National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
Visit www.nationaldebtrelief.com- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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Reviewed July 30, 2018
It was a great experience from beginning to end, each person helped me through the process and answered any questions that I had, they also never judged and continued to mention that this was a great way to get out of debt.
Reviewed July 30, 2018
I decided to take matters into my own hand, looked up National Debt Relief and called them. Enrollment was relatively easy. They asked me a few quick questions about some things and then I was able to get what I needed. The program would last 12 to 24 months and the payment plan is affordable. Sometimes it could get very inconvenient but when I see it's affecting my credit score in a good way, I realize it's best if we keep it up. Sometimes I wish I had to pay less but I got myself in this situation. I've been in their program for almost a year and I have seen the tangible result. I already have one car paid off and they've settled a lot of debts. It's also very easy to get a hold of them. Everything has been good so far and National Debt Relief has been exactly as advertised.
Reviewed July 30, 2018
I did some research and felt that National Debt Relief was my best option. So, I enrolled with them and my experience was good. Everybody I worked with there has been great. Whenever I had any concerns, they have always been able to help answer my questions with what seems to be reliable information and kind of relieve my fears. They set up a payment plan and I’ve been paying that every month. It was gonna be for four years, so I took some money out of my retirement to accelerate the plan. So, I’m hoping that we’ll be done within the next six months. With NDR, I feel like I'm spending some money to resolve everything and ultimately save money. And I’ve been really happy with everything at this point.
Reviewed July 29, 2018
When I spoke with Blake about my new account with National Debt Relief, he went over all of the clauses in the application and he was able to explain everything. He answered all my questions quickly and respectfully. He was very friendly and had great customer service skills.
Reviewed July 29, 2018
I signed up with National Debt Relief over 1 year ago. Twice I have been served with papers threating court action twice. This resulted in me having to spend over $80.00 on money orders, sending papers by certified mail, spending extra money deposited to my account to pay to this creditor more money. I have faithfully contributed $400.00 per month to pay my credit card debt. NDR told me that the creditor Capital One Bank is difficult to deal with. That would indicate to me they should have been on top of these accounts. I have never had a judgment nor been served with court papers until signing up with NDR. I am less than pleased with their service or excuses.
Updated on 08/04/2018: NDR continues to provide substandard service. I was served for the third time with court papers threatening to file a judgment against me. They have been paid $400.00 per month for over a year. Twice I was told to sign the settlement agreement fax it to NDR get a $35.00 money order to send it to attorneys by certified mail. This has cost me $90.00 for both court filings. I hired them to handle my credit card debts to avoid the issues I have been faced with.
Hello Maureen,
Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible value. A member of our team will be reaching out shortly to better understand and hopefully resolve your specific concerns. You can also call us directly at 888-660-7427.
Reviewed July 29, 2018
I'm new to this but it has been nothing but a wonderful experience working with these people. My confidence increased with every conversation I had during the enrollment process. I can finally see the light at the end of the tunnel.
Thomas, we're glad to hear that you're happy with the program so far! Thank you for taking the time to tell us about your experience today and we look forward to hearing more from you as you continue in the program.
Reviewed July 29, 2018
We've had a good experience with National Debt Relief, so far. The cost of their service, when you compare it to the quality of the service they're providing, is really good. They also worked with us well on the payment plan and with our budget. We had three accounts and two of them are already being cleared. So now we’re just working on the last one.
Reviewed July 29, 2018
My enrollment with NDR went well and it was easy to get through. The payment plan has been working out well too.
Reviewed July 29, 2018
My credit took a big hit due to a lawsuit and subsequently, lower interest rates were raised to really high ones. In order to protect myself, I had to look for some help. I didn’t wanna go to bankruptcy or some other credit type things that could hurt my credit rating. National Debt Relief seemed to be the quickest and best way to alleviate my debt without doing further damage to my credit score. The enrollment process also seemed simple. I was on the phone for about 20 minutes and then I had a couple of documents that I signed by email.
I was a little hesitant but once I saw how things worked, I was very pleased. National Debt Relief has taken over the control of all of my unsecured debts and are negotiating settlements. There has not been any hassle at all and I feel very comfortable working with them. I got into the process of things and I started making agreements and settlements with places. Once NDR has made a negotiation, they would reach out to me for verification that I agree to it. It can get a little confusing logging into your account to see where things are. But I get regular communication from them about what’s coming out of my account, whether I'm making a payment to go into the account or if they're making a payment out of the account to a debtor.
They also worked within my budget and took everything into consideration in setting up the payment plan. Then they gave me the option of doing a single payment or having two payments a month. They tell you what it would cost you for X amount a month and if they are able to settle for less, then it doesn’t cost that much. But they say that’s the most it would cost you and I thought it was very reasonable. The cost is also rolled into your payment and I think it’s minimal for the amount of money that they save me. For one settlement, they saved me about 67% and if they’re gonna take 15% to save me 67%, I would take that trade off all day long.
Reviewed July 28, 2018
Everyone my wife and I talked with was very helpful and explained all details really well. I would recommend this to friends. The application seem to be fairly simple and easy to follow directions. I am anxious to start saving money.
Reviewed July 28, 2018
Jonathan ** and the Credit Hotline Service Rep were very professional and knowledgeable. They explicitly explained every aspect of the program with little to no questions from me. They were kind and completely understood my situation and needs. I would and will recommend this service if necessary. Mr. ** and the CHSR should be commended for their outstanding customer service.
Reviewed July 28, 2018
From the initial contact to the Welcome Call, everyone was courteous and professional. They made the process extremely easy and comfortable. Nothing felt forced or unwanted. I would recommend National Debt Relief to anyone in need of debt assistance. They did what they said they would do and everything was smooth sailing. Customer service was great from beginning to end.
Reviewed July 28, 2018
The gentlemen that helped us were very respectful. They answered every question we had. They made sure we completely understood everything. Alex ** was very knowledgeable in what we needed to do. All around a great experience. Would recommend to a friend that was in need of these services. We are very happy to be able to start the next chapter in financial freedom.
Stephanie, congratulations on your recent enrollment with us. We're happy to hear that everything went well and that your agent took the time to properly explain the program. We look forward to working with you and we thank you for taking the time to let us know about your experience. Good luck to you!
Reviewed July 28, 2018
The people at Americans Debt relief were very understanding over the phone trying to explain things to me... Being in debt is never an easy subject to tackle, but they make it very comfortable as far as the enrollment... Fingers crossed that this will actually work.
Reviewed July 28, 2018
I had a very good experience with Sign up. They are very thorough at explaining the program and very patient with questioned asked. I really understand the program and they made me feel like eventually things will be ok with my finances.
Reviewed July 28, 2018
I called National Debt Relief after hearing a friend talk about it. I have been struggling for a few months on making ends meet. I had neverending credit card bills that slowly inclined leaving me stuck in a pit of late fees and declining credit score. After talked to Miles who was very nice and informative. I am now on my way to debt relief and so much worry and stress is finally gone. I never thought this was a possibility. I will save thousands of dollars and be out of debt in 3.3 years!! Best thing ever!!
Reviewed July 28, 2018
I worked with a man named Oscar who helped me make the decision and understand why I needed this program, for me enrolled, more than thoroughly explained the whole program, process, and terms and is helping me get my future hopeful and my life back now. I’m thrilled to be in this program. Give it a try and you won’t be disappointed. It covers everything imaginable.
Reviewed July 28, 2018
I needed to get out of debt and when I did some research on different companies, National Debt Relief was one of the best that I saw. The program is a four-year plan but it hasn't even been a year yet and they've already settled half of my credit cards, if not more of them. When they call me to talk about the settlements and explain offers, they explain everything to me, including the payment details, so I’m never left with any questions about anything. The cost has also been affordable for me and I’m in the process of trying to start paying more. Working with National Debt Relief has made things easier for me financially and I’d recommend them to a friend.
