National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed May 3, 2019
Was not aware had to wait 4 to 6 months. Was not aware might be taken to court for nonpayment 4 to 6 months. Not aware that I will still be receiving collections calls. My main concern I don't want to go jail or court.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.
Reviewed May 3, 2019
Very informative on everything I need to do to become debt free, painless and easy process. Something I wish I would have found out about years ago. Customer service is top notch, both representatives were so very helpful, and made sure I had no questions left before our call ended.
Samuel, thank you for sharing this with us today. Hearing of your experience confirms that we're still exceeding the standards we set for ourselves. It may have taken you some time to find us, but you're here now and you're on your way to a debt-free life. Welcome to the National Debt Relief family.
Reviewed May 3, 2019
I created a lot of credit card debt because my father passed away recently after an extended illness, which led to me having to make multiple trips to India back and forth over the period of a year and a half. I needed to handle the credit card debt before the interest went up, but I wasn't able to afford to pay off all of that, so I had to go to debt relief. I eventually did a search online and National Debt Relief came up and they seemed to be very well reviewed.
They handle all my credit card debts and make a monthly payment to a savings account. Then, they negotiate with the credit card vendors to set up payment plans to pay off the debt. The program is ongoing. They have enrolled the majority of my credit card vendors in the process of paying off the debt and around two or three accounts and the smaller accounts have been paid off, while the larger accounts are still in the process of being paid off.
So far, I've had to make a single monthly payment which takes care of all the outstanding debt. I can monitor the value of the accounts from the dashboard and the debt so that all the debt payments and accounts would be paid off. Also, I've had a couple of phone conversations with the National Debt Relief negotiators and they've mostly been very helpful. They've gone all the way to guide me through the process and give me the extra help. It all looks very positive at this point.
Reviewed May 2, 2019
So far I have just a nice experience with NDR. I’ve just signed up and I trust I will receive great service and all my accounts enrolled I know will be taken care of. I have received excellent customer service since my first contact. I trust and I know everything will be fixed.
Reviewed May 2, 2019
How can you find the words to thank these awesome people? By letting everyone else know how great they are. Anthony ** was just great to say the least. He explained every step to the detail and provided me with peace of mind. I got the sleep I needed finally. If you’re stuck and feel like you have no way out, try National Debt Relief.
Reviewed May 2, 2019
The 2 people who handled my case were both courteous, respectful informative and very professional, both of them made me feel like I was doing the right thing! I felt very confident that I was in good hands and that they had my best interest in mind. I was also able to call back and get more information rather quickly, very organized and thorough operation.
Reviewed May 2, 2019
Very helpful. I was never getting ahead. Now I feel that I can get ahead. I thought it would be hard to combine my debt. You guys made it so easy. Thank you so much. I wish I had done this a long time ago. Now maybe my stress will go down.
Reviewed May 2, 2019
They were very helpful and guided us through it so we knew what we were getting into. We've never done this before so they made us feel very comfortable. Reboot everything with us and we were all on the same page when it was over.
Reviewed May 2, 2019
Very good and very fast. They told me all, how can help me for solution all my account in the best way. He was very nice with me and I think he is very smart. Your company have a good employment. Thank you.
Reviewed May 2, 2019
Very friendly and clear instructions. I received a pre-qualified letter, and called in after two weeks. It was pretty easy and had very clear instructions as well as very good communication. Thank you very much for helping me with the enrollment process, and setting up the account.
Reviewed May 2, 2019
I was very happy with the excellent service I received from All ** and Marcus. Everything was explained to me in detail and they answered all my questions. Would recommend you to Anyone who needs help. After speaking to All and Marcus I know I made the right decisions. They were thoroughly.
Reviewed May 2, 2019
Friendly and great service! Each representative was courteous and very knowledgeable. Each was also willing to answer and help with questions that I had. Getting started was easy because they walked me through the process. Thank you for making this experience stress free.
Reviewed May 2, 2019
Debt is a very stressful situation; when talking and emailing National Debt Relief it seems like they just get it. Life is hectic and I was unable to answer my calls right away or respond to emails instantaneously, but that didn't stop Paul ** from being extremely courteous and professional helping me to move along in the process to help get rid of my debt. It's a great feeling to be able to think about a debt-free future; something I didn't think would be possible for at least a decade.
Reviewed May 2, 2019
I had a very pleasant experience with NDR. I am happy to have found them and feel that with their guidance and support, I will be debt free in a fraction of the time that it would have taken me otherwise. I strongly recommend this service!
Reviewed May 2, 2019
Agents were very patient, clear, and helpful. I would recommend this company to anyone that needed help with debt. I’m very overextended with my debt to income ratio. Both my initial rep as well as the welcome agent were not judgmental.
Reviewed May 2, 2019
Everyone was great helping me get set up with this program. I really appreciate the time everyone took to go over all of the details to be sure that I understood the entire process. Thank you so much. Misty **.
Reviewed May 2, 2019
Very informative, very friendly, ready to answer any questions I had. Always on time with following up with me whether it was through email or telephone. I would recommend anyone to National Debt Relief if there are in my situation with debt.
Reviewed May 2, 2019
So far my experience has been a good one. Everyone has been very helpful and kind. They have answered all of my questions with graciousness and got me set into a plan that will hopefully help me get my financial freedom back. Thank you!
Reviewed May 2, 2019
I just started the program and have no complaints. Very friendly staff. All my questions and concerns have been answered. I have read a lot of reviews some outcomes were great and some not so great. As of right now, I am happy with my choice.
Reviewed May 2, 2019
Efficient and informative. Definitely helpful and made me feel some relief. The representative was patient and repeated anything I asked and answered additional questions that I had for clarification. I am still a bit wary of whether or not I have made the right decision but am anxious to get started to see where this goes.
