National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed Aug. 6, 2018
Outstanding. All staff was knowledgeable and patient. Wonderful customer service. Devon is an exceptional member of your staff. He answered all of my questions and was understanding when I did not understand the terms. I could not be more pleased with his services and already feel a relief that I have not felt in a long time.
Reviewed Aug. 6, 2018
I was very much interested in the commercial on TV when I saw it so I decided to sign up with National Debt Relief and see what they could do for me. The first person who helped me and got me started was very nice. He explained what would be happening then we got together and set a payment arrangement that I could be comfortable and satisfied with. I am not working full time and they went by my figure. They asked me if I thought I could do this or that then we came up with something in the middle.
They are helping me get out of the debt that I'm in through debt consolidation and so far, they had gotten a couple of debts paid for. It takes time dealing with them and sometimes, it may not be fast enough for my other debt collectors. One wanted to take me to court but National Debt Relief has lawyers to intervene with that and they have been helping me out with that. The staff has also been awesome as far as contacting me and letting me know where I'm at. They all seem to be working to help me get out of debt. I'm hoping that I'll be free of all of this in the long run and I won't go back into that situation again. So far, I'm very satisfied with National Debt Relief and I would refer them if anybody asks.
Reviewed Aug. 6, 2018
I was not working and I was on disability, so I needed the services of National Debt Relief to help settle my debts. Somebody referred me to them. The cost for the service is worth the money and the payment plan works very well for me. They came up with a monthly payment that I could afford. They’re doing a good job and I like what they’re doing so far. The reps have been awesome and I’m pleased with their professionalism. They let me know all the details and the payments, and when a settlement is being negotiated. I would suggest to people who find themselves in a bind and find it hard to manage their bills to give National a call and see how this debt relief company could help them.
Reviewed Aug. 5, 2018
My experience with NDR was great! I feel relieved that I received honest, professional and sincere support to get my credit restored. I love that they gave me full transparency with the process with no doubt. I also liked that the process was reviewed again from the welcome call and all of my information was confirmed.
Reviewed Aug. 5, 2018
Ricardo ** is very patient and thorough. He responds quickly! He made everything less intimidating than I thought it would be. I’m very happy with him. I was really looking for the human side to everyone I spoke with. I know they have to read scripts, but I just wanted a little softer less scripted moment. I know that sounds silly, but it helps when making such a huge decision.
Reviewed Aug. 4, 2018
Very thorough. I enjoyed speaking with everyone I came in contact with. I think I will enjoy this process into getting out of debt and building my credit up. I wish I had found this sooner. But There’s no time like The present.
Reviewed Aug. 4, 2018
I am so happy I joined the program. I would definitely recommend the program to someone else. The customer service agent Edmond ** was very helpful and clearly explained everything to me. Thank you. Hopefully my debt will be cleared asap.
Reviewed Aug. 4, 2018
Are called National Debt Relief to finding out more information packet considered a credit card and medical debt that and they were very informative and very kind to answer every single question is why I decide them as their primary people to deal with my debt.
Reviewed Aug. 4, 2018
I’m very completely satisfied with the accuracy with the information and the friendly representative that made it comfort with my decision and outcome with personal background information. Very pleased to take the step to be relief debt and build better score.
Reviewed Aug. 4, 2018
Kelli was a great help throughout my enrollment process and very knowledgeable of my current situation. She was eager to assist me. I am happy to have found a good company to help me through the debt relief process and to have the cloud lifted from over my head.
Reviewed Aug. 4, 2018
So far, the experience with National Debt Relief has been good. I had too many creditors and NDR was referred by someone who was already using them. The enrolment process was easy and I've had great interaction with the NDR reps. But in the last month and a half, two months, I haven’t heard anything from them. Also, their cost is a little high. I’ve paid NDR $600, which is the same as what I’m paying my creditors. Nevertheless, their program handles my debts for me, taking it out of the account and making sure it’s done, rather than me trying to manage 18 at one time. We got three accounts settled and I’m waiting to see what the next ones have in store.
Hello Jackie,
Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible value. A member of our team will be reaching out shortly to update you on the progress of your account or can also call us directly at 888-660-7427.
Reviewed Aug. 4, 2018
I have National Debt Relief settling my debts for lower amounts as I had no better way of getting it resolved. Enrolling was an easy process and I felt confident that they would be able to pull it off. However, they don't keep me very well informed so I don't know where we are in the process now. My rep was informative and I was impressed with his knowledge. I wish I could keep talking to him because I liked him. My payment plan was a good one and I felt quite relieved. The program has given me enough money to live, whereas I was struggling before.
Reviewed Aug. 3, 2018
Starting this process was so fast and easy that it was unbelievable. Everything went so smoothly and the staff that I have worked with have been so professional. Thank you for all you do. I would recommend this company to anyone who was looking for help with their debts.
Reviewed Aug. 3, 2018
Happy with who I spoke with about all my options. How you can help me with my situation. They were very thorough with all information. I was very comfortable when I signed the application. I am very thankful for a pleasant experience so far. I hope all works out well.
Reviewed Aug. 3, 2018
The customer service was nice. I was feeling really embarrassed about my financial situation, but I was reassured there was no judgment. The NDR representative stayed warm and professional. After I graduate from the program if I know a friend who is also in need, I will refer them. Thank you.
Reviewed Aug. 3, 2018
Steve was very honest and knowledgeable! Helped me step by step through the process! I am now on my way to being debt free! I would highly recommend NDR. They are very thorough and will give you the peace of mind you need when dealing with hard times.
Reviewed Aug. 3, 2018
I reached out to NDR after losing my job and needing to get back on track financially. The communication between myself and Debt Specialist, Bill **, was frequent and always timely. He worked with me, had patience with me and answered all of my questions. He even spoke with my husband to explain the program and relieve all of his doubts. Although I am nervous about my credit score and not having a credit card to fall back on, I know that it will only go up after clearing my debt and working with a debt counselor to make sure it doesn't happen again. From the beginning, I felt comfortable in working with NDR and do not regret this decision.
Reviewed Aug. 3, 2018
The process took time, but it was easy and they gave very clear directions. They took time to go over everything to make sure that I understood what I was getting into and what I was signing. I really appreciate all that they did to help me.
Reviewed Aug. 3, 2018
Steven was very helpful and thorough when he explained the program to me. I really appreciate the help that I am receiving. Monique on the Welcome Call was also very kind and helpful. Being in a debt situation is embarrassing and stressful. The way I was treated and helped made me feel that I chose correctly reaching out to this company for help with my situation. I already feel relieved, and am very appreciative that I will be receiving help. Thank you again.
Reviewed Aug. 3, 2018
Ricardo ** was very professional, helpful, courteous and patient... He made very very clear and easy to understand... He answered all my questions and was very thorough in all aspects of the application process. Gabriella was very precise and courteous as well and explained everything in a way that made sense to me...
Reviewed Aug. 3, 2018
Both reps I spoke to took the time to fully explain their services and procedures and made sure all my questions were answered. They have various ways to reach out to them and many resources available. I haven't tried many of them but so far everything is easy to navigate.
Reviewed Aug. 3, 2018
I dreaded signing up for this, expecting a million questions I probably could not answer, required to submit documents I did not immediately have, and wait a few weeks for a response. So I created a spreadsheet before I made the call. However, none of this happened! The representatives had access to my accounts, and anticipated all my questions. So glad I made the call!
Reviewed Aug. 3, 2018
It was frustrating because I was in a hurry. I think you will be able to help me though. I have confidence. Aurther ** was very helpful. I will definitely keep in touch and call if I have any questions at all.
