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    StaffProcess

    Reviewed June 8, 2018

    Anthony was very friendly and knowledgeable. The process was very fast and prompt. I would recommend this to a friend or family if they needed the help. My case was handled very professionally and I hope this works. I just started.

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    StaffProcess

    Reviewed June 8, 2018

    I'm nervous, excited, and relieved to be starting this program. Jonathan was super helpful, understanding, kind and informative. I feel like this is an important step toward a better quality of life. Circumstances create difficult situations for people. It is important that programs like this exist, especially in the world we live in today.

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    Staff

    Reviewed June 8, 2018

    Great people to do business with. Very nice and They handle everything very well. I have no complain on how they do business. They have handled all of my Debt and went over and above they jobs. I would tell my friends and family about the business service they give and how well they go about it. Thank you.

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    Customer ServiceStaff

    Reviewed June 8, 2018

    Had great experience with Mike ** and the agent that did the welcome call. They were Professional helpful and friendly. Probably wouldn’t have enrolled if not for the service provided. Thank you for assisting me resolve this debt issue. Appreciate it time and effort each of your representatives have contributed.

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    Customer ServiceStaffProcess

    Reviewed June 8, 2018

    I am happy so far with all of the information that we have been provided and want to make the program successful. The initial customer service representative was nice and very helpful as well as the welcome call representative. No other comments.

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    Online & AppStaffProcess

    Reviewed June 8, 2018

    This was the easiest and most positive experience. The service was above and beyond what I was expecting. The application and approval process was smooth and painless with no guilt! I am finally feeling hopeful about the future instead of stressed. Thanks to the team and National Debt Relief!

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    Staff

    Reviewed June 8, 2018

    Very scripted, everything was read from cards. Questions were answered with scripted answers. Everyone was nice, very little personal touch, but I am sure this keeps everyone on the same page. Good opening person. Now thank you.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 8, 2018

    Shomari ** was very professional and was exceptional to work with. He met our goals and he did not make us feel bad about having to consolidate our credit cards. He was very helpful and walked us through the entire process. The lady that did the verification call was also very professional and made sure we understood everything.

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    StaffProcess

    Reviewed June 8, 2018

    Although I have not paid down my debts yet and am just enrolled in the program, I am very excited and understand exactly what I'm in for. Everyone has answered my questions thoroughly. It is important to understand how this program works as it will negatively impact credit but it is perfect for people like me whose credit can only go up!

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    Staff

    Reviewed June 8, 2018

    Everyone we have worked with so far has been great and very helpful and friendly. We cannot wait to get out and debt and to start being able to live our lives, and hopefully be able to take our children to Disneyland. Thank you so much for all your help!

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    StaffTransparency

    Reviewed June 8, 2018

    Taking the 1st steps to becoming debt free has been made extremely easy by the team of National Debt Relief. I was given a clear explanation of what will be happening in the next few months, a very transparent company.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 8, 2018

    Very polite and respectful. Explained all aspects of the program. They are very knowledgeable about the debt relief program. I know if I have any questions that they will go out of their way to answer to my complete satisfaction.

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    Staff

    Reviewed June 8, 2018

    NO COMPLAINTS WHATSOEVER SO FAR!! Good job, please keep it up. Sometimes l wonder where were you all these years while l was in financial distress? However, National Debt Relief couldn't have come at a better time and the group of staff proficient in Customer Care and Feedback. The NDR will go places!!

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    Customer ServiceStaff

    Reviewed June 8, 2018

    I was very happy with the professionalism of Adrian ** while conducting the over the phone discussion about my debt. He made me feel confident that my debt would be resolved in the amount of time specified. I'm also confident that any legal action that will be taken against me this company will stand by me provided I do my part to become debt free in the amount of time specified.

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    StaffProcess

    Reviewed June 8, 2018

    The people that I spoke with very extremely professional and very helpful in explaining to me how the program works. I would definitely recommend this company to all of my friends. This program has relieved me of all my stress and I am very appreciative.

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    Customer ServiceStaffProcess

    Reviewed June 8, 2018

    I just started in this process, and so far I could not be more pleased. I have been treated with respect and not made to feel like a failure. Christopher is amazing! He is a professional and has provided me with excellent customer service and offered me a lot of reassurance. The customer service team has been awesome too. I no longer feel like I'm fighting this battle alone. Thank you National Debt Relief!

