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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 170 Reviews 33435 - 33635
    Verified purchase
    StaffProcess

    Reviewed June 16, 2018

    I really was not confident about the process beforehand. But these guys were very patient with me and answered all questions making me feel much more confident about what to expect. It was a good experience all the way around.

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    Customer ServiceStaffTransparency

    Reviewed June 16, 2018

    I was very satisfied with the information I was provided by Joshua **. He was very professional and very friendly. He was able to answer our questions and gave me a clear understanding on the with process. We would like to thank him and others for being professionals in responding to clients questions.

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    Customer Service

    Reviewed June 16, 2018

    Viewing my account online is extremely easy to comprehend and I appreciate being able to physically see my progress. Someone always picks up the phone right away when I call with a question. They work fast with resolving my debt.

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    Verified purchase

    Reviewed June 16, 2018

    Great experience in a time of hardship to have someone who have the solution that not only calm your fears but take care of the debt you have and in the end both parties win, I really have a concern about the creditors I owe and to know they will be paid is great.

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    Staff

    Reviewed June 16, 2018

    I am new to NDR but everyone I have spoken with has been so friendly and helpful, answering every question, and believe me, I had a lot! I feel this is the best move I could have made to help me get control of my credit card debt.

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    Verified purchase
    Staff

    Reviewed June 16, 2018

    The representatives at NDR are excellent to work with. They absolutely understand the situation their clients are in and do everything in their power to set the client on the right track. I am excited to begin our family's journey to more financial freedom by clearing up debt we have acquired due to unforeseen circumstances.

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    Verified purchase
    Staff

    Reviewed June 16, 2018

    I am very satisfied with Jeff **. He is very professional and customer friendly. I will recommend my friends or relatives if they needed this service. I was struggling to pay off my debt. At last Mr. ** worked out with my situation to get rid off my debt. Thanks to Mr. **.

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    Verified purchase
    Staff

    Reviewed June 16, 2018

    National Debt Relief provided excellent direction and customer support. They have worked hard to help me manage my debt after unexpected hardship. I know have peace of mind and the confidence to be able to get back on my feet.

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    Verified purchase
    Staff

    Reviewed June 16, 2018

    Very helpful and accommodating to my situation. Everything went smoothly and it was handled way better than my last visit where I was just turned down without accounting for any other debt or income. :)

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    Verified purchase
    Staff

    Reviewed June 16, 2018

    Staff very friendly and helpful as well as thorough explaining details of consolidating my Credit Card Debts. They made a difficult situation considerably less stressful. I would recommend this Company to anyone who is struggling with excessive Debt issues.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 16, 2018

    Great customer service! Settled my first debt and worked with me to get it done. Took very little work on my part, it's nice to have people who know what they are doing helping me get it done. Thanks NDR.

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    Verified purchase
    StaffTransparency

    Reviewed June 16, 2018

    They answered all of my questions and made sure that everything was correct and clear. They were very easy to work with and did not make it seem like I was just another person or number in line. I was very impressed.

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    Verified purchase
    Staff

    Reviewed June 16, 2018

    Vannesa was great. She was a lot of help. Thank you very much! I really hope this helps my situation that I am right now. Since I moved it's been very hard. We will see how National Debt Relief helps me. Thanks.

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    Verified purchase
    StaffTransparency

    Reviewed June 16, 2018

    My experience was great. The representatives were very kind and helpful. They explained everything clearly. They work very quickly and follow things up right away. They communicated with right away and always in contact with me. I would definitely recommend this company with anyone who needs financial help.

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    Verified purchase
    StaffProcess

    Reviewed June 16, 2018

    At first, I was extremely anxious to sign up for debt consolidation. It took me weeks to finally muster up the courage even after I talked to Mr. **, as helpful as he was. I considered all options, crunched numbers, prayed, and finally made the call. I woke up this morning not feeling so overwhelmed and it felt as though a huge weight had been lifted. I am a single mother to a wonderful 9 year old little boy, unfortunately during nursing school I just got in over my head, so to speak. I had to provide for him alone, and it was my only option at the time. Mr. ** was kind and courteous throughout the process, he answered every question thoroughly and accurately. I am grateful to him. I can only pray the choice I made to enroll in the program will work out favorably.

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    Verified purchase

    Reviewed June 16, 2018

    Robin was fantastic from start to finish. I was unsure if this was the best solution for me. At talking with Robin I felt at ease and like this was the best decision for me and my situation. Thank you.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 16, 2018

    I Googled credit card debt settlements and National Debt Relief came up first. I called and Andrew ** called me and discussed my options. I was very satisfied with his discussion and signed up for the program. The welcome call was also very satisfying. I realize that I may face moderate to severe repercussions from my creditors and feel confident that I will be able to navigate the difficulties the NDR's assistance. I feel they are very professional and am glad they even provide legal service for a small fee to help with legal issues.

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    Verified purchase
    Staff

    Reviewed June 16, 2018

    Very helpful. I was very pleased with the help from the company and they was respectful and understanding of my financial needs. I will be glad to tell all of my family and friends about this program if they are in need. Thanks for your help.

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    Verified purchase
    Staff

    Reviewed June 16, 2018

    Both people I spoke with were very quick and helpful. Overall a good experience and I would recommend them to anyone looking for similar assistance. I feel like our decision to contact NDR was a good one to help us out.

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    Verified purchase
    Staff

    Reviewed June 16, 2018

    Keith and Sherilyn were great with Relieving my debt relief. I am so happy right now. Feeling less stressed about drowning in credit debt. And I'm looking for to the results of National Debt Relief And thank you both for your help of explaining things to me.

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    StaffProcess

    Reviewed June 16, 2018

    NDR does not keep in touch. They don’t let me know what the progress is on anything. They’ve only settled with one credit card company so far and I’ve settled with two in the meantime. I've been about three months in the process and they’re very matter of fact. They don’t seem to care that no one is contacting me and keeping me posted. They set up the payment plan originally and I got a call about two months after. I told them it was too much and I wanted to drop it. The rep was terrible about it and she didn’t wanna do anything. Overall, my experience with NDR has not been very good.

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    National Debt Relief
    Response from National Debt Relief

    Hello James,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. This is definitely not a usual occurrence for our company. We will be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    PriceTransparency

    Reviewed June 16, 2018

    National Debt Relief has a form that I filled out and listed all of the bills that I have every month. And with that, they were able to come up with an amount that I can pay every month. The cost of the service was good and because of NDR, I am getting out of debt. However, I wish they were a bit more clear on the fees that they actually charge because they already collected a fee with the monthly payment that I have to pay. And I didn’t know that they have a lump sum fee that they charge in addition to the other fee that they charge. Other than that, I have already referred someone to National Debt Relief. I let them know that they have to have over $10,000 in debt, which is the minimum that NDR requires and to reach out to NDR and clear it out.

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    Customer ServiceStaff

    Reviewed June 15, 2018

    I'm a new client. I'm impressed with the quality of the customer service I have received from everyone I have spoken to from National Debt Relief. I appreciate how thorough the representatives are and how gracefully and patiently they answer my questions.

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    StaffProcessTransparency

    Reviewed June 15, 2018

    Danny very professional, well spoken, explain everything in full detail, also had lots of patience. He didn't rush and was very compassion. The process was simple and quickly. He made sure I was comfortable with the overwhelming information, I appreciate everything.