Reviewed May 2, 2019
Made it very easy and not stressful. All of the staff was very understanding and helpful, they took their time and really went over the entire process and how long it was going to take to resolve past debt. I am very thankful for finding them and saw all the great reviews and rating with the BBB and that's what helped me make my decision.
Reviewed May 2, 2019
The quick and professional way I was handled by National Debt Relief was great! I was impressed by the honesty and transparency of the agents I spoke with. I would definitely recommend this company to people who are in need of debt consolidation!
Reviewed May 2, 2019
Enrollment was easy so it hard to take that my credit will suffer during the settlement. I have to put additional funds into the account to pay off my debtors faster during the settlement downsized. So my bills will not get paid until they reach a settlement.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly.
Reviewed May 2, 2019
Great experience. They all made it easy and understandable. Will recommend to all my friends, every question I had was answered to my satisfaction and easy to understand. At the beginning, I was hesitant to enroll but after careful explaining and understanding I enrolled.
Reviewed May 2, 2019
The representatives at National Debt Relief have been awesome on explanations of program, pleasant, informative, knowledgeable and understanding. I highly recommend all when you're in need of a financial meltdown. It doesn't matter if it is credit cards, overdue bills, loans, lowering your payments, settlements on outstanding on accounts owing.
Reviewed May 2, 2019
This seems like it is going to be a great program, I have only dealt with very professional and courteous representatives. I already feel a huge weight lifted off my shoulders. I would recommend this program to anyone looking to take back their finances.
Reviewed May 2, 2019
Everyone was very informative! Alex ** made me feel at ease and reassured my debt situation would finally be resolved. I'm grateful for the professionalism! Thank you to National Debt Relief for helping me towards being debt free! Victor was pleasant to speak with during my "Welcome Call".
Reviewed May 2, 2019
The whole process was so easy, and Ben was so helpful. He explained every step of the way so that I could understand every step be for we move on to the next step. I think this is going to help me so much. I just got started, will update later on how it all comes out.
Reviewed May 2, 2019
Everyone has been very helpful, nice and explained everything very clearly over the phone to me. Thank you so much for your patience and understanding!! I can’t wait until I can say, I am free of debt!! Thank you again!
Reviewed May 2, 2019
The lady that did my final call was horribly hard to understand. She spoke way too fast and mumbled a lot. Safire, on the other hand, was awesome to work with, extremely easy to talk to and very helpful. I enjoyed speaking with her.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.
Reviewed May 2, 2019
Very easy and stress-free process to navigate through. The agents are very knowledgeable, helpful & understanding of your needs and troubles. Would recommend anyone needing help to give them a shot. Looking forward to being debt free very soon, thanks to National Debt Relief.
Reviewed May 2, 2019
Both of the specialists I spoke with were very knowledgeable and helpful in this very difficult time for me. This is a hard pill to swallow to find myself at this point and it has taken a toll on me emotionally and mentally. I appreciate the time they took with me to explain it and while it doesn’t make me feel better at the moment, I expect I’ll find relief when I come to the end of this journey and look back and know that I am finally free of the debt I’ve been carrying for so long. I’ll have them to thank for helping me to get to that point sooner than I would have without their assistance.
Reviewed May 2, 2019
Kindness, friendliness, professionalism and absolutely no judgment is what we were met with when we made the desperate call to NDR. Within minutes of the initial call, we were able to exhale for the first time in a very long time. Thank you to Christal ** and Laura ** for making this such a phenomenal experience!
Stacie, thank you for sharing your experience with us! We'll be sure to let the agents know you mentioned them by name! We look forward to working with you.
Reviewed May 2, 2019
Both people I talked with were very friendly and explained everything clearly... I knew credit would take a temporary hit but it will improve. Is such a relief to know I can get things straightened out in just a few years... now can sleep better at night.
Reviewed May 2, 2019
Everyone had been very helpful, pleasant and patient with me, as at times I have difficulty hearing and understanding on phone interviews. The team has been very professional addressing my needs for debt relief and I appreciate all they are doing to help me become debt free.
Reviewed May 2, 2019
Very helpful. Answered all my questions. Very fast process and great communication towards washing away all my wife and I debt. Just started this journey to a debt free life. I would tell my friends and family. Hope everything works out as planned and I should be debt free sooner than I know it .
Reviewed May 2, 2019
Your team is very informative, knowledgeable, explained the program and answered all questions. They were very patient and timely. The target is to pay my credit cards dept in a fixed period of time and with a reasonable amount. The team had proposed the solution which met my objectives to solve my debts. Thank you for that professional initial service.
Reviewed May 2, 2019
The customer service was excellent on all levels. The staff was knowledgable in all aspects, was able to answer all my questions and was very clear and detailed on services being provided, what would happen through the process, they were very quick at getting my issues resolved.
Reviewed May 2, 2019
Both ladies who served me today were courteous, prompt when calling back when they say they would, very knowledgeable of the agreements and made me feel like a family member or something. It’s amazing to see this level of service remaining in the world. If these two ladies were everywhere the world would be a better place. Tangela ** was one lady and I cannot recall the other lady's name who was thorough in her checking and completing the welcome package. She was with success team however.
Reviewed May 2, 2019
Both reps I worked with via email and the welcome call I had were excellent, very clear, very concise, polite and friendly. They also were very transparent with all documentation requirements rules etc, and made sure to explain everything as well as to follow up in asking me if I had any questions in case I was unclear or concerned.
Reviewed May 2, 2019
Very nice, helpful people... Willing to help in any way. If I have any questions or if they’re anything I don’t understand, I know they’re a phone call away. I can call at my convenience... Thank you so much, Sheila and Marshall **.