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    Staff

    Reviewed June 8, 2018

    Agent answered all my questions and concerns. He was very nice and took his time with explaining everything to me. What I liked the most was that I was not pressured to sign up with the company right away. Leon was a pleasure to talk to and work with. I would definitely recommend anyone in my situation to contact your company.

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    Price

    Reviewed June 8, 2018

    My wife and I were not happy with National Debt Relief on two separate occasions. The prices went up and our payments will last a longer period of time with 2 creditors than originally expressed to us. The creditors names are Citibank and Bank of America. We remain.

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    National Debt Relief
    Response from National Debt Relief

    Hello John,

    We are sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every client to have a great experience. We will be reaching out shortly to better understand your concerns and hopefully resolve. You can also call us directly at 888-660-7427

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    Transparency

    Reviewed June 8, 2018

    Had a great time speaking to Nate. He was very clear in his message to describing what I will be happening during my journey in paying off my debt. Thank you. I from now on will recommend any who needs help during these times. Once again thanks.

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    Customer ServiceStaff

    Reviewed June 8, 2018

    We were very satisfied with the last person we spoke. She was well informed and answered all our question clearly and precise. In the future we would like her to call us because she was so good, we are elderly and sometimes we have trouble hearing and understanding the person we are speaking to. Thank you.

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    Customer ServiceProcess

    Reviewed June 8, 2018

    I originally called just to get some info about the mailer I received and I liked what I heard. It was a no brainer, so I went with it. It's been a very easy process so far and also straightforward. I would recommend this to a friend.

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    Verified purchase

    Reviewed June 8, 2018

    I am very satisfied with both the timeliness and pay-off negotiations. This is the best decision you can make for yourself to cleaning up excess debt. Life has its challenges. Let National Debt Relief be the guys and gals to help you through this one. Trust me you won’t regret it.

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    StaffProcessTransparency

    Reviewed June 8, 2018

    I talked to Jeff ** to commence my process, and he was very helpful and explained in full how the process would be implemented. He answered my questions in detail and explained how the company would be helping my family and me.

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    StaffProcess

    Reviewed June 8, 2018

    Alana ** was excellent in helping and explaining everything to me and answering any questions I had. She was very professional and made the process easy. Her knowledge of her job was very impressive and I only wish I had known about this process earlier.

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    Customer ServiceStaff

    Reviewed June 8, 2018

    The customer service representatives were very helpful. They helped me understand my debt and how long it was actually going to take me to pay it off. Now I can pay it off in half of the time. So glad I chose NDR to help me out of debt.

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    Verified purchase
    Customer Service

    Reviewed June 8, 2018

    My only complaint is that I feel that I was lead to believe that the accounts would be settled in about 6 months. It has been almost 6 months and they have only settled one account. When I called to ask about why it was taking so long her reply was that I would add more money to my account. I could have paid them myself if I had the money to do that. So plan on your credit. Looking bad for longer than planned.

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    Customer ServiceStaffProcess

    Reviewed June 8, 2018

    I appreciated how thorough they were in giving program information to make sure I fully understood and comfortable. I did most of the process with Wade and he was wonderful to talk to! Personable, understanding, knowledgeable, and cordial - everything you'd want from someone in his position. The guy who did my welcome call was also nice.

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    StaffProcess

    Reviewed June 8, 2018

    Very nice to speak with, very helpful and worked with me in finding a pay plan that I am able to afford. I would highly recommend this program for people that need to consolidate their bills, I will be debt free in 3 yrs.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 8, 2018

    Excellent service... Getting out of debt with peace if mind. They take care of the phone calls and negotiation with your creditors. The phone calls from the creditors have stopped. I have peace of mind that National Debt Relief is handling my debts with no stress on my part.

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    Customer Service

    Reviewed June 8, 2018

    Joe ** and Esther (welcome call) helped walk me through the whole process explaining every detail. Thank you for the great customer service. Mr. ** has returned all my phone calls and has been very thorough throughout the whole process. I would definitely recommend them to anyone going through financial struggles.

