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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 158 Reviews 31035 - 31235
    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 24, 2018

    I had a great experience with your company. I am so stoked about working a program to fix my credit. My agent, Chantel was so helpful on the phone... she helped me get everything set for me. I have 2 numbers to reach your customer service which makes me feel comfortable.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 24, 2018

    Basically, the weight of the world came off my shoulders. Anthony was great! Kathleen explained everything thoroughly and they both were patient with my questions and concerns. I am excited to go through this process. I experienced great customer service and I am looking forward to starting my life over again. Thank You, NDR!!!

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    Verified purchase
    StaffProcess

    Reviewed Aug. 24, 2018

    So far NDR has been very helpful and supportive. They were very informative and helpful and I am beginning a program with them. I will finish my review once I finish my program. Angel and Grace were extremely helpful and I appreciate their help.

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    Verified purchase
    Customer Service

    Reviewed Aug. 24, 2018

    Gabriela did a great job going over everything in detail. I would recommend her to friends and family. The call could have been a little shorter but everything was covered and all of my questions were answered. Job well done!

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 24, 2018

    The experience I have had has been informative, and the gentleman who has worked with me was very professional. I felt at ease during the process. Everything was explained in terms I could understand. I appreciate the help I have been given.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 24, 2018

    Customer service was pleasant and helpful. Calls and emails were sent to keep us updated in and through the process. All questions and concerns were answered fully. Even though this is a difficult process to wade through, we are very comfortable and confident having National Debt Relief walking with us through this time. We feel confident that we would recommend National Debt Relief to friends or family that might find themselves in a similar situation.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 24, 2018

    I had a very helpful experience. All questions were answered. Very compassionate and understanding service. I now understand the importance of being debt free and since I have been through counseling for severe depression following a horrible divorce after being married for 32 years. I am also receiving counseling for impulsive and OCD issues as well as money management. I appreciate all the help I have received and will received from this program. It's quite embarrassing to attempt and have to ask for such services.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 24, 2018

    Very helpful and nice to deal with, will guide you all the way through. Easy to contact and will answer all your questions. Very happy with the way they treated me and the patience they have when I am not that computer literate.

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    Verified purchase
    Transparency

    Reviewed Aug. 24, 2018

    Excellent Services, presentation, explanation, lots of tools at my finger touch. I am not much of talker, so please accept my appreciations on Mr. Lee **, who did a remarkable presentation with this program and representing your company. Thank you, thank you, thank you, thank you, thank you... I am very happy with your services... Thank You.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 24, 2018

    I am very happy with the service, thank you!!! All the agents were very helpful and explain very well what they will do for me. I feel much better after a lot of stress. Hopefully, they will solve my problem and I will be debt free and stress-free.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 24, 2018

    My experience with this group and the individuals I spoke with was just amazing. Everyone was professional, pleasant and helpful. I will highly recommend this group to anyone I know in need of some help. I look forward to working with the Success Team throughout the process.

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    Verified purchase
    Staff

    Reviewed Aug. 24, 2018

    The team at National Debt Relief were exceptionally knowledgeable and friendly and made sure I understood the agreement to the fullest. Highly recommend them to anyone with a high debt to income ratio as they will work with them to find the best solution to help them recover.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 24, 2018

    All emails and phone calls between NDR reps from the beginning were incredibly accommodating. They were more than willing to answer any and all questions I had. They were handled all communication with an empathic style. Super impressed with the efficiency on time as well!

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    Verified purchase
    StaffProcess

    Reviewed Aug. 24, 2018

    The representatives were particularly informative. I obtained good understanding of the process. I trust the program will allow me to solve my debt related problems and assist with my financial independence. I’m enthusiastic that I have started the process of getting myself out of debt.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 24, 2018

    Both representatives that I talked with were very understanding and explained everything to me so that I understood all that was available to me to help reduce my debt. I did not qualify for bankruptcy and I didn't know what else to do - I did research and know National Debt is a well know organization - I am excited to be debt free in 42 months vs. 30 years. Thank you.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 24, 2018

    Everyone was extremely helpful and transparent. I can’t wait to get this resolved. I would definitely recommend National Debt Relief to any of my family or friends. I look forward to getting out of debt and having a better life.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 24, 2018

    I would like to say that I’m impress with customer service process, unbelievable. This company is very organize when it comes to communication and so much information. Now I’m in control of my debt. Thank you, Erik, you are awesome!!! I feel like a Star.

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    Verified purchase
    Customer ServiceOnline & AppStaffProcess

    Reviewed Aug. 24, 2018

    The application process went smoothly. My Specialist was very professional and knowledgeable. The Welcome call Specialist was also very professional. I expect to be thoroughly satisfied upon graduating from the program.

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    Verified purchase
    Staff

    Reviewed Aug. 24, 2018

    The staff at National Debt Relief was very friendly and helpful. The enrollment process was very easy and painless. I would definitely recommend National Debt Relief's service to any friends or family members needing assistance and seeking financial stability in their life.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 24, 2018

    Edward ** of National Debt Relief and Global Customer Support were very professional in helping us for our debt relief. They explained everything in detail and answered all of our questions making it easy for us use National Debt Relief. We felt they were honest and easy to work with. We are happy with National Debt Relief and we would highly recommend them. Thank you for the great customer service and support.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 24, 2018

    Very professional and understanding from first contact through the whole process. Although I did not want to take this route to resolve my debt, they made me feel easy about it. I certainly appreciate the understanding. The staff is very courteous when dealing with them and answered all my questions.

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    Verified purchase
    Staff

    Reviewed Aug. 24, 2018

    Everyone I've spoke with so far is very pleasant, very professional, very helpful. Thank you guys for walking me step by step in this very nerve wrecking process. Feel supported at all times. Thank you for all you do. I would definitely recommend services for anyone facing my same situation.

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    Verified purchase
    Transparency

    Reviewed Aug. 24, 2018

    So far all expectations have been met. I have a long way to go before this venture is complete. For the most part, all aspects were explained to me. I have been told what NDR is going to do, now I’m waiting to see if NDR delivers.

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    Verified purchase
    Staff

    Reviewed Aug. 24, 2018

    Speaking to Michelle and the enrollment specialist truly made me feel as if relief was on the horizon. All questions were answered with care and patience and the staff genuinely felt as if they sought to help me get out of debt.

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    Verified purchase
    Staff

    Reviewed Aug. 24, 2018

    Debt is something that I have struggled with and have been embarrassed to admit that I needed help. I’ve thought about seeking help before but had a really negative experience about 10 years ago so I was hesitant. The people that took care of me at National Debt Relief treated me respectfully, they were extremely knowledgeable, I could tell they were experienced with the conversations and I didn’t feel pressured or rushed in any way. I felt like I finally had someone on my side that was going to help me. I was looking at 30+ years of being in debt... no light at the end of the tunnel with that. NDR is helping me get my finances back on track so that I can stop living paycheck to paycheck just to keep up with the minimum payments.

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    Verified purchase
    Staff

    Reviewed Aug. 24, 2018

    We are having a really difficult time since I lost my job. I looked at our option and chose National. The sales guy I spoke with, Rhoee ** was kind, caring, funny, and good at his job. He spoke about National's way of getting us safely back financially. He made us comfortable and not pushed into anything we didn’t want to do. He made me feel like there’s a huge light at the end of the financial tunnel. The other folks I spoke and worked with at National were also all very professional and let's face it. If you need them you are in trouble financially. I just started working with them and am confident they will guide me back financially. Time will surely tell!

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    Staff

    Reviewed Aug. 24, 2018

    With a long list of things that had gone wrong in the past year and income being our hardest hit area this was a very relieving experience. I was doing my best to keep everything in order but finally came to a point where I couldn’t anymore. I was not at all happy with having to go this route, but the specialist I spent the next few days talking with, Kelli **, was very helpful, knowledgeable and made me feel like she genuinely cared for our situation. In fact, I truly think she does. When money gets tight and things aren’t going as you’d hoped, it is great to have a service like this available.

