National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Several accreditations
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Our review standards
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Reviewed June 5, 2019
I received an email, not sure of. I have been trying to figure out different loans to cover up others. Then this email. I called, scared of fraud, all was good. I am still thinking. My first phone call Mr. **, was great he understood. BANG! I was signed up. Knew my payment and how many months. Very Good. All very official. Great relief, one payment @ month. 24 hrs into this have their numbers, address, email & fax. I Believe???
Reviewed June 5, 2019
NDR representative was very professional and explain the program until I had a clear understanding. They walk me through each step efficiently and accurately. My experience was great and I would recommend anybody trying to go debt free. I had no doubt in going debt free the moment Amir ** enrolled me the program and walk me through the necessary steps to become financially stable.
Reviewed June 5, 2019
Everyone was very nice and helpful. Very willing to answer questions and explain it so that I was clear on everything. I will definitely recommend them to my friends and family if they ever come in to a time when they need help.
Reviewed June 5, 2019
I had a wonderful stress free experience. Would recommend to anyone. I was struggling with month to month bills and never getting anywhere due to such high interest. Now I can remain calm as I have help now. Thank you again.
Reviewed June 5, 2019
Kenny and Edwin both were very responsive and had great accuracy with all questions I had and with the answers they gave me. I felt very welcomed and confident with my decision using National Debt Relief. They were both very kind and very patient with me!
Reviewed June 5, 2019
During welcome call Brandy was extremely quick and robotic, reading from a script and showing no emotion or understanding WHEN I was confused. Guess I'll figure it out as the process continues. Though I do thank you for the help.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.
Reviewed June 5, 2019
When speaking with the Loan Specialists they were very helpful, knowledgeable and explained everything thoroughly. They answered all of our questions to make sure we understood the process. They reviewed phone numbers so we know where to call should we need anything. Thank you very much.
Reviewed June 5, 2019
Nothing but professionalism from Marciano and Jasmine. Easy, dedicated individuals who looked out for my best interest. They were personable and easy to get along with. I would recommend this to whomever asked me for this type of service. Thank you for everything.
Reviewed June 5, 2019
He was very clear and transparent about what to expect with NDR’s service. I appreciated that. Hopefully going forward subsequent interactions and service will be as straightforward and thorough as his introductory phone call. Follow up phone call today was also very encouraging. Thanks so much!
Reviewed June 5, 2019
Michele was wonderful, she answered all of my questions, even allowed me to conference my mother into the call so she could explain the program to both of us so that we could reach an informed decision. When it was time to finalize everything she took the time to go over every aspect with meticulous detail and make sure that all of my questions were answered. She was very knowledgeable and put me at ease through the whole process.
Reviewed June 5, 2019
The company has great customer service, reliable and trustworthy. Yesterday and today was a good experience. The questions I had was answered intelligent and precise at the same time. Fast and accurate and explain all process with a lot of details... Bravo!!
Reviewed June 5, 2019
She was very clear on every subject that was discuss. I'm so glad to be part of National Debt Relief family. Was a little scared to stop paying on those accounts. But the reassurance of your team has put that aside.
Reviewed June 5, 2019
Right when I was feeling hopeless I ran across a ad for National Debt Relief. I gave them a call and right away they made me feel like there is hope after all. Very helpful and thorough with there service so far.
Reviewed June 5, 2019
Everyone I talked to was fantastic - polite, clear and really knowledgeable, great people! Took lots of time to explain and walk me through the process... seamlessly. Also waiting time was minimal and got the feeling they both cared that I am to be successful with the program.
Reviewed June 5, 2019
Mr. D. ** and Ms. M ** were extremely professional, informative and were able to answer any questions or concerns I have had. They were prompt in their service at all times, kind, considerate and polite! They explained the whole process to me prior to my agreeing to accept this service and took me step by step throughout the process. I thank them both for their integrity and professionalism.
Reviewed June 5, 2019
Great customer service and explanation of services. Both representatives I spoke to were very helpful and responsive. The times that we scheduled were met and e-mail communication was prompt. I have no complaints at this moment about this service. I look forward to this process and its results.
Reviewed June 5, 2019
Darius ** provided world class service. He was very profession, knowledgeable and polite. The follow up enrollment customer representative was also a pleasure to speak with and answered all my questions and concerns. Overall I am extremely satisfied. I have high hopes of debt relief thanks to National Debt Relief.
Reviewed June 5, 2019
It was such a pleasure dealing with Marvo **. He definitely put my mind at ease with the information he provided me with. He was very thorough in explaining my options and helping me decide which was best for my family. I can't wait to get my finances back in order.
Reviewed June 5, 2019
He was very patient and thorough. He took his time since I was on my cell driving home after work. I feel better now about the process I have started, and confident that this will yield the results I am looking for.
Reviewed June 5, 2019
Everything explained very well. Customer service excellent. Did not have to ask a lot of questions. All presentation was very given. They made sure you understood the program and how it was going to work for and what and who to contact if you have any questions. They gave you all information as to who you need to contact with any new developments.
Reviewed June 5, 2019
People easy to talk to and really get down to the best plan to help with debt issues. The program seems to work in the customers favor for most part. Would highly recommend to all who are in need of a way to get finances back on track.
Reviewed June 5, 2019
I had not previously considered going the route of seeking debt relief, however my experience from the start has made me feel confident that I made the best decision in going with NDR. The review process with specialist Joshua ** was informative and extremely helpful. I look forward to becoming debt free.