Reviewed Aug. 3, 2018
Everyone that I talked with were very helpful. They were very nice. They want to do their best to help me. I am so glad you are here for me. I want to thank all of you so much. This will be so nice when I will be debt free. The people that I spoke with were very assuring that I was doing the right thing. Thank you again.
Reviewed Aug. 3, 2018
My debt specialist, Eddie **, was very professional and patiently helped me get me signed up. It was very simple and took a huge load off my shoulders. I was on the verge of defaulting on payments and did not know where to turn, so do not wait until you are drowning.
Reviewed Aug. 3, 2018
The initial contact person Al ** and the two persons from underwriting with whom I spoke provided excellent information for decision-making. I feel confident that the services I will be receiving are exactly what I need right now even though I wish they did not have to be implemented.
Reviewed Aug. 3, 2018
Excellent staff very well explained. I would recommend this to anyone that need help. I was a little anxious at the beginning but they explained to me everything very well. After he explained to me how it works I felt safe after that. Thank you.
Reviewed Aug. 3, 2018
The representative thought that I would better be placed in the Debt Negotiation Program. He thought it would be better for me because of my hardship. I was very pleased after the conversation with him. It will save me money monthly which will be of great help.
Reviewed Aug. 3, 2018
All of whom I spoke with were courteous and proficient. All were very professional and were quick to answer any questions I had. All of my options were given to me, with an explanation attached. I look forward to further dealings. Thanks.
Reviewed Aug. 3, 2018
It was an easy experience with everyone I spoke to. Very easy to understand the process. I would recommend this program to anyone who is trying to relieve some debt. Thank your for all your help you have given me. I can't wait to be debt free.
Reviewed Aug. 3, 2018
The representatives that’s helped get my program started were very helpful and made the process very easy. My first agent was very personable and she made it easy for me to understand everything. I’m glad to be able to get this program started and see where it’s going to take me.
Reviewed Aug. 3, 2018
Representatives were very professional and very helpful with the whole situation. National Debt Relief is a awesome program and I would recommend it to anyone who is struggling financially. Thank you so much NDR and I'm looking forward to a new chapter and getting back on my feet again. I am glad I chose to go through with National Debt Relief.
Reviewed Aug. 3, 2018
This has been an amazing experience so far. I am just getting started but with what I have been dealing with prior to this call I feel like a weight has been lifted off of me. I believe that God send them to me and I am so grateful to be able to gain Financial freedom again.
Reviewed Aug. 3, 2018
I am looking forward to my financial future and freedom. I feel at ease knowing that National Debt Relief will be handling issues with my creditors. Customer service was great and were very informative when going through the application process and going over all the information I received.
Reviewed Aug. 3, 2018
The two people I spoke with were very polite and knowledgeable. They made sure I understood what I'm getting myself into and the pitfalls that are to come. The fact that they both reiterated the hit to my credit will happen, some creditors might not settle and therefore I will be responsible and other services that are available for me to use.
Reviewed Aug. 3, 2018
James and Andrew were very thorough in exposing every aspect of the program. They both didn't leave out a single detail of how the program works from start to finish. They answered all of my questions and made sure that the program was something I 100 percent wanted to do before enrolling.
Reviewed Aug. 3, 2018
I was very impressed by the transparency of the process, the in-depth explanations and the professionalism of all with whom I dealt. I am looking forward to becoming debt-free as quickly as possible. Chris was especially clear and answered my questions.
Reviewed Aug. 3, 2018
Great experience from beginning to end. Very informative and professional. Easy to understand. Mr. ** made the process seamless and my welcome call was very easy and also very informative. I would definitely recommend National Debt Relief to family and friends.
Reviewed Aug. 3, 2018
The initial phone call and overall approach of the program was thorough, respectful and provided a clear understanding of the program benefits and responsibilities to achieve a responsible financial status. The subsequent phone call to verify the info etc. was a bit "robotic" and literally read from a script. Perhaps this is mandated by regulatory compliance, but the delivery could be improved. Overall my satisfaction is at 5 stars. Thank you.
Reviewed Aug. 3, 2018
I was nervous at first thinking about starting the process with National Debt Relief. They explained everything very well and made the experience very easy and uncomplicated. They were very easy to talk to and made the process simple. I had no reason to be nervous. I will recommend National Debt Relief to friends and family should they ever need this type of service!
Reviewed Aug. 3, 2018
The processing service with National Debt Relief was really good and easy to do. Their negotiator walked me through exactly everything and negotiated very well. They were very pleasant and I had no problems with the payment plan. Now that I've completed the program, I feel much better. It’s like a weight off my shoulder. NDR did a great job for me and it was an excellent experience.
Reviewed Aug. 3, 2018
The two people I spoke to at NDR were so friendly, knowledgeable and helpful. They explained everything concisely and completely. They made me feel so comfortable moving forward with my plan/program. I can't say enough positive things about these two people and about this way to finally get out of debt and free up some well-needed money each month. Thank you so, so much NDR!!!
Reviewed Aug. 3, 2018
Very informative and professional. I feel very comfortable putting my debt problems in your hands. I look forward to more good things from this company and am excited to be debt free. Welcome caller was clear and to the point when going over information.
Reviewed Aug. 3, 2018
The customer service representative was very thorough and answered all of our questions. Mrs. Sharde ** was very professional and patient with us, she reassured us throughout the process and showed no judgment about our financial situation. Very excited to begin and become debt free.
Reviewed Aug. 3, 2018
Smooth and easy transaction. Can't wait to get these debts of ours settled. The process of getting enrolled takes a while to do but hopefully it will be well worth it in the end. The welcome call seems to be just a complete review of everything. Doesn't seem like it's a necessary step in the entire process.
Reviewed Aug. 3, 2018
At the time I sought National Debt Relief's services, I was having some issues with my credit and I wanted to try to get everything paid off. I’ve been hearing about them and a couple of advertisements on the radio, plus I saw ‘em online as well. I contacted them via email and phone, and their customer service is great. I was able to contact them directly and they were able to answer any questions I had with no problem. I'm into their credit repair/debt consolidation program for a year now and the program has been able to balance off some debt that I had, as well as bring some of those balances up. Then they based my monthly payment off of the balance that I had. Working with them helped balance everything out, and get moving forward on my credit. And if someone asks me about National Debt Relief, I'd tell them to try it out.
Reviewed Aug. 3, 2018
National Debt Relief was the one available when I was looking on the internet for some needed help in taking care of my credit cards. I was a little nervous talking to them but after a while, it got trusty. They’re upfront with what they’re doing, what type of arrangement is being made and what I needed to do. They’re able to take care of business without me looking over their shoulders. With NDR, I didn’t need to worry about creditors until I needed to.
Reviewed Aug. 2, 2018
John explained the program very well. Very professional and no pressure. The welcome call was very professional as well. John assured us that the program would be very good for us. Our situation was perfect for this method to reach our goals.
Reviewed Aug. 2, 2018
The folks at National Debt Relief are amazing. The setup and go is quick and super easy. They are a fantastic group to work with. Will tell anyone who needs the help, to call them before they file anything else.
Reviewed Aug. 2, 2018
Everyone I dealt with via e-mail or on the phone was very clear, thorough and helpful. The decision to use National Debt Relief to get me out of a difficult situation wasn't an easy one, but the staff was most helpful and reassuring.
Reviewed Aug. 2, 2018
So far I have had an amazing experience. They have been very helpful and answered all of my questions. Devon has been EXCELLENT and made me very comfortable throughout the process. I have just begun the program, but as of right now I am pleased with how everything is going.
Brooke, thanks for taking the time to leave us feedback today! It's good to hear your experience was so positive with our agent. We'll also make sure to recognize him! We wish you the best of luck with the rest of the program.
