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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 163 Reviews 32035 - 32235
    Verified purchase
    Staff

    Reviewed July 19, 2018

    The representatives were absolutely courteous and so very helpful. They did not make me feel like I should be embarrassed about my situation, but rather made me see that this decision was absolutely perfect for my situation. Both ladies were very accommodating and super friendly.

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    Transparency

    Reviewed July 19, 2018

    This was a really was a great experience. Both reps. that helped me answered every question that I asked. I would definitely refer a friend. All the info that was given was spot on. Even some of the info that I didn't understand was explained in a way that I could understand.

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    Customer ServiceStaff

    Reviewed July 19, 2018

    Informative, prompt, polite, answered all my questions, phone call was easy, getting signed up was easy, emails informative, everyone was easy to talk to, all my questions were answered in a timely fashion, that is all I have to say at this time. Thanks to all.

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    Customer ServiceStaffTransparency

    Reviewed July 19, 2018

    I am thoroughly satisfied with the professionalism, knowledge, and courtesy of the two representatives with whom I have spoken. Both took their time to accurately explain your debt relief program and to answer my questions. Both displayed great patience with me when I asked for clarification of statement I did not understand.

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    Customer ServiceProcess

    Reviewed July 19, 2018

    Great customer service! I cannot say enough good things about this process. National Debt Relief made a tough situation very comfortable and easy. I am so excited to start this journey with them. Today begins step one to my journey of financial freedom.

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    Verified purchase
    StaffProcess

    Reviewed July 19, 2018

    Just got set up and added to the program. I'm at the front end of this service but this seems very promising and helpful. Everyone (Paul and I think Medina) has been very extremely helpful and informative. Both of them were very kind and honest about the program. Thank you and I hope everything works out.

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    Staff

    Reviewed July 19, 2018

    I just recently enrolled so nothing has really happened yet but I'm looking forward to seeing great results. Everyone I have spoke to has been really nice and went over everything thoroughly and made sure I understood everything. So far so good.

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    Staff

    Reviewed July 19, 2018

    They made me feel as though there were hope for my future. They were honest and compassionate. I felt as though I was speaking to a true friend. I was desperate for help as I have been trying very hard to pay off my debts but to no avail.

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    StaffTransparency

    Reviewed July 19, 2018

    Went through and reviewed all items with Customer Rep; she explained everything with clarity and in detail. She was also pleasant and patient with my questions and clarifications. She was also reassuring; had a very pleasant experience from beginning to end.

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    Staff

    Reviewed July 19, 2018

    I called. I was stressed beyond my means. I spoke with Isaac ** and he listen to everything that was going on, answered every question I had and answered it several times without hesitation or anger. He was wonderful! The lady I did my call the day after. She was patient and wonderful!

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    Customer ServiceStaffTransparency

    Reviewed July 19, 2018

    Myles ** was my representative and he was wonderful. He was knowledgeable and answered all my questions. He went through the entire agreement with me and explained each section clearly. I was fully informed when I got off the phone with him.

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    Customer ServiceTransparency

    Reviewed July 19, 2018

    From the beginning they were very professional, explained every detail and answer all my questions. They are very accessible via phone and email with quick responses. I hope everything goes well with the program and can have my credit up and running as soon as possible with their help.

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    Customer ServiceStaffTransparency

    Reviewed July 19, 2018

    Clinton ** was my rep and he did a fantastic job. I am very embarrassed about getting myself in this financial situation. He was very compassionate and helpful in helping getting my financial life back in order. I also had a great experience with my welcome call (unable to remember her name) she explained everything in detail and put me at ease as well.

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    StaffProcess

    Reviewed July 19, 2018

    National Debt Relief staff was very professional and made me feel very comfortable during the entire signing up process. I would highly recommended them to anyone struggling with everyday debts. With their program I can finally breathe again and have peace of mind. Thanks guys!

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    Verified purchase

    Reviewed July 19, 2018

    The staff tried to explain the program the best he can, but in my opinion your company needs a better Spanish speaking staff. I need more time to read the paperwork and also I asked for change the dates and he did not allow me to do it. Thanks.

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    Staff

    Reviewed July 19, 2018

    Very happy with the whole experience. Everyone was very friendly and thorough. I would definitely recommend this service to others that are in need. Aries and Monique were excellent at explaining everything and answering our questions. I appreciate all your help.

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    Customer ServiceStaff

    Reviewed July 19, 2018

    My representative that helped me was George ** who helped me tremendously. Also the woman that gave me the Welcome Call was extraordinarily nice. I appreciate all the help that National Debt has given me. I feel a weight off my shoulders.

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    Transparency

    Reviewed July 19, 2018

    Tee ** was amazing and explained everything thoroughly. My husband and I have been struggling all year and were thinking about filing for bankruptcy. National Debt Relief was able to save us over $700 a month on my bills. I was drowning and they threw me a lifeline.

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    Customer ServiceStaff

    Reviewed July 19, 2018

    My experience has been great so far, signing up for debt settlement. Mark ** was great in assisting me and answered all my questions. The phone and email communication has been great so far. I have no questions at this time.

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    Customer ServiceStaffTransparency

    Reviewed July 19, 2018

    Truly loved Crisanta **'s energy. She helped me through a tough process of consolidating my debt. Gathering the info was my only task. She immediately responded to every call and need I had. She truly held my hand and walked me through a difficult time in life here.

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    StaffProcess

    Reviewed July 19, 2018

    Very helpful and professional and very knowledgeable. Hope this will get me out of debt. Will let family and friends know. Also provide legal help. Thanks Debt Relief program. I like that I can add funds, also split into 2 payments so that I can afford and be able to save to help pay off quicker.

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    Verified purchase
    StaffProcess

    Reviewed July 19, 2018

    Very happy with the way they inform me on the program, went over all the details and rules about the debt program and how it works. Very satisfied with the person that helped me. He was polite and I will recommend this company.

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    StaffTransparency

    Reviewed July 19, 2018

    I have been looking for help for a couple weeks now and they answered all my questions and have me the Peace of mind I was looking for. They were Patient and walked me through every step. They are all really friendly and made sure all my questions were answered.

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    StaffProcess

    Reviewed July 19, 2018

    The process was seamless and I am thankful to have a team of support. I feel like there is light at the end of the tunnel and I can breathe. Maryann was extremely knowledgeable and comforting. I can't wait to see the results and look forward to working with your team. Thank you!

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    StaffTransparency

    Reviewed July 19, 2018

    They were polite and no judgmental and very professional. Easy to work with, explain everything very well and were not pushy. It is going to be a pleasure to work with them as a team. I enjoying my experience so far.

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    Customer ServiceStaff

    Reviewed July 19, 2018

    It was very easy to set up. Everyone I spoke with was very knowledgeable. There were a lot of phone calls which made the process feel longer than it was. Other than that I am very happy with the service.

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    StaffProcess

    Reviewed July 19, 2018

    Everyone I talked to was very helpful. The program sounds good. I am hopeful that it will be a success. As I am just starting this program. Time will tell. The process to get started was relatively easy and straightforward.

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    Customer ServiceStaffProcessTransparency

    Reviewed July 19, 2018

    So far my experience with the startup process has been great! Both Andrew and the welcome call specialist explained everything in great detail and made sure I understood the process as well as answered any questions I had while speaking with both of them.

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    Staff

    Reviewed July 19, 2018

    Both representatives that assisted me were both very pleasant and made me feel better at reaching my financial goals. I was recommended by a friend who fell into some financial hardships and he said it really helped him get back on track and that is the outcome I am hoping for as well.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed July 19, 2018

    Experience was very positive. Spoke with very professional and helpful staff members. They were patient, explained everything so that I understood everything. Answered all of my questions. Understood all of my issues and concerns. Would recommend to family and friends.