Reviewed May 2, 2019
I only just started my debt relief journey and I'm already really excited. The people at NDR have been friendly, helpful, and have gone over every possible event that could happen along the way. I would recommend them to anyone that I know who is interested in getting a handle on their debt. Great company.
Reviewed May 2, 2019
I feel that everyone I dealt with in your company was very respectful and polite. I also liked how they were will to answer any and all of my questions even if I asked them more than once. They gave me a great feeling of confidence in signing up with the program and achieving a better financial lifestyle. Thank you for all your help and I can't wait to see the results.
Chad, our agents are some of the best in the business and we will always try to give you the best customer service experience we can. Thank you for sharing this with us and please let us know if there's anything we can do to make your experience better.
Reviewed May 2, 2019
Was very helpful and both representatives were friendly and informative. I enjoyed that they were patient with helping me solve my debt issues and being able to work towards me being debt free in the future. I will make sure to refer to a friend about requesting help from the program if they find that they need it themselves.
Reviewed May 2, 2019
Everyone that I talked to was very helpful and I recommend a few people since proceeding with this decision. I highly recommend Taj **. He helped me out so much I also told my mother about him and she signed up today as well!
Reviewed May 2, 2019
Really great staff and made the process easier. It was tough, humiliating, but they are there to help and very thorough. I truly appreciate the time and efforts to make things easier on me. I would highly recommend to anyone needing assistance.
Our agents are here to help you in any way we can every step of the way. The hardest part of the process can be taking the first steps. Things should get a bit easier as you get used to the program and get into a groove. Don't hesitate to contact us if you have any questions or concerns.
Reviewed May 2, 2019
I'm trying to get my credit back right and start a new year in the right way. I contacted National Debt Relief and the enrollment process was cool. They asked me a lot of questions over the phone but other than that, everything was good. They're the ones taking care of everything for me and they're doing a good job. They call me to let me know that they have been taking care of things. Then, when I make a deal with somebody to try to get my credit back right, they let me know. Also, when I have a question or concern, it's not hard to get through to them. They could've let me on a cheaper payment plan, but I don't have a problem with it. Since I started using National Debt Relief's services, my credit has been getting better. I have been recommending them to people.
Reviewed May 2, 2019
I'm doing debt consolidation through National Debt Relief and it isn't as tedious as I first thought it would be. NDR's service is more affordable than other companies and the cost is great considering the quality of service that I get. The application was easy and they were transparent about my payment plan. I'm also comfortable working with my rep.
Reviewed May 1, 2019
Team was very knowledgeable and straightforward in helping me set up my account. The presentation was clear, concise, and to the point. I am looking forward to getting out of debt as soon as possible. With the proper coaching and help I can reach my goals as quickly as possible.
Reviewed May 1, 2019
I was very satisfied with the professionalism of NDR. Everyone that I had come in contact with were very personable and the process was made very clear and understandable. I would recommend this organization to others that are in hardship situtations.
Reviewed May 1, 2019
Great service, very informative! Team members were great at answering questions in a timely manner. They helped me by emailing and answering questions since it was difficult to talk on the phone in the beginning. I would recommend to a friend. National Debt Relief will be helping me to improve my financial stability and decrease stress levels with monthly bills.
Reviewed May 1, 2019
I was so happy to work with you guys. I really appreciate your time and help in solving my debt issues. I will surely recommend you guys to family and friends in need of your services. I hope to speak to you guys after everything. Thanks and stay blessed.
Reviewed May 1, 2019
The people that help us set up our account did a excellent job at helping us set up our account. I couldn't find our account number so if I will call tomorrow and find it. Is there a app that I can put on my phone?
Reviewed May 1, 2019
My enrollment agent, Chris **, was very sincere and efficient. I have been bogged down with financial stress since my divorce and he seemed like the first person to really care and understand. The welcome team was very helpful in the process as well. I enjoy the online portal - it provides full transparency. Thank you so much for all of your help. This is going to help me get my life back on track. I will recommend you to all my family and friends.
Reviewed May 1, 2019
Curtis provided me with excellent customer service. He made me feel secure giving him my personal information and explaining the program in detail. The young lady who called me the next day to discuss orientation was excellent as well. She was thorough and answered all my questions.
Reviewed May 1, 2019
Updated on 10/13/2020: I wanted to consolidate everything and get it paid off sooner than I would have been able to otherwise. I liked the feedback and research about National Debt Relief. Everything has been super easy up until now. Overall, the customer support has been really good. Geri made me feel at ease about it. Also they were able to resolve a bunch of accounts right away. However, I wish I have known from the beginning that they wouldn't start to settle other accounts until you have enough money banked.
They settled several large accounts in the beginning, but then they haven't been able to settle anything else since then because even though I'm paying my $700, $800 a month, there's not enough saved yet to settle other accounts. I only have two collectors left and NDR just said they can't help me because there's not enough leftover in my account at the moment. If a person like myself has proven over time, for a year or two now, that I make my payments on time, they should be able to go ahead and negotiate more debt even if there isn't some banked in there yet because I've proven the ability to pay. That would be nice.
In addition, it has been almost a year now and I'm still getting phone calls. The worst is Target who said they refused to speak to NDR. They can only speak to me. And then, I got them both on the phone and they can't talk to each other. I'm like, “Target, I don't know what to tell you. National Debt Relief has my money. You want my money, go to National Debt Relief. But I'm not paying you. Let them pay you. They have my money. That's all.”