Reviewed Aug. 2, 2018
It would be fair that everyone did all tasks in a professional matter. Talking for the time was nice and respectfully for all concerned. It looks nice. You have a great customer service on board. I look forward to the next call.
Reviewed Aug. 2, 2018
Everything was explained to me and she made sure I understood everything. She took her time to make sure I understood what the program was about and what to expect in the future from the program. She was very knowledgeable and made sure I knew just what was going on. She was very nice.
Reviewed Aug. 2, 2018
Everyone was very professional and easy to work with! This was a very easy thing to get started and very. The information was very easy to understand and I am very glad I choose National Debt Relief and look forward to being debt free! Thanks!
Reviewed Aug. 2, 2018
Everyone was very helpful and answered all my questions. I would recommend this company to anyone. The staff made me feel very comfortable and relieved after completing the phone conversation. The forms online were very easy to follow and answer.
Reviewed Aug. 2, 2018
Very nice and pleasant people to talk to. I feel like I am in good hands and can trust that my case will be handled without any problems. They were Efficient and hopefully very successful in my case. Can't wait to be debt free.
Reviewed Aug. 2, 2018
Mr. **, Simon and Customer Service were marvelous, displaying attentive, professionalism, understanding and empathetic to my hardship. Taking time to explain the program, asking & probing questions to assure I was fully aware of my options, program and outcome. I am glad to have decided to chose NDR.
Raul, this is great news! We're glad you could experience the professionalism of our agents during your enrollment. We appreciate you choosing us and we'll continue to work with you to help you reach your goal of becoming debt-free. Thanks for taking time to leave feedback today.
Reviewed Aug. 2, 2018
Thank you NDR! We can finally see the light at the end of the tunnel. The customer service is very thorough, timely and the agents make the programs easily comprehensible. I am proud to be working with a company who prides itself on transparency. VERY SATISFIED!
Reviewed Aug. 2, 2018
I reached out to National Debt Relief for help. I was given service that was out standing. My initial contact was Meisha. She went out of her way to help. She was very professional & a credit to your organization. I received welcome call after I was approved for the program. The lady was very professional & helpful as well.
Reviewed Aug. 2, 2018
They are really easy to talk to and work with. They also are saving us money over the long run. I would recommend them to anyone with financial issues! I hope to get my debt on track and boost my credit score!
Reviewed Aug. 2, 2018
I am very satisfied with National Debt Relief for helping me with my financial problems, I would recommend them to a friend, or anyone else for that matter! I am very thankful that found them, when I needed them the most!
Reviewed Aug. 2, 2018
Maurice was helpful in answering my questions and concerns; concern over monthly charges; Maurice set up a new draft schedule for my account at my request. Maurice was very professional; in addition he was able to explain my account and the new draft schedule and let me know what risks were involved.
Reviewed Aug. 2, 2018
Everyone we dealt with was friendly and knowledgeable. They described the process well and informed us about steps to take in the future. Krista ** and her associate were courteous on the phone and by email. This is a rather difficult time for my wife and I, but hopefully with NDR's help we can get through this.
Reviewed Aug. 2, 2018
The few people I talked to at National Debt were so nice - knew what they were talking about and got back to me when they said they would - very professional. They answered all my questions and offered assistance helping me in any way they could - gave me encouragement.
Reviewed Aug. 2, 2018
My encounter with all staff has been presented with courtesy and professionalism. They seem to be very knowledgeable and willing to assist. Explanation of services that will be provided, signing up for program and documents were not hard to do.
Reviewed Aug. 2, 2018
My debt counselor, Valentine, was extremely helpful and understanding in helping to provide assistance for me to get out of debt and back to being financially confident. He was very informative and didn’t rush to just get it all over with.
Reviewed Aug. 2, 2018
So far what I can tell is this is a good place to be. But I’ll know more in the end. I’ve always had good credit like my whole life. So I am nervous as heck to have this over with so I can go back to my normal life once again and stop worrying about if I can take my kids to the beach without feeling bad that I’m not at work every single day working to pay for everything on my own. As a single mom it is very hard. But with National Debt Relief I will finally be able to have fun with my kids again. Thank you so much and God bless.
Reviewed Aug. 2, 2018
NDR was extremely helpful, professional, and knowledgeable. Their representatives have helped my family and I to get back our normal lives and we will forever be grateful to the team. They are extremely knowledgeable and were able to answer any and all questions that I had for them. I am extremely satisfied with my choice to enroll in the program.
Reviewed Aug. 2, 2018
I was very pleased with my Welcome call the other day. The representative was very thorough and answered any questions that I had. He seemed very genuine in helping my spouse and I get a better understanding of what NDR is and how they can help benefit our family in the future to come. Thank you for your wonderful services and all the help it will take to get us on the right path to live a debt free life.
Reviewed Aug. 2, 2018
I was getting overwhelmed by the debt after my back injury. I finally decided to call the number on FBN and boy what a relief it is to have this taken over and all I have to do is make a deposit and it will be taken care of. Thank you NDR.
Reviewed Aug. 2, 2018
Everyone was very friendly and professional while helping me out during this stressful time. I appreciate everything explained to me in detail. They always asked if I had any questions and told me to call with any questions. I would recommend Debt Relief to friends.
Reviewed Aug. 2, 2018
The representative was really patient with assisting me and informative. She told me all that I need to do in order to make a success of this program. It a process that requires trust and dedication. The good part is I will have support from a team of people.
Reviewed Aug. 2, 2018
Everyone was helpful and explained everything very well and answered all my questions. Very nice people and polite. I would recommend you to all my friends. It was fast and easy. And love all the services you provide. Thank you for all the help you have done for me and my family.
Reviewed Aug. 2, 2018
My experience has been very favorable so far. I am glad I took the step to enroll. The representatives have been very helpful and knowledgeable about explaining the program to me and answering the questions I have had so far. I am excited and ready to become debt free.
Reviewed Aug. 2, 2018
I was very skeptical of working with a debt relief agency but my experience with NDR proved to be very insightful, transparent and encouraging. I am confident that they will be able to help me tremendously on my pathway to financial freedom. Paul ** and Kathleen (who did my Welcome Call) were wonderful.
Reviewed Aug. 2, 2018
I just enrolled in the program but wanted to say the initial sign up went very well. The service rep was very kind and understanding and answered all questions. I hope the rest of the program goes this smoothly and I will be a very happy customer.
Reviewed Aug. 2, 2018
Start up - This part of the process was lengthy and crammed full of information, but required (lots of red tape). The people I spoke with were friendly and patient, which I appreciated (Being in this situation is enough to deal with, so dealing with grumpy people wouldn't work). My only (somewhat) complaint is the charge rate of 23%, it just felt a bit "lofty" to me, although (to be fair) I have no idea what efforts are required to make this debt relief happen! Being a loser is just expensive!
Hello Clay,
Glad to hear that our team was able to assist as you start on your journey to a debt-free future. We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5-star experience for every client.
Reviewed Aug. 2, 2018
National Debt Relief has made this process easy and painless. Paul was great with providing all the information and questions I would’ve had. It’s a lot to take into consideration but I’m more than happy to it with you guys!
Reviewed Aug. 2, 2018
Everyone has been very helpful who I have talked to! Made me feel more at ease and less stress. I am anxious to see how everything turns out once it’s settled. Gary has been great with the whole process and I forgot the lady who helped with my welcome call but she was very pleasant.
Reviewed Aug. 2, 2018
Was super impressed about getting it all done in one evening and that Alex was very helpful and patient about our not understanding the way it works, we now feel very confident that we will be out of debt very soon. Thank you debt relief!!!
