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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 168 Reviews 33035 - 33235
    Verified purchase
    Process

    Reviewed June 26, 2018

    Their name, National Debt Relief, speaks for itself. I just got set up with them and they made the process easy and painless. Very easy to understand their processes and procedures. I immediately could breathe a sigh a RELIEF! I'm looking forward to working with them. My only regret is not calling them sooner!

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    Staff

    Reviewed June 26, 2018

    They were excellent, helped in every way they could and strive to help my debt problems. Could not ask for any thing better to finally have peace of mind. A very great place to have behind you. Could not be any more happier.

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    Customer ServiceStaff

    Reviewed June 26, 2018

    I was really confused as to how debt consolidation really works, but by the time I was done my phone calls I really understood. Menes was very calm with me and allowed me to ask the questions I needed. You guys are real lucky to have such a nice gentleman like him!

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    Reviewed June 26, 2018

    If this works as promised, this is truly amazing. I am looking forward to seeing the progress and getting my bills paid off. The relief I am already feeling. Great to help correcting some bad decisions from the past. Lesson has been learned!!!

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    StaffTransparency

    Reviewed June 26, 2018

    I called to see if I qualified for the debt relief program. My representative Carla was very helpful. She answered all of my questions and she explained all of the information thoroughly. I believe the program will assist me in getting back to creditworthiness. I would recommend this program to others who are struggling with debt.

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    Customer ServiceStaffProcess

    Reviewed June 26, 2018

    Awesome and the best customer service, fast and reliable people. They very helpful and highly recommend. I'm so happy to find NDR and I'm excited to this process and soon I can have good sleep and not to worry anything. Thank you God and NDR.

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    Verified purchase

    Reviewed June 26, 2018

    My partner is ill and needs a new liver so we have been struggling for the past two years to make ends meet as I am the sole provider for our family with two teenagers! This alternative is much better because I can pay off this debt in a little over three years rather than 30 years! am so happy that I am able to reduce my debt so that I can finally afford to buy food with my paychecks rather than by credit card. Thank you!

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    Customer ServiceStaff

    Reviewed June 26, 2018

    Very helpful to get me started on the right path to debt relief. Friendly customer service and they are willing to go the extra mile for you. Highly recommended for anyone who is looking to eliminate all debt accumulated for good so stress gets lifted away.

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    Customer ServiceStaff

    Reviewed June 26, 2018

    We have had great customer service so far. Mercy was awesome and helped us set up our account over the weekend. Also the woman who handled our welcome call was very informative. It is nice to have friendly people to help us in a time of need.

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    StaffProcessTransparency

    Reviewed June 26, 2018

    Very helpful and friendly. Explained everything well and made it understandable. Made the process less stressful. It has been taking me forever to someone that was able to help with my credit card debt and I felt like everything I tried kept failing. So thank you for giving me the help I needed.

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    StaffProcessTransparency

    Reviewed June 26, 2018

    Everything was explained thoroughly, the representative was patient, kind, informative and explained each phase of the program, very pleased and relieved. Thank you. I would highly recommend this program to anyone. The whole program was done in a timely manner and all questions were answered.

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    StaffProcess

    Reviewed June 26, 2018

    To be frank, I was very nervous about reaching out to someone about my debt. I had tried on my own to negotiate with one of my creditors but they flat-out refused to work with me. I also tried several times to apply for a personal loan to solve this debt problem but with no success. National Debt Relief provides a reasonable, sane, realistic program that will help resolve my issues within 36 months. I like that. Thus far, the representatives - Tiara ** and Grace, have been professional, kind, and friendly. They have assured me the company will stand beside me throughout this process - including legal representation, if need be. That gives me a sense of comfort. I'm at the very beginning now, but am excited to get started. Thank you National Debt Relief. Let's Go!

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    Verified purchase

    Reviewed June 26, 2018

    It’s looking great so far. Hope you guys can help me out. Hope to see results and not having to deal with any legal issues that you guys can’t help out with. Looking forward on getting debit relief. Thank you.

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    Verified purchase
    Staff

    Reviewed June 26, 2018

    The NDR team was amazing and everything went smoothly! Isaiah was super professional and enjoyed working with him a lot. I cannot wait to get all of this paid off so I can get that credit rating back up. So thankful for this company!

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    Customer ServiceStaff

    Reviewed June 26, 2018

    The people I have spoke with so far have been extremely friendly and helpful and in no way have judged me or been negative about my situation. It was embarrassing to have this much debt and not be able to work through it on my own, regardless of the circumstances that led me here. NDR has a fantastic customer service team that has answered every question and made me feel better about this situation.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 26, 2018

    The two individuals I have spoken to today have been extremely helpful in explaining this program to me. I came away with a clear understanding of what to expect. Excellent customer service. I am looking forward to getting started and becoming debt free.

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    Staff

    Reviewed June 26, 2018

    I have been very pleased with the enrollment process. Representatives explained questions so I could fully understand the process. Your help will make this not so pleasant journey a bit easier. I would suggest anyone is a tough situation to seek advice from them! Thank you for your help!

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    Verified purchase

    Reviewed June 26, 2018

    I just enrolled and will see if NDR will be efficient or satisfying in a few months. The enrollment was easy and understanding the objectives was a little bit confusing with the accumulation of Money in the escrow account before moving.

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    National Debt Relief
    Response from National Debt Relief
    Hello Jacqueline,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServiceTransparency

    Reviewed June 26, 2018

    I just joined NDR and so far the experience has been very smooth. I am drowning in debt and did not want to file bankruptcy. Everything has been explained to me and they have been very transparent. I did a lot of research into what I needed to do and NDR was able to answer my questions and provide the information and help I need.

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    StaffTransparency

    Reviewed June 26, 2018

    I was a little scared at first because of the impact on my credit score, but the representative was so sweet and kind. She made me feel comfortable. She was patient and walked me through every step slowly making sure that I understood before moving forward! I'm excited about my new journey to being credit card debt free!!! I would recommend National Debt to others!!!

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    StaffProcessTransparency

    Reviewed June 26, 2018

    I have had a great welcoming experience. I am very nervous about this process but I have been explained the process very well. Igor ** was very nice and explained things very well and answered all of my questions. I look forward to being debt free!

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    Process

    Reviewed June 26, 2018

    Atif did the best... Very seamless process. Scary but seamless. Only do this if you truly want to be debt free in the shortest period of time. FREEDOM IS PRICELESS!!! I was so scared at first but this was the best decision to have solid financial health!

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    Customer ServiceStaffTransparency

    Reviewed June 26, 2018

    This was a very hard step for me to take. Both gentlemen that I have dealt with have been great -- never making me feel bad about being in debt and I appreciate that. Everything has been explained in great detail and if I was told I would be getting an email -- I did. Hopefully moving forward everything will be just as smooth. Thank You!

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    Staff

    Reviewed June 26, 2018

    So far everyone I have spoken to have been helpful, informative, and friendly. I was not sure what to expect, but have been pleased. Getting in over your head is easy to do but hard to get a grip on and get out of. I hope all of my experiences will be like this in the future.

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    Customer ServiceStaffProcess

    Reviewed June 26, 2018

    Elliot ** was very patient and understanding through the whole process. He was always willing to answer any questions I had and he worked around my schedule. He took the time to make sure I understood everything with the program.

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    Staff

    Reviewed June 26, 2018

    My representative was very friendly and helpful! I had a lot of questions whether or not this program was the right option for me. He customized my situation with the right program to pay off my debts while still having some money to live off of so I'm not completely broke every time I get paid. I believe I made the right choice!

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    Customer ServicePrice

    Reviewed June 26, 2018

    I was originally gonna go with ClearOne Advantage but their customer service just wasn’t as good. I just wasn’t happy with what I was hearing. I called National Debt Relief and it was a much different experience and things made more sense. I’ve never been in any negotiations. But they updated me along the way through emails. I would hear from them in person pretty much when they’ve settled something for me and they asked if I accept it. And if I don’t, they’ll keep trying. But I wish that they reach out via phone just a little more often.