    I can’t wait to share my success story with Kelli in the future. She was very personable and a complete joy to converse with. I’d suggest this company to everyone that ever happens to need this service. Particularly Kelli, I honestly don’t think I can talk her up enough. If you are going to call, use this extension and talk with her if you can. Ext. **.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 24, 2018

    Sam ** was very helpful, kind, and not pushy. I could not have asked for a better experience. She was patient and followed up when I requested due to my moving. In addition, the call I had with my introduction call was also very helpful.

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    Verified purchase
    Customer ServiceTransparency

    Reviewed Aug. 24, 2018

    My daughter told me about the program, then I called the National Debt Relief for consult. They explained me about the benefits of the program that I can get after the payments are done and always to have communication with the National Debt customer service.

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    Verified purchase
    Process

    Reviewed Aug. 24, 2018

    I was only not very happy that no one would talk about what kind of things it does to your credit. Made me feel uneasy. Other than that it seemed fairly straightforward with the process. Clearly, this program does take a hit on your credit, but the severity would be nice to know what we are getting into.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 24, 2018

    With National Debt Relief I will be debt free in 34 months... saving me 50% on my debt. The Certified Debt Specialist was very professional, thorough & patient with me over the phone. He explained each paragraph thoroughly, to ensure I understood the process and all that it entails. I can honestly say there is a light at the end of the tunnel. Thank you!

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    Verified purchase
    PriceStaff

    Reviewed Aug. 24, 2018

    Friendly great people trying to help other people get out of debt. Making sure it's affordable and convenient. Would recommend to others. Really easy to talk to. Quick responses. Very helpful in all aspects - getting a quote, filling out the application, the process and explaining, answer any questions you have.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 24, 2018

    The Team Lead, Sam **, was extremely helpful, caring and made me feel less anxious. Jamayze who performed my welcome call was just as wonderful. I can't say enough good things about both! Sam called and email me promptly every time. National Debt Relief is a blessing!

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    Verified purchase
    PriceStaff

    Reviewed Aug. 24, 2018

    I needed to free up some debt and resorted to doing a debt settlement with National Debt Relief. It took a toll on my credit but I'm starting to see the light. I went over my finances with them at the start of the process and I was able to settle a few accounts. Now, I'm at about a third of the way and they’re working fine for me. Based on my debt, I pay a certain amount monthly and then any time there's an opportunity for a settlement, I speak with the NDR staff. I'm comfortable working with them and I've had good interaction with them opening up accounts and settling loose ends. There's a lot of behind-the-scenes stuff and there is still a large cost I'm paying to NDR, but if it gets me freed up, I’m happy with it.

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    Verified purchase
    Staff

    Reviewed Aug. 24, 2018

    My husband and I own our own company and it started going downhill at the time, and we didn’t want to get behind on stuff. We did some Google searches and we compared and contrasted some debt settlement companies, then we went with National Debt Relief. It has been a couple of years that we've been into their program and our interactions with their team have been okay. They provided debt settlement services with our credit cards. The payment plan that they set up for us seems to be helping a lot. Running a business is terrible, but we're fine, and working with National Debt Relief has helped.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 23, 2018

    I’ve been doing a ton of research on how to consolidate my debt I’ve accumulated over the years and NDR always seemed to come up. I was always skeptical as I’m the type of person who needs to see results, have a goal and a plan, and read reviews that will pull me into committing to a program. Jay ** has been extremely helpful with answering all my questions, offering the best program fit for my situation, and very thorough with my contract and made sure I didn’t miss a thing! I am very excited to start my program.

    I do not recall who my representative was for my Welcome Call but she was great as well. She was informative, helpful, and kind. I look forward to completing my program and to be debt free! I don’t know why I didn’t think of this sooner, but better late than never! Although, I’m going to take a HUGE HIT on my credit, I feel confident I will be able to get back on my feet and fix my credit once all my debt is paid off.

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    Verified purchase
    Staff

    Reviewed Aug. 23, 2018

    The service so far has been great. All my questions were answered and I was given all the tools and resources. Everyone was friendly and helpful and got right to the point. I would recommend their services to anyone who is having hardships and looking for other options besides bankruptcy.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 23, 2018

    So far my experience has been pleasant. Everyone I have spoken with has been kind and helpful. Not sure what’s to come but hopefully freedom from my debt. The tools they have provided seem helpful enough to guide and help me through the process. It’s a huge yet scary step so we will see what happens.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 23, 2018

    The people I spoke were very pleasant and explained everything, answered every question I had. I would definitely recommend National Debt Relief to others, including family and friends who are thinking about consolidating their debts. I am more at ease knowing that they will be helping me every step of the way.

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    Verified purchase
    Process

    Reviewed Aug. 23, 2018

    I am so thankful and grateful for this service. I know it will be instrumental in me achieving success. I am so looking forward to having my debts reduced and eliminated. Colleen was an amazing help in outlining the program so that I could understand it thoroughly... Thank You, NDR!!!

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 23, 2018

    Great customer service and gave me so much information. I felt like they really cared about me and making sure I understood. Lawrence and Tameka were Awesome!!! They took the their time and explained and then asked if I had questions. I hope getting out of debt is just as good as their service.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 23, 2018

    I found the staff very helpful in getting started. I wasn't sure where to turn for help with my credit card debt and I friend recommended NDR. I'm just getting started with the program but everybody has been extreamly helpful with the process.

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    Verified purchase
    Customer Service

    Reviewed Aug. 23, 2018

    I had received in the mail about National Debt Relief and the first one I just put it in the trash. When I received the second one I took a look at it and then I decided to call and find out what you all could do for me and I liked what I heard. Thank you for helping me.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 23, 2018

    Ben and Tamikea were the best help I've had in a while. Especially when you're dealing with money. Ben helped me a lot and explained how this program will help me. Also Tamikea with the welcome greeting, she was sweet as well. I wasn't feeling rushed nor ashamed about what I'm dealing with.

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    Verified purchase
    Staff

    Reviewed Aug. 23, 2018

    Very helpful people. Very knowledgeable and friendly. I feel confident that I am no longer alone and drowning in worry and debt. My questions and concerns were dealt with immediately and in a very professional manner. It's reassuring to know I have a partner who can negotiate our way to a debt free life. Thank you.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 23, 2018

    Guadalupe and Anwar were both excellent at communicating with me the process of the program, and the benefits it will have for me on the long term. They both were extremely professional and it shows they take good care of their customers.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 23, 2018

    I was extremely satisfied the way the customer service answered my calls. She explained every details of it to my satisfaction. I believe strongly that I will be debt free soon. They gave me new hope in the middle of my hopelessness.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 23, 2018

    VERY ENLIGHTENING AND PROFESSIONAL. My initial contact and experience was calming and assuring of help and success. My welcome call further gave me the true caring and professionalism of the staff. Their professionalism was peppered with the feeling that they knew what they were doing and saying.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 23, 2018

    Customer serviced was great. The people that I spoke to were able to explained everything. I would recommend to do your research before calling them, that way you ask important questions related to you. You can try to settle your debts on your own but having a big company behind you makes things easier I suppose.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 23, 2018

    Everyone was so friendly with me and was really wanting to help me. They answered all my silly questions and really made me feel like I wasn't a bad person because I fell on hard times. Very prompt with phone calls and great timing.

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    National Debt Relief
    Response from National Debt Relief

    Heather, thank you for leaving a review today. We understand all too well how unpredictable life can be, and how easy it is to fall on hard times. We try to address everyone's situation with respect and empathy when helping them resolve their debts. We're glad to hear that your experience has been good so far and we look forward to working with you further.