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    Verified purchase
    StaffTransparency

    Reviewed June 15, 2018

    Very nice and friendly and went over all the areas of the contract. He made sure I understood everything and gave me further explanation if needed. I was provided with contact numbers and copies of all the legal stuff. I felt it was an overall old experience.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 15, 2018

    Maryam ** was the most helpful person I have ever talked with on the telephone. Very patient and always encouraging to me. Thanks to her again. I can’t say enough about this lady, she really made me feel at ease.

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    Customer ServicePriceStaffTransparency

    Reviewed June 15, 2018

    Wonderful people truly caring about helping you get out of debt, and be able to breathe again financially! Extremely thorough on the phone, and explain everything clearly. I would definitely recommend them to a friend. Made the payments affordable every month.

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    Verified purchase
    Staff

    Reviewed June 15, 2018

    NDR representative during my enrollment process was very professional and informative. He put me at ease in making a decision in working towards my financial freedom. Thank you NDR for this opportunity in resolving my financial crises for brighter future.

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    Verified purchase
    Staff

    Reviewed June 15, 2018

    All personnel that I talked to, were very professional and knowledgeable about what I wanted. They were also forthcoming concerning financial hits and possible problems that might arise in my future of settling my problem, that I got myself into.

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    Verified purchase
    StaffProcess

    Reviewed June 15, 2018

    I just enrolled in the program and couldn’t be happier so far. Mark was very knowledgeable and made me feel comfortable and for the first time in a long time, I can see the light at the end of the tunnel. Thank you so much!

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    Verified purchase
    Transparency

    Reviewed June 15, 2018

    I would highly recommend using National Debt Relief. They explain everything clearly, are very friendly & will be very upfront & honest on how it will affect your credit. They do not pressure or rush you into making the decision, but instead are there to lend assistance in any way possible.

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    Verified purchase

    Reviewed June 15, 2018

    I'm thrilled that debts are beginning to get resolved. I'm hoping that more creditors will reach agreements soon. I will be waiting to hear more good news soon!! I do feel like it took a long time to get things moving, but do realize it takes time. Thank you NDR.

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    Verified purchase
    Staff

    Reviewed June 15, 2018

    CSRs are very friendly and helpful. Always compassionate about my daily struggles, understanding that things happen especially unplanned financial hardships. Reps are always willing to assist in the best possible actions for you. Best decision I’ve made, less hassle because they take on the burden of dealing with the creditors so that you don’t have to. Makes things a lot easier for me to keep up.

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    Verified purchase
    Staff

    Reviewed June 15, 2018

    Thank you for all the help. Looking forward to settle the rest of my debts. The team is really helpful. Thanks a lot to make it all possible. The customer support is great. Giving you all the detail on what it entails. Great job!

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    Verified purchase

    Reviewed June 15, 2018

    Needed help with my debt issue and didn’t know who to turn to. Found National Debt Relief online. Decided to give it a try, only time will tell if it was a wise choice. Just hope it can be resolved in a timely manner.

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    Verified purchase
    StaffTransparency

    Reviewed June 15, 2018

    NDR is awesome in doing its job. No upfront fees were asked. The people working on my debts have been courteous, and patient whenever I had questions that needed further explanations. They already resolved one of my debts and in the process of resolving my second one in less than 4 months. Thank you NDR!

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    Verified purchase
    Customer ServicePriceStaffTransparency

    Reviewed June 15, 2018

    The communication I have received from Alton and Blake has been very helpful, informative and very professional without any sign of judgement. I have been treated with the utmost respect and actual care. Why was never a main concern the main concern was how to get me back to normal level in the safest financial route affordable to me. I am grateful to have someone like these people in my corner. Thank you for allowing these men to help me!

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    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed June 15, 2018

    This has been, what I hope will be a great decision. The application process was so easy. The representatives that I spoken with have been very professional and answered every question. The response email has been quick and they've made that feel like, "Why didn't I do this sooner!!"

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 15, 2018

    Both Shanee and Jose were wonderful. Jose was great from first email to calling and doing application over phone. He went over everything in detail, answered all my questions and was very patient with me. I would definitely recommend you to other friends, nice that there is no upfront fees and there is online portal to see what is being done. Shanee in welcoming dept was awesome as well. Thank you.

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    Customer ServiceStaffProcess

    Reviewed June 15, 2018

    It was good. Supervision was good. Hope this work out for me... and my credit. Everyone was helpful to me. Hope I get back on track with credit. Customer service was good. They went over everything I needed to know about the National Debt process.

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    Verified purchase
    StaffProcess

    Reviewed June 15, 2018

    I am happy with the whole process. It was very easy and everyone was very helpful and answers all of my questions. They were very professional. I will definitely tell my friends and family about National Debt Relief. THANK YOU!!

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    Verified purchase

    Reviewed June 15, 2018

    I spoke with the reps of National Debt Relief. They laid out a concrete plan on how I can address my debts from student loans to credit cards. It really made sense that I will be using my money with them as advocates to become debt free.

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    Verified purchase
    Customer ServicePriceStaffProcess

    Reviewed June 15, 2018

    Updated on 02/25/2019: National Debt Relief had a better program. Their team did a really good job and their professionalism impressed me. If I had a question, it'd take them 15 minutes to get back to me if I didn't get a live person. Plus, everything was straightforward and good to go. We did a whole financial worksheet, which made me very confident that I could afford the program. Moreover, the cost was pretty fair. I've been in the program for seven months and have gotten 35% taken care of, which is good. It has done me really good and given me a lot less worry. I'm a happy camper.

    Original Review: Thank you so much, the representatives were very helpful and knowledgeable. The plan will help me be at ease and help my family greatly. I really appreciate the opportunity to start over and gain peace of mind for the future.

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    Verified purchase
    Staff

    Reviewed June 15, 2018

    I enrolled on 1/30/18 with A LOT of outstanding debt. Currently, on 6/15/18, I have two (out of 15 total) resolved accounts (saving me 58% of the total outstanding balances) and two more pending resolution. I'm looking forward to working through the timeline and system, and continuing my route to #debtfreedom. Every person I have worked with has been professional and the results are outstanding (so far). The hardest part is the wait time between first payment and first resolution.

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    Verified purchase
    Staff

    Reviewed June 15, 2018

    If you were 'forced to retire' and need to consolidate your debt then use NDR, they have been nothing short of wonderful in helping you get back on track with your debt. Very professional and responsive to your debt free goals!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 15, 2018

    NDR got our first payoff agreement in our first month! NDR has been great with communicating with us any time they need information or have information to share. They call and send emails & stay in contact very well. They always give us every detail and also tell us what to expect so there are no surprises. Some people have been unhappy with their plan, but those are not the people that the plan is made for. You have to be in a place of dire need - and there is nowhere to go but up! I would definitely recommend them to someone who fits the profile!

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    Verified purchase
    Staff

    Reviewed June 15, 2018

    Everyone I work with is very helpful and works with me. When there’s a problem I’ll get the help that I need. Very nice and if they can’t help then I’ll be forwarded to another department. I will definitely recommend National Debt Relief for anyone who is in the position to get help.

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    Verified purchase
    StaffProcessTransparency

    Reviewed June 15, 2018

    I truly believe that I have made the best decision of my life in becoming debt-free! Each representative of NDR that I've communicated with was very prompt and professional with a caring heart in greatly decreasing my anxiety concerning my debt amount plus the program itself.