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    Online & AppProcess

    Reviewed June 8, 2018

    I am so please to think in 3 years I will be debt free, I am so thankful my sister found National Debt Relief on her tablet. It is a blessing, that I may be able to replace my home in a few years. l am so thankful for this program.

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 8, 2018

    The enrollment process was very thorough and everyone I communicated with was very friendly, respectful and knowledgeable. All my questions were answered completely. I am confident at this point I made the best decision for myself. The information was very good and informative.

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    Verified purchase
    Staff

    Reviewed June 8, 2018

    I am very happy with the service I was provided with today and extremely happy that I get the opportunity to be a part of the National Debt Relief program. The representatives were very helpful and very informative. This is a program I will be advising friends to get on board with.

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    StaffProcessTransparency

    Reviewed June 8, 2018

    The representative was very kind and slowly walked me through the entire process. This eased the nervousness of entering into something I have never done before. I am very pleased with the agreement and look forward to getting out of debt, thanks to your company.

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    Customer Service

    Reviewed June 8, 2018

    Answered all my questions and were patient with me when I kept calling back with questions I originally forgot to ask. Took me step by step to make sure I didn't miss anything. We're willing to set up a time to speak with me based on my schedule.

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    Staff

    Reviewed June 8, 2018

    The two young ladies that I have had the pleasure of talking to were very helpful and very comforting. This was not an easy thing to do on my part, meaning asking for help. Thank You Safia and Gabriella. I am looking forward to this journey with you.

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    Transparency

    Reviewed June 8, 2018

    Maryam was wonderful. Everything went so well. Clear and easy. Thank you guys. Now I can sleep and finally save some money. I was scared I will end up with a heart attack. My life was working and paying bills. God bless you.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed June 8, 2018

    National Debt Relief has been wonderful in every way, shape, and form. My wife and myself have been struggling financially for the past many months and barely being able to keep our heads above water. We did our research and decided to call and get a consultation from NDR. We were greeted by a friendly consultant who took the time to explain the program and to answer all of our questions. We are happy with everything so far and will recommend NDR to others in the future if they find themselves in the same place we are currently trying to get out of.

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    Customer ServiceStaffProcess

    Reviewed June 8, 2018

    Thank you for making this program available and helping me with my debt relief. The professionals I spoke with were knowledgeable and helpful. My experience over the phone was pleasant and both sufficient. I would recommend this program to both family and friends.

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    Customer ServiceStaffTransparency

    Reviewed June 8, 2018

    Very clear and very patient when asking questions. Lance and the Welcome Team were really great! Sharilynn on the Welcome Team was very patient to answer my questions. I was truly grateful for her time. I am so far very excited about starting on our debt free journey.

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    Verified purchase
    StaffProcess

    Reviewed June 8, 2018

    Both individuals that assisted me during my enrollment and welcoming process were very friendly and attentive to the questions and concerns I had. They made sure I understood what we were discussing regarding my debt relief plan and payment options. They were very helpful. They remained patient and professional. I appreciate their hard work.

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    Verified purchase
    Staff

    Reviewed June 8, 2018

    I had almost 60k debt, and when I contacted National Debt Relief, I received nothing but professional and helpful support. Anyone who need assist I STRONGLY recommend their support. At no time did I feel judged, and you could tell they truly cared and wanted to help you with your financial struggles.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 8, 2018

    Great experience. Great program. Val was very informative and helpful, he was not judgemental and very patient, he took time to explain and answer all questions thoroughly. I would definitely recommend this program to anyone who is in need of debt relief.

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    Verified purchase
    Customer Service

    Reviewed June 8, 2018

    They have great customer service and helped me very much with the application process and insured me with everything I was doing. They gave me great relief in knowing I can become debt free in 3 years rather than 30.

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    Customer ServiceStaffProcess

    Reviewed June 8, 2018

    Excellent debt specialist, wonderful customer service, and very understanding of your situation. This company will work with you to make sure you get the best package that fits your criteria! They make sure you completely understand the process, and that you are comfortable with payments.

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    StaffTransparency

    Reviewed June 8, 2018

    Everyone was very pleasant and helpful. Everything was explained in great detail and they made sure I understood. All of my questions were answered. It was a pleasant experience working with the National Debt Relief team. I am excited to get on my way to debt freedom.