Reviewed July 28, 2018
I was getting way behind in dealing with my debts and it was too much each month. I started Googling stuff and National Debt Relief was AAA-rated and after talking to them, it sounded like a good deal. So, I went with them for them to consolidate and reduce my debt. The enrolment process went very smooth and simple. I simply had to give them the name of my creditors and everything. The negotiators were pretty good and they were able to reduce my debt which was the biggest thing for me. Also, I am not paying 10 different creditors, so NDR made it simpler and I just pay one payment and they take care of it from there. I'm currently about halfway through the program. National Debt Relief will get you out of trouble.
Reviewed July 28, 2018
I had a lot of issues and I was not able to keep up with the payments so I decided to reach out and found National Debt Relief online. They had excellent reviews and enrolling with them was simple and fast. National Debt Relief always updates me and has been able to clean up a lot except for two which I’m still waiting for. Every time I spoke to the reps, they were able to answer my questions right away. NDR has been helping me financially in every way, I haven’t had any problems and I have recommended them.
Reviewed July 27, 2018
I was able to get enrolled and consolidate my debt in less than a week. Michael ** was incredible kind, helpful, and knowledgeable. I am very impressed with you guys. I already recommended a friend to you. Thank you so much!!
Reviewed July 27, 2018
Excellent customer service. Very pleasant on phone. Explain questions very plainly to understand to give proper answer to the questions. The whole process went smoothly from start to finish. Personnel were very friendly and understanding on the phone. Thank you very much for help and understanding.
Reviewed July 27, 2018
Phone was answered by Christopher who walked my wife and I through the process of getting an account setup. I had just cancelled another "consolidation" with another company that did not give me the latitude of National. All our questions were answered and Christopher assisted in getting the account approved when my debt to income ratio was just above the "line".
Reviewed July 27, 2018
Simon was a great help on my welcome phone call and provided the knowledge I needed to better understand the details of the program offered to me and my family. Thank you. Look forward to being debt free quickly and everything back to normal again.
Reviewed July 27, 2018
A friend recommended you to when I was discussing my problems, she said that you helped her. I was a little nervous to call but Kester was very nice and very helpful and made it easy and was very informative about the procedures I would be going through. Thank you very much.
Reviewed July 27, 2018
Welcome call she explained everything and ask if I had any questions. Very nice. Very polite. Very professional. Walked me through everything. Offered to help me set up my online account. She was very nice unlike some other calls I've been on.
Reviewed July 27, 2018
The counseling was great. Very informative. Helped a great deal by suggesting a debt relief program instead of a loan consolidation. Outstanding customer service and services they offer. I am now able to pay down a credit card much faster and less expensive than before.
Reviewed July 27, 2018
Yanira, the Agent was thorough and patient by repeating the information for clarity. The human touch of timing the answers and follow up to my questions with a patient demeanor was refreshing. I detest robotic voices and a tone of irritation from the other types of auto responders, but your agent was professional and her intonations suggested she was taking the time to guide me through my queries with a kind manner.
Reviewed July 27, 2018
I felt and heard the professional quality in Lauren **'s voice as my representative signing me up was amazing. She gave me confidence in the whole process. Also the speed at which I could sign documents online and also the access to my account with NDR was very professional and easy to read through the menu. I feel so relieved.
Reviewed July 27, 2018
I’ve experienced great customer service with speedy responses. They were able to get the program started quick which will help relief me, now someone is working to help relieve my debt fast and efficiently. So far so good! Could be happier.
Reviewed July 27, 2018
So far Joshua and Marilyn have been extra attentive and helpful, I am truly grateful for all they have done. I was hesitant at first but your company had great reviews and all info gave to me was very transparent.
Reviewed July 27, 2018
Everyone I dealt with was so helpful and kind and answered every single question I had and I fell very confident that I made the right choice in using this company to help get out of debt for good and live a happy stress less life with my husband.
Reviewed July 27, 2018
Effective Communication, Professional, and Knowledgeable about Program. Mr. Nathan ** made this very stressful situation a very pleasant one. Mr. ** made me feel more at ease about this making this decision. I know this was the best action for me to take and one I will not regret. Thanks.
Reviewed July 27, 2018
Anthony ** was beyond wonderful. He was very nice and informative. He took time to work with me and go over everything, and also super patient. Extremely happy to have come in contact with the program. The welcome call was also great. It was great to get everything completed and she was happy to answer my questions. Thank you.
Reviewed July 27, 2018
Everyone I spoke to, including Erica, have been wonderful. I have gotten to the point where I feel like I am drowning and both members have helped me with the ability to move forward. I am excited to begin and cannot be happier. I know there will be bumps in the road ahead, but I truly feel like I am no longer facing this alone. Thank you all for your help and I will be recommending you to anyone that I come across that need just as much help as me.
Reviewed July 27, 2018
Both agents that provided attention to me were amazing, and attended to all my concerns. Special thanks to Gabriel for going out of his way to make sure my experience was a positive one. I will highly recommend your services.
Reviewed July 27, 2018
I had a great experience with National Debt yesterday and this morning. Patrick ** was very informative and provided me with great service. My welcome call was very well explained and the service was outstanding. The customer service I dealt with was friendly and extremely helpful.
Reviewed July 27, 2018
Andrew and Crystal were amazing, very helpful and explained everything thoroughly. I am so happy that I was able to find these two representatives to help me start on the road to improving my credit and financial success. All terms were made very simple for me to comprehend and I could not have had a better encounter. Very pleasant individuals to work with
Reviewed July 27, 2018
Your personnel were extremely helpful and answered all my questions completely and confirmed I understood all of my areas of concern. I feel I can breathe a little easier now that I am working with your team. The were also friendly.
Reviewed July 27, 2018
I really appreciate all the effort that was out forward in my financial situation in order to ensure I was able to get the relief I needed. Thank you all so much especially Robert ** and Simon ** for really taking the time to understand my situation and do the best job possible to recommend the best options for me!
Reviewed July 27, 2018
National Debt Relief was very polite and informative when talking with them on the phone. Correspondences were sent back and forth promptly. I'm hoping that the program works as smoothly as described. I'm looking forward to being debt free in the next couple of years.
Reviewed July 27, 2018
The two gentlemen I spoke to were very helpful. Mr. ** Mr. ** are very good at their jobs. So I would like to say thank you to both of them. They were both very good at answering my questions and thank you so very much for helping me. Now I feel much better knowing I will be out of debt soon.
Reviewed July 27, 2018
Every thing was explained to me in a nice and easy fashion. Couldn't be happier to start my comeback with National Debt Relief. I will tell a friend and family about my experience. It feels like a weight was taken off my shoulders. So stress out about how to get back into a debt free lifestyle but this program will be perfect for me to make it back to where I want to be.
Reviewed July 27, 2018
First time I have such great people to help me through my credit card relief. They are very professional, and very sensitive to my current situation. Surely, your program will finally make me debt free! I will definitely recommend your program to anyone in my current situation. Thank you.
Reviewed July 27, 2018
National Debt Relief is very helpful and professional. I had a wonderful experience. Everyone was very knowledgeable and they helped to put me at ease. I feel like a weight has been lifted off of my shoulders. It is a very difficult decision to make, but NDR made it easier.