Except for Target, I get way less harassing phone calls, and my anxiety has gone down, because I don't get 10 different bills a month. I only get one. And I know what I have to pay. I can budget for it. And then, I cut up all my credit cards so I don't have to worry about charging anything else. The program helped me consolidate, resolve and get off my plate the debt that I acquired before my marriage and kids, and it now helped me so I can pay for my son's college because things are consolidated. So, now, I can pay both.
Original review: My rep was great and patient and kind so I referred her to my husband so he will be calling soon! Looking forward to relief and getting back on track with my finances. I know with your help I can do it!
Reviewed May 1, 2019
This process has been very smooth, all of the reps have been so helpful and nice, very considerate of my situation. If I had any idea how smooth this process would have been I would have started sooner. I would recommend to anyone.
Reviewed May 1, 2019
This company helped me find peace of mind and is helping me become debt free. The enrollment process is long, but thorough and they guide you through each step. Friendly and understanding personnel. This is a new opportunity to start over, and NDR make a tough situation easier. So many positives and they are really there with their help-line, customer service and you have a portal to track your progress. I would recommend you check them out.
Reviewed May 1, 2019
Thank you so much for helping me out, I feel like maybe this is the way out of all my debt, I’m little sad that it’s going to hit my credit score badly but that’s just part of life. I was going to try to buy a house this year or next year but it’s going to put me a little bit behind in my goals of life but I feel like I have made a good decision and I feel like you guys have helped me make this good decision and I hope to succeed. So thank you so much for having wonderful employees who can help you out and guide you through.
Reviewed May 1, 2019
Everyone was friendly and didn't seem to judge me because I fell on bad times. They went step by step and made sure I understood all my options. I would recommend this program to everyone that falls on hard times and needs help.
Reviewed May 1, 2019
Very helpful, professional and good customer service. Detailed information on how the service will be done. Helped me through the application forms. Was extremely patience with my inability to be computer efficient. Never felt rushed throughout the process and made every effort to make sure I understood each step as well as what the next steps would be.
Reviewed May 1, 2019
It was a great and professional conversation and very informative. The representative took her Time to explain step by step all that I needed to know about the debt relief program. She walked me through everything I needed to know.
Reviewed May 1, 2019
Very pleased with the communication and knowledge of Staff. The process was quite easy and All questions were answered quickly and clearly. I must say, thus far I am very happy with my choice. I look forward to the successful completion of the program. Thank you.
Reviewed May 1, 2019
Everyone was very helpful at answering my questions and they are optimistic about helping me solve my debt issues. I think NDR is a good company that is willing to help out people in need. I am glad to get this figured out.
Reviewed May 1, 2019
The process of helping us with our debt was as easy as 1-2-3. Thanks for being so nice and explaining everything to us. Very easy to understand and made us feel like we counted. Nick is the best. James. Again thanks for all the help.
Reviewed May 1, 2019
Very helpful and informative, willing to help any way they can. Lots of emails with questions and they answered every one with no issues. All info is gone over at least twice to make sure it is understood. Very helpful. Couldn't ask for a better experience. No problems.
Reviewed May 1, 2019
Aaron was very helpful and informative. He was able to answer all my questions and concerns and provide me with the best possible program for me and my situation. I look forward to working with you and being debt free.
Reviewed May 1, 2019
I saw your information this morning on TV and have a couple of debts that are stressing me out. After speaking with Ramzy, I felt like finally, I will get some relief! This program is quite simple yet there's a lot that goes into it... behind the scenes. Not only was everything communicated clearly with me, I felt a weight lifted off my shoulders because I am able to pay off my debt without any harassment from CA. I followed thru on the emails, signed up and then called for my Welcome Call and spoke with Lupe who was extremely friendly, thorough and made me feel like the decision I made was perfect for me! Thank you all so much for giving me a chance to better my situation!
Reviewed May 1, 2019
Gloria was very professional, patient and explanatory. My overall experience with her during the phone call was superb!! She is great and Made me feel very welcome and assured me the help I am seeking through NDR will be at its best!!
Reviewed May 1, 2019
Very friendly and knowledgeable. Both Pam and Nancy helped me to be more comfortable with the process. They were very helpful going thru online application and explained all the process very well. All questions and concerns were answered & explained.
Reviewed May 1, 2019
Everyone was very polite and helpful. The process was not too difficult considering the difficult subject matter being discussed. I appreciated the help and guidance. I also appreciate the savings I will be experiencing during this process. Also, the time to repay is not too long.
Reviewed May 1, 2019
Everyone was very helpful and considerate to my needs and was willing to answer every question and even go over everything multiple times to make sure that I understood everything. I will recommend National Debt Relief to my family and friends.
Reviewed May 1, 2019
Christal was great. Very prompt and helpful with explaining everything! She answered all my questions without hesitating. I got off the call feeling at ease and excited about the program. I will definitely recommend her in the future! I can’t wait to get everything started.
Reviewed May 1, 2019
Were easy to work with. Very friendly staff. Would recommend this company to anyone that needs help with payday loans. They treat you like a person not like you are less than. They seem to really care about you. Thank you.
Reviewed May 1, 2019
Everyone has been honest and friendly and upfront about what to expect. I'm so glad I called. They made the application process convenient and quickly answered all my questions. I believe this company truly wants to help people and I look forward to being out of debt with their help.
Reviewed May 1, 2019
They were very professional and thorough with explaining the debt relief process with me. They are making me feel more at ease about getting out of debt and trying to get myself back in order financially. Great company and very helpful.
Reviewed May 1, 2019
We were treated with friendly responses each time in our communications with National Debt Relief. The information presented was informative and knowledgeable. Their patience In explaining information made us feel less anxious when we ask them questions. We would recommend them to a friend.