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    Verified purchase
    StaffProcess

    Reviewed June 15, 2018

    I have had a good experience with the two gentlemen I have been dealing with. They have been very good at explaining the program to me. I feel confident that they will help me to resolve my current debt situation. I am looking forward to getting out of Debt and back to not worrying every month how I am going to pay my bills.

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    Verified purchase
    Staff

    Reviewed June 15, 2018

    Updated on 04/25/2019: Working with NDR took a lot of stress away from me and allowed me to talk to people about my finances and reassure them that I'm taking care of the situation. It has been a positive experience.

    Original review: National Debt Relief seems like they will be able to help me pay off my large credit card debt in a reasonable amount of time. Everyone I spoke with was knowledgeable, professional, courteous and helpful. They not only help develop a payment plan, they will negotiate with the credit card companies on my behalf. Highly recommended!

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed June 15, 2018

    Joe ** at National Debt Relief was extremely helpful in walking me through the process and explaining everything to me and answering any questions I had. He responded quickly to emails when I had questions as I read through the contract. The staff in my welcome call answered all my questions and everyone was extremely professional.

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    Verified purchase
    Process

    Reviewed June 15, 2018

    Thank you for making this process easy and straightforward. This is not what we wanted to have to do, but it was the right decision. Thank you for being easy to work with. Hoping we can get this all done without any issues.

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    Verified purchase
    StaffTransparency

    Reviewed June 15, 2018

    Everyone was very cordial and explained things out to me. It can be confusing, but they answered all my questions. I understand that my credit will be okay and that the company will take care of the creditors. Thank you for relieving my mind since I just lost my husband.

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    Verified purchase
    Staff

    Reviewed June 15, 2018

    Thank you for giving me peace of mind. Everyone has been so helpful, knowledgeable & professional. I will recommend your company to anyone I know that is having financial difficulties. I didn't know what to do or where to go. And your company has made this so easy that it's hard to believe. Thank you again!!!

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    Customer ServiceStaffProcessTransparency

    Reviewed June 15, 2018

    We were just way overextended on credit and found it difficult making the monthly payments. I called National Debt Relief and within a couple of hours we were on the road to freedom of debt! I found it very easy and professional to deal with National Debt Relief. They explained everything very clearly and took the time to make sure I understood how the program works. If I knew it would be this easy to seek help with my debt, I would have called them a long time ago! I recommend National Debt Relief to anyone who is in need of help paying their debts!

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    Staff

    Reviewed June 15, 2018

    Excellent everyone ls professional. Everyone was helpful. It is such a relief not that worried about this debt anymore. I had a good experience with National Debt Relief and yes I would really recommend it to friends and family.

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    Verified purchase
    Customer ServiceProcess

    Reviewed June 15, 2018

    All my questions were answered. I felt completely supported and confident in my decision to use their help. I am happy that I chose National Debt Relief to help me through the process of becoming debt free. The support system available is amazing. The online account access, the client success kit, and the phone support is very helpful.

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    Verified purchase
    StaffTransparency

    Reviewed June 15, 2018

    They were very helpful and explained it all fully. I feel they are very competent and will help me out of the mess I have gotten into financially. I would recommend them to anyone who is having credit card problems.

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    Customer ServiceProcessTransparency

    Reviewed June 15, 2018

    A Very warming and welcoming experience. At first it was overwhelming and concerning as this was a company I have never heard of but the communication with Eli getting everything together, and explaining how the process works helped relieve a bunch of worried I initially had. Afterward the welcoming call I had was great. Good job explaining the packages and how everything will work going forward.

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    Verified purchase
    Staff

    Reviewed June 15, 2018

    My experience with National Debt Relief has been great so far. The reps I talked with were so helpful and answered all my questions. They put my mind on ease. I look forward to working with them on helping me get out of debt.

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    Verified purchase
    Staff

    Reviewed June 15, 2018

    I'm am very new to National Debt Relief. I have found that their knowledge on the subject is very good. Employees have been very friendly and helpful in getting things set up. Ready for this transition to begin and will have more feedback once things get rolling. I see the 5th star being added in no time.

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    PriceProcess

    Reviewed June 15, 2018

    Indeed it is a RELIEF! There is quite a bit of paperwork, but it is a small price to pay for the peace of mind. I would highly recommend this program to anyone who has hit a rough patch in the road of life.

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    StaffProcess

    Reviewed June 15, 2018

    Had a very pleasant experience working with your staff to work on the process of getting into the program. I was extremely nervous about calling and don’t know what to expect. They did an amazing job explaining every step of the process for me. I feel very confident and knowledgeable about the decision I made because of the help and information they gave me. Thank you!!

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    StaffProcess

    Reviewed June 15, 2018

    My wife’s medical and a hurricane hit both at the same time so I sought for National Debt Relief's services and the process was awesome. They handled everything. They knew what to do and how much we can do it. They took about 1,000 pounds off my back that I carry around every day. Don't hesitate to use National Debt Relief.

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    StaffProcessTransparency

    Reviewed June 15, 2018

    WOW!! What a RELIEF!!! Excellent service. Michelle was so friendly and helpful as she walked me through the process of your program with a comforting professional grace and ease. I feel so much better now that I am on the road to recovery!! Thank You for the peace of mind NDR!!!

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    StaffProcess

    Reviewed June 15, 2018

    It’s been amazing working with you all. All my stress has gone since I joined this program and I want to thank all of you for solving all my accounts. I thank Atif ** who help me out with all my accounts and all the team at National Debt Relief for answering all the questions. THANK YOU VERY MUCH.

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    Verified purchase

    Reviewed June 15, 2018

    I was at a point that I did not know what to do. I was scared of having serious financial issues. After my talk with NDR, I am feeling relief for the first time! Looking forward to being debt free without bankruptcy!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 15, 2018

    They’ve already settled 2 accounts for me! It makes me feel like a human to at least pay the principle!! They update me when it’s needed and I can call anytime and speak with a representative who answers my questions fully.

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    StaffProcess

    Reviewed June 15, 2018

    The service is amazing!! They were supportive and sounded really empathetic about my situation. Matthew is really nice and very knowledgeable and made me feel at ease with the process. Thank you again for helping me out, it really means a lot to me.

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    Verified purchase

    Reviewed June 15, 2018

    I’m very much thankful that I received a letter from National Debt Relief, highly appreciated this big help for my existing debt, I will highly recommend to all my friends that cannot rid out of their debt. Again thank you to Armani ** for helping me and to Sherilyn for her warm welcome.

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    Customer Service

    Reviewed June 15, 2018

    They told me my accounts were paid in full. I called them several times to verify to find out someone gave me the wrong information. I'm so disappointed. An attorney has to get involved to try and settle one of my accounts.

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    National Debt Relief
    Response from National Debt Relief

    Hello Theresa,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. This is definitely not a usual occurrence for our company. We will be reaching out shortly in order to better understand and hopefully resolve your concern. You can also call us directly at 888-660-7427.

    Verified purchase
    Staff

    Reviewed June 15, 2018

    Everyone has been very professional yet understanding and compassionate. Appreciate all that has been done so far. I'm looking forward to being debt free soon. It is such a relief to get the help and be able to not be drowning in debt.