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    StaffProcessTransparency

    Reviewed July 19, 2018

    Your representative was very thorough and professional. She answered all questions I had at the time. Everything was explained as far as the entire process. (Mitchell **) The welcome interview was very straightforward and complete. I would recommend your service to anyone.

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    Online & AppStaffProcessTransparency

    Reviewed July 19, 2018

    They were very friendly and helpful. They were quick professional and informative. The application process took only about twenty minutes. They explained everything about the process in plain English. They really saved the day. I would definitely recommend them to anyone trying to get control of their debt.

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    Verified purchase
    Staff

    Reviewed July 19, 2018

    So far it has been a good experience, everyone has been so professional and went over everything. They answered the questions that I have had so far. If the program goes good will tell people to use it. I will wait to see.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed July 19, 2018

    Anthony was such a help in the process and very informative with any and all questions I had. It made his process easy at an embarrassing time. Everyone else with NDR has been nice and friendly over the phone. They broke down our plan so it easy to understand and will answer all your questions! Just started this process and I trust it will work as good as they say it will! Everything is easy to sign and broken down for you to understand.

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    Customer ServiceStaffProcess

    Reviewed July 19, 2018

    Paul ** was wonderful to work with and made me feel good about my decision. He made the process very easy and worry free. The welcome call was wonderful also. I would recommend this program to anyone in my situation. Thank you.

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    Customer ServiceStaffTransparency

    Reviewed July 19, 2018

    NDR was able to review all needed items and were very transparent throughout the process. I was made to feel at ease with a tough situation. While planning the transition with repayments, It did seem as though NDR representatives contacted me as much if not more than my creditors to get me to complete my sign up after the initial quote and starting the process, however I was never made to feel obligated to move forward and all phone interactions were professional.

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    Customer ServiceStaff

    Reviewed July 19, 2018

    Drew was by far the most understanding and descriptive person I talked to. I could understand her and when I had questions she answered no problem. She is great! I will recommend this company to all my friends. Thank you for the great customer service.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed July 19, 2018

    The Welcome Call representative from National Debt Relief reviewed and explained the process from start to finish very well, and she was polite and kind. My only complaint was that the call was so obviously scripted from beginning to end that she barely took a breath. A script that allowed for the occasional pause would be a vast improvement!

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    Customer ServiceStaffTransparency

    Reviewed July 19, 2018

    Very pleasant with a lot of patience. Very knowledgeable. They took their time and explained everything to me. Very informative. I sure hope that everything goes smoothly. Such a relief off my mind... If I have a question just call.

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    Customer Service

    Reviewed July 19, 2018

    I'm going to say I'm happy so far with the customer service and hope to take care of my debt. It's early but will repost as progress happens. I looked at a lot of options and this seemed the best way to pay my debt and get out of debt in a reasonable amount of time.

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    Staff

    Reviewed July 19, 2018

    I'd like to say thanks for everyone from NDR for the attention and effort in order to solve my financial problems. They guided me to the first step to get some extra sleep and they helped make me believe that still possible to reach my goals... Thanks to all of you.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed July 19, 2018

    Jon ** was a great help! He took the time to explain the program thoroughly, answer any of our questions, and was very accommodating to our schedule. Because of him we felt comfortable in our decision and not that we are failures for not being able to get ourselves out of debt.

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    PriceStaffTransparency

    Reviewed July 19, 2018

    1st day spoke to Mr. Tibia "Tee" ** who was wonderful, patient, kind, professional, personable, encouraging, and a real asset to Debt Management company. He was upfront and explained thoroughly. 2nd day spoke with the welcome person and got Ms. Shadae ** who was kind as she was patient, and professional. She was also an asset to your company. They both are worth their weight in gold. Thank you.

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    National Debt Relief
    Response from National Debt Relief

    Prudencia, thank you for sharing this with us! We'll be sure to pass along your compliments! We're happy you had such a positive experience with us and we'll continue to provide the support you need to make your program run as smoothly as possible. Welcome to the family and we look forward to doing great things with you.

    Verified purchase
    StaffProcess

    Reviewed July 19, 2018

    When I looked online for debt relief service companies, National Debt Relief had a good rating or comments from people. I enrolled in their program and then they didn't contact the credit card companies right away. They just kept calling and calling, and they never got contacted for a little while. But once they got it all down, they're doing it a lot faster than they said and has already done half of what they said it was gonna be. They negotiated a lot of them down. Also, my interactions I had with the negotiators have been great. They're very easy to work with and they've done great on our payment plan. National Debt Relief is awesome and they do such a good work. I'm still in the middle of the program and I got ways to go but it's been great.

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    Customer ServiceOnline & AppTransparency

    Reviewed July 19, 2018

    I researched about National Debt Relief on the internet and I saw that they had good remarks and good comments. I got them to take over most of my credit cards and they’re negotiating with all of the companies and paying them. Their enrollment process was by phone then they did everything online like the electronic signing of paperwork. They have negotiated down most of my debt saving me at least $1,000 on each credit card and I’m just very hopeful on the rest of them getting done. So far, they’ve paid off three of them and I have three others that are being paid off.

    Right now, there’s a problem with American Express which they’re negotiating with. American Express sent me an offer but I would have to pay an additional almost $200 every month. I can’t afford it on top of how I’m paying it off right now. So, NDR’s rep explained to me that I can decline it as it’s an offer and that we’ll go back to the table and figure something else that will be more beneficial to me. They are pretty flexible and hopefully, the problem with American Express will be resolved soon so that they can go through all the rest of the debts.

    I usually work with somebody different every time and it’s always very positive. When I speak to them, it’s usually because they have another creditor willing to do something. So, I have to approve everything and they make sure that I’m called or I have to call them back if I don’t answer. They explain everything to me and they tell me about the payments that I’m making. They give me calls every month and they tell me what they’re doing or ask if everything was okay or if anything has changed. They encourage me to go on the website and I can see everything there. Working with NDR has made my normal everyday life a little simpler. I’m not worrying about what I have to juggle this month to get the card paid so that the people aren’t hassling me. Also, there is no out of pocket costs and I know that what I send them every month has a fee off the top they get. But they provide the legal service and they do all the negotiation and all I have to do is say “Yeah.”

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    Customer ServiceOnline & AppStaffProcess

    Reviewed July 19, 2018

    I got to where I was having trouble making ends meet and I wanted to solve the problem. I've done a consolidation loan, but that only helps so much by itself. I needed something. I Googled debt relief and National Debt Relief was one of the first names that came up. I called them late at night and the person I talked to was very helpful with regards to the information that I needed to know and answered questions I had.

    The enrollment process was simple. They just needed basic information and then they looked up my accounts through the credit bureaus. Also, their people were really easy to talk to. My negotiator kept me informed which I liked. Then, whenever I called, they had no problem answering the questions I had. I get a call for an update every once in a while but when I want an update, I just look at the website and call them up with the number there. Furthermore, their website is really easy to use. Their reps also call me and update me if they settle things or get close to settling things.

    Since signing up with NDR, the program has been working well. I'm making my payments twice a month and that money goes into an account that is used to pay the settlement. I'm also paying a lower amount a month and I'm not having to pay towards all of it. It was also consolidated to one thing instead of settling to lower amounts and stuff like that. National Debt Relief has made my life simple and easier. I recommend them.

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    Staff

    Reviewed July 18, 2018

    The counselor that we have spoken to was very pleasant and knowledgeable on assisting us with our problem. Also, the welcome team went over everything that discuss previously. A job well-done, everyone should be commended. Thank you, Thank you.

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    Customer ServiceStaff

    Reviewed July 18, 2018

    I felt comfortable from the very first phone call. I spoke to Gilbert and he was very forthcoming with all information and answered all my questions. ( I even asked the same question a few different times to make sure I understood.) I spoke to a lady at the welcome center ( sorry I forgot name :( ) and she was also very comforting. She also answered all questions and made sure that I understood what I was doing. I really like that they are very helpful especially since dealing with debt can be a scary situation. As a young woman, I feel a lot better about my future.