Reviewed Aug. 2, 2018
I was afraid to make the call but as soon I spoke with the representative he explain everything that I need to know and made it easy for me to made the decision. Everything was done by phone that's so convenient for me, it looks less than hours to get the call that I was approved. Thank you for your help.
Reviewed Aug. 2, 2018
Excellent service, answered every question I had in great detail. Very supportive, never talked over my head, always willing to explain, and let me know I am not in this alone by any means. Thank you to everyone that helped me.
Rachel it's our pleasure helping you reach your goal of being debt free. We always want to make the process as easy and easy-to-understand as possible so don't hesitate to reach out if there's anything you feel we can do for you. Thank you for leaving a review today.
Reviewed Aug. 2, 2018
National Debt Relief provided credit card release service for me. The enrollment process was simple and I felt very good about it. I’m still in the process and everything has been very good with the assistance I received as well as with my negotiator.
Reviewed Aug. 2, 2018
I'm one year in my National Debt Relief program and it has been helping me financially. They really work with customers and help them with whatever problems they have. I've recommended NDR to a friend and said that this is a wonderful company.
Reviewed Aug. 2, 2018
My debt was becoming more of a problem and I’m not able to get rid of any of it since I’m on a limited income. I liked National Debt Relief’s reputation and their reps were very professional. NDR contacts the debtors and try to work out a satisfactory deal that they come back to me with which I can either accept or decline. It's an ongoing thing and they have rectified a few of the accounts. I give them money every month and they're working as fast as they can with the amount of money that they have collected from me. It would be nice if the debt was all disappearing at the same time but NDR gave me a timeframe of up to two years. They were very thorough about what they expect to happen.
We are using a payment plan and we are making it work the best we can. When we have a little bit of extra money, we put that in there but most of time, what's designated every month to go in there is there so they can do their job. I would recommend National Debt Relief. If you have a problem with debt, they're certainly the people that you can talk to.
Gladys, thank you so much for taking the time to review our services. It sounds like you have an excellent grasp on the process and that will be very helpful to you. We've found that our most successful clients are the ones who have the best understanding of this process and what it really takes to do this program. Keep at it; consistency will be your best ally in reaching your goals. We wish you the best of luck!
Reviewed Aug. 1, 2018
Atif was a very helpful representative and was knowledgeable about your offerings. He made us comfortable about the process and explained it fully yet concisely. He made the process painless and transparent. We were comfortable with what he said and how things worked. His training was obviously thorough and appropriate.
Reviewed Aug. 1, 2018
I felt immediate relief speaking to the NDR representative. They answered every question I had and immediately put me at ease. My financial problems were not being erased, but NDR made me feel like they were in this with me - a partner - and that an end would be in sight. It was like I could breathe again and knew it wouldn't be looming over me forever.
Reviewed Aug. 1, 2018
Received information on how program works, how to contact program if I have questions or need information, how and when payments are received, how to get legal assistance if needed, that all negotiations with creditors will be handled by National Debt Relief.
Reviewed Aug. 1, 2018
Max was very thorough when going through all of my information and all of the information I needed from National Debt Relief program. Extremely helpful and made me feel secure and know that if at any time I need help I can contact him at any moment for guidance or suggestions.
Reviewed Aug. 1, 2018
I have to say that Jonathan and the welcome service lady (can't remember her name, sorry) they were both very helpful. I feel positive about this program and getting free of debt for the first time in a long time.
Reviewed Aug. 1, 2018
Everybody I've talked to you so far if it's been courteous and goes beyond just talking, explain stuff to you. I really hope this helps and I appreciate what you've done so far. It'll be nice not having to worry about anything except my husband recovering from his surgery.
Reviewed Aug. 1, 2018
The team members were very thorough and polite. They gave me a clear path moving forward and so I feel very informed. We discussed each step of the process and I signed up having a good understanding on your process.
Reviewed Aug. 1, 2018
Great experience with getting all of my questions answered and they were very patient with me as I processed all of the information. I really felt like they cared about me and they helped me come up with the best plan for me!
Reviewed Aug. 1, 2018
Both agents were friendly and helpful. Mathew ** and Monica ** were professional, and clear about the program and the requirements of the program. Would recommend to friends. They helped make an uneasy situation feel like there is hope in my situation after all. I will give this my best effort to succeed with the program.
Reviewed Aug. 1, 2018
My husband and I just enrolled in National Debt Relief after experiencing fia financial hardship. The enrollment process was made easy by extremely helpful specialists. They walked us through it step by step and made sure that we understood all of the details and got everything done correctly. Wonderful service.
Reviewed Aug. 1, 2018
We want to thank Crisanta **, Cerified Debt Specialist, for helping us through this process. Her professionalism, knowledge, and courtesy, made us feel comfortable. This is not an easy thing for anyone to go through. Crisanta went above and beyond, going over everything with us.
Reviewed Aug. 1, 2018
Wonderful experience in making the decision to enroll in this program. It is not always easy to make the decision to financial freedom, but the team made me understand the program and how it will impact my future. All of my questions and concerns were answered to the fullest.
Reviewed Aug. 1, 2018
Great communication, very helpful every step of the way, very friendly and without a doubt great team, would use them again, or would pass the message to a friend in need and tell them how helpful they are and time sensitive and fast. You get out of debt and can breath again.
Reviewed Aug. 1, 2018
Everybody was so amazing. Thank you so much. I cannot wait for my 3 years to be over, I was pretty sure I would be paying on these credit cards until I died so to know that I will be taking care of like I said in three and a half years is amazing.
Reviewed Aug. 1, 2018
All involved were very helpful... I hadn't any trouble following what was needed. The experience was painless and I would recommend your agency to anyone who asks. I look forward to working with your agency and the people that work for you.
Reviewed Aug. 1, 2018
I was extremely grateful for the time, explanation and service provided by your team. Lisa ** was excellent as well as the gentleman that called from underwriting. I am sorry I can’t remember his name. Great people to work with and speak to.
Reviewed Aug. 1, 2018
My experience with the staff was wonderful. They were patient and answered all the questions that I had, they were very knowledgeable in their line of work. They made me feel good after the conversations and I felt like I had a life again. I want to Thank all of the staff that helped me.
Reviewed Aug. 1, 2018
The two gentleman that helped me set up my account were very helpful and courteous. My wife and I have been stressed out about our finances and we feel blessed to have found national debt relief. We really hope that this will become a very positive experience. We are looking forward to working with National Debt Relief.
Reviewed Aug. 1, 2018
Both customer representatives were very quick and responsive to all my questions. Very informative and professional. I was nervous at first about the program but by the end of my call they had definitely made me feel it was the right choice.
Reviewed Aug. 1, 2018
I could not believe how easy, quick and helpful your organization was. I made one call and everything flowed right into place. Andrew **, answered every question without hesitation. He put my mind and pockets at ease. Nancy (who did my welcome call) was so professional, patient and kind. What great staff you have representing your company. My life would not have changed for the better if it was not for all of your help. I cannot thank you enough. I am proud to be one of your clients.
Reviewed Aug. 1, 2018
A costumer service representative (Jose **) was quick to contact me as soon as I submitted a request for information. He was very helpful and professional. I felt validated and confident into wanting to join the program. A friend of mine (Jackie) recommended I look into this program since she has had a great experience as well. So I would definitely recommend National Debt Relief to my friends and family members.
Reviewed Aug. 1, 2018
Good customer service. Barbie is amazing. She helped so much and knew what she was talking about. I would really like to thank you because she made me feel confident and happy that I got to do this program.
Reviewed Aug. 1, 2018
Just enrolled but thus far everything has been smooth, can't give any more information than what's given besides the enrollment process. All questions have been answered to my satisfaction except one question I have about funds withdrawn from my bank account which I will address prior to the date of withdrawal.