Reviewed June 5, 2019
I thought Kyle was very professional, spoke clearly and concisely. Explained everything so that the average joe could understand! Very friendly! The process was super super easy! Had my entire application completed and accepted in about an hour! VERY pleased with my experience. Would recommend again!
James, thank you for sharing your experience with us. We've let Kyle know that you mentioned him and appreciated his efforts! Please let us know if there's anything else you may need.
Reviewed June 5, 2019
We are very pleased with all the help we received in solving our money problems. We are thankful especially to Veronica who seemed to go the extra mile to help us understand. Our problem started because receipt of credit card from Bank of America despite we never applied for.
It was our pleasure helping you through the enrollment process, Marsidi. Please let us know if there's anything else we may be able to do for you.
Reviewed June 5, 2019
THANK YOU, THANK YOU, THANK YOU, THANK YOU TIA FOR BEING THE OUTSTANDING PROFESSIONAL THAT YOU ARE and for making me feel human again! You gave me peace of mind immediately once I listened to you and gave me awareness and proper guidance to confidently move forward and confront my debt matters! THANKS TO YOU TIA, I feel on top of the world! I LOVE YOU, TIA!
Reviewed June 5, 2019
Our experience in signing on with National Debt Relief was done in a professional manner. So far, so good. We needed the help & the Michael ** convinced us this was the path to go down. The peace of mind is worth the effort.
Reviewed June 5, 2019
The agent that assisted me with the welcome call # was professional, polite and eager to assist me every step of the way. We got it done with ease. She took her time, was knowledgable with assisting me. The whole process from start to finish was great! I give the agent a five star!
Reviewed June 5, 2019
It was a pleasant experience and I was very happy with everyone that I spoke with. I am feeling confident that they will be able to help me reach my goals. I have all the information so that I can contact them any time that I have a question or concern, which makes me feel much more secure.
Reviewed June 5, 2019
So far the customer service has been great. I'm looking forward to financial and I hope that I have chosen the correct path. However it is too soon for me to give an accurate score since I just signed with the company. Please ask again in 90 days. Thanks.
Reviewed June 5, 2019
The person was very knowledgable, patient, and knows her stuff. I appreciate all that she went through and the explanation I was given. She touch on every aspect of the program and how it works, what to expect from creditors with the do and don't of the program.
Reviewed June 5, 2019
Great people and customer service. Made me as a customer feel at ease. I would definitely let family and friends know about this company and its overall friendliness. I don't know what else to say about my experience that I had today.
Reviewed June 5, 2019
I have always been wanting to consolidate but was skeptical. Speaking with knowledgeable professional people definitely made my decision easier. Thank you to everyone that has helped me along the way especially to Valarie for her kindness. Can’t wait to get out of debt.
Reviewed June 5, 2019
I had surgery and I lost my job where I was making a lot of money. Because I was off so long, they couldn’t hold my job anymore. So, my credit cards got behind. And then, I was getting a little money in the beginning, but it wasn’t enough to take care of the bills. So, I signed up with National Debt Relief. I went online and I did some research, and from all of the reviews that I saw, National Debt Relief had the best reviews.
I got in their credit card consolidation program, and the enrollment process was a little lengthy but it went fine. And I talked to a gentleman who said I had to fill out a form, but I had did everything online. And I waited for his email, but I never got it. So, I'm not sure where he sent it or if he even had the correct email. Also, I was gonna call them because I've been getting calls from some of the creditors, and they said they haven't heard anything from National Debt Relief as of yet, and I signed up with them in January. I make my payments every month and I shouldn’t be getting calls at this point being six months out. Other than that, two creditors had been contacted and payments are going to them.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly.
Reviewed June 5, 2019
I was doing the search online and National Debt Relief was the first company that popped in Google. It requested enough information from me to move forward with the company. I had gotten some debt consolidation to get free from my debt from credit cards. I've been with them since October and the program has been working fine. Plus, I've had pretty good communication with the negotiator. I like my payment plan. It is reasonable and helps me out a lot. Working with NDR, I've been able to save money and lower my debt.
Reviewed June 4, 2019
I was nervous about starting this plan, but the representatives explained everything so well and gave me the confidence to enroll and I am looking forward to becoming debt free! I would highly recommend this service to others, without question. Thank you so very much!
Reviewed June 4, 2019
Great experience so far. Moses was very helpful and very reassuring. He answered all my questions and addressed my concerns. The gentleman who conducted the welcome call was just as helpful. While I am anxious about beginning this program, I feel confident that this company will help me move in the right direction as I try to find financial peace.
Reviewed June 4, 2019
I had been so embarrassed to call about my debt, this company’s employees are all super sweet and very helpful. I’m so thankful I finally took the right step and am getting all my debt taking care of. This was definitely the right decision for me and my family.
Reviewed June 4, 2019
They were very helpful and explained to where that I could understand. They help guide through all of the paperwork. Explained everything to detail. I would recommend to others that are in debt and need their help. I am very satisfied with the service That I received o 6/4/2010.
Reviewed June 4, 2019
Viola was nice, precise, and spoke very clearly. Andrew took me through the process and explained everything well. I don't have much for suggestions on improvement but I suppose an app for mobile devices would be successful.
Reviewed June 4, 2019
I had the wonderful experience of speaking with two very patient, knowledgeable, and friendly representatives throughout my time opening my account. I asked each so many questions, yet they both maintained their professionalism, their friendliness, and their continuous support in whatever my choice was. Both deserve an A++.
Reviewed June 4, 2019
Very clear and concise explanation of terms, conditions and the process in general. Were always responsive to questions, and were helpful throughout. Were very thorough, very knowledgeable and easy to work with. Provided detailed instructions of what to expect and a number of possible "what if" scenarios. Were honest with some negative effects.