    Verified purchase
    Staff

    Reviewed Aug. 23, 2018

    Help me to get out of debt please and this will help me get rid of loan that is at 75 percent and to know in about 36 months all paid in full is a super plan and the people were very nice and help me sign up with the program, thank you.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 23, 2018

    Everyone I spoke to answered my questions and explained the process to me to where I was satisfied. I am excited to get started and get debt free. The process is simple and easy to use and is not very time-consuming. I recommend this company to all who are in debt. There is light at the end of the tunnel in just a few years instead of 20 or 30 with a friendly staff that is more than willing to help and very understanding of your situation. You get the tools you need to feel confident and to succeed.

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    National Debt Relief
    Response from National Debt Relief

    Connie, we can only imagine the sense of relief you feel knowing you have a chance at being debt-free in a fraction of the time it would take otherwise. We encourage you to remain as active and involved in the process as possible to increase your chances of success. Thanks for leaving a review today!

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 23, 2018

    Very friendly customer service. Very helpful and willing to answer any and all asked questions. This was a very easy set up with what I hope to be a great experience in becoming one step closer to a debt-free lifestyle.

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    Verified purchase
    Staff

    Reviewed Aug. 23, 2018

    My experience with this whole team was incredible - sorry I didn't know about these folks years ago. Thank you sooooo much! They didn't judge and took my requests very seriously and truly took the worry and sleepless nights off my mind.

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    Verified purchase
    Staff

    Reviewed Aug. 23, 2018

    It was a great feeling. I liked the reaching out and helping me getting my credit back on track. All your representatives were very kind and helpful. Looking forward getting out of debt in the future. I feel blessed that National Debt Relief was the for me!

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    Verified purchase
    Customer ServiceOnline & AppStaffTransparency

    Reviewed Aug. 23, 2018

    Awesome customer service. They helped me setting up my online application and walked me thru everything. They believe in helping people get out of debt. They were patient and courteous. I would recommend them to anyone that is in debt.

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    Verified purchase
    Transparency

    Reviewed Aug. 23, 2018

    Had wonderful experience with my sign up for services. Having to use this service instead of filing bankruptcy was very appealing to me. Everything was explained and I felt very comfortable making the decision to use National Debt Relief to help me fix my debt issues. Life happens and it is comforting to know there are solutions out there to be able to fix issues.

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    Verified purchase
    Staff

    Reviewed Aug. 23, 2018

    I have to say I had a very pleasant experience with my welcome assistant. She was very informative and went over all details of the contract and answered all my question. I was amazed at how well she was informed about the Debt resolution process and what was expected of me and their obligation to help pay the debt.

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    Verified purchase
    StaffTransparency

    Reviewed Aug. 23, 2018

    I had great customer services. Requested a Spanish speaking person and she explained everything and answered all my questions. Felt great and not judged when explaining my situation. I really like the way you make it easy to submit form and sign electronically. Thank you for all your work.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 23, 2018

    The representative I spoke to put my mind at ease and was very knowledgeable of what she was discussing. I am very excited to see how my life changes after this program. I’m ready to be debt free!!! My life has been hard due to divorce and other issues by my life is looking forward now and bright!!!

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    National Debt Relief
    Response from National Debt Relief

    Macedonio, we're also excited to see how things will change for you as well. We feel confident that you can be successful in the program, as long as you remain committed to it. We're sorry to hear about your personal challenges, but we'll do our best to make sure that getting out of debt isn't going to be just another difficulty for you. Thanks for leaving a review and please keep us updated.

    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 23, 2018

    Very friendly, helpful and courteous representatives. Everyone made the process simple to understand. They explained every step of the program and paperwork to make everything simple and understandable. Representative answered all my questions that I had and made me feel comfortable with my decision to use National Debt Relief for my situation.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 23, 2018

    Pleased with the experience... helpful staff. The staff was nice. professional nice, they called back when they said they would. Except my 1st call I don’t recall what the gentleman’s Name but he didn’t seem like he was having a good day. He put me on hold a few times saying he had to take the call then he said, "I’ll call you back" and till this day I haven’t gotten his call. The rest of the staff very pleased with, thank you.

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    National Debt Relief
    Response from National Debt Relief

    Hello Elida,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Aug. 23, 2018

    The customer service that I received from Oscar ** was excellent. I was amazed at how quickly my original inquiry was responded to. Oscar was very knowledgeable and answered all of my questions in a professional manner. I will recommend this program to my friends.

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    Verified purchase
    Staff

    Reviewed Aug. 23, 2018

    The staff was very professional. Everything was handled in a timely fashion. I feel confident with the choice to use NDR for debt relief. I will recommend to anyone in the same situation as myself. Thank you for your prompt and efficient service.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 23, 2018

    Quick and easy process to help me and my family get back on our feet. Every person I dealt with was super nice and kind and totally understanding. We look forward to working with NDR and getting our finances back in shape.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Aug. 23, 2018

    I contact NDR for help with my credit card debts. So far the experience has been easier than I thought it would be. Everyone who contacted me was very professional, helpful and kind. They explained everything so that I could understand the process.

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    Verified purchase
    ProcessTransparency

    Reviewed Aug. 23, 2018

    So happy I'm approved and ready to be debt relief. Bruno ** is super nice and explained everything with detail. The process is long but should be worth it. I would recommend this to a friend or a family member.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 23, 2018

    When speaking with Loudijine ** she took her time and went through all steps and even gave me her email address if I had any questions. I was never judged by my actions of how I got to this point of debt. She was great.

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    Verified purchase
    Staff

    Reviewed Aug. 23, 2018

    I wanted to express my gratitude and inform you how impressed I was with Both Maryann **, and my Welcome Call Rep, Brandy. Both of these ladies are a credit to your company. They are extremely professional, thorough and experts in their respective fields. They answered every question I had succinctly and have made this huge life step more comfortable for both my wife and I.

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    Verified purchase

    Reviewed Aug. 23, 2018

    I am extremely satisfied with the information, assistance to come in the near future and the knowledge that I have access to a legal system that will get me through this. I feel very fortunate that I was able to obtain your services.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 23, 2018

    The representative, Gabriel **, I had the pleasure of handling business with was very thorough and helped me completely understand the program with confidence. The young lady that completed my welcome call was clear and professional. Thanks for such an easy process.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 23, 2018

    My experience so far with customer service has been clear, professional and to the point. They could answer all questions asked immediately and were considerate of my time. I am hoping for the best out of this experience after all I took the recommendation of others.

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    Verified purchase

    Reviewed Aug. 23, 2018

    I just signed up with NDR and the experience so far has been absolutely wonderful! Looking forward to being completely debt free in 4 years! I would highly recommend this service to anyone who like me is dedicated to getting out of debt, but just needs a little help. You don't have to do this alone!

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    Customer Service

    Reviewed Aug. 23, 2018

    I’m new to this, but the customer service here is impeccable and I feel so much relief in the area of debt in my life. I look forward to working with this company. Thanks for all your help NDR. I can’t wait to get rid of this debt weighing on my life.

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    StaffProcessTransparency

    Reviewed Aug. 23, 2018

    Good. They helped me understanding the process and how to get relief from all debts. I am excited working with them. They also explained everything and how much I can save for my family. I am eagerly interested to close all my debts.

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    Transparency

    Reviewed Aug. 23, 2018

    Everything went real well. I was explained things in full details and my questions were answered in an understanding way, so I knew exactly what the person was talking about. I would recommend this company to anyone who needs help. Thank You.

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    StaffProcessTransparency

    Reviewed Aug. 23, 2018

    I am very please with the service of the individuals who I talked with a NDR. Krystal ** was extremely helpful in answering every question I had. She was kind, funny, and really knew how to explain things to help me understand what the program is all about. I thank everyone at the NDR program for helping individuals like myself.