Reviewed Aug. 1, 2018
Staff was extremely professional, courteous, and informative. Able to answer all my questions. Both agents were extremely patient with me, as I am not knowledgeable as to financial matters. My husband and myself find ourselves in critical straits due to health matters and malpractice that has caused my husband loss of income. I do not know what I would have done if I had not stumbled across NDR.
Reviewed Aug. 1, 2018
When enrolling, I found both people I spoke with were professional and knowledgeable. They were pleasant to speak with and answered any questions that I may have had. The whole process was very quick. I was surprised on how quick it really was. They went over documents with me, took their time and also made sure I had the time to speak with them. They made sure to let me know they were on my side, which I greatly appreciated.
Reviewed Aug. 1, 2018
Jeremy was very professional in guiding me through the process of the program. He thoroughly explained all my questions while guiding me through the process. For example, he was described how this process will negatively impact my credit score in the begging and reassured that it will go back up given time. He eased my stress regarding the collectors contacting me, but in turn advised me what to do when they call me. After speaking with Jeremy and deciding I was making the correct financial decision, I can see a light at the end of the tunnel.
Reviewed Aug. 1, 2018
Staff appear knowledgeable and professional. I was made to feel comfortable and my questions were answered clearly. I was very nervous but completed the process feeling somewhat confident. I was pleased with both Mr ** and the representative of the Client Success Team.
Reviewed Aug. 1, 2018
Michael ** and his associates helped me get this process started. It was nerve racking to say the least, but I feel that business with NDR is the right decision. I am looking forward to being helped and represented by NDR and I am impressed on how down to earth their staff is. I wish I wasn't in this position - but grateful for their assistance in gaining financial freedom.
Reviewed Aug. 1, 2018
He (Sabastion) was very polite and friendly. He answered all my questions and made sure I understood every area of the program. Thank You so much. Also the lady who did the welcome call also answered any questions I had. They were both very personable and helpful, I will be referring my cousin to your program. Again Thank You so much.
Reviewed Aug. 1, 2018
Very responsive and understanding. I was going to go with another program company but they didn't communicate with me at all and were awful. Such a relief to have a company on your side and cares about their clients! I will be grateful to be debt free in the 45-month bi-weekly plan. I am newly divorced and got really got hosed in the financial end of it and they are here to help me.
Reviewed Aug. 1, 2018
I have had debt piling up for about a year now. I finally decided to make the call and National Debt Relief and when I spoke to David all my worries went away and I actually felt like a weight has been lifted off my back. I am beyond grateful that there are programs out there really out to help people along with such great customer service!
Reviewed Aug. 1, 2018
My experience with National Debt Relief has been a positive one. The people I've spoken with have been friendly, easy to talk with, upfront and helpful. They're courteous and have allowed time for questions. They've made the process easy to follow and have provided resources to help navigate through the program with confidence.
Reviewed Aug. 1, 2018
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Reviewed Aug. 1, 2018
Just enrolled in the program. Very satisfied with the enrollment process. Very clear and concise counselor and program set up. Lots of variation to choose from, depending on the situation. Best decision to get back on track with your finances.
Reviewed Aug. 1, 2018
The interest level on what I’m paying on everything was making it even worse, but I wasn’t making a dent in my debt, and the payments were overwhelming. I talked to smaller companies, but National Debt Relief was a lot more straightforward and they tried to explain everything in more detail. The enrollment process was easy and the program has gotten collections off my back. When they became aware of an old debt that popped out, they were able to negotiate that down substantially for me. However, they didn’t warn me that my credit was gonna take a hit during this process and it has gone up by about 45 points from when I started. I am now about a third of the way through the completion of the program.
For the most part, when I have had to call the reps at NDR, I just had them clarify some questions and I had to make sure I don't say or do something wrong when there’s contact with the creditors. The reps have been very polite and very helpful, and they give me a thorough answer and make sure I have a clear understanding. Their settlement process is mostly through email or their online portal. They let me know that they got a confirmation from the creditor and I sign on and let them know if they can accept the offer or not. They’re quick and the process is simple. Cost-wise, in terms of their service fees and what they get for settlements, their percentage is higher than what I thought at first. But overall, I’m looking at the numbers and they’re still reducing quite a bit of the debt, so it’s well worth it.
Reviewed Aug. 1, 2018
Very patient and detailed. Explained all the content of the agreement carefully and clearly at a time of my choice. Answered to all my questions and made sure I understood my responsibilities and what I will be expecting in the coming months post enrollment.
Reviewed Aug. 1, 2018
Everyone I've spoken to has been upfront and very clear about how the program works. They have helped to make a stressful situation less so. I know I'm just beginning this journey, but it feels like I am not alone.
Reviewed Aug. 1, 2018
I received the best customer service from both Daniel & the other man's name, I forgot, I'm sorry. They both were very knowledgeable in the program and in explaining things to me. I am very pleased with what the program has to offer and am happy that I chose your company to use to help me with my debt. I look forward to the coming working with you.
Reviewed Aug. 1, 2018
The representatives at National Debt Relief have been extremely helpful, courteous, and understanding. Mercy and Edwin walked me through the process of debt consolidation. They responded quickly to my questions and not once did I feel pressured to do this program. They were professional and did not hurry through any explanations. They took their time and made me feel comfortable. I would recommend National Debt Relief to anyone who needs to consolidate their debts.
Reviewed Aug. 1, 2018
I couldn't pay my bills on time and so I signed up with National Debt Relief. When I was looking at different debt relief companies online, NDR was the only thing that kept coming up as having all the stars ratings, all of the reviews and being accredited. Nothing else even looked like something I wanted to waste my time with. NDR's rep talked me through the process. We were on the phone and it seemed like forever. I felt really bad because it was late but he didn't seem to mind one bit. He portrayed he actually cared and that he was more than happy to help me. That made me feel at ease and I was extremely comfortable working with him. He also explained everything very well. By the time we got off the phone, I had no questions and I told myself I could work with them and breathe again thereafter.
NDR took a whole lot of weight off my shoulders. I do bi-weekly payments and those come out to be a lot less than what I was paying before. I just budgeted it in and now I don't even notice the payments anymore. It has been a little bit over a year now and I'm used to as soon as my paycheck hits my bank account, the money for the payment for this is gone. It's a lot more convenient and that way, I don't mess up and use the money for something stupid.
Since working with NDR, they have already made one settlement that has been completed. Currently, we're working towards making another settlement which was the biggest one of all. I do have to make payments on top of my regular payments just because of the settlement agreement but it's saving me about $10,000. As soon as that payment gets done, I'm gonna be over halfway because this second settlement is so big that it takes up most of my program. So after this one is done, my program is just gonna fly by. I recommend NDR.
Reviewed Aug. 1, 2018
I was in a significant amount of debt and in maintaining my bills, I was not getting out of debt. I was struggling and did not have enough money to do other things so I needed some help. NDR had a significant number of positive reviews on google and on their own website. I read a number of them and compared them with a couple of other companies and their reviews, and NDR stood out.
To enroll I did a 20-minute phone call with them. I needed to give them information about basic demographics, what my income is, my employer, and how long I’ve worked. Then, they looked at my credit report and gave me the option to enroll any number of creditors for whom I owe money to. They then enabled a budget based on what my income is and what my current expenses are outside of the debt. Then they came up with a plan to follow and a breakdown of what my monthly costs would be to pay the debtors off through them over the next three years. I am one year in, out of the three years and have already begun to settle some of the five debts that I had. So far, I’ve been very satisfied.