Reviewed May 1, 2019
My first contact with them I spoke with Mr **. He done an excellent job explaining the process with me, very helpful and patient with al of my questions. The next call I received was from compliance which once again was very professional and informative.
Reviewed May 1, 2019
I was putting this off for a long time and realized I had to do it. I was expecting to have to make copies and do all the dreaded work. All it took was an email and in less than two days, I am enrolled and had the best night's sleep in months! They were very supportive and understanding. Thank you!!
Reviewed May 1, 2019
Max was very helpful in guiding through this process to get out of debt. I have hope now that it is possible to get out of debt. I have never had to do this before and it was really hard for me to do. I couldn't see a way to become debt free. But now I have hope.
Reviewed May 1, 2019
Very informative, Helpful, Made sure I understood, Reviewed policies, assured me that customer services was approachable, walked me through steps, listened to my concerns, reassured me of processes, went through agreement until I had an understanding. Answered all questions to my satisfaction.
Reviewed May 1, 2019
Customer service agents were awesome, understanding, and excellent. I was heavily in debt and hardly could manage my debt, and NDR has saved me from shame and stress of worrying daily about my debt. Yet to unlock more benefits from this program, the journey begins!!!
We look forward to working with you! Please reach out if there's anything you need.
Reviewed May 1, 2019
The contract was explained in detail and any questions I had were readily answered as well. The processing of my application was done in a simple and painless way. The confirmation of acceptance of my application came the same day. I can't thank you enough for giving me a new financial lease on life! Terrific!
Reviewed May 1, 2019
Krista was very professional, lots of patient, very knowledgeable. We're so excited to have her guidance and help and also the welcoming call was fantastic. Thank you so much for your help and guidance. He was very beautiful, the way she explained how we were going to benefit by this process.
Reviewed May 1, 2019
Spoke with Mario ** which was very friendly and very helpful when explaining everything and helped me go over all the details with my account. Very prompt in returning my messages. If he didn't have an answer he went to find it through someone else.
Reviewed May 1, 2019
So far the professionalism and customer care has been amazing. This service has helped my wife and I hope to help me as well. It’s nice to know there is a program out there that truly wants to help people who have been through hard times.
Reviewed May 1, 2019
I’m going to have to say that everyone I talked with was very friendly, helpful, knowledgeable. Jose was great, as well as everyone else. I felt that I was talking to people that really wanted to help. I felt very comfortable, like talking to a friend.
Reviewed May 1, 2019
I went through a really bad divorce, took on a whole lot of debt as part of the divorce agreement, and it buried me. I did a lot of research and I talked to a couple of different companies. It seemed like National Debt Relief was the one that was most commonly used. I went with debt consolidation and I’ve been happy with the results thus far. Also, if I have any questions, I have somebody I can reach out to through email or their cellphone number and I can contact them directly or I can work through the regular customer service. I have had several instances where I’ve had questions, clarifications, or concerns and I’ve reached out and got immediate responses.
They are negotiating on behalf of me with my creditors and in conjunction with me. It’s a four-year program and I appear to be on track to complete it in four years, potentially less based on where I currently stand. I had three accounts I had been meaning to settle. I was able to settle and have one completely paid off and completed within the first 11 months of the program. Then, between month 10 and 12, they were able to negotiate and come to a settlement agreement with the largest creditor of the three. I have one more who haven't started negotiations yet. They're a little bit more aggressive with their stance on whether or not they’ll speak with them at this point.
Working with NDR has worked out for me. The monthly payments worked out to be less than what I had been paying for my structured payments with the individual creditors. I really don't have excess cash on hand, but I’m able to make them. It has put me in a position where I don't need to pay anything late and I am not really building up savings or anything of that nature. It wasn’t set up in a fashion where it pretty much cut my monthly payments down to like a fraction of what they were and it made it more manageable, based on my income and expenses. I would recommend NDR to somebody in my situation.
Reviewed May 1, 2019
National Debt Relief provides me with a very good service. They consolidate my debt and they try to look for the best way to resolve those. One can go crazy having so many payments come out at the same time and not knowing which to pay first, but then you have to pay everything anyway. It's good with the program because I make only one payment and NDR deals with the credit cards and banks. They try to negotiate with them, get some discount, and then they find out the amount that I have to pay. I started a few months ago on a three-year program and have spoken with a few guys. Every time I call for information or to see how my accounts are going, I get very good answers from them. I would recommend them right away to anyone who needs the service.
Reviewed April 30, 2019
Smooth and easy process, the information was very well detailed. I have been in debt for a while and now just to have the peace of mind that someone is helping me is outstanding. Keep up the good work. I am a happy customer.
Reviewed April 30, 2019
Taj was great with helping me set up the account. Also the representative I spoke with for the welcome call was terrific. All the staff was very helpful and informative and made me feel comfortable in my decision to join NDR.
Reviewed April 30, 2019
Maurice ** was so kind and understanding. He literally spent a whole hour on the phone with me walking me through the whole process of making a new password, it was supposed to be “easy”, but I was overwhelmed and frustrated!!! He never lost his cool or said anything negative!!! He is an outstanding person, let alone employee. Thank you so much, Maurice, you made my day!!!
Sheri, thank you for sharing this with us today. We'll make sure to recognize Maurice's efforts!
Reviewed April 30, 2019
The whole process was faster than I had thought it would be. Everything was explained in detail. All corresponding emails were easy to get through. All & all, the process was painless & thorough! All representatives were polite & to the point, making this process a little less stressful.
Reviewed April 30, 2019
Thank you for making this process nice and easy. I felt like this is the best solution for me and the two people that helped me made me feel comfortable and my choice an easy one. Now I can move forward and get out of debt.