    They take 2% more in their own personal interest fees than ClearOne Advantage did, but what they offer is better. They offer a lot more services, including free representation if any of your creditors take you to court for not paying and no one else offers that. So you pay slightly higher, but what you get in return is unrivaled. I'm on a three-year term and I will probably finish early because they quote higher than they usually end up settling. I only have one card left that isn’t settled and it’s the biggest one out of them.

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    Customer ServiceStaffProcess

    Reviewed June 26, 2018

    National Debt Relief representative Steve was very helpful from Day one. He called me right away as soon as I submitted my request online. I was very pleased with how fast he responded for my request. He was very informative. He is very professional and knows his job and how the program works. He answered all my questions with the best of his ability. Very grateful for the program and all his help and support.

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    StaffTransparency

    Reviewed June 26, 2018

    This was so easy and Joel my advisor was just wonderful. They explain everything to you in detail and encourage questions. I tried for long time to pay my bills off on my own but due to unforeseen circumstances I needed help. I not only avoided bankruptcy but I will get to pay my bills at a reasonable rate that I can afford. Thank you.

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    Staff

    Reviewed June 26, 2018

    Both of the people I worked with were very friendly and helpful, which makes this whole stressful process much easier! Thank you for all your help! I felt like they truly wanted to help me and were doing all they could to make things easy for me to succeed.

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    Customer ServiceStaffProcess

    Reviewed June 26, 2018

    So I went onto BBB to look at reviews on what would be the best way to consolidate my debt. I came across National Debt Relief. I filled out a couple of the questions. I waited to receive a call. Which I did the day after. The person who called me really knew his stuff and had an answer to all of my questions. I did go through with the process and so far I feel pretty good about it. I would recommend this company because I feel that they were very honest with me. I have tried personal loans and just got myself more into debt. With going about it this way my accounts will be closed so I can't get myself into any more debt with my cards. So will see how the next couple of months go.

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    StaffProcess

    Reviewed June 26, 2018

    I was very happy and comfortable dealing with both Paul and Laura. They were very knowledgeable and made the process of my debt relief a easy transition. I sincerely hope that the remainder of my dealings with your company are as pleasant as this.

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    StaffTransparency

    Reviewed June 26, 2018

    I have a hearing problem and cannot understand when people talk fast. I explained this to the representative and she modified the way she spoke. I appreciate that. I appreciate when people adjust their way of talking when people have difficulties. Thank you.

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    Customer ServiceStaff

    Reviewed June 26, 2018

    I enjoyed every second of my experience with them. Ms. Kelli ** was my representative and she helped me every step of the way. She was very kind and did not have a monotonous tone. The lady on the line for the welcome call, I don't remember her name, was also very kind and knowledgeable. I would recommend this company to anyone for any financial assistance.

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    Customer ServiceStaffProcess

    Reviewed June 26, 2018

    Excelente customer service. They help with everything I need. I’m so happy that I found this program. And I can see I can count with your team when I will need any question concerning with my debt. Thank you Debt Relief.

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    Process

    Reviewed June 26, 2018

    I was in between jobs and I was getting behind in my credit cards. I liked National Debt Relief's program. But I was nervous my credit was gonna take a hit forever and I was worried. But I've completed four out of the five accounts, and I should be done with the program sometime next year. They pretty much answered all of my questions during the process. I feel like they really got me out of the ceiling money. If I have somebody I know that was in trouble, I would definitely recommend National Debt Relief and let them know what I went through with them.

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    Staff

    Reviewed June 25, 2018

    She seems real friendly throughout the application process, she made me feel like she wanted to help me and cared about my situation. I recommend her to help others in the same financial crisis as I am dealing with. I was devastated, but I felt like she wanted to give me peace of mind, so that the application would go smoothly.

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    Customer ServiceStaffProcess

    Reviewed June 25, 2018

    I was very pleased with the welcome call. My contact person was very helpful in explaining my program and ensured that I understood clearly. I appreciate the helpful people since contact National Debt Relief. I appreciate the opportunity for this program and to find relief in minimizing my debts.

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    Verified purchase
    Staff

    Reviewed June 25, 2018

    THANK YOU FOR HELPING ME WITH MY DEBTS. I WOULD RECOMMEND IT TO A FRIEND. Also the assistance was nice and friendly and kind. Thank you for all your help and hope in the future you have the same assistance you have now.

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    Customer ServiceStaffTransparency

    Reviewed June 25, 2018

    The information was explained very well and I totally understood, the representatives were very kind and patient with us... I would recommend this program to anyone who is swamped in debt... I didn't know what we were going to do and this program had a very high rating for helping people with lots of debt, I called and got all the info and I'm glad we did. Now we are on our way to being debt free.

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    Customer ServiceStaffProcess

    Reviewed June 25, 2018

    Krista has been a god sent to work with, I’ve emailed question after question, and quickly responded. I wish I could work with her throughout the whole process of it all. She is awesome. Her just being nice means a lot.

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    StaffProcess

    Reviewed June 25, 2018

    This is not an easy decision and I was certainly approaching the drowning point before inquiring about your services. The representative that helped me- Nikki ** seemed to understand my embarrassment. She is very knowledgeable helpful, efficient and the process went quickly. She is an excellent representation of your company!

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    Staff

    Reviewed June 25, 2018

    I appreciate the help during this growth period in my life. Everyone was extremely patient with me. I will most certainly recommend this service to other. Taking my next steps toward debt relief feel great! Thank you for making this journey peaceful and much less difficult than I thought.

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    Verified purchase
    Staff

    Reviewed June 25, 2018

    This is a great service for anyone looking to become debt-free. The people you work with are very informative, friendly, and open about all of the facets involved and what your expectation should be. I would recommend this to anybody looking for a solution to debt.

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    StaffTransparency

    Reviewed June 25, 2018

    I very please to say that the agents are very helpful and knowledgeable. They explained everything that I have to know. They walk me through to all the steps. I recommend this company to my friends and family 100%. Thanks National Debt Relief!!!

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    StaffProcess

    Reviewed June 25, 2018

    Excellent service: knowledgeable and thorough. An excellent ambassador (Cordera) for your company. Made sure I had all the info, explained billing, etc. Went over all the numbers, explaining as we went; Made sure I understood the end process and how it worked. Authorized him to take final payment $39+ from my account. Thank you!

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed June 25, 2018

    Representatives were courteous and knowledgeable about the program. They were able to explain to me in a way that I felt comfortable. They were able to answer my questions step by step. In addition, they assured me that they were always available to assist.

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    StaffTransparency

    Reviewed June 25, 2018

    Meisha is well inform and state all the reason to use your service. She went over the whole contract and explained everything I would need to know. I am happy I have found your service. It put's me at ease, knowing I can get out of debt. Thank you. Great job.

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    StaffProcess

    Reviewed June 25, 2018

    Glenn ** was very kind and professional. He did a great job explaining the program to me. I now understand the benefit in my enrolling in this program. I now feel that there is a light at the end of the tunnel.

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    Verified purchase
    Staff

    Reviewed June 25, 2018

    I can’t express enough how extremely happy and satisfied I am with my encounter with this lady Diana **. She was/is amazingly knowledgeable, encouraging and takes care of business ASAP. Thanks to my initial contact with NDR via this lady, I’ll sleep peacefully for the first time in a long time.

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    StaffProcess

    Reviewed June 25, 2018

    When speaking to Greg ** and the Client Success Team Member- both were very professional and great communicators. I had many questions for Greg, and he did well answering them. Also, both guys went over the information for the program with me a few times to make sure I understood everything. I appreciated their patience with me, especially in this stressful financial time.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 25, 2018

    My husband and I were unsure how we were going to pay off our current debt because I am on long term disability, will be on SSDI hopefully soon. We called and joined your debt relief and were extremely impressed with Joe **. He walked us through the application process and was extremely pleasant to work with. We are so happy to be on the road to being debt free, thanks to your company.