Everyone is very direct and honest about what the impact of participating will be and I was very appreciative of that. Whenever I had challenges or questions, if I need to change a payment date or any time a creditor accepts a settlement from us, they are very prompt in responding and get back to me within 24 to 48 hours. Plus, they have multiple ways in which they can contact the customers. I’ve been contacted via email, text, cell phone, and home phone.
The cost is fair. This is technically something I could be doing totally independent and I could get more of the benefit out of the settlement with my creditors. NDR let me know up front that it would be cheaper if I did the settlement on my own and I acknowledged that they’re making money off of my debt. But for them to take care of it on my behalf and give me this budget and process the payments, I think it’s worth it. I certainly don’t have the time to babysit folks for a month at a time.
Also, they gave me the heads up that participating in a plan like this, where I have to almost ignore my creditors as my account builds up, would negatively impact my credit. In the beginning, it was a little stressful watching the creditors continue to contact me and threaten to ruin my credit, but because it was all information that NDR had already given me, it wasn’t a surprise. Also, they gave us materials to distribute to the creditors so that they knew not to continue to call and what was gonna happen in the future. After six months or so, everything started to happen exactly like it was explained and life has been less stressful.
A lot of times what you see on television is not revealing. They’re trying to sell you so they exaggerate or there’s super fine print that you can’t read. I’ve seen a thousand commercials for NDR on TV since participating and I can say that everything they’re saying in the ads is true. Although the information that they say don't go into excruciating detail, information that is being advertised isn’t misleading. I would tell friends that they really need to be clear on what they can handle in terms of pressure from creditors. The program will destroy their credit and that if they are willing to take that risk in the beginning, it’ll clean itself up as time goes on. If they can handle that, then this would be a route to get out of debt.
Reviewed July 31, 2018
Tamara was great to work with. Very professional and made sure I understood everything. She took her time but also didn't get annoyed when I interrupted with questions. Mona was great as well, she took her time to go over details as well.
Reviewed July 31, 2018
My experience with all the team members was very good, had no problem with anyone. All my answers was answered properly and would recommend anyone that I know needs help, thank you again for everything. Have a lovely evening.
Reviewed July 31, 2018
My experience was very beneficial. I received a great deal of help and everything was stated clearly and was very easy to understand. The person assisting me was very clear and concise and was concerned if I had any questions or if I could understand clearly.
Reviewed July 31, 2018
I am a very satisfied customer and I am very glad to have join your services. Ms. Kim ** and Ms. Eilene ** were very helpful guiding me throughout the process. They are professional and their customer service surpasses customer expectation.
Reviewed July 31, 2018
Quality people with kind hearts and keen minds. Very professional in managing the challenges associated with what can be a stressful situation. Would recommend to anyone trying to get out from under difficult financial burdens that create and perpetuate stress and fear.
Reviewed July 31, 2018
The experience I have received was very helpful. The people were polite and made sure I understood everything that she was describing to me, also Mr. ** was also very helpful in assisting me with my situation. I would definitely recommend my friends to you and hope that they would be satisfied like myself. Thanks again.
Reviewed July 31, 2018
My experience was very welcoming and I feel like I have made the right move to assist me with my debt management. Cashmere and Ampi both made me feel very comfortable and were always ready to answer any questions I had.
Reviewed July 31, 2018
Amazing First Impression. I had great help signing up for the program, they were very helpful and had a lot of knowledge about debt and credit. Hopefully, it continues through the service. Debt is a stressful thing and to have people helping you who are nice and knowledgeable is very important.
Reviewed July 31, 2018
Anthony - Best person I talked to in the past 2 weeks that we have been working on settling our debts. He is very reassuring and cared and listened to all of our concerns. Went over and beyond our expectations! Kudos to Yanira as well for the welcome call.
Reviewed July 31, 2018
The process was easy to complete. It is tough to be happy about not being able to pay your debt, but it helps when it is made easy. It does give one peace of mind to know they will be debt free in a few years.
Reviewed July 31, 2018
Less than 5 minutes I was talking to a representative about my issues with credit cards and getting setup an hour on a goal plan to be debt free. I'm letting my family and friends know to help get them out of debt too. Thanks.
Reviewed July 31, 2018
Everyone is willing to help. Enrollment was very easy and not too terribly long. They explain everything ask if you have questions. They do not rush you on anything. They call when they say they are going to. From my interview to my welcome call I felt comfortable about talking about my situation. I am very pleased so far.
Reviewed July 31, 2018
Can't say enough about NDR. They have changed sleepless nights of worrying and constant robbing Peter to pay Paul. Been with the program since November 2017 and have had two accounts completely settled in that short period of time. These accounts were settled for LESS than was owed and this included their fees which were clearly stated in the contract signed. Looking forward to setting the remaining accounts. THANK YOU NDR!!!
Reviewed July 31, 2018
Talked with two representatives Daniel and one more person. They were both professional and Great. They explained everything for me and they listened to my questions. I would definitely recommend National Debt Relief to my friends and others that need help. Thank you.
Reviewed July 31, 2018
The person I talked with was very informational and help me tremendously. I did not have an understanding on how it worked and also was unsure how bad my debt was. I now feel that because of her I will be able to manage my finances better.
Reviewed July 31, 2018
Knowledgeable and friendly! This is what you need in times of financial hardship, someone to answer your questions, understand, and give you an breath of fresh air. We don't have control of the issues we experienced as adults, but it feels good to have the National Debt Relief experience.
Reviewed July 31, 2018
I have been happy with my experience so far. The set up process was very easy and they described the program with great detail and clarity. I would recommend this to a friend or someone looking for some help. I will try to review this again once I have been on the program for a bit.
Reviewed July 31, 2018
I am a little overwhelmed at having to ask for help with my credit card debt. I have tried desperately to make all payments on time but it just got to where I had to make minimum payments only and was never going to be able to get out of debt. NDR has given me that confidence that I will get these paid off and be debt free within a few years. I am confident NDR will negotiate and work in my behalf to accomplish this goal. The customer service has been very helpful and knowledgeable about their abilities to help me accomplish this goal. Looking forward to working with NDR.
Reviewed July 31, 2018
Helpful; walked through the entire process with each step explained and confirmed several times. Confident that this will allow us to resolve our debt and to work towards safety. Working out of "fiscal vertigo". Also pleased with the online educational resources and with the easy online access to account to know exactly where we are in the process.
Reviewed July 31, 2018
They are fast getting everything done in 2 day. They are thorough getting all the information needed quickly to help resolve problems to help get us ready for regaining our credit independence. They were also caring and wanting to get people able to be independent with their financial futures and not struggle with month to month minimum payment.
Reviewed July 31, 2018
Oleg was very helpful, stayed on top of our information even though I was difficult to get in touch with because of my infant and toddler as well as going through a custody battle for our oldest daughter. I didn’t get her name but she was a Very nice lady. Answered all my questions and didn’t try to talk over me.
Reviewed July 31, 2018
Process was very easy Mr. ** & Monique ** help me with some credit card plus loan also sign up for protection $12 just in case something goes wrong. I will protect it. Only take 1 day to sign up. Looking forward to complete the agreement payment plan. It fair price. I'm happy with the service so far. Hope everything go well.
Reviewed July 31, 2018
Courteous, professional, meticulous in presenting the materials and prompt responses on call backs. I called back several times to feel comfortable that I had a reputable company handling my affairs. The response time was immediate and my questions were answered to my satisfaction.
Reviewed July 31, 2018
Dean and Monica were very professional and for the moment everything looks great. Monica may have spoken a little too fast for me (a Texas slow listener) but was courteous and we got through all the paper work okay. I am hoping the final considerations of removing interest on my accounts fall into the estimate Dean showed me.
Reviewed July 31, 2018
Everything is great with customer service helping me through every aspect of things to expect and thoroughly explaining all of my questions. I really appreciate don't how friendly and informative the customer service team members are. Excellent program and customer service team. I can finally breathe again. I am so grateful. Thank you.