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    Verified purchase
    StaffProcess

    Reviewed June 15, 2018

    I was nervous and asked many questions and expressed several concerns and skepticism, but had done the research and felt very comfortable with the information given and professional agents that assisted me. This company has a great group of individuals who make the process stress free and offer wonderful assistance. Thank you!

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    Customer ServiceStaffTransparency

    Reviewed June 15, 2018

    Really great customer service. Was very helpful and very clear. Talked in a really calmed tone so we could understand everything. Also very polite. Both people who attended us were very professional. Very helpful and explained everything we needed to know. So far very impressed.

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    Staff

    Reviewed June 15, 2018

    They were very helpful in making me feel relief. I have not seen what they have promised yet to reduce my debt, but I have faith. I am looking forward to be debt free soon and will never do this to myself again.

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    ProcessTransparency

    Reviewed June 15, 2018

    This was a very pleasant experience. Everything will explain to me thoroughly I felt. I'm very at ease with this program and feel confident that National Debt Relief is going to handle my accounts for me professionally and to the best of their ability.

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    Verified purchase
    Staff

    Reviewed June 15, 2018

    National Debt Relief's service is working for me. I wanted to pay off my credit card, and I called them and went with their debt consolidation program. I was given a list of how to do it and what payments I was gonna have to do, and I agreed to it. Everything went fine, and the negotiator I worked with was nice and helpful.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    I appreciate the young lady that helped me with my questions. She was very nice and helped me understand my questions. Every time I call the people that answer the phone have being very nice. I have recommend National Debt Relief to several people.

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    ProcessTransparency

    Reviewed June 14, 2018

    I am very happy so far about how detailed everything has been, although I have only just begun the process. I'm also very thankful that they took the time to explain the whole process to me, as well as answer any questions I had. I look forward to working with NDR through the entire process.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 14, 2018

    Very helpful, very quickly processed. Very polite and responsive. Very clear concise and always asked if I had questions. Worked around my situation well and my time was not mishandled or wasted. Very professional. Scheduled call back as to not wake me as I work third shift, very appreciated. Callbacks were timed very well. Always courteous.

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    StaffProcess

    Reviewed June 14, 2018

    I dealt with Oscar ** who was courteous, thorough, and patient with me! Did a fantastic job explaining things to me. He helped me understand every aspect of the program and made me feel comfortable with what I was signing up for.

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    Customer ServiceStaffTransparency

    Reviewed June 14, 2018

    Manwa is amazing and so helpful! Made the signup process so easy and clear for me. I am so grateful to have went through this with her. She explained everything in detail and signed me up the same day we spoke. Thank you Manwa! Also Fatima on the welcome call was very helpful and great! She did not hang up with me until she made sure I was taken care of and had no more questions.

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    Customer ServiceStaffTransparency

    Reviewed June 14, 2018

    I set up my account today with Isaiah ** and had my welcome call with a young woman whose name I unfortunately do not recall (sorry.) They were both very courteous, clear, and very friendly. Very easy to talk to, and I very much appreciate all their assistance so far. Thank you.

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    Customer ServiceProcess

    Reviewed June 14, 2018

    I was pleased with the ease of the process of enrollment. The customer service from Dorian and Isis were amazing. They helped me with every aspect of the enrollment process. No complaints here except I wish I had done this sooner.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    Customer service is great! I’ve had a good experience every time I speak with somebody. They are super helpful and find solutions to the problem or questions asked. I’m confident that they will help me all the way through this.

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    StaffProcessTransparency

    Reviewed June 14, 2018

    Clinton and Andrew were very helpful, spoke with clarity, and weren't like salesmen. I would highly recommend this program. Clinton was respectful and was able to hear my hardship and was able to help. Andrew was able to give me the information I needed in a timely fashion.

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    Staff

    Reviewed June 14, 2018

    My experience was great. I felt no judgment at all. I had all of my concerns and questions answered by professional and friendly associates. This has lifted a weight off my shoulders and I look forward to being debt free.

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    StaffProcessTransparency

    Reviewed June 14, 2018

    The lady who explained everything about this program very informative and precise about how the program works. She was very nice and courteous. I completely understood her. If I had a question that needed to be answered she answered it. I would definitely recommend this program to a family member or friend. Thank You.

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    Reviewed June 14, 2018

    I recommend National Debt Relief to anyone who is in need of financial help. You are not filing for bankruptcy with them, you are working with them to come out of debt, I had my first taste of success in only four months, when my first creditor came to an financial settlement agreement. I love it. Can't for the next one. Thank you.

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    Customer Service

    Reviewed June 14, 2018

    I had received an email stating if I wanted to settle with an account with Laredo Medical Center. I read the email and liked it and I gave an approval for it. I really liked the deal that the National Debt Relief made for me and approved it.

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    ProcessTransparency

    Reviewed June 14, 2018

    NDR was very easy to talk with about my issues and clearly answered all of my questions and concerns. They walked me thru the entire process a few times explaining details and answering all of my questions along the way. Very easy to interact with.

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    Staff

    Reviewed June 14, 2018

    They were very helpful with working with my financial needs and were willing to help change the payments for my financial situation. Would definitely recommend. I have been stressing over this debt that we have and now it's comforting to know that I am one step closer to getting my credit score better to purchase my first home.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    We came to NDR back in April 2018 for help with our debt! Two years ago our 6 year daughter got sick with a rare disease that left her parallelized from the neck down and in an insane amount of pain. She spent months in the hospital and continued physical therapy once she was discharged. All we could think about was taking care of her. I had to cut down all my hours at work so before we knew we had missed several payments and the bills were piling up. I have develop major anxiety and depression over this. As soon as we started with NDR we felt an immediate weight get lifted off our shoulders. I have called them tons of times with questions and each time I've been treated with nothing but kindness and respect. We been enrolled just about 6 weeks now and already they have settle 2 of our accounts!! HIGHLY RECOMMEND!

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    StaffProcess

    Reviewed June 14, 2018

    Though I am only about six months into the program, I couldn’t be more pleased. I can’t remember the last time I have felt such relief from my troubling finances. The staff has been absolutely incredible. Professionalism at its best. For the first time in many years, I now see a light at the end of this bleak tunnel.

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    StaffProcess

    Reviewed June 14, 2018

    Easy and very helpful. The Customer Rep answered all of my questions and helped me with any of my concerns. This is a great way to help my situation and begin the process of being debt free. I would recommend.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 14, 2018

    The setup experience with National Debt Relief has been a very comfortable process. The initial contact was made with Mr. Gary ** who handled himself in a very professional manner. He answered all of my question and concerns with great detail. During the Welcome Call, my representative was a very nice lady named Bianca ( I did not get her last name). She was well spoken and explained all facets of the program with great transparency. I look forward to working with National Debt Relief.

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    Staff

    Reviewed June 14, 2018

    Very easy to apply, nice staff, all questions were answered to my satisfaction, enrollment process took 2 days from start to finish. I will be happy when the day arrives that I will be debt free. Thanks to NDR.

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    Verified purchase

    Reviewed June 14, 2018

    Helpful in making, the situation I am in that I can handle the steps to control my debt. I can have a better handle on my expenses and control the way my money and abilities in using my money healthier ways than I have.