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    StaffProcess

    Reviewed June 25, 2018

    I have never had to do this and they were right there to help with every step!! Looking forward to taking back control of my credit! Also, a very quick and easy process! Can’t wait to get started! Awesome! Wonderful people!!

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    Customer ServiceStaffTransparency

    Reviewed June 25, 2018

    Everyone I spoke to was very helpful in getting us set on the right financial path. We have a lot of debt with several creditors but Carlos ** didn’t make me feel bad about it. Tonya ** was very helpful today in the Welcome call and explained everything.

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    Staff

    Reviewed June 25, 2018

    Amwar was personable, patient, honest, communicative, capable, and very kind. He didn't make me feel bad or shame me which is a problem often when trying to address debt. I would love if all reps I encounter had his disposition.

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    ProcessTransparency

    Reviewed June 25, 2018

    Very helpful and clear about what is expected during the duration of the program. I was kind of nervous and skeptical about doing such program, but they were able to ease my worries and assure me that this is the best possible solution for me.

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    Customer ServiceTransparency

    Reviewed June 25, 2018

    Everything was explained so I could understand. They took the time to answer any questions that I had. They provided me with contact numbers for any questions I might have in the future. I was very satisfied with my service.

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    Customer ServiceStaffTransparency

    Reviewed June 25, 2018

    Mark and Lila was great to work with; the whole experience was fast, clear, and very effective. I love good communication skills, and they had it. I left this thing feeling like my debt was already repaid, even though my road to relief has just started. Side note: Give Mark ** a raise!

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    StaffProcess

    Reviewed June 25, 2018

    Described everything well, very helpful with answering questions. They emailed all the documents to me right away. I can't wait to get started getting my debt down to help stop the stress I am undergoing. The agent that helped me was very good at finding all my debt and made the process extremely easy.

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    Verified purchase
    Staff

    Reviewed June 25, 2018

    Everyone has been so helpful and understanding in this situation. From the beginning of the process to the setting up of a account. I cannot be more thankful for your help and concern. Looking forward to working with you to achieve a debt free situation. Thank you.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 25, 2018

    The enrollment process was fully supported. The terms and conditions thoroughly explained. I was apprehensive about enrolling but was guided through the process step by step. My advisor explained every item on the agreement and took care to answer each of my questions. Awesome enrollment team!

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    Customer ServiceStaff

    Reviewed June 25, 2018

    Everyone is so nice and helpful and they make sure that you know what is going on every step of the way. They respond to phone calls and emails in a very timely manner. I would recommend this group to anyone who needed help with the debt.

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    PriceStaff

    Reviewed June 25, 2018

    The agents were most helpful with resolving my problems with my debts. The monthly payments have been overwhelming and knowing that I can repay part of them without bankruptcy is a huge relief. Knowing that I’m saving all interest and possible late fees has eased my burden.

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    ProcessTransparency

    Reviewed June 25, 2018

    Fast and easy to understand. Atif ** was really helpful, he walked us through the program and explained everything easily. I would recommend it to others looking to clear their debt history. Looking forward to being debt free! Thanks for all your help!!

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    Customer ServiceStaffProcessTransparency

    Reviewed June 25, 2018

    My initial enrollment rep, Edwin **, was very helpful and detailed in his descriptions. He answered all my questions and was upfront about the limited risks and extensive benefits of the program. The person who conducted my welcome call (Edwin ??) was also great. Clear and concise.

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    Customer ServicePriceStaffProcessTransparency

    Reviewed June 25, 2018

    Updated on 05/24/2019: National Debt has made my life a bit easier and I didn’t have to stress so much about those credit cards. At the time I started with their program, I didn’t have to pay anything out-of-pocket and a part of the price they quoted me each month already included their service fee. I’m now over half of the program but not quite three-quarters of the way, but I’ve seen improvement on my credit scores. I get emails from them when they have negotiated a certain amount on my behalf for an account and ask me if I will accept it or not. Also, when I had to change my banking system, I called them and they were good and professional. The cost of NDR’s service is money worth spent. And as long as they take their money and I’m not getting calls by those creditors, I’m happy!

    Original Review: Everyone has been great in providing information, explanations, etc. It is been a pleasure to work with everyone that has assisted me and their reassurance of continuous support. It is a relief that National Debt Relief is around as an alternate to filing bankruptcy.

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    Customer Service

    Reviewed June 25, 2018

    Never respond on time, I didn't receive any response for more than a month for which I had to shift on some other company. Time wasting, money wasting, do not go for this, really bad services. Stay away!

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    National Debt Relief
    Response from National Debt Relief
    Hello Moona,

    We are sorry to hear about your experience and would love to hear your feedback so that we can better understand your concerns. Unfortunately, we can't find you in our system. Please contact us at 888-660-7427 to discuss in more detail. Thank you.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 25, 2018

    Both Customer service members that I spoke to were absolutely amazing. They answered all my questions and took their time explaining everything. I'm so bad with names I just remember Joseph **, and wish I could remember the lady that helped me. Wish everyone in customer service could be as phenomenal as them. Also, thank you for working with me and helping me get rid of my debt. You guys are incredible. :)

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    National Debt Relief
    Response from National Debt Relief

    Darlyne, thank you for leaving such a great review for us! It makes us glad to hear when our agents give such outstanding service. Please don't hesitate to let us know if there's any way we can improve your experience in the program.

    Verified purchase

    Reviewed June 25, 2018

    Very happy so far with the services. Let's wait and see how far will we go... Hopefully everything will work... Will recommend to friends if it works. I have some debt that I need to resolve. We will wait and see...

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    StaffProcess

    Reviewed June 25, 2018

    Very helpful and efficient experience. I would recommend this company to anyone. I am very pleased with the monthly amount that I have to pay. The staff is very knowledgeable. I feel safe having my debt consolidation with NDR. The actual process didn’t take too long.

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    Customer ServiceStaffProcess

    Reviewed June 25, 2018

    Amazing customer service. Very knowledgeable about the company, made me feel comfortable and answered all questions efficiently. They made the process very easy and was always willing to clarify any information I did not understand. Will definitely refer this company to family and friends who needs the services.

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    Customer ServiceStaffTransparency

    Reviewed June 25, 2018

    The customer service in general has been very nice. Clear and accurate information. They answered all my questions accurately. Everybody was very helpful and very kind. The welcome call representative was very polite as well. I was pleased to hear that I will be able to call any time I need help or information. I also liked the fact that nobody made promises just to keep my business.

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    StaffProcessTransparency

    Reviewed June 25, 2018

    I got a call from Daniel ** as soon I submitted a request online. He was very kind and thorough. He was able to walk me through the process and explain things in a way that could be understood. They work with you and payment arrangements and explain options. So far it's been a good experience. Thank you!

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    StaffProcessTransparency

    Reviewed June 25, 2018

    I felt very comfortable and Mr. ** was very professional and friendly during the process. He explained everything thoroughly. I hope to reach my goals and get out of my financial hardship so I can enjoy and be able to not always worry.

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    StaffProcess

    Reviewed June 25, 2018

    Agent was very helpful and answered all my questions. This gave me peace of mind. They told me to do's and don't of the program. It is good to know that I have a company like this negotiating on my behalf.

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    Process

    Reviewed June 25, 2018

    National Debt Relief has made everything so much better for me. I have just enrolled and the process has been great. I can sleep at night now without worrying about how to pay my bills. It was beginning to affect my health. I am looking forward to being and living life debt free.

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    Response from National Debt Relief

    Trinity, we appreciate your taking the time to share your experience with us. We've worked with thousands of clients in your situation. The good news is, we helped them and we're more than happy to help you too. We wish you the best of luck and we hope you can look forward to many more worry-free days and nights as we help you resolve your debt.

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    Reviewed June 25, 2018

    Mr. Charles ** is an amazing representative. He listened and helped me enroll and qualify for the program. He understood the debt I was in and quickly got it resolved. He explained everything to me and answered questions that I couldn’t answer myself.