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    Staff

    Reviewed July 18, 2018

    I contacted them for my problem and they made everything so easy that I almost forgot I have my debt problem. Thank you National Debt Relief and to Greg ** because if he haven’t contacted me back this would’ve never happened. Thanks.

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    Customer Service

    Reviewed July 18, 2018

    My experience with both gentlemen (Anthony ** and Mr. **) has been exceptional! Both men have provided all information in extreme detail, and were willing to respond with courtesy. I'm very well pleased! Although I'm not proud to be in my financial predicament I appreciate the help from National Debt Relief to help me become debt free once again.

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    Customer ServiceStaffTransparency

    Reviewed July 18, 2018

    Very helpful on all fronts from initial contact to final welcome call. All questions were answered to our satisfaction. All communication resources were given and gone over completely so that there would be no misunderstanding. Would recommend this company to anyone in need of this type of service.

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    Customer ServiceStaffTransparency

    Reviewed July 18, 2018

    The customer service at National Debt Relief is OUSTANDING!!! I was on the fence getting ready to OPT out of the program, I called in and spoke to representive and he was 100% on point. Anthony (REP) let me explain my concerns and speak about debt and never one time did I feel rushed off the phone. I am still in the program getting ready to be debt free. Well done! Thank you...

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    StaffTransparency

    Reviewed July 18, 2018

    This is my first time doing anything like this and everything was explained perfectly. I had a few questions and everything was answered to where I understood everything. The representatives were very pleasant and nice. Thank you for being so courteous and speaking plainly.

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    Staff

    Reviewed July 18, 2018

    I was very pleased with Tamara ** as she was very very helpful in finding the best option for me along with very precise and personable. I enjoyed speaking with her and she was very fast to get me information I needed.

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    StaffProcessTransparency

    Reviewed July 18, 2018

    The specialist who responded to my request - Aaron was very polite and professional. He explained the program and made sure I clearly understood. The lady who went through the application with me was equally professional and patient with me. I had a very good experience.

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    Customer ServiceStaffProcessTransparency

    Reviewed July 18, 2018

    The original phone call and contact I made to inquire into this program was handled very professionally by Sheryl and my further contact with her was always friendly and courteous. She answered my initial questions and we agreed upon a time to speak again that was convenient for me. After sharing information with my wife, I spoke with Sheryl again with a list of questions we'd thought of which she answered in detail and explained items I did not understand. With this new batch of information, we again agreed upon a time to speak again and after consulting with my wife we decided to enroll. The enrollment process was quite easy as I had my information already laid out in front of me.

    After receiving my "welcome" call and speaking with another representative I was sent digital forms to sign and return. The representative was understanding of my wanting to read through these legal documents and get back with their department. After carefully reading and making another list of questions, I called back and got the answers I wanted, then scanned and e-mailed back the signed papers. The representative also helped me in setting up my "client portal" account while we spoke.

    Overall, the whole enrollment and initial signing of documents process was easy to complete and was always handled with professional attitudes. I would recommend that if you are serious about this service you need to read the information online, even print out the pages and write down your questions to get answers prior to enrolling. The same goes for any of the legal documents that are presented. Each time I asked, the representative fully understood my desire to take time to read the paperwork and discuss it with my spouse before proceeding. I never felt pressured or rushed into the program, but then I feel I'd done my part to research it and prepare my documents needed to enroll. Hopefully in the near future I can comment on the great results that I'm looking forward to with NDR.

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    Process

    Reviewed July 18, 2018

    The only regret I have is not doing this sooner. I am finally stress free about my debts and am so grateful for this program helping me out of this struggle. I would recommend this program to any and all looking to get out of debt.

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    Reviewed July 18, 2018

    Wonderful Assistance. Looking forward to becoming debt free. I love that they have offered me so much positive energy. I love that I have been encouraged to live on my own budget and not creditors. I truly hope this actually works. Thanks.

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    Customer ServiceStaffProcess

    Reviewed July 18, 2018

    Very informative. Answered all my questions. Very Professional. I was nervous about the whole process and what might happen and what I needed to do and they were so helpful and answered all of my questions in a very professional manner.

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    PriceProcessTransparency

    Reviewed July 18, 2018

    My experience with National Debt Relief was very positive. They explained to me step by step the program and process and helped me with any questions. I'm very happy and I finally can pay my credit card bills without the high overages APR fee they charge. I finally can sleep at night!

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    StaffTransparency

    Reviewed July 18, 2018

    Everyone was very helpful, they explained everything in detail to me to better understand my situation. They were able to save me a lot of time and money. I am very pleased with the service they have given to me.

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    Customer Service

    Reviewed July 18, 2018

    I have a good experience with your company, and when I told them I can't hear phones and they were willing to work with me thru emails and I had to use relay service to talk to your rep to complete my case.

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    StaffProcess

    Reviewed July 18, 2018

    Extremely professional and helpful when needed. I look forward to working with the whole team to get my debt resolved. They were honest and forthcoming with my situation. They did not waste time, knowing I was working and had to expedite the process. I would recommend National Debt Relief to anyone who is stressed about their finances.

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    Customer ServiceStaff

    Reviewed July 18, 2018

    Good service. Very professional. I spoke with Mona who was very helpful. Listened to my questions and responded with accurate answers. I am a new client. I am encouraged about resolving my debt and believe National Debt Relief will solve any upcoming problems.

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    Customer ServiceStaff

    Reviewed July 18, 2018

    My experience was good, although my Welcome Call was with a lady who was very sweet but with her accent was very hard to understand, She didn't do anything wrong just a really thick accent with a lot to say and understand with the Welcome Call, I didn't feel like I could ask questions since she was reading from a script.

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    National Debt Relief
    Response from National Debt Relief

    Jamie, thanks for telling us about your experience. We want to make every aspect of our program as easy to grasp as possible. If there's any part of the program or process you don't understand, we encourage you to stop and ask questions so you can understand everything as fully as possible. Our team is always happy to help.

    Verified purchase
    Staff

    Reviewed July 18, 2018

    Counselor Mizrahi gave me all the information correctly and did a really good job for me to understand all the conditions I need to know. I wish I can make up my credit back to above the average after the debt consolidation.

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    Staff

    Reviewed July 18, 2018

    I am very happy with my experience. I was at the point where I really needed help and NDR was great to work with. They really helped me with my debt and with my stress. Great experience and great team.

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    StaffProcessTransparency

    Reviewed July 18, 2018

    Mr. Reginald ** and Paul ** were very patient and explained and answered all my questions regarding the program. I would recommend this program to anyone who is in the same predicament as me. They are number 1 on the BBB. That's why I did pick them to handle my debt.

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    Staff

    Reviewed July 18, 2018

    This has been a difficult time for me but your advisors made it as peaceful and as smooth as it could be and I’m very grateful for their help. Isaiah was exceptionally kind and so helpful to me. Thank you all for your assistance.

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    National Debt Relief
    Response from National Debt Relief

    Monica, thank you for telling us how it's been going for you. We're glad that our agent was able to help you through a difficult time. We'll be here with you every step of the way to help you reach your goals. We'll be sure to recognize the agent who assisted you as well!

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    Staff

    Reviewed July 18, 2018

    They were very thorough, very helpful. They made me feel like a tremendous burden is being taken off my shoulders. I was at a point in my life where everything was just piling up on me and I just didn't know what to do. National Debt gave me my sanity back. Thank them so much.

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    StaffProcessTransparency

    Reviewed July 18, 2018

    They were very thorough and answered all my questions promptly. They explained the program very clearly, and reassured me that they will be there to help throughout the entire process. And I also like the fact that they speak fluent English.

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    Staff

    Reviewed July 18, 2018

    Drew ** was the original person who helped us. She was super awesome and answered my endless questions. The follow up caller, I'm sorry, forgot his name, was also very helpful. I feel like I can really get debt free and stress free now.