Reviewed July 31, 2018
NDR sits you on your favorite recliner and just gives you peace of mind, and makes you feel comfortable about your decision to get help and walks you through the tough parts with ease. It not easy to convince yourself that you are making the right choice, but from that very first call to NDR I was put into such a comfortable state of mind, I felt like I was talking with a close family member. You're the best NDR, thanks for being there for us.
Reviewed July 31, 2018
Agent was very knowledgeable, polite and professional. You could really tell that she was very supportive of the clients success in the program. If I have concerns or problems, I hope I get the same agent. Thank you for being a very professional agent.
Reviewed July 31, 2018
NDR made me feel secure and excited to take care of what my depression got me into financially. Aaron explained everything in much detail and knew the answer to every question I had. So far I'm blown away worth the customer service and how much this company is helping me save. Not having to worry about my insane interest rate is so beneficial to my wallet. Thanks National Debt Relief!
Reviewed July 31, 2018
The only concern I have was that they kinda scare you with all the legal issues that can happen. It makes you second guess if you are doing the right thing. I do not want to have to go to court. I do not want my personal life to be public.
Reviewed July 31, 2018
This was a difficult decision but working with National Debt Relief has made it much easier thus far. Looking forward to completing my contract and becoming debt free. I had the amazing experience of speaking with Krystal who was very personable and reassuring. She explained everything to me making sure my Husband and I understood exactly what was expected of us and all of the services that they provide.
Reviewed July 31, 2018
I was very scared at first and hesitant to call National Debt Relief. I was referred by a friend and I decided to call them. All I have encountered is friendly customer service. The rep at NDR assured me and answered all my questions. She was patient and communicated with me via phone, email and text. This is my first step to find financial relief. I really hope NDR will help me in getting out of these debts.
Jackeline, we're glad you got over your initial skepticism and that you decided to call us! Welcome to the National Debt Relief family. We'll do our best to give you the support you need to meet your goals. Thank you for taking the time to leave a review and we wish you the best of luck!
Reviewed July 31, 2018
All customer service reps were honest and helpful. They allowed me to ask questions and gave clear and concise answers. All information was sent in a timely fashion and properly formatted. I’m very grateful for their help. The program seems to be really amazing and will be a great help for me.
Reviewed July 31, 2018
So far my experience has been positive. I am just beginning the process of finding relief from my heavy burden of credit card debt, so at this time, I really can only attest to the pleasant attitudes of the two gentlemen with whom I have spoken: Daniel ** and Frank **.
Reviewed July 31, 2018
I did a consolidation with National Debt Relief and the enrollment process was easy. However, I was about to cancel because it was going on seven months and still no creditors had come to an agreement. Then finally, three of them did but one of them still hasn’t and it’s been a year now. On the other hand, the negotiator was polite and he had told me how the process worked. But I didn’t realize it was gonna take that long. The payment plan was pretty good and NDR has helped take a load off me. They can help you out, but it may take a while.
Reviewed July 31, 2018
I found it very easy and helpful to speak with rep Carlos ** as well as the welcome call rep. The program seems to be a good one. I believe in speaking with Mr. **, he helped me see this may be my best option at this point in my financial situation.
Reviewed July 31, 2018
So far so good. I have just opened the account and accomplished all required tasks to date. Representatives were professional and made the application quick and easy. I am satisfied to date. Further review will depend on NDR's results. I anticipate that the results will be satisfactory.
Reviewed July 31, 2018
It was quick, very easy and they are very sympathetic and helpful! They walked me thru the entire process. They made sure all of my questions were answered and I understood everything that will happen. They made sure I had the phone#, address and fax # for if I need it. They are truly concerned with helping me.
Reviewed July 31, 2018
Both people were very helpful & kind, sensitive to my needs & goals to get out of debt. I am looking forward to working with you and becoming debt free, hopefully increasing my monthly dollar amount. Will help me achieve this goal sooner.
Reviewed July 31, 2018
Everyone talked a little fast like they were in a rush. It was not a bad experience. Hopefully I can get out of debt quickly and end this stress. Everyone was friendly and patient. Just talked a bit fast.
Meagan, thank you for taking the time to raise this concern with us today. Here at National Debt Relief, our goal is to help you get out of debt as quickly as possible, and we'll do everything in our power to help you do that. Any time you feel 'rushed,' or like an agent is moving too quickly, you can always slow them down and ask questions to make sure you're both on the same page. Our goal has always been to give our clients relief by helping them get out of debt. Please continue to keep us updated on your progress.
Reviewed July 31, 2018
I spoke with nice people who answered my questions and provided the information I felt I needed. I also appreciated the good contact information so I will be able to ask questions at any time along the way. I feel very skeptical about the program but so far all of my hesitations have been satisfactorily put to rest.
Reviewed July 31, 2018
The service I received was excellent. The rep answered all the questions I had and explained the process to me in a way that I could understand. I would completely recommend this service to anyone. It was great. I liked how she went through the entire process with me from beginning to end. She stayed on the phone with me until I understood the entire process.
Reviewed July 31, 2018
I wanted to get a better interest and pay my debts. I enrolled with National Debt Relief and their process was steady and efficient. Cost-wise, they were able to match what was available and it was reasonable for me to make that payment. It has been a year now and I'm almost done with the program. My interactions with their rep have been good as well. I call him and he gives me an update of what's going on. He also calls me when there is a settlement or an offer and asks if I wanna accept it. He's been very respectful and he listens to me. Everything has been good so far and I would tell my friends to go and call National Debt Relief.
Reviewed July 31, 2018
National Debt Relief offered me a program where I still pay but they try to negotiate with the creditor to remove the high interest that I had. First, we talked about what I owed and then I gave the representative all the account information. Then I was told that for this program to work, I would have to be in bad debt so that they can go and do a negotiation with the creditors. If I’m paying, the creditors would not be motivated to try to come to a resolution. I had to stop any payments, not communicate with the people calling me and wait to be in bad debt. That was tough to do and because I was trying not to do that and I didn’t want to have to do that. It was stressful. I was hoping that they would put stuff together and do a payment.
But it was no fault of their own because that's how the program is and when you’re accepting it, you’re accepting it. Besides, they let me know many times what’s gonna happen and what to remember. They were very thorough. They told me the program was going to negatively impact my credit score but ultimately, it will correct my credit score. They also provide so much information that you would want to ask over and over again sometimes. They talked fast and I tried to keep up at times but I had to have them reiterate some stuff.
I’m paying $149 per pay period and I get paid twice a month so when you add it all up, it’s still about $300. But it was reasonable given what I was asking and they based the payment on what I could afford to do. They’re using that money to apply towards the money that I owe and it’s automatically withdrawn from my account so I really don’t even think about it anymore. I consider that that money doesn't exist because it's going to the company that's helping me, and I budget based on that. I had several cards and through this process, I've paid off a few. I only have one more that would be completely finalized, paid off and gone early next year.
Credit-wise, I’m doomed for a while there but at least I feel that this stuff would be taken care of. National Debt Relief has been very helpful for me to not have to worry about all of that stuff that came down on me so quickly. At one point in time, I didn’t have this kind of debt but a lot of things happened. I had to get loans and I thought I could do it. But there was a family emergency and there goes that money. This program was a sigh of relief. It has been a great experience and I have recommended National Debt Relief.
Reviewed July 30, 2018
I appreciate the professionalism from Carlos **. He never pressured me. This is a very stressful time and he let me take my time. I called a different firm last fall and they were constantly calling me. The welcome call (sorry I forget her name) was also professional. Thanks!