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    Staff

    Reviewed Aug. 23, 2018

    Very friendly and easy to understand. Got through it all very quickly. We have been taken advantage of, in the past, with relief programs that turned out to be a fraud. We feel very confident that National Debt Relief will help us reach our goals. Excited about getting this all resolved.

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    Staff

    Reviewed Aug. 23, 2018

    Everyone was extremely professional, caring, and helpful. Outstanding experience so far. All my questions have been answered and I am very happy to have all the support. Everyone I have dealt with has been very courteous and attentive. I feel confident that my issues will be served to the best of their ability and the ability of National Debt Relief.

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    StaffProcess

    Reviewed Aug. 23, 2018

    Everyone we dealt with made this process very easy. All of our questions we answered and everyone was very friendly. The process was a lot easier than expected! Thank you all for making this easy during a very difficult time for us.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2018

    At first I was transferred to someone that didn’t seem to care about his job much. He was rude and ignorant. The next person on the line and any after that was willing to help and listen. I experienced great service!

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    StaffProcess

    Reviewed Aug. 23, 2018

    Very professional consultation regarding debt reduction including payoff options, effects on short and long-term credit score impact and recovery. Very understanding of my situation. John ** was very thorough in explaining the NDR program and the debt recovery process. I feel confident in NDR assisting me in my debt recovery.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 23, 2018

    The enrolling process was very easy. Both the debt counseling agent and the welcome call professional were transparent about the process and about what is needed from myself. I look forward to working with this organization. They are giving me hope for a future without overwhelming debt.

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    Customer ServicePrice

    Reviewed Aug. 23, 2018

    I would definitely recommend someone. Very nice and affordable and you do not have to pay a fee upfront and and they call the next day. It’s a welcome call and also a welcome email also they were very polite.

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    Staff

    Reviewed Aug. 23, 2018

    I found all contact with National Debt Relief to be very professional but also very considerate. They collect a of your necessary financial information but they constantly reassure you that if you remain steadfast in the program; you will be successful. I'm looking forward to becoming a success graduate!

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    Customer ServiceStaff

    Reviewed Aug. 23, 2018

    Danny was extremely thorough in explaining everything. Whenever we had a question about something, he made sure to cover it. Pleasant people to talk to, including Nicole from the welcome call. I like the client portal login and how detailed it is; tells me everything I want to track.

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    Staff

    Reviewed Aug. 23, 2018

    The folks I worked with were great. They make you feel comfortable and set attainable plans in place. They make you feel like you are a part of their family and they truly want to help. I would recommend this program to anybody in a tougher situation that needs a helping hand.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2018

    Very well described. Seemed to be very knowledgeable. Was able to ask questions and receive a thorough answer. Made sure we understood everything we were getting into. Very attentive to us and our solution. Was able to call in late which worked well for us.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2018

    In such a difficult moment it was a relief to have someone explaining everything, going back and forth and making sure all was understood. Also, when calling the number you are not put on hold for an eternity. An alive person and not a machine always responds and try to help. They are very customer service oriented. You don't sign nothing not knowing or understanding well... Great service so far! I have just signed into the program.

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    Staff

    Reviewed Aug. 23, 2018

    I have been having the hardest time trying to find someone to help me with my debt and no one would approve me for anything. So when NDR came across my path of course I gave it a try... and by grace I was approved for everything and I am now enrolled. I cannot thank Gary ** enough for all of his help - he does an amazing job and explains everything in terms you can understand. Thank you Gary and thank you NDR!

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    StaffProcessTransparency

    Reviewed Aug. 23, 2018

    People I talked to were very knowledgeable and very helpful. Took the time to get my best options. They were very helpful doing the paperwork and making sure that I right, they walked me through the whole process. I would recommend this to any of my friends that would need help.

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    Customer ServiceStaffProcess

    Reviewed Aug. 23, 2018

    Customer Service was very nice and helpful, understanding and knowledgeable. I am just starting this process so I can not give a complete rating on my experience as a whole, but for now I am very pleased.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2018

    I wanted to be able to reduce the debt that I was having and be able to be back on track. I went to Google the best one and saw that the reviews for National Debt Relief were good, so I decided to make the call and choose them. The enrollment process was very easy and at this point, I have a few months going, but so far, so good. The interaction I had with the NDR reps was really great, especially when I needed them and I had any questions or concerns. They were there for me and answered all my questions. The quality of the service is really good overall. I feel great working with NDR and I have gained confidence, financially speaking. Before I enrolled with them, I felt like I was in a hole. But now, I'm making progress, so I feel more confident than how I felt then, and I'm very happy about that. I wish they keep doing what they are doing. Their customers are being serviced and it is really good. I would like to thank them for their help, too.

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    ProcessTransparency

    Reviewed Aug. 22, 2018

    Answered all questions, gave a good review of what expect, and I believe they will be there to get us through the process. Very good at communicating, explained all of the process. Had a few follow up questions and they gave very good answers.

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    StaffTransparency

    Reviewed Aug. 22, 2018

    I was really excited to talk with Eric about joining National Debt Relief. He explained everything really well to me, was very kind, etc. I just hope that I can financially execute the plan that has been laid out for me for the next 3-4 years.

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    National Debt Relief
    Response from National Debt Relief

    Hello Brandi,

    Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5-star experience for every client.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2018

    They was very rude on the phone and wouldn't let me ask any questions and keep cutting me off and then she told me that we couldn't do the call, very rude and very unprofessionally!! I didn't feel welcome at all... But Adrian that done the consolation he was great. Thanks Adrian.

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    National Debt Relief
    Response from National Debt Relief

    Hello Cory,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. This is definitely not a usual occurrence for our company. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 22, 2018

    Very patient and explained everything step by step. Sometimes more than once. Excellent service so far. Just getting started. Brandon was great and I think Laura was my contact for the Welcome call and she was as well. Would recommend this service. Like I said, I have just started this process.

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    StaffTransparency

    Reviewed Aug. 22, 2018

    So far everyone that has helped me has been responsive and very helpful explaining everything. Paul took the time to explain all of the information on the agreement and was knowledgeable when I had a question. Paul has given me hope that my credit cards will not be an issue again.

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    StaffProcess

    Reviewed Aug. 22, 2018

    This was a huge decision, I shopped around for months, and heard great things about your company. This lead me to make a hard decision easier. Many, many people do not recommend debt consolidation services due to the complexity of the initial process. You made it easier and were humane about the process. Good job.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 22, 2018

    I had a good enrollment experience both customer reps were very polite and helpful. They explained everything very clear and gave me hope that my credit would improve. They provided me with a breakdown of all my debt and how it would be paid off. I can’t wait to be debt free! Thank you for your assistance!

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    StaffProcessTransparency

    Reviewed Aug. 22, 2018

    Excellent, explained everything in detail. Knowledgeable people throughout process. Easy to understand. Fast service. All contacts and numbers are readable and would give recommendation of this company. Thank you.

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    Verified purchase
    Process

    Reviewed Aug. 22, 2018

    I am new to the program, and I look forward to a successful relationship. I have heard many good things about the program, and I feel they will be very helpful to me. Thank you for giving me the opportunity.

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    Verified purchase
    StaffProcess

    Reviewed Aug. 22, 2018

    Everyone I talk to is kind, efficient, and helpful. I was very informed of the process and asked numerous times if I had any questions. I was also informed of what to do if I have questions or concerns come up in the future.

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    StaffTransparency

    Reviewed Aug. 22, 2018

    Everyone I have been in contact with has been very helpful and explaining things to where I can understand and they answered all my questions and if I need I can get in touch with them. They have been keeping in touch with me and kept me up to date.

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    Customer Service

    Reviewed Aug. 22, 2018

    Was dealt with very respectfully and in a very thorough overview of what would take place in the next few months while my plan was put in place. Excellent customer service and support throughout. Every time I reached out there was a very quick response.