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    StaffTransparency

    Reviewed July 18, 2018

    Needed help and National Debt relief was there! Thanks a lot to everyone that works there so grateful. Very professional when it came to explain my situation and what my options were. Would recommend to anyone in debt. Thank You.

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    Staff

    Reviewed July 18, 2018

    National Debt Relief has finally given me a path to a fast direction. National Debt Relief has saved me a great deal of money and stress. I would absolutely recommend them to a friend or family member. I am very thankful.

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    StaffProcess

    Reviewed July 18, 2018

    I have just started the program, so I can only discuss my experience up to this point. The people that I have worked with have been very kind, informing, and thorough. So far, I am very excited with this program. It looks like National Debt Relief has a really well established support system, and it's easy to contact someone for assistance. I'm anxious to see how this goes!

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    Customer ServiceStaff

    Reviewed July 18, 2018

    I have been nothing short of amazed with the work this company has done for me and in such a small amount of time. Ronnie has been absolutely wonderful. I can't remember the lady's name that did my welcome call I apologize but she was excellent in answer my questions and providing all the information and details I needing to know. Again, thank you. I can finally sleep again knowing I'm in good hands.

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    Reviewed July 18, 2018

    Just starting to use National Debt Relief's services. Sounds good with getting out of debt sooner than later, and I don't have to deal with the creditors. This is just the first step to financial independence. Will learn not to acquire so much debt in the future.

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    Customer ServiceStaff

    Reviewed July 18, 2018

    From the moment I contacted them it has been a nice, simple experience. Teneesha has been very helpful along with anyone else I have dealt with. This has been a big decision for me and I am thankful for the great customer service.

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    Customer ServiceStaff

    Reviewed July 18, 2018

    I had a great experience when going through all the information with Patrick. He went over everything thoroughly and efficiently. When we got the phone call the next, we had a lady didnt even caught her name. She was talking so fast I could barely understand a thing she was saying.

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    Customer ServiceStaffProcessTransparency

    Reviewed July 18, 2018

    I was very happy with my experience. This was at an awesome level of customer experience. The reps have explained everything in great detail and I am completely happy with my experience. I would definitely recommend to a friend. They were truly helpful by making sure I didnt have any questions at any time in the process.

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    Customer ServiceStaffTransparency

    Reviewed July 18, 2018

    The company did everything and then some. They went above and beyond the call of duty. Anthony was great with staying in touch with me and getting things done. The welcome lady was great as well. She explained everything to me and when she was finished she asked me if I had any questions. I'm sorry I can't remember her name.

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    Reviewed July 18, 2018

    When I talked to National Debt I wasn't expecting too much... boy was I wrong. I am happy to say I am pleased so far... Thank you for accepting me. I will be definitely recommending you to my friends and family... I have peace of mind and will be happy to be debt free in a couple years... Again thank you so much.

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    Customer ServiceStaffProcess

    Reviewed July 18, 2018

    The process of getting this done was fairly easy. Most of it was done on the phone and the computer. The consultant was very professional in his presentation over the phone stepping you through the process. They were able to answer all of my questions.

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    StaffProcess

    Reviewed July 18, 2018

    National Debt Relief has taken great care of us thus far during this process. All representatives we’ve spoken to were professional, helpful and knowledgeable. I trust they will successfully resolve our debt as quickly and efficiently as possible. Let’s do this!

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    Customer ServiceStaff

    Reviewed July 18, 2018

    So far my experience with National Debt Relief has been great. Customer service is amazing and the people are very caring. They will work with you as promised. I can’t wait to work with them more in the future. I’m very excited to become debt free.

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    Customer ServiceStaffProcessTransparency

    Reviewed July 18, 2018

    We just had an awesome experience with NDR! Any and all questions were answered. The agent truly understood any and all concerns we had and was very thorough in his explanations, he took time to listen and answer any and all questions and concerns. He even encouraged us to look into their ratings with the BBB and check out any concerns we had from the get go! We will be recommending to family and friends this program. It is not only a blessing to have the help but to be relieving stress as well. Thank you all so very much!!

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    StaffProcess

    Reviewed July 18, 2018

    My experience went good and Sebastian was very helpful and helped ease the situation. I was nervous, but he was great helping me understand the process and how it works. I look forward to continuing a positive experience and ending with a positive outcome.

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    Customer ServiceStaffProcess

    Reviewed July 18, 2018

    I had a wonderful experience enrolling in the program and I would highly recommend your company to a friend. The people I talked with seemed very knowledgeable and eager to help. They answered all questions. They had great professionalism. The process was quick and easy. Everything done online and via the phone.

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    Customer ServiceStaffTransparency

    Reviewed July 18, 2018

    Issac was very patient when giving out info. It was a little more than we expected but he took his time and explained everything. Super customer service. We are so grateful that National will help us and are looking forward to working with them. The program will allow us a little breathing room while we clear up our debts.

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    Customer ServiceTransparency

    Reviewed July 18, 2018

    Quick to help and get things moving. All information was accurate across all phone calls. Clear and concise. Readily answered all questions without hesitation. Online signature process was easy. Overall great experience. I would recommend to anyone looking for this kind of option to get out of debt.

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    Customer ServiceStaffProcessTransparency

    Reviewed July 18, 2018

    I googled the top companies for debt relief. This one was a member of Better Business Bureau and rated 5 stars. Edwin called and explained the program. He answered my questions and concerns The following day I received another welcome call and by then I had read thru the paperwork and had a few questions.

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    StaffTransparency

    Reviewed July 18, 2018

    Everything about my experience with National Debt Relief has been positive: the proposal was reasonable, the explanation was thorough and the contact with employees has been excellent; they have all been understanding and helpful. Thank you for your assistance. I would definitely recommend National Debt Relief to anyone seeking relief from out-of-control debt.

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    StaffTransparency

    Reviewed July 18, 2018

    The sign-up process, easy and seemingly transparent. Devin and Wayne were professional, courteous and knowledgeable. There was no pressure and I feel relieved. Hope everything goes well in the settlement process. By coincidence, I received an offer from NDR on the same day I had already called them based on BBB A+ rating.

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    StaffTransparency

    Reviewed July 18, 2018

    I would like to commend both representatives... that took the time and patience to explain every single little thing. They were very knowledgeable and made it a point to make sure I understood everything. They should be commended for the fine job they are doing.

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    Customer ServiceStaff

    Reviewed July 18, 2018

    My customer service representative was prompt in his communications with me and took his time going through the plans that were available to me and how the program works. Such a sign of relief when he called me back to tell me that I was approved and all in about 25 minutes after completing my application. Thank you!

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    StaffProcessTransparency

    Reviewed July 18, 2018

    I was nervous and unsure. Jose helped me, he gave me the info I needed and walked me through the process so I understood. Afterwards I felt better. He even let me know how things would work and what to expect in the beginning with the rough start that usually happens so there would be no surprises and the bad news made me feel better because I knew it would happen and would take time but would get better.

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    StaffProcessTransparency

    Reviewed July 18, 2018

    Both Ricardo and Isis were very professional and explained the entire program. They both answered all my questions and I'm confident this was the best option for me. The structure that we agreed upon was perfect and allows me the flexibility to pay it off faster without penalty.

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    Customer ServiceStaff

    Reviewed July 18, 2018

    The welcome call was easy and the representative was very informational and friendly! She answered all of the questions that I had and did not act as if I was a bother. I can't wait to start my journey to financial freedom with National Debt Relief and be stress-free! Thank you for your fast and friendly service:)

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    StaffTransparency

    Reviewed July 18, 2018

    Everything was explained carefully and fully. All questions were answered. I have a good understanding of what to expect. I would recommend National Debt Relief to anyone who needs help with their debt. The staff I have talked to are very friendly and helpful.

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    StaffProcess

    Reviewed July 18, 2018

    It was really pleasant dealing with the Reps, they were very professional. I would recommend you to all my friends. The process was very easy. The only negative part of the process was the Reps talked to fast and sometimes I couldn't understand them.