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    Customer ServiceStaffTransparency

    Reviewed June 14, 2018

    My experience so far has been nothing but great, and the communication efforts from all members have been wonderful. I look forward to the great work NDR has planned for me to help me get back on my feet. I very excited and pleased!

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    Staff

    Reviewed June 14, 2018

    When I had called and made the decision to get from underneath all my bills I had talk to a gentleman named Elijah. Very patient man. Thank you for your help. I’ll be forever grateful. I knew I needed help. I was afraid to ask. Thank you again and Elijah for putting up with me.

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    Staff

    Reviewed June 14, 2018

    Yesterday I spoke with Jonathan ** who was very helpful and professional. Today I was welcomed by Edwin ** who was also very helpful and professional. I'm very optimistic of the assistance NDR can provide, and look forward to a successful outcome.

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    Customer ServiceStaffProcess

    Reviewed June 14, 2018

    The help that I have received so far has been top notch. Everyone has been very helpful at helping me understand the process. From the first phone call through the welcome call everyone seem to have a great grasp on the programs and has excellent customer service.

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    StaffProcessTransparency

    Reviewed June 14, 2018

    Process was quick, simple and to the point. Information was explained so that I could understand it. I had plenty of opportunities to ask questions that were answered right away. It is nice to know there are people out there ready to help in these type of situations.

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    Customer ServiceStaffTransparency

    Reviewed June 14, 2018

    They were very helpful, and nice. It was a pleasure to deal with them. So happy I called. Everything was explained, and they made sure I understood it all. Very open and helpful with all questions I had. I would recommend them to anyone that has found themselves feeling buried and wondering if they could ever dig out of their debt.

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    StaffTransparency

    Reviewed June 14, 2018

    Both people I talked with explained it easy for me to understand what was going to happen and made it easy to ask questions and reassure me that things would work out and made me feel at ease, they were very professional and made me feel better about myself. Thanks for all the help.

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    Staff

    Reviewed June 14, 2018

    I am just starting out with National Debt Relief program. Everyone I have talked to have been very friendly and very easy to talk to. They are great with answering any of my questions or concerns - very knowledgeable - I am most certainly looking forward to becoming debt free and they are handling everything for me - great company so far!!

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    Customer ServiceStaff

    Reviewed June 14, 2018

    I called in twice today, 6/14/18. I spoke with Rachel the first time and because of static on the line she said she would hang up and call me right back... she didn't! I called back at 2:38pm and spoke with Asia. Excellent Customer Service! She was polite, knowledgeable and very thorough. I got exactly what I needed!

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    Customer ServiceStaffProcessTransparency

    Reviewed June 14, 2018

    The representatives explained the programs and services simply and made the process as stress free as possible. They were very helpful and able to answer any question I had easily. They created a light at the end of the tunnel for me.

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    StaffProcess

    Reviewed June 14, 2018

    Their guidance through the whole enrollment process was extremely helpful. Everyone we spoke with was extremely responsive, friendly, and helpful. We had many, many questions during the process and the patience they provided really made a big difference in taking this big step towards financial freedom.

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    PriceStaff

    Reviewed June 14, 2018

    I was satisfied with the person that was explaining everything to me. It was the same as others had shared, but they talk so fast it's hard to keep up. I'm glad I had the opportunity to interrupt and ask questions. I've heard good things about National but I'm somewhat nervous about doing this with anyone due to the fact that I would really like to know that people who trusted me with their products are getting paid for what purchased. I feel interest rates have been allowed to go extremely high for anyone, rich or poor, and finding ourselves in a difficult situation.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    Was worried at first but called them. They were always very sympathetic and very good customer service. Would highly recommend you get to talk to a real person with very little waiting. I'm very impressed with their customer service. Nice to have someone that understands.

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    Customer ServiceStaffProcess

    Reviewed June 14, 2018

    Everyone was very knowledgeable and respectful through the entire process. I definitely would recommend this approach to anyone contemplating bankruptcy. The process was very efficient and best of all, almost the entire transaction was completed online and on the phone.

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    Price

    Reviewed June 14, 2018

    National Debt Relief, specifically Carlos ** in enrollment, helped me so much. I now have a reasonable plan to be debt-free in three years! I would have literally been paying interest on credit cards for the next decade without National Debt Relief's help, Thank you very much.

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    Verified purchase

    Reviewed June 14, 2018

    Started with NDR last year. I had over 13000 dollars of debt. Just settled my first account and saved over a thousand dollars. I'm very pleased. My credit score took a nose dive but I know as my accounts are settled it will start looking good again.

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    Verified purchase

    Reviewed June 14, 2018

    I've just entered into this program. I've been very stressed & nervous, but so far I feel like I can "breathe" again knowing I have people negotiating for me to come to a resolution w/ my creditors. This company made me feel so at ease. I'm just looking forward to completing this program & starting fresh again.

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    Staff

    Reviewed June 14, 2018

    Thank you so much for being so helpful, well educated and nice. It was pleasure talking with you. I was lucky to find your company while I was googling for bankruptcy but this saved me from filing one. I am going to tell everyone about you. Thank you.

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    Process

    Reviewed June 14, 2018

    All the process to apply and be enrolled was very easy and convenience... I can't wait to see the results at the end of this program. I already feel relieved! Tried to made higher payments on my debt and I noticed it was not making a successful progress. Thank you Edwin for walking me thru the enrollment in Spanish so I could understand it better step by step.

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    Transparency

    Reviewed June 14, 2018

    Emily was awesome... and so was the one that did the follow up... OUTSTANDING. I would highly recommend your company to any and all of my friends and family. I look forward to working with you to clean up my debt. Thanks so very much or assisting me through this process, everyone made it so very clear and easy to understand.

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    StaffProcess

    Reviewed June 14, 2018

    I was at wit's end with debt. I had seen ads on TV for National Debt Relief. So I contacted a team member. They came up with a product that would work for me. Reginald was very professional. Venessia was very kind and patient. Guided me through the process. Was a good experience.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    I had a very positive experience speaking with Richard. He was very helpful and descriptive with all the information he shared with me. I would recommend this to a friend. I also had a positive experience with the welcome support caller.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    I am so far completely satisfied with my debt specialist, Michael **, for fully explaining all about the services National Debt Relief provides. His advice and concern were above average for customer service. He did not try to intimidate me into signing anything, answered my questions, and made me feel better about myself being in this embarrassing financial position. Looking forward to financial freedom as soon as possible.

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    StaffProcess

    Reviewed June 14, 2018

    This process was very informative and seamless. The entire team including Jason ** and Stephanie ** were very professional, answered all questions to help ease our anxiety from this process. We were very fortunate to be assigned to the two National Debt Relief team members.

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    StaffProcess

    Reviewed June 14, 2018

    I've been doing research for weeks about debt relief options and National Debt Relief was always the first choice... and I can see why! Both Jaymes and Monica helped me quickly and efficiently in getting the process started and they went above and beyond in explaining everything along the way. I'm truly grateful for the service you guys provide and for having such amazing representatives in the front lines. Thank you!

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    Staff

    Reviewed June 14, 2018

    Thank you for your help in assistance in solving my debt situation, it has been a pleasure in talking with your experienced staff in what is best in solving my financial situation in a shorter and consistent manner, Thank You and I look forward in being debt free within the next four years. Thanks to National Debt Relief and their professional staff.