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    StaffTransparency

    Reviewed Aug. 22, 2018

    The Debt Relief Team explained everything very simply, a child could understand. I already feel relief knowing I have a qualified team of professionals in my corner! I was under so much stress. I was not sleeping much at night and getting major headaches. I just felt like I was getting nowhere - Fast! My future is already looking brighter! Thank you National Debt Relief!

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    Customer ServiceStaff

    Reviewed Aug. 22, 2018

    They were very helpful and nice while I am going through a hard time since I have been unable to work. I would highly recommend their services to anyone. I have not one complaint. They are very friendly and took the time to answer all my questions and concerns. Very satisfied.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 22, 2018

    I am so impressed from the first phone conversation I had with Shannon. Shannon really listened to what my needs were and was given a lot of information by me. He was able to decipher exactly what I needed and was able to give me the information I needed in a short amount of time. I feel very secure that all of the people I have talked to are very informed and are highly competent. Any questions I had or reservations were answered and explained to me immediately.

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    National Debt Relief
    Response from National Debt Relief

    Stephanie, thank you for taking the time to leave a review. We'll make sure to recognize the agent who assisted you. Please let us know if there's anything else we can do to help further assist you while in the program.

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    StaffTransparency

    Reviewed Aug. 22, 2018

    I am very happy with the person to attended me. I can't write in English. The person to explain to me clarify all my question in good way. I am a lucky person because I find this opportunity. I talk with all my friends about this opportunity because I think is a good decision.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 22, 2018

    Great customer service, totally comprehensive information and willingness to answer question. Very personable and glad to have worked with my NDR representative! Eric returned my e-mails, and phone calls and walked me through entire process and we are already underway.

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    StaffProcess

    Reviewed Aug. 22, 2018

    Very helpful and easy process. I feel great relief already know I am in good hands. From start to finish I knew I was in good hands and could rely on the process. All questions were answered promptly and with great detail. Thank you very much for your service.

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2018

    Wish to thank Glen ** and Madline for all their help and understanding. They were excellent in everything during processing my account and would recommend them to a friend!!! Thank you again National Debt Relief for helping me with my situation. I give them a A+.

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    Staff

    Reviewed Aug. 22, 2018

    Have been feeling good but have a long way to go, just starting and everything and everyone has been super helpful and really seems like they care. I’m sure this will pan out for us and seemed to be our best option.

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    Customer ServiceStaffProcess

    Reviewed Aug. 22, 2018

    Had an amazing experience with this company and wonderful customer service by Dairy and Ed!! They were very helpful and making sure I completely understood everything about the program!! Awesome job!!! I would totally recommend this company to other people. This has been a very stressful situation and after talking to these employees they made me feel better about my current financial situation and got me excited about my future by using their services.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 22, 2018

    Freddie ** is awesome and explained everything very well. He made contact with me even when I was too busy to call him back and to complete my papers. I'm hoping to be debt free in a couple of years. Thanks.

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    Staff

    Reviewed Aug. 22, 2018

    Bill ** helped me to enroll me in the National Debt Relief. He was completely friendly, patient and professional and he helped me in everything I needed. He answered all the questions I had. And the others person I talked, they were very professional also.

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    StaffTransparency

    Reviewed Aug. 22, 2018

    Everything was very clear as to what you will do for us. We understood everything they told us. Your service is very informative and amazing. I hope we will be able to to have a good relationship with all the personnel and all goes well.

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    Customer ServiceProcessTransparency

    Reviewed Aug. 22, 2018

    From the start of the program to the "welcome" call I have found complete cooperation, understanding and a very smooth operation. I thank you for that. Edwin was awesome and explained thoroughly what to expect as well as the welcome call gal. Thank you... I can now rest easier.

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    Customer ServiceTransparency

    Reviewed Aug. 22, 2018

    My experience was amazing! They explained everything from the beginning to end. Even with all my questions, they remained with the same wonderful customer service. They went through every document with me and made sure to check to see if I had any questions. I would definitely recommend this company to anyone looking to get out of debt. I am confident that I picked the right company.

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    Staff

    Reviewed Aug. 22, 2018

    When talking to the NDR agent, I felt well informed and all my questions and concerns were answered without hesitation. My agent was kind and very informative in helping me deal with my high amount of revolving debt. Would definitely recommend.

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    StaffProcessTransparency

    Reviewed Aug. 22, 2018

    I have just started the program and look forward to be debt free. Everyone was helpful and explained to my satisfaction what the program was about. To help understand the program would be for NDR to SLOW done on their explanation, so I wouldn't have repeat their explanation or ask further questions.

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    Customer ServiceStaffProcessTransparency

    Reviewed Aug. 22, 2018

    Very knowledgeable staff. Explained program very well. Courteous and polite. Very good phone manners and able to understand her clearly. Answered all questions. Reviewed all information clearly. Very nice person. Length of phone call adequate and not too lengthy, not too much fluff. Straightforward with information.

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    StaffProcessTransparency

    Reviewed Aug. 22, 2018

    I was very worried about this process - everyone is very helpful and that is great! I did not feel pressured nor did I feel that anyone was pushing for me to do this. Very helpful in the entire process and explained everything from the beginning to the end.

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    Customer ServiceStaffProcess

    Reviewed Aug. 22, 2018

    Very smooth customer service, knowledgeable and efficient. Clinton made this process easy from the start. With this program, my wife and I will save thousands of dollars in fees and interest. Awesome experience from start to finish. It will be nice to be debt free in three years. So glad that we pursued this instead of dealing with all these debt collectors and their harassing phone calls.

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    Customer ServiceStaffProcess

    Reviewed Aug. 22, 2018

    I had a wonderful experience working the team. They made me feel comfortable. I am happy that I choose to work with National Debt Relief. Also, working with my budget was wonderful and explaining the entire process... wonderful. A great experience and even better customer service.

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    StaffTransparency

    Reviewed Aug. 22, 2018

    The 2 women I spoke to were amazing. They both explained everything to me even if I had questions and didn't understand something. Very pleasant and professional. I am very excited to eventually be debt free and I will owe it all to your company.

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    PriceTransparency

    Reviewed Aug. 22, 2018

    I was in debt and I did not want to do bankruptcy. I did my research on the internet and looked at what people are saying because there’s lot of things out there that are scams. I sought the help of National Debt Relief and I enrolled to their debt resolution program with a payment plan. Everything was fine. They negotiate with the different companies and when they have new information, they give me updates. They’re very quick and thorough. They gave me timeline for each of my debt and I would assume I'd be done before the end of next year. So far, I’m very satisfied with the cost and I highly recommend them.

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    Process

    Reviewed Aug. 22, 2018

    NDR was exceptional in helping me understand the program and get started. I think that enrolling in this program will quickly get me back to a financial position that allows me to do the things with my family that they deserve.

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    National Debt Relief
    Response from National Debt Relief

    Sheldon, this is great to hear and we're more than happy to help you accomplish your goals. Please let us know if there's anything we can do to help you along while you're in the program. It's always our pleasure. Thanks for taking the time to leave feedback today.

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    StaffTransparency

    Reviewed Aug. 22, 2018

    Both representatives we spoke to were very congenial and kind. They helped us begin to solve our financial crisis and treated us like human beings. Our customer care representative was amazing and thoroughly explained everything paragraph by paragraph. Our welcome specialist also worked very hard to make sure we understood every aspect of the information provided.

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    Staff

    Reviewed Aug. 22, 2018

    At first I was a little nervous giving people my information but she made me feel real comfortable and confident and understand what NDR is going to do for me, so glad I made this decision. Can't wait to see what the future has for me.

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    National Debt Relief
    Response from National Debt Relief

    Michael, it's always a little tough in the beginning, but we're glad you took that first step. We're here to help you get out of debt, and any information you give us is used only for the purpose. Remember, we've helped thousands of clients just like you to become debt-free. There's no reason you can't be among those successes. Thanks for taking the time to leave a review today.