Reviewed July 27, 2018
Call in lady I talked to 2nd time was very good to work with call in review and was very easy to talk to. I almost back out after talking with the 1st person talked to before. Lady I talked with on 7/26/2018 made me feel very comfortable. I would truly recommend National right now at the beginning of the process. I really don't feel comfortable having to go through this step in my life but on feel I could pay off high interested debt left with after divorce. Only way I felt I could get my track without filing for bankruptcy, which I really didn't qualify for due to the amount of money I made.
Reviewed July 27, 2018
Credit card debt led me to work with National Debt Relief but now, it's getting to be a medical debt too. I saw their commercial and talked to a rep, and I liked the company. They already paid off two or three of my credit cards and the payment plan is reasonable but we've only got 100 and some dollars for groceries left over each month. So I wanted to talk to somebody and see if they could take it down to a 650 instead of 750 if it wouldn't hurt anything. If anything goes wrong, then we have a little mix-up there. But I'm very happy with National Debt Relief. They are doing a good job and people should call them and talk to somebody.
Reviewed July 27, 2018
I was choosing between National Debt Relief and American Debt Relief, and National laid their cards out in front of me and were very upfront with what kind of fees they were gonna take. With American on the other hand, I got this vibe that they were hiding something. On top of that, Nationals' success in testimonies were solid too. I gave them all my information and they looked up all of my debts. Then I filled out a big pack of paperwork and they started to ask how much my budget was.
My program is three years long but they check in every now and then to see if my budget has changed and if I can add a little more money to speed up the process. I get my bonus every three months so I would drop a grand or two extra and that helps speed things up quite a bit. They're also quick-acting and they hold me accountable. I've been enrolled for less than a year and I'm trying to get all this finished before the end of this year so they're killing it. We have one credit card left to go to settle and then we'll be done.
The communication has also been good and they've been solid. When I call in, everyone that I talk to knows everything about my account and I've never been transferred. They're all knowledgeable about their company and business. I'm satisfied with National Debt Relief. They've got to make money too but they've saved me money in the long run. Plus, working with them has taken that stressor off my daily mind. Having debt is never an easy weight to carry and I've carried it for a couple of years now. Now, it's being taken care of and I don’t have to worry about myself being harassed by any of the credit card companies.
Reviewed July 26, 2018
I've been stressing over my mounting credit card bills for months and I am thankful to have found someone to help me to negotiate better terms on my credit cards and help me to get out of debt sooner. I am ready to take control over this situation and feel confident that National Debt Relief will help me get there.
Reviewed July 26, 2018
Very please with the initial process of initiating the program. So far so good! Representatives were all very professional and well informed. I would recommend this service. I did not feel as if I was being judged for my current financial situation. Everyone made this experience as pleasurable as it could be; considering the situation.
Reviewed July 26, 2018
Working with your company was a good experience. I dreaded having to call but once I did I realized I shouldn't have waited so long. I'm so relieved to have this process going. I spent many sleepless nights worried about what I was going to do. Thank you.
Reviewed July 26, 2018
Very informative and helpful in a difficult time. They went through the agreement in detail so I felt confident with my decision to use this business. I am thankful to be able to use this business to help me with my debt and to be able to get out of debt.
Reviewed July 26, 2018
Thank you so much Debt Relief! I feel so much better now and can sleep at night. Thank you team that helped me! Everyone was helpful, punctual and answered all my questions and concerns. I would definitely recommend to a friend!
Reviewed July 26, 2018
At first I was hesitant and then I spoke to James and James made me feel more confident in that he could be the right move. I wasn’t sure how I really felt until I called him back and said now for over an hour on the phone talking to him and he made me realize going bankrupt was not the situation I should be in. Asking for help was what I needed.
Reviewed July 26, 2018
Marc was very helpful in explaining how the programs work. He allowed me to ask any question and answered them to completion. I feel very confident in this program to help me stop from spiraling out of control.
Reviewed July 26, 2018
I have never had a more forthright professional service of any kind. The speed in response was incredible. The expertise of everyone I came in contact with was astounding. I could not come up with a question or concern that was not answered in a frank and honest manner. I researched this type of service and found pros and cons, was even guidelines and questions to be answered when selecting a specific service. National Debt Relief not only answered all my questions but provide additional information I had not thought of. After I completed the process they provided with a series of resource and supports that were amazing. While this is still somewhat of a nerve wracking endeavor, I am extremely confident that I made the right choice in National Debt Relief and can potentially see light at the end of the tunnel for the first time in a long time.
Reviewed July 26, 2018
Friendly staff provided a thorough explanation of the program. The online resources are easy to access. I appreciate the ability to have legal representation throughout the process. All of these options help to make this difficult situation stress free. I am looking forward to being debt free much sooner than I would have been if I continued making the minimum payments.
Reviewed July 26, 2018
It has only been about a week but so far I received great professional and quick communication from everyone involved. I understand this process will take time to resolve my debt and sink my credit rating which some customers don't realize. I have carried this debt and experienced decreasing credit ratings for years. It was time I tried this program before bankruptcy.
Reviewed July 26, 2018
Very easy to talk to and business-like. The representative was very informative and pleasant in the hard times. I understood how and what my responsibilities are. I would recommend them to a friend. I will be very happy to pay off my debt and with Debt Relief, I know it possible. Very friendly and would do business with them again.
Reviewed July 26, 2018
My welcome call was very thorough and the representative was very nice. The call was to last 10-15 minutes and lasted mostly toward the 10-minute range. Very pleasant call. Everything was fully explained to me and all paperwork reviewed.
Reviewed July 26, 2018
Parker assisted me through the whole process and was very understanding. It's tough to reach out and talk about debt but he made the whole experience painless, seemed like he genuinely cared and wanted to help out. Along with everyone else I talked to. I'd definitely recommend anyone struggling to reach out to this great company.
Matthew, thank you for taking the time to leave feedback. Our team is among some of the most professional and skilled in the business, and we're glad you were able to experience that during your enrollment process. Please keep us updated on your progress!
Reviewed July 26, 2018
The people are kind and very helpful with everything. Patrick helped me with all the setting up I had to do and made it as easy and convenient as possible. The welcome call was just as simple. They are very helpful and sweet!!
Reviewed July 26, 2018
My son had a harder case and I have been working with you to solve it and he is more than satisfied. He gave me excellent recommendations, so without hesitation, we turned to you to solve our financial problem. Very Thanks.
Dolores, this is excellent news! We're glad you listened to your son's recommendation and came to us for help. We'll work our hardest to exceed your expectations. We wish you the best of luck!
Reviewed July 26, 2018
Representatives are very nice, helpful and made me feel so much better about the whole process so easy!!! I was glad that NDR will include my payday loans b/c other companies would not. The payments are low and very manageable.
Reviewed July 26, 2018
I’ve been treated like a King, from my call in to my welcome call, everyone has been so nice, last night was the best night sleep I’ve had in over 3 years. I’m Very Grateful. Thank You, all. Yes, I’ll recommend.
Charles, this review made our day! It's always good to hear when we give our clients the kind of relief you've experienced working with us. We wish you the best of luck and here's to more restful nights!
Reviewed July 26, 2018
Very helpful and informative. Went over everything and answered all my questions. Parker got back to me very quickly and every aspect of the process. The welcome agent went over everything thoroughly and answered all my questions. All in all, I was very pleased with my experience.
Reviewed July 26, 2018
They are very detailed song very concerned about your financial problems. It seem to be great for a person in financial crisis and needs assistance. I would recommend to someone else in the future to this program. Great experience and looking forward to working more with them.
Reviewed July 26, 2018
So far both parties have been very friendly & helpful with what all will be going on. I feel free if I do have any questions or anything regarding this action that I will get a good reliable answer. Thank you for all your help. I hope & pray it will all work out for the good. God Bless each & everyone one of you.