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    StaffProcess

    Reviewed June 25, 2018

    Sara set up my account and Andrew conducted the follow up review interview were both very courteous, knowledgeable, and pleasant. Sara was nice and patient answering my questions and signing forms. Sara made the process pleasant from start to finish.

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    Staff

    Reviewed June 25, 2018

    I appreciate the kindness of the people I have worked with. This is a very emotional time for me and to have a steady, reputable company with great employees was very welcome. Great experience and very easy to work with.

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    Reviewed June 25, 2018

    I came across a series of advertising and documentation from reading online and National Debt Relief seemed like a good, responsible fit. They were more like a ghost thing while I was there and they were very adamant about it because, over time, I received a lot of phone calls concerning the different options that I would have as far as some of the agreements they were coming to, but I never spoke with a negotiator on the phone. However, I always got an email or phone call anytime there was any type of changes or correspondence, a need for a signature, or a need for me sign off on something. I was always explained to what was going on with my account if I had questions. They followed me through the whole process and it didn't seem exhausting or frustrating at all.

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    PriceStaff

    Reviewed June 25, 2018

    I wanted to have a better credit so I can get a house. National Debt Relief is good with their reviews so I called them and the representatives were straightforward. I provided proof of income and had to get my approval to see if I was qualified. Now, they're doing the whole work with my credit, consumer repair, and debts. I'm paying an amount every month. And depending on what gets settled or if I got an offer, then they charge a fee along with that and on top of the offer settlement. That's what I’m not happy about because it looks ridiculous. I didn’t think it was gonna be that much and I could’ve done it myself. Other than that, National Debt Relief has already done half my debts and I don’t wanna back out now. Also, I would recommend them, especially to people who don’t know what they’re doing.

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    Customer ServicePriceStaffProcessTransparency

    Reviewed June 25, 2018

    I was looking for an easier form of payment. Having one payment to cover everything, rather than me going through each one and having four different payments, is more convenient. I heard about National Debt Relief on the radio once and I called right away. They are able to pay in full whatever debt had. They agree on a lower balance and then just pay it off as opposed to the full balance. I spoke to a gentleman and we went over my income and spending. After that, there was a budget to see how much I was able to put into the program and if that would be something they could work with. The budget was tailored to my needs, which was great. The payment plan is very flexible. Plus, my payment is very minimal, but it's enough to cover the different small payments that they take care off. And the cost matched the quality of service.

    My negotiator was very clear. In the beginning, I was confused as to how the program works and he was very patient and explained everything to me three times. I would highly recommend him. The customer service was knowledgeable and very helpful. Any time I call for they were always able to answer all my questions. Also, having an account online that I can go into to see everything that’s going on is really helpful. I've been with them for a little over a year and I'm closer to being debt-free. They have reduced my overall debt and instead of having to pay three of the cards in full, they agreed on a smaller amount. I then have to pay it off by a certain number of payments. I have told others about how National Debt Relief works. The others are impressed and think it's simple and almost too good to be true.

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    Staff

    Reviewed June 24, 2018

    I have just signed an agreement to partner with National Debt Relief to rid myself of the debt that has accumulated since my husband's illness which was followed by death. I have been welcomed by the NDR team and appreciate the time they took to describe, more than once at times, the processes that I did not quite fully understand. Paul ** was the first representative that helped me gather all the financial information needed to start the process. He was very kind, understanding, and patient. I am very thankful that this service is available to people who are going through very serious life events that cause serious financial hardship.

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    Customer ServiceProcess

    Reviewed June 24, 2018

    I am highly satisfied with National Debt Relief. I already feel 100% more stress free and I haven't even made a payment yet. Daniel ** was more than helpful when explaining and going over the process and application with me on the phone. His return phone calls and emails were such a fast paced and it was excellent service on his part. I will be referring this company to friends in the future.

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    StaffProcessTransparency

    Reviewed June 24, 2018

    Very helpful, understanding and answered all my questions. They really seemed to care about my situation even though they probably talk to hundreds or even thousands of people every day. Jim explained everything very thoroughly and carefully to me and helped me understand the process.

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    Customer ServiceProcess

    Reviewed June 24, 2018

    National Debt seemed the most fair from everybody else that I checked out and their reviews were good, too. I am halfway through their program and it has worked very well so far. I liked it when they called and had an update for me and also, it was nice when they struck a deal with one of my creditors to chop the payment almost in half. National Debt gave me a number upfront for my payment plan, but I recently fractured my back and they worked with me. They cut my payments in half and told me to let them know if I needed it lower. And since working with National Debt, my stress about my debt went away.

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    Reviewed June 24, 2018

    I felt very comfortable speaking with National Debt about my situation and did not feel judged. I hope this experience gets me where I need to be for starting over. At this point, I would recommend a friend to call and see what their options are for assistance.

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    Customer ServiceStaff

    Reviewed June 24, 2018

    I have recently been accepted into the National Debt Relief Program and the two women that processed my application and on the welcome call, have been professional, warm and nice. Thank you, National Debt Relief and I look forward in being debt free in three years!

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    Customer ServiceStaff

    Reviewed June 24, 2018

    I'm very happy that National Debt Relief was able to help me with my financial situation. I was also happy with the response from the representative that gave me all of the information that I needed to start my process with National Debt Relief. I really do appreciate their assistance. I would recommend National Debt Relief to all of my family and friends.

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    Staff

    Reviewed June 24, 2018

    Very friendly and don't make you feel awful about being in debt. I was ashamed of the fix I got into and they put me at ease. Amanda and Shannon were so nice. I did have a hard time understanding Amanda at times but she was patience with me and I thank you all.

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    Customer ServicePriceStaffProcess

    Reviewed June 24, 2018

    I did some stupid things and as a single parent who is trying to make ends meet and was drowning, I reached out to National Debt Relief. I spoke with two people who were the nicest and the least non-judging type. Their plan seemed to work best to meet my needs and it was affordable for me to be able to get the relief that I needed. I gave NDR all the information and paperwork that they requested to prove the amounts I owed. They came back to me with an amount monthly which I agreed to and that I could do. They gave me a manageable plan in order to get rid of the debt that I had incurred on my own. It was simple and very easy. Also, NDR's cost is fair and manageable.

    I am right now making a monthly deposit into a savings account while the reps reach an agreement with my lenders. I talked to a customer service and the only thing I receive from the negotiator is when they’ll send an email when they have a settlement offer with one of the companies that I just say yes or no to the amount on the email. They take care of the payment out of the savings account where the money goes into. I was originally supposed to be doing the process for four years and I've been making my deposits but with NDR, I've only been doing it for a little less than a year now.

    I touch base with their reps once every couple of months and I'm gonna be done after I talked to them last month. I only have about a year and a half left, so I'm gonna get it finished a lot earlier than I thought. Everything has been fine and the whole process worked out very well for me. I'm happy with it. So far, I have been relieved from a lot of stress since working with NDR because I don't have all the phone calls from people calling me and trying to get money.

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    Customer ServiceStaffProcess

    Reviewed June 23, 2018

    The representative Gabriella was very patient and also thorough when explaining what I need to know and what to do with the program. She was able to answer all the questions. Also she made me feel at ease with the whole process.

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    Customer ServiceStaff

    Reviewed June 23, 2018

    Thank Goodness I found National Debt Relief! And it was by accident on a You-Tube video I was listening to while traveling for work. Everyone is great and your processes are spot on! All my terms were decided very quickly and my documents were easily accessed by email. Thank you so much, I wish more people could benefit from your service, if I had found you sooner my debt could have been resolved quicker.

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    Staff

    Reviewed June 23, 2018

    Mr. Joseph ** was very Helpful and Friendly. He answered every questions that my Husband and I had. Never thought that it would come down to this, but I am glad that I found you. We are so ready to start working with You and just overall get out of Debt. Thank You for Your time!!

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    StaffProcess

    Reviewed June 23, 2018

    Excellent and knowledgeable people to work with. They for sure know what they are doing. I am so happy for what they did for me. I would not be afraid to do this again... but hope it never happens. No delay in the process until all is done to your satisfaction.