Reviewed July 30, 2018
This was a very easy process, a bit lengthy, but well worth the time. NDR has a pleasant staff who are knowledgeable about the subject matter and are willing and able to answer all questions posed. I would definitely recommend NDR to my friends and family going forward and I am glad that I finally called. My only regret is that I did not call sooner. Thank you.
Reviewed July 30, 2018
NDR is the best! They helped me every step of the way and I’m so thankful they were able to help me. I couldn’t have done it without them! Thank you so much!!! I couldn’t be happier with my experience.
Reviewed July 30, 2018
Very helpful. Fast & trusting. I feel like a ton of bills have been lifted. Thank you so much. I now can see a light. Before this was done I felt like I was fighting a uphill battle, now I have help.
Reviewed July 30, 2018
Such a nice easy company to deal with! It is such a relief to have NDR on my side! All the options they offer makes it very well known that they have all the bases covered. Everything was double and triple checked before I got enrolled, and that gives me peace of mind that they check everything!
Reviewed July 30, 2018
Very quick, friendly and easy to enroll. Honest and reliable and I look forward to the relief of becoming free of debt. I have already recommended to a friend! They have explained everything to help better my future. Calls only took minutes and each email was timely with directions.
Reviewed July 30, 2018
Just finished the Welcome Call and am very happy with the attention given to detail during enrollment with Dan ** and the Welcome Call with the Underwriting Department. Looking forward to getting out of debt with your help. Thanks for answering my questions thoroughly and sending helpful emails with the Welcome Call information and the Client Success Kit.
Reviewed July 30, 2018
Both representatives I spoke with were wonderful. Both were warm, friendly and helpful. When I called I was a little wary but the first rep I spoke with calmed my nerves a bit and made me comfortable. The second rep discussed some things with me I might have missed on the first call. Very happy with the process.
Reviewed July 30, 2018
Everyone was friendly especially with the initial contact with James **. It's very warm to know that people really want to see good happen to you and see you succeed in life. Having National Debt Relief behind my back is sigh of relief. I also like it that I can contact them with any questions that I need answered and it is not bothersome to them. Thank you National Debt Relief for helping me get out of this burden that I have put myself in.
Reviewed July 30, 2018
Excellent service attention to details. Agent was prompt on callbacks and had good attitude and answered all my questions. I am impressed with program and the fact that it will actually cost me lees than if I paid my creditors by self.
Reviewed July 30, 2018
Customer service was very friendly and knowledge and they answered all my questions and concerns. My customer service representative returned all phone immediately and with reassurance. I'm going to refer this company to my family and friends. My plans are to have all debts paid off within a 3 year time period.
Reviewed July 30, 2018
Very personable and polite and went over the entire contract and continually asked me if I had any questions. They answered all my questions, and returned my call when I stated, since I had an errand to run. Helpful and felt secure with the process. Lots of paperwork.
Reviewed July 30, 2018
The call was quick, informative and painless. She was super and answered all of my questions. I feel like I have a better understanding of some of the things that I was unsure of. Thanks for all your help. I'm glad to be almost free of debt.
Reviewed July 30, 2018
I spoke to Richie and someone else and they were very kind and helpful and caring. It means so much to me. I was very stressed about this but after working with them I feel so much better. One step closer.
Reviewed July 30, 2018
Micah and the other gentleman that helped me, from the welcome team, were very friendly. I was very scared to go through with this, but, they explained everything to me and were very reassuring. They broke it down for me and answered all my questions. I want to thank them again for helping me.
Reviewed July 30, 2018
So far joining the National Debt Relief Program appears to be just what I needed to get out of debt. I appreciate the professionalism of each agent that I spoke with when joining. Thank you and I am praying all goes smoothly while I am enrolled. I have confidence and will be hoping for success.
Reviewed July 30, 2018
I had a very good experience with customer service. Everything was easy to understand. All of my questions were answered. Everyone I spoke with was very friendly and efficient with answering all of my questions. And I didn't have to leave from home. Everything was done by phone and online. Pretty cool.
Reviewed July 30, 2018
They did a great job with the enrollment process and explaining everything. I did enjoy entering this program because it was really easy and everything was as acorde. No Trick or some stuff like other programs! Good phone communication. Everything good.
Reviewed July 30, 2018
I just joined up for the program but they definitely seem very knowledgeable. Everything has been very professional. I have received the emails quickly. They are always asking if there are any questions and if you do have questions they answer them right then and there. No reason to wait for an answer.
Reviewed July 30, 2018
The people I have talked to has been very helpful. They tried to do everything they could to help me. Everything has been great so far. I would recommend them to anyone who needed help with debt. This is a big relief off of us. We was in over our head. Now it looks like we will see the light very soon.
Reviewed July 30, 2018
The technicians were well educated on the products and services offered by National Debt Relief allowing me as a new client to feel empowered over the process as well as not fear my credit report. Thank you national debt relief!!
Reviewed July 30, 2018
Updated 05/04/2019: So far, they are doing great and they've already settled two cases. The debt relief negotiator always asks if I need any additional help for anything or is generally concerned about my financial status. I am happy with the progress that we have been making. The payment plan is more reasonable than paying all the credit cards. My credit report is not good, but other than that, it is okay. Working with National Debt Relief has lowered my credit cards.
Original Review: Everyone was very nice and understanding our needs. Process was very fast with professional people. I would suggest National Debt Relief to friends and family. Looking forward to working my debt to creditors. And getting out of debt forever. God bless everyone for everything.
Reviewed July 30, 2018
Quick, easy and very thorough! All the representatives that i interacted with were all pleasant and professional. They made sure that I was well aware of what I was signing up for and explained where and how every penny will be used. I am thoroughly pleased. :-)
Reviewed July 30, 2018
I am pleased with my enrollment process and welcome call. Randy did an excellent job explaining the program. He is a professional and has a good knowledge of the service. I am also pleased with the outcome. I will recommend National Debt Relief to anyone in need of a debt relief service.
Reviewed July 30, 2018
They are very thorough in their explanations of what the program is. Oscar and Nicole helped me with my initial start up and welcome call, and provided in depth answers to any questions that I had. This made the process much easier. I was hesitant about any fees and costs associated with the program, but I was at ease after everything was explained to me. I would highly recommend.
Reviewed July 30, 2018
All dealings with your company have been helpful and professional. Each individual I've spoken with has been very courteous. The team and website have been very useful. Thank you for all of your help! I would definitely recommend this company to anyone experiencing the same issues we were.
Reviewed July 30, 2018
James ** was very patient and calm while explaining the debt consolidation program. He answered all out questions and allotted us plenty of time to discuss our situation. I would highly recommend James ** to anyone in need of this service. He was great to us!!!
Reviewed July 30, 2018
It was absolutely incredible. What wonderful staff you have. Freddie was fantastic and so was the other lady. My experience was great. He explained everything and was so easy to understand. Thank you for helping me with my problems. He was so understanding
Reviewed July 30, 2018
Billy and Lesha were very knowledgeable and easy to work with. They made sure everything was understood and answered any questions I had. They moved through it at a great pace, not too fast but fast enough that it did not take up too much of my time.
Reviewed July 30, 2018
I can sum up my experience as wonderful! Theresa ** and Mercedes (I apologize I can not remember her last name) were great. Everything was explained fully and I was asked on numerous occasions if I had questions. I really didn't as they both explained things fully. After signing up with the program, I feel that I can now finally breathe a sigh of relief and look forward to becoming debt free!
Reviewed July 30, 2018
The Specialists at National Debt Relief, Michael and Monica, are professionals and were of great help. We would recommend this company to all who need help in debt relief. In their program they negotiate with your creditors, set a monthly payback plan that is affordable.
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