Reviewed July 26, 2018
You cannot ask for a nicer, more helpful group of folks. They are all super great!!! I thank them from the bottom of my heart and look forward to becoming debt free. They are easy to work with and don't mind playing phone tag.
Reviewed July 26, 2018
The representative was very courteous and pleasant. I really appreciate how streamlined the process was. I would definitely recommend this company to others. I am very happy with my level of service because this has been a tedious process for me but it all ran smooth.
Reviewed July 26, 2018
My agent was very clear to me, and explained fully what my obligations are, as well as, what NDR obligations are. I feel she was very thorough in answering my questions. I ended the call without questions and am very satisfied with my agent.
Reviewed July 26, 2018
Kim ** was AMAZING. Almost feels like an understatement for everything about her. She was so patient, knowledgeable and understanding and even sympathetic to my sick 2 year old begging to say, "Hi." She explained everything to me easily 50 times because I have mom brain and my stress level is through the roof. After working with her for a few days I finally took the plunge and signed up. I was able to get my first decent nights sleep in I don't even know how long. I can't even begin to thank her enough. She was absolutely wonderful and kept telling me that she is always going to be there for me throughout this whole process. THANK YOU KIM!!!
Reviewed July 26, 2018
Everything has been smooth and very clearly explained thus far. I appreciate the patience the team has showed me. I look forward to resolving my debts with NDR. The process of enrolling has been made easy and I already feel relief knowing something is being done. Thank you.
Reviewed July 26, 2018
I have just signed up today and the people that I spoke to were patient, answered all of my questions and very friendly. This was not an easy decision to make, but speaking with them made me feel comfortable I was making the right decision.
Reviewed July 26, 2018
When signing up, Jaison who helped me was great! Very thorough, very nice, answered all of my thousand questions with great answers. He also wasn't pushy and was very understanding, which I liked. This is why I decided to sign up for the program. However, when completing the welcome call, the lady on the phone was not "welcoming" at all! Rude, snappy, and had an attitude. I almost hung up and told her I would call back later to speak with a different customer service agent so that I didn't have to deal with her anymore. Very disappointing.
Reviewed July 26, 2018
Joshua was very helpful in explaining all details to me, which helped me to make my decision. Making sure to give me enough time to decide. Along the way he always made sure to answer all my questions and also verified if I had anything I wanted to add. Making me see the benefits of this program that hopefully I can complete and become debt free.
Reviewed July 26, 2018
Ms. Vanessa **, Team Lead, Certified Debt Specialist (CDS), was outstanding in explaining the program to me. She was very professional, cordial, knowledgable & Hospitable. This is appreciated. Tianna, with the Welcome Call, seemed very robotic, bored & not very personable.
Reviewed July 26, 2018
Agent was knowledgeable. Debt consolidation was done within hours. Agent explained the difference between other companies. Was called back when I was told. Was walked through the whole process. I hope they stay with me as well through the 48 months.
Reviewed July 26, 2018
They are really helping to reduce my debt and save me a lot of money! I was terrified about all my debt until now! They gave me the option of low payments and payments that I can really afford being a mother to a 10 month old and only working as much as I can!
Reviewed July 26, 2018
Really GREAT customer service from Geri ** and the lady on the Welcome Call. Thank you so much to Geri for being so much more than a credit counselor. Her customer service is outstanding. I liked that the entire process was so fast and I had an immediate answer to approval.
Reviewed July 26, 2018
So far this experience has been handled with ease, my representatives have answered all of my questions. They have also been compassionate as well. I would highly recommend their services if you cannot keep up with your debt. I feel I can finally look forward to living debt free.
Reviewed July 26, 2018
Had a great experience. Very good way to do business. Pam was so helpful and a delight to deal with. The system is fairly self explanatory and easy to follow. We are looking forward to getting back on our feet with your help.
Reviewed July 26, 2018
Good service and pleasant working with the agent assigned to me. I think this action will resolve my debt problems and ultimately restore my personal credit. I would recommend National Debt Relief to anyone, friends and family alike. Thanks National Debt Relief.
Reviewed July 26, 2018
I appreciate the realistic view of the situation and advice to get through the process. Great customer service and understanding. They are quick to follow up with emailed and information. I would recommend this company to anyone struggling to keep from drowning.
Reviewed July 26, 2018
I had the pleasure to have Erica be of assistance of helping me take the first steps towards getting out of debt. She answered my questions thoroughly and helped me through every step of the way. She was so patient and caring! So far I am having a great experience with National Debt Relief.
Reviewed July 26, 2018
From the beginning to the end I experience a great costumer service, everything was handle in a professional and courteous manner. I would recommend National Debt Relief to my friends and those whom want to improve their finances and credit!
Reviewed July 26, 2018
Both the representative and the welcome person were very good and helpful getting things set up the accounts. They both were very informative and explained everything so that we understood the process. We appreciate National Debt Relief assisting us in getting our credit cards paid off and giving us a little breathing room with our finances.
Reviewed July 26, 2018
Michael and the customer service were very accurate on all information, and very helpful on making the decision. I would really recommend using National Debt Relief. I'm very happy with the process and its being very easy to manage the account.
Reviewed July 26, 2018
Brandy AND Gabrielle were both great! Explained everything so that it was easy to understand. Great customer service! They answered all my questions and were most helpful. I couldn't have asked for a better experience in this stressful situation. Thank you National Debt Relief.
Reviewed July 26, 2018
I thought there was no hope and I would never get out of debt. I figured all programs like this were a scam or not legit. NDR had amazing customer service and they explained the program and walked me through it simply and effectively. THANK YOU!
Reviewed July 26, 2018
My crushing debt was causing a tremendous strain on my life, health, and marriage. National Debt Relief gave me instant peace of mind and a clear and concise plan of action to take back control of my life. Their staff are extremely helpful and knowledgeable. The online process is simple and the online account they make for you is informative and easy to navigate. I don't know where I would be now if not for National Debt Relief.
Richard, thank you for taking the time to tell us how your experience has been. We're glad we could give you some peace of mind during this difficult time. Please let us know if there's anything we can do to help you make things go a bit smoother for you.
Reviewed July 26, 2018
I don’t usually take surveys from any services we receive but this time I will take time to say that FLOR ** did an AMAZING JOB explaining everything to us and process our request. She went into details regarding our account and even congratulating me and my husband from finishing the program. National Debt Relief is a huge help to us and Flor made it even easier for us to understand. Most agents transfer us to a Specialist to explain but Flor was able to go into details thoroughly. So, thank you National debt Relief and thank you Flor **. Keep up the great work.
Reviewed July 26, 2018
The customer service representatives at NDR helped me to understand their program and how I would benefit by enrolling. I had doubts but they ensured me that this program has helped so many people to turn their financial situations around for the good.
Reviewed July 26, 2018
Everyone that I dealt with was great and informed and so helpful. I would definitely recommend if you are in financial trouble. The program is explained thoroughly and the company will walk you through everything step by step. Thank you so much for all your help. You won’t be sorry you signed up.
Reviewed July 26, 2018
I played with the idea for a few months before deciding to take this leap. The moment I spoke to the consultant I felt a sense of relief. I’m in the initial stages; however, I’m Confident that it is going to work out.
Reviewed July 26, 2018
After my first call, I felt like I was part of a large, caring family. Ariana was beyond excellent, she explained everything in a clear and concise manner, she was patient, and very knowledgeable. My Welcome Call agent was also excellent, she explained the program, answered my questions and re-confirmed that I made the right choice. I am very happy with my whole experience and I cannot wait to be debt free! Thank you National Debt Relief.