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    Process

    Reviewed June 23, 2018

    It was very painless and Arthur made the experience as easy as possible. I am ready to be on the road back to financial freedom without having to file for bankruptcy. Everything about this program seems very stress less. I just enrolled on my online portal and that even seems pretty easy to navigate.

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    StaffProcessTransparency

    Reviewed June 23, 2018

    The representative that worked with me was very kind and very understanding of my situation. He explained everything to a degree that left me with no questions as to what was expected of me and from the program. After giving the representative information he needed for the application, I knew within minutes if I had been approved.

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    StaffTransparency

    Reviewed June 23, 2018

    At this point, I am too new to the company to determine if I would recommend to a friend. However, if my experience with Christopher ** is any indication of what to expect from NDR I will gladly recommend your services to my friends. Christopher made the process simple with clear and concise information. His professionalism and unconditional regard made a difficult situation as pleasurable as it could be.

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    Process

    Reviewed June 23, 2018

    I have stated so many times how happy I am about resolving my financial difficulties and the opportunity you were able to provide to me. Your efficiency in contacting me and walking me through the process was commendable. You have no idea how elated I am and feeling so wonderfully pleased and relieved. Thank you very much, and I would have no difficulty in highly recommending you to family or friends who would need your assistance.

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    Transparency

    Reviewed June 23, 2018

    I did a lot of research online. I decided to go with this company. I have to say it was very overwhelming not knowing where to start. The associates that I talked to were wonderful. They explained everything to me, even though I asked them a few times until I understood everything. I just started this and wondering how this will work out. I'm very nervous and also relieved at the same time. I will give you guys an update as this proceeds.

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    Customer ServiceStaff

    Reviewed June 23, 2018

    Very detailed... answers all questions! Helps to know there is a great company out there that will help you (over time) become debt free and heading in a great direction! My rep is amazing and very efficient!! She is always ready, willing and able to answer my questions.

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    Customer ServiceStaff

    Reviewed June 23, 2018

    Very friendly, patient and knowledgeable. Easy to get ahold of and talk to. Took the time to answer all my questions/concerns. So far, I would recommend them to anyone that would need their services. They were great. Thank you.

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    StaffTransparency

    Reviewed June 23, 2018

    I have been overall very satisfied with the professionalism everyone I have talked to has been. Every detail has been explained with its pros and cons... The turnaround of callbacks has been great. Has been hassle free of filling out all the paperwork. Easy access to read and just sign. Looking forward to working with National Debt.

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    Customer ServiceStaffProcess

    Reviewed June 23, 2018

    National Debt's program has worked very good for me so far. They answer my questions and don’t put me off. I feel very confident working with my negotiator. National Debt has already done two payoffs and they're working out a certain one, so they’re doing great. Also, it works for me to have one of their staff make me a conversation over it.

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    Customer ServicePriceStaff

    Reviewed June 23, 2018

    I became overwhelmed with too much debt going out. I reviewed and looked at National Debt Relief’s ratings and they were one of the better companies. And then I called and spoke with the representative and they told me how the program works. I’m four months in the program and it’s bringing down my debt and there's one fee going out instead of a bunch of them. The only problem is I have some companies still calling me. But being in the program gives me less stress in dealing with what payments are going out and when. Also, their representatives are good at making sure that things are going smoothly. And with my experience with National Debt Relief, I’m surprised that they are not too costly.

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    Customer ServicePriceStaff

    Reviewed June 23, 2018

    National Debt Relief did consolidation and settlement of my overwhelming credit card debt. During the application, I answered a few questions and signed a financial power of attorney for the specific credit cards they were consolidating. I provided them with my monthly income and they looked at a few different plans on how long would we pay it for and how much to pay it forward. Then we settled on one that was in the amount I could afford for a period of time.

    They’re very upfront. They tell you how bad it's gonna hurt your credit for a while. But it's not like my credit was doing fantastic with all the minimum payments. So I just pay them. They had good customer service. They were courteous, professional, polite, and answered my questions. They've also helped me reset my online password that I can't remember a dozen times. I feel comfortable working with them.

    NDR settled two of the cards, one for about a half and one for a third. After they settled them, they offered to either reduce the fee and keep the length of time or keep the fee and reduce the length of time. Now, I only have one card left from BofA and a couple more of monthly payments until the term is done. It was definitely significantly quicker than it would have been had I been trying to pay off these cards by myself. Also, I paid a tiny bit less than what I would have owed, without accruing all the additional interest. So I was definitely okay with them receiving the couple of thousand they got out of the $25,000 that they were settling for me. I'll definitely recommend National Debt Relief. I'll definitely recommend them. Just ask a lot of questions because they will give you the honest answer.

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    Reviewed June 22, 2018

    A lot of older people don’t have a lot of computer skills. When going through the last step checking on Mathew and his approach to helping me it shouldn’t be so quick to get me off the phone. Mr. ** wasn’t very assuring. I found myself agreeing just to get through it. I was pleased with Mathew! He was great!

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    Response from National Debt Relief

    Hello Ruth,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. This is definitely not a usual occurrence for our company. We will be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.

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    Reviewed June 22, 2018

    Nate ** very helpful, informative and articulate. Able to answer questions. Overall very good experience... After reading reviews decided to go with National Debt Relief over others. Process is made very easy and each step was thoroughly described and explained well.

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    StaffProcess

    Reviewed June 22, 2018

    The process has been so easy and effortless... I feel such a relief thanks to NDR... Everyone I dealt with was so nice and friendly. I never felt embarrassed or ashamed by anyone. Thank you again for such a wonderful experience.

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    StaffTransparency

    Reviewed June 22, 2018

    Everything was great. They were helpful and answered all questions that we had. They explained everything in a way we could understand. We are happy that the amount we will be paying each month is a lot lower than we expected. Thanks again for all of the help.

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    StaffTransparency

    Reviewed June 22, 2018

    Thank you for this opportunity to join NDR. My experience with Angel ** and Ronald ** was EXCELLENT! They were both very helpful and clear as to what my obligation is, as well as what NDR will help me accomplish. I can say my experience with both of them exceeded my expectation. I felt welcomed into 'the NDR family'. All my questions were answered. They did not hesitate to go over any questions I had. I can honestly say the relief of knowing my debts will be taken care of has given me a new lease on life. After years of worry, health and family issues, I can breathe again. THANK YOU AGAIN AND AGAIN.

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    Staff

    Reviewed June 22, 2018

    Mercy was very pleasant and was very patient. She answered every question I asked and didn't make me feel dumb or bring my self esteem down. Great people!! I would highly recommend contacting NDR to any one of my friends or family members.

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    Staff

    Reviewed June 22, 2018

    Ani and the other agent was great, compassionate and helpful. So far all has been easy. This is hard to stop paying my debts so that your company can Negotiate my loans, but I have been assured that this is the process and I'm believing that you will do this in my best interest so that I can pay these debts off sooner and without the high interest. The dip in my credit is a concern but I'm trusting that everything that you have assured me will happen and My credit score will go back up. I would definitely be willing to recommend your company if everything goes according to what I've been told.

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    Customer ServiceStaff

    Reviewed June 22, 2018

    I called NDR to understand the debt relief program, Mr. Alex ** from NDR provide me with detailed information and answered all my questions for about an hour in details. He is very professional in his field and I feel confident that your company will do the best for me.

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    StaffProcess

    Reviewed June 22, 2018

    Ms. ** was very patient and her professionalism was outstanding. I was happy to take the time to chat with her and understand the process. I also had the pleasure of taking with Kenny **. Mr. ** was also very professional and patient - willing to lesson and answered all questions in a professional manner. Thank you.

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    Staff

    Reviewed June 22, 2018

    Great experience. Very courteous. Very helpful. Everything went well. Would recommend to others. I had no problems that I can recall. Everybody was so nice and kind. I am glad I finally decided to reach out for help. Thanks.

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    Staff

    Reviewed June 22, 2018

    Both Shannel ** and Temeka ** were very kind and generous with their time and patience. I know that this is going to be difficult and nothing I have had to do before but I feel like I'm in great company and that I matter. You need to thank their training team and their families for such kind and patient young woman.