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    Staff

    Reviewed July 18, 2018

    My first experiences with my credit counselor and the welcome agent were awesome! Allen was thorough, courteous, and incredibly helpful and empathetic. Vanessa was the absolute same. I’m always a bit leery about these types of programs. Will they do what they say? I am completely confident that NDR will do everything they promised and more.

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    Reviewed July 18, 2018

    I think this is the best option for me to relieve the debt hanging over my head. I accrued this debt and feel I am at least trying to pay my bills with the help of NATIONAL DEBT RELIEF. I could choose to go bankrupt but feel this is a more honorable way to go.

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    Customer ServiceStaffProcess

    Reviewed July 18, 2018

    They were very patient with me with the times I was able to discuss on how the program works and runs. Very detailed with the papers I signed and patience was always there especially when my phone calls would drop due to my lack of call service. Always answered all of questions with details.

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    StaffTransparency

    Reviewed July 18, 2018

    Very patient and knowledgeable people. They had answers to all my questions. They were kind and willing to explain things to me. Not once did they seem annoyed or bothered or frustrated with me for taking up so much of their time.

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    Reviewed July 18, 2018

    Explanation of Company & process for Debt relief - Forms used and why, process to achieve debt relief, compensation to company for working with creditors to obtain a debt relief payment, my fees and payment to Company for obtaining personal debt relief since I'm limited financially by a disability fixed income.

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    Staff

    Reviewed July 18, 2018

    I was very satisfied with the help I received from everyone I spoke with during this experience and I feel a great relief knowing I’m no longer facing this on my own. Thank you to everyone at National Debt Relief!

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    Customer ServicePriceStaffProcessTransparency

    Reviewed July 18, 2018

    Was very clear about how the program works! I like how I was informed by emails with all the information I need to help me with reduce the interest on credit cards. Was very happy with resolving my debt problems today! Very nice folks thank you so much for standing by my side throw this hardship in my life! No bankruptcy for me! The way is to work out with my debt so everyone come out on top!

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    Customer ServiceProcess

    Reviewed July 18, 2018

    When I FINALLY decided to make the call, I was reassured and was made very comfortable talking about my dire situation. I should have made the call sooner, but didn't know what to expect. I can hardly wait to be debt free in 48 months. Nathaniel made the process so easy for me. I highly recommend this company to anyone having financial difficulties.

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    Customer ServiceStaff

    Reviewed July 18, 2018

    I was having a hard time making my payments and I didn’t want to go in bankruptcy. National Debt Relief looked like a really trusted company. The enrolment process was really easy. I called the company and they assigned a person to my case. The rep made it way too easy for me to gather the information and he was okay. NDR calls my creditors and makes a deal with the companies. And whenever they settle something, they call me back if I have to give them something. I'm fixing my debts and my credit cards. That's the way it's working. I got a little bit of money for my family now. I had a lot of stress and now, that's gone. The service from NDR is working for me and I'm about it.

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    Staff

    Reviewed July 18, 2018

    I needed help in lowering my bills and getting a stable account going. National Debt Relief was more interested in my problems compared to other companies. Their reps were also extremely professional and they handled my business in a professional way. Everything they told me was true and they were very careful of what they were saying and doing. The negotiator that I had was outstanding. Each time she had negotiated with a company, she would call to let me know what was going on. She kept me abreast of everything. They were helpful in getting things resolved.

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    Customer ServiceStaff

    Reviewed July 17, 2018

    Making my first call to N.D.R. was the scariest and most positive life changing decision I made. They were respectful, patient, and so reassuring that things would had in the right direction. Definitely relieved my stress due to finical crisis. Thank you.

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    StaffProcess

    Reviewed July 17, 2018

    Very kind and understanding of my financial situation. They were straightforward but also made sure I understood everything. They made me feel better and relieved about the process. The process didn't actually take long at all. It was quick and easy. Everyone I talked to was very kind.

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    StaffProcess

    Reviewed July 17, 2018

    The entire process was made easy and comfortable by Loudjine **. She is super helpful and super polite. The entire time we spoke I felt as though I was speaking to a real person and not just your standard rep from a company.

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    Reviewed July 17, 2018

    I had a very pleasant experience. It was stress-free and for informative. They did not make me like crap for getting into debt and I will be recommending anyone I know that has debt problems to contact National Debt Relief. Thank you guys for everything.

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    Customer ServiceStaff

    Reviewed July 17, 2018

    The representative was very helpful and informative. Everything was gone over in detail as well as provided great customer service. It was made sure I understood everything and asked if I needed assistance with anything. I am looking forward to becoming debt free! Thank You!

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    Staff

    Reviewed July 17, 2018

    The people I talked to were patient with me if I didn't fully understand something. I feel very blessed that this opportunity to get out of debt came my way. I will be happy to recommend this plan to any of my friends.

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    StaffProcessTransparency

    Reviewed July 17, 2018

    They explain very clear all the information about getting into this program. All the help we can get to get our credit improve in less than a year through this program. The person I spoke to was very polite and very helpful. Thanks.

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    StaffProcess

    Reviewed July 17, 2018

    I had a very good experience. Very supportive and helpful. I would recommend NDR to anyone going thru financial hardship! I felt very supported from beginning to end of the enrollment process. I felt a sigh of relief when I completed the process knowing my debt will be taken care of.

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    National Debt Relief
    Response from National Debt Relief

    Wanda, this is excellent news and we're very glad to hear it. We love hearing how the program helps give clients a sense of relief when they make the decision to enroll. Thank you for sharing your story with us and we hope to hear more great things from you!

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    Staff

    Reviewed July 17, 2018

    My hours on the job dropped drastically due to lack of business. I struggled for months to make ends meet and was looking for options to better me and my family without losing my mind and I came across National Debt Relief on the internet. I am happy I chose to go with them. They were straightforward with me about everything. I'm in my first stages of the program and will come back later to update progress.

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    Customer ServiceStaffProcess

    Reviewed July 17, 2018

    Amazing customer service! National Debt Relief made me feel relax with the option of Legal Security. Very knowledgeable staff and very polite. Their positive attitude is a plus. I will like to recommend this program to anyone struggling with debts.

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    Staff

    Reviewed July 17, 2018

    Professional and helpful. Matt was so encouraging. The name says it all. I feel such a relief now that I don't have to deal with aggressive creditors anymore. Now I will be able to correct my financial health in a methodical manner.

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    Transparency

    Reviewed July 17, 2018

    I was given excellent help with my credit and outstanding debt service. You explained everything to me and I was relieved to hear that you can help me with my debts. I am a happy customer and thank you for all your help.

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    StaffTransparency

    Reviewed July 17, 2018

    Everyone was extremely nice, understanding and I didn’t feel judged. I am not proud of the debt I’m in, but they are more than willing to help me! They walked me through everything so I would understand, and if I had a question, they stopped and explained it.

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    National Debt Relief
    Response from National Debt Relief

    Casey, thank you so much for the great review. Our team is among some of the most professional and skilled in the business, and we're glad you were able to experience that firsthand. We can't wait to hear from you once you complete the program and are completely debt-free!

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    StaffTransparency

    Reviewed July 17, 2018

    Steven ** was very professional, courteous and caring. I felt very comfortable with him and he explained everything I was concerned with. Your welcome team contact was also top notch! I'm looking forward to moving ahead in my life with your company to becoming debt free. You've provided me with all the tools and experts I need. You've given me peace of mind again. Thank you for everything.

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    National Debt Relief
    Response from National Debt Relief

    Helen, thank you for leaving a review today! We also look forward to working with you and helping you become debt-free. We'll continue to provide you with the tools and support you need to reach your goal. Welcome to the National Debt Relief family!

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    Staff

    Reviewed July 17, 2018

    Everyone I spoke with was very kind and very helpful. I also answered any questions that I had. So far we are happy with the results and look forward to seeing where everything goes. Thank you for helping us out of the bind that we put ourselves in.