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    Customer ServiceStaffProcess

    Reviewed Aug. 22, 2018

    The welcome call professional I worked with was very thorough and made sure I clearly understood everything that I would be expected to do as well as the services that would be provided to me. I had no issues and feel well-prepared to take part in the program.

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    National Debt Relief
    Response from National Debt Relief

    Peter, thanks for taking the time to check in with us. We're glad you feel well-prepared to be in this program. It will take time, effort and consistency, but we'll be here for you every step of the way. Don't hesitate to let us know if there's anything we can do to help make the process easier.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 22, 2018

    Helped me with old business credit card debt that has been a confusing and agonizing hardship for quite some time. Good communication. Fast service. Knowledgeable representatives. Very helpful. Good overall experience and I'm hoping this rest of the experience is as good.

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    StaffTransparency

    Reviewed Aug. 22, 2018

    I am very happy I finally did this. After talking to reps. I see that this is going to be just what is needed to be debt free. The reps explained everything very well and eased a few concerns I may of had...

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    Customer ServiceStaff

    Reviewed Aug. 22, 2018

    Hi when I first started thinking about debt consolidation it was very confusing at first. I chose another company first that had no customer service. As I did my homework I kept seeing National Debt Relief was #1. So glad I chose them. They helped me feel secure to know I had help coming. Thank you.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2018

    I had gotten behind on a number of different credit cards and National Debt Relief had popped up when I was doing my search on who to go with. They had gotten some good reviews through Google. I gave them a call and from the get-go, the young lady that I talked to was phenomenal. She was very friendly, upbeat and positive as far as setting me on the right path within a year or so to have better credit. The enrollment process was very easy. It was the first phone call that I made and they were able to pull up all my information and gather any debts that were tied to myself. They started a game plan that same day. They sent me a couple of emails to verify and to sign any documents and review what we had discussed initially. It took about 48-hour turnaround time when I was all set up.

    NDR lets me know who they've come to an agreement with and how much I was saving. They're not calling or hounding me all the time. The payments are deducted from my account every two weeks and if they have any questions or if they get any calls from one of my creditors, they reach out to me. Their customer service has always been great and their communication is solid via email and telephone. I checked my credit score last night. It has gone up almost 30 points since I've been in the program and it's only climbed since I started with it, so it's been great so far. NDR is very upfront with everything that's gonna happen, how it's gonna happen, how it's gonna affect my credit score at the beginning and what's gonna happen afterward. I'd definitely recommend them to anybody out there.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2018

    My Enrollment and Welcome calls have been very informative and the specialists I have worked with have been very understanding of the stress involved in such a decision. They have also answered every question. Some multiple times and always with a good and caring attitude.

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    Staff

    Reviewed Aug. 21, 2018

    Great all around experience, very helpful in explaining all items and giving help info. So far I'm happy with everyone I've come into contact with. All were helpful and very knowledgeable and answered all questions promptly and also gave info to get more help if needed.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2018

    Bradley ** and the person that did my welcome call were excellent. They both made sure that I understood everything. I know without a doubt that I made the best decision and I will be debt free. I am so happy about my decision.

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    Price

    Reviewed Aug. 21, 2018

    Contacted them due to my 32,000 in debt and they said that I could have that debt reduced by 50%, which was true but they fail to explain the ridiculous amout they charge you in fees. At the time I contacted them I still had a great credit score of over 700 but was barely getting by. Once I signed up with them they explained that I had to stop paying my creditors and let my accounts go delinquent, which in turn ruined my credit score.

    After about 7 months in they offered me a loan to pay my debt off to help build my credit score faster but at a high interest rate of 22%. This made me furious due to the fact that I should've got a consolidation loan when I had a good credit score and at a reasonable interest rate. So unfortunately I took the loan because I wanted to payoff my creditors faster and not drag this out for 5 plus years and possibly build my credit score to be able to get a better loan with a reasonable interest rate.

    Needless to say when all things added up National Debt Relief save me between 2-3 thousand out of the 32,000 debt that I had. Breakdown: 16k debt negotiated plus 9k in fees, plus 5900 in interest for the loan. With this being said, if you are still above water and have a good credit score go with a consolidation loan, you will be better off and maintain a good credit score as well and not suffer trying to rebuild your credit score for the next 4 plus years!

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    National Debt Relief
    Response from National Debt Relief

    Hello Anthony,

    Thank you for bringing your concerns to our attention. We work hard to provide the best value as we help our clients become debt free. A member of our team will be contacting you directly to review your experience and better understand this specific situation. If you prefer, you can also call us directly at 888-660-7427.

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    StaffProcess

    Reviewed Aug. 21, 2018

    My enrollment process was handled professionally and painlessly. Your staff are well trained, knowledgeable, and courteous. I'm sure many people are not at ease when it comes to discussing personal financial matters, but your staff took most of the sting out of the equation. Thanks!

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    StaffProcess

    Reviewed Aug. 21, 2018

    Every agent was very professional and courteous who I interacted with me. They all seemed to be very confident and knowledgeable their field. They don’t beat around the bush, they keep it all business yet friendly and smooth. The process is smooth and quick.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2018

    My experience starting out was very good. The called was slow so that I could understand everything that he was saying. I was asked if I had any questions. He was very courteous and professional on the phone call. Will recommend this service to a friend.

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    Customer ServiceStaffProcess

    Reviewed Aug. 21, 2018

    From my first contact email through all the follow-up calls, every step was handled in a professional manner yet I felt like I was talking with a close friend. Not wanting to be in this situation, I am glad I made the choice to work with National Debt Relief, because I feel as if a great weight has been lifted once beginning the process.

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    Staff

    Reviewed Aug. 21, 2018

    Great service and truly thankful to be in the debt relief program... No worries, now I can relax, budget and live life. If you're looking for a program with affordable prices this is the program. Thanks for the opportunity!

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    Staff

    Reviewed Aug. 21, 2018

    Experience was good. Eric ** was very helpful and patient with me. A lot of reading and understanding of the information but Eric was good to go over things I didn’t understand. I had to retry my signature before it worked right so again Eric was patient with me.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2018

    I was very happy with the service I received, and at this point would recommend to another person. The people I have talked to have been very friendly and helpful. Callbacks and documents have been done in a very timely manner with easy instructions.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2018

    Due to circumstances that I should have foreseen but did not I found myself backed into a bit of a corner. I had tried to negotiate with my credit card companies on my own but they were unyielding in their demands. Demands that I simply could not fulfill. I happened to hear National Debt Relief's phone number on satellite radio and I thought I would give it a try. The folks I worked with were not only the most courteous people to speak with but they did an excellent job of explaining the program. After taking my information I had an answer back that I had qualified for their program. Now I am on my way to paying back my debts in a manageable program with plenty of support. I'm very happy to have made the call.

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    Customer ServiceOnline & AppStaff

    Reviewed Aug. 21, 2018

    I found everyone I've spoken to, to have great customer service. The application was easy and very easy to read. The account person I emailed back and forth was quick to reply and answer all my questions. I wish I was able to include and exclude some creditors. Thank you!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 21, 2018

    Everyone was very helpful and explained thoroughly. The customer service reps were very understanding and the whole process was quick. Wait time was minimal, but above all, if someone I knew was in my situation I would recommend your service.

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    Customer ServiceStaffProcess

    Reviewed Aug. 21, 2018

    They were able help with approval and to get started with the program. Their response time was fast and easy to understand. Customer service was friendly and knowledgeable. Hope that they can resolve all my debts and provide services to clear the debt account so I can get back credit scores back on the right track.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2018

    Was thorough and made the call experience easy. Had all the information ready for the questions that I had, and was very easy to understand. And I was happy that the representative was able to go through the documents with me and go through the emails that were sent.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2018

    Good customer services, answer the question went I inquiring. Very kind customer services representatives. I recommend this services to my friends, because is the best way to consolidated the debts. The customer services is excellent and always is overdear went your needs.