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    StaffProcessTransparency

    Reviewed June 22, 2018

    Representative was very knowledgeable and kind. She was very polite, patient and professional. I was very satisfied with the interaction. The representative explained the process clearly and efficiently, there was no need to ask many questions. By the time she completed explaining, I had a clear picture of the entire process.

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    StaffProcess

    Reviewed June 22, 2018

    The representatives that assisted me during my procedure with National Debt Relief were awesome! They were helpful and informative, they made sure I understood every process and gave me the confidence going forward that they had my best interest. I would recommend National Debt Relief to others needing this kind of help.

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    StaffProcessTransparency

    Reviewed June 22, 2018

    I had a pleasant experience. The agents were nice to talk to and clearly explained everything. They took me through the process and help develop a plan that suited me. They didn't pressure me to sign up for anything or do anything I wasn't comfortable with.

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    Reviewed June 22, 2018

    What a wonderful experience. Katie was very friendly, professional and courteous. She made me feel at ease and took a lot of the stress out of the call and process. What an amazing way to be welcomed. Gabriella took the welcome call and she was absolutely fabulous. She answered all clarifying questions (which there really weren't too many because Katie covered them all) in a very professional and very welcoming manner. This was a very unknown experience for me and I feel so much stress already leaving, knowing that a whole team of professionals is on my side. Thank you and what an AMAZING job!!

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    Staff

    Reviewed June 22, 2018

    Very courteous and helpful. They don't make you feel like you're not living up to standards because you have gotten too far in over your head. They understand where you're at. I would highly recommend them! Thanks for all you are doing and have done to help us get back above water!

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    Reviewed June 22, 2018

    Excellent customer service during enrollment. Agents were very thorough in explaining all aspects to ensure understanding of the process. I feel relieved that National Debt Relief is on my side during the enrollment process. By enrolling in this program I feel so much stress being lifted off my shoulders so I can focus on more important things in life.

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    Staff

    Reviewed June 22, 2018

    I have been so stressed about falling so far behind with my debtors, but when I contacted you, and spoke with Brandy **, she made me feel so relieved and comfortable that I could actually take a deep breath and sigh. As well did the young lady I spoke with during the Welcome Call, whose name I apologize I cannot recall. At this moment, I feel my prayers have been answered and am looking forward to living without this dark cloud above my head. Thank you NDR!

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    Customer ServiceProcessTransparency

    Reviewed June 22, 2018

    The call was satisfying. My concerns were fully addressed. They explained the program well. I am excited to be out of debt with the help of National Debt Relief. This will give me a new life that is debt free.

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    Reviewed June 22, 2018

    Audia was very helpful. Fully explained the process and all charges associated with service. She definitely made a difficult situation much easier to deal with. I also talked to another nice lady, whose name I unfortunately forgot, on the confirmation call who was also very polite and helpful. I would recommend your company in the future.

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    Staff

    Reviewed June 22, 2018

    Working with James ** was a wonderful experience. James was very helpful and answered all our questions. James was great to work with. We are looking forward to working with NDR and becoming debt free. I would recommend NDR to our friends and family.

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    Staff

    Reviewed June 22, 2018

    Thank you so much for consolidating my credit card bills. I can never thank you enough, but this is a start. Special Thank you to Arthur **, he went above and beyond to help me with paper works. I'm very grateful. Aloha.

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    Reviewed June 22, 2018

    My experience with Mr. ** and the representative for the welcome call was great. They both were very thorough. They both explained the process and procedure to me in a way that I could understand. Additionally, they both were very knowledgeable of the program which calmed my fears.

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    Reviewed June 22, 2018

    After sending for information I received an email for additional information. No long after that I received a call and was enrolled in their program. Great service from all I have spoken to. The welcome call was very informative and showed that my representative did his job.

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    Staff

    Reviewed June 22, 2018

    Rex patient, carrying and accurate. Absolutely wonderful. Paul was a wonderful welcome person, I was able to pull all right up and everything's right there. Thank you for the wonderful service, the kindness that Rex gave me and again the patience.

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    Reviewed June 22, 2018

    I was well satisfy with the help that debt relief gave me. And how specific they were and also being honest with the information. Thank you so much. I'm looking forward to get my debt all handle and be debt free.

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    StaffTransparency

    Reviewed June 22, 2018

    Everyone has been extremely helpful. Everyone has taken the time to explain all the steps that are needed to grow your future in debt relief. I thank you all for your help. I personally feel much better knowing that my future will be better once this debt consolidation has begun.

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    Reviewed June 22, 2018

    As long as everything is on the up and up. I've been told by my creditors that it's a scam. Now I'm being turned over to collection agencies. I realize my credit was going to take a huge hit but this has to be better than bankruptcy.

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    Reviewed June 22, 2018

    The customer service representative was helpful, informative, knowledgeable, understanding and kind. We really felt like this was a good opportunity to regain control of our finances and alleviate debt. All of our questions were thoroughly answered. The customer service representative asked a lot of questions that really helped us flush out our high debt ration and the reasons behind the increased debt.

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    Reviewed June 22, 2018

    I just enrolled in the National Debt Relief program with Gavin. He was very patient and helpful when reviewing, in detail, my credit report. The young lady that helped me thru the Welcome call was sweet and informative. So far so good!

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    Staff

    Reviewed June 22, 2018

    My experience with National Debt Relief was great. They answered all my questions that I had. Explained the what I would have to do during the process. They made me feel relief that I can be debt free. I would recommend this process to others.

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    Reviewed June 22, 2018

    Experience so for has been 10 out of 10. Great people. Great staff. Finally on the right path to relief. I would highly recommend National Debt Relief. They give you a clear path and timeline to be debt free. Yes!

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    Reviewed June 22, 2018

    I contacted NDR as I wanted to consolidate and reduce my credit card debt so I can pay the cards off in a timely way. I found the personnel who helped me to be polite and detail oriented. I received concise, clear, helpful information. Follow-up (response) was fast.

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    Reviewed June 22, 2018

    They are the nicest and friendliness people to deal with! They are so willing to help you get out of debt! They cared about me and my problems and wanted the best thing for me! They even helped me set up my email!

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    StaffProcess

    Reviewed June 22, 2018

    Everything went smooth & and easy. Real pro, knowledgeable, insight, understanding, well-informed, discerning and perceptive team. Just started with them so will see how it goes down the road. They assist me during the whole process and I already feel a sense of relief and no doubt that my final goal of becoming debt free will be reached. Thank you for all your help.

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    StaffProcess

    Reviewed June 22, 2018

    Dwane ** was very helpful and professional in explaining the program and answering my questions. I had almost given up on a solution for our debt, but am feeling much better about our situation since entering this program. Thank you.

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    Staff

    Reviewed June 22, 2018

    My experience so far has been very positive. I have taken the first steps to get out of debt. Everyone I have worked with has been very informative. Angel was the representative that I primarily worked with and was very understanding.

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    StaffProcess

    Reviewed June 22, 2018

    The people we spoke with were caring and supportive. Once this program kicks in our financial situation will improve immensely. The cycle of minimum payments and never getting ahead will stop. We will be able to budget and look forward to our lives. Thank you National Debt Relief for your assistance!

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    StaffProcessTransparency

    Reviewed June 22, 2018

    Clinton was great and easy to talk to. He thoroughly explained the program to me, what I should expect, and made me felt at ease with my situation. I was kind of nervous at first, but he described his similar situation, which made me feel better. I'm looking forward to getting out of debt with the help of your program.

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    ProcessTransparency

    Reviewed June 22, 2018

    Walked me through the entire process on my time, gave multiple options. Great experience, process was much quicker than anticipated. Looking forward to be debt free in around three years versus eighteen years, will save a ton. Best options out there.

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    Staff

    Reviewed June 22, 2018

    I found both Mr. Edward ** and the young lady who called to certify extremely helpful and professional. Mr. ** was extremely helpful and empathetic to my financial situation. He went out of his way to help me. I would recommend your company in a heartbeat.