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    Verified purchase

    Reviewed June 8, 2018

    I would recommend this service to friends and family. My wife and I were treated very nicely through the sign up process. In the last month or so we have had 2 of our credit card debts negotiated. I'm very happy we chose National Debt Relief.

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    Staff

    Reviewed June 8, 2018

    5 STARS, THEY ARE EXCELLENT AT WHAT THEY DO!! I was in an accident, broke several bones, lost my job and was unable to catch up on my cc bills. This Agency helped me thru every step with my creditors.

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    Staff

    Reviewed June 8, 2018

    I had medical and credit card debts so I sought assistance from National Debt Relief. Their representatives as well as the service they have provided have been great so far.

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    StaffTransparency

    Reviewed June 7, 2018

    Just enrolled and I feel very confident with my decision to do so. Getting set up was so easy and everything was explained thoroughly. Can’t wait to see how things go. I have spoken with 2 people so far and am very pleased.

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    Verified purchase

    Reviewed June 7, 2018

    Yes I would recommend National Debt Relief to a friend. The initial consultation was flawless. All answers and questions made me feel like NDR was really interested in helping me get out of debt. I went with NDR because of the 5 Star rating.

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    Customer Service

    Reviewed June 7, 2018

    I had excellent service on the phone, they answered all my questions that I had, they were with me every step of the way. I would recommend them to anybody that needs help getting out of debt. I will tell everyone about the company.

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    Customer ServiceStaff

    Reviewed June 7, 2018

    Excellent communication and understanding of representatives, help me in a time of need when I wasn't really sure where to turn. I feel a little relief now that I don't have those worries hovering over me and can get on with my life.

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    Verified purchase
    Transparency

    Reviewed June 7, 2018

    Very professional and very transparent when dealing with you. Very thorough in explaining the process of settling your debt and really puts the person at ease while showing that NDR is not set up to scam people leaving them in a more dire financial spot.

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    StaffTransparency

    Reviewed June 7, 2018

    Everything is clear on what has to be done and everyone is friendly and very helpful. I appreciate all the help I got for my credit card debt and I would recommend a friend. I can’t wait to be debt free and start a new life.

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    Verified purchase
    StaffProcess

    Reviewed June 7, 2018

    Both representatives that I dealt with during the initial stage of registering with National Debt Relief have been extremely patient and informative with me. They have made this process smooth and welcoming for me, while alleviating all anxiety and concerns I had.

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    Verified purchase
    Staff

    Reviewed June 7, 2018

    Felt like was being helped with all debt. I accrued and overwhelmed to try to get out from. The staff was helpful. Didn't judge me what was going through. Was able help me step by step to get of debt get into financial freedom.

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    Verified purchase

    Reviewed June 7, 2018

    Moving ahead just taking time, just anxious to get this resolved. I know I’ve missed a couple payments but times are hard and I did request to get my payment dates changed to my payday which took about 4 months.

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    National Debt Relief
    Response from National Debt Relief

    Hello Frank,

    Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible value. A member of our team will be reaching. You can also call us directly at 888-660-7427.

    Verified purchase
    StaffProcessTransparency

    Reviewed June 7, 2018

    Everything was taken care in a very professional and efficient way. The whole process was smooth, and well explained. They went through step by step of the agreement and was very clear on everything. I am glad we decided to reach out to you guys. We look forward on having great results and finally be debt free. Thank you.

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    StaffTransparency

    Reviewed June 7, 2018

    It was painless. But since this is a new experience for me it was stressful. Everyone was knowledgeable and courteous. And explained everything in detail. They even were patient with all the questions I asked. Hopefully everything else will go as seamless and smooth.

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    Verified purchase
    StaffProcess

    Reviewed June 7, 2018

    They were a very great help. The process was very easy and I would recommend it to everyone in need. There are various options to choose and they can assist with just about anything. It was overall an easy solution.

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    Customer ServiceProcessTransparency

    Reviewed June 7, 2018

    Devon was very friendly and provided a very thorough explanation throughout the application process. The contact information was provided via email which makes it easy to access for future reference. I feel much better now that I am enrolled in the program and will have assistance to take care of my debt and become debt free.