Reviewed June 4, 2019
Very nice and answered my questions. Very informative and polite. She was very nice and understanding to my questions and the ability to walk me through the process. I was explained the process and if there is anything else I need I can call.
Reviewed June 4, 2019
I'm in the beginning stages of this process. This was a very hard decision to make; however, each person that I've worked with has been very helpful, understanding and caring. I look forward to this journey with the help of NDR.
Reviewed June 4, 2019
I am very pleased with the simplicity of the overall process. I will be in touch with your customer service department as I go through the rest of the debt relief process. I am very satisfied so far and will be expecting the same level of professionalism and service I just received.
Reviewed June 4, 2019
The representatives were polite and professional out to help me deal with a tremendous burden. It felt like a weight was off my shoulders once enrolled. Thank you for your help!!! I look forward to being debt free and financially stable.
Reviewed June 4, 2019
I was pleasantly surprised with the concern my counselor showed me. Everyone I have spoken to has gone beyond and above in customer service. I would definitely recommend this company. They listened to my concerns and worked diligently to meet my needs.
Reviewed June 4, 2019
The customer service has been outstanding. Transparency is an understatement. You guys have been so awesome at explaining everything to me and helping me out. I cannot express how grateful I am for you all. I look forward to working with you all to improve my financial state.
Reviewed June 4, 2019
I always considered myself financially responsible, but then life emergencies struck and I found I was taking out more and more debt. For a while I was able to get by, but eventually it became too much and I needed help. National Debt Relief was helpful and considerate to help me on my path to being debt free.
Reviewed June 4, 2019
The enrollment process by Krista **. was done in an absolute outstanding manner. She quickly understood my particular situation and provided a solution that best fit my needs and to succeed in the program. I really appreciate her kindness. The woman (Sorry name unknown) who handled the Welcome Portion of the program was thorough, helpful and equally as kind. Tremendous job by both.
Reviewed June 4, 2019
Everything went smoothly and the reps were friendly! I am relieved to have peace of mind that I can get be debt free in a few years or sooner. Thanks for all of your help. I am grateful for everything and excited to to get this burden off my back.
Reviewed June 4, 2019
National Debt Relief is a very professional and responsible debt management company. I would give them 6 stars if I could. 110% satisfaction! We are so glad we contacted them for their professional assistance! If you need debt management assistance I highly recommend them. It is a vicious cycle to try to make minimum payments every month with no light at the end of the tunnel.
Reviewed June 4, 2019
Both ladies were exceptionally nice, polite, courteous, very helpful with great personalities... That made it much easier to express my financial situation and problems... Thanks so very much for the service of these ladies... I appreciate them both working with me...
Reviewed June 4, 2019
I rated your company 4 out of 5 only because I felt that the persons taking or receiving information was in a hurry. I hope for big things from your company since it is rated so highly. You should have a review process periodically.
Reviewed June 4, 2019
Initial contact was very good. Fast, professional and courteous. Would like an opportunity to rate later on in the process after negotiations have been resolved to have a better understanding of how debt relief works for the consumer. The two gentlemen I spoke with (Randy & Keith) were amazing and I would definitely recommend to my friends if in a similar situation.
Reviewed June 4, 2019
Both of the representatives that I have spoken to were very knowledgeable and helped me to understand the process. They were very helpful and explained things in terms I could understand. They answered every question I had, Even if I had asked it previously.
Reviewed June 4, 2019
From what I gathered from National Debt Relief is that it is a great program. If I had known about it sooner we might not have had to file bankruptcy as often as we have and we could have improved our credit score back then. I have relief and peace of mind that it was the right decision on our behalf and I finally made the right decision to contact you.
Reviewed June 4, 2019
It was a great help that Gillbert ** gave me, he walked me through everything answered any and all questions that I had. It was a relief to final get the help to settle any and all this stuff that I have going on. I just want to say thank you. Thea **
Reviewed June 4, 2019
The representatives were informative, polite, and answered the questions I asked. Each portion of the agreement was verbally explained to me. I am grateful to have the option of debt relief and the excellent advice that was given to me by the representatives.
Reviewed June 4, 2019
Everyone has been very clear, concise and helpful without making me feel bad that I am trying to do this. I just got done with all the paperwork and hoping that everything will go through well. These people make me feel confident. Thank you so much.
Reviewed June 4, 2019
The team that worked with me was very helpful and patient in getting everything together and helping me get started on fixing my debt. They were very helpful in providing me all the information I needed going forward. They were a great help all around and would recommend them to anyone looking to fix their debt.
Reviewed June 4, 2019
Services Representatives were to the point, pointed out important information, answered all questions, were friendly, and demonstrated patience when answering questions. Was informed of the time that would be needed to complete processes, which was completed with the time frame.
Reviewed June 4, 2019
Both people I dealt with made it a easy experience to handle, and were very polite and made sure I understood everything as we were going along with the rules and such.. So far I am happy I chose this program course. I am only at the beginning, so I am uncertain how well this program will actually work even tho the internet stated this was number one site to use among other debt relief programs..
Reviewed June 4, 2019
Everyone I talked to was so helpful and very nice and professional! They answered all the questions I had and did not make me feel bad for how much debt I have. I would highly recommend going through National Debt Relief if you are struggling!
Reviewed June 4, 2019
Y'all did a great job, thanks. Hope all works well, Randy did a great job. I appreciate the quick and the patience. Bianca did a great job, and was very positive. Thank you very much. Christian. Kudos team. Hope to finish in 2 years.