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    Customer ServiceStaffTransparency

    Reviewed June 22, 2018

    I phoned NDR on 6/21/18 regarding an issue with our account. Maurice answered the phone call. He was very professional, polite, extremely knowledgeable, & he went the extra mile to help me! He was awesome! He was patient and took the time to research my questions thoroughly. He explained everything that had transpired and what I needed to do to help resolve my issue. He was respectful. Maurice is definitely an asset to NDR. He should be training other Customer Service Representatives! I wish every time I call in I could speak to Maurice.

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    Staff

    Reviewed June 22, 2018

    My experience was wonderful and very helpful with my debt situation. Mr. ** was professional and very nice in helping me out. I am very pleased with the assistance I received from National Debt Relief. I would strongly recommended anyone who need debt relief.

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    StaffProcess

    Reviewed June 22, 2018

    They were helpful and had all the answers that I needed to every question I asked. They were friendly and gave recommendations that would truly help me through the process. They were understanding and made sure that they understood why I was in the situation that I am in.

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    Customer ServiceStaffProcess

    Reviewed June 22, 2018

    The whole process was easy and quick. The agents were very helpful and I left the call feeling relieved. Thank you so much. The agents were very understanding and knew exactly how I felt. Outstanding. Thank you all for a wonderful job.

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    Customer ServiceStaff

    Reviewed June 22, 2018

    Great customer service. Gene ** was patience and through. National Debt staff was very knowledgeable about the product, and was very concern that customers are fully aware of the way the program works. National Debt is fully invested in their customers, they are committed to the success of all of their customers.

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    Customer ServiceStaffProcess

    Reviewed June 22, 2018

    This process is already before you call and reach out for help, and I put it off too long. So, far everyone has been very professional, non judgmental and keeping you focused on what is most important. I feel like I have been informed and part of the whole process. Thanks!

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    Staff

    Reviewed June 22, 2018

    Everyone is helpful and great. It was more than I expected. The agent went above and beyond to help us get approved. Looking forward to the success at the end of the program. I will give anyone this company as a go to.

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    Verified purchase
    StaffProcess

    Reviewed June 22, 2018

    Both team members that assisted me were great and answered all of my questions! They not only made the process quick and easy but also put me at ease! I am confident that National Debt Relief is the best service to use when you are faced with a financial hardship, I would definitely recommend this service and these team members to anybody in this unfortunate situation!

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    StaffProcess

    Reviewed June 22, 2018

    I have never felt so supported and informed about a program. I am beginning this journey feeling confident that there is finally a light at the end of my tunnel of debt. From beginning to end of my enrollment I have nothing but positive words for the team at NDR. Thank you!!!

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    Customer ServiceStaffProcess

    Reviewed June 22, 2018

    The process getting started was easy. The customer service people were very polite and understanding. It was a good experience, I would recommend to a friend, it was a relief getting this process done I’m glad I did it, a start to straighten thing out.

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    StaffProcess

    Reviewed June 22, 2018

    Great experience so far. Very professional and kind. Went above and beyond to help enroll me in the program. I would highly recommend this program to anyone that needed help with their financial situation. I was very hesitant at first, but Bruno went above and beyond to help ease my fears.

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    StaffProcess

    Reviewed June 22, 2018

    Steve ** Was amazing at helping me get my debt to a place that I was comfortable with and excited. He even went above and beyond to keep some things the way I liked and he didn’t have to. I know it I’ve only gotten started with this program but so far they are off to a great start!

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    Transparency

    Reviewed June 22, 2018

    I am pleased with the service I have received. I had multiple options made available to me and they were explained thoroughly. I never felt pressured in any way to use the services offered to me. I felt like NDR was very transparent in everything they were telling me.

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    Customer ServicePriceStaff

    Reviewed June 22, 2018

    I was in bad trouble and I needed help so I could get everything together. I’m almost 71 years old and I don’t wanna leave all the responsibility on my children. I don’t want people coming after me. I just wanna get the bait off the best way I can. NDR signed me up where I'd pay so much money and they would help pay my bills. It’s like I'd pay less interest and they would just help me out. I've only been in this problem once before and that was years and years ago.

    The debt counselors call me before creditors get paid off. They say that creditors want to settle with this amount and if it's okay with me. I say, “Yes, thank you.” They tell me what the amount I need and it’s in there every month. They just take it out of my account and it’s good. I don’t have to worry about it. Some of the people will call me and they’ll threaten to do something but I’m in the National Debt Relief program and I know it’s gonna get paid. They just have to be patient.

    They were also able to let me pick up a couple more that I had and put on there ‘cause no matter how much I work and how hard I tried, I just couldn’t pay them off. What sticks out the most is I give them whatever they can pay for me and they help me get the amounts together and this is the best way they can help. I’m impressed with them. They do good things for people.

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    Verified purchase
    PriceProcess

    Reviewed June 22, 2018

    I had some credit card debt and I was in financial hardship. Enrollment with National Debt Relief was very simple. I'm in the middle of the program already and so far I've been pleased. The payment is affordable and fair. Being with NDR has made things a little easier. It'll be better when it's all over and done with.

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    Staff

    Reviewed June 21, 2018

    My experience with Vanessa ** has been truly amazing. I was terrified to enroll but she made me feel comfortable. Vanessa took her time explaining the program in detail and didn’t treat me like a sales tactic. Vanessa is very knowledgeable and has been amazing to work with. Thank you.

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    StaffProcess

    Reviewed June 21, 2018

    Very good program, professional assistance, and signup. All parties I worked with were top notch pros, from Paul ** and the welcome operator I am very pleased. I have never tried a program like this and so far I feel it will be very beneficial, and I thank you.

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    Customer ServiceStaff

    Reviewed June 21, 2018

    The agent that helped me, Marc **, was so helpful and polite. He was very timely with every response. He answered my questions and changed things when I would change my mind. He was very patient and made me feel comfortable with the situation. When I spoke with an agent from the Welcome call, she was very nice and knowledgeable as well.

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    StaffProcess

    Reviewed June 21, 2018

    Everyone has been great, and the process has been very smooth transaction. Having this much debt has been such such a stress, we are now working on a debt free life and I am so excited. Marcus has been very good at explaining everything in detail.

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    Staff

    Reviewed June 21, 2018

    My debt was overwhelming so I needed to get it consolidated and handled. We had a link from National Debt Relief during the enrollment and though it was a little tedious, it was not difficult. Working with them has alleviated the stress of dealing with the creditors. I have a significant amount that I owe, so the payment I make saves money.

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    Customer Service

    Reviewed June 21, 2018

    They were very helpful in explaining things to me and making sure i understood what they were talking about. I would definitely make sure to tell my friends and family about how they helped me. I’m glad I made the call.

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    Staff

    Reviewed June 21, 2018

    I felt like they really heard me out, they were friendly and on top of their game. I would recommend them to anybody trying to get help on debt. I feel like I can breath now. I never felt judged our looked upon.

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    Customer ServiceStaff

    Reviewed June 21, 2018

    Glad I made the decision to let National Debt Relief help me get closer to becoming debt free... I don't know what else I would have done. Great customer service. Very friendly and patient with helping to answer any questions I had or if I was confused. Payment plan is straightforward and easy to manage.

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    StaffProcessTransparency

    Reviewed June 21, 2018

    Every little question and every point was extremely thorough. And made clear on how and why it is being done. Both team members I spoke to explained how the process worked in great detail and made sure I knew what was going on before I made a decision. Would recommend to others.

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    Customer ServiceStaffProcess

    Reviewed June 21, 2018

    Excellent. Very helpful and informative and accommodating. I had a great experience with both customer service reps. I would definitely recommend this service even if it is to obtain information. I am very happy with the way both helped me and guided me through the process.

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    Customer ServiceStaff

    Reviewed June 21, 2018

    I was very nervous to start this experience, and every person that I've spoken with has taken the time to make sure I understand every aspect, answered every question, and made me feel better about this scary decision. Patrick and Tameka really made me feel confident in my decision, and were so great to work with.