Reviewed April 30, 2019
The process was quick and the explanation was very simple to understand, 10 out of 10, would recommend anyone. I was scared at first but the customer service was very friendly and was willing to help me resolve my case.
Reviewed April 30, 2019
Both Dwight ** and the welcoming department were very professional, easy to understand and complete in the explanations of the program. Mr. ** was very acceptable to answering my questions and made my experience less stressful. Thank you, Geraldine **.
Reviewed April 30, 2019
This was a very simple process. Lia and Stephan were both very kind, understanding and professional. I felt they were both very knowledgeable about the program. They both made me feel comfortable. They made the process simple and very easy easy to understand.
Reviewed April 30, 2019
Between both representatives that have aided me in beginning this process, I am extremely pleased and look forward to working with National Debt Relief for the coming years. Again, I am very happy with the excellent customer service that I received.
Reviewed April 30, 2019
I was well informed, and the welcome in process was excellent. Professional, with warmth and clarity by all whom I spoke with to sign up. Yet to be revealed how successful this journey will be to reduce debt and go forward with more freedom, and I am very optimistic given how well I have been served thus far.
Reviewed April 30, 2019
Exhausting but very helpful, went over every detail and made sure that I understood everything explained to me, lot of phone calls and paperwork. Very detailed. I appreciate their patience. Thank you for your patience during my irritation.
Reviewed April 30, 2019
The two individuals who assisted me were very helpful and thorough when explaining all the terms. They are saving me a great deal of money as well. I can’t wait to be debt free finally! I would highly recommend this company to anybody with a similar situation.
Reviewed April 30, 2019
It was a great experience. Thank you for all the help. Everyone was friendly and helpful. We hope to pay off our debt in no time and with your help, I think we can do it. We have been trying to resolve this for a very long time.
Reviewed April 30, 2019
Customer Service Manager was very detailed in the process in what to expect now, during and tax preparation. He answered all questions and informed me of things I'd overlooked! Success Team was very well informed also. Couldn't have asked for a better experience!
Reviewed April 30, 2019
Very experienced and kind customer service. Answered all my questions fully and without hesitation. The representative was attentive and understood all of my questions. I have no complaints with the level of expertise and understanding from your representatives. Awesome job!
Reviewed April 30, 2019
Richie had a very calm voice and talked to me so that I did not feel so humiliated about calling NDR. He went through the program and answered my repeated questions and was very helpful in showing me how the program worked.
Reviewed April 30, 2019
Very Professional Stephen **. EXPLAINED everything in a good manner. I could understand what he was talking about. My past experience as a V.P Branch Manager at a Bank helped. Even after being retired for 16 years. The lady I spoke to this morning at Welcome was very detailed and professional also. Both highly recommended.
Reviewed April 30, 2019
Wonderful customer service. They made the whole process so easy. They answered all my questions and really took the time to make sure I understood everything. They really seemed to care and really made me feel like their main concern was to help me reach becoming debt free.
Reviewed April 30, 2019
My experience so far has been outstanding and a lot of information. Not excited that about doing this but very Happy that I will not be filing bankruptcy!!! Gilbert ** and Welcome servicewoman were very professional and courteous throughout entire time. Thank you, Charles **
Reviewed April 30, 2019
Very cooperative and got into deep detail. Always willing to answer and help me out in whatever questions or confusion I had. I got very good feedback and now I understand and comprehend what I need to do to get out of debt.
Reviewed April 30, 2019
I found the representatives very kind, helpful and informative. The application process was a bit long but easy. I cannot speak to anything else because I am new to the program but hopeful it works well and is not too painful to go through.
Reviewed April 30, 2019
I had a great experience. They were very helpful. They explained everything in detail. They set my mind at ease. I feel more hopeful and confident about my future. I feel that my plans for the future is doable and that I now have a plan to get out of debt.
Reviewed April 30, 2019
From the initial call to the welcome call, both representatives were not only friendly but were also very clear in explaining the process. Every time I had questions they were happy to answer them very clearly. Also, even though this process can be a bit intimidating because they know all of your bad choices I never felt judged and instead felt supported. I am looking forward to completing this program successfully.
Reviewed April 30, 2019
The people that I work with an Adam ** and Ginny was very informative, cooperative and kind and courteous. The only complaint I have is that this takes forever to do and signing the papers by email is extremely difficult especially if you're talking on the same phone. It took me about six or seven different times to finally get it to go through. I was extremely upset with that but the people were great.
Reviewed April 30, 2019
Both Tyler and the lady I spoke with today for my welcome call were very helpful, patient and informative. I asked a lot of questions and got clear answers for every single one of them. Looking forward to working with National Debt Relief to help me get out of debt.
Reviewed April 30, 2019
The two representatives that I spoke to during my welcome to National Debt Relief were very helpful and understanding of my situation. Every question that I had was answered knowledgeably and efficiently. I would recommend calling them to anyone having this situation with debt and letting them help.
Reviewed April 30, 2019
My experience was a very good one. I felt completely explained on all fronts. The two people I talked to were extremely pleasant and informative. I do appreciate the help getting back on track. So I say. Thank you for helping me. I will not forget it.
Reviewed April 30, 2019
I thought the two people I talked to were very knowledgeable and friendly. They made the process very easy and not stressful. I thought they were very professional and helpful. I was very satisfied with them. They made sure I understood every part of the process.
Reviewed April 30, 2019
I was nervous about using any kind of debt consolidation company, but knew I really needed help! I was encouraged by a friend to try NDR and have found each step so far very easy and the people I have interacted with have been very helpful and treated me a like a person. I am already feeling better about my financial situation, without having made any settlements yet, just because I know I am not alone and there IS a solution!