Reviewed July 26, 2018
National Debt Relief has been assisting me with my credit card debt and I’m still in the process of completing my program. The negotiator was very good and easy to get ahold of. They gave me an estimated amount and I can’t afford anything higher than that. I’m at the max where I can pay and if it doesn’t go up anymore, that would be good.
Reviewed July 26, 2018
My husband had cancer and he couldn't work. We lost 42,000 a year in income and we tried and tried to keep up with things but we had some extra medical bills and we ended up just putting payments on credit cards. We were in pretty bad shape and we decided to sign up with National Debt Relief. They would negotiate with the creditors and pay them off at a lower rate. But as soon as we'd say we accept an offer, they'd go in and take 21%. We thought they took that at the end but that'd be the first thing that would go.
So when we enrolled, they made the process very easy because they didn't tell us everything. We put so much into our account but they didn't start negotiating. Right now, we have all these amounts charged off and they don't start negotiating until they're charged off. But they didn't tell us that at the beginning. They only told us that our credit was gonna be bad for a while but they didn't tell us that it was gonna be this bad. We knew it was gonna affect our credit but we thought they would negotiate with everybody upfront then go from there and start us on some monthly payments. Their reps tried to help and explained things but I could tell that there was no empathy. Also, there were things that we thought they should tell us because it was our money and our account, but they said they didn't wanna tell us until the end because then it'd surprise us. But we would just rather know.
So far, they managed to pay off three of our debts out but we had to pay taxes on whatever the difference was. So, we don't feel like the program helped us. It's not the way to go and with it, you get into more debt. So, right now, we are trying to gather money so we can pay these debtors off on our own because we could give the 21% of 30,000 that NDR takes to the companies that we owe money to instead of them. We're selling our house to get money to try and pay off the debtors but we can't buy one because our credit's way below 600. Thank God I have a wonderful daughter and she's gonna let us live with her till we can get everything paid off and get our credit back up.
Hello Maryanne,
We are sorry to hear that our service did not satisfy your expectations. We set a high standard for ourselves and want every client to have a great experience. We will be reaching out shortly to better understand your concerns and hopefully resolve. You can also call us directly at 888-660-7427
Reviewed July 26, 2018
I had credit card debt and when I looked up consolidations, National Debt Relief was the first one that came up. I gave them my information and they called me back. My interaction with their reps was excellent and they got half of my debt already resolved. The payment plan is reasonable and I would recommend National Debt Relief.
Reviewed July 25, 2018
I had a good experience working with National Debt Relief. They helped me feel more comfortable with my debt and helped me with all of my questions and made the process super easy. I am looking forward to being debt free in the next three years.
Reviewed July 25, 2018
Both Katalina and Lee ** were very informative and helpful; the first conversation we had, I felt Lee was the one I wanted to talk to about a program for me. He was very patient with my initial reservations and answered my questions. Both seem very nice people; they did their job well.
Reviewed July 25, 2018
I am doing a debt relief. Everyone was good and getting this done in a timely matter. Everyone was friendly and answered all questions. They were able to reduce how much money I am paying out each month which will take a lot of stress off of me.
Reviewed July 25, 2018
Everyone a Debt Relief were extremely helpful. Thank you so much for all your help and job well done. I would recommend them to everyone in need of these services. 30 months and Debt free, here we come and again, thank you all very much.
Reviewed July 25, 2018
The team was very helpful and considerate which helping me start this process. Both of the associates were knowledgeable, considerate, and patient with me and answered all of my questions and concerns about this process and what the effects of it will be.
Reviewed July 25, 2018
Pretty good, very confusing with so many forms, signatures, rules and regulations. The first representative I got in touch A.** was very pleasant and helpful. Unfortunately today he was not available to take my phone calls which would have been great due to his great command of the Spanish language. So was Salvatore. The females were helpful but I had some difficulty understanding them.
Reviewed July 25, 2018
Everything was made clear and easy to understand. I liked that my rep was able to answer my questions easily. I am happy to be working with this company. We are excited to see how everything turns out and to help our family be successful.
Hello Whitney,
Glad to hear that our team was able to assist as you start on your journey to a debt-free future. We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to always provide a 5-star experience for every client.
Reviewed July 25, 2018
Great way to get out of debt. Everyone was very thorough, explained and answered all concerns. Been trying to pay off my credit cards for a few years... Just getting nowhere on my own so, I would recommend Nat Debt to anyone who needs help getting credit cards paid off.
Reviewed July 25, 2018
I am happy so far with the service, the time taken to listen to me to explain and make clear all matters of the programs and the proposed settlement options. The turnaround time to get the package out to me and the care in making sure that I completely understand all the areas of the agreement.
Reviewed July 25, 2018
Everyone I have dealt with thus far has been extremely helpful and informative about this program. They have helped me to feel comfortable with the decision I am making to resolve my debt and have answered all questions I have about the program and how it works. I feel more than confident that this program will be able to help me.
Reviewed July 25, 2018
Valentine and White were the initial counselors that walked me through the process of the initial steps to reduce and resolved my debt obligations. I was thoroughly enlightened about my obligations and responsibilities of this agreement. It appeared that my pending benefits would eventually outweigh the risks and teach me so much more about money management and compounded interest.
Reviewed July 25, 2018
This is the 1st day of hopefully completing an issue that has been a dark cloud. The representatives have been very nice and compassionate and helpful with each question as I have been a nervous wreck. Please pray for me.
Hello Angelia,
Glad to hear that our team was able to assist as you start on your journey to a debt-free future. We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to always provide a 5-star experience for every client.
Reviewed July 25, 2018
I am very pleased with the results so far. National Debt Relief was able to settle one of my debts completely, and negotiate three other accounts. I made the right call when I reached out to National Debt Relief for help. Thank you for all of your help.
Reviewed July 25, 2018
I have just signed up with you guys and I have been extremely impressed by your customer relations and the first rate quality of service! Everything was explained clearly and very detailed. Everyone has been extremely polite and very professional. Thank you guys for living up to your high customer satisfaction ratings and even exceeding them in my mind!!
Reviewed July 25, 2018
Joel was very professional and did an excellent job. He was patient with me and explained everything step by step. The process of completion was made easier by his ability to have a lot of experience at what he does.
Reviewed July 25, 2018
The whole experience was exemplary, from the first conversation with Nikki ** about the program and benefits. She went out of her way to make sure, I understand the program and completed the paperwork process, kudos to her. Thank you very much. I look forward to the completion of my program. Thank you welcome team, you are professionals.
Reviewed July 25, 2018
My experience has been thus far. Customer service was outstanding and willing to help me with my needs. I just finished my welcome phone call and it went very well. I’m happy with my decision to use National Debt Relief!
Reviewed July 25, 2018
So far, so good. NDR seems to have everything detailed and ready for us. Some of the computer signing was difficult; hopefully, it has been done correctly by me. Customer experience was very good, and they were professional when dealing with us.
Reviewed July 25, 2018
From the day I inquired about debt relief until the day I signed my agreement, Crisanti was there every step of the way. She was very friendly and answered any and all questions I had. In no time at all, I was approved and headed to becoming debt free. I also spoke with the client success team on a follow up call and the young lady on the phone was amazing as well. There are not gray areas and everything is as they said it would be. I would highly recommend this company to anyone who is seeking to reduce their monthly debt payments in order to better their credit as well as their day to day lives.
Reviewed July 25, 2018
They explained everything so clearly from start to finish and helped me every step of the way. Never would have thought it would be this easy to get my finances back on track. Thanks to National Debt Relief it is possible.