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    Customer ServiceStaffProcess

    Reviewed June 14, 2018

    Joel was very knowledgeable and was easy to talk to. He could answer any question that I had. He took his time to make sure I had full understanding of how the program works. During enrolling he made himself via telephone or email. His response time was very quick.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    Very informative and knowledgeable. I enjoyed my enrollment process as well as the phone enrollment. I feel like I will always have someone that will be able to help if I ever do have questions and I greatly appreciate that.

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    StaffProcess

    Reviewed June 14, 2018

    The best... friendly, very informative. Fast service. I feel confident that this will be solved. I am grateful for the program. I finally have a plan... Thank You. P.S. I will certainly tell all my friends about program, very professional. Thanks again excellent service... Keep up the good work... Good track score and rating.

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    Customer ServiceStaffProcess

    Reviewed June 14, 2018

    After reviewing several options that would impact my credit, I chose National Debt Relief to assist in resolving my financial issues. Since becoming a client, I have had superb customer service from knowledgeable staff. The staff ensured I fully understood the process, fees, and their commitment to me as a valued customer. The response time to my inquiries are better than expected. I've just settled my first account and look forward to completing all accounts in the near future. Thanks guys...

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    Customer ServiceStaff

    Reviewed June 14, 2018

    I wish I had called sooner! Kennedy and the staff at National Debt Relief reassured me and showed me the light at the end of the tunnel - without having to file bankruptcy. I only wish that they had been able to include a secured debt in my plan. But even so, the relief of getting all those minimum payments off my monthly budget is going to help me sleep better and get out of debt much faster.

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    Reviewed June 14, 2018

    Thank you both Justin and Ronald. Both gentlemen went over every step. I had no problem understanding the terms and my responsibilities. Thank you again for helping us in our time of need. We really were at the end of our role and you gave us hope.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    Ms. ** was fabulous to work with, she had given me comfort and ease, as well as helping with a little lower biweekly payment. The caller who took my welcome call reiterated everything she said. As well as given me good information to get my account active.

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    Verified purchase

    Reviewed June 14, 2018

    I had my first settlement offered and I was very pleased. I have already put in 3 payments and can't wait for the rest to respond. I would like to offer a suggestion that in the beginning let your customers know that all POA's have been sent. I am still getting letters from my creditors that they need this paperwork.

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    Customer ServiceStaffTransparency

    Reviewed June 14, 2018

    I'm 78 years old and thought that I could get debt free by myself... but now with NDR I will be debt free in three years and can enjoy the rest of my life. Thanks to Jannah ** she walked me through everything and made me feel good. When I call about questions, that has keep me awake all night the debt specialist are great in answering my question. Now if everything I was told happens I will be debt free before I die... God Bless You all.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    This experience was the first time my husband and I had to humble ourselves and ask for help during a hardship, and both representatives we worked with were very polite and professional. All the information given to us was not forced, and they emailed everything and gave us time to respond to them rather than haggling us to sign up. Very smooth experience considering our circumstance.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    No issues as of yet! They seem that they care about saving you money and very professional on the phone. And they are nice and attentive and quick to answer questions and like email and thoughtful and genuinely concerned about your situation.

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    StaffProcessTransparency

    Reviewed June 14, 2018

    Very personable and professional agents handled the needed questions with care and concern. Explained the program how it works the expected outcomes and how to get out of debt at a faster pace once established. I would recommend this process to my family.

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    StaffProcess

    Reviewed June 14, 2018

    Helpful and friendly agents. Fees are low. I would highly recommend this program to anyone struggling with debt. Monthly payment is low especially when compared with what you would normally have to pay. Monthly payment can be set up as bi-weekly payments.

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    Staff

    Reviewed June 14, 2018

    Nicky ** and the lady I spoke to in the welcome center were very professional and patient and supportive. This was a big step for my husband and I and both made us feel great about the decision; answered all our questions in a manner that we could comprehend. We are looking forward to getting our credit card debt PIF.

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    Staff

    Reviewed June 14, 2018

    This experience has been a positive one. I was apprehensive about the situation, but the person I was in contact with put me at ease. I feel more in control of the situation, and I am glad that the person was patient with me by calling me several times until I made the final decision.

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    Staff

    Reviewed June 14, 2018

    The lady I spoke with was very friendly and knowledgeable and answered every question I had thoroughly and I had many. I would recommend this company to anyone that needs the help! I was very hesitant and quite frankly scared having never done anything like this but I was made to feel at ease and looking forward to getting my debt paid!

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    Process

    Reviewed June 14, 2018

    This is a very scary process, and everyone I have spoken with has been very calm and reassuring. I feel comfortable that taking this step is going to be smooth and have very positive results. All questions were easily and thoroughly answered.

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    Customer Service

    Reviewed June 14, 2018

    Easily followed, showed respect, was a great experience to have such respect shown when asking questions and following along with the welcome package. I look forward to seeing what help they can get me while getting out of credit debt.

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    Reviewed June 14, 2018

    This has been a long road for me and I'm glad that I reached out and getting on track. I'll be happy when this is all paid off and I don't have to worry about what's out there and pending. I glad to be out of this debt in 2 years.

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    National Debt Relief
    Response from National Debt Relief

    Kristi, thank you for leaving a review today. We understand that getting out of debt is a challenge and can take a toll on even the most resilient of us. We're glad you reached out as well and we'll do what we can to help ease the process as much as possible.

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    StaffTransparency

    Reviewed June 14, 2018

    All of the folks I spoke with were very professional, articulate and explained everything well. I look forward to them being there to help. Other members of my family have worked with the company and recommended it to me.

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    Customer ServiceStaffProcess

    Reviewed June 14, 2018

    Very helpful, quickly to respond back and very understanding. Very detail on explaining And what the program is going to offer me and the results are amazing. After gathering all the information I will be able to have some spare money. Something that has not been happening for a very long time. I think this is the best thing ever.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    Recently, there was a debt settlement on one of my accounts. I have been in contact with your customer service team often and I have been treated with the utmost respect and guidance regarding my situation. I am extremely pleased with my experience with National Debt Relief.

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    Staff

    Reviewed June 14, 2018

    National Debt's negotiator did a good job of explaining things and what they do, so it was a good experience. He addressed my problems, and they’re taking care of the issue. Enrolling with them was easy and it didn’t take long. Since working with National Debt, one of the bills is paid off already, so that’s good.

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    Verified purchase

    Reviewed June 14, 2018

    When I decided to Apply to National Debt Relief was when my sister mention that there was programs that could help me with my debt in a different way to help me pay for my Finances. I went online and I decide to contact National Debt Relief and Keenan ** help me with all this paperwork and made my loan approve.

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    Verified purchase

    Reviewed June 14, 2018

    Dan covered all bases of the program completely. Was very to know I am dealing with an legit age company. Can't wait to see debt go down And cleared... Was disappointed was able to add the title loan but understand. Just want to get back on track to breathe again.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    Would definitely recommend NDR to help settle debts. They have helped us out so much. Gave us peace of mind and were rebuilding our credit with each debt settled. Customer service has been great and very helpful, have never had any problems.