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    Staff

    Reviewed July 17, 2018

    Both Adrian and Edwin were so helpful! They were all over it. It was s flawless sign up from start to finish. They made me feel very comfortable with the whole way through. I would definitely recommend if their service is any reflection on the company as a whole.

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    StaffProcess

    Reviewed July 17, 2018

    Very thorough, genuine and professional. The entire process was quick and easy. Everyone that contacted me was very patient with corresponding around my work schedule and willing to work with me to resolve any issues I had. I will highly recommend to anyone.

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    Staff

    Reviewed July 17, 2018

    Everyone was very courteous and helpful and understanding. I appreciate the timely feedback also and the patience in me trying to get back to all requests in a timely manner. Looking forward to seeing debt go down as I continue to work with NDR services. Thank you.

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    Staff

    Reviewed July 17, 2018

    The representative was very knowledgeable, respectable and very patient. I was very worried knowing I needed help with more than four credit cards and my finances was just enough to make only the minimum payments resulting in my balances barely changing meaning that I would be paying and going nowhere. However everything flow easier than I expected. Recently I was accepted. My monthly payments are much less than I was paying on all actually five cards and the wonderful thing is that I am allowed to break my payments in two and pay biweekly instead of one lump sum. Based on the reviews, I am expecting a successful experience.

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    Process

    Reviewed July 17, 2018

    Was such an easy process! National Debt Relief made me feel comfortable in my decision. They gave me all the information I needed and double checked I understood everything before moving forward. I am looking forward to having more freedom financially.

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    Customer Service

    Reviewed July 17, 2018

    The customer service was very informative and until I start working with you I will give you my opinion at a later date. Otherwise, everything was fine. Both women were very pleasant and kept asking if I had any questions.

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    Reviewed July 17, 2018

    In trying to find with my debt, National Debt Relief was very helpful from the beginning to the end and I am very much looking forward to being out of debt. It was a very simple and fast process with an attorney available if I need one and the option to pull out if I want to.

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    StaffTransparency

    Reviewed July 17, 2018

    Very kind, understanding, and informative. Everything was explained to me. There was no pressure to commit. I got all of the information that I needed to make and informed decision. I would highly recommend NDR to anyone who is in need of this service.

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    StaffProcessTransparency

    Reviewed July 17, 2018

    We were very pleased with the sign up. The patience of Natosha ** was unbelievable. The entire process was very professional. Regardless of the many questions that we asked, They were explained again and made very clear for us. Wonderful experience explained as many times as we asked for clarity.

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    Staff

    Reviewed July 17, 2018

    They were very helpful and helped me a great deal and this is just the beginning. I did my own research and they are FDIC approved and rated #1 by the BBC. When it's all said and done I will give another review with the final outcome.

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    StaffTransparency

    Reviewed July 17, 2018

    Everything was clearly explain and the customer assistance was amazing. They do try to help people and I think that we need more organizations like this one. All of the agents that were helping me were very educated and I am very happy work my way out of the debt with you guys. Thank you.

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    StaffProcess

    Reviewed July 17, 2018

    Good experience with National Debt Relief. I Would recommend this to anyone who is looking to be able to get out of debt within just a few years. Very courteous service with everyone that talked to. They were very precise with all of the information that you would need to know to decide if this program was the best solution for them.

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    StaffProcess

    Reviewed July 17, 2018

    I was struggling from debt and so I called National Debt Relief and now I feel I have more control over my life. They were very responsive to my inquiry and answered my questions so I could understand how the program works. No pressure...

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    Customer ServiceStaffTransparency

    Reviewed July 17, 2018

    Joel was very thorough with me describing everything. He responded promptly and answered all my questions in language that I understood. He walked me through the paperwork answering any question I had along the way. If I didn't understand, Joel took the time to review with me what was happening now and in the future.

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    Staff

    Reviewed July 17, 2018

    Very great assistance and good positive vibes. Couldn't ask for better... Thank you to assisted me and grateful for the help. Thank you. Hoping this is as good as I hope it to be. It looks promising. I am ready to be debt free and work hard at this.

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    Customer ServiceStaff

    Reviewed July 17, 2018

    Initially dealing with Chantel ** & then Sephanie ** I cannot express how impressed I was with both their efficiency, care, understanding and overall attitude while assisting me. Their customer service skills exceeded my expectations. Any question I had was answered quickly and I was made to feel like more than ‘just a number’, which was refreshing. So far I am very impressed by this company as a whole and I don’t anticipate that changing!

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    StaffProcess

    Reviewed July 17, 2018

    Joseph and Vanessa were very knowledgeable and friendly. Made the process easy. They have lifted some stress off my shoulders. It’s sad that I allowed it to come to this but glad programs like this exist. Thank you for your time!

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    Reviewed July 17, 2018

    I had to deal with a loan company which my home improvement company dealt with. They have a very short time period to pay off the loan. I tried to find other companies for a loan and had been turned down.

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    Customer ServiceStaffTransparency

    Reviewed July 17, 2018

    The gentleman who set us up was very courteous and answered all of our questions in a timely manner. Very appreciative. He explained everything we needed to know and even did a call back to ensure all questions had been answered.

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    Customer ServiceOnline & AppStaff

    Reviewed July 17, 2018

    The application and interview were conducted in a very professional manner with attention given to any concerns and questions I had. I appreciate the speed and efficiency with the response to my application. Thank you were much. I would definitely recommend your services to relatives and friends. I am looking forward to resolving my debt situation as soon as possible and if helpful will be sending additional funds.

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    Customer ServiceStaffTransparency

    Reviewed July 17, 2018

    I was falling behind with my obligations and was looking for a way to get my life back on track when I saw a email from National Debt Relief. When I applied over the phone, I was guided through the process with one of your representatives. He was extremely knowledgeable and helpful. Even though the documents seemed long and complicated, he explained each detail thoroughly and clearly and I felt like a weight had been lifted from my back. I would highly recommend that anyone who is having financial difficulties and feel that there is no help available should contact NDR.

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    Reviewed July 17, 2018

    Usually the first step is the hardest, but National Debt Relief made it an easy smooth sailing and motivated to knock all my debt out. Never been so happy to work and spend money to become debt free for a better future for myself!

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    Customer Service

    Reviewed July 17, 2018

    Great customer service initiating the relief plan. I hope it will be equally as good throughout the rest of this process. Easy to navigate client portal as well. If all goes well I will be out of debt sooner than ever with this plan.

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    Staff

    Reviewed July 17, 2018

    Elija ** was extremely helpful. This was very emotional for me as I know I put myself into debt and this is my last resort to help. I hope this all goes well and I can rebuild my credit in the future.

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    StaffProcess

    Reviewed July 17, 2018

    I started my discussions with NDR with much apprehensiveness. After talking with the representatives and discussing my situation I felt at ease quickly. There was no judgement in the tone of her voice as we talked, and she was able to step me through the process to get me on my way. I look forward to the future interactions and the professionalism they portray, to resolve my debt.

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    Reviewed July 17, 2018

    Everything was great. Shemori made it simple and easy. I hope this program helps my husband and myself get out of debt fast. It will be nice to get things back to normal. Thank you for all of your help.

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    Customer ServiceStaffProcess

    Reviewed July 17, 2018

    This is my first time doing this and I can say Mr. ** did an excellent job and explaining to me and every details have things work. He was very patient with me for any questions I asked. He was right there to answer them so I could understand. So now I am just waiting for this process to begin so I can relieve some of this stress off me once again. Thanks so much.

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    Staff

    Reviewed July 17, 2018

    National Debt Relief provided consolidation of our credit card debt where we paid them and then they paid the creditors. The enrolment process was easy, fast and convenient. It took about two weeks to get everything sent to them and get everything going. And the negotiator answered every time I emailed them. He was awesome. One time, we had to skip a payment and they were really nice and weren’t mad at all. Then they also helped up because there was another person out there with the same name as my husband and it really put us in a bind. We had to pay some money out to get his name cleared. Everything went nice and smooth. National Debt Relief is easy going and I've told many people about them.