Reviewed July 25, 2018
So far, this has been good. Intake Guy was great, direct and easy to understand. 1st Payment drafts next week. The plan seems simple, and was easy to understand. However I am in the Legal field, and "have read the law", so it perhaps would not be as easy to understand if one was not familiar with the terms. I am looking forward to being able to have a balanced budget for the first time in a while.
Reviewed July 25, 2018
When I first contacted National Debt Relief I wasn't sure what to expect but after talking to the agents I was really happy and felt confident my debt would be resolved. They were very friendly and above all very transparent. I would definitely recommend.
Reviewed July 25, 2018
You are in good hand whenever you choose Debt National to get you out of Debt faster. Great customer service skills. I made the right decision when I make that call. Can be more happier than that. I recommended.
Reviewed July 25, 2018
They were very friendly, patient, and answered any questions I had thoroughly. They were very transparent about how this program works, and for the first time in a long time I feel confident that there is an end in sight.
Reviewed July 25, 2018
Both representatives I dealt with were professional and courteous. My initial member of your team was Patrick ** and he was never pushy or judgmental. I was never made to feel like I was a bad person for having the amount of debt that we had.
Reviewed July 25, 2018
I have just been enrolled, but I am very happy with my experience thus far with National Debt Relief. They have been very professional, and kind, in working with me to answer my questions, help me understand, and getting me all set up. I would highly recommend them to anyone who is looking for some relief.
Reviewed July 25, 2018
Everyone was amazing! Very Professional and Nice! I would Recommend to anyone in my situation! This was a difficult decision for me and the individuals made me feel better about the situation and re instilled I was making the right decision!
Reviewed July 25, 2018
I had several questions that were answered, so I knew exactly how this could help my situation. Both representatives were very helpful and made sure I understood everything. They walked me through all the steps and was able to get everything taken care of in the same day.
Reviewed July 25, 2018
My experience was good. All my concerns were answered. The reps I spoke with were friendly and made me feel comfortable talking to them. I feel good my situation will be handled in a manner of what's in my best interest.
Reviewed July 25, 2018
Excellent service and communication and able to answer any question possible from this program. Best Decision I made was to choose them to help me with my Debt. I would highly recommend this to anyone and I’m looking forward to be Debt Free with their help. Thank you National Debt Relief.
Esmeralda, thank you for taking the time to leave a review. We're happy to hear you feel you made the right decision by letting us help you. We'll give you all the support we can to help you reach your goals! Best of luck!
Reviewed July 25, 2018
Very professional. Great to deal with and sounded like they knew what they were doing. Daniel was very good as well. He was very knowledgeable and was a please to deal with. The follow up calls were professional and easy to deal with as well.
Reviewed July 25, 2018
Answered all of our questions and set us up to become debt free within a few years. Made the process very easy and quick. With the birth of our daughter and a death in the family, we took a toll financially.
Reviewed July 25, 2018
I looked at National Debt Relief and they seemed very nice. They listened to me and took all my information and set up a program. They gave me all the information I needed and when I get a phone call from them, they always ask if I’m satisfied. They’ve paid out quite a few of my credit cards and I’ve had no problems except that now I can’t pay it. I retired and now I have no money except for my Social Security coming in. Still, I would recommend National Debt Relief.
Reviewed July 25, 2018
National Debt has been helping me so much and I am half way to be debt-free. I am so grateful and I'm not disappointed that I chose them. I like that I could see how they are negotiating, how they opened the account for me to be able to get in there and see what they're doing. Every time that I get in my account, I see how many people they do business with and how they resolve credit issues. I'm seeing a clear job and what kind of move and work they are doing for us. National Debt has taken a lot of stress out of me. I’m satisfied and I'd recommend them to anyone.
Reviewed July 25, 2018
I was too deep in debt and I was told about the debt relief program. And when I tried to get another big loan to pay off everything, I was told that this will be better than getting another loan. I've heard of other debt relief companies, but when I talked to National Debt Relief, they started counseling that they will help me. It was good and I felt a good vibe. They provided a loan to pay off credit cards. The enrollment process easy and understandable. I was able to understand what I needed to do. At this point, we're still working on my debt and I've paid off already two creditors and I still need four more.
I've talked to different people at NDR and they all seem like good people. They talk to me and tell me what's going to happen. They know what they're doing. NDR is also good with my payment plan. They told me I could pay every month or every two weeks and they helped me out real good with the payments. The cost is awesome and life is getting a bit easier for me. One of the creditors had to sue me, but NDR is working on that. But other than that, everything seems to be going well. All I see are good reviews, I don't see bad ones. I've recommended NDR to my aunt and she's already working with them too. I also had a couple of other friends that told me what they're going through and I'll tell them about NDR.
Reviewed July 24, 2018
Mr. Joel ** was well informed and very helpful in answering all my questions and assisting me in obtaining the assistance I needed to get my debt under control since separation from my wife over a year and a half ago. This experience sent me into a downward spiral which is where I am today and hopefully this program will help me accomplish what I need to get my credit in line again.
Dwayne, we're happy to give you the support you need to help you through a difficult time. Please let us know how we can help make the process easier for you. Thank you for taking the time to leave a review.
Reviewed July 24, 2018
It was so easy to join and I look forward to being debt free. The counselors explained the program so that anyone could understand. I don’t know what else I can say other than the counselors were great to work with.
Reviewed July 24, 2018
Clearly understood, very informative, direct and straight to the point, concise, warm and friendly. I was very impressed with the service I received and I would highly recommend this program to others in my position. Thank you so much for your assistance.
Reviewed July 24, 2018
Helping to resolve my debt. The people are so nice and understanding and always asking, "Do you have any questions," for them to answer or "If you had any more questions about the program." I'm very happy I made this choice, thanks.
Reviewed July 24, 2018
They were both very patient and friendly answering my questions and making me feel comfortable in doing this option. There seems to be very good support staff and guidance during the program and customer support and guidance appears to be a priority.
Reviewed July 24, 2018
Welcoming call - It was a struggle for me to understand what she was saying for two reasons. Reason 1: the background noise was incredibly loud. I could hear a man talking to someone in the background and it was drowning out her voice. Reason 2: her voice was really low.
Hello Robert,
Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible value. A member of our team will be reaching out shortly to better understand and hopefully resolve your specific concerns. You can also call us directly at 888-660-7427.
Reviewed July 24, 2018
The team at National Debt Relief did a great job. They were quick and efficient. They don’t even realize what this will do for me and my family. I really appreciate the time and effort they put into it and I thank them so much.
Reviewed July 24, 2018
As soon as I started talking to Travis **, I felt comfortable in my decision to ask for help. I was not patronized or made to feel like I wasn't able to handle my finances. I tried very hard to do it on my own, but it just got away from me. Thanks so much for taking me on.
Reviewed July 24, 2018
You guys have the best staff! They have been amazing and so helpful! While this is a stressful subject, both reps were very understanding and willing to explain everything. All of my questions were answered and I felt very comfortable speaking to them both.
Reviewed July 24, 2018
Was really happy to see that I didn't need a loan to get out of debt. This program is what I need to get out of debt! The person from the welcome team was a little quick with the walkthrough, but I understood everything and am ready to roll with the team!
Reviewed July 24, 2018
Everything was explained to me, in detail; to what is expected in the program. Also that if I have any questions, to please feel free, in calling back. The representative that help was very helpful & knowledgeable. Thanks for all your help, with getting me debt free.
Reviewed July 24, 2018
Everyone we worked with was very clear and upfront about what to expect with our journey to getting our debt paid off. We feel confident that we made the correct choice in choosing National Debt Relief to help us get out of debt in a little more than 2.5 yrs, instead of the 12 yrs we were looking at with our previous efforts.