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    Transparency

    Reviewed June 14, 2018

    I had a very good experience while being setup for your services and explanation of the process. I would like to refer others to you, depending on how my case will be handled. I am looking forward to the continual support and appreciation of your services. Thank you.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    I would recommend a friend, I tell friends and family about NDR. They would ask what did I do after no income for 3 months. I let them know I reached out to NDR for help right after I started working and it was the best thing I could have ever done. I get email updates and phone calls. My creditor's phone calls have finally stop. I appreciate everything NDR is doing for me and I'm not stressing about paying my bills anymore.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    I am very pleased with NDR right now. They have been pleasant to speak with on the phone and very helpful with guiding me the right direction. Thank you! NDR goes over and beyond with making sure you as the client understands everything. NDR encouraged me to ask questions when I was unsure. So far so good, I am happy.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    Very friendly and Courteous. Care about my need and very understanding. Try to work with me and my credited. Working with my budget. Making my life easier. No more phones call. They were there when I needing them. They listen and didn't judge me.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 14, 2018

    I have found NDR to be extremely helpful in a very stressful situation. They explained the program fully to me and have been there any time I have had any issue. So far they have resolved 5 of my credit cards at just about 50% of what was owed, not including their fees. People complain about their fees but they are doing a lot of work on my behalf and if not for them I would still be making minimum payments on my accounts with no end in sight. My program is scheduled to last 48 months but I am already seeing light at the end of a very long tunnel. Yes, my credit score has suffered but it is gradually climbing and would have dropped whether in the program or not. I have been in the program for about 9 months now and have yet to receive a single phone call from any of my creditors so I know things are being handled properly by NDR.

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    Transparency

    Reviewed June 14, 2018

    I was given a breakdown of my debts and options on how to get things in order. Everything was explained in great detail and every question I asked was answered; very knowledgeable. I look forward to seeing what happens next...

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    Customer ServiceTransparency

    Reviewed June 14, 2018

    My Husband and I are extremely happy with the level of service that received with the National Debt Relief program and customer service specialists. We will not change the customer service experience that we had. Everything was explained clearly and thoroughly.

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    Customer ServiceStaffTransparency

    Reviewed June 14, 2018

    Everyone I have spoke with has been very helpful and has explained everything for us to understand! Thank you for the great experience. We would recommend y’all to others we know need help, and we were told if we had any problems or concerns we could call!

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    Customer ServiceStaff

    Reviewed June 14, 2018

    Very professional and courteous. They took their time with me. I didn't feel ashamed to speak with them. I hope to be debt free soon!! They are always willing to speak to me and answer any questions that I may have.

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    Staff

    Reviewed June 14, 2018

    Eugene, amazing service, excellent work with assisting me with my financial situation. I feel more comfortable with my near future goals, and getting back on track for my family. I truly appreciate the guidance. I would refer anyone in my particular predicament.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    Everyone was polite and very nice including the agents that are not in charge of my case. Tasha ** was very patience with me and very professional. I want to thank everyone I spoke with. I am very glad I made the call.

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    Process

    Reviewed June 14, 2018

    My experience so far with NDR has been great. They have answered all of my questions and made sure I understand all the ins and outs of the program. I only gave four stars because I just started the program and want to see how it works for me before I give it a higher rating.

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    Verified purchase

    Reviewed June 14, 2018

    NDR has been a great help in managing my credit card debt and helping in reducing the amount owed. Also, dealing with payment to eliminate the debt for good. NDR gives me peace of mind, so I don't have to worry about it. Thank you, NDR!

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    Customer ServiceStaff

    Reviewed June 14, 2018

    Great Customer Service! I hope it is as good as everyone says it is and I can be debt free in 26 months! It seems a little to good to be true, but hopefully I'm wrong! Jerry was awesome and so was the welcome lady on the phone.

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    Customer Service

    Reviewed June 14, 2018

    So far I'm happy where this is going, the guy on the welcome call was very helpful and made me feel relieved that my credit card debt could be settled and I'm not paying for this for the rest of my life.

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    Staff

    Reviewed June 14, 2018

    I love it, the way they treat me and now I’m very confident that they will resolve my debt problem and I’m gonna become a person with no debts. My mission is to clear my debts and restore my credit.

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    Staff

    Reviewed June 14, 2018

    I have just signed on with them but so far my experience has been great. I reached out to them being extremely cautious because let's face it they don't know me from the next person but my rep Gavin seems to know and understand that we are all not made of money and took the time to explain the program to me. Let's hope for a better financial future that I could have because of National Debt Relief!!!

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    Customer ServiceStaff

    Reviewed June 14, 2018

    My experience so far has been very good! George is excellent!! Karen who I met today on the phone had a very positive force and was very welcoming! I am glad to be getting some help from a great company and people who seem to care about their clients.

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    PriceStaff

    Reviewed June 14, 2018

    I called National Debt Relief and gave them my information and accounts, I agreed and we approved and moved forward. We are in the middle of the debt consolidation process and it should be done by the end of next year. NDR gave me an option for the payment and told me that it would take a certain amount of time for the different cards. The negotiator was very friendly and trusting and we had a great interaction. Also, the cost is great against the quality of service that I received from them.

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    Customer ServiceStaffTransparency

    Reviewed June 14, 2018

    I saw National Debt's reviews and read about it, and because I liked what I saw, I then made a telephone call. I had credit card debt and I enrolled in their credit card relief service. NDR was able to make a settlement for me. And they took the stress and the headache away from me when they dealt with the credit card companies. Setting up a payment plan went very easily. They explained to me the different options and I went with the option that was best for me. Every month, a certain amount of money is gonna go to NDR and they’re gonna take care of my credit card situation.

    NDR's negotiators were very friendly, very thorough in explanation and they kept asking me if I was understanding what they were telling me and if I had any questions. They took their time with me and made sure I understood everything. I'm very comfortable working with them. Also, NDR's customer support has been very good. They constantly stay in touch through email and phone calls if you ask for them. And if you need to make a telephone call to ask a question, you don’t run into 72 different voicemails but you run right to a person and they work with you. I totally recommend NDR to anybody that’s in a situation where they need to resolve some debt issue for whatever reason they got into the debt. They’re wonderful to work with. They make you feel at ease and they don’t make you feel like a failure because you got yourself in debt.

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    StaffTransparency

    Reviewed June 13, 2018

    My initial credit counselor, Juan ** was amazing. He walked me through all of my options and helped get me set up on a path to financial freedom from debts. I would definitely recommend this program to anyone struggling to make minimum payments and not getting anywhere on your own.

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    Staff

    Reviewed June 13, 2018

    The two representatives Daniel ** and the other that helped me with the welcome setup were amazing. Patient and informative. Thank you for all your help. It’s greatly appreciated. Give these two men a raise please. They are an asset to the company and provide great service. Thanks again.

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    Reviewed June 13, 2018

    It's feels good to start to see my debt going down. I recommend anyone who is deeply in debt to seek help like I have. This is a great opportunity to get out of debt and this is the company that will help you do it.

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    National Debt Relief
    Response from National Debt Relief

    Maria, thank you for the great review! It's good to hear your confidence in our abilities coming through. We'll do our best not to disappoint! Of course, if there's anything you feel we can be doing to improve your experience, we're always open to feedback. Best of luck on your journey!

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    Staff

    Reviewed June 13, 2018

    Started with them in 2016 and should be done by 2019! Very happy with them and they are never disappointing. We can’t wait to be done with our debt! They’ve helped us more than any other place ever has.