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    Staff

    Reviewed June 21, 2018

    The representatives were professional, polite, authentic and very knowledgeable in my opinion at this time. They answered my questions and were helpful in guiding me through signing the documents. They are an asset to your company and they represent you well.

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    Customer ServiceStaff

    Reviewed June 21, 2018

    The initial setup and welcome call were very informative. Both representatives were polite, professional and knowledgeable. I will definitely recommend this service to anyone I know. The plan offered will enable me to be debt free in a reasonable amount of time. Thank you!

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    Customer ServiceStaff

    Reviewed June 21, 2018

    My husband and I found ourselves navigating through some very challenging financial times. We were struggling and didn't know where to turn. I did my due diligence and discovered many options were available to help us negotiate down our debt. I spoke to several companies and was on the verge of committing to a company when I came upon the information that National Debt Relief has an A+ rating and is listed as the number 1 source to go to based upon consumer's feedback as well as industry reviews.

    Prior to what was supposed to be my commitment call elsewhere I thought I owed it to myself to call National and I am so glad I did. Steve, the Account Supervisor welcomed me and went on to answer every question I had in length. When I shared that I had spoken with others he was not put off, but the exact opposite. He wanted me to know what I was getting with National and he did so without ever saying a negative word about the other companies. He was bright, informed and extremely professional. We have now made a commitment to work with National and have seen no change in the level of availability of personnel or information should we need it. Although we still struggle, we can rest easier knowing we are not in this alone.

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    StaffTransparency

    Reviewed June 21, 2018

    Very informative and helpful. It’s nerve wracking to have to go this route, yet Antonio was very helpful and was very patient with me as I ask numerous questions. He explained everything and would recap when I had any questions.

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    Verified purchase

    Reviewed June 21, 2018

    Veronica was too long. Question to the way she was explaining. Not in manner to understand. For instance failed to mentioned that the 475 that included in the payment was 9 for this, 12 for that. What she was saying was that I owe 9 for this, 12 for that. In my mind is that 475 + 9 +12 = 496 or other.

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    National Debt Relief
    Response from National Debt Relief

    Hello Luis,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. This is definitely not a usual occurrence for our company. We will be reaching out shortly in order to better understand and hopefully resolve your concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    StaffTransparency

    Reviewed June 21, 2018

    Spoke with 2 different ladies at different times, was pleased with both, in the way they explained things I needed to know. Marissa was very punctual with her phone appts. with me. The only problem I had was with the second lady, Ashlyn. It took me awhile to understand some of her explanations.

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    Customer ServiceStaffProcessTransparency

    Reviewed June 21, 2018

    Shelley ** did an awesome job explaining the program to me as well as our options. She was friendly, courteous and knowledgeable. We received the emails timely and the directions were clear. We were able to sign everything in a timely manner and all of our questions were answered without feeling rushed through the process.

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    StaffProcessTransparency

    Reviewed June 21, 2018

    Atif ** was great, he explained everything very clear, he was very patient! I understood everything, and he guided me very well during all the process. I now feel relief, and ready to start this process and get out of debt as soon as possible.

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    StaffProcess

    Reviewed June 21, 2018

    Audia **, was a wonderful help! She answered each and every one of my questions and totally put me at ease through this process! Speaking with her the past two days and hearing all the great things this program will be able to do for me has made me excited and feel safe about this process to help me get debt free!

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    Customer ServiceStaff

    Reviewed June 21, 2018

    The consultant I spoke with on the phone was very thorough and very polite. She had told me what my options were and how much I was going to pay out every month and answered all my question. Thank you for your help.

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    Staff

    Reviewed June 21, 2018

    I am thrilled! I have been avoiding and dodging creditors because I couldn’t meet minimum payments. Shomari was wonderful and didn’t treat me like a loser because I was struggling. He was supportive and kind. Thanks NDR for making me feel worthy again.

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    Staff

    Reviewed June 21, 2018

    Everyone that I have dealt with has been very kind and helpful. I am so glad that I decided to come to your company to help me with my finances. It will be a relief to have a place to go to that will help me pay my bills off sooner.

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    Customer Service

    Reviewed June 21, 2018

    This went smoothly and efficiently. Was pleased with their knowledge and were able to answer questions for me. Feel relieved to work out a plan to be debt free by the time I retire. This should be something everyone should do to be free from DEBT!!!

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    Staff

    Reviewed June 21, 2018

    Everything has been good so far but I haven’t even made my first payment. Everyone I talked to seemed genuine and wanted to help. Looking forward to getting my debt paid off and under control. I appreciate all the help! Thank you!

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    Process

    Reviewed June 21, 2018

    Michael was very helpful on explaining the process and my current situation and the recommend course I should take. He broke down the payment and the process I should take and got me approved for a program that would help me get out in 3 years.

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    StaffTransparency

    Reviewed June 21, 2018

    I am very excited to start my recovery to a new debt life. Signup was simple. The explanation was just as easy. The people I dealt with with very well educated and know their stuff. Thank you for all your help!

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    StaffProcess

    Reviewed June 21, 2018

    So far this is been a very good experience. Devon and Frank have been very helpful in getting me started in this program. Everything that has been offered looks like it should complete my task of becoming debt-free. I would recommend to all my friends that are in the same boat to try this plan.

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    Customer ServiceStaffTransparency

    Reviewed June 21, 2018

    Just starting the program. So far, the communication with positive outcome are uplifting. Looking forward to the venture described to me while understanding the first 4-6 months will be the most challenging. Very nice staff and understand the challenges people face on a daily basis.

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    ProcessTransparency

    Reviewed June 21, 2018

    Chris listened and understood everything that I needed to explain to him in order to feel accepted as a person in need of help and guidance. I have not ever come across someone with his character before and am grateful for accepting the program outlined in detail and clarity! Thank you.

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    StaffTransparency

    Reviewed June 21, 2018

    I had many questions about debt consolidation and how it works. Everyone was patient, had clear explanations and were able to speak about what I could expect. I was satisfied with the level of knowledge everyone I talked with had.

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    Process

    Reviewed June 21, 2018

    I very happy to have chosen NDR for taking care of my debt since, they take you very serious and they want you to understand every process. They also want you to know what your signing and to understand it too. Thanks for helping me out with this heavy load of stress!!!

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    Process

    Reviewed June 21, 2018

    Great experience so far. They are really trying to help me get out of the financial situation that I am currently in. They broke everything down for me simple enough for me to really understand what I would be paying and how the process works.

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    Verified purchase
    Staff

    Reviewed June 21, 2018

    Everyone I spoke with was extremely helpful and answered all of my questions thoroughly. I feel like I am on my way to being debt-free at least that is eventually after conferring with this company. I did not, however receive the proof of attorney page that I was told I need to print out and fax back within five days.

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    StaffProcessTransparency

    Reviewed June 21, 2018

    This was a great experience. I appreciate Ben’s help. The process was easy and Ben assisted me with any questions. He explained the program thoroughly. I am looking forward to being debt free! I will definitely recommend this to my friends and family.

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    Customer ServiceStaffProcess

    Reviewed June 21, 2018

    I had a lot of questions and was a bit nervous about starting the program. Both Krystle and Andrew were super nice and answered all of my questions. They made me feel like getting out of debt is actually a possibility for me. They were honest and respectful during every phone call.

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    Staff

    Reviewed June 21, 2018

    Wonderful service. Representatives are friendly and genuine. It gives hope that I will be able to take my life back into control. It's nice to have help in removing debt that seems like it just will never stop. I'm excited to start moving forward with this and get things cleared up.

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    Customer ServiceStaffTransparency

    Reviewed June 21, 2018

    I was treated so nice by Maryam ** during my initial call, she was so helpful to answer all of my questions and was so thoughtful of my time and made it easy for my husband and I to enroll. My welcome rep Ed ** was equally as helpful, he explained each step and provided excellent customer service through out the welcome call.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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