Reviewed June 4, 2019
As cliche as it sounds, not all heroes wear capes. Terrance is the man. He knew we were in so much stress with all the debts we have acquired throughout the years and he has extended his hands to help. He was very kind, friendly, knowledgeable and patient throughout the process. I literally broke down in tears once he said we were approved and accepted to the program. The following day, I received a call from Calecia who was also knowledgeable, kind and patient enough to go over everything and answer all my questions. Thank you, NDR and to your team for a job well done. You just saved me from drowning. I look forward to the future of becoming completely debt free.
Reviewed June 4, 2019
I was looking for a no-nonsense efficient way to deal with my debt. Vanessa and Brandi were great in getting me enrolled and answering my questions. All information was transparent and straightforward. NDR was recommended to me by word of mouth and I'm glad I made the call.
Reviewed June 4, 2019
Both the representatives that I dealt with today were both professional and kind. I had Charlene ** and Ronald ** and appreciate their interactions. Charlene made sure that I didn't feel embarrassed and Ronald reiterated what Charlene had asked of me and my understanding of the program.
Reviewed June 4, 2019
Each person that I have dealt with is tremendously professional and they have been so very patient in dealing with a recently retired 76 year old female. High tech is not a strong suite for me, so they have allowed me adequate time to get it going. That I really appreciate.
Reviewed June 4, 2019
I received a letter from National Debt Relief and decided to contact them out of curiosity. They provided me with helpful information to make an important decision. The bottom line is that you're going to end up paying more by trying to settle your debts on your own. So I made a decision to make a sacrifice in order to achieve debt freedom.
Reviewed June 4, 2019
It was good and new experience. I don't know what will held in future but I did this. If I feel good I will definitely recommend to others. I never been did like this. I don't know what will creditors will behave with me. I feel little bit scare.
Reviewed June 4, 2019
Explained everything very well to Me, very patient with questions and walked me through everything step by step. Olivia was very easy to work with and understanding of my situation. I really appreciate her help with guiding me through this process and explains to me the legal and financial help I would receive.
Reviewed June 4, 2019
I am grateful to the two people who helped me with getting debt relief, great experience with Colleen and the gentleman who called for the welcome call and I greatly appreciate the help in reducing my very stressful situation. Once again many thanks to both of them.
Reviewed June 4, 2019
Kay and the gentlemen that I talked to on the phone were polite and informative. I was nervous at first but after they explained things to me I was put at ease. Kay replied back to all my emails. She was great.
Reviewed June 4, 2019
National Debt associates very friendly and helpful to the needs of potential clients. As a new client I was pleased with how they handled my needs. I will recommend this company to my family and friends if a need comes up that they will ever need help. Thank you everyone who has helped me with this progess.
Reviewed June 4, 2019
We needed to pay off debt and they were extremely helpful in giving us options. Thank you so much. Now we can look forward to the future and new start and not have to worry about our debt hanging over our heads.
Reviewed June 4, 2019
Everyone I spoke with was friendly and very knowledgeable about services rendered. Made for a good process in a difficult time. Thank you for your time and such nice people to deal with. I would recommend this to anyone in need.
Reviewed June 4, 2019
The whole process seems to be quick and easy. Very knowledgeable and helpful staff. Im glad l called to start my road to becoming debt free! Others should do the same, and start their road to becoming debt free. They should have no troubles. They just need to make the call.
Original Review: June 4, 2019
UPDATED 8/28/2021: National Debt Relief has been very good. When I was getting set up with it, they were very clear and communicated very well. Any questions I asked, they answered promptly. Most of the reps know the answer and they will find an answer if they don't.
ORIGINAL REVIEW: Just started so far so good. I hope they are everything they say they are and can get me out of debt. So far from my experience customer service has been great! Looking forward to seeing how everything playing out in the next 40 months.
Thank you for leaving a review, Jacob. We're glad that your enrollment process seems to have gone smoothly. Please reach out to Client Success to review the program's features and benefits. Our most successful clients are the ones who have the best understanding of how the program works. We look forward to working with you.
Reviewed June 4, 2019
Josh is a very kind and considerate representative. He was sensitive to my situation and explained the details of the program well and made the material easy to understand. I was feeling like I couldn't breathe with all the debt. I am breathing much easier with the much smaller payments. Thank you!!!
Thank you for sharing your experience with us, Kathy. We're glad to hear that your payments are more manageable now. One of the biggest factors influencing success in the program is consistency, especially with your monthly deposits. You want to stay as consistent as you can making these, but you can make adjustments if needed. Just reach out to Client Success for further assistance.
Reviewed June 4, 2019
We felt comfortable while talking with Waseem **, the debt specialist and Monique, from welcome call. They were friendly. We feel like this is our first step to financial freedom. We are glad we called the National Debt Relief. We can't wait to be debt free.
Reviewed June 4, 2019
Easy to understand very helpful. National Debt is helping me get out of debt which is a good thing for my financial situation the staff (Maryam) was very helpful and answered all the questions I had. I would recommend NDR to others.
Reviewed June 4, 2019
The people that we have talked with to start our journey onto being debt free have been absolutely wonderful and very helpful. Looking forward to this journey and the end in sight. Thanks for your help and assistance so far.
Reviewed June 4, 2019
Everyone was polite and helpful! I was very pleased with the help I received from Randi on opening my account to get rid of my debt. I cant wait to no longer have to worry about paying off tons and tons of interest.