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    Verified purchase
    Staff

    Reviewed June 7, 2018

    The Debt Specialist Joel was very informative and detailed. Provided me with everything I needed to know. The back office personnel were great ensuring I understood everything I was told, felt very comfortable and at ease. I would recommend to a friend or family member.

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    Customer ServiceProcess

    Reviewed June 7, 2018

    I originally called for my boyfriend to help with his financial situation, I ended up joining this program myself due to high credit cards and a loan. I'm thankful for this program because I was over my head in credit cards. Now I can be financially free. My payment compared to my payments to credit cards was more than fair. From the start to finish was smooth and understandable. Oz ** and the welcome call were both great with understanding and knowledgeable. Thank you so much for all you do. I will recommend you to others in the future, or contact you again if I need your services.

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    Staff

    Reviewed June 7, 2018

    I was so happy about my experience. Our family was in a bad financial situation due to a medical emergency. We were drowning and I feel that this is going to help us. It was hard to reach out but they were very understanding and helpful. Thank you.

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    StaffProcess

    Reviewed June 7, 2018

    I was able to quickly speak with knowledgeable staff who were understanding of my situation and extremely helpful. This made the process easy to understand and allowed me to identify my next steps clearly. I am a very satisfied and relieved customer!

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    Customer ServiceStaffProcessTransparency

    Reviewed June 7, 2018

    A clear explanation of the program was given by the representative and they reiterated that they are there for complete support throughout the duration of the program. By the end of my welcome call, I felt a huge sense of relief. Would recommend this program to anyone experiencing debt problems.

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    Staff

    Reviewed June 7, 2018

    I was very pleased with my service and the representative did a great job explaining all to me. She reviewed my entire contract and helped me set up my online account. I feel comfortable working with your company. I feel like that your company has the experience to deal with my debt and creditors. I am looking forward to being debt free.

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 7, 2018

    The process is quick and easy. The agents are friendly and upfront and answered all the questions I had for them. They were clear about the program and the possible adverse affects it can have in the short term but explained that is normal and that after a short time you will begin to build credit again.

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    Customer ServiceStaff

    Reviewed June 7, 2018

    I had a wonderful experience with Chantal **, Eva, and Ms. **. I spoke briefly with a gentleman by the name of Nicholas. He was very impatient with me and I had to call and get a new agent. He would get only 2 stars. The first group should get 5 stars. They were the best!!!

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    Customer ServiceStaff

    Reviewed June 7, 2018

    Experience was easy, helpful and informative. I was able to do all the paperwork on my phone, and was given follow-up instructions on how to proceed with the process. My family will now be able to take a breath financially.

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    Verified purchase
    Staff

    Reviewed June 7, 2018

    Very helpful and explains fully on how they can help and my responsibilities to the account. They were very helpful on setting up the account and setting up communication with them and password to use the account. I'm looking forward in working with National Debt Relief.

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    Verified purchase
    Staff

    Reviewed June 7, 2018

    Professional, pleasant and courteous with client. Very well informed and able to disclose terms and agreements in a professional manner. It's good knowing they are here for me at any given time or day with questions or concerns. Trustworthy and understanding from each of the agents I spoke with throughout the entire process. Thank you all for your support and information.

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    Verified purchase

    Reviewed June 7, 2018

    So far so good. You came highly recommended and I thought you were consistent in your delivery. It felt rushed at times which can be a little confusing but other than that, you've been great! When you say things are time sensitive, I understand but remember that when someone is suffering financially, pushing the time constraint can be discouraging.

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    Customer ServiceStaffTransparency

    Reviewed June 7, 2018

    I called to get some serious help with debt and representatives that assisted me was so very help. She explained everything in ways I could truly understand and appreciate. All I can say is I'm so grateful to take this step.

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    StaffProcessTransparency

    Reviewed June 7, 2018

    Joel ** was a Blessing... He explained everything in detail until I fully understood the program!!! He even walked me through all E mails that were sent and how to handle them. I would recommend this program to anyone that is going through the same issues that I am going through.

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    Customer ServiceStaffProcess

    Reviewed June 7, 2018

    Valentine was very helpful and knowleadgeable about the program. The Gentlemen that help me complete the welcome call was very nice and I was able to understand everything. I am very happy with this program. The way everything was explained to me and how I will be able to be debt free in a short time gives me hope for a better retirement.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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