Reviewed April 30, 2019
I would like to say how professional, patient, knowledgeable, and courteous both Brazil ** and Ronald ** were. This was not my first call in looking for the right debt relief program and I was made a believer about 5-10 minutes into the call with Brazil. I am looking forward to working with NDR and excited about by debt free future!
Reviewed April 30, 2019
Dealing with Matthew ** was a pleasure. He was knowledgeable, informative and very understanding of our situation. I would highly recommend the staff at this very early start of our program. We look forward to resolving our debt with the assistance of National Debt Relief program. The online assistance and customer service was very easy to understand and follow.
Reviewed April 30, 2019
Both Kirk and Gabery were very friendly and helpful in the process. Both were understanding and walked through the process to make it understandable. If the program works as stated I will recommend it to others to help with getting them out of debt quicker.
Reviewed April 30, 2019
Very, very pleased with our experience with NDR. Couldn't ask for a better representative than Drew **. She was totally very good at explaining the details of the program and working on a program which will be just right for us. We dealt with her thru several phone calls and emails and she was always happy to assist us and answer our questions. We are pleased with the scheduled payment amount and even though the bad credit will be on us for a spell, we know this is the best opportunity for us to get our debts in line again. Thank you for all your help.
Cecelia, thank you for sharing your experience with us today. We'll make sure to recognize the agent who helped you with enrollment. Don't hesitate to reach out if you need anything.
Reviewed April 30, 2019
So far everyone that I’ve spoken to at National Debt Relief program has been extremely helpful. I am excited to get this started out to be debt-free finally after four years. These people have really help me to relax and make me feel more comfortable about my situation and I did not judge me or make me feel inferior to the other human beings in this world. I am sorry truly sorry that I have to go through this but I appreciate all the people at this programs help. Thank you thank.
Reviewed April 30, 2019
Wow, I can't explain how helpful it was to talk to you guys and understand what was going on with my credit. You guys are not only debt helpers, you guys are also life coaches. Thank you so much for all your help and making me comfortable enough to step away from bad debt. A++++++
Reviewed April 30, 2019
Easy application process. The customer service rep was very helpful. So happy to get started with the program and on my way to being debt free. I would recommend this program to anyone looking to get out of debt. Sorry I didn’t do it sooner.
Reviewed April 30, 2019
So far the experience has been good and they have been very helpful with all the questions and concerns I have had. Hope to get to feel relief soon. Looking forward to becoming debt free with the help from a great support team.
Reviewed April 30, 2019
She explained everything that was going to happen through the program very well. Was very nice and helpful. She went over what I needed to do to make sure that I am successful. She answered every question that I had.
Reviewed April 30, 2019
I felt the process was relatively easy but thorough as it should be. I had every confidence in everyone I talked to. I Look forward to working with NDR to settle our debt. Both of the people I talked to were very reassuring. I would recommend anyone to contact NDR if they find themselves in hardship.
Reviewed April 30, 2019
Me and My wife needed help consolidating our debt, and we were not getting anywhere. Banks were no help, could not get a loan, too much debt not enough income. So I called National Debt Relief, and they offered to help. Eddie and Stephen were amazing on helping with our new journey of becoming debt free.
Reviewed April 30, 2019
Very kind and understanding and felt like I was in good hands. Took care of all my needs and walked my wife and myself though all steps of the process. I can actually see the light at the end of the tunnel now.
Reviewed April 30, 2019
I was having concerns with my personal credit cards and I did some research. I saw that National Debt Relief was the top company that helps with big amounts of debt so, I decided to use their services. At first, I wasn’t willing to use NDR's accounts where they hold the money because they have a $10 fee that they charge monthly. I wanted to use my own account. I believe that there shouldn’t be any fees for those kinds of accounts. It just makes no sense. A fee shouldn't be charged to people who are already going through financial problems. You’re trying to get these people paid and to get the headache out of the way.
The representative I spoke to wasn't friendly and wasn't willing to help at first. I then asked for a manager and felt better about the interaction. The guy did not want to move forward and help me out because of that but I changed my mind and said that would use their account even they charge that $10 monthly fee. They were very straightforward, walked me through and made me understand the process. They worked towards consolidating the three accounts that I have, as well as working with the creditors to get them paid. Then, if there were any changes, they tried to communicate with me as much as they could and they were very flexible. Since things are changing with my mortgage due to me losing my job, I’m paying a little bit more now. I have to give National Debt Relief a call to see if they could change my payment plan and look at my monthly payment.
Working with National Debt Relief has given me a bit of peace of mind. Not having to deal with the creditors personally definitely helps out and that has helped me sleep at night. Also, they give you the opportunity to have an attorney work on your behalf in the event of any litigation that comes up with regards to your debt. Their attorneys work and support you. I understand how there are fees for that and I don't mind paying them.
Reviewed April 30, 2019
I considered another company and it was kinda the same thing but National Debt Relief was a little cheaper. The enrollment process was easy. They did everything and they made me know how much I needed to pay. They told me about the timeframe and they've been on point. I've been with them for about seven months now. I have six accounts and they already took care of three so it's more than halfway through.
The team at National Debt Relief is informative and they return my calls. I got no complaints. Everybody I call is pretty much on it and it doesn’t take them long. They make the payment plan worth my while because they know it is like a hardship so they take that into consideration. It will make you do what you can do but you gotta let them know two weeks in advance that you are gonna have a situation or you are not gonna be able to make the payments. I do mine like that so they can push it back to the end of the payment. I already recommended National Debt Relief to a couple of people.