Reviewed June 4, 2019
Everything went good with National Debt Relief. I told the guy everything that I had and bills I needed to try to consolidate when I talked to him. He worked with me and got everything down to a good price. The payment plan and the cost of the service are reasonable. It's been about 5 months since I started and it has been coming along pretty good so far. They paid off two or three of my debts within the time I got started and it was probably half the amount that the debtor wanted. As soon as they get agreement with the debtor, they send me an email or give me a call. I call them back and we work it out right then and there. They're excellent. National Debt Relief has gotten me out of what I put myself into.
Reviewed June 4, 2019
Enrolling with National Debt Relief was a bit of a long process especially when I just wanted random information. Though it took about 20 or 30 minutes, it was worth it. Since then, the program has helped me lower my debt. I did the automatic bill pay and it made it easier for me to advance on the program. Their reps told me what my monthly payment was gonna be and that I would have a $9.95 fee until I graduate. During the time I worked with them, their reps made me really comfortable. At first, I thought it was weird that they waited six months before they negotiated but they did that because they wanted to have a lower rate. Overall, NDR provides excellent service for the cost. Though it hurt my credit, it's a great program to have gone into and it really changed my life.
Reviewed June 3, 2019
I found the Green boys Wayne and Greg easy to deal with. It wasn't their fault it took so long. Was pleased most of the information came on through E-mail and was easy to make paper copies. I doubt if I will ever be happy about stopping payment on four credit cards. I have paid my bills for 83 years and only reluctantly stopped because I had to.
Reviewed June 3, 2019
The people I talk to were so helpful, explain everything in detail, I’m glad I choose you! The experience just talking on the phone and feeling like these people are here to help, when I first call the guy was talking to me and telling if I didn’t qualify he would try to find something else that could help and that says a lot.
Reviewed June 3, 2019
I was impressed with the program's ability to negotiate with my creditor's on my behalf. Especially since my need for credit has accumulated over the last few years while my kids have been enrolled in college. This program should be able to help me get my debts paid in a more timely manner.
Reviewed June 3, 2019
Both representatives I spoke to were very professional and worked very hard to get all my questions answered. Theresa ** was especially patient and was able to put me at ease about getting debt free. She explained everything very well and made sure I understood the whole process from beginning to end.
Reviewed June 3, 2019
To get help with debt relief for the debt I’ve come to own how much. With the plan that National Debt Relief help I will have some help paying off my credit cards and line of credit be able to be paid off early.
Reviewed June 3, 2019
Both my initial meeting with Aaron, and my welcome call with Karen were very professional and thorough. I felt like my debt issues would have a resolution and that I would not end up in endless debt for the rest of my life. They were both clear on what the expectations from the program are and what they will be from me. I am satisfied with my initial experience with National Debt Relief and hope this is a foreshadowing of good things to come.
Reviewed June 3, 2019
The experience with Charlene with establishing my account and the Welcome Center call team was outstanding. They made me feel welcome and important in a time that I felt bad about myself. Thank you all for your help and true caring attitudes.
Reviewed June 3, 2019
Helped me consolidate debt and set up a repayment program. Rose and Eva were quite helpful and patient in answering questions. This was as very emotional time for me and they were able to calm me down. We proceeded very slowly (which I appreciated) step by step.
Reviewed June 3, 2019
My service was very wonderful. The customer service was wonderful. They explained everything to me before tying me into anything. They made sure I understood everything and answered all of my questions. Very wonderful customer service. I look forward to working with the company and everyone with along the way.
Reviewed June 3, 2019
Everyone was top notch, has helped me so much with my debt. Thank you for getting me out of all this debt. Terrance explained everything to me and made me feel confident about my decision. Who knows where I would be without National Debt Services.
Reviewed June 3, 2019
Great Experience so far, Helpful in getting you out of debt with reasonable monthly payments, So far everyone who has spoke with me has been very knowledgeable and helpful. I would highly recommend this company. I can't wait to be debt free.
Reviewed June 3, 2019
My welcome call was very well articulate. My interviewee helped to answer all my questions to the best of her ability. She displayed a great sense of patience. I am extremely impressed thus far with my experiences with your company so far.
Reviewed June 3, 2019
NDR is a life saver. They made the process so easy. I have weight lifted of my shoulders. I spoke to 2 reps and they were genuinely concerned and helped me to the next steps. I am so glad I found NDR.
Reviewed June 3, 2019
Very good. Needed help and hope it all works out. I am worried about having any legal repercussions against my wife and I. Greg was very helpful and guided me through all the agreement and filling out the required information.
Reviewed June 3, 2019
They are very straightforward in telling you what they represent and exactly how they will help and they do not sugar coat the fact that credit score will be impacted by 50 to 150 points, depending upon other factors. Honestly, the best time to survey me would have been in 2 years once I have completed the program, because I am only getting started right now. Everything seems legit though and I am happy thus far and relieved.
Reviewed June 3, 2019
So far, I have had great customer service. The people who I've talked to, have been able to answer my questions in a timely manner. They also have been extremely kind and helpful through a time where I'm feeling more and more stress financially.
Reviewed June 3, 2019
Operators were very kind, and knowledgeable. I felt like they truly trying to help me. I am also very pleased that the operators spoke English fluently and clearly. The operator walked me through the process and made sure I understood my agreement.
Reviewed June 3, 2019
Was looking for help to pay my 2 loans off and making one loan payment for 22 months. National Debt Relief was there to save me. I would recommend National Debt to help anyone who is in a bind, help you out too.
Reviewed June 3, 2019
Very nice, helpful, she explained everything to me so I would understand. They talked me through step by step. Everything is reasonable at the touch of my fingers to see my account at any time, or if I need assistance for bill collectors how to go about handling.