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    StaffTransparency

    Reviewed July 17, 2018

    We feel that Natl. Debt Relief to very good at what they do. Explained everything very well. If you are in need of someone to help straighten out your debt problems, I think that this company will be a big help.

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    StaffProcess

    Reviewed July 17, 2018

    He explains the program very well and easy to understand. He's very helpful and covered everything that he needs to cover. He explains it one by one and slowly that you can understand. He answered all my questions and very accommodating. He makes you feel at ease and comfortable.

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    StaffProcessTransparency

    Reviewed July 17, 2018

    Just starting the process of a brighter future with less debt and stress. The process so far has been easy and I've taken the first step in gaining control of my bills. The staff has been very helpful and explained every detail and very friendly.

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    StaffProcess

    Reviewed July 17, 2018

    The whole process was simple and friendly. They worked with us on a plan so we knew exactly what was going on. They were able to advise on direction that was needed. The monthly payment plan is perfect for our budget.

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    StaffProcess

    Reviewed July 17, 2018

    Everyone I talk to is so nice and it makes me at ease. I’ve been so embarrassed about getting myself in this situation but everyone is so understanding. I can now finally be debt free with this program and I’m stress free. You all gave me my peace of mind back. Thank you!

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    StaffProcess

    Reviewed July 17, 2018

    The representatives did an excellent job in explaining the process and walking us through the documents. They were very patient and professional at all times. We feel relieved that there is someone that is willing to represent us with knowledge and experience to settle our case.

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    Customer ServiceStaff

    Reviewed July 17, 2018

    Matthew ** is FANTASTIC! Service & understanding from the beginning in an efficient manner. He was willing to answer any and all questions. He even answered an email over the weekend regarding my concerns. Great work and very happy so far!

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    Process

    Reviewed July 17, 2018

    I just signed up with National Debt Relief and the process was very relaxing and put me at ease. I still have a long ways to go. Just starting but I feel so much better knowing that NDR is on my side working for me. I really appreciate the help and can’t wait to have my debt wiped out in about 48 months.

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    StaffProcessTransparency

    Reviewed July 17, 2018

    I spoke with Steven and he was very helpful. He answered all of questions if I didn't understand he went over them with me again. The person who completed the process was also very understanding and helpful. She repeated her answers when I had questions and walked me through the process step by step. Each person was great.

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    StaffTransparency

    Reviewed July 17, 2018

    Very helpful. Isis was patient and thorough with the details. She answered all our questions and explain carefully. Items that we find a little confusing. Will highly recommend. Also would like to extend our thanks to Oleg for his patient and perseverance.

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    Customer ServiceTransparency

    Reviewed July 17, 2018

    Just entered program. Can't really give thorough review but early communication was very thorough and informative. Early indication looks like this is a very good program to help get from under credit card debt in a short amount of time.

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    Customer ServiceStaff

    Reviewed July 17, 2018

    My experience with National Debt Relief was outstanding. Rodrigo and Grace provided the most professional, thorough customer service. After speaking with

    them, I was certain that they worked for a very reputable company and were doing their best to help me. Thank you for the opportunity to resolve my debt!

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    PriceStaffTransparency

    Reviewed July 17, 2018

    I’m addicted to paying my bills on time and I was clearing up my checking account. One of my checking accounts was getting cleared because I was paying the bills every week. I felt I needed help because I had a whole bunch of bills and I needed somebody to help me. I got online and went searching and I came upon National Debt Relief and called them. They’re pricey, but it’s worth it and I’m not going to worry about it as long as everything has been taken care of in a good way. As long as my credit report is still saying that my payments are at 100%, then I’m good. They have been really helping me. I have been liking my experience with National Debt Relief so far and I have been seeing a change. I have been seeing that my credit is going back up.

    What they did was they took some of my debt that I had and they socialized with the people that I got the debt from and negotiated a lower price for me so that I can pay for it. They opened up the savings account for me and I put money in the savings account and they paid the bills based on that. I had to pay them as well, but they made sure that those bills were paid. So far, I check my credit report and I have always had a 100% on-time payment, and it has remained that way, so that’s good.

    The enrolment process was good, although there was one situation where they contacted me and told me that I would need to pass them a certain paper that I would need for some of the people that I got the loan from or the debt. They would contact them and I would need that paper, but they would send it to me. I did exactly what they told me and they contacted me saying I didn’t do it. They needed it, so I had to return the same paper around 20 times, and it was a little frustrating because my printer was down. I had to go somewhere else and spend money.

    I have around five bills with them and they had completed maybe three of them, so I still have two or three left. The program should be over soon. The interactions I had with my negotiators has been fine. They act like they really are trying to help and they were very patient with trying to explain to me because I don’t understand clearly sometimes. I would ask a million questions, but they would sit there and repeat the same thing a million times until I understood it, so I appreciated that.

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    ProcessTransparency

    Reviewed July 17, 2018

    I heard National Debt Relief's advertisement one time and I followed up on them, and they were helpful. They walked me right through the enrollment and it was very easy. I’m still in the process but so far, everything's been great. They keep me up to date on every move.

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    Reviewed July 17, 2018

    I had credit card debt. My son heard about National Debt Relief so he tried it for me. He did the enrollment for me and I’m still in the process.

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    Customer ServiceStaffProcess

    Reviewed July 17, 2018

    I had credit card debt and I tapped in some stuff on Google. National Debt Relief had an A+ business rating and when I talked to them over the phone, they were helpful. The negotiator was great and the people at NDR have always been really kind and understanding. I felt very comfortable discussing my concerns and needs to them. They answer my questions immediately. If I leave a voicemail, they do their best to answer them. I called about a month ago and the negotiator answered every single question I had. They also keep me updated. I was impressed by her calmness and ability to answer questions. If she didn’t know the answers, she would get answers quickly.

    NDR got together with me and added up all of my debts, then we settled on a certain amount each month. If there has been an offer and I would need more money, they would call and ask me if I could pay, if it works for me or not, a certain amount each month. I am about halfway done with the program and the amount of debt I'm having to pay each month got significantly reduced. Working with National Debt Relief made it easier to provide for my kids and live month to month. NDR is a way to reduce credit card debt and to start over, and it will reduce my monthly payments where I can save extra, set aside or pay more. If I wanna pay more and pay it off faster, it's great, but if I can only do the minimum, that’s fine too.

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    Customer ServiceStaff

    Reviewed July 16, 2018

    When I got connected with James, he spoke very good English and where I could understand what he was explaining to me. He covered what I thought was everything that needed to be covered. James also answered all questions I had and did so in a way that I had no problem understanding his response. My wife and I are very pleased to be doing business with NDR.

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    StaffTransparency

    Reviewed July 16, 2018

    When I enrolled, the representative that contacted me was Miss **. She was wonderful to work with. She was responsive, empathetic, positive, and encouraging. She did not hesitate to acknowledge my anxiety about my situation and she immediately fostered a relationship based on honesty, transparency, and respect. She really took the time to educate me on your program so that I was able to make an informed, direct, and qualified decision. I have worked in customer service myself for a number of years. I would be delighted and proud to have Miss ** on my team.

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    Customer ServiceStaffProcess

    Reviewed July 16, 2018

    I wanted to take this opportunity to provide my evaluation of those representatives that I have interacted with thus far since I began the process to consolidate my debt. The sales representative I worked with provided the support, assurances and overall process involved in this effort to resolve it in the best possible way. He was very thorough, patient and knowledgeable and made me feel at ease throughout the entire process. My second contact was with a customer service representative who also possessed the same attitude, knowledge and demeanor, which has left me more at ease and positive with my choice to take this step to handle my debt with the assistance of National Debt Relief and hopeful and confident that I made the correct choice to solve this dilemma.