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    Staff

    Reviewed Aug. 21, 2018

    Very helpful, easy to understand, courteous, professional and understanding. Made me feel good about what I was doing and very encouraging. I would be happy to refer your company to anyone of my friends and family. They led me through each step and made sure I understood what I was signing before they moved onto the next part of the interview.

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    ProcessTransparency

    Reviewed Aug. 21, 2018

    So far it's been hassle-free and easy to understand the requirements and what the program is about. Everyone has been clear on what's expected of me and what to expect while enrolled in the program. Hopefully, it will be as beneficial in the long run as it seems.

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    Staff

    Reviewed Aug. 21, 2018

    All I can say is thank you so much, very very helpful and excellent, provided great detailed info on every step. Again thank you so much. This will help me get back on track with my finances and life. You rock.

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    Verified purchase

    Reviewed Aug. 21, 2018

    I have been struggling to find a solution to my financial situation for a while now, and this option has given me the help and hope I have been looking for. I feel better knowing that I am going to be paying my creditors through this program rather than filing for bankruptcy, which means I do nothing to try to pay any of them. Thank you for giving me this opportunity.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2018

    My experience was wonderful! The Debt Specialist Anthony ** was great! He was friendly and knew the information he was giving me. I would recommend National Debt Relief to others. Also, the person I talked to for my Welcome Call was great too. Thank you.

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    Customer Service

    Reviewed Aug. 21, 2018

    The online information about NDR did not give me any small idea of the relief I would receive by making that phone call yesterday. A possible end of debt worries is in sight. Thank you to Igor who answered my call and helped my know that my debt does not have to totally consume my life. I felt so under water I was investigating bankruptcy. However, I was not totally comfortable with this approach. After receiving the Welcome Call from Andrew this morning, I have such a feeling of relief and can't wait to get this process underway. Thank you NDR!

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    Customer ServicePriceStaffTransparency

    Reviewed Aug. 21, 2018

    Customer service representative explain the program good and was very detail and went step by step to where I was able to understand everything on the agreement. There was only one thing that I was not quite okay with is that they were not able to put all my credit cards which I will still be paying them with high interest.

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    StaffProcess

    Reviewed Aug. 21, 2018

    Eric was very understanding and persistent. He was also very patient in giving me time to think about it. Very professional and good supporting documentation. Information is very good in explaining all phases of the process. I feel that NDR is really partnering with me in my goal to become debt free.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 21, 2018

    Seamless experience. Everything was explained throughout. Patrick was patient and great to work with. He made me feel comfortable and was understanding of all my questions and concerns. I would most definitely recommend this company to all of my friends and family. In addition, the follow-up phone call was very informative and allowed me to fully understand the process of the program. I feel at ease and hope to see results once I am done.

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    StaffProcess

    Reviewed Aug. 21, 2018

    So far, everyone has been super friendly and knowledgeable. Would definitely recommend to others to get out of debt. Didn't know how to feel about this program, but now that I know more, I think it is very beneficial! I cannot wait to be out of debt, and repair my credit.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 21, 2018

    I was in debt. I contacted National Debt Relief and had excellent interactions with their negotiators. I called them and we talked about the different credit card debts I had. They explained to me thoroughly what would happen and the procedure to let me know first what it would be like. The enrollment process took under an hour, then they sent me out the paperwork. They said it would take about two years to negotiate my debt and I am about five months in the program. I feel very comfortable working with my negotiator and I didn't feel nervous. He makes me feel at home talking to him and he has been very nice. If I have a question and I asks, he explained to me everything.

    National Debt Relief consolidated everything together and they told me how much I would be paying a month. And if I have any extras to pay monthly, I could also do that. They have an account where the money goes into and they negotiate with someone, then the money comes out of there. I feel like my stress level has gone down and if my friends were in the same position that I was in, I would say to them, “Go for it.” They’re easy to talk to and if you have any questions, you can call them any time. They’re always there for me and anytime I called them, it was always pleasant.

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    StaffTransparency

    Reviewed Aug. 21, 2018

    All of our questions were answered. Things were explained thoroughly and we were constantly asked if there were any questions. If we did have questions they were answered and explained if need be. The specialist was very patient and polite.

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    Staff

    Reviewed Aug. 21, 2018

    Well I'm so proud and happy that National Debt Relief help me so much for my debt. Also the members staff they are all so nice. They treat me so well so 100% total satisfaction for this company. They will asses everything that you need.

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    Verified purchase

    Reviewed Aug. 21, 2018

    I am glad I decided to use National Debt Relief's service. I am very positive with the company. I just started but the attention is amazing. I would recommend to all my friends and family that are in the same situation as I am.

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    Staff

    Reviewed Aug. 21, 2018

    Brandy and Simon were very nice and helpful. Both answered my questions and concerns. I would highly recommend this company. I was extremely nervous and stressed and they made me feel so much better. Both were very caring and helpful.

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    Staff

    Reviewed Aug. 21, 2018

    It was a pleasant experience. The gentleman who helped me to start was very helpful. Made sure I was fully aware of what I was getting into and how it can and will improve my financial situation in the long term.

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    StaffProcess

    Reviewed Aug. 21, 2018

    I met Mr. Luis ** online and he was terrific in aiding me to understand - and to sign-up with the program. I would rate his knowledge of the product and his dedication to helping someone like me as "totally outstanding", truly a "10 out of 10".

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    Customer ServiceTransparency

    Reviewed Aug. 21, 2018

    Considerate and proficient customer service. Explained what to expect and offered to answer questions as needed. A very personal and sensitive experience, customer service personnel were sympathetic to the process. I wasn't sure if this was for me but by the end of the conversation it felt like a load lifted and evened out.

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    Staff

    Reviewed Aug. 21, 2018

    Nice people. Fair solutions. I can't complain. Much is needed when bills arise. A fair shot to get back on track is a blessing. I love when I can help someone honestly. I had a lot of bills as and suddenly lost my job.

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    Verified purchase

    Reviewed Aug. 21, 2018

    Due to unforeseen life circumstances, being able to pay off my debt has become increasingly challenging. I am so glad I got in touch with National Debt Relief and was able to find a solution. I would not hesitate to recommend to a friend!

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    Staff

    Reviewed Aug. 21, 2018

    Everyone so far has been very helpful and I don't feel like I'm out here alone. They say they are here with me every step of the way. I'm ready to start a new chapter without the worry. I really appreciate everyone's (that I've spoken with) patience and explaining the steps.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 21, 2018

    Easy process and great customer service. Would highly recommend to anyone who has debt problems. National Debt Relief has given me hope when I thought there was none. Representative understood everything and explain my options step by step. Keep up the good work and keep excelling at great customer service. Thank you very much.

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    ProcessTransparency

    Reviewed Aug. 20, 2018

    The experience was great! Very well explained and a good understanding of what I am getting into and how there is a nice program out there to help us! I am very appreciative of this. Patience is very well given here.

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    Customer ServiceStaffProcess

    Reviewed Aug. 20, 2018

    So far as we have gone with this process, I have found it understandable and positive. The representatives and customer service agents are very knowledgeable and helpful, making sure the client is in full knowledge of the process.

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    National Debt Relief
    Response from National Debt Relief

    Hello Judith,

    Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to always provide a 5-star experience for every client as they move to a debt-free future.

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    StaffProcessTransparency

    Reviewed Aug. 20, 2018

    Everyone I talked to were friendly and explained everything about the program and answered any questions I had. I would recommend anyone I knew who needed help with a debt problem. I really don't know what else I can say except I appreciate the help you are giving me in resolving my debt problem.