Reviewed June 3, 2019
Needed help with my debt situation. Refinancing my house was not an option as a 30 year loan would only make things worse. Really appreciated the detailed steps through the legal documents and creating a plan that will work for me financially for the next few years done by National Debt Services. I tried other debt consolidation services and what they came up with was not viable and they did not go through the contract in detail.
Reviewed June 3, 2019
The staff is very polite and respectful. He explain every paragraph in detailed and answered my questions very well. He sent me an email and went through each detail. He gave a number to call and an email to send my questions. He gave an specific answer to my questions. Thank you!
Reviewed June 3, 2019
Was looking for help and been seeing this in TV. Thought I would give them a call. Hopefully this will get me the relief and breathing room that I've been needing. They were very helpful. Thank you in advance for everything you will be doing for me.
Reviewed June 3, 2019
Good people. Nice and fair. Good with information and helpful. Fast service and was good with hospitality. Good with communication and hopefully will be in the future. Very helpful. Would recommend to friends and family. Hung up and they called back immediately.
Reviewed June 3, 2019
Thank you for making this process so easy, all of the staff are super friendly. Before I found out about you guys I was drowning in debt, thank you for making this process so easy for me to follow. I feel like I can breathe now.
Reviewed June 3, 2019
National Debt Relief was very helpful! They responded quickly and efficiently. They went through everything that needed to be covered. They asked me if I had any question multiple time, which is great because, it shows they really wanted to make sure I understood what we were talking about. If I have any questions, I emailed them and they replied very quickly. I highly recommend them, they were great!
Reviewed June 3, 2019
Terrence ** was very professional and courteous. He was instrumental in setting me up with your company. I really hope that the company pulls through with what was outlined in our financial agreement. If so, I would definitely recommend National Debt Relief to anyone needing your assistance.
Reviewed June 3, 2019
The enrollment process was speedy and handled in a timely manner. Everyone spoke clearly and made sure I understood every word. I have had some hard times with paying my loans and I feel as if NDR will help me more than ever.
Reviewed June 3, 2019
Amazing service from beginning to the end. I feel secure in getting rid of my debt and have the proper team backing me up. I like how they made doable payments in order for me to save for the future and no longer feel suffocated. I will recommend National Debt Relief to all my friends and family involved in debt.
Reviewed June 3, 2019
It was terrifying at first, taking the initiative and making the call. CALL!!!! By far one of the BEST decisions I've ever made. The agents are extremely professional, understanding, and friendly! I cried when I was approved, it was a huge weight lifted off my shoulders, and that was just after the call! I can only imagine and look forward to the feeling of completing the program. I cannot stress enough, if you're on the fence of whether or not you should get their help, consider this your push!
Angelica, thank you for the awesome review! Any new undertaking can be scary at first but we're glad you took the step anyway; now you've experienced firsthand the relief one can feel once they take control of their situation. We recommend speaking with Client Success and becoming as familiar with the program as you can. That way, you'll be prepared for any challenges that may arise. Please let us know if there's anything else we can do for you.
Reviewed June 3, 2019
National Debt Relief is helping me. I wasn't able to get stuff paid because my father passed a year in May, and I've taken care of lots of different things. My mother told me about National Debt Relief and the program is doing great. The rep, Elijah, was very helpful. I was impressed with how he told me how the stuff works. He explained it real well and that's even why I did it besides my mom telling me about it. I was nervous at first, but he helped me work through it.
National Debt Relief took a big weight off my shoulders. Instead of 20 years to pay it, it takes about three years and it's been almost a year and a half now. I don't have to worry about the debt that I had 'cause even though I'm paying it, I'm paying a small amount to get rid of it. However, people get familiarized with certain people and that's all who they wanna talk to. They don't trust anybody else. That's how I feel about this. I must have talked to certain people, but then you can't really reach them sometimes. National Debt Relief needs to make that happen 'cause a lot of people feel that way nowadays.
Reviewed June 3, 2019
I had multiple credit cards that I wanted to pay off and I wasn’t able to keep up with the payments as they were, and they were compounding. I saw National Debt Relief's accreditation and the reputation, so I got their debt consolidation program. I told them what I wanted, they gave me a call, I listed everything that I had, and they sent me an email, I put everything in there, and everything was done through DocuSign. Then one document was shipped to me that I had to physically sign, and I sent it back, and then they took care of everything.
They set up an account for me, and then, every month I send a specific amount of money. I can go above that if I want to pay off faster. I've changed all of my addresses to National Debt Relief’s address, and then they handle everything from there. Any correspondence I have from creditors, I have to let National Debt Relief know, and then they contact them and deal with them. I'm not the middleman but I'm basically taken out of the picture there.
National Debt Relief works on my behalf to reduce the amount that I owe by negotiating with the credit card companies, and trying to get it to a cheaper deal. All of the accounts that I had except for one have been accepted, and I'm paying those off. One of them was already reduced by quite a bit and the credit card company accepted that they will work with National Debt Relief on that. They asked me what I was able to afford, and then they also told me what I pretty have to make work. And if I couldn’t, then they would work with me in some other way. But they tried to get it as low as they could without obviously messing things up for me in the future, and we came to a pretty good agreement, and it was lower than what I was paying for two of my credit cards, and I had multiple. So, that was definitely good.
I signed the paperwork that said what I would agree to and talked with National Debt Relief on the phone, and then they said they would handle it. If I have any questions or if I have any creditors getting ahold of me, I could call them. So National Debt Relief writes a note in the system, and then they handle whatever correspondence that needs to happen from there. Then they let me know the results as soon as one of the creditors comes to a decision with what they're willing to negotiate or agree upon. National Debt Relief calls me and lets me know what they’ve agreed to settle on, and then I say yes or no.