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    StaffProcessTransparency

    Reviewed July 16, 2018

    I’ve been looking for some relief. I have called a few companies, but this one stood out to me. They were very transparent and forthcoming with the process. They answered all of my questions and set my mind ease. They understand the process can be a bit intimidating for most. They gave clear and concise instructions and let me know what to expect. It was much appreciated as all other companies I felt they wouldn’t give the info I needed until they had my account info.

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    Customer Service

    Reviewed July 16, 2018

    When I started this process, I was really stressed and felt like I didn't have any options, but my first call made my stress level go down, and even when I got the welcome call I was still feeling a little uneasy, but speaking with NDR really changed that. Thank you so much.

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    StaffTransparency

    Reviewed July 16, 2018

    Very helpful professional and understanding. Each step was explained in great detail and easy to understand. Reinforced all procedures and made sure that I understood everything... seemed to be a team who worked well together. Made an uncomfortable time bearable.

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    Customer ServiceProcess

    Reviewed July 16, 2018

    The National Debt Relief was true to its name ”Relief.” It was a true relief to think that we will have their support to answer and give what we owe our creditors. We will highly recommend the process to our relatives and friends. Hopefully, we could put behind us the experience of accumulating debts and avoid future unnecessary stress and physical illnesses.

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    PriceStaff

    Reviewed July 16, 2018

    I would like to say even though I am just getting started, I see light at the end of the tunnel. The people I spoke with were kind and understanding. I feel that this makes a lot of sense in doing this, at first I was not sure, but I see that this will help me and my wife. I want to pay for the things I have gotten, however, that interest makes it very difficult.

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    Process

    Reviewed July 16, 2018

    Daniel ** did an great job explaining everything to me. I also received all the information that I need if I have any problems. I signed all the pages that was sent to me. I would recommend this program to my friends.

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    Customer Service

    Reviewed July 16, 2018

    Thank you for a wonderful experience. Excellent customer service. Angel ** was superb. I felt like I was really being helped to become debt free. I wish I had done this a long time ago. I was able to save a lot of money, trading 30 years of minimum payments for 31 months of this program is a sigh of relief.

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    Staff

    Reviewed July 16, 2018

    Have just completed enrollment and very excited about this. I had nowhere else to turn, and everybody that I have spoke with have been exceptional and understanding. This is way out of my comfort zone because I have always strived to pay bills on time, but this is my fault and no one else's, there is no one else to blame for this debt except for my bad choices. I believe this is the best thing for my situation.

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    Reviewed July 16, 2018

    The ladies I spoke with today were very curious and knew their job. I had no trouble understanding them. You should be very proud of them. If these ladies can assist me out of debt, a huge load of pain, heartache and worry will be lifted from me.

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    Reviewed July 16, 2018

    I loved how they had all the answers to the questions that I wanted to ask without me having to ask the questions and how they were able to give me advice on what to do if something was to happen. I would definitely recommend others.

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    Customer ServiceStaffProcess

    Reviewed July 16, 2018

    The process was easy and understandable, I was able to complete the enrollment over the phone. The people are very professional and kind, and I should be able to save a substantial amount of money through the process an upon completion.

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    StaffProcess

    Reviewed July 16, 2018

    Steven ** was very helpful and reassuring. The process was quick, simple and easy. Frank ** was reassuring and helpful as well and guided me thru the process. It appears this program will assist me in my debt and financial goals moving forward.

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    Transparency

    Reviewed July 16, 2018

    Very efficient, and took time to explain each step. Thanks for your help. Would recommend to other friends. A top notch company. I am straightforward and the company is straightforward as well. Thank you, again.

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    Process

    Reviewed July 16, 2018

    I really appreciate the assistance that Chris ** and Paul ** provided. Both, Chris and Paul, were very thorough in explaining the process of how the debt program worked through National Debt Relief. Both, Chris and Paul, were very patient in helping me to understand the program. And, each of them listened carefully to my questions and were very focused on helping me to understand all aspects of the process.

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    Staff

    Reviewed July 16, 2018

    Everyone I talked with was courteous and answered all questions to my satisfaction. As I just stated, they were courteous and knowledgeable about what they were representing. They seemed to be professional and were able to determine what I wanted and were accurate in presenting to me what they needed from me.

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    Customer ServiceStaff

    Reviewed July 16, 2018

    Customer service was really excellent and did their best to make sure that I was satisfied with the service and did a excellent job. I would recommend the service to friends and co workers to get it because the service is good.

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    Staff

    Reviewed July 16, 2018

    I had a great experience. The counselors are very knowledgeable. They made me feel comfortable. They were not judgemental. It was a great talking environment. I would recommend this service and company to other people. I look forward to working with this company.

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    Staff

    Reviewed July 16, 2018

    I just want to say keep up with the great work. Y'all representative are very nice and understandable. This is a big relief for y'all to help me with my debt. This is one day I always remember. So nice to meet you guys and have a bless day.

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    Staff

    Reviewed July 16, 2018

    Helpful friendly service. Very fast process. With National Debt Relief I'm back on track to a brighter future. The staff was very helpful setting up and signing all documents and opening the escrow account. I'm already starting to feel peace of mind and financial stability is not too far behind.

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    Customer ServiceStaffProcess

    Reviewed July 16, 2018

    Great communication. Very easy websites to monitor accounts. Very helpful with any questions regarding the process. Simple application that didn't take long at all to enroll. Hope to be debt free soon. Everyone has been very helpful that I have spoken with.

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    StaffProcessTransparency

    Reviewed July 16, 2018

    Jalena and Nancy were really great! They both helped me understand the program and they help me gain confidence in the program I enrolled in. They were both courteous and objective in discussing the program to me. Jalena explained everything in detail. Nancy helped me in reviewing it and made sure we did not miss a thing.

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    StaffTransparency

    Reviewed July 16, 2018

    The Welcome Call representative communicated clearly and accurately. She was responsive to questions and was very helpful. She also was friendly and encouraging, which made me feel a wonderful sense of relief. I am glad that I chose this company to consolidate my unsecured debt. I am confident that it was a good decision and will help me to regain control over my finances.

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    Staff

    Reviewed July 16, 2018

    Everyone I talked to sounded like a robot and lacked a personal touch which would be nice considering this is such a personal type of transaction but they were all very knowledgeable and professional. I look forward to getting my debt paid off and moving forward.

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    Staff

    Reviewed July 16, 2018

    The agent was very professional and made sure I understood the terms. All the agents have been helpful and courteous. My experience so far has been positive and would recommend this company to others. No one wants to ask for help but they do not make you feel bad for asking. Thank you.

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    Customer ServiceStaffTransparency

    Reviewed July 16, 2018

    Courteous and patient. Listened to me fully and explained everything in a positive attitude. I really can't say enough. The two girls I spoke with was amazing. I had to call several times because of me and things (from being overly tired). They were extremely patient with my craziness, lol. We had fun and swapped stories. It was a pleasure and I look forward to speaking with them again. Especially Olga. She does her job well, very knowledgeable and everything; and deserves appreciation.

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    Staff

    Reviewed July 16, 2018

    Everyone I have had contact with at National Debt Relief has been very friendly, very helpful, and very knowledgeable! All employees that I have talked to have made this stressful experience with trying to settle my debt a smooth and pleasant experience. If anyone needs a debt relief company I will highly recommend using National Debt Relief!

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    Staff

    Reviewed July 16, 2018

    No one likes to admit they need help, it's demoralizing and humiliating. The representatives I dealt with were kind and compassionate and continued to be congratulatory on taking the first steps to success. A huge weight feels like it's been lifted - prayers get answered in many different ways!

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    Staff

    Reviewed July 16, 2018

    It has been an easy and very easy experience working with all the people. The agents make you feel at ease and are awesome at their jobs. I would recommend this service to any of my family or friends based on the type of attention and service I have received so far!!!

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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