Reviewed July 24, 2018
Your staff was very helpful. They made me feel better about my situation. They answered everyone of my questions. I was about to cry and she made me feel like my life wasn't going to end. Would recommend for a friend who needs help like I did!
Reviewed July 24, 2018
This whole process was quick and easy. It feels really good to know I am on my way to rebuilding my credit. Menes and David were both really helpful and put me at ease with the process, timeframe and were very helpful the whole way.
Reviewed July 24, 2018
Was a lot of information and help understanding all the details and the process to do this program. I would most recommending this program to my friend and family if they get into debt problems. It was easy to understand. Thanks... for the support.
Reviewed July 24, 2018
Great people -- they take their time to assist you with your plan. They explain everything to you and give contact numbers to reach you should I need to. They also give specific information to use toward your creditors, which I really appreciate. THANK YOU!
Reviewed July 24, 2018
Very helpful staff, explained every step, answered all questions, made me feel as comfortable as possible during this rough period. This seems like the best program out there to help people recover from debt problems that happen to people through no fault of their own. The staff seem very sympathetic and really want to help.
Reviewed July 24, 2018
Update on 12/13/2018: I had a few things that I couldn’t get down as far as interest rate but National Debt Relief has been having some success with quite a few things. I just started with them but so far, they've got three of my accounts lowered than half. I'm surprised at that. I'm able to get those out of the way and I hope it keeps going that way for the other ones. The only actual problem I had was that you had to have a checking account, and I didn’t before. I have PayPal and a cash card, and all money was going through there. But I had to find a bank. That was really the only hassle though. Otherwise, I feel comfortable working with them. Everybody has been nice and things are getting done. So far, I feel less stressed. I know things are getting taken care of so there's less for me to do. The cost is fine too and I've recommended them to people.
Original Review: So far I feel comfortable and I really hope they can help me. I really hope that they can clear my debt without any problems. Both my representatives were very nice and non judgmental; which is what you look for.
Reviewed July 24, 2018
In this overwhelming process I had the help of Marvin ** and David ** helping me. They were patient and thorough and I am happy to have had them here to answer all my questions. It makes me feel better knowing I have people like them to help me in this process.
Reviewed July 24, 2018
They're very helpful. If I get another situation like that again I’m coming to them. The customer services are very helpful. They have every answer for any question that you have! The guy that took on my case has been very helpful. I have so much faith in them.
Reviewed July 24, 2018
My husband and I have had the best experience with the staff at National debt. We can not wait to see the end result. I will definitely be recommending this company to others. Thank you again for all of your help and guidance.
Reviewed July 24, 2018
Mr. ** was very professional and polite. He answered all of my questions. He help me set up my account also. Good person for the job. He helped me understand the process and made me feel at ease. I am grateful for debit relief services.
Reviewed July 24, 2018
Mr. ** explained the whole process and answered every question. He took the time to look at every creditor and advise on how to proceed. The whole enrollment was smooth. Looking forward to financial freedom. The staff was really friendly as well.
Reviewed July 24, 2018
They explained everything in detail so I understood everything that is going to happen. I'm so excited to have our creditors paid off within 3 years instead of the 20+ we were looking at. My husband and I highly recommend! Take the time to try them, and I'm sure you will, too!
Reviewed July 24, 2018
From the beginning, they were nothing but professional and courteous. They were very understanding and gave me plenty of options and information that best suited my current situation. I would definitely recommend National Debt Relief to my family and friends that are in my situation.
Reviewed July 24, 2018
Today I had my welcome call with National Debt Relief and everyone I talked to was so kind. There was no judgement on how I got into the financial situation I was in, but how we could work together to get out of it. I would recommend them for anyone who needs help with debt relief.
Reviewed July 24, 2018
I have worked with Marvin ** and then the online rep that helped me over the phone set up and go over the welcome packet. They were both amazing informative and I feel probably more secure now than I have in a long time over your process. Thank you so much.
Reviewed July 24, 2018
Very helpful professional highly recommend it to anyone. Saves me money in the long-term. Gets you away from high interest rates and builds your credit back. Shop around you can't beat National debt relief for the price. Thanks for the help.
Reviewed July 24, 2018
Did a really good job about explaining everything to me and I will happy to work with y’all and I can’t wait until I am debt free. I thought I could do this with no help and thanks again for helping me out.
Reviewed July 24, 2018
I spoke with 2 different gentlemen concerning my business of getting out of c.c. debt. I'am very pleased with them, they both were gentlemen, made me feel at ease and made me feel I was doing the right thing and I felt I contacted the right company. On a scale of 1 to 10, I give a rating of 10... Thank you.
Reviewed July 24, 2018
Everything was explained to my satisfaction. All my questions were answered. They were very helpful and professional. If in the future I have any problems or questions or legal concerns, they assured me I would have help resolving the issues.
Reviewed July 24, 2018
The representatives was friendly and knowledgeable. They walked me through signing up and confirmed all my accounts. They weren't judgemental and gave me information about all my options. And they worked around my busy schedule. They were patient and communicated with me via email when I couldn't get on the phone and worked around my schedule when I absolutely needed a phone call. I really appreciate that.
Reviewed July 24, 2018
The Debt Specialist I worked with Geri ** was FANTASTIC! She was very personable and was able to answer all my questions. She walked me through the process and really put my mind at ease. She was made me feel comfortable about going with National Debt Relief.
Reviewed July 24, 2018
It was a pleasure speaking with Dan ** who was the first person that explained all to me and how National Debt Relief works. After that everyone else very helpful and pleasant. I will definitely recommend to all my friends. Thank you for your services.
Reviewed July 24, 2018
The call was professional and the lady speaked very clearly so I could understand everything she said. Very pleased with the service and also making sure that I don't have any questions and that I understood everything. Would definitely recommend you guys.
Reviewed July 24, 2018
I was very satisfied with Devin. He was very professional and the young lady that did the welcome she as well and I would refer your company to others. I didn't know what I was going to do. Thanks for your help.
Reviewed July 24, 2018
I was very apprehensive about contacting National Debt Relief. After calling I realized this would be my best option to pay off as much of my debt as I could. Everyone has been extremely helpful. They are very responsive and answered any questions that I had. I look forward to improving my financial health.
Reviewed July 24, 2018
The gentleman that has been working with us was very thorough and helpful. There was a lot of information to go over and he was willing to stop and answer questions as we went along. His patience was wonderful. The welcome call went fairly smoothly. She was somewhat difficult to understand, but was willing to repeat for me when I asked. I am very thankful for the customer service contacts. It's assuring not to feel alone while going down this road. We were never made to feel guilty for contacting your company for help and guidance. We are looking forward to working with you all to get us in a much better place financially. Thank you!
Reviewed July 24, 2018
Everything went smoothly and was explained clearly and thoroughly. I was genuinely surprised with how simple the entire process was and how detailed the explanations provided. I'm looking forward to no longer having to worry about the debt burden that had been weighing us down. Wiser decisions will be made in the future.
Reviewed July 24, 2018
I had a good experience. Aaron was really helpful and helped me understand. Many thanks for him handling this for me. He was polite and informing and great with the process. I would tell others about the way I was treated.
Reviewed July 24, 2018
The representatives are so knowledgeable, helpful, patient, and not judgmental. Any questions that you ask, they answer and are patient with you throughout the process. I cannot even believe how helpful they are. They have been such a blessing in alleviating my debt concerns.
Reviewed July 24, 2018
Both of your representatives were very helpful. Rachel was extremely helpful, very professional. She seemed compassionate and understanding of my problems. She explained everything and answered all of my questions, she made me feel more comfortable about this very difficult decision.