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    Staff

    Reviewed Aug. 20, 2018

    James and I specifically chose National Debt Relief because of excellent consumer ratings and consumer confidence. The entire process from start to finish. Our experience with the people of NDR has been professional, extremely helpful, kind, and courteous every step of the way. We consider ourselves to be computer illiterate, and there is so much we could not do without their help. Thank you NDR!

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    Customer ServiceStaffTransparency

    Reviewed Aug. 20, 2018

    Great experience. Everyone was very nice and explained everything in detail so that I would understand! I was very happy to sign up with this program by the end of the phone call. I feel a lot less stressed out. Thank you.

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    Staff

    Reviewed Aug. 20, 2018

    Thus far, I am amazed by how easy and comforting this whole experience has been. Amazing company & staff!! I am thankful I this company was recommended to me :) I will be sure to tell all my friends & family.

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    Staff

    Reviewed Aug. 20, 2018

    During my sign up process, I was helped by 3 different people and through this difficult process of trying to figure out what in the world I’m going to do with my debt. Each of them made everything easy for me to understand and thus overall made a hard situation better. Thank you.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 20, 2018

    Very helpful. Explained every step clearly. Answered all my questions. I am hoping the rest of the process goes as smoothly. Important that I will be able to add a couple of cards that are right on the edge of qualifying.

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    Staff

    Reviewed Aug. 20, 2018

    Everyone I have talked to has been so helpful. They have all answered any questions I had. I would absolutely recommend them to a friend that needs debt consolidation. I just cannot say enough about how friendly everyone is, I am very pleased.

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    StaffProcess

    Reviewed Aug. 20, 2018

    I was very pleased with the professional and knowledgeable people that helped me. They were caring and extremely helpful in helping me understand how the program works and in getting me signed up. The program is easy for me to understand and will be easy to complete. I look forward to being back on track for a debt-free lifestyle

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    Customer ServiceStaffTransparency

    Reviewed Aug. 20, 2018

    Good communication and help. Very informative with all phone numbers and emails and proper ways to address issues. Also setting the deposit date to coincide with my pay date so payment are easily made. Thank you for all your help.

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    Customer Service

    Reviewed Aug. 20, 2018

    I was trying to get help with a very personal problem and people were laughing at my credit over the phone. I could hear people in the background as soon as I gave out my SS# and was being told what is on my credit.

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    National Debt Relief
    Response from National Debt Relief

    Hello Steve,

    Thank you so much for your feedback. We pride ourselves on our customer service and providing our clients with the best possible value. A member of our team will be reaching out shortly to better understand and hopefully resolve your specific concerns. You can also call us directly at 888-660-7427.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 20, 2018

    The person who help me was professional. She made sure I had no questions. She made me feel comfortable. She explained everything in a matter I could understand. At this point I have no questions but if I had questions I feel comfortable to call back.

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    Customer ServiceProcess

    Reviewed Aug. 20, 2018

    I’ve experienced good service so far with this program. Very detailed information is given on what you’re getting yourself into. If they are not able to get a hold of you by phone they contact you by email. I have no complaints so far. I’m new into this program so we will see how it goes.

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    StaffProcess

    Reviewed Aug. 20, 2018

    I am happy to have found this program and look forward to being debt free. It seems like a good deal with easy to follow instructions and a easy to contact team. As I have just signed up I can only hope for the best.

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    Customer ServiceStaffProcess

    Reviewed Aug. 20, 2018

    Updated on January 27, 2019: I have debt on four credit cards and two of those four are really big while the other two are kind of smaller. So far, NDR has taken care of one big debt and one small one already. I'm very impressed with that. And now they're working on the second of the bigger ones. I just got a call and they've pretty much done everything for that, so I don't have to do anything other than make my payments. I started the program in August and so far, the program has worked out really well for me.

    In the beginning, it was kind of confusing because I didn't hear anything from them but I was making payments. And I kept on getting statements from the account that the money was going into but I had no idea what was going on. Then it took six months or so to be able to start working on them because the credit card companies don't like working with you if they think that they can get the full amount. But after everything, I sent in the documents for NDR to be able to work on my account and after about six months, I got the first settlement over one of the smaller debts. Then, I got the one for one of the bigger ones.

    The initial person that I talked to at NDR was great. She walked me through everything and it was kind of a long phone call, but we were going over a lot of the documentation. Then, everything was done via email. I would be on the phone with her but she would send me the documents and I would electronically sign them then I'd send them back to her. Then I made a call for the welcome center afterwards and everything was good. After that, I sent in a support question just asking because I haven’t really heard anything and they responded that it takes a little bit of time before I should start seeing something. And I did. So, our transaction was all web-based, which is really nice for me as it's harder to get on the phone and talk to somebody about that.

    For my payment plan, NDR selected an amount that I could afford for my payments, so I know that they're working with what I have. The plan is doable and paying the amount that NDR has set is a lot better than making payments every single month for my debts. NDR's reps also made my experience really comfortable. I have a lot of pride and I didn't want to do their program at first, but I knew that I couldn't do anything else. NDR's reps made sure that I understood everything, too. Some of the lawyer stuff was not easy to understand but that's just the nature of the biz.

    Original Review: Using National Debt Relief was like a weight being lifted and a light at the end of the tunnel. I know I will have a future now that wasn't even in the possibility range before them. I was at a place that I wasn't sure I would be able to get out of debt, but they changed my mind and gave me a future.

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    Customer ServiceStaff

    Reviewed Aug. 20, 2018

    My welcoming call and my enrollment process was very satisfying, I am fairly new to the process, so there is much I can say about it yet. But the representative Tiara ** who gets me started what very helpful with helping me understand. Thank you.

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    StaffProcessTransparency

    Reviewed Aug. 20, 2018

    Your team is very helpful. They are there to assist each person and treats them respectfully. The process was fast and easy. The team walked me through each step and assisted me with each question that I had. The process was quick and they make you feel important. I was sent all documents right away and was explained each paper.

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    Customer ServiceStaffProcess

    Reviewed Aug. 20, 2018

    Chris was wonderful to work with! He was polite and professional while helping me navigate the program. The welcome call went very well and took just a short amount of time to complete. I look forward to working with National to resolve my debts.

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    Customer Service

    Reviewed Aug. 20, 2018

    So far, everything has been good. I am just getting started so I will report back in a few months. Customer service has been excellent so far. I am a little nervous about this program so I am hoping it works great!

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    Staff

    Reviewed Aug. 20, 2018

    I felt that the agents were very down to Earth and answered all of my inquiries. I also was pleased by the smooth application process. My agents told me what to expect all along the way. I feel confident that if I have future questions or concerns I will be able to reach out to supportive staff.

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    Staff

    Reviewed Aug. 20, 2018

    Everyone was very friendly and very helpful. Very knowledgeable and they were able to answered my questions. I feel like now there is an end in sight. Thank you for making this hard situation just a little bit easier. Thank you!

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    Staff

    Reviewed Aug. 20, 2018

    There are quite a few steps involved when getting enrolled, and a lot of information that I had to obtain; but the reps made it very easy for me. They answered all of my questions, repeated information if needed and were very patient as I took my notes and made sure that I understood everything that I was signing; and each step that would be taken.

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    Verified purchase

    Reviewed Aug. 20, 2018

    The service is excellent! They’ve answered all my questions that I needed to know and gives me a peace of mind and feel less stressful. Thanks National Debt Relief! Now onto the road to debt free and financial freedom! Thanks again!

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    StaffTransparency

    Reviewed Aug. 20, 2018

    Alana did a great job explaining everything to me. She was efficient and everything was explained to me in a matter I understood and questions were answered accurately and efficiently. Alana walked me through each form and had me signed while also waiting to see if I had any further questions. She was very polite and honest about what my options were.

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    StaffProcessTransparency

    Reviewed Aug. 20, 2018

    My experience was good they went over everything with me and explained how the program works. The team was very polite and respectably and they made sure I have all the information I need. I have the phone numbers and email addresses so I can get in contact with them.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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