So far, things are being handled and I don’t have to handle it, and I'm not getting calls from the creditors every five minutes, which is amazing. Any questions that I had, either were answered right then and there or they sent an email to answer. I feel very comfortable working with my negotiator. I haven't had any crazy questions that he couldn’t answer. So, everything has been good there.
I have one payment now instead of multiple. It's already set up automatically, so I don’t have to do anything about it. I can look into the bank account and see how much is there, how much I've deposited every month goes in there, and then what's being withdrawn for those creditors that have agreed to a contract of what is gonna be paid to them. Also, I can see how far into paying them off I am. So, it's easy because I just look at one place rather than looking at each individual creditor.
Reviewed June 2, 2019
Satisfied with experience except one of the customer service persons talked too fast with the welcoming and explanations of your service. I kept asking them to slow down but only did so for a few sentences. Original 1st person I talked with seemed to get irritated when I asked for additional explanations on something they had already gone over. He would say "I already went over that", but.once again....
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed June 2, 2019
I have just begun this journey to be debt free. It was very hard for me to make that first call. Instantly, I felt relief just from talking with someone about our situation. Jeff (Jeffrey **) made that first call so easy. We talked about my family's situation, and what my options were. He helped us come up with a plan. This plan will change our lives. As I said this is just the beginning for us but you have to start, in order to get somewhere. We feel good about the choice we have made. We feel confidence in the plan that Jeff came up with for us. We feel protected, legally, by this plan. We look forward to working toward being debt free and stress free. We will keep you posted on our progress!
Reviewed June 2, 2019
Anthony ** and Hector were very helpful determining the right solution for me, and did a great job walking me through all the quirks and perks of the program I selected. It was thanks to them and the level of attention they gave me that I ended up selecting the National Debt Relief program as a recommendation from the NFCC. I have tried other avenues, but this was the only one that genuinely expressed an interest in helping me. I am looking forward to work with them.
Reviewed June 2, 2019
Terrence was very helpful and the woman who also helped us (sorry, forgot her name) was very helpful as well. They walked us through the process step by step. So pleased we chose NDR to help us. Thank you! We couldn't be happier.
Reviewed June 2, 2019
Just signed up and customer service was very professional and patient with me and they answered all my questions. It was pretty easy. So far so good. Right now I'm glad to feel free from all the debt I got myself into. I'm glad that I don't have no more phone calls.
Reviewed June 2, 2019
We called and talked to National Debt Relief. We liked what they were offering and they were very pleasant about it. They went about doing stuff and telling us what to do right along from the beginning like when we get letters. We should just ignore it and they would take care of it. The enrollment to their program went very well. We did the electronic signing over the internet. Their people were very friendly and they gave us a name and a number. They told us if we had any concerns to just call them. If we still keep getting bugged by the creditors, we should call them and they were ready to call us. National would send them another letter. They were very helpful. We haven't heard from any of the companies at all. National got us to go forward and it's been a good experience.
Reviewed June 1, 2019
I found the service was respectful and always done in a timely manner. I particularly liked that the program had full transparency. Not only did the counselor have a full knowledge of the program but everything was followed up with on-line information to better understand and review later. I had apprehension about joining an on-line program of this magnitude but if the follow up service and outcomes are similar to the program's introduction, all my concerns would have been for nothing!
Reviewed June 1, 2019
My experience thus far with Nat'l Debt Relief has been excellent. Our initial consultant (Jennifer **) was very professional & courteous & explained the program very well & gave us every opportunity to ask questions. Once we provided all the required info, everything was very well organized for us to review & approve. The next day we conducted the client enrollment call & that was also done very professionally with that representative. So far, I am very impressed with this company & look forward to working with them to help us resolve our outstanding credit card debt.
Reviewed June 1, 2019
Everyone was so helpful and put new at ease right away! It was very easy to enroll any to understand how the program works. I am so glad there is a program like this one. I look forward to successfully completing the program and gaining financial freedom.
Reviewed June 1, 2019
I spoke with Caly ** and she was phenomenal and extremely helpful in this process, I was grateful to have someone like her to assist me in this. The gentleman that helped in the welcome call was helpful as well.
Reviewed June 1, 2019
Very friendly and helpful! Answered all the questions I had at the time. I am much more confident going forward. I will be giving the script for taking phone calls a look. I look forward to working with you guys and getting my debt whittled down. Thanks!
Reviewed June 1, 2019
I just started this program. So far, I’ve been treated fairly and all paperwork has been explained carefully. I just hope all goes well I can get back to living a normal debt free life once again. I’m looking forward to see positive results.
Reviewed June 1, 2019
I’m really thankful for the help I’ve received so far. Everyone I have spoke to has been really helpful and friendly. I appreciate the efficiency and detail, I fully understand how this works, and I’m excited for this journey. I love that everything is taken care of, and I don’t need to worry.
Reviewed June 1, 2019
I have all the help I was expecting and they did it on a very short period of time. They explained everything step by step and they were never in a rush. Appreciate the professionalism they show every step of the way.
Reviewed June 1, 2019
I liked the convenience of National Debt Relief. I went with them to consolidate my loan. Enrolling was pretty easy. They sent all the paperwork in the mail after I did all the applications online and verified everything that I had and I needed. Their rep was very straightforward and he explained the program. With it, I wound up getting a lower debt and NDR handled all the hard work. Because of NDR, I've been on time and my credit has gone up. My debt is almost paid off too. Though there were a couple of times when the monthly was too high, I asked NDR if they could get it lower and they worked with me. It’s a great program for people who need to pay some of their debt that didn't anticipate having so much.