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    StaffProcessTransparency

    Reviewed June 13, 2018

    Representatives are very polite and helpful. Walked me through the process and it was very easy. Can't wait to be debt free in less than 3 years. Can't wait to get this program started. Thanks for all your help National Debt Relief.

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    StaffProcessTransparency

    Reviewed June 13, 2018

    I was hesitant in the beginning applying to the program. However, my contact person; Richie **, was very patient, knowledgeable, understanding, and clear. I’m very grateful for being accepted to the debt relief program due to hardship. Though I’m in the beginning of the program, I’m excited that my 1st payment is submitted, and feel that I know am able to see the light in the tunnel to be able to pay off my debt in less than 36 months.

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    Transparency

    Reviewed June 13, 2018

    Everything was explained in clear terms so I know what I’m getting into to resolve my outstanding debt. I had a great experience with Jonathan in figuring out which debt plan was going to work for my situation. Thank you!

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    StaffProcess

    Reviewed June 13, 2018

    The people that I talked with were helpful and ensured that I fully understood all aspects of the process and what was required of me. I feel that my situation will be resolved in a timely manner and to my satisfaction.

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    Customer ServiceStaff

    Reviewed June 13, 2018

    The gentleman I spoke to was fine, no problem, 5 stars. The problem is generic. I cannot hold a phone for 25 minutes. I am weak and this constitutes a hardship. Much easier to do an email at my convenience.

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    National Debt Relief
    Response from National Debt Relief

    Hello John

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns and briefly discuss. You can also call us directly at 888-660-7427.

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    Customer ServiceStaffProcess

    Reviewed June 13, 2018

    Each person I spoke with was friendly, informative and made the process easy to understand. They explained why a consolidation loan would put me in more debt. I would recommend this to others. Each time I called back with questions they were answered in a way I could understand.

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    Staff

    Reviewed June 13, 2018

    I was skeptical at first but they seem to be doing well getting things resolved. They’ve been a great help and slowly but surely pulling me out of this debt. Looking forward to getting the rest of this taken care of.

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    Staff

    Reviewed June 13, 2018

    Was GREAT in getting to speak with someone that talked ENGLISH. Max and Nicole were very professional and talked in terms that I could understand. Great job! Would recommend National Debt Relief to anyone struggling with credit card problems. Great job!

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    Customer ServiceStaff

    Reviewed June 13, 2018

    I am very pleased with the professionalism, accuracy and rate of feedback giving. The customer service was beyond my expectations. I have been relieved from the pressures of bill collectors calling and reassured by the staff that my finances are on the rebound.

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    Staff

    Reviewed June 13, 2018

    Jonathan was extremely helpful and made me feel confident that I made the right decision in going with NDR. All of my questions were answered immediately. I was initially hesitant on choosing a program as such to begin to get debt free but after speaking with Jonathan, I was convinced it was the best step towards being debt free.

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    Process

    Reviewed June 13, 2018

    The process was very easy. Glad to hear about the progress. Looking forward to hear from you guys with future updates. Thank you for all of your help and keeping me informed. Thank you very much. Have a good day.

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    Customer ServiceStaffTransparency

    Reviewed June 13, 2018

    And already I feel relief for the first time in over a year. The rep was respectful and understood the situation and walked me through everything. The Welcome call, again they were very respectful and professional. I'm breathing again when I thought it was hopeless.

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    PriceStaffProcess

    Reviewed June 13, 2018

    My husband and I found ourselves somewhere new - owing high interest amounts on credit cards due to some family related hardships. We thought long and hard after we tried to catch up by ourselves - and finally chose National Debt Relief. They have been very professional, very helpful, very kind and understanding in helping us through the whole process. Today, with their help, we finalized 3 of our debt payoffs. We have been diligent about not overspending and NOT using any credit cards!

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    StaffProcessTransparency

    Reviewed June 13, 2018

    Everyone that I spoke with was professional and courteous. I appreciate all the time that it took to explain the program and how easy it was to get set up. Thank you for helping me get on track to becoming debt free.

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    Verified purchase

    Reviewed June 13, 2018

    I am just starting and already seeing some results. I know it is early, but I am confident that this is a great solution to solving my debt problems. Feeling better now I see how it works. Thanks for your help.

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    StaffProcess

    Reviewed June 13, 2018

    Appreciative & happy, Veronica was very knowledgeable & helped make the process easy, as a fact recommended to my mother, she’s in the process of contacting Mrs. Veronica. Really didn’t know something was out there to help with debt relief, thanks very much for the opportunity.

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    Staff

    Reviewed June 13, 2018

    Ani **, was very empathic to all my health problems. She listened to all my financial concerns regarding pretty much everything. Offering a sympathetic ear. Giving me an sense of release/relief. Thank you so much for spending the day with me explaining everything in minute detail. You are awesome Ani. Feel like I made a friend.

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    Customer Service

    Reviewed June 13, 2018

    Great customer service and looking for great results to becoming debt free. I would refer friends that are struggling with payments. Definitely thankful to have been given this chance to paying my debts. Just beginning this program, I hope to cut the estimated time down to pay off everything even quicker.

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    Staff

    Reviewed June 13, 2018

    Both Matthew and Vanessa were very thorough. Matthew is very personable and put me at ease. They did a great job in completely explaining everything to me. I look forward to getting out of debt and to finally save some money. Aloha.

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    Staff

    Reviewed June 13, 2018

    I believe the starting process of this to be very encouraging. The team is helpful towards figuring out what's best needed to help your specific situation. I look forward to working with them as I continue to reach my goal.

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    StaffProcessTransparency

    Reviewed June 13, 2018

    Nick was very professional and very clear what was to take place. He also was very clear what was to be paid and went through the process with great care. Everything was done in a timely and very professional manner.

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    Customer ServiceTransparency

    Reviewed June 13, 2018

    The customer service was great and everything was explained in detail. I would recommend National Debt Relief to anyone who is looking to pay down their debt and get a new lease on credit freedom. I found the company online and they have high scores with the Better Business Bureau.

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    Verified purchase

    Reviewed June 13, 2018

    NDR made the experience of consolidating my credit card debt very easy. It’s satisfying to see how soon I’ll be out of debt versus how long it would have taken me and I’m saving money each month. Although I would have preferred a 48 month payment plan over the 36 which is all that they were able to offer.

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    StaffProcessTransparency

    Reviewed June 13, 2018

    I was really concerned if I was doing the right choice being that it was first time doing anything like this. Michelle was so nice to me and really made it easy for me to understand. She took the time to explain to me step by step and made me more at ease about the decision I was making. I am very thankful. The young man that completed my enrollment process was very nice as well. He kept making sure that I was alright and if I had any questions. I think in the end of it all I know that I made the right choice and cannot wait till I am financially stable and debt free.

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    Transparency

    Reviewed June 13, 2018

    Elijah & Stephanie were great, they both walked me through the whole experience and made me feel comfortable. This is something I never thought I would ever have to do & never wanted to have to do, but I did. It was painless & I feel much less stressed now. Thank you!

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    StaffProcessTransparency

    Reviewed June 13, 2018

    The service representatives were patient and understanding. They helped each step of the way even through phone problems, bad internet connections and just plain not knowing how to do things on the web. Marvo explained how the program worked in detail until I had understood fully what National Debt Relief was about. Atheana signed me up the next day and again went over every and all questions. They made me see a light at the end of the tunnel and feel that I'm not alone.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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