Reviewed July 24, 2018
I am astounded by how informed and professional my counselor is. I never hesitated going into this program because I trust this company with my... everything! I truly believe I would be lost at sea without a paddle without National Debt Relief.
Reviewed July 24, 2018
They done me a good job and explained everything very well and was real nice. The lady I talk to went over everything so I could understand and answered all of my question and was real nice about it. Sara is the one I first talked to and I forgot the lady that went over everything with me.
Reviewed July 24, 2018
I was unable to pay credit cards and I needed help. My situation had gotten to the point where it was either I get debt relief services or file for bankruptcy. National Debt Relief showed the best ratings. Their enrollment process was really easy. I just called the number and they started everything up, and the reps would email me every step of the way. They told me what my price would be and it was lower than what I would be paying altogether if I was trying to continue. They helped me pay off my credits better, and the amount is lower through every agreement they've gotten with each credit card. The cost of their service is very good and they've been handling things very well.
National Debt Relief made a lot of stress about money go away and it's something I can do with them whereas before, I felt like I wasn’t getting anywhere and I'm feeling like I'm actually getting somewhere this time. I hope National Debt Relief keeps up the good work. They're making my life a lot better right now. I would recommend them to everyone I know if they were going through anything like I am right now or how I've been through.
Reviewed July 24, 2018
I’m in the process of completing my program with National Debt Relief and I had a pretty good experience enrolling with them. So far, their program is working but there have been a few times that their reps called me about a deal and I got a high-pressure sales type telling me that I really should take it. But it didn’t make sense to take it. So, I wrote NDR a letter to tell them the experience. They were gonna charge me $25 each time payment was sent and when you added up all those fees, I'd be paying the original debt and a little bit more once they included their fee. It was simple math. Other than that, communicating with NDR's reps has been simple. You just call their number and you get someone. They're also reasonable when it comes to my payment plan and there had been times where I cancelled my bi-weekly scheduled payment.
Reviewed July 23, 2018
After I accessed your website and added my contact information, I received a call from Matthew **. This was a very difficult step for me to take, but Matthew was very gracious and kind. His voice was so soothing too that it made it easier for me to make this step. The welcome call I just received, although the name of the person I talked with escapes me, I found her to be very gracious as well. She made sure she asked me if I had questions along the way, and there were several times where I interrupted her to ask a question. Again, she was very gracious.
I want to complement your organization on the high-quality represenatives who are the contacts since this is not an easy thing for a lot of people. Signing agreements and working with a representative of your organization in the process is very, very helpful. I also did online research about the top companies in the nation for debt relief and found your organization to be rated No. 1 and with a very high BBB rating too. This is the reason why I initially contacted your organization as I had a lot of fear about doing this. Now, any fear I had is now allayed. I would recommend National Debt Relief to friends. Thank you.
Reviewed July 23, 2018
I found the process to be quick and easy. All the information given was very thorough. The operators were straightforward yet compassionate. During the difficult time of being stressed by finances, this program has put me at ease. Thank you National Debt Relief for all that you do for those in need.
Reviewed July 23, 2018
I was very pleased with the Staff I talked with during the processing of my application and the Welcome Call from National Debt Relief. The Staff was extremely knowledgeable and carefully explained each detail of the process as we went along. I would highly recommend National Debt Relief to anyone who needs to resolve their extreme debt situation.
Reviewed July 23, 2018
Very thorough and professional. Explained everything so I could understand. Answered all my questions and cared about my situation. I wasn’t judged or talked down to, just because I needed help in order to resolve this problem. I was very happy with the whole process.
Donna, thank you for taking the time to leave a comment! Our team is among some of the most professional and skilled in the business and we're glad you got to experience that firsthand. If there's anything else we can do to help make your experience better, please let us know!
Reviewed July 23, 2018
After much thought and stress. I'm glad I went ahead and call National. It was an amazing experience. Thank you, Drew and Keith, for your patience. I hope it all goes well in the process and is a worthwhile future.
Reviewed July 23, 2018
I had applied online and the next day Sam ** reached out to me. He was very helpful. He took the time to answer any questions or concerns I had. He made sure to go over all the documents until I understood everything.
Reviewed July 23, 2018
My search for help led me to National Debt Relief. Joshua ** was pleasant, informative, and reassuring. His knowledge was extremely helpful. My visit with Monica ** on the verbal Welcome Package was also the same. I had found that your company is tops when it comes to helping people. Thank you for this valuable service.
Elaine, working with you is our pleasure and we're very glad to have you as a client. Thank you for taking the time to leave us a comment today; we love hearing from our clients and this made our day. Welcome to the National Debt Relief family and we wish you the best of luck with everything!
Reviewed July 23, 2018
So far my experience with National Debt Relieve has been positive. Courteous people who don't judge but help you become financially independent again. I would highly recommend to anyone who wants to gain financial control of their life. I am sure there will be some additional stressful times up ahead but I am sure they will be there to help me along.
Reviewed July 23, 2018
Good, Very Helpful. The welcome call was very informative. Too many emails at once made it confusing. The portals are good, need to know password from beginning. I would recommend the site, just needs to be more user-friendly. Easy to contact customer service, very helpful.
Reviewed July 23, 2018
Hi there, everyone has been so nice to me and not made me feel like a loser, I really appreciate all the help and followup that you have given me. Both my representative and the welcome team have been so knowledgeable and understood my hardships.
Reviewed July 23, 2018
I had a pleasure speaking with Royce ** about my debt. He was very knowledgeable and very clear about the process. He answered all my questions and made sure I was comfortable before making any decisions on moving forward with the program. Thank you!
Reviewed July 23, 2018
Customer service was excellent! Helped me to understand the program with clarity. I'm very grateful for the resources like NDR that give peace of mind to those who are caught in debt due to the circumstances of life that hit unexpectedly. Thank you!
Reviewed July 23, 2018
So thankful I made the call to NDR! I have an affordable monthly payment and an end date I site. I don’t know what I would have done without this company! My agent I spoke with was so sweet and helpful. Thanks so much!
Reviewed July 23, 2018
Paul ** answered all of my questions and was able to make me feel at ease with making this very difficult decision. I would highly recommend this company for anyone dealing with the same situation with trying to pay off debts. This is a great solution.
Reviewed July 23, 2018
National Debt Relief was very courteous, very helpful and help me understand a lot about the program. Also very patient. From the start I could tell the people were ready to help me get free Of debt. I would definitely recommend National debt relief to anyone who needs help with credit card debt.
Reviewed July 23, 2018
I chose to help turn my credit around. National Debt Relief seems like they are very capable of doing that and I am very confident that they can. My representative was very helpful not only setting me up, but also the welcome center representative.
Reviewed July 23, 2018
The interaction so far has been caring and thorough. Daniel answered all of our questions and put our minds at ease. The paperwork is easy to follow. Hopefully, the rest of the program goes as smoothly as signing up has. Thanks.
Reviewed July 23, 2018
When looking to become debt free from unsecured loans I turned to National Debt Relief to see if I could be helped by them. So far it looks promising but so does chocolate cake to a diabetic. I hope this does goes well. I have been disappointed a lot in my life, I don't want this to be another one of those times.
Reviewed July 23, 2018
National Debt Relief was the first one that came to mind when I needed help. They combined everything for me. The negotiators took care of everything and then they called me. The program worked because it has cut my payment to more than half. I felt comfortable working with them.
Reviewed July 23, 2018
National Debt Relief negotiates for you if you have a lot of debt and pay a bunch. The negotiator I've worked with was a nice guy. The enrollment process was quick too. Then the payment plan was easy and it was good for our budget. My debt is getting paid off now and I'm paying a lot less a month. Their service is definitely worth it.
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