Reviewed June 1, 2019
Due to my age, I was concerned about not being able to pay off my credit card debt. I went with National Debt Relief and they took on about 25 creditors for me. Their reps were very informative and they have a lot of resources that they offered to me. Going through enrollment was very easy to do. Since then, they have been reducing the amount that I owe. They collect money from me every month and once they have something settled, they use money from what they've collected to pay that debt off. Their rep was very professional and efficient. I was very comfortable working with her.
NDR would come to meet me about bills from creditors who said that they'd settle for a certain amount. When I don't agree, they would go back to the drawing board with the credit card company. Sometimes, they would get them to reduce further and in other instances, they did not. Still, it was very easy for me. When I would have a payment, they allow me to split it in half, making a payment every two weeks. Consolidating with them has helped me tremendously and I'm able to save money.
Reviewed May 31, 2019
Thank you for helping me. This was a hard decision, but am glad that I made the called. Will recommend this company to anyone in debt and having issues making it. The people that work for this company are so understanding about your issues and are willing to help you so this difficult hardship.
Reviewed May 31, 2019
Caller was very clear spoken and provided all information that was formerly provided to me during application process. All information concerning fees and process has been transparent and all questions were answered. All necessary emails were sent and further customer service help was provided.
Reviewed May 31, 2019
Great service! Patient, well-informed, clear communication by both specialists we spoke to. They thoroughly explained the overall process, fees, and expectations that each party has during the agreement. Charts are provided on your overall debt - a big eye opener - to determine if this is a good fit for you. I would highly recommend you contact them for debt assistance!
Reviewed May 31, 2019
Every agent I dealt with was very helpful, courteous and professional. Diana ** and Christopher ** we’re very informative. The welcome call was an extension of their kindness. They never made me feel bad for being in this predicament. I would recommend their services to anyone who needs help in this area.
Reviewed May 31, 2019
Since the beginning they explain everything very clear. They clarify every step in the process, and the most important thing is that they really want to help you. I'm very satisfied with my experience. Each representative that talked to me made sure I had no doubts.
Reviewed May 31, 2019
I cannot say enough about the extremely knowledgeable and kind team at National Debt Relief. They helped my wife and myself out more than we could have asked for. They went step by step over everything and were able to answer every question I had. HIGHEST RECOMMENDATION!!
Reviewed May 31, 2019
Everyone I spoke with was very nice and understanding. The never made me feel bad. They encouraged me that I made the right decision. The whole thing was so easy and they were there for any questions I had. So far the website is easy to navigate.
Reviewed May 31, 2019
Christopher was amazing to work with. He answered all my questions and validated all of my concerns. He walked me through the process and reassured me every step of the way, clarifying the many questions I had. He was friendly and trustworthy. The welcome center reaffirmed my decision and were helpful in confirming information. Thank you.
Reviewed May 31, 2019
Spokeswoman was completely patient with me and help me to understand everything I was unclear of. Very very professional. Maybe feel at ease for this program. I would recommend NDR for anyone in financial distress. Thank you for all your patience and understanding.
Reviewed May 31, 2019
I was drowning in debt when I called NDR and they made the plan allowing me to breathe & relax. The program took my 36 years of many minimum payments and turned it to 1 payment over 4 years & 4 months. WOW!
Reviewed May 31, 2019
Everyone was so knowledgeable and kind. Loved working with everyone. We were so apprehensive however the person who brought us in to the program, his manager and the young lady on the welcome call were so professional and helped us understand every as we went through every step.
Reviewed May 31, 2019
Debt counselor was very polite and helpful. The experience was not difficult and was informative. Both the counselor listened and gave me lots of time to answer. I already feel relief somewhat. Getting setup was fast and easy. Thank you NDR!
Reviewed May 31, 2019
During this stressful time of trying to figure out a solution to my overwhelming debt, ALL of the representatives from National Debt Relief have been helpful, compassionate and supportive. The program was thoroughly explained and reiterated. I'm confident in this program and the expertise of the NDR Team to help me have a bright future. My certified debt specialist and welcome representative were fabulous! I truly appreciate the assistance and THANK YOU!!!
Reviewed May 31, 2019
I've been looking to get out of debt but was unable to obtain help. When I called National Debt Relief the agents were friendly and informative. I enjoyed speaking with them, and more than that, I got approved to move forward in my debt settlement.
Reviewed May 31, 2019
I am amazed that everyone that I have spoken with have been very friendly, knowledgeable and engage in the conversation. I almost forgot that I was dealing with a debt collection agency. It felt as though it was to smooth to be real. I have never dealt with a debt collection agency before but I would definitely recommend you all to my friends and family... Should they need you.
Reviewed May 31, 2019
Very informative and helpful staff. Explained the process extremely well and answered all my questions and concerns. I was very apprehensive of contacting a debt relief program and the staff made me feel very comfortable and confident in my decision.
Reviewed May 31, 2019
Outstanding, Professional. Made me feel comfortable right away. Thoughtful interviewer! Mr. ** took me through the process in a sensitive, calming way. Immediately felt I had a friend. Gave me confidence in National Debt Relief and what I was doing. Thanks for the help. Would recommend to anyone!
Reviewed May 31, 2019
The associates I dealt with were extremely professional and very helpful in assisting me to make the decisions that were right for my particular financial situation. They were thorough in their conversations with me and explained all the details and ramifications of my decisions.
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