Reviewed April 30, 2019
I went through a bad divorce and for three years, I worked to build my struggling credit. It got up 100 points, but it was stagnant. Then, I lost my job and that was really gonna erase everything that I worked for. So after doing some research, I reached out to National Debt Relief. I had some friends that used them as well as other companies and the ones who worked with NDR had a good experience. Also, when going into a debt relief program, one’s credit drops before it picks back up but at the end of it, NDR offers the 90-day program where they help rebuild people’s credit. The reviews said that it did help people in the long run. So, I decided to sign up with them as well. They took all of the debts and they're working out payment arrangements on my behalf. I'm paying them one flat rate fee and they're settling the debts for me. That way, I just deal with them and they deal with everybody else.
Originally, it was just me. Then, we decided that my husband and I would both do it because my income affected both his debt, my debt, and our combined debt. NDR was able to work with us on which ones we chose and which ones we could still handle financially and that was super helpful. Our rep changed our contracts for us - took some debts off and added some different ones. They are really good at explaining what something means or what we're gonna save and any time we've had questions and needed to call them, they've always been super helpful. We're doing a three-year plan and our goal is to be out of it in a year and a half, which gives us about 14 more months.
The program really worked in our favor. NDR negotiated payment arrangements for two of our biggest accounts early on and for good amounts. We're also happy with the rates that we got. We have a payment of a couple thousand dollars coming up and there are three more accounts that they would be able to settle from that one payment. We're paying NDR a fee, but for what we're saving, it's almost like it's what we would've spent anyways. Plus, the collection calls stop, so that's less stress on me.
Reviewed April 29, 2019
I was surprised by how easy the employees made this process. They went over all the steps slowly, and make sure to ask if I had any questions while we were filling out the papers. No matter how small a question or if I had to ask again if I had any reason to feel that I needed more clarification, they were more than willing to make sure that I understood. I felt so much better about my situation after talking to the people from National Debt Relief.
Reviewed April 29, 2019
Enrollment was very fast and easy, the staff working with me were very professional and helpful during what could have been an incredibly stressful process. As for the efficacy of the organization itself, I have no experience yet on which to comment, but if my experience during enrollment translates to my experience with the rest of the process, I imagine that I'll be very satisfied indeed.
Reviewed April 29, 2019
Ruben ** was very helpful and courteous! He helped me in understanding my debt total and what I would be paying back and for how long. Gave me a very clear picture of my total debt, how long I am paying into the program and how much I will be saving.
Reviewed April 29, 2019
The service representative was very courteous, polite and professional. The representative (Nicole **) was also very knowledgeable, helpful and thorough. She took the time and effort, to guide or help me, regarding setting up my client services online portal. I’m overall very satisfied with her service.
Reviewed April 29, 2019
Our Representative was Lorraine ** and she was wonderful to work with. She explained everything very clearly and was very patient with us. She is definitely an asset to your company. We are very pleased with the beginning of our relationship with National Debt Relief and looking forward to the day when we can be credit card debt free. Thank you!!!! Douglas, Karen.
Reviewed April 29, 2019
Easy and pleasant to work with. Explained the process thoroughly and answered any questions I had. Everyone that I talked to and dealt with was very knowledgeable. National Debt Relief helped me see the light at the end of the tunnel.
Reviewed April 29, 2019
My experience was very informative. Shelley ** was pleasant. She explained the program thoroughly so that I was able to understand it. She also repeated part that were unclear to me. I really appreciate that you have a program that will benefit my family at this time. Thank you.
Reviewed April 29, 2019
When I was researching debt relief programs, hands down NDR was the top choice for me. After speaking with both the reps I felt so much relief. Both of them answered all of my questions and I feel a little bit better about my choice. Here’s to a better further with less debt and less stress. Thank you NDR.
Reviewed April 29, 2019
I got off the phone feeling relieved and thought these are very nice people. I believe that NDR is the right decision for my financial situation. You all will help me get in a position to purchase a home. Thanks!
Reviewed April 29, 2019
Just wanted to say how wonderful my experience was speaking with your representatives today. They were very kind and answered all my questions and were very kind to me even when I had to have them repeat things. I will definitely let all my friends and family know that your who they should call if the they need debt relief. Thank You. Deborah
Reviewed April 29, 2019
Edmund and Tiara were great! Clear, comprehensive, very friendly and professional! Thanks for getting me on my way out of the financial abyss. Everything is delivered electronically and by snail mail. Hopefully in 3 years I will be able to write again celebrating my success!
Reviewed April 29, 2019
So far my experience has been good. I just started the program. The rep to the on-boarding process has been really easy and I'm so glad I made the choice to do this and take some stress out of my life.
Reviewed April 29, 2019
The people who I dealt with, were knowledgeable and EASY to follow. The process was a breeze and very detailed. Because of the person talking me through no detail was too big to explain. I would recommend this service to someone else.
Reviewed April 29, 2019
Both of the reps were great in understanding and explaining how to sign up and what it takes. Keep up the good work and thank you for helping me out. I really feel like a weight has been lifted from my shoulders. The reps were very friendly, knowledgeable and clear. They also understood my situation and were able to pick the right program for me and answer all of my many questions.
Reviewed April 29, 2019
Terrance ** was very helpful, patient and understanding. I really appreciated his help in getting me started with National Debt Relief! Looking forward to seeing how all this plays out. Will post a review as things move along and hopefully I am debt free!
Reviewed April 29, 2019
I spoke with Brandy who was very friendly and informative. The process was easy and she helped me through setting up my account and understanding the debt consolidation procedure. I am extremely satisfied with the information I was given and look forward to being debt free.
Reviewed April 29, 2019
The gentleman was very easy to understand and explained things very well. We are very happy that you were able to help us. The forms were easy to understand and fill out. Thanks for helping us get out